Job Title: Programme Manager (Assets) Contract Type: Permanent Salary: £56,377.69 (£59,262.42 is achieved after 12 months successful performance in the role) Working Hours: 35 Hours Per Week Working Pattern: Monday to Friday Location: Liverpool, Speke - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Programme Manager You will be responsible for the strategic approach to programme and contract management across Asset Management, identifying, planning and delivering the contractual requirements for the programme of works for the Group's residential property portfolio, leading the Contract Managers/Project Managers and their teams to develop and implement a robust contract management service in order to deliver the Asset Management Strategy and the Group's overall strategic objectives. About you We are looking for someone with: Experience of successfully identifying the contractual services required for a programme of works for a large and diverse portfolio of mixed tenure properties. Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties. In-depth knowledge of contract formation and contract types. Comprehensive knowledge of general operating procedures within an Asset Management function. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 18, 2024
Full time
Job Title: Programme Manager (Assets) Contract Type: Permanent Salary: £56,377.69 (£59,262.42 is achieved after 12 months successful performance in the role) Working Hours: 35 Hours Per Week Working Pattern: Monday to Friday Location: Liverpool, Speke - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Programme Manager You will be responsible for the strategic approach to programme and contract management across Asset Management, identifying, planning and delivering the contractual requirements for the programme of works for the Group's residential property portfolio, leading the Contract Managers/Project Managers and their teams to develop and implement a robust contract management service in order to deliver the Asset Management Strategy and the Group's overall strategic objectives. About you We are looking for someone with: Experience of successfully identifying the contractual services required for a programme of works for a large and diverse portfolio of mixed tenure properties. Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties. In-depth knowledge of contract formation and contract types. Comprehensive knowledge of general operating procedures within an Asset Management function. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Swift Placements are seeking a detail-oriented and experienced Supported Housing Manager who has strong office skills and a good understanding of the Social Housing Sector. Duties would be, but not limited to: - Ensure that each home's management comprehends and supports the needs and preferences of the individuals they serve by conducting regular assessments and collaborating with experts to develop care plans. Provide exemplary housing and support services to Cedar tenants, maintaining properties in optimal condition. Proactively engage with tenants and support groups to address any housing-related issues and ensure tenant retention. Foster community relationships and partnerships to support both tenants and the local community. Efficiently manage housing schemes to deliver high-quality care and support services. Collaborate with internal departments and external stakeholders to assist tenants in maintaining their leases. Foster teamwork to deliver exceptional customer service. Uphold the agency's mission and values. Remain informed and compliant with relevant care and housing regulations. Supervise support services across various domains. Coordinate welfare visits as necessary for supported living arrangements. Provide training and oversight for support workers, ensuring adherence to care and welfare standards. Verify the accuracy of support plans through diligent review of reports and trackers. Maintain comprehensive records of welfare services provided across all supported housing schemes. Skills and Experience: - Housing Management experience Working with vulnerable people Previous administrative experience Professional qualification in Housing or Property Services Knowledge of Housing Legislation P.C. Literate UK Driving Licence with access to own transport As well as a competitive salary of 25,000 - 30,000, there is also: - 20 days holidays + 8 Bank Holidays Flexible working hours Immediate start available We are seeking dedicated and reliable individuals who want to hit the ground running. If you're an effective communicator, meticulous, organised, and have the ability to prioritise your workload effectively, we want to hear from you
May 18, 2024
Full time
Swift Placements are seeking a detail-oriented and experienced Supported Housing Manager who has strong office skills and a good understanding of the Social Housing Sector. Duties would be, but not limited to: - Ensure that each home's management comprehends and supports the needs and preferences of the individuals they serve by conducting regular assessments and collaborating with experts to develop care plans. Provide exemplary housing and support services to Cedar tenants, maintaining properties in optimal condition. Proactively engage with tenants and support groups to address any housing-related issues and ensure tenant retention. Foster community relationships and partnerships to support both tenants and the local community. Efficiently manage housing schemes to deliver high-quality care and support services. Collaborate with internal departments and external stakeholders to assist tenants in maintaining their leases. Foster teamwork to deliver exceptional customer service. Uphold the agency's mission and values. Remain informed and compliant with relevant care and housing regulations. Supervise support services across various domains. Coordinate welfare visits as necessary for supported living arrangements. Provide training and oversight for support workers, ensuring adherence to care and welfare standards. Verify the accuracy of support plans through diligent review of reports and trackers. Maintain comprehensive records of welfare services provided across all supported housing schemes. Skills and Experience: - Housing Management experience Working with vulnerable people Previous administrative experience Professional qualification in Housing or Property Services Knowledge of Housing Legislation P.C. Literate UK Driving Licence with access to own transport As well as a competitive salary of 25,000 - 30,000, there is also: - 20 days holidays + 8 Bank Holidays Flexible working hours Immediate start available We are seeking dedicated and reliable individuals who want to hit the ground running. If you're an effective communicator, meticulous, organised, and have the ability to prioritise your workload effectively, we want to hear from you
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We re now seeking a Compliance Coordinator someone to take accountability for organizing the delivery of GCH s Gas and Heating compliance checks, annual servicing, routine & emergency repairs and installations, in accordance with Gas Safety (Installations and Use) Regulations 1998 and other heating regulations. On behalf of the Property directorate, you ll be the central point and lead for access issues and in support of all areas of compliance to ensure we meet our Landlord Health and Safety responsibilities. You will be responsible for the day-to-day organisation of the annual gas servicing diary, service records and administration for a team of directly employed Engineers and external contractors and enable the delivery of a robust maintenance, servicing, and installation service to GCH s property portfolio. You will collate, store and record LGSR s and other heating reports from the internal team, external contractors, and auditing contractors, and work closely with the Compliance Manager and Gas Supervisor to ensure that all legal obligations in respect of Gas Safety are met. This is a hybrid role working 2 days per week in our office in Gloucester and 3 days per week at home. We d like you to Have experience of monitoring performance and productivity of teams and individuals. Have experience of delivering excellent customer service, identifying and solving problems. Have experience of engaging with vulnerable people. Have knowledge of gas and heating regulations and working practices. Have knowledge and experience of compliance around the big six elements (Gas, Electrical, Fire, Lifts, Asbestos and Legionella). Be competent with IT systems to gather, store and process information. Be experienced working with field based Engineers and contractors. Closing Date: 14th June 2024 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we d be delighted to hear from you!
May 18, 2024
Full time
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We re now seeking a Compliance Coordinator someone to take accountability for organizing the delivery of GCH s Gas and Heating compliance checks, annual servicing, routine & emergency repairs and installations, in accordance with Gas Safety (Installations and Use) Regulations 1998 and other heating regulations. On behalf of the Property directorate, you ll be the central point and lead for access issues and in support of all areas of compliance to ensure we meet our Landlord Health and Safety responsibilities. You will be responsible for the day-to-day organisation of the annual gas servicing diary, service records and administration for a team of directly employed Engineers and external contractors and enable the delivery of a robust maintenance, servicing, and installation service to GCH s property portfolio. You will collate, store and record LGSR s and other heating reports from the internal team, external contractors, and auditing contractors, and work closely with the Compliance Manager and Gas Supervisor to ensure that all legal obligations in respect of Gas Safety are met. This is a hybrid role working 2 days per week in our office in Gloucester and 3 days per week at home. We d like you to Have experience of monitoring performance and productivity of teams and individuals. Have experience of delivering excellent customer service, identifying and solving problems. Have experience of engaging with vulnerable people. Have knowledge of gas and heating regulations and working practices. Have knowledge and experience of compliance around the big six elements (Gas, Electrical, Fire, Lifts, Asbestos and Legionella). Be competent with IT systems to gather, store and process information. Be experienced working with field based Engineers and contractors. Closing Date: 14th June 2024 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we d be delighted to hear from you!
Reporting to: National Sales Manager Location: Remote - Midlands Package: Depending on experience, bonuses, fully expensed company car, laptop, tablet & phone, 25 days annual holiday and bank holidays, Company Pension Scheme, Life Assurance 4 x basic salary, Employee referral fee up to £500, Quarterly Volution Values Awards - £100. Airtech Solutions, part of Volution Group plc, are a complete all in one service, offering a specialist solution for condensation, mould and radon in the social housing sector. At Airtech, we understand that every property is different and living conditions are different, which is why we offer bespoke solutions. We have a team of professional, fully qualified surveyors and engineers based throughout the UK who are passionate about delivering good service and ensuring safe homes. Job profile: The Regional Sales Manager (Midlands) , will be responsible for creating leads and opportunities that will generate sales in their given post coded area (includes LE, PE, LN, NG, DE, ST, TF, DY, B, CV, NN, MK, LU) on both supply and fit, and supply only. The successful candidate must be located within the region. The main customer base is Housing Providers and Local Councils . In addition to this we work with letting agencies and other ventilation installers on a supply basis only. Over the winter months you will be expected to carryout ventilation surveys , working with the surveyor in your area to ensure the correct products and services are quoted (training will be provided). As a Regional Sales Manager, your responsibilities will include: Presenting the company's products and services in a professional structured manner in order to maximize sales within new and existing accounts To communicate with customers and departments within the Airtech brand in a clear and timely manner. To carry out property surveys so that accurate quotations can be submitted to customers within target time periods. To follow up all outstanding quotations and providing feedback on won or lost opportunities. Provide a weekly update using company reporting systems on all meetings, presentations, and opportunities, including details of outcomes of meetings and presentations, project probabilities won / lost etc Fully understand the customer base on the sales territory within the Social Housing sector, specifically: Local Government, Housing Associations and RMI Contractors/ Installers and other Influencers To be successful in this role you will need: To be an experienced sales professional with an interest in the Ventilation industry, or seeking your first sales role and are results orientated and resilient. Based within region. Grasps technical issues and can deliver solutions to suit the customers' needs. Deliver key objectives (territory management) and exceed targets. Has a flexible approach, remains resilient whilst working with conflicting demands. Strong communication skills; ability to build rapport and key relationships easily. Driver's License What we can offer you: Salary: £28,000 - £35,000 depending on experience Quarterly bonus based on targets - up to £21k Fully expensed company car Mobile phone and laptop Annual leave - 25 days and bank holidays Pension - auto-enrolment into Company Scheme Discounts with Major Retailers and High Street Retailers Employee Assistance Programme - Health Assured Ongoing training & development Team and company social events Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc
May 18, 2024
Full time
Reporting to: National Sales Manager Location: Remote - Midlands Package: Depending on experience, bonuses, fully expensed company car, laptop, tablet & phone, 25 days annual holiday and bank holidays, Company Pension Scheme, Life Assurance 4 x basic salary, Employee referral fee up to £500, Quarterly Volution Values Awards - £100. Airtech Solutions, part of Volution Group plc, are a complete all in one service, offering a specialist solution for condensation, mould and radon in the social housing sector. At Airtech, we understand that every property is different and living conditions are different, which is why we offer bespoke solutions. We have a team of professional, fully qualified surveyors and engineers based throughout the UK who are passionate about delivering good service and ensuring safe homes. Job profile: The Regional Sales Manager (Midlands) , will be responsible for creating leads and opportunities that will generate sales in their given post coded area (includes LE, PE, LN, NG, DE, ST, TF, DY, B, CV, NN, MK, LU) on both supply and fit, and supply only. The successful candidate must be located within the region. The main customer base is Housing Providers and Local Councils . In addition to this we work with letting agencies and other ventilation installers on a supply basis only. Over the winter months you will be expected to carryout ventilation surveys , working with the surveyor in your area to ensure the correct products and services are quoted (training will be provided). As a Regional Sales Manager, your responsibilities will include: Presenting the company's products and services in a professional structured manner in order to maximize sales within new and existing accounts To communicate with customers and departments within the Airtech brand in a clear and timely manner. To carry out property surveys so that accurate quotations can be submitted to customers within target time periods. To follow up all outstanding quotations and providing feedback on won or lost opportunities. Provide a weekly update using company reporting systems on all meetings, presentations, and opportunities, including details of outcomes of meetings and presentations, project probabilities won / lost etc Fully understand the customer base on the sales territory within the Social Housing sector, specifically: Local Government, Housing Associations and RMI Contractors/ Installers and other Influencers To be successful in this role you will need: To be an experienced sales professional with an interest in the Ventilation industry, or seeking your first sales role and are results orientated and resilient. Based within region. Grasps technical issues and can deliver solutions to suit the customers' needs. Deliver key objectives (territory management) and exceed targets. Has a flexible approach, remains resilient whilst working with conflicting demands. Strong communication skills; ability to build rapport and key relationships easily. Driver's License What we can offer you: Salary: £28,000 - £35,000 depending on experience Quarterly bonus based on targets - up to £21k Fully expensed company car Mobile phone and laptop Annual leave - 25 days and bank holidays Pension - auto-enrolment into Company Scheme Discounts with Major Retailers and High Street Retailers Employee Assistance Programme - Health Assured Ongoing training & development Team and company social events Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc
Are you an experienced Lettings Manager with an eye on the future? Why not ditch the conventional humdrum of property management and join the world's first AI platform for residential property management? We are a startup property management software platform designed to simplify and streamline the rental property management process for landlords, property managers, and letting agents. Our innovative tools and services empower property professionals to efficiently manage their rental portfolios while providing a seamless experience for both landlords and tenants. About the Role You will play a pivotal role in helping landlords to onboard to the platform, managing customers' needs, and using data from the platform to help user growth. Your previous experience as a manager in a residential Lettings office will be perfect for this prop tech role. About You: Proven experience in property management, letting, or real estate industry, with a strong understanding of rental property operations. Excellent communication skills, both written and verbal, with the ability to interact professionally with tenants, property owners, and vendors. Proficiency in property management software and Microsoft Office suite (e.g., Excel, Word, Outlook Knowledge of local housing laws, fair housing standards, and regulatory requirements governing rental properties Customer-focused mindset with a commitment to delivering exceptional service to landlords and tenants. Knowledge of relationships with letting agency partners such as Rightmove, Zoopla, Referencing Providers, Maintenance Providers Responsibilities: Property Listings Management: Be a subject matter expert on following and assist landlords and tenants with enquiries Create and manage property listings on various rental platforms using the company's app Ensure accurate and engaging property descriptions, high-quality photos, and competitive rental pricing to attract prospective Undertake other duties and projects as assigned How to Apply If this role is of interest and you would like to learn more, please attach your CV to the link provided and we will be in direct contact.
May 17, 2024
Full time
Are you an experienced Lettings Manager with an eye on the future? Why not ditch the conventional humdrum of property management and join the world's first AI platform for residential property management? We are a startup property management software platform designed to simplify and streamline the rental property management process for landlords, property managers, and letting agents. Our innovative tools and services empower property professionals to efficiently manage their rental portfolios while providing a seamless experience for both landlords and tenants. About the Role You will play a pivotal role in helping landlords to onboard to the platform, managing customers' needs, and using data from the platform to help user growth. Your previous experience as a manager in a residential Lettings office will be perfect for this prop tech role. About You: Proven experience in property management, letting, or real estate industry, with a strong understanding of rental property operations. Excellent communication skills, both written and verbal, with the ability to interact professionally with tenants, property owners, and vendors. Proficiency in property management software and Microsoft Office suite (e.g., Excel, Word, Outlook Knowledge of local housing laws, fair housing standards, and regulatory requirements governing rental properties Customer-focused mindset with a commitment to delivering exceptional service to landlords and tenants. Knowledge of relationships with letting agency partners such as Rightmove, Zoopla, Referencing Providers, Maintenance Providers Responsibilities: Property Listings Management: Be a subject matter expert on following and assist landlords and tenants with enquiries Create and manage property listings on various rental platforms using the company's app Ensure accurate and engaging property descriptions, high-quality photos, and competitive rental pricing to attract prospective Undertake other duties and projects as assigned How to Apply If this role is of interest and you would like to learn more, please attach your CV to the link provided and we will be in direct contact.
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent. It's a great time to join us as we also invest in our existing customers' homes by applying our Homes and Place Standard to all our properties. We have an exciting new opportunity for a Delivery Manager to join our Property Services Team in our modern Basingstoke Head Office covering our North Hampshire Locality. The role Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality. You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing mainly on the Empty Homes services. As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback. You'll also be responsible for: Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives Maintaining high quality data within the property systems Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM Ensuring a detailed local knowledge of customer, asset and investment needs across your locality Engaging and working with residents and groups to develop co-created services What you'll need To be successful in this role you will need: Experience of managing a direct labour workforce focused teams for the delivery of maintenance services Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to Sovereign Ability to operate with commercial acumen Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams Proficient use of Microsoft office suite with Intermediate or advanced Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. What can we offer you £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover Discounted travel insurance It's a fantastic time to join us at Sovereign. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.
May 17, 2024
Full time
As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent. It's a great time to join us as we also invest in our existing customers' homes by applying our Homes and Place Standard to all our properties. We have an exciting new opportunity for a Delivery Manager to join our Property Services Team in our modern Basingstoke Head Office covering our North Hampshire Locality. The role Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality. You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing mainly on the Empty Homes services. As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback. You'll also be responsible for: Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives Maintaining high quality data within the property systems Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM Ensuring a detailed local knowledge of customer, asset and investment needs across your locality Engaging and working with residents and groups to develop co-created services What you'll need To be successful in this role you will need: Experience of managing a direct labour workforce focused teams for the delivery of maintenance services Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to Sovereign Ability to operate with commercial acumen Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams Proficient use of Microsoft office suite with Intermediate or advanced Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. What can we offer you £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover Discounted travel insurance It's a fantastic time to join us at Sovereign. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.
Healthy Homes Repairs Team Leader Salary: £50,558 Location: Manchester - Agile Full Time, Permanent Closing Date: To be confirmed Support our communities. See the difference you can make in our city. At One Manchester we are on an incredible journey to shape our future. The Homes team have recently gone through a restructure, as we have refocused our energy and changed our processes so we can better support our customers and do what matters to them most. As a result, we have a number of exciting new roles which have become available. We have an exciting position available for a Healthy Homes Repairs Team Leader to join us! Reporting to the Healthy Homes Manager, you will manage a team of trade colleagues delivering a proactive, professional & efficient repairs service, with great focus on customer satisfaction. You will be working closely with other sections & departments ensuring we meet our promise. You will coordinate, plan, and manage any disrepair claims ensuring repairs are undertaken promptly, with careful consideration on quality and a 'fix first time' approach. All works will meet the One Manchester Homes Standard. What we're looking for: HNC level in a construction related discipline or equivalent through training / relevant experience IOSH Managing Safely Certificate (or equivalent) Full driving license Experience of managing and leading a property maintenance service The ability to lead, motivate and influence a diverse and mobile workforce by example and through persuasion and promoting a one-team approach Significant experience of contributing to the development and achievement of operational plans Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
May 17, 2024
Full time
Healthy Homes Repairs Team Leader Salary: £50,558 Location: Manchester - Agile Full Time, Permanent Closing Date: To be confirmed Support our communities. See the difference you can make in our city. At One Manchester we are on an incredible journey to shape our future. The Homes team have recently gone through a restructure, as we have refocused our energy and changed our processes so we can better support our customers and do what matters to them most. As a result, we have a number of exciting new roles which have become available. We have an exciting position available for a Healthy Homes Repairs Team Leader to join us! Reporting to the Healthy Homes Manager, you will manage a team of trade colleagues delivering a proactive, professional & efficient repairs service, with great focus on customer satisfaction. You will be working closely with other sections & departments ensuring we meet our promise. You will coordinate, plan, and manage any disrepair claims ensuring repairs are undertaken promptly, with careful consideration on quality and a 'fix first time' approach. All works will meet the One Manchester Homes Standard. What we're looking for: HNC level in a construction related discipline or equivalent through training / relevant experience IOSH Managing Safely Certificate (or equivalent) Full driving license Experience of managing and leading a property maintenance service The ability to lead, motivate and influence a diverse and mobile workforce by example and through persuasion and promoting a one-team approach Significant experience of contributing to the development and achievement of operational plans Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Randstad Construction & Property
Bracknell, Berkshire
My client is looking for for a Gas Engineer who is looking to join a leading Property Services contractor on a housing association contract. Responsibilities Carry out gas servicing, repairs and installations to the Group properties in an efficient and effective manner, ensuring that all activities are carried out in accordance with relevant policies and legislation. Achieve quality and quantity in carrying out all work, applying relevant skills and knowledge in ensuring safety and ensure compliance with Technical Services Health & Safety policies and statutory legislation. Complete all works within approved timescales, advising the relevant Planners / Service Manager of any issues requiring alteration to the agreed schedules. Use electronic equipment to provide work updates and issue electronic Landlords Gas Safety Certification. Cover out of hours emergency call outs in accordance with the departmental rota as required. Benefits Competitive Salary 28 days holiday + bank holidays Van Fuel Card Requirements Holder of the following current Professional Qualifications as a minimum: CCN1, CEN1, CKR1, HTR1, CPA1, Unvented systems. Proven experience of working as a gas engineer in within the industry. Proof of no prohibition notices, pending or historic being logged with the HSE and Gas Safe in regard to previous employment. Valid driving licence If you are interested in the role please call Rhys on (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 17, 2024
Full time
My client is looking for for a Gas Engineer who is looking to join a leading Property Services contractor on a housing association contract. Responsibilities Carry out gas servicing, repairs and installations to the Group properties in an efficient and effective manner, ensuring that all activities are carried out in accordance with relevant policies and legislation. Achieve quality and quantity in carrying out all work, applying relevant skills and knowledge in ensuring safety and ensure compliance with Technical Services Health & Safety policies and statutory legislation. Complete all works within approved timescales, advising the relevant Planners / Service Manager of any issues requiring alteration to the agreed schedules. Use electronic equipment to provide work updates and issue electronic Landlords Gas Safety Certification. Cover out of hours emergency call outs in accordance with the departmental rota as required. Benefits Competitive Salary 28 days holiday + bank holidays Van Fuel Card Requirements Holder of the following current Professional Qualifications as a minimum: CCN1, CEN1, CKR1, HTR1, CPA1, Unvented systems. Proven experience of working as a gas engineer in within the industry. Proof of no prohibition notices, pending or historic being logged with the HSE and Gas Safe in regard to previous employment. Valid driving licence If you are interested in the role please call Rhys on (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
MJH Executive Homes Ltd is a well-established & successful Property Development & Strategic Land Company building high-end family homes across Sussex. We are looking to appoint a skilled and experienced Construction Administrator with excellent attention to detail and a proven track record in contributing to the success of new housing projects. This will be a fun and rewarding role for the right person. Key Skills: Project Coordination: performing take-offs from drawings Proficient in the preparation of Excel spreadsheets for build programmes, financial and procurement data, managing project schedules and associated documentation. Liaising and communicating with all involved parties such as Site Managers, Sales & Marketing Team, office staff and external agencies Identify and address issues promptly to minimise disruptions, resolve problems and keep projects on track. Procurement of materials and services to include negotiating price, payment and delivery terms, placing purchase orders and updating the Purchase Order Log. Manage logistics, site visits and deliveries to ensure the smooth running of the project. Compliance: working with NHBC and other applicable regulators to register new house plots, administer the signing off for planning conditions and address any aftersales. Liaise with the professional team to include architects, surveyors, contractors and clients to ensure all projects adhere to industry standards. Ensure health and safety legislation and requirements are met, including induction, procurement, monitoring and reporting Administrative Skills: managing and updating information and records, filing, reporting, handling correspondence including phone calls, emails & letters, printing using plotter and printer General administrative duties for Head Office & sites as required Proficient in Microsoft Office such as Word & Excel Helping to establish and maintain office procedures Account management experience to process supplier invoices and retention payments Terms Employment Type: Permanent Location: Company Office (Clapham, West Sussex) and Site Office (dependent on development at the time) Hours: 8.30am-5pm Monday - Friday. These are core hours with flexibility required at times Part-time or Full-time roles available (please state your preference - this can be discussed at interview) Salary: £24,000- £32,000 pro rata dependent on experience Pension: autoenrollment on contributory pension scheme (subject to scheme conditions). Holiday: 20 working days per annum In addition, MJH is closed between Christmas and New Year Public and bank holiday entitlement pro rata Travel required across East and West Sussex. The successful applicant will need their own transport as our offices are in a rural location and you will be required to visit various sites. Office and site based - remote working is not feasible for this role
May 16, 2024
Full time
MJH Executive Homes Ltd is a well-established & successful Property Development & Strategic Land Company building high-end family homes across Sussex. We are looking to appoint a skilled and experienced Construction Administrator with excellent attention to detail and a proven track record in contributing to the success of new housing projects. This will be a fun and rewarding role for the right person. Key Skills: Project Coordination: performing take-offs from drawings Proficient in the preparation of Excel spreadsheets for build programmes, financial and procurement data, managing project schedules and associated documentation. Liaising and communicating with all involved parties such as Site Managers, Sales & Marketing Team, office staff and external agencies Identify and address issues promptly to minimise disruptions, resolve problems and keep projects on track. Procurement of materials and services to include negotiating price, payment and delivery terms, placing purchase orders and updating the Purchase Order Log. Manage logistics, site visits and deliveries to ensure the smooth running of the project. Compliance: working with NHBC and other applicable regulators to register new house plots, administer the signing off for planning conditions and address any aftersales. Liaise with the professional team to include architects, surveyors, contractors and clients to ensure all projects adhere to industry standards. Ensure health and safety legislation and requirements are met, including induction, procurement, monitoring and reporting Administrative Skills: managing and updating information and records, filing, reporting, handling correspondence including phone calls, emails & letters, printing using plotter and printer General administrative duties for Head Office & sites as required Proficient in Microsoft Office such as Word & Excel Helping to establish and maintain office procedures Account management experience to process supplier invoices and retention payments Terms Employment Type: Permanent Location: Company Office (Clapham, West Sussex) and Site Office (dependent on development at the time) Hours: 8.30am-5pm Monday - Friday. These are core hours with flexibility required at times Part-time or Full-time roles available (please state your preference - this can be discussed at interview) Salary: £24,000- £32,000 pro rata dependent on experience Pension: autoenrollment on contributory pension scheme (subject to scheme conditions). Holiday: 20 working days per annum In addition, MJH is closed between Christmas and New Year Public and bank holiday entitlement pro rata Travel required across East and West Sussex. The successful applicant will need their own transport as our offices are in a rural location and you will be required to visit various sites. Office and site based - remote working is not feasible for this role
Building Surveyor - Major Works Focus on Major Works Large Housing Association (Apply online only) per day Inside IR35 Central London patch The role: Your main function will be to support your nominated team and area to deliver all aspects of major and reactive works to customer in their homes. You will deliver surveys, technical specifications and recommendations using your experience to deliver best value and excellent homes Project manage complex works within all aspects of major and reactive works to support your colleagues and develop a good understanding of the profile of properties within your patch, inc commercial and development stock. Provide high quality technical surveying assessments and/or advice and/or reports on major repairs/FRA/EPC;s and other contracted works. Assist in assessing work needed for repairs covered by insurance and/or following serious flood, fire or other serious incidents referred to you by the client, including project management of any works required Project manage complex and difficult cases to minimise cases of disrepair, working closely with the Local Officer to ensure residents are updated Key Skills and experience: Understanding and experience using contract documents eg JCT/NEC Knowledge and ability to write detailed technical reports Relevant experience providing services to residential property owners and managers. Experience of management of major works, along with experience in preparing tender docs, scope of works and cost appraisal and dealing with interim/final accounts. Experience of delivering repair improvement plans across varied delivery models Desirable but not essential - MRICS or MCIOB Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Contractor
Building Surveyor - Major Works Focus on Major Works Large Housing Association (Apply online only) per day Inside IR35 Central London patch The role: Your main function will be to support your nominated team and area to deliver all aspects of major and reactive works to customer in their homes. You will deliver surveys, technical specifications and recommendations using your experience to deliver best value and excellent homes Project manage complex works within all aspects of major and reactive works to support your colleagues and develop a good understanding of the profile of properties within your patch, inc commercial and development stock. Provide high quality technical surveying assessments and/or advice and/or reports on major repairs/FRA/EPC;s and other contracted works. Assist in assessing work needed for repairs covered by insurance and/or following serious flood, fire or other serious incidents referred to you by the client, including project management of any works required Project manage complex and difficult cases to minimise cases of disrepair, working closely with the Local Officer to ensure residents are updated Key Skills and experience: Understanding and experience using contract documents eg JCT/NEC Knowledge and ability to write detailed technical reports Relevant experience providing services to residential property owners and managers. Experience of management of major works, along with experience in preparing tender docs, scope of works and cost appraisal and dealing with interim/final accounts. Experience of delivering repair improvement plans across varied delivery models Desirable but not essential - MRICS or MCIOB Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Elevate Projects are working in partnership with our client, a reputable not for profit developer, provider of affordable housing and registered social landlord to appoint a Compliance Manager to join the busy property team. Under the overall management from the Head of Property Services you will be responsible for management of a team including Property Services Compliance Supervisor, Property Services Gas Supervisor, Property Services Gas Scheduler Property Services Electrical Supervisor, Property Services trade staff and apprentices, ensuring all Health & Safety property compliance relating to the performance of Property Services functions including gas installations, servicing and repairs, electrical safety,and lifts.
May 16, 2024
Full time
Elevate Projects are working in partnership with our client, a reputable not for profit developer, provider of affordable housing and registered social landlord to appoint a Compliance Manager to join the busy property team. Under the overall management from the Head of Property Services you will be responsible for management of a team including Property Services Compliance Supervisor, Property Services Gas Supervisor, Property Services Gas Scheduler Property Services Electrical Supervisor, Property Services trade staff and apprentices, ensuring all Health & Safety property compliance relating to the performance of Property Services functions including gas installations, servicing and repairs, electrical safety,and lifts.
Property Manager Based Chatteris Salary 23,000 - 26,000 plus OTE Monday Friday 9-5 plus every third Saturday 9-5 Must have full driving licence and own car. A leading letting agent in Cambridgeshire with a strong commitment to providing high-quality property management services to landlords and tenants are currently seeking a Property Manager to join our team. Responsibilities: Manage a portfolio of properties, including all aspects of tenancy and property management, such as rent collection, repairs and maintenance, and periodic inspections Advise landlords on market values and services offered Conduct viewings and arrange credit references for potential tenants Liaise with landlords and tenants on a regular basis to maintain excellent relationships and resolve any issues that arise Coordinate with contractors and other service providers to ensure timely and cost-effective repairs and maintenance of properties Organise inventories and check out inspections Arrange regular property inspections to ensure that properties are being maintained to a high standard and to identify any issues or potential problems Ensure that all necessary legal and regulatory requirements are met, including compliance with health and safety regulations, and relevant legislation such as the Housing Act and the Landlord and Tenant Act Requirements: A positive, can-do attitude, and a willingness to learn and take on new challenges Excellent communication and organisational skills, with the ability to work effectively with landlords, tenants, contractors and other stakeholders Attention to detail, with the ability to manage multiple tasks and priorities simultaneously A customer-focused approach, with a commitment to providing excellent service to all clients A team player, with the ability to work collaboratively with other members of the letting agent team A basic understanding of property management and/or the lettings industry preferred Our client are committed to creating a diverse and inclusive workplace and welcomes applications from all qualified candidates. We offer a competitive salary, training and development opportunities including industry recognised PropertyMark ARLA qualification and a supportive and dynamic working environment.
May 16, 2024
Full time
Property Manager Based Chatteris Salary 23,000 - 26,000 plus OTE Monday Friday 9-5 plus every third Saturday 9-5 Must have full driving licence and own car. A leading letting agent in Cambridgeshire with a strong commitment to providing high-quality property management services to landlords and tenants are currently seeking a Property Manager to join our team. Responsibilities: Manage a portfolio of properties, including all aspects of tenancy and property management, such as rent collection, repairs and maintenance, and periodic inspections Advise landlords on market values and services offered Conduct viewings and arrange credit references for potential tenants Liaise with landlords and tenants on a regular basis to maintain excellent relationships and resolve any issues that arise Coordinate with contractors and other service providers to ensure timely and cost-effective repairs and maintenance of properties Organise inventories and check out inspections Arrange regular property inspections to ensure that properties are being maintained to a high standard and to identify any issues or potential problems Ensure that all necessary legal and regulatory requirements are met, including compliance with health and safety regulations, and relevant legislation such as the Housing Act and the Landlord and Tenant Act Requirements: A positive, can-do attitude, and a willingness to learn and take on new challenges Excellent communication and organisational skills, with the ability to work effectively with landlords, tenants, contractors and other stakeholders Attention to detail, with the ability to manage multiple tasks and priorities simultaneously A customer-focused approach, with a commitment to providing excellent service to all clients A team player, with the ability to work collaboratively with other members of the letting agent team A basic understanding of property management and/or the lettings industry preferred Our client are committed to creating a diverse and inclusive workplace and welcomes applications from all qualified candidates. We offer a competitive salary, training and development opportunities including industry recognised PropertyMark ARLA qualification and a supportive and dynamic working environment.
Building Careers UK
Leighton Buzzard, Bedfordshire
Position: Managing Quantity Surveyor Location: Leighton Buzzard Office (Hybrid working) Working Hours: 08:30 - 17:00, Monday - Friday Our client is seeking a dynamic Managing Quantity Surveyor to join their team. In this role, you'll play a crucial part in their Social Housing Planned works programs, balancing office, site, and home-based work to ensure the success of designated projects. The environment is fast-paced and progressive, offering you the opportunity to thrive with responsibility, trust, and a healthy work/life balance. Requirements: A Must Previous experience as a Managing Quantity Surveyor within the Social Housing/Construction industry. Experienced in JCT - Measured Term Contracts Planned Works, Kitchen, Bathroom & Voids Understanding of refurbishments in live environments; experience in Social Housing is Experience managing a team of QS's and their workload. Strong commercial acumen and attention to detail. Excellent written and verbal communication skills. Proficient in IT, especially MS Office. Full UK Driving Licence required. DBS check required. Responsibilities: Manage the commercials of the sub-regional office, overseeing multiple projects simultaneously. Support forecasting and future projections for the sub-region. Conduct monthly CVR (Cost Value Reconciliation) process for all sub-regional contracts. Monitor project progress, reporting any changes affecting costs or timeframes. Manage individual contract budgets effectively. Prepare and monitor cash flow forecasts for designated projects. Submit monthly applications for payment to clients and manage invoicing processes. Value and authorise payments to subcontractors. Assist in estimating, bidding, and tendering processes. Liaise with contract managers to establish project specifications. Mentor and support surveyors in the region to ensure a strong focus on contract commercialised. What's in it for you: Substantial Package including a car allowance and benefits package. 27 days holiday plus bank holidays, with options to buy or sell holidays. Company pension scheme (up to 7.5%). Company car or allowance. Flexible working arrangements. Additional perks such as discounted healthcare, high street discounts, and volunteering opportunities. About the Client: Our client is a leading property maintenance, refurbishment, compliance, and decarbonisation specialist with a rich 127-year heritage. They operate across Great Britain, providing bespoke services and solutions to diverse clients. They value inclusivity and diversity, encouraging all qualified candidates to apply, even if they don't meet every criterion listed. If you're ready to make a difference in an inclusive and progressive environment, join our client's team and contribute to building stronger communities. Apply now! Please contact Richard Bancroft at Building Careers on (url removed) - mobile (phone number removed) INDCOM
May 16, 2024
Full time
Position: Managing Quantity Surveyor Location: Leighton Buzzard Office (Hybrid working) Working Hours: 08:30 - 17:00, Monday - Friday Our client is seeking a dynamic Managing Quantity Surveyor to join their team. In this role, you'll play a crucial part in their Social Housing Planned works programs, balancing office, site, and home-based work to ensure the success of designated projects. The environment is fast-paced and progressive, offering you the opportunity to thrive with responsibility, trust, and a healthy work/life balance. Requirements: A Must Previous experience as a Managing Quantity Surveyor within the Social Housing/Construction industry. Experienced in JCT - Measured Term Contracts Planned Works, Kitchen, Bathroom & Voids Understanding of refurbishments in live environments; experience in Social Housing is Experience managing a team of QS's and their workload. Strong commercial acumen and attention to detail. Excellent written and verbal communication skills. Proficient in IT, especially MS Office. Full UK Driving Licence required. DBS check required. Responsibilities: Manage the commercials of the sub-regional office, overseeing multiple projects simultaneously. Support forecasting and future projections for the sub-region. Conduct monthly CVR (Cost Value Reconciliation) process for all sub-regional contracts. Monitor project progress, reporting any changes affecting costs or timeframes. Manage individual contract budgets effectively. Prepare and monitor cash flow forecasts for designated projects. Submit monthly applications for payment to clients and manage invoicing processes. Value and authorise payments to subcontractors. Assist in estimating, bidding, and tendering processes. Liaise with contract managers to establish project specifications. Mentor and support surveyors in the region to ensure a strong focus on contract commercialised. What's in it for you: Substantial Package including a car allowance and benefits package. 27 days holiday plus bank holidays, with options to buy or sell holidays. Company pension scheme (up to 7.5%). Company car or allowance. Flexible working arrangements. Additional perks such as discounted healthcare, high street discounts, and volunteering opportunities. About the Client: Our client is a leading property maintenance, refurbishment, compliance, and decarbonisation specialist with a rich 127-year heritage. They operate across Great Britain, providing bespoke services and solutions to diverse clients. They value inclusivity and diversity, encouraging all qualified candidates to apply, even if they don't meet every criterion listed. If you're ready to make a difference in an inclusive and progressive environment, join our client's team and contribute to building stronger communities. Apply now! Please contact Richard Bancroft at Building Careers on (url removed) - mobile (phone number removed) INDCOM
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients' properties are fully compliant completed within our set KPI's this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments. Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents. To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Administration skills Experience in a busy helpdesk/call centre environment however not essential. Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. Please apply if you are available in the next week with immediate start.
May 15, 2024
Full time
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities: To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients' properties are fully compliant completed within our set KPI's this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments. Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents. To manage the compliance system (Fix Flo) highlight any shortfalls - and arrange with third party vendors to rectify in a timely manner. Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard. Chase above where needed to ensure they meet our issued KPI's. Work with finance team to ensure matchup between Issue References and PO's. Assist to manage awarded project works from instruction to practical completion. Ensuring complaints are escalated to the appropriate manager. Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team First point of contact for third party vendors regarding operational issues. The right candidate must be able to have: Leadership qualities and experience. Excellent customer service skills. Administration skills Experience in a busy helpdesk/call centre environment however not essential. Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential. Any trades experience a bonus. Please apply if you are available in the next week with immediate start.
Join our dynamic and dedicated Business Liaison Team at Your Company Name for a temporary position where you can make an immediate impact. We are committed to ensuring our residents' homes are safe, well-maintained, and comfortable. As a Temporary Housing Repairs Coordinator, you will provide essential administrative support and coordinate critical housing repairs during a key period. Role Overview: As a Temporary Housing Repairs Coordinator, you will play a vital role in delivering timely and efficient repair services. Your organizational skills and attention to detail will ensure that all repair requests are handled promptly and effectively. This is an exciting opportunity to contribute to a team that makes a real difference in people's lives every day. Key Responsibilities: Administrative Support: Manage and maintain repair records, schedules, and documentation. Ensure all repair requests are logged and tracked accurately. Coordination: Liaise with contractors, residents, and internal teams to coordinate repairs and maintenance activities. Ensure all parties are informed and updated on the progress of repairs. Communication: Serve as the primary point of contact for residents regarding their repair requests. Provide timely updates and resolve any issues or concerns efficiently. Ad-Hoc Duties: Undertake various administrative tasks and special projects as required by the Business Liaison Manager to support the smooth operation of the department. Quality Assurance: Monitor the completion of repairs to ensure they meet our high standards of quality and compliance. Provide feedback to contractors and suggest improvements when necessary. Data Management: Maintain accurate records and databases related to repairs. Generate reports and analyze data to identify trends and areas for improvement. Qualifications: Experience: Previous experience in a similar role or within a housing or property management environment is preferred. Skills: Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in MS Office and database management. Attributes: Detail-oriented, proactive, and able to work independently and as part of a team. A problem-solver with a can-do attitude.
May 15, 2024
Contractor
Join our dynamic and dedicated Business Liaison Team at Your Company Name for a temporary position where you can make an immediate impact. We are committed to ensuring our residents' homes are safe, well-maintained, and comfortable. As a Temporary Housing Repairs Coordinator, you will provide essential administrative support and coordinate critical housing repairs during a key period. Role Overview: As a Temporary Housing Repairs Coordinator, you will play a vital role in delivering timely and efficient repair services. Your organizational skills and attention to detail will ensure that all repair requests are handled promptly and effectively. This is an exciting opportunity to contribute to a team that makes a real difference in people's lives every day. Key Responsibilities: Administrative Support: Manage and maintain repair records, schedules, and documentation. Ensure all repair requests are logged and tracked accurately. Coordination: Liaise with contractors, residents, and internal teams to coordinate repairs and maintenance activities. Ensure all parties are informed and updated on the progress of repairs. Communication: Serve as the primary point of contact for residents regarding their repair requests. Provide timely updates and resolve any issues or concerns efficiently. Ad-Hoc Duties: Undertake various administrative tasks and special projects as required by the Business Liaison Manager to support the smooth operation of the department. Quality Assurance: Monitor the completion of repairs to ensure they meet our high standards of quality and compliance. Provide feedback to contractors and suggest improvements when necessary. Data Management: Maintain accurate records and databases related to repairs. Generate reports and analyze data to identify trends and areas for improvement. Qualifications: Experience: Previous experience in a similar role or within a housing or property management environment is preferred. Skills: Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in MS Office and database management. Attributes: Detail-oriented, proactive, and able to work independently and as part of a team. A problem-solver with a can-do attitude.
Who are Acis? We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.This role will be part of our empty properties team and working on empty properties and the work you will be doing will mean they are for tenants to move in to. Being part of the Acis team, you'll get: Starting salary of £34754 plus Additional pay elements for call out & out of hours working- Minimum £1800 Fully funded company van £100 allowance per annum for the purchase of hand tools. Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit What a good qualified Electrician looks like to us: You're City & Guilds 2360 qualified or hold an equivalent qualification (or you can evidence that you are working towards this), another practical qualification or proven experience. 18th Edition certification as a minimum standard and willing to learn new work streams - we're all about cross-skilling our people. You're happiest carrying out electrical installations, rewires, fault-finding and testing. Motivating, coaching and supporting within your team is one of your biggest drivers. Nothing makes you happier than seeing someone progress, knowing you helped them get there. You have at least 2 years' experience working in the domestic Electrical field. You can demonstrate a good understanding of the requirements under the Electrical regulations. You can evidence good skillsets in the area of gas installations and repairs, and with this can provide evidence of past achievements in other similar roles. A full UK driving licence. Your day to day may include: • Undertaking all electrical repairs and renovations identified within Acis housing stock and any other properties as instructed in both tenanted and void properties.• Ensuring that the correct materials are identified and used to complete the work at the required quality standard• Completing Electrical Installation Condition Reports, installation and minor works certificates. • Undertaking multi-skilled works as and when required. • Using and completing work details by use of a PDA hand held electronic device. • Liaising with tenants and your line manager concerning the timing and progress of work being undertaken.• Ensuring the safe handling and storage of all plant and equipment, including regular checks for road-worthiness on vehicles for which you are responsible.• Carrying out work activities in line with current Approved Codes of Practice and in accordance with Building Regulations, IEE wiring Regulations and the Electricity at Work Regulations 18th Edition.• Carrying out work to localised risk assessments as your individual work task requires.• Undertaking further training and qualifications as the job role and changing legislation demands. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. REF-
May 14, 2024
Full time
Who are Acis? We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.This role will be part of our empty properties team and working on empty properties and the work you will be doing will mean they are for tenants to move in to. Being part of the Acis team, you'll get: Starting salary of £34754 plus Additional pay elements for call out & out of hours working- Minimum £1800 Fully funded company van £100 allowance per annum for the purchase of hand tools. Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays Enhanced pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers Long service awards for our loyal employees Cycle to work scheme Enhanced sick pay scheme Enhanced maternity and paternity scheme to support you and your family Employee Assistance Programme to give you confidential advice and support, when you need it Professional membership subscription to support your continuous professional development Death in service benefit What a good qualified Electrician looks like to us: You're City & Guilds 2360 qualified or hold an equivalent qualification (or you can evidence that you are working towards this), another practical qualification or proven experience. 18th Edition certification as a minimum standard and willing to learn new work streams - we're all about cross-skilling our people. You're happiest carrying out electrical installations, rewires, fault-finding and testing. Motivating, coaching and supporting within your team is one of your biggest drivers. Nothing makes you happier than seeing someone progress, knowing you helped them get there. You have at least 2 years' experience working in the domestic Electrical field. You can demonstrate a good understanding of the requirements under the Electrical regulations. You can evidence good skillsets in the area of gas installations and repairs, and with this can provide evidence of past achievements in other similar roles. A full UK driving licence. Your day to day may include: • Undertaking all electrical repairs and renovations identified within Acis housing stock and any other properties as instructed in both tenanted and void properties.• Ensuring that the correct materials are identified and used to complete the work at the required quality standard• Completing Electrical Installation Condition Reports, installation and minor works certificates. • Undertaking multi-skilled works as and when required. • Using and completing work details by use of a PDA hand held electronic device. • Liaising with tenants and your line manager concerning the timing and progress of work being undertaken.• Ensuring the safe handling and storage of all plant and equipment, including regular checks for road-worthiness on vehicles for which you are responsible.• Carrying out work activities in line with current Approved Codes of Practice and in accordance with Building Regulations, IEE wiring Regulations and the Electricity at Work Regulations 18th Edition.• Carrying out work to localised risk assessments as your individual work task requires.• Undertaking further training and qualifications as the job role and changing legislation demands. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. REF-
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board's vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this. What you'll be doing The purpose of this role is to deliver quality customer service, administration and business support across the housing team. The role ensures we meet our financial obligations, working collaboratively with suppliers and colleagues to keep data up to date and so ensuring business critical payments are made on time They will be accountable for delivering across a number priorities including delivery of service, payment management and data management for agreements, leases and demands. Main duties and responsibilities: Customer Service Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service. Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service. Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly . Administration & Service Delivery Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team. Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties. Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information. Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance. Managing retention and disposal of information and files in line with GDPR and departmental policy. Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary. Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team. Create new and amend existing third-party details and ensure the accuracy of recorded information Void (Unoccupied) Property Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax. Provide supporting information to clarify property status and request amended accounts to reflect this. Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties. Challenge where necessary, to ensure value for money and quality of service from suppliers. Manage meter move requests and arrange prompt payment whilst liaising with all involved parties. Finance Transactions Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements. Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise. Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution. Legacy Mortgage Scheme Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks. CW1 Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports. Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly. Systems / Data Management To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams. Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance. Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed. Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required. Business Support Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood. Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done. To organise your work to meet key objectives, on time and to agreed standards. Seeking continuous improvement in the way we deliver services. Responsible along with team members for ensuring continuation of service in the absence of other staff. Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Excellent attention to detail and methodical approach to checking information and detail. Proven experience of operating in a customer facing multi-channel / service environment. Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team. To work collaboratively with and through others. Supporting the wider team with clear communication and direction. Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL Excellent levels of literacy and numeracy . click apply for full job details
May 14, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board's vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this. What you'll be doing The purpose of this role is to deliver quality customer service, administration and business support across the housing team. The role ensures we meet our financial obligations, working collaboratively with suppliers and colleagues to keep data up to date and so ensuring business critical payments are made on time They will be accountable for delivering across a number priorities including delivery of service, payment management and data management for agreements, leases and demands. Main duties and responsibilities: Customer Service Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service. Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service. Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly . Administration & Service Delivery Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team. Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties. Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information. Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance. Managing retention and disposal of information and files in line with GDPR and departmental policy. Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary. Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team. Create new and amend existing third-party details and ensure the accuracy of recorded information Void (Unoccupied) Property Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax. Provide supporting information to clarify property status and request amended accounts to reflect this. Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties. Challenge where necessary, to ensure value for money and quality of service from suppliers. Manage meter move requests and arrange prompt payment whilst liaising with all involved parties. Finance Transactions Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements. Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise. Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution. Legacy Mortgage Scheme Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks. CW1 Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports. Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly. Systems / Data Management To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams. Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance. Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed. Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required. Business Support Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood. Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done. To organise your work to meet key objectives, on time and to agreed standards. Seeking continuous improvement in the way we deliver services. Responsible along with team members for ensuring continuation of service in the absence of other staff. Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Excellent attention to detail and methodical approach to checking information and detail. Proven experience of operating in a customer facing multi-channel / service environment. Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team. To work collaboratively with and through others. Supporting the wider team with clear communication and direction. Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL Excellent levels of literacy and numeracy . click apply for full job details
Temporary - Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you'll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs. This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers. You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI. You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service. You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints. About You With previous experience working in a busy team, you'll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement. Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets. Desirable Qualification: Level 3 in Customer Service Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
May 14, 2024
Full time
Temporary - Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you'll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs. This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers. You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI. You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service. You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints. About You With previous experience working in a busy team, you'll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement. Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets. Desirable Qualification: Level 3 in Customer Service Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Salesforce Product Manager Location: Remote / Farringdon / Nottingham Salary: 74,742 Expires: 06/05/2024 Our mission MTVH is one of the UK?s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role We?re looking for a talented Salesforce Product Manager to lead the development and implementation of Salesforce across our business. We have an ambitious multiyear plan to roll out Salesforce across our services to streamline business processes, increase efficiencies and create a much-improved customer and colleague experience. In this role, you?ll lead the work to improve the foundational contact handling and omni channel experience for customers and teams, as well as developing a range of different solutions that include, enabling the marketing, letting and sale of our homes, through to the ongoing management homes and resident services. You?ll also be working on developing our property services, where we?ll be looking to create solutions that help us improve the management and safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce?s business process and workforce management capabilities. Your responsibilities As Salesforce Product Manager, you?ll be responsible for creating and communicating a strategy and an outcome-oriented Salesforce development roadmap. You?ll act as a conduit between our customers, the business and the Technology team to make sure Salesforce solutions are aligned to our business goals and meet the needs of our customers. Working in an agile, multi-disciplinary project team, you?ll lead the delivery of the Salesforce roadmap of work for both internal and external services. Supported by our Digital Product Managers, you?ll ensure Salesforce development enables digital transformation, and that where appropriate, digital by default is the approach taken for the majority of services onboarded to Salesforce. You?ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech lead to refine user stories required to deliver Salesforce solutions. Working in 2-week sprints, you?ll lead the team's rituals to deliver the product backlog. You?ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You?ll ? Have experience as a Salesforce Product Manager, or delivering customer focused, CRM and digital solutions are customer-focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for CRM development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 14, 2024
Full time
Salesforce Product Manager Location: Remote / Farringdon / Nottingham Salary: 74,742 Expires: 06/05/2024 Our mission MTVH is one of the UK?s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role We?re looking for a talented Salesforce Product Manager to lead the development and implementation of Salesforce across our business. We have an ambitious multiyear plan to roll out Salesforce across our services to streamline business processes, increase efficiencies and create a much-improved customer and colleague experience. In this role, you?ll lead the work to improve the foundational contact handling and omni channel experience for customers and teams, as well as developing a range of different solutions that include, enabling the marketing, letting and sale of our homes, through to the ongoing management homes and resident services. You?ll also be working on developing our property services, where we?ll be looking to create solutions that help us improve the management and safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce?s business process and workforce management capabilities. Your responsibilities As Salesforce Product Manager, you?ll be responsible for creating and communicating a strategy and an outcome-oriented Salesforce development roadmap. You?ll act as a conduit between our customers, the business and the Technology team to make sure Salesforce solutions are aligned to our business goals and meet the needs of our customers. Working in an agile, multi-disciplinary project team, you?ll lead the delivery of the Salesforce roadmap of work for both internal and external services. Supported by our Digital Product Managers, you?ll ensure Salesforce development enables digital transformation, and that where appropriate, digital by default is the approach taken for the majority of services onboarded to Salesforce. You?ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech lead to refine user stories required to deliver Salesforce solutions. Working in 2-week sprints, you?ll lead the team's rituals to deliver the product backlog. You?ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You?ll ? Have experience as a Salesforce Product Manager, or delivering customer focused, CRM and digital solutions are customer-focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for CRM development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.