IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 18, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Mitsubishi Electric Europe B.V.
Hatfield, Hertfordshire
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic. This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager. Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Skills/Responsibilities: Comply with health & safety regulations and company policies. Perform all activities in-line with customer service standards, department standards and company principles. Answer technical and application enquiries promptly, efficiently and in line with agreed service levels. Produce accurate system selections and quotations relating to MEU-UK RPG product lines. Evaluate information and provide technical solutions that resolve queries first time. Produce concise, well written, technical case logs that consistently meet quality standards. Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained. Stay up to date with product developments, market and industry knowledge. Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service. Experience: Experience within Air to Water Heat Pump industry. Engineering degree desirable. Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application. Excellent customer service approach. Ability to work effectively both individually and as part of a team Problem solving and decision-making capability. HNC / HND / NVQ qualified. IT literate with Microsoft office packages Organizational and time management skills. Ability to reference and effectively use technical literature. Ability to work effectively both individually and as part of a team. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
May 18, 2024
Full time
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: The Technical Solution Engineer delivers both pre-sale as well as post sale, remote technical support across all Residential Heating and Ventilation products in the Mitsubishi Electric LES product portfolio - both current line and historic. This role is hybrid between Pre-sales Technical and After-sales Technical Helpdesk. Adding versatility and flexibility within the technical teams. Transition between Pre-sales and Helpdesk based on seasonal workload requirements. Day-to-day management will be led by Pre-sales Team Leader and Helpdesk Team leader. However, the role will be reporting directly to Pre-sales & Helpdesk Manager. Acting as the first tier of pre-sale and post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Skills/Responsibilities: Comply with health & safety regulations and company policies. Perform all activities in-line with customer service standards, department standards and company principles. Answer technical and application enquiries promptly, efficiently and in line with agreed service levels. Produce accurate system selections and quotations relating to MEU-UK RPG product lines. Evaluate information and provide technical solutions that resolve queries first time. Produce concise, well written, technical case logs that consistently meet quality standards. Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained. Stay up to date with product developments, market and industry knowledge. Support Internal and external stakeholders while promoting on customer centricity and offering a 'market leading' service. Experience: Experience within Air to Water Heat Pump industry. Engineering degree desirable. Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application. Excellent customer service approach. Ability to work effectively both individually and as part of a team Problem solving and decision-making capability. HNC / HND / NVQ qualified. IT literate with Microsoft office packages Organizational and time management skills. Ability to reference and effectively use technical literature. Ability to work effectively both individually and as part of a team. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi's very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
We have now an exciting opportunity for an AST (Area Site Technician) to join the team. This is a key position, carrying out planned and reactive maintenance across a number of site locations. You will be the first line in all maintenance issues throughout your allocated sites. You may be required to request specialist attendance following initial call out. The purpose of this role is to carry out technical repairs and PPM s. You will ensure that all technical and compliance paperwork is completed and up to date at all times. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. Key Accountabilities Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. To carry out the repair and maintenance of catering and bakery equipment in stores is required full training to be provided Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. Prioritise maintenance and repair work to achieve agreed timescales and response times. Deliver reactive and planned fire alarm system maintenance Conduct emergency lighting tests and repairs Follow purchase order process. Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement. Ensure that compliance documentation is completed and up to date at all times Advise the on-site customer (manager) of any repair and maintenance issues that are likely to affect the smooth running of the site. Carry out surveys and complete reports as required by City management. Carry out minor alterations and installations within the individual s technical competence in accordance with current specifications. Complete general repairs and maintenance to customer sites as designated by City management. Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments. Comply with the company Health and Safety Policy at all times. Represent the company in a professional manner at all times and develop a good working relationship with City and customer employees You will be part of a 24/7 call out rota. Work with company and customer employees to ensure laid-down standards of quality are maintained at all times Comply with any other reasonable request or instruction from the City management team Financial Responsibility: This role is responsible for logging material spending and purchasing. People Responsibility This role is currently responsible for supervising AMT on technical works and PPM. This role is responsible for building good relationship with all colleagues and customers and has no direct reports. Knowledge, Skills and Abilities Educated to NVQ Level 3 / City and Guilds 236 Part 1 + 2 or equivalent in Electrical Installation - ESSENTIAL City and Guilds th Edition or 18th edition(new). - ESSENTIAL 3 phase electrics and its applications Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers and microwaves Quality of repairs and maintenance Speed and efficiency of work Response to service call requests within agreed response times Achievement of PPM schedule within agreed timescales Maintenance of the Health and Safety policy The Company In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal to make a positive change in the facilities management industry. The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model. It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets. Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
May 18, 2024
Full time
We have now an exciting opportunity for an AST (Area Site Technician) to join the team. This is a key position, carrying out planned and reactive maintenance across a number of site locations. You will be the first line in all maintenance issues throughout your allocated sites. You may be required to request specialist attendance following initial call out. The purpose of this role is to carry out technical repairs and PPM s. You will ensure that all technical and compliance paperwork is completed and up to date at all times. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. Key Accountabilities Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. To carry out the repair and maintenance of catering and bakery equipment in stores is required full training to be provided Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. Prioritise maintenance and repair work to achieve agreed timescales and response times. Deliver reactive and planned fire alarm system maintenance Conduct emergency lighting tests and repairs Follow purchase order process. Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement. Ensure that compliance documentation is completed and up to date at all times Advise the on-site customer (manager) of any repair and maintenance issues that are likely to affect the smooth running of the site. Carry out surveys and complete reports as required by City management. Carry out minor alterations and installations within the individual s technical competence in accordance with current specifications. Complete general repairs and maintenance to customer sites as designated by City management. Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments. Comply with the company Health and Safety Policy at all times. Represent the company in a professional manner at all times and develop a good working relationship with City and customer employees You will be part of a 24/7 call out rota. Work with company and customer employees to ensure laid-down standards of quality are maintained at all times Comply with any other reasonable request or instruction from the City management team Financial Responsibility: This role is responsible for logging material spending and purchasing. People Responsibility This role is currently responsible for supervising AMT on technical works and PPM. This role is responsible for building good relationship with all colleagues and customers and has no direct reports. Knowledge, Skills and Abilities Educated to NVQ Level 3 / City and Guilds 236 Part 1 + 2 or equivalent in Electrical Installation - ESSENTIAL City and Guilds th Edition or 18th edition(new). - ESSENTIAL 3 phase electrics and its applications Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers and microwaves Quality of repairs and maintenance Speed and efficiency of work Response to service call requests within agreed response times Achievement of PPM schedule within agreed timescales Maintenance of the Health and Safety policy The Company In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal to make a positive change in the facilities management industry. The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model. It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets. Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 18, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based and you must hold the full right to work in the UK for the foreseeable future. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
May 18, 2024
Full time
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based and you must hold the full right to work in the UK for the foreseeable future. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses click apply for full job details
May 18, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses click apply for full job details
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact or call . Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact or call . Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 17, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 17, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
May 17, 2024
Full time
Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to customers when required. Deliver on projects across (Infrastructure & Cloud). Possess a broad skill set. Effective communicator ensuring any issues are resolved in a timely manner. Keep up to date with the latest technologies and certifications. Desirable Technical Experience: (Not All Essential) Active Directory, Group Policies, Azure AD DNS, DHCP, TCP/IP, WAN/LAN Windows Server Exchange - Office 365 InTune/EndPoint VMware/Hyper-V Networking Fundamentals Backup Software Monitoring Tools
Spectrum IT Recruitment (South) Ltd
Hythe, Hampshire
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, Firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows Servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact (see below) or call. Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, Firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows Servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact (see below) or call. Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Would you be interested to join a leading facilities management company with a reputation for excellence? OCS is currently recruiting for a Head of Helpdesk Operations to join our passionate and driven team! Reference: /KC/16-05/1166/7 Job Title: Head of Customer Operations Technical Services Contract: Permanent, Full-Time Location: Glasgow Reporting to the Business Performance Director for the Technical Services Business, the purpose of this role is: Lead support and inspire a team of Helpdesk to achieve success. Support the mobilisation of new contracts as a streamlined helpdesk approach. Strategic management of the helpdesk team to ensure high levels of customer service, resource management & service delivery. Carry out a review of the current helpdesk facility to develop a programme of improvements for greater effectiveness and enhanced customer experience. Ensure Helpdesk service is delivered in line with Technical Services business processes. Set up customer forums and attend with a view to understand existing experiences and suggest and bring ideas for improvement to life. Exceed client expectations in the delivery of the Helpdesk Operational services. Lead in effective communications with the operations and client teams. To ensure that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements. Effective tasking and direction of engineering workforce to complete Reactive, Quoted and Planned Maintenance tasks within contract KPI s. Work in conjunction with the Operations Managers, Account Managers to ensure seamless management of contracts. Analyse data from Helpdesk reports to understand trends and patterns and present findings at monthly meetings Act as key point of contact for engineering workforce and sub contractors. To ensure administrative upkeep of information management systems at all times, including contract files. To provide contract information on a monthly basis to Operations Directors & Managers/Account Managers for contract reports. Take health and safety into consideration during all works with support from management. Ensure compliance with Atalian Servest AMK Limited Quality Management System and be instrumental in implementing the procedures and instructions with particular attention to the areas of responsibility listed on the document. The successful candidate will meet the following selection criteria: Experience managing large helpdesk operations Extensive leadership and management skills, including the ability to influence outcomes and motivate a team Essential that candidate has experience in helpdesk management in a fast paced facilities management environment CAFM system experience in system such as Concept, Maximo etc. Meticulous eye for detail Capable of operating in pressurized fast paced environment Calm and methodical approach Experience of leading change and driving change awareness within a complex and geographically dispersed organisation. A solid track record of delivering service/performance improvements, efficiencies, and enhanced user experience. Solid experience of the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and embedded. Excellent communication skills including presentation and written report writing. Good PC skills, including advanced Excel, MS Teams, SharePoint A self-motivated person who is target driven and possesses the ability to work on their own initiative Excellent communication and interpersonal skills Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme.
May 17, 2024
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? OCS is currently recruiting for a Head of Helpdesk Operations to join our passionate and driven team! Reference: /KC/16-05/1166/7 Job Title: Head of Customer Operations Technical Services Contract: Permanent, Full-Time Location: Glasgow Reporting to the Business Performance Director for the Technical Services Business, the purpose of this role is: Lead support and inspire a team of Helpdesk to achieve success. Support the mobilisation of new contracts as a streamlined helpdesk approach. Strategic management of the helpdesk team to ensure high levels of customer service, resource management & service delivery. Carry out a review of the current helpdesk facility to develop a programme of improvements for greater effectiveness and enhanced customer experience. Ensure Helpdesk service is delivered in line with Technical Services business processes. Set up customer forums and attend with a view to understand existing experiences and suggest and bring ideas for improvement to life. Exceed client expectations in the delivery of the Helpdesk Operational services. Lead in effective communications with the operations and client teams. To ensure that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements. Effective tasking and direction of engineering workforce to complete Reactive, Quoted and Planned Maintenance tasks within contract KPI s. Work in conjunction with the Operations Managers, Account Managers to ensure seamless management of contracts. Analyse data from Helpdesk reports to understand trends and patterns and present findings at monthly meetings Act as key point of contact for engineering workforce and sub contractors. To ensure administrative upkeep of information management systems at all times, including contract files. To provide contract information on a monthly basis to Operations Directors & Managers/Account Managers for contract reports. Take health and safety into consideration during all works with support from management. Ensure compliance with Atalian Servest AMK Limited Quality Management System and be instrumental in implementing the procedures and instructions with particular attention to the areas of responsibility listed on the document. The successful candidate will meet the following selection criteria: Experience managing large helpdesk operations Extensive leadership and management skills, including the ability to influence outcomes and motivate a team Essential that candidate has experience in helpdesk management in a fast paced facilities management environment CAFM system experience in system such as Concept, Maximo etc. Meticulous eye for detail Capable of operating in pressurized fast paced environment Calm and methodical approach Experience of leading change and driving change awareness within a complex and geographically dispersed organisation. A solid track record of delivering service/performance improvements, efficiencies, and enhanced user experience. Solid experience of the principles of operational excellence and how to ensure new services and ways of working are successfully implemented and embedded. Excellent communication skills including presentation and written report writing. Good PC skills, including advanced Excel, MS Teams, SharePoint A self-motivated person who is target driven and possesses the ability to work on their own initiative Excellent communication and interpersonal skills Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme.
Are you an experienced Air Conditioning Engineer wanting to take on a new and exciting challenge? Randstad C&P are working with a leading facilities management company to on board a Mobile Air Conditioning Engineer As part of this mobile role, you will be responsible for working within the Edinburgh area. The position is full-time and permanent. Job Purpose: As an Air conditioning Engineer, you will be a crucial part of ensuring the smooth operation and safety of our clients' facilities. Benefits: Competitive salary up to 41,000 Company van included Generous pension Training and development opportunities Annual leave & bank holidays Monday - Friday Key Responsibilities: Responsibility for AC and HVAC bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded Responsibility for other types of building services maintenance to include fabric, HVAC, mechanical and related tasks To provide callout response for the client as detailed on the callout rota To undertake new installations, major and minor repair works to clients' AC systems Diagnose and repair faults on systems and plant including basic electrical fault finding To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work Ensure that all AC equipment within scope operates to specified performance criteria Ensure equipment and surrounding area conforms to agreed company standards To provide a professional service and represent the company in a way which ensures customer satisfaction To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out Requirements: City and Guilds 2079 Safe Handling of Refrigerants or CITB J11 Equivalent NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems NVQ2/3 or City & Guilds in Heating and Ventilation NVQ2/3 or City & Guilds in Heating and Ventilation Service & Maintenance IPAF / PASMA Full UK Driving Licence Applicants with electrical qualifications will be preferred Significant experience in providing air conditioning and HVAC related building services maintenance to include fault finding, maintenance and installation Significant previous experience in providing reactive and PPM building services maintenance Experience of working within FM or building services within commercial properties Experience of working under strict Health & Safety procedures including risk assessments and method statements Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 17, 2024
Full time
Are you an experienced Air Conditioning Engineer wanting to take on a new and exciting challenge? Randstad C&P are working with a leading facilities management company to on board a Mobile Air Conditioning Engineer As part of this mobile role, you will be responsible for working within the Edinburgh area. The position is full-time and permanent. Job Purpose: As an Air conditioning Engineer, you will be a crucial part of ensuring the smooth operation and safety of our clients' facilities. Benefits: Competitive salary up to 41,000 Company van included Generous pension Training and development opportunities Annual leave & bank holidays Monday - Friday Key Responsibilities: Responsibility for AC and HVAC bias PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are exceeded Responsibility for other types of building services maintenance to include fabric, HVAC, mechanical and related tasks To provide callout response for the client as detailed on the callout rota To undertake new installations, major and minor repair works to clients' AC systems Diagnose and repair faults on systems and plant including basic electrical fault finding To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work Ensure that all AC equipment within scope operates to specified performance criteria Ensure equipment and surrounding area conforms to agreed company standards To provide a professional service and represent the company in a way which ensures customer satisfaction To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out Requirements: City and Guilds 2079 Safe Handling of Refrigerants or CITB J11 Equivalent NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems NVQ2/3 or City & Guilds in Heating and Ventilation NVQ2/3 or City & Guilds in Heating and Ventilation Service & Maintenance IPAF / PASMA Full UK Driving Licence Applicants with electrical qualifications will be preferred Significant experience in providing air conditioning and HVAC related building services maintenance to include fault finding, maintenance and installation Significant previous experience in providing reactive and PPM building services maintenance Experience of working within FM or building services within commercial properties Experience of working under strict Health & Safety procedures including risk assessments and method statements Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
May 17, 2024
Full time
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
Technical Engineer - CTTV - Nottingham Onsite 5 days per week Salary - £28,000 - 34,000 Technical Engineer required for a leading client based in Nottingham. We're seeking an Engineer to join our technical support and development team. This multifaceted role includes testing and developing new CCTV, networking, and VMS software products, as well as overseeing helpdesk tickets, offering direct support to customers and internal teams, and crafting technical training materials. The ideal candidate will come from a technical background, ideally within the CCTV, Telematics, or IT sectors, and demonstrate exceptional analytical, problem-solving, and communication abilities. Key skills, Previous Technical Engineering experience Perform practical testing on CCTV, 4G Routers, and VMS software to detect and rectify issues, while also researching market trends and exploring emerging technologies/products. Assess, develop, and maintain Field Service guides to boost initial resolution rates and increase engineer proficiency Previous involvement in a technical capacity, preferably within the electronics or technology sector. While familiarity with CCTV or networking is advantageous, it's not mandatory. Proficiency and experience in the maintenance and installation of Routers, DVRs, CCTV equipment, or related technologies. Demonstrated aptitude for engaging in technical discussions, adept at challenging and probing to achieve optimal results. Exceptional communication skills, encompassing both written and verbal proficiency. Competency in Microsoft Office applications and the capacity to swiftly adapt to new software platforms. Self-driven with the capability to work autonomously, efficiently managing individual workload. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 16, 2024
Full time
Technical Engineer - CTTV - Nottingham Onsite 5 days per week Salary - £28,000 - 34,000 Technical Engineer required for a leading client based in Nottingham. We're seeking an Engineer to join our technical support and development team. This multifaceted role includes testing and developing new CCTV, networking, and VMS software products, as well as overseeing helpdesk tickets, offering direct support to customers and internal teams, and crafting technical training materials. The ideal candidate will come from a technical background, ideally within the CCTV, Telematics, or IT sectors, and demonstrate exceptional analytical, problem-solving, and communication abilities. Key skills, Previous Technical Engineering experience Perform practical testing on CCTV, 4G Routers, and VMS software to detect and rectify issues, while also researching market trends and exploring emerging technologies/products. Assess, develop, and maintain Field Service guides to boost initial resolution rates and increase engineer proficiency Previous involvement in a technical capacity, preferably within the electronics or technology sector. While familiarity with CCTV or networking is advantageous, it's not mandatory. Proficiency and experience in the maintenance and installation of Routers, DVRs, CCTV equipment, or related technologies. Demonstrated aptitude for engaging in technical discussions, adept at challenging and probing to achieve optimal results. Exceptional communication skills, encompassing both written and verbal proficiency. Competency in Microsoft Office applications and the capacity to swiftly adapt to new software platforms. Self-driven with the capability to work autonomously, efficiently managing individual workload. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Deerfoot IT Resources Limited
Southampton, Hampshire
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
May 15, 2024
Full time
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.