Disrepair Manager West London Salary - DOE + Car allowance Repairs and Maintenance Build Recruitment are working with a market-leading social housing contractor to recruit a Disrepair Manager for a new opportunity within their Responsive Maintenance division. The role is based out of their Hammersmith office, delivering reactive maintenance services across a key social housing contract. Key Responsibilities: - Lead and manage a team of Supervisors, Administrators, Planners, and Operatives. - Monitor and drive customer satisfaction levels across the contract. - Ensure large multi-trade repair jobs are effectively booked by the scheduling team, with clear trade and timeframe requirements. - Enforce operational policies including attendance, mobile phone usage, driving, no smoking, and substance policies, taking appropriate action when necessary. - Collaborate closely with the Commercial team to resolve invoicing issues that may impact contract profitability. - Ensure full compliance with Health and Safety legislation and internal procedures. About You: - Proven experience within the Repairs and Maintenance sector. - Strong track record of managing large-scale maintenance contracts. - Experience in leading diverse teams, including direct labour and supply chain partners. - Excellent Health and Safety knowledge, with a proven ability to manage compliance. - Commercially astute, with a solid understanding of profit and loss management on major contracts. If you're a results-driven leader with a passion for delivering high-quality social housing maintenance, we'd love to hear from you. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jul 30, 2025
Full time
Disrepair Manager West London Salary - DOE + Car allowance Repairs and Maintenance Build Recruitment are working with a market-leading social housing contractor to recruit a Disrepair Manager for a new opportunity within their Responsive Maintenance division. The role is based out of their Hammersmith office, delivering reactive maintenance services across a key social housing contract. Key Responsibilities: - Lead and manage a team of Supervisors, Administrators, Planners, and Operatives. - Monitor and drive customer satisfaction levels across the contract. - Ensure large multi-trade repair jobs are effectively booked by the scheduling team, with clear trade and timeframe requirements. - Enforce operational policies including attendance, mobile phone usage, driving, no smoking, and substance policies, taking appropriate action when necessary. - Collaborate closely with the Commercial team to resolve invoicing issues that may impact contract profitability. - Ensure full compliance with Health and Safety legislation and internal procedures. About You: - Proven experience within the Repairs and Maintenance sector. - Strong track record of managing large-scale maintenance contracts. - Experience in leading diverse teams, including direct labour and supply chain partners. - Excellent Health and Safety knowledge, with a proven ability to manage compliance. - Commercially astute, with a solid understanding of profit and loss management on major contracts. If you're a results-driven leader with a passion for delivering high-quality social housing maintenance, we'd love to hear from you. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Annual salary: up to £30,000.00 Job Posting Advert Planner - Administrator Croydon Full Time, Permanent Salary up to £30,000 per annum. We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: As a Planner/Administrator, you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector. A Planner/Administrator within our Croydon branch. You will be doing admin duties, WIP management, will be taking and receiving calls, receiving and responding email, raising variation requests, planning works in conjunction with our supply chain sub-contractors, liaising with sub-contractors regarding work progress and weekly updates, ensuing all the follow-on work required and plan in if supply chain sub-contractors need to return to site to complete snagging and/or additional works. Day to day duties: Answering client & internal calls and emails. Planning work for the sub-contractors. Administration of compliance checks and visits. Housekeeping of internal MCM system. General administration duties. Updating the Disrepair & Void tracker Approving Notice of Completions Issuing Payer notices Raising/issuing Variation requests Attending weekly meetings Mandatory training and compliance. Role Criteria: Previous Experience in Social housing Experience in voids or disrepairs Experience in a Planning role Experience in Building Maintenance Good Written and Verbal communication skills It Literate Good Customer Care skills All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 28, 2025
Full time
Annual salary: up to £30,000.00 Job Posting Advert Planner - Administrator Croydon Full Time, Permanent Salary up to £30,000 per annum. We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: As a Planner/Administrator, you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector. A Planner/Administrator within our Croydon branch. You will be doing admin duties, WIP management, will be taking and receiving calls, receiving and responding email, raising variation requests, planning works in conjunction with our supply chain sub-contractors, liaising with sub-contractors regarding work progress and weekly updates, ensuing all the follow-on work required and plan in if supply chain sub-contractors need to return to site to complete snagging and/or additional works. Day to day duties: Answering client & internal calls and emails. Planning work for the sub-contractors. Administration of compliance checks and visits. Housekeeping of internal MCM system. General administration duties. Updating the Disrepair & Void tracker Approving Notice of Completions Issuing Payer notices Raising/issuing Variation requests Attending weekly meetings Mandatory training and compliance. Role Criteria: Previous Experience in Social housing Experience in voids or disrepairs Experience in a Planning role Experience in Building Maintenance Good Written and Verbal communication skills It Literate Good Customer Care skills All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
An exciting opportunity has arisen for a skilled Property Repairs Team Leader to join a local authority on a 3 month contract, to lead the administrative and operational support functions within their busy Property Repairs Service (PRS). This short-term contract offers an excellent opportunity to contribute to the effective delivery of social housing and corporate property maintenance. Reporting to the Property Repairs Manager, you will be responsible for the day-to-day management of the scheduling, financial processing, systems administration, and back-office team, ensuring a consistent and customer-focused service in line with RBC CANDO values. Key responsibilities include: Leading the scheduling of day-to-day and void repairs, ensuring timely allocation of works to trade staff. Managing and supporting a team of administrators, coordinators and schedulers, with a focus on performance, development and service delivery. Deputising for the Property Repairs Manager when required. Responding to enquiries and complaints from customers, elected members, MPs, suppliers and contractors. Ensuring financial and operational data is recorded, processed and analysed accurately-including invoices, purchase orders, rechargeable repairs and budget tracking. Supporting the implementation of the Service Improvement Plan and contributing to continuous improvement. Monitoring team performance through regular meetings, 1:1s, appraisals and well-being check-ins. Maintaining compliance with Health & Safety, governance, and council policies. Leading on staff inductions, return-to-work processes and absence management. Representing PRS in cross-organisational project work. This role requires someone with strong leadership and organisational skills, ideally with experience in a local government or social housing repairs environment. A sound understanding of service performance, supply chain coordination, and customer service is essential. Please note, a full driving licence and access to a car for work is required for this role. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 25, 2025
Contractor
An exciting opportunity has arisen for a skilled Property Repairs Team Leader to join a local authority on a 3 month contract, to lead the administrative and operational support functions within their busy Property Repairs Service (PRS). This short-term contract offers an excellent opportunity to contribute to the effective delivery of social housing and corporate property maintenance. Reporting to the Property Repairs Manager, you will be responsible for the day-to-day management of the scheduling, financial processing, systems administration, and back-office team, ensuring a consistent and customer-focused service in line with RBC CANDO values. Key responsibilities include: Leading the scheduling of day-to-day and void repairs, ensuring timely allocation of works to trade staff. Managing and supporting a team of administrators, coordinators and schedulers, with a focus on performance, development and service delivery. Deputising for the Property Repairs Manager when required. Responding to enquiries and complaints from customers, elected members, MPs, suppliers and contractors. Ensuring financial and operational data is recorded, processed and analysed accurately-including invoices, purchase orders, rechargeable repairs and budget tracking. Supporting the implementation of the Service Improvement Plan and contributing to continuous improvement. Monitoring team performance through regular meetings, 1:1s, appraisals and well-being check-ins. Maintaining compliance with Health & Safety, governance, and council policies. Leading on staff inductions, return-to-work processes and absence management. Representing PRS in cross-organisational project work. This role requires someone with strong leadership and organisational skills, ideally with experience in a local government or social housing repairs environment. A sound understanding of service performance, supply chain coordination, and customer service is essential. Please note, a full driving licence and access to a car for work is required for this role. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Repairs Administration Team Leader 24.93 umbrella Warwickshire Hybrid We're looking for a Property Repairs Team Leader (Administration) to lead the administrative heart of our Property Repairs Service. You'll play a vital role in ensuring our social housing and corporate properties are maintained to a high standard, while supporting a culture of continuous improvement and customer-first service. Key Responsibilities of the Repairs Team Leader: Leading the day-to-day operations of our repairs admin team, including scheduling, systems, and financial processing. Deputising for the Property Repairs Manager when needed. Managing enquiries and complaints from customers, councillors, and MPs. Supporting service improvement initiatives and performance monitoring. Coaching and developing staff to deliver a modern, responsive repairs service. Overseeing financial controls, including invoices, purchase orders, and budget compliance. The successful Repairs Administrator Team Leader will have: Proven leadership and people management experience. Background in property repairs, housing, or maintenance services. Strong understanding of health & safety legislation and compliance. Please apply directly or contact the Sellick Office in Derby for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 24, 2025
Contractor
Repairs Administration Team Leader 24.93 umbrella Warwickshire Hybrid We're looking for a Property Repairs Team Leader (Administration) to lead the administrative heart of our Property Repairs Service. You'll play a vital role in ensuring our social housing and corporate properties are maintained to a high standard, while supporting a culture of continuous improvement and customer-first service. Key Responsibilities of the Repairs Team Leader: Leading the day-to-day operations of our repairs admin team, including scheduling, systems, and financial processing. Deputising for the Property Repairs Manager when needed. Managing enquiries and complaints from customers, councillors, and MPs. Supporting service improvement initiatives and performance monitoring. Coaching and developing staff to deliver a modern, responsive repairs service. Overseeing financial controls, including invoices, purchase orders, and budget compliance. The successful Repairs Administrator Team Leader will have: Proven leadership and people management experience. Background in property repairs, housing, or maintenance services. Strong understanding of health & safety legislation and compliance. Please apply directly or contact the Sellick Office in Derby for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: 1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to; Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. 2. Contribute towards continuous contractor performance improvement by; escalating consistent contractor failures for management resolution Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect Agreeing any necessary unforeseen extras as promptly as possible. 3. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. 4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal 5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
Jul 24, 2025
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officeron a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: 1. Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to; Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. 2. Contribute towards continuous contractor performance improvement by; escalating consistent contractor failures for management resolution Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect Agreeing any necessary unforeseen extras as promptly as possible. 3. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. 4. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal 5. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
The Company We are currently collaborating with a main contractor that specialises in the Responsive repairs, planned maintenance and retrofit projects for local authorities and housing associations. With offices across the UK the company now employs over 700 skilled operatives and specialists delivering a national solution with a local focus. Since their inception 20 years ago, the company has grown rapidly having completed works on over 5,000 tenanted properties and now turnover in excess of 80 million offering comprehensive works covering full kitchen and bathroom replacements, electrical rewires, boiler changes, new heating systems, disabled adaptations, external insulated rendering, general roofing, loft insulation, and external environmental works. The Role We are looking for an organised, proactive, and detail-focused Planned Works Administrator to support the delivery of planned maintenance and capital works. This key role acts as a central point of contact for clients, residents, and internal teams, helping to ensure that all planned works are delivered efficiently, accurately, and in line with contractual obligations. The ideal candidate will have previous experience in the social housing / construction sectors but it is not essential. Roles and responsibilities include but are not limited to: Act as a key point of contact for clients and customers. Promote positive relationships with residents, colleagues, subcontractors, and stakeholders. Provide clear communication and timely updates to all parties involved in planned works. Support the operational team with the smooth delivery of planned maintenance works. Ensure works are scheduled, monitored, and completed in line with contract requirements. Accurately process and input data related to works orders and project progress. Maintain filing systems (both manual and digital) to ensure accessible and up-to-date records. Retrieve and input data using internal IT systems and manual records as required. Monitor and track the status of works orders, updating records and informing relevant parties of changes. Ensure timely and accurate completion of paperwork and correspondence. Process and relay information to clients, customers, site teams, and management to facilitate work progression. Schedule appointments, manage diaries, and track work completion milestones. Provide administrative support during meetings, including note-taking and data preparation.
Jul 23, 2025
Full time
The Company We are currently collaborating with a main contractor that specialises in the Responsive repairs, planned maintenance and retrofit projects for local authorities and housing associations. With offices across the UK the company now employs over 700 skilled operatives and specialists delivering a national solution with a local focus. Since their inception 20 years ago, the company has grown rapidly having completed works on over 5,000 tenanted properties and now turnover in excess of 80 million offering comprehensive works covering full kitchen and bathroom replacements, electrical rewires, boiler changes, new heating systems, disabled adaptations, external insulated rendering, general roofing, loft insulation, and external environmental works. The Role We are looking for an organised, proactive, and detail-focused Planned Works Administrator to support the delivery of planned maintenance and capital works. This key role acts as a central point of contact for clients, residents, and internal teams, helping to ensure that all planned works are delivered efficiently, accurately, and in line with contractual obligations. The ideal candidate will have previous experience in the social housing / construction sectors but it is not essential. Roles and responsibilities include but are not limited to: Act as a key point of contact for clients and customers. Promote positive relationships with residents, colleagues, subcontractors, and stakeholders. Provide clear communication and timely updates to all parties involved in planned works. Support the operational team with the smooth delivery of planned maintenance works. Ensure works are scheduled, monitored, and completed in line with contract requirements. Accurately process and input data related to works orders and project progress. Maintain filing systems (both manual and digital) to ensure accessible and up-to-date records. Retrieve and input data using internal IT systems and manual records as required. Monitor and track the status of works orders, updating records and informing relevant parties of changes. Ensure timely and accurate completion of paperwork and correspondence. Process and relay information to clients, customers, site teams, and management to facilitate work progression. Schedule appointments, manage diaries, and track work completion milestones. Provide administrative support during meetings, including note-taking and data preparation.
Job Title: Commercial Administrator/responsive/reactive repairs Location: Newham Term: Temp 6 months with possibility of extension Rate: 18.33 hour PAYE Hours: 8:15- 4:15 Monday - Friday Are you ready to make a difference in the service industry? Our client is seeking a motivated Commercial Administrator to join their Responsive, Planned & Cyclical Repairs (RP&C) team! This temporary role offers an exciting opportunity to support the Senior Commercial Administrator. What You'll Do: Assist in administering job orders on TASK and Service Connects. Provide monthly valuations to clients for each work-stream. Communicate customer issues to operational and customer care teams promptly. Input data from worksheets and manage payroll time-sheets. Organise operative's workloads and general office administration. Ensure commercial information is accurately recorded and updated. Pass completed time-sheets to payroll within strict deadlines. Monitor and manage office stationery supplies and petty cash. What We're Looking For: Essential Skills: - GCSE level education (or equivalent) in English and Maths. - Experience in a commercial administrative role. - Proficiency with computerised systems for data entry and calculations. - Ability to thrive in a busy office environment. Desirable Skills: - Experience in social housing maintenance administration. - Knowledge of Northgate, TASK, and Service Connects and Total mobile systems. - Understanding of construction service sectors and NHF rates. If you're a proactive team player with excellent communication skills, we want to hear from you! Apply now to become our next Commercial Administrator and help us deliver exceptional service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 10, 2025
Seasonal
Job Title: Commercial Administrator/responsive/reactive repairs Location: Newham Term: Temp 6 months with possibility of extension Rate: 18.33 hour PAYE Hours: 8:15- 4:15 Monday - Friday Are you ready to make a difference in the service industry? Our client is seeking a motivated Commercial Administrator to join their Responsive, Planned & Cyclical Repairs (RP&C) team! This temporary role offers an exciting opportunity to support the Senior Commercial Administrator. What You'll Do: Assist in administering job orders on TASK and Service Connects. Provide monthly valuations to clients for each work-stream. Communicate customer issues to operational and customer care teams promptly. Input data from worksheets and manage payroll time-sheets. Organise operative's workloads and general office administration. Ensure commercial information is accurately recorded and updated. Pass completed time-sheets to payroll within strict deadlines. Monitor and manage office stationery supplies and petty cash. What We're Looking For: Essential Skills: - GCSE level education (or equivalent) in English and Maths. - Experience in a commercial administrative role. - Proficiency with computerised systems for data entry and calculations. - Ability to thrive in a busy office environment. Desirable Skills: - Experience in social housing maintenance administration. - Knowledge of Northgate, TASK, and Service Connects and Total mobile systems. - Understanding of construction service sectors and NHF rates. If you're a proactive team player with excellent communication skills, we want to hear from you! Apply now to become our next Commercial Administrator and help us deliver exceptional service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Disrepair/Voids Manager Salary - £55,000.00 - £58,000.00 + Car allowance Build Recruitment are working with a market-leading social housing contractor to recruit a Voids & Disrepairs Manager for a new opportunity based within their Hammersmith & Fulham Office. Key Responsibilities: Lead and manage a team of Supervisors, Administrators, Planners, and Operatives. Monitor and drive customer satisfaction levels across the contract Ensure large multi-trade repair jobs are effectively booked by the scheduling team, with clear trade and timeframe requirements. Enforce operational policies including attendance, mobile phone usage, driving, no smoking, and substance policies, taking appropriate action when necessary. Collaborate closely with the Commercial team to resolve invoicing issues that may impact contract profitability Ensure full compliance with Health and Safety legislation and internal procedures. About You: Proven experience within the Repairs and Maintenance sector. Strong track record of managing large-scale maintenance contracts. Experience in leading diverse teams, including direct labour and supply chain partners. Excellent Health and Safety knowledge, with a proven ability to manage compliance. Commercially astute, with a solid understanding of profit and loss management on major contracts. If you're a results-driven leader with a passion for delivering high-quality social housing maintenance, we'd love to hear from you. Please apply or contact Cheri Bulmer at Build Recruitment on (phone number removed) or email (url removed) for further details. We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jul 09, 2025
Full time
Disrepair/Voids Manager Salary - £55,000.00 - £58,000.00 + Car allowance Build Recruitment are working with a market-leading social housing contractor to recruit a Voids & Disrepairs Manager for a new opportunity based within their Hammersmith & Fulham Office. Key Responsibilities: Lead and manage a team of Supervisors, Administrators, Planners, and Operatives. Monitor and drive customer satisfaction levels across the contract Ensure large multi-trade repair jobs are effectively booked by the scheduling team, with clear trade and timeframe requirements. Enforce operational policies including attendance, mobile phone usage, driving, no smoking, and substance policies, taking appropriate action when necessary. Collaborate closely with the Commercial team to resolve invoicing issues that may impact contract profitability Ensure full compliance with Health and Safety legislation and internal procedures. About You: Proven experience within the Repairs and Maintenance sector. Strong track record of managing large-scale maintenance contracts. Experience in leading diverse teams, including direct labour and supply chain partners. Excellent Health and Safety knowledge, with a proven ability to manage compliance. Commercially astute, with a solid understanding of profit and loss management on major contracts. If you're a results-driven leader with a passion for delivering high-quality social housing maintenance, we'd love to hear from you. Please apply or contact Cheri Bulmer at Build Recruitment on (phone number removed) or email (url removed) for further details. We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officer on a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to: Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications. Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. Contribute towards continuous contractor performance improvement by: Escalating consistent contractor failures for management resolution. Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect. Agreeing any necessary unforeseen extras as promptly as possible. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
Feb 17, 2025
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Technical Quality Officer on a 3 months contract initially with a possibility of further extension. Brief of the role: Inspections to the internal and external areas of our housing stock for remedial repairs. Post inspections of completed works to verify quality, customer service and VFM. Validation of variation claims from both in house teams and contractors. Assisting with complaints and casework including providing reports, inspections and technical advice. Requirement - essential/desirable skills/qualification/experience: Good technical knowledge of housing repairs, previous experience of working in social housing repairs and maintenance, Qualified to HNC or equivalent, good customer service skills, able to work by yourself or as part of a team. Working patterns/WFH options: Generally 8 to 4 or 8.30 to 4.30 or 9 to 5. Any additional requirements: Preferable access to a vehicle that can be used for work visits and travel back to the office. Purpose of the job: Provide expert quality assessment of repair & maintenance works through use of specialist skills and knowledge, to deliver technical support and contract management of the Repair & Maintenance contract. Ensure that a high level of works delivered, working with contractors/customers to address service failures through appropriate contract sanctions. Principal accountabilities: Act as Contract Administrator, using a range of specialist skills and technical expertise, to ensure effective performance by the service provider. This will require the post holder to: Use technical expertise to inspect, specify and analyse repairs required to rectify a range of defects (including major defects), aiming to carry out cost effective repairs and repair programmes. This includes the production of detailed specifications. Undertake scheduled post inspections in accordance with contract management targets to assess specific work quality, recommending appropriate remedial action to the contractor to ensure the service provided meets the required contract standard. Ensure contractor sanctions for service failures are correctly applied in accordance with contract requirements. Contribute towards continuous contractor performance improvement by: Escalating consistent contractor failures for management resolution. Providing technical recommendations for service improvement. Management and control of costs by specifying accurately and completely all the required work necessary for the rectification of a defect. Agreeing any necessary unforeseen extras as promptly as possible. Procure specialist contractors for the supply of services in accordance with procurement requirements - Contract Standing Orders - to include preparation of specifications, contracts, tenant and formal leasehold consultation as appropriate. Manage and monitor service and maintenance contracts to ensure compliance to Council requirements, as well as health & safety legislation and protocols on all sites where repairs and maintenance is being undertaken. Also, provide technical support in the repair & maintenance management of common areas to address health & safety issues and enhance their aesthetic appeal. Respond to and resolve customer problems in the day to day operation of the contracts, including preparation of condition survey reports and agreement of action plans with contractors and consultants as required. If this sounds good to you, please apply for more information or contact us directly.
We now have an exciting opportunity for a Repairs Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts. Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will do this by acting as the main link between our operational team (maintenance operatives and engineers) and our contact centre team. You will also interface on a front line level with our end Clients within the NHS. As Administrator other key responsibilities would include: Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to. Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing. Updating databases, spreadsheets and and management systems with for example; cost information, timesheets. Compiling various reports on subcontractor spends, engineer work loads, mileage sheets, invoicing and PPM and reactive jobs received during the month. Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner. General administrative duties, ie filing, ordering stationery and uniforms etc What we can offer you; 25 days holiday Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance and income protection Flexible benefits for you to choose from including Critical Illness, DenPlan, Cycle to work schemes and the ability to purchase up to an additional 5 days holiday. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more Full training, ongoing coaching and support Opportunities to progress your career across the business This Administrator position is offered on a full time permanent basis and the core working hours are 40 per week, Monday to Friday 8am to 5pm . Experience Required The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS, however candidates with housing and/or education repairs experience will also be considered. You will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and have excellent knowledge of Microsoft packages such as Word, Excel and Powerpoint. This is a varied role with opportunity for growth and development. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Feb 15, 2025
Full time
We now have an exciting opportunity for a Repairs Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts. Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose. Job Purpose The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will do this by acting as the main link between our operational team (maintenance operatives and engineers) and our contact centre team. You will also interface on a front line level with our end Clients within the NHS. As Administrator other key responsibilities would include: Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to. Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing. Updating databases, spreadsheets and and management systems with for example; cost information, timesheets. Compiling various reports on subcontractor spends, engineer work loads, mileage sheets, invoicing and PPM and reactive jobs received during the month. Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner. General administrative duties, ie filing, ordering stationery and uniforms etc What we can offer you; 25 days holiday Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Company pension, life assurance and income protection Flexible benefits for you to choose from including Critical Illness, DenPlan, Cycle to work schemes and the ability to purchase up to an additional 5 days holiday. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more Full training, ongoing coaching and support Opportunities to progress your career across the business This Administrator position is offered on a full time permanent basis and the core working hours are 40 per week, Monday to Friday 8am to 5pm . Experience Required The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS, however candidates with housing and/or education repairs experience will also be considered. You will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and have excellent knowledge of Microsoft packages such as Word, Excel and Powerpoint. This is a varied role with opportunity for growth and development. If you have the above experience, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Job Opportunity: Repairs Administrator (Temporary) Position: Repairs Administrator Contract: Temporary, 3 Month contract Possibility of Extension: Yes, based on performance Pay Rate: 15.18 per hour (PAYE) Working Hours: 37.5 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM1 4LE Job Purpose: The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues, (Customer Care and Repairs) and involves triaging Housing Management enquiries, repairs calls and logging the repair, managing busy email inboxes and undertaking admin tasks. Key Responsibilities: The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections. Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems. Qualifications and Experience: Experience in delivering high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc Excellent listening skills, analysis of customer needs and applying appropriate resolution Good written and oral communications A proactive approach to responding to customer needs and expectations Be able to work as an individual and as a member of a team Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs. Empathetic Use of NEC (Northgate) or equivalent Outcome focused Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Feb 01, 2025
Contractor
Job Opportunity: Repairs Administrator (Temporary) Position: Repairs Administrator Contract: Temporary, 3 Month contract Possibility of Extension: Yes, based on performance Pay Rate: 15.18 per hour (PAYE) Working Hours: 37.5 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM1 4LE Job Purpose: The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues, (Customer Care and Repairs) and involves triaging Housing Management enquiries, repairs calls and logging the repair, managing busy email inboxes and undertaking admin tasks. Key Responsibilities: The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections. Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems. Qualifications and Experience: Experience in delivering high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc Excellent listening skills, analysis of customer needs and applying appropriate resolution Good written and oral communications A proactive approach to responding to customer needs and expectations Be able to work as an individual and as a member of a team Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs. Empathetic Use of NEC (Northgate) or equivalent Outcome focused Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
This is an opportunity to join a reputable award wining social housing organisation a Repairs Administrator Benefits for the Repairs Administartor role £450 yearly flexible benefit pot to use against benefits of your choice Salary of £23, Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Company pension scheme, matched up to 12% Life cover 4 x annual salary SmartTech - Buy an electrical item and pay it off through your salary over 12 months. Flexible working Recognition scheme Wellbeing discountsThe role of Repairs Administrator As a Maintenance Scheduler , you will be part of a small team that deliver an effective administrative service, providing day-to-day support to the Property Repairs Team.Skills/Experience required for the Repairs Administrator role A good understanding of property maintenance terminology The ability to manage your own workload Experience coming form a similar environment working as a Repairs Administrator A passion for providing great customer service Strong administration experience within a busy office environment Experience of using a number of different computer systemsIf you would like to hear more about this opportunity please send your CV to . uk
Dec 19, 2022
Full time
This is an opportunity to join a reputable award wining social housing organisation a Repairs Administrator Benefits for the Repairs Administartor role £450 yearly flexible benefit pot to use against benefits of your choice Salary of £23, Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Company pension scheme, matched up to 12% Life cover 4 x annual salary SmartTech - Buy an electrical item and pay it off through your salary over 12 months. Flexible working Recognition scheme Wellbeing discountsThe role of Repairs Administrator As a Maintenance Scheduler , you will be part of a small team that deliver an effective administrative service, providing day-to-day support to the Property Repairs Team.Skills/Experience required for the Repairs Administrator role A good understanding of property maintenance terminology The ability to manage your own workload Experience coming form a similar environment working as a Repairs Administrator A passion for providing great customer service Strong administration experience within a busy office environment Experience of using a number of different computer systemsIf you would like to hear more about this opportunity please send your CV to . uk
Administrator Leeds 40 Hours a week Mon-Fri Perm - £9.90ph Our client delivers people-focused property services that deliver better outcomes for customers and clients. Covering repairs and maintenance on housing contracts, managing properties, building homes and supporting clients with all their property needs. Due to recent growth in the business, our client are looking to recruit an enthusiastic and driven Helpdesk Administrator to join their team, looking after planned and reactive works and maintenance within their social housing contract. You will be responsible for: Controlling and monitoring the daily work activity, using the organisations IT system to ensure work is allocated and delivered to agreed business priorities in the most cost-effective way. Scheduling work to meet contract requirements Validating each job to ensure the required information is available, Rescheduling jobs that fall out of programme and prioritising and scheduling backfill and reinstatement tasks. Booking jobs in for engineers and planning schedules Liaise with operatives to ensure work is completed within a specific time. Liaise with other departments to ensure that service is delivered to the organisations service delivery standards. Data inputting The ideal candidate will: Previous Planning/Admin experience Knowledge of Microsoft office software in particular Outlook, Word, and Excel. Excellent communication skills with both internal and external customers. Have previous experience within an office environment Have a hardworking can-do attitude Working hours are Monday - Friday 8am - 5pm. The wage is £9.90 per hour plus benefits and good scope for progression for the right candidates, the role is on a temp to perm basis. To apply please click the link or send a CV to Wensdy - or call
Dec 09, 2022
Full time
Administrator Leeds 40 Hours a week Mon-Fri Perm - £9.90ph Our client delivers people-focused property services that deliver better outcomes for customers and clients. Covering repairs and maintenance on housing contracts, managing properties, building homes and supporting clients with all their property needs. Due to recent growth in the business, our client are looking to recruit an enthusiastic and driven Helpdesk Administrator to join their team, looking after planned and reactive works and maintenance within their social housing contract. You will be responsible for: Controlling and monitoring the daily work activity, using the organisations IT system to ensure work is allocated and delivered to agreed business priorities in the most cost-effective way. Scheduling work to meet contract requirements Validating each job to ensure the required information is available, Rescheduling jobs that fall out of programme and prioritising and scheduling backfill and reinstatement tasks. Booking jobs in for engineers and planning schedules Liaise with operatives to ensure work is completed within a specific time. Liaise with other departments to ensure that service is delivered to the organisations service delivery standards. Data inputting The ideal candidate will: Previous Planning/Admin experience Knowledge of Microsoft office software in particular Outlook, Word, and Excel. Excellent communication skills with both internal and external customers. Have previous experience within an office environment Have a hardworking can-do attitude Working hours are Monday - Friday 8am - 5pm. The wage is £9.90 per hour plus benefits and good scope for progression for the right candidates, the role is on a temp to perm basis. To apply please click the link or send a CV to Wensdy - or call
What are we looking for? We have the opportunity for a strong Administrator to join our Surveyor team on a 6 month fixed term contract. You will be providing administrative support to internal and external customers as part of the Repairs Team, support to the surveying service and receive and respond to customer' maintenance related enquiries and carry out all administrative duties related to this role, whilst providing an excellent level of customer service. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home. Please note, one of your office days, must be a Friday. However it's important to note that we will need you to be in the office whilst you are training which usually last's around 4-6 weeks, this is so we can get you get up to speed and ensure you are fully set up in your new role. Some of the key tasks and responsibilities include: Manage surveyors diaries Process all works associated with the work to void properties including but not limited to raising work orders, processing keys, booking pre void inspections, follow utilities process and all other voids related tasks as required Book surveyor pre and post inspections Raise auditor requests for surveyors Book mutual exchange inspections for surveyors Complete customer feedback on surveyor related tasks Manage the surveyors email inbox Assist colleagues with all surveyor related enquiries Receive and process repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face Administer CRM, Northgate and other databases in use by the organisation. Provide administrative support for the decant process To be successful in this role, we'd be looking for the following... Experience in a role dealing with customers and responding to customer queries Administration experience Experience in monitoring and maintaining databases Excellent IT skills Experience of collating information, reporting and evaluating outcomes What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 24, 2022
Full time
What are we looking for? We have the opportunity for a strong Administrator to join our Surveyor team on a 6 month fixed term contract. You will be providing administrative support to internal and external customers as part of the Repairs Team, support to the surveying service and receive and respond to customer' maintenance related enquiries and carry out all administrative duties related to this role, whilst providing an excellent level of customer service. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home. Please note, one of your office days, must be a Friday. However it's important to note that we will need you to be in the office whilst you are training which usually last's around 4-6 weeks, this is so we can get you get up to speed and ensure you are fully set up in your new role. Some of the key tasks and responsibilities include: Manage surveyors diaries Process all works associated with the work to void properties including but not limited to raising work orders, processing keys, booking pre void inspections, follow utilities process and all other voids related tasks as required Book surveyor pre and post inspections Raise auditor requests for surveyors Book mutual exchange inspections for surveyors Complete customer feedback on surveyor related tasks Manage the surveyors email inbox Assist colleagues with all surveyor related enquiries Receive and process repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face Administer CRM, Northgate and other databases in use by the organisation. Provide administrative support for the decant process To be successful in this role, we'd be looking for the following... Experience in a role dealing with customers and responding to customer queries Administration experience Experience in monitoring and maintaining databases Excellent IT skills Experience of collating information, reporting and evaluating outcomes What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
We are looking for a call centre administrator to join our busy exciting office in Dartford. This role is working Monday to Friday 35 - 40 hours per week and would suit somebody local to Walton on Thames and the surrounding areas, who experience within social housing or an administrative role. Purpose of the Role/Role Overview: To act as the main point of customer contact for servicing and responsive maintenance. Work alongside the Senior Call Centre Administrators with assisting on the relevant Region contracts in order to maintain high standards of customer service and create an improved customer experience. To maintain high standards of customer service and improved customer experience. General Duties/Key Responsibilities: • Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner • Be on hand to support the Junior Call Centre Administrators at all times • Act as the main point of contact for end users and manage the customer relationship • Answer customer queries and take ownership of any issues arising through to completion • Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely • Responding to customer emails • Make outbound calls to customers to arrange appointments If you are interested in this position then please apply via this advert. For more information please call Teresa on (phone number removed)
Dec 01, 2021
Full time
We are looking for a call centre administrator to join our busy exciting office in Dartford. This role is working Monday to Friday 35 - 40 hours per week and would suit somebody local to Walton on Thames and the surrounding areas, who experience within social housing or an administrative role. Purpose of the Role/Role Overview: To act as the main point of customer contact for servicing and responsive maintenance. Work alongside the Senior Call Centre Administrators with assisting on the relevant Region contracts in order to maintain high standards of customer service and create an improved customer experience. To maintain high standards of customer service and improved customer experience. General Duties/Key Responsibilities: • Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner • Be on hand to support the Junior Call Centre Administrators at all times • Act as the main point of contact for end users and manage the customer relationship • Answer customer queries and take ownership of any issues arising through to completion • Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely • Responding to customer emails • Make outbound calls to customers to arrange appointments If you are interested in this position then please apply via this advert. For more information please call Teresa on (phone number removed)
