Deerfoot IT Resources Limited
Southampton, Hampshire
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
May 15, 2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
May 15, 2024
Full time
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ).Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
May 15, 2024
Full time
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
Role: Senior Technical Support Location: Cheshire/Crewe Salary: £35,000 - £40,000 Are you ready to elevate your career in IT support? We're on the lookout for a Senior Technical Support champion to join our dynamic team! With a competitive salary ranging from £35,000 to £40,000 (depending on your experience), plus an array of enticing benefits, this permanent role offers the perfect opportunity to thrive and grow. Why Join Us? Enjoy the flexibility of a Monday to Friday schedule (9am - 5pm), with occasional on-call duties and weekend work (1 week in 4). Take advantage of a company van (complete with a fuel card for business use) or expensed mileage. Secure your future with a workplace pension and revel in the convenience of free parking. Embrace a generous 28 days of annual leave to recharge and explore. Your Responsibilities: Collaborate with and support our dynamic team, fostering a culture of success. Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues. Your Qualities and Skills: Exude professionalism and a positive attitude, embodying our commitment to excellence. Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow. Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment. Communicate effectively, both verbally and in writing, maintaining polished presentation. Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie. Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies. Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts. Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement. This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( sophie . - group . co. uk)
May 15, 2024
Full time
Role: Senior Technical Support Location: Cheshire/Crewe Salary: £35,000 - £40,000 Are you ready to elevate your career in IT support? We're on the lookout for a Senior Technical Support champion to join our dynamic team! With a competitive salary ranging from £35,000 to £40,000 (depending on your experience), plus an array of enticing benefits, this permanent role offers the perfect opportunity to thrive and grow. Why Join Us? Enjoy the flexibility of a Monday to Friday schedule (9am - 5pm), with occasional on-call duties and weekend work (1 week in 4). Take advantage of a company van (complete with a fuel card for business use) or expensed mileage. Secure your future with a workplace pension and revel in the convenience of free parking. Embrace a generous 28 days of annual leave to recharge and explore. Your Responsibilities: Collaborate with and support our dynamic team, fostering a culture of success. Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues. Your Qualities and Skills: Exude professionalism and a positive attitude, embodying our commitment to excellence. Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow. Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment. Communicate effectively, both verbally and in writing, maintaining polished presentation. Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie. Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies. Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts. Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement. This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( sophie . - group . co. uk)
An experienced 1st Line Technical Support Engineer with relevant experience is needed to join our team at Fortis Hosting, a leading IT Services and IT Consulting company based in London on a full-time basis. For over 12 years, we have been providing cloud, consultancy, IT support and procurement services to Private and Public sector organisations in the UK and internationally. The successful candidate will be dedicated to handling initial technical calls, solving them and escalating them where appropriate. The role involves resolving issues by finding solutions and replicating customers problems in-house. This is an excellent opportunity to progress your career with a well-established company! About Us Our ethos is to work with our clients in analysing and understanding their business requirements and constraints, allowing us to design and implement solutions that reduce cost and substantially increase reliability and flexibility. All our services and solutions are completely bespoke, and we pride ourselves on having a very personal approach with all our clients. Key Responsibilities: Escalating issues to suppliers and development teams to reduce any potential delays Conducting extensive troubleshooting to identify the root cause of an issue Responding to and analysing complex technical queries that may require deviation from standard procedures Directing clients through issue resolution, including occasional customer site meetings, providing status reports and regular updates Recording customer contact and activities in the helpdesk system Updating and managing the current working knowledge of the cloud products and services Working on the helpdesk providing technical support team by telephone, email and remote assistance Helping to manage support incidents for engineers out of the office on installations Extensive training will be provided for cloud products and solutions: Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within a customer-focused environment Experience with Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft Exposure to Apple MAC and Linux is desirable Required Skills: Problem-solving in the course of day-to-day activity Good communicator with the ability to build good relationships with customers Analytical thinking and decision-making Good communicator with an excellent telephone manner and high levels of spoken and written English Ability to cope well under pressure Ability to work independently and as part of a team An active interest in IT and technology A great desire to learn new technologies and constantly push knowledge and skill sets Benefits: Staff Pension Private Health Care Hybrid Working Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, IT Systems Consultant, IT Solutions Consultant, Technology Advisor, Technology Support Specialist, IT Service Desk Consultant, IT Operations Specialist may also be considered for this role.
May 15, 2024
Full time
An experienced 1st Line Technical Support Engineer with relevant experience is needed to join our team at Fortis Hosting, a leading IT Services and IT Consulting company based in London on a full-time basis. For over 12 years, we have been providing cloud, consultancy, IT support and procurement services to Private and Public sector organisations in the UK and internationally. The successful candidate will be dedicated to handling initial technical calls, solving them and escalating them where appropriate. The role involves resolving issues by finding solutions and replicating customers problems in-house. This is an excellent opportunity to progress your career with a well-established company! About Us Our ethos is to work with our clients in analysing and understanding their business requirements and constraints, allowing us to design and implement solutions that reduce cost and substantially increase reliability and flexibility. All our services and solutions are completely bespoke, and we pride ourselves on having a very personal approach with all our clients. Key Responsibilities: Escalating issues to suppliers and development teams to reduce any potential delays Conducting extensive troubleshooting to identify the root cause of an issue Responding to and analysing complex technical queries that may require deviation from standard procedures Directing clients through issue resolution, including occasional customer site meetings, providing status reports and regular updates Recording customer contact and activities in the helpdesk system Updating and managing the current working knowledge of the cloud products and services Working on the helpdesk providing technical support team by telephone, email and remote assistance Helping to manage support incidents for engineers out of the office on installations Extensive training will be provided for cloud products and solutions: Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within a customer-focused environment Experience with Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft Exposure to Apple MAC and Linux is desirable Required Skills: Problem-solving in the course of day-to-day activity Good communicator with the ability to build good relationships with customers Analytical thinking and decision-making Good communicator with an excellent telephone manner and high levels of spoken and written English Ability to cope well under pressure Ability to work independently and as part of a team An active interest in IT and technology A great desire to learn new technologies and constantly push knowledge and skill sets Benefits: Staff Pension Private Health Care Hybrid Working Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, IT Systems Consultant, IT Solutions Consultant, Technology Advisor, Technology Support Specialist, IT Service Desk Consultant, IT Operations Specialist may also be considered for this role.
Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions. Your responsibilities will include: Providing product-related information and technical support to their German-speaking customers Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers Entering information into the call management database Escalating the call to the next appropriate level of customer service management where necessary About you: This role is a great opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems. The company offers amazing benefits, training and a career development path. Profile: Required to be fluent in German and English (written and spoken) Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment Solid knowledge of Microsoft operating systems Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills To apply, please send your CV in English and in Word format to Joana. languagematters is acting as an employment agency in relation to this vacancy.
May 14, 2024
Full time
Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions. Your responsibilities will include: Providing product-related information and technical support to their German-speaking customers Dealing with queries from distributors, partners, re-sellers, subcontractors and engineers Entering information into the call management database Escalating the call to the next appropriate level of customer service management where necessary About you: This role is a great opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems. The company offers amazing benefits, training and a career development path. Profile: Required to be fluent in German and English (written and spoken) Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment Solid knowledge of Microsoft operating systems Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills To apply, please send your CV in English and in Word format to Joana. languagematters is acting as an employment agency in relation to this vacancy.
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
May 14, 2024
Full time
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
IT Helpdesk Engineer IT helpdesk, working with a close-knit team of professionals providing a support for company IT, infrastructure and assisting customers with sophisticated alarm systems. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company. We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems, this role also enables a variable IT helpdesk service for customers, head office and remote staff alike. We are looking to appoint a Technical Service and IT Engineer to perform an IT Helpdesk function based within our C-T Centre in Bournemouth. Key Role Functions Technical Support - Provide a highly responsive level of IT helpdesk and technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting and resolving issues via phone and online tools. IT Support - Providing first level of IT support for company staff and IT infrastructure support where required. Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products. Assist with implementation and maintenance of hardware, software and peripherals. System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers. Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos. The Company We are proud to be leading innovators in the UK s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals. Courtney Thorne's SMART nurse call system is designed to help with service improvements and operating cost savings. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity which also acts as a crucial audit tool. Courtney Thorne are committed to giving a high-quality service, from initial consultation and installation, to ongoing customer service. Our team of engineers each undergo comprehensive training at Technical Assistance Centre and ongoing refreshers to stay up to date. The Person The key skills, characteristics and qualities of a Technical Service and IT Engineer are: Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components, plus a broad knowledge of IT infrastructure. Using natural problem solving skills and hands-on IT experience with remote troubleshooting tools and automation programs to resolve technical issues. Ability to work alone and in teams where clear communication and accurate reporting into our ERP based processes is important. Methodical approach to identifying problems and attention to detail. This is an over the phone and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key.
May 14, 2024
Full time
IT Helpdesk Engineer IT helpdesk, working with a close-knit team of professionals providing a support for company IT, infrastructure and assisting customers with sophisticated alarm systems. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company. We are a leading technology and service provider across the care and healthcare sector, delivering exceptional service supporting our bespoke designed wireless computer systems, this role also enables a variable IT helpdesk service for customers, head office and remote staff alike. We are looking to appoint a Technical Service and IT Engineer to perform an IT Helpdesk function based within our C-T Centre in Bournemouth. Key Role Functions Technical Support - Provide a highly responsive level of IT helpdesk and technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting and resolving issues via phone and online tools. IT Support - Providing first level of IT support for company staff and IT infrastructure support where required. Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products. Assist with implementation and maintenance of hardware, software and peripherals. System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers. Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos. The Company We are proud to be leading innovators in the UK s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals. Courtney Thorne's SMART nurse call system is designed to help with service improvements and operating cost savings. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity which also acts as a crucial audit tool. Courtney Thorne are committed to giving a high-quality service, from initial consultation and installation, to ongoing customer service. Our team of engineers each undergo comprehensive training at Technical Assistance Centre and ongoing refreshers to stay up to date. The Person The key skills, characteristics and qualities of a Technical Service and IT Engineer are: Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components, plus a broad knowledge of IT infrastructure. Using natural problem solving skills and hands-on IT experience with remote troubleshooting tools and automation programs to resolve technical issues. Ability to work alone and in teams where clear communication and accurate reporting into our ERP based processes is important. Methodical approach to identifying problems and attention to detail. This is an over the phone and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key.
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 14, 2024
Full time
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Musk Process Services
Desborough, Northamptonshire
Musk Process Services is part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 1000 people works for and with a diverse Blue Chip client base across diverse sectors including Manufacturing, Food, Government and private programs. We are currently looking for a Contracts Administrator / Helpdesk Administrator to join our site based team on the outskirts of Kettering, Northamptonshire. (Burton Latimer) Working as part of a Building Services Maintenance Team you will be responsible for assigning reactive maintenance jobs to our multi-skilled team of building services maintenance engineers. Key Responsibilities Answering helpdesk phone and providing information and updates to internal and client teams Responding to update requests via email Registering, progressing and closing of the jobs on CMMS systems Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required Generate purchase orders for materials and subcontractor requirements. Inform the Operations Managers of any potential SLA failures. Accurate and efficient logging reactive jobs via telephone and email Utilise internal reports to drive performance and meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Ensure all PPMs are completed within the appropriate timescales. Skills & Experience Excellent customer service skills Strong IT skills used to working with MS Packages Excellent organisational and communication skills Experience of face to face interactions with external contractors as well as key stakeholders Specific Qualifications Previous experience of working on a helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning / scheduling PPM / reactive works. Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Due to the location it is preferred that the right person will hold a driving license with own transport What we offer A competitive salary and benefits package Career Development within a growing and constantly evolving business We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
May 14, 2024
Full time
Musk Process Services is part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 1000 people works for and with a diverse Blue Chip client base across diverse sectors including Manufacturing, Food, Government and private programs. We are currently looking for a Contracts Administrator / Helpdesk Administrator to join our site based team on the outskirts of Kettering, Northamptonshire. (Burton Latimer) Working as part of a Building Services Maintenance Team you will be responsible for assigning reactive maintenance jobs to our multi-skilled team of building services maintenance engineers. Key Responsibilities Answering helpdesk phone and providing information and updates to internal and client teams Responding to update requests via email Registering, progressing and closing of the jobs on CMMS systems Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required Generate purchase orders for materials and subcontractor requirements. Inform the Operations Managers of any potential SLA failures. Accurate and efficient logging reactive jobs via telephone and email Utilise internal reports to drive performance and meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Ensure all PPMs are completed within the appropriate timescales. Skills & Experience Excellent customer service skills Strong IT skills used to working with MS Packages Excellent organisational and communication skills Experience of face to face interactions with external contractors as well as key stakeholders Specific Qualifications Previous experience of working on a helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning / scheduling PPM / reactive works. Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Due to the location it is preferred that the right person will hold a driving license with own transport What we offer A competitive salary and benefits package Career Development within a growing and constantly evolving business We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The successful Software Machine Build Engineer will help with the continuous support of robotic manufacturing for the companys production processes. This role involves; Maintenance of Software/PLC programming Maintenance of Keyence vision equipment Assistance in Integration of robotic systems into manufacturing Utilising the helpdesk function to priories and complete tasks Working alongside our experience click apply for full job details
May 13, 2024
Full time
The successful Software Machine Build Engineer will help with the continuous support of robotic manufacturing for the companys production processes. This role involves; Maintenance of Software/PLC programming Maintenance of Keyence vision equipment Assistance in Integration of robotic systems into manufacturing Utilising the helpdesk function to priories and complete tasks Working alongside our experience click apply for full job details
Class Technology Solutions Ltd
Abingdon, Oxfordshire
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting op portunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 13, 2024
Full time
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting op portunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Purpose of the Role The Turing Building is a new build high quality 340,000 sq. ft office property located just behind the Westfield Retail Mall, at Stratford, comprising 21 floors of offices, 3 retail unit and a cinema. In addition, a community hub / amenity space and terrace at level 21 which Savills will operate. The development is scheduled for completion in August 2024, the client is Lendlease as is the main contractor. Savills are at present mobilising the building ahead of practical completion. The Cinema unit has been let to Everyman who will commence fit out at the time of practical completion, there is interest in the offices generally at present, however no lettings agreed, so at the time of practical completion, it is anticipated the building will be largely vacant. Savills are tasked to ensure a smooth transition from base build into a business-as-usual model, ensuring an exceptional level of service is provided from the onset along with high standards of building presentation, however at the same time, ensuring operational costs are managed carefully. It has been agreed with the Client that the on-site management team will comprise a General Manager, an Operations Manager and a Customer Services Manager. Engineering Management is planned as a shared resource. The recruitment of the General Manager will follow on after the recruitment of the Operations Manager. This is an outstanding opportunity for an experienced Operations Manager to make their mark on a local high-profile development, taking forward the operational management from mobilisation, through occupier on boarding and fitting out, then into a BAU model. The successful candidate will be required, along with the management team, to deliver our clients vision & values in an innovative and operationally efficient manner, ensuring services are delivered to a high standard and also embracing ESG / Sustainability aspirations. Key Responsibilities Operational, General To have day to day responsibility for the operational management of the building covering security, front of house, retained area cleaning, façade cleaning, building fabric maintenance, overseeing the efficient running of the loading dock, waste handling / recycling, and related process & Health & Safety management. Initially ensuring the newly appointed service partners settle in and that operational procedures are swiftly established and documented, specifically in connection with site logistics, and the efficient operation of the Loading Dock, and in anticipation of an operationally involved fit out period, which could span 2 years. Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. To initially assist with the preparation, review and finalisation of building emergency risk management & emergency handling plans and process. And from time to time, on-going review. To ensure that all relevant base build warranties are suitably respected and maintained, reporting any breaches to the General Manager. Responsibility for liaising with representatives from the base build team with regard to base build construction snagging / defects, ensuring that any new base build issues are reported in line with agreed procedures. Ensuring access for associated works. To deal with all general queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend the property (if out of normal business hours) as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team at Savills, to evaluate, from time to time, contractual relationships and ensure that the service provided by service partners, are in line with the agreed specifications. Ensure that any shortcomings in service delivery are dealt with swiftly and appropriately. Operational - Technical and Maintenance Whilst the MEP services will be operated & maintained by an external service provider, with supervision from a Savills Engineering resource, and as such, direct responsibility for the operation & maintenance of the Building Services installations will not be the responsibility of the Operations Manager. However it is expected that the Operational Manager will acquire a general working knowledge of the Building Services installations, including the BMS and other software used in the monitoring of the building services systems and facilities and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise, in the event of an emergency situation. Working as a team, as may be required in such situations, with the on-site shift engineers & team. To obtain a general understanding of the on-site utility metering installation and associated reconciliation process. To monitor the performance of any service partners appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance In connection with the day-to-day operation of the building, ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety, particularly with regard to external faced access given the high-rise nature of the building. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90%. Ensuring that a full set of risk assessments are held, and actions plans are implemented, diligently and competently at all times. Ensure all required operation & maintenance checklists are completed and uploaded within the appropriate time scales. Record utility consumption, for the site and update systems accordingly. Staff Management Manage all personnel if applicable and service partners on a day-to-day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Ensure that best pr
May 13, 2024
Full time
Purpose of the Role The Turing Building is a new build high quality 340,000 sq. ft office property located just behind the Westfield Retail Mall, at Stratford, comprising 21 floors of offices, 3 retail unit and a cinema. In addition, a community hub / amenity space and terrace at level 21 which Savills will operate. The development is scheduled for completion in August 2024, the client is Lendlease as is the main contractor. Savills are at present mobilising the building ahead of practical completion. The Cinema unit has been let to Everyman who will commence fit out at the time of practical completion, there is interest in the offices generally at present, however no lettings agreed, so at the time of practical completion, it is anticipated the building will be largely vacant. Savills are tasked to ensure a smooth transition from base build into a business-as-usual model, ensuring an exceptional level of service is provided from the onset along with high standards of building presentation, however at the same time, ensuring operational costs are managed carefully. It has been agreed with the Client that the on-site management team will comprise a General Manager, an Operations Manager and a Customer Services Manager. Engineering Management is planned as a shared resource. The recruitment of the General Manager will follow on after the recruitment of the Operations Manager. This is an outstanding opportunity for an experienced Operations Manager to make their mark on a local high-profile development, taking forward the operational management from mobilisation, through occupier on boarding and fitting out, then into a BAU model. The successful candidate will be required, along with the management team, to deliver our clients vision & values in an innovative and operationally efficient manner, ensuring services are delivered to a high standard and also embracing ESG / Sustainability aspirations. Key Responsibilities Operational, General To have day to day responsibility for the operational management of the building covering security, front of house, retained area cleaning, façade cleaning, building fabric maintenance, overseeing the efficient running of the loading dock, waste handling / recycling, and related process & Health & Safety management. Initially ensuring the newly appointed service partners settle in and that operational procedures are swiftly established and documented, specifically in connection with site logistics, and the efficient operation of the Loading Dock, and in anticipation of an operationally involved fit out period, which could span 2 years. Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. To initially assist with the preparation, review and finalisation of building emergency risk management & emergency handling plans and process. And from time to time, on-going review. To ensure that all relevant base build warranties are suitably respected and maintained, reporting any breaches to the General Manager. Responsibility for liaising with representatives from the base build team with regard to base build construction snagging / defects, ensuring that any new base build issues are reported in line with agreed procedures. Ensuring access for associated works. To deal with all general queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend the property (if out of normal business hours) as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team at Savills, to evaluate, from time to time, contractual relationships and ensure that the service provided by service partners, are in line with the agreed specifications. Ensure that any shortcomings in service delivery are dealt with swiftly and appropriately. Operational - Technical and Maintenance Whilst the MEP services will be operated & maintained by an external service provider, with supervision from a Savills Engineering resource, and as such, direct responsibility for the operation & maintenance of the Building Services installations will not be the responsibility of the Operations Manager. However it is expected that the Operational Manager will acquire a general working knowledge of the Building Services installations, including the BMS and other software used in the monitoring of the building services systems and facilities and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise, in the event of an emergency situation. Working as a team, as may be required in such situations, with the on-site shift engineers & team. To obtain a general understanding of the on-site utility metering installation and associated reconciliation process. To monitor the performance of any service partners appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance In connection with the day-to-day operation of the building, ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety, particularly with regard to external faced access given the high-rise nature of the building. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90%. Ensuring that a full set of risk assessments are held, and actions plans are implemented, diligently and competently at all times. Ensure all required operation & maintenance checklists are completed and uploaded within the appropriate time scales. Record utility consumption, for the site and update systems accordingly. Staff Management Manage all personnel if applicable and service partners on a day-to-day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Ensure that best pr
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £26,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm "1st Class Customer Service " The Role: Single point of contact to meet communication needs of key International customers. Management and ownership of cases throughout their lifecycle and through to completion. Working shifts Monday to Friday No weekend Work . Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between International customers and Our suppliers. Booking of engineering resource / Logistics / Travel / Critical Spares etc. Engagement with Our other departments. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Weekly Touch-point meeting, reports and chairing of conference calls. Responsible for keeping case reporting and billing systems up to date. Raising supplier purchase orders. Invoicing management. Excellent customer relations and interpersonal skills. Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break
May 13, 2024
Full time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV TECHNICAL CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £26,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying opportunities in this fast paced industry. Due to the continued success and growth of the business are seeking to recruit a Self motivated Customer Services Representative, ambitious industry professional with a successful track record working with pre sales for video conferencing video streaming and digital signage. Working shifts Monday- Friday covering 7am -7pm "1st Class Customer Service " The Role: Single point of contact to meet communication needs of key International customers. Management and ownership of cases throughout their lifecycle and through to completion. Working shifts Monday to Friday No weekend Work . Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between International customers and Our suppliers. Booking of engineering resource / Logistics / Travel / Critical Spares etc. Engagement with Our other departments. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Weekly Touch-point meeting, reports and chairing of conference calls. Responsible for keeping case reporting and billing systems up to date. Raising supplier purchase orders. Invoicing management. Excellent customer relations and interpersonal skills. Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions Working hours: Rotational shift patterns Monday - Friday shifts covering 7am - 4pm 10am=7pm with one hour lunch break
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and Servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 13, 2024
Full time
3rd Line Support Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rd Line Support Engineer to join their Support team as they grow into the new year. If you have a strong technical support background, as well as a passion for all things third line, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home and their brand-new Glasgow city centre office, access to the latest tech, and much more, so look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rd Line Support professional, you'll care of everything from server configuration, network support to managing backups and monitoring networks and Servers, as well as managing tasks in their datacentre. Working with a range of various technologies and software's, the 3rd Line Engineers are responsible for solving a broad area of technical issues, making sure a first-class service is always provided. About you: Strong background working with Windows and VMWare Well versed in technical customer support or helpdesk systems Knowledge of Windows Server 2008/2012/2016, IIS, Active Directory History working with RedHat/CentOS/Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This is a great opportunity to join a growing team at an exciting part of their history and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Audio Visual Team Leader Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Team Lead to be a key part of our London team. Key Details: Permanent £65k london Operational Responsibilities Service ownership of all aspects of day to day delivery to our clients and partners Staff management to the onsite team/s and rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Providing a senior level of technical support at the point of escalation. Primary point of contact onsite for our client Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison Onsite expectations Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting's with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps within the team Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations. Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer Performance improvement management if required Preferred experience Minimum of five years corporate AV support background Ability to mentor, train and develop team members Knowledge of Audio-Visual systems and technologies Knowledge in Event audio, video and lighting equipment both digital and analogue Ability to quickly adapt to changing needs, infrastructure, and evolving business processes Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations Ability to multitask and work under pressure to strict deadlines Remain client facing and calm under pressure at all times Have excellent communication, time management, presentation and organisational skills Be enthusiastic and self-motivated Be able to establish productive relationships with people at all levels Ability to use own initiative appropriately Previous experience in managing a team
May 13, 2024
Full time
Audio Visual Team Leader Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Team Lead to be a key part of our London team. Key Details: Permanent £65k london Operational Responsibilities Service ownership of all aspects of day to day delivery to our clients and partners Staff management to the onsite team/s and rota Provide comprehensive reporting to the service delivery and account manager Attend monthly and quarterly service review meetings Providing a senior level of technical support at the point of escalation. Primary point of contact onsite for our client Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison Onsite expectations Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting's with individual staff members Conduct weekly meetings to consistently improve the onsite service Identify and support training requirements or skills gaps within the team Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations. Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer Performance improvement management if required Preferred experience Minimum of five years corporate AV support background Ability to mentor, train and develop team members Knowledge of Audio-Visual systems and technologies Knowledge in Event audio, video and lighting equipment both digital and analogue Ability to quickly adapt to changing needs, infrastructure, and evolving business processes Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations Ability to multitask and work under pressure to strict deadlines Remain client facing and calm under pressure at all times Have excellent communication, time management, presentation and organisational skills Be enthusiastic and self-motivated Be able to establish productive relationships with people at all levels Ability to use own initiative appropriately Previous experience in managing a team
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
May 12, 2024
Contractor
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)