Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
May 18, 2024
Full time
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
May 18, 2024
Full time
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
SNG Formerly Sovereign Housing Association
Christchurch, Dorset
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
May 18, 2024
Full time
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 1-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 14.74 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: LE67 3FJ Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
May 18, 2024
Contractor
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 1-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 14.74 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: LE67 3FJ Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
May 17, 2024
Full time
Job Title: Business Development Officer (Care and Support) Contract Type: Permanent Salary: £39,109.81 (£40,332.57 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday - Hybrid Location: Liverpool (Base location but National role) This is a hybrid role so we welcome applications from anywhere in the country. There is an expectation of travel within the role If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter showing how you meet the essential criteria of the role. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Business Development Officer As a Business Development Officer, you will play a critical role in retaining Riverside's existing Care and Support services and winning new business through competitive tendering, direct negotiations with local authority funders and the development of proposals. You will work regionally and nationally, and be actively involved in horizon scanning, pipeline development and strategic growth planning, and take a lead role in developing compelling, competitive bids for contracted services and other funding streams for homelessness, care and services for young people and families. About you We are looking for someone dynamic, with the ability to learn and adapt. Preferably you will have operational experience of working in homelessness or mental health.We are a supportive, high performing team whose work is based on collaboration.Don't worry if you aren't the finished article- we have dedicated time for learning and development.Do you have Good knowledge and/or experience of working within care & support sector e.g. services for people experiencing or at risk of homelessness, older people including registered care services, specialist provision including mental health, domestic abuse and young people's services. A good understanding of how care and support services are commissioned and funded. Demonstrable experience of writing bids or proposals to a high standard. Experience of leading or supporting the end-to-end bid process including opportunity scoping, proposal development, budgeting and submission. Why Riverside? Do you want to play a key role in an organisation enabling people across England to live life independently and form part of a team that is dedicated to transforming lives for the better?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Bids and tendering Manage the end-to-end bid process for competitive tenders, negotiated opportunities and large grant applications from opportunity scoping through to submission and handover of successful bids. Lead bid teams and co-ordinate inputs from key business functions as required (e.g., Operations, Finance, HR, Assets, IT), adopting a project management approach to ensure the timely production of high quality bids. Work closely with operational colleagues and subject matter experts across all Care and Support service areas to develop evidence-based, cost effective and innovative service models that meet the needs of customers and funders. Write proficient bids and proposals that articulate Riverside's vision for care and support services and clearly explain how we will achieve positive outcomes for customers, drawing on relevant evidence of our experience and capability. Work with relevant business functions to ensure that bids and other proposals are fully costed and that services are financially sustainable over the contract lifetime. Contracts and business planning Proactively engage with commissioners and funders, negotiating new contracts and extensions to existing contracts and securing price uplifts where required.Maintain good records and intelligence in relation to contracted services including the Contracts Register, Team Project and Pipeline Planners and other systems as required.
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
May 17, 2024
Contractor
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Housing Options Advisor Morden Job Role To interview and assess homeless people. To prevent homelessness by promoting housing options. To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended. Key Responsibilities To interview customers, to assess whether homelessness can be prevented in any way. To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended. To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible. To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection. To make detailed enquiries to outside agencies and authorities in order to verify and obtain further information about the above and to investigate the applicants statement. To prevent fraud and protect resources. To gather information to help decide whether the council has a statutory duty to protect an applicant's personal property. To discuss with the temporary accommodation and floating support officer if this is to be done. To assess prima facie non-priority cases under the Housing Act 1996 Part 7 as amended, to issue statutory decision letters in these cases and to offer advice and assistance to enable this group to seek their own housing. Person Requirement To have a knowledge of relevant current legislation and case law, including the Protection from Eviction Act 1977, the Housing Acts of 1985, 1988, 1996 and 2004. Good understanding of the Housing Act Part 7, as amended by the Homelessness Act 2002 and the ability to assess applications under this act.
May 17, 2024
Contractor
Housing Options Advisor Morden Job Role To interview and assess homeless people. To prevent homelessness by promoting housing options. To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended. Key Responsibilities To interview customers, to assess whether homelessness can be prevented in any way. To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended. To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible. To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection. To make detailed enquiries to outside agencies and authorities in order to verify and obtain further information about the above and to investigate the applicants statement. To prevent fraud and protect resources. To gather information to help decide whether the council has a statutory duty to protect an applicant's personal property. To discuss with the temporary accommodation and floating support officer if this is to be done. To assess prima facie non-priority cases under the Housing Act 1996 Part 7 as amended, to issue statutory decision letters in these cases and to offer advice and assistance to enable this group to seek their own housing. Person Requirement To have a knowledge of relevant current legislation and case law, including the Protection from Eviction Act 1977, the Housing Acts of 1985, 1988, 1996 and 2004. Good understanding of the Housing Act Part 7, as amended by the Homelessness Act 2002 and the ability to assess applications under this act.
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 17, 2024
Full time
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Salary: 34,435 - 42,556 per annum Location: Morden - Apollo House Hours: 36 per week Contract Type: Fixed Term Contract / Secondment ending 30th September 2024 We're looking to recruit a Resident Liaison Officer to join our South London Housing team on a fixed term contract. This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team and Clarion Response. Our residents are our priority and we are keen to ensure we hear their views and communicate effectively on service promises. We can support regular home working, with attendance at offices and residents' homes as and when required. You will report into the Assistant Head of Housing and be part of amazing, close-knit team, who all have the customer at the heart of what they do. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 30th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Morden. Candidates will be expected to work from the office at least 2 days per week. Applicants must be able to travel across the South London region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 17, 2024
Contractor
Salary: 34,435 - 42,556 per annum Location: Morden - Apollo House Hours: 36 per week Contract Type: Fixed Term Contract / Secondment ending 30th September 2024 We're looking to recruit a Resident Liaison Officer to join our South London Housing team on a fixed term contract. This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team and Clarion Response. Our residents are our priority and we are keen to ensure we hear their views and communicate effectively on service promises. We can support regular home working, with attendance at offices and residents' homes as and when required. You will report into the Assistant Head of Housing and be part of amazing, close-knit team, who all have the customer at the heart of what they do. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 30th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Morden. Candidates will be expected to work from the office at least 2 days per week. Applicants must be able to travel across the South London region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Spencer Clarke Group are seeking a Housing Choices Officer for a Local Authority Client based in East London. In this role, you will handle new homeless applications and work to prevent and relieve homelessness in accordance with relevant legislation, including the PVII Housing Act 1996 as amended by the Homelessness Reduction Act 2017. About the role: You will be tasked with delivering key strategic objectives: Conduct thorough assessments of homelessness cases, applying relevant legislation and guidelines. Provide support and guidance to individuals and families at risk of homelessness, exploring prevention and relief options. Manage caseloads effectively, ensuring timely and accurate processing of applications. Maintain detailed records of assessments, interventions, and outcomes in accordance with organisational policies and procedures. About you: The successful candidate will have the following skills / experience: Strong understanding of relevant legislation, including the PVII Housing Act 1996 and Homelessness Reduction Act 2017. Minimum of 24 months of direct experience in homelessness assessment roles. Experience in providing crisis intervention and support to individuals and families facing homelessness, including assessing immediate needs and accessing emergency accommodation. Ability to conduct thorough assessments of housing needs, vulnerability, and eligibility for assistance What's on offer Salary: 20+per hour may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday - Friday, 36 hours per week How to apply Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCG3
May 17, 2024
Contractor
Spencer Clarke Group are seeking a Housing Choices Officer for a Local Authority Client based in East London. In this role, you will handle new homeless applications and work to prevent and relieve homelessness in accordance with relevant legislation, including the PVII Housing Act 1996 as amended by the Homelessness Reduction Act 2017. About the role: You will be tasked with delivering key strategic objectives: Conduct thorough assessments of homelessness cases, applying relevant legislation and guidelines. Provide support and guidance to individuals and families at risk of homelessness, exploring prevention and relief options. Manage caseloads effectively, ensuring timely and accurate processing of applications. Maintain detailed records of assessments, interventions, and outcomes in accordance with organisational policies and procedures. About you: The successful candidate will have the following skills / experience: Strong understanding of relevant legislation, including the PVII Housing Act 1996 and Homelessness Reduction Act 2017. Minimum of 24 months of direct experience in homelessness assessment roles. Experience in providing crisis intervention and support to individuals and families facing homelessness, including assessing immediate needs and accessing emergency accommodation. Ability to conduct thorough assessments of housing needs, vulnerability, and eligibility for assistance What's on offer Salary: 20+per hour may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday - Friday, 36 hours per week How to apply Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCG3
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
May 17, 2024
Full time
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
I am working with a Local Authority just south of the Midlands, and they are looking for an experienced Housing Options Officer to join their team. You need to have experience within Homelessness Prevention, whist making Section 184 decisions for a Local Authority, with extensive knowledge of the Homelessness Reduction Act 2017 and Part 7 of the Housing Act 1996. Finer details: 3-month contract - very likely to be extended. 3 days in the office - flexible depending on performance. 27- 30 You will be joining a brilliant team; I promise you will be in good hands! If you want to get going right away, they can interview you next week! Give me a call on (phone number removed) or email me on (url removed) Please note: Not all roles are advertised. I am working with numerous Local Authorities across the Midlands & East of England who require experienced contractors to join their Housing/Homelessness teams. I would be more than happy to have a conversation about additional roles which may suit your experience.
May 17, 2024
Contractor
I am working with a Local Authority just south of the Midlands, and they are looking for an experienced Housing Options Officer to join their team. You need to have experience within Homelessness Prevention, whist making Section 184 decisions for a Local Authority, with extensive knowledge of the Homelessness Reduction Act 2017 and Part 7 of the Housing Act 1996. Finer details: 3-month contract - very likely to be extended. 3 days in the office - flexible depending on performance. 27- 30 You will be joining a brilliant team; I promise you will be in good hands! If you want to get going right away, they can interview you next week! Give me a call on (phone number removed) or email me on (url removed) Please note: Not all roles are advertised. I am working with numerous Local Authorities across the Midlands & East of England who require experienced contractors to join their Housing/Homelessness teams. I would be more than happy to have a conversation about additional roles which may suit your experience.
My client is seeking an experienced Housing Options and Advice Team Leader in order to encourage the team to deliver an exceptional Housing Options service and prevent homelessness where possible. Reviewing Section 184 decision letters and ensuring workloads are met in a timely manner. The client is looking for an experienced candidate that can successfully lead a team to success whilst monitoring the performance of all staff member regularly. Successful applicants will have experience working with vulnerable people and making decisions based on their best interests. The client is looking for a candidate that can quickly adapt to their way of working and provide exceptional leadership based on knowledge in Housing. Duties Includes : Experience leading a team of Housing Options Officers to succeed providing exceptional service to vulnerable clients, preventing homelessness where possible Ensuring good quality Section 184 decision letters are drafted in a timely manner To co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Enfield Introduce Housing choices in order to maximise the range of housing choices available to residents If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
May 17, 2024
Contractor
My client is seeking an experienced Housing Options and Advice Team Leader in order to encourage the team to deliver an exceptional Housing Options service and prevent homelessness where possible. Reviewing Section 184 decision letters and ensuring workloads are met in a timely manner. The client is looking for an experienced candidate that can successfully lead a team to success whilst monitoring the performance of all staff member regularly. Successful applicants will have experience working with vulnerable people and making decisions based on their best interests. The client is looking for a candidate that can quickly adapt to their way of working and provide exceptional leadership based on knowledge in Housing. Duties Includes : Experience leading a team of Housing Options Officers to succeed providing exceptional service to vulnerable clients, preventing homelessness where possible Ensuring good quality Section 184 decision letters are drafted in a timely manner To co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Enfield Introduce Housing choices in order to maximise the range of housing choices available to residents If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Role Profile • To manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating. Ensure prompt and effective outcomes in accordance with policy and procedure, applying the right intervention at the right time, working in collaboration with Income Officers, Housing Services and Tenancy Sustainment Services. • Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc • Manage proactive customer contact delivered via a variety of digital and traditional methods including telephone, letter, e-mail and text.• Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments. • Advise on how to claim benefits and grants which will support residents to make rent payments. • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties. • Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes. • Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures. • Support income collection targets and campaigns including, direct debit promotion, static arrears campaigns, rent in advance, text and e-mail campaigns.• Contribute to the continuous improvement of processes and procedures.• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurized environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Desirable • Experience of working in a housing environment. • Experience of working in a debt collection call centre.
May 16, 2024
Full time
Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Role Profile • To manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating. Ensure prompt and effective outcomes in accordance with policy and procedure, applying the right intervention at the right time, working in collaboration with Income Officers, Housing Services and Tenancy Sustainment Services. • Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc • Manage proactive customer contact delivered via a variety of digital and traditional methods including telephone, letter, e-mail and text.• Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments. • Advise on how to claim benefits and grants which will support residents to make rent payments. • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties. • Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes. • Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures. • Support income collection targets and campaigns including, direct debit promotion, static arrears campaigns, rent in advance, text and e-mail campaigns.• Contribute to the continuous improvement of processes and procedures.• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurized environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Desirable • Experience of working in a housing environment. • Experience of working in a debt collection call centre.
Page Personnel are working with a Housing Association in the Not for Profit and Charities sector, based in Carlisle, who are looking to appoint a Finance Officer on a permanent basis. The ideal candidate will be required to carry out transactional activities in a timely, efficient and effective manner. Client Details The client is a social housing provider covering Cumbria and the North East of England. They offer standard housing options alongside independent living schemes, as well as supporting tenants with finances, rent and benefits applications. Description The key responsibilities of the Finance Officer include: Carrying out transactional activity in relation to purchase ledger, bank, cash and insurance claims Accurately posting bank and cash information Preparing reports as required Supporting staff within the team, providing guidance where necessary Profile The successful Finance Officer should have: Experience working within a finance setting Ability to deal with a high volume of transactions Excellent IT skills Ability to manage a varied workload Job Offer £24,000 - £27,000 salary Hybrid working (2 days per week in the office) Flexible working hours 22 days annual leave + bank holidays (rising to 25 with service)
May 16, 2024
Full time
Page Personnel are working with a Housing Association in the Not for Profit and Charities sector, based in Carlisle, who are looking to appoint a Finance Officer on a permanent basis. The ideal candidate will be required to carry out transactional activities in a timely, efficient and effective manner. Client Details The client is a social housing provider covering Cumbria and the North East of England. They offer standard housing options alongside independent living schemes, as well as supporting tenants with finances, rent and benefits applications. Description The key responsibilities of the Finance Officer include: Carrying out transactional activity in relation to purchase ledger, bank, cash and insurance claims Accurately posting bank and cash information Preparing reports as required Supporting staff within the team, providing guidance where necessary Profile The successful Finance Officer should have: Experience working within a finance setting Ability to deal with a high volume of transactions Excellent IT skills Ability to manage a varied workload Job Offer £24,000 - £27,000 salary Hybrid working (2 days per week in the office) Flexible working hours 22 days annual leave + bank holidays (rising to 25 with service)
Do you have experience as a housing coordinator? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I'm excited to be able to recruit for Enfield Council who are looking for an experienced applicant to join an expanding move-on team! As a Housing Coordinator in the move on team you will be working with those already in temporary accommodation with the goal of moving them to their very own personal accommodation. Because of this, you will be at the very fore front of reducing the number of homeless or vulnerable people within your community. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today!
May 16, 2024
Contractor
Do you have experience as a housing coordinator? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I'm excited to be able to recruit for Enfield Council who are looking for an experienced applicant to join an expanding move-on team! As a Housing Coordinator in the move on team you will be working with those already in temporary accommodation with the goal of moving them to their very own personal accommodation. Because of this, you will be at the very fore front of reducing the number of homeless or vulnerable people within your community. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today!
Directorate : Regeneration, Housing and Environment Pay Level: 7 Contract Type: Permanent Working Hours: 37 hours per week DBS requirement : Standard The closing date for applications is 28th May 2024. Interviews will be held week commencing week commencing 10th June 2024. What you'll be doing: Working in a small Transport team,you will be assisting the Transport Team Leader in initiating and developing active travel schemes including cycling, walking and e-scooters. As a team member, you will take the lead in implementing active travel enhancements. This includes overseeing the delivery of improvements and evaluating the Slough local cycling and walking infrastructure plans (LCWIP) and managing the e-scooter and e-bike scheme. Additionally, you will be responsible for preparing and submitting bids to secure funding for the proposed routes. The ongoing development of our plans will not only enhance our ability to secure external funding but also enhance the successful execution of schemes, ultimately contributing to comprehensive improvements. To promote active travel, you will need to build and maintain positive relationships with a range of audiences including local councillors, businesses, schools and other stakeholders. Essential skills for this role include actively listening to concerns, proposing effective solutions, and communicating clearly. Our Council: Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission! All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling prosperous and healthy lives. What we offer: We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive. Alongside a competitive salary, we provide: 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service. The Local Government Pension Scheme We offer a wider range of great benefits including: Flexible and hybrid working options to promote work-life balance Our commitment to equality and diversity through a range of employee networks Wellbeing initiatives Tax - free childcare and childcare services Season loan ticket - to help with the cost of your rail / bus journey to &a;amp; from work. Interested? We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks. Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer. We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email quoting the job reference &a;ndash; our Accessibility Statement has more information. Join our team at Slough Borough Council and help accelerate our journey of transformation and growth! We reserve the right to close the advert early. Agency applications will not be considered.
May 15, 2024
Full time
Directorate : Regeneration, Housing and Environment Pay Level: 7 Contract Type: Permanent Working Hours: 37 hours per week DBS requirement : Standard The closing date for applications is 28th May 2024. Interviews will be held week commencing week commencing 10th June 2024. What you'll be doing: Working in a small Transport team,you will be assisting the Transport Team Leader in initiating and developing active travel schemes including cycling, walking and e-scooters. As a team member, you will take the lead in implementing active travel enhancements. This includes overseeing the delivery of improvements and evaluating the Slough local cycling and walking infrastructure plans (LCWIP) and managing the e-scooter and e-bike scheme. Additionally, you will be responsible for preparing and submitting bids to secure funding for the proposed routes. The ongoing development of our plans will not only enhance our ability to secure external funding but also enhance the successful execution of schemes, ultimately contributing to comprehensive improvements. To promote active travel, you will need to build and maintain positive relationships with a range of audiences including local councillors, businesses, schools and other stakeholders. Essential skills for this role include actively listening to concerns, proposing effective solutions, and communicating clearly. Our Council: Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission! All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling prosperous and healthy lives. What we offer: We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive. Alongside a competitive salary, we provide: 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service. The Local Government Pension Scheme We offer a wider range of great benefits including: Flexible and hybrid working options to promote work-life balance Our commitment to equality and diversity through a range of employee networks Wellbeing initiatives Tax - free childcare and childcare services Season loan ticket - to help with the cost of your rail / bus journey to &a;amp; from work. Interested? We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks. Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer. We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email quoting the job reference &a;ndash; our Accessibility Statement has more information. Join our team at Slough Borough Council and help accelerate our journey of transformation and growth! We reserve the right to close the advert early. Agency applications will not be considered.
Accommodation Support Worker - Manchester Are you a passionate, dedicated Accommodation Support Worker looking for your next role? 4Recruitment Services are recruiting an Accommodation Support Worker to join a Homelessness Team based in Manchester. Umbrella Pay- £18.38 per hour. 1 month initially Monday to Friday, 35 hours a week. Start times and end times can be flexible. This role is office based. The role: Conduct prompt evaluations of customers referred to the project for accommodation and ensure a safe, supportive environment for homeless individuals accepted into the service. Actively encourage the integration of the accommodation and its residents into both the local and wider community. Provide high-quality housing-related support, advice, and advocacy to all temporary accommodation residents. Assist customers in accessing benefits, support agencies, education, employment, resettlement options, and training. Offer intensive support for customers with complex needs, especially those who have exhibited antisocial behaviour. Develop holistic support plans for residents and set individual goals aimed at achieving long-term housing solutions and aspirations. Ensure the efficient maintenance and operation of the temporary accommodation resource, including property repairs, licensing agreements, health and safety compliance, and rent collection. Provide a comprehensive building management service, including preparing flats for rent, organizing scheduled and responsive repairs and maintenance, supervising building services staff, and managing the ordering of furnishings and household equipment. Maintain accurate, up-to-date records on all aspects of service provision, including financial administration, in accordance with City Council systems and financial regulations. Organize and prioritize your workload flexibly and efficiently to meet the needs of the team and its services. Requirements Ability to communicate clearly and effectively, considering individual needs and accessibility issues. Proficiency in using various applications, systems, and related software packages. Good report writing skills. Experience providing Housing Support. Experience of working with Homeless and Challenging Behaviours. Enhanced DBS registered to the update service. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. If you are a Youth Justice Officer and would like to express your interest, please contact us for this great opportunity by calling on (phone number removed) (option1) and speak to The Care Team Or email on, (url removed)
May 15, 2024
Seasonal
Accommodation Support Worker - Manchester Are you a passionate, dedicated Accommodation Support Worker looking for your next role? 4Recruitment Services are recruiting an Accommodation Support Worker to join a Homelessness Team based in Manchester. Umbrella Pay- £18.38 per hour. 1 month initially Monday to Friday, 35 hours a week. Start times and end times can be flexible. This role is office based. The role: Conduct prompt evaluations of customers referred to the project for accommodation and ensure a safe, supportive environment for homeless individuals accepted into the service. Actively encourage the integration of the accommodation and its residents into both the local and wider community. Provide high-quality housing-related support, advice, and advocacy to all temporary accommodation residents. Assist customers in accessing benefits, support agencies, education, employment, resettlement options, and training. Offer intensive support for customers with complex needs, especially those who have exhibited antisocial behaviour. Develop holistic support plans for residents and set individual goals aimed at achieving long-term housing solutions and aspirations. Ensure the efficient maintenance and operation of the temporary accommodation resource, including property repairs, licensing agreements, health and safety compliance, and rent collection. Provide a comprehensive building management service, including preparing flats for rent, organizing scheduled and responsive repairs and maintenance, supervising building services staff, and managing the ordering of furnishings and household equipment. Maintain accurate, up-to-date records on all aspects of service provision, including financial administration, in accordance with City Council systems and financial regulations. Organize and prioritize your workload flexibly and efficiently to meet the needs of the team and its services. Requirements Ability to communicate clearly and effectively, considering individual needs and accessibility issues. Proficiency in using various applications, systems, and related software packages. Good report writing skills. Experience providing Housing Support. Experience of working with Homeless and Challenging Behaviours. Enhanced DBS registered to the update service. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. If you are a Youth Justice Officer and would like to express your interest, please contact us for this great opportunity by calling on (phone number removed) (option1) and speak to The Care Team Or email on, (url removed)
Application Officer Southwark £23 per hour umbrella Contract (3 months+) The Role: To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. The Application officer role sits within the framework of housing solutions. Working collaboratively with other areas of the council and key stakeholders to provide access to affordable and suitable housing within and outside of the borough. The applications officer will work towards promoting inclusivity and ease of access to the service Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies The Candidate: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Must have experience of administration and word processing. Must have prior experience of preparing statistical information Ability to plan and organise own work to achieve tasks within tight deadlines Ability to communicate effectively, orally and in writing including active listening How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .
May 15, 2024
Full time
Application Officer Southwark £23 per hour umbrella Contract (3 months+) The Role: To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. The Application officer role sits within the framework of housing solutions. Working collaboratively with other areas of the council and key stakeholders to provide access to affordable and suitable housing within and outside of the borough. The applications officer will work towards promoting inclusivity and ease of access to the service Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies The Candidate: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Must have experience of administration and word processing. Must have prior experience of preparing statistical information Ability to plan and organise own work to achieve tasks within tight deadlines Ability to communicate effectively, orally and in writing including active listening How to Apply: Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .
Skilled Housing Options Officer looking for your next position? I am working with a Local Authority in the East Anglia region who are looking for an experienced Housing Options Officer to help the team out with the current backlog of cases. You need to have experience with Section 184s to be considered for this role. Finer details: 3-month contract. Hybrid - two office days 28- 31 p/h You will be joining a brilliant team, I promise you will be in good hands! If you want to get going right away, they can interview you next week! Give me a call on (phone number removed) or email me on (url removed) We can get your CV sorted and the ball rolling on this opportunity right away.
May 14, 2024
Contractor
Skilled Housing Options Officer looking for your next position? I am working with a Local Authority in the East Anglia region who are looking for an experienced Housing Options Officer to help the team out with the current backlog of cases. You need to have experience with Section 184s to be considered for this role. Finer details: 3-month contract. Hybrid - two office days 28- 31 p/h You will be joining a brilliant team, I promise you will be in good hands! If you want to get going right away, they can interview you next week! Give me a call on (phone number removed) or email me on (url removed) We can get your CV sorted and the ball rolling on this opportunity right away.