Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire's leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: Managing the maintenance & monitoring contracts. Invoicing new maintenance/monitoring contracts and updating our Field motion database. Emailing out renewal invoices & offer letters. Follow up calls to seek approval for new offers Follow up calls/emails to project managers to obtain purchase orders for renewing contracts Sending out new offers to customers whose system is 1 year old. Monthly update collated on won and lost contracts to MD. Allocating costs against maintenance/monitoring jobs Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. Carrying out our Annual SSAIB security inspection audit. Booking in fire services for Salesman. Allocating warranty costs for all salesman and updating/collating spreadsheet costs. Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. Putting site on test when engineers completing service. Checking daily alarm reports and updating customer. Applying for URN's. Updating keyholder details online. Generating new sales invoices for all salesman whilst covering annual leave. Assisting the Accounts department when required. Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. Working Hours Monday to Friday are 9am - 5pm or 8am-5pm Salary is between £27,000 - £32,000 dependent upon experience 28 days holiday (including bank holidays) Based in Hertford, close to the town centre - parking on site. Company Pension Essential Skills required = - Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please email your CV to be considered for this position and an interview will be arranged should your application be successful.
May 17, 2024
Full time
Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire's leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: Managing the maintenance & monitoring contracts. Invoicing new maintenance/monitoring contracts and updating our Field motion database. Emailing out renewal invoices & offer letters. Follow up calls to seek approval for new offers Follow up calls/emails to project managers to obtain purchase orders for renewing contracts Sending out new offers to customers whose system is 1 year old. Monthly update collated on won and lost contracts to MD. Allocating costs against maintenance/monitoring jobs Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. Carrying out our Annual SSAIB security inspection audit. Booking in fire services for Salesman. Allocating warranty costs for all salesman and updating/collating spreadsheet costs. Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. Putting site on test when engineers completing service. Checking daily alarm reports and updating customer. Applying for URN's. Updating keyholder details online. Generating new sales invoices for all salesman whilst covering annual leave. Assisting the Accounts department when required. Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. Working Hours Monday to Friday are 9am - 5pm or 8am-5pm Salary is between £27,000 - £32,000 dependent upon experience 28 days holiday (including bank holidays) Based in Hertford, close to the town centre - parking on site. Company Pension Essential Skills required = - Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please email your CV to be considered for this position and an interview will be arranged should your application be successful.
Are you looking for a Service Desk Analyst role near Rotherham? Salary up to 24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced and dynamic environment alongside some experienced and great Infrastructure Engineers. You will be the person to speak to end-users within this multi-site business to help them resolve their IT support needs. As part of the role, you will be learn alot from the diverse technologies while coordinating with the Desktop and Infrastructure Engineers to get tickets logged and resolved. This is a great team! Ideally, you will have some commercial exprerience already within an IT Team or have a keen interest of developing your IT career in this ground floor opportunity. Your skills and experience may include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly!
May 17, 2024
Full time
Are you looking for a Service Desk Analyst role near Rotherham? Salary up to 24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced and dynamic environment alongside some experienced and great Infrastructure Engineers. You will be the person to speak to end-users within this multi-site business to help them resolve their IT support needs. As part of the role, you will be learn alot from the diverse technologies while coordinating with the Desktop and Infrastructure Engineers to get tickets logged and resolved. This is a great team! Ideally, you will have some commercial exprerience already within an IT Team or have a keen interest of developing your IT career in this ground floor opportunity. Your skills and experience may include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly!
Data Scientist Daily Rate: 150.00 (Inside IR35) Contract: 6 Months Hours: 37 Office Locations: Newport, Titchfield, Edinburgh or Darlington. Includes Hybrid Working Parity Group is delighted to partner with our client, a public sector organisation, that is looking for an experienced SC Cleared multi-disciplined Data Scientist who will support the organisations aim to modernise the way in which economic statistics are developed; providing data science supported evidence and data engineering support to projects. Key Responsibilities: Work with Economic Statistics experts to understand what statistics need to be produced. Conduct data analysis and visualization of the key datasets used to produce the required statistics. Produce initial design documents and diagrams for data processing systems, considering the statistical or data processing methods that are needed for the task, as well as the design of the overall data model. Contribute to Python libraries of statistical or data processing functions, ensuring that any functions are well unit tested. Write Python code that will systemize the processing of data, based on initial design documents. This includes writing unit / integration tests and managing versions of code with Git. Report on the progress of prototype systems to customers, clearly articulating the impact of various data processing steps on the outputs. Maintain and review documentation for statistical and data processing functions, as well as data processing pipelines. Manage working relationships with stakeholders across Economic Statistics, keeping people up to date on progress and highlighting any risks with projects. Apply agile project management principles to managing projects and tasks on a day-to-day basis. Please note successful candidates will be subject to a mandatory SC Security Clearance Screening. Get in touch today with the leading consultant, Rochelle, for more information, or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
May 17, 2024
Contractor
Data Scientist Daily Rate: 150.00 (Inside IR35) Contract: 6 Months Hours: 37 Office Locations: Newport, Titchfield, Edinburgh or Darlington. Includes Hybrid Working Parity Group is delighted to partner with our client, a public sector organisation, that is looking for an experienced SC Cleared multi-disciplined Data Scientist who will support the organisations aim to modernise the way in which economic statistics are developed; providing data science supported evidence and data engineering support to projects. Key Responsibilities: Work with Economic Statistics experts to understand what statistics need to be produced. Conduct data analysis and visualization of the key datasets used to produce the required statistics. Produce initial design documents and diagrams for data processing systems, considering the statistical or data processing methods that are needed for the task, as well as the design of the overall data model. Contribute to Python libraries of statistical or data processing functions, ensuring that any functions are well unit tested. Write Python code that will systemize the processing of data, based on initial design documents. This includes writing unit / integration tests and managing versions of code with Git. Report on the progress of prototype systems to customers, clearly articulating the impact of various data processing steps on the outputs. Maintain and review documentation for statistical and data processing functions, as well as data processing pipelines. Manage working relationships with stakeholders across Economic Statistics, keeping people up to date on progress and highlighting any risks with projects. Apply agile project management principles to managing projects and tasks on a day-to-day basis. Please note successful candidates will be subject to a mandatory SC Security Clearance Screening. Get in touch today with the leading consultant, Rochelle, for more information, or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 17, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Operations Manager (Ground Maintenance) You should be Midlands-based, with travel expected to different sites dependent on your location Highly Competitive Salary + Hybrid Working + Career Progression + Car allowance + Insurances + Pension Are you an Operations Manager with experience of working in the Ground Maintenance or Landscaping sectors, looking for an exciting new role within a market-leading business, offering the chance to manage an exciting skilled team working with a large defence client and with extensive career progression opportunities? The business is an industry-leading organization in the fields of Ground Maintenance, Landscaping & Civil Engineering who recognize hard work and dedication and are willing to invest in you, so you can reap in rewards. The purpose is to be responsible for all contracts within the operational remit, reporting directly to the Operations Director. Taking full profit and loss responsibility for all contracts and activities; ensuring the delivery of first-class levels of service, focusing on achievement of financial targets and driving the development of maintenance business across a number of contracts and locations. Your Role: Act as the key contact for senior client officers across all contracts in the area. Ensure client relationships are developed with integrity at all levels. Ensure that systems are being fully used at the contract to ensure complete focus on past, present and future of income, expenditure and margin and that contract management are always abreast of their financial position. Diverse responsibilities including ground maintenance at RAF airfields, sports facilities, high-level expectations, and explosive areas. Responsible for providing leadership and direction to direct reports. Focus on compliance across the contract, with the requirements of the Company's integrated management system. Ensure all direct reports focus on complying with the relevant Health and Safety legislation. Develop relationships with senior officers in target organisations across the area. Take proactive action with current clients in relation to additional works or services. Ideal candidates will have the following: Highly experienced operational manager with track record of successfully managing multiple clients within the ground's maintenance sector. Experience of managing operations across an area of around 1million plus sales PA. Specific proven track record of successful contract turns around and of growing a contract. Business development skills with experience of strategic tendering First class motivational and management skills They must be hands on and present as they will be out on-site and have lots of client interaction. Must be able to pass security clearance up to SC - this means they will need references and must have lived in the UK for 5 years. Excellent opportunity to join an organisation willing to invest in your future! Please send CV for full job description and an informal chat.
May 17, 2024
Full time
Operations Manager (Ground Maintenance) You should be Midlands-based, with travel expected to different sites dependent on your location Highly Competitive Salary + Hybrid Working + Career Progression + Car allowance + Insurances + Pension Are you an Operations Manager with experience of working in the Ground Maintenance or Landscaping sectors, looking for an exciting new role within a market-leading business, offering the chance to manage an exciting skilled team working with a large defence client and with extensive career progression opportunities? The business is an industry-leading organization in the fields of Ground Maintenance, Landscaping & Civil Engineering who recognize hard work and dedication and are willing to invest in you, so you can reap in rewards. The purpose is to be responsible for all contracts within the operational remit, reporting directly to the Operations Director. Taking full profit and loss responsibility for all contracts and activities; ensuring the delivery of first-class levels of service, focusing on achievement of financial targets and driving the development of maintenance business across a number of contracts and locations. Your Role: Act as the key contact for senior client officers across all contracts in the area. Ensure client relationships are developed with integrity at all levels. Ensure that systems are being fully used at the contract to ensure complete focus on past, present and future of income, expenditure and margin and that contract management are always abreast of their financial position. Diverse responsibilities including ground maintenance at RAF airfields, sports facilities, high-level expectations, and explosive areas. Responsible for providing leadership and direction to direct reports. Focus on compliance across the contract, with the requirements of the Company's integrated management system. Ensure all direct reports focus on complying with the relevant Health and Safety legislation. Develop relationships with senior officers in target organisations across the area. Take proactive action with current clients in relation to additional works or services. Ideal candidates will have the following: Highly experienced operational manager with track record of successfully managing multiple clients within the ground's maintenance sector. Experience of managing operations across an area of around 1million plus sales PA. Specific proven track record of successful contract turns around and of growing a contract. Business development skills with experience of strategic tendering First class motivational and management skills They must be hands on and present as they will be out on-site and have lots of client interaction. Must be able to pass security clearance up to SC - this means they will need references and must have lived in the UK for 5 years. Excellent opportunity to join an organisation willing to invest in your future! Please send CV for full job description and an informal chat.
Telent Technology Services Limited
City, Liverpool
IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue of installing applications / software / IT related hardware, and get involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues, providing technical and non-technical assistance to diagnose, resolve and escalate IT related incidents and requests to relevant contacts / team members The IT Service Desk Analyst will also be dealing with a broad range of IT faults and working to strict SLA's and KPI's Maintain the rapport with customers by demonstrating a detailed understanding of and delivery of their support requirements Liaise pro-actively with suppliers/partner vendors, and escalate issues where necessary to ensure timely call resolutions to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Resolve incidents and complete requests, again, in line with customer SLA's Consistently meet Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers and external customers over a wide range of platforms via Telephone, email, B2B and customer portals Take responsibility for ensuring that excellent customer service is provided consistently Follow up actions in a timely manner Provide regular customer updates and fulfil any promises that are made Attend training sessions where applicable Order spare parts via an internal logistics application process where required Schedule in Field Engineers / Field Engineering resource as appropriate for any escalations IT Service Desk Analyst - Who you are: We are looking for a customer service driven IT Service Desk Analyst (or an experienced IT Service Desk Analyst / Engineer) to join our fast-paced IT service desk team that provide a 65% and above 1st time fix. We are looking for someone that has a passion for IT and/or IT infrastructure, an intrigue of troubleshooting, fixing or installing applications / software / IT related hardware, and getting involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. We will be providing ongoing support and development, so the ideal candidate will be open to learning and being trained on the job. Communication is a key element of the role, and being able to resolve any incidents and requests directly with the customer. IT Service Desk Analyst - Key requirements: Experience of working in a demanding environment like Retail, Service Desk, Public Sector or Customer Service Confident with call handling / taking inbound calls Previous or current experience of 1st Line troubleshooting / fixing of IT requests / faults A passion or strong interest in IT and fault fixing / troubleshooting Computer literate and a confident user Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Confident in working towards targets / KPI's ITIL Awareness (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Overtime options 26 days annual leave, plus public bank holidays, and the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed
May 17, 2024
Full time
IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue of installing applications / software / IT related hardware, and get involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. When you join our IT Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come and join a high-performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues, providing technical and non-technical assistance to diagnose, resolve and escalate IT related incidents and requests to relevant contacts / team members The IT Service Desk Analyst will also be dealing with a broad range of IT faults and working to strict SLA's and KPI's Maintain the rapport with customers by demonstrating a detailed understanding of and delivery of their support requirements Liaise pro-actively with suppliers/partner vendors, and escalate issues where necessary to ensure timely call resolutions to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Resolve incidents and complete requests, again, in line with customer SLA's Consistently meet Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Act as the 1st point of contact for new incidents, requests, and queries raised by Telent customers and external customers over a wide range of platforms via Telephone, email, B2B and customer portals Take responsibility for ensuring that excellent customer service is provided consistently Follow up actions in a timely manner Provide regular customer updates and fulfil any promises that are made Attend training sessions where applicable Order spare parts via an internal logistics application process where required Schedule in Field Engineers / Field Engineering resource as appropriate for any escalations IT Service Desk Analyst - Who you are: We are looking for a customer service driven IT Service Desk Analyst (or an experienced IT Service Desk Analyst / Engineer) to join our fast-paced IT service desk team that provide a 65% and above 1st time fix. We are looking for someone that has a passion for IT and/or IT infrastructure, an intrigue of troubleshooting, fixing or installing applications / software / IT related hardware, and getting involved in crucial business operational tasks like resetting passwords, setting up printers / hardware / applications or software etc. We will be providing ongoing support and development, so the ideal candidate will be open to learning and being trained on the job. Communication is a key element of the role, and being able to resolve any incidents and requests directly with the customer. IT Service Desk Analyst - Key requirements: Experience of working in a demanding environment like Retail, Service Desk, Public Sector or Customer Service Confident with call handling / taking inbound calls Previous or current experience of 1st Line troubleshooting / fixing of IT requests / faults A passion or strong interest in IT and fault fixing / troubleshooting Computer literate and a confident user Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Confident in working towards targets / KPI's ITIL Awareness (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Overtime options 26 days annual leave, plus public bank holidays, and the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed
Our client's water treatment works are in constant operation ensuring that they meet the water demands of their customers. Their production team operate and maintain treatment works and due to a department restructure they have several exciting vacancies that we are looking to fill. The successful applicant will be self-motivated, flexible and have good attention to detail, working as part of a team ensuring all work is carried out in line with the Company's procedures and in full compliance with onsite Health and Safety. If you are looking for a new role which is fast paced, challenging, and rewarding we want to hear from you! We are looking to hire an Electrical, Instrumentation, Control and Automation (EICA) Technician to work at our water treatment works, reservoirs and booster stations across Hampshire and West Sussex. You will be maintaining, fault finding, testing, inspecting and repairing EICA plant and equipment for the area's water treatment works and associated Network distribution assets. Key Responsibilities: Ensure compliance with planned maintenance schedules. Maintain, diagnose, repair, modify, configure, commission instrumentation, logic controllers, SCADA systems, telemetry equipment, control circuitry, low voltage switchgear and motor drives. Visit water treatment works, pumping stations, reservoirs to monitor asset performance and operability. Collect asset health and performance data, recording routine activities and work completed. Respond to breakdowns on a range of EICA plant, assess problems and carry out repairs. Ensure that equipment is maintained and calibrated to the manufacturers specifications and is auditable. Supervise team members and assist with their development and learning. Exchange information with other team members, plant operators and departments within the company as required. Complete documentation accurately and in a timely manner to maintain internal change control standards. Skills and Competencies Adaptable with good attention to detail. Accountable for own actions with a willingness to collaborate with others, whilst developing and sharing knowledge, ideas, and best practice with others. Empathetic, self-aware, and comfortable with constructively challenging areas that could be improved. Systems based skills, open to learning new technology. Passionate about providing an excellent service, to our customer, colleagues, across teams within Portsmouth Water. Computer and smart phone literate. Qualifications and Experience A recognised apprenticeship in a relevant field. An HNC/HND in electrical and/or electronic engineering. BSth Edition Wiring Regulations Relevant experience in a process and industrial environment. Experience in diagnosing and remediating complex system faults. Experienced working with PLC, SCADA and telemetry software packages Knowledge of OT communications protocols Knowledge of basic hydraulic principles. Proficient with working from electrical drawings. A good understanding of water treatment processes and / or water industry exposure. Full UK driving licence (Will be required to undertake our driver assessment).
May 17, 2024
Full time
Our client's water treatment works are in constant operation ensuring that they meet the water demands of their customers. Their production team operate and maintain treatment works and due to a department restructure they have several exciting vacancies that we are looking to fill. The successful applicant will be self-motivated, flexible and have good attention to detail, working as part of a team ensuring all work is carried out in line with the Company's procedures and in full compliance with onsite Health and Safety. If you are looking for a new role which is fast paced, challenging, and rewarding we want to hear from you! We are looking to hire an Electrical, Instrumentation, Control and Automation (EICA) Technician to work at our water treatment works, reservoirs and booster stations across Hampshire and West Sussex. You will be maintaining, fault finding, testing, inspecting and repairing EICA plant and equipment for the area's water treatment works and associated Network distribution assets. Key Responsibilities: Ensure compliance with planned maintenance schedules. Maintain, diagnose, repair, modify, configure, commission instrumentation, logic controllers, SCADA systems, telemetry equipment, control circuitry, low voltage switchgear and motor drives. Visit water treatment works, pumping stations, reservoirs to monitor asset performance and operability. Collect asset health and performance data, recording routine activities and work completed. Respond to breakdowns on a range of EICA plant, assess problems and carry out repairs. Ensure that equipment is maintained and calibrated to the manufacturers specifications and is auditable. Supervise team members and assist with their development and learning. Exchange information with other team members, plant operators and departments within the company as required. Complete documentation accurately and in a timely manner to maintain internal change control standards. Skills and Competencies Adaptable with good attention to detail. Accountable for own actions with a willingness to collaborate with others, whilst developing and sharing knowledge, ideas, and best practice with others. Empathetic, self-aware, and comfortable with constructively challenging areas that could be improved. Systems based skills, open to learning new technology. Passionate about providing an excellent service, to our customer, colleagues, across teams within Portsmouth Water. Computer and smart phone literate. Qualifications and Experience A recognised apprenticeship in a relevant field. An HNC/HND in electrical and/or electronic engineering. BSth Edition Wiring Regulations Relevant experience in a process and industrial environment. Experience in diagnosing and remediating complex system faults. Experienced working with PLC, SCADA and telemetry software packages Knowledge of OT communications protocols Knowledge of basic hydraulic principles. Proficient with working from electrical drawings. A good understanding of water treatment processes and / or water industry exposure. Full UK driving licence (Will be required to undertake our driver assessment).
A global operator within the Utiltiies is now looking to take on a field service engineer within the Aberdeen area to cover client sites. On offer is a salary of up to 32,000 plus vehicle and excellent company benefits. The buisness are undergoing significant growth, making it a hugely exciting time join. Responsibiltiies: Servicing of Electric & Diesel Driven pumping equipment and systems. Servicing, installation, and commissioning of centrifugal pumps. Fault-finding on electrical control panels. Alignment and installation of rotating machinery. Meet with customers. Supervise or direct tradesman or contractors in these tasks. Train customers and other engineers on the equipment. Operate systems to demonstrate equipment and to analyse malfunctions. Interpret maintenance manuals, drawings, schematics, and wiring diagrams, and repair equipment, utilising specialist knowledge and standard test instruments and tools. Advise management regarding customer satisfaction, product performance, and suggestions for product improvements. Ensures equipment, local conditions and operating procedures are safe for all parties Candidate requirements: Relevant qualification to NVQ Level 3/4 (A-level to HNC or equivalent in mechanical engineering or relevant experience which shall be at least 5 years as a pump field service engineer. People skills, teamwork, and collaboration Problem solving skills Excellent customer service Commercially aware Excellent oral and written communication skills V7 are an equal-rights employer who are acting as an employment agency in regard to this role
May 17, 2024
Full time
A global operator within the Utiltiies is now looking to take on a field service engineer within the Aberdeen area to cover client sites. On offer is a salary of up to 32,000 plus vehicle and excellent company benefits. The buisness are undergoing significant growth, making it a hugely exciting time join. Responsibiltiies: Servicing of Electric & Diesel Driven pumping equipment and systems. Servicing, installation, and commissioning of centrifugal pumps. Fault-finding on electrical control panels. Alignment and installation of rotating machinery. Meet with customers. Supervise or direct tradesman or contractors in these tasks. Train customers and other engineers on the equipment. Operate systems to demonstrate equipment and to analyse malfunctions. Interpret maintenance manuals, drawings, schematics, and wiring diagrams, and repair equipment, utilising specialist knowledge and standard test instruments and tools. Advise management regarding customer satisfaction, product performance, and suggestions for product improvements. Ensures equipment, local conditions and operating procedures are safe for all parties Candidate requirements: Relevant qualification to NVQ Level 3/4 (A-level to HNC or equivalent in mechanical engineering or relevant experience which shall be at least 5 years as a pump field service engineer. People skills, teamwork, and collaboration Problem solving skills Excellent customer service Commercially aware Excellent oral and written communication skills V7 are an equal-rights employer who are acting as an employment agency in regard to this role
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Project Engineering Manager Role Location: Manchester Office Sector/Division: Nuclear Salary: Open to negotiations Overview: The Project Engineering Discipline provides multi-discipline engineering team leadership and coordination across the engineering project lifecycle for Energy, Water, Transport, Nuclear and Defence sectors. Job Description/Purpose (outline of role purpose) We are growing our energy sector engineering team for UK projects in the nuclear fuels and decommissioning sector. We are keen to hear from candidates with significant experience of acting in a Project Engineering Manger role at Concept/FEED/Detailed Design on sites containing major chemical process hazards and in highly regulated site environments. As a client facing, Project Engineering Manager, you will be responsible for managing the delivery of multi-disciplinary engineering design on major projects through the various of stage of the project life cycle to meet the project schedule, budget, safety and quality requirements. The role is based in Manchester with an expectation of office-based working for up to three days per week - our informal dynamic working policy allows all employees to discuss and agree flexibility to where, when and how they work based on individual preferences and subject to role, client, business and team requirements. Short-term/notice travel to company, supplier or client offices or sites for business purposes may be required. Key Responsibilities To manage the delivery of multi-discipline engineering design on major projects through the various stages of the project lifecycle that are safe-by-design, sustainable, digitally enabled, cost-effective, compliant, technically sound and meet commercial delivery targets through: • Ensuring that Engineering resource requirements are identified and effectively utilised to allow execution of projects in accordance with the project requirements and targeting for maximum productivity and efficiency. • Ensuring all Engineers fully understand the detailed scope, basis of design, budget and programme requirements of the project. • Co-ordination of Engineering and Design interfaces between the clients and other project partners / supply chain partners. • Management of contractual communications, supporting progress meetings, risk reduction meetings, cost reports, coordinating multi-disciplinary design teams and running / closing out contract actions • Regularly reporting to senior operational management on the performance of the engineering delivery for the project • Providing a commercial focus with a high level of challenge on project scope and protecting against uncontrolled scope creep • Ensuring effective deployment and use of company engineering delivery processes on projects including engineering design strategy; master deliverable register, project schedule, work/cost breakdown structure; process safety management and engineering governance process. • Ensuring that key project and programme risks are identified early, and mitigated where possible, with issues and blockers escalated immediately • Ensuring all services comply fully with Client & governance processes, standards and obtaining necessary approvals • Developing projective relationships by communicating with colleagues and subordinates, developing trust and support and building teams. • Lead by example, displaying the Company s values and behaviours, and commitment to the highest standards of safe and ethical behaviour, to ensure safe and reliable operations and client satisfaction. • Ensure that personal and corporate compliance with Health and Safety policy including company policy, relevant legislation, company and client s requirements for Health, Safety and Environmental matters and to work in such a manner not to cause personal harm or injury to fellow workers, client and sub-contractors employees or the environment. • Work collaboratively with business development, work winning and marketing functions to develop and tender new opportunities. Developing and reviewing the engineering strategy; basis of estimate; engineering manhour estimate; schedule; risk register; engineering gates and technical proposal. • Support the Discipline Manager in developing and mentoring other members of the project engineering department. • Support the Discipline Manager in maintaining/improving project engineering corporate processes, including workflows, methods, competency, software systems and technical standards and ensuring project lessons learnt are effectively captured and embedded. Knowledge, Skills, and Experience Essential • Significant experience in coordinating multi-discipline teams the various stages of the project life cycle on major contracts in the Nuclear, Chemical or similar process industry sectors. • Thorough knowledge of the major project delivery process from work winning to project handover. • Knowledge and understanding of UK technical and regulatory standards and global best practice. • Strong process safety, quality and environmental leadership focus. • Significant knowledge and understanding of Project Controls, including Schedule, Cost, Risk and Change Management. • Collaborative, innovative and agile. • Experienced customer facing capability with an ability to develop and influence relationships • Strong interpersonal skills and an effective communicator (written & verbal) • Able to work regularly from the Manchester office • Mobility to travel to client offices, project sites and suppliers. Desirable • Experience in the requirements for CE marking of plant and equipment • Knowledge and experience in the Energy Transition field e.g. Green/Blue Hydrogen, CCUS and emissions reduction. • Strong engineering and business system/software skills Qualifications Essential • Honours Degree or equivalent qualification in an engineering related subject. • Able to achieve SC clearance Desirable • Chartered Engineer and Membership of a professional engineering institution • Association for Project Management qualification/accreditation
May 17, 2024
Full time
Project Engineering Manager Role Location: Manchester Office Sector/Division: Nuclear Salary: Open to negotiations Overview: The Project Engineering Discipline provides multi-discipline engineering team leadership and coordination across the engineering project lifecycle for Energy, Water, Transport, Nuclear and Defence sectors. Job Description/Purpose (outline of role purpose) We are growing our energy sector engineering team for UK projects in the nuclear fuels and decommissioning sector. We are keen to hear from candidates with significant experience of acting in a Project Engineering Manger role at Concept/FEED/Detailed Design on sites containing major chemical process hazards and in highly regulated site environments. As a client facing, Project Engineering Manager, you will be responsible for managing the delivery of multi-disciplinary engineering design on major projects through the various of stage of the project life cycle to meet the project schedule, budget, safety and quality requirements. The role is based in Manchester with an expectation of office-based working for up to three days per week - our informal dynamic working policy allows all employees to discuss and agree flexibility to where, when and how they work based on individual preferences and subject to role, client, business and team requirements. Short-term/notice travel to company, supplier or client offices or sites for business purposes may be required. Key Responsibilities To manage the delivery of multi-discipline engineering design on major projects through the various stages of the project lifecycle that are safe-by-design, sustainable, digitally enabled, cost-effective, compliant, technically sound and meet commercial delivery targets through: • Ensuring that Engineering resource requirements are identified and effectively utilised to allow execution of projects in accordance with the project requirements and targeting for maximum productivity and efficiency. • Ensuring all Engineers fully understand the detailed scope, basis of design, budget and programme requirements of the project. • Co-ordination of Engineering and Design interfaces between the clients and other project partners / supply chain partners. • Management of contractual communications, supporting progress meetings, risk reduction meetings, cost reports, coordinating multi-disciplinary design teams and running / closing out contract actions • Regularly reporting to senior operational management on the performance of the engineering delivery for the project • Providing a commercial focus with a high level of challenge on project scope and protecting against uncontrolled scope creep • Ensuring effective deployment and use of company engineering delivery processes on projects including engineering design strategy; master deliverable register, project schedule, work/cost breakdown structure; process safety management and engineering governance process. • Ensuring that key project and programme risks are identified early, and mitigated where possible, with issues and blockers escalated immediately • Ensuring all services comply fully with Client & governance processes, standards and obtaining necessary approvals • Developing projective relationships by communicating with colleagues and subordinates, developing trust and support and building teams. • Lead by example, displaying the Company s values and behaviours, and commitment to the highest standards of safe and ethical behaviour, to ensure safe and reliable operations and client satisfaction. • Ensure that personal and corporate compliance with Health and Safety policy including company policy, relevant legislation, company and client s requirements for Health, Safety and Environmental matters and to work in such a manner not to cause personal harm or injury to fellow workers, client and sub-contractors employees or the environment. • Work collaboratively with business development, work winning and marketing functions to develop and tender new opportunities. Developing and reviewing the engineering strategy; basis of estimate; engineering manhour estimate; schedule; risk register; engineering gates and technical proposal. • Support the Discipline Manager in developing and mentoring other members of the project engineering department. • Support the Discipline Manager in maintaining/improving project engineering corporate processes, including workflows, methods, competency, software systems and technical standards and ensuring project lessons learnt are effectively captured and embedded. Knowledge, Skills, and Experience Essential • Significant experience in coordinating multi-discipline teams the various stages of the project life cycle on major contracts in the Nuclear, Chemical or similar process industry sectors. • Thorough knowledge of the major project delivery process from work winning to project handover. • Knowledge and understanding of UK technical and regulatory standards and global best practice. • Strong process safety, quality and environmental leadership focus. • Significant knowledge and understanding of Project Controls, including Schedule, Cost, Risk and Change Management. • Collaborative, innovative and agile. • Experienced customer facing capability with an ability to develop and influence relationships • Strong interpersonal skills and an effective communicator (written & verbal) • Able to work regularly from the Manchester office • Mobility to travel to client offices, project sites and suppliers. Desirable • Experience in the requirements for CE marking of plant and equipment • Knowledge and experience in the Energy Transition field e.g. Green/Blue Hydrogen, CCUS and emissions reduction. • Strong engineering and business system/software skills Qualifications Essential • Honours Degree or equivalent qualification in an engineering related subject. • Able to achieve SC clearance Desirable • Chartered Engineer and Membership of a professional engineering institution • Association for Project Management qualification/accreditation
Senior ServiceNow Developer: Up to £73,153, 28.97% pension, hybrid working, flexible hours, investment in your L&D and career growth and lots more DWP. Digital with Purpose. Do you thrive in a challenging environment and actively seek solutions? We have a great opportunity to join our community of amazing experts at DWP Digital as a Senior ServiceNow Developer. You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for developing stories, providing technical input and assistance to colleagues within your feature team. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. You will work within, and contribute to, the overall Software Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to feature teams and projects ensuring definition and delivery of requisite functional requirements to roadmap developments. Day to day you will: Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap. Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales. Manage the technical progression of more junior developers within your reporting line. Perform technical reviews of other developers work and provide any required guidance. Line manage developers outside of your feature team(s). Create and maintain documentation. Be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities. What skills, knowledge or experience will you need? A significant understanding of the ServiceNow platform from a development perspective. Significant experience of IT Infrastructure services or applications within a large-scale organisation in any of build, operate or engineering contexts. Experience of delivering solutions within an agile framework. Significant experience of troubleshooting and resolving complex issue across an enterprise tooling infrastructure, individually or as part of a team. The ability to demonstrate experience of effectively communicating at different levels, across multifunctional teams and areas. Leadership and mentoring skills in order to build capability of self and others. Details. Wages. Perks. You'll join us in your choice of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is more convenient for you. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and time in the office. In return for your skills, we offer a competitive pay of up to £73,153. You'll be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES .
May 17, 2024
Full time
Senior ServiceNow Developer: Up to £73,153, 28.97% pension, hybrid working, flexible hours, investment in your L&D and career growth and lots more DWP. Digital with Purpose. Do you thrive in a challenging environment and actively seek solutions? We have a great opportunity to join our community of amazing experts at DWP Digital as a Senior ServiceNow Developer. You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for developing stories, providing technical input and assistance to colleagues within your feature team. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. Our ServiceNow platform currently supports circa 120,000 colleagues across the ITSM, ITOM, SPM, NLU, Security and HR On-boarding modules exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. You will work within, and contribute to, the overall Software Development Lifecycle Process as part of a delivery team focused on one or more products, providing specialist technical support and assistance to feature teams and projects ensuring definition and delivery of requisite functional requirements to roadmap developments. Day to day you will: Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap. Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales. Manage the technical progression of more junior developers within your reporting line. Perform technical reviews of other developers work and provide any required guidance. Line manage developers outside of your feature team(s). Create and maintain documentation. Be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities. What skills, knowledge or experience will you need? A significant understanding of the ServiceNow platform from a development perspective. Significant experience of IT Infrastructure services or applications within a large-scale organisation in any of build, operate or engineering contexts. Experience of delivering solutions within an agile framework. Significant experience of troubleshooting and resolving complex issue across an enterprise tooling infrastructure, individually or as part of a team. The ability to demonstrate experience of effectively communicating at different levels, across multifunctional teams and areas. Leadership and mentoring skills in order to build capability of self and others. Details. Wages. Perks. You'll join us in your choice of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is more convenient for you. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and time in the office. In return for your skills, we offer a competitive pay of up to £73,153. You'll be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES .
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: To deliver & supervise site installation & commissioning activities, site teams and ensure all works/projects are completed on time, in budget and that quality of work is maintained. You will work with other Vysiion teams to successfully deliver systems for a variety of customers. Technology will often include: Networking Access Control Electrical Systems Intruder Detection systems IT Hardware CCTV What you'll need to succeed: Experience of engineering delivery and supervising installation teams. Technical knowledge and experience of deployment/installation of one or more discipline such as copper/fibre, CCTV, Access control, Intruder Detection, Wi-Fi, Electrical installations, etc Previous experience in electricity (or comparable) industry construction projects. Have excellent managerial, organisational and communication skills. What we offer: Company van and overtime available Vibrant company culture with a wide range of events and social activities throughout the year Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
May 17, 2024
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: To deliver & supervise site installation & commissioning activities, site teams and ensure all works/projects are completed on time, in budget and that quality of work is maintained. You will work with other Vysiion teams to successfully deliver systems for a variety of customers. Technology will often include: Networking Access Control Electrical Systems Intruder Detection systems IT Hardware CCTV What you'll need to succeed: Experience of engineering delivery and supervising installation teams. Technical knowledge and experience of deployment/installation of one or more discipline such as copper/fibre, CCTV, Access control, Intruder Detection, Wi-Fi, Electrical installations, etc Previous experience in electricity (or comparable) industry construction projects. Have excellent managerial, organisational and communication skills. What we offer: Company van and overtime available Vibrant company culture with a wide range of events and social activities throughout the year Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 17, 2024
Full time
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Field Service Engineer - Coffee Machines Covering - Edinburgh and the Central Belt £28,000 - £34,000 Basic Salary + Bonus + Pension + Benefits + Vehicle +Private Medical A fantastic opportunity has arisen to join a leading company and large manufacture withing the coffee industry as a field service engineer. With a great package on offer, ongoing training and development and a good work life balance, this is an exciting time to join one of the biggest brands in the industry. Additional weekend cover required with 1 weekend in 4 rota. Standby payment. Role & Responsibilities: Visiting customer sites to undertake installation, service, maintenance and repairs Working with commercial coffee machines, bean to cup and espresso machines Accurately complete all relevant paperwork Delivery of exceptional customer service at all times Knowledge, Skills & Experience: Field service experience Strong mechanical and electrical skills Excellent customer service skills Experience within the coffee sector desirable but not essential Benefits Package: £28,000 - £34,000 basic salary (Based on experiance and skillset) Company Vehicle Monday - Friday Days Overtime paid on top Private Healthcare Cover, 25 days holiday + 8 Bank Holidays If you are interested in this role or looking for something similar please contact our Managing Consultant Adam Burroughs directly at or call them for a confidential discussion on . If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 17, 2024
Full time
Field Service Engineer - Coffee Machines Covering - Edinburgh and the Central Belt £28,000 - £34,000 Basic Salary + Bonus + Pension + Benefits + Vehicle +Private Medical A fantastic opportunity has arisen to join a leading company and large manufacture withing the coffee industry as a field service engineer. With a great package on offer, ongoing training and development and a good work life balance, this is an exciting time to join one of the biggest brands in the industry. Additional weekend cover required with 1 weekend in 4 rota. Standby payment. Role & Responsibilities: Visiting customer sites to undertake installation, service, maintenance and repairs Working with commercial coffee machines, bean to cup and espresso machines Accurately complete all relevant paperwork Delivery of exceptional customer service at all times Knowledge, Skills & Experience: Field service experience Strong mechanical and electrical skills Excellent customer service skills Experience within the coffee sector desirable but not essential Benefits Package: £28,000 - £34,000 basic salary (Based on experiance and skillset) Company Vehicle Monday - Friday Days Overtime paid on top Private Healthcare Cover, 25 days holiday + 8 Bank Holidays If you are interested in this role or looking for something similar please contact our Managing Consultant Adam Burroughs directly at or call them for a confidential discussion on . If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are on the hunt for an enthusiastic, adaptable repairs multi-skilled engineer to join our fast-paced and fast-growing team in a company that has been certified as a Great Place to Work . You will be responsible for delivering an outstanding service while carrying out a wide range of repairs and maintenance tasks across our void properties. At Bromford you can expect the following: Monthly pay Additional out of hours allowance per on-call week A further bonus added to your out of hour allowance for meeting first time fix targets Overtime available Voluntary Bank Holiday working Coffee Card 27 days holiday per year plus statutory bank holidays A choice out of 2 pension schemes 500 personal allowance to spend on your choice of things like private medical cover, critical health insurance, dental treatment and gym membership, for example Retail discount schemes to save on things like food shops, clothing, technology etc If you have all, or most of the following skills, we would like to hear from you. carpentry plumbing plastering locksmithing full, clean driving licence If variety and customer interaction are important to your work satisfaction, then this exciting and varied role will see you conducting inspections, diagnostics, problem solving, repairs and maintenance using your carpentry, plumbing and patch plastering skills, while ensuring health and safety compliance and high-quality work during all tasks. We are looking for a proactive self-starter with solid technical expertise across trades and outstanding customer service skills. As a confident communicator with a team-oriented approach, you will liaise with leaders and colleagues daily. This is a 40-hour week, Monday to Friday, mobile role that will involve extensive travel. Due to the nature of the role a DBS will be completed for the successful candidate. The closing date for applications is Monday 27 May 2024. If you are seeking a challenging yet rewarding multi-skilled engineer role that plays a key part in providing quality, affordable housing, apply today!
May 17, 2024
Full time
We are on the hunt for an enthusiastic, adaptable repairs multi-skilled engineer to join our fast-paced and fast-growing team in a company that has been certified as a Great Place to Work . You will be responsible for delivering an outstanding service while carrying out a wide range of repairs and maintenance tasks across our void properties. At Bromford you can expect the following: Monthly pay Additional out of hours allowance per on-call week A further bonus added to your out of hour allowance for meeting first time fix targets Overtime available Voluntary Bank Holiday working Coffee Card 27 days holiday per year plus statutory bank holidays A choice out of 2 pension schemes 500 personal allowance to spend on your choice of things like private medical cover, critical health insurance, dental treatment and gym membership, for example Retail discount schemes to save on things like food shops, clothing, technology etc If you have all, or most of the following skills, we would like to hear from you. carpentry plumbing plastering locksmithing full, clean driving licence If variety and customer interaction are important to your work satisfaction, then this exciting and varied role will see you conducting inspections, diagnostics, problem solving, repairs and maintenance using your carpentry, plumbing and patch plastering skills, while ensuring health and safety compliance and high-quality work during all tasks. We are looking for a proactive self-starter with solid technical expertise across trades and outstanding customer service skills. As a confident communicator with a team-oriented approach, you will liaise with leaders and colleagues daily. This is a 40-hour week, Monday to Friday, mobile role that will involve extensive travel. Due to the nature of the role a DBS will be completed for the successful candidate. The closing date for applications is Monday 27 May 2024. If you are seeking a challenging yet rewarding multi-skilled engineer role that plays a key part in providing quality, affordable housing, apply today!
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: To deliver & supervise site installation & commissioning activities, site teams and ensure all works/projects are completed on time, in budget and that quality of work is maintained. You will work with other Vysiion teams to successfully deliver systems for a variety of customers. Technology will often include: Networking Access Control Electrical Systems Intruder Detection systems IT Hardware CCTV What you'll need to succeed: Experience of engineering delivery and supervising installation teams. Technical knowledge and experience of deployment/installation of one or more discipline such as copper/fibre, CCTV, Access control, Intruder Detection, Wi-Fi, Electrical installations, etc Previous experience in electricity (or comparable) industry construction projects. Have excellent managerial, organisational and communication skills. What we offer: Company van and overtime available Vibrant company culture with a wide range of events and social activities throughout the year Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
May 17, 2024
Full time
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: To deliver & supervise site installation & commissioning activities, site teams and ensure all works/projects are completed on time, in budget and that quality of work is maintained. You will work with other Vysiion teams to successfully deliver systems for a variety of customers. Technology will often include: Networking Access Control Electrical Systems Intruder Detection systems IT Hardware CCTV What you'll need to succeed: Experience of engineering delivery and supervising installation teams. Technical knowledge and experience of deployment/installation of one or more discipline such as copper/fibre, CCTV, Access control, Intruder Detection, Wi-Fi, Electrical installations, etc Previous experience in electricity (or comparable) industry construction projects. Have excellent managerial, organisational and communication skills. What we offer: Company van and overtime available Vibrant company culture with a wide range of events and social activities throughout the year Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
Technology Resilience Lead - Disaster Recovery - London Salary 60-70k - 2 Day per week office based Bonus Scheme Technology Resilience Lead required for a leading client based in London. My client is currently seeking a suitable candidate to Support the capacity and capability of our clients' collective, including their operational entities and subsidiaries, to prepare for, respond to, and rebound from disruptions to our global technology infrastructure and operational environments. We seek a highly skilled IT professional with expertise in one or more of the following areas: infrastructure, cybersecurity, engineering, testing, and project management. Your dedication lies in ensuring our clients maintain a robust and resilient technological ecosystem, mitigating risks, and enhancing operational readiness. Your commitment extends to ensuring the continuity of critical business functions and technology systems despite disruptions or challenges. Your role entails defining the standards of technology resilience and overseeing the Group-wide Disaster Recovery program. This program emphasizes testing the resilience, continuity, and recoverability of our critical applications and systems. Key skills: -Display unwavering dedication to our clients' core values by adhering to our standards of business conduct, ensuring compliance with Group policies and procedures, and setting a precedent through personal example. -Your duties will encompass delineating the criteria for robust technology resilience and overseeing the Group-wide Disaster Recovery program, concentrating on assessing the resilience, continuity, and recoverability of vital applications and systems. -You'll collaborate with Technology Service Owners and broader Group IT and Operating Business teams to facilitate data restoration exercises and execute backups. This involves maintaining and testing existing backups to uphold data integrity and availability. -Conducting operational assessments of defined Disaster Recovery plans will be part of your responsibilities. This entails utilizing various methods such as checklists, walk-throughs, tabletop exercises, simulations (parallel or full interrupt), and comprehensive exercises, coordinated with related plans like IT DR plans and crisis management plans. -Furthermore, you'll integrate cybersecurity scenarios, analyse test outcomes, implement lessons learned, and incorporate necessary improvements or corrective actions into IT DR and Cyber Resilience plans. -By conducting post-incident reviews and analysing pre-planned testing outcomes, you'll continuously monitor and assess key performance indicators (KPIs) like recovery time objectives (RTOs) and recovery point objectives (RPOs). This process aims to continually enhance the efficiency and effectiveness of the disaster recovery program. -Foster a work environment that emphasizes the significance of employees acting with integrity and ethics, aligning with the Group Code of Conduct. -Serve as a subject matter expert, forging trusted partnerships with the business and staying abreast of the latest advancements and innovations in the field. -Assume responsibility for overseeing the implementation of the clients' disaster recovery plan in the event of a crisis, facilitating swift responses to potential disruptions such as cyberattacks or infrastructure damage. -Possessing one of the following certifications is advantageous: CompTIA Network +, CompTIA Security +, CISM, CISSP, or COBIT 5. -Demonstrate a fundamental understanding of frameworks such as NIST CSF, ISO 27001/27002, and COBIT. -Experience in Operational Technology Security, with the ability to identify and address IT and operational vulnerabilities, is preferred. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 17, 2024
Full time
Technology Resilience Lead - Disaster Recovery - London Salary 60-70k - 2 Day per week office based Bonus Scheme Technology Resilience Lead required for a leading client based in London. My client is currently seeking a suitable candidate to Support the capacity and capability of our clients' collective, including their operational entities and subsidiaries, to prepare for, respond to, and rebound from disruptions to our global technology infrastructure and operational environments. We seek a highly skilled IT professional with expertise in one or more of the following areas: infrastructure, cybersecurity, engineering, testing, and project management. Your dedication lies in ensuring our clients maintain a robust and resilient technological ecosystem, mitigating risks, and enhancing operational readiness. Your commitment extends to ensuring the continuity of critical business functions and technology systems despite disruptions or challenges. Your role entails defining the standards of technology resilience and overseeing the Group-wide Disaster Recovery program. This program emphasizes testing the resilience, continuity, and recoverability of our critical applications and systems. Key skills: -Display unwavering dedication to our clients' core values by adhering to our standards of business conduct, ensuring compliance with Group policies and procedures, and setting a precedent through personal example. -Your duties will encompass delineating the criteria for robust technology resilience and overseeing the Group-wide Disaster Recovery program, concentrating on assessing the resilience, continuity, and recoverability of vital applications and systems. -You'll collaborate with Technology Service Owners and broader Group IT and Operating Business teams to facilitate data restoration exercises and execute backups. This involves maintaining and testing existing backups to uphold data integrity and availability. -Conducting operational assessments of defined Disaster Recovery plans will be part of your responsibilities. This entails utilizing various methods such as checklists, walk-throughs, tabletop exercises, simulations (parallel or full interrupt), and comprehensive exercises, coordinated with related plans like IT DR plans and crisis management plans. -Furthermore, you'll integrate cybersecurity scenarios, analyse test outcomes, implement lessons learned, and incorporate necessary improvements or corrective actions into IT DR and Cyber Resilience plans. -By conducting post-incident reviews and analysing pre-planned testing outcomes, you'll continuously monitor and assess key performance indicators (KPIs) like recovery time objectives (RTOs) and recovery point objectives (RPOs). This process aims to continually enhance the efficiency and effectiveness of the disaster recovery program. -Foster a work environment that emphasizes the significance of employees acting with integrity and ethics, aligning with the Group Code of Conduct. -Serve as a subject matter expert, forging trusted partnerships with the business and staying abreast of the latest advancements and innovations in the field. -Assume responsibility for overseeing the implementation of the clients' disaster recovery plan in the event of a crisis, facilitating swift responses to potential disruptions such as cyberattacks or infrastructure damage. -Possessing one of the following certifications is advantageous: CompTIA Network +, CompTIA Security +, CISM, CISSP, or COBIT 5. -Demonstrate a fundamental understanding of frameworks such as NIST CSF, ISO 27001/27002, and COBIT. -Experience in Operational Technology Security, with the ability to identify and address IT and operational vulnerabilities, is preferred. Interested? Please submit your updated CV to Dean Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server (Apply online only) Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor. Recruiter: Adam Titmus
May 17, 2024
Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server (Apply online only) Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor. Recruiter: Adam Titmus
Our client is a leading and long-established Fintech that counts the world s leading Investment Banks and Hedge Funds among their clients. The organisation is continuing to grow and as a consequence there is the need to hire an additional entry level Technical Application Support Engineer. You will be offered extensive support and training with the opportunity to progress into other technical teams within the business as your experience increases. The role requires someone with a fundamental understanding of Linux server, SQL Databases and OO Programming in any language, and you will have the desire and ability to learn about the type of trading and financial products the applications support The business also operates on an AWS Cloud Platform and you will be given training and exposure on this also. THE ROLE: Monitoring the production and User Acceptance testing environments using our in-house proactive monitoring tools Investigate, action and resolve issues impacting internal systems and clients. Work independently and prioritise tasks in what can be a challenging environment at times Report common issues, analyse the root cause and prevent them from recurring, utilising the development team as required Enjoy working within a team and feeling ownership for what you do On boarding of new services for new and existing clients Updating system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing / workflow Systems (e.g. Jira) KEY SKILLS / EXPERIENCE REQUIRED: Good degree in Computer Science or a related field Working level Unix/Linux and SQL knowledge Working level knowledge of the fundamental of Object-Oriented programming E.g. loops, objects, functions, conditions, strings, integers etc. Ability to apply the right sense of urgency in a fast-paced environment Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients Enjoy both the responsive and proactive elements of the support role Enjoy solving complex problems Strong Technical ability for complex issue resolution and prioritisation Ability to work as part of a team and communicate effectively, especially during incidents Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users DESIRABLE SKILLS (Not essential): Knowledge of encryption protocols and browser security PGP Customer Service or Client Interaction Development experience Knowledge of file transfer protocols (i.e. FTP/SFTP) Experience with networking and firewalls Technical Application Support Engineer
May 17, 2024
Full time
Our client is a leading and long-established Fintech that counts the world s leading Investment Banks and Hedge Funds among their clients. The organisation is continuing to grow and as a consequence there is the need to hire an additional entry level Technical Application Support Engineer. You will be offered extensive support and training with the opportunity to progress into other technical teams within the business as your experience increases. The role requires someone with a fundamental understanding of Linux server, SQL Databases and OO Programming in any language, and you will have the desire and ability to learn about the type of trading and financial products the applications support The business also operates on an AWS Cloud Platform and you will be given training and exposure on this also. THE ROLE: Monitoring the production and User Acceptance testing environments using our in-house proactive monitoring tools Investigate, action and resolve issues impacting internal systems and clients. Work independently and prioritise tasks in what can be a challenging environment at times Report common issues, analyse the root cause and prevent them from recurring, utilising the development team as required Enjoy working within a team and feeling ownership for what you do On boarding of new services for new and existing clients Updating system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing / workflow Systems (e.g. Jira) KEY SKILLS / EXPERIENCE REQUIRED: Good degree in Computer Science or a related field Working level Unix/Linux and SQL knowledge Working level knowledge of the fundamental of Object-Oriented programming E.g. loops, objects, functions, conditions, strings, integers etc. Ability to apply the right sense of urgency in a fast-paced environment Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients Enjoy both the responsive and proactive elements of the support role Enjoy solving complex problems Strong Technical ability for complex issue resolution and prioritisation Ability to work as part of a team and communicate effectively, especially during incidents Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users DESIRABLE SKILLS (Not essential): Knowledge of encryption protocols and browser security PGP Customer Service or Client Interaction Development experience Knowledge of file transfer protocols (i.e. FTP/SFTP) Experience with networking and firewalls Technical Application Support Engineer
ServiceNow Engineer Our client is looking for a ServiceNow Engineer who will be accountable for enriching, managing, and ensuring the quality of organizational and product usage data, with a focus on efficient query writing. They will enforce data governance policies and best practices, as well as develop documentation on data assets. Fully remote Inside IR35 6 Months + Extension Skills/Experience Recent commercial experience with developing on the ServiceNow platform Experience of GLIDE Good background in big data analytics, database management, or an equivalent analyst position Proficiency in PL/SQL and an additional object-oriented programming language (Highly desirable) Experience in big data instances such as Cloudera, Azure, Snowflake, etc. Structured thinking with the ability to break down ambiguous problems and propose impactful data modeling designs Ability to roll out analytics dashboards (e.g., Power BI, Tableau Server) Ability to translate business needs into technical requirements Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor s degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 17, 2024
Contractor
ServiceNow Engineer Our client is looking for a ServiceNow Engineer who will be accountable for enriching, managing, and ensuring the quality of organizational and product usage data, with a focus on efficient query writing. They will enforce data governance policies and best practices, as well as develop documentation on data assets. Fully remote Inside IR35 6 Months + Extension Skills/Experience Recent commercial experience with developing on the ServiceNow platform Experience of GLIDE Good background in big data analytics, database management, or an equivalent analyst position Proficiency in PL/SQL and an additional object-oriented programming language (Highly desirable) Experience in big data instances such as Cloudera, Azure, Snowflake, etc. Structured thinking with the ability to break down ambiguous problems and propose impactful data modeling designs Ability to roll out analytics dashboards (e.g., Power BI, Tableau Server) Ability to translate business needs into technical requirements Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor s degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)