Waynflete Office Administrator Location: Oxford Salary: £25,000 - £28,000 per annum (Depending on qualifications and experience) Our client was founded in 1480 by William of Waynflete and is one of the country's leading independent day schools. It is situated in an enviable location at the heart of Oxford beside the River Cherwell. The school will celebrate its 550th anniversary in 2030. The current generation of MCS staff and pupils wish to ensure that they shape a School that is able to flourish for at least another half millennium, and hopefully many more beyond. There are around 970 pupils, boys 7-18 and Sixth Form Girls, and 300 staff who learn and work on the school's central Oxford site. The Role The Wayneflete Office Administrator role is a superb opportunity to gain experience in development and alumni relations in the education sector. The post is fundamental within the Waynflete Office, supporting the office's fundraising and alumni relations activity. It will involve administrative tasks to support the financial and database processes, and their communications and events programme. This role reports to the Head of Development Services and ultimately to the Bursar, whilst supporting all members of the Waynflete Office team. You will assist the Head of Development Services in project-related work aimed at ensuring that the systems best support the needs of their office and will be able to participate in office planning for fundraising activity and communications to achieve the best outcomes for the college school. Their Raiser's Edge database underpins all they do. It means they can reliably contact, engage, research and ultimately secure financial support from members of the community. You will be trained to use Raiser's Edge, which is widely used in the education sector, and will use that understanding of how the data, processes, and systems contribute to the office's fundraising and engagement needs. Responsibilities of the Waynflete Office Administrator will include: Updating information within Raiser's Edge as provided by constituents, surveys, third party sources, Waynflete Office activity, events and other means in line with the MCS Privacy Policy and GDPR Saving all relevant correspondence to constituent records within Raiser's Edge for future reference Assisting the Head of Development Services and Head of Information Management in managing constituent surveys, including the annual survey of Upper Sixth Leavers Supporting Waynflete Office activities for the community such as mailings, emails, events and fundraising campaigns Batch processing online payments for ad hoc gifts, events and other sales Recording and banking cash and cheque gifts Researching prospects and creating prospect profiles as needed Skills & Experience Essential High level of accuracy and attention to detail High level of numeracy Proficiency with programmes including Microsoft Word and Excel, and demonstrable ability to learn tools such as mail merge Excellent communication skills, both verbal and written Ability to move quickly between projects in a high-performance environment Ability to work independently and to organise and prioritise own work Strong interpersonal skills and calm under pressure The highest professionalism when it comes to working with personal and confidential information, sensitivity to privacy and data protections regulations Appreciation of education and fully supportive of the College School Appreciation and interest in the contribution that fundraising makes to the mission of the College School Desirable Experience of working with a customer relationship management tool or database Experience of working in an educational, development or communications environment would be an advantage A keen interest to develop in a fundraising and communications environment Benefits Free lunch during term time and schools for all year-round staff Fee private health insurance Free mortgage advice Complimentary use of school sports facilities Free entry into Oxford Botanical Gardens To Apply If you feel you are a suitable candidate and would like to work for this reputable School, please click apply where you will be redirected to their website to complete your application. The School recognises and is committed to ensuring applicants and employees from all sections of the community are treated equally regardless of race, gender, disability, age, sexual orientation, religion or belief, gender reassignment, marital and civil partnership status, or pregnancy and maternity. They welcome applications from all sections of the community. The School is committed to the safeguarding of pupils, and any offer of employment will be subject to an enhanced DBS disclosure, the receipt of satisfactory references, the school's pre-employment medical questionnaire, plus sight of relevant original ID documentation and degree certificate(s). This role will be in regulated activity and will require a children's barred list check as well as an enhanced DBS check. The enhanced DBS check is due to this role being exempt from the Rehabilitation of Offenders Act 1974.
May 18, 2024
Full time
Waynflete Office Administrator Location: Oxford Salary: £25,000 - £28,000 per annum (Depending on qualifications and experience) Our client was founded in 1480 by William of Waynflete and is one of the country's leading independent day schools. It is situated in an enviable location at the heart of Oxford beside the River Cherwell. The school will celebrate its 550th anniversary in 2030. The current generation of MCS staff and pupils wish to ensure that they shape a School that is able to flourish for at least another half millennium, and hopefully many more beyond. There are around 970 pupils, boys 7-18 and Sixth Form Girls, and 300 staff who learn and work on the school's central Oxford site. The Role The Wayneflete Office Administrator role is a superb opportunity to gain experience in development and alumni relations in the education sector. The post is fundamental within the Waynflete Office, supporting the office's fundraising and alumni relations activity. It will involve administrative tasks to support the financial and database processes, and their communications and events programme. This role reports to the Head of Development Services and ultimately to the Bursar, whilst supporting all members of the Waynflete Office team. You will assist the Head of Development Services in project-related work aimed at ensuring that the systems best support the needs of their office and will be able to participate in office planning for fundraising activity and communications to achieve the best outcomes for the college school. Their Raiser's Edge database underpins all they do. It means they can reliably contact, engage, research and ultimately secure financial support from members of the community. You will be trained to use Raiser's Edge, which is widely used in the education sector, and will use that understanding of how the data, processes, and systems contribute to the office's fundraising and engagement needs. Responsibilities of the Waynflete Office Administrator will include: Updating information within Raiser's Edge as provided by constituents, surveys, third party sources, Waynflete Office activity, events and other means in line with the MCS Privacy Policy and GDPR Saving all relevant correspondence to constituent records within Raiser's Edge for future reference Assisting the Head of Development Services and Head of Information Management in managing constituent surveys, including the annual survey of Upper Sixth Leavers Supporting Waynflete Office activities for the community such as mailings, emails, events and fundraising campaigns Batch processing online payments for ad hoc gifts, events and other sales Recording and banking cash and cheque gifts Researching prospects and creating prospect profiles as needed Skills & Experience Essential High level of accuracy and attention to detail High level of numeracy Proficiency with programmes including Microsoft Word and Excel, and demonstrable ability to learn tools such as mail merge Excellent communication skills, both verbal and written Ability to move quickly between projects in a high-performance environment Ability to work independently and to organise and prioritise own work Strong interpersonal skills and calm under pressure The highest professionalism when it comes to working with personal and confidential information, sensitivity to privacy and data protections regulations Appreciation of education and fully supportive of the College School Appreciation and interest in the contribution that fundraising makes to the mission of the College School Desirable Experience of working with a customer relationship management tool or database Experience of working in an educational, development or communications environment would be an advantage A keen interest to develop in a fundraising and communications environment Benefits Free lunch during term time and schools for all year-round staff Fee private health insurance Free mortgage advice Complimentary use of school sports facilities Free entry into Oxford Botanical Gardens To Apply If you feel you are a suitable candidate and would like to work for this reputable School, please click apply where you will be redirected to their website to complete your application. The School recognises and is committed to ensuring applicants and employees from all sections of the community are treated equally regardless of race, gender, disability, age, sexual orientation, religion or belief, gender reassignment, marital and civil partnership status, or pregnancy and maternity. They welcome applications from all sections of the community. The School is committed to the safeguarding of pupils, and any offer of employment will be subject to an enhanced DBS disclosure, the receipt of satisfactory references, the school's pre-employment medical questionnaire, plus sight of relevant original ID documentation and degree certificate(s). This role will be in regulated activity and will require a children's barred list check as well as an enhanced DBS check. The enhanced DBS check is due to this role being exempt from the Rehabilitation of Offenders Act 1974.
About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad-hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate and signed Ensuring the contracts database is up-to-date, accurate, and understandable to all internal departments Work with the internal departments (Sales & Project etc) to ensure relevant information is gathered for new contracts to be on-boarded and renewals to happen smoothly. Alongside the Sales team, ensure customers are billed in line with their contracts (where this doesn't happen automatically within the system). Help with the production of various business reports Be the first port of call for internal contract-related queries, including the monitoring of the group email inbox Skills, Knowledge and Experience: Possess a positive and "can do" attitude, with a natural passion and enthusiasm for their role. Organises and prioritises; capable of effectively managing own workload. A people person, who is good at networking and adept at influencing stakeholders. Ability to work accurately with a high attention to detail and manage multiple projects concurrently. A track record of delivering to challenging deadlines. Good MS Office skills. Preferred - Experience in a similar role and/or within the IT industry Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
May 18, 2024
Full time
About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad-hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate and signed Ensuring the contracts database is up-to-date, accurate, and understandable to all internal departments Work with the internal departments (Sales & Project etc) to ensure relevant information is gathered for new contracts to be on-boarded and renewals to happen smoothly. Alongside the Sales team, ensure customers are billed in line with their contracts (where this doesn't happen automatically within the system). Help with the production of various business reports Be the first port of call for internal contract-related queries, including the monitoring of the group email inbox Skills, Knowledge and Experience: Possess a positive and "can do" attitude, with a natural passion and enthusiasm for their role. Organises and prioritises; capable of effectively managing own workload. A people person, who is good at networking and adept at influencing stakeholders. Ability to work accurately with a high attention to detail and manage multiple projects concurrently. A track record of delivering to challenging deadlines. Good MS Office skills. Preferred - Experience in a similar role and/or within the IT industry Who are Jigsaw24 We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our "about us" section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
Project Support Administrator Salary: £30,000-£35,000 DOE Hours: Full-time, Permanent, 8am - 5pm About you We are looking for a self-motivated, organised, and confident individual who is looking to work as part of a busy office team. The right person will ideally have some office coordination experience, have a positive attitude with lots of energy and is happy to muck in. They possess the ability to manage multiple priorities, be happy to take incoming calls and speak with customers and be willing and able to actively contribute to the continued improvement of the team. Key skills Excellent administration and organisation abilities Excellent level of accuracy and attention to detail Polite and confident when speaking to people face to face and on the phone Excellent written and verbal communication Confident in challenging colleagues and looking for solutions Personable, honest, reliable and someone who can build trusting relationships Takes a proactive approach to work and happy working independently Knowledge of the construction industry desirable . A bit about us We are a family run group of businesses, established in 1993, specialising in commercial interiors. Since then, our team has continued to grow, develop, work hard and innovate together. Our pride and our priorities stem from our team and what we have achieved internally and for our customers, and what we have and will continue to accomplish in the future. It is our goal to achieve perfection across everything we do for our customers; we are known as and will continue to be known as a 5 quality, industry leader, because of the amazing work our team produce. About the role With our continued and projected growth, we are now looking for a committed individual who isn't afraid to roll up their sleeves and really get stuck into their job! As a member of our small fit-out team, you will be offering administrative and coordination support across a multitude of both sales and operational tasks. Key duties to include Supporting Project Manager in successful completion of projects within given timeframes and required standards Supporting in management of effective project schedules Acknowledging and responding to incoming customer enquiries Checking confirmations from suppliers Working with Accounts to check purchase invoices Creating project support documentation and managing all project administration Maintaining accurate and timely project notes and records Updating internal systems in line with project progress Supporting with overall team email management Supporting with end of project customer satisfaction surveys Conducting any other general administrative duties and the overall office function of the team. What's in it for you? Aside getting to spend time with a group of awesome people, you will have access to an excellent employee benefits program because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to): Structured and supported professional development programs Christmas and summer socials (with lots of fun in between!) Enhanced maternity/paternity packages Flexible working environments across multiple sites Access to Bupa Employee Assistance Program Great Place to Work certified company ? Annual charity events.
May 18, 2024
Full time
Project Support Administrator Salary: £30,000-£35,000 DOE Hours: Full-time, Permanent, 8am - 5pm About you We are looking for a self-motivated, organised, and confident individual who is looking to work as part of a busy office team. The right person will ideally have some office coordination experience, have a positive attitude with lots of energy and is happy to muck in. They possess the ability to manage multiple priorities, be happy to take incoming calls and speak with customers and be willing and able to actively contribute to the continued improvement of the team. Key skills Excellent administration and organisation abilities Excellent level of accuracy and attention to detail Polite and confident when speaking to people face to face and on the phone Excellent written and verbal communication Confident in challenging colleagues and looking for solutions Personable, honest, reliable and someone who can build trusting relationships Takes a proactive approach to work and happy working independently Knowledge of the construction industry desirable . A bit about us We are a family run group of businesses, established in 1993, specialising in commercial interiors. Since then, our team has continued to grow, develop, work hard and innovate together. Our pride and our priorities stem from our team and what we have achieved internally and for our customers, and what we have and will continue to accomplish in the future. It is our goal to achieve perfection across everything we do for our customers; we are known as and will continue to be known as a 5 quality, industry leader, because of the amazing work our team produce. About the role With our continued and projected growth, we are now looking for a committed individual who isn't afraid to roll up their sleeves and really get stuck into their job! As a member of our small fit-out team, you will be offering administrative and coordination support across a multitude of both sales and operational tasks. Key duties to include Supporting Project Manager in successful completion of projects within given timeframes and required standards Supporting in management of effective project schedules Acknowledging and responding to incoming customer enquiries Checking confirmations from suppliers Working with Accounts to check purchase invoices Creating project support documentation and managing all project administration Maintaining accurate and timely project notes and records Updating internal systems in line with project progress Supporting with overall team email management Supporting with end of project customer satisfaction surveys Conducting any other general administrative duties and the overall office function of the team. What's in it for you? Aside getting to spend time with a group of awesome people, you will have access to an excellent employee benefits program because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to): Structured and supported professional development programs Christmas and summer socials (with lots of fun in between!) Enhanced maternity/paternity packages Flexible working environments across multiple sites Access to Bupa Employee Assistance Program Great Place to Work certified company ? Annual charity events.
Do you have a passion for business administration and a drive to kickstart your career in the business world The Caroola Group is excited to announce the launch of the The Caroola Apprenticeship Academy and is seeking enthusiastic and talented individuals to join our team As a Junior Sales Business Administrator, you will play a key role in supporting our sales and operational teams. You will work closely with senior Sales team members and our dedicated Salesforce administrators to ensure the efficient and effective use of Salesforce Responsibilities: Provide support to sales and operational processes. Perform data entry, data cleansing, and data integrity checks to ensure accurate and reliable data within the Salesforce platform. Assist with email inbox management ensuring that all emails are responded to within SLA Support ah-hoc outbound sales campaigns Provide assistance to other managers in relation to compliance audits. Stay up-to-date with Salesforce updates, releases, and best practices, and apply this knowledge to continuously improve system efficiency and effectiveness. Participate in regular meetings with the Sales team to discuss ongoing projects, challenges, and potential improvements Skills and Experience Required A strong interest in business and administration Excellent numerical and analytical skills Strong communication skills, both written and verbal. Ability to work collaboratively in a team environment. Time management skills to handle multiple tasks and meet deadlines. What we can offer you Opportunities for career progression within Caroola Group. Comprehensive training and mentorship from industry experts. Access to the Caroola Hub of Benefits including: Discounts at Restaurants, Hospitality, Travel, Gym Memberships etc., Holiday Entitlement: 25 days plus Bank Holidays Wellbeing: Caroola supports the mental health of its people. Take advantage of our mindfulness resources including our dedicated team of qualified Mental Health First Aiders. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping Don't miss out on this fantastic opportunity to launch your career with The Caroola Apprenticeship Academy. Apply now and take the first step towards a bright future in the accounting industry. The start date for this apprenticeship is September 2024
May 18, 2024
Full time
Do you have a passion for business administration and a drive to kickstart your career in the business world The Caroola Group is excited to announce the launch of the The Caroola Apprenticeship Academy and is seeking enthusiastic and talented individuals to join our team As a Junior Sales Business Administrator, you will play a key role in supporting our sales and operational teams. You will work closely with senior Sales team members and our dedicated Salesforce administrators to ensure the efficient and effective use of Salesforce Responsibilities: Provide support to sales and operational processes. Perform data entry, data cleansing, and data integrity checks to ensure accurate and reliable data within the Salesforce platform. Assist with email inbox management ensuring that all emails are responded to within SLA Support ah-hoc outbound sales campaigns Provide assistance to other managers in relation to compliance audits. Stay up-to-date with Salesforce updates, releases, and best practices, and apply this knowledge to continuously improve system efficiency and effectiveness. Participate in regular meetings with the Sales team to discuss ongoing projects, challenges, and potential improvements Skills and Experience Required A strong interest in business and administration Excellent numerical and analytical skills Strong communication skills, both written and verbal. Ability to work collaboratively in a team environment. Time management skills to handle multiple tasks and meet deadlines. What we can offer you Opportunities for career progression within Caroola Group. Comprehensive training and mentorship from industry experts. Access to the Caroola Hub of Benefits including: Discounts at Restaurants, Hospitality, Travel, Gym Memberships etc., Holiday Entitlement: 25 days plus Bank Holidays Wellbeing: Caroola supports the mental health of its people. Take advantage of our mindfulness resources including our dedicated team of qualified Mental Health First Aiders. My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping Don't miss out on this fantastic opportunity to launch your career with The Caroola Apprenticeship Academy. Apply now and take the first step towards a bright future in the accounting industry. The start date for this apprenticeship is September 2024
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
May 17, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance Job Type: Full time / Permanent Job Description About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients' Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company's profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a 'can-do' attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants' visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years' experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts . click apply for full job details
Finance and Sales Administrator Permanent Welshpool £25,000 - £26,000pa. Are you an looking for a new challenge and have experience of working in finance and general admin roles? We are delighted to be working with a well-known company based in Welshpool who are looking to add strength to their finance department with someone who is flexible and adaptable to also provide support to the sales teams. You will never get bored in this varied role where you will analyse data for managers, liaise with customers and assist in the development of processes and procedures. What will you be doing? Produce weekly and monthly ticket list reports and statements using the company's stock control / weighbridge software, and issue to customers. Setting up of new customers / suppliers, invoicing when required, self-bill process and, maintaining accurate price listings. Booking in and out of vehicles and materials, raising the appropriate paperwork through the stock control / weighbridge software and assigning the correct price lines. Provide administrative support in the completion of new internal projects and the setup of new processes across the wider team. Provide support by producing key reports and journals for month-end and year-end accounting. Ad hoc analysis and reconciliation duties requested by the Financial Controller as required. Provide support to the sales and project managers. About you At least 2 years' experience in a similar role. An understanding of financial accounts Excellent communication skills. Flexibility to take on any task as required by the FC. If you have the skills and experience to fulfil the requirements of this role, and like to work in a small friendly team, please contact Helen Sawbridge at Seymour John.
May 17, 2024
Full time
Finance and Sales Administrator Permanent Welshpool £25,000 - £26,000pa. Are you an looking for a new challenge and have experience of working in finance and general admin roles? We are delighted to be working with a well-known company based in Welshpool who are looking to add strength to their finance department with someone who is flexible and adaptable to also provide support to the sales teams. You will never get bored in this varied role where you will analyse data for managers, liaise with customers and assist in the development of processes and procedures. What will you be doing? Produce weekly and monthly ticket list reports and statements using the company's stock control / weighbridge software, and issue to customers. Setting up of new customers / suppliers, invoicing when required, self-bill process and, maintaining accurate price listings. Booking in and out of vehicles and materials, raising the appropriate paperwork through the stock control / weighbridge software and assigning the correct price lines. Provide administrative support in the completion of new internal projects and the setup of new processes across the wider team. Provide support by producing key reports and journals for month-end and year-end accounting. Ad hoc analysis and reconciliation duties requested by the Financial Controller as required. Provide support to the sales and project managers. About you At least 2 years' experience in a similar role. An understanding of financial accounts Excellent communication skills. Flexibility to take on any task as required by the FC. If you have the skills and experience to fulfil the requirements of this role, and like to work in a small friendly team, please contact Helen Sawbridge at Seymour John.
Overview An exciting job opportunity has become available within a fast-growing, international business, based South of Coventry. They are currently looking for a Project Administrator to join their team to support with a range of admin and business growth responsibilities, as well as an exciting upcoming system implementation project. This position is the perfect opportunity for someone local to join this amazing business who are growing at record speeds and need brilliant, switched-on people to help them! This position will be working alongside the Managing Director to implement a new sales system, Salesforce. This system has currently been rolled out into the businesses Europe office and they are now needing someone to lead this project to implement this system in the UK office. Ideally for this role we are needing someone who is familiar with Salesforce so that they are able to hit the ground running with the system. Additionally, this role will also be coordinating the schedule of the MD and organising anything related to their schedule, so an experienced administrator who is familiar with this responsibility would be preferred. This is a temporary to permanent role, where the temporary aspect will last for 3 months and is part of the probationary period. Skills required Ideally have prior experience within administration, particularly with coordinating and organising schedules/calendars for people within the business. Have completed studies within a relevant qualification, such as business. This is not essential, but would be a benefit. Be an organised and diligent person, this role requires incredible attention to detail, as the tasks you will be looking after are essential that they are done correctly. Have prior experience working with Salesforce. What you will receive Join an amazing local business who are going through record levels of growth, it will be a great chance for you to grow your own career alongside this business. Get to work closely with the Managing Director of the business and take on exciting, challenging tasks that will help the business with their own growth. Receive ongoing support from Mitchell Adam during your temporary placement to ensure this position goes permanent. Work as part of a great team who all very much embody the term 'team work' and everyone chips in to help each other out. Summary If you are an experienced Administrator who is looking for the next challenge and feel that this position could be that exciting next chapter for you then please apply now to find out more.
May 16, 2024
Full time
Overview An exciting job opportunity has become available within a fast-growing, international business, based South of Coventry. They are currently looking for a Project Administrator to join their team to support with a range of admin and business growth responsibilities, as well as an exciting upcoming system implementation project. This position is the perfect opportunity for someone local to join this amazing business who are growing at record speeds and need brilliant, switched-on people to help them! This position will be working alongside the Managing Director to implement a new sales system, Salesforce. This system has currently been rolled out into the businesses Europe office and they are now needing someone to lead this project to implement this system in the UK office. Ideally for this role we are needing someone who is familiar with Salesforce so that they are able to hit the ground running with the system. Additionally, this role will also be coordinating the schedule of the MD and organising anything related to their schedule, so an experienced administrator who is familiar with this responsibility would be preferred. This is a temporary to permanent role, where the temporary aspect will last for 3 months and is part of the probationary period. Skills required Ideally have prior experience within administration, particularly with coordinating and organising schedules/calendars for people within the business. Have completed studies within a relevant qualification, such as business. This is not essential, but would be a benefit. Be an organised and diligent person, this role requires incredible attention to detail, as the tasks you will be looking after are essential that they are done correctly. Have prior experience working with Salesforce. What you will receive Join an amazing local business who are going through record levels of growth, it will be a great chance for you to grow your own career alongside this business. Get to work closely with the Managing Director of the business and take on exciting, challenging tasks that will help the business with their own growth. Receive ongoing support from Mitchell Adam during your temporary placement to ensure this position goes permanent. Work as part of a great team who all very much embody the term 'team work' and everyone chips in to help each other out. Summary If you are an experienced Administrator who is looking for the next challenge and feel that this position could be that exciting next chapter for you then please apply now to find out more.
MJH Executive Homes Ltd is a well-established & successful Property Development & Strategic Land Company building high-end family homes across Sussex. We are looking to appoint a skilled and experienced Construction Administrator with excellent attention to detail and a proven track record in contributing to the success of new housing projects. This will be a fun and rewarding role for the right person. Key Skills: Project Coordination: performing take-offs from drawings Proficient in the preparation of Excel spreadsheets for build programmes, financial and procurement data, managing project schedules and associated documentation. Liaising and communicating with all involved parties such as Site Managers, Sales & Marketing Team, office staff and external agencies Identify and address issues promptly to minimise disruptions, resolve problems and keep projects on track. Procurement of materials and services to include negotiating price, payment and delivery terms, placing purchase orders and updating the Purchase Order Log. Manage logistics, site visits and deliveries to ensure the smooth running of the project. Compliance: working with NHBC and other applicable regulators to register new house plots, administer the signing off for planning conditions and address any aftersales. Liaise with the professional team to include architects, surveyors, contractors and clients to ensure all projects adhere to industry standards. Ensure health and safety legislation and requirements are met, including induction, procurement, monitoring and reporting Administrative Skills: managing and updating information and records, filing, reporting, handling correspondence including phone calls, emails & letters, printing using plotter and printer General administrative duties for Head Office & sites as required Proficient in Microsoft Office such as Word & Excel Helping to establish and maintain office procedures Account management experience to process supplier invoices and retention payments Terms Employment Type: Permanent Location: Company Office (Clapham, West Sussex) and Site Office (dependent on development at the time) Hours: 8.30am-5pm Monday - Friday. These are core hours with flexibility required at times Part-time or Full-time roles available (please state your preference - this can be discussed at interview) Salary: £24,000- £32,000 pro rata dependent on experience Pension: autoenrollment on contributory pension scheme (subject to scheme conditions). Holiday: 20 working days per annum In addition, MJH is closed between Christmas and New Year Public and bank holiday entitlement pro rata Travel required across East and West Sussex. The successful applicant will need their own transport as our offices are in a rural location and you will be required to visit various sites. Office and site based - remote working is not feasible for this role
May 16, 2024
Full time
MJH Executive Homes Ltd is a well-established & successful Property Development & Strategic Land Company building high-end family homes across Sussex. We are looking to appoint a skilled and experienced Construction Administrator with excellent attention to detail and a proven track record in contributing to the success of new housing projects. This will be a fun and rewarding role for the right person. Key Skills: Project Coordination: performing take-offs from drawings Proficient in the preparation of Excel spreadsheets for build programmes, financial and procurement data, managing project schedules and associated documentation. Liaising and communicating with all involved parties such as Site Managers, Sales & Marketing Team, office staff and external agencies Identify and address issues promptly to minimise disruptions, resolve problems and keep projects on track. Procurement of materials and services to include negotiating price, payment and delivery terms, placing purchase orders and updating the Purchase Order Log. Manage logistics, site visits and deliveries to ensure the smooth running of the project. Compliance: working with NHBC and other applicable regulators to register new house plots, administer the signing off for planning conditions and address any aftersales. Liaise with the professional team to include architects, surveyors, contractors and clients to ensure all projects adhere to industry standards. Ensure health and safety legislation and requirements are met, including induction, procurement, monitoring and reporting Administrative Skills: managing and updating information and records, filing, reporting, handling correspondence including phone calls, emails & letters, printing using plotter and printer General administrative duties for Head Office & sites as required Proficient in Microsoft Office such as Word & Excel Helping to establish and maintain office procedures Account management experience to process supplier invoices and retention payments Terms Employment Type: Permanent Location: Company Office (Clapham, West Sussex) and Site Office (dependent on development at the time) Hours: 8.30am-5pm Monday - Friday. These are core hours with flexibility required at times Part-time or Full-time roles available (please state your preference - this can be discussed at interview) Salary: £24,000- £32,000 pro rata dependent on experience Pension: autoenrollment on contributory pension scheme (subject to scheme conditions). Holiday: 20 working days per annum In addition, MJH is closed between Christmas and New Year Public and bank holiday entitlement pro rata Travel required across East and West Sussex. The successful applicant will need their own transport as our offices are in a rural location and you will be required to visit various sites. Office and site based - remote working is not feasible for this role
We are seeking an Accounts & Administration Assistant for our client based in Scunthorpe. The client are hoping for someone with career aspirations and a flexible approach to the role, which will be varied. This is a full time, permanent position. Principal Objectives of Position: To support the administrative activities of the business to enable delivery and continuous development of a customer focused and efficient support service in all aspects of sales, purchasing, health, safety, quality, and environmental practices. To work closely with the Operations Manager and Finance Manager to ensure accurate and reliable information is maintained and readily available. Key Responsibilities: To support full compliance with company policies and procedures. To communicate effectively with other administrators and the Operations Manager, regarding workloads, current tasks and issues arising. To act as a point of contact pertaining to the administration of sales, purchasing, and general administration. To support the administration of project controls, including resource/parts records and associated costs in conjunction with Clockify reporting. To support project management administration for the delivery of projects and service agreements, including life cycle management of machines and associated maintenance programmes. To liaise with customers, suppliers, and staff at all levels, by telephone and email. To respond timely to parts enquiries, generating associated quotations, order acknowledgements, payment applications, and sales invoices as and when required. To arrange and expedite parts deliveries to customers, liaising with transport companies as needed. To generate purchase orders and process associated delivery notes. To work in Stores, stock management, including stock counts, associated Sage entries, stock rotation, and dealing with anomalies in a timely manner. To arrange travel, accommodation, training courses and medicals (if, and when necessary). To maintain accurate, electronic records in line with data protection and confidentiality regulations. To fully contribute towards the overall safe and successful business performance and growth of the company. Prior Experience, Qualifications & Personal Attributes: Good level of education (equivalent to GCSE Grade 5 (C) or above in Mathematics and English). Sage X3 experience desirable but not essential as full training will be provided. Excellent written and verbal communication skills. Good organisational skills and ability to work under pressure. Prepared to work in dusty and noisy environments when required. Determined and resilient, with the drive to complete tasks. Excellent analytical, numeric and IT skills (including intermediate use of Microsoft Excel, Word, and Outlook). By applying for this role your details will be submitted to List Recruitment. List Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our Candidate Privacy Policy (available on our website) explains how we will use your information.
May 16, 2024
Full time
We are seeking an Accounts & Administration Assistant for our client based in Scunthorpe. The client are hoping for someone with career aspirations and a flexible approach to the role, which will be varied. This is a full time, permanent position. Principal Objectives of Position: To support the administrative activities of the business to enable delivery and continuous development of a customer focused and efficient support service in all aspects of sales, purchasing, health, safety, quality, and environmental practices. To work closely with the Operations Manager and Finance Manager to ensure accurate and reliable information is maintained and readily available. Key Responsibilities: To support full compliance with company policies and procedures. To communicate effectively with other administrators and the Operations Manager, regarding workloads, current tasks and issues arising. To act as a point of contact pertaining to the administration of sales, purchasing, and general administration. To support the administration of project controls, including resource/parts records and associated costs in conjunction with Clockify reporting. To support project management administration for the delivery of projects and service agreements, including life cycle management of machines and associated maintenance programmes. To liaise with customers, suppliers, and staff at all levels, by telephone and email. To respond timely to parts enquiries, generating associated quotations, order acknowledgements, payment applications, and sales invoices as and when required. To arrange and expedite parts deliveries to customers, liaising with transport companies as needed. To generate purchase orders and process associated delivery notes. To work in Stores, stock management, including stock counts, associated Sage entries, stock rotation, and dealing with anomalies in a timely manner. To arrange travel, accommodation, training courses and medicals (if, and when necessary). To maintain accurate, electronic records in line with data protection and confidentiality regulations. To fully contribute towards the overall safe and successful business performance and growth of the company. Prior Experience, Qualifications & Personal Attributes: Good level of education (equivalent to GCSE Grade 5 (C) or above in Mathematics and English). Sage X3 experience desirable but not essential as full training will be provided. Excellent written and verbal communication skills. Good organisational skills and ability to work under pressure. Prepared to work in dusty and noisy environments when required. Determined and resilient, with the drive to complete tasks. Excellent analytical, numeric and IT skills (including intermediate use of Microsoft Excel, Word, and Outlook). By applying for this role your details will be submitted to List Recruitment. List Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our Candidate Privacy Policy (available on our website) explains how we will use your information.
Logisnext UK have an exciting opportunity for a Sales Support Administrator to join our team based at our Head Office in Thame, Oxfordshire. This role is a permanent role with working hours of Monday to Friday, 9am to 5pm. We are seeking an organised and enthusiastic Sales Support Administrator to provide daily support to our field sales team. Central to the role will be assisting the sales team with administrative functions and written material such as proposals, reports etc. keeping the CRM up to date and managed correctly. As Sales Support Administrator your duties and responsibilities will be to: - Format, and edit written input supplied by the Sales Team. - Record and update sales activity into our CRM system. - Develop the database with each salesperson by adding company profiles to our CRM system. - Support the Sales Team in identifying short-, medium- and long-term opportunities and maintaining contact. - Research into prospective companies, their location and structure. - Develop strategies to gain new business appointments. - Liaising with the sales team on various marketing campaigns. - To undertake any special projects as may be required from time to time. - Support Sales Team, to manage their diaries. Our ideal Sales Support Administrator will be a team player with the ability to work well under pressure. Successful applicants will possess the following attributes: - An understanding of Microsoft Office including MS Teams - Good attention to detail - Reliable and flexible attitude to work - Excellent and confident telephone manner - Ideally applicants will have previous experience of a similar role About us Logisnext UK Ltd is a wholly owned subsidiary of Mitsubishi Logisnext Europe with responsibility for the supply and support of Mitsubishi Forklift Trucks to end users. Logisnext UK offer in return: - Friendly working environment - 25 days holiday + bank holidays, increasing to 30 days with length of service - Flexibility to sell back/buy additional holiday days - Company profit related bonus scheme - Contributory pension scheme - Private health scheme - Income protection - Life cover - Subsidised gym membership - In-depth training with long term opportunities for personal growth and development If you would like to be considered for the role of Sales Support Administrator within a highly successful company offering a great working environment and amazing benefits package please apply now!
May 16, 2024
Full time
Logisnext UK have an exciting opportunity for a Sales Support Administrator to join our team based at our Head Office in Thame, Oxfordshire. This role is a permanent role with working hours of Monday to Friday, 9am to 5pm. We are seeking an organised and enthusiastic Sales Support Administrator to provide daily support to our field sales team. Central to the role will be assisting the sales team with administrative functions and written material such as proposals, reports etc. keeping the CRM up to date and managed correctly. As Sales Support Administrator your duties and responsibilities will be to: - Format, and edit written input supplied by the Sales Team. - Record and update sales activity into our CRM system. - Develop the database with each salesperson by adding company profiles to our CRM system. - Support the Sales Team in identifying short-, medium- and long-term opportunities and maintaining contact. - Research into prospective companies, their location and structure. - Develop strategies to gain new business appointments. - Liaising with the sales team on various marketing campaigns. - To undertake any special projects as may be required from time to time. - Support Sales Team, to manage their diaries. Our ideal Sales Support Administrator will be a team player with the ability to work well under pressure. Successful applicants will possess the following attributes: - An understanding of Microsoft Office including MS Teams - Good attention to detail - Reliable and flexible attitude to work - Excellent and confident telephone manner - Ideally applicants will have previous experience of a similar role About us Logisnext UK Ltd is a wholly owned subsidiary of Mitsubishi Logisnext Europe with responsibility for the supply and support of Mitsubishi Forklift Trucks to end users. Logisnext UK offer in return: - Friendly working environment - 25 days holiday + bank holidays, increasing to 30 days with length of service - Flexibility to sell back/buy additional holiday days - Company profit related bonus scheme - Contributory pension scheme - Private health scheme - Income protection - Life cover - Subsidised gym membership - In-depth training with long term opportunities for personal growth and development If you would like to be considered for the role of Sales Support Administrator within a highly successful company offering a great working environment and amazing benefits package please apply now!
Sales Administrator - Chertsey, £27,000 - Hybrid A highly successful global business based in Chertsey, Surrey have an excellent opportunity for a commercially astute and organised administrator to join their Operations team supporting the processing of sales orders via their indirect channel. Working in a small team, you will be responsible for processing orders on their Oracle-based system and liaising with multiple parties, both internally and externally, to ensure a smooth and efficient process from placing the order to the logistics of delivery. It is not essential that you have experience in a similar role as full training will be provided - but you must have: Good grasp of IT software systems (Oracle or similar would be beneficial). Ability to understand and pick up systems and processes quickly. Strong organisational skills. Strong communication and customer service skills. Ability to manage multiple projects or tasks concurrently. Commercial acumen, understanding the potential impact of your work on the business or customer. Experience in a customer-centric and administrative/ project based role. The ideal candidate will be organised, able to manage a process and co-ordinate various internal and external teams. This is not high volume data entry role - you will be managing a few projects at a time. With that in mind, you must be a brilliant communicator and able to build great working relationships. This is a great opportunity to join a team that has exposure to the full sales support cycle, with touch points across a breadth of the business. You will learn and develop over time, with scope to build a long-term career within the business. The salary on offer for this role is £25,000 - £27,000 depending on experience.
May 16, 2024
Full time
Sales Administrator - Chertsey, £27,000 - Hybrid A highly successful global business based in Chertsey, Surrey have an excellent opportunity for a commercially astute and organised administrator to join their Operations team supporting the processing of sales orders via their indirect channel. Working in a small team, you will be responsible for processing orders on their Oracle-based system and liaising with multiple parties, both internally and externally, to ensure a smooth and efficient process from placing the order to the logistics of delivery. It is not essential that you have experience in a similar role as full training will be provided - but you must have: Good grasp of IT software systems (Oracle or similar would be beneficial). Ability to understand and pick up systems and processes quickly. Strong organisational skills. Strong communication and customer service skills. Ability to manage multiple projects or tasks concurrently. Commercial acumen, understanding the potential impact of your work on the business or customer. Experience in a customer-centric and administrative/ project based role. The ideal candidate will be organised, able to manage a process and co-ordinate various internal and external teams. This is not high volume data entry role - you will be managing a few projects at a time. With that in mind, you must be a brilliant communicator and able to build great working relationships. This is a great opportunity to join a team that has exposure to the full sales support cycle, with touch points across a breadth of the business. You will learn and develop over time, with scope to build a long-term career within the business. The salary on offer for this role is £25,000 - £27,000 depending on experience.
Project Coordinator / Administrator (Construction) Full-time, Permanent Stockport £25-30,000 Our client, a small but growing construction firm, is looking for someone to join their team in a role which will combine project coordination, scheduling, sales administration and customer service. This is a busy, fast-paced position that will suit a highly-organised individual who works well under pressure and is used to handling a busy workload. The Job This person will be responsible for coordinating repairs work completed by building contractors as part of an insurance claim, from approval to completion. Working as part of a small team, your duties will involve: Liaising with insurance companies, claims management firms and surveyors Translating surveyors reports to produce a schedule of repairs work Obtaining quotes for tradesmen, equipment and building materials Producing costings, calculating profit margins and producing invoices Ordering equipment, tools, materials and booking contractors into schedule Completing all relevant paperwork before and after repairs work is completed Liaising with customers, responding to queries and resolving problems Updating database and maintaining accurate records The Person This role would suit a self-managed, organised administrator who is comfortable handling responsibility and taking ownership of their tasks. You will need to be resilient with strong communication skills and build and sustain relationships with internal and external customers. You should also be able to demonstrate: Ability to prioritise own workload and meet deadlines Enjoys working at pace and copes well under pressure Confident and professional telephone manner Accuracy and attention to detail A friendly and up-beat attitude Any previous experience in the construction or engineering sectors, with scheduling, planning or budget control, or in working with subcontractors or similar would be a distinct advantage but is not essential. Full training will be provided so we are looking for individuals willing to learn and develop new skills. To Apply The company is offering a salary of £25-30,000 depending on your experience, plus an additional performance bonus and company benefits. This is an office-based role working Monday to Friday 9am till 5pm. To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this Project Coordinator/Administrator role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Project Coordinator/Administrator vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
May 15, 2024
Full time
Project Coordinator / Administrator (Construction) Full-time, Permanent Stockport £25-30,000 Our client, a small but growing construction firm, is looking for someone to join their team in a role which will combine project coordination, scheduling, sales administration and customer service. This is a busy, fast-paced position that will suit a highly-organised individual who works well under pressure and is used to handling a busy workload. The Job This person will be responsible for coordinating repairs work completed by building contractors as part of an insurance claim, from approval to completion. Working as part of a small team, your duties will involve: Liaising with insurance companies, claims management firms and surveyors Translating surveyors reports to produce a schedule of repairs work Obtaining quotes for tradesmen, equipment and building materials Producing costings, calculating profit margins and producing invoices Ordering equipment, tools, materials and booking contractors into schedule Completing all relevant paperwork before and after repairs work is completed Liaising with customers, responding to queries and resolving problems Updating database and maintaining accurate records The Person This role would suit a self-managed, organised administrator who is comfortable handling responsibility and taking ownership of their tasks. You will need to be resilient with strong communication skills and build and sustain relationships with internal and external customers. You should also be able to demonstrate: Ability to prioritise own workload and meet deadlines Enjoys working at pace and copes well under pressure Confident and professional telephone manner Accuracy and attention to detail A friendly and up-beat attitude Any previous experience in the construction or engineering sectors, with scheduling, planning or budget control, or in working with subcontractors or similar would be a distinct advantage but is not essential. Full training will be provided so we are looking for individuals willing to learn and develop new skills. To Apply The company is offering a salary of £25-30,000 depending on your experience, plus an additional performance bonus and company benefits. This is an office-based role working Monday to Friday 9am till 5pm. To apply, please submit your CV by clicking on the relevant links. If successful you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this Project Coordinator/Administrator role, if you do not hear from us within this time you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Project Coordinator/Administrator vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
The Role PART TIME ROLE Delighted to be supporting a professional and well renowned company in North Shields with their search for part time (25 hours per week) Sales Administrator. The duties of the role would be: Coordination of multiple bids and achieving associated deadlines Preparation of proposals and supporting documentation Preparation of material to support the business marketing function Updates to website and social media Managing the CRM system Support and development of external relationships. Skills and Attributes Skills and attributes for the role: Flexible, proactive and committed team player Multi tasker with proven organisational skills Effective coordinator of own workload Experience of client facing communication Mind-set to succeed, develop and lead. Demonstrable record of delivering high quality output Minimum 5 years' experience, in a similar role Relevant sales/administration qualification(s) Excellent working knowledge of Office 365 software, Adobe and Photoshop. Next StepsPlease contact for further details.
May 15, 2024
Full time
The Role PART TIME ROLE Delighted to be supporting a professional and well renowned company in North Shields with their search for part time (25 hours per week) Sales Administrator. The duties of the role would be: Coordination of multiple bids and achieving associated deadlines Preparation of proposals and supporting documentation Preparation of material to support the business marketing function Updates to website and social media Managing the CRM system Support and development of external relationships. Skills and Attributes Skills and attributes for the role: Flexible, proactive and committed team player Multi tasker with proven organisational skills Effective coordinator of own workload Experience of client facing communication Mind-set to succeed, develop and lead. Demonstrable record of delivering high quality output Minimum 5 years' experience, in a similar role Relevant sales/administration qualification(s) Excellent working knowledge of Office 365 software, Adobe and Photoshop. Next StepsPlease contact for further details.
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value. We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on. We are the Leader everywhere! We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more. For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids. We are also proud to become one of the very few female-led B2B SaaS unicorns in the world. Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading. First things first: What is this role about? We're underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us. Job Description Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations. Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieving customer advocacy goals with the marketing team with success stories, and testimonials. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. Requirements 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world! Proven track record of using sales & persuasive skills. To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support. Passion for testing, measuring, and improving outreach and follow up effectiveness. Strong communication skills in both writing and speaking (English). High sense of responsibility and accountability. A strategic thinker with excellent project and time management skills. Experience negotiating and navigating contracts and legal discussions. Thrives in a fast-paced, high growth, rapidly changing environment. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?) Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
May 14, 2024
Full time
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value. We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on. We are the Leader everywhere! We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more. For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids. We are also proud to become one of the very few female-led B2B SaaS unicorns in the world. Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading. First things first: What is this role about? We're underdogs who believe in the power of actions more than anything. Our sales pros are conversation starters, network builders, and noisemakers. Being a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. So we asked our team of sales pros to tell us what their day-to-day is really like and, in a nutshell, this is what they told us. Job Description Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations. Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieving customer advocacy goals with the marketing team with success stories, and testimonials. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. Requirements 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world! Proven track record of using sales & persuasive skills. To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support. Passion for testing, measuring, and improving outreach and follow up effectiveness. Strong communication skills in both writing and speaking (English). High sense of responsibility and accountability. A strategic thinker with excellent project and time management skills. Experience negotiating and navigating contracts and legal discussions. Thrives in a fast-paced, high growth, rapidly changing environment. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. Hold on! Life's a two-way road! Here's what you'll enjoy while spending time with us (perks, anyone?) Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Location : Chertsey, Surrey Contract Type : Permanent Job Type: Full time Salary : £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTEAre you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. The Role Our Client Success Teams will ensure the overall success of a client's relationship with Krome. Operating as small groups, the teams will closely manage a portfolio of key clients, and since these are results not revenue focused teams, they will be prioritising getting the right outcome for clients through gaining an in-depth understanding of their IT requirements and needs. Each team will consist of Client Success Managers, Client Success Executives and Client Success Administrators, and our aim is for the teams to have a fun, close-knit mentality, ensuring a high standard of professional service and client care. Responsibilities: • Managing a portfolio of clients and strengthening stakeholder relationships• Overseeing and successfully delivering on IT projects and closely partnering with clients to understand their new IT requirements• Providing regular reporting in the form of service reviews to ensure clients are achieving what they need• Conducting face to face reviews (quarterly, bi-annually or annually depending on the client size)• Ensuring our CRM system is kept up to date; detailing current / future projects and recording service review actions and outcomes• Developing an understanding of Krome's services and offerings to advise clients in a knowledgeable and consultative manner • Working closely with our Pre-Sales and Technical teams to organise meetings when their expertise is required by clients• Mentoring / Supporting more junior team members to ensure the success of your team Requirements: • A minimum of 4 years' experience in a similar role; Client Success, Account Management, Sales, Consulting etc • Previous experience within the IT industry is essential • A collaborative nature with engaging communication and client facing presentation skills - excellent written and spoken English essential • Client focused with the willingness to take ownership and responsibility to meet client needs• Highly personable with great team player skills - the ability to interact fairly and respectfully with internal and external teams, clients, and stakeholders at all levels• Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome • A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile environment• The ability to create comprehensive reports in a timely manner• Solid experience of MS Office applications - Outlook / Word / Excel / Teams skills• MS Dynamics / CRM experience highly beneficial • Degree level education or equivalent professional experience required This is a Monday to Friday role 9:00am - 5:00pm based at Krome's HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs). The Package: • £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE• Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities • Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events • Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist, and Customer Experience Manager, etcREF-
May 14, 2024
Full time
Location : Chertsey, Surrey Contract Type : Permanent Job Type: Full time Salary : £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTEAre you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. The Role Our Client Success Teams will ensure the overall success of a client's relationship with Krome. Operating as small groups, the teams will closely manage a portfolio of key clients, and since these are results not revenue focused teams, they will be prioritising getting the right outcome for clients through gaining an in-depth understanding of their IT requirements and needs. Each team will consist of Client Success Managers, Client Success Executives and Client Success Administrators, and our aim is for the teams to have a fun, close-knit mentality, ensuring a high standard of professional service and client care. Responsibilities: • Managing a portfolio of clients and strengthening stakeholder relationships• Overseeing and successfully delivering on IT projects and closely partnering with clients to understand their new IT requirements• Providing regular reporting in the form of service reviews to ensure clients are achieving what they need• Conducting face to face reviews (quarterly, bi-annually or annually depending on the client size)• Ensuring our CRM system is kept up to date; detailing current / future projects and recording service review actions and outcomes• Developing an understanding of Krome's services and offerings to advise clients in a knowledgeable and consultative manner • Working closely with our Pre-Sales and Technical teams to organise meetings when their expertise is required by clients• Mentoring / Supporting more junior team members to ensure the success of your team Requirements: • A minimum of 4 years' experience in a similar role; Client Success, Account Management, Sales, Consulting etc • Previous experience within the IT industry is essential • A collaborative nature with engaging communication and client facing presentation skills - excellent written and spoken English essential • Client focused with the willingness to take ownership and responsibility to meet client needs• Highly personable with great team player skills - the ability to interact fairly and respectfully with internal and external teams, clients, and stakeholders at all levels• Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome • A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile environment• The ability to create comprehensive reports in a timely manner• Solid experience of MS Office applications - Outlook / Word / Excel / Teams skills• MS Dynamics / CRM experience highly beneficial • Degree level education or equivalent professional experience required This is a Monday to Friday role 9:00am - 5:00pm based at Krome's HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs). The Package: • £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE• Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities • Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events • Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist, and Customer Experience Manager, etcREF-
Trapeze Recruitment Services Limited
Margate, Kent
Summary We are supporting an iconic business who are looking to appoint an Ecommerce Administrator within their growing digital team. General duties to include Manage stock and product availability across all websites. Manage website updates for promotions, discount codes and other administration duties. Managing inventory for both pre-orders and in stock products to maximise sales performance. Allocation planning of product stock to website warehouses for the coming year across the UK and US. Warehouse management - moving stock between main and website locations in the UK and US. Tracking container arrivals and updating stock arrival information accordingly. Releasing products for shipment, handling admin of the operational business. Raise and document bugs and improvements to the platform, testing fixes and new developments. Removing or hiding end-of-line items and arranging restocking of low or out of stock products. Working closely with the EU eCommerce Manager to ensure the business is aligned with products and offers across Europe. Support annual and mid-year product Range Launches, building product data for the websites from various sources in collaboration with relevant stakeholders. Building and managing product bundles for the website using data on pricing and stock availability to drive revenue. Management of Website Discount Codes/Vouchers including Staff Discounts. Supporting key projects. Briefing asset requirements for website where required. Troubleshooting and assisting other areas of the business with queries relating to the website. Key Skills and Experience Experience in administration, either online or offline Self-motivated with good organisational skills and time management Proficiency in Microsoft Outlook, Word and Excel Excellent communication skills, both verbal and written Experience of content management systems is beneficial but not essential Ability to adapt to changing priorities and commercial requirements Benefits 25 days' holiday + bank holidays Health cover 50% staff discount on products Early finish Friday Great working environment Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained.
May 14, 2024
Full time
Summary We are supporting an iconic business who are looking to appoint an Ecommerce Administrator within their growing digital team. General duties to include Manage stock and product availability across all websites. Manage website updates for promotions, discount codes and other administration duties. Managing inventory for both pre-orders and in stock products to maximise sales performance. Allocation planning of product stock to website warehouses for the coming year across the UK and US. Warehouse management - moving stock between main and website locations in the UK and US. Tracking container arrivals and updating stock arrival information accordingly. Releasing products for shipment, handling admin of the operational business. Raise and document bugs and improvements to the platform, testing fixes and new developments. Removing or hiding end-of-line items and arranging restocking of low or out of stock products. Working closely with the EU eCommerce Manager to ensure the business is aligned with products and offers across Europe. Support annual and mid-year product Range Launches, building product data for the websites from various sources in collaboration with relevant stakeholders. Building and managing product bundles for the website using data on pricing and stock availability to drive revenue. Management of Website Discount Codes/Vouchers including Staff Discounts. Supporting key projects. Briefing asset requirements for website where required. Troubleshooting and assisting other areas of the business with queries relating to the website. Key Skills and Experience Experience in administration, either online or offline Self-motivated with good organisational skills and time management Proficiency in Microsoft Outlook, Word and Excel Excellent communication skills, both verbal and written Experience of content management systems is beneficial but not essential Ability to adapt to changing priorities and commercial requirements Benefits 25 days' holiday + bank holidays Health cover 50% staff discount on products Early finish Friday Great working environment Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained.
Pertemps Redditch Commercial
Solihull, West Midlands
We have an opportunity to join a growing business in the Solihull town centre area as an operations administrator. Your key duties will be tracking and co-ordinating shipments from overseas liaising internally & externally to ensure stock is delivered according to ETA with involvement with inventory to ensure clients requirements are met. Within this position you will be provided training, at least 2 years administration background within a back office/operational function is required. Intermediate/advanced excel is desired as well as fluent speech in Mandarin which would be a benefit. This is a full time position, parking is available but chargeable at discounted rate; there is local bus/train links to this central location with a salary of £24-28,000 per annum dependent on experience. Key duties and responsibilities: Ensure customer order are fulfilled and delivered within specified ETA. Monitor shipments by communicating with freight forwarders both UK and across waters to ensure smooth transit of goods. Keep customers up to date with orders and aware of any delays. Monitor stock and inventory, pro-actively purchase goods according to projected orders. Keep system up to date with notes and shipment updates. Support with sales administration ensuring orders are processed correctly, a keen attention to detail required. Skills and attributes required: Excellent IT skills, proficiency on excel required. Ability to work in a fast paced environment. Minimum 2 years experience within administration role. Experience within a supply chain/ logistics role would be beneficial. Mandarin speaking desired not required. There are 22 days holiday plus bank holidays. Core hours are 9am-5pm, this is an office based role, potentially flexibility around working hours.If you feel you have the relevant skills and requirements for this position please click APPLY
May 14, 2024
Full time
We have an opportunity to join a growing business in the Solihull town centre area as an operations administrator. Your key duties will be tracking and co-ordinating shipments from overseas liaising internally & externally to ensure stock is delivered according to ETA with involvement with inventory to ensure clients requirements are met. Within this position you will be provided training, at least 2 years administration background within a back office/operational function is required. Intermediate/advanced excel is desired as well as fluent speech in Mandarin which would be a benefit. This is a full time position, parking is available but chargeable at discounted rate; there is local bus/train links to this central location with a salary of £24-28,000 per annum dependent on experience. Key duties and responsibilities: Ensure customer order are fulfilled and delivered within specified ETA. Monitor shipments by communicating with freight forwarders both UK and across waters to ensure smooth transit of goods. Keep customers up to date with orders and aware of any delays. Monitor stock and inventory, pro-actively purchase goods according to projected orders. Keep system up to date with notes and shipment updates. Support with sales administration ensuring orders are processed correctly, a keen attention to detail required. Skills and attributes required: Excellent IT skills, proficiency on excel required. Ability to work in a fast paced environment. Minimum 2 years experience within administration role. Experience within a supply chain/ logistics role would be beneficial. Mandarin speaking desired not required. There are 22 days holiday plus bank holidays. Core hours are 9am-5pm, this is an office based role, potentially flexibility around working hours.If you feel you have the relevant skills and requirements for this position please click APPLY
About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad-hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate and signed Ensuring the contracts database is up-to-date, accurate, and understandable to all internal departments Work with the internal departments (Sales & Project etc) to ensure relevant information is gathered for new contracts to be on-boarded and renewals to happen smoothly. Alongside the Sales team, ensure customers are billed in line with their contracts (where this doesn t happen automatically within the system). Help with the production of various business reports Be the first port of call for internal contract-related queries, including the monitoring of the group email inbox Skills, Knowledge and Experience: Possess a positive and can do attitude, with a natural passion and enthusiasm for their role. Organises and prioritises; capable of effectively managing own workload. A people person, who is good at networking and adept at influencing stakeholders. Ability to work accurately with a high attention to detail and manage multiple projects concurrently. A track record of delivering to challenging deadlines. Good MS Office skills. Preferred - Experience in a similar role and/or within the IT industry Who are Jigsaw24 We put people first in a culture that s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It s not just about filling existing vacancies it s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our about us section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
May 14, 2024
Full time
About the role Working alongside the Commercial Contracts Manager, the Contracts Administrator will be responsible for maintaining the contracts database, producing and maintaining standard customer contracts, updating customer contract information on our systems, and supporting the Commercial Contracts Manager with bespoke customer contract requests and other ad-hoc tasks. Key duties and responsibilities are : Ensuring sufficient detail is gathered to enable creation & management of contracts within our contracts database Creation of customer contract documents utilising standard templates Assisting Commercial Contracts Manager with creation of complex/bespoke customer contracts Ensuring customer contracts are accurate and signed Ensuring the contracts database is up-to-date, accurate, and understandable to all internal departments Work with the internal departments (Sales & Project etc) to ensure relevant information is gathered for new contracts to be on-boarded and renewals to happen smoothly. Alongside the Sales team, ensure customers are billed in line with their contracts (where this doesn t happen automatically within the system). Help with the production of various business reports Be the first port of call for internal contract-related queries, including the monitoring of the group email inbox Skills, Knowledge and Experience: Possess a positive and can do attitude, with a natural passion and enthusiasm for their role. Organises and prioritises; capable of effectively managing own workload. A people person, who is good at networking and adept at influencing stakeholders. Ability to work accurately with a high attention to detail and manage multiple projects concurrently. A track record of delivering to challenging deadlines. Good MS Office skills. Preferred - Experience in a similar role and/or within the IT industry Who are Jigsaw24 We put people first in a culture that s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here Benefits at Jigsaw24 You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It s not just about filling existing vacancies it s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our about us section on our website by clicking here From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
Project Administrator Yeovil £25,000 (Must be able to travel to the office 4/5 days during training) My client is an IT Consultancy based in Yeovil. They are looking for a Project Administrator, to schedule a team of engineers in a timely manner and work across a variety of different projects. THE ROLE: Scheduling the engineers, to ensure they are arriving at the right site with the correct equipment in a timely manner, while keeping the system up to date with changes Responsible for keeping contracts/licensing for all accounts renewed and updated Coordinating and documenting the onboarding of new customers, upgrades and maintaining effective services with customers Placement of all products on supplier portals, keeping the billing platform reconciled by accurately inputting order details onto all systems Liaising with relevant teams to deliver products and services as agreed with the customer, meeting the agreed customer journey milestones Keeping the customer up to date at all times to help support an excellent customer experience Ensuring that all relevant information and updates are accurately documented in Salesforce Supporting the wider Project team with upcoming assignments THE PERSON: You must have strong coordination/organisation skills, proven in a recent role Proven track record in coordinating multiple projects at the same time with competing deadlines Proactive & self-motivated with a willingness to learn and take on new challenges. Excellent customer service skills Previous experience scheduling engineers/equipment in a Telecoms/Manufacturing firm would be advantageous Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in the strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No:
May 14, 2024
Full time
Project Administrator Yeovil £25,000 (Must be able to travel to the office 4/5 days during training) My client is an IT Consultancy based in Yeovil. They are looking for a Project Administrator, to schedule a team of engineers in a timely manner and work across a variety of different projects. THE ROLE: Scheduling the engineers, to ensure they are arriving at the right site with the correct equipment in a timely manner, while keeping the system up to date with changes Responsible for keeping contracts/licensing for all accounts renewed and updated Coordinating and documenting the onboarding of new customers, upgrades and maintaining effective services with customers Placement of all products on supplier portals, keeping the billing platform reconciled by accurately inputting order details onto all systems Liaising with relevant teams to deliver products and services as agreed with the customer, meeting the agreed customer journey milestones Keeping the customer up to date at all times to help support an excellent customer experience Ensuring that all relevant information and updates are accurately documented in Salesforce Supporting the wider Project team with upcoming assignments THE PERSON: You must have strong coordination/organisation skills, proven in a recent role Proven track record in coordinating multiple projects at the same time with competing deadlines Proactive & self-motivated with a willingness to learn and take on new challenges. Excellent customer service skills Previous experience scheduling engineers/equipment in a Telecoms/Manufacturing firm would be advantageous Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in the strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: