Northumberland Church of England Academy Trust
Ashington, Northumberland
Job Title: Senior HR Advisor Location: Ashington, England Salary: Salary Band 8 £37,336 - £41,418 pro rota Job Type: Contract / Full-time, 37 Hours Per Week Closing Date: Monday 3rd June Northumberland Church of England Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The Trust will provide an environment in which the personal attributes, strengths and academic excellence of staff will enable the creation of opportunities for all to develop their potential to the full; creating confident, independent, versatile and successful adults, equipped with the skills and values to meet the challenges of a changing society and to provide the best possible educational foundation for life. It is essential that the post holder actively supports the vision and ethos of the Northumberland Church of England Academy. The Role: The purpose of this role is to support the HR service for the Northumberland Church of England Trust. Key Responsibilities: Advise on all HR/ Personnel/Performance Management and payroll policies appropriate to the needs of the whole Trust e.g. Absence Management Policy Work alongside the HR Advisor allowing her to take time out to develop her role and the processes within the Trust Support the HR Team in their roles assisting and advising where necessary Support the Team with the implementation of the HRIS and developing processes associated with it Promote employee wellbeing through the Trust's health and safety, stress management, fitness for work, disability and equality policies Develop standard operating procedures in relation to HR and working through senior managers ensure their effective implementation across all schools within the Trust The Candidate: The person undertaking this role is expected to work within the policies, ethos and aims of the school and to carry out such other duties as may reasonably be assigned. The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed. You may be required to carry out additional duties commensurate with the level of the role. Experience: Recent experience of working in an organisation of at least similar size and complexity Positive experience of team work in a similar role Acting in a leadership/ management role The use of HRIS to promote high-quality HR provision Skills & Competencies: Well-developed ICT and management skills combined with the desire and ability to use them in the diverse environments of the Trust Ability to remain positive under challenging circumstances A flexible approach to supporting staff with the capacity to implement change in terms of both innovation and consolidation of Best Practice A commitment to multi-team working, coupled with a pro-active and independent approach to personal professional development High expectations of self, colleagues, community and pupils The personal integrity and robustness to lead on matters including discipline, capability, fitness for work An evidenced personal nature of compassion and understanding that will facilitate the identification and support of individual needs. A commitment to implement and promote Trust policy in all matters Knowledge & Qualifications: Knowledge and understanding about the needs of the range of staff employed within a Trust Level 7 (Post Graduate) qualification in HR Management from the Chartered Institute of Personnel and Development or equivalent work-based experience Physical, mental and emotional demands: Commitment to helping provide a high-quality service to all Other: Willingness to participate in training and development Benefits: Local Government Pension Scheme The Nest - Our nursery/childcare provision specifically for NCEAT staff Free Parking Cycle to Work Scheme Employee Assistance Programme - free 24/7 health and wellbeing support for all members of staff within the Trust 26 days annual leave, plus bank holidays (full time staff) NCEA Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. Please click the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles: Group Human Resource Officer, HR Generalist, HR Officer, Group HR Officer, Senior HR Officer, Human Resources Advisor, Human Resources Generalist, HR Advisor, HR Specialist, Employee Relations Specialist, Employee Relations Advisor, Employee Relations Manager, Resourcing Talent Advisor, Senior HR Coordinator, Group HR Operations Officer may also be considered for this role.
May 18, 2024
Full time
Job Title: Senior HR Advisor Location: Ashington, England Salary: Salary Band 8 £37,336 - £41,418 pro rota Job Type: Contract / Full-time, 37 Hours Per Week Closing Date: Monday 3rd June Northumberland Church of England Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The Trust will provide an environment in which the personal attributes, strengths and academic excellence of staff will enable the creation of opportunities for all to develop their potential to the full; creating confident, independent, versatile and successful adults, equipped with the skills and values to meet the challenges of a changing society and to provide the best possible educational foundation for life. It is essential that the post holder actively supports the vision and ethos of the Northumberland Church of England Academy. The Role: The purpose of this role is to support the HR service for the Northumberland Church of England Trust. Key Responsibilities: Advise on all HR/ Personnel/Performance Management and payroll policies appropriate to the needs of the whole Trust e.g. Absence Management Policy Work alongside the HR Advisor allowing her to take time out to develop her role and the processes within the Trust Support the HR Team in their roles assisting and advising where necessary Support the Team with the implementation of the HRIS and developing processes associated with it Promote employee wellbeing through the Trust's health and safety, stress management, fitness for work, disability and equality policies Develop standard operating procedures in relation to HR and working through senior managers ensure their effective implementation across all schools within the Trust The Candidate: The person undertaking this role is expected to work within the policies, ethos and aims of the school and to carry out such other duties as may reasonably be assigned. The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed. You may be required to carry out additional duties commensurate with the level of the role. Experience: Recent experience of working in an organisation of at least similar size and complexity Positive experience of team work in a similar role Acting in a leadership/ management role The use of HRIS to promote high-quality HR provision Skills & Competencies: Well-developed ICT and management skills combined with the desire and ability to use them in the diverse environments of the Trust Ability to remain positive under challenging circumstances A flexible approach to supporting staff with the capacity to implement change in terms of both innovation and consolidation of Best Practice A commitment to multi-team working, coupled with a pro-active and independent approach to personal professional development High expectations of self, colleagues, community and pupils The personal integrity and robustness to lead on matters including discipline, capability, fitness for work An evidenced personal nature of compassion and understanding that will facilitate the identification and support of individual needs. A commitment to implement and promote Trust policy in all matters Knowledge & Qualifications: Knowledge and understanding about the needs of the range of staff employed within a Trust Level 7 (Post Graduate) qualification in HR Management from the Chartered Institute of Personnel and Development or equivalent work-based experience Physical, mental and emotional demands: Commitment to helping provide a high-quality service to all Other: Willingness to participate in training and development Benefits: Local Government Pension Scheme The Nest - Our nursery/childcare provision specifically for NCEAT staff Free Parking Cycle to Work Scheme Employee Assistance Programme - free 24/7 health and wellbeing support for all members of staff within the Trust 26 days annual leave, plus bank holidays (full time staff) NCEA Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. Please click the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles: Group Human Resource Officer, HR Generalist, HR Officer, Group HR Officer, Senior HR Officer, Human Resources Advisor, Human Resources Generalist, HR Advisor, HR Specialist, Employee Relations Specialist, Employee Relations Advisor, Employee Relations Manager, Resourcing Talent Advisor, Senior HR Coordinator, Group HR Operations Officer may also be considered for this role.
If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you! Salary: £27,334 to £29,777 per annum, £13,667 to £14,888 per annum (pro rata for part time) Contract Type: Permanent Working Pattern: Part-time (18.5 hours per week) Location: Durban House, Durban Road, Bognor Regis, PO22 9RE (Hybrid and Flexible Working). Due to the temporary closure of Durban House, your temporary base location will be County Hall, West Street, Chichester, PO19 1RQ. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available. Working For Us Along with a generous holiday entitlement of 25 days plus opportunity to buy additional leave). Upon joining us you will have access to a range of benefits including the following: An excellent local government pension scheme A range of flexible working options, depending on your job role Maternity, paternity, dependency and adoption leave Volunteering opportunities Training and development opportunities, including coaching and mentoring A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount) Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans For a full list this can be found at our Rewards and Benefits page. The Opportunity Join our team as a Community Prevention Officer and make a positive impact on our community! We're looking for someone passionate about working in the local community, building relationships, and implementing effective prevention strategies to keep people living well at home and in their local community. A significant part of the role is engaging with people and the wider community. You will be the first point of contact for those people who access or need the service. Placing the customer at the centre of what you do, you will ensure that they are supported to make positive changes to allow them to reach their full potential. You will be to manage an online inbox to provide tailored information and advice to West Sussex Residents. You will assess needs, risks and options considering legal and other requirements. You will maintaining accurate records and reports of all work undertaken and be responsible for the care, accuracy, confidentiality, security, and maintenance of all individuals' records. Apply now and embark on a rewarding career that values your skills offers opportunities to support you to progress and develop throughout your Social Care professional career. About You This is a role that requires someone with excellent communication and interpersonal skills as well as personal resilience and professionalism when dealing with potentially sensitive, confidential, or distressing queries. You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities. If you are passionate about making a positive difference in the community, then this role is perfect for you. Join us in shaping the future of West Sussex and contributing to the well-being of its residents! For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached. Further Information The reference number for this role is CPP00926. Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to enhanced DBS check, 5 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
May 18, 2024
Full time
If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you! Salary: £27,334 to £29,777 per annum, £13,667 to £14,888 per annum (pro rata for part time) Contract Type: Permanent Working Pattern: Part-time (18.5 hours per week) Location: Durban House, Durban Road, Bognor Regis, PO22 9RE (Hybrid and Flexible Working). Due to the temporary closure of Durban House, your temporary base location will be County Hall, West Street, Chichester, PO19 1RQ. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available. Working For Us Along with a generous holiday entitlement of 25 days plus opportunity to buy additional leave). Upon joining us you will have access to a range of benefits including the following: An excellent local government pension scheme A range of flexible working options, depending on your job role Maternity, paternity, dependency and adoption leave Volunteering opportunities Training and development opportunities, including coaching and mentoring A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount) Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans For a full list this can be found at our Rewards and Benefits page. The Opportunity Join our team as a Community Prevention Officer and make a positive impact on our community! We're looking for someone passionate about working in the local community, building relationships, and implementing effective prevention strategies to keep people living well at home and in their local community. A significant part of the role is engaging with people and the wider community. You will be the first point of contact for those people who access or need the service. Placing the customer at the centre of what you do, you will ensure that they are supported to make positive changes to allow them to reach their full potential. You will be to manage an online inbox to provide tailored information and advice to West Sussex Residents. You will assess needs, risks and options considering legal and other requirements. You will maintaining accurate records and reports of all work undertaken and be responsible for the care, accuracy, confidentiality, security, and maintenance of all individuals' records. Apply now and embark on a rewarding career that values your skills offers opportunities to support you to progress and develop throughout your Social Care professional career. About You This is a role that requires someone with excellent communication and interpersonal skills as well as personal resilience and professionalism when dealing with potentially sensitive, confidential, or distressing queries. You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities. If you are passionate about making a positive difference in the community, then this role is perfect for you. Join us in shaping the future of West Sussex and contributing to the well-being of its residents! For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached. Further Information The reference number for this role is CPP00926. Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to enhanced DBS check, 5 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Training Coordinator - Engineering Apprenticeships . This is a full time role, working 37 hours per week. Day to day duties of the role Manage a caseload of learners and conduct regular review meetings Monitor learner progress and achievements throughout the programme Prepare and coordinate learners for End Point Assessment Identifying and supporting learners to move into positive destinations at the end of programmes Required skills and qualifications Knowledge and experience of remote learning platforms Computer literacy and good administrative skills Experience working with learners / qualified as Assessor / Verifier Full drivers licence and own transport For full details about the role and its responsibilities, please view the job description and person specification attached above. Benefits Generous holiday entitlement 2-week Christmas closure Potential for hybrid working opportunities Dedicated staff welfare officer and wellbeing champions Generous pension scheme Local and national staff discounts Free parking across sites Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause Focus on staff wellbeing hub Eye care including free eye test and a contribution towards glasses Annual staff conference with guest speakers Employee assistance programme - available 24/7, 365 days a year Training and development opportunities with a focus on progression Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received. Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates. We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
May 18, 2024
Full time
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Training Coordinator - Engineering Apprenticeships . This is a full time role, working 37 hours per week. Day to day duties of the role Manage a caseload of learners and conduct regular review meetings Monitor learner progress and achievements throughout the programme Prepare and coordinate learners for End Point Assessment Identifying and supporting learners to move into positive destinations at the end of programmes Required skills and qualifications Knowledge and experience of remote learning platforms Computer literacy and good administrative skills Experience working with learners / qualified as Assessor / Verifier Full drivers licence and own transport For full details about the role and its responsibilities, please view the job description and person specification attached above. Benefits Generous holiday entitlement 2-week Christmas closure Potential for hybrid working opportunities Dedicated staff welfare officer and wellbeing champions Generous pension scheme Local and national staff discounts Free parking across sites Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause Focus on staff wellbeing hub Eye care including free eye test and a contribution towards glasses Annual staff conference with guest speakers Employee assistance programme - available 24/7, 365 days a year Training and development opportunities with a focus on progression Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received. Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates. We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
Regulatory Services Manager Hove Town Hall, BN3 3BR Temp for 3 months initially - possibilities to extend 28.30 per hour PAYE Full time - Monday to Friday - 9:00 - 17:00 Tate are working with a leading council to recruit for a Regulatory Services Manager to come in and hit the ground running. Please look at the below details and if the role is something you are qualified to do, please apply and we will get back to you as soon as we can! Core Accountabilities To develop and ensure effective delivery of statutory functions including animal welfare, emergencies & resilience, environmental protection, food safety, infectious disease investigation and control, licensing, pest control, trading standards, health and safety enforcement within a quality assured system, developing relevant policies and appropriate standards for the provision of a comprehensive service. As an environmental health practitioner, trading standards officer or registered safety practitioner, providing a lead and service of professional advice to all staff; establish objectives, organise, communicate and motivate officers and measure, evaluate and manage staff by setting and enforcing professional and corporate standards. To monitor and manage relevant service budgets to agreed standards in compliance with financial regulations, legislation, policies and standards and identify, innovate and deliver service delivery solutions to develop relevant income streams. To draft service plans and monitor the plan against specified targets and performance indicators and development and deliver of relevant statutory plans and corporate strategies in relation to: emergency & resilience, food regulation, health & safety regulation, licensing, trading standards, animal welfare charter, regulation of investigatory powers (surveillance), enforcement policies and to produce and present these plans for relevant committees To be the technical lead for all services in scope and represent the companies, regional and national interest, policy, and partnership groups. To ensure the provision of professional advice on relevant emergencies & resilience, environmental health, licensing, and trading standards service areas to Elected Members and provide technical support to members of relevant committees, members oversight groups and Corporate Modernisation Board. To have a high degree of autonomy to devise, develop and implement imminent resolutions to service challenges as they arise and provide strategic leadership to ensure public health, the environment, the local economy and the Council's reputation is protected. Maintain effective partnerships with residents, businesses, other enforcement agencies and the third sector to promote a fair and safe trading environment, protect public health and ensure the provision of user led services, providing clear direction on the role of Regulatory Services To provide a framework of advice and assistance to businesses and consumers to ensure a compliant, effective, fair and safe commercial environment is maintained. To maximise the impact of Regulatory Services enforcement actively through local and national media. To consider reports on criminal infringements and civil breaches and determine whether formal action should be instituted Provide cover for other Regulatory Services Managers and deputise for the Head of Safer Communities where appropriate. Experience needed Significant experience of managing at a senior level within a local authority regulatory function including statutory functions. Experience of working in a high pressured, political environment, dealing with elected members and presenting at formal meetings within relevant fields Significant experience of providing high quality technical information to several audiences Proven experience of leading and managing diverse multi-disciplinary, professional teams with the ability to motivate and develop staff to improve performance and meet agreed targets. Proven experience of leading change and implementing strategies and policies to improve services. Proven experience of developing and maintaining effective working relationships with internal and external stakeholders, including a proven track record of successfully working with and advising Members on a wide range of public protection issues. Proven experience of managing budgets and resources, complex budgets and developing robust accountancy systems. Partnership working with statutory bodies, responsible authorities, stakeholders, businesses, residents, their associations and representatives. Recent experience of managing change At least three years experience of managing a multi -disciplinary team Educated to degree standard or equivalent qualification in environmental health, licensing or trading standards Up to date in depth environmental health or trading standards knowledge- including CPD as required by the Trading Standards Institute, Chartered Institute of Environmental Health or Food Standards Agency. Expert knowledge of legislation and good practice of either civil contingencies, public health, trading standards, licensing or environmental health In depth knowledge of quality management and systems and able to demonstrate an understanding of ways of measuring the quality of services. In depth knowledge of the working of council committees Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 18, 2024
Contractor
Regulatory Services Manager Hove Town Hall, BN3 3BR Temp for 3 months initially - possibilities to extend 28.30 per hour PAYE Full time - Monday to Friday - 9:00 - 17:00 Tate are working with a leading council to recruit for a Regulatory Services Manager to come in and hit the ground running. Please look at the below details and if the role is something you are qualified to do, please apply and we will get back to you as soon as we can! Core Accountabilities To develop and ensure effective delivery of statutory functions including animal welfare, emergencies & resilience, environmental protection, food safety, infectious disease investigation and control, licensing, pest control, trading standards, health and safety enforcement within a quality assured system, developing relevant policies and appropriate standards for the provision of a comprehensive service. As an environmental health practitioner, trading standards officer or registered safety practitioner, providing a lead and service of professional advice to all staff; establish objectives, organise, communicate and motivate officers and measure, evaluate and manage staff by setting and enforcing professional and corporate standards. To monitor and manage relevant service budgets to agreed standards in compliance with financial regulations, legislation, policies and standards and identify, innovate and deliver service delivery solutions to develop relevant income streams. To draft service plans and monitor the plan against specified targets and performance indicators and development and deliver of relevant statutory plans and corporate strategies in relation to: emergency & resilience, food regulation, health & safety regulation, licensing, trading standards, animal welfare charter, regulation of investigatory powers (surveillance), enforcement policies and to produce and present these plans for relevant committees To be the technical lead for all services in scope and represent the companies, regional and national interest, policy, and partnership groups. To ensure the provision of professional advice on relevant emergencies & resilience, environmental health, licensing, and trading standards service areas to Elected Members and provide technical support to members of relevant committees, members oversight groups and Corporate Modernisation Board. To have a high degree of autonomy to devise, develop and implement imminent resolutions to service challenges as they arise and provide strategic leadership to ensure public health, the environment, the local economy and the Council's reputation is protected. Maintain effective partnerships with residents, businesses, other enforcement agencies and the third sector to promote a fair and safe trading environment, protect public health and ensure the provision of user led services, providing clear direction on the role of Regulatory Services To provide a framework of advice and assistance to businesses and consumers to ensure a compliant, effective, fair and safe commercial environment is maintained. To maximise the impact of Regulatory Services enforcement actively through local and national media. To consider reports on criminal infringements and civil breaches and determine whether formal action should be instituted Provide cover for other Regulatory Services Managers and deputise for the Head of Safer Communities where appropriate. Experience needed Significant experience of managing at a senior level within a local authority regulatory function including statutory functions. Experience of working in a high pressured, political environment, dealing with elected members and presenting at formal meetings within relevant fields Significant experience of providing high quality technical information to several audiences Proven experience of leading and managing diverse multi-disciplinary, professional teams with the ability to motivate and develop staff to improve performance and meet agreed targets. Proven experience of leading change and implementing strategies and policies to improve services. Proven experience of developing and maintaining effective working relationships with internal and external stakeholders, including a proven track record of successfully working with and advising Members on a wide range of public protection issues. Proven experience of managing budgets and resources, complex budgets and developing robust accountancy systems. Partnership working with statutory bodies, responsible authorities, stakeholders, businesses, residents, their associations and representatives. Recent experience of managing change At least three years experience of managing a multi -disciplinary team Educated to degree standard or equivalent qualification in environmental health, licensing or trading standards Up to date in depth environmental health or trading standards knowledge- including CPD as required by the Trading Standards Institute, Chartered Institute of Environmental Health or Food Standards Agency. Expert knowledge of legislation and good practice of either civil contingencies, public health, trading standards, licensing or environmental health In depth knowledge of quality management and systems and able to demonstrate an understanding of ways of measuring the quality of services. In depth knowledge of the working of council committees Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
About Us West Sussex Youth Justice Service (YJS) is a high performing multi-agency statutory partnership which provides services before and after Court to meet the statutory requirements of the youth justice system. Its primary aim is to prevent offending and reduce reoffending by children. The service works in partnership with a variety of agencies to ensure children are offered appropriate intervention to address their risks, meet their needs and build on their strengths. The service also seeks to repair the harm caused to victims and communities by addressing the root causes of offending and reoffending by children. For more information, please visit our Education, Children and Families page, and our WSCC About Us page on our West Sussex County Council (WSCC) website. The Opportunity An exciting opportunity has arisen within the West Sussex Youth Justice Service for a Youth Justice Support Officer in the Restorative Justice Team, based in Horsham. The Restorative Justice Team give victims of youth crime a voice and create opportunities for children involved in the youth justice system to repair the harm caused by their offending behaviour. As a Youth Justice Support Officer, you will be responsible for delivering reparation projects as well as planning and delivering Unpaid Work programmes for young people in the community. You will also be responsible for supervising children assessed as presenting a low to medium risk of re-offending and serious harm, who are subject to Out of Court Disposals and statutory Court Orders. You will have a passion for and resilience to working with complex children. Knowledge or skills of practical tasks such as gardening, building, painting/decorating or use of tools would also be beneficial for this role as well as a love for working outside There may be times that you are required to support the young person to deliver direct reparation to the person harmed by their behaviour and so an understanding of restorative processes is desirable. You will need good assessment skills, as well as the ability to use creative and effective supervisory techniques, to engage children and their families and then enable them to develop long term sustainable change and promote best outcomes. The ability to form positive and constructive relationships with vulnerable children will be crucial, to enable them to develop resilience, achieve their potential and contribute positively to their community. Experience and Skills Key Skills: Good interpersonal and communication skills, including the ability to explain information to others and use advisory, negotiation and persuasion skills to influence the actions of others. Good literacy, numeracy and sound IT skills, to write reports to a high standard and present information clearly, concisely and accurately in ways that promote understanding. Able to research, assess, analyse and interpret information and data from varying sources in order to interpret and plan over the medium term to make judgements based on the needs of the client. Good organisational skills and the ability to prioritise your workload to effectively respond to unanticipated problems. Able to act in an appropriate manner, with discretion, whilst hearing confidential, sensitive or disturbing information. Qualifications and/or experience: 4 GCSE's with A-C passes including English and Maths, or equivalent qualification or experience demonstrating that level of numeracy and literacy. At least one year's previous experience of working with challenging children and young people (e.g. CYPS, police, probation, schools, criminal justice, youth work). Experience of carrying out assessments and writing reports. Previous experience of working in a criminal justice setting e.g., Youth Offending Team, Probation, Police (Desirable) Experience of case management (Desirable) Experience of working in a multi-agency setting (Desirable) Experience of using CVYJ (Youth Offending Service databases) (Desirable) Experience of outside project / practical skills, e.g. gardening, painting, woodwork, low level building (Desirable for Restorative Justice and Communities Team YJSO) You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars available. Benefits As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. For a full list of the benefits offered to you as a West Sussex County Council employee, you can find this at our Rewards and Benefits page . Further information The reference number for this role is CAFHE05139 . We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
May 17, 2024
Full time
About Us West Sussex Youth Justice Service (YJS) is a high performing multi-agency statutory partnership which provides services before and after Court to meet the statutory requirements of the youth justice system. Its primary aim is to prevent offending and reduce reoffending by children. The service works in partnership with a variety of agencies to ensure children are offered appropriate intervention to address their risks, meet their needs and build on their strengths. The service also seeks to repair the harm caused to victims and communities by addressing the root causes of offending and reoffending by children. For more information, please visit our Education, Children and Families page, and our WSCC About Us page on our West Sussex County Council (WSCC) website. The Opportunity An exciting opportunity has arisen within the West Sussex Youth Justice Service for a Youth Justice Support Officer in the Restorative Justice Team, based in Horsham. The Restorative Justice Team give victims of youth crime a voice and create opportunities for children involved in the youth justice system to repair the harm caused by their offending behaviour. As a Youth Justice Support Officer, you will be responsible for delivering reparation projects as well as planning and delivering Unpaid Work programmes for young people in the community. You will also be responsible for supervising children assessed as presenting a low to medium risk of re-offending and serious harm, who are subject to Out of Court Disposals and statutory Court Orders. You will have a passion for and resilience to working with complex children. Knowledge or skills of practical tasks such as gardening, building, painting/decorating or use of tools would also be beneficial for this role as well as a love for working outside There may be times that you are required to support the young person to deliver direct reparation to the person harmed by their behaviour and so an understanding of restorative processes is desirable. You will need good assessment skills, as well as the ability to use creative and effective supervisory techniques, to engage children and their families and then enable them to develop long term sustainable change and promote best outcomes. The ability to form positive and constructive relationships with vulnerable children will be crucial, to enable them to develop resilience, achieve their potential and contribute positively to their community. Experience and Skills Key Skills: Good interpersonal and communication skills, including the ability to explain information to others and use advisory, negotiation and persuasion skills to influence the actions of others. Good literacy, numeracy and sound IT skills, to write reports to a high standard and present information clearly, concisely and accurately in ways that promote understanding. Able to research, assess, analyse and interpret information and data from varying sources in order to interpret and plan over the medium term to make judgements based on the needs of the client. Good organisational skills and the ability to prioritise your workload to effectively respond to unanticipated problems. Able to act in an appropriate manner, with discretion, whilst hearing confidential, sensitive or disturbing information. Qualifications and/or experience: 4 GCSE's with A-C passes including English and Maths, or equivalent qualification or experience demonstrating that level of numeracy and literacy. At least one year's previous experience of working with challenging children and young people (e.g. CYPS, police, probation, schools, criminal justice, youth work). Experience of carrying out assessments and writing reports. Previous experience of working in a criminal justice setting e.g., Youth Offending Team, Probation, Police (Desirable) Experience of case management (Desirable) Experience of working in a multi-agency setting (Desirable) Experience of using CVYJ (Youth Offending Service databases) (Desirable) Experience of outside project / practical skills, e.g. gardening, painting, woodwork, low level building (Desirable for Restorative Justice and Communities Team YJSO) You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars available. Benefits As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. For a full list of the benefits offered to you as a West Sussex County Council employee, you can find this at our Rewards and Benefits page . Further information The reference number for this role is CAFHE05139 . We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
About Us West Sussex Youth Justice Service (YJS) is a high performing multi-agency statutory partnership which provides services before and after Court to meet the statutory requirements of the youth justice system. Its primary aim is to prevent offending and reduce reoffending by children. The service works in partnership with a variety of agencies to ensure children are offered appropriate intervention to address their risks, meet their needs and build on their strengths. The service also seeks to repair the harm caused to victims and communities by addressing the root causes of offending and reoffending by children. For more information, please visit our Education, Children and Families page, and our WSCC About Us page on our West Sussex County Council (WSCC) website. The Opportunity An exciting opportunity has arisen within the West Sussex Youth Justice Service for a Youth Justice Support Officer in the Restorative Justice Team, based in Horsham. The Restorative Justice Team give victims of youth crime a voice and create opportunities for children involved in the youth justice system to repair the harm caused by their offending behaviour. As a Youth Justice Support Officer, you will be responsible for delivering reparation projects as well as planning and delivering Unpaid Work programmes for young people in the community. You will also be responsible for supervising children assessed as presenting a low to medium risk of re-offending and serious harm, who are subject to Out of Court Disposals and statutory Court Orders. You will have a passion for and resilience to working with complex children. Knowledge or skills of practical tasks such as gardening, building, painting/decorating or use of tools would also be beneficial for this role as well as a love for working outside There may be times that you are required to support the young person to deliver direct reparation to the person harmed by their behaviour and so an understanding of restorative processes is desirable. You will need good assessment skills, as well as the ability to use creative and effective supervisory techniques, to engage children and their families and then enable them to develop long term sustainable change and promote best outcomes. The ability to form positive and constructive relationships with vulnerable children will be crucial, to enable them to develop resilience, achieve their potential and contribute positively to their community. Experience and Skills Key Skills: Good interpersonal and communication skills, including the ability to explain information to others and use advisory, negotiation and persuasion skills to influence the actions of others. Good literacy, numeracy and sound IT skills, to write reports to a high standard and present information clearly, concisely and accurately in ways that promote understanding. Able to research, assess, analyse and interpret information and data from varying sources in order to interpret and plan over the medium term to make judgements based on the needs of the client. Good organisational skills and the ability to prioritise your workload to effectively respond to unanticipated problems. Able to act in an appropriate manner, with discretion, whilst hearing confidential, sensitive or disturbing information. Qualifications and/or experience: 4 GCSE's with A-C passes including English and Maths, or equivalent qualification or experience demonstrating that level of numeracy and literacy. At least one year's previous experience of working with challenging children and young people (e.g. CYPS, police, probation, schools, criminal justice, youth work). Experience of carrying out assessments and writing reports. Previous experience of working in a criminal justice setting e.g., Youth Offending Team, Probation, Police (Desirable) Experience of case management (Desirable) Experience of working in a multi-agency setting (Desirable) Experience of using CVYJ (Youth Offending Service databases) (Desirable) Experience of outside project / practical skills, e.g. gardening, painting, woodwork, low level building (Desirable for Restorative Justice and Communities Team YJSO) You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars available. Benefits As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. For a full list of the benefits offered to you as a West Sussex County Council employee, you can find this at our Rewards and Benefits page . Further information The reference number for this role is CAFHE05139 . We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
May 17, 2024
Full time
About Us West Sussex Youth Justice Service (YJS) is a high performing multi-agency statutory partnership which provides services before and after Court to meet the statutory requirements of the youth justice system. Its primary aim is to prevent offending and reduce reoffending by children. The service works in partnership with a variety of agencies to ensure children are offered appropriate intervention to address their risks, meet their needs and build on their strengths. The service also seeks to repair the harm caused to victims and communities by addressing the root causes of offending and reoffending by children. For more information, please visit our Education, Children and Families page, and our WSCC About Us page on our West Sussex County Council (WSCC) website. The Opportunity An exciting opportunity has arisen within the West Sussex Youth Justice Service for a Youth Justice Support Officer in the Restorative Justice Team, based in Horsham. The Restorative Justice Team give victims of youth crime a voice and create opportunities for children involved in the youth justice system to repair the harm caused by their offending behaviour. As a Youth Justice Support Officer, you will be responsible for delivering reparation projects as well as planning and delivering Unpaid Work programmes for young people in the community. You will also be responsible for supervising children assessed as presenting a low to medium risk of re-offending and serious harm, who are subject to Out of Court Disposals and statutory Court Orders. You will have a passion for and resilience to working with complex children. Knowledge or skills of practical tasks such as gardening, building, painting/decorating or use of tools would also be beneficial for this role as well as a love for working outside There may be times that you are required to support the young person to deliver direct reparation to the person harmed by their behaviour and so an understanding of restorative processes is desirable. You will need good assessment skills, as well as the ability to use creative and effective supervisory techniques, to engage children and their families and then enable them to develop long term sustainable change and promote best outcomes. The ability to form positive and constructive relationships with vulnerable children will be crucial, to enable them to develop resilience, achieve their potential and contribute positively to their community. Experience and Skills Key Skills: Good interpersonal and communication skills, including the ability to explain information to others and use advisory, negotiation and persuasion skills to influence the actions of others. Good literacy, numeracy and sound IT skills, to write reports to a high standard and present information clearly, concisely and accurately in ways that promote understanding. Able to research, assess, analyse and interpret information and data from varying sources in order to interpret and plan over the medium term to make judgements based on the needs of the client. Good organisational skills and the ability to prioritise your workload to effectively respond to unanticipated problems. Able to act in an appropriate manner, with discretion, whilst hearing confidential, sensitive or disturbing information. Qualifications and/or experience: 4 GCSE's with A-C passes including English and Maths, or equivalent qualification or experience demonstrating that level of numeracy and literacy. At least one year's previous experience of working with challenging children and young people (e.g. CYPS, police, probation, schools, criminal justice, youth work). Experience of carrying out assessments and writing reports. Previous experience of working in a criminal justice setting e.g., Youth Offending Team, Probation, Police (Desirable) Experience of case management (Desirable) Experience of working in a multi-agency setting (Desirable) Experience of using CVYJ (Youth Offending Service databases) (Desirable) Experience of outside project / practical skills, e.g. gardening, painting, woodwork, low level building (Desirable for Restorative Justice and Communities Team YJSO) You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars available. Benefits As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. For a full list of the benefits offered to you as a West Sussex County Council employee, you can find this at our Rewards and Benefits page . Further information The reference number for this role is CAFHE05139 . We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.
Education Welfare Officer Job Description Salary: £32,076 - £33,945 Hours per week: 37 hours Temporary/Fixed term: 12 months Interview date: Friday 26 April 2024 Education and Skills - Building Bright Futures Here's your chance to make a tangible difference in children's lives while gaining invaluable experience and professional growth in education welfare! This is an exciting opportunity for an Education Welfare Officer to support the attendance of children and young people across Wiltshire. As an Education Welfare Officer, you'll collaborate closely with Primary and Secondary schools, alternative education providers, parents, carers and young people to positively influence attendance outcomes. Responsibilities include fulfilling Local Authority statutory duties for school attendance including the use of legal interventions and representation in the magistrates' court. Candidates must possess direct experience of managing school attendance, familiarity with statutory obligations, and adeptness in multi-disciplinary settings. Exceptional interpersonal skills, the capacity to manage complex workloads, generate quality reports and court documents, alongside proficient IT skills and data interpretation abilities, are vital. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well as Our Identity. For more details, contact Karen Green, Team Manager - Education Welfare Service, at , or call . This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!
May 17, 2024
Full time
Education Welfare Officer Job Description Salary: £32,076 - £33,945 Hours per week: 37 hours Temporary/Fixed term: 12 months Interview date: Friday 26 April 2024 Education and Skills - Building Bright Futures Here's your chance to make a tangible difference in children's lives while gaining invaluable experience and professional growth in education welfare! This is an exciting opportunity for an Education Welfare Officer to support the attendance of children and young people across Wiltshire. As an Education Welfare Officer, you'll collaborate closely with Primary and Secondary schools, alternative education providers, parents, carers and young people to positively influence attendance outcomes. Responsibilities include fulfilling Local Authority statutory duties for school attendance including the use of legal interventions and representation in the magistrates' court. Candidates must possess direct experience of managing school attendance, familiarity with statutory obligations, and adeptness in multi-disciplinary settings. Exceptional interpersonal skills, the capacity to manage complex workloads, generate quality reports and court documents, alongside proficient IT skills and data interpretation abilities, are vital. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well as Our Identity. For more details, contact Karen Green, Team Manager - Education Welfare Service, at , or call . This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!
Allied Universal have the pleasure to be recruiting a CCTV Security Officer to work for a brand new high profile luxury site in central London. Due to the nature of the role, only candidates with relevant CCTV security experience and CV's will be considered. Please do not apply if you do not have the right experience for the role or a CV as you will not be considered. We are looking for security personnel who are passionate about creating a safe and secure environment all whilst delivering customer service to the highest level and genuinely caring for residents, colleagues and the building they work in and have the ability to deliver a kind and personal service in a busy environment and carve out a career with the biggest name in security. Your Time at Work Position: Security Officer Location: Central London Pay Rate: £15.17 per hour Hours: Full time permanent 42 hours a week on average Shifts: Days, Nights and Weekends - 4 on, 4 off As a Security Officer you will be required to carry out 24/7 duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks. Your duties include: - Monitoring CCTV - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join Allied Universal and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - Training, Support, and Personal Development - 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme & Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: (L40) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
May 17, 2024
Full time
Allied Universal have the pleasure to be recruiting a CCTV Security Officer to work for a brand new high profile luxury site in central London. Due to the nature of the role, only candidates with relevant CCTV security experience and CV's will be considered. Please do not apply if you do not have the right experience for the role or a CV as you will not be considered. We are looking for security personnel who are passionate about creating a safe and secure environment all whilst delivering customer service to the highest level and genuinely caring for residents, colleagues and the building they work in and have the ability to deliver a kind and personal service in a busy environment and carve out a career with the biggest name in security. Your Time at Work Position: Security Officer Location: Central London Pay Rate: £15.17 per hour Hours: Full time permanent 42 hours a week on average Shifts: Days, Nights and Weekends - 4 on, 4 off As a Security Officer you will be required to carry out 24/7 duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks. Your duties include: - Monitoring CCTV - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join Allied Universal and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - Training, Support, and Personal Development - 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme & Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: (L40) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
Allied Universal have the pleasure to be recruiting for a highly skilled and experienced security supervisor for a brand new high profile luxury site in central London. Due to the nature of the role, only candidates with relevant security supervisor experience and CV's will be considered. Please do not apply if you do not have the right experience for the role or a CV as you will not be considered. We are looking for security personnel who are passionate about creating a safe and secure environment all whilst delivering customer service to the highest level and genuinely caring for residents, colleagues and the building they work in and have the ability to deliver a kind and personal service in a busy environment and carve out a career with the biggest name in security. Your Time at Work Position: Security Supervisor Location: Central London Pay Rate: £16.29 per hour Hours: Full time permanent 42 hours a week on average Shifts: Days, Nights and Weekends - 4 on, 4 off SIA licence essential. As a Security Supervisor you will be required to carry out 24/7 duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks. Your duties include: - Scheduling of staff - Running regular team briefing to ensure the team is fully up to speed with any escalation issues - Controlling access to premises - Respond to any customer questions where possible and allay any concerns they may have - Ensuring the staff on-site have a safe working environment - Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you - Working as part of a team to provide conflict resolution assistance where there is potential for conflict - Reporting any security events and dealing with emergency situations, including initial alerts and evacuations in accordance with site procedures - Provide on-the-job training and coaching to individuals and the team to ensure the skills of the team are continually developed to meet G4S and our client's requirements. Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join Allied Universal and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - Training, Support, and Personal Development - 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme & Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: (L40) About Staffline Staffline are working in Partnership with Allied Universal, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. Allied Universal is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
May 17, 2024
Full time
Allied Universal have the pleasure to be recruiting for a highly skilled and experienced security supervisor for a brand new high profile luxury site in central London. Due to the nature of the role, only candidates with relevant security supervisor experience and CV's will be considered. Please do not apply if you do not have the right experience for the role or a CV as you will not be considered. We are looking for security personnel who are passionate about creating a safe and secure environment all whilst delivering customer service to the highest level and genuinely caring for residents, colleagues and the building they work in and have the ability to deliver a kind and personal service in a busy environment and carve out a career with the biggest name in security. Your Time at Work Position: Security Supervisor Location: Central London Pay Rate: £16.29 per hour Hours: Full time permanent 42 hours a week on average Shifts: Days, Nights and Weekends - 4 on, 4 off SIA licence essential. As a Security Supervisor you will be required to carry out 24/7 duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks. Your duties include: - Scheduling of staff - Running regular team briefing to ensure the team is fully up to speed with any escalation issues - Controlling access to premises - Respond to any customer questions where possible and allay any concerns they may have - Ensuring the staff on-site have a safe working environment - Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you - Working as part of a team to provide conflict resolution assistance where there is potential for conflict - Reporting any security events and dealing with emergency situations, including initial alerts and evacuations in accordance with site procedures - Provide on-the-job training and coaching to individuals and the team to ensure the skills of the team are continually developed to meet G4S and our client's requirements. Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join Allied Universal and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - Training, Support, and Personal Development - 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme & Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: (L40) About Staffline Staffline are working in Partnership with Allied Universal, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. Allied Universal is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
Join us as an Area Security Officer in Ayr where you will be required to carry out duties in a busy environment between Monday and Saturday, working regular sociable day shifts only that you can plan your life around at various sites in and around Ayr so no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. Your Time at Work Position: Area Security Officer Location: Ayr and surrounding areas Pay Rate: £11.44 per hour Hours: Average 42.5 hours per week Shifts: Days only - 8:45am to 5:15pm Must drive and have own vehicle to get to sites. SIA license preferred , otherwise training can be provided for suitable candidates. Your duties include: - Greeting staff and visitors - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G21) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
May 17, 2024
Full time
Join us as an Area Security Officer in Ayr where you will be required to carry out duties in a busy environment between Monday and Saturday, working regular sociable day shifts only that you can plan your life around at various sites in and around Ayr so no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. Your Time at Work Position: Area Security Officer Location: Ayr and surrounding areas Pay Rate: £11.44 per hour Hours: Average 42.5 hours per week Shifts: Days only - 8:45am to 5:15pm Must drive and have own vehicle to get to sites. SIA license preferred , otherwise training can be provided for suitable candidates. Your duties include: - Greeting staff and visitors - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G21) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
Allied Universal have the pleasure to be recruiting for a highly skilled and experienced security officer for a brand new high profile luxury site in central London. Due to the nature of the role, only candidates with relevant security experience and CV's will be considered. Please do not apply if you do not have the right experience for the role or a CV as you will not be considered. We are looking for security personnel who are passionate about creating a safe and secure environment all whilst delivering customer service to the highest level and genuinely caring for residents, colleagues and the building they work in and have the ability to deliver a kind and personal service in a busy environment and carve out a career with the biggest name in security. Your Time at Work Position: Security Officer Location: Central London Pay Rate: £14.05 per hour Hours: Full time permanent 42 hours a week on average Shifts: Days, Nights and Weekends - 4 on, 4 off SIA licence essential. As a Security Officer you will be required to carry out 24/7 duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks. Your duties include: - Greeting residents and visitors - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join Allied Universal and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - Training, Support, and Personal Development - 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme & Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: (L40) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
May 17, 2024
Full time
Allied Universal have the pleasure to be recruiting for a highly skilled and experienced security officer for a brand new high profile luxury site in central London. Due to the nature of the role, only candidates with relevant security experience and CV's will be considered. Please do not apply if you do not have the right experience for the role or a CV as you will not be considered. We are looking for security personnel who are passionate about creating a safe and secure environment all whilst delivering customer service to the highest level and genuinely caring for residents, colleagues and the building they work in and have the ability to deliver a kind and personal service in a busy environment and carve out a career with the biggest name in security. Your Time at Work Position: Security Officer Location: Central London Pay Rate: £14.05 per hour Hours: Full time permanent 42 hours a week on average Shifts: Days, Nights and Weekends - 4 on, 4 off SIA licence essential. As a Security Officer you will be required to carry out 24/7 duties in a busy environment, which includes computer use and several clerical duties in addition to general security tasks. Your duties include: - Greeting residents and visitors - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are adhered to - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join Allied Universal and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - Training, Support, and Personal Development - 5.6 weeks paid holiday (8 of these days will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme & Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided Job ref: (L40) About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today!
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
May 17, 2024
Full time
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
May 17, 2024
Seasonal
We have an urgent need for Neighbourhood Housing Officer to cover patches in East London (Newham, Barking & Dagenham, Havering & Waltham Forest) reporting to office 2 days per week otherwise hybrid/on patch paying the hourly equilivent of upto 36200 DOE on a temporary basis. ( 26.13 umbrella) There are 5 positions avaioable so please apply ASAP if you are inetersted. Purpose: To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent the company at all activity relating to patch, examples being, resident forums, committees, residents& associations. Support the comany and residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. ? Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Work closely with specialist teams in the Housing Management division. Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services. Liaise with other teams to provide prompt responses to resident complaints or investigations. Liaise with the wider business regarding key risks identified on patch. Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the residents behalf to smooth the process. Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI's that are performing below target. Essential skill & knowledge Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.
Job purpose This is an exciting new fixed term multi campus role at Grwp Llandrillo Menai. The post holder will work closely with the Welfare team at Learner Services, Student services (safeguarding), ALN Coordinator, Learning Support Coordinators, School Wellbeing, Inclusion Staff and Work Based Learning, as well as external partners such as GPs, CAMHS and Adult Mental Health Services, to ensure t click apply for full job details
May 16, 2024
Contractor
Job purpose This is an exciting new fixed term multi campus role at Grwp Llandrillo Menai. The post holder will work closely with the Welfare team at Learner Services, Student services (safeguarding), ALN Coordinator, Learning Support Coordinators, School Wellbeing, Inclusion Staff and Work Based Learning, as well as external partners such as GPs, CAMHS and Adult Mental Health Services, to ensure t click apply for full job details
St Augustine of Canterbury Catholic Academy
St. Helens, Merseyside
The Governors of St Augustine of Canterbury Catholic Academy (a popular, co-educational 11-16 school are seeking to appoint an enthusiastic and committed Attendance Officer to join the team in September 2024. If you have a resilient 'can do' attitude and a calm and proactive approach, this role could be perfect for you. Attendance Officer Blackbrook, St Helens, WA11 9BB 37 hours per week, term time + 5 training days NJC Scale 19 -22 (£29,777 to £31,364) pro rata Please Note: Applicants must be authorised to work in the UK St Augustine is an Academy within the St Joseph Catholic Multi Academy Trust. We're on a journey to excellence, committed to nurturing both spiritual and academic growth. Join our dedicated pastoral team and contribute to a vibrant learning environment rooted in Catholic values. Benefits: Company pension On site parking Wellness program Career development opportunities About the role: The successful candidate will work alongside the current Attendance Officer to provide a specialist service to help the school to raise achievement by improving school attendance and punctuality and to meet our attendance targets. What is expected: You will promote positive attitudes by pupils and their families towards education and ensure that parents are made fully aware of their statutory responsibilities, particularly where there is persistent absence. Making unsupervised home visits and attending meetings, both at school and off-site, are key to the role You will have an understanding of the needs of pupils and their families and have a passion for supporting students both spiritually and academically. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. This is an exciting opportunity to join St Augustine's in its journey to Outstanding. Visits to the school are warmly welcomed. To arrange a visit, please contact the school office. St Augustine of Canterbury Catholic Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Other suitable skills and experience include Education, School, Catholic School, Attendance Officer, School Attendance Officer, Term Time.
May 16, 2024
Full time
The Governors of St Augustine of Canterbury Catholic Academy (a popular, co-educational 11-16 school are seeking to appoint an enthusiastic and committed Attendance Officer to join the team in September 2024. If you have a resilient 'can do' attitude and a calm and proactive approach, this role could be perfect for you. Attendance Officer Blackbrook, St Helens, WA11 9BB 37 hours per week, term time + 5 training days NJC Scale 19 -22 (£29,777 to £31,364) pro rata Please Note: Applicants must be authorised to work in the UK St Augustine is an Academy within the St Joseph Catholic Multi Academy Trust. We're on a journey to excellence, committed to nurturing both spiritual and academic growth. Join our dedicated pastoral team and contribute to a vibrant learning environment rooted in Catholic values. Benefits: Company pension On site parking Wellness program Career development opportunities About the role: The successful candidate will work alongside the current Attendance Officer to provide a specialist service to help the school to raise achievement by improving school attendance and punctuality and to meet our attendance targets. What is expected: You will promote positive attitudes by pupils and their families towards education and ensure that parents are made fully aware of their statutory responsibilities, particularly where there is persistent absence. Making unsupervised home visits and attending meetings, both at school and off-site, are key to the role You will have an understanding of the needs of pupils and their families and have a passion for supporting students both spiritually and academically. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. This is an exciting opportunity to join St Augustine's in its journey to Outstanding. Visits to the school are warmly welcomed. To arrange a visit, please contact the school office. St Augustine of Canterbury Catholic Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Other suitable skills and experience include Education, School, Catholic School, Attendance Officer, School Attendance Officer, Term Time.
North Wales Police have a new opportunity for a Police Constable to join our police force in Wales . You will join us on a full time, permanent basis, This role is fixed andcan only be performed from a specific location. About the Police Constable role: Be the difference you want to see by joining North Wales Police as a Police Constable. Our Police Constables reduce crime and the fear of crime in the community. As a Police Constable, you'll have a key role in supporting victims and witnesses and providing reassurance to individuals who've been subjected to crime and anti-social behaviour. Many people will look to you for guidance and protection from such experience; to provide this effectively you'll need to be able to demonstrate confidence, see things from their perspective and tailor your approach to address their particular needs and fears. Our Police Constables are the face and voice of North Wales Police. They're on the ground, working in partnership with the public and organisations in making a difference to the local community. They come from varied backgrounds, but are united by the same goal - to keep communities safe. Foreword from our Chief Constable: The role of a police officer is a unique, varied, and challenging role. This is more than a job it is a vocation and an opportunity for you to make a real positive difference in the community. I am extremely proud to be the Chief Constable of North Wales and I look forward to hearing from applicants who share our force values and wish to join a forward-thinking organisation. I wish you the best with your application and look forward to hearing from you. Chief Constable Amanda Blakeman KPM You can now apply for four entry routes into policing; Police Constable Degree Apprenticeship (PCDA) Degree Holder Entry Programme (DHEP) Professional Policing Degree (PPD) Police Constable Entry Programme (PCEP) which is a new entry route which we are planning to introduce in 2024. What you need to know about the opening window for our Police Constable: Closes 23.55 on 23rd May Successful applications will attend on the online assessment centre starting 30th April Applications are for our 2024 intakes; September and December and into 2025. Benefits we offer our Police Constable: Comprehensive 6 month training programme (learning about the law, Personal Safety Training, Welsh, Driving course, inputs from all over the force) followed by on the job training within our tutor unit whereby you are buddied up with a tutor for 10 weeks to put in practise all you have learnt in training. Access to Join the Police Federation for some fantastic benefits Heavily subsidised access to on-site gyms and fitness classes Discounts from various retailers via the Blue Light Scheme Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Generous Pension scheme Diverse geography in towns, cities and rural areas to police. Lots of different units and teams to develop your career in once you have passed your probation. Disability Confident Employer We are recognised as a disability confident employer. This means we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on our application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application. If you join us with a disability or medical condition, we aim to support you so you can carry out your role effectively. Where possible we'll arrange reasonable adjustments so you can do this. If you can help us to create a safer North Wales, then we welcome your application - whatever your age, beliefs, disability, ethnicity, gender, race or sexual orientation. Closing date : 23/05/2024, 23:55 Due to the volume of applications we receive, we reserve the right to close the advert early. There's never been a better time to join North Wales Police. Click 'Apply' now to be our Police Constable .
May 16, 2024
Full time
North Wales Police have a new opportunity for a Police Constable to join our police force in Wales . You will join us on a full time, permanent basis, This role is fixed andcan only be performed from a specific location. About the Police Constable role: Be the difference you want to see by joining North Wales Police as a Police Constable. Our Police Constables reduce crime and the fear of crime in the community. As a Police Constable, you'll have a key role in supporting victims and witnesses and providing reassurance to individuals who've been subjected to crime and anti-social behaviour. Many people will look to you for guidance and protection from such experience; to provide this effectively you'll need to be able to demonstrate confidence, see things from their perspective and tailor your approach to address their particular needs and fears. Our Police Constables are the face and voice of North Wales Police. They're on the ground, working in partnership with the public and organisations in making a difference to the local community. They come from varied backgrounds, but are united by the same goal - to keep communities safe. Foreword from our Chief Constable: The role of a police officer is a unique, varied, and challenging role. This is more than a job it is a vocation and an opportunity for you to make a real positive difference in the community. I am extremely proud to be the Chief Constable of North Wales and I look forward to hearing from applicants who share our force values and wish to join a forward-thinking organisation. I wish you the best with your application and look forward to hearing from you. Chief Constable Amanda Blakeman KPM You can now apply for four entry routes into policing; Police Constable Degree Apprenticeship (PCDA) Degree Holder Entry Programme (DHEP) Professional Policing Degree (PPD) Police Constable Entry Programme (PCEP) which is a new entry route which we are planning to introduce in 2024. What you need to know about the opening window for our Police Constable: Closes 23.55 on 23rd May Successful applications will attend on the online assessment centre starting 30th April Applications are for our 2024 intakes; September and December and into 2025. Benefits we offer our Police Constable: Comprehensive 6 month training programme (learning about the law, Personal Safety Training, Welsh, Driving course, inputs from all over the force) followed by on the job training within our tutor unit whereby you are buddied up with a tutor for 10 weeks to put in practise all you have learnt in training. Access to Join the Police Federation for some fantastic benefits Heavily subsidised access to on-site gyms and fitness classes Discounts from various retailers via the Blue Light Scheme Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Generous Pension scheme Diverse geography in towns, cities and rural areas to police. Lots of different units and teams to develop your career in once you have passed your probation. Disability Confident Employer We are recognised as a disability confident employer. This means we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on our application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application. If you join us with a disability or medical condition, we aim to support you so you can carry out your role effectively. Where possible we'll arrange reasonable adjustments so you can do this. If you can help us to create a safer North Wales, then we welcome your application - whatever your age, beliefs, disability, ethnicity, gender, race or sexual orientation. Closing date : 23/05/2024, 23:55 Due to the volume of applications we receive, we reserve the right to close the advert early. There's never been a better time to join North Wales Police. Click 'Apply' now to be our Police Constable .
Colchester United Community Foundation
Colchester, Essex
Colchester United Community Foundation (CUCF) is the official charity partner for Colchester United Football Club. We provide high quality sports and education programmes to 9,000 children, young people and adults from across the region each week. Would you like to make a difference in your local community? Are you passionate about giving opportunities to people to positively impact their lives, alongside enhancing your education and work experience? CUCF are looking to appoint enthusiastic, dedicated, and confident Community PE & Sports Coach Apprentices on a 30 hour per week fixed term basis, to join our teaching and learning team, delivering across all strands of the organisation. The successful candidate will be enrolled on to an education programme to enable them to gain a qualification from either: 1. Community Activator Coach, Level 2: 12 Months + 3 months End-Point-Assessment 2. Community Sport & Heath Officer, Level 3: 14 Months + 3 months End-Point-Assessment 3. Sports Coach, Level 4: 15 Months + 3 months End-Point-Assessment The successful candidate must ill share our organisational values and will be responsible for delivering high-quality provision within our community, adopting our session methodology and schemes of work. You will require the tenacity and the creativity to overcome obstacles, demonstrate leadership alongside our full-time workforce and can inspire and motivate people from all backgrounds and areas of our communities. We re seeking staff to: Develop Develop positive and effective relationships and partnerships with colleagues, participants, parents/guardians, and community partners. Deliver Deliver a high-quality provision within Education, Health & Inclusion and Participation programmes. Support Support with the development and increased engagement on community projects and programmes. Collaborate Collaborate with colleagues, partners, schools, and parents/guardians to maximise impact in helping participants realise and reach their potential. Evaluate Evaluate the impact and success of delivery by collecting data (Where applicable), feedbacking case studies and showcasing success. All CUCF positions adhere to: Safeguarding Colchester United Community Foundation is committed to safeguarding the welfare of children, young people and adults at risk. We expect all our staff and volunteers to fully support and promote this commitment. In line with the Rehabilitation of Offenders Act 1974, Exceptions Order 1975, as this role involves working with vulnerable groups, Pre-Employment checks will include a satisfactorily completed Disclosure and Barring Service (DBS) check. Equality, Diversity & Inclusion We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community. Health & Safety Fully endorse, demonstrate, and carry out the company s health and safety policy. Comply with all company policies and statutory regulations. Have a full knowledge of procedures for evacuation regarding fire. Application End Date: Friday 8 th December 2023 (Cohort 1) & Friday 31 st May (Cohort 2) Interview Date: WC 11 th December 2023 (Cohort 1) & TBC (Cohort 2) Start Date: Monday 8th January 2024 (Cohort 1) & Monday 2 nd September 2024 (Cohort 2) Download Job Pack for the Community PE & Sports Coach Apprentice here . Please note that the job will be subject to satisfactory references and enhanced DBS checks.
May 16, 2024
Full time
Colchester United Community Foundation (CUCF) is the official charity partner for Colchester United Football Club. We provide high quality sports and education programmes to 9,000 children, young people and adults from across the region each week. Would you like to make a difference in your local community? Are you passionate about giving opportunities to people to positively impact their lives, alongside enhancing your education and work experience? CUCF are looking to appoint enthusiastic, dedicated, and confident Community PE & Sports Coach Apprentices on a 30 hour per week fixed term basis, to join our teaching and learning team, delivering across all strands of the organisation. The successful candidate will be enrolled on to an education programme to enable them to gain a qualification from either: 1. Community Activator Coach, Level 2: 12 Months + 3 months End-Point-Assessment 2. Community Sport & Heath Officer, Level 3: 14 Months + 3 months End-Point-Assessment 3. Sports Coach, Level 4: 15 Months + 3 months End-Point-Assessment The successful candidate must ill share our organisational values and will be responsible for delivering high-quality provision within our community, adopting our session methodology and schemes of work. You will require the tenacity and the creativity to overcome obstacles, demonstrate leadership alongside our full-time workforce and can inspire and motivate people from all backgrounds and areas of our communities. We re seeking staff to: Develop Develop positive and effective relationships and partnerships with colleagues, participants, parents/guardians, and community partners. Deliver Deliver a high-quality provision within Education, Health & Inclusion and Participation programmes. Support Support with the development and increased engagement on community projects and programmes. Collaborate Collaborate with colleagues, partners, schools, and parents/guardians to maximise impact in helping participants realise and reach their potential. Evaluate Evaluate the impact and success of delivery by collecting data (Where applicable), feedbacking case studies and showcasing success. All CUCF positions adhere to: Safeguarding Colchester United Community Foundation is committed to safeguarding the welfare of children, young people and adults at risk. We expect all our staff and volunteers to fully support and promote this commitment. In line with the Rehabilitation of Offenders Act 1974, Exceptions Order 1975, as this role involves working with vulnerable groups, Pre-Employment checks will include a satisfactorily completed Disclosure and Barring Service (DBS) check. Equality, Diversity & Inclusion We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community. Health & Safety Fully endorse, demonstrate, and carry out the company s health and safety policy. Comply with all company policies and statutory regulations. Have a full knowledge of procedures for evacuation regarding fire. Application End Date: Friday 8 th December 2023 (Cohort 1) & Friday 31 st May (Cohort 2) Interview Date: WC 11 th December 2023 (Cohort 1) & TBC (Cohort 2) Start Date: Monday 8th January 2024 (Cohort 1) & Monday 2 nd September 2024 (Cohort 2) Download Job Pack for the Community PE & Sports Coach Apprentice here . Please note that the job will be subject to satisfactory references and enhanced DBS checks.
Temporary Accommodation Officer (Tenancy Sign-Up) Enfield I am recruiting for a local authority who is seeking a motivated and customer-focused individual to join the team as a Temporary Accommodation Tenancy Sign-Up Officer. In this role, you will be responsible for delivering an efficient and proactive sign-up service for tenants, ensuring compliance with national and corporate policies, procedures, and statutory legislation. You will play a crucial role in understanding and meeting the needs of our customers while maintaining a positive and professional image. Responsibilities: Provide excellent customer service by effectively engaging with tenants, including vulnerable or challenging individuals. Work collaboratively as part of a team to contact tenants via phone or email to facilitate the sign-up process for new online licence agreements. Offer welfare advice and support tenants in applying for the housing costs element of Universal Credit, if required. Utilize our digital sign-up system, Nitro, to assist tenants in completing their Enfield Let tenancy or licence agreements. Ensure timely email notifications are sent to revenue and other internal departments to facilitate the processing of benefits. Possess a good understanding of both Universal Credit and housing benefit systems. Exhibit strong verbal and written communication skills to effectively communicate with tenants and internal stakeholders.
May 16, 2024
Contractor
Temporary Accommodation Officer (Tenancy Sign-Up) Enfield I am recruiting for a local authority who is seeking a motivated and customer-focused individual to join the team as a Temporary Accommodation Tenancy Sign-Up Officer. In this role, you will be responsible for delivering an efficient and proactive sign-up service for tenants, ensuring compliance with national and corporate policies, procedures, and statutory legislation. You will play a crucial role in understanding and meeting the needs of our customers while maintaining a positive and professional image. Responsibilities: Provide excellent customer service by effectively engaging with tenants, including vulnerable or challenging individuals. Work collaboratively as part of a team to contact tenants via phone or email to facilitate the sign-up process for new online licence agreements. Offer welfare advice and support tenants in applying for the housing costs element of Universal Credit, if required. Utilize our digital sign-up system, Nitro, to assist tenants in completing their Enfield Let tenancy or licence agreements. Ensure timely email notifications are sent to revenue and other internal departments to facilitate the processing of benefits. Possess a good understanding of both Universal Credit and housing benefit systems. Exhibit strong verbal and written communication skills to effectively communicate with tenants and internal stakeholders.
Income Officer known internally as a "Customer Accounts Advisor" Location: Beeston, NG9 1LA - Salary 28,619 Free Onsite Parking Available Hybrid role - Full Time 37.5hrs per week At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 16, 2024
Full time
Income Officer known internally as a "Customer Accounts Advisor" Location: Beeston, NG9 1LA - Salary 28,619 Free Onsite Parking Available Hybrid role - Full Time 37.5hrs per week At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Job Reference: 13-1667 Post Level: 8 Directorate: People (Adults) Hours: Full time, 37 hours per week Location: Slough Community Mental Health Team, New Horizons. An enhanced DBS check is required for this role. We are looking for an experienced Social Worker who can lead our busy multi-disciplinary team! You will be a key role in liaising with other agencies and carers in planning and assessing programmes of care for clients, adopting a flexible, holistic approach to service users with a severe and enduring mental illness and provide expertise and leadership within Adult Social Services. What you'll be doing You will be supporting staff, responsible for their supervision and ongoing development, reporting back to senior management on service deficits and where successes are met. You will be a promotor of effective working relationships within the multi-disciplinary team, and all relevant agencies with which the service works in collaboration, contributing and ensuring the smooth implementation of Social Services and national policies, in particular with regard to CPA and risk strategies, and in accordance with the National Service Framework and the NHS Plan. What you'll have Recognised social work qualification CQSW CSS, Dip SW Ability to work within a changing organisation. Ability to work with staff and managers at all levels and provide supervision. Ability to work and contribute to a multi-disciplinary team with the ability to motivate self and others. Ability to use IT packages, including Word and Excel. The ability to converse at ease with customers and provide advice in accurate spoken English. Our offer to you: Generous Pension 26 days' holiday (pro rata) in addition to bank holidays, rising to a maximum of 33 days, after 5 years' service A variety of retail and leisure discount schemes 24/7 access to Employee Assistance Programme Cycle to Work Scheme A wide range of learning and development opportunities Slough boasts an inclusive culture, being the most ethnically diverse area outside London.Slough Borough Council has faced unprecedented challenges in recent times but has now developed a recovery and improvement plan which, along with the commitment and hard work of officers and members is beginning to make a positive impact. It will be challenging but you will have an almost unique opportunity to be part of a team that will help re-build the Council. We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard.You will have the opportunity to leave a legacy both within the company and community. Interested? For an informal discussion about the post, please contact Humaira Latif, Service Manager on . In order to apply, please complete ouronline application form by selecting"Quick Apply" at the bottom this page. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post is subject to an Enhanced DBS check that will include a criminal record check.This post is exempt from the Rehabilitation of Offenders Act 1974. We are a diverse workforce and welcome applications from people of all backgrounds. We aim to foster an inclusive workplace where people are valued, and one which represents the local communities that we serve. We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email quoting the job reference &a;ndash; our Accessibility Statement has more information. How to Apply: Please click on the apply button below to complete our Application Form, and upload your CV, along with a supporting statement. We look forward to receiving your application. We reserve the right to close the advert early if we receive a number of suitable applicants.
May 15, 2024
Full time
Job Reference: 13-1667 Post Level: 8 Directorate: People (Adults) Hours: Full time, 37 hours per week Location: Slough Community Mental Health Team, New Horizons. An enhanced DBS check is required for this role. We are looking for an experienced Social Worker who can lead our busy multi-disciplinary team! You will be a key role in liaising with other agencies and carers in planning and assessing programmes of care for clients, adopting a flexible, holistic approach to service users with a severe and enduring mental illness and provide expertise and leadership within Adult Social Services. What you'll be doing You will be supporting staff, responsible for their supervision and ongoing development, reporting back to senior management on service deficits and where successes are met. You will be a promotor of effective working relationships within the multi-disciplinary team, and all relevant agencies with which the service works in collaboration, contributing and ensuring the smooth implementation of Social Services and national policies, in particular with regard to CPA and risk strategies, and in accordance with the National Service Framework and the NHS Plan. What you'll have Recognised social work qualification CQSW CSS, Dip SW Ability to work within a changing organisation. Ability to work with staff and managers at all levels and provide supervision. Ability to work and contribute to a multi-disciplinary team with the ability to motivate self and others. Ability to use IT packages, including Word and Excel. The ability to converse at ease with customers and provide advice in accurate spoken English. Our offer to you: Generous Pension 26 days' holiday (pro rata) in addition to bank holidays, rising to a maximum of 33 days, after 5 years' service A variety of retail and leisure discount schemes 24/7 access to Employee Assistance Programme Cycle to Work Scheme A wide range of learning and development opportunities Slough boasts an inclusive culture, being the most ethnically diverse area outside London.Slough Borough Council has faced unprecedented challenges in recent times but has now developed a recovery and improvement plan which, along with the commitment and hard work of officers and members is beginning to make a positive impact. It will be challenging but you will have an almost unique opportunity to be part of a team that will help re-build the Council. We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard.You will have the opportunity to leave a legacy both within the company and community. Interested? For an informal discussion about the post, please contact Humaira Latif, Service Manager on . In order to apply, please complete ouronline application form by selecting"Quick Apply" at the bottom this page. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post is subject to an Enhanced DBS check that will include a criminal record check.This post is exempt from the Rehabilitation of Offenders Act 1974. We are a diverse workforce and welcome applications from people of all backgrounds. We aim to foster an inclusive workplace where people are valued, and one which represents the local communities that we serve. We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email quoting the job reference &a;ndash; our Accessibility Statement has more information. How to Apply: Please click on the apply button below to complete our Application Form, and upload your CV, along with a supporting statement. We look forward to receiving your application. We reserve the right to close the advert early if we receive a number of suitable applicants.