Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 18, 2024
Full time
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Location: London (3-5 days in the Holborn Office) Zeelo is an Enterprise TransitTech company that provides software and services to organizations to increase trust, efficiency and sustainability in commuter shuttle and home-to-school bus programs Headquartered in London, with an R&D team in Spain and operations in the UK, Ireland and US, Zeelo is poised for significant growth. Today Zeelo has 130 employees and serves clients including Amazon, Bridgewater, UPS and many more. We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system. Our software and managed services improve service levels, enhance bus occupancy, minimize CO2 emissions, reduce costs and streamline administrative processes. The Role: Product Managers are at the heart of the Zeelo business. They are the glue that binds commercial goals with operational delivery and the grease that eases rapid engineering development over the bumpy road of scaleup reality. Zeelo product managers work closely with commercial and operations teams to identify and create opportunities. They apply a keen commercial understanding and an analytical approach to design innovative solutions with the engineering team which they then manage through development and delivery into customers hands. What you'll do: Senior Product Managers take full responsibility for defining and delivering a Product Vision. The key goals of the role are to take firm ownership for your assigned business area, creating and delivering innovations that empower our commercial team, support our operational team and amaze our customers. You will be a visible leader internally and externally, a standard bearer for the company's values and goals who builds a global community of customer advocates reflecting an award winning, class leading customer experience. Contribute significantly to organisation's strategy and goals while enabling business and user objectives Set and execute the vision of customer centricity in all the products you are responsible for Driving the vision for the team, and building a strategy and product roadmap that aligns to the team's mission and success metrics. Defining and delivering initiatives that engage our customers and our internal teams and offer them real value. Provide strong leadership and be a visible exemplar for your team and the wider product community Maintain a good understanding of the market including customers, competitors, potential suppliers and partners Own delivery of the product roadmap for your business area and create stakeholder visibility through defined solution scope, milestones, and deliverables Enable a transparent, structured approach to prioritisation that gives the business clarity and confidence that the most impactful developments are being prioritised and gives the engineering team a reliable forward view and remove ambiguity from planning Define KPIs to measure achievement of product goals and their relationship to business (i.e. customer satisfaction, technical performance, etc.) Understand existing systems and the information flow to analyse tradeoffs and make decisions in the face of ambiguity. Effectively collaborate with world-class R&D and design within Zeelo What makes you a good fit for the role: 6+ years in Product Management. We value a mix of experience but it's essential you have strong experience across B2B and SaaS products. We currently have 2 product teams (squads) reporting to our Head of Product. You will lead one of these globally distributed teams to deliver high value features fast. We typically have multiple releases per week, so you must enjoy a high energy environment. You should have experience as a Senior Product Manager within a structured product environment, ideally in a high growth and scaling business. Strategic, data driven approach with proven track record of delivering complex product features at global scale Excellent communication skills (written and verbal) and an appreciation and ability to vary your style to be effective with both senior business leaders, engineers and customers Commands respect from diverse stakeholders, ability to motivate and negotiate to align Confident researching and analysing product usage to identify requirements and develop business cases for investment Great problem solving skills and willingness to roll up your sleeves to get the job done Detail-oriented; designs experiments with clear success criteria; takes an idea to execution with a strong bias for action Solid technical background with understanding/or hands on experience of software development and web technologies Be comfortable working with agile, international teams It would be great if you have: Exposure to mobility / transport / logistics or similar industry Experience of both B2C and B2B products. Zeelo operates B2B2C services, our clients are some of the largest globally enterprises that expect the highest standards of product quality and security. We provide transport services for their employees so by far the largest number of direct contacts are with riders. We have hundreds of clients (B2B) with hundreds of thousands of riders (B2C). What you should know about Zeelo: We're on a mission to connect the world to work and education through affordable and sustainable transportation We sell turnkey, managed and software solutions to employers (office-based and shift-based) and schools (private schools and universities) We have developed a best-in-class technology platform that connects organizations with riders and operator partners via a route optimization platform, mobile apps and operations management system We are asset light, partnering with the best operators and then fully managing service delivery to ensure the highest service standards We're just over 7-years old, backed with over $35M of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover) Flatz Hoffmann and Dynamo.VC We're a team of 130+ across 3 offices (London, Boston and Barcelona) and are live in 2 markets (UK & Ireland and US) Our core values are Trust, Efficiency and Drive . Trust - Prioritizing safety, quality and relationships whilst empowering one another Efficiency - Doing more with what we have, making data-driven decisions and being transparent in feedback to constantly improve Drive - to make an impact everyday, utilising tenacity and persistence as we challenge the status quo
May 18, 2024
Full time
Location: London (3-5 days in the Holborn Office) Zeelo is an Enterprise TransitTech company that provides software and services to organizations to increase trust, efficiency and sustainability in commuter shuttle and home-to-school bus programs Headquartered in London, with an R&D team in Spain and operations in the UK, Ireland and US, Zeelo is poised for significant growth. Today Zeelo has 130 employees and serves clients including Amazon, Bridgewater, UPS and many more. We have developed a best-in-class technology platform that connects organizations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system. Our software and managed services improve service levels, enhance bus occupancy, minimize CO2 emissions, reduce costs and streamline administrative processes. The Role: Product Managers are at the heart of the Zeelo business. They are the glue that binds commercial goals with operational delivery and the grease that eases rapid engineering development over the bumpy road of scaleup reality. Zeelo product managers work closely with commercial and operations teams to identify and create opportunities. They apply a keen commercial understanding and an analytical approach to design innovative solutions with the engineering team which they then manage through development and delivery into customers hands. What you'll do: Senior Product Managers take full responsibility for defining and delivering a Product Vision. The key goals of the role are to take firm ownership for your assigned business area, creating and delivering innovations that empower our commercial team, support our operational team and amaze our customers. You will be a visible leader internally and externally, a standard bearer for the company's values and goals who builds a global community of customer advocates reflecting an award winning, class leading customer experience. Contribute significantly to organisation's strategy and goals while enabling business and user objectives Set and execute the vision of customer centricity in all the products you are responsible for Driving the vision for the team, and building a strategy and product roadmap that aligns to the team's mission and success metrics. Defining and delivering initiatives that engage our customers and our internal teams and offer them real value. Provide strong leadership and be a visible exemplar for your team and the wider product community Maintain a good understanding of the market including customers, competitors, potential suppliers and partners Own delivery of the product roadmap for your business area and create stakeholder visibility through defined solution scope, milestones, and deliverables Enable a transparent, structured approach to prioritisation that gives the business clarity and confidence that the most impactful developments are being prioritised and gives the engineering team a reliable forward view and remove ambiguity from planning Define KPIs to measure achievement of product goals and their relationship to business (i.e. customer satisfaction, technical performance, etc.) Understand existing systems and the information flow to analyse tradeoffs and make decisions in the face of ambiguity. Effectively collaborate with world-class R&D and design within Zeelo What makes you a good fit for the role: 6+ years in Product Management. We value a mix of experience but it's essential you have strong experience across B2B and SaaS products. We currently have 2 product teams (squads) reporting to our Head of Product. You will lead one of these globally distributed teams to deliver high value features fast. We typically have multiple releases per week, so you must enjoy a high energy environment. You should have experience as a Senior Product Manager within a structured product environment, ideally in a high growth and scaling business. Strategic, data driven approach with proven track record of delivering complex product features at global scale Excellent communication skills (written and verbal) and an appreciation and ability to vary your style to be effective with both senior business leaders, engineers and customers Commands respect from diverse stakeholders, ability to motivate and negotiate to align Confident researching and analysing product usage to identify requirements and develop business cases for investment Great problem solving skills and willingness to roll up your sleeves to get the job done Detail-oriented; designs experiments with clear success criteria; takes an idea to execution with a strong bias for action Solid technical background with understanding/or hands on experience of software development and web technologies Be comfortable working with agile, international teams It would be great if you have: Exposure to mobility / transport / logistics or similar industry Experience of both B2C and B2B products. Zeelo operates B2B2C services, our clients are some of the largest globally enterprises that expect the highest standards of product quality and security. We provide transport services for their employees so by far the largest number of direct contacts are with riders. We have hundreds of clients (B2B) with hundreds of thousands of riders (B2C). What you should know about Zeelo: We're on a mission to connect the world to work and education through affordable and sustainable transportation We sell turnkey, managed and software solutions to employers (office-based and shift-based) and schools (private schools and universities) We have developed a best-in-class technology platform that connects organizations with riders and operator partners via a route optimization platform, mobile apps and operations management system We are asset light, partnering with the best operators and then fully managing service delivery to ensure the highest service standards We're just over 7-years old, backed with over $35M of venture capital from ETF Partners, InMotion Ventures (Jaguar Land Rover) Flatz Hoffmann and Dynamo.VC We're a team of 130+ across 3 offices (London, Boston and Barcelona) and are live in 2 markets (UK & Ireland and US) Our core values are Trust, Efficiency and Drive . Trust - Prioritizing safety, quality and relationships whilst empowering one another Efficiency - Doing more with what we have, making data-driven decisions and being transparent in feedback to constantly improve Drive - to make an impact everyday, utilising tenacity and persistence as we challenge the status quo
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 12 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. The Role You'll help to keep our network of 75,000 riders informed and engaged through digital content. Reporting into the Rider Comms & Partnerships Manager, you will play a key role in supporting the UK and Ireland rider communication channels, content strategy and using Deliveroo brand playbook/guidelines to inform content creation. You'll turn the rider content calendar into reality, and ensure that we're prioritising messages correctly and that we're sending at the right time and through the right channel for the message. In some cases you'll be drafting this from scratch, using the right tone of voice and messaging - other times you'll be working closely with other teams to contribute ideas, approaches and to ensure quality. You'll be using your content creation skills to the test to make graphics, videos, reels, brochures and pitch decks to support rider engagement. Specific priorities in the role: Using CRM channels you will be sending rider comms (website, email, social) - ensuring messages are segmented appropriately Using social media analytics to create an informed content strategy Draft comms supporting rider campaigns including partnerships, competitions and other initiatives supporting our rider proposition Work with Product and Operations to send comms to the designated rider audience to communicate key messages riders need to be aware of Proof and review all outgoing rider comms to ensure accuracy, tone, and compliance Support managing the rider website, ensuring information is up-to-date and accurate Champion comms best practices with stakeholders around the business Talk to riders, getting their feedback and finding opportunities to improve the rider experience Willing to travel for rider events and meetings across the United Kingdom and Ireland Core Competencies Understanding and some experience of a CRM platform (ideally Braze) and CMS (ideally Prismic) Excellent command of written and spoken English, as well as style and tone of voice Exceptional attention to detail and a keen eye for proofreading and editing Excellent time management and the ability to prioritise competing tasks Understanding and experience of email marketing (including segmentation and A/B testing) Preferred Intermediate knowledge of HTML/CSS Intermediate knowledge of social media marketing Intermediate skills in content creation and graphic design Adobe creative suite Figma bonus but not required Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? If you are currently on a working visa, please share details (visa name and end date) What are your compensation expectations? Please provide a range Annual (GBP) Base (If applicable, Bonus + Shares) What is your notice period/earliest start date? This role is based in London. I confirm I am available to come into the office 3 days a week. What is your experience level in the following: CRM platform (ideally Braze) and CMS (ideally Prismic) Email marketing (including segmentation and A/B testing) HTML/CSS Social media marketing Content creation and graphic design Adobe creative suite Figma
May 17, 2024
Full time
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 12 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it. We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun. We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us. The Role You'll help to keep our network of 75,000 riders informed and engaged through digital content. Reporting into the Rider Comms & Partnerships Manager, you will play a key role in supporting the UK and Ireland rider communication channels, content strategy and using Deliveroo brand playbook/guidelines to inform content creation. You'll turn the rider content calendar into reality, and ensure that we're prioritising messages correctly and that we're sending at the right time and through the right channel for the message. In some cases you'll be drafting this from scratch, using the right tone of voice and messaging - other times you'll be working closely with other teams to contribute ideas, approaches and to ensure quality. You'll be using your content creation skills to the test to make graphics, videos, reels, brochures and pitch decks to support rider engagement. Specific priorities in the role: Using CRM channels you will be sending rider comms (website, email, social) - ensuring messages are segmented appropriately Using social media analytics to create an informed content strategy Draft comms supporting rider campaigns including partnerships, competitions and other initiatives supporting our rider proposition Work with Product and Operations to send comms to the designated rider audience to communicate key messages riders need to be aware of Proof and review all outgoing rider comms to ensure accuracy, tone, and compliance Support managing the rider website, ensuring information is up-to-date and accurate Champion comms best practices with stakeholders around the business Talk to riders, getting their feedback and finding opportunities to improve the rider experience Willing to travel for rider events and meetings across the United Kingdom and Ireland Core Competencies Understanding and some experience of a CRM platform (ideally Braze) and CMS (ideally Prismic) Excellent command of written and spoken English, as well as style and tone of voice Exceptional attention to detail and a keen eye for proofreading and editing Excellent time management and the ability to prioritise competing tasks Understanding and experience of email marketing (including segmentation and A/B testing) Preferred Intermediate knowledge of HTML/CSS Intermediate knowledge of social media marketing Intermediate skills in content creation and graphic design Adobe creative suite Figma bonus but not required Life at Deliveroo We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? If you are currently on a working visa, please share details (visa name and end date) What are your compensation expectations? Please provide a range Annual (GBP) Base (If applicable, Bonus + Shares) What is your notice period/earliest start date? This role is based in London. I confirm I am available to come into the office 3 days a week. What is your experience level in the following: CRM platform (ideally Braze) and CMS (ideally Prismic) Email marketing (including segmentation and A/B testing) HTML/CSS Social media marketing Content creation and graphic design Adobe creative suite Figma
Account Manager - SaaSWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you:? As a member of the Account Manager in our SaaS Sales team, you will play a pivotal role in identifying new business opportunities and promoting cross-selling initiatives for our suite of solutions across the UK. This position offers remote flexibility, If you're seeking an avenue to propel your career forward, this is an excellent opportunity to accelerate your career through a progressive software company with a proven record of growth, investment, and stability. Day-to-day, you will:? • Achieve monthly, quarterly, and annual sales targets for software subscriptions and solutions.• Be responsible for developing customer relationships and manage and own the sales process, with the support of presales and consultancy teams.• Build good relationships with your customer base and create opportunities for new and additional revenue (Cross-sell and Up-sell).• Respond to enquiries quickly and efficiently and engage with colleagues in other teams to support clients.• Host meetings at all levels with customers, including C-suite.• Once a sale is made, ensure a smooth handover to the projects team• Drive the sales process forward by effectively managing objections, negotiating terms, and closing deals.• Collaborate with marketing and product teams to develop targeted campaigns and promotional materials to support new business efforts.• Track and analyse key performance metrics related to new business development activities, adjusting strategies as needed to meet or exceed targets.• Stay informed about industry trends, competitor activities, and market dynamics to identify emerging opportunities and stay ahead of the curve.Your skills and experiences might also include: • Proven experience in B2B sales within the SaaS industry, with a deep understanding of SaaS products, services, and market trends, along with previous experience in Field Sales and/or Account Management roles in the UK.• Innate self-motivation, with a drive to excel and achieve goals in a fast-paced sales environment.• Strong time management skills, capable of effectively prioritizing tasks and managing a demanding workload.• Collaborative mindset, comfortable working as part of a small team and contributing positively to group efforts.• Exceptional communication skills across various channels, including phone, email, and written correspondence.• Keen attention to detail, ensuring accuracy and precision in all aspects of work.• Conduct business with integrity, loyalty, and honesty, building trust with colleagues and clients alike.• Foster positive relationships through cooperation and support, both internally with team members and externally with clients.• Maintain a positive attitude, approaching challenges with optimism and resilience.• Commitment to continuous self-improvement and ongoing learning to stay abreast of industry trends and sales techniques.• Willingness to travel and participate in events such as exhibitions, seminars, and sales meetings, occasionally requiring overnight stays away from home.What are we all about The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.?Love Work. Love Life. Be You.?
May 17, 2024
Full time
Account Manager - SaaSWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you:? As a member of the Account Manager in our SaaS Sales team, you will play a pivotal role in identifying new business opportunities and promoting cross-selling initiatives for our suite of solutions across the UK. This position offers remote flexibility, If you're seeking an avenue to propel your career forward, this is an excellent opportunity to accelerate your career through a progressive software company with a proven record of growth, investment, and stability. Day-to-day, you will:? • Achieve monthly, quarterly, and annual sales targets for software subscriptions and solutions.• Be responsible for developing customer relationships and manage and own the sales process, with the support of presales and consultancy teams.• Build good relationships with your customer base and create opportunities for new and additional revenue (Cross-sell and Up-sell).• Respond to enquiries quickly and efficiently and engage with colleagues in other teams to support clients.• Host meetings at all levels with customers, including C-suite.• Once a sale is made, ensure a smooth handover to the projects team• Drive the sales process forward by effectively managing objections, negotiating terms, and closing deals.• Collaborate with marketing and product teams to develop targeted campaigns and promotional materials to support new business efforts.• Track and analyse key performance metrics related to new business development activities, adjusting strategies as needed to meet or exceed targets.• Stay informed about industry trends, competitor activities, and market dynamics to identify emerging opportunities and stay ahead of the curve.Your skills and experiences might also include: • Proven experience in B2B sales within the SaaS industry, with a deep understanding of SaaS products, services, and market trends, along with previous experience in Field Sales and/or Account Management roles in the UK.• Innate self-motivation, with a drive to excel and achieve goals in a fast-paced sales environment.• Strong time management skills, capable of effectively prioritizing tasks and managing a demanding workload.• Collaborative mindset, comfortable working as part of a small team and contributing positively to group efforts.• Exceptional communication skills across various channels, including phone, email, and written correspondence.• Keen attention to detail, ensuring accuracy and precision in all aspects of work.• Conduct business with integrity, loyalty, and honesty, building trust with colleagues and clients alike.• Foster positive relationships through cooperation and support, both internally with team members and externally with clients.• Maintain a positive attitude, approaching challenges with optimism and resilience.• Commitment to continuous self-improvement and ongoing learning to stay abreast of industry trends and sales techniques.• Willingness to travel and participate in events such as exhibitions, seminars, and sales meetings, occasionally requiring overnight stays away from home.What are we all about The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.?Love Work. Love Life. Be You.?
Global Sales and Partnerships Director, Car Hire, Remote, £70-110k + Bonus . A fantastic opportunity to join this growing car rental brand that operate in 34 countries worldwide. You will lead on and drive their trade sales strategy ensuring maximum distribution via OTA's, Brokers and wider partners such as Tour Operators and Airlines. Global Sales and Partnership Director Responsibilities Define and deliver the commercial strategy, tracking performance and adjusting where necessary. Negotiating with all trade partners and online brokers to drive volume of reservations and revenue. Promote new services and products through the channels of distribution. Leading on trading reviews and coming up with actions to take advantage of opportunities or reduce risk of associated with the achievement of volumes, margins or revenue. Provide regular forecast on performance and sales analysis. Develop opportunities to work with new brokers to broaden channels of distribution and achieve volume growth. Negotiate with OTA's and trade partners to achieve the best rates, commissions and promotions. Attend relevant trade shows around the world such as WTM, ITB and ATM. Global Sales and Partnerships Director skills required We are looking to find one of two very specific profiles including; A senior level sales / partnerships / distribution expert from the car hire sector. OR Someone from a Car Broker or transport division of an Online Travel Agency (OTA) that has worked as a head of supply (or similar) with the car hire companies. Excellent negotiation, communication and presentations skills. Confident and competent at networking. Commercially astute with strong financial acumen. Flexible to travel internationally when required. Global Sales and Partnerships Director Additional Details A basic salary in the region of £70,000 - £110,000 / €80,000 - €130,000 depending on experience and location. On target bonus of 20% Fully remote with travel (domestic and international) as required to attend client meetings, trade shows and business meetings. Location is flexible but most likely looking in UK, Ireland, Spain and France. Depending on location either an 'employee contract' or 'self-employed contractor' arrangement is possible. Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
May 16, 2024
Full time
Global Sales and Partnerships Director, Car Hire, Remote, £70-110k + Bonus . A fantastic opportunity to join this growing car rental brand that operate in 34 countries worldwide. You will lead on and drive their trade sales strategy ensuring maximum distribution via OTA's, Brokers and wider partners such as Tour Operators and Airlines. Global Sales and Partnership Director Responsibilities Define and deliver the commercial strategy, tracking performance and adjusting where necessary. Negotiating with all trade partners and online brokers to drive volume of reservations and revenue. Promote new services and products through the channels of distribution. Leading on trading reviews and coming up with actions to take advantage of opportunities or reduce risk of associated with the achievement of volumes, margins or revenue. Provide regular forecast on performance and sales analysis. Develop opportunities to work with new brokers to broaden channels of distribution and achieve volume growth. Negotiate with OTA's and trade partners to achieve the best rates, commissions and promotions. Attend relevant trade shows around the world such as WTM, ITB and ATM. Global Sales and Partnerships Director skills required We are looking to find one of two very specific profiles including; A senior level sales / partnerships / distribution expert from the car hire sector. OR Someone from a Car Broker or transport division of an Online Travel Agency (OTA) that has worked as a head of supply (or similar) with the car hire companies. Excellent negotiation, communication and presentations skills. Confident and competent at networking. Commercially astute with strong financial acumen. Flexible to travel internationally when required. Global Sales and Partnerships Director Additional Details A basic salary in the region of £70,000 - £110,000 / €80,000 - €130,000 depending on experience and location. On target bonus of 20% Fully remote with travel (domestic and international) as required to attend client meetings, trade shows and business meetings. Location is flexible but most likely looking in UK, Ireland, Spain and France. Depending on location either an 'employee contract' or 'self-employed contractor' arrangement is possible. Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
Title: Call Centre Agent - Join a Thriving Manufacturing Team! Are you a dynamic and energetic sales professional looking for a new opportunity? Are you experienced in working in a call centre and thrive in a fast-paced environment? If so, we have the perfect role for you! My client is one of the leading manufacturers in the industry, we are seeking a highly motivated Call Centre Agent to join our talented sales team. As a Call Centre Agent, you will play a crucial role in promoting our products and services, enhancing customer relationships, and driving business growth. Key Responsibilities: Handle incoming and outgoing calls from prospective and existing clients, providing exceptional customer service and assistance. Identify and assess customer needs, promoting our products and services to drive sales. Build rapport and maintain long-term relationships with customers, ensuring their satisfaction. Efficiently manage a high volume of calls, reaching targets and meeting performance metrics. Collaborate with other members of the sales team to share knowledge and best practises. Requirements: Proven experience in a call centre environment, ideally in sales. Exceptional communication and interpersonal skills, with the ability to build rapport and resolve customer queries. Strong sales acumen and persuasive abilities. Ability to work in a fast-paced, target-driven environment. Proficient computer skills, including CRM software and Microsoft Office Suite. High school diploma or equivalent; further education in sales or a related field is a plus. You will receive: Competitive salary of 25,000 per year, with opportunities for growth and development. Supportive and inclusive culture, where your contributions are recognised and rewarded. Ongoing training and professional development programmes. Collaborative and diverse team that fosters personal growth and encourages innovation. Exciting opportunities to work with top-quality products and make a real impact in the industry. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 16, 2024
Full time
Title: Call Centre Agent - Join a Thriving Manufacturing Team! Are you a dynamic and energetic sales professional looking for a new opportunity? Are you experienced in working in a call centre and thrive in a fast-paced environment? If so, we have the perfect role for you! My client is one of the leading manufacturers in the industry, we are seeking a highly motivated Call Centre Agent to join our talented sales team. As a Call Centre Agent, you will play a crucial role in promoting our products and services, enhancing customer relationships, and driving business growth. Key Responsibilities: Handle incoming and outgoing calls from prospective and existing clients, providing exceptional customer service and assistance. Identify and assess customer needs, promoting our products and services to drive sales. Build rapport and maintain long-term relationships with customers, ensuring their satisfaction. Efficiently manage a high volume of calls, reaching targets and meeting performance metrics. Collaborate with other members of the sales team to share knowledge and best practises. Requirements: Proven experience in a call centre environment, ideally in sales. Exceptional communication and interpersonal skills, with the ability to build rapport and resolve customer queries. Strong sales acumen and persuasive abilities. Ability to work in a fast-paced, target-driven environment. Proficient computer skills, including CRM software and Microsoft Office Suite. High school diploma or equivalent; further education in sales or a related field is a plus. You will receive: Competitive salary of 25,000 per year, with opportunities for growth and development. Supportive and inclusive culture, where your contributions are recognised and rewarded. Ongoing training and professional development programmes. Collaborative and diverse team that fosters personal growth and encourages innovation. Exciting opportunities to work with top-quality products and make a real impact in the industry. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Randalls Way, Leatherhead KT22 7TW, UK Req 22 March 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Senior Licensing Consultant Reports to (POSITION): Reports to (POSITION): Compliance & Data Service Lead Team: Team: Managed Services Department: Department: Services PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) Forming the key part to Bytes Software Asset Management team, consultants are required to produce, manage, and maintain the software compliance positions for customers across multiple vendors. They also provide advice and guidance on best practice in Software Asset Management, including purchasing and remediation recommendations. Software License Reviews: Effective License Position. Executive Presentation. Risk Remediation Recommendation. SAM Toolset Action: Agreement/Contract Upload. Renewal/Expiry Alerts. Entitlement Upload. Interim Purchase Upload. Entitlement Assignment. Engagement Management Project delivery planning, in conjunction with Project Management / Service Delivery. Proactive ownership of customer relationships. Support and identification of planning and implementation of non-standard services. Collaboration with Sales Team to positively influence service renewal. Contribution to Governance Reporting Creation and presentation of Service Review content. Contribution and distribution of Stakeholder Reporting. Escalation of Risks to Service Quality/Punctuality - deliver to Project Management / Service Delivery. As the requirements of the business and our customers change, so this job profile, duties, responsibilities, and locations of the role (both geographically and within the business organisational structure) will be adjusted accordingly. The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role. KEY RESPONSIBILITIES: Ownership of task from assignment through to delivery. Effective escalation of identified risks to timely or accurate delivery of contractual commitments. Using initiative to highlight anomalies or relationships in datasets. Build and maintain effective working relationship with customers. Development and maintenance of knowledge and process library. Proactively support and identify service improvement initiatives. WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) Internal External Customer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers. QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Minimum 5 GCSE's including Maths & English (Grade 9 - 4 / A- C). A-Levels. ESSENTIAL DESIRABLE Experience: Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales. Competency to delivery multiple vendor licence positions independently. In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM. Experience of working with ServiceNow SAM Pro tool within a consultancy environment. ESSENTIAL ESSENTIAL ESSENTIAL DESIRABLE (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE) Organised individual with excellent time management. Accuracy and attention to detail essential. Copes well under pressure and can meet deadlines. Excellent verbal and written communication with customer service/facing skills essential - ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite. Self-motivated and able to take responsibility. Tenacious, adaptable and quick to learn. MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED - WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY Achievement of timely delivery of contractual commitments to Customer. Number of tasks delivered accurately and on schedule. Measured over a 3-month period - continuous. Customer Satisfaction. Receipt of written positive feedback on your specific activities and interactions with the Customer. Measured over a 3-month period - continuous. Written status updates of tasks communicated to both external and internal stakeholders. Measured over a 3-month period - continuous.
May 15, 2024
Full time
Randalls Way, Leatherhead KT22 7TW, UK Req 22 March 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Senior Licensing Consultant Reports to (POSITION): Reports to (POSITION): Compliance & Data Service Lead Team: Team: Managed Services Department: Department: Services PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) Forming the key part to Bytes Software Asset Management team, consultants are required to produce, manage, and maintain the software compliance positions for customers across multiple vendors. They also provide advice and guidance on best practice in Software Asset Management, including purchasing and remediation recommendations. Software License Reviews: Effective License Position. Executive Presentation. Risk Remediation Recommendation. SAM Toolset Action: Agreement/Contract Upload. Renewal/Expiry Alerts. Entitlement Upload. Interim Purchase Upload. Entitlement Assignment. Engagement Management Project delivery planning, in conjunction with Project Management / Service Delivery. Proactive ownership of customer relationships. Support and identification of planning and implementation of non-standard services. Collaboration with Sales Team to positively influence service renewal. Contribution to Governance Reporting Creation and presentation of Service Review content. Contribution and distribution of Stakeholder Reporting. Escalation of Risks to Service Quality/Punctuality - deliver to Project Management / Service Delivery. As the requirements of the business and our customers change, so this job profile, duties, responsibilities, and locations of the role (both geographically and within the business organisational structure) will be adjusted accordingly. The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role. KEY RESPONSIBILITIES: Ownership of task from assignment through to delivery. Effective escalation of identified risks to timely or accurate delivery of contractual commitments. Using initiative to highlight anomalies or relationships in datasets. Build and maintain effective working relationship with customers. Development and maintenance of knowledge and process library. Proactively support and identify service improvement initiatives. WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) Internal External Customer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers. QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Minimum 5 GCSE's including Maths & English (Grade 9 - 4 / A- C). A-Levels. ESSENTIAL DESIRABLE Experience: Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales. Competency to delivery multiple vendor licence positions independently. In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM. Experience of working with ServiceNow SAM Pro tool within a consultancy environment. ESSENTIAL ESSENTIAL ESSENTIAL DESIRABLE (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE) Organised individual with excellent time management. Accuracy and attention to detail essential. Copes well under pressure and can meet deadlines. Excellent verbal and written communication with customer service/facing skills essential - ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite. Self-motivated and able to take responsibility. Tenacious, adaptable and quick to learn. MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED - WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY Achievement of timely delivery of contractual commitments to Customer. Number of tasks delivered accurately and on schedule. Measured over a 3-month period - continuous. Customer Satisfaction. Receipt of written positive feedback on your specific activities and interactions with the Customer. Measured over a 3-month period - continuous. Written status updates of tasks communicated to both external and internal stakeholders. Measured over a 3-month period - continuous.
Randalls Way, Leatherhead KT22 7TW, UK Req 07 May 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Third Party Compliance Officer Reports to (POSITION): Reports to (POSITION): Legal & Compliance Manager Team: Team: Compliance Department: Department: Legal & Compliance PURPOSE OF JOB: Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Third Party Risk experience gained from supplier/vendor management, to join our Compliance team as Third Party Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound third party security assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications GCSEs or above and 2 years relevant work experience ESSENTIAL Professional Qualifications Certifications in Information Security or Cyber Risk Management domain (e.g. SSCP/Security+/foundation level in ISO standards) DESIRABLE Years of Experience At least 2 years of experience in similar role ESSENTIAL Other Requirements Third Party Risk experience gained from a supplier/vendor management, category management, or business development background Previous use of Third Party screening tools Operational understanding of Third Party Risk Management practices Technical IT experience, with knowledge of common IT controls, networking technologies and security solutions Knowledge of Information Security regulations and standards (e.g. ISO 27001, GDPR, UK Data Protection Act, NIS, NIS2) DESIRABLE Proactiveness, energy and passion for information security Ability to build productive relationships with people from a wide range of professional and cultural backgrounds and the ability to work effectively within a dynamic team environment Excellent written and oral communication skills, with accuracy and attention to detail essential Friendly, approachable, calm and considered Excellent organisational skills, with the ability to plan and manage own workload, and manage tasks simultaneously Ability to work on own initiative, under pressure and to tight timelines
May 15, 2024
Full time
Randalls Way, Leatherhead KT22 7TW, UK Req 07 May 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Third Party Compliance Officer Reports to (POSITION): Reports to (POSITION): Legal & Compliance Manager Team: Team: Compliance Department: Department: Legal & Compliance PURPOSE OF JOB: Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Third Party Risk experience gained from supplier/vendor management, to join our Compliance team as Third Party Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound third party security assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications GCSEs or above and 2 years relevant work experience ESSENTIAL Professional Qualifications Certifications in Information Security or Cyber Risk Management domain (e.g. SSCP/Security+/foundation level in ISO standards) DESIRABLE Years of Experience At least 2 years of experience in similar role ESSENTIAL Other Requirements Third Party Risk experience gained from a supplier/vendor management, category management, or business development background Previous use of Third Party screening tools Operational understanding of Third Party Risk Management practices Technical IT experience, with knowledge of common IT controls, networking technologies and security solutions Knowledge of Information Security regulations and standards (e.g. ISO 27001, GDPR, UK Data Protection Act, NIS, NIS2) DESIRABLE Proactiveness, energy and passion for information security Ability to build productive relationships with people from a wide range of professional and cultural backgrounds and the ability to work effectively within a dynamic team environment Excellent written and oral communication skills, with accuracy and attention to detail essential Friendly, approachable, calm and considered Excellent organisational skills, with the ability to plan and manage own workload, and manage tasks simultaneously Ability to work on own initiative, under pressure and to tight timelines
Brook Street (UK) Ltd are recruiting a Paralegal for our leading Public Sector Client, Education Authority Northern Ireland, located in their Commercial Property Dept. Dundonald Job Purpose To act as Personal Assistant to a Solicitor within EA Solicitors To assist with commercial property matters and the investigation and defense of informal and formal complaints / legal proceedings against the Education Authority ("EA") and/or controlled schools. To undertake such other duties relevant to the Education Authority Solicitors ("EA Solicitors") as may be reasonably required from time to time. MAIN DUTIES AND RESPONSIBILITIES 1. To act as Personal Assistant to the Solicitor To provide P.A. support to the Solicitor, always ensure strictest confidentiality and diplomacy , make and take calls on behalf of the Solicitor, and maintain a personal and office diary, ensuring compatibility. Check and prioritise mail. Co-ordinate and administer work of Solicitor in their absence, with regard to conveyancing/ property matters, employment law cases, litigation, tribunals (including SENDIST), judicial reviews and on-going legal matters. Ensure the timely provision of advice and information to internal and external clients, regarding meeting strict deadlines. To draft and prepare routine correspondence and reports, collate information and prepare and update statistical information. Arrange meetings, consultations, Tribunal hearings, Court appearances and talks/conferences. Arrange alternative cover in Solicitor's absence. 2. Commercial Property. To assist the EA Solicitors in preparing Title Reports and Title Packs and by applying for Property Certificates and Property Searches to establish ownership. To assist the EA Solicitors in the preparation of: Contracts for Sale, Conveyancing Documents, Completion of Pre-Contract Enquiries. To assist the EA Solicitors in ensuring documentation is presented for Stamping and Registration within prescribed legal times. To accurately Schedule and return/ receipt Title Documents to and from the EA Headquarters and to third party solicitors. 3. Investigation and Defence of Formal and Informal Complaints / Legal Proceedings against EA /Schools To assist the Solicitor or any other solicitor within EA Solicitors in the investigation and defence of formal and informal complaints/proceedings referred from EA Directorates /Schools. To adhere to strict deadlines to ensure statutory time limits are met. To assist in the process of appeals against Tribunal / Court decisions To assist in the collation and indexing of discoverable documentation, Court / Tribunal bundles etc. Assist with the drafting and response of Notices of Appearances, Notices for Additional Information, Notices for Discovery etc. To maintain effective communication and co-operations with relevant persons including EA Officers, Boards of Governors, Counsel, Witnesses and outside Agencies to ensure quality service delivered. To assist with preparation and collation of Counsel's papers and arrange for delivery of same. To prepare documentation for hearings and apply for Witness Summons. To attend consultations and hearings (as required) in order to provide verbatim report on proceedings. To administer payment of Counsel's fees. 4. Judicial Reviews To assist the Solicitor or any other EA Solicitor by liaising with Transfer Officers, Tribunal members and Counsel to arrange for compilation and forwarding of relevant information. To arrange consultations and prepare necessary documentation. Prepare Affidavits as drafted by Counsel and arrange for swearing of same by Tribunal member and external Solicitors. Requisitioning of cheques in accordance with appropriate fees, lodge official documentation at Court and return all original documentation to EA Regions. You should have: A minimum of five GCSE's (Grades A -C) including English and Maths or equivalent or higher examinations AND Have either a minimum of two year's experience in a paid capacity providing administrative support which must include the following: Using Microsoft Word (to process letters, memos, reports etc.); Using Microsoft Outlook (to send/receive e-mails) Drafting correspondence Diary Management; and Maintaining Records. In addition to the above, you must also be able to demonstrate at an interview the under-noted knowledge, skills and personal qualities: Knowledge of Legal work Excellent oral and written communication skills. Proven ability to successfully plan, prioritise and manage the work of yourself and others within required timescales Proven ability to demonstrate initiative, work flexibly and resolve complex matters with minimal direction and supervision. Proven ability to develop and maintain good working relationships at a range of levels including senior management level. Proven ability to exercise discretion in dealing with confidential or sensitive matters. In return, you will benefit from: Full training and induction Pension Scheme Competitive rates of pay Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 12.94 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
May 14, 2024
Seasonal
Brook Street (UK) Ltd are recruiting a Paralegal for our leading Public Sector Client, Education Authority Northern Ireland, located in their Commercial Property Dept. Dundonald Job Purpose To act as Personal Assistant to a Solicitor within EA Solicitors To assist with commercial property matters and the investigation and defense of informal and formal complaints / legal proceedings against the Education Authority ("EA") and/or controlled schools. To undertake such other duties relevant to the Education Authority Solicitors ("EA Solicitors") as may be reasonably required from time to time. MAIN DUTIES AND RESPONSIBILITIES 1. To act as Personal Assistant to the Solicitor To provide P.A. support to the Solicitor, always ensure strictest confidentiality and diplomacy , make and take calls on behalf of the Solicitor, and maintain a personal and office diary, ensuring compatibility. Check and prioritise mail. Co-ordinate and administer work of Solicitor in their absence, with regard to conveyancing/ property matters, employment law cases, litigation, tribunals (including SENDIST), judicial reviews and on-going legal matters. Ensure the timely provision of advice and information to internal and external clients, regarding meeting strict deadlines. To draft and prepare routine correspondence and reports, collate information and prepare and update statistical information. Arrange meetings, consultations, Tribunal hearings, Court appearances and talks/conferences. Arrange alternative cover in Solicitor's absence. 2. Commercial Property. To assist the EA Solicitors in preparing Title Reports and Title Packs and by applying for Property Certificates and Property Searches to establish ownership. To assist the EA Solicitors in the preparation of: Contracts for Sale, Conveyancing Documents, Completion of Pre-Contract Enquiries. To assist the EA Solicitors in ensuring documentation is presented for Stamping and Registration within prescribed legal times. To accurately Schedule and return/ receipt Title Documents to and from the EA Headquarters and to third party solicitors. 3. Investigation and Defence of Formal and Informal Complaints / Legal Proceedings against EA /Schools To assist the Solicitor or any other solicitor within EA Solicitors in the investigation and defence of formal and informal complaints/proceedings referred from EA Directorates /Schools. To adhere to strict deadlines to ensure statutory time limits are met. To assist in the process of appeals against Tribunal / Court decisions To assist in the collation and indexing of discoverable documentation, Court / Tribunal bundles etc. Assist with the drafting and response of Notices of Appearances, Notices for Additional Information, Notices for Discovery etc. To maintain effective communication and co-operations with relevant persons including EA Officers, Boards of Governors, Counsel, Witnesses and outside Agencies to ensure quality service delivered. To assist with preparation and collation of Counsel's papers and arrange for delivery of same. To prepare documentation for hearings and apply for Witness Summons. To attend consultations and hearings (as required) in order to provide verbatim report on proceedings. To administer payment of Counsel's fees. 4. Judicial Reviews To assist the Solicitor or any other EA Solicitor by liaising with Transfer Officers, Tribunal members and Counsel to arrange for compilation and forwarding of relevant information. To arrange consultations and prepare necessary documentation. Prepare Affidavits as drafted by Counsel and arrange for swearing of same by Tribunal member and external Solicitors. Requisitioning of cheques in accordance with appropriate fees, lodge official documentation at Court and return all original documentation to EA Regions. You should have: A minimum of five GCSE's (Grades A -C) including English and Maths or equivalent or higher examinations AND Have either a minimum of two year's experience in a paid capacity providing administrative support which must include the following: Using Microsoft Word (to process letters, memos, reports etc.); Using Microsoft Outlook (to send/receive e-mails) Drafting correspondence Diary Management; and Maintaining Records. In addition to the above, you must also be able to demonstrate at an interview the under-noted knowledge, skills and personal qualities: Knowledge of Legal work Excellent oral and written communication skills. Proven ability to successfully plan, prioritise and manage the work of yourself and others within required timescales Proven ability to demonstrate initiative, work flexibly and resolve complex matters with minimal direction and supervision. Proven ability to develop and maintain good working relationships at a range of levels including senior management level. Proven ability to exercise discretion in dealing with confidential or sensitive matters. In return, you will benefit from: Full training and induction Pension Scheme Competitive rates of pay Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 12.94 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
Company Description: McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees. McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training. McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland. McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever! We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners. We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. Company Vision and Culture Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world. Serve: We put our customers and our people first Inclusion : We open our doors to everyone Integrity: We do the right thing Community : We are good neighbours Family: We get better together Job Description: Fixed term contract until mid-January 2025 The Opportunity The Real Estate Legal Team is seeking a motivated, proactive and effective lawyer to join for a period of maternity cover. This is an exciting opportunity for an experienced real estate lawyer to join a large and highly regarded inhouse legal team, as well as a rare opportunity to work as part of an established inhouse team of real estate lawyers in a fun and friendly environment. What will my accountabilities be? Supervising and supporting external lawyers on acquisition transactions, and working closely with acquisition surveyors and other members of the Legal team Undertaking some acquisition transactional work, although the majority of this is undertaken by external counsel Helping the Legal and Development teams achieve targets for new store openings and transactional acquisition work Providing day to day advice to colleagues in the Acquisitions, Estates and Construction teams on all matters connected with new restaurant acquisitions, as well as the existing restaurant estate Monitoring and reviewing best practice, standard documents, policies and precedents used on acquisitions Compliance advice and support, applying McDonald's global legal policies Identifying and communicating risks consistent with the both the risk appetite of the business and the legal department and advising accordingly Helping to develop the legal skills of more junior members of the team Proactively identifying market trends and regulatory changes to improve company policies and procedures, develop communication and training programmes and ensure awareness and compliance across the business. What Team will I be a part? You will be a part of the Real Estate Legal Team, which is one of three sub-teams within the UK & Ireland Legal Team. Both the UK&I Legal Team and the Real Estate sub-team are highly regarded across the business as high-performing, friendly and dynamic teams with a great reputation for influencing, challenging and leading those at all levels, across all departments. You will report into the Head of the Real Estate Legal Practice Group, and work alongside a further four real estate lawyers and a legal assistant. The wider UK&I Legal Department consists of around 20 team members. Who are my customers? The McDonald's Development team, which comprises separate teams of Acquisitions Surveyors, Estates Surveyors and Construction Project Managers The rest of the Real Estate Legal team, as well as the wider UK&I Legal team The Global Legal Team, including Global Compliance, Global Litigation, and real estate lawyers in other markets. Qualifications: What background do I need to have? You will be a qualified solicitor with strong academic credentials and post-qualification commercial property experience gained with a respected law firm or within an established in-house real estate department. Experience should include complex acquisition, development and landlord and tenant work, with some knowledge of planning and construction law. In-house or secondment experience, whilst not essential, will be advantageous. You will have the following critical skills and qualities: be an effective communicator (including having strong drafting skills and the ability to clearly and concisely explain concepts to non-legal partners); a relationship builder; efficient; and able to see the big picture by providing commercially sound advice adaptability to audience and ability to clearly and concisely explain concepts and to influence internal clients an innovative solution-focused approach and strong problem-solving ability strong commercial awareness and understanding, business judgment and ability to evaluate legal risk be a team player, with an ability to mentor, develop and model skills for others be positive, self-motivated, enthusiastic, authentic, pragmatic, forward-thinking and curious Additional Information: At McDonald's we arePeople from allWalks ofLife People are at the heart of everything wedo ,and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind .These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
May 14, 2024
Full time
Company Description: McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees. McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training. McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland. McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever! We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners. We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. Company Vision and Culture Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world. Serve: We put our customers and our people first Inclusion : We open our doors to everyone Integrity: We do the right thing Community : We are good neighbours Family: We get better together Job Description: Fixed term contract until mid-January 2025 The Opportunity The Real Estate Legal Team is seeking a motivated, proactive and effective lawyer to join for a period of maternity cover. This is an exciting opportunity for an experienced real estate lawyer to join a large and highly regarded inhouse legal team, as well as a rare opportunity to work as part of an established inhouse team of real estate lawyers in a fun and friendly environment. What will my accountabilities be? Supervising and supporting external lawyers on acquisition transactions, and working closely with acquisition surveyors and other members of the Legal team Undertaking some acquisition transactional work, although the majority of this is undertaken by external counsel Helping the Legal and Development teams achieve targets for new store openings and transactional acquisition work Providing day to day advice to colleagues in the Acquisitions, Estates and Construction teams on all matters connected with new restaurant acquisitions, as well as the existing restaurant estate Monitoring and reviewing best practice, standard documents, policies and precedents used on acquisitions Compliance advice and support, applying McDonald's global legal policies Identifying and communicating risks consistent with the both the risk appetite of the business and the legal department and advising accordingly Helping to develop the legal skills of more junior members of the team Proactively identifying market trends and regulatory changes to improve company policies and procedures, develop communication and training programmes and ensure awareness and compliance across the business. What Team will I be a part? You will be a part of the Real Estate Legal Team, which is one of three sub-teams within the UK & Ireland Legal Team. Both the UK&I Legal Team and the Real Estate sub-team are highly regarded across the business as high-performing, friendly and dynamic teams with a great reputation for influencing, challenging and leading those at all levels, across all departments. You will report into the Head of the Real Estate Legal Practice Group, and work alongside a further four real estate lawyers and a legal assistant. The wider UK&I Legal Department consists of around 20 team members. Who are my customers? The McDonald's Development team, which comprises separate teams of Acquisitions Surveyors, Estates Surveyors and Construction Project Managers The rest of the Real Estate Legal team, as well as the wider UK&I Legal team The Global Legal Team, including Global Compliance, Global Litigation, and real estate lawyers in other markets. Qualifications: What background do I need to have? You will be a qualified solicitor with strong academic credentials and post-qualification commercial property experience gained with a respected law firm or within an established in-house real estate department. Experience should include complex acquisition, development and landlord and tenant work, with some knowledge of planning and construction law. In-house or secondment experience, whilst not essential, will be advantageous. You will have the following critical skills and qualities: be an effective communicator (including having strong drafting skills and the ability to clearly and concisely explain concepts to non-legal partners); a relationship builder; efficient; and able to see the big picture by providing commercially sound advice adaptability to audience and ability to clearly and concisely explain concepts and to influence internal clients an innovative solution-focused approach and strong problem-solving ability strong commercial awareness and understanding, business judgment and ability to evaluate legal risk be a team player, with an ability to mentor, develop and model skills for others be positive, self-motivated, enthusiastic, authentic, pragmatic, forward-thinking and curious Additional Information: At McDonald's we arePeople from allWalks ofLife People are at the heart of everything wedo ,and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind .These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
Brook Street (UK) Ltd are recruiting a Legal Secretary/ PA for our leading Public Sector Client, Education Authority Northern Ireland, located in their Commercial Property Dept. Dundonald. Job Purpose To act as Personal Assistant to a Solicitor within EA Solicitors To assist with commercial property matters and the investigation and defense of informal and formal complaints / legal proceedings against the Education Authority ("EA") and/or controlled schools. To undertake such other duties relevant to the Education Authority Solicitors ("EA Solicitors") as may be reasonably required from time to time. MAIN DUTIES AND RESPONSIBILITIES 1. To act as Personal Assistant to the Solicitor To provide P.A. support to the Solicitor, always ensure strictest confidentiality and diplomacy , make and take calls on behalf of the Solicitor, and maintain a personal and office diary, ensuring compatibility. Check and prioritise mail. Co-ordinate and administer work of Solicitor in their absence, with regard to conveyancing/ property matters, employment law cases, litigation, tribunals (including SENDIST), judicial reviews and on-going legal matters. Ensure the timely provision of advice and information to internal and external clients, regarding meeting strict deadlines. To draft and prepare routine correspondence and reports, collate information and prepare and update statistical information. Arrange meetings, consultations, Tribunal hearings, Court appearances and talks/conferences. Arrange alternative cover in Solicitor's absence. 2. Commercial Property. To assist the EA Solicitors in preparing Title Reports and Title Packs and by applying for Property Certificates and Property Searches to establish ownership. To assist the EA Solicitors in the preparation of: Contracts for Sale, Conveyancing Documents, Completion of Pre-Contract Enquiries. To assist the EA Solicitors in ensuring documentation is presented for Stamping and Registration within prescribed legal times. To accurately Schedule and return/ receipt Title Documents to and from the EA Headquarters and to third party solicitors. 3. Investigation and Defence of Formal and Informal Complaints / Legal Proceedings against EA /Schools To assist the Solicitor or any other solicitor within EA Solicitors in the investigation and defence of formal and informal complaints/proceedings referred from EA Directorates /Schools. To adhere to strict deadlines to ensure statutory time limits are met. To assist in the process of appeals against Tribunal / Court decisions To assist in the collation and indexing of discoverable documentation, Court / Tribunal bundles etc. Assist with the drafting and response of Notices of Appearances, Notices for Additional Information, Notices for Discovery etc. To maintain effective communication and co-operations with relevant persons including EA Officers, Boards of Governors, Counsel, Witnesses and outside Agencies to ensure quality service delivered. To assist with preparation and collation of Counsel's papers and arrange for delivery of same. To prepare documentation for hearings and apply for Witness Summons. To attend consultations and hearings (as required) in order to provide verbatim report on proceedings. To administer payment of Counsel's fees. 4. Judicial Reviews To assist the Solicitor or any other EA Solicitor by liaising with Transfer Officers, Tribunal members and Counsel to arrange for compilation and forwarding of relevant information. To arrange consultations and prepare necessary documentation. Prepare Affidavits as drafted by Counsel and arrange for swearing of same by Tribunal member and external Solicitors. Requisitioning of cheques in accordance with appropriate fees, lodge official documentation at Court and return all original documentation to EA Regions. You should have: A minimum of five GCSE's (Grades A -C) including English and Maths or equivalent or higher examinations qualifications. AND Have either a minimum of two year's experience in a paid capacity providing administrative support which must include the following: Using Microsoft Word (to process letters, memos, reports etc.); Using Microsoft Outlook (to send/receive e-mails) Drafting correspondence Diary Management; and Maintaining Records. In addition to the above, you must also be able to demonstrate at an interview the under-noted knowledge, skills and personal qualities: Knowledge of Legal work Excellent oral and written communication skills. Proven ability to successfully plan, prioritise and manage the work of yourself and others within required timescales Proven ability to demonstrate initiative, work flexibly and resolve complex matters with minimal direction and supervision. Proven ability to develop and maintain good working relationships at a range of levels including senior management level. Proven ability to exercise discretion in dealing with confidential or sensitive matters. In return, you will benefit from: Full training and induction Pension Scheme Competitive rates of pay Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 12.94 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
May 14, 2024
Seasonal
Brook Street (UK) Ltd are recruiting a Legal Secretary/ PA for our leading Public Sector Client, Education Authority Northern Ireland, located in their Commercial Property Dept. Dundonald. Job Purpose To act as Personal Assistant to a Solicitor within EA Solicitors To assist with commercial property matters and the investigation and defense of informal and formal complaints / legal proceedings against the Education Authority ("EA") and/or controlled schools. To undertake such other duties relevant to the Education Authority Solicitors ("EA Solicitors") as may be reasonably required from time to time. MAIN DUTIES AND RESPONSIBILITIES 1. To act as Personal Assistant to the Solicitor To provide P.A. support to the Solicitor, always ensure strictest confidentiality and diplomacy , make and take calls on behalf of the Solicitor, and maintain a personal and office diary, ensuring compatibility. Check and prioritise mail. Co-ordinate and administer work of Solicitor in their absence, with regard to conveyancing/ property matters, employment law cases, litigation, tribunals (including SENDIST), judicial reviews and on-going legal matters. Ensure the timely provision of advice and information to internal and external clients, regarding meeting strict deadlines. To draft and prepare routine correspondence and reports, collate information and prepare and update statistical information. Arrange meetings, consultations, Tribunal hearings, Court appearances and talks/conferences. Arrange alternative cover in Solicitor's absence. 2. Commercial Property. To assist the EA Solicitors in preparing Title Reports and Title Packs and by applying for Property Certificates and Property Searches to establish ownership. To assist the EA Solicitors in the preparation of: Contracts for Sale, Conveyancing Documents, Completion of Pre-Contract Enquiries. To assist the EA Solicitors in ensuring documentation is presented for Stamping and Registration within prescribed legal times. To accurately Schedule and return/ receipt Title Documents to and from the EA Headquarters and to third party solicitors. 3. Investigation and Defence of Formal and Informal Complaints / Legal Proceedings against EA /Schools To assist the Solicitor or any other solicitor within EA Solicitors in the investigation and defence of formal and informal complaints/proceedings referred from EA Directorates /Schools. To adhere to strict deadlines to ensure statutory time limits are met. To assist in the process of appeals against Tribunal / Court decisions To assist in the collation and indexing of discoverable documentation, Court / Tribunal bundles etc. Assist with the drafting and response of Notices of Appearances, Notices for Additional Information, Notices for Discovery etc. To maintain effective communication and co-operations with relevant persons including EA Officers, Boards of Governors, Counsel, Witnesses and outside Agencies to ensure quality service delivered. To assist with preparation and collation of Counsel's papers and arrange for delivery of same. To prepare documentation for hearings and apply for Witness Summons. To attend consultations and hearings (as required) in order to provide verbatim report on proceedings. To administer payment of Counsel's fees. 4. Judicial Reviews To assist the Solicitor or any other EA Solicitor by liaising with Transfer Officers, Tribunal members and Counsel to arrange for compilation and forwarding of relevant information. To arrange consultations and prepare necessary documentation. Prepare Affidavits as drafted by Counsel and arrange for swearing of same by Tribunal member and external Solicitors. Requisitioning of cheques in accordance with appropriate fees, lodge official documentation at Court and return all original documentation to EA Regions. You should have: A minimum of five GCSE's (Grades A -C) including English and Maths or equivalent or higher examinations qualifications. AND Have either a minimum of two year's experience in a paid capacity providing administrative support which must include the following: Using Microsoft Word (to process letters, memos, reports etc.); Using Microsoft Outlook (to send/receive e-mails) Drafting correspondence Diary Management; and Maintaining Records. In addition to the above, you must also be able to demonstrate at an interview the under-noted knowledge, skills and personal qualities: Knowledge of Legal work Excellent oral and written communication skills. Proven ability to successfully plan, prioritise and manage the work of yourself and others within required timescales Proven ability to demonstrate initiative, work flexibly and resolve complex matters with minimal direction and supervision. Proven ability to develop and maintain good working relationships at a range of levels including senior management level. Proven ability to exercise discretion in dealing with confidential or sensitive matters. In return, you will benefit from: Full training and induction Pension Scheme Competitive rates of pay Brook Street (UK) Ltd back-office support and mentoring Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. The rate of pay is 12.94 per hour, the hours of work are 36hrs Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link.
Marketing Assistant Location: Essex Salary £27000 - £30000 + £6000 Car Allowance Accountabilities and Responsibilities: Contribute to crafting and executing an integrated plan for sourcing and selling equipment, ensuring it meets agreed profit targets. Spearhead the marketing strategy to modernize traditional channels for equipment disposal sales in the UK and Ireland (UKI). Take the lead on remarketing activities in specified territories and with clients as directed by the Head of Trading. Integrate sales, maintenance, and commercial personnel into equipment remarketing initiatives effectively. Generate and disseminate performance reports according to established metrics. Optimize profitability from the disposal of equipment from our systems. Efficiently manage the removal of systems through effective project management. Provide support for Group remarketing efforts as necessary. Fulfill routine management reporting requirements as outlined. Undertake additional responsibilities as delegated by the remarketing manager. Capability Profile: Skills (Essential/Desirable): Prioritize customer needs and emphasize quality. Exhibit strong leadership and interpersonal skills. Communicate effectively both orally and in writing. Proficient in computer skills, including Microsoft Office and Equipment Database management. Demonstrate excellent problem-solving abilities. Show interest in enhancing efficiency and exploring innovative techniques for improving working practices. Work well independently and collaboratively within a dynamic team environment. Experience (Essential/Desirable): Possess a minimum of 3 years of experience in customer service or purchasing roles. Familiarity with relevant national and local regulatory standards.
May 11, 2024
Full time
Marketing Assistant Location: Essex Salary £27000 - £30000 + £6000 Car Allowance Accountabilities and Responsibilities: Contribute to crafting and executing an integrated plan for sourcing and selling equipment, ensuring it meets agreed profit targets. Spearhead the marketing strategy to modernize traditional channels for equipment disposal sales in the UK and Ireland (UKI). Take the lead on remarketing activities in specified territories and with clients as directed by the Head of Trading. Integrate sales, maintenance, and commercial personnel into equipment remarketing initiatives effectively. Generate and disseminate performance reports according to established metrics. Optimize profitability from the disposal of equipment from our systems. Efficiently manage the removal of systems through effective project management. Provide support for Group remarketing efforts as necessary. Fulfill routine management reporting requirements as outlined. Undertake additional responsibilities as delegated by the remarketing manager. Capability Profile: Skills (Essential/Desirable): Prioritize customer needs and emphasize quality. Exhibit strong leadership and interpersonal skills. Communicate effectively both orally and in writing. Proficient in computer skills, including Microsoft Office and Equipment Database management. Demonstrate excellent problem-solving abilities. Show interest in enhancing efficiency and exploring innovative techniques for improving working practices. Work well independently and collaboratively within a dynamic team environment. Experience (Essential/Desirable): Possess a minimum of 3 years of experience in customer service or purchasing roles. Familiarity with relevant national and local regulatory standards.
South Eastern Health and Social Care Trust
Dundonald, Belfast
South Eastern Health and Social Care Trust is now recruiting for an exciting opportunity to join their team as an; Assistant Director for Maternity & Gynaecology and Head of Midwifery Band: 8C Directorate: Surgery & Elective Care, Maternity and Paediatrics Location: Base location is the Ulster Hospital, covering trust wide services Reports to: Director of Surgery & Elective Care, Maternity and Paediatrics Profile of the South Eastern Health and Social Care Trust The South Eastern Health and Social Care Trust is one of the 5 Trusts in total within Northern Ireland. It is an integrated organisation, incorporating acute hospital services, community health and social services and serves a population of approximately 440,000. The South Eastern Health and Social Care Trust covers the local government and community districts of Ards, North Down and Lisburn, in Northern Ireland. In the trust, there are 3 acute Hospitals - the Ulster Hospital, the Lagan Valley Hospital and the Downe Hospital, plus 2 local hospitals- Ards Hospital and Bangor Hospital. We are committed to delivering safe, timely, accessible, high quality and cost-effective care at South Eastern Trust. Our higher aim is to improve the health & wellbeing of our community, and reduce inequalities, working in partnership with other organisations and supporting our people to deliver high quality care. Our staff, patients, service users and families are at the heart of everything that we do and we remain committed to our vision that the Trust will be a great place to Live, a great place to Work and a great place for Care and Support. For more information on South Eastern Trust or HSC in general, please visit: Home - South Eastern Health & Social Care Trust (hscni.net) Job Summary The post holder will provide high quality leadership and be accountable for the strategic and operational management of the Directorate. The Directorate services that fall under the responsibility of the post holder are: Obstetrics Gynaecology Midwifery - acute and community As the Assistant Director/Head of Midwifery you will provide professional leadership to all midwives across the Trust. You will be a member of the Nursing and Midwifery Professional Leadership Team within the Trust, reporting to the Executive Director of Nursing on all professional midwifery issues. You will take lead responsibility for strategic planning and service development, ensuring all key targets are met within the resources allocated on an annual basis. As well as this, you will provide safe, efficient and effective services, implementing and embedding HSC values and collective leadership behaviours. You will also ensure that appropriate governance arrangements are established and maintained across the Directorate and will lead the promotion of excellence and the maintenance of standards. In this post, you will also be accountable for ensuring effective financial management is embedded within this Directorate. Essential Criteria Midwife currently on Part 2 of the live NMC Register A University Degree or a relevant professional qualification and worked for at least 3 years in a senior management role (Band 8 a/b or equivalent) working in a major complex organisation with experience of managing services for women OR Have at least 5 years' experience in a senior management role (Band 8 a/b or equivalent) working in a major complex organisation, with experience of managing services for women. Be able to demonstrate the development and application of highly developed specialist knowledge and skills relevant to the post. Delivered against challenging performance management programmes, for a minimum of two years meeting a full range of key targets, making significant improvements and demonstrating improved & measurable outcomes. Have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful service and patient outcomes. Be able to successfully demonstrate high level management, people, governance, financial and organisational skills for a minimum of two years. Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post. For more information, and to apply, please visit: The closing date for applications is Friday 24th May 2024 at 5:30pm
May 09, 2024
Full time
South Eastern Health and Social Care Trust is now recruiting for an exciting opportunity to join their team as an; Assistant Director for Maternity & Gynaecology and Head of Midwifery Band: 8C Directorate: Surgery & Elective Care, Maternity and Paediatrics Location: Base location is the Ulster Hospital, covering trust wide services Reports to: Director of Surgery & Elective Care, Maternity and Paediatrics Profile of the South Eastern Health and Social Care Trust The South Eastern Health and Social Care Trust is one of the 5 Trusts in total within Northern Ireland. It is an integrated organisation, incorporating acute hospital services, community health and social services and serves a population of approximately 440,000. The South Eastern Health and Social Care Trust covers the local government and community districts of Ards, North Down and Lisburn, in Northern Ireland. In the trust, there are 3 acute Hospitals - the Ulster Hospital, the Lagan Valley Hospital and the Downe Hospital, plus 2 local hospitals- Ards Hospital and Bangor Hospital. We are committed to delivering safe, timely, accessible, high quality and cost-effective care at South Eastern Trust. Our higher aim is to improve the health & wellbeing of our community, and reduce inequalities, working in partnership with other organisations and supporting our people to deliver high quality care. Our staff, patients, service users and families are at the heart of everything that we do and we remain committed to our vision that the Trust will be a great place to Live, a great place to Work and a great place for Care and Support. For more information on South Eastern Trust or HSC in general, please visit: Home - South Eastern Health & Social Care Trust (hscni.net) Job Summary The post holder will provide high quality leadership and be accountable for the strategic and operational management of the Directorate. The Directorate services that fall under the responsibility of the post holder are: Obstetrics Gynaecology Midwifery - acute and community As the Assistant Director/Head of Midwifery you will provide professional leadership to all midwives across the Trust. You will be a member of the Nursing and Midwifery Professional Leadership Team within the Trust, reporting to the Executive Director of Nursing on all professional midwifery issues. You will take lead responsibility for strategic planning and service development, ensuring all key targets are met within the resources allocated on an annual basis. As well as this, you will provide safe, efficient and effective services, implementing and embedding HSC values and collective leadership behaviours. You will also ensure that appropriate governance arrangements are established and maintained across the Directorate and will lead the promotion of excellence and the maintenance of standards. In this post, you will also be accountable for ensuring effective financial management is embedded within this Directorate. Essential Criteria Midwife currently on Part 2 of the live NMC Register A University Degree or a relevant professional qualification and worked for at least 3 years in a senior management role (Band 8 a/b or equivalent) working in a major complex organisation with experience of managing services for women OR Have at least 5 years' experience in a senior management role (Band 8 a/b or equivalent) working in a major complex organisation, with experience of managing services for women. Be able to demonstrate the development and application of highly developed specialist knowledge and skills relevant to the post. Delivered against challenging performance management programmes, for a minimum of two years meeting a full range of key targets, making significant improvements and demonstrating improved & measurable outcomes. Have worked with a diverse range of stakeholders, both internal and external to the organisation, to achieve successful service and patient outcomes. Be able to successfully demonstrate high level management, people, governance, financial and organisational skills for a minimum of two years. Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post. For more information, and to apply, please visit: The closing date for applications is Friday 24th May 2024 at 5:30pm
WTW's Insurance Consulting and Technology (ICT) provides a powerful combination of advisory services for insurance companies, integrated with leading-edge technology solutions and software that is underpinned by unparalleled analytical capabilities. As well as advising more than three quarters of the world's leading insurers, ICT is the world's largest provider of actuarial and insurance solutions that includes leading software products and enterprise platforms. The Technology Consulting (TC) function in WTW's Insurance Consulting and Technology (ICT) business is responsible for providing a range of consulting services relating to ICT's consulting services,software products and enterprise platforms. These consulting services include: Pre-sales for consulting and software opportunities, especially for complex client solutions Delivery and programme management of complex technology projects Solution architecture Implementation of complex solutions Delivery of consulting engagements aligned to the broader ICT propositions CIO / senior client engagement and relationship management This Director roleis a senior leadership position within the Technology Consulting function andwill lead technology consulting function across the UK & Ireland region, focusing on the key activities above. Thisrole will drive the success of ICT through all aspects of the value chain. In addition to leading the regional team, this role will also be a practitioner, capable of defining and delivering relevant consulting engagements. Responsibilities: Responsibilities of the role include: Lead the Technology Consulting Team across the UK&I region including: Monitor and manage TC performance (e.g. delivery, profitability, client satisfaction) Align TC resources and efforts to overall ICT requirements (both reactive sales/support activities and proactively supporting the execution of strategic initiatives) Nurturing and developing talent within TC, including ensuring that TC colleagues have the skills and capabilities to support the ICT and Technology strategic business plans Enabling software and consulting sales in the market including: Leading the technology aspects of highly complex sales opportunities Ensuring the right solutions are defined for clients, and that the right technology delivery is scoped, estimated, and proposed. Engage at a strategic level with clients defining and proposing complex strategic consulting opportunities Demonstrating personal credibility with clients and WTW colleagues in ICT Leading client relationship management with senior technologists at large and complex clients, with a focus on broadening our software and services footprint and managing retention of clients. In addition, enabling other technology consulting leaders to perform this function by defining approaches / tools and sharing knowledge Partner with Insurance Consulting, Technology Consulting, and Technology leadership teams to develop materials and propositions that will differentiate our capabilities to senior technologists in the insurance market. Driving successful delivery on complex client engagements including: Leading engagement with senior technology clients during pre-sales, complex project delivery and ongoing relationship management Ensuring successful delivery of complex engagements / projects by leading or directing: Setting the engagements up for success the design / architecting of the solution Key stakeholder management and governance Managing delivery overall delivery (e.g. schedule, budget, scope, etc) Ensuring quality and professional excellence Identifying and effectively managing risk, especially as It pertains to client solutions and delivery Contracting with the client Represent Technology Consulting externally in the UK&I Life and P&C insurance market, including actively participating in marketing and thought leadership activities Working with the Head of Technology Consulting to ensuring the Technology Consulting function is setup for success including: Providing thought leadership on how to shape and build the consulting function Leading the build out of technology consulting propositions Influencing leadership in ICT (Regional / Divisional Leadership in Consulting and Technology Leadership) to ensure that the technology consulting proposition is integrated with the rest of the business, and ensuring that Technology Consulting is seen as a consulting peer to Insurance Consulting Acting as the point of escalation for issues and failures, both internally in ICT and with clients in the areas of assumed responsibility Joining fellow ICT leadership in helping shape the strategy for the business and meet financial and non-financial goals ICT focuses on solutions across both Life and Property and Casualty Insurance. The ability to credibly engage leaders at insurers as a well-established practitioner in the industry is critical to success for the role. WTW solutions are grounded in: SaaS Cloud Data management and analytics AI/Machine learning Expertise delivering solutions in one or more of these disciplines is highly desirable. The role is hybrid role (in office and work from home) requiring significant presence in both our London and Reigate locations. Some travel to client locations throughout the UK and Ireland will be necessary. (TC_2024_05R) 10+ years' experience with significant experience in global technology consulting or professional services organisation Significant experience in Insurance Experience at an Insurance carrier or an insurance consulting organisation strongly preferred Proven ability to lead diverse, technology consulting teams Proven ability to lead sales engagements in a technology consulting / software environment Proven ability to manage complex delivery projects and senior client relationships Ability to be seen as a trusted advisor by senior leaders at our clients Excellent stakeholder management capabilities Ability to transition between operating at a strategic level and in the detail.Being a leader as well as an individual contributor Prior responsibility for P&L in the consulting space preferred but not required Relevant technical degree or experience preferable Strong verbal and written communication skills Ability to travel where required
May 09, 2024
Full time
WTW's Insurance Consulting and Technology (ICT) provides a powerful combination of advisory services for insurance companies, integrated with leading-edge technology solutions and software that is underpinned by unparalleled analytical capabilities. As well as advising more than three quarters of the world's leading insurers, ICT is the world's largest provider of actuarial and insurance solutions that includes leading software products and enterprise platforms. The Technology Consulting (TC) function in WTW's Insurance Consulting and Technology (ICT) business is responsible for providing a range of consulting services relating to ICT's consulting services,software products and enterprise platforms. These consulting services include: Pre-sales for consulting and software opportunities, especially for complex client solutions Delivery and programme management of complex technology projects Solution architecture Implementation of complex solutions Delivery of consulting engagements aligned to the broader ICT propositions CIO / senior client engagement and relationship management This Director roleis a senior leadership position within the Technology Consulting function andwill lead technology consulting function across the UK & Ireland region, focusing on the key activities above. Thisrole will drive the success of ICT through all aspects of the value chain. In addition to leading the regional team, this role will also be a practitioner, capable of defining and delivering relevant consulting engagements. Responsibilities: Responsibilities of the role include: Lead the Technology Consulting Team across the UK&I region including: Monitor and manage TC performance (e.g. delivery, profitability, client satisfaction) Align TC resources and efforts to overall ICT requirements (both reactive sales/support activities and proactively supporting the execution of strategic initiatives) Nurturing and developing talent within TC, including ensuring that TC colleagues have the skills and capabilities to support the ICT and Technology strategic business plans Enabling software and consulting sales in the market including: Leading the technology aspects of highly complex sales opportunities Ensuring the right solutions are defined for clients, and that the right technology delivery is scoped, estimated, and proposed. Engage at a strategic level with clients defining and proposing complex strategic consulting opportunities Demonstrating personal credibility with clients and WTW colleagues in ICT Leading client relationship management with senior technologists at large and complex clients, with a focus on broadening our software and services footprint and managing retention of clients. In addition, enabling other technology consulting leaders to perform this function by defining approaches / tools and sharing knowledge Partner with Insurance Consulting, Technology Consulting, and Technology leadership teams to develop materials and propositions that will differentiate our capabilities to senior technologists in the insurance market. Driving successful delivery on complex client engagements including: Leading engagement with senior technology clients during pre-sales, complex project delivery and ongoing relationship management Ensuring successful delivery of complex engagements / projects by leading or directing: Setting the engagements up for success the design / architecting of the solution Key stakeholder management and governance Managing delivery overall delivery (e.g. schedule, budget, scope, etc) Ensuring quality and professional excellence Identifying and effectively managing risk, especially as It pertains to client solutions and delivery Contracting with the client Represent Technology Consulting externally in the UK&I Life and P&C insurance market, including actively participating in marketing and thought leadership activities Working with the Head of Technology Consulting to ensuring the Technology Consulting function is setup for success including: Providing thought leadership on how to shape and build the consulting function Leading the build out of technology consulting propositions Influencing leadership in ICT (Regional / Divisional Leadership in Consulting and Technology Leadership) to ensure that the technology consulting proposition is integrated with the rest of the business, and ensuring that Technology Consulting is seen as a consulting peer to Insurance Consulting Acting as the point of escalation for issues and failures, both internally in ICT and with clients in the areas of assumed responsibility Joining fellow ICT leadership in helping shape the strategy for the business and meet financial and non-financial goals ICT focuses on solutions across both Life and Property and Casualty Insurance. The ability to credibly engage leaders at insurers as a well-established practitioner in the industry is critical to success for the role. WTW solutions are grounded in: SaaS Cloud Data management and analytics AI/Machine learning Expertise delivering solutions in one or more of these disciplines is highly desirable. The role is hybrid role (in office and work from home) requiring significant presence in both our London and Reigate locations. Some travel to client locations throughout the UK and Ireland will be necessary. (TC_2024_05R) 10+ years' experience with significant experience in global technology consulting or professional services organisation Significant experience in Insurance Experience at an Insurance carrier or an insurance consulting organisation strongly preferred Proven ability to lead diverse, technology consulting teams Proven ability to lead sales engagements in a technology consulting / software environment Proven ability to manage complex delivery projects and senior client relationships Ability to be seen as a trusted advisor by senior leaders at our clients Excellent stakeholder management capabilities Ability to transition between operating at a strategic level and in the detail.Being a leader as well as an individual contributor Prior responsibility for P&L in the consulting space preferred but not required Relevant technical degree or experience preferable Strong verbal and written communication skills Ability to travel where required
Title: Payroll Manager Salary: £45,000 Location: Hybrid in Belfast Contract: Permanent We are seeking a motivated Payroll Manager to lead a team and overseeing payroll operations for clients across the UK and Republic of Ireland. Key Responsibilities: Spearhead project management for client onboarding, covering implementations, risk management, and resource allocation. Lead on all payroll tasks, ensuring all clients needs are met. Ensure accurate technical guidance aligns with client needs and contribute to strategic planning and technology adoption. Conduct advanced technical research and communicate insights effectively in client meetings or in writing. Experience and Skills: Lead project management including implementation. Lead the payroll team and provide training, to bring out their best. Promote the payroll department. Strategic mind set. Interested? Contact Gregg Today: (url removed) JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
May 08, 2024
Full time
Title: Payroll Manager Salary: £45,000 Location: Hybrid in Belfast Contract: Permanent We are seeking a motivated Payroll Manager to lead a team and overseeing payroll operations for clients across the UK and Republic of Ireland. Key Responsibilities: Spearhead project management for client onboarding, covering implementations, risk management, and resource allocation. Lead on all payroll tasks, ensuring all clients needs are met. Ensure accurate technical guidance aligns with client needs and contribute to strategic planning and technology adoption. Conduct advanced technical research and communicate insights effectively in client meetings or in writing. Experience and Skills: Lead project management including implementation. Lead the payroll team and provide training, to bring out their best. Promote the payroll department. Strategic mind set. Interested? Contact Gregg Today: (url removed) JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Principal Town Planner Bristol / Cardiff Private Consultancy Upwards of £50,000 DOE Please note: Our client only considers candidates with a background in renewables, DCO or EIA and will consider all levels from Principal Town Planner above. Carrington West are working with a leading multi-disciplinary planning consultancy specialising in environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure sectors across the UK and Ireland & Scotland. With a proven track record of delivering high-quality services to their clients, we are expanding our team across the South and seeking a dynamic and experienced Associate Planning Director to spearhead this growth. Role Overview: As a Principal Town Planner, you will play a pivotal role in establishing and working with a new team. You will be responsible for being a part of driving business development, managing client relationships, and delivering exceptional planning consultancy services across various sectors. Your expertise in Development Consent Order (DCO) processes will be crucial in navigating complex projects efficiently. Key Responsibilities: Lead and develop a team of planning professionals, fostering a culture of collaboration, innovation, and excellence. Drive business development efforts, identifying new opportunities, and nurturing existing client relationships to achieve growth targets. Provide expert advice and guidance on planning strategies, policies, and regulations, ensuring compliance with relevant legislation and standards. Manage the preparation and submission of planning applications, including those requiring DCO, ensuring timely and successful outcomes. Act as a trusted advisor to clients, offering strategic insights and solutions to optimize project outcomes and mitigate risks. Stay abreast of industry trends, best practices, and legislative changes, providing thought leadership and driving continuous improvement within the organisation. Requirements: Extensive experience in town planning, gained within a consultancy or similar environment, with a focus on the UK and Ireland & Scotland markets. Proven track record of delivering planning services across a range of sectors, including environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure. Strong business acumen and demonstrable experience in business development, client management, and team leadership. Expertise in Development Consent Order (DCO) processes is essential. Excellent communication, negotiation, and presentation skills, with the ability to engage and influence stakeholders at all levels. Chartered Membership of the Royal Town Planning Institute (RTPI) or equivalent professional accreditation is desirable. Location: Flexible location across the South of England, with occasional travel to other regions as required. Experience in a planning consultancy or local authority is a must. Please note that applications won't be considered without the criteria being met. The salary is negotiable and can be discussed in an interview or upon application, our client is also open to someone who is looking for part-time. This role will move quickly and is a unique opportunity so please get in touch as soon as possible. To avoid missing out please apply today with a copy of your CV then call Tullula Farrell on (phone number removed). If you are a Town Planner who is interested in job opportunities, but this role is not of interest, please still apply, and then we can consider you for other positions. Job Reference Number: 50039
May 08, 2024
Full time
Principal Town Planner Bristol / Cardiff Private Consultancy Upwards of £50,000 DOE Please note: Our client only considers candidates with a background in renewables, DCO or EIA and will consider all levels from Principal Town Planner above. Carrington West are working with a leading multi-disciplinary planning consultancy specialising in environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure sectors across the UK and Ireland & Scotland. With a proven track record of delivering high-quality services to their clients, we are expanding our team across the South and seeking a dynamic and experienced Associate Planning Director to spearhead this growth. Role Overview: As a Principal Town Planner, you will play a pivotal role in establishing and working with a new team. You will be responsible for being a part of driving business development, managing client relationships, and delivering exceptional planning consultancy services across various sectors. Your expertise in Development Consent Order (DCO) processes will be crucial in navigating complex projects efficiently. Key Responsibilities: Lead and develop a team of planning professionals, fostering a culture of collaboration, innovation, and excellence. Drive business development efforts, identifying new opportunities, and nurturing existing client relationships to achieve growth targets. Provide expert advice and guidance on planning strategies, policies, and regulations, ensuring compliance with relevant legislation and standards. Manage the preparation and submission of planning applications, including those requiring DCO, ensuring timely and successful outcomes. Act as a trusted advisor to clients, offering strategic insights and solutions to optimize project outcomes and mitigate risks. Stay abreast of industry trends, best practices, and legislative changes, providing thought leadership and driving continuous improvement within the organisation. Requirements: Extensive experience in town planning, gained within a consultancy or similar environment, with a focus on the UK and Ireland & Scotland markets. Proven track record of delivering planning services across a range of sectors, including environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure. Strong business acumen and demonstrable experience in business development, client management, and team leadership. Expertise in Development Consent Order (DCO) processes is essential. Excellent communication, negotiation, and presentation skills, with the ability to engage and influence stakeholders at all levels. Chartered Membership of the Royal Town Planning Institute (RTPI) or equivalent professional accreditation is desirable. Location: Flexible location across the South of England, with occasional travel to other regions as required. Experience in a planning consultancy or local authority is a must. Please note that applications won't be considered without the criteria being met. The salary is negotiable and can be discussed in an interview or upon application, our client is also open to someone who is looking for part-time. This role will move quickly and is a unique opportunity so please get in touch as soon as possible. To avoid missing out please apply today with a copy of your CV then call Tullula Farrell on (phone number removed). If you are a Town Planner who is interested in job opportunities, but this role is not of interest, please still apply, and then we can consider you for other positions. Job Reference Number: 50039
Senior Town Planner Glasgow Private Consultancy Upwards of £40,000 DOE Please note: Our client only considers candidates with a background in renewables, DCO or EIA and will consider all levels from SeniorTown Planner above. Carrington West are working with a leading multi-disciplinary planning consultancy specialising in environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure sectors across the UK and Ireland & Scotland. With a proven track record of delivering high-quality services to their clients, we are expanding our team across the South and seeking a dynamic and experienced Associate Planning Director to spearhead this growth. Role Overview: As a Senior Town Planner, you will play a pivotal role in working with a new team. You will be responsible for being a part of driving business development, managing client relationships, and delivering exceptional planning consultancy services across various sectors. Your expertise in Development Consent Order (DCO) processes will be crucial in navigating complex projects efficiently. Key Responsibilities: Drive business development efforts, identifying new opportunities, and nurturing existing client relationships to achieve growth targets. Provide expert advice and guidance on planning strategies, policies, and regulations, ensuring compliance with relevant legislation and standards. Manage the preparation and submission of planning applications, including those requiring DCO & EIA ensuring timely and successful outcomes. Act as a trusted advisor to clients, offering strategic insights and solutions to optimise project outcomes and mitigate risks. Stay abreast of industry trends, best practices, and legislative changes, providing thought leadership and driving continuous improvement within the organisation. Requirements: Extensive experience in town planning, gained within a consultancy or similar environment, with a focus on the UK and Ireland & Scotland markets. Proven track record of delivering planning services across a range of sectors, including environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure. Strong business acumen and demonstrable experience in business development, client management, and team leadership. Expertise in Development Consent Order (DCO) processes is essential. Excellent communication, negotiation, and presentation skills, with the ability to engage and influence stakeholders at all levels. Chartered Membership of the Royal Town Planning Institute (RTPI) or equivalent professional accreditation is desirable. Location: Flexible location across the South of England, with occasional travel to other regions as required. Experience in a planning consultancy or local authority is a must. Please note that applications won't be considered without the criteria being met. The salary is negotiable and can be discussed in an interview or upon application, our client is also open to someone who is looking for part-time. This role will move quickly and is a unique opportunity so please get in touch as soon as possible. To avoid missing out please apply today with a copy of your CV then call Tullula Farrell on (phone number removed). If you are a Town Planner who is interested in job opportunities, but this role is not of interest, please still apply, and then we can consider you for other positions. Job Reference Number: 50043
May 08, 2024
Full time
Senior Town Planner Glasgow Private Consultancy Upwards of £40,000 DOE Please note: Our client only considers candidates with a background in renewables, DCO or EIA and will consider all levels from SeniorTown Planner above. Carrington West are working with a leading multi-disciplinary planning consultancy specialising in environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure sectors across the UK and Ireland & Scotland. With a proven track record of delivering high-quality services to their clients, we are expanding our team across the South and seeking a dynamic and experienced Associate Planning Director to spearhead this growth. Role Overview: As a Senior Town Planner, you will play a pivotal role in working with a new team. You will be responsible for being a part of driving business development, managing client relationships, and delivering exceptional planning consultancy services across various sectors. Your expertise in Development Consent Order (DCO) processes will be crucial in navigating complex projects efficiently. Key Responsibilities: Drive business development efforts, identifying new opportunities, and nurturing existing client relationships to achieve growth targets. Provide expert advice and guidance on planning strategies, policies, and regulations, ensuring compliance with relevant legislation and standards. Manage the preparation and submission of planning applications, including those requiring DCO & EIA ensuring timely and successful outcomes. Act as a trusted advisor to clients, offering strategic insights and solutions to optimise project outcomes and mitigate risks. Stay abreast of industry trends, best practices, and legislative changes, providing thought leadership and driving continuous improvement within the organisation. Requirements: Extensive experience in town planning, gained within a consultancy or similar environment, with a focus on the UK and Ireland & Scotland markets. Proven track record of delivering planning services across a range of sectors, including environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure. Strong business acumen and demonstrable experience in business development, client management, and team leadership. Expertise in Development Consent Order (DCO) processes is essential. Excellent communication, negotiation, and presentation skills, with the ability to engage and influence stakeholders at all levels. Chartered Membership of the Royal Town Planning Institute (RTPI) or equivalent professional accreditation is desirable. Location: Flexible location across the South of England, with occasional travel to other regions as required. Experience in a planning consultancy or local authority is a must. Please note that applications won't be considered without the criteria being met. The salary is negotiable and can be discussed in an interview or upon application, our client is also open to someone who is looking for part-time. This role will move quickly and is a unique opportunity so please get in touch as soon as possible. To avoid missing out please apply today with a copy of your CV then call Tullula Farrell on (phone number removed). If you are a Town Planner who is interested in job opportunities, but this role is not of interest, please still apply, and then we can consider you for other positions. Job Reference Number: 50043
Senior Town Planner Northern Ireland Private Consultancy Upwards of £40,000 DOE Please note: Our client only considers candidates with a background in renewables, DCO or EIA and will consider all levels from Principal Town Planner above. Carrington West are working with a leading multi-disciplinary planning consultancy specialising in environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure sectors across the UK and Ireland & Scotland. With a proven track record of delivering high-quality services to their clients, we are expanding our team across the South and seeking a dynamic and experienced Associate Planning Director to spearhead this growth. Role Overview: As a Senior Town Planner, you will play a pivotal role in working with a new team. You will be responsible for being a part of driving business development, managing client relationships, and delivering exceptional planning consultancy services across various sectors. Your expertise in Development Consent Order (DCO) processes will be crucial in navigating complex projects efficiently. Key Responsibilities: Drive business development efforts, identifying new opportunities, and nurturing existing client relationships to achieve growth targets. Provide expert advice and guidance on planning strategies, policies, and regulations, ensuring compliance with relevant legislation and standards. Manage the preparation and submission of planning applications, including those requiring DCO & EIA ensuring timely and successful outcomes. Act as a trusted advisor to clients, offering strategic insights and solutions to optimise project outcomes and mitigate risks. Stay abreast of industry trends, best practices, and legislative changes, providing thought leadership and driving continuous improvement within the organisation. Requirements: Extensive experience in town planning, gained within a consultancy or similar environment, with a focus on the UK and Ireland & Scotland markets. Proven track record of delivering planning services across a range of sectors, including environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure. Strong business acumen and demonstrable experience in business development, client management, and team leadership. Expertise in Development Consent Order (DCO) processes is essential. Excellent communication, negotiation, and presentation skills, with the ability to engage and influence stakeholders at all levels. Chartered Membership of the Royal Town Planning Institute (RTPI) or equivalent professional accreditation is desirable. Location: Flexible location across the South of England, with occasional travel to other regions as required. Experience in a planning consultancy or local authority is a must. Please note that applications won't be considered without the criteria being met. The salary is negotiable and can be discussed in an interview or upon application, our client is also open to someone who is looking for part-time. This role will move quickly and is a unique opportunity so please get in touch as soon as possible. To avoid missing out please apply today with a copy of your CV then call Tullula Farrell on (phone number removed). If you are a Town Planner who is interested in job opportunities, but this role is not of interest, please still apply, and then we can consider you for other positions. Job Reference Number: 50041
May 08, 2024
Full time
Senior Town Planner Northern Ireland Private Consultancy Upwards of £40,000 DOE Please note: Our client only considers candidates with a background in renewables, DCO or EIA and will consider all levels from Principal Town Planner above. Carrington West are working with a leading multi-disciplinary planning consultancy specialising in environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure sectors across the UK and Ireland & Scotland. With a proven track record of delivering high-quality services to their clients, we are expanding our team across the South and seeking a dynamic and experienced Associate Planning Director to spearhead this growth. Role Overview: As a Senior Town Planner, you will play a pivotal role in working with a new team. You will be responsible for being a part of driving business development, managing client relationships, and delivering exceptional planning consultancy services across various sectors. Your expertise in Development Consent Order (DCO) processes will be crucial in navigating complex projects efficiently. Key Responsibilities: Drive business development efforts, identifying new opportunities, and nurturing existing client relationships to achieve growth targets. Provide expert advice and guidance on planning strategies, policies, and regulations, ensuring compliance with relevant legislation and standards. Manage the preparation and submission of planning applications, including those requiring DCO & EIA ensuring timely and successful outcomes. Act as a trusted advisor to clients, offering strategic insights and solutions to optimise project outcomes and mitigate risks. Stay abreast of industry trends, best practices, and legislative changes, providing thought leadership and driving continuous improvement within the organisation. Requirements: Extensive experience in town planning, gained within a consultancy or similar environment, with a focus on the UK and Ireland & Scotland markets. Proven track record of delivering planning services across a range of sectors, including environmental, energy, residential, retail, utilities, mixed-use, aggregates, and infrastructure. Strong business acumen and demonstrable experience in business development, client management, and team leadership. Expertise in Development Consent Order (DCO) processes is essential. Excellent communication, negotiation, and presentation skills, with the ability to engage and influence stakeholders at all levels. Chartered Membership of the Royal Town Planning Institute (RTPI) or equivalent professional accreditation is desirable. Location: Flexible location across the South of England, with occasional travel to other regions as required. Experience in a planning consultancy or local authority is a must. Please note that applications won't be considered without the criteria being met. The salary is negotiable and can be discussed in an interview or upon application, our client is also open to someone who is looking for part-time. This role will move quickly and is a unique opportunity so please get in touch as soon as possible. To avoid missing out please apply today with a copy of your CV then call Tullula Farrell on (phone number removed). If you are a Town Planner who is interested in job opportunities, but this role is not of interest, please still apply, and then we can consider you for other positions. Job Reference Number: 50041
Employer description: Prontaprint is the UK's leading business-to-business solution provider for print and a whole host of other business requirements, supported through our network of Business Centres in the UK and Ireland. We are experts in printing and design in Walsall and Sutton Coldfield. We can offer Leaflets, Flyers, Posters, PVC Banners, Canvas, Business Cards and Business Stationery, Letterheads, Compliment Slips, Invitations, Greeting Cards, and Order of Services. Overview: Our Walsall team offer a wide range of affordable printing, design and finishing solutions. We pride ourselves on our fast service, without hindering our quality and environmentally friendly practice. We have been providing top quality business-to-business print services and solutions for over forty years and have a wealth of experience. We are now seeking a Social Media/Graphic Design & Production Assistant to join the team and help grow our business further. Daily tasks: Design To Client Brief Production using Digital Xerox Machines &Production Using Roland Large Format Printer Production using OKI & Sublimation Printers & Help with Maintenance & Calibration of all digital machines Provide and deliver excellent customer service to new and existing customers through various channels (e.g. - face to face, telephone, email, social media). Arrange and attend meetings with prospective and existing customers in order to raise awareness and sell our printing solutions Managing social media channels, company websites, SEO & Online Presence General office administration (Invoicing & Estimating Quotes) & Proactively build customer database Assist in helping to finish projects and deliver to client & Making sure we are getting competitive pricing from all suppliers What we are looking for: Design Qualification or in-depth knowledge of Adobe Software e.g Photoshop, Illustrator, Indesign. Commercial awareness Ability to manage customer expectations and adapt to customer requirements. Excellent communication and interpersonal skills Effective listening skills Negotiation skills Proven record of driving engagement on social channels Reliable and organised whilst having a keen interest in tech, alongside a real desire to learn and progress. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 40 hours per week. Salary: £13,500 per annum. Benefits: Generous parental leave Optional private Healthcare Social events Pension scheme Future progression: Upon successful completion of this apprenticeship, there may be opportunity for future progression within the company in a more advanced IT role or through a higher-level apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 08, 2024
Full time
Employer description: Prontaprint is the UK's leading business-to-business solution provider for print and a whole host of other business requirements, supported through our network of Business Centres in the UK and Ireland. We are experts in printing and design in Walsall and Sutton Coldfield. We can offer Leaflets, Flyers, Posters, PVC Banners, Canvas, Business Cards and Business Stationery, Letterheads, Compliment Slips, Invitations, Greeting Cards, and Order of Services. Overview: Our Walsall team offer a wide range of affordable printing, design and finishing solutions. We pride ourselves on our fast service, without hindering our quality and environmentally friendly practice. We have been providing top quality business-to-business print services and solutions for over forty years and have a wealth of experience. We are now seeking a Social Media/Graphic Design & Production Assistant to join the team and help grow our business further. Daily tasks: Design To Client Brief Production using Digital Xerox Machines &Production Using Roland Large Format Printer Production using OKI & Sublimation Printers & Help with Maintenance & Calibration of all digital machines Provide and deliver excellent customer service to new and existing customers through various channels (e.g. - face to face, telephone, email, social media). Arrange and attend meetings with prospective and existing customers in order to raise awareness and sell our printing solutions Managing social media channels, company websites, SEO & Online Presence General office administration (Invoicing & Estimating Quotes) & Proactively build customer database Assist in helping to finish projects and deliver to client & Making sure we are getting competitive pricing from all suppliers What we are looking for: Design Qualification or in-depth knowledge of Adobe Software e.g Photoshop, Illustrator, Indesign. Commercial awareness Ability to manage customer expectations and adapt to customer requirements. Excellent communication and interpersonal skills Effective listening skills Negotiation skills Proven record of driving engagement on social channels Reliable and organised whilst having a keen interest in tech, alongside a real desire to learn and progress. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 40 hours per week. Salary: £13,500 per annum. Benefits: Generous parental leave Optional private Healthcare Social events Pension scheme Future progression: Upon successful completion of this apprenticeship, there may be opportunity for future progression within the company in a more advanced IT role or through a higher-level apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Portfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 companies and a group turnover in excess of 400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management. If your main focus is client experience and making sure the customer is happy, whilst maintaining a positive work environment for your team, please apply today and we'll be in touch! The Role This is a hands-on, high-profile role with a real focus on delivering exceptional outcomes. You will manage and oversee the day to day running of the Client Experience team providing support and training in all service issues in line with company SLAs as a minimum requirement, ensuring client expectations are managed confidently and exceeded whenever possible. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions. As a Client Experience Lead communication is key to delivering a world class service both internally and externally. You will be a key advocate of everything Client Experience, always looking for new ways to improve our service as well as ensuring day to day operational responsibilities are achieved through regular 1-2-1's, the delivery of all team KPI's and performance in line with our company policy. Day To Day Responsibilities To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. Ensure all service issues are logged and resolved within both client and departmental SLAs with a clear focus on retention, resolution and to act as a point of escalation. To manage attendance / holiday requests / return to work meetings along with day-to-day management of the CE team. Provide coaching, training, 121's, reviews, and appraisals with the team. To understand all our client databases and systems to support process improvements, growth, training, and development across the team and business. Maintaining a structured day to ensure activity KPIs are met, including monitoring, and coordinating all Client Services mailboxes and tasks. To undertake team quality assessments, reward and recognise, celebrating success and managing under performance. Ensure specialist roles within the team are supported and meet required targets. Preparation of internal reports in a timely and accurate manner. Liaising with Heads of service to ensure sharing of best practice and conforming to group policies and procedures, thus ensuring communication is kept open encouraging discussion of feedback, issues and ideas including discussions with any other associated departments within group. What You Bring To The Team Excellent attention to detail and a real passion for problem solving. A "can do" attitude, a thirst for knowledge and the ability to communicated knowledge effectively witin the team. Excellent standard of communication with experience in various channels. Ability to manage your own time and workload confidently. Be the first point of contact for resoltion with both client and internal stakeholders. Be able to challenge and influence at a senior level, confidence is key. Have a solution focused approach, pro-active and self motivated attitude towards working to deadlines. High level of computer literacy (MS Office, Word, Excel and Powerpoint) A dynamic and flexible approach, as well as the ability to work well under pressure. Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes 47355LF INDMANJ
May 08, 2024
Full time
Portfolio are proud to represent our client in their search for a Client Experience Team Leader. This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 companies and a group turnover in excess of 400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. We are looking for a leader who has managed a team within a call centre or customer service environment, dealing with a variety of customer queries, complaints, onboarding amongst others, as well as people management. If your main focus is client experience and making sure the customer is happy, whilst maintaining a positive work environment for your team, please apply today and we'll be in touch! The Role This is a hands-on, high-profile role with a real focus on delivering exceptional outcomes. You will manage and oversee the day to day running of the Client Experience team providing support and training in all service issues in line with company SLAs as a minimum requirement, ensuring client expectations are managed confidently and exceeded whenever possible. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions. As a Client Experience Lead communication is key to delivering a world class service both internally and externally. You will be a key advocate of everything Client Experience, always looking for new ways to improve our service as well as ensuring day to day operational responsibilities are achieved through regular 1-2-1's, the delivery of all team KPI's and performance in line with our company policy. Day To Day Responsibilities To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. Ensure all service issues are logged and resolved within both client and departmental SLAs with a clear focus on retention, resolution and to act as a point of escalation. To manage attendance / holiday requests / return to work meetings along with day-to-day management of the CE team. Provide coaching, training, 121's, reviews, and appraisals with the team. To understand all our client databases and systems to support process improvements, growth, training, and development across the team and business. Maintaining a structured day to ensure activity KPIs are met, including monitoring, and coordinating all Client Services mailboxes and tasks. To undertake team quality assessments, reward and recognise, celebrating success and managing under performance. Ensure specialist roles within the team are supported and meet required targets. Preparation of internal reports in a timely and accurate manner. Liaising with Heads of service to ensure sharing of best practice and conforming to group policies and procedures, thus ensuring communication is kept open encouraging discussion of feedback, issues and ideas including discussions with any other associated departments within group. What You Bring To The Team Excellent attention to detail and a real passion for problem solving. A "can do" attitude, a thirst for knowledge and the ability to communicated knowledge effectively witin the team. Excellent standard of communication with experience in various channels. Ability to manage your own time and workload confidently. Be the first point of contact for resoltion with both client and internal stakeholders. Be able to challenge and influence at a senior level, confidence is key. Have a solution focused approach, pro-active and self motivated attitude towards working to deadlines. High level of computer literacy (MS Office, Word, Excel and Powerpoint) A dynamic and flexible approach, as well as the ability to work well under pressure. Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes 47355LF INDMANJ