Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 18, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
Job Title: Senior Technical Support and Infrastructure Engineer Salary: £36,000 - £40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS & QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor's degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
May 17, 2024
Full time
Job Title: Senior Technical Support and Infrastructure Engineer Salary: £36,000 - £40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS & QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor's degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Contractor
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Deerfoot IT Resources Limited
Southampton, Hampshire
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives.The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions.Main Duties & Responsibilities:5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands)Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base. End to end ownership of incidents from diagnosis to resolution of technical issues and queries Onsite and remote service of user platform management administration and Support. Printer and peripheral maintenance, including telephony and mobile phone support. Administration of service user starters, leavers and workstation set up and imaging. Maintain and administer MS AD windows desktop environment through various industry tools Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision. Provide support across a wide range of IT related platforms. Liaising with 3rd party service providers when necessary. Maintain and administer hardware and software. Ensure IT asset logs are maintained. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Contributing to the development of service platforms, such as MS SharePoint and automation. Undertake IT projects as instructed by the Finance and Operations Director. M&A IT systems Integration. What you'll need to succeed: Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process The ability to communicate technical issues to a non-technical audience Driven, and highly motivated with a strong willingness to learn Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating. Demonstrate a high level of customer service and be approachable Enjoy problem solving Hold a valid passport and a UK driving license with access to a suitable vehicle Demonstrate solid IT Support experience (1st/2nd line) Become an expert in our Microsoft Dynamics 365 operating system. Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 15, 2024
Full time
The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives.The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions.Main Duties & Responsibilities:5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands)Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base. End to end ownership of incidents from diagnosis to resolution of technical issues and queries Onsite and remote service of user platform management administration and Support. Printer and peripheral maintenance, including telephony and mobile phone support. Administration of service user starters, leavers and workstation set up and imaging. Maintain and administer MS AD windows desktop environment through various industry tools Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision. Provide support across a wide range of IT related platforms. Liaising with 3rd party service providers when necessary. Maintain and administer hardware and software. Ensure IT asset logs are maintained. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Contributing to the development of service platforms, such as MS SharePoint and automation. Undertake IT projects as instructed by the Finance and Operations Director. M&A IT systems Integration. What you'll need to succeed: Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process The ability to communicate technical issues to a non-technical audience Driven, and highly motivated with a strong willingness to learn Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating. Demonstrate a high level of customer service and be approachable Enjoy problem solving Hold a valid passport and a UK driving license with access to a suitable vehicle Demonstrate solid IT Support experience (1st/2nd line) Become an expert in our Microsoft Dynamics 365 operating system. Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
2nd Line IT Support - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 11, 2024
Full time
2nd Line IT Support - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Infrastructure Specialist - Leeds - C50K - £60K Our client is looking for an IT Infrastructure Specialist to join their team. The role is to develop, maintain and support the global IT Infrastructure supporting 9,000+ staff and 100+ locations. This position entails support and development of the company's global infrastructure. Key components include, servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities & Accountabilities: Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Skills required include: Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. Additional Desirables: Hands-on experience of installing, supporting and managing NetApp Storage solutions. Azure cloud landing zones, networking & automation. Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies. Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) etc. Implementation and management of Active Directory/Group Policy management within a corporate environment. Please send a CV if you would like more information on this IT Infrastructure Specialist vacancy.
May 10, 2024
Full time
IT Infrastructure Specialist - Leeds - C50K - £60K Our client is looking for an IT Infrastructure Specialist to join their team. The role is to develop, maintain and support the global IT Infrastructure supporting 9,000+ staff and 100+ locations. This position entails support and development of the company's global infrastructure. Key components include, servers, the wide area and local networks, Wifi, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). You will be required to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities & Accountabilities: Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Skills required include: Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. Additional Desirables: Hands-on experience of installing, supporting and managing NetApp Storage solutions. Azure cloud landing zones, networking & automation. Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies. Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) etc. Implementation and management of Active Directory/Group Policy management within a corporate environment. Please send a CV if you would like more information on this IT Infrastructure Specialist vacancy.
2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 08, 2024
Full time
2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2ND LINE IT SUPPORT ANALYST SALARY - 30,000 TO 35,000 + EXCELLENT BENEFITS PACKAGE LOCATION - SCUNTHORPE / HULL / PETERBOROUGH Your new role 2nd Line IT Support within a fast-paced environment where you will be provided with an excellent salary package, training and development support to allow you to further your career within the organisation. You will be responsible for providing technical support to customers and our 1st line colleagues & will also work with our 3rd line team to escalate issues where necessary. What you'll need to succeed Candidates wishing to apply must review the following criteria and be able to confidently feel that they suit this role and have experience across the majority of these areas: A huge passion for IT and technology. Minimum 2 Years' Experience in a similar role. Strong organisation and communication skills. A friendly, approachable, can-do attitude. The ability to troubleshoot and solve problems quickly and efficiently. A proven track record of resolving and managing critical incidents (P1's). Strong technical experience in the following will be crucial: Office 365 environments, (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot). Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.). Network Troubleshooting, (Firewalls, Networks, Wireless etc.). Windows Desktop Troubleshooting. Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies). Office 365 Backup Products What you'll get in return The Salary can be up to 35,000 + Benefits package (36 Days Holiday / Xmas Bonus). The organisation has several sites across the UK and the role can be based from any of these - Hull, Scunthorpe OR Peterborough. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 08, 2024
Full time
2ND LINE IT SUPPORT ANALYST SALARY - 30,000 TO 35,000 + EXCELLENT BENEFITS PACKAGE LOCATION - SCUNTHORPE / HULL / PETERBOROUGH Your new role 2nd Line IT Support within a fast-paced environment where you will be provided with an excellent salary package, training and development support to allow you to further your career within the organisation. You will be responsible for providing technical support to customers and our 1st line colleagues & will also work with our 3rd line team to escalate issues where necessary. What you'll need to succeed Candidates wishing to apply must review the following criteria and be able to confidently feel that they suit this role and have experience across the majority of these areas: A huge passion for IT and technology. Minimum 2 Years' Experience in a similar role. Strong organisation and communication skills. A friendly, approachable, can-do attitude. The ability to troubleshoot and solve problems quickly and efficiently. A proven track record of resolving and managing critical incidents (P1's). Strong technical experience in the following will be crucial: Office 365 environments, (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot). Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.). Network Troubleshooting, (Firewalls, Networks, Wireless etc.). Windows Desktop Troubleshooting. Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies). Office 365 Backup Products What you'll get in return The Salary can be up to 35,000 + Benefits package (36 Days Holiday / Xmas Bonus). The organisation has several sites across the UK and the role can be based from any of these - Hull, Scunthorpe OR Peterborough. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Systems Administrator Purpose of Position: Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to industry best practices. Reporting To: Head of IT Scope of Position- IT Systems Administrator: 1. Administration, maintenance and upgrades of the corporate network, servers and telephony systems in line with corporate objectives 2. Administration of IT/Telephony systems within the company, both hardware and software, according to current procedures 3. Administration of the corporate firewalls and security systems 4. Develop regular networking and server maintenance procedures 5. Plan and lead projects to develop new technical platforms for IT services and to roll out these services to users 6. Become familiar with relevant company IT-related procedures and policies (acceptable use, data protection, purchasing etc) 7. Author documentation as required in support of IT services - this could be procedures or end user documentation, in electronic or paper form 8. Respond to 2nd/3rd Line faults and service requests with the goal of complete problem resolution 9. Undertake activities in support of general administrative functions as agreed by the Head of IT 10. Involvement and delivery of various other tasks at the request of the Senior Management team, and to a level commensurate with training, knowledge and skills Experience: At least 3 years commercial experience in a 3rd Line IT Support Role Skills and Qualities: - Microsoft Windows workstation and server - Apple OS X - Linux (especially Debian-based) - VMware hypervisor virtualisation - Amazon Web Services - Cisco networking - EMC and HP SANs - Shoretel Sip telephony Systems - Ability to produce accurate work schedules and meet deadlines - Ability to gather requirements and propose, implement/rollout solutions - Experience of configuring Switches/Routers - Experience of configuring enterprise firewalls - Exposure to Cisco Equipment (Switches/Routers etc ) Tasks and Responsibilities: 1. To manage and maintain the existing IT infrastructure • Administer server, telephony and network systems • Respond to faults • Perform pro-active preventative maintenance • Optimise and consolidate systems to provide a more efficient IT service • Ensure integrity of systems by maintaining resilience, employing backup strategies and planning for disaster recovery 2. To research, develop and deploy new technologies • Identify areas of weakness in the IT infrastructure and capacity plan accordingly • Keep informed on the latest technologies and investigate possible uses within the business • Provide advice to senior management on technical direction of new ventures 3. To maintain compliance with relevant security standards • Ensure all systems adhere to industry standards and common best practice guidelines 4. To act as 3rd line specialist for escalation of complex issues from the IT support team • Act as a go-to for the IT support team for advice and take ownership of issues as necessary 5. To support and enforce company policies, particularly the Health & Safety and Security policies • Endorse the Company s Health and Safety policy by own example. • Ensure that risk assessments for own work area are completed
May 08, 2024
Contractor
IT Systems Administrator Purpose of Position: Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to industry best practices. Reporting To: Head of IT Scope of Position- IT Systems Administrator: 1. Administration, maintenance and upgrades of the corporate network, servers and telephony systems in line with corporate objectives 2. Administration of IT/Telephony systems within the company, both hardware and software, according to current procedures 3. Administration of the corporate firewalls and security systems 4. Develop regular networking and server maintenance procedures 5. Plan and lead projects to develop new technical platforms for IT services and to roll out these services to users 6. Become familiar with relevant company IT-related procedures and policies (acceptable use, data protection, purchasing etc) 7. Author documentation as required in support of IT services - this could be procedures or end user documentation, in electronic or paper form 8. Respond to 2nd/3rd Line faults and service requests with the goal of complete problem resolution 9. Undertake activities in support of general administrative functions as agreed by the Head of IT 10. Involvement and delivery of various other tasks at the request of the Senior Management team, and to a level commensurate with training, knowledge and skills Experience: At least 3 years commercial experience in a 3rd Line IT Support Role Skills and Qualities: - Microsoft Windows workstation and server - Apple OS X - Linux (especially Debian-based) - VMware hypervisor virtualisation - Amazon Web Services - Cisco networking - EMC and HP SANs - Shoretel Sip telephony Systems - Ability to produce accurate work schedules and meet deadlines - Ability to gather requirements and propose, implement/rollout solutions - Experience of configuring Switches/Routers - Experience of configuring enterprise firewalls - Exposure to Cisco Equipment (Switches/Routers etc ) Tasks and Responsibilities: 1. To manage and maintain the existing IT infrastructure • Administer server, telephony and network systems • Respond to faults • Perform pro-active preventative maintenance • Optimise and consolidate systems to provide a more efficient IT service • Ensure integrity of systems by maintaining resilience, employing backup strategies and planning for disaster recovery 2. To research, develop and deploy new technologies • Identify areas of weakness in the IT infrastructure and capacity plan accordingly • Keep informed on the latest technologies and investigate possible uses within the business • Provide advice to senior management on technical direction of new ventures 3. To maintain compliance with relevant security standards • Ensure all systems adhere to industry standards and common best practice guidelines 4. To act as 3rd line specialist for escalation of complex issues from the IT support team • Act as a go-to for the IT support team for advice and take ownership of issues as necessary 5. To support and enforce company policies, particularly the Health & Safety and Security policies • Endorse the Company s Health and Safety policy by own example. • Ensure that risk assessments for own work area are completed
The role - IT Graduate - Systems Engineer The salary - £24k (eventually rising upon passing probation dates) The location - Glasgow There is a requirement to be on-site for this role. I'm working with a fantastic organisation who are continuing to grow on their digital journey and are looking to add a graduate IT Systems Analyst to their team, presenting a fantastic opportunity for somebody to grow within the organisation and move into a full Systems Engineer position upon the completion of their 2 year training scheme, during which you will support across a range of teams within the organisation but in particular the Engineering and Business Systems teams. In return you'll receive comprehensive upskilling across a range of IT systems, develop your skills and have the opportunity to progress into a full role with a major multi-national organisation. Your day-to-day: You'll provide day-to-day IT support across a number of teams, but specifically within the Engineering team. This will start with 1st line support and grow into 2nd and 3rd line as you develop within the organisation. Work alongside multiple specialist teams to develop your skills and knowledge. You'll support specialist engineering software applications. Diagnose and troubleshoot problems across a wide range of hardware, software and networking equipment. Manage tickets both in-person and remotely via multiple methods including phone, e-mail and remote access, dealing with problems where you can and escalating those that need specialist support. Maintenance and monitoring of key business systems. Implementation and configuration of key hardware and software both on-site and remotely. Assist with the ongoing systems migration onto Azure cloud servers. About you: You'll have a keen interest in the fields of IT and engineering, and be a graduate ideally within a related field. You'll be keen to learn and develop your skills within a busy environment. You'll already have some experience with IT systems, technical development, testing or systems support. You'll be a people person, with the ability to work with a variety of stakeholders and the ability to communicate technical information to non-technical users. You'll be able to thrive within a fast-paced, ever evolving environment, balancing multiple deadlines and priorities. Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today.
May 08, 2024
Full time
The role - IT Graduate - Systems Engineer The salary - £24k (eventually rising upon passing probation dates) The location - Glasgow There is a requirement to be on-site for this role. I'm working with a fantastic organisation who are continuing to grow on their digital journey and are looking to add a graduate IT Systems Analyst to their team, presenting a fantastic opportunity for somebody to grow within the organisation and move into a full Systems Engineer position upon the completion of their 2 year training scheme, during which you will support across a range of teams within the organisation but in particular the Engineering and Business Systems teams. In return you'll receive comprehensive upskilling across a range of IT systems, develop your skills and have the opportunity to progress into a full role with a major multi-national organisation. Your day-to-day: You'll provide day-to-day IT support across a number of teams, but specifically within the Engineering team. This will start with 1st line support and grow into 2nd and 3rd line as you develop within the organisation. Work alongside multiple specialist teams to develop your skills and knowledge. You'll support specialist engineering software applications. Diagnose and troubleshoot problems across a wide range of hardware, software and networking equipment. Manage tickets both in-person and remotely via multiple methods including phone, e-mail and remote access, dealing with problems where you can and escalating those that need specialist support. Maintenance and monitoring of key business systems. Implementation and configuration of key hardware and software both on-site and remotely. Assist with the ongoing systems migration onto Azure cloud servers. About you: You'll have a keen interest in the fields of IT and engineering, and be a graduate ideally within a related field. You'll be keen to learn and develop your skills within a busy environment. You'll already have some experience with IT systems, technical development, testing or systems support. You'll be a people person, with the ability to work with a variety of stakeholders and the ability to communicate technical information to non-technical users. You'll be able to thrive within a fast-paced, ever evolving environment, balancing multiple deadlines and priorities. Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today.
Global Technology Solutions Ltd
Reading, Berkshire
sc cleared Second Line support EngineerHybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities:We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 2nd line team are expected to resolve a wide variety of desktop software issues and requests, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd line issues in an enterprise environment is essential. We're looking for someone to support our continuous service improvement program.DETAILED JOB DESCRIPTION: An excellent knowledge of Microsoft Operating Systems, including configuration, management and troubleshooting Supporting our Virtual tech bar by appointment The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access Active Directory administration skills including group policy, application delivery and troubleshooting issues Endpoint encryption Demonstrate the ability to methodically work through issues Wsus updates downloads Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills You will mentor and educate the 1st line Service Desk to improve their skills and first time fix rates Write clear instructions to the deskside support team when a physical presence is required Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required Represent the 2nd line team in customer meetings and deputise in the Team Leaders absenceThe candidate must be prepared to work on a nuclear licensed site & already have SC or DV clearanceThe site benefits from a restaurant, Costa coffee, parking and good public transport linksESSENTIALS SKILLS/QUALIFICATIONS: Experience in a corporate environment looking performing a second line support engineer / Service Desk role Microsoft / Comptia accreditations Previous ITSM experienceDESIRABLE SKILLS/QUALIFICATIONS:ITIL FoundationMicrosoft WSUS (Windows Server Update Services)If you have the above skills and are sc cleared please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 16, 2022
Full time
sc cleared Second Line support EngineerHybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities:We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 2nd line team are expected to resolve a wide variety of desktop software issues and requests, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd line issues in an enterprise environment is essential. We're looking for someone to support our continuous service improvement program.DETAILED JOB DESCRIPTION: An excellent knowledge of Microsoft Operating Systems, including configuration, management and troubleshooting Supporting our Virtual tech bar by appointment The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access Active Directory administration skills including group policy, application delivery and troubleshooting issues Endpoint encryption Demonstrate the ability to methodically work through issues Wsus updates downloads Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills You will mentor and educate the 1st line Service Desk to improve their skills and first time fix rates Write clear instructions to the deskside support team when a physical presence is required Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required Represent the 2nd line team in customer meetings and deputise in the Team Leaders absenceThe candidate must be prepared to work on a nuclear licensed site & already have SC or DV clearanceThe site benefits from a restaurant, Costa coffee, parking and good public transport linksESSENTIALS SKILLS/QUALIFICATIONS: Experience in a corporate environment looking performing a second line support engineer / Service Desk role Microsoft / Comptia accreditations Previous ITSM experienceDESIRABLE SKILLS/QUALIFICATIONS:ITIL FoundationMicrosoft WSUS (Windows Server Update Services)If you have the above skills and are sc cleared please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Salary 40,000 - 50,000 GBP per year Requirements: - • Minimum 3 years college education in IT/Technology (bachelor's degree) • 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job • Strong problem-solving skills • Self-motivated with a highly organised and structured approach to work • Strong communication (written and verbal) and presentation skills, both internally and externally Responsibilities: - OCS HR is one of the most comprehensive crew management solutions on the market. With a 30-year pedigree in the maritime industry, OCS HR supports the operation of more than 1,800 vessels worldwide and helps to control and automate complex HR tasks within the sector. The system is constantly evolving, and we are looking for talented individuals to write the next chapter of its success story. To support these exciting new developments, we are expanding the team with a number of new roles, including a .NET Developer. Mintra's business is built on these two principles. We develop and deploy solutions that allow our global client base to develop and deploy their people. We are a leading supplier of digital learning and human capital management software to safety critical industries, with core markets in maritime and energy. In a world where adoption of digital technologies is growing at pace, our work in creating solutions that solve client challenges has never been so important. Do you have the drive and determination to help our clients make that transition and ensure we retain our market-leading position? Your Responsibilities would include: • Collaborate with a team of IT professionals to set specifications for new applications • Write high quality code to complete applications within deadlines • Perform unit and integration testing before launch • Perform peer code reviews • Troubleshoot and debug applications • Evaluate existing applications to reprogram, update and add new features • Develop technical documents and handbooks to accurately represent application design and code • Provide 2nd and 3rd Line support Technologies: - .NET Framework - Angular - Git - Java - JavaScript More: We want you to share our values: • People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients. • We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge. • Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team. • Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value. • Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for 'good enough'. About Mintra: Mintra is a leading provider of digital learning and human capital management systems for safety-critical industries worldwide. Mintra develops and deploys software solutions that enable its clients to develop and deploy their people, readily demonstrate compliance and maximise operational efficiency. Mintra was formed in Oslo Norway in 1997 to provide "Multimedia INteractive TRAining" to the Oil and Gas industry. We have over 130 staff across our offices in Bergen, Oslo and Stavanger in Norway, Singapore, and Aberdeen in the UK. From its headquarters in Bergen and offices in Oslo, Stavanger, Aberdeen, Cyprus, India and Singapore, Mintra serves the training, HR, payroll and workforce management needs of organisations and over 2.2 million workers operating in the maritime and energy sectors. Trainingportal - Mintra's specialist learning and competency management system - provides an online portfolio of over 2,300 courses to 1.5 million system users, while OCS HR crew management system supports the operations of more than 1,800 vessels worldwide. For further information, please visit
Dec 15, 2022
Full time
Salary 40,000 - 50,000 GBP per year Requirements: - • Minimum 3 years college education in IT/Technology (bachelor's degree) • 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job • Strong problem-solving skills • Self-motivated with a highly organised and structured approach to work • Strong communication (written and verbal) and presentation skills, both internally and externally Responsibilities: - OCS HR is one of the most comprehensive crew management solutions on the market. With a 30-year pedigree in the maritime industry, OCS HR supports the operation of more than 1,800 vessels worldwide and helps to control and automate complex HR tasks within the sector. The system is constantly evolving, and we are looking for talented individuals to write the next chapter of its success story. To support these exciting new developments, we are expanding the team with a number of new roles, including a .NET Developer. Mintra's business is built on these two principles. We develop and deploy solutions that allow our global client base to develop and deploy their people. We are a leading supplier of digital learning and human capital management software to safety critical industries, with core markets in maritime and energy. In a world where adoption of digital technologies is growing at pace, our work in creating solutions that solve client challenges has never been so important. Do you have the drive and determination to help our clients make that transition and ensure we retain our market-leading position? Your Responsibilities would include: • Collaborate with a team of IT professionals to set specifications for new applications • Write high quality code to complete applications within deadlines • Perform unit and integration testing before launch • Perform peer code reviews • Troubleshoot and debug applications • Evaluate existing applications to reprogram, update and add new features • Develop technical documents and handbooks to accurately represent application design and code • Provide 2nd and 3rd Line support Technologies: - .NET Framework - Angular - Git - Java - JavaScript More: We want you to share our values: • People are our business and the core of everything we do. You should be able to grow the talent within our business, nurture a friendly, engaging and rewarding culture and deliver an exceptional level of service to our clients. • We explore and encourage you to demonstrate and reward creativity in your team. You will utilise the latest techniques and technologies, be inquisitive and take up the challenge. • Open and collaborative, you should be helpful, respectful and flexible. We expect you to communicate effectively, sharing knowledge and your experience with the wider team. • Driving performance, you should be commercially aware and have an entrepreneurial spirit. You lead by example, going above and beyond expectations and delivering real value. • Delivering with pride and excellence in everything we do. We expect you to present solutions, on time and within budget and to a consistently high standard. You should offer honest and constructive feedback and take pride in your craft, never settling for 'good enough'. About Mintra: Mintra is a leading provider of digital learning and human capital management systems for safety-critical industries worldwide. Mintra develops and deploys software solutions that enable its clients to develop and deploy their people, readily demonstrate compliance and maximise operational efficiency. Mintra was formed in Oslo Norway in 1997 to provide "Multimedia INteractive TRAining" to the Oil and Gas industry. We have over 130 staff across our offices in Bergen, Oslo and Stavanger in Norway, Singapore, and Aberdeen in the UK. From its headquarters in Bergen and offices in Oslo, Stavanger, Aberdeen, Cyprus, India and Singapore, Mintra serves the training, HR, payroll and workforce management needs of organisations and over 2.2 million workers operating in the maritime and energy sectors. Trainingportal - Mintra's specialist learning and competency management system - provides an online portfolio of over 2,300 courses to 1.5 million system users, while OCS HR crew management system supports the operations of more than 1,800 vessels worldwide. For further information, please visit
Global Technology Solutions Ltd
Aldermaston, Berkshire
SC cleared Second Line Support Engineer Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software Support Engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 2nd line team are expected to resolve a wide variety of desktop software issues and requests, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd line issues in an enterprise environment is essential. We're looking for someone to support our continuous service improvement program. DETAILED JOB DESCRIPTION: * An excellent knowledge of Microsoft Operating Systems, including configuration, management and troubleshooting * Supporting our Virtual tech bar by appointment * The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access * Active Directory administration skills including group policy, application delivery and troubleshooting issues * Endpoint encryption * Demonstrate the ability to methodically work through issues * Wsus updates downloads * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * You will mentor and educate the 1st line Service Desk to improve their skills and first time fix rates * Write clear instructions to the deskside support team when a physical presence is required * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required * Represent the 2nd line team in customer meetings and deputise in the Team Leaders absence The candidate must be prepared to work on a nuclear licensed site & already have SC or DV clearance The site benefits from a restaurant, Costa coffee, parking and good public transport links ESSENTIALS SKILLS/QUALIFICATIONS: * Experience in a corporate environment looking performing a second line Support Engineer/Service Desk role * Microsoft/Comptia accreditations * Previous ITSM experience DESIRABLE SKILLS/QUALIFICATIONS: ITIL Foundation Microsoft WSUS (Windows Server Update Services) If you have the above skills and are SC cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 14, 2022
Full time
SC cleared Second Line Support Engineer Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software Support Engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 2nd line team are expected to resolve a wide variety of desktop software issues and requests, while minimizing disruption to our users. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd line issues in an enterprise environment is essential. We're looking for someone to support our continuous service improvement program. DETAILED JOB DESCRIPTION: * An excellent knowledge of Microsoft Operating Systems, including configuration, management and troubleshooting * Supporting our Virtual tech bar by appointment * The ability to troubleshoot and configure Microsoft Office Suites including Visio, Project and Access * Active Directory administration skills including group policy, application delivery and troubleshooting issues * Endpoint encryption * Demonstrate the ability to methodically work through issues * Wsus updates downloads * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * You will mentor and educate the 1st line Service Desk to improve their skills and first time fix rates * Write clear instructions to the deskside support team when a physical presence is required * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists (3rd line) promptly when required * Represent the 2nd line team in customer meetings and deputise in the Team Leaders absence The candidate must be prepared to work on a nuclear licensed site & already have SC or DV clearance The site benefits from a restaurant, Costa coffee, parking and good public transport links ESSENTIALS SKILLS/QUALIFICATIONS: * Experience in a corporate environment looking performing a second line Support Engineer/Service Desk role * Microsoft/Comptia accreditations * Previous ITSM experience DESIRABLE SKILLS/QUALIFICATIONS: ITIL Foundation Microsoft WSUS (Windows Server Update Services) If you have the above skills and are SC cleared please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
ANS are currently looking for a 3rd Line Network Engineer to join our growing Managed Services team. Working within a close-knit and highly skilled team you will be responsible for supporting, managing and configuring our customers MPLS and on-premises networks. As part of your role, you will work to agreed SLA's and KPI's, delivering highly technical resolutions with a high level of customer service. Dealing with business-critical Priority 1 incidents on a regular basis, you will need strong communication skills, a great team ethic, customer centric focus and the ability to work in a fast-paced environment! Your role in the team Providing 3rd Line Technical Network support for our customers to resolve major Incidents, change requests and provide problem root cause analysis Your main focus will be working on Fortigate Firewalls, Fortinet SD-WAN, Cisco Routers/Switches, Cisco ASA/Firepower, & Cisco Viptella SD-WAN. Working with ISPs to provide support on MPLS/DIA Once probation is passed you will join the on-call rota to provide out of hours support. Manage a customer case both technically and procedurally in line with defined SLAs/KPIs and update requirements. Responsible for your own ticket queue and a point of escalation for the 2nd team What you will bring Must-haves Passion for providing outstanding customer support within a managed services environment alongside great organisational and time management skills A highly motivated and hardworking attitude to build and maintain technical knowledge Great Layer 2 and 3 knowledge in a variety of protocols; STP, FHRP's, VLANs, LACP/PAGP, VTP, dot1q, dot1x, BGP, OSPF, MPLS and more Good knowledge of Cisco ASA and Fortigate fundamentals, with the ability to work from the CLI or GUI Working knowledge of VPN technologies, including IPsec S2S, RAVPN & DMVPN Desirables CCNP Enterprise or Service Provider Any Cisco specialist certifications Fortinet NSE4-7 CCNA or equivalent Why work for ANS? At ANS we try to do things a bit differently. We don't settle for 'that'll do' or for 'that's how we usually do it'. We're a diverse, curious crowd and we like to know why things are done in a certain way. Not just for the sake it, but because we want to change things, to improve them, to create something special. We're a down to earth, straight-talking bunch. Who have great ideas, do amazing work and who don't accept the usual ways of doing things. There are about 700 of us who think like this, helping to mould one of the UK's few £1 billion tech businesses. So, you know you'll be working with lots of other smart, daring, like-minded people. The important thing is what we do together. Our culture is built on mentoring and progression, so whether you're an just starting out, or joining us with years of experience, our goal is simple. We want to find the best talent and invest in our people so that they can be the best they want to be, because when you progress, so do we. Find out more at LinkedIn pages Why Join? Everyone needs downtime so As standard: 25 days' holiday, plus you can buy up to 5 more days A little extra: Happy Birthday - have an extra day's holiday on us to celebrate your birthday; Tying the knot? We give you 5 days' additional holiday in the year you get married; Got kids? Get the first day of school off to help your little ones adjust Live your life Private health insurance Pension contribution match and 4 x life assurance Hybrid, flexible and remote working Work from an approved international location for up to 30 days per year Maternity: 16 weeks' full pay Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay On-site gym Free onsite parking Company & team activities and events including parties, family & friends celebrations, charity days and many more It's all about us and the planet we inhabit Salary sacrifice electric car scheme 5 Volunteer days 12 days of personal growth development time Active and engaged diversity groups with events and educational sessions arranged regularly ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Dec 14, 2022
Full time
ANS are currently looking for a 3rd Line Network Engineer to join our growing Managed Services team. Working within a close-knit and highly skilled team you will be responsible for supporting, managing and configuring our customers MPLS and on-premises networks. As part of your role, you will work to agreed SLA's and KPI's, delivering highly technical resolutions with a high level of customer service. Dealing with business-critical Priority 1 incidents on a regular basis, you will need strong communication skills, a great team ethic, customer centric focus and the ability to work in a fast-paced environment! Your role in the team Providing 3rd Line Technical Network support for our customers to resolve major Incidents, change requests and provide problem root cause analysis Your main focus will be working on Fortigate Firewalls, Fortinet SD-WAN, Cisco Routers/Switches, Cisco ASA/Firepower, & Cisco Viptella SD-WAN. Working with ISPs to provide support on MPLS/DIA Once probation is passed you will join the on-call rota to provide out of hours support. Manage a customer case both technically and procedurally in line with defined SLAs/KPIs and update requirements. Responsible for your own ticket queue and a point of escalation for the 2nd team What you will bring Must-haves Passion for providing outstanding customer support within a managed services environment alongside great organisational and time management skills A highly motivated and hardworking attitude to build and maintain technical knowledge Great Layer 2 and 3 knowledge in a variety of protocols; STP, FHRP's, VLANs, LACP/PAGP, VTP, dot1q, dot1x, BGP, OSPF, MPLS and more Good knowledge of Cisco ASA and Fortigate fundamentals, with the ability to work from the CLI or GUI Working knowledge of VPN technologies, including IPsec S2S, RAVPN & DMVPN Desirables CCNP Enterprise or Service Provider Any Cisco specialist certifications Fortinet NSE4-7 CCNA or equivalent Why work for ANS? At ANS we try to do things a bit differently. We don't settle for 'that'll do' or for 'that's how we usually do it'. We're a diverse, curious crowd and we like to know why things are done in a certain way. Not just for the sake it, but because we want to change things, to improve them, to create something special. We're a down to earth, straight-talking bunch. Who have great ideas, do amazing work and who don't accept the usual ways of doing things. There are about 700 of us who think like this, helping to mould one of the UK's few £1 billion tech businesses. So, you know you'll be working with lots of other smart, daring, like-minded people. The important thing is what we do together. Our culture is built on mentoring and progression, so whether you're an just starting out, or joining us with years of experience, our goal is simple. We want to find the best talent and invest in our people so that they can be the best they want to be, because when you progress, so do we. Find out more at LinkedIn pages Why Join? Everyone needs downtime so As standard: 25 days' holiday, plus you can buy up to 5 more days A little extra: Happy Birthday - have an extra day's holiday on us to celebrate your birthday; Tying the knot? We give you 5 days' additional holiday in the year you get married; Got kids? Get the first day of school off to help your little ones adjust Live your life Private health insurance Pension contribution match and 4 x life assurance Hybrid, flexible and remote working Work from an approved international location for up to 30 days per year Maternity: 16 weeks' full pay Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay On-site gym Free onsite parking Company & team activities and events including parties, family & friends celebrations, charity days and many more It's all about us and the planet we inhabit Salary sacrifice electric car scheme 5 Volunteer days 12 days of personal growth development time Active and engaged diversity groups with events and educational sessions arranged regularly ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more! You will be working as Part of a team of Desktop Specialists, in a shared services team. The role will require you to work on multiple clients. The Desktop Specialist - Packaging and Virtualisation role is responsible for effectively and efficiently providing desktop Application Packaging in App-V, SCCM and scripting. You will have a good working knowledge of the Windows OS environment, Office and basic network knowledge, supported by an IT qualifications. You will also be comfortable with working remotely to support users. You will have experience of working in a Desktop environment and have excellent customer skills. You will be capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines. You will act as an escalation point to the 3rd line engineers and provide guidance and knowledge transfer. You will have a proven track record in application packaging in an enterprise environment. You will have experience of administering virtual machines and a basic level of Azure IaaS experience. The successful candidate will need an understanding of ITIL methodology, excellent administration and communication skills. Responsibilities: Technical • Application packaging and deployment mechanisms, such as SCCM and Intune. • Managing Windows 10 virtual machines on a VMware and Azure platform. • Desktop Application Services including but not limited to - electronic software distribution, patch management, image management, application packaging, mobile device and application management, virtualization. • Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. • Complete Laptop, Desktop builds and setup prior to deployment to the user • Provide remote support for deployment of new equipment or resolution of faulty equipment • Assist multiple accounts in project work as and when required. • Provide a reliable and knowledgeable source of information on IT hardware, software and working practice. • Conduct proactive management of customer environment, identifying potential improvements to deliver increased stability, availability and performance. • Keep abreast of new developments in software, hardware and virtualisation. Administrative • Excellent written and verbal communication skills in English. • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that agreed SLA's and KPI's for the service are maintained. • Liaise with onsite and offshore NTT DATA colleagues, CLIENT teams, and 3rd parties in ensuring quality service is delivered to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. • Develop sound knowledge of all IT processes. • Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. • On an on-going basis, identify activities that can be performed by 1st and 2nd line support - document and hand-over detailed instructions to the NTT DATA Service Desk. • Conduct health checks and reporting. • Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other NTT DATA colleagues. • Maintain and update the knowledge base and other tools on a regular basis - detailing known issues & their work-around detailing common/recurring issues & resolution steps • Strictly adhere to NTT DATA and Client policies, processes and guidelines - including timesheet submission, leave communication/logging, the Security Management Plan etc. • Maintenance of records and documentation. Customer / User • Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution. • Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager. • Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day-to-day basis. • Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services. • Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live • Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible Other reasonable duties as determined from time to time Skills required - please list technical or soft skills required from the candidates Essential Criteria: • Comprehensive experience of desktop deployment and support - Packaging • Detailed technical knowledge of application packaging, gained in a hands-on technical support role. o MSI Packaging o App-V packaging (advantageous) o Scripting • Solid understanding of Active Directory, DNS and Group Policy. • Office 365 Applications • Experience of working in an ITIL environment • Experience of working with 3rd party vendors to resolve incidents • Knowledge of Antivirus / Malware tools • VPN technologies and remote working requirements. • Proactively liaising with users in non-technical manner. • Managing difficult users and stakholders. Desirable Criteria: • Microsoft certifications for Windows 10, Office 365 and SCCM • macOS knowledge • Application packaging experience • Knowledge on management of Virtual Desktops (Citrix preferred) • ITIL v3 Foundation is desirable Experience: Experience within a similar customer focused role. Attributes • Demonstrate practical knowledge and problem-solving strategies • Contribute to the continual improvement plan of the department • Focus on professionalism, be 'the best'. • Focus on communication. • Be an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use, exploitation and development of IT.
Sep 23, 2022
Full time
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more! You will be working as Part of a team of Desktop Specialists, in a shared services team. The role will require you to work on multiple clients. The Desktop Specialist - Packaging and Virtualisation role is responsible for effectively and efficiently providing desktop Application Packaging in App-V, SCCM and scripting. You will have a good working knowledge of the Windows OS environment, Office and basic network knowledge, supported by an IT qualifications. You will also be comfortable with working remotely to support users. You will have experience of working in a Desktop environment and have excellent customer skills. You will be capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines. You will act as an escalation point to the 3rd line engineers and provide guidance and knowledge transfer. You will have a proven track record in application packaging in an enterprise environment. You will have experience of administering virtual machines and a basic level of Azure IaaS experience. The successful candidate will need an understanding of ITIL methodology, excellent administration and communication skills. Responsibilities: Technical • Application packaging and deployment mechanisms, such as SCCM and Intune. • Managing Windows 10 virtual machines on a VMware and Azure platform. • Desktop Application Services including but not limited to - electronic software distribution, patch management, image management, application packaging, mobile device and application management, virtualization. • Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. • Complete Laptop, Desktop builds and setup prior to deployment to the user • Provide remote support for deployment of new equipment or resolution of faulty equipment • Assist multiple accounts in project work as and when required. • Provide a reliable and knowledgeable source of information on IT hardware, software and working practice. • Conduct proactive management of customer environment, identifying potential improvements to deliver increased stability, availability and performance. • Keep abreast of new developments in software, hardware and virtualisation. Administrative • Excellent written and verbal communication skills in English. • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that agreed SLA's and KPI's for the service are maintained. • Liaise with onsite and offshore NTT DATA colleagues, CLIENT teams, and 3rd parties in ensuring quality service is delivered to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. • Develop sound knowledge of all IT processes. • Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. • On an on-going basis, identify activities that can be performed by 1st and 2nd line support - document and hand-over detailed instructions to the NTT DATA Service Desk. • Conduct health checks and reporting. • Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other NTT DATA colleagues. • Maintain and update the knowledge base and other tools on a regular basis - detailing known issues & their work-around detailing common/recurring issues & resolution steps • Strictly adhere to NTT DATA and Client policies, processes and guidelines - including timesheet submission, leave communication/logging, the Security Management Plan etc. • Maintenance of records and documentation. Customer / User • Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution. • Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager. • Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day-to-day basis. • Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services. • Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live • Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible Other reasonable duties as determined from time to time Skills required - please list technical or soft skills required from the candidates Essential Criteria: • Comprehensive experience of desktop deployment and support - Packaging • Detailed technical knowledge of application packaging, gained in a hands-on technical support role. o MSI Packaging o App-V packaging (advantageous) o Scripting • Solid understanding of Active Directory, DNS and Group Policy. • Office 365 Applications • Experience of working in an ITIL environment • Experience of working with 3rd party vendors to resolve incidents • Knowledge of Antivirus / Malware tools • VPN technologies and remote working requirements. • Proactively liaising with users in non-technical manner. • Managing difficult users and stakholders. Desirable Criteria: • Microsoft certifications for Windows 10, Office 365 and SCCM • macOS knowledge • Application packaging experience • Knowledge on management of Virtual Desktops (Citrix preferred) • ITIL v3 Foundation is desirable Experience: Experience within a similar customer focused role. Attributes • Demonstrate practical knowledge and problem-solving strategies • Contribute to the continual improvement plan of the department • Focus on professionalism, be 'the best'. • Focus on communication. • Be an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use, exploitation and development of IT.
Do you have experience working with ServiceNow? Do you want to be part of a new and exciting implementation programme working with Government Clients? Read on.... We are looking to bring in a ServiceNow Administrator to work with multi-functional teams including architects, business analysts, developers, product owners, and other customers to understand and provide solutions across different applications on the ServiceNow platform. This is an exciting time for the team, who are currently building and implementing a new ServiceNow platform across 70 servers with 3 separate networks, each with differing security levels. You will be providing 2nd and 3rd line support in a very multifaceted business environment. As a ServiceNow Administrator, you will coordinate and support multiple ServiceNow instances to meet the unique business needs of our users and developers. The role is Hybrid and due to the security levels, candidates are required to be on site a minimum of 3 days per week. We have two offices, Salisbury and Portsmouth. What you'll be doing: Ensuring optimum performance of ServiceNow and its implementation and maintenance of databases. Proactive monitoring of the database systems to ensure secure services and minimum downtime. Configure and develop on the ServiceNow platform including routine changes or configuration adjustments. Provision, install, configure, operate, and maintain the ServiceNow platform. Participate in the configuration of new applications during planning, requirement gathering, design, development, documentation, and rollout phases. Perform daily, weekly, and monthly system monitoring, verifying the integrity and availability of ServiceNow applications. Perform upgrades and patching. Coordinate system updates across our 3 different networks. Assist with report configuration, dashboards, and maintenance and perform operational administrative tasks as needed. Support the administration for production and non-production instances. You'll be able to take ownership of projects and collaborate with internal team members as well as carrying out more BAU activities such as handling permissions, user authentications, backup and recovery and database tuning. What you'll bring: Working knowledge of ServiceNow and implementing changes. Prior experience managing multiple Linux based RDBMS on large systems. High availability service provision. Monitoring and performance tuning. MariaDb Database Administration. It would be great if you had: Experience with Git, Jenkins and Ansible. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time Permanent Location: Hybrid - Salisbury and Portsmouth Security Clearance Level: SC & DV Internal Recruiter: Theo Salary: upto £52,000 DOE Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about Sector/Company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most sophisticated safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 21, 2022
Full time
Do you have experience working with ServiceNow? Do you want to be part of a new and exciting implementation programme working with Government Clients? Read on.... We are looking to bring in a ServiceNow Administrator to work with multi-functional teams including architects, business analysts, developers, product owners, and other customers to understand and provide solutions across different applications on the ServiceNow platform. This is an exciting time for the team, who are currently building and implementing a new ServiceNow platform across 70 servers with 3 separate networks, each with differing security levels. You will be providing 2nd and 3rd line support in a very multifaceted business environment. As a ServiceNow Administrator, you will coordinate and support multiple ServiceNow instances to meet the unique business needs of our users and developers. The role is Hybrid and due to the security levels, candidates are required to be on site a minimum of 3 days per week. We have two offices, Salisbury and Portsmouth. What you'll be doing: Ensuring optimum performance of ServiceNow and its implementation and maintenance of databases. Proactive monitoring of the database systems to ensure secure services and minimum downtime. Configure and develop on the ServiceNow platform including routine changes or configuration adjustments. Provision, install, configure, operate, and maintain the ServiceNow platform. Participate in the configuration of new applications during planning, requirement gathering, design, development, documentation, and rollout phases. Perform daily, weekly, and monthly system monitoring, verifying the integrity and availability of ServiceNow applications. Perform upgrades and patching. Coordinate system updates across our 3 different networks. Assist with report configuration, dashboards, and maintenance and perform operational administrative tasks as needed. Support the administration for production and non-production instances. You'll be able to take ownership of projects and collaborate with internal team members as well as carrying out more BAU activities such as handling permissions, user authentications, backup and recovery and database tuning. What you'll bring: Working knowledge of ServiceNow and implementing changes. Prior experience managing multiple Linux based RDBMS on large systems. High availability service provision. Monitoring and performance tuning. MariaDb Database Administration. It would be great if you had: Experience with Git, Jenkins and Ansible. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time Permanent Location: Hybrid - Salisbury and Portsmouth Security Clearance Level: SC & DV Internal Recruiter: Theo Salary: upto £52,000 DOE Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about Sector/Company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most sophisticated safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Systems Developer Up to £40,000 (DoE) Hybrid Contract Type: Full Time Status: Permanent Your new role We have an exciting opportunity to join the Organisation's Transformation & Technology team in the role of Systems Developer. In this position, you'll be responsible for designing, developing, testing, and maintaining the Organisation's core IT systems. You will develop innovative, standards-compliant, repeatable solutions and lead the development of new and existing software system implementations. We know how important it is to have a great work-life balance, therefore we offer flexible working arrangements, including a proportion of homeworking, in accordance with your role type and the needs of our business. Your working week should be balanced with what you need to do and where you need to be to deliver your role the most effectively. What you'll need to succeed The successful candidate will have expertise in full-stack .NET development. You will be an excellent problem solver capable of performing a mixture of design, analysis, coding, testing and implementation tasks, communicating with both technical and non-technical stakeholders. An ability to work in an Agile environment without close supervision, schedule work effectively to meet critical deadlines, and escalate any issues where appropriate is essential. Breakdown of Skills/Experience Sought: Knowledge or Experience of 2 or more of the following technologies: ASP.net WebForms/MVC; HTML5/CSS3/Javascript; Windows Forms; Asp.net web services/WCF SQL Serve; IIS; Entity Framework Experience of working in IT, including experience of delivering 2nd or 3rd line support for key systems Experience of a formal project management methodology and use of applications development methodology (e.g., Prince2, Agile, Scrum) Relevant ICT qualification - HND, or above, in a computing or business-related discipline or three years equivalent experience in a similar role What you'll get in return 29 days holiday + Bank Holidays Hybrid Working Up to £40,000 plus excellent opportunity to develop your career! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 31, 2022
Full time
Systems Developer Up to £40,000 (DoE) Hybrid Contract Type: Full Time Status: Permanent Your new role We have an exciting opportunity to join the Organisation's Transformation & Technology team in the role of Systems Developer. In this position, you'll be responsible for designing, developing, testing, and maintaining the Organisation's core IT systems. You will develop innovative, standards-compliant, repeatable solutions and lead the development of new and existing software system implementations. We know how important it is to have a great work-life balance, therefore we offer flexible working arrangements, including a proportion of homeworking, in accordance with your role type and the needs of our business. Your working week should be balanced with what you need to do and where you need to be to deliver your role the most effectively. What you'll need to succeed The successful candidate will have expertise in full-stack .NET development. You will be an excellent problem solver capable of performing a mixture of design, analysis, coding, testing and implementation tasks, communicating with both technical and non-technical stakeholders. An ability to work in an Agile environment without close supervision, schedule work effectively to meet critical deadlines, and escalate any issues where appropriate is essential. Breakdown of Skills/Experience Sought: Knowledge or Experience of 2 or more of the following technologies: ASP.net WebForms/MVC; HTML5/CSS3/Javascript; Windows Forms; Asp.net web services/WCF SQL Serve; IIS; Entity Framework Experience of working in IT, including experience of delivering 2nd or 3rd line support for key systems Experience of a formal project management methodology and use of applications development methodology (e.g., Prince2, Agile, Scrum) Relevant ICT qualification - HND, or above, in a computing or business-related discipline or three years equivalent experience in a similar role What you'll get in return 29 days holiday + Bank Holidays Hybrid Working Up to £40,000 plus excellent opportunity to develop your career! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
REAL Technical Solutions Limited
Bristol, Somerset
Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities My client a global brand and leading telecoms organisation seek a specialist, Mobile Cloud Core Solution Reliability Engineer or Mobile Cloud Operations Engineer, to provide 2nd/3rd line support of the Mobile Cloud Core estate in the Mobile Cloud Core Operations team. Mobile Cloud Core Operations are accountable for the smooth and cost effective running of the mobile cloud core network and its associated services. Team members support incident, change & problem management as well as project related work. Core experience required for the Mobile Cloud Operations Engineer position: Come from a Mobile Cloud Core background within the telecoms Industry. Excellent understanding of the Containerisation, Kubernetes, Juniper SDN and Openstack environments. Be conversant with virtual network tenant technologies. Receiving Security scan report results and Implementing highlighted patches using change management. Ensuring patches/changes have been tested (nonproduction and by vendor). Keeping audit of teams hardware and licencing details. Other experience required for the Mobile Cloud Operations Engineer position: Technical Certification and training within the Network Cloud technologies. Exposure to system performance, diagnosis and investigations. Kubernetes, Juniper and Openstack vendor led training accreditation. Use of OSS tools to support performance related issues. Experience of dealing with 3rd party vendor support. Experience in Scripting languages (eg Bash & Perl). Exposure to Virtual technologies (ESX and ESXi). System patching tools. Windows Active Directory and LDAP. Integrate Servers with Centralised syslog management tools (eg Siem). You will be responsible for specifying, building, securing and supporting environments that enable subscriber services to function within a mobile phone cloud core network. You will have both the technical skills and proven experience to support the following areas: System Administration. Primarily Ericsson Packet Core Gateway and Oracle Pre-Pay Control Function software. Good knowledge of Security Vulnerabilities across the IT industry and experience of Security Hardening strategy and practice. Driving best practice in Data Security concepts and protection systems. Administrative tasks - monitoring, backups, user admin, vulnerability scanning. Provide 2nd/3rd line support of the Mobile Cloud Packet Core estate. Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities
Dec 07, 2021
Full time
Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities My client a global brand and leading telecoms organisation seek a specialist, Mobile Cloud Core Solution Reliability Engineer or Mobile Cloud Operations Engineer, to provide 2nd/3rd line support of the Mobile Cloud Core estate in the Mobile Cloud Core Operations team. Mobile Cloud Core Operations are accountable for the smooth and cost effective running of the mobile cloud core network and its associated services. Team members support incident, change & problem management as well as project related work. Core experience required for the Mobile Cloud Operations Engineer position: Come from a Mobile Cloud Core background within the telecoms Industry. Excellent understanding of the Containerisation, Kubernetes, Juniper SDN and Openstack environments. Be conversant with virtual network tenant technologies. Receiving Security scan report results and Implementing highlighted patches using change management. Ensuring patches/changes have been tested (nonproduction and by vendor). Keeping audit of teams hardware and licencing details. Other experience required for the Mobile Cloud Operations Engineer position: Technical Certification and training within the Network Cloud technologies. Exposure to system performance, diagnosis and investigations. Kubernetes, Juniper and Openstack vendor led training accreditation. Use of OSS tools to support performance related issues. Experience of dealing with 3rd party vendor support. Experience in Scripting languages (eg Bash & Perl). Exposure to Virtual technologies (ESX and ESXi). System patching tools. Windows Active Directory and LDAP. Integrate Servers with Centralised syslog management tools (eg Siem). You will be responsible for specifying, building, securing and supporting environments that enable subscriber services to function within a mobile phone cloud core network. You will have both the technical skills and proven experience to support the following areas: System Administration. Primarily Ericsson Packet Core Gateway and Oracle Pre-Pay Control Function software. Good knowledge of Security Vulnerabilities across the IT industry and experience of Security Hardening strategy and practice. Driving best practice in Data Security concepts and protection systems. Administrative tasks - monitoring, backups, user admin, vulnerability scanning. Provide 2nd/3rd line support of the Mobile Cloud Packet Core estate. Mobile Cloud Operations Engineer - Bristol Bristol, with some UK travel/£63,000 to £68,000 plus amazing benefits, bonus and career opportunities