Housing Enforcement Officer - Northwest - 6 Months - Hybrid A client of mine who I am working closely with is currently out to look for a Housing Enforcement Officer to join their ever-growing team. Daily duties of the Housing Enforcement Officer consist of: Improving Housing Standards within the private sector properties Responding to service requests in regard to disrepair and poor housing conditio click apply for full job details
May 18, 2024
Contractor
Housing Enforcement Officer - Northwest - 6 Months - Hybrid A client of mine who I am working closely with is currently out to look for a Housing Enforcement Officer to join their ever-growing team. Daily duties of the Housing Enforcement Officer consist of: Improving Housing Standards within the private sector properties Responding to service requests in regard to disrepair and poor housing conditio click apply for full job details
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. About the role We are looking for a full time Housing Officer to be part of a team providing professional, customer focused housing management service to the Association s general needs residents in rented accommodation. Unfortunately although we love to develop people, at this critical stage in our journey you will need to have had experience of delivering a customer focused housing management service. The role involves managing a geographical patch of properties and duties will include: Carrying out tenancy reviews and tenancy audits with residents in their homes Housing management casework including anti-social behaviour, domestic abuse, and hoarding Taking appropriate action in regard to breaches of tenancies Working with the Income Recovery team to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management. This may include: Anti-social Behaviour Domestic Abuse Tenancy Fraud As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed. Due to the nature of the role you must have a driving licence and access to a vehicle. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you. We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live click apply for full job details
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
Vivid's Local Authority client in the West Midlands are looking to recruit an private sector housing officer for at least a 6 month period. The successful candidate will assist the private sector housing officer in developing and implementing the Council's Private Sector Housing Renewal Strategy, Energy Efficiency and Empty Homes Strategies and oversee the efficient implementation of the statutory duties of the council in respect of private sector housing and energy efficiency. Main Duties and Responsibilities To undertake administration of the mandatory HMO licensing scheme including the identification and inspection of licensable properties and the assessment of application documentation. To devise and determine licensing conditions, compile schedules of work and make recommendations for licence approval to ensure compliance with the Housing Act 2004 and the Management of Houses of Multiple Occupations Regulations 2006 To develop and progress a monitoring programme for licensed HMOs To inspect private sector dwellings following complaints from tenants or members of the public regarding property conditions To issue schedules of work to landlords To investigate and interview on claims of harassment and illegal evictions of private sector tenants. To issue Formal Notices to owners of property under the Housing Act 2004 (Housing Health and Safety Rating System) and other legislation and attend Residential Property Tribunals and court as necessary. Visiting homes and producing letters for immigration purposes This role is heavy on enforcement so enforcement experience, ideally with court experience, is key. If you are interested in applying for this position please get in touch with Megan Cook on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
May 17, 2024
Contractor
Vivid's Local Authority client in the West Midlands are looking to recruit an private sector housing officer for at least a 6 month period. The successful candidate will assist the private sector housing officer in developing and implementing the Council's Private Sector Housing Renewal Strategy, Energy Efficiency and Empty Homes Strategies and oversee the efficient implementation of the statutory duties of the council in respect of private sector housing and energy efficiency. Main Duties and Responsibilities To undertake administration of the mandatory HMO licensing scheme including the identification and inspection of licensable properties and the assessment of application documentation. To devise and determine licensing conditions, compile schedules of work and make recommendations for licence approval to ensure compliance with the Housing Act 2004 and the Management of Houses of Multiple Occupations Regulations 2006 To develop and progress a monitoring programme for licensed HMOs To inspect private sector dwellings following complaints from tenants or members of the public regarding property conditions To issue schedules of work to landlords To investigate and interview on claims of harassment and illegal evictions of private sector tenants. To issue Formal Notices to owners of property under the Housing Act 2004 (Housing Health and Safety Rating System) and other legislation and attend Residential Property Tribunals and court as necessary. Visiting homes and producing letters for immigration purposes This role is heavy on enforcement so enforcement experience, ideally with court experience, is key. If you are interested in applying for this position please get in touch with Megan Cook on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: 30th May 2024 Interviews planned; 6th June 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 17, 2024
Full time
About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: 30th May 2024 Interviews planned; 6th June 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
ob Title: Housing Enforcement Officer Location : Northampton Pay Rate: 34 Umbrella P/H Job Type: Full Time Contract The Role To improve housing conditions in West Northamptonshire's private sector - and effect a positive and sustained step change in the behaviour of landlords and letting agents - through advice, licensing, risk-based interventions and intelligence-led enforcement action. Including the optimum use of civil penalties, rent repayment orders and licensing fees to support West Northamptonshire's intelligence-led approach to housing enforcement and maximise the impact in tackling criminal, rogue and irresponsible landlords. The Candidate HHSRS certificate Recent experience of enforcement activities under the Housing Act 2004, including the drafting and issue of enforcement notices, financial penalties, magistrates court, and first tier tribunal Recent experience of undertaking housing inspections, the recognition of Category 1 hazards, and the remediation of Category 1 hazards How to apply Please submit your application via the contract details provided and you will be contracted with further information about this opportunity or email your CV to me directly or call me on (phone number removed)
May 17, 2024
Contractor
ob Title: Housing Enforcement Officer Location : Northampton Pay Rate: 34 Umbrella P/H Job Type: Full Time Contract The Role To improve housing conditions in West Northamptonshire's private sector - and effect a positive and sustained step change in the behaviour of landlords and letting agents - through advice, licensing, risk-based interventions and intelligence-led enforcement action. Including the optimum use of civil penalties, rent repayment orders and licensing fees to support West Northamptonshire's intelligence-led approach to housing enforcement and maximise the impact in tackling criminal, rogue and irresponsible landlords. The Candidate HHSRS certificate Recent experience of enforcement activities under the Housing Act 2004, including the drafting and issue of enforcement notices, financial penalties, magistrates court, and first tier tribunal Recent experience of undertaking housing inspections, the recognition of Category 1 hazards, and the remediation of Category 1 hazards How to apply Please submit your application via the contract details provided and you will be contracted with further information about this opportunity or email your CV to me directly or call me on (phone number removed)
Income Officer Liverpool £31,650 per annum (FTE) Permanent Full Time and Part Opportunities Available We are currently recruiting for a Full Time and Part Time Income Officer. As a Full Time Income Officer you will work 37 hours per week and Part Time will be 18.5 hours per week. If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefits, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
May 16, 2024
Full time
Income Officer Liverpool £31,650 per annum (FTE) Permanent Full Time and Part Opportunities Available We are currently recruiting for a Full Time and Part Time Income Officer. As a Full Time Income Officer you will work 37 hours per week and Part Time will be 18.5 hours per week. If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefits, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
May 16, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
May 16, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditio click apply for full job details
May 16, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditio click apply for full job details
Litigation/Enforcement Officer Southwark 21+ per hour Full Time Contract Novax Recruitment is actively seeking a Litigation and Enforcement Officer based in Southwark. This is a contract role with scope for extensions and a possible permanent position at the end of contract. The job: Responsible for assisting in initiating legal action against leaseholders and freeholders for the recovery of both capital and revenue service charge debt and also be responsible for preparing the client's case for presentation to the First-Tier Tribunal (FTT). To represent the client in both FTT's and the County Court. In addition, to give advice and assistance to other members of the Home Ownership and staff in Area Housing Offices on leasehold and freehold matters where enforcement/litigation concerning any breach of the terms of the lease or freehold transfer is envisaged. To assist the Enforcement Manager and Senior Enforcement Officer with issues relating to leasehold and freehold enforcement, preparation of all necessary evidence and documentation to support the Council's case when taking legal action for the recovery of service charges, or defending the Council's position when a leasehold or freehold matter has been referred to the Court or the FTT. Responsible for negotiating and concluding contractual arrangements and agreements with leaseholders, freeholders, solicitors, barristers and external agencies with regard to the payment of service charges. To manage a large portfolio of legal casework in Home Ownership Service. The candidate: Experience dealing with litigation matters relating to freehold/leasehold and service charges, including collections and recovery of service charge. Experience working in a legal role and environment Experience of preparing court bundles/paperwork and presenting at court for FTT. Public Sector experience desired Our client can offer hybrid working for this position. How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
May 16, 2024
Contractor
Litigation/Enforcement Officer Southwark 21+ per hour Full Time Contract Novax Recruitment is actively seeking a Litigation and Enforcement Officer based in Southwark. This is a contract role with scope for extensions and a possible permanent position at the end of contract. The job: Responsible for assisting in initiating legal action against leaseholders and freeholders for the recovery of both capital and revenue service charge debt and also be responsible for preparing the client's case for presentation to the First-Tier Tribunal (FTT). To represent the client in both FTT's and the County Court. In addition, to give advice and assistance to other members of the Home Ownership and staff in Area Housing Offices on leasehold and freehold matters where enforcement/litigation concerning any breach of the terms of the lease or freehold transfer is envisaged. To assist the Enforcement Manager and Senior Enforcement Officer with issues relating to leasehold and freehold enforcement, preparation of all necessary evidence and documentation to support the Council's case when taking legal action for the recovery of service charges, or defending the Council's position when a leasehold or freehold matter has been referred to the Court or the FTT. Responsible for negotiating and concluding contractual arrangements and agreements with leaseholders, freeholders, solicitors, barristers and external agencies with regard to the payment of service charges. To manage a large portfolio of legal casework in Home Ownership Service. The candidate: Experience dealing with litigation matters relating to freehold/leasehold and service charges, including collections and recovery of service charge. Experience working in a legal role and environment Experience of preparing court bundles/paperwork and presenting at court for FTT. Public Sector experience desired Our client can offer hybrid working for this position. How to apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Vivid's Local Authority client in the Hampshire are looking to recruit an private sector housing officer for at least a 6 month period. The successful candidate will assist the private sector housing officer in developing and implementing the Council's Private Sector Housing Renewal Strategy, Energy Efficiency and Empty Homes Strategies and oversee the efficient implementation of the statutory duties of the council in respect of private sector housing and energy efficiency. Main Duties and Responsibilities To undertake administration of the mandatory HMO licensing scheme including the identification and inspection of licensable properties and the assessment of application documentation. To devise and determine licensing conditions, compile schedules of work and make recommendations for licence approval to ensure compliance with the Housing Act 2004 and the Management of Houses of Multiple Occupations Regulations 2006 To develop and progress a monitoring programme for licensed HMOs To inspect private sector dwellings following complaints from tenants or members of the public regarding property conditions To issue schedules of work to landlords To investigate and interview on claims of harassment and illegal evictions of private sector tenants. To issue Formal Notices to owners of property under the Housing Act 2004 (Housing Health and Safety Rating System) and other legislation and attend Residential Property Tribunals and court as necessary. Visiting homes and producing letters for immigration purposes This role is heavy on enforcement so enforcement experience, ideally with court experience, is key. If you are interested in applying for this position please get in touch with Megan Cook on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
May 16, 2024
Contractor
Vivid's Local Authority client in the Hampshire are looking to recruit an private sector housing officer for at least a 6 month period. The successful candidate will assist the private sector housing officer in developing and implementing the Council's Private Sector Housing Renewal Strategy, Energy Efficiency and Empty Homes Strategies and oversee the efficient implementation of the statutory duties of the council in respect of private sector housing and energy efficiency. Main Duties and Responsibilities To undertake administration of the mandatory HMO licensing scheme including the identification and inspection of licensable properties and the assessment of application documentation. To devise and determine licensing conditions, compile schedules of work and make recommendations for licence approval to ensure compliance with the Housing Act 2004 and the Management of Houses of Multiple Occupations Regulations 2006 To develop and progress a monitoring programme for licensed HMOs To inspect private sector dwellings following complaints from tenants or members of the public regarding property conditions To issue schedules of work to landlords To investigate and interview on claims of harassment and illegal evictions of private sector tenants. To issue Formal Notices to owners of property under the Housing Act 2004 (Housing Health and Safety Rating System) and other legislation and attend Residential Property Tribunals and court as necessary. Visiting homes and producing letters for immigration purposes This role is heavy on enforcement so enforcement experience, ideally with court experience, is key. If you are interested in applying for this position please get in touch with Megan Cook on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Vivid's Local Authority client in Norfolk are looking to recruit an private sector housing officer for at least a 6 month period. The successful candidate will assist the private sector housing officer in developing and implementing the Council's Private Sector Housing Renewal Strategy, Energy Efficiency and Empty Homes Strategies and oversee the efficient implementation of the statutory duties of the council in respect of private sector housing and energy efficiency. Main Duties and Responsibilities To undertake administration of the mandatory HMO licensing scheme including the identification and inspection of licensable properties and the assessment of application documentation. To devise and determine licensing conditions, compile schedules of work and make recommendations for licence approval to ensure compliance with the Housing Act 2004 and the Management of Houses of Multiple Occupations Regulations 2006 To develop and progress a monitoring programme for licensed HMOs To inspect private sector dwellings following complaints from tenants or members of the public regarding property conditions To issue schedules of work to landlords To investigate and interview on claims of harassment and illegal evictions of private sector tenants. To issue Formal Notices to owners of property under the Housing Act 2004 (Housing Health and Safety Rating System) and other legislation and attend Residential Property Tribunals and court as necessary. Visiting homes and producing letters for immigration purposes This role is heavy on enforcement so enforcement experience, ideally with court experience, is key. If you are interested in applying for this position please get in touch with Megan Cook on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
May 16, 2024
Contractor
Vivid's Local Authority client in Norfolk are looking to recruit an private sector housing officer for at least a 6 month period. The successful candidate will assist the private sector housing officer in developing and implementing the Council's Private Sector Housing Renewal Strategy, Energy Efficiency and Empty Homes Strategies and oversee the efficient implementation of the statutory duties of the council in respect of private sector housing and energy efficiency. Main Duties and Responsibilities To undertake administration of the mandatory HMO licensing scheme including the identification and inspection of licensable properties and the assessment of application documentation. To devise and determine licensing conditions, compile schedules of work and make recommendations for licence approval to ensure compliance with the Housing Act 2004 and the Management of Houses of Multiple Occupations Regulations 2006 To develop and progress a monitoring programme for licensed HMOs To inspect private sector dwellings following complaints from tenants or members of the public regarding property conditions To issue schedules of work to landlords To investigate and interview on claims of harassment and illegal evictions of private sector tenants. To issue Formal Notices to owners of property under the Housing Act 2004 (Housing Health and Safety Rating System) and other legislation and attend Residential Property Tribunals and court as necessary. Visiting homes and producing letters for immigration purposes This role is heavy on enforcement so enforcement experience, ideally with court experience, is key. If you are interested in applying for this position please get in touch with Megan Cook on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditio click apply for full job details
May 15, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditio click apply for full job details
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 14, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team s objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C s Happy to Talk Flexible Working
May 14, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team s objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C s Happy to Talk Flexible Working