Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do you have experience working in a mental health sett click apply for full job details
May 18, 2024
Full time
Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do you have experience working in a mental health sett click apply for full job details
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 18, 2024
Full time
About the Role There is currently an opportunity for an Assistant Home Ownership Officer to join the Home Ownership Team. You will be a key member of the team providing an effective, efficient and a customer focused housing management service to the Association s leaseholders and shared ownership schemes. Hightown Housing Association works across Bedfordshire, Hertfordshire, Buckinghamshire and Berkshire developing and managing shared ownership, leasehold, general needs and supported housing. Currently managing in excess of 1200 shared ownership and leasehold properties, we expect the portfolio to increase to over 1500 in the next three years we also manage non-standard rent groups such as rent to buy and intermediate rent. About You We are looking for somebody with a "can do, will do" approach, who is computer literate, numerate and able to work as part of a team. Experience in a housing management and service charge/rent arrears recovery is desirable. You must have a full drivers licence and a car. The Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service 33,432 pa for a 35 hour a week contract and bonuses available on top of your basic salary Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Workplace pension scheme Life assurance of three times your annual salary Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Free on-site gym Close Date: Sunday 2nd June 2024 Interview Date: To be confirmed To apply for this position please click the apply link below and complete an online application form. We are an Equal Opportunities & Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: 30th May 2024 Interviews planned; 6th June 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
May 17, 2024
Full time
About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 39,039 pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: 30th May 2024 Interviews planned; 6th June 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
May 17, 2024
Full time
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless Prevention Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. Leading your own cases with the freedom to assess and deal with your work as best works for you. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
May 16, 2024
Seasonal
The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless Prevention Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. Leading your own cases with the freedom to assess and deal with your work as best works for you. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We re looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you ll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You ll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click apply today. We would love to hear from you!
May 15, 2024
Full time
Berneslai Homes has an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join their team based at Gateway Plaza in Barnsley with the ability to work agilely. You will join us on a part-time (18.5 hours), permanent contract, and in return, you will receive a competitive salary of £29,269 - £32,076 pro rata per annum. About the company: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our 3 Cs values are at the heart of all we do here we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay? Curious?to make sure we get things right. The Anti-Social Behaviour Officer role: We re looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service! As part of this role, you ll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You ll do this through the effective management and investigation of low level anti-social behaviour. Key duties and responsibilities of our Anti-Social Behaviour Officer: Act as an advocate for customers regarding ASB issues, liaising with relevant departments or partner organisations to ensure swift resolution. Proactively investigate low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation. Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB. Ensure?casework is high quality, ensuring residents feel supported throughout the process. Interview and challenge?alleged perpetrators of ASB to discuss the reports, explore causes, assess risk, and discuss solutions. Working with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel. Identify support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales as agreed with the ASB Team Leader. Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment. What we re looking for in our Anti-Social Behaviour Officer: NVQ Level 3 or?equivalent level qualification?or?relevant experience / transferable skills The ability to communicate with residents and colleagues effectively. Experience in social housing, including ASB or Estate and Tenancy Management or Community Safety related work. Experience working with software applications including Microsoft Office and bespoke IT Systems The ability to organise and prioritise own workload with minimum supervision. The ability to understand and meet the needs of customers to ensure excellent customer service. The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Closing Date: Sunday 2nd June 2024 Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer , please click apply today. We would love to hear from you!
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You ll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You ll follow the Housing Ombudsman Service s Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator s expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater s Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 14, 2024
Full time
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You ll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You ll follow the Housing Ombudsman Service s Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator s expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater s Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder - both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater's Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 14, 2024
Full time
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder - both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater's Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Closing date for completed applications: 26th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support. 91% of staff say their work has special meaning and their work is not just a job (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let s make this happen. To join the team you ll need: Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work here? The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include: Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded. Access to the employee assistance programme including professional financial advice and counselling. An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed) At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about these values can be found on the website and a copy of the behavioural framework can be provided on request. The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace. All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 14, 2024
Full time
Title: Rough Sleeper Initiative Housing Officer Contract Type: Permanent Full Time Hours of Work: 35 hours per week Persona: Agile Location: Lambeth & Croydon Boroughs Salary: £34,904 per annum plus ECU Allowance Closing date for completed applications: 26th May 2024 at 11:59 pm Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Want to play a part in tackling rough sleeping across London? Ever considered working in housing but assumed you needed experience? If you have answered yes to the above questions, we want to hear from you. Some of the best housing officers that work here have come from different sectors such as criminal justice and mental health. What matters most is that you share the organisations passion and values, the team can teach you all you need to know about housing. The successful person will join a well-established and supportive pan-London rough sleeping housing team. You will be responsible for a portfolio of stock across South London. You will also work in partnership with a tenancy sustainment team funded by the Greater London Authority who provide support to help people manage their home. As a Housing Officer you will be part of the lettings process, working closely with external support providers, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, you will be provided with extensive training and ongoing support. 91% of staff say their work has special meaning and their work is not just a job (Great Places to Work survey results 2022) This role offers the opportunity to positively impact on some of the most vulnerable people in diverse communities. As part of the role, you will work with residents who will depend on your passion and knowledge to help them to understand and sustain their tenancy. Imagine walking around London on a cold winter s day with no people living rough on the streets. Now imagine that you are part of the team that made this a reality. Apply today and let s make this happen. To join the team you ll need: Transferrable skills and experience such as housing, criminal justice sector, social work, mental health, homelessness The ability to solve problems independently and creatively Excellent communication and customer service skills as the role will involve direct contact with vulnerable people, some with complex needs Good IT skills Experience of working alongside internal and external partners A passion to work with vulnerable people A great team player with a positive and can-do attitude This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving license and have access to a vehicle insured for Business Use. Why work here? The organisation believes that every member of staff should feel supported and included. This is just one of the reasons you should come and join the team. Other reasons include: Excellent benefits including 27 days annual leave (increasing to 30 days after 5 years continuous service), generous pension scheme and non-contributory life assurance, season ticket loan, employee discount scheme and a health and wellbeing program. Access to an unlimited spot bonus scheme. If you go out of your way to embed the organisations values, you will be rewarded. Access to the employee assistance programme including professional financial advice and counselling. An extensive induction, training and supervision programme means you will feel confident about what is expected of you and how to deliver on this. You will be joining one of the largest housing associations in the country providing you with the opportunity to grow your career Want to be part of this great team and have the experience required? If so, we want to hear from you. Apply now without delay! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at (url removed) At the foundation of everything that the team do are the corporate values and associated behaviours. The organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing the organisation. More information about these values can be found on the website and a copy of the behavioural framework can be provided on request. The organisation is recognised externally for its commitment to inclusion and is a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate the commitment to end mental health discrimination in the workplace. All employees are expected to support the environmental policy and social responsibility work, as the organisations is an employer committed to environmental and social responsibility. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
Oscar Underhill Recruitment Solutions Ltd
Hereford, Herefordshire
Housing Support Worker Housing provider in Supported Living Hereford Sociable Working Hours Excellent Pay Rate £17.85 Umbrella Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The role is that of a Housing Support Worker; this is initially a three-month interim contract covering sickness. This is a full-time role; 35 hours a week. Working pattern is 3 week rolling rota of 9-5pm 11am -7pm and 2-10pm some weekends Pay rate for this role is £14.00 per hour on PAYE OR £17.85 Umbrella. The role will be subject to an Enhanced DBS Check. Full UK Driver's license and access to a vehicle is essential. The role is based in Hereford. The Responsibilities: In your role as a Housing Support Worker, you will supporting clients with money management including household bills/ management of income/ claiming benefits/ accessing specialist debt advice/ accessing training and employment / dealing with financial abuse. As a Housing Support Worker, you will be supporting clients to obtain or maintain accommodation or where homelessness is inevitable, to support them in securing and maintaining suitable alternative accommodation. You assess the client's need for individual support visits within your caseload and prioritise within the limits of support time available. You will provide advice and support to encourage clients to access education, training and work opportunities. Furthermore, as a Housing Support Worker, you will support clients to engage with the communities they live in which includes reducing disputes with neighbours and reducing anti-social behaviour. Housing Support Worker Floating Support Worker Outreach Support Worker Support Worker Scheme Manager Homelessness Support Officer Tenancy Support Night Support Worker Senior Residential Support Worker Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Voids and Lettings Support Officer YMCA Homeless - Young People - Supported Living - Scheme Manager Hereford Herefordshire Housing Management Tenancy Management Charity Housing Association Local Authority Housing Jobs Housing Vacancies Supported Living Supported Housing
May 13, 2024
Seasonal
Housing Support Worker Housing provider in Supported Living Hereford Sociable Working Hours Excellent Pay Rate £17.85 Umbrella Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The role is that of a Housing Support Worker; this is initially a three-month interim contract covering sickness. This is a full-time role; 35 hours a week. Working pattern is 3 week rolling rota of 9-5pm 11am -7pm and 2-10pm some weekends Pay rate for this role is £14.00 per hour on PAYE OR £17.85 Umbrella. The role will be subject to an Enhanced DBS Check. Full UK Driver's license and access to a vehicle is essential. The role is based in Hereford. The Responsibilities: In your role as a Housing Support Worker, you will supporting clients with money management including household bills/ management of income/ claiming benefits/ accessing specialist debt advice/ accessing training and employment / dealing with financial abuse. As a Housing Support Worker, you will be supporting clients to obtain or maintain accommodation or where homelessness is inevitable, to support them in securing and maintaining suitable alternative accommodation. You assess the client's need for individual support visits within your caseload and prioritise within the limits of support time available. You will provide advice and support to encourage clients to access education, training and work opportunities. Furthermore, as a Housing Support Worker, you will support clients to engage with the communities they live in which includes reducing disputes with neighbours and reducing anti-social behaviour. Housing Support Worker Floating Support Worker Outreach Support Worker Support Worker Scheme Manager Homelessness Support Officer Tenancy Support Night Support Worker Senior Residential Support Worker Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Voids and Lettings Support Officer YMCA Homeless - Young People - Supported Living - Scheme Manager Hereford Herefordshire Housing Management Tenancy Management Charity Housing Association Local Authority Housing Jobs Housing Vacancies Supported Living Supported Housing
Job Title: Supported Housing Officer Location: Bristol Salary: £25,000 per annum (Pro rata for part time) Job Type : Full-time or part-time, Permanent. Reporting to : Team Leader - part of the Support Services Department. Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are entering an exciting time of change and now have the opportunity to recruit supported housing officers to join our teams in Bristol. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague We have services located in central, north and south Bristol. Wherever you work, you will: Establish and maintain trusting relationships with our residents, some of whom will be parents, maintaining regular contact and facilitating a co -produced planned programme of support Assess and identify the strengths, support needs and risks of in line with organisational Support Delivery and Risk Management procedures Assist residents to identify and access appropriate move on accommodation. Encourage and facilitate the aspirations of the people you support in education, training and employment Work in partnership with external agencies to safeguard and facilitate the effective delivery of support and improve outcomes for those receiving our services What you will need to be successful: Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services Empathy with the causes of homelessness for vulnerable women / parents and the barriers they face Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days Paid day off for your birthday Access to accredited training and career development through Elim Skills Academy Company pension Life Assurance Health cash plan, which includes discounts to a wide range of shops and services Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR on . Closing date - 31st May 2024 Interviews - Week of 3rd June 2024 We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Candidates with experience of; Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Information Advisor, Information Specialist, Supported Housing Officer, Social Housing Worker, Housing Administrator will be considered for this role.
May 12, 2024
Full time
Job Title: Supported Housing Officer Location: Bristol Salary: £25,000 per annum (Pro rata for part time) Job Type : Full-time or part-time, Permanent. Reporting to : Team Leader - part of the Support Services Department. Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are entering an exciting time of change and now have the opportunity to recruit supported housing officers to join our teams in Bristol. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague We have services located in central, north and south Bristol. Wherever you work, you will: Establish and maintain trusting relationships with our residents, some of whom will be parents, maintaining regular contact and facilitating a co -produced planned programme of support Assess and identify the strengths, support needs and risks of in line with organisational Support Delivery and Risk Management procedures Assist residents to identify and access appropriate move on accommodation. Encourage and facilitate the aspirations of the people you support in education, training and employment Work in partnership with external agencies to safeguard and facilitate the effective delivery of support and improve outcomes for those receiving our services What you will need to be successful: Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services Empathy with the causes of homelessness for vulnerable women / parents and the barriers they face Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days Paid day off for your birthday Access to accredited training and career development through Elim Skills Academy Company pension Life Assurance Health cash plan, which includes discounts to a wide range of shops and services Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR on . Closing date - 31st May 2024 Interviews - Week of 3rd June 2024 We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Candidates with experience of; Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Information Advisor, Information Specialist, Supported Housing Officer, Social Housing Worker, Housing Administrator will be considered for this role.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
We are looking for a committed and motivated person to provide a high-quality HR service, advising on a range of employee relation issues in a small, dynamic and friendly Human Resource team working for a company who values its employees and residents we support. Who are we? At Hightown, we're a charitable housing association that builds homes and supports people. We provide affordable homes and a wide range of care and supported housing services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. Our aim is to deliver demonstrable social value and impact in all of our activities. To support the fantastic work we do we are seeking to recruit an Employee Relations Officer to help support the wider Human Resources team as they develop and deploy policies and procedures which support our People Plans across the whole company. About the Role Working as part of a dedicated and committed in-house HR Team you will support the full employee lifecycle and; Advise managers and staff on all ER issues and lead on case management including Absence, Flexible Working, Probation, Capability Confidently and proactively review, update and develop policies to support the People Plan in line with legislation and best practice Provide support to the Employee Relations Manager, including maintaining databases, preparing letter templates, attending meetings, taking minutes, filing, policy research and updates Prepare and analyse data for regular HR reports Support wider HR initiatives as required Who we are looking for To be successful in the role you will be able to demonstrate experience of working in a HR team and have; Casework experience within Employee Relations and knowledge of employment law and best practice Experience in delivering an HR service within a busy working environment Confidence in delivering advice to all levels of staff and challenge constructively where necessary A passion for reducing absence and promoting health and wellbeing A high level of organisational skills with the ability to understand detailed information A CIPD qualification or part qualified or equivalent experience Additionally the successful candidate will share our core values: At Hightown we ensure our workplace values are at the heart of everything we do. Our values are: Putting our residents and service users first Treating people with respect, promoting independence and choice Developing passionate and committed teams Being cost effective without compromising standards or safety Our Benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: Generous annual leave allowance of 33 days per year including bank holidays, rising with service to 35 days Competitive salary of 33,425 pa for a 35 hour week Ability to work from home two days per week by agreement Workplace Pension Scheme Free staff car park facility Discretionary annual bonus based on satisfactory performance Monthly attendance bonus of 1.25% Regular market reviews of salary and cost of living Life assurance cover of three times your annual salary Employee health and wellbeing programmes & access to onsite gym facilities Ongoing training and support to deliver outstanding support Closing date: Wednesday 22nd May 2024 Interview date: Tuesday 28th and Wednesday 29th May 2024 Please ensure that you make your application as soon as possible. If we have a high number of applications we may close the vacancy earlier. We are an Equal Opportunities and Disability Confident Employer.
May 12, 2024
Full time
We are looking for a committed and motivated person to provide a high-quality HR service, advising on a range of employee relation issues in a small, dynamic and friendly Human Resource team working for a company who values its employees and residents we support. Who are we? At Hightown, we're a charitable housing association that builds homes and supports people. We provide affordable homes and a wide range of care and supported housing services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. Our aim is to deliver demonstrable social value and impact in all of our activities. To support the fantastic work we do we are seeking to recruit an Employee Relations Officer to help support the wider Human Resources team as they develop and deploy policies and procedures which support our People Plans across the whole company. About the Role Working as part of a dedicated and committed in-house HR Team you will support the full employee lifecycle and; Advise managers and staff on all ER issues and lead on case management including Absence, Flexible Working, Probation, Capability Confidently and proactively review, update and develop policies to support the People Plan in line with legislation and best practice Provide support to the Employee Relations Manager, including maintaining databases, preparing letter templates, attending meetings, taking minutes, filing, policy research and updates Prepare and analyse data for regular HR reports Support wider HR initiatives as required Who we are looking for To be successful in the role you will be able to demonstrate experience of working in a HR team and have; Casework experience within Employee Relations and knowledge of employment law and best practice Experience in delivering an HR service within a busy working environment Confidence in delivering advice to all levels of staff and challenge constructively where necessary A passion for reducing absence and promoting health and wellbeing A high level of organisational skills with the ability to understand detailed information A CIPD qualification or part qualified or equivalent experience Additionally the successful candidate will share our core values: At Hightown we ensure our workplace values are at the heart of everything we do. Our values are: Putting our residents and service users first Treating people with respect, promoting independence and choice Developing passionate and committed teams Being cost effective without compromising standards or safety Our Benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: Generous annual leave allowance of 33 days per year including bank holidays, rising with service to 35 days Competitive salary of 33,425 pa for a 35 hour week Ability to work from home two days per week by agreement Workplace Pension Scheme Free staff car park facility Discretionary annual bonus based on satisfactory performance Monthly attendance bonus of 1.25% Regular market reviews of salary and cost of living Life assurance cover of three times your annual salary Employee health and wellbeing programmes & access to onsite gym facilities Ongoing training and support to deliver outstanding support Closing date: Wednesday 22nd May 2024 Interview date: Tuesday 28th and Wednesday 29th May 2024 Please ensure that you make your application as soon as possible. If we have a high number of applications we may close the vacancy earlier. We are an Equal Opportunities and Disability Confident Employer.
Fixed Term Contract until 17th January 2025 Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations. The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided). So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 09, 2024
Full time
Fixed Term Contract until 17th January 2025 Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations. The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided). So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
We have an incredible new opportunity for a Project Director to lead the overall technical strategy and development management on a new multi-branded scheme of up to 2,200 dwellings to be delivered through a Joint Venture Partnership, based at our South West Midlands office in Coleshill. Reporting to the Regional Technical Director, you will provide leadership, strategic vision and direction to the business to ensure that the strategies and objectives, alongside the forecast and financial management, are developed and achieved through its operations whilst managing the technical delivery with a strong focus on pre construction management. The Project Director will be responsible for the overall operational management of the scheme to ensure the interests of the Joint Venture Partnership are maintained and promoted at all times. You will also ensure the general motivation, wellbeing and continued incentive of all Company employees. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality You will have held a Senior Management or Divisional Director role with significant experience in the Housebuilding industry. An understanding of external influences affecting the housing and property markets. You will have been involved in the preparation, presentation and achievement of a forecast and part of an annual budget which is in line with a project's targets. Ability to formulate strategic options for large projects. Ability to manage multiple objectives over short, medium and long-term time horizons. Ability to see the interconnection between actions to avoid unintended consequences and to balance potentially conflicting objectives. Ability to communicate how micro and macro initiatives contribute to wider strategic objectives of the project. Ability to drive desired outcomes from multi discipline teams. Managing performance using a balance of challenge and support. Ability to achieve sustainable out performance, by understanding key drivers and reinforcing positive actions and behaviours. Ability to communicate performance to internal and external stakeholders, ensuring that key measures are understood and acted upon. Ability to engage internal and external stakeholders (suppliers / customers / employees) at all levels to gain desired responses, ensuring that tone and content reflect the audience but are consistent in message. Managing all relationships to reinforce strategic position, brand reputation and financial Maintaining a positive working relationship with Board members and managing the different drivers of the parties to support each other with business growth and performance. You will have excellent leadership and communication skills, with the ability to influence and motivate colleagues at all levels towards the project objectives Experience of managing large scale, complex mixed-use regeneration projects from first principles to delivery. Able to communicate effectively and confidentially with a range of internal and external stakeholders More about the Project Director role You will help colleagues build and lead effective, high performing management teams ensuring all aspects of processes are met and run smoothly and efficiently to ensure that the financial forecast and production targets are achieved for the Joint Venture You will support the Directors and management teams, ensuring that all areas of the JV are working collaboratively and consistently You will assist with the Health and Safety aspects of the JV to ensure that adequate provisions, plans, reporting and actions are in place to ensure that the project adheres to both Group policy and HSE requirements You will develop and maintain positive working relationships with fellow Directors, to support each other with the JV performance You will liaise with the JV board as to the day to day operations of the JV. You will be key in preparing material for the Monthly Board Pack, to present in Board Meetings with the Joint Venture Representatives and Board Members You will ensure that all Group policies, procedures and disciplines are adhered to throughout the Company and that the Company complies with all statutory requirements Managing the JV Projects through feasibility, site assembly, planning, land drawdown Managing the professional team to design efficient and viable development proposals that meet the constraints of the site, applicable planning policies and JV objectives Full focus on delivering the JV objectives and the ability to make decisions at a strategic level; as the Project Executive you are accountable for making day-to-day decisions which affect the wider project You will have a strong rapport as a people manager, with the ability to lead a high-performing team across the entire operational function, even when reporting lines are dotted A breadth of technical and industry knowledge, being commercially aware and financially astute to assist with the P&L, balance sheet, cashflow and cost control for the Joint Venture (supported by the shadow board) A dynamic, driven, and approachable personality with excellent people management skills; the ability to lead by example and set high standards and effective KPIs that will deliver operational excellence. You are able to establish the JV business controls and are able to measure and monitor these to ensure the effective application of such controls to drive business efficiency You have the ability to work with and influence others within the wider JV to ensure that best practices are shared to aid the JV in achieving its overall objectives You will have the ability to formulate the Joint Venture strategy, identifying key drivers of performance, together with associated risks and opportunities and to effectively communicate this strategy. You are conscious of market conditions and evaluate strategic options for the Joint Venture Securing required JV and corporate approvals and partner approvals. Manage project budgets and development expenditure Manage development appraisals to monitor viability of development proposals Manage the submission and delivery of planning approval Manage external stakeholder engagement to assist in achieving planning permission and communicating objectives Maintaining relationships with partners including local authority officers and politician Managing the production of project development strategies roles & responsibilities, programme and deliverables Establish and manage the programme strategy for the development Identify and manage project risk including legal, planning, financial and relationship Represent the JV within relevant Community, Partnership and sector forums. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 09, 2024
Full time
We have an incredible new opportunity for a Project Director to lead the overall technical strategy and development management on a new multi-branded scheme of up to 2,200 dwellings to be delivered through a Joint Venture Partnership, based at our South West Midlands office in Coleshill. Reporting to the Regional Technical Director, you will provide leadership, strategic vision and direction to the business to ensure that the strategies and objectives, alongside the forecast and financial management, are developed and achieved through its operations whilst managing the technical delivery with a strong focus on pre construction management. The Project Director will be responsible for the overall operational management of the scheme to ensure the interests of the Joint Venture Partnership are maintained and promoted at all times. You will also ensure the general motivation, wellbeing and continued incentive of all Company employees. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality You will have held a Senior Management or Divisional Director role with significant experience in the Housebuilding industry. An understanding of external influences affecting the housing and property markets. You will have been involved in the preparation, presentation and achievement of a forecast and part of an annual budget which is in line with a project's targets. Ability to formulate strategic options for large projects. Ability to manage multiple objectives over short, medium and long-term time horizons. Ability to see the interconnection between actions to avoid unintended consequences and to balance potentially conflicting objectives. Ability to communicate how micro and macro initiatives contribute to wider strategic objectives of the project. Ability to drive desired outcomes from multi discipline teams. Managing performance using a balance of challenge and support. Ability to achieve sustainable out performance, by understanding key drivers and reinforcing positive actions and behaviours. Ability to communicate performance to internal and external stakeholders, ensuring that key measures are understood and acted upon. Ability to engage internal and external stakeholders (suppliers / customers / employees) at all levels to gain desired responses, ensuring that tone and content reflect the audience but are consistent in message. Managing all relationships to reinforce strategic position, brand reputation and financial Maintaining a positive working relationship with Board members and managing the different drivers of the parties to support each other with business growth and performance. You will have excellent leadership and communication skills, with the ability to influence and motivate colleagues at all levels towards the project objectives Experience of managing large scale, complex mixed-use regeneration projects from first principles to delivery. Able to communicate effectively and confidentially with a range of internal and external stakeholders More about the Project Director role You will help colleagues build and lead effective, high performing management teams ensuring all aspects of processes are met and run smoothly and efficiently to ensure that the financial forecast and production targets are achieved for the Joint Venture You will support the Directors and management teams, ensuring that all areas of the JV are working collaboratively and consistently You will assist with the Health and Safety aspects of the JV to ensure that adequate provisions, plans, reporting and actions are in place to ensure that the project adheres to both Group policy and HSE requirements You will develop and maintain positive working relationships with fellow Directors, to support each other with the JV performance You will liaise with the JV board as to the day to day operations of the JV. You will be key in preparing material for the Monthly Board Pack, to present in Board Meetings with the Joint Venture Representatives and Board Members You will ensure that all Group policies, procedures and disciplines are adhered to throughout the Company and that the Company complies with all statutory requirements Managing the JV Projects through feasibility, site assembly, planning, land drawdown Managing the professional team to design efficient and viable development proposals that meet the constraints of the site, applicable planning policies and JV objectives Full focus on delivering the JV objectives and the ability to make decisions at a strategic level; as the Project Executive you are accountable for making day-to-day decisions which affect the wider project You will have a strong rapport as a people manager, with the ability to lead a high-performing team across the entire operational function, even when reporting lines are dotted A breadth of technical and industry knowledge, being commercially aware and financially astute to assist with the P&L, balance sheet, cashflow and cost control for the Joint Venture (supported by the shadow board) A dynamic, driven, and approachable personality with excellent people management skills; the ability to lead by example and set high standards and effective KPIs that will deliver operational excellence. You are able to establish the JV business controls and are able to measure and monitor these to ensure the effective application of such controls to drive business efficiency You have the ability to work with and influence others within the wider JV to ensure that best practices are shared to aid the JV in achieving its overall objectives You will have the ability to formulate the Joint Venture strategy, identifying key drivers of performance, together with associated risks and opportunities and to effectively communicate this strategy. You are conscious of market conditions and evaluate strategic options for the Joint Venture Securing required JV and corporate approvals and partner approvals. Manage project budgets and development expenditure Manage development appraisals to monitor viability of development proposals Manage the submission and delivery of planning approval Manage external stakeholder engagement to assist in achieving planning permission and communicating objectives Maintaining relationships with partners including local authority officers and politician Managing the production of project development strategies roles & responsibilities, programme and deliverables Establish and manage the programme strategy for the development Identify and manage project risk including legal, planning, financial and relationship Represent the JV within relevant Community, Partnership and sector forums. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Fixed Term Contract until 17th January 2025 Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn t a call centre or sales role it s about delivering a positive customer experience to our customers and maximising Stonewater s income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations. The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided). So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 09, 2024
Contractor
Fixed Term Contract until 17th January 2025 Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn t a call centre or sales role it s about delivering a positive customer experience to our customers and maximising Stonewater s income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations. The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided). So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
My client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes : Strong knowledge of income advice and experience in housing Will be responsible of maximum recovery of all service charge income including the recovery of debts and arrears in accordance with the council's procedures Monitoring service charge accounts and taking necessary action for recovery of debt. Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing. Submit cases for Judgement and monitor progress accordingly Manage individual leaseholders accounts making sure their updated Providing appropriate advice on availability of financial assistance for leaseholders in respect of major works debt. Strong at building internal and external relationships with colleagues and partnership organisations. Should be using your Business & Administration or Finance or significant experience throughout this role If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
May 09, 2024
Seasonal
My client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition. The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running. Duties Includes : Strong knowledge of income advice and experience in housing Will be responsible of maximum recovery of all service charge income including the recovery of debts and arrears in accordance with the council's procedures Monitoring service charge accounts and taking necessary action for recovery of debt. Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing. Submit cases for Judgement and monitor progress accordingly Manage individual leaseholders accounts making sure their updated Providing appropriate advice on availability of financial assistance for leaseholders in respect of major works debt. Strong at building internal and external relationships with colleagues and partnership organisations. Should be using your Business & Administration or Finance or significant experience throughout this role If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
Resident Liaison Officer - Fire Safety Team Camden I am recruiting for a local authority who is looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works.You will liaise with stakeholders across the service to maintain the highest standard of service for our residents. You will work closely with the Project Managers in the Capital Works team to ensure that residents are supported during the delivery of the works to their homes. Job Role Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders. Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service. Work flexibly and creatively to prevent casework escalating to formal complaints. To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents. To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.
May 09, 2024
Contractor
Resident Liaison Officer - Fire Safety Team Camden I am recruiting for a local authority who is looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works.You will liaise with stakeholders across the service to maintain the highest standard of service for our residents. You will work closely with the Project Managers in the Capital Works team to ensure that residents are supported during the delivery of the works to their homes. Job Role Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders. Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service. Work flexibly and creatively to prevent casework escalating to formal complaints. To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents. To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism click apply for full job details
May 09, 2024
Full time
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism click apply for full job details