Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations. The Opportunity The People Partner will provide strategic and hands-on People business partnership to employees and leadership across Scott Dunn's UK based support functions, aligned with Scott Dunn's core values and behaviours. This includes leading on projects as required and engaging with the wider People team on company-wide initiatives. Responsibilities Provide strategic and hands-on business partnership and coaching for the following client groups: Finance & IT; Product; Sales Operations and Development. Enable a performance-based culture through reinforcement of the core values and behaviours Act as a strategic and consultative People Partner to leadership - providing strategic and hands-on business partnership Lead talent assessments, assess organisational development needs and provide support on succession planning Identify opportunities to enhance the use of HR systems and conduct data analysis and reporting as needed Lead on employee relations issues where required, providing expertise to managers and leaders to ensure decision making is completed with a commercial, ethical and culturally aligned mindset. Manage the quarterly performance cycle throughout the year for the allocated client groups. Use employee engagement survey feedback to proactively create action plans for the relevant teams Lead the Employee engagement action plan on the basis of the findings of the annual employee engagement survey Partner with the Talent Acquisition Specialist to identify recruitment strategies and participate in the selection process as appropriate Participate in and lead ad hoc People team initiatives, including planning, execution and change management Duties The duties that derive from these responsibilities include but are not exclusive to: Provide effective communication, advice and influence regarding talent strategies, team performance, team effectiveness and development Work closely with line management and employees to improve work relationships, build morale and increase productivity and retention In conjunction with the Head of People & Culture coordinate talent assessments and use data from 9-box grids and other sources to make recommendations for individual development plans and implement appropriate solutions Analyse trends and metrics - including results from the employee engagement survey and other measures of engagement Identify training needs for teams and individuals - coordinate training delivery as needed and evaluate for effectiveness Design and facilitate team and offsite meetings in support of team effectiveness Communicate performance planning timeline, track and monitor KPIs for each client group, and ensure regular reviews between managers and team members Liaise with Hiring Managers and Talent Acquisition Specialist to create effective job adverts and social media strategies to attract talent Participate in interviews where required. Provide input to company-wide HR policies, making improvements and updates where needed. Support on Flight Centre Travel Group integration activities. Lead people-related projects and initiatives as required Collaborate with wider People Partnering team to ensure cohesive delivery of People & Culture strategies that are globally aligned and work across UK, USA and Asia markets. About You You will have proven experience supporting business leaders on people related issues - including recruitment, retention, performance, employee engagement, employee relations, change management, training, payroll and compliance. In addition to this, you will also have demonstrated the ability to build successful relationships with managers and employees, and using supporting metrics provide a partnership service that optimises our employee experience. Other requirements include: Solid knowledge of employment legislation in appropriate geographies Management of HR projects end-to-end Design and delivery of training solutions Full understanding of all HR functions and application of best practices Ambassador for the Scott Dunn brand to attract and retain talent Effective administration skills, ability to multi-task and work at pace University degree in a related field and/or CIPD qualification Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based in our London, Hammersmith office. We offer very competitive salaries and a great benefits package including the following: 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30) Contributory pension scheme 'Cycle to work' scheme Subsidised private healthcare Company loyalty scheme (Travel Fund) Travel insurance Familiarisation trips Recognition awards throughout the year Social events 1 hour per week paid learning & development / personal growth If you are interested in working with Scott Dunn, please apply now.
May 18, 2024
Full time
Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations. The Opportunity The People Partner will provide strategic and hands-on People business partnership to employees and leadership across Scott Dunn's UK based support functions, aligned with Scott Dunn's core values and behaviours. This includes leading on projects as required and engaging with the wider People team on company-wide initiatives. Responsibilities Provide strategic and hands-on business partnership and coaching for the following client groups: Finance & IT; Product; Sales Operations and Development. Enable a performance-based culture through reinforcement of the core values and behaviours Act as a strategic and consultative People Partner to leadership - providing strategic and hands-on business partnership Lead talent assessments, assess organisational development needs and provide support on succession planning Identify opportunities to enhance the use of HR systems and conduct data analysis and reporting as needed Lead on employee relations issues where required, providing expertise to managers and leaders to ensure decision making is completed with a commercial, ethical and culturally aligned mindset. Manage the quarterly performance cycle throughout the year for the allocated client groups. Use employee engagement survey feedback to proactively create action plans for the relevant teams Lead the Employee engagement action plan on the basis of the findings of the annual employee engagement survey Partner with the Talent Acquisition Specialist to identify recruitment strategies and participate in the selection process as appropriate Participate in and lead ad hoc People team initiatives, including planning, execution and change management Duties The duties that derive from these responsibilities include but are not exclusive to: Provide effective communication, advice and influence regarding talent strategies, team performance, team effectiveness and development Work closely with line management and employees to improve work relationships, build morale and increase productivity and retention In conjunction with the Head of People & Culture coordinate talent assessments and use data from 9-box grids and other sources to make recommendations for individual development plans and implement appropriate solutions Analyse trends and metrics - including results from the employee engagement survey and other measures of engagement Identify training needs for teams and individuals - coordinate training delivery as needed and evaluate for effectiveness Design and facilitate team and offsite meetings in support of team effectiveness Communicate performance planning timeline, track and monitor KPIs for each client group, and ensure regular reviews between managers and team members Liaise with Hiring Managers and Talent Acquisition Specialist to create effective job adverts and social media strategies to attract talent Participate in interviews where required. Provide input to company-wide HR policies, making improvements and updates where needed. Support on Flight Centre Travel Group integration activities. Lead people-related projects and initiatives as required Collaborate with wider People Partnering team to ensure cohesive delivery of People & Culture strategies that are globally aligned and work across UK, USA and Asia markets. About You You will have proven experience supporting business leaders on people related issues - including recruitment, retention, performance, employee engagement, employee relations, change management, training, payroll and compliance. In addition to this, you will also have demonstrated the ability to build successful relationships with managers and employees, and using supporting metrics provide a partnership service that optimises our employee experience. Other requirements include: Solid knowledge of employment legislation in appropriate geographies Management of HR projects end-to-end Design and delivery of training solutions Full understanding of all HR functions and application of best practices Ambassador for the Scott Dunn brand to attract and retain talent Effective administration skills, ability to multi-task and work at pace University degree in a related field and/or CIPD qualification Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based in our London, Hammersmith office. We offer very competitive salaries and a great benefits package including the following: 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30) Contributory pension scheme 'Cycle to work' scheme Subsidised private healthcare Company loyalty scheme (Travel Fund) Travel insurance Familiarisation trips Recognition awards throughout the year Social events 1 hour per week paid learning & development / personal growth If you are interested in working with Scott Dunn, please apply now.
Job Title: Head of HR Location: Doncaster Remuneration: Up to 50,000 per year plus competitive bonus, 25 days holiday + bank holidays. Contract Details: Permanent, Full-Time Are you a dynamic and experienced HR professional ready for a new challenge? We are currently seeking a Head of HR to join our client's team and lead their HR function with passion and expertise. With an attractive salary of up to 50,000 per year, this permanent position offers a fantastic opportunity for a skilled HR professional to develop their career within a supportive and dynamic organisation. Responsibilities: Develop and implement HR strategies and policies that align with the organisation's goals and objectives. Oversee all aspects of HR management, including recruitment, performance management, employee relations, and learning and development initiatives. Provide expert guidance and support to managers and employees on HR-related matters. Ensure compliance with employment laws and regulations, as well as company policies and procedures. Foster a positive and inclusive work environment, promoting diversity and equality within the organisation. Lead and manage the HR team, providing coaching and mentoring to support their professional growth and development. Collaborate with other departments to drive organisational effectiveness and improve employee engagement and retention. Skills: Extensive experience in HR management, with a strong understanding of HR best practises and employment legislation. Proven track record in developing and implementing HR strategies that drive business success. Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of the organisation. Ability to prioritise and manage multiple projects and initiatives effectively. Strong leadership and people management skills, with the ability to inspire and motivate a team. Highly organised with exceptional attention to detail. Next steps: Apply today or for further support contact Jess - (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Job Title: Head of HR Location: Doncaster Remuneration: Up to 50,000 per year plus competitive bonus, 25 days holiday + bank holidays. Contract Details: Permanent, Full-Time Are you a dynamic and experienced HR professional ready for a new challenge? We are currently seeking a Head of HR to join our client's team and lead their HR function with passion and expertise. With an attractive salary of up to 50,000 per year, this permanent position offers a fantastic opportunity for a skilled HR professional to develop their career within a supportive and dynamic organisation. Responsibilities: Develop and implement HR strategies and policies that align with the organisation's goals and objectives. Oversee all aspects of HR management, including recruitment, performance management, employee relations, and learning and development initiatives. Provide expert guidance and support to managers and employees on HR-related matters. Ensure compliance with employment laws and regulations, as well as company policies and procedures. Foster a positive and inclusive work environment, promoting diversity and equality within the organisation. Lead and manage the HR team, providing coaching and mentoring to support their professional growth and development. Collaborate with other departments to drive organisational effectiveness and improve employee engagement and retention. Skills: Extensive experience in HR management, with a strong understanding of HR best practises and employment legislation. Proven track record in developing and implementing HR strategies that drive business success. Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of the organisation. Ability to prioritise and manage multiple projects and initiatives effectively. Strong leadership and people management skills, with the ability to inspire and motivate a team. Highly organised with exceptional attention to detail. Next steps: Apply today or for further support contact Jess - (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Head of People Head of People CentralLondon, Hybrid working Full time, 40 hours, Monday-Friday About the job An important part of the leadership team at Storal, the Head of People is responsible for shaping and executing our holistic approach to people management, encompassing people operations, employee relations, people engagement, people analytics, and talent attraction. The primary focuses of the role will be to develop the strategies for retention andtalent attraction; leading and building a high-performing People and Talent team; develop and executing People policies and procedures and building a scalable People and Talent function to support the business through upcoming growth. You'llbe supported by a Talent Manager, Associate People Partners, Associate Talent Partners and administrativeteam. As part of your role youwill work closely with the Head of Education who owns the learning and development strategy, in addition to the other Heads of Department and the Executive team. Through your role, you will need to inspire teams, set clear expectations, and work collaboratively with other stakeholders to drive forward the organisation's vision. Main Responsibilities Ensuring a culture of excellence, high standards and continuous improvement within the People function and across the company, embodying our behaviours and values; Lead the development and implementation of our people engagement/retention and talent attraction strategies Lead on the management of regulatory people risk including but not limited to NMW legislation, statutory leaver, safer recruitment and effective employee relations case management Lead on the development and regular review of all HR specific nursery policies and procedures. Working in partnership with the other Heads of Department to ensure the corporate goals are executed through a collaborative and cohesive approach Develop a highly motivated, skilled and engaged people and talent team through strong leadership Develop a robust set of people analytics metrics and drive data informed decision making through the people function and through nursery operations with a focus on improving team retention and reducing team sickness Own the company approach to reward and recognition Innovate and use automation and technology to develop a scalable and efficient people function Support the integration of new acquisitions and the launch of brownfield/greenfield nurseries Work with the Head of Education and the Learning & Development Manager to support the company learning and development About you: An experienced Head of People (HR generalist background) Strong theoretical and practical knowledge of employment law A CIPD qualification - level 5 or above Experience developing and successfully implementing a talent engagement/retention strategy Experience within a regulated sector where the workforce possesses some similar qualities/challenges to the early years workforce Experience within a multi-site business Experience in employee relations case management Experience in managing TUPE Exceptional written and verbal communication skills, will be an engaging and inspiring presenter Strong understanding of people analytics, analytical and able to analyse trends to drive improvements Strong understanding of people process mapping Experience of change management Have strong interpersonal skills and a natural capability to develop and maintain meaningful cross-functional relationships Experienceof maximising the benefit from a HRIS What we can offer you: Company shares Annual wellness day off Company sick pay Access to retail and other discounts through Perkbox Holidays increasing with length of service Performance related bonuses Dedicated learning and development support Access to one-to-one confidential counselling sessions through our Employee Assistance About us: Storal are NMT (medium)nursery group of the year 2023 , with nurseries across England. It is our vision at Storal to be the nursery group that every family and educator wants to be part of. Our values are built around creating this environment for teams and children. We also haveour own Storal curriculum, thatis embedded by our education team.We believe in high standards, praising each other, pulling together as a team whilst actively helping others to grow and that's only the beginning of the story. We do what we say we do and if you align with this approach, then Storal is the place for you. Storal is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. All employees will be subject to background checks, enhanced DBS checks and reference checks. Head of People Loading application form Already working at Storal? Let's recruit together and find your next colleague.
May 18, 2024
Full time
Head of People Head of People CentralLondon, Hybrid working Full time, 40 hours, Monday-Friday About the job An important part of the leadership team at Storal, the Head of People is responsible for shaping and executing our holistic approach to people management, encompassing people operations, employee relations, people engagement, people analytics, and talent attraction. The primary focuses of the role will be to develop the strategies for retention andtalent attraction; leading and building a high-performing People and Talent team; develop and executing People policies and procedures and building a scalable People and Talent function to support the business through upcoming growth. You'llbe supported by a Talent Manager, Associate People Partners, Associate Talent Partners and administrativeteam. As part of your role youwill work closely with the Head of Education who owns the learning and development strategy, in addition to the other Heads of Department and the Executive team. Through your role, you will need to inspire teams, set clear expectations, and work collaboratively with other stakeholders to drive forward the organisation's vision. Main Responsibilities Ensuring a culture of excellence, high standards and continuous improvement within the People function and across the company, embodying our behaviours and values; Lead the development and implementation of our people engagement/retention and talent attraction strategies Lead on the management of regulatory people risk including but not limited to NMW legislation, statutory leaver, safer recruitment and effective employee relations case management Lead on the development and regular review of all HR specific nursery policies and procedures. Working in partnership with the other Heads of Department to ensure the corporate goals are executed through a collaborative and cohesive approach Develop a highly motivated, skilled and engaged people and talent team through strong leadership Develop a robust set of people analytics metrics and drive data informed decision making through the people function and through nursery operations with a focus on improving team retention and reducing team sickness Own the company approach to reward and recognition Innovate and use automation and technology to develop a scalable and efficient people function Support the integration of new acquisitions and the launch of brownfield/greenfield nurseries Work with the Head of Education and the Learning & Development Manager to support the company learning and development About you: An experienced Head of People (HR generalist background) Strong theoretical and practical knowledge of employment law A CIPD qualification - level 5 or above Experience developing and successfully implementing a talent engagement/retention strategy Experience within a regulated sector where the workforce possesses some similar qualities/challenges to the early years workforce Experience within a multi-site business Experience in employee relations case management Experience in managing TUPE Exceptional written and verbal communication skills, will be an engaging and inspiring presenter Strong understanding of people analytics, analytical and able to analyse trends to drive improvements Strong understanding of people process mapping Experience of change management Have strong interpersonal skills and a natural capability to develop and maintain meaningful cross-functional relationships Experienceof maximising the benefit from a HRIS What we can offer you: Company shares Annual wellness day off Company sick pay Access to retail and other discounts through Perkbox Holidays increasing with length of service Performance related bonuses Dedicated learning and development support Access to one-to-one confidential counselling sessions through our Employee Assistance About us: Storal are NMT (medium)nursery group of the year 2023 , with nurseries across England. It is our vision at Storal to be the nursery group that every family and educator wants to be part of. Our values are built around creating this environment for teams and children. We also haveour own Storal curriculum, thatis embedded by our education team.We believe in high standards, praising each other, pulling together as a team whilst actively helping others to grow and that's only the beginning of the story. We do what we say we do and if you align with this approach, then Storal is the place for you. Storal is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. All employees will be subject to background checks, enhanced DBS checks and reference checks. Head of People Loading application form Already working at Storal? Let's recruit together and find your next colleague.
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
May 17, 2024
Full time
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
May 17, 2024
Full time
Job Title: Head of Production (Water Industry) Location: Green Lane, Walsall or Fulbourn Road, Cambridge (Hybrid - 3dpw in office location) Team : 3 direct reports, total team size 64 employees. Package: To 75k DOE + Company Car/Allowance + Bonus to 10% Travel: Frequent travel to Production sites including Cambridge and Hampton Loade Step into a pivotal role as our Head of Production and lead our passionate production teams to deliver pristine drinking water to communities across South Staffs and Cambridge. Drive transformative strategies that address industry challenges while championing our unwavering commitment to exceptional quality, safety, and environmental stewardship. This influential senior leadership position empowers you to oversee the day-to-day operations of water production and storage, ensuring a reliable and continuous water supply for all. Join us in making a meaningful impact-providing clean, safe water to enhance lives and sustain our communities. About us: At South Staffs Water, we deliver clean and reliable water supplies to around 1.7 million customers within the South Staffs and Cambridge regions. As a water only Company, providing clean, healthy water 24 hours a day, 365 days a year is at the very heart of what we do and that's where you come in. About the role: • Champion Human Organisation Performance (HOP) principles to drive health and safety performance improvements to mitigate critical risk / hazards. • Deliver water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Deliver annual unplanned interruption outcome delivery incentive (ODI). • Deliver maintenance, compliance, and team activities within annual operating expenditure budgets. • Continuous employee engagement, staff retention and team development. The key deliverables: • Effective leadership of Production teams across both operating regions • Management and implementation of industry leading Health & Safety standards associated with all operational staff and sites. • Providing direction, strategies and tracking operational performance to ensure compliance with Defra, EA, HSE, DWI standards. • Liaising with external bodies, auditors, review bodies and regulators • Evaluation of key business processes to ensure internal controls and risk measures are effective. • Ensuring sufficient competent staff are in place and that training is evaluated and maintained at the required standard. • Effectively managing budgets for operational and capital spend • Developing strategies and tactical plans for the risk-based optimisation of maintenance and reactive interventions • Developing strategies for the management of interventions to balance the operational risks of failure. • Overall accountability for Competent Operator Scheme compliance and assurance. • Responsible for water quality compliance risk index (CRI) outcome delivery incentive (ODI). • Being part of emergency/incident standby rota. What you'll need: • Experience of Production leadership roles in a Water/Energy or similar environment • The ability to think strategically, make decisions, and set priorities. • Ability to lead, develop and motivate distributed teams in an agile environment. • Demonstrate well-honed emotional intelligence and communication skills, able to influence and build effective relationships across a range of internal and external stakeholders and act as an ambassador for the business. • Experience of managing operating and capital budgets is essential. • Demonstrate the ability to engage with internal and external stakeholders at a senior level. • Educated to degree level or equivalent experience • NEBOSH Diploma or NVQ Level 5 Diploma in H&S desired. • Hold or working towards Chartership of an Institution desired • Must hold a full UK Driving Licence. What you'll get in return: • Basic salary to £75k DOE • Bonus up to 10% • Car/Car Allowance • Matched pension contributions • Employee assistance and wellbeing programme • Private Health • Retail discounts • On-site gym • On-site nursery
This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme. Salary£80k - £90k per annum Location: London/Hybrid (approx 1-2 office days a week) About the role This role provides an opportunity for an individual who cares passionately about doing the right thing for customers to own a team responsible for the proposition, upsell, engagement and retention of Which? members. In building an understanding of why members stay and are engaged in the product, the role will build a strategy that helps support a growing subscription base. The role will adopt a strategy, with significant focus in reducing the rate of cancellations with a mixture of initiatives using the data-led and data-informed approaches. This role will control and manage all communications, driving engagement at every touch point, including the experience within Member Services - owning the tone of voice and execution, the role will have the opportunity to regularly communicate and understand the impact of this on the member engagement and ARPU. Working collaboratively with the Head of Member Acquisition, the role needs to investigate and be curious in creating a proposition portfolio that provides both the loyalty and acquisition to Which?, using experience in proposition and loyalty strategies to do so. Managing all the communications that are issued to our membership, known audiences and lapsed members, this role will deliver an operational cost effective way of communicating, driving engagement at every touch point, including the experience within Member Services. Leading a team to deliver a lower cancellation rate, higher revenue and profit and in doing so, help lead towards a growing member base. Key responsibilities include: Owner of the Engagement Strategy, with responsibilities in communications channels, promotional activity and marketing. In addition to this being responsible for planning, forecasting and budgeting of the subscription business. Owner of the Voice of the Member - creating awareness throughout Which? about the needs and wants of the member base. This awareness will influence the actions of teams across Which? and feeding into the Member Engagement Strategy. Using data to help influence the proposition development, ensuring a culture of testing and experimenting is developed to enable rapid learning. In doing so, learning from a market perspective as well to ensure Which? is responding to the changing customer behaviours and technology. This will be executed by working with squads within a product operating model to develop an improved member experience. As a key part of the Commercial Leadership team, the role will not just influence the "engagement" strategy, but also help drive the whole commercial strategy, supporting and learning together to drive membership and revenue growth. About you: An inquisitive and self-starting nature, wanting to be a part of a successful team driving change at pace, with vision, energy and enthusiasm. Excelling at building relationships internally and externally, willing to put themselves outside of their comfort zone to explore new opportunities. A voice of reason from a commercial perspective, seeking to drive a balance between sales and profitability. Step up to any challenges thrown at them, showing experience in resolving business issues, problem solving and making decisions when required. Bring energy into team environments, creating an atmosphere with the team that enables high performance practices. We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days Award winning pension scheme - when you pay in 3%,Which? paysin 6% (rising to 11% after one year of service.) Discount site Sodexo which offers large off every day shopping and holidays Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money and legal helplines Work from (almost) anywhere" for 4 weeks of the year policy The interview process for this role involves:- 1st Stage - Competency based interview - 45 minutes 2nd Stage - Task based interview - 45 minutes About Which? We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website . At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 16th. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here . Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received . Head of Member Engagement 2024 - Job Profile.pdf
May 17, 2024
Full time
This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme. Salary£80k - £90k per annum Location: London/Hybrid (approx 1-2 office days a week) About the role This role provides an opportunity for an individual who cares passionately about doing the right thing for customers to own a team responsible for the proposition, upsell, engagement and retention of Which? members. In building an understanding of why members stay and are engaged in the product, the role will build a strategy that helps support a growing subscription base. The role will adopt a strategy, with significant focus in reducing the rate of cancellations with a mixture of initiatives using the data-led and data-informed approaches. This role will control and manage all communications, driving engagement at every touch point, including the experience within Member Services - owning the tone of voice and execution, the role will have the opportunity to regularly communicate and understand the impact of this on the member engagement and ARPU. Working collaboratively with the Head of Member Acquisition, the role needs to investigate and be curious in creating a proposition portfolio that provides both the loyalty and acquisition to Which?, using experience in proposition and loyalty strategies to do so. Managing all the communications that are issued to our membership, known audiences and lapsed members, this role will deliver an operational cost effective way of communicating, driving engagement at every touch point, including the experience within Member Services. Leading a team to deliver a lower cancellation rate, higher revenue and profit and in doing so, help lead towards a growing member base. Key responsibilities include: Owner of the Engagement Strategy, with responsibilities in communications channels, promotional activity and marketing. In addition to this being responsible for planning, forecasting and budgeting of the subscription business. Owner of the Voice of the Member - creating awareness throughout Which? about the needs and wants of the member base. This awareness will influence the actions of teams across Which? and feeding into the Member Engagement Strategy. Using data to help influence the proposition development, ensuring a culture of testing and experimenting is developed to enable rapid learning. In doing so, learning from a market perspective as well to ensure Which? is responding to the changing customer behaviours and technology. This will be executed by working with squads within a product operating model to develop an improved member experience. As a key part of the Commercial Leadership team, the role will not just influence the "engagement" strategy, but also help drive the whole commercial strategy, supporting and learning together to drive membership and revenue growth. About you: An inquisitive and self-starting nature, wanting to be a part of a successful team driving change at pace, with vision, energy and enthusiasm. Excelling at building relationships internally and externally, willing to put themselves outside of their comfort zone to explore new opportunities. A voice of reason from a commercial perspective, seeking to drive a balance between sales and profitability. Step up to any challenges thrown at them, showing experience in resolving business issues, problem solving and making decisions when required. Bring energy into team environments, creating an atmosphere with the team that enables high performance practices. We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days Award winning pension scheme - when you pay in 3%,Which? paysin 6% (rising to 11% after one year of service.) Discount site Sodexo which offers large off every day shopping and holidays Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money and legal helplines Work from (almost) anywhere" for 4 weeks of the year policy The interview process for this role involves:- 1st Stage - Competency based interview - 45 minutes 2nd Stage - Task based interview - 45 minutes About Which? We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website . At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 16th. We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here . Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received . Head of Member Engagement 2024 - Job Profile.pdf
Are you a compassionate and dedicated healthcare professional looking for a challenging leadership opportunity? We are currently seeking a Head of Memory Care to join our team and oversee all aspects of Memory Care in our home. Join us in providing the highest standards of service to our residents while ensuring compliance with company policies and regulations. Apply now!. Weoffer some excellent rewards & benefits including: We offerall team members 1 free meal per shift. IncreasedAnnual Leave entitlement. Team members who work with us for 3 years ormore, get extra annual leave. Cycle toWork scheme - Why not save money on commuting costs and improve yourhealth at the same time. MilestoneBirthdays - get an EXTRA day off to celebrate thatspecial birthday. Companysick pay which is over and above the statutory entitlement.(subject to length of service) Refer aFriend Scheme for successful referrals - for allpermanent roles within Oakland Care (T&C's apply). Recognitionand staff appreciation initiatives. Longservice awards. NMCfees paid. (for UK qualified Nurses) Revalidationsupported. (for UK qualified Nurses) Andmuch more . Location: Birchwood Heights, Hilda May Ave, Swanley BR8 7BT Hours: 40 hours per week Pay: £40,000Per annum Contract: Full-time Shift: Days What you will be doing: Work with our Managers providing the highest standards of service. Maintaining all records (including care plans, medication documentation). Lead and promote the best clinical practice across the home. To ensure relevant legislation and regulation is adhered to at all times. To support the Registered Manager with External Audit process to ensure the service is fully compliant. To be fully involved in recruitment and retention. What you need: Ability to self-motivate, work on your own initiative as well as being a team player. A caring nature and an intuitive sensitivity to the needs of others. Excellent communication skills. "Our mission" is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family Family Integrity Respect Exceptional Sustainable Apply now! If you're ready to start your journey and make a difference, then don't delay and apply today!
May 17, 2024
Full time
Are you a compassionate and dedicated healthcare professional looking for a challenging leadership opportunity? We are currently seeking a Head of Memory Care to join our team and oversee all aspects of Memory Care in our home. Join us in providing the highest standards of service to our residents while ensuring compliance with company policies and regulations. Apply now!. Weoffer some excellent rewards & benefits including: We offerall team members 1 free meal per shift. IncreasedAnnual Leave entitlement. Team members who work with us for 3 years ormore, get extra annual leave. Cycle toWork scheme - Why not save money on commuting costs and improve yourhealth at the same time. MilestoneBirthdays - get an EXTRA day off to celebrate thatspecial birthday. Companysick pay which is over and above the statutory entitlement.(subject to length of service) Refer aFriend Scheme for successful referrals - for allpermanent roles within Oakland Care (T&C's apply). Recognitionand staff appreciation initiatives. Longservice awards. NMCfees paid. (for UK qualified Nurses) Revalidationsupported. (for UK qualified Nurses) Andmuch more . Location: Birchwood Heights, Hilda May Ave, Swanley BR8 7BT Hours: 40 hours per week Pay: £40,000Per annum Contract: Full-time Shift: Days What you will be doing: Work with our Managers providing the highest standards of service. Maintaining all records (including care plans, medication documentation). Lead and promote the best clinical practice across the home. To ensure relevant legislation and regulation is adhered to at all times. To support the Registered Manager with External Audit process to ensure the service is fully compliant. To be fully involved in recruitment and retention. What you need: Ability to self-motivate, work on your own initiative as well as being a team player. A caring nature and an intuitive sensitivity to the needs of others. Excellent communication skills. "Our mission" is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family Family Integrity Respect Exceptional Sustainable Apply now! If you're ready to start your journey and make a difference, then don't delay and apply today!
Fundraising Development Manager Salary: Manager Level 3: £31,000 - £39,000 Contract type: Permanent Working hours: Flexible Location: Taunton, Somerset, opportunity for hybrid working The Fundraising Development Manager role is a real opportunity to help Somerset Wildlife Trust develop a sustainable fundraising strategy and bring together the Fundraising and Supporter Development Team to retain and grow donations. Responsible for our 23,000 members, as well as appeals, adoptions, our online shop and member events, the Fundraising Development Manager will lead the team to bring in a significant proportion of unrestricted income, as well as managing the relationships with some of our most passionate supporters. We are looking for an insightful fundraising manager who can help us maintain our existing fundraising channels as well as developing our corporate membership strategy and investigating new sources of giving and opportunities we have yet to take advantage of essential if we are to achieve our ambitious strategy. You ll be working with the entire wider fundraising team to help develop leads and pipelines to support the wider fundraising efforts, as well as having the opportunity to diversify our fundraising actions. Meet Fundraising Strategic Targets Supervise and line manage the Fundraising and Supporter Care Team by building integrated programmes of supporter development activities that retain and grow donations and fundraising from existing supporters and deliver growth in income by recruiting new financial supporters to achieve financial targets. Responsibility 1: Leading Public Fundraising Activity Manage fundraising activity through: Leading the fundraising team to build integrated programmes of activities that increase donors and deliver growth in income. Growing annual membership numbers by managing and maintaining current recruitment channels. Oversee relationships and engagement with our membership including complaint management. Managing the relationship with the Trust s face to face membership recruitment company, SWWFL, to deliver best efficiency and returns on investment. Planning and implementing integrated appeals and other ways for members and the public to give which deliver strong results to support the Trust s fundraising priorities and targets. Working as fundraising leadership team with the Philanthropy and Trusts & Grants Managers, supporting the Head of Fundraising on strategic projects. Developing and testing activities based on insights and analysis to ensure the best return on investment across all segments of the supporter base, to support fundraising colleagues. Managing existing corporate relationships to maintain and improve corporate fundraising levels, supporting account management of corporate partners. Establishing a data collection strategy in line with current data protection rules and which creates a pool of warm leads to convert into donors. Ensuring our new supporter database (Raiser s Edge) is fully developed within the Trust and developed to maximise our integration with existing systems. Supporting teams across the organisation to use RE to increase knowledge of existing relationships and creating opportunities for fundraising and engagement. Managing the workload, performance and personal development of the supporter development team to drive more support and income for Somerset Wildlife Trust. Being accountable for setting the Supporter Development budget and reporting on performance against targets, to help inform planning and product development. Championing the use of best practice marketing techniques, including data collection and GDPR, throughout the Trust, with a particular commitment to delivering high standards of supporter care and fundraising practice. Responsibility 2: Developing sustainable income streams Be proactive and nurture strong relationships by: Identifying, developing and testing new individual giving fundraising activities based on insights and analysis, to ensure sustainable fundraising income across a variety of sources that target all segments of the supporter base. Identifying and testing membership recruitment diversification channels and growing annual membership income via techniques including upgrades. Designing and implementing a fundraising strategy for corporates, including identifying targets, developing relationships, and significantly increasing income from this fundraising channel. Work with other corporate functions across the Trust to ensure a combined corporate offering that benefits everyone. Responsibility 3: Developing Fundraising pipelines Provide management and accountability by: Working collaboratively with colleagues to contribute ideas and knowledge to deliver integrated engagement and fundraising campaigns and the growth of other income streams, including gifts of £1k+, gifts in wills, Community Fundraising and Grant Fundraising. Creating user journeys and stewardship for our supporters to help retention and increase giving propensities. Developing a warm lead generation and development program to increase the number of potential donors within our database, supporting all areas of individual giving including Community Fundraising, Legacies, Major Donors and Patrons. Working with the Database Officer, Philanthropy Manager and Community Fundraising Manager to identify segments within the database that could be developed into Major Donors or to support other fundraising income streams. Investigating and developing an event strategy to help support specific demographic groups including Corporates, members and other key supporters, including the annual AGM and members day. Closing date: Friday 31 May 2024. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Somerset Wildlife Trust has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please.
May 17, 2024
Full time
Fundraising Development Manager Salary: Manager Level 3: £31,000 - £39,000 Contract type: Permanent Working hours: Flexible Location: Taunton, Somerset, opportunity for hybrid working The Fundraising Development Manager role is a real opportunity to help Somerset Wildlife Trust develop a sustainable fundraising strategy and bring together the Fundraising and Supporter Development Team to retain and grow donations. Responsible for our 23,000 members, as well as appeals, adoptions, our online shop and member events, the Fundraising Development Manager will lead the team to bring in a significant proportion of unrestricted income, as well as managing the relationships with some of our most passionate supporters. We are looking for an insightful fundraising manager who can help us maintain our existing fundraising channels as well as developing our corporate membership strategy and investigating new sources of giving and opportunities we have yet to take advantage of essential if we are to achieve our ambitious strategy. You ll be working with the entire wider fundraising team to help develop leads and pipelines to support the wider fundraising efforts, as well as having the opportunity to diversify our fundraising actions. Meet Fundraising Strategic Targets Supervise and line manage the Fundraising and Supporter Care Team by building integrated programmes of supporter development activities that retain and grow donations and fundraising from existing supporters and deliver growth in income by recruiting new financial supporters to achieve financial targets. Responsibility 1: Leading Public Fundraising Activity Manage fundraising activity through: Leading the fundraising team to build integrated programmes of activities that increase donors and deliver growth in income. Growing annual membership numbers by managing and maintaining current recruitment channels. Oversee relationships and engagement with our membership including complaint management. Managing the relationship with the Trust s face to face membership recruitment company, SWWFL, to deliver best efficiency and returns on investment. Planning and implementing integrated appeals and other ways for members and the public to give which deliver strong results to support the Trust s fundraising priorities and targets. Working as fundraising leadership team with the Philanthropy and Trusts & Grants Managers, supporting the Head of Fundraising on strategic projects. Developing and testing activities based on insights and analysis to ensure the best return on investment across all segments of the supporter base, to support fundraising colleagues. Managing existing corporate relationships to maintain and improve corporate fundraising levels, supporting account management of corporate partners. Establishing a data collection strategy in line with current data protection rules and which creates a pool of warm leads to convert into donors. Ensuring our new supporter database (Raiser s Edge) is fully developed within the Trust and developed to maximise our integration with existing systems. Supporting teams across the organisation to use RE to increase knowledge of existing relationships and creating opportunities for fundraising and engagement. Managing the workload, performance and personal development of the supporter development team to drive more support and income for Somerset Wildlife Trust. Being accountable for setting the Supporter Development budget and reporting on performance against targets, to help inform planning and product development. Championing the use of best practice marketing techniques, including data collection and GDPR, throughout the Trust, with a particular commitment to delivering high standards of supporter care and fundraising practice. Responsibility 2: Developing sustainable income streams Be proactive and nurture strong relationships by: Identifying, developing and testing new individual giving fundraising activities based on insights and analysis, to ensure sustainable fundraising income across a variety of sources that target all segments of the supporter base. Identifying and testing membership recruitment diversification channels and growing annual membership income via techniques including upgrades. Designing and implementing a fundraising strategy for corporates, including identifying targets, developing relationships, and significantly increasing income from this fundraising channel. Work with other corporate functions across the Trust to ensure a combined corporate offering that benefits everyone. Responsibility 3: Developing Fundraising pipelines Provide management and accountability by: Working collaboratively with colleagues to contribute ideas and knowledge to deliver integrated engagement and fundraising campaigns and the growth of other income streams, including gifts of £1k+, gifts in wills, Community Fundraising and Grant Fundraising. Creating user journeys and stewardship for our supporters to help retention and increase giving propensities. Developing a warm lead generation and development program to increase the number of potential donors within our database, supporting all areas of individual giving including Community Fundraising, Legacies, Major Donors and Patrons. Working with the Database Officer, Philanthropy Manager and Community Fundraising Manager to identify segments within the database that could be developed into Major Donors or to support other fundraising income streams. Investigating and developing an event strategy to help support specific demographic groups including Corporates, members and other key supporters, including the annual AGM and members day. Closing date: Friday 31 May 2024. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Somerset Wildlife Trust has an Equality, Diversity and Inclusion Plan and is committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please.
Brook Street are working with a highly reputable accounting firm who are on the search for a fantastic Customer Service Manager to be based in their own office in St. Asaph. This is a standalone role with regular communication with the head office in London, and the successful candidate will be responsible for client communication for tax returns to CIS (Construction Industry Scheme) clients. This role is part-time, with only 27 - 30 hours required, with an attractive salary to match. Job Overview: As a part-time Customer Service Manager/Office Admin, you'll play a pivotal role in ensuring the smooth and efficient operation of our office. Your proactive approach, solution-oriented mindset, and dedication to excellence will be key in maintaining customer satisfaction, loyalty, and retention. Responsibilities: Handle incoming calls and provide assistance or direct enquiries accordingly Maintain and update filing, inventory, mailing, and database systems Manage incoming and outgoing correspondence Procure and manage office supplies and services Research and update company database Organise spreadsheets and assist with day-to-day office management tasks Perform general administrative duties as needed Requirements: Attention to detail and willingness to learn Proficiency in Microsoft Office Suite Excellent communication skills, both written and verbal Dependable and punctual work ethic Knowledge of clerical and administrative procedures Data entry skills Job Details: Job Type: Part-time, Permanent Salary: 25,000.00- 27,000.00 per year Expected Hours: 27 - 30 per week Benefits: Company pension Employee discount On-site parking Apply now or call (phone number removed) - Option 1, and ask to speak to Luke for more information!
May 16, 2024
Full time
Brook Street are working with a highly reputable accounting firm who are on the search for a fantastic Customer Service Manager to be based in their own office in St. Asaph. This is a standalone role with regular communication with the head office in London, and the successful candidate will be responsible for client communication for tax returns to CIS (Construction Industry Scheme) clients. This role is part-time, with only 27 - 30 hours required, with an attractive salary to match. Job Overview: As a part-time Customer Service Manager/Office Admin, you'll play a pivotal role in ensuring the smooth and efficient operation of our office. Your proactive approach, solution-oriented mindset, and dedication to excellence will be key in maintaining customer satisfaction, loyalty, and retention. Responsibilities: Handle incoming calls and provide assistance or direct enquiries accordingly Maintain and update filing, inventory, mailing, and database systems Manage incoming and outgoing correspondence Procure and manage office supplies and services Research and update company database Organise spreadsheets and assist with day-to-day office management tasks Perform general administrative duties as needed Requirements: Attention to detail and willingness to learn Proficiency in Microsoft Office Suite Excellent communication skills, both written and verbal Dependable and punctual work ethic Knowledge of clerical and administrative procedures Data entry skills Job Details: Job Type: Part-time, Permanent Salary: 25,000.00- 27,000.00 per year Expected Hours: 27 - 30 per week Benefits: Company pension Employee discount On-site parking Apply now or call (phone number removed) - Option 1, and ask to speak to Luke for more information!
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
May 16, 2024
Full time
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
MJH Executive Homes Ltd is a well-established & successful Property Development & Strategic Land Company building high-end family homes across Sussex. We are looking to appoint a skilled and experienced Construction Administrator with excellent attention to detail and a proven track record in contributing to the success of new housing projects. This will be a fun and rewarding role for the right person. Key Skills: Project Coordination: performing take-offs from drawings Proficient in the preparation of Excel spreadsheets for build programmes, financial and procurement data, managing project schedules and associated documentation. Liaising and communicating with all involved parties such as Site Managers, Sales & Marketing Team, office staff and external agencies Identify and address issues promptly to minimise disruptions, resolve problems and keep projects on track. Procurement of materials and services to include negotiating price, payment and delivery terms, placing purchase orders and updating the Purchase Order Log. Manage logistics, site visits and deliveries to ensure the smooth running of the project. Compliance: working with NHBC and other applicable regulators to register new house plots, administer the signing off for planning conditions and address any aftersales. Liaise with the professional team to include architects, surveyors, contractors and clients to ensure all projects adhere to industry standards. Ensure health and safety legislation and requirements are met, including induction, procurement, monitoring and reporting Administrative Skills: managing and updating information and records, filing, reporting, handling correspondence including phone calls, emails & letters, printing using plotter and printer General administrative duties for Head Office & sites as required Proficient in Microsoft Office such as Word & Excel Helping to establish and maintain office procedures Account management experience to process supplier invoices and retention payments Terms Employment Type: Permanent Location: Company Office (Clapham, West Sussex) and Site Office (dependent on development at the time) Hours: 8.30am-5pm Monday - Friday. These are core hours with flexibility required at times Part-time or Full-time roles available (please state your preference - this can be discussed at interview) Salary: £24,000- £32,000 pro rata dependent on experience Pension: autoenrollment on contributory pension scheme (subject to scheme conditions). Holiday: 20 working days per annum In addition, MJH is closed between Christmas and New Year Public and bank holiday entitlement pro rata Travel required across East and West Sussex. The successful applicant will need their own transport as our offices are in a rural location and you will be required to visit various sites. Office and site based - remote working is not feasible for this role
May 16, 2024
Full time
MJH Executive Homes Ltd is a well-established & successful Property Development & Strategic Land Company building high-end family homes across Sussex. We are looking to appoint a skilled and experienced Construction Administrator with excellent attention to detail and a proven track record in contributing to the success of new housing projects. This will be a fun and rewarding role for the right person. Key Skills: Project Coordination: performing take-offs from drawings Proficient in the preparation of Excel spreadsheets for build programmes, financial and procurement data, managing project schedules and associated documentation. Liaising and communicating with all involved parties such as Site Managers, Sales & Marketing Team, office staff and external agencies Identify and address issues promptly to minimise disruptions, resolve problems and keep projects on track. Procurement of materials and services to include negotiating price, payment and delivery terms, placing purchase orders and updating the Purchase Order Log. Manage logistics, site visits and deliveries to ensure the smooth running of the project. Compliance: working with NHBC and other applicable regulators to register new house plots, administer the signing off for planning conditions and address any aftersales. Liaise with the professional team to include architects, surveyors, contractors and clients to ensure all projects adhere to industry standards. Ensure health and safety legislation and requirements are met, including induction, procurement, monitoring and reporting Administrative Skills: managing and updating information and records, filing, reporting, handling correspondence including phone calls, emails & letters, printing using plotter and printer General administrative duties for Head Office & sites as required Proficient in Microsoft Office such as Word & Excel Helping to establish and maintain office procedures Account management experience to process supplier invoices and retention payments Terms Employment Type: Permanent Location: Company Office (Clapham, West Sussex) and Site Office (dependent on development at the time) Hours: 8.30am-5pm Monday - Friday. These are core hours with flexibility required at times Part-time or Full-time roles available (please state your preference - this can be discussed at interview) Salary: £24,000- £32,000 pro rata dependent on experience Pension: autoenrollment on contributory pension scheme (subject to scheme conditions). Holiday: 20 working days per annum In addition, MJH is closed between Christmas and New Year Public and bank holiday entitlement pro rata Travel required across East and West Sussex. The successful applicant will need their own transport as our offices are in a rural location and you will be required to visit various sites. Office and site based - remote working is not feasible for this role
Bennett and Game are currently looking for an Operations Manager for a client of ours based in the West Midlands. Our client consistently delivers quality data. They provide a comprehensive range of asset surveys, defect surveys and construction surveys, incorporating BIM. Providing their clients with the highest possible services which has won them awards. As the Operations Manager you will be based out of there Headquarters in the West Midlands or be based in the South East of the UK as this is where the majority of there projects are. They offer excellent flexibility in the role as they require you only to attend the head office once a week if you wish. Operations Manager Position Overview Review and manage the forward programme to ensure the effective utilisation of resources Identify potential resource shortfalls, which will affect the delivery of the programmed works Management of Contracts Managers and their direct Supervisors and Foreman/Operatives Establish and maintain key client relationships Contribute to weekly commercial review meetings, where individual project performance is analysed Work alongside the Directors to ensure necessary actions are taken to minimise the company's exposure to debt and facilitate the receipt and payment of retentions Lead, motivate, and support a large team within a time-sensitive and fast-paced environment, Identify and drive career development plans for direct reports and problem resolution Operations Manager Position Requirements Commercial awareness, with a focus on controlling cost and optimising value Background of managing large scale contracting Operations, preferably in the highways sector Experience of ensuring programme and site delivery planning is collaborative with the delivery team and supply chain Focus on health and safety, profit, employee motivation and management Strong management and leadership skills Extensive knowledge of understanding of operational procedures Operations Manager Position Remuneration Salary: DOE Car allowance 5k Holiday 25 days plus 8 days BH 2-3 extra holiday over Christmas Hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
May 16, 2024
Full time
Bennett and Game are currently looking for an Operations Manager for a client of ours based in the West Midlands. Our client consistently delivers quality data. They provide a comprehensive range of asset surveys, defect surveys and construction surveys, incorporating BIM. Providing their clients with the highest possible services which has won them awards. As the Operations Manager you will be based out of there Headquarters in the West Midlands or be based in the South East of the UK as this is where the majority of there projects are. They offer excellent flexibility in the role as they require you only to attend the head office once a week if you wish. Operations Manager Position Overview Review and manage the forward programme to ensure the effective utilisation of resources Identify potential resource shortfalls, which will affect the delivery of the programmed works Management of Contracts Managers and their direct Supervisors and Foreman/Operatives Establish and maintain key client relationships Contribute to weekly commercial review meetings, where individual project performance is analysed Work alongside the Directors to ensure necessary actions are taken to minimise the company's exposure to debt and facilitate the receipt and payment of retentions Lead, motivate, and support a large team within a time-sensitive and fast-paced environment, Identify and drive career development plans for direct reports and problem resolution Operations Manager Position Requirements Commercial awareness, with a focus on controlling cost and optimising value Background of managing large scale contracting Operations, preferably in the highways sector Experience of ensuring programme and site delivery planning is collaborative with the delivery team and supply chain Focus on health and safety, profit, employee motivation and management Strong management and leadership skills Extensive knowledge of understanding of operational procedures Operations Manager Position Remuneration Salary: DOE Car allowance 5k Holiday 25 days plus 8 days BH 2-3 extra holiday over Christmas Hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
RECfinancial is working in an exclusive partnership with a high growth and privately owned business that currently turns over circa 250 million pounds per year in their search to appoint a Finance Business Partner to its team. The role is to be based at the firm's impressive HQ which is based in Leicestershire and is commutable distance from all areas of Leicester / Leicestershire, Nottingham, Derby, Northamptonshire and Coventry / Warwickshire. The business offers hybrid working with two days in the office and three from another location. Reporting to the Head of Commercial Finance, this is a brand new role to the firm and has come around due to considerable growth and the desire in the business to go down a more commercial lead / data based decision making process. The role will involve working with the senior teams and leaders to drive commercial decision making through insight through analysis - working with them to drive commercial impact, regular meetings with heads of department / directors to review their p&ls - working with them to drive commercial understand to improve performance and profitability, lead of develop business case analysis, input into the development of the firms budgeting / forecasting models & identify keys trends and drivers for the business and working with the business to drive and effect change. The role has no involvement in the preparation of monthly management accounts and focuses on working with the business post month end. There is considerable potential for the successful candidate to be involved in so much more and to add great value as the business is about to go through another stage of considerable growth. It would suit a candidate who is looking for a role that will change and develop in a grown up environment - the role reports into a great leader who has a very positive hands off management style allowing you to get on with the role without being stifled and still having that critical friend to coach you and bounce ideas from. They are keen to hire a candidate who is either in a management accounting type role with some business partnering exposure or someone who is already in either a commercial finance / business partner / finance analyst type role. It is essential to be qualified in either the CIMA / ACCA / ACA qualifications to be considered for this role. Culturally this business is great. They have a dynamic environment that is able to make decisions quickly. They are employee focused and due to this have great staff retention. The role has a salary range of between 48,500 and 55,000 plus a generous benefits package.
May 16, 2024
Full time
RECfinancial is working in an exclusive partnership with a high growth and privately owned business that currently turns over circa 250 million pounds per year in their search to appoint a Finance Business Partner to its team. The role is to be based at the firm's impressive HQ which is based in Leicestershire and is commutable distance from all areas of Leicester / Leicestershire, Nottingham, Derby, Northamptonshire and Coventry / Warwickshire. The business offers hybrid working with two days in the office and three from another location. Reporting to the Head of Commercial Finance, this is a brand new role to the firm and has come around due to considerable growth and the desire in the business to go down a more commercial lead / data based decision making process. The role will involve working with the senior teams and leaders to drive commercial decision making through insight through analysis - working with them to drive commercial impact, regular meetings with heads of department / directors to review their p&ls - working with them to drive commercial understand to improve performance and profitability, lead of develop business case analysis, input into the development of the firms budgeting / forecasting models & identify keys trends and drivers for the business and working with the business to drive and effect change. The role has no involvement in the preparation of monthly management accounts and focuses on working with the business post month end. There is considerable potential for the successful candidate to be involved in so much more and to add great value as the business is about to go through another stage of considerable growth. It would suit a candidate who is looking for a role that will change and develop in a grown up environment - the role reports into a great leader who has a very positive hands off management style allowing you to get on with the role without being stifled and still having that critical friend to coach you and bounce ideas from. They are keen to hire a candidate who is either in a management accounting type role with some business partnering exposure or someone who is already in either a commercial finance / business partner / finance analyst type role. It is essential to be qualified in either the CIMA / ACCA / ACA qualifications to be considered for this role. Culturally this business is great. They have a dynamic environment that is able to make decisions quickly. They are employee focused and due to this have great staff retention. The role has a salary range of between 48,500 and 55,000 plus a generous benefits package.
Job Details We are looking for a Qualified Social Worker to be the Registered Manager for this small organisation. You must have a Diploma/Degree in Social Work and the right to work in the UK About the team Our senior management team are experienced fostering practitioners who have worked at all levels of fostering including private, charity, and local authority agencies. You can be assured that you will be supported and resourced to build this unique, specialist fostering service solely dedicated to providing the highest quality parent and child foster placements and assessments. With a base in the West Midlands, and the option for hybrid work arrangements, this opportunity offers remarkable flexibility, allowing you to achieve a healthier work-life balance. About you The successful candidate will have management experience and will have experience of working within Fostering post qualification whilst having an up-to-date understanding of relevant fostering legislation. What's on offer? Up to £65,000 per annum dependent on experience Hybrid working Full-time / Permanent Job Details We are seeking a dedicated, motivated and experienced Social Worker to step into the role of Registered Manager. You will head up and oversee the operations of our Parent and Child Fostering Agency. The Registered Manager will play a pivotal role in ensuring the delivery of first rate, outstanding care and support to our Parent and Child foster placements, while adhering to regulatory standards and best practices. You will need experience in management and extensive fostering support experience including the supervision and management of a team. You will have the opportunity to build and cultivate a dedicated specialist team with a commitment, enthusiasm and ambition all determined to provide an outstanding service. Benefits: Small agency, specialist focus on Parent and Child fostering Hybrid working-a mix of office and home working Benefits package Bonus incentives On site parking Pension Employee Assistance Programme Essential Criteria Be a qualified social worker. A level 4 Leadership and Management for Care Services and Health and Social Care (achieved before January 2011), OR; A level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (achieved after January 2011). A proven track record of experience with the fostering sector Experience supervising and managing professional staff. Evidence of Continuous professional/ management development. Proven experience of managing budgets. Extensive knowledge of parent and child fostering assessments Full driving licence and access to a vehicle for travel as required Responsibilities: Strategic Leadership: Provide strategic direction and leadership to the agency, ensuring the effective delivery of services in line with organisational goals and regulatory requirements. Operational Management: Run the day-to-day operations of the agency, including the management, recruitment, training, and supervision of staff members and develop and implement an effective out of hours support service. Quality Assurance: Implement and maintain robust quality assurance systems to monitor and evaluate the effectiveness of service delivery, ensuring compliance with relevant legislation and regulatory standards including the preparation for Registration with Ofsted and ongoing inspections. Recruitment: To have lead responsibility for Rees Parent and Child Fostering strategy for the recruitment, assessment, preparation, training and retention of prospective foster carers including Panel systems. Case Management: Oversee the assessment, placement, and review process for parent and child fostering placements, ensuring the provision of high-quality care and support to families. Partnership Working: Build and maintain effective partnerships with local authorities, health professionals, and other stakeholders to ensure collaborative working and positive outcomes for families. Staff Development: Support the professional development of staff members through training, supervision, and performance management, promoting a culture of continuous learning and improvement. Financial Management: Manage the agency's budget effectively, ensuring resources are allocated efficiently to meet the needs of families and achieve value for money. Safeguarding: Ensure robust safeguarding policies and procedures are in place and adhered to at all times, promoting the welfare and safety of children and adults within the service. Regulatory Compliance: Maintain up-to-date knowledge of relevant legislation, regulations, and best practice guidance, ensuring the agency operates in accordance with statutory requirements. Reporting: Prepare regular reports for the board of directors and regulatory bodies, providing updates on service performance, financial matters, panel activities, safeguarding and any significant incidents or developments. Continuous Improvement and Development: To keep abreast of national fostering development, in particular Parent and Child assessment research and practice to continually improve the services we offer and promote the best possible outcomes. Additional Duties Due to the nature of social work, the tasks and responsibilities in many circumstances are unpredictable and varied. All staff are therefore expected to work in a flexible way when occasions arise where tasks are not specifically covered in the job description and have to be undertaken How to Apply: Rees Parent and Child Fostering is an equal opportunity employer , we are committed to diversity and inclusion in the workplace. Our specialist fostering service seeks to recruit the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our mission to provide high quality foster placements. Our recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicant will be offered a role subject to satisfactory references and an enhanced DBS check. If this exciting opportunity aligns with your interests, and you have the required experience and qualifications, please submit your CV and a covering letter outlining your suitability for the position to For an informal and confidential chat about this opportunity please telephone Melody Douglas on or email We reserve the right to close applications earlier should we have sufficient applications.
May 16, 2024
Full time
Job Details We are looking for a Qualified Social Worker to be the Registered Manager for this small organisation. You must have a Diploma/Degree in Social Work and the right to work in the UK About the team Our senior management team are experienced fostering practitioners who have worked at all levels of fostering including private, charity, and local authority agencies. You can be assured that you will be supported and resourced to build this unique, specialist fostering service solely dedicated to providing the highest quality parent and child foster placements and assessments. With a base in the West Midlands, and the option for hybrid work arrangements, this opportunity offers remarkable flexibility, allowing you to achieve a healthier work-life balance. About you The successful candidate will have management experience and will have experience of working within Fostering post qualification whilst having an up-to-date understanding of relevant fostering legislation. What's on offer? Up to £65,000 per annum dependent on experience Hybrid working Full-time / Permanent Job Details We are seeking a dedicated, motivated and experienced Social Worker to step into the role of Registered Manager. You will head up and oversee the operations of our Parent and Child Fostering Agency. The Registered Manager will play a pivotal role in ensuring the delivery of first rate, outstanding care and support to our Parent and Child foster placements, while adhering to regulatory standards and best practices. You will need experience in management and extensive fostering support experience including the supervision and management of a team. You will have the opportunity to build and cultivate a dedicated specialist team with a commitment, enthusiasm and ambition all determined to provide an outstanding service. Benefits: Small agency, specialist focus on Parent and Child fostering Hybrid working-a mix of office and home working Benefits package Bonus incentives On site parking Pension Employee Assistance Programme Essential Criteria Be a qualified social worker. A level 4 Leadership and Management for Care Services and Health and Social Care (achieved before January 2011), OR; A level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (achieved after January 2011). A proven track record of experience with the fostering sector Experience supervising and managing professional staff. Evidence of Continuous professional/ management development. Proven experience of managing budgets. Extensive knowledge of parent and child fostering assessments Full driving licence and access to a vehicle for travel as required Responsibilities: Strategic Leadership: Provide strategic direction and leadership to the agency, ensuring the effective delivery of services in line with organisational goals and regulatory requirements. Operational Management: Run the day-to-day operations of the agency, including the management, recruitment, training, and supervision of staff members and develop and implement an effective out of hours support service. Quality Assurance: Implement and maintain robust quality assurance systems to monitor and evaluate the effectiveness of service delivery, ensuring compliance with relevant legislation and regulatory standards including the preparation for Registration with Ofsted and ongoing inspections. Recruitment: To have lead responsibility for Rees Parent and Child Fostering strategy for the recruitment, assessment, preparation, training and retention of prospective foster carers including Panel systems. Case Management: Oversee the assessment, placement, and review process for parent and child fostering placements, ensuring the provision of high-quality care and support to families. Partnership Working: Build and maintain effective partnerships with local authorities, health professionals, and other stakeholders to ensure collaborative working and positive outcomes for families. Staff Development: Support the professional development of staff members through training, supervision, and performance management, promoting a culture of continuous learning and improvement. Financial Management: Manage the agency's budget effectively, ensuring resources are allocated efficiently to meet the needs of families and achieve value for money. Safeguarding: Ensure robust safeguarding policies and procedures are in place and adhered to at all times, promoting the welfare and safety of children and adults within the service. Regulatory Compliance: Maintain up-to-date knowledge of relevant legislation, regulations, and best practice guidance, ensuring the agency operates in accordance with statutory requirements. Reporting: Prepare regular reports for the board of directors and regulatory bodies, providing updates on service performance, financial matters, panel activities, safeguarding and any significant incidents or developments. Continuous Improvement and Development: To keep abreast of national fostering development, in particular Parent and Child assessment research and practice to continually improve the services we offer and promote the best possible outcomes. Additional Duties Due to the nature of social work, the tasks and responsibilities in many circumstances are unpredictable and varied. All staff are therefore expected to work in a flexible way when occasions arise where tasks are not specifically covered in the job description and have to be undertaken How to Apply: Rees Parent and Child Fostering is an equal opportunity employer , we are committed to diversity and inclusion in the workplace. Our specialist fostering service seeks to recruit the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our mission to provide high quality foster placements. Our recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicant will be offered a role subject to satisfactory references and an enhanced DBS check. If this exciting opportunity aligns with your interests, and you have the required experience and qualifications, please submit your CV and a covering letter outlining your suitability for the position to For an informal and confidential chat about this opportunity please telephone Melody Douglas on or email We reserve the right to close applications earlier should we have sufficient applications.
First Military Recruitment Ltd
Aberdeen, Aberdeenshire
JC114 - Associate Director (Factoring) Location Aberdeen/Inverness Salary £Competitive + Vehicle Allowance Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Associate Director who has experience within Factoring. The successful candidate will be required to travel between both the Aberdeen and Inverness office. The candidate can be based in either Inverness or Aberdeen and will be tasked with managing the employees in both offices. The role does not involve managing a portfolio and is fully focused on driving customer experience in these offices, managing a team through coaching and development. Duties and Responsibilities: Customer Experience/Engagement: Act in an advisory capacity with the Head of Property Management. Act in an advisory capacity with the Technical Services Department on the creation of procedures. Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction. First point of escalation for customer complaints. Attending owners meetings/AGMs with property managers to ensure we are meeting expectations. Team leadership and management: Provide a team of property managers with direction, advice, coaching and feedback. Recruitment support for functional team members. Develop role profiles for each functional team member, in line with NPM HR policy. Implement the NPM interim and annual objective setting. Implement the NPM interim and annual performance review meetings for the team. Develop and implement training plans to maximise team performance. Implement regular cross-departmental internal communications. Deliver regular team meetings. Ensure profitability across the team. Coaching & Development: Maintain a coaching culture across the property managers. Identify, nurture and develop talent across the team. KPI s: Customer retention (monthly target). Customer satisfaction (complaints % and survey/interviews). Direct report delivery of annual performance objectives (% delivery vs targets). Team retention (% delivery vs targets). Revenue vs cost. Skills and Qualifications: Minimum 5 years property factoring industry experience. Ability to demonstrate leadership potential. Ability to set and manage targets both personally and for direct reports. Strong communicator. Ability to demonstrate an analytical and solution-focused approach to business challenges. A comprehensive working understanding of property management legislative requirements. A sound commercial outlook, with the ability to interpret data and make fact based decisions/recommendations. Full, clean UK driving license. In return our client offers: A competitive salary DOE. Company pension. Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday! The opportunity to contribute to a growing organisation, providing both personal and career development opportunities. Other benefits TBC.
May 16, 2024
Full time
JC114 - Associate Director (Factoring) Location Aberdeen/Inverness Salary £Competitive + Vehicle Allowance Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Associate Director who has experience within Factoring. The successful candidate will be required to travel between both the Aberdeen and Inverness office. The candidate can be based in either Inverness or Aberdeen and will be tasked with managing the employees in both offices. The role does not involve managing a portfolio and is fully focused on driving customer experience in these offices, managing a team through coaching and development. Duties and Responsibilities: Customer Experience/Engagement: Act in an advisory capacity with the Head of Property Management. Act in an advisory capacity with the Technical Services Department on the creation of procedures. Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction. First point of escalation for customer complaints. Attending owners meetings/AGMs with property managers to ensure we are meeting expectations. Team leadership and management: Provide a team of property managers with direction, advice, coaching and feedback. Recruitment support for functional team members. Develop role profiles for each functional team member, in line with NPM HR policy. Implement the NPM interim and annual objective setting. Implement the NPM interim and annual performance review meetings for the team. Develop and implement training plans to maximise team performance. Implement regular cross-departmental internal communications. Deliver regular team meetings. Ensure profitability across the team. Coaching & Development: Maintain a coaching culture across the property managers. Identify, nurture and develop talent across the team. KPI s: Customer retention (monthly target). Customer satisfaction (complaints % and survey/interviews). Direct report delivery of annual performance objectives (% delivery vs targets). Team retention (% delivery vs targets). Revenue vs cost. Skills and Qualifications: Minimum 5 years property factoring industry experience. Ability to demonstrate leadership potential. Ability to set and manage targets both personally and for direct reports. Strong communicator. Ability to demonstrate an analytical and solution-focused approach to business challenges. A comprehensive working understanding of property management legislative requirements. A sound commercial outlook, with the ability to interpret data and make fact based decisions/recommendations. Full, clean UK driving license. In return our client offers: A competitive salary DOE. Company pension. Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday! The opportunity to contribute to a growing organisation, providing both personal and career development opportunities. Other benefits TBC.
Head of Strategic Workforce Planning, UK We are seeking a dynamic and experienced Strategic Workforce Planning leader to join the Edelman UK business. The primary purpose of this role will be to diagnose the evolving needs of our clients and design a workforce strategy and talent plan to match and continuously keep pace with those needs. This role will be responsible for aligning and evaluating the UK business strategy against workforce needs and industry trends. The successful candidate will work in collaboration with business leaders, resource management, talent acquisition and talent development teams to create and implement an effective talent plan that supports growth of the UK business. The role-holder will be expected to have and/or develop a deep knowledge of our industry as well as best practice in workforce planning, thereby providing actionable insights into talent acquisition, talent and resource management and talent development to ensure Edelman is able to provide the experience and skills our clients need over time. Key Responsibilities: •Develop and implement a comprehensive workforce strategy aligned with strategic goals and within budgetary constraints. •Act as a strategic advisor to business leaders on talent-related matters, offering guidance on optimizing workforce capabilities to drive business success. •Analyse workforce and industry trends, demographics, and market dynamics to anticipate future talent needs and challenges. •Design and implement workforce planning initiatives to address current and future skill gaps and talent shortages. •Partner with the people team, talent acquisition, and talent development teams to ensure talent acquisition and development efforts are in line with the strategic workforce plan. •Provide insights and recommendations to optimize workforce utilization, deployment, and retention. •Create and monitor key metrics and KPIs to measure the effectiveness of the talent strategy and workforce planning efforts. Qualifications: •Proven experience in strategic workforce planning, talent management, or a related field within a sizable organization, preferably in the communications or related industry. •Strong understanding of business operations, budgeting, and strategic planning processes. •Excellent analytical skills with the ability to interpret data and trends to make informed workforce decisions. •Demonstrated leadership skills with the ability to influence and collaborate effectively with cross-functional teams. •Exceptional communication and presentation abilities to convey complex ideas and recommendations to stakeholders at all levels. •Proficiency in workforce planning tools, HRIS systems, and analytics software is desirable. •Bachelor's degree in related field; Join us in this pivotal role to shape and drive the talent strategy that will enable our UK business to achieve its key objectives. Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age's 2019 A-List; the Holmes Report's 2018 Global Digital Agency of the Year; and, five times, Glassdoor's Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle). Click here to view a short video about life at Edelman.
May 16, 2024
Full time
Head of Strategic Workforce Planning, UK We are seeking a dynamic and experienced Strategic Workforce Planning leader to join the Edelman UK business. The primary purpose of this role will be to diagnose the evolving needs of our clients and design a workforce strategy and talent plan to match and continuously keep pace with those needs. This role will be responsible for aligning and evaluating the UK business strategy against workforce needs and industry trends. The successful candidate will work in collaboration with business leaders, resource management, talent acquisition and talent development teams to create and implement an effective talent plan that supports growth of the UK business. The role-holder will be expected to have and/or develop a deep knowledge of our industry as well as best practice in workforce planning, thereby providing actionable insights into talent acquisition, talent and resource management and talent development to ensure Edelman is able to provide the experience and skills our clients need over time. Key Responsibilities: •Develop and implement a comprehensive workforce strategy aligned with strategic goals and within budgetary constraints. •Act as a strategic advisor to business leaders on talent-related matters, offering guidance on optimizing workforce capabilities to drive business success. •Analyse workforce and industry trends, demographics, and market dynamics to anticipate future talent needs and challenges. •Design and implement workforce planning initiatives to address current and future skill gaps and talent shortages. •Partner with the people team, talent acquisition, and talent development teams to ensure talent acquisition and development efforts are in line with the strategic workforce plan. •Provide insights and recommendations to optimize workforce utilization, deployment, and retention. •Create and monitor key metrics and KPIs to measure the effectiveness of the talent strategy and workforce planning efforts. Qualifications: •Proven experience in strategic workforce planning, talent management, or a related field within a sizable organization, preferably in the communications or related industry. •Strong understanding of business operations, budgeting, and strategic planning processes. •Excellent analytical skills with the ability to interpret data and trends to make informed workforce decisions. •Demonstrated leadership skills with the ability to influence and collaborate effectively with cross-functional teams. •Exceptional communication and presentation abilities to convey complex ideas and recommendations to stakeholders at all levels. •Proficiency in workforce planning tools, HRIS systems, and analytics software is desirable. •Bachelor's degree in related field; Join us in this pivotal role to shape and drive the talent strategy that will enable our UK business to achieve its key objectives. Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age's 2019 A-List; the Holmes Report's 2018 Global Digital Agency of the Year; and, five times, Glassdoor's Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle). Click here to view a short video about life at Edelman.
As part of the Growth Marketing team, you will own development and delivery of the product proposition and marketing strategy for new global sports channels (e.g. PGA TOURPass and FIBA Courtside 1891).DAZN is a fast-paced, commercial environment and you will be expected to influence and manage several work streams concurrently. As part of an international business, you will harness expertise from commercial, creative, media, product, tech, content and analytics to deliver owned, earned and paid marketing campaigns for fans around the world, so managing stakeholder relationships well will be key. This is a hybrid role based in London, with a minimum of 3 days a week required in the office. You will also need to be available for periodic overseas travel. Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events. As our new Head of Global Channels, you'll have the opportunity to: Onboard new global channel partners into the DAZN ecosystem, including representation at external quarterly steerco meetings, and regular planning & performance reviews. Own the D2C product proposition end to end - input into rights, free vs paid content offering, localisation, UX signup journey etc. Develop go-to-market strategy to launch and grow new global channel properties, driving collaboration across a wide group of cross-functional teams and stakeholders. Implement 360 degree paid, owned & earned marketing campaigns to drive awareness and acquisition globally. Need to show passion and expertise in Golf (and ideally Basketball) with the ability to size and prioritise key markets for growth, including which events, competitions and talent to promote in local marketing campaigns. Understand key performance metrics and tracking tools for market research, forecasts, competitor analyses, campaign results, and consumer trends, and translate results into actionable insights for marketing team. Work with Commercial team to develop pricing and propositions strategy. Work with CRM team to build customer contact strategy including onboarding, engagement, and retention communications. Work with Product & Technology team to build best-in-class customer experience. Work with Content team to ensure regular promotion in live broadcast and on-platform merchandising. Budget management, including liaison with finance on weekly acquisition and retention results, forecasting and monthly P&L reviews. You'll have: Proven experience in a strategic marketing leadership role. Excellent understanding of subscriptions marketing businesses including retention and acquisition tactics. Experience in a rigorous, data-led environment with a trading mentality. Commercially literate. Excellent stakeholder management. DAZN, is a multinational matrix organisation and you will be expected to influence the decisions of senior leaders in each market. Proven track record of delivering through others. Hands-on experience running both on and offline marketing campaigns, including creative development and media planning, ideally across multiple international territories. A strong understanding of how to maximise owned & earned channels such as organic social, influencer and partner marketing. Comfortable with ambiguity, open-minded, and flexible. A positive attitude toward new challenges, with a willingness to learn, embrace new technologies and business change. A passion for sports and a deep understanding of what it means to be a fan.
May 16, 2024
Full time
As part of the Growth Marketing team, you will own development and delivery of the product proposition and marketing strategy for new global sports channels (e.g. PGA TOURPass and FIBA Courtside 1891).DAZN is a fast-paced, commercial environment and you will be expected to influence and manage several work streams concurrently. As part of an international business, you will harness expertise from commercial, creative, media, product, tech, content and analytics to deliver owned, earned and paid marketing campaigns for fans around the world, so managing stakeholder relationships well will be key. This is a hybrid role based in London, with a minimum of 3 days a week required in the office. You will also need to be available for periodic overseas travel. Benefits include access to DAZN, 25 days' annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources and access to our internal speaker series and events. As our new Head of Global Channels, you'll have the opportunity to: Onboard new global channel partners into the DAZN ecosystem, including representation at external quarterly steerco meetings, and regular planning & performance reviews. Own the D2C product proposition end to end - input into rights, free vs paid content offering, localisation, UX signup journey etc. Develop go-to-market strategy to launch and grow new global channel properties, driving collaboration across a wide group of cross-functional teams and stakeholders. Implement 360 degree paid, owned & earned marketing campaigns to drive awareness and acquisition globally. Need to show passion and expertise in Golf (and ideally Basketball) with the ability to size and prioritise key markets for growth, including which events, competitions and talent to promote in local marketing campaigns. Understand key performance metrics and tracking tools for market research, forecasts, competitor analyses, campaign results, and consumer trends, and translate results into actionable insights for marketing team. Work with Commercial team to develop pricing and propositions strategy. Work with CRM team to build customer contact strategy including onboarding, engagement, and retention communications. Work with Product & Technology team to build best-in-class customer experience. Work with Content team to ensure regular promotion in live broadcast and on-platform merchandising. Budget management, including liaison with finance on weekly acquisition and retention results, forecasting and monthly P&L reviews. You'll have: Proven experience in a strategic marketing leadership role. Excellent understanding of subscriptions marketing businesses including retention and acquisition tactics. Experience in a rigorous, data-led environment with a trading mentality. Commercially literate. Excellent stakeholder management. DAZN, is a multinational matrix organisation and you will be expected to influence the decisions of senior leaders in each market. Proven track record of delivering through others. Hands-on experience running both on and offline marketing campaigns, including creative development and media planning, ideally across multiple international territories. A strong understanding of how to maximise owned & earned channels such as organic social, influencer and partner marketing. Comfortable with ambiguity, open-minded, and flexible. A positive attitude toward new challenges, with a willingness to learn, embrace new technologies and business change. A passion for sports and a deep understanding of what it means to be a fan.
We are looking for an exceptional customer experience leader to join as maternity cover for 12 months as Head of Service. This is a crucial role in the organisation, leading teams across each of our key treatment areas and ensuring that all our patients get the support they need throughout their treatment journey, through value-led touchpoints and meaningful conversations. This is a role with visibility across the organisation and high impact from day one, both internally and on our patients lives. RESPONSIBILITIES Lead and develop a high functioning and best in class service team (of approximately 50 colleagues), continually improving efficiency and quality to support our strategic goals and ambitious growth Own and deliver key patient success metrics Foster a positive culture of putting our patients at the heart of everything we do, within your team and across the organisation Design and deliver journeys centred around giving patients the support they need at key moments to get the most out of their treatments Coach and develop our team leads to reach their full potential as effective people managers Conduct regular analysis of customer insights and data to continually improve our approach Develop customer engagement initiatives to foster long-term relationships and increase retention and improve outcomes Bring operational excellence to diverse, patient facing teams, driving efficiencies and improving our service delivery Bring strong capacity planning to help our team and business scale Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge You have a proven track record in a customer experience or customer service role, ideally in a scaleup or the healthcare industry You have led high performance teams and are able to coach, train and inspire teams to deliver their best You are a strong collaborator who is able to influence across teams and levels You have a bias for impact and outcomes and use data to ruthlessly prioritise You have a good understanding of ecommerce and/or subscription models You are confident working with data and senior stakeholders You are an excellent communicator You won't be afraid to get stuck in and lead by example ABOUT MANUAL MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand. We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond, After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission. Websites: EQUAL EMPLOYMENT OPPORTUNITY Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
May 16, 2024
Full time
We are looking for an exceptional customer experience leader to join as maternity cover for 12 months as Head of Service. This is a crucial role in the organisation, leading teams across each of our key treatment areas and ensuring that all our patients get the support they need throughout their treatment journey, through value-led touchpoints and meaningful conversations. This is a role with visibility across the organisation and high impact from day one, both internally and on our patients lives. RESPONSIBILITIES Lead and develop a high functioning and best in class service team (of approximately 50 colleagues), continually improving efficiency and quality to support our strategic goals and ambitious growth Own and deliver key patient success metrics Foster a positive culture of putting our patients at the heart of everything we do, within your team and across the organisation Design and deliver journeys centred around giving patients the support they need at key moments to get the most out of their treatments Coach and develop our team leads to reach their full potential as effective people managers Conduct regular analysis of customer insights and data to continually improve our approach Develop customer engagement initiatives to foster long-term relationships and increase retention and improve outcomes Bring operational excellence to diverse, patient facing teams, driving efficiencies and improving our service delivery Bring strong capacity planning to help our team and business scale Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge You have a proven track record in a customer experience or customer service role, ideally in a scaleup or the healthcare industry You have led high performance teams and are able to coach, train and inspire teams to deliver their best You are a strong collaborator who is able to influence across teams and levels You have a bias for impact and outcomes and use data to ruthlessly prioritise You have a good understanding of ecommerce and/or subscription models You are confident working with data and senior stakeholders You are an excellent communicator You won't be afraid to get stuck in and lead by example ABOUT MANUAL MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss. MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand. We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now. Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond, After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission. Websites: EQUAL EMPLOYMENT OPPORTUNITY Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline. We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
THE OPPORTUNITY This is a once in a career opportunity for an exceptional Relationship Executive to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. They has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P46826LF INDMANJ
May 15, 2024
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional Relationship Executive to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. They has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 3,000. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P46826LF INDMANJ
Randalls Way, Leatherhead KT22 7TW, UK Req 16 April 2024 POSITION DETAILS: Position Title: Learning and Development Consultant Reports to (POSITION): Team: HR & Admin Department: HR Grade ( If Applicable ) : N/A PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) Working with all departments to create and develop Bytes learning and development offering and ongoing training frameworks to engage new starters and develop employees. Take Byte's training programmes into the future with a skills first approach to drive adoption and engagement. KEY RESPONSIBILITIES: Working with Managers to design, deliver and facilitate training, induction, and personal development programmes for each job role within the business To create and maintain online documentation and training solutions for a full training solution Oversee appropriate training information and courses in the Bytes HR system with the wider team Assist and ensure appropriate content is available for mandatory Company compliance training Create innovative and engaging course content INDIVIDUAL RESPONSIBILITIES: Creating and Developing Training Programmes for our in-house systems and delivering them to our team face to face and online, creating e-learning courses as refresher training for employees Performing on-going training and following up with further training where required Assist in the creation of competency tests for new starters to assess levels of knowledge Promoting awareness of new features, benefits, and changes to processes in existing systems Hosting drop-in sessions, floor walking and offering one to one training where required Responsible for creating and updating documentation and e-learning material to allow delivery in multiple formats Ensuring Training documentation and course material is always updated and available Performing health/spot checks on procedural adherence with the offer of training to rectify any failures Regular surveys run with staff to ensure training is meeting business needs Work with Head of HR and Career Pathways Manager on competency frameworks WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) Internal External QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Excellent written and verbal language skills essential English Grammar & Language, Maths, and a Social Science qualification ESSENTIAL Professional Qualifications CIPD or similar Training Qualification DESIRABLE Years of Experience At least 3 years of experience in delivering training to users face to face ESSENTIAL Other Requirements Expert knowledge in Word, Excel, and Outlook. Strong PowerPoint and other Office Tools advantageous. Power Automate / PowerBI Use of Authoring tools ESSENTIAL DESIRABLE ESSENTIAL (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE) Good IT Essential Skills and Knowledge Previous Experience in successful delivery of Training, face to face, online and via e-learning Writing online training content and using e-learning system to create training programmes essential Previous experience of documenting training programmes and writing training manuals / help documentation essential Ability to engage with others and take on suggestions and ideas to develop Organised and efficient MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED - WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY Create a training programme to allow employees to enter the business and receive basic training to perform well in their role as well as constant personal improvement Staff retention, employee satisfaction (eNPS and internal surveys) Review quarterly. First milestone after 1 year. Increase awareness within Bytes of training that is available to staff HR System reporting on take up of training offered outside of mandatory programmes Review quarterly. First milestone at 9 months. Pivotal role in refining the setup of the Learning Management within the Bytes HR system Increased volume of training material accessible via the HR system Review quarterly. First milestone at 9 months. Successful training programme Employee and manager engagement in the process
May 15, 2024
Full time
Randalls Way, Leatherhead KT22 7TW, UK Req 16 April 2024 POSITION DETAILS: Position Title: Learning and Development Consultant Reports to (POSITION): Team: HR & Admin Department: HR Grade ( If Applicable ) : N/A PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) Working with all departments to create and develop Bytes learning and development offering and ongoing training frameworks to engage new starters and develop employees. Take Byte's training programmes into the future with a skills first approach to drive adoption and engagement. KEY RESPONSIBILITIES: Working with Managers to design, deliver and facilitate training, induction, and personal development programmes for each job role within the business To create and maintain online documentation and training solutions for a full training solution Oversee appropriate training information and courses in the Bytes HR system with the wider team Assist and ensure appropriate content is available for mandatory Company compliance training Create innovative and engaging course content INDIVIDUAL RESPONSIBILITIES: Creating and Developing Training Programmes for our in-house systems and delivering them to our team face to face and online, creating e-learning courses as refresher training for employees Performing on-going training and following up with further training where required Assist in the creation of competency tests for new starters to assess levels of knowledge Promoting awareness of new features, benefits, and changes to processes in existing systems Hosting drop-in sessions, floor walking and offering one to one training where required Responsible for creating and updating documentation and e-learning material to allow delivery in multiple formats Ensuring Training documentation and course material is always updated and available Performing health/spot checks on procedural adherence with the offer of training to rectify any failures Regular surveys run with staff to ensure training is meeting business needs Work with Head of HR and Career Pathways Manager on competency frameworks WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) Internal External QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Excellent written and verbal language skills essential English Grammar & Language, Maths, and a Social Science qualification ESSENTIAL Professional Qualifications CIPD or similar Training Qualification DESIRABLE Years of Experience At least 3 years of experience in delivering training to users face to face ESSENTIAL Other Requirements Expert knowledge in Word, Excel, and Outlook. Strong PowerPoint and other Office Tools advantageous. Power Automate / PowerBI Use of Authoring tools ESSENTIAL DESIRABLE ESSENTIAL (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE) Good IT Essential Skills and Knowledge Previous Experience in successful delivery of Training, face to face, online and via e-learning Writing online training content and using e-learning system to create training programmes essential Previous experience of documenting training programmes and writing training manuals / help documentation essential Ability to engage with others and take on suggestions and ideas to develop Organised and efficient MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED - WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY Create a training programme to allow employees to enter the business and receive basic training to perform well in their role as well as constant personal improvement Staff retention, employee satisfaction (eNPS and internal surveys) Review quarterly. First milestone after 1 year. Increase awareness within Bytes of training that is available to staff HR System reporting on take up of training offered outside of mandatory programmes Review quarterly. First milestone at 9 months. Pivotal role in refining the setup of the Learning Management within the Bytes HR system Increased volume of training material accessible via the HR system Review quarterly. First milestone at 9 months. Successful training programme Employee and manager engagement in the process