Service Desk Manager (MSP) About Us: My client are a leading provider of IT, networking, and telecoms solutions nationwide. With a focus on innovation and customer satisfaction, we serve a diverse range of clients, ensuring their systems are efficient, secure, and optimized for success. We pride ourselves on our commitment to excellence and our dedication to providing top-notch service to our clients. Position Overview: We are seeking a skilled Service Desk Manager to join our dynamic team. As a Service Desk Manager, you will be responsible for overseeing our service desk operations, ensuring prompt and effective resolution of technical issues for our clients. This role is crucial in maintaining high levels of customer satisfaction and ensuring that our services align with industry best practices. Location: This position can be remote or ideally based near Bournemouth, offering flexibility to suit the candidate's preference. Responsibilities: Manage and lead a team of service desk technicians, providing guidance, training, and support as needed. Oversee the day-to-day operations of the service desk, including ticket management, escalation procedures, and performance monitoring. Ensure that service level agreements (SLAs) are met or exceeded, maintaining high levels of customer satisfaction. Collaborate with other departments to identify and implement process improvements, enhancing the efficiency and effectiveness of our service delivery. Act as a point of escalation for complex technical issues, providing expert guidance and support to resolve them in a timely manner. Develop and maintain documentation, knowledge base articles, and training materials to support the service desk team. Stay up to date with industry trends and technologies, particularly in Microsoft 365 and Azure, to ensure our services remain cutting-edge and competitive. Conduct regular performance reviews and provide feedback to team members, fostering a culture of continuous improvement and development. Qualifications: Proven experience in a service desk management role, preferably within a Managed Services Provider (MSP) environment. Strong knowledge of Microsoft 365 and Azure platforms, including administration, troubleshooting, and optimization. Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Exceptional communication skills, both written and verbal, with the ability to interact effectively with clients and internal stakeholders. Solid understanding of ITIL framework and best practices. Certifications such as ITIL, Microsoft Certified: Azure Administrator Associate, or equivalent, are a plus. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Benefits: £45,000.00 - £50,000.00 Salary Remote work options Flexible working hours 20 days + 8 Bank Holidays Professional development opportunities Dynamic and collaborative work environment Join us and be part of a team that is dedicated to delivering outstanding IT services to our clients nationwide! Apply now to embark on an exciting career with this dynamic MSP.
May 18, 2024
Full time
Service Desk Manager (MSP) About Us: My client are a leading provider of IT, networking, and telecoms solutions nationwide. With a focus on innovation and customer satisfaction, we serve a diverse range of clients, ensuring their systems are efficient, secure, and optimized for success. We pride ourselves on our commitment to excellence and our dedication to providing top-notch service to our clients. Position Overview: We are seeking a skilled Service Desk Manager to join our dynamic team. As a Service Desk Manager, you will be responsible for overseeing our service desk operations, ensuring prompt and effective resolution of technical issues for our clients. This role is crucial in maintaining high levels of customer satisfaction and ensuring that our services align with industry best practices. Location: This position can be remote or ideally based near Bournemouth, offering flexibility to suit the candidate's preference. Responsibilities: Manage and lead a team of service desk technicians, providing guidance, training, and support as needed. Oversee the day-to-day operations of the service desk, including ticket management, escalation procedures, and performance monitoring. Ensure that service level agreements (SLAs) are met or exceeded, maintaining high levels of customer satisfaction. Collaborate with other departments to identify and implement process improvements, enhancing the efficiency and effectiveness of our service delivery. Act as a point of escalation for complex technical issues, providing expert guidance and support to resolve them in a timely manner. Develop and maintain documentation, knowledge base articles, and training materials to support the service desk team. Stay up to date with industry trends and technologies, particularly in Microsoft 365 and Azure, to ensure our services remain cutting-edge and competitive. Conduct regular performance reviews and provide feedback to team members, fostering a culture of continuous improvement and development. Qualifications: Proven experience in a service desk management role, preferably within a Managed Services Provider (MSP) environment. Strong knowledge of Microsoft 365 and Azure platforms, including administration, troubleshooting, and optimization. Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Exceptional communication skills, both written and verbal, with the ability to interact effectively with clients and internal stakeholders. Solid understanding of ITIL framework and best practices. Certifications such as ITIL, Microsoft Certified: Azure Administrator Associate, or equivalent, are a plus. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Benefits: £45,000.00 - £50,000.00 Salary Remote work options Flexible working hours 20 days + 8 Bank Holidays Professional development opportunities Dynamic and collaborative work environment Join us and be part of a team that is dedicated to delivering outstanding IT services to our clients nationwide! Apply now to embark on an exciting career with this dynamic MSP.
Van Driver Type: Permanent, Full-time Working hours: 40 hours. Job Function: To provide professional delivery/collection of welfare vans to/from site. Reporting to: Depot Manager. Liaising with: Customers, Depot Staff and Hire Desk administrators. The ideal candidate will have good communication skills, will have excellent planning journey skills. Responsibilities: Driving company vans to and from premises. Carry out daily vehicle checks and reporting any defects. (Including correct manufacturers service intervals are adhered to Ensure that the company's health and safety policy and procedures are adhered to in relation to all operations. Follow company's Employee handbook policies and procedures. Prepare vans for hire, including the valeting, testing and inspecting of welfare vans Any other duties requested by your Manager. Requirements: Experience in a similar role. Excellent communication skills. Attention to detail. 2 years driving experience on a UK driving licence. Be always polite and well-mannered. If you are interested our client is holding interviews over the next couple of weeks. These are straight permanant roles. Apply below or contact Jessica recruitment
May 18, 2024
Full time
Van Driver Type: Permanent, Full-time Working hours: 40 hours. Job Function: To provide professional delivery/collection of welfare vans to/from site. Reporting to: Depot Manager. Liaising with: Customers, Depot Staff and Hire Desk administrators. The ideal candidate will have good communication skills, will have excellent planning journey skills. Responsibilities: Driving company vans to and from premises. Carry out daily vehicle checks and reporting any defects. (Including correct manufacturers service intervals are adhered to Ensure that the company's health and safety policy and procedures are adhered to in relation to all operations. Follow company's Employee handbook policies and procedures. Prepare vans for hire, including the valeting, testing and inspecting of welfare vans Any other duties requested by your Manager. Requirements: Experience in a similar role. Excellent communication skills. Attention to detail. 2 years driving experience on a UK driving licence. Be always polite and well-mannered. If you are interested our client is holding interviews over the next couple of weeks. These are straight permanant roles. Apply below or contact Jessica recruitment
Are you passionate about technology and helping others? We're seeking a skilled Technical Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and love solving IT challenges, this role is perfect for you! Responsibilities: Provide exceptional technical support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain systems and applications. Collaborate with cross-functional teams to resolve complex problems. Educate users on best practices and new technologies. Qualifications: Strong problem-solving skills and customer service orientation. Proficiency in Windows, macOS, and common software applications. Excellent communication skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Perks: Competitive salary and benefits package. Professional development opportunities. Fun and inclusive work environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Are you passionate about technology and helping others? We're seeking a skilled Technical Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and love solving IT challenges, this role is perfect for you! Responsibilities: Provide exceptional technical support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain systems and applications. Collaborate with cross-functional teams to resolve complex problems. Educate users on best practices and new technologies. Qualifications: Strong problem-solving skills and customer service orientation. Proficiency in Windows, macOS, and common software applications. Excellent communication skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Perks: Competitive salary and benefits package. Professional development opportunities. Fun and inclusive work environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
May 17, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
Berry Recruitment are NOW hiring for a committed and experienced Central Business Support Administrator to work for a market leading accountancy practice to recruit an Administrator to join their Operations team. Role: Central Business Support Administrator Salary: £24,000 Per Annum Location: Oxford, Oxfordshire Holiday Entitlement: 25 Days Annual Leave - Life Assurance - Health care scheme - Cycle to work scheme - Holiday trading - Wellbeing Programme - Training and Progression opportunities Key Responsibilities of the Central Business Support Administrator: Provide general administrative support to all our divisions, including tasks such as monthly billing, filing, booking meeting rooms, providing holiday cover for service line administrators, and using the Business Support Helpdesk Ticketing system. Provide support with client onboarding, including the creation of client Letters of Engagement, adhering to Money Laundering procedures, and assisting in the conversion of clients. Meet and greet office visitors. Opportunity to visit other offices to offer administrative support. Help with internal and external events. Ensure a great client experience with both in-person visitors and telephone contact with clients and suppliers. Assist with general office upkeep. About you: Proven communication skills, both written and verbal Strong IT skills, specifically MS Suite and able to pick up new IT packages very quickly. Exceptional attention to detail A positive, confident, and proactive attitude Enjoy working as part of a team and self-motivated. Relevant work experience and/or experience of working within a fast-paced office environment would be great but not essential. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 17, 2024
Full time
Berry Recruitment are NOW hiring for a committed and experienced Central Business Support Administrator to work for a market leading accountancy practice to recruit an Administrator to join their Operations team. Role: Central Business Support Administrator Salary: £24,000 Per Annum Location: Oxford, Oxfordshire Holiday Entitlement: 25 Days Annual Leave - Life Assurance - Health care scheme - Cycle to work scheme - Holiday trading - Wellbeing Programme - Training and Progression opportunities Key Responsibilities of the Central Business Support Administrator: Provide general administrative support to all our divisions, including tasks such as monthly billing, filing, booking meeting rooms, providing holiday cover for service line administrators, and using the Business Support Helpdesk Ticketing system. Provide support with client onboarding, including the creation of client Letters of Engagement, adhering to Money Laundering procedures, and assisting in the conversion of clients. Meet and greet office visitors. Opportunity to visit other offices to offer administrative support. Help with internal and external events. Ensure a great client experience with both in-person visitors and telephone contact with clients and suppliers. Assist with general office upkeep. About you: Proven communication skills, both written and verbal Strong IT skills, specifically MS Suite and able to pick up new IT packages very quickly. Exceptional attention to detail A positive, confident, and proactive attitude Enjoy working as part of a team and self-motivated. Relevant work experience and/or experience of working within a fast-paced office environment would be great but not essential. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Towing Driver Type: Permanent, Full-time Working hours: 40 hours. Job Function: To provide timeous professional loading/delivery/collection of hire equipment to/from site. Reporting to: Depot Manager. Liaising with: Customers, Depot Staff and Hire Desk administrators. The ideal candidate will have a proven track record of driving experience in a similar environment, always driving responsibly and safely within the law. Responsibilities: Deliver/collect equipment to site and complete handover process with customer. Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer. Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to. Ensure digital tachographs are used and downloaded in line with current legislation. Ensure that the company's health and safety policy and procedures are adhered to in relation to all operations. Follow company's Employee handbook policies and procedures. Any other duties requested by your Manager. Requirements: Experience in a similar role. Excellent communication skills. Attention to detail. 2 years driving experience on a UK driving licence. Must have experience in towing Must have a digital tachograph card Be always polite and well-mannered Our client is holding interview over the next couple of weeks so if you are intrerested in the role then please apply below or contact Jessica Recruitment
May 17, 2024
Full time
Towing Driver Type: Permanent, Full-time Working hours: 40 hours. Job Function: To provide timeous professional loading/delivery/collection of hire equipment to/from site. Reporting to: Depot Manager. Liaising with: Customers, Depot Staff and Hire Desk administrators. The ideal candidate will have a proven track record of driving experience in a similar environment, always driving responsibly and safely within the law. Responsibilities: Deliver/collect equipment to site and complete handover process with customer. Conduct thorough inspections of units for any damages/shortages on collection and ensure they are noted correctly on the tablet, pictures are taken and signed for wherever possible by the customer. Carry out daily vehicle checks and reporting any defects. Including correct manufacturers service intervals are adhered to. Ensure digital tachographs are used and downloaded in line with current legislation. Ensure that the company's health and safety policy and procedures are adhered to in relation to all operations. Follow company's Employee handbook policies and procedures. Any other duties requested by your Manager. Requirements: Experience in a similar role. Excellent communication skills. Attention to detail. 2 years driving experience on a UK driving licence. Must have experience in towing Must have a digital tachograph card Be always polite and well-mannered Our client is holding interview over the next couple of weeks so if you are intrerested in the role then please apply below or contact Jessica Recruitment
ReceptionistLocation: CardiffJob Type: Full-timeWe are seeking a professional and welcoming Receptionist to join a reputable accounting firm based in Cardiff. The ideal candidate will be the first point of contact for our clients, providing administrative support across the organisation and ensuring the smooth running of our front desk operations. Day-to-day of the role: Greet clients and visitors with a positive, helpful attitude. Assist with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Answer, forward, and screen phone calls in a polite and professional manner. Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assist with scheduling appointments and meeting room bookings. Update calendars and schedule meetings. Keep the reception area tidy and presentable, with all necessary stationery and materials. Provide excellent customer service. Receive deliveries; sort and distribute incoming mail. Required Skills & Qualifications: Proven work experience as a Receptionist, Front Office Representative or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational skills. Multitasking and time-management skills, with the ability to prioritise tasks. Customer service attitude. Benefits: Competitive salary. Opportunities for professional development. Supportive team environment. Central location with easy access to public transport. Private healthcare -extended to family members Annual bonus Annual pay reviews Four paid socials a year and team building events Free onsite parking 23 days holiday plus bank holiday If you are interested can you please send your updated cv to Lauren at Reed- Cardiff
May 17, 2024
Full time
ReceptionistLocation: CardiffJob Type: Full-timeWe are seeking a professional and welcoming Receptionist to join a reputable accounting firm based in Cardiff. The ideal candidate will be the first point of contact for our clients, providing administrative support across the organisation and ensuring the smooth running of our front desk operations. Day-to-day of the role: Greet clients and visitors with a positive, helpful attitude. Assist with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Answer, forward, and screen phone calls in a polite and professional manner. Maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. Assist with scheduling appointments and meeting room bookings. Update calendars and schedule meetings. Keep the reception area tidy and presentable, with all necessary stationery and materials. Provide excellent customer service. Receive deliveries; sort and distribute incoming mail. Required Skills & Qualifications: Proven work experience as a Receptionist, Front Office Representative or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational skills. Multitasking and time-management skills, with the ability to prioritise tasks. Customer service attitude. Benefits: Competitive salary. Opportunities for professional development. Supportive team environment. Central location with easy access to public transport. Private healthcare -extended to family members Annual bonus Annual pay reviews Four paid socials a year and team building events Free onsite parking 23 days holiday plus bank holiday If you are interested can you please send your updated cv to Lauren at Reed- Cardiff
Job Title: Service Desk Coordinator Location: Burnham (Work from home and office) Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support. We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally. We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team. Service Desk coordinator Basic Duties: Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors Raise Orders and book with contractors. Organise attendance with sites/clients Liaise with contractors/clients whilst works are ongoing Following up with client to ensure work is completed to satisfactory level. Chase for any reports/invoices to Close job Logging jobs on to the CRM system Send quotes to clients as per request Updating jobs status on a daily basis Compiling supplier invoices Complete weekly costing for orders Keeping rapport and relationships with both contractors and clients To report to and follow instructions from senior management. Must be willing to work on company software s, training will be provided. Skills and Qualifications required: Strong Computer Skills ie, Microsoft word and excel. Good communication skills. Good customer service skills Work on own initiative and as part of a team Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage. Hours of Work: 8.30am to 12.30pm ( Monday to Friday ) Rates of Pay: up to £13.00 per hour This could become a full time job for the right calibre of candidate. Immediate Start and weekly paid.
May 16, 2024
Full time
Job Title: Service Desk Coordinator Location: Burnham (Work from home and office) Dynamic Resourcing Services Ltd has been established since 2006 and specialises in Workplace Support. We have a number of Blue-Chip clients within Manufacturing, Distribution and Facilities Management who have multiple sites nationally. We require an experienced Service Desk Coordinator (Mainly working from home and occasional office-based working) to provide support to the Operations Team. Service Desk coordinator Basic Duties: Receiving orders and responding to queries and requests via chat, email, or phone with Client and Contractors Raise Orders and book with contractors. Organise attendance with sites/clients Liaise with contractors/clients whilst works are ongoing Following up with client to ensure work is completed to satisfactory level. Chase for any reports/invoices to Close job Logging jobs on to the CRM system Send quotes to clients as per request Updating jobs status on a daily basis Compiling supplier invoices Complete weekly costing for orders Keeping rapport and relationships with both contractors and clients To report to and follow instructions from senior management. Must be willing to work on company software s, training will be provided. Skills and Qualifications required: Strong Computer Skills ie, Microsoft word and excel. Good communication skills. Good customer service skills Work on own initiative and as part of a team Ideally someone with previous working experience within the Facilities Services Industry or Property Maintenance would be an advantage. Hours of Work: 8.30am to 12.30pm ( Monday to Friday ) Rates of Pay: up to £13.00 per hour This could become a full time job for the right calibre of candidate. Immediate Start and weekly paid.
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
May 16, 2024
Full time
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
Customer Support Administrator : £23,800 per annum - salary progression upon successful probation. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets; this is the reason we are passionate about providing long-lasting careers. The Customer Support Administrator Role Overview: To facilitate any incoming Bodyworn enquiries from WCCTV s customers via telephone/email, providing them with technical support resolutions in line with company objectives. Ensure accurate logging of all incoming enquiries. Daily checking/assistance of all elements of Bodyworn customer support, (technical support enquiries which have been logged, returns and trials) ensuring SLA s are met and early warnings are created Coordinate and communicate effectively with account managers and customers on updates to orders, deliveries and delays Creation of internal/external troubleshooting guides/tutorial videos in line with WCCTVs quality guidelines To provide remote Bodyworn installations for customers, utilising remote desktop facility to install both standalone and Cloud installations Provide remote training to customers The Benefits: Annual Salary of £23,800 increasing to £25,000 upon successful completion of the probationary period. SIA training and licence provided. Private Equity backed employer, we will provide continuous support and development throughout your career. 23 days annual leave plus bank holidays, entitlement increasing with length of service from year two. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. Your Experience: 1 years experience within a customer service role. Excellent communication and interpersonal skills. Outstanding customer service credentials. Good computer skills. Strong organisational and time management skills. Enjoy working in a fast-paced dynamic environment. Ability to work within a team. This role will require the BS7858 clearance during the probationary period. Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, Ones to Watch list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.
May 16, 2024
Full time
Customer Support Administrator : £23,800 per annum - salary progression upon successful probation. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets; this is the reason we are passionate about providing long-lasting careers. The Customer Support Administrator Role Overview: To facilitate any incoming Bodyworn enquiries from WCCTV s customers via telephone/email, providing them with technical support resolutions in line with company objectives. Ensure accurate logging of all incoming enquiries. Daily checking/assistance of all elements of Bodyworn customer support, (technical support enquiries which have been logged, returns and trials) ensuring SLA s are met and early warnings are created Coordinate and communicate effectively with account managers and customers on updates to orders, deliveries and delays Creation of internal/external troubleshooting guides/tutorial videos in line with WCCTVs quality guidelines To provide remote Bodyworn installations for customers, utilising remote desktop facility to install both standalone and Cloud installations Provide remote training to customers The Benefits: Annual Salary of £23,800 increasing to £25,000 upon successful completion of the probationary period. SIA training and licence provided. Private Equity backed employer, we will provide continuous support and development throughout your career. 23 days annual leave plus bank holidays, entitlement increasing with length of service from year two. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. Your Experience: 1 years experience within a customer service role. Excellent communication and interpersonal skills. Outstanding customer service credentials. Good computer skills. Strong organisational and time management skills. Enjoy working in a fast-paced dynamic environment. Ability to work within a team. This role will require the BS7858 clearance during the probationary period. Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, Ones to Watch list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.
Job Title: Receptionist/Administrator Location: Darlington Hours: 10:00AM till 16:00PM Monday to Friday (Flexible working hours available) Salary: £11.44 per hour Type: Permanent Company Overview: Join our dynamic team at Imperial Recruitment Group, a leading recruitment agency dedicated to connecting top talent with outstanding career opportunities. We specialise in matching skilled professionals with companies across diverse industries, facilitating mutually beneficial partnerships that drive success. As an Administrative Receptionist, you'll play a pivotal role in ensuring the smooth operation of our office and providing exceptional support to both our internal team and external clients. Position Overview: We are seeking a detail-oriented and customer-focused Administrative Receptionist to be the welcoming face of our company. In this role, you'll be responsible for managing our front desk operations, handling incoming calls, greeting visitors, and assisting with various administrative tasks to support our recruitment team. Key Responsibilities: Serve as the first point of contact for visitors, clients, and candidates, providing a warm and professional welcome. Answer and direct incoming calls promptly and efficiently, maintaining a high standard of customer service. Manage the reception area, ensuring it remains tidy and presentable at all times. Coordinate meeting room bookings and manage conference room schedules. Assist with administrative tasks such as data entry, filing, and document preparation. Support the recruitment team with scheduling interviews, processing applications, and coordinating candidate assessments. Handle incoming and outgoing mail and deliveries. Maintain office supplies inventory and place orders as needed. Assist with special projects and other duties as assigned. Requirements High school diploma or equivalent; additional education or training in administration is a plus. Proven experience in a similar administrative or receptionist role, preferably in a fast-paced environment. Exceptional communication and interpersonal skills, with a friendly and professional manner. Strong organisational skills and the ability to multitask effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information with discretion. Flexibility and adaptability to handle changing priorities and deadlines. Prior experience in a recruitment or staffing agency is desirable but not required. For more information please contact imperial Recruitment Group.
May 16, 2024
Full time
Job Title: Receptionist/Administrator Location: Darlington Hours: 10:00AM till 16:00PM Monday to Friday (Flexible working hours available) Salary: £11.44 per hour Type: Permanent Company Overview: Join our dynamic team at Imperial Recruitment Group, a leading recruitment agency dedicated to connecting top talent with outstanding career opportunities. We specialise in matching skilled professionals with companies across diverse industries, facilitating mutually beneficial partnerships that drive success. As an Administrative Receptionist, you'll play a pivotal role in ensuring the smooth operation of our office and providing exceptional support to both our internal team and external clients. Position Overview: We are seeking a detail-oriented and customer-focused Administrative Receptionist to be the welcoming face of our company. In this role, you'll be responsible for managing our front desk operations, handling incoming calls, greeting visitors, and assisting with various administrative tasks to support our recruitment team. Key Responsibilities: Serve as the first point of contact for visitors, clients, and candidates, providing a warm and professional welcome. Answer and direct incoming calls promptly and efficiently, maintaining a high standard of customer service. Manage the reception area, ensuring it remains tidy and presentable at all times. Coordinate meeting room bookings and manage conference room schedules. Assist with administrative tasks such as data entry, filing, and document preparation. Support the recruitment team with scheduling interviews, processing applications, and coordinating candidate assessments. Handle incoming and outgoing mail and deliveries. Maintain office supplies inventory and place orders as needed. Assist with special projects and other duties as assigned. Requirements High school diploma or equivalent; additional education or training in administration is a plus. Proven experience in a similar administrative or receptionist role, preferably in a fast-paced environment. Exceptional communication and interpersonal skills, with a friendly and professional manner. Strong organisational skills and the ability to multitask effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information with discretion. Flexibility and adaptability to handle changing priorities and deadlines. Prior experience in a recruitment or staffing agency is desirable but not required. For more information please contact imperial Recruitment Group.
Madisons Recruitment are looking for a Helpdesk Administrator / service provider on a temporary contract for 3 months located in London, Liverpool Street/Bank. Responsibilities Answer general employee and customer inquires in a professional manner Direct all specific inquires to the appropriate individual in the department Provide administrative support to management and other staff Perform general administrative tasks including but not limited to: photocopying, faxing, mailing, and filing Maintain and update staff vacation, travel, and project schedules Support department staff on project based work as required Champions safety in the workplace and ensures all safety policies and procedures are consistently followed Perform other duties as required Requirements Excellent telephone manner Excellent IT skills Maintenanance/Facilities/Construction background Benefits Weekly pay £12/14 pay If you are actively search for a new role and interested in hearing more on the above position, please apply or contact using any of the methods below. Consultant Name: Oliver McIntyre Landline: (phone number removed) Mobile: (phone number removed) Email: (url removed) INDLP
May 16, 2024
Seasonal
Madisons Recruitment are looking for a Helpdesk Administrator / service provider on a temporary contract for 3 months located in London, Liverpool Street/Bank. Responsibilities Answer general employee and customer inquires in a professional manner Direct all specific inquires to the appropriate individual in the department Provide administrative support to management and other staff Perform general administrative tasks including but not limited to: photocopying, faxing, mailing, and filing Maintain and update staff vacation, travel, and project schedules Support department staff on project based work as required Champions safety in the workplace and ensures all safety policies and procedures are consistently followed Perform other duties as required Requirements Excellent telephone manner Excellent IT skills Maintenanance/Facilities/Construction background Benefits Weekly pay £12/14 pay If you are actively search for a new role and interested in hearing more on the above position, please apply or contact using any of the methods below. Consultant Name: Oliver McIntyre Landline: (phone number removed) Mobile: (phone number removed) Email: (url removed) INDLP
Michael Page Procurement & Supply Chain
Leeds, Yorkshire
In this role you will control day to day records for our vehicles and drivers using Trutac and all associated administration records for compliance. You will also be required to ensure that FORS Accreditation and ongoing requirements are completed and kept up to date. Desired qualifications include a CPC qualification and knowledge of administration procedures, with previous experience in the transport industry being beneficial. Client Details Our client is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, they offer comprehensive shoring and related services. Description Ensuring all time sheets are uploaded daily Recording maintenance records and daily vehicle checking is logged when completed Booking in vehicle repairs and MOT testing as required Liaising with the senior operations manager to update on any infringements or advisory notices Keeping the hire desk informed of vehicle availability if due to be off the road Preparing for and attending FORS audits Profile A successful Transport Administrator should have: Strong administrative skills. Knowledge of transport laws and regulations. CPC Qualification desirable. Knowledge of administration procedures. Previous experience within the Transport industry desirable. Outstanding organisational skills. Job Offer A competitive salary up to £29500. 25 days annual leave plus bank holidays. Company Pension. Life Assurance cover. Save As You Earn Scheme. Cycle to work scheme. Free on site parking. Free Tool Hire. Training & Development Opportunities. We encourage individuals who are ready to take their logistics skills to the next level to apply. This is a fantastic opportunity to join a forward-thinking company that values its employees.
May 16, 2024
Full time
In this role you will control day to day records for our vehicles and drivers using Trutac and all associated administration records for compliance. You will also be required to ensure that FORS Accreditation and ongoing requirements are completed and kept up to date. Desired qualifications include a CPC qualification and knowledge of administration procedures, with previous experience in the transport industry being beneficial. Client Details Our client is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, they offer comprehensive shoring and related services. Description Ensuring all time sheets are uploaded daily Recording maintenance records and daily vehicle checking is logged when completed Booking in vehicle repairs and MOT testing as required Liaising with the senior operations manager to update on any infringements or advisory notices Keeping the hire desk informed of vehicle availability if due to be off the road Preparing for and attending FORS audits Profile A successful Transport Administrator should have: Strong administrative skills. Knowledge of transport laws and regulations. CPC Qualification desirable. Knowledge of administration procedures. Previous experience within the Transport industry desirable. Outstanding organisational skills. Job Offer A competitive salary up to £29500. 25 days annual leave plus bank holidays. Company Pension. Life Assurance cover. Save As You Earn Scheme. Cycle to work scheme. Free on site parking. Free Tool Hire. Training & Development Opportunities. We encourage individuals who are ready to take their logistics skills to the next level to apply. This is a fantastic opportunity to join a forward-thinking company that values its employees.
Technical Support Specialist We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco BroadSoft platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006. We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability. Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions. We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India. We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre. Responsibilities Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams. Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress. Contact end-user customers to visualise and understand issues for accurate diagnosis. Desirable Experience working in a Cisco BroadSoft-focused environment, either with a Service Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role. A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features. Required 2 years of proven troubleshooting experience in a technical support role. Experience working with a ticket system and managing multiple priorities with minimum supervision. Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP. Having some familiarity with command line shells like Command Prompt in Windows. Basic knowledge of XML. Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting. Creating and providing instructions for users and administrators on using our software. Keeping an updated and detailed record of all support calls through a ticketing system. The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues. Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates. Ability and enthusiasm to learn quickly on the job. Salary £30,000 - £40,000 including benefits and flexible working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 16, 2024
Full time
Technical Support Specialist We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco BroadSoft platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006. We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability. Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions. We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India. We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre. Responsibilities Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams. Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress. Contact end-user customers to visualise and understand issues for accurate diagnosis. Desirable Experience working in a Cisco BroadSoft-focused environment, either with a Service Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role. A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features. Required 2 years of proven troubleshooting experience in a technical support role. Experience working with a ticket system and managing multiple priorities with minimum supervision. Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP. Having some familiarity with command line shells like Command Prompt in Windows. Basic knowledge of XML. Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting. Creating and providing instructions for users and administrators on using our software. Keeping an updated and detailed record of all support calls through a ticketing system. The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues. Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates. Ability and enthusiasm to learn quickly on the job. Salary £30,000 - £40,000 including benefits and flexible working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Our small business (4 staff plus remote based subcontractors) is looking for a Senior Administrator to join the team on a part time basis, around 10 hours per week. We are seeking somebody with strong senior administration/operations experience, who is warm and friendly, good at dealing with clients in a positive manner but who isn't afraid to confidently persuade colleagues and clients to work to your proposed schedule when needed. The ideal candidate will be well organised, competent with using Microsoft and other online tools, good with numbers and willing to get involved in anything needed including learning new skills and systems. This role will assist the director in running the business and contribute to a positive team spirit in our small but growing company. Key skills and competence requirements Very organised, working methodically at all times Able to work independently to keep on top of the job without supervision Close attention to detail is a key requirement A positive and friendly attitude but able to be firm when needed with client and colleagues Extremely good written and spoken English Good with numbers and data would be advantageous Strong Microsoft skills (Word, Excel, etc) and capable of learning new systems and online tools Role responsibilities Liaising with client and reviewing their booking system/sheets to establish their needs from our team for the week ahead. Establishing most appropriate team member to complete the work for the client, checking their availability and booking the work in with them. Using work records to compose invoice to the client each week, updating our accounting software to add the record of the invoice, and filing records of our subcontractors work to ensure they are paid correctly. Point of contact for the client to ensure they are receiving the service required, attending monthly catch-up meetings with them to discuss any issues and work on improvements to the process with them. Advertising for additional staff members, sifting CVs, undertaking initial calls with potential team members to check suitability. Managing contracts and paperwork for staff, management and clients. Basic financial admin on our finance system. Managing the office - ensuring staff have the equipment and stationery needed, light tidying around desk stations/keeping coffee machine and water cooler filled and clean, etc., liaising with office landlord to discuss any maintenance issues. This position would suit somebody looking for a small number of flexible part time hours, based partly from our office in WD25 and partly from home. Ideally you will have a willingness to keep half an eye on emails during your non working days (time spent doing so will be accounted for within your working hours - not expected to be done as additional hours without pay). The business, office space and team is small and reasonably quiet/relaxed, so the role would suit somebody who is comfortable with this kind of working environment. 10 hours/week split over 2 to 4 days to be agreed (Thursdays for at least 3 hours is a must, due to client requirements) £15-19 per hour negotiable experience dependent Part office/Part home based 4.5 weeks holiday per year plus Bank Holiday (pro rata) Benefits include: Flexible working, on-site café/restaurant, free parking, health and dental plans, annual bonus scheme and company pension
May 15, 2024
Full time
Our small business (4 staff plus remote based subcontractors) is looking for a Senior Administrator to join the team on a part time basis, around 10 hours per week. We are seeking somebody with strong senior administration/operations experience, who is warm and friendly, good at dealing with clients in a positive manner but who isn't afraid to confidently persuade colleagues and clients to work to your proposed schedule when needed. The ideal candidate will be well organised, competent with using Microsoft and other online tools, good with numbers and willing to get involved in anything needed including learning new skills and systems. This role will assist the director in running the business and contribute to a positive team spirit in our small but growing company. Key skills and competence requirements Very organised, working methodically at all times Able to work independently to keep on top of the job without supervision Close attention to detail is a key requirement A positive and friendly attitude but able to be firm when needed with client and colleagues Extremely good written and spoken English Good with numbers and data would be advantageous Strong Microsoft skills (Word, Excel, etc) and capable of learning new systems and online tools Role responsibilities Liaising with client and reviewing their booking system/sheets to establish their needs from our team for the week ahead. Establishing most appropriate team member to complete the work for the client, checking their availability and booking the work in with them. Using work records to compose invoice to the client each week, updating our accounting software to add the record of the invoice, and filing records of our subcontractors work to ensure they are paid correctly. Point of contact for the client to ensure they are receiving the service required, attending monthly catch-up meetings with them to discuss any issues and work on improvements to the process with them. Advertising for additional staff members, sifting CVs, undertaking initial calls with potential team members to check suitability. Managing contracts and paperwork for staff, management and clients. Basic financial admin on our finance system. Managing the office - ensuring staff have the equipment and stationery needed, light tidying around desk stations/keeping coffee machine and water cooler filled and clean, etc., liaising with office landlord to discuss any maintenance issues. This position would suit somebody looking for a small number of flexible part time hours, based partly from our office in WD25 and partly from home. Ideally you will have a willingness to keep half an eye on emails during your non working days (time spent doing so will be accounted for within your working hours - not expected to be done as additional hours without pay). The business, office space and team is small and reasonably quiet/relaxed, so the role would suit somebody who is comfortable with this kind of working environment. 10 hours/week split over 2 to 4 days to be agreed (Thursdays for at least 3 hours is a must, due to client requirements) £15-19 per hour negotiable experience dependent Part office/Part home based 4.5 weeks holiday per year plus Bank Holiday (pro rata) Benefits include: Flexible working, on-site café/restaurant, free parking, health and dental plans, annual bonus scheme and company pension
It's exciting times for this award winning organisation based in the Watford area! Due to recent acquisition, they are now part of a global business and offering an amazing benefits package and opportunities for career growth and development. If you want to be part of a fantastic team and culture, are able to work from their Watford offices on a hybrid basis and have brilliant customer service skills, please apply now! We have various opportunities available within their customer service operations, with candidates able to interview for multiple roles to match their skills and aspirations. This a great opportunity for candidates that are looking for an organisation in which they can grow and develop, candidates that want to start a career and be part of a successful team. Previous experience within customer service is needed, with the ability to learn quickly. CANDIDATES MUST BE ABLE TO COMMUTE TO THEIR WATFORD OFFICE! Salary - 29,000 plus fantastic benefits Some of the duties will include: Support the order process and ensure high levels of customer service are received Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Process all deliveries for all orders placed online Reply to emails in a timely and professional manner Provide a high level of support to customers throughout the process Handling customer queries and problems as they arise Working well as part of a team Contact customers if there is an issue with their delivery The suitable candidate: Previous experience within customer service Relationship building skills Previous administration experience Strong team player Good communication skills on all levels Happy to be based within the Watford office - although hybrid working is available after training Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
May 15, 2024
Full time
It's exciting times for this award winning organisation based in the Watford area! Due to recent acquisition, they are now part of a global business and offering an amazing benefits package and opportunities for career growth and development. If you want to be part of a fantastic team and culture, are able to work from their Watford offices on a hybrid basis and have brilliant customer service skills, please apply now! We have various opportunities available within their customer service operations, with candidates able to interview for multiple roles to match their skills and aspirations. This a great opportunity for candidates that are looking for an organisation in which they can grow and develop, candidates that want to start a career and be part of a successful team. Previous experience within customer service is needed, with the ability to learn quickly. CANDIDATES MUST BE ABLE TO COMMUTE TO THEIR WATFORD OFFICE! Salary - 29,000 plus fantastic benefits Some of the duties will include: Support the order process and ensure high levels of customer service are received Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Process all deliveries for all orders placed online Reply to emails in a timely and professional manner Provide a high level of support to customers throughout the process Handling customer queries and problems as they arise Working well as part of a team Contact customers if there is an issue with their delivery The suitable candidate: Previous experience within customer service Relationship building skills Previous administration experience Strong team player Good communication skills on all levels Happy to be based within the Watford office - although hybrid working is available after training Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Personnel Solutions (Midlands) Ltd
Wythenshawe, Manchester
Helpdesk Administrator Manchester M90 £12.93 Per Hour 8am-5pm 3 months Responsibilities: log / chasing faults/ maintenance through the inhouse systems Input client data and complete the registration process accurately and timely Make appointment bookings and amendments. Provide admin support Coordinate courier services in and out of the facility Take on additional administrative and ad hoc duties as the business require Experience: Working on a CAFM system and be familiar with logging / chasing faults for PPM & Reactive maintenance Experience using portals and engaging with suppliers Raising PO's and invoicing advantageous Excellent phone etiquette and communication skills Strong typing skills with a high level of accuracy Knowledge of organisational and time management techniques
May 15, 2024
Seasonal
Helpdesk Administrator Manchester M90 £12.93 Per Hour 8am-5pm 3 months Responsibilities: log / chasing faults/ maintenance through the inhouse systems Input client data and complete the registration process accurately and timely Make appointment bookings and amendments. Provide admin support Coordinate courier services in and out of the facility Take on additional administrative and ad hoc duties as the business require Experience: Working on a CAFM system and be familiar with logging / chasing faults for PPM & Reactive maintenance Experience using portals and engaging with suppliers Raising PO's and invoicing advantageous Excellent phone etiquette and communication skills Strong typing skills with a high level of accuracy Knowledge of organisational and time management techniques
Location: Cambridge Science Park Department: Investment Property Management Contract type: Permanent Hours: 37 Salary: DOE Job Advert Are you an experienced facilities administrator looking for your next career move? If so, we're looking for a Facilities Administrator to join our site-based team on the prestigious Cambridge Science Park! The successful applicant will join our Investment and Property Management team. The Investment & Property Management team undertakes the management of various commercial assets for a range of clients including Cambridge Colleges, Institutions, Property Companies and Family trusts. The Cambridge Science Park is an asset of Trinity College which is managed by Bidwells. The Cambridge Science Park was established 52 years ago when Trinity College Cambridge embraced the concept that would change the hi-tech sector in Cambridge, the UK and beyond. Trinity owns the freehold of the Cambridge Science Park, which today comprises 150 acres, 1.7 million sq ft of high technology and laboratory buildings. It's home to 7000 people at over 170 companies, ranging from exciting start-ups to some of the world's leading technology businesses. Job Purpose We're looking for a proactive and knowledgeable Facilities Administrator to provide Facilities and Property support to tenants and occupiers on the Science Park. No one day will be the same, so we're looking for someone who is flexible and can handle an ever-changing workload and the successful applicant will also work closely with our in-house Investment and Property team here at Bidwells. What you'll be doing: Input into service charge management and assist in the production of service charge budget and reconciliation packs to issue to the tenants. Utilities - log monthly meter readings, update spreadsheet for Smartest Energy, change of tenancy. Liaise with tenants regarding various matters as agreed with the facilities/ property manager. Scheduling and booking inspections, preparation of documentation ahead of inspections by the facilities or property Manager Assist with follow-up actions from the inspections, likely to relate to H&S issues and remedial works, as agreed with the facilities/ property manager. Visits to properties to take meter readings, address issues, take photographs and other facilities associated work as agreed with the facilities and property manager. Updating of property handbooks, photocopying/scanning/filing and other administrative tasks as appropriate. Assist with helpdesk and raise actions within designated technology e.g. E-logbooks, as appropriate. Support in contractor management including quotes and access. Gain and maintain knowledge and understanding of building and estate activities across the Portfolio e.g. landlord works or projects, incoming/outgoing tenants through working closely with the facilities and property manager. Support in the management of instructions, purchase orders, invoice approvals between client and IPM e.g. management meeting agendas, minutes, client trackers. Assist in tenant engagement initiatives. Produce monthly report from Property Management Database of Diary Events (RR, LExp, Breaks), analyse data and discuss with Asset Manager for next steps Assist in Health & Safety data logging on the H&S management system/database and ensure any H&S documentation is saved and flagged if non compliant About you: Previous experience in a Facilities Coordination or Administration position Strong IT skills with a minimum of intermediate level in MS Excel, Word, Outlook, PowerPoint, PDF editor Aptitude to learn new technologies. Ability to prioritise and deal with a varied workload and the competing demands of the team. A self-starter with the ability to work on own initiative and a can-do approach to teamwork. Pro-active & excellent problem-solving skills. Excellent verbal and written communication skills with the ability to build relationships quickly with internal and external stakeholders. Numerate with a high level of attention to detail. Good team worker with excellent interpersonal skills Enjoys a fast paced and teamwork environment What's in it for you? Competitive Salary: We recognise and reward talent with generous salary and group bonus schemeComprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perksProfessional Development: Continuous learning, study support and promotion opportunitiesInnovative Culture: Be part of a forward-thinking team at the forefront of industry trendsFamily Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. REF-213971
May 15, 2024
Full time
Location: Cambridge Science Park Department: Investment Property Management Contract type: Permanent Hours: 37 Salary: DOE Job Advert Are you an experienced facilities administrator looking for your next career move? If so, we're looking for a Facilities Administrator to join our site-based team on the prestigious Cambridge Science Park! The successful applicant will join our Investment and Property Management team. The Investment & Property Management team undertakes the management of various commercial assets for a range of clients including Cambridge Colleges, Institutions, Property Companies and Family trusts. The Cambridge Science Park is an asset of Trinity College which is managed by Bidwells. The Cambridge Science Park was established 52 years ago when Trinity College Cambridge embraced the concept that would change the hi-tech sector in Cambridge, the UK and beyond. Trinity owns the freehold of the Cambridge Science Park, which today comprises 150 acres, 1.7 million sq ft of high technology and laboratory buildings. It's home to 7000 people at over 170 companies, ranging from exciting start-ups to some of the world's leading technology businesses. Job Purpose We're looking for a proactive and knowledgeable Facilities Administrator to provide Facilities and Property support to tenants and occupiers on the Science Park. No one day will be the same, so we're looking for someone who is flexible and can handle an ever-changing workload and the successful applicant will also work closely with our in-house Investment and Property team here at Bidwells. What you'll be doing: Input into service charge management and assist in the production of service charge budget and reconciliation packs to issue to the tenants. Utilities - log monthly meter readings, update spreadsheet for Smartest Energy, change of tenancy. Liaise with tenants regarding various matters as agreed with the facilities/ property manager. Scheduling and booking inspections, preparation of documentation ahead of inspections by the facilities or property Manager Assist with follow-up actions from the inspections, likely to relate to H&S issues and remedial works, as agreed with the facilities/ property manager. Visits to properties to take meter readings, address issues, take photographs and other facilities associated work as agreed with the facilities and property manager. Updating of property handbooks, photocopying/scanning/filing and other administrative tasks as appropriate. Assist with helpdesk and raise actions within designated technology e.g. E-logbooks, as appropriate. Support in contractor management including quotes and access. Gain and maintain knowledge and understanding of building and estate activities across the Portfolio e.g. landlord works or projects, incoming/outgoing tenants through working closely with the facilities and property manager. Support in the management of instructions, purchase orders, invoice approvals between client and IPM e.g. management meeting agendas, minutes, client trackers. Assist in tenant engagement initiatives. Produce monthly report from Property Management Database of Diary Events (RR, LExp, Breaks), analyse data and discuss with Asset Manager for next steps Assist in Health & Safety data logging on the H&S management system/database and ensure any H&S documentation is saved and flagged if non compliant About you: Previous experience in a Facilities Coordination or Administration position Strong IT skills with a minimum of intermediate level in MS Excel, Word, Outlook, PowerPoint, PDF editor Aptitude to learn new technologies. Ability to prioritise and deal with a varied workload and the competing demands of the team. A self-starter with the ability to work on own initiative and a can-do approach to teamwork. Pro-active & excellent problem-solving skills. Excellent verbal and written communication skills with the ability to build relationships quickly with internal and external stakeholders. Numerate with a high level of attention to detail. Good team worker with excellent interpersonal skills Enjoys a fast paced and teamwork environment What's in it for you? Competitive Salary: We recognise and reward talent with generous salary and group bonus schemeComprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perksProfessional Development: Continuous learning, study support and promotion opportunitiesInnovative Culture: Be part of a forward-thinking team at the forefront of industry trendsFamily Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. REF-213971
Are you looking for an ongoing temporary role working within an IT department dealing with internal and external customers? If you are then this could be the role for you. Are you based in or around the Uttoxeter area? Do you work well under pressure and have great attention to detail? If so, this could be the perfect role for you! Do you have the following Experience Required: Excellent customer service skills and telephone manner Knowledge of Microsoft Office packages including excel Administration of internal IT Systems Great organisational skills Attention to detail Flexible to support the team's objectives Microsoft Windows 10 Office 365 Administration and troubleshooting Ability to understand software installation Ticket Management & Prioritisation of dealing with customers/end users Talking users through issues on the phone or at desk or logging if required Administration of internal IT Systems Can do attitude Excellent time keeping Desirable Experience: Previous IT Support experience Understanding of M365 (Outlook, Teams, Share-Point) IOS / Intune experience Understanding of IT Systems and Processes Service Desk Ticket Management Ability to work in a fast-paced demanding service desk Due to the location in Uttoxeter you will need to be a car driver. The hours of work are Monday - Thursday 08:30am - 17:00pm and Friday - 8:30am - 16:00pm. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 15, 2024
Full time
Are you looking for an ongoing temporary role working within an IT department dealing with internal and external customers? If you are then this could be the role for you. Are you based in or around the Uttoxeter area? Do you work well under pressure and have great attention to detail? If so, this could be the perfect role for you! Do you have the following Experience Required: Excellent customer service skills and telephone manner Knowledge of Microsoft Office packages including excel Administration of internal IT Systems Great organisational skills Attention to detail Flexible to support the team's objectives Microsoft Windows 10 Office 365 Administration and troubleshooting Ability to understand software installation Ticket Management & Prioritisation of dealing with customers/end users Talking users through issues on the phone or at desk or logging if required Administration of internal IT Systems Can do attitude Excellent time keeping Desirable Experience: Previous IT Support experience Understanding of M365 (Outlook, Teams, Share-Point) IOS / Intune experience Understanding of IT Systems and Processes Service Desk Ticket Management Ability to work in a fast-paced demanding service desk Due to the location in Uttoxeter you will need to be a car driver. The hours of work are Monday - Thursday 08:30am - 17:00pm and Friday - 8:30am - 16:00pm. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
May 15, 2024
Full time
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123