Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 18, 2024
Full time
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Job Title: Group Recruitment Co-ordinator Location: Wisbech Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
May 18, 2024
Full time
Job Title: Group Recruitment Co-ordinator Location: Wisbech Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
Job Title: Group Recruitment Co-ordinator Location: March Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
May 18, 2024
Full time
Job Title: Group Recruitment Co-ordinator Location: March Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
Do you have a passion for business administration and a drive to kickstart your career in the business world The Caroola Group is excited to announce the launch of the The Caroola Apprenticeship Academy and is seeking enthusiastic and talented individuals to join our team As a Junior Sales Business Administrator, you will play a key role in supporting our sales and operational teams. You will work closely with senior Sales team members and our dedicated Salesforce administrators to ensure the efficient and effective use of Salesforce Responsibilities: Provide support to sales and operational processes. Perform data entry, data cleansing, and data integrity checks to ensure accurate and reliable data within the Salesforce platform. Assist with email inbox management ensuring that all emails are responded to within SLA Support ah-hoc outbound sales campaigns Provide assistance to other managers in relation to compliance audits. Stay up-to-date with Salesforce updates, releases, and best practices, and apply this knowledge to continuously improve system efficiency and effectiveness. Participate in regular meetings with the Sales team to discuss ongoing projects, challenges, and potential improvements Skills and Experience Required A strong interest in business and administration Excellent numerical and analytical skills Strong communication skills, both written and verbal. Ability to work collaboratively in a team environment. Time management skills to handle multiple tasks and meet deadlines. What we can offer you Opportunities for career progression within Caroola Group. Comprehensive training and mentorship from industry experts. Access to the Caroola Hub of Benefits including: Discounts at Restaurants, Hospitality, Travel, Gym Memberships etc., Holiday Entitlement: 25 days plus Bank Holidays Wellbeing: Caroola supports the mental health of its people. Take advantage of our mindfulness resources including our dedicated team of qualified Mental Health First Aiders. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping Don't miss out on this fantastic opportunity to launch your career with The Caroola Apprenticeship Academy. Apply now and take the first step towards a bright future in the accounting industry. The start date for this apprenticeship is September 2024
May 18, 2024
Full time
Do you have a passion for business administration and a drive to kickstart your career in the business world The Caroola Group is excited to announce the launch of the The Caroola Apprenticeship Academy and is seeking enthusiastic and talented individuals to join our team As a Junior Sales Business Administrator, you will play a key role in supporting our sales and operational teams. You will work closely with senior Sales team members and our dedicated Salesforce administrators to ensure the efficient and effective use of Salesforce Responsibilities: Provide support to sales and operational processes. Perform data entry, data cleansing, and data integrity checks to ensure accurate and reliable data within the Salesforce platform. Assist with email inbox management ensuring that all emails are responded to within SLA Support ah-hoc outbound sales campaigns Provide assistance to other managers in relation to compliance audits. Stay up-to-date with Salesforce updates, releases, and best practices, and apply this knowledge to continuously improve system efficiency and effectiveness. Participate in regular meetings with the Sales team to discuss ongoing projects, challenges, and potential improvements Skills and Experience Required A strong interest in business and administration Excellent numerical and analytical skills Strong communication skills, both written and verbal. Ability to work collaboratively in a team environment. Time management skills to handle multiple tasks and meet deadlines. What we can offer you Opportunities for career progression within Caroola Group. Comprehensive training and mentorship from industry experts. Access to the Caroola Hub of Benefits including: Discounts at Restaurants, Hospitality, Travel, Gym Memberships etc., Holiday Entitlement: 25 days plus Bank Holidays Wellbeing: Caroola supports the mental health of its people. Take advantage of our mindfulness resources including our dedicated team of qualified Mental Health First Aiders. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping Don't miss out on this fantastic opportunity to launch your career with The Caroola Apprenticeship Academy. Apply now and take the first step towards a bright future in the accounting industry. The start date for this apprenticeship is September 2024
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
May 17, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
Job Title: Client Service Manager Location: Leeds Salary: 30,000 - 50,000 per year Job Type: Permanent, Full Time. Monday-Friday - Minimum Hours: 09.00am - 17.30pm Job Description: To facilitate growth by understanding clients' needs, establishing awareness of aligned services, creating proposals, gaining interest, securing approval & ensuring optimised service for LINK's current and past customers. Company Overview: LINK Communication create effective brand experiences using promotional staff for sampling and experiential marketing activities to create measurable retail sales results that drive growth for brands. Their 27+ year experience has developed highly effective marketing strategies across all chains of supermarkets, convenience retailers, consumer events and trade shows. They represent a wide range of global leaders and innovators across food, drink, lifestyle and technology brands. They are expert in their field, winning marketing industry awards for 'The Most Effective Retail Sales Experience' in 2023, 2022, 2021, 2020, 2019 and 2018. Job Roles: Proposal Creation: Planning effective experiential marketing strategy and creation of costed activity proposals Effective use of PowerPoint, Excel and relevant photography to communicate campaign plans Liaising with LINK's in house designers to create appealing visuals to aid the sales process Customer Database Management Identification of customers and CRM database management: cleansing, updating & organisation Conduct research from LinkedIn, trade media, exhibitions, consumer events and retailers Lapsed prospect and live client analysis, with cross contact networking to expand audience Consultative Selling: Pro-active, consultative understanding of clients' needs and matching them with company services Appointment booking and attendance either directly or with Link's senior directors Rapport and confidence building with multiple points of contact and on-going dialogue Achieving or exceeding pre-agreed sales targets for financial KPI bonusing Marketing Communications: Helping to create and share informative, inspiring plans to engage clients with relevant services Sharing company updates and live campaign posts with relevant clients who may be interested Devising mixed media plans for reaching clients via email, LinkedIn, phone calls, video calls & visits Reporting & Optimising Performance: Ensuring that all clients receive an optimised service with on time responses, feedback and analysis Organising post campaign de-briefs to run through reports, learnings & identify next actions Instigating post campaign client feedback on LINK team performance ratings Wage Package: Starting Wage: 30,000 Year one OTE: 50,000 (realistic) Bonusing: Uncapped 5% of Gross Profit (GP) from new sales won EG: A 60k campaign averaging 30% GP = 18k = 850 bonus, p/campaign Secure 2 x 60k campaign p/month (X 12) = 20k bonus, plus 30k basic = 50k OTE Extra Information: Holidays: 30 days paid holiday in 2024-25 (22 working days, birthday, all bank holidays) Appraisals: Bi-annual reviews with regular opportunity for significant basic wage growth Other Perks: 50 monthly mobile phone bill contribution / Regular free food and drinks / Regular company events & nights out / Cycle to work scheme / Free on-site parking Location: Governor House, 47 Kent Road, Leeds. West Yorkshire, LS28 9BB. Benefits: Company events Company pension Free parking Sick pay Experience: Sales: 3 years (required) Please click Apply to send your CV for this role. Candidates with the relevant experience or job titles of; Employee Benefits, Client Support Manager, Customer Services Manager, Support Team Leader, Client Services Team Leader, Client Support Administrator, Client Services Support, Client Relationship Assistant may also be considered for this role.
May 17, 2024
Full time
Job Title: Client Service Manager Location: Leeds Salary: 30,000 - 50,000 per year Job Type: Permanent, Full Time. Monday-Friday - Minimum Hours: 09.00am - 17.30pm Job Description: To facilitate growth by understanding clients' needs, establishing awareness of aligned services, creating proposals, gaining interest, securing approval & ensuring optimised service for LINK's current and past customers. Company Overview: LINK Communication create effective brand experiences using promotional staff for sampling and experiential marketing activities to create measurable retail sales results that drive growth for brands. Their 27+ year experience has developed highly effective marketing strategies across all chains of supermarkets, convenience retailers, consumer events and trade shows. They represent a wide range of global leaders and innovators across food, drink, lifestyle and technology brands. They are expert in their field, winning marketing industry awards for 'The Most Effective Retail Sales Experience' in 2023, 2022, 2021, 2020, 2019 and 2018. Job Roles: Proposal Creation: Planning effective experiential marketing strategy and creation of costed activity proposals Effective use of PowerPoint, Excel and relevant photography to communicate campaign plans Liaising with LINK's in house designers to create appealing visuals to aid the sales process Customer Database Management Identification of customers and CRM database management: cleansing, updating & organisation Conduct research from LinkedIn, trade media, exhibitions, consumer events and retailers Lapsed prospect and live client analysis, with cross contact networking to expand audience Consultative Selling: Pro-active, consultative understanding of clients' needs and matching them with company services Appointment booking and attendance either directly or with Link's senior directors Rapport and confidence building with multiple points of contact and on-going dialogue Achieving or exceeding pre-agreed sales targets for financial KPI bonusing Marketing Communications: Helping to create and share informative, inspiring plans to engage clients with relevant services Sharing company updates and live campaign posts with relevant clients who may be interested Devising mixed media plans for reaching clients via email, LinkedIn, phone calls, video calls & visits Reporting & Optimising Performance: Ensuring that all clients receive an optimised service with on time responses, feedback and analysis Organising post campaign de-briefs to run through reports, learnings & identify next actions Instigating post campaign client feedback on LINK team performance ratings Wage Package: Starting Wage: 30,000 Year one OTE: 50,000 (realistic) Bonusing: Uncapped 5% of Gross Profit (GP) from new sales won EG: A 60k campaign averaging 30% GP = 18k = 850 bonus, p/campaign Secure 2 x 60k campaign p/month (X 12) = 20k bonus, plus 30k basic = 50k OTE Extra Information: Holidays: 30 days paid holiday in 2024-25 (22 working days, birthday, all bank holidays) Appraisals: Bi-annual reviews with regular opportunity for significant basic wage growth Other Perks: 50 monthly mobile phone bill contribution / Regular free food and drinks / Regular company events & nights out / Cycle to work scheme / Free on-site parking Location: Governor House, 47 Kent Road, Leeds. West Yorkshire, LS28 9BB. Benefits: Company events Company pension Free parking Sick pay Experience: Sales: 3 years (required) Please click Apply to send your CV for this role. Candidates with the relevant experience or job titles of; Employee Benefits, Client Support Manager, Customer Services Manager, Support Team Leader, Client Services Team Leader, Client Support Administrator, Client Services Support, Client Relationship Assistant may also be considered for this role.
Quest Employment are looking for a Senior Sales Administrator to join a growing, online-based company, specialising in mobile computing and label printing systems. Our client is offering great progression opportunities andwill providefull training. They are ready to invest in the successful candidate to become the best version of themselves in the position of Senior Sales Administrator click apply for full job details
May 17, 2024
Full time
Quest Employment are looking for a Senior Sales Administrator to join a growing, online-based company, specialising in mobile computing and label printing systems. Our client is offering great progression opportunities andwill providefull training. They are ready to invest in the successful candidate to become the best version of themselves in the position of Senior Sales Administrator click apply for full job details
The Head of Strategic Relationsworks within the Sales team and coordinates across the whole organisation to manage relationships with Bromcom customers and to develop partnerships with partners who provide services to schools. The role is effectively being the internal 'voice of the customer', working with school, trust and local authority leaders to derive best value from their Bromcom contract. The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are more likely to renew their contracts and act as reference sites and be more amenable to upsell opportunities. There are four main areas: Forming a strategic relationship with senior leadership in school and trust clients. The focus is upon building a partnership where Bromcom supports the strategic development of the MAT/LA, aligning product roadmap to synchronise with their needs. This is achieved via a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. The post holder will act as a central point to coordinate and prioritise client requirements across Sales (including Conditions of Sale for incoming customers) and work with the Product and Software teams to schedule development. This will also involve line managing the CRM team that work with MATs and Schools at different tiers of service. Product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options where possible (e.g. safeguarding, finance etc.) This includes the creation and maintenance of analytics that show how these clients are accessing the various modules, that is supplemented by information gleaned from calls, meetings, surveys and intelligence from the Customer Success Managers. Ensure overall client satisfaction by engaging with the relevant product development, support and deployment teams. Ensure that clients know when new features are released and when bugs or development requests that they have requested have been actioned. Act as an escalation point when support or deployment issues have not been addressed to the client's satisfaction. Work with third parties who are approved Bromcom partners to understand how their systems interact with Bromcom and then be able to present a solutions focussed approach to client needs. An example might be to work with vendors that have specialisms in Human Resources, Finance, Payroll, Recruitment etc and propose how Bromcom can be part of an integrated solution to meet client needs. The key elements of the role include: Regular relationship management calls with senior staff and leaders in the largest Bromcom clients. A two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning) Securing deliverables from the reference sites e.g. quotes, blogs, case studies, video testimonials and 'leads' and passing these on to marketing and sales as necessary. Product Advocacy: Be a leading voice and advocate for Bromcom to the client and in external forums, ensuring that the product's value proposition is effectively communicated and understood. Client Advocacy: Be the voice of the client when dealing with stakeholders inside Bromcom, think from the customer's perspective and understand users and their pain points. Feedback Collection: Gather feedback from trust senior leaders, school leaders, teachers, central staff, data managers, school administrators, and other stakeholders to prioritise product features and improvements. Stakeholder Communication: Regularly update stakeholders on product updates, successes, and challenges, and gather their insights for continuous improvement. Partnership development: Working with Bromcom's approved partners and the Bromcom partnership support team to create vertically integrated solutions that combine Bromcom with third party specialist platforms. Cross-functional Collaboration: Work closely with development, sales, marketing, and customer support teams to align product strategies and ensure consistent messaging. Roadmap Collaboration: In conjunction with the Head of Products, the product management team and individual product owners, contribute to the development and refinement of the product roadmap. Conduct an ongoing two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning.) Utilisation Analysis: Examine feature usage by key clients to ensure that they are getting full value from the product. Intervene to support the client with training, configuration or other assistance to allow full feature utilisation. Work with support and technical teams if performance issues or other significant impediments are identified Relationship management: de-escalate issues, offer support, listen, reassure the client, navigate within the company to satisfy their needs General responsibilities of the Head of Strategic Relations Building and maintaining relationships with top clients and key personnel within customer sites. Alerting the sales team to opportunities for further sales within key customers. Letting customers know about other products the company offers. Conducting reviews to ensure customers are satisfied with their products and services. Attending meetings with customers to build relationships with existing accounts. Achieving customer relationship targets and KPI's as set by the Chief Commercial Officer. Work closely with Head of Customer On-boarding and Services and Customer Operations teams. Escalating and resolving areas of concern as raised by customers or from CRM Calls Carrying out customer satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within customers. Liaising with internal departments to ensure customer needs are fulfilled effectively. Developing market intelligence, particularly in furthering partnerships with third party vendors and understanding how their services can collaborate effectively with Bromcom to better support our customers. Supporting the Chief Commercial Officer as directed. Background of the Head of Strategic Relations Ideal candidate should have a deep educationalist background with 10+ years in schools and held/holding at least deputy head role or in a MAT with "C" level position who is seeking to move to a role in a high growth EdTech company Strong interpersonal and communication skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Ideally, knowledge of the educational technology marketplace and management information systems. Hardworking with a strong work ethic. Bromcom is an equal opportunities employer
May 17, 2024
Full time
The Head of Strategic Relationsworks within the Sales team and coordinates across the whole organisation to manage relationships with Bromcom customers and to develop partnerships with partners who provide services to schools. The role is effectively being the internal 'voice of the customer', working with school, trust and local authority leaders to derive best value from their Bromcom contract. The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are more likely to renew their contracts and act as reference sites and be more amenable to upsell opportunities. There are four main areas: Forming a strategic relationship with senior leadership in school and trust clients. The focus is upon building a partnership where Bromcom supports the strategic development of the MAT/LA, aligning product roadmap to synchronise with their needs. This is achieved via a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. The post holder will act as a central point to coordinate and prioritise client requirements across Sales (including Conditions of Sale for incoming customers) and work with the Product and Software teams to schedule development. This will also involve line managing the CRM team that work with MATs and Schools at different tiers of service. Product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options where possible (e.g. safeguarding, finance etc.) This includes the creation and maintenance of analytics that show how these clients are accessing the various modules, that is supplemented by information gleaned from calls, meetings, surveys and intelligence from the Customer Success Managers. Ensure overall client satisfaction by engaging with the relevant product development, support and deployment teams. Ensure that clients know when new features are released and when bugs or development requests that they have requested have been actioned. Act as an escalation point when support or deployment issues have not been addressed to the client's satisfaction. Work with third parties who are approved Bromcom partners to understand how their systems interact with Bromcom and then be able to present a solutions focussed approach to client needs. An example might be to work with vendors that have specialisms in Human Resources, Finance, Payroll, Recruitment etc and propose how Bromcom can be part of an integrated solution to meet client needs. The key elements of the role include: Regular relationship management calls with senior staff and leaders in the largest Bromcom clients. A two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning) Securing deliverables from the reference sites e.g. quotes, blogs, case studies, video testimonials and 'leads' and passing these on to marketing and sales as necessary. Product Advocacy: Be a leading voice and advocate for Bromcom to the client and in external forums, ensuring that the product's value proposition is effectively communicated and understood. Client Advocacy: Be the voice of the client when dealing with stakeholders inside Bromcom, think from the customer's perspective and understand users and their pain points. Feedback Collection: Gather feedback from trust senior leaders, school leaders, teachers, central staff, data managers, school administrators, and other stakeholders to prioritise product features and improvements. Stakeholder Communication: Regularly update stakeholders on product updates, successes, and challenges, and gather their insights for continuous improvement. Partnership development: Working with Bromcom's approved partners and the Bromcom partnership support team to create vertically integrated solutions that combine Bromcom with third party specialist platforms. Cross-functional Collaboration: Work closely with development, sales, marketing, and customer support teams to align product strategies and ensure consistent messaging. Roadmap Collaboration: In conjunction with the Head of Products, the product management team and individual product owners, contribute to the development and refinement of the product roadmap. Conduct an ongoing two-way dialogue about the strategic development of the client's business, new requirements or enhancements, the Bromcom product roadmap and championing new features that Bromcom has developed in order to gain adoption (product positioning.) Utilisation Analysis: Examine feature usage by key clients to ensure that they are getting full value from the product. Intervene to support the client with training, configuration or other assistance to allow full feature utilisation. Work with support and technical teams if performance issues or other significant impediments are identified Relationship management: de-escalate issues, offer support, listen, reassure the client, navigate within the company to satisfy their needs General responsibilities of the Head of Strategic Relations Building and maintaining relationships with top clients and key personnel within customer sites. Alerting the sales team to opportunities for further sales within key customers. Letting customers know about other products the company offers. Conducting reviews to ensure customers are satisfied with their products and services. Attending meetings with customers to build relationships with existing accounts. Achieving customer relationship targets and KPI's as set by the Chief Commercial Officer. Work closely with Head of Customer On-boarding and Services and Customer Operations teams. Escalating and resolving areas of concern as raised by customers or from CRM Calls Carrying out customer satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within customers. Liaising with internal departments to ensure customer needs are fulfilled effectively. Developing market intelligence, particularly in furthering partnerships with third party vendors and understanding how their services can collaborate effectively with Bromcom to better support our customers. Supporting the Chief Commercial Officer as directed. Background of the Head of Strategic Relations Ideal candidate should have a deep educationalist background with 10+ years in schools and held/holding at least deputy head role or in a MAT with "C" level position who is seeking to move to a role in a high growth EdTech company Strong interpersonal and communication skills and an ability to build rapport with customers. Previous sales experience and an organised approach to work. Ideally, knowledge of the educational technology marketplace and management information systems. Hardworking with a strong work ethic. Bromcom is an equal opportunities employer
Parts AdvisorStaples CornerUp to £29k basic DOE,- £32,300 OTEMonday to Friday , Saturdays Ref : OC17402 Company Benefits: Company Pension Performance Bonus Company Benefits Scheme Long Service Holiday Reward Enhanced Maternity Policy Share Save Options Your Birthday Off I am currently seeking an experienced Parts Advisor to join our client in Staples Corner. The main purpose of the Parts Advisor role is to ensure that the correct parts and accessories are supplied to the customer, as per the order. Parts Advisor Key Responsibilities: Answering customer enquiries accurately and promptly Locating parts and accessories from stock or ordering from suppliers Ensuring customer orders are fulfilled in a timely and professional manner Processing customer orders accurately and efficiently Maintaining accurate stock records and inventories Ensuring the parts store is kept tidy and organised Building and maintaining relationships with suppliers Communicating effectively with colleagues and customers Regularly updating the parts database Providing excellent customer service Parts Advisor Skills Required: Proven experience in a similar role in the motor industry Good knowledge of motor parts and accessories Ability to build relationships with customers and suppliers Excellent organisational and administrative skills Strong communication skills Ability to work under pressure and to tight deadlines Good problem-solving skills Computer literacy and working knowledge of databases Full driving licence If you are a highly motivated individual with a passion for the motor industry, then this is the perfect role for you. If you think you have the skills and experience, we are looking for, please apply for immediate consideration and interview. Consultant - Yvonne Martin - Octane Recruitment - Parts AdvisorINDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 17, 2024
Full time
Parts AdvisorStaples CornerUp to £29k basic DOE,- £32,300 OTEMonday to Friday , Saturdays Ref : OC17402 Company Benefits: Company Pension Performance Bonus Company Benefits Scheme Long Service Holiday Reward Enhanced Maternity Policy Share Save Options Your Birthday Off I am currently seeking an experienced Parts Advisor to join our client in Staples Corner. The main purpose of the Parts Advisor role is to ensure that the correct parts and accessories are supplied to the customer, as per the order. Parts Advisor Key Responsibilities: Answering customer enquiries accurately and promptly Locating parts and accessories from stock or ordering from suppliers Ensuring customer orders are fulfilled in a timely and professional manner Processing customer orders accurately and efficiently Maintaining accurate stock records and inventories Ensuring the parts store is kept tidy and organised Building and maintaining relationships with suppliers Communicating effectively with colleagues and customers Regularly updating the parts database Providing excellent customer service Parts Advisor Skills Required: Proven experience in a similar role in the motor industry Good knowledge of motor parts and accessories Ability to build relationships with customers and suppliers Excellent organisational and administrative skills Strong communication skills Ability to work under pressure and to tight deadlines Good problem-solving skills Computer literacy and working knowledge of databases Full driving licence If you are a highly motivated individual with a passion for the motor industry, then this is the perfect role for you. If you think you have the skills and experience, we are looking for, please apply for immediate consideration and interview. Consultant - Yvonne Martin - Octane Recruitment - Parts AdvisorINDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Service Advisor - Salford Salary - Up to 32,000 Basic + Bonus Days - Monday - Friday, 8am - 5:30pm, Saturdays on a rota Ref - OC17530 We have a new job vacancy available for Service Advisor in Salford. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealerships in the area with a family like community. If you're a Service Advisor currently on the lookout, then apply now! Service Advisor Benefits: Excellent Bonus opportunities Career progression and development opportunities Employee Discounts Company Pension Service Advisor Role: Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Booking customer vehicles into the workshop and keeping them up to date on the progress. Support the after-sales function and various staff members in different departments Upselling any additional products to new and existing customers. Service Advisor Requirements: Full UK driving license Octane Recruitment Consultant - Al-amin Abiru INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 16, 2024
Full time
Service Advisor - Salford Salary - Up to 32,000 Basic + Bonus Days - Monday - Friday, 8am - 5:30pm, Saturdays on a rota Ref - OC17530 We have a new job vacancy available for Service Advisor in Salford. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the leading main dealerships in the area with a family like community. If you're a Service Advisor currently on the lookout, then apply now! Service Advisor Benefits: Excellent Bonus opportunities Career progression and development opportunities Employee Discounts Company Pension Service Advisor Role: Meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Booking customer vehicles into the workshop and keeping them up to date on the progress. Support the after-sales function and various staff members in different departments Upselling any additional products to new and existing customers. Service Advisor Requirements: Full UK driving license Octane Recruitment Consultant - Al-amin Abiru INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Job Title: Group Recruitment Co-ordinator Location: Wisbech Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
May 15, 2024
Full time
Job Title: Group Recruitment Co-ordinator Location: Wisbech Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Job Title: Group Recruitment Co-ordinator Location: March Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
May 15, 2024
Full time
Job Title: Group Recruitment Co-ordinator Location: March Salary: Competitive Job type: Full time, Permanent Monday to Friday 09:30 - 14:30 About us: Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that's not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities. The Role: Enjoy working in a fast-paced environment with high energy levels and a positive assertive style to build rapport and assist in developing a culture of innovation and excellence. You will manage the recruitment process, leading the complete hiring cycle, from vacancy creation to candidate on boarding. COLLEAGUE ON-BOARDING AND OFF-BOARDING Ensure that all recruitment processes are followed and that 'new starters' paperwork is complete and accurate. Creating New Employee records on the HR Portal. Ensuring employment contracts are signed and returned for our records. Ensure that the leavers' processes are followed and 'Leavers' paperwork is complete and accurate. Update all systems and providers with leaver's notifications. Setting up E-Learning tasks for new employees. To support with Inductions for new starters. Must Have skills / experience Strong and methodical organisation skills with good attention to detail in maintaining accurate and detailed records with coherent audit trails Strong communication skills with ability to relate to people at all levels Tactful and approachable Confident working on their own and as part of a team Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams. A Keen interest in recruitment and a clear understanding of Recruitment Processes Proficient in Microsoft Office; quick to learn and adapt to new software. A good knowledge of eligibility right to work legislation Proven experience in any industry Key Accountabilities Flexible working style with the ability to work under pressure and meet deadlines Maintain accurate and complete colleague records within the HR systems; to enter data records, which are consistently and accurately maintained Provide general administration support to the HR Department as required including filing, scanning, photocopying, emails and minute taking for meetings. Prepare Contracts and Offer letters/changes in T&C's Letters. Ensure confidentiality and security of all sensitive HR information and recruitment-related information and a clear understanding of GDPR Stay informed on industry trends and market conditions Working with recruitment agencies when required Prepare monthly KPI's What We Offer / Benefits: We have training and development. Free uniform & PPE provided. Auto enrolment into pension. Statutory holiday entitlement. Salary - depending on experience and discussed at interview. Please note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources, HR Assistant, Human Resources Administrator, HR Administrator, Human Resources Assistant, Human Resources, HR Admin, HR team Admin, Admin, Talent Development Administrator, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Administrator, Support, Assistant, Human Resources Executive, Client Services Executive, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator will also be considered for this role.
Inventory Clerk Manager / Senior Property Manager We are either looking for an Inventory Clerk Manager or a Senior Property Manager who has carried out Property Inspections, Inventories and Check Outs and we will only consider applications from people wanting to work 5 full days per week, working between 8.30am - 5.30pm Monday to Friday. You will have full responsibility for a team of Inventory Clerks plus Administrators across the Essex region. Inventory Clerk Manager / Senior Property Manager The successful candidate who fulfills this varied role will spend part of each working week carrying out audits, and further training and development of your team of Inventory Clerks and ensuring they feel supported. You will train on visiting properties to undertake various tasks which include the production of condition inspections to ensure they remain in good condition, produce reports to evidence and dispatch to the relevant landlord via bespoke software held on an iPad, compile detailed reports which record the overall condition of a property prior to any tenants moving in. Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the relevant landlord concerned. Discussing with the tenants in occupation any maintenance-based issues that may be evident. Where relevant, liaising with Property Managers to ensure maintenance based issues are resolved. Inventory Clerk Manager / Senior Property Manager If the property is not being maintained to an acceptable condition you will discuss this with the tenants whilst at the property and put a simple plan in place with them to improve the situation. Inspecting the property prior to the end of a tenancy to produce a 'check out report which will again record the general condition of the property at that time just prior to the tenants moving out. At the end of a tenancy mediate between landlord and tenants regarding any maintenance considered to be beyond fair wear and tear and attempt to agree on a suitable amount of money that the tenants are to contribute to putting things right. Once agreed relevant funds would be deducted from the initial deposit that the tenants lodged with the company prior to moving in. Where issues are evident at the end of a tenancy, but the landlord and tenants fail to agree on a mutually acceptable compromise, the Property Inspection Clerk prepares all relevant paperwork and sends this to an independent adjudicator who will decide what if anything should be deducted from the tenants original deposit. Inventory Clerk Manager / Senior Property Manager Highly organised and able to manage a busy diary. The ability to prioritise urgent tasks and constantly work to pre-defined deadlines. Excellent communication skills - face to face, orally and electronically. Confident and professional. IT proficient - familiar with MS Office, other general packages, tablets, and other mobile devices. Inventory Clerk Manager / Senior Property Manager Remuneration Salary up to £35,000 dependent on experience. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
May 15, 2024
Full time
Inventory Clerk Manager / Senior Property Manager We are either looking for an Inventory Clerk Manager or a Senior Property Manager who has carried out Property Inspections, Inventories and Check Outs and we will only consider applications from people wanting to work 5 full days per week, working between 8.30am - 5.30pm Monday to Friday. You will have full responsibility for a team of Inventory Clerks plus Administrators across the Essex region. Inventory Clerk Manager / Senior Property Manager The successful candidate who fulfills this varied role will spend part of each working week carrying out audits, and further training and development of your team of Inventory Clerks and ensuring they feel supported. You will train on visiting properties to undertake various tasks which include the production of condition inspections to ensure they remain in good condition, produce reports to evidence and dispatch to the relevant landlord via bespoke software held on an iPad, compile detailed reports which record the overall condition of a property prior to any tenants moving in. Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the relevant landlord concerned. Discussing with the tenants in occupation any maintenance-based issues that may be evident. Where relevant, liaising with Property Managers to ensure maintenance based issues are resolved. Inventory Clerk Manager / Senior Property Manager If the property is not being maintained to an acceptable condition you will discuss this with the tenants whilst at the property and put a simple plan in place with them to improve the situation. Inspecting the property prior to the end of a tenancy to produce a 'check out report which will again record the general condition of the property at that time just prior to the tenants moving out. At the end of a tenancy mediate between landlord and tenants regarding any maintenance considered to be beyond fair wear and tear and attempt to agree on a suitable amount of money that the tenants are to contribute to putting things right. Once agreed relevant funds would be deducted from the initial deposit that the tenants lodged with the company prior to moving in. Where issues are evident at the end of a tenancy, but the landlord and tenants fail to agree on a mutually acceptable compromise, the Property Inspection Clerk prepares all relevant paperwork and sends this to an independent adjudicator who will decide what if anything should be deducted from the tenants original deposit. Inventory Clerk Manager / Senior Property Manager Highly organised and able to manage a busy diary. The ability to prioritise urgent tasks and constantly work to pre-defined deadlines. Excellent communication skills - face to face, orally and electronically. Confident and professional. IT proficient - familiar with MS Office, other general packages, tablets, and other mobile devices. Inventory Clerk Manager / Senior Property Manager Remuneration Salary up to £35,000 dependent on experience. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Job Title: Senior Sales Administrator Location: Borehamwood, Hertfordshire Salary: 28,000 - 32,000 per annum Hours: Monday - Thursday 9:00 am - 5:30 pm, Friday 9:00 am - 5:00 pm Job Type: Full-time, Permanent Overview: We are seeking a proactive and detail-oriented individual to join our team as a Senior Sales Administrator. In this role, you will be responsible for a variety of administrative tasks, including creating sales quotations, raising purchase orders, liaising with suppliers, and providing support to various departments. The ideal candidate will have strong organisational skills, excellent communication abilities, and the ability to multitask effectively in a fast-paced environment. Key Responsibilities: Create and manage sales quotations accurately and efficiently. Communicate with suppliers to obtain quotes, negotiate pricing, and placing orders, chasing orders. Updating the sales term with lead times for deliveries and any correspondence between the sales team and the supplier. Coordinate with internal departments to gather necessary information for quotations and orders. Send quotations within a timely manner back to the sales team. Liaising with supplier regarding late deliveries, or any errors. Helping in the different departments when admin staff is on annual leave. Maintain organised records of sales and purchasing documentation. Building and maintain supplier relationships. Contribute to process improvements to enhance efficiency and effectiveness. Adhere to company policies and procedures regarding purchasing and administrative processes. Any other duties that are related that may be required to fulfil your role. Qualifications: Previous experience in a similar administrative role, creating quotations, preferably in a sale or purchasing environment. Strong attention to detail and accuracy in data entry and documentation. Ability to work within tight deadlines with proven previous experience. Excellent organisational and time management skills as well as being an effective communicator. Benefits: Competitive salary within the range of 28,000 - 32,000 per annum. Full-time permanent position with stable hours and regular schedule. Opportunities for professional development and advancement within the company. Discounted gym membership. Private healthcare. Pleasant working environment with a supportive team atmosphere. Friday early finish - 5 pm. Serviced offices and free on-site parking for convenience. Birthday celebrations including birthday cake Christmas & summer team outings. Wheelchair accessible facilities and inclusive work environment. Annual leave 25 days + 8 bank holiday (made up of 22 days bank holiday, 3 days over the Christmas period, 8 bank holidays). Pension Scheme. Please note: No hybrid/remote working options available. This is fully office based. To apply for the Senior Sales Administrator position, please submit your resume with your cover letter highlighting your relevant experience. We will review applications on a rolling basis and contact qualified candidates for interviews. Thank you for your interest. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 14, 2024
Full time
Job Title: Senior Sales Administrator Location: Borehamwood, Hertfordshire Salary: 28,000 - 32,000 per annum Hours: Monday - Thursday 9:00 am - 5:30 pm, Friday 9:00 am - 5:00 pm Job Type: Full-time, Permanent Overview: We are seeking a proactive and detail-oriented individual to join our team as a Senior Sales Administrator. In this role, you will be responsible for a variety of administrative tasks, including creating sales quotations, raising purchase orders, liaising with suppliers, and providing support to various departments. The ideal candidate will have strong organisational skills, excellent communication abilities, and the ability to multitask effectively in a fast-paced environment. Key Responsibilities: Create and manage sales quotations accurately and efficiently. Communicate with suppliers to obtain quotes, negotiate pricing, and placing orders, chasing orders. Updating the sales term with lead times for deliveries and any correspondence between the sales team and the supplier. Coordinate with internal departments to gather necessary information for quotations and orders. Send quotations within a timely manner back to the sales team. Liaising with supplier regarding late deliveries, or any errors. Helping in the different departments when admin staff is on annual leave. Maintain organised records of sales and purchasing documentation. Building and maintain supplier relationships. Contribute to process improvements to enhance efficiency and effectiveness. Adhere to company policies and procedures regarding purchasing and administrative processes. Any other duties that are related that may be required to fulfil your role. Qualifications: Previous experience in a similar administrative role, creating quotations, preferably in a sale or purchasing environment. Strong attention to detail and accuracy in data entry and documentation. Ability to work within tight deadlines with proven previous experience. Excellent organisational and time management skills as well as being an effective communicator. Benefits: Competitive salary within the range of 28,000 - 32,000 per annum. Full-time permanent position with stable hours and regular schedule. Opportunities for professional development and advancement within the company. Discounted gym membership. Private healthcare. Pleasant working environment with a supportive team atmosphere. Friday early finish - 5 pm. Serviced offices and free on-site parking for convenience. Birthday celebrations including birthday cake Christmas & summer team outings. Wheelchair accessible facilities and inclusive work environment. Annual leave 25 days + 8 bank holiday (made up of 22 days bank holiday, 3 days over the Christmas period, 8 bank holidays). Pension Scheme. Please note: No hybrid/remote working options available. This is fully office based. To apply for the Senior Sales Administrator position, please submit your resume with your cover letter highlighting your relevant experience. We will review applications on a rolling basis and contact qualified candidates for interviews. Thank you for your interest. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value. We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on. We are the Leader everywhere! We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more. For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids. We are also proud to become one of the very few female-led B2B SaaS unicorns in the world. Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading. First things first: What is this role about? We're underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us. Job Description Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations. Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieving customer advocacy goals with the marketing team with success stories, and testimonials. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. Requirements 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world! Proven track record of using sales & persuasive skills. To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support. Passion for testing, measuring, and improving outreach and follow up effectiveness. Strong communication skills in both writing and speaking (English). High sense of responsibility and accountability. A strategic thinker with excellent project and time management skills. Experience negotiating and navigating contracts and legal discussions. Thrives in a fast-paced, high growth, rapidly changing environment. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?) Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
May 14, 2024
Full time
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value. We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on. We are the Leader everywhere! We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more. For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids. We are also proud to become one of the very few female-led B2B SaaS unicorns in the world. Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading. First things first: What is this role about? We're underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us. Job Description Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations. Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieving customer advocacy goals with the marketing team with success stories, and testimonials. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. Requirements 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world! Proven track record of using sales & persuasive skills. To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support. Passion for testing, measuring, and improving outreach and follow up effectiveness. Strong communication skills in both writing and speaking (English). High sense of responsibility and accountability. A strategic thinker with excellent project and time management skills. Experience negotiating and navigating contracts and legal discussions. Thrives in a fast-paced, high growth, rapidly changing environment. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?) Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Company Accountant We are supporting a Central London Accountancy firm in recruiting a Company Accountant for their take manage their internal Accounts. They are seeking a motivated and experienced Company Accountant to join our team. The Company Accountant will be responsible for managing the financial operations of the company, The ideal candidate will have a strong background in accounting, excellent analytical skills, and a deep understanding of financial regulations and best practices. I Oversee all aspects of the company's financial operations, including Produce monthly management accounts and variance analysis in a timely and accurate manner. Maintain the balance sheets through monthly reconciliation Prepare VAT returns and submit Preparation of Monthly Management Accounts and schedules Variance analysis of the above management accounts Bank Reconciliations daily Analyse and post the company credit cards Upload and issue sales invoices daily The role requires a Fully Qualified ACCA or ACMA Accountant. The role will lead and manage a small friendly team. You may have applied for other similar roles such as Finance Manager, Head of Finance, Senior Finance Administrator.
May 14, 2024
Full time
Company Accountant We are supporting a Central London Accountancy firm in recruiting a Company Accountant for their take manage their internal Accounts. They are seeking a motivated and experienced Company Accountant to join our team. The Company Accountant will be responsible for managing the financial operations of the company, The ideal candidate will have a strong background in accounting, excellent analytical skills, and a deep understanding of financial regulations and best practices. I Oversee all aspects of the company's financial operations, including Produce monthly management accounts and variance analysis in a timely and accurate manner. Maintain the balance sheets through monthly reconciliation Prepare VAT returns and submit Preparation of Monthly Management Accounts and schedules Variance analysis of the above management accounts Bank Reconciliations daily Analyse and post the company credit cards Upload and issue sales invoices daily The role requires a Fully Qualified ACCA or ACMA Accountant. The role will lead and manage a small friendly team. You may have applied for other similar roles such as Finance Manager, Head of Finance, Senior Finance Administrator.
Sewell Wallis are working with a highly successful subcontracting company looking to recruit a Head of Finance. The business support the delivery of outstanding construction projects across the UK and as they continue to expand, they seek a qualified Head of Finance with expertise in subcontracting or construction to join the dynamic team. Reporting into to the Director, you will play a pivotal role in decision making and ensuring the financial stability and growth of the organisation. This is a rare opportunity to join a profitable company that offers exceptional benefits, including an 8% pension, life insurance, and private medical. The company has been through periods of change and now having a strong board consisting of leaders that have been with the business over the last 10 years. Key Responsibilities: Lead the financial function of the company, including budgeting, forecasting, and financial reporting. Utilise your expertise in subcontracting or construction to analyse sales, revenue streams, and profit schemes to drive business growth. Manage a team of one finance professional, providing guidance and mentorship to achieve departmental objectives. Prepare and present KPI reports to senior management, offering valuable insights and recommendations for strategic decision-making. Implement robust financial controls and procedures to safeguard company assets and ensure regulatory compliance. Collaborate closely with project managers to report on project performance, analyse variances and identify opportunities for improvement. Preparation of management accounts, ensuring accuracy and timeliness to support informed decision-making. Year-end statutory reporting. Qualifications and Skills: ACA, ACCA or CIMA qualification. Experience within the construction industry or subcontracting. Strong analytical skills with the ability to interpret financial data and provide strategic insights. Benefits; 65,000 salary Bonus 25 days holiday 8% pension Private medical Life insurance On-site parking For more information contact Faith Collins. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
May 14, 2024
Full time
Sewell Wallis are working with a highly successful subcontracting company looking to recruit a Head of Finance. The business support the delivery of outstanding construction projects across the UK and as they continue to expand, they seek a qualified Head of Finance with expertise in subcontracting or construction to join the dynamic team. Reporting into to the Director, you will play a pivotal role in decision making and ensuring the financial stability and growth of the organisation. This is a rare opportunity to join a profitable company that offers exceptional benefits, including an 8% pension, life insurance, and private medical. The company has been through periods of change and now having a strong board consisting of leaders that have been with the business over the last 10 years. Key Responsibilities: Lead the financial function of the company, including budgeting, forecasting, and financial reporting. Utilise your expertise in subcontracting or construction to analyse sales, revenue streams, and profit schemes to drive business growth. Manage a team of one finance professional, providing guidance and mentorship to achieve departmental objectives. Prepare and present KPI reports to senior management, offering valuable insights and recommendations for strategic decision-making. Implement robust financial controls and procedures to safeguard company assets and ensure regulatory compliance. Collaborate closely with project managers to report on project performance, analyse variances and identify opportunities for improvement. Preparation of management accounts, ensuring accuracy and timeliness to support informed decision-making. Year-end statutory reporting. Qualifications and Skills: ACA, ACCA or CIMA qualification. Experience within the construction industry or subcontracting. Strong analytical skills with the ability to interpret financial data and provide strategic insights. Benefits; 65,000 salary Bonus 25 days holiday 8% pension Private medical Life insurance On-site parking For more information contact Faith Collins. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 14, 2024
Full time
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
A little bit about us At Recycleye, we're changing recycling. We've developed ground-breaking AI that works with automated sorting tech like robots and optical sorters to make waste sorting more profitable. Because the truth is, if you can't afford to sort it, you can't recycle it, so we're changing that! We were founded in 2019, and have been growing rapidly ever since, with installations of our technology at leading waste management companies across Europe and the US. We partner with our clients to help them produce higher quality outputs, transforming the economics of waste sorting and recycling - it's all about our vision to turn the world's waste into resource. And our work has never been needed more. According to the OECD, only 9% of plastic waste has ever been recycled, so we're proud that our work helps to make the recycling of waste materials more attractive. Be part of it - come and join us! Why choose to work at Recycleye? Our team works together to grow and succeed, driven by our shared values of empowerment, inclusivity, and perseverance. We offer great benefits (which we think punch above our weight), built-in upskilling and unlimited holiday. We know that our mission will be achieved by having the most passionate, driven, talented, and all-around best people on our team. So come and shape the future and help turn trash into treasure! The opportunity We are excited for a Head of Operations to join our growing team to optimize and propel our production and project management processes forward. This person will have oversight of our project management, production, supply chain management, and our testing facility, so will need to be multifaceted and results oriented - they will play a crucial role in driving efficiency for the implementation of our innovative technology. Responsibilities Overview • Responsible for all key delivery functions: Manufacturing/Production/Field installations: Support the production team to optimize production assembly processes, ensuring quality, adherence to safety and regulatory standards, and cost effectiveness. Project Management: Support our team of project managers in planning, executing and monitoring delivery of projects on time and within budget. Logistics: Manage and optimise outbound logistics processes, ensuring timely and efficient delivery of systems to clients. Addressing customs regulations and requirements to facilitate smooth international shipments. Supply Chain: Collaborate with internal stakeholders, including the Purchasing and Accounts Administrator, to forecast demand, minimize supply risks and optimize inventory management. Test Centre Management: oversee the operations of the test centre, coordinate with internal team to prioritize and schedule testing activities allocating resources effectively to meet deadline and customer expectations. • Identify bottlenecks in workflows and implement process improvements to drive operational excellence with a mindset focused on scale and efficiency. • Set clear performance objectives and provide regular feedback and coaching to team members to support their professional growth and development. • Manage the operations team and foster culture of collaboration, accountability and continuous improvement. • Closely collaborate with R&D, sales, marketing and other teams across the business to ensure coordinated and aligned operations with wider company objectives. • Build an in-depth understanding of the waste management industry. • Report to leadership team, summarizing operational performance, trends, and actionable insights that will inform decision-making. Senior-level of relevant experience in operations management, manufacturing and project management (preferably in industrial sector) Demonstrated ability to lead and develop high performing cross functional teams to deliver quality results on time and within budget Excellent problem-solving and decision-making abilities Experience in implementing lean manufacturing principles, continuous improvement initiatives and quality control procedures Strong interpersonal and communication skills with ability to influence and drive strategic initiatives Knowledge of health and safety regulations in a production environment Proficiency in project management tools and software You live and breathe operations. It's a bonus if you have 10+ years of directly relevant experience Experience working in the recycling or waste management industry Bachelor's Degree or similar qualifications or experience in mechanical engineering, manufacturing, or a related field Six Sigma or similar certification Even if you don't tick every box listed above but are motivated by our work and believe you can make a difference on our team, we'd really love to hear from you - so please do apply and drop us a note about what you bring! We are particularly interested in hearing from you if your background enables you to bring a different perspective to our team. An excellent salary that's both equitable and reviewed regularly Shares in the company - each and every Recycleyte is invested in our vision, and we want to give you the opportunity to do so as well, both in your day-to-day as well as in your long-term investment Progression: we are growing rapidly and excited for you to make an impact as we do so Unlimited holiday A welcoming and inclusive team environment with monthly company-wide socials Plenty of opportunities for training and personal development Healthcare coverage - Vitality is available from your very first day!
May 14, 2024
Full time
A little bit about us At Recycleye, we're changing recycling. We've developed ground-breaking AI that works with automated sorting tech like robots and optical sorters to make waste sorting more profitable. Because the truth is, if you can't afford to sort it, you can't recycle it, so we're changing that! We were founded in 2019, and have been growing rapidly ever since, with installations of our technology at leading waste management companies across Europe and the US. We partner with our clients to help them produce higher quality outputs, transforming the economics of waste sorting and recycling - it's all about our vision to turn the world's waste into resource. And our work has never been needed more. According to the OECD, only 9% of plastic waste has ever been recycled, so we're proud that our work helps to make the recycling of waste materials more attractive. Be part of it - come and join us! Why choose to work at Recycleye? Our team works together to grow and succeed, driven by our shared values of empowerment, inclusivity, and perseverance. We offer great benefits (which we think punch above our weight), built-in upskilling and unlimited holiday. We know that our mission will be achieved by having the most passionate, driven, talented, and all-around best people on our team. So come and shape the future and help turn trash into treasure! The opportunity We are excited for a Head of Operations to join our growing team to optimize and propel our production and project management processes forward. This person will have oversight of our project management, production, supply chain management, and our testing facility, so will need to be multifaceted and results oriented - they will play a crucial role in driving efficiency for the implementation of our innovative technology. Responsibilities Overview • Responsible for all key delivery functions: Manufacturing/Production/Field installations: Support the production team to optimize production assembly processes, ensuring quality, adherence to safety and regulatory standards, and cost effectiveness. Project Management: Support our team of project managers in planning, executing and monitoring delivery of projects on time and within budget. Logistics: Manage and optimise outbound logistics processes, ensuring timely and efficient delivery of systems to clients. Addressing customs regulations and requirements to facilitate smooth international shipments. Supply Chain: Collaborate with internal stakeholders, including the Purchasing and Accounts Administrator, to forecast demand, minimize supply risks and optimize inventory management. Test Centre Management: oversee the operations of the test centre, coordinate with internal team to prioritize and schedule testing activities allocating resources effectively to meet deadline and customer expectations. • Identify bottlenecks in workflows and implement process improvements to drive operational excellence with a mindset focused on scale and efficiency. • Set clear performance objectives and provide regular feedback and coaching to team members to support their professional growth and development. • Manage the operations team and foster culture of collaboration, accountability and continuous improvement. • Closely collaborate with R&D, sales, marketing and other teams across the business to ensure coordinated and aligned operations with wider company objectives. • Build an in-depth understanding of the waste management industry. • Report to leadership team, summarizing operational performance, trends, and actionable insights that will inform decision-making. Senior-level of relevant experience in operations management, manufacturing and project management (preferably in industrial sector) Demonstrated ability to lead and develop high performing cross functional teams to deliver quality results on time and within budget Excellent problem-solving and decision-making abilities Experience in implementing lean manufacturing principles, continuous improvement initiatives and quality control procedures Strong interpersonal and communication skills with ability to influence and drive strategic initiatives Knowledge of health and safety regulations in a production environment Proficiency in project management tools and software You live and breathe operations. It's a bonus if you have 10+ years of directly relevant experience Experience working in the recycling or waste management industry Bachelor's Degree or similar qualifications or experience in mechanical engineering, manufacturing, or a related field Six Sigma or similar certification Even if you don't tick every box listed above but are motivated by our work and believe you can make a difference on our team, we'd really love to hear from you - so please do apply and drop us a note about what you bring! We are particularly interested in hearing from you if your background enables you to bring a different perspective to our team. An excellent salary that's both equitable and reviewed regularly Shares in the company - each and every Recycleyte is invested in our vision, and we want to give you the opportunity to do so as well, both in your day-to-day as well as in your long-term investment Progression: we are growing rapidly and excited for you to make an impact as we do so Unlimited holiday A welcoming and inclusive team environment with monthly company-wide socials Plenty of opportunities for training and personal development Healthcare coverage - Vitality is available from your very first day!