Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditio click apply for full job details
May 19, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditio click apply for full job details
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We're looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you'll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You'll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we're looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click ' apply ' today. We would love to hear from you!
May 19, 2024
Full time
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We're looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you'll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You'll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we're looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click ' apply ' today. We would love to hear from you!
Community Engagement Officer £29,576 to £32,863 plus excellent benefits Leicestershire and North Warwickshire Permanent,Full Time Can you help to build sustainable communities? Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all click apply for full job details
May 19, 2024
Full time
Community Engagement Officer £29,576 to £32,863 plus excellent benefits Leicestershire and North Warwickshire Permanent,Full Time Can you help to build sustainable communities? Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all click apply for full job details
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanen t Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes in South Manchester. As a housing trust we are Inspired by our Communities. We care about the people who live in our homes and our neighbourhoods and are committed to improving services, working in partnership with our tenants so that we can be successful together. An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and Rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience, expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Tuesday 29 May 2024 Interview Date: 10 and 12 June 2024 For an informal discussion please contact Nicolla Pawson, on , or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 18, 2024
Full time
Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanen t Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes in South Manchester. As a housing trust we are Inspired by our Communities. We care about the people who live in our homes and our neighbourhoods and are committed to improving services, working in partnership with our tenants so that we can be successful together. An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and Rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience, expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Tuesday 29 May 2024 Interview Date: 10 and 12 June 2024 For an informal discussion please contact Nicolla Pawson, on , or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Housing Enforcement Officer - Northwest - 6 Months - Hybrid A client of mine who I am working closely with is currently out to look for a Housing Enforcement Officer to join their ever-growing team. Daily duties of the Housing Enforcement Officer consist of: Improving Housing Standards within the private sector properties Responding to service requests in regard to disrepair and poor housing conditio click apply for full job details
May 18, 2024
Contractor
Housing Enforcement Officer - Northwest - 6 Months - Hybrid A client of mine who I am working closely with is currently out to look for a Housing Enforcement Officer to join their ever-growing team. Daily duties of the Housing Enforcement Officer consist of: Improving Housing Standards within the private sector properties Responding to service requests in regard to disrepair and poor housing conditio click apply for full job details
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you click apply for full job details
May 18, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you click apply for full job details
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
May 18, 2024
Full time
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
Join Our Clients Dynamic Team as a Lettings Officer! Are you passionate about helping individuals find their perfect homes? Do you thrive in a role where you can make a difference in people's lives? If so, we have an exciting opportunity for you to join our Clients Lettings team at a leading housing association in Worcestershire click apply for full job details
May 18, 2024
Full time
Join Our Clients Dynamic Team as a Lettings Officer! Are you passionate about helping individuals find their perfect homes? Do you thrive in a role where you can make a difference in people's lives? If so, we have an exciting opportunity for you to join our Clients Lettings team at a leading housing association in Worcestershire click apply for full job details
The Honourable Society of the Middle Temple
City, London
The Honourable Society of the Middle Temple have an exciting opportunity for an Estates Officer to join the team. Location: London Salary: £55,000 - £59,000 gross per annum Job Type: 37.5 hours per week, Permanent Close Date: Monday, 17th June 2024 About Us: A modern institution with a long and distinguished history, Middle Temple is a place of many parts. First and foremost, Middle Temple is one of the four Inns of Court which have the exclusive right to Call students to the Bar. The education and training of advocates lie at the heart of the Inn, but we are also a professional society for our membership worldwide; and we maintain a heritage estate in central London housing chambers from which barristers practise. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world and offers scholarships to intending practitioners to the Bar. Estates Officer The Role & Responsibilities: In this full-time role you will be ensuring the Inn s rental income is maximised and maintained with voids and aged debts kept to a minimum. Based at our offices between the Strand and the Thames, our estate consists of an interesting and historically important collection of buildings ranging from Middle Temple Hall built in 1570 through to post war properties constructed in sympathetic style in the 1950s. Many are listed and together with associated courtyards and gardens, all sit within The Temple conservation area. The Estates team is responsible for all aspects of managing and maintaining the estate comprising of properties predominantly let to commercial tenants as Barristers Chambers and residential accommodation for members of the Inn. The income generated is used to maintain and improve the estate and to support the Inn s members and wider objectives of the legal profession. Estates Officer You: We d love to hear from you if you: - Extensive practical experience of property management - Sound working knowledge of commercial and residential Landlord and Tenant legislation - Familiar with generating Heads of Terms for leases and managing tenant turnover - Familiar with strong negotiation skills with the ability to take a flexible approach to achieve objectives - Excellent team player Estates Officer Benefits: - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g., for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Generous Annual Leave Entitlements - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Application Process: Closing date for applications is Monday, 17th June 2024. Interviews will be held 25th June 2024. Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Estates Officer opportunity, please click Apply now.
May 18, 2024
Full time
The Honourable Society of the Middle Temple have an exciting opportunity for an Estates Officer to join the team. Location: London Salary: £55,000 - £59,000 gross per annum Job Type: 37.5 hours per week, Permanent Close Date: Monday, 17th June 2024 About Us: A modern institution with a long and distinguished history, Middle Temple is a place of many parts. First and foremost, Middle Temple is one of the four Inns of Court which have the exclusive right to Call students to the Bar. The education and training of advocates lie at the heart of the Inn, but we are also a professional society for our membership worldwide; and we maintain a heritage estate in central London housing chambers from which barristers practise. The Inn s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world and offers scholarships to intending practitioners to the Bar. Estates Officer The Role & Responsibilities: In this full-time role you will be ensuring the Inn s rental income is maximised and maintained with voids and aged debts kept to a minimum. Based at our offices between the Strand and the Thames, our estate consists of an interesting and historically important collection of buildings ranging from Middle Temple Hall built in 1570 through to post war properties constructed in sympathetic style in the 1950s. Many are listed and together with associated courtyards and gardens, all sit within The Temple conservation area. The Estates team is responsible for all aspects of managing and maintaining the estate comprising of properties predominantly let to commercial tenants as Barristers Chambers and residential accommodation for members of the Inn. The income generated is used to maintain and improve the estate and to support the Inn s members and wider objectives of the legal profession. Estates Officer You: We d love to hear from you if you: - Extensive practical experience of property management - Sound working knowledge of commercial and residential Landlord and Tenant legislation - Familiar with generating Heads of Terms for leases and managing tenant turnover - Familiar with strong negotiation skills with the ability to take a flexible approach to achieve objectives - Excellent team player Estates Officer Benefits: - Life Assurance - Employee Assistance Programme (online resources and access to confidential counselling services) - Private Medical Insurance (including gym membership) - Medical Cashback Scheme (e.g., for dental, optical) - Generous Pension (12% employer contribution) - Season Ticket Loans - Generous Annual Leave Entitlements - Access to a Range of Learning & Development Opportunities - Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London Application Process: Closing date for applications is Monday, 17th June 2024. Interviews will be held 25th June 2024. Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. To submit your application for this exciting Estates Officer opportunity, please click Apply now.
Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do you have experience working in a mental health sett click apply for full job details
May 18, 2024
Full time
Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do you have experience working in a mental health sett click apply for full job details
Job Title: Customer Service Officer Location: HA9 0FJ Working Hours: Monday - Friday, 8:45 AM - 5:30 PM (36 hours per week) Rate of Pay: 15.06 PAYE or 19.21 Umbrella Job Description: We are seeking a dedicated and experienced Customer Service Officer to join our team. The successful candidate will be joining a team within a call centre environment, specifically dealing with adult social care inquiries. This role requires a high level of empathy, quick thinking, and the ability to efficiently handle multiple IT systems, manage email, and telephone inquiries. The candidate will also be responsible for screening adults for social care needs, ensuring a good understanding of local authorities and the services they provide. Social housing experience is essential for this role. Key Responsibilities: Handle and respond to email and telephone inquiries efficiently and empathetically. Screen adults for the need of social care and provide appropriate guidance. Learn and manage multiple IT systems for effective operation. Understand and navigate local authority services related to social care. Ensure safeguarding of vulnerable adults, adhering to relevant protocols. Manage large and complex schedules, including the creation and management of transport routes. Contribute to the long-term development of the service area. Perform basic procurement or commissioning of services as required. Experience: Proven track record at an operational level within a large and complex organisation. Experience in an operational environment where transport was a key element. Experience in creating and managing schedules or transport routes. Basic procurement or commissioning of services experience. Background in an environment focused on safeguarding vulnerable adults or children. Ability to work under high pressure with high demand and tight deadlines. Experience in data capture and working with customer management databases. Familiarity with social housing and its related services. Skills and Abilities: Strong communication and influencing skills. Ability to contribute to the long-term development of the service area. Basic IT skills with the ability to learn new systems quickly. Competence in managing large and complex schedules. Flexibility to work out of hours and on weekends if required. Application Process: To be considered for this position, please email your CV to (url removed). Only candidates with the relevant experience will be contacted. We look forward to hearing from you and potentially welcoming you to our team! Resourcing Group is acting as an Employment Business in relation to this vacancy.
May 18, 2024
Seasonal
Job Title: Customer Service Officer Location: HA9 0FJ Working Hours: Monday - Friday, 8:45 AM - 5:30 PM (36 hours per week) Rate of Pay: 15.06 PAYE or 19.21 Umbrella Job Description: We are seeking a dedicated and experienced Customer Service Officer to join our team. The successful candidate will be joining a team within a call centre environment, specifically dealing with adult social care inquiries. This role requires a high level of empathy, quick thinking, and the ability to efficiently handle multiple IT systems, manage email, and telephone inquiries. The candidate will also be responsible for screening adults for social care needs, ensuring a good understanding of local authorities and the services they provide. Social housing experience is essential for this role. Key Responsibilities: Handle and respond to email and telephone inquiries efficiently and empathetically. Screen adults for the need of social care and provide appropriate guidance. Learn and manage multiple IT systems for effective operation. Understand and navigate local authority services related to social care. Ensure safeguarding of vulnerable adults, adhering to relevant protocols. Manage large and complex schedules, including the creation and management of transport routes. Contribute to the long-term development of the service area. Perform basic procurement or commissioning of services as required. Experience: Proven track record at an operational level within a large and complex organisation. Experience in an operational environment where transport was a key element. Experience in creating and managing schedules or transport routes. Basic procurement or commissioning of services experience. Background in an environment focused on safeguarding vulnerable adults or children. Ability to work under high pressure with high demand and tight deadlines. Experience in data capture and working with customer management databases. Familiarity with social housing and its related services. Skills and Abilities: Strong communication and influencing skills. Ability to contribute to the long-term development of the service area. Basic IT skills with the ability to learn new systems quickly. Competence in managing large and complex schedules. Flexibility to work out of hours and on weekends if required. Application Process: To be considered for this position, please email your CV to (url removed). Only candidates with the relevant experience will be contacted. We look forward to hearing from you and potentially welcoming you to our team! Resourcing Group is acting as an Employment Business in relation to this vacancy.
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
May 18, 2024
Full time
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
May 18, 2024
Full time
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
SNG Formerly Sovereign Housing Association
Christchurch, Dorset
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
May 18, 2024
Full time
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 1-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 14.74 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: LE67 3FJ Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
May 18, 2024
Contractor
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 1-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 14.74 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: LE67 3FJ Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Fire Safety Officer £346p/d Umbrella Rate (Inside IR35) Initial 3 Months Newham - London What will you do? An active technical team member managing all aspects of fire safety across the Council housing assets ensuring services are maintained and improved. To provide an operational fire safety management function for all Council owned and managed housing assets delivering continuous improvement in resident safety. Supporting compliance with both statutory and non-statutory fire safety legislation and associated building regulations. To carry out fire risk assessments across all of the councils housing stock. What do you need? To be successful in your application for this role you will need to demonstrate the following on application and through the interview process: Recognised construction/Fire Safety qualification - related qualification to at least HNC or HND level with a demonstrable record of accomplishment as a project manager on large and moderately complex projects Experience in managing the quality of largescale fire remedial projects on residential buildings. UK Resident. This role will require you to obtain an Enhanced/Standard satisfactory clearance from the Disclosure and Barring Service What to do next? This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV. To understand more about the role a JD is available upon request.
May 18, 2024
Contractor
Fire Safety Officer £346p/d Umbrella Rate (Inside IR35) Initial 3 Months Newham - London What will you do? An active technical team member managing all aspects of fire safety across the Council housing assets ensuring services are maintained and improved. To provide an operational fire safety management function for all Council owned and managed housing assets delivering continuous improvement in resident safety. Supporting compliance with both statutory and non-statutory fire safety legislation and associated building regulations. To carry out fire risk assessments across all of the councils housing stock. What do you need? To be successful in your application for this role you will need to demonstrate the following on application and through the interview process: Recognised construction/Fire Safety qualification - related qualification to at least HNC or HND level with a demonstrable record of accomplishment as a project manager on large and moderately complex projects Experience in managing the quality of largescale fire remedial projects on residential buildings. UK Resident. This role will require you to obtain an Enhanced/Standard satisfactory clearance from the Disclosure and Barring Service What to do next? This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV. To understand more about the role a JD is available upon request.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.