-Infrastructure Support Specialist -Glasgow (with remote)-Excellent Salary & Benefits Package-ASAP Start Market-Leading client in the midst of a huge period of growth due to huge investment are looking to bolster their Infrastructure team with a skilled Infrastructure Support Specialist, bringing a strong blend of technical infrastructure experience. You will have demonstrable experience working with virtualised estates and be the primary escalation point for global client services across Active Directory, Teams, Exchange, Intune, with expertise in public Cloud environments. You will play a crucial role in the organisation, responsible for regions across Europe, leading the implementation and upkeep of enterprise technology solutions, key to the infrastructure backbone. The role will have responsibility for management of the global virtual infrastructure and disaster recovery, as well as for platform security monitoring. Further responsibilities will include liaising with vendors and 3rd party suppliers as well as maintaining technical documentation. Candidates who are proactive and dedicated are preferred, as this role is highly visible. Acting as a significant contributor to the team's IT success, supporting and delivering infrastructure / solutions and collaborating directly with other IT functions of the business are fundamental. You will work across multiple teams and build effective relationships with key stakeholders, which will be key to success in this role. Skills and Experience Required (blend of): - Maintain, upgrade and continuously improve IT Infrastructure-Extensive experience across the Microsoft tech stack (Intune, Exchange, Teams, PowerShell)-Azure / AWS experience is a benefit-Must be able to work through from documentation to implementation-Server Virtualisation (Vmware) estate management-Extensive experience supporting Office365 / O365-Email security expertise-Knowledge of Windows estates -Experience supporting a highly available Exchange estate-Experience of networking technologies-Excellent communication and collaboration skills-Strong stakeholder management The above is not exhaustive. To discuss this opportunity in more detail, please forward your CV to
May 18, 2024
Full time
-Infrastructure Support Specialist -Glasgow (with remote)-Excellent Salary & Benefits Package-ASAP Start Market-Leading client in the midst of a huge period of growth due to huge investment are looking to bolster their Infrastructure team with a skilled Infrastructure Support Specialist, bringing a strong blend of technical infrastructure experience. You will have demonstrable experience working with virtualised estates and be the primary escalation point for global client services across Active Directory, Teams, Exchange, Intune, with expertise in public Cloud environments. You will play a crucial role in the organisation, responsible for regions across Europe, leading the implementation and upkeep of enterprise technology solutions, key to the infrastructure backbone. The role will have responsibility for management of the global virtual infrastructure and disaster recovery, as well as for platform security monitoring. Further responsibilities will include liaising with vendors and 3rd party suppliers as well as maintaining technical documentation. Candidates who are proactive and dedicated are preferred, as this role is highly visible. Acting as a significant contributor to the team's IT success, supporting and delivering infrastructure / solutions and collaborating directly with other IT functions of the business are fundamental. You will work across multiple teams and build effective relationships with key stakeholders, which will be key to success in this role. Skills and Experience Required (blend of): - Maintain, upgrade and continuously improve IT Infrastructure-Extensive experience across the Microsoft tech stack (Intune, Exchange, Teams, PowerShell)-Azure / AWS experience is a benefit-Must be able to work through from documentation to implementation-Server Virtualisation (Vmware) estate management-Extensive experience supporting Office365 / O365-Email security expertise-Knowledge of Windows estates -Experience supporting a highly available Exchange estate-Experience of networking technologies-Excellent communication and collaboration skills-Strong stakeholder management The above is not exhaustive. To discuss this opportunity in more detail, please forward your CV to
IT Project Manager (Hybrid/Flexible) We are currently recruiting for a Project Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government organisation that works in partnership with several areas including operations to deliver efficiency and effectiveness, improving services and resilience at a reduced cost. The Projects team embark on varied exciting projects to improve the proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools.Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance on the planning process throughout the lifecycle of the projects, and assist in delivering effective and efficient ICT solutions to all users.This position requires an individual that has the ability to successfully implement processes and systems, build relationships with internal stakeholders and bring together the IT team, as well as suggest improvements to current IT Service tools. What you'll need to succeedYou will demonstrate knowledge and experience of the following: Change Management experience Successfully implemented systems and processes Roughly 2-3 years experience within the projects and change field Experience of managing and co-ordinating projects within a formal project management framework (i.e. PRINCE 2) Stakeholder engagement experience Analytical skills with excellent attention to detail, ability to meet deadlines, prioritise work and multi-task Benefits Salary: £36,648 - £38,223 29 days leave - 32 after 5 years Flexible working options Career development- investment into courses and development programme including options of gaining professional qualifications Free onsite parking Employee support networks And more What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
IT Project Manager (Hybrid/Flexible) We are currently recruiting for a Project Manager to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working. Your Company A Government organisation that works in partnership with several areas including operations to deliver efficiency and effectiveness, improving services and resilience at a reduced cost. The Projects team embark on varied exciting projects to improve the proficiency and productivity across the organisation with its main headquarters being based in Eastleigh. Your Role You will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools.Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance on the planning process throughout the lifecycle of the projects, and assist in delivering effective and efficient ICT solutions to all users.This position requires an individual that has the ability to successfully implement processes and systems, build relationships with internal stakeholders and bring together the IT team, as well as suggest improvements to current IT Service tools. What you'll need to succeedYou will demonstrate knowledge and experience of the following: Change Management experience Successfully implemented systems and processes Roughly 2-3 years experience within the projects and change field Experience of managing and co-ordinating projects within a formal project management framework (i.e. PRINCE 2) Stakeholder engagement experience Analytical skills with excellent attention to detail, ability to meet deadlines, prioritise work and multi-task Benefits Salary: £36,648 - £38,223 29 days leave - 32 after 5 years Flexible working options Career development- investment into courses and development programme including options of gaining professional qualifications Free onsite parking Employee support networks And more What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Customer Service Advisor Contract Type: Permanent Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Location: Carlisle Working Pattern: Rotation 2 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Customer Service Advisor. You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Finally, you will provide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. About you We are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment. The ideal candidate will be IT literate and have good written and verbal communication skills. This role will require someone who is an active listener and able to support our customers. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deal with all service enquiries to Riverside through a variety of media (phone, text, email and web). Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.Identification and processing of applications for housing and transfers and exchanges using the system and avenue appropriate for the specific location and request type. Raise rent account issues, handling rent account enquiries, making payment agreements, taking payments, setting up direct debits, providing advice, carrying out welfare benefit checks and calculations and making referrals or recommendations. Provide advice and assistance on housing management issues including tenancy matters such as transfers, joint tenancies and successions; information on neighbourhood management and environmental issues and local neighbourhood initiatives. Manage contacts regarding ASB including listening sympathetically, assessing appropriate advice to be given based on history and information provided by caller, recording of report on HUB database and referring to specific local specialist or external agency. No Second Night Out contacts to be handled by eliciting and noting required information to ensure safe and prompt interaction from site based team. Identify through customer interaction or direct request the need for an aid or adaptation, the level of adaptation required and provide advice, order adaptation or make referral as is appropriate. Provide advice and information on Home Ownership properties available and log specific details if interest with customers for divisional action. Diagnose and identify whether any repair requests from Home Ownership customers are covered under the specific repairing agreement of the individual scheme and provide appropriate advice or order repair. Owning critical incidents and co-ordinating response of parties including emergency services and escalation with local staff and co-ordination and arrangement of emergency accommodation, meals, transport etc. Participate in outbound calls as follows; Arrears pursuance and identifying relevant advice. Benefit issues, taking payments, making and monitoring arrangements, setting up direct debits. Customer service calls to facilitate service quality benchmarking, making appointment for annual gas checks, other individual outbound call initiatives that may arise e.g. Diversity Profiling, divisional call back performance, specific operational surveys as
May 17, 2024
Full time
Job Title: Customer Service Advisor Contract Type: Permanent Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Location: Carlisle Working Pattern: Rotation 2 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Customer Service Advisor. You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Finally, you will provide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. About you We are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment. The ideal candidate will be IT literate and have good written and verbal communication skills. This role will require someone who is an active listener and able to support our customers. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deal with all service enquiries to Riverside through a variety of media (phone, text, email and web). Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.Identification and processing of applications for housing and transfers and exchanges using the system and avenue appropriate for the specific location and request type. Raise rent account issues, handling rent account enquiries, making payment agreements, taking payments, setting up direct debits, providing advice, carrying out welfare benefit checks and calculations and making referrals or recommendations. Provide advice and assistance on housing management issues including tenancy matters such as transfers, joint tenancies and successions; information on neighbourhood management and environmental issues and local neighbourhood initiatives. Manage contacts regarding ASB including listening sympathetically, assessing appropriate advice to be given based on history and information provided by caller, recording of report on HUB database and referring to specific local specialist or external agency. No Second Night Out contacts to be handled by eliciting and noting required information to ensure safe and prompt interaction from site based team. Identify through customer interaction or direct request the need for an aid or adaptation, the level of adaptation required and provide advice, order adaptation or make referral as is appropriate. Provide advice and information on Home Ownership properties available and log specific details if interest with customers for divisional action. Diagnose and identify whether any repair requests from Home Ownership customers are covered under the specific repairing agreement of the individual scheme and provide appropriate advice or order repair. Owning critical incidents and co-ordinating response of parties including emergency services and escalation with local staff and co-ordination and arrangement of emergency accommodation, meals, transport etc. Participate in outbound calls as follows; Arrears pursuance and identifying relevant advice. Benefit issues, taking payments, making and monitoring arrangements, setting up direct debits. Customer service calls to facilitate service quality benchmarking, making appointment for annual gas checks, other individual outbound call initiatives that may arise e.g. Diversity Profiling, divisional call back performance, specific operational surveys as
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
May 17, 2024
Full time
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Do you have extensive C#, ASP.NET and MVC development experience, and are you seeking a new job in London? Our client is looking for a Senior C# Developer, and the hybrid role comes with a salary of up to £70,000 p/a and excellent benefits. As a Senior C# Developer, you will work on various web applications using the latest technologies and best practices. This is a hybrid role based in London, 2-3 times per week and 1 day per month in the Kent office. In your first few weeks in this Senior C# Developer role, you can expect to: Design and develop web applications using C#, ASP.NET MVC, Entity Framework, LINQ, and other related technologies Collaborate with other developers, testers, and stakeholders to ensure the delivery of reliable, secure, and scalable solutions Write clean, maintainable, and testable code using SOLID principles and design patterns Develop and optimise queries in SQL Server Perform code reviews, unit testing, and integration testing using tools like XUnit, MSTest and Moq To apply for this Senior C# Developer role, you will need a degree in Computer Science, Engineering, or similar and/or equivalent experience. You will also require the following: Ideally a background in Financial Services/Investments. At least five years of experience in web development working at a Senior level using C#, ASP.NET MVC, and SQL Server Proficiency in Razor, HTML, CSS, JavaScript, jQuery, Bootstrap, and other Front End technologies Familiar with RESTful APIs, JSON, XML, and web services If you want to impact and create change positively, you'll be rewarded with an excellent salary of up to £70,000 p/a and a benefits package for your inclusive and committed approach. We'd love you to apply for this Full time hybrid Senior C# Developer job, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Do you have extensive C#, ASP.NET and MVC development experience, and are you seeking a new job in London? Our client is looking for a Senior C# Developer, and the hybrid role comes with a salary of up to £70,000 p/a and excellent benefits. As a Senior C# Developer, you will work on various web applications using the latest technologies and best practices. This is a hybrid role based in London, 2-3 times per week and 1 day per month in the Kent office. In your first few weeks in this Senior C# Developer role, you can expect to: Design and develop web applications using C#, ASP.NET MVC, Entity Framework, LINQ, and other related technologies Collaborate with other developers, testers, and stakeholders to ensure the delivery of reliable, secure, and scalable solutions Write clean, maintainable, and testable code using SOLID principles and design patterns Develop and optimise queries in SQL Server Perform code reviews, unit testing, and integration testing using tools like XUnit, MSTest and Moq To apply for this Senior C# Developer role, you will need a degree in Computer Science, Engineering, or similar and/or equivalent experience. You will also require the following: Ideally a background in Financial Services/Investments. At least five years of experience in web development working at a Senior level using C#, ASP.NET MVC, and SQL Server Proficiency in Razor, HTML, CSS, JavaScript, jQuery, Bootstrap, and other Front End technologies Familiar with RESTful APIs, JSON, XML, and web services If you want to impact and create change positively, you'll be rewarded with an excellent salary of up to £70,000 p/a and a benefits package for your inclusive and committed approach. We'd love you to apply for this Full time hybrid Senior C# Developer job, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the university's vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 17, 2024
Full time
Position: Senior Audiovisual (AV) Systems Analyst Role Overview: The Senior AV Systems Analyst is a pivotal member of the Information Technology Services team, dedicated to the seamless operation and progressive enhancement of the organisation's audiovisual infrastructure. This role is instrumental in fostering an advanced educational environment through the maintenance and innovation of AV systems utilised in various university settings, including classrooms, lecture halls, conference rooms, and communal study areas. Key Responsibilities: Technical Leadership: Serve as the lead technical authority for AV systems, guiding the resolution of complex AV-related incidents and managing service requests with efficiency and expertise. Strategic Development: Collaborate with the AV Team Leader to strategise and implement advancements in AV services, ensuring alignment with the university's vision for cutting-edge learning and meeting spaces. Stakeholder Engagement: Maintain robust communication channels with internal teams and end-users, delivering clear, timely, and precise information to facilitate optimal AV usage. System Management: Oversee the monitoring, support, and maintenance of AV systems, guaranteeing high-performance standards and minimal downtime. Project Coordination: Participate in the deployment of innovative AV technologies, such as AV over IP solutions, interactive displays, and remote management tools, contributing to the university's multimillion-pound investment in AV excellence. Essential Qualifications: A bachelor's degree in a relevant field or equivalent professional experience demonstrating comprehensive AV technical proficiency. A proven track record in AV systems analysis, with substantial hands-on experience in managing and optimising a diverse range of AV equipment. Desired Skills: In-depth knowledge of current and emerging AV technologies. Strong problem-solving abilities and a customer-focused approach. Excellent organisational skills and attention to detail. The ability to work collaboratively within cross-functional teams. What We Offer: A dynamic and supportive work environment committed to innovation and excellence. Opportunities for professional development and growth within a leading educational institution. Access to state-of-the-art facilities and resources. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company Your new business has been evolving since they started trading in Scotland in the 19th century. The movement of goods was a bit different then, but our people have always been trusted to get the job done. Today, they provide safe and efficient aviation services for every customer, every time. Your new role - Responsible for carrying out pensions and CASS audit work including - Reconciling investment units, movements and valuations to support investment statements and the pension scheme accounts. - Agreeing member movements to support documentation - Summarising benefit payments made - Summarising monthly pension payments from records and agreeing to account - Assisting with preparation of reports - Liaising with clients and related third parties on behalf of your senior staff member - Work with others to discuss issues and obtain assistance as required - Where appropriate to develop and supervise junior trainees What you'll need to succeed - GCSE's Maths and English - An Accounting qualification would be desirable. An AAT - Excellent communications skills written and verbal - Good numeracy and literary skills - Willingness to contribute as part of the team - Good time management and organisational skills What you'll get in return - Competitive salary of £30K-£40K - Chance to grow in a top 10 accounting firm - Firm benefits - + 23-day holiday + bank hols If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Your new company Your new business has been evolving since they started trading in Scotland in the 19th century. The movement of goods was a bit different then, but our people have always been trusted to get the job done. Today, they provide safe and efficient aviation services for every customer, every time. Your new role - Responsible for carrying out pensions and CASS audit work including - Reconciling investment units, movements and valuations to support investment statements and the pension scheme accounts. - Agreeing member movements to support documentation - Summarising benefit payments made - Summarising monthly pension payments from records and agreeing to account - Assisting with preparation of reports - Liaising with clients and related third parties on behalf of your senior staff member - Work with others to discuss issues and obtain assistance as required - Where appropriate to develop and supervise junior trainees What you'll need to succeed - GCSE's Maths and English - An Accounting qualification would be desirable. An AAT - Excellent communications skills written and verbal - Good numeracy and literary skills - Willingness to contribute as part of the team - Good time management and organisational skills What you'll get in return - Competitive salary of £30K-£40K - Chance to grow in a top 10 accounting firm - Firm benefits - + 23-day holiday + bank hols If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
Recruit UK are working on an excellent opportunity for a Financial Services Administrator / Audio Typist in Newcastle to join a well-established UK Financial Advice firm. This is a national financial planning and wealth management firm which operates from 20 offices across the UK employing over 250 staff, including over 80 highly qualified advisers. It provides impartial, specialist advice for individuals, corporates and trustees on pensions, retirement planning, inheritance tax planning, investments and group risk and business protection matters, often working closely with other professional advisers such as accountants and lawyers. This role has varied duties encompassing Financial Services administration and audio typing support to the business. What's in it for you: Competitive Salary: £24k - £28k, dependent on experience Office Location: Join our friendly team in the Newcastle offices Professional Growth: Opportunities for career progression and study support Holidays: 25 days holiday, plus Bank Holidays, increasing with service Additional Benefits: Life Assurance, Pension, and Holiday Purchase Scheme Key Responsibilities: Provide administrative support throughout the financial planning client admin journey. Audio typing to a high degree of speed and accuracy Manage client data correctly on internal CRMs Handling client queries Reception cover Back office support Skills and Experience Required: Experience in supporting Financial Advisers highly desirable Confident Audio typist Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks efficiently Proficient in IT and Microsoft Office software packages, including Teams, Outlook, Word, Excel,PowerPoint A proactive approach to problem-solving and excellent attention to detail As specialists in financial services recruitment, we bring unique expertise, insight and connections, whether you are looking for a new job or are trying to fill a role. We have a reach of more than 100,000 financial services connections. Right now, Recruit UK are pleased to be working with a well established UK Financial Advice firm in Newcastle on an Administrator role. Our commitment to you Start every journey with a conversation to find out about you in depth. Provide honest feedback on where you fit in the jobs market. Use our network across the financial world to match you to your perfect position. Or if we think you already have it, we'll tell you. Take a holistic mindfulness approach - career happiness is rarely just about the money. Cover the whole of the UK with a local touch through our regional teams. Never pester you. Job Title: Financial Services Administrator Industry: Financial Services Location: Newcastle Salary: £24,000 - £28,000 Job Ref: 9054
May 17, 2024
Full time
Recruit UK are working on an excellent opportunity for a Financial Services Administrator / Audio Typist in Newcastle to join a well-established UK Financial Advice firm. This is a national financial planning and wealth management firm which operates from 20 offices across the UK employing over 250 staff, including over 80 highly qualified advisers. It provides impartial, specialist advice for individuals, corporates and trustees on pensions, retirement planning, inheritance tax planning, investments and group risk and business protection matters, often working closely with other professional advisers such as accountants and lawyers. This role has varied duties encompassing Financial Services administration and audio typing support to the business. What's in it for you: Competitive Salary: £24k - £28k, dependent on experience Office Location: Join our friendly team in the Newcastle offices Professional Growth: Opportunities for career progression and study support Holidays: 25 days holiday, plus Bank Holidays, increasing with service Additional Benefits: Life Assurance, Pension, and Holiday Purchase Scheme Key Responsibilities: Provide administrative support throughout the financial planning client admin journey. Audio typing to a high degree of speed and accuracy Manage client data correctly on internal CRMs Handling client queries Reception cover Back office support Skills and Experience Required: Experience in supporting Financial Advisers highly desirable Confident Audio typist Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple tasks efficiently Proficient in IT and Microsoft Office software packages, including Teams, Outlook, Word, Excel,PowerPoint A proactive approach to problem-solving and excellent attention to detail As specialists in financial services recruitment, we bring unique expertise, insight and connections, whether you are looking for a new job or are trying to fill a role. We have a reach of more than 100,000 financial services connections. Right now, Recruit UK are pleased to be working with a well established UK Financial Advice firm in Newcastle on an Administrator role. Our commitment to you Start every journey with a conversation to find out about you in depth. Provide honest feedback on where you fit in the jobs market. Use our network across the financial world to match you to your perfect position. Or if we think you already have it, we'll tell you. Take a holistic mindfulness approach - career happiness is rarely just about the money. Cover the whole of the UK with a local touch through our regional teams. Never pester you. Job Title: Financial Services Administrator Industry: Financial Services Location: Newcastle Salary: £24,000 - £28,000 Job Ref: 9054
This role will involve working with teams and projects that are run from the London office, however we encourage candidates to apply from different locations if they are willing to travel to London. In either instance there is an expectation for occasional site work and office work in other Ramboll UK offices. Are you ready to take the next step in your ecology career and lead a team? Are you looking for a role where you can work with high-calibre specialists across disciplines to make a real difference? Do you want to work at a company that truly puts sustainability first? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Ecosystems Solutions department as our new Managing Consultant/Associate in Ecology and work with us to close the gap to a sustainable future. Your new role As our new Managing Consultant/Associate in Ecology, you will be managing a team of ecologists as well as managing and assisting with a range of projects spanning several sectors. Project work will be varied, covering a broad range of ecology services including EIA and HRA and public, commercial, residential, transport and energy projects. The role will also involve reporting, ecological mitigation design and liaising with relevant stakeholders. This is a great opportunity to join a dynamic and expanding team delivering on key projects and to further develop a variety of skills within the environmental consultancy sector. Your key responsibilities will be: Main point of contact for Ramboll project managers and other Ramboll disciplines in the office; main point of contact with clients, partner organisations and sub-consultants Managing projects including ecology input to large scale projects Delivering technical work on complex projects on time and managing them to budget Business development, fee proposal preparation and client relationship management Effective resource planning, management and mentoring of an ecology team in a multi-disciplinary consultancy environment Supervision and management of sub-consultants. Managing and planning ecological surveys and producing and reviewing high quality reports including habitat and species surveys (e.g. Preliminary Ecological Appraisal, Ecological Impact Assessment, ES Chapters) Liaising with ecological regulators and planning authorities Your new team You will be part of a specialist team including ecologists, nature based solutions specialists and ecotoxicologists delivering work in support of sustainable development, including biodiversity net gain, natural capital accounting and ecosystem services. We are a growing, ambitious and diverse team with a unique integrated approach; the team is dynamic and friendly, delivering work for a range of clients. Our team is small enough that you will get to know everyone and feel you have a significant role to play, big enough that there are people to bounce ideas off and with a range of different specialists and we are doing some interesting work on nature positive/corporate BNG work/renewables. There is an interesting variety of work and opportunity to collaborate with colleagues in a variety of other environmental disciplines. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Member of Chartered Institute of Ecology and Environmental Management (CEnv or CEcol desirable) Protected species licence(s) (bats would be advantageous), in particular experience of named ecologist on European Protected Species Mitigation Licence(s), Low Impact Class Licences or badger development licences. Appropriate BSc or equivalent qualification (MSc in a relevant environmental discipline is desirable but not essential) Capable of producing clear and concise deliverables to a high technical standard Highly organised and able to work efficiently and effectively to deadlines Good knowledge of relevant environmental/ecology legislation An understanding of the UK planning system in relation to development and the integration of ecology Proficient user of MS Office software Full clean UK driving licence What we can offer you : Flexible work environment 27 days annual leave plus bank holidays Matched pension contributions Private medical cover and life assurance Investment in your development Leaders you can count on, guided by our Leadership Principles The long-term thinking of a foundation-owned company Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates of all backgrounds and characteristics, in addition to the Protected Characteristics as set out in the Equality Act, (2010). As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when, and how much you work. When you join Ramboll, you'll have the ability to work your hours flexibly through our positive and inclusive approach to work. All your information will be kept confidential according to EEO guidelines. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
May 17, 2024
Full time
This role will involve working with teams and projects that are run from the London office, however we encourage candidates to apply from different locations if they are willing to travel to London. In either instance there is an expectation for occasional site work and office work in other Ramboll UK offices. Are you ready to take the next step in your ecology career and lead a team? Are you looking for a role where you can work with high-calibre specialists across disciplines to make a real difference? Do you want to work at a company that truly puts sustainability first? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Ecosystems Solutions department as our new Managing Consultant/Associate in Ecology and work with us to close the gap to a sustainable future. Your new role As our new Managing Consultant/Associate in Ecology, you will be managing a team of ecologists as well as managing and assisting with a range of projects spanning several sectors. Project work will be varied, covering a broad range of ecology services including EIA and HRA and public, commercial, residential, transport and energy projects. The role will also involve reporting, ecological mitigation design and liaising with relevant stakeholders. This is a great opportunity to join a dynamic and expanding team delivering on key projects and to further develop a variety of skills within the environmental consultancy sector. Your key responsibilities will be: Main point of contact for Ramboll project managers and other Ramboll disciplines in the office; main point of contact with clients, partner organisations and sub-consultants Managing projects including ecology input to large scale projects Delivering technical work on complex projects on time and managing them to budget Business development, fee proposal preparation and client relationship management Effective resource planning, management and mentoring of an ecology team in a multi-disciplinary consultancy environment Supervision and management of sub-consultants. Managing and planning ecological surveys and producing and reviewing high quality reports including habitat and species surveys (e.g. Preliminary Ecological Appraisal, Ecological Impact Assessment, ES Chapters) Liaising with ecological regulators and planning authorities Your new team You will be part of a specialist team including ecologists, nature based solutions specialists and ecotoxicologists delivering work in support of sustainable development, including biodiversity net gain, natural capital accounting and ecosystem services. We are a growing, ambitious and diverse team with a unique integrated approach; the team is dynamic and friendly, delivering work for a range of clients. Our team is small enough that you will get to know everyone and feel you have a significant role to play, big enough that there are people to bounce ideas off and with a range of different specialists and we are doing some interesting work on nature positive/corporate BNG work/renewables. There is an interesting variety of work and opportunity to collaborate with colleagues in a variety of other environmental disciplines. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Member of Chartered Institute of Ecology and Environmental Management (CEnv or CEcol desirable) Protected species licence(s) (bats would be advantageous), in particular experience of named ecologist on European Protected Species Mitigation Licence(s), Low Impact Class Licences or badger development licences. Appropriate BSc or equivalent qualification (MSc in a relevant environmental discipline is desirable but not essential) Capable of producing clear and concise deliverables to a high technical standard Highly organised and able to work efficiently and effectively to deadlines Good knowledge of relevant environmental/ecology legislation An understanding of the UK planning system in relation to development and the integration of ecology Proficient user of MS Office software Full clean UK driving licence What we can offer you : Flexible work environment 27 days annual leave plus bank holidays Matched pension contributions Private medical cover and life assurance Investment in your development Leaders you can count on, guided by our Leadership Principles The long-term thinking of a foundation-owned company Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates of all backgrounds and characteristics, in addition to the Protected Characteristics as set out in the Equality Act, (2010). As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when, and how much you work. When you join Ramboll, you'll have the ability to work your hours flexibly through our positive and inclusive approach to work. All your information will be kept confidential according to EEO guidelines. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Frontof House Coordinator to join our vibrant and dynamic team at one ofRapport's prestigious client site. The client's portfolio covers arange of offices and retail estate in the heart of the City ofLondon. The site is the largest pedestrianised neighbourhoodin Central London: a diverse community connecting innovation andfinance, and a public arena for new food, retail andculture. Rapport team covers 12 buildings inthis prestigious site, companies in our buildings ranging fromInvestment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between7.30am-5pm on a rotation basis In this role, youmain responsibilities will include: Maintain a strong awareness of business activity andcommunicate all updates to the team members Plan and organise the work so that it is efficient andeffective and allows service to be delivered promptly andreliably Deal with any complaints or concernsand liaise with relevant departments in a timely, efficient manner,escalating to Management accordingly and ensuring it has beendocumented appropriately Support theContract Manager and Assistant Contract Manager in the developmentof the team Organise and execute job chats andperformance reviews and highlight any further training needs ofteam members to the Line Manager Support thetraining of new receptionists Communicateeffectively with peers and management, displaying accuracy andattention to detail both in verbal and writtencommunication Liaise with all departments toensure a smooth and professional service is offered to theclient Ensure any procedural changes arecommunicated and understood by the team Share our Rapportvalues: Create Rapport, Be Brilliant,Innovative Spirit, Walk Tall and StrongerTogether Bepassionate about delivering high standard service and goingthe extra mile Have excellent communicationskills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, withgreat attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonalskills Have an outgoing personality and beable to easily build rapport with key stakeholders We are looking for someone with experience inmanaging a team, ideally in a customer facingenvironment. Some of our benefitsinclude: Exclusivetravel discounts with TUI, Expedia, and manymore Save money on your groceries withdiscounts on Tesco, Sainsbury's, Morrisons and other majorbrands A wide range of offers dedicated toimproving your personal finances for a more secure future,including life assurance cover Regular emailsfilled with the best discounts and savings available Receive cash rewards every time you spend and use them ona wide range of brands Financial rewards - forrecommending your friends and family and/or even when you bring newbusiness to us (legitimate qualified sales leads) Contributory pension scheme Accessto wellness programs to promote the mental health and well-being ofour Ambassadors Employee Assistance Program toguide and support our team members Quickaccess for you and your immediate family to a Digital GP, and widerhealthcare benefits Learning & developmentopportunities to support your personal and professional developmentand growth WOW Awards to celebrate ourbrilliant Ambassadors nominated for their exceptional service byour guests and clients One Paid Day forCharity Work WhyRapport? Our people come first,and we are committed to developing you and offering a number offantastic professional and personal development opportunities. Wehave a suite of over 50 training workshops and a number ofLeadership programmes to support you with your development andcareer progression within Rapport. We arecommitted to equality of opportunity and inclusion within theworkplace, and we celebrate everyone's differences and diversebackgrounds. We have created a number of Employee Networks as partof our "Be Yourself at Rapport" programme, to create a safe spacefor our Ambassadors to connect and collaborate, ensuring wechampion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is veryimportant to us, and we continue to have a real focus on providingthe varied support and initiatives for our teams to get involvedin. Rapport is also a Disability ConfidentEmployer, and we have a number of partnerships with externalorganisations providing job opportunities within the company forpeople with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company thatprovides corporate organisations with a range of fully managedfront and back of house guest services. Our tailored services areprovided to clients in all major cities in the UK and Ireland andin key locations in the US and Hong Kong. We arevery proud to count some of the UK's most forward-thinking,blue-chip companies as our clients, from small boutique firms tolarge multi-site international corporations, all with a common goalto provide excellent Customer Service. Our mostprestigious awards include: In the2021 'Best Companies to work for' awards, Rapport was recognised asbeing the Best Company to Work for in the U.K. Business ServicesSector, Rapport was recognised as the second Best (Large) Companyto Work for in the UK and third Best Company to Work for in London(all categories and company sizes). We wereawarded three stars from 'Best Companies', their ultimate accolade,in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in2021 winner. Excellence in Diversity& Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK &Ireland, a FTSE 100 company. Please visit ourwebsite for further information andbefore applying to learn more about Rapport and ourclients. We willcontact applicants within 5-7 workings days. Rapport jobadverts always gain a high response rate, but we do review allapplications. Please check your inbox and yourjunk/spam folder for our response to your application. Due tohigh application volumes, we recommend that you do not apply formore than one role at any time. Please ensure you apply for therole that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 17, 2024
Full time
We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client site. The client's portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail and culture. Rapport team covers 12 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies. This role is 40 hrs per week, Monday to Friday, between 7.30am-5pm on a rotation basis In this role, you main responsibilities will include: Maintain a strong awareness of business activity and communicate all updates to the team members Plan and organise the work so that it is efficient and effective and allows service to be delivered promptly and reliably Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to Management accordingly and ensuring it has been documented appropriately Support the Contract Manager and Assistant Contract Manager in the development of the team Organise and execute job chats and performance reviews and highlight any further training needs of team members to the Line Manager Support the training of new receptionists Communicate effectively with peers and management, displaying accuracy and attention to detail both in verbal and written communication Liaise with all departments to ensure a smooth and professional service is offered to the client Ensure any procedural changes are communicated and understood by the team Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be passionate about delivering high standard service and going the extra mile Have excellent communication skills and the ability to work as part of the team Be proactive and initiative, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Have an outgoing personality and be able to easily build rapport with key stakeholders We are looking for someone with experience in managing a team, ideally in a customer facing environment. Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Head of Strategic Transport Salary: Day rate £339.99 PAYE / to £550 LTD UMB (DOE) Location: Southeast London Job Type: Contract (Temporary) Hours: Full-time, 35 hours per week An exciting opportunity has arisen for an experienced Head of Strategic Transport and Highways to join a Southeast London local authority. The role is a temporary contract with the possibility of extension, starting as soon as possible. The successful candidate will provide corporate advice on strategic transport-related matters and manage the highway network in line with the Council's strategic objectives. Day to Day of the role: Provide corporate advice on strategic transport-related matters and represent the Council on cross-borough and London-wide transport groups and initiatives. Manage the highway network by developing policies and standards that support the delivery of the Council's strategic objectives. Brief and engage consultants, contractors, specialists, and suppliers for effective service delivery. Take responsibility for the management, direction, and control of staff, consultants, and service providers. Develop and implement the Council's Highway Asset Management Plan and investment programmes. Perform the statutory role of Traffic Manager and manage the Council's network management duties under the Traffic Management Act 2004. Represent the Council at a senior level both internally and with external agencies. Provide senior managerial leadership to lead and manage business planning and performance monitoring. Advise and work with senior colleagues and partners within other public sector organisations on strategic transport policies and plans. Ensure all Highways assets are properly maintained and meet regulations and targets. Deliver effective monitoring of service providers to ensure contracts and services are delivered on time and within budget. Embed a risk management culture across the service and ensure a responsive out-of-hours service for highway emergencies. Required Skills & Qualifications: Clear experience in a similar role within the public sector. Demonstrable experience in transformation, change, structure, and performance management. Strong understanding of finance and budget management. Ability to provide clear direction, be accountable, and work effectively under pressure. Excellent leadership skills with the ability to manage both direct and indirect teams. Knowledge of relevant legislation, including the Traffic Management Act 2004. Strong communication and stakeholder engagement skills. Benefits: Competitive salary reflecting the strategic importance of the role. Flexible working arrangements. Opportunity to work on significant projects with a direct impact on the community. Access to professional development and training opportunities. To apply for this Head of Strategic Transport position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Immediate availability is required for this position.
May 17, 2024
Full time
Head of Strategic Transport Salary: Day rate £339.99 PAYE / to £550 LTD UMB (DOE) Location: Southeast London Job Type: Contract (Temporary) Hours: Full-time, 35 hours per week An exciting opportunity has arisen for an experienced Head of Strategic Transport and Highways to join a Southeast London local authority. The role is a temporary contract with the possibility of extension, starting as soon as possible. The successful candidate will provide corporate advice on strategic transport-related matters and manage the highway network in line with the Council's strategic objectives. Day to Day of the role: Provide corporate advice on strategic transport-related matters and represent the Council on cross-borough and London-wide transport groups and initiatives. Manage the highway network by developing policies and standards that support the delivery of the Council's strategic objectives. Brief and engage consultants, contractors, specialists, and suppliers for effective service delivery. Take responsibility for the management, direction, and control of staff, consultants, and service providers. Develop and implement the Council's Highway Asset Management Plan and investment programmes. Perform the statutory role of Traffic Manager and manage the Council's network management duties under the Traffic Management Act 2004. Represent the Council at a senior level both internally and with external agencies. Provide senior managerial leadership to lead and manage business planning and performance monitoring. Advise and work with senior colleagues and partners within other public sector organisations on strategic transport policies and plans. Ensure all Highways assets are properly maintained and meet regulations and targets. Deliver effective monitoring of service providers to ensure contracts and services are delivered on time and within budget. Embed a risk management culture across the service and ensure a responsive out-of-hours service for highway emergencies. Required Skills & Qualifications: Clear experience in a similar role within the public sector. Demonstrable experience in transformation, change, structure, and performance management. Strong understanding of finance and budget management. Ability to provide clear direction, be accountable, and work effectively under pressure. Excellent leadership skills with the ability to manage both direct and indirect teams. Knowledge of relevant legislation, including the Traffic Management Act 2004. Strong communication and stakeholder engagement skills. Benefits: Competitive salary reflecting the strategic importance of the role. Flexible working arrangements. Opportunity to work on significant projects with a direct impact on the community. Access to professional development and training opportunities. To apply for this Head of Strategic Transport position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Immediate availability is required for this position.
Head of PBWM Investment Services Proposition & Product Distribution London What will you be doing The Head of PBWM Investment Services Proposition Design & Product Distribution will lead on the design and implementation of strategic and tactical product initiatives to support the Investment Teams objectives. They will ensure the best in class products are delivered to the right client segments and target markets globally. The role holder will also own the Overarching Advisory Service and enable the wallet growth in Advisory assets, strategically, through the design of a compelling, client centric Advisory service, enabled by Advisory Portfolio Management capability, fully embedded in the Investment Advisory client service journey. • Own and manage PBWM Investment Services Proposition Strategy, working hand in hand with PBWM Investments team and Product Heads, aiming to deliver a consistent, compelling and cost-effective service offering across PMWM's newly created client continuum (Digital Investing, Wealth Management, Private Bank). Proposition includes the definition of access level to services and coverage model, pricing strategy, overall articulation of product marketing narrative. • Among some of the current priorities are: ïƒ The simplification and enhancement of our Wealth Investment Proposition, working closely with Wealth Proposition team and Front Office teams. ïƒ The design and deployment of enhanced fee-based Advisory Services, working closely with Distribution teams and front office team. This includes: ïƒ Definition of Service Proposition and Service features, derived from clients' needs across markets ïƒ Definition of target state end to end client advisory journeys and end to end investment processes underpinning defined advisory service proposition ïƒ Management of on-going tactical enhancement to existing offering as future state model is being shaped and deployed ïƒ Ownership of Business requirements underpinning Advisory Service Proposition, and their translation in data and tech requirements ïƒ Business ownership of design and implementation of Strategic Advisory Platform • Oversee the transition phase and migration strategy of clients from existing investment service proposition to newly defined investment service proposition across newly created client continuum, working with Front Office team and Investment Specialists. • Drive the definition of overall business capabilities and target operating model, underpinning Target State Investment Service Proposition & Platform, working hand in hand with Investments COO team as part of defining PBWM Investment Target State Business and Tech Architecture. • Own and manage content of product marketing narrative, product sales narrative and product training narrative underpinning PBWM Investment Services proposition, working closely with Sales Management team, Training & Competency team and Marketing team. • Own the Product distribution framework of PBWM, ensuring that we are selling the right products to the right clients across segments and markets and maximising success of product sales strategy by providing Front Office teams and Investment teams with quality product sales narrative and seamless sales processes. What we're looking for • Formal education to degree level or significant experience of working in the Financial Services industry • Strong written and verbal communication skills are essential - communication with impact and conviction is critical for a role of this scope and breadth Where will you be working In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
May 17, 2024
Full time
Head of PBWM Investment Services Proposition & Product Distribution London What will you be doing The Head of PBWM Investment Services Proposition Design & Product Distribution will lead on the design and implementation of strategic and tactical product initiatives to support the Investment Teams objectives. They will ensure the best in class products are delivered to the right client segments and target markets globally. The role holder will also own the Overarching Advisory Service and enable the wallet growth in Advisory assets, strategically, through the design of a compelling, client centric Advisory service, enabled by Advisory Portfolio Management capability, fully embedded in the Investment Advisory client service journey. • Own and manage PBWM Investment Services Proposition Strategy, working hand in hand with PBWM Investments team and Product Heads, aiming to deliver a consistent, compelling and cost-effective service offering across PMWM's newly created client continuum (Digital Investing, Wealth Management, Private Bank). Proposition includes the definition of access level to services and coverage model, pricing strategy, overall articulation of product marketing narrative. • Among some of the current priorities are: ïƒ The simplification and enhancement of our Wealth Investment Proposition, working closely with Wealth Proposition team and Front Office teams. ïƒ The design and deployment of enhanced fee-based Advisory Services, working closely with Distribution teams and front office team. This includes: ïƒ Definition of Service Proposition and Service features, derived from clients' needs across markets ïƒ Definition of target state end to end client advisory journeys and end to end investment processes underpinning defined advisory service proposition ïƒ Management of on-going tactical enhancement to existing offering as future state model is being shaped and deployed ïƒ Ownership of Business requirements underpinning Advisory Service Proposition, and their translation in data and tech requirements ïƒ Business ownership of design and implementation of Strategic Advisory Platform • Oversee the transition phase and migration strategy of clients from existing investment service proposition to newly defined investment service proposition across newly created client continuum, working with Front Office team and Investment Specialists. • Drive the definition of overall business capabilities and target operating model, underpinning Target State Investment Service Proposition & Platform, working hand in hand with Investments COO team as part of defining PBWM Investment Target State Business and Tech Architecture. • Own and manage content of product marketing narrative, product sales narrative and product training narrative underpinning PBWM Investment Services proposition, working closely with Sales Management team, Training & Competency team and Marketing team. • Own the Product distribution framework of PBWM, ensuring that we are selling the right products to the right clients across segments and markets and maximising success of product sales strategy by providing Front Office teams and Investment teams with quality product sales narrative and seamless sales processes. What we're looking for • Formal education to degree level or significant experience of working in the Financial Services industry • Strong written and verbal communication skills are essential - communication with impact and conviction is critical for a role of this scope and breadth Where will you be working In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.