IT Support Analyst MacOS / Apple Devices We are seeking an experienced and proactive Support Analyst to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Scripting or automation knowledge (Bash, PowerShell, or similar)
Aug 22, 2026
Full time
IT Support Analyst MacOS / Apple Devices We are seeking an experienced and proactive Support Analyst to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Scripting or automation knowledge (Bash, PowerShell, or similar)
Service Desk Analyst - MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester - possibility to go permanent We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Support device security, patching, compliance, and asset management Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Experience with MDM tools such as Jamf is advantageous but not essential Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)
Aug 20, 2026
Contractor
Service Desk Analyst - MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester - possibility to go permanent We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Support device security, patching, compliance, and asset management Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Experience with MDM tools such as Jamf is advantageous but not essential Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)
Principal Machine Learning Engineer, AI & Data Platforms (AiDP) London, England, United Kingdom Corporate Functions At Apple, we build AI systems that define experiences for billions of people and we do it with an unwavering commitment to privacy, performance, and craft. The AI & Data Platforms (AiDP) team is seeking a Principlal Machine Learning Engineer to lead the design, fine tuning, evaluation, and productionisation of large language models and generative internal AI systems at global scale. This is a deeply hands on, high impact role: you will work across the full model lifecycle, from reinforcement learning and upstream training through to deployment of standalone, customer facing products. The ideal candidate is equal parts researcher, engineer, and product builder. You bring authoritative depth in LLM customisation and alignment, a sharp instinct for performance and quality, and the ability to ship end to end AI powered products that meet Apple's standard of excellence. If you thrive at the intersection of frontier model development, systems engineering, and product creation we want to hear from you. Description Our Principal Machine Learning Engineers are technical leaders who shape the direction of intelligent systems across Apple. In this role, you will own the end to end lifecycle of an internal generative AI system at global scale - from pre training LLM strategies and reinforcement learning from human feedback (RLHF) through fine tuning, alignment, evaluation, and production deployment. You will architect and deliver standalone AI powered products and platform capabilities that operate reliably at global scale. You will establish rigorous benchmarking and evaluation frameworks to measure LLM performance across accuracy, latency, safety, and fairness dimensions. You will drive model customisation strategies, including prompt engineering, parameter efficient fine tuning (LoRA, QLoRA), and full fine tuning, tailored to diverse product requirements. You will design and build production grade inference systems, working across Swift, Java, and Python to integrate ML capabilities seamlessly into Apple's ecosystem. As a senior technical contributor, you will set engineering standards, mentor engineers, and influence the technical roadmap for generative AI adoption across the organisation. Responsibilities Lead the end to end development and productionisation of LLM based systems, from upstream training and reinforcement learning (RLHF/RLAIF) through fine tuning, alignment, and deployment of standalone, globally scaled products Design and implement comprehensive LLM evaluation and benchmarking frameworks, assessing model quality, safety, bias, latency, and cost efficiency to inform model selection and customisation decisions Architect production inference infrastructure that meets Apple's performance, privacy, and reliability standards at global scale, including model optimisation, quantisation, and efficient serving strategies Drive model customisation and adaptation strategies (prompt engineering, retrieval augmented generation, parameter efficient and full fine tuning) to deliver differentiated product experiences Build end to end AI powered products and features, taking full ownership from problem definition and prototyping through production release, working across Swift, Java, and Python codebases Establish engineering excellence across the ML development lifecycle, including robust testing, reproducibility, monitoring, documentation, and CI/CD for model and data pipelines Partner with research, product, design, and platform teams to translate emerging capabilities into scalable, user centric solutions - acting as a technical bridge between research innovation and product delivery Mentor and elevate ML engineers across the team, raising the bar on technical quality and fostering a culture of rigorous experimentation and engineering craft Minimum Qualifications Extensive hands on Machine Learning engineering experience, with a demonstrable track record of shipping ML powered products at scale Deep, practical expertise in LLM fine tuning, alignment, and customisation - including reinforcement learning from human feedback (RLHF), parameter efficient fine tuning (LoRA, QLoRA), prompt optimisation and LLM evaluation and benchmarking strategies (accuracy, latency, safety, cost) Strong software engineering proficiency across Python, Swift, and Java, with the ability to contribute production quality code across Apple's technology stack Experience building and operating enterprise grade ML pipelines (data preparation, distributed training, model optimisation, serving, and monitoring) in cloud (AWS, GCP, Azure) or on prem environments Preferred Qualifications Demonstrated ability to deliver end to end AI products - from problem framing and experimentation through to globally deployed, production grade solutions Published papers in top conferences in ML/Statistics/Maths/compsci. Experience with pre training or continued pre training of large language models, including data curation, curriculum design, and training stability at scale Expertise in reinforcement learning techniques for model alignment (RLHF, RLAIF, DPO, PPO) and safety/red teaming methodologies Deep familiarity with advanced agentic frameworks and architectures (LangChain, LangGraph, DSPy, AutoGen, or equivalent), including multi agent orchestration and tool use Experience with multimodal AI systems (text, image, code, speech) and cross modal reasoning Track record of building and shipping standalone AI native products - not just features - with direct accountability for user impact and product quality Contributions to open source ML frameworks, published research, or patents in relevant areas Expertise in inference optimisation techniques: quantisation (GPTQ, AWQ), speculative decoding, KV cache optimisation, and hardware aware model compilation Strong data engineering instincts - comfort designing data pipelines, curating training datasets, and producing high quality aggregated datasets at scale Demonstrated technical leadership: setting architectural direction, driving cross team alignment, and mentoring senior engineers At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more
Aug 08, 2026
Full time
Principal Machine Learning Engineer, AI & Data Platforms (AiDP) London, England, United Kingdom Corporate Functions At Apple, we build AI systems that define experiences for billions of people and we do it with an unwavering commitment to privacy, performance, and craft. The AI & Data Platforms (AiDP) team is seeking a Principlal Machine Learning Engineer to lead the design, fine tuning, evaluation, and productionisation of large language models and generative internal AI systems at global scale. This is a deeply hands on, high impact role: you will work across the full model lifecycle, from reinforcement learning and upstream training through to deployment of standalone, customer facing products. The ideal candidate is equal parts researcher, engineer, and product builder. You bring authoritative depth in LLM customisation and alignment, a sharp instinct for performance and quality, and the ability to ship end to end AI powered products that meet Apple's standard of excellence. If you thrive at the intersection of frontier model development, systems engineering, and product creation we want to hear from you. Description Our Principal Machine Learning Engineers are technical leaders who shape the direction of intelligent systems across Apple. In this role, you will own the end to end lifecycle of an internal generative AI system at global scale - from pre training LLM strategies and reinforcement learning from human feedback (RLHF) through fine tuning, alignment, evaluation, and production deployment. You will architect and deliver standalone AI powered products and platform capabilities that operate reliably at global scale. You will establish rigorous benchmarking and evaluation frameworks to measure LLM performance across accuracy, latency, safety, and fairness dimensions. You will drive model customisation strategies, including prompt engineering, parameter efficient fine tuning (LoRA, QLoRA), and full fine tuning, tailored to diverse product requirements. You will design and build production grade inference systems, working across Swift, Java, and Python to integrate ML capabilities seamlessly into Apple's ecosystem. As a senior technical contributor, you will set engineering standards, mentor engineers, and influence the technical roadmap for generative AI adoption across the organisation. Responsibilities Lead the end to end development and productionisation of LLM based systems, from upstream training and reinforcement learning (RLHF/RLAIF) through fine tuning, alignment, and deployment of standalone, globally scaled products Design and implement comprehensive LLM evaluation and benchmarking frameworks, assessing model quality, safety, bias, latency, and cost efficiency to inform model selection and customisation decisions Architect production inference infrastructure that meets Apple's performance, privacy, and reliability standards at global scale, including model optimisation, quantisation, and efficient serving strategies Drive model customisation and adaptation strategies (prompt engineering, retrieval augmented generation, parameter efficient and full fine tuning) to deliver differentiated product experiences Build end to end AI powered products and features, taking full ownership from problem definition and prototyping through production release, working across Swift, Java, and Python codebases Establish engineering excellence across the ML development lifecycle, including robust testing, reproducibility, monitoring, documentation, and CI/CD for model and data pipelines Partner with research, product, design, and platform teams to translate emerging capabilities into scalable, user centric solutions - acting as a technical bridge between research innovation and product delivery Mentor and elevate ML engineers across the team, raising the bar on technical quality and fostering a culture of rigorous experimentation and engineering craft Minimum Qualifications Extensive hands on Machine Learning engineering experience, with a demonstrable track record of shipping ML powered products at scale Deep, practical expertise in LLM fine tuning, alignment, and customisation - including reinforcement learning from human feedback (RLHF), parameter efficient fine tuning (LoRA, QLoRA), prompt optimisation and LLM evaluation and benchmarking strategies (accuracy, latency, safety, cost) Strong software engineering proficiency across Python, Swift, and Java, with the ability to contribute production quality code across Apple's technology stack Experience building and operating enterprise grade ML pipelines (data preparation, distributed training, model optimisation, serving, and monitoring) in cloud (AWS, GCP, Azure) or on prem environments Preferred Qualifications Demonstrated ability to deliver end to end AI products - from problem framing and experimentation through to globally deployed, production grade solutions Published papers in top conferences in ML/Statistics/Maths/compsci. Experience with pre training or continued pre training of large language models, including data curation, curriculum design, and training stability at scale Expertise in reinforcement learning techniques for model alignment (RLHF, RLAIF, DPO, PPO) and safety/red teaming methodologies Deep familiarity with advanced agentic frameworks and architectures (LangChain, LangGraph, DSPy, AutoGen, or equivalent), including multi agent orchestration and tool use Experience with multimodal AI systems (text, image, code, speech) and cross modal reasoning Track record of building and shipping standalone AI native products - not just features - with direct accountability for user impact and product quality Contributions to open source ML frameworks, published research, or patents in relevant areas Expertise in inference optimisation techniques: quantisation (GPTQ, AWQ), speculative decoding, KV cache optimisation, and hardware aware model compilation Strong data engineering instincts - comfort designing data pipelines, curating training datasets, and producing high quality aggregated datasets at scale Demonstrated technical leadership: setting architectural direction, driving cross team alignment, and mentoring senior engineers At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more
Randstad Technologies Recruitment
Hammersmith And Fulham, London
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jul 31, 2026
Contractor
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
1st Line Support Engineer 28,000 - 32,000 + Benefits + Hybrid Working + Paid exams London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jul 31, 2026
Full time
1st Line Support Engineer 28,000 - 32,000 + Benefits + Hybrid Working + Paid exams London - Hybrid I am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP). Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc 5 days in office during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication skills Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 1st Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Tech Lead, Android Core Product - London, United Kingdom London, United Kingdom The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features Shape the future of our Android team Own, maintain and improve reliability metrics for key features Participate in discussions across different teams - Product, Design, Engineering Review pull requests, and support other teammates Handle critical issues or cope with unexpected challenges Take ownership of feature releases and provide nightly builds for the QA team An Ideal Candidate Should Have 5+ years of software engineering experience Familiarity with Android components Experience building or contributing to at least one Android app Product design intuition and user empathy Drive to push the boundaries of Android UI/UX Understanding of the importance of tests and how to approach writing tests Self-drive to improve the app and codebase above and beyond what's outlined in the spec Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests User oriented problem solving approach Driven with continuous feedback from leaders Bonus Experience building, maintaining, or otherwise contributing to open source projects in Android Experience with iOS, Web or NodeJS Technologies we use Kotlin Kotlin Coroutines Kotlin Flow Jetpack Navigation Dagger 2 Room Jetpack Compose JUnit What We offer A fast-growing environment where you can help shape the company and product. An entrepreneurial-minded team that supports risk, intuition, and hustle. A hands-off management approach so you can focus and do your best work. An opportunity to make a big impact in a transformative industry. Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture. Opportunity to work on a life-changing product that millions of people use. Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Jul 31, 2026
Full time
Tech Lead, Android Core Product - London, United Kingdom London, United Kingdom The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features Shape the future of our Android team Own, maintain and improve reliability metrics for key features Participate in discussions across different teams - Product, Design, Engineering Review pull requests, and support other teammates Handle critical issues or cope with unexpected challenges Take ownership of feature releases and provide nightly builds for the QA team An Ideal Candidate Should Have 5+ years of software engineering experience Familiarity with Android components Experience building or contributing to at least one Android app Product design intuition and user empathy Drive to push the boundaries of Android UI/UX Understanding of the importance of tests and how to approach writing tests Self-drive to improve the app and codebase above and beyond what's outlined in the spec Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests User oriented problem solving approach Driven with continuous feedback from leaders Bonus Experience building, maintaining, or otherwise contributing to open source projects in Android Experience with iOS, Web or NodeJS Technologies we use Kotlin Kotlin Coroutines Kotlin Flow Jetpack Navigation Dagger 2 Room Jetpack Compose JUnit What We offer A fast-growing environment where you can help shape the company and product. An entrepreneurial-minded team that supports risk, intuition, and hustle. A hands-off management approach so you can focus and do your best work. An opportunity to make a big impact in a transformative industry. Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture. Opportunity to work on a life-changing product that millions of people use. Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
HP Digital Indigo Press Operator Trafford Park Salary DOE Hours - Open to any shift which suits (days, nights, double days, triple shift) Company - The UK's premier supplier of labels, flexible heat-sealed lids and label application onto plastic pots and bottles. Overview - Safe and effective operation of HP Indigo press in accordance with company policies and procedures. The position: Level 1 or 2 trained operator for Series 2 or 3 Press (Sheetfed or Web) Day to Day running and maintenance of the press Calibrate Press Replace consumables as and when required Identify Errors and Resolve problem using HP support if needed Replace broken/faulty parts Place service calls and liaise with HP support for engineers' visits Load Jobs into Press Prepare Job for Print Adjust Job Colours to match pantone book on the HP DFE and re-rip the job as required Keep press and area clean Keep daily records relating to jobs printed Keep records of stock levels and re-order as required Repro Comfortable with operating Apple Mac Computer Familiar with Adobe software and Esko Software Able to adjust files Able to match jobs to customer supplied chromalins Step & Repeat files using Esko "Artpro" Rip files to produce starproof or plates Have a knowledge of the platemaking process The Candidate: Press Operator: 1 year (Preferred) Must have previous experience with HP Indigo presses Must have an understanding MIS software TO APPLY please email your full CV details to us and we will be in touch. All applications are strictly confidential and your details will not be shared with any organisation without your express permission and consent. - Key words; labels / packaging / digital / HP Indigo
Jul 30, 2026
Full time
HP Digital Indigo Press Operator Trafford Park Salary DOE Hours - Open to any shift which suits (days, nights, double days, triple shift) Company - The UK's premier supplier of labels, flexible heat-sealed lids and label application onto plastic pots and bottles. Overview - Safe and effective operation of HP Indigo press in accordance with company policies and procedures. The position: Level 1 or 2 trained operator for Series 2 or 3 Press (Sheetfed or Web) Day to Day running and maintenance of the press Calibrate Press Replace consumables as and when required Identify Errors and Resolve problem using HP support if needed Replace broken/faulty parts Place service calls and liaise with HP support for engineers' visits Load Jobs into Press Prepare Job for Print Adjust Job Colours to match pantone book on the HP DFE and re-rip the job as required Keep press and area clean Keep daily records relating to jobs printed Keep records of stock levels and re-order as required Repro Comfortable with operating Apple Mac Computer Familiar with Adobe software and Esko Software Able to adjust files Able to match jobs to customer supplied chromalins Step & Repeat files using Esko "Artpro" Rip files to produce starproof or plates Have a knowledge of the platemaking process The Candidate: Press Operator: 1 year (Preferred) Must have previous experience with HP Indigo presses Must have an understanding MIS software TO APPLY please email your full CV details to us and we will be in touch. All applications are strictly confidential and your details will not be shared with any organisation without your express permission and consent. - Key words; labels / packaging / digital / HP Indigo
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward. This is a key role and ideal for someone who thinks strategically, enjoys fast paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features Shape the future of our Android team Own, maintain and improve reliability metrics for key features Participate in discussions across different teams - Product, Design, Engineering Review pull requests, and support other teammates Handle critical issues or cope with unexpected challenges Take ownership of feature releases and provide nightly builds for the QA team An Ideal Candidate Should Have 5+ years of software engineering experience Familiarity with Android components Experience building or contributing to at least one Android app Product design intuition and user empathy Drive to push the boundaries of Android UI/UX Understanding of the importance of tests and how to approach writing tests Self drive to improve the app and codebase above and beyond what's outlined in the spec Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests Excellent communication skills User oriented problem solving approach Driven with continuous feedback from leaders Bonus Experience building, maintaining, or otherwise contributing to open source projects in Android Experience with iOS, Web or NodeJS Technologies we use Kotlin Kotlin Coroutines Kotlin Flow Jetpack Navigation Dagger 2 Room Custom Views, Canvas & Paint Jetpack Compose JUnit What We offer A fast growing environment where you can help shape the company and product. An entrepreneurial minded team that supports risk, intuition, and hustle. A hands off management approach so you can focus and do your best work. An opportunity to make a big impact in a transformative industry. Competitive salaries, a friendly and laid back atmosphere, and a commitment to building a great asynchronous culture. Opportunity to work on a life changing product that millions of people use. Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Jul 28, 2026
Full time
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward. This is a key role and ideal for someone who thinks strategically, enjoys fast paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features Shape the future of our Android team Own, maintain and improve reliability metrics for key features Participate in discussions across different teams - Product, Design, Engineering Review pull requests, and support other teammates Handle critical issues or cope with unexpected challenges Take ownership of feature releases and provide nightly builds for the QA team An Ideal Candidate Should Have 5+ years of software engineering experience Familiarity with Android components Experience building or contributing to at least one Android app Product design intuition and user empathy Drive to push the boundaries of Android UI/UX Understanding of the importance of tests and how to approach writing tests Self drive to improve the app and codebase above and beyond what's outlined in the spec Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests Excellent communication skills User oriented problem solving approach Driven with continuous feedback from leaders Bonus Experience building, maintaining, or otherwise contributing to open source projects in Android Experience with iOS, Web or NodeJS Technologies we use Kotlin Kotlin Coroutines Kotlin Flow Jetpack Navigation Dagger 2 Room Custom Views, Canvas & Paint Jetpack Compose JUnit What We offer A fast growing environment where you can help shape the company and product. An entrepreneurial minded team that supports risk, intuition, and hustle. A hands off management approach so you can focus and do your best work. An opportunity to make a big impact in a transformative industry. Competitive salaries, a friendly and laid back atmosphere, and a commitment to building a great asynchronous culture. Opportunity to work on a life changing product that millions of people use. Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem-solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD-102 or AZ-900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 29, 2026
Full time
Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem-solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD-102 or AZ-900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 24, 2026
Full time
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
EUC Engineer - MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)
May 21, 2026
Full time
EUC Engineer - MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)
IT Field Engineer Location: Manchester Salary: £35,000 Hours: 37.5 hours per week Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company , which is a strong reflection of the career progression, stability, and opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments. Key responsibilities Provide on-site technical support to clients across the UK Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure Support IT projects including migrations, deployments, upgrades, office moves, and new site setups Work closely with senior engineers, project teams, and service desk colleagues Diagnose and resolve hardware, software, server, cloud, and network issues Provide 1st and 2nd line support when required Assist with escalated service desk tickets when not attending customer sites Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard Support backup and recovery solutions, including Veeam and Azure Backup Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS Maintain accurate documentation, ticket updates, and technical records Deliver excellent customer service and clear communication at all times Identify recurring issues and recommend long-term improvements Manage workload effectively across travel, project work, and support responsibilities Skills and experience required Minimum of three years' experience in a similar IT support, field engineer, or infrastructure support role Previous MSP experience or experience in a customer-focused technical support environment Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions Experience with backup solutions such as Veeam Experience with VMware and/or Hyper-V Strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Ability to take ownership of user issues and work proactively Full clean UK driving licence Willingness to travel to customer sites across the UK Desirable experience Microsoft certifications in Azure, Microsoft 365, or related technologies VMware VCP Citrix experience Veeam certifications or strong Veeam experience Experience supporting Apple Mac environments Experience working on cloud migrations, infrastructure upgrades, and larger IT projects Personal attributes The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business. Why apply? Join a growing UK technology group with strong career development opportunities Work across a wide range of technologies, clients, and projects Excellent progression opportunities within the wider group Stable and supportive working environment MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery
May 19, 2026
Full time
IT Field Engineer Location: Manchester Salary: £35,000 Hours: 37.5 hours per week Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company , which is a strong reflection of the career progression, stability, and opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments. Key responsibilities Provide on-site technical support to clients across the UK Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure Support IT projects including migrations, deployments, upgrades, office moves, and new site setups Work closely with senior engineers, project teams, and service desk colleagues Diagnose and resolve hardware, software, server, cloud, and network issues Provide 1st and 2nd line support when required Assist with escalated service desk tickets when not attending customer sites Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard Support backup and recovery solutions, including Veeam and Azure Backup Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS Maintain accurate documentation, ticket updates, and technical records Deliver excellent customer service and clear communication at all times Identify recurring issues and recommend long-term improvements Manage workload effectively across travel, project work, and support responsibilities Skills and experience required Minimum of three years' experience in a similar IT support, field engineer, or infrastructure support role Previous MSP experience or experience in a customer-focused technical support environment Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions Experience with backup solutions such as Veeam Experience with VMware and/or Hyper-V Strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Ability to take ownership of user issues and work proactively Full clean UK driving licence Willingness to travel to customer sites across the UK Desirable experience Microsoft certifications in Azure, Microsoft 365, or related technologies VMware VCP Citrix experience Veeam certifications or strong Veeam experience Experience supporting Apple Mac environments Experience working on cloud migrations, infrastructure upgrades, and larger IT projects Personal attributes The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business. Why apply? Join a growing UK technology group with strong career development opportunities Work across a wide range of technologies, clients, and projects Excellent progression opportunities within the wider group Stable and supportive working environment MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery
About Systemagic: At Systemagic we have 25 years' experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you. We've been doing our apprenticeships for 20 years this year and we've always offered on-going roles to those that complete their apprenticeships with us, so we think it's a very good opportunity for a bright spark who wants to get into the IT support industry! We are an award winning employer, including: Somerset Apprenticeship Awards 2016 - Micro Employer of the year Apprenticeship Awards 2017 - Commitment to Apprenticeships Responsibilities: Proactively and reactively deliver first line helpdesk and technical support as required to our clients Administer service tickets for the service desk, creating new tickets, updating and closing tickets Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided Carry out client visits when required (and appropriate) Maintain and update internal client documentation and database systems as required for our clients and the engineering team Ensure client satisfaction is achieved and maintained Be aware of commercial opportunities with existing and prospective clients Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders Desirable skills: Understanding of PCs\Macs - various operating systems and hardware Some fundamental networking understanding would be beneficial Understanding of MS Office and other mainstream applications Be able to work on own initiative Have a "can do attitude" and contribute to a "winning" culture in the team Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients Understand and display true customer service principals - i.e. doing what you say you will do, understanding our client's point of view, changing their style of communicating in order to be understood; remaining calm at all times Diligence and disciplined with administering helpdesk and tickets Enthusiasm and desire for making our clients lives better via technology Be open and honest - match the Systemagic culture Have sense of humour and be able to work as a team Potential - able to acquire new skills quickly; become an irreplaceable asset for Systemagic, and desire long term success as the company grows Able to lift PCs, servers, reach under desks etc Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8:30am - 5:30pm Company perks: Never suffer the Monday morning commute again - we work from home Mondays and Tuesdays every week 22 days holiday that increases after each year of service (up to 30 days a year) Get your birthday off Competitive salaries with regular reviews Health Cash Plan on completion of your first year of service Financial spot-rewards for exceptional performance Generous contributory pension Unlimited training opportunities Discounts on iPhones and Apple devices A fun and relaxed office environment with comfy air conditioned offices and free on-site parking "Treats fridge" stocked with free drinks and snacks every week Staff break out area including Table football Shower facilities Regular nights out, group activities and 'dirty' lunches, all paid for by the company The opportunity to make a direct contribution to the success of the business and share in its success and rewards! Future prospects: May lead to permanent employment for the right candidate on completion of the apprenticeship Our previous apprentices have gone on to develop within the business and our strategy is to recruit fresh future talent and develop and retain them within the business. This approach has led to us winning many awards over the years Opportunities to continue learning after your apprenticeship. We actively encourage and support training such as Microsoft certifications, ESET, Draytek, JumpCloud and other Software that we provide to our customers About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 03, 2026
Full time
About Systemagic: At Systemagic we have 25 years' experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you. We've been doing our apprenticeships for 20 years this year and we've always offered on-going roles to those that complete their apprenticeships with us, so we think it's a very good opportunity for a bright spark who wants to get into the IT support industry! We are an award winning employer, including: Somerset Apprenticeship Awards 2016 - Micro Employer of the year Apprenticeship Awards 2017 - Commitment to Apprenticeships Responsibilities: Proactively and reactively deliver first line helpdesk and technical support as required to our clients Administer service tickets for the service desk, creating new tickets, updating and closing tickets Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided Carry out client visits when required (and appropriate) Maintain and update internal client documentation and database systems as required for our clients and the engineering team Ensure client satisfaction is achieved and maintained Be aware of commercial opportunities with existing and prospective clients Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders Desirable skills: Understanding of PCs\Macs - various operating systems and hardware Some fundamental networking understanding would be beneficial Understanding of MS Office and other mainstream applications Be able to work on own initiative Have a "can do attitude" and contribute to a "winning" culture in the team Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients Understand and display true customer service principals - i.e. doing what you say you will do, understanding our client's point of view, changing their style of communicating in order to be understood; remaining calm at all times Diligence and disciplined with administering helpdesk and tickets Enthusiasm and desire for making our clients lives better via technology Be open and honest - match the Systemagic culture Have sense of humour and be able to work as a team Potential - able to acquire new skills quickly; become an irreplaceable asset for Systemagic, and desire long term success as the company grows Able to lift PCs, servers, reach under desks etc Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8:30am - 5:30pm Company perks: Never suffer the Monday morning commute again - we work from home Mondays and Tuesdays every week 22 days holiday that increases after each year of service (up to 30 days a year) Get your birthday off Competitive salaries with regular reviews Health Cash Plan on completion of your first year of service Financial spot-rewards for exceptional performance Generous contributory pension Unlimited training opportunities Discounts on iPhones and Apple devices A fun and relaxed office environment with comfy air conditioned offices and free on-site parking "Treats fridge" stocked with free drinks and snacks every week Staff break out area including Table football Shower facilities Regular nights out, group activities and 'dirty' lunches, all paid for by the company The opportunity to make a direct contribution to the success of the business and share in its success and rewards! Future prospects: May lead to permanent employment for the right candidate on completion of the apprenticeship Our previous apprentices have gone on to develop within the business and our strategy is to recruit fresh future talent and develop and retain them within the business. This approach has led to us winning many awards over the years Opportunities to continue learning after your apprenticeship. We actively encourage and support training such as Microsoft certifications, ESET, Draytek, JumpCloud and other Software that we provide to our customers About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: • Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs • Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high • Walking the floor daily to ensure users have an approachable and accessible IT Support presence • Proactively checking Audio Visual rooms at the beginning and throughout the day • Running regular drop-in sessions where users can come to request assistance or training • Building and configuring desktop systems and mobile devices • Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London The talents we are excited to see You will have the following experience/skills: • Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent • 3+ years working for an MSP previously is desirable • 2nd Line support of Microsoft infrastructure software and application suites • Competency with mainstream Apple Mac infrastructure software and application suites • MS Certificates are preferred • Familiarisation working according to industry best practice, such as ITIL service strategy • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all company structure levels • Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life assurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Apr 30, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: • Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk • Logging detailed and accurate information into the case management system • Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs • Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high • Walking the floor daily to ensure users have an approachable and accessible IT Support presence • Proactively checking Audio Visual rooms at the beginning and throughout the day • Running regular drop-in sessions where users can come to request assistance or training • Building and configuring desktop systems and mobile devices • Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London The talents we are excited to see You will have the following experience/skills: • Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent • 3+ years working for an MSP previously is desirable • 2nd Line support of Microsoft infrastructure software and application suites • Competency with mainstream Apple Mac infrastructure software and application suites • MS Certificates are preferred • Familiarisation working according to industry best practice, such as ITIL service strategy • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all company structure levels • Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life assurance • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
