Are you a fast-paced Coordinator with transferable experience of working within a construction or energy background? Do you have experience with design and drawings and have used EASYPV ? If so this could be the perfect role for you? As an Energy Project Coordinator you will work within a specific division of our clients company where your primary goal is to support the operations of the planned work. You will be assisting in the coordination and design of specific installs. You will be taking measurements and transferring them into drawings and creating quotes for high value projects! You will be collaborative and where possible try to enhance processes. The overview of the role is to review projects and ensure materials and stock are ordered and checked, process applications, create handover packs and collate customer satisfaction surveys. You will work closely with the division Operations Manager and report to them also. The perfect person will have a customer service forward mindset with the ability to close sales leads when the situation arises so a confident communicator is key! The role is working Monday to Friday 8:30am to 5pm and is fully office based. Also due to the location of the role you must be a driver. Main Duties and Responsibilities Undertaking detailed tasks for the design of projects via the companies dedicated software (full training provided) Collate information of projects and clients to provide the ideal solutions for client s in the form of quotations, performance estimates and other key documents Developing and producing specifications, equipment schedules and drawings ensuring quality and technical quality standards are met Taking measurements and transferring them into drawings and creating quotes for high value projects using EasyPV Keeping open communication with other members of the team, ensuring feedback is provided and acted upon efficiently in a timely manner Build and maintain strong relationships with customers by providing excellent customer service Commercially minded and able to be confident in closing sales deals when required. Benefits on offer Excellent competitive salary per annum of £35K Annual performance bonus of 12% Up to 6% pension contribution 25 days leave, plus bank holidays, increasing to 28 days after 5 years service Electric car salary sacrifice scheme £600 annual personal development budget £500 referral program Employee Assistance Program Newly refurbished modern offices with break out and café areas Free onsite parking Regular staff events If this role sounds perfect for you then please do not hesitate and apply today!
May 21, 2024
Full time
Are you a fast-paced Coordinator with transferable experience of working within a construction or energy background? Do you have experience with design and drawings and have used EASYPV ? If so this could be the perfect role for you? As an Energy Project Coordinator you will work within a specific division of our clients company where your primary goal is to support the operations of the planned work. You will be assisting in the coordination and design of specific installs. You will be taking measurements and transferring them into drawings and creating quotes for high value projects! You will be collaborative and where possible try to enhance processes. The overview of the role is to review projects and ensure materials and stock are ordered and checked, process applications, create handover packs and collate customer satisfaction surveys. You will work closely with the division Operations Manager and report to them also. The perfect person will have a customer service forward mindset with the ability to close sales leads when the situation arises so a confident communicator is key! The role is working Monday to Friday 8:30am to 5pm and is fully office based. Also due to the location of the role you must be a driver. Main Duties and Responsibilities Undertaking detailed tasks for the design of projects via the companies dedicated software (full training provided) Collate information of projects and clients to provide the ideal solutions for client s in the form of quotations, performance estimates and other key documents Developing and producing specifications, equipment schedules and drawings ensuring quality and technical quality standards are met Taking measurements and transferring them into drawings and creating quotes for high value projects using EasyPV Keeping open communication with other members of the team, ensuring feedback is provided and acted upon efficiently in a timely manner Build and maintain strong relationships with customers by providing excellent customer service Commercially minded and able to be confident in closing sales deals when required. Benefits on offer Excellent competitive salary per annum of £35K Annual performance bonus of 12% Up to 6% pension contribution 25 days leave, plus bank holidays, increasing to 28 days after 5 years service Electric car salary sacrifice scheme £600 annual personal development budget £500 referral program Employee Assistance Program Newly refurbished modern offices with break out and café areas Free onsite parking Regular staff events If this role sounds perfect for you then please do not hesitate and apply today!
Recruit4staff are proud to be representing their client, a packaging supplier in their search for a an experienced Key Account Executive to work at their head office based in Wrexham. For the successful Key Account Executive our client is offering: £24,000 - £28,000 P/Annum Monday to Friday 09.00 - 17.30 Permanent Role Benefits: Pension, Holidays, Free Parking, National Exposure, Ongoing Development The role - Key Account Executive: Work closely with key customer accounts; processing new orders and managing existing orders Liaise with the sales manager regarding new opportunities Provide aftersales support to all key account contacts Manage new queries and quotations for customers Follow up enquiries to create new sales opportunities Ensure excellent customer service What our client is looking for in a Key Account Executive: Previous experience working within a similar account executive / key account executive role - ESSENTIAL SAP or Sages knowledge - DESIREABLE Knowledge of the supply and/or manufacturing industry - DESIREABLE Customer Service Experience - ESSENTIAL Some Sales / Sales Support experience - ESSENTIAL Key skills or similar Job titles Sales Coordinator, Sales Administrator, Account Executive, Key Account Coordinator, Key Account Executive, Account Manager Commutable From: Denbighshire, Wrexham, Flintshire For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
May 21, 2024
Full time
Recruit4staff are proud to be representing their client, a packaging supplier in their search for a an experienced Key Account Executive to work at their head office based in Wrexham. For the successful Key Account Executive our client is offering: £24,000 - £28,000 P/Annum Monday to Friday 09.00 - 17.30 Permanent Role Benefits: Pension, Holidays, Free Parking, National Exposure, Ongoing Development The role - Key Account Executive: Work closely with key customer accounts; processing new orders and managing existing orders Liaise with the sales manager regarding new opportunities Provide aftersales support to all key account contacts Manage new queries and quotations for customers Follow up enquiries to create new sales opportunities Ensure excellent customer service What our client is looking for in a Key Account Executive: Previous experience working within a similar account executive / key account executive role - ESSENTIAL SAP or Sages knowledge - DESIREABLE Knowledge of the supply and/or manufacturing industry - DESIREABLE Customer Service Experience - ESSENTIAL Some Sales / Sales Support experience - ESSENTIAL Key skills or similar Job titles Sales Coordinator, Sales Administrator, Account Executive, Key Account Coordinator, Key Account Executive, Account Manager Commutable From: Denbighshire, Wrexham, Flintshire For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise? Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area. 80% Customer Service and 20% Sales Your duties will include: Deliver exceptional service to every touchpoint Develop and implement strategies that put customers first Handle any customer enquiries, complaints and escalations Generate quotes for electrical and facilities maintenance spares Keep customers informed of expected arrival dates Manage returns and chargeable collections Assist the business development manager with sales activities and reporting tasks as needed What will be expected of you: Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment Motivate and inspire a diverse team in a dynamic environment, leveraging your technical understanding to foster collaboration and problem-solving Working Hours: 8am to 5:30pm from Monday to Friday 45 Minute break If you are interested in this role then call Chloe on (phone number removed)
May 21, 2024
Full time
Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise? Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area. 80% Customer Service and 20% Sales Your duties will include: Deliver exceptional service to every touchpoint Develop and implement strategies that put customers first Handle any customer enquiries, complaints and escalations Generate quotes for electrical and facilities maintenance spares Keep customers informed of expected arrival dates Manage returns and chargeable collections Assist the business development manager with sales activities and reporting tasks as needed What will be expected of you: Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment Motivate and inspire a diverse team in a dynamic environment, leveraging your technical understanding to foster collaboration and problem-solving Working Hours: 8am to 5:30pm from Monday to Friday 45 Minute break If you are interested in this role then call Chloe on (phone number removed)
A large global business are looking for recruit a permanent Supply Chain Coordinator, to be based in their large production site in Dartford The focus of the role is to coordinate outbound stock, waste management activity and supplier communications to ensure efficient and effective operational controls are in place, working closely with Inbound and stakeholders to deliver an optimum level of service. The Role: Provide day to day support to ensure all facets of the warehouse & logistics team, including despatch planning and stock control and operational control systems are in place and are adhered to. Analysing stockholding ensuring stock value for internal KPI's is maintained. Co-ordinate the sales order process and dispatch of orders, liaising with the warehouse team. Provide first line contact to all third-party logistics providers, co-ordinating the movement and storage of stock identifying opportunities for improvement while ensuring a high level of customer service. Advise of shortages and deal with operations issues of refusals of delivery, damages and late arrivals. Essential Supply chain/logistics experience within Manufacturing, FMCG or Foodservice Confident user of Microsoft Office applications and business systems Proven ability to build and maintain relationships with multiple stakeholders Knowledge of HACCP, GMP and BRC requirements (desirable) This role is Monday - Friday and the hours are 9am - 5.30pm.
May 21, 2024
Full time
A large global business are looking for recruit a permanent Supply Chain Coordinator, to be based in their large production site in Dartford The focus of the role is to coordinate outbound stock, waste management activity and supplier communications to ensure efficient and effective operational controls are in place, working closely with Inbound and stakeholders to deliver an optimum level of service. The Role: Provide day to day support to ensure all facets of the warehouse & logistics team, including despatch planning and stock control and operational control systems are in place and are adhered to. Analysing stockholding ensuring stock value for internal KPI's is maintained. Co-ordinate the sales order process and dispatch of orders, liaising with the warehouse team. Provide first line contact to all third-party logistics providers, co-ordinating the movement and storage of stock identifying opportunities for improvement while ensuring a high level of customer service. Advise of shortages and deal with operations issues of refusals of delivery, damages and late arrivals. Essential Supply chain/logistics experience within Manufacturing, FMCG or Foodservice Confident user of Microsoft Office applications and business systems Proven ability to build and maintain relationships with multiple stakeholders Knowledge of HACCP, GMP and BRC requirements (desirable) This role is Monday - Friday and the hours are 9am - 5.30pm.
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose To provide commercial support and advice to Subsea Services Business Group, in collaboration with the Tender Supervisor, the Commercial Coordinator is responsible for preparing quotes and tenders, reviewing basic contractual documents, and providing advice on established contracts. Functions ESSENTIAL • On a daily basis, log commercial enquiries and distribute as necessary. • Basic compilation of tender and pre-qualification documents in order to meet deadlines as required. • Daily prepare standard Subsea Services quotes and route for approval in line with defined processes. • Review basic contractual documents (PO's Work Orders, Service Orders) from a contractual and commercial perspective to ensure compliance with company policies and practices. • Negotiate anomalies and exceptions within basic contractual documents with clients (e.g. resolve entity issues, applicable contractual terms and conditions, delivery dates, quantity and pricing issues) • Coordinate the internal inputs into tenders and obtain appropriate advice to ensure a timely and compliant response (e.g. tax, legal, contracts, compliance, HSE, QA etc., as appropriate). • Communicate with external and internal clients for the purposes of gathering feedback and associated monitoring and filing. • Update commercial department databases. • Provide guidance on contractual obligations to ensure work is performed/delivered in accordance with agreed Terms. • Prepare requests for contractual deviations and amendments in line with changing requirements. • Prepare handover documents to other departments. • Assist with maintaining department filing systems. NON-ESSENTIAL • Provide general assistance to the Commercial Department as required. • Check completeness of department filing systems and communicate discrepancies. • Compile and update standard boilerplate and other related commercial material. • Other duties as assigned. Qualifications Qualifications (Regional Variance Required) REQUIRED • Experience within a commercial environment. • Experience with tender processes and the preparation of quotes DESIRED Familiarity with Oil and Gas Industry Contracts. Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
May 21, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose To provide commercial support and advice to Subsea Services Business Group, in collaboration with the Tender Supervisor, the Commercial Coordinator is responsible for preparing quotes and tenders, reviewing basic contractual documents, and providing advice on established contracts. Functions ESSENTIAL • On a daily basis, log commercial enquiries and distribute as necessary. • Basic compilation of tender and pre-qualification documents in order to meet deadlines as required. • Daily prepare standard Subsea Services quotes and route for approval in line with defined processes. • Review basic contractual documents (PO's Work Orders, Service Orders) from a contractual and commercial perspective to ensure compliance with company policies and practices. • Negotiate anomalies and exceptions within basic contractual documents with clients (e.g. resolve entity issues, applicable contractual terms and conditions, delivery dates, quantity and pricing issues) • Coordinate the internal inputs into tenders and obtain appropriate advice to ensure a timely and compliant response (e.g. tax, legal, contracts, compliance, HSE, QA etc., as appropriate). • Communicate with external and internal clients for the purposes of gathering feedback and associated monitoring and filing. • Update commercial department databases. • Provide guidance on contractual obligations to ensure work is performed/delivered in accordance with agreed Terms. • Prepare requests for contractual deviations and amendments in line with changing requirements. • Prepare handover documents to other departments. • Assist with maintaining department filing systems. NON-ESSENTIAL • Provide general assistance to the Commercial Department as required. • Check completeness of department filing systems and communicate discrepancies. • Compile and update standard boilerplate and other related commercial material. • Other duties as assigned. Qualifications Qualifications (Regional Variance Required) REQUIRED • Experience within a commercial environment. • Experience with tender processes and the preparation of quotes DESIRED Familiarity with Oil and Gas Industry Contracts. Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
The role of the Senior Technical Coordinator is to participate in the management and co-ordination of the external consultant team through all stages of project procurement (Land & Planning, Commercial, Production, Sales and Adoptions) and actively support the Project team in all matters arising. Ensuring that all disciplines are fully joined up and in synchronisation click apply for full job details
May 21, 2024
Full time
The role of the Senior Technical Coordinator is to participate in the management and co-ordination of the external consultant team through all stages of project procurement (Land & Planning, Commercial, Production, Sales and Adoptions) and actively support the Project team in all matters arising. Ensuring that all disciplines are fully joined up and in synchronisation click apply for full job details
Location: Cambridge Contract type: Full time/Permanent Hours: 37 Salary: Competitive Benefits: Competitive Job Advert Are you an experienced property or administration professional interested in property sales? If so, our Residential Sales team are looking for a Sales and Client Care Coordinator to join them! Bidwells' Residential team provides an unrivalled service for selling and letting a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge and experience of the local market. The Residential Sales team have a reputation for providing a first-class service to its clients, vendors and purchasers alike. The team provides specialist expertise on everything from the valuation of a property, through to the moving in day. Our Sales and Client Care coordinators are the first port of call for vendors who're embarking on their house-buying journey. You will assist the residential sales negotiators with everything from arranging viewings, surveyor visits, liaising with vendors and much more! You must have strong administration skills and must thrive in a busy environment! Taking pride in delivering a memorable and exceptional service is essential. Hours are 9-5:30 Monday to Friday with an additional 1 in every 4 Saturdays, 9-1 (additional pay given) What you'll be doing: • You'll be the first point of contact for daily phone and email sales enquiries for the Residential Sales department• In charge of the departments shared inbox• Arranging preview visits, viewings and surveyor visits, liaising with vendors and applicants as necessary• Registering new applicants on the Reapit database and matching their search requirements to the available properties• Regular maintenance and cleansing of the Reapit applicant database and regular dialog with clients• Maintaining, updating and auditing the key list and alarm sheets for active properties. Liaising with vendors for keys• Using OneNote to create a property information page for each new listing• Supporting the viewing guide team with day to day enquiries and updating the viewing diary• Add viewing guide feedback from sales viewings to Reapit• Completions - Key prep / updating records / arranging champagne / key release forms• Ordering / arranging collections of for sale boards• Maintain and update the brochure drawers and back room filing system• Add new brochures to the comparables filing system• Shared responsibility of creating and posting department social media posts• Creation of and sending of Dotmailers bulletins for the departments new instructions, ensuring these have been checked by the sales team for accuracy• Occasional Admin support for the wider team including transcribing, dictations for pitch letters & raising invoices via our Finances team About you: • Strong time management• A Team player• Strong attention to detail• Ability to work in a fast- paced team environment• Strong communication and client interaction skills (communicating via telephone often and via email)• Experience using OneNote, Teams, Outlook & Word What's in it for you? • Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme• Comprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perks• Professional Development: Continuous learning, study support and promotion opportunities• Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends• Family Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. You may also have experience in the following: Manager, Property Operations Manager, Building Manager, Property Officer, Tenant Relations Manager, Community Manager, Site Manager, Residential Property Manager, Commercial Property Manager, Housing Manager, Portfolio Manager, Real Estate Coordinator. REF-214171
May 21, 2024
Full time
Location: Cambridge Contract type: Full time/Permanent Hours: 37 Salary: Competitive Benefits: Competitive Job Advert Are you an experienced property or administration professional interested in property sales? If so, our Residential Sales team are looking for a Sales and Client Care Coordinator to join them! Bidwells' Residential team provides an unrivalled service for selling and letting a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge and experience of the local market. The Residential Sales team have a reputation for providing a first-class service to its clients, vendors and purchasers alike. The team provides specialist expertise on everything from the valuation of a property, through to the moving in day. Our Sales and Client Care coordinators are the first port of call for vendors who're embarking on their house-buying journey. You will assist the residential sales negotiators with everything from arranging viewings, surveyor visits, liaising with vendors and much more! You must have strong administration skills and must thrive in a busy environment! Taking pride in delivering a memorable and exceptional service is essential. Hours are 9-5:30 Monday to Friday with an additional 1 in every 4 Saturdays, 9-1 (additional pay given) What you'll be doing: • You'll be the first point of contact for daily phone and email sales enquiries for the Residential Sales department• In charge of the departments shared inbox• Arranging preview visits, viewings and surveyor visits, liaising with vendors and applicants as necessary• Registering new applicants on the Reapit database and matching their search requirements to the available properties• Regular maintenance and cleansing of the Reapit applicant database and regular dialog with clients• Maintaining, updating and auditing the key list and alarm sheets for active properties. Liaising with vendors for keys• Using OneNote to create a property information page for each new listing• Supporting the viewing guide team with day to day enquiries and updating the viewing diary• Add viewing guide feedback from sales viewings to Reapit• Completions - Key prep / updating records / arranging champagne / key release forms• Ordering / arranging collections of for sale boards• Maintain and update the brochure drawers and back room filing system• Add new brochures to the comparables filing system• Shared responsibility of creating and posting department social media posts• Creation of and sending of Dotmailers bulletins for the departments new instructions, ensuring these have been checked by the sales team for accuracy• Occasional Admin support for the wider team including transcribing, dictations for pitch letters & raising invoices via our Finances team About you: • Strong time management• A Team player• Strong attention to detail• Ability to work in a fast- paced team environment• Strong communication and client interaction skills (communicating via telephone often and via email)• Experience using OneNote, Teams, Outlook & Word What's in it for you? • Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme• Comprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perks• Professional Development: Continuous learning, study support and promotion opportunities• Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends• Family Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. You may also have experience in the following: Manager, Property Operations Manager, Building Manager, Property Officer, Tenant Relations Manager, Community Manager, Site Manager, Residential Property Manager, Commercial Property Manager, Housing Manager, Portfolio Manager, Real Estate Coordinator. REF-214171
E-commerce Project Coordinator Annual Salary: £36,000 Location: Ilford Job Type: Full-time. Monday to Friday. Hybrid working. We are on the lookout for a skilled E-commerce Project Coordinator to manage and support our e-commerce operations. The successful candidate will be adept at project coordination, document management, and sales channel listings, providing essential administrative support within a dynamic environment. Day-to-day of the role: Manage project-related documents and imagery, ensuring meticulous organization and regular updates. Support the operational aspects of e-commerce projects, coordinating tasks, timelines, and resources to meet objectives. Liaise with various departments to ensure project deadlines are met. Upload and maintain product listings across multiple sales channels with accuracy and consistency. Monitor sales channel uploads, addressing technical issues promptly by raising cases on e-commerce platforms. Provide general administrative support including data entry, scheduling, and correspondence. Collaborate with cross-functional teams to enhance processes, identify improvement opportunities, and implement solutions. Tackle ad-hoc tasks and projects as assigned to support the e-commerce operations' success. Required Skills & Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Proven experience in e-commerce operations and project coordination. Exceptional organizational skills with the ability to juggle multiple tasks. Strong communication and interpersonal skills for effective cross-department collaboration. Proficiency in e-commerce platforms, content management systems, and Microsoft Office Suite. A keen eye for detail and a commitment to high accuracy standards. Agile and able to adapt to changing priorities in a fast-paced environment. Knowledge of online marketplace best practices and trends is advantageous. Benefits: Competitive annual salary of £36,000. Opportunity to work in a fast-paced and growing sector. Be part of a dynamic team that values innovation and operational excellence. If you are interested, don't miss out on this exciting opportunity - send your application today!
May 21, 2024
Full time
E-commerce Project Coordinator Annual Salary: £36,000 Location: Ilford Job Type: Full-time. Monday to Friday. Hybrid working. We are on the lookout for a skilled E-commerce Project Coordinator to manage and support our e-commerce operations. The successful candidate will be adept at project coordination, document management, and sales channel listings, providing essential administrative support within a dynamic environment. Day-to-day of the role: Manage project-related documents and imagery, ensuring meticulous organization and regular updates. Support the operational aspects of e-commerce projects, coordinating tasks, timelines, and resources to meet objectives. Liaise with various departments to ensure project deadlines are met. Upload and maintain product listings across multiple sales channels with accuracy and consistency. Monitor sales channel uploads, addressing technical issues promptly by raising cases on e-commerce platforms. Provide general administrative support including data entry, scheduling, and correspondence. Collaborate with cross-functional teams to enhance processes, identify improvement opportunities, and implement solutions. Tackle ad-hoc tasks and projects as assigned to support the e-commerce operations' success. Required Skills & Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Proven experience in e-commerce operations and project coordination. Exceptional organizational skills with the ability to juggle multiple tasks. Strong communication and interpersonal skills for effective cross-department collaboration. Proficiency in e-commerce platforms, content management systems, and Microsoft Office Suite. A keen eye for detail and a commitment to high accuracy standards. Agile and able to adapt to changing priorities in a fast-paced environment. Knowledge of online marketplace best practices and trends is advantageous. Benefits: Competitive annual salary of £36,000. Opportunity to work in a fast-paced and growing sector. Be part of a dynamic team that values innovation and operational excellence. If you are interested, don't miss out on this exciting opportunity - send your application today!
Our client is looking for an Education Administrator for a 6 month period to cover maternity leave just outside Bury St Edmunds, Suffolk.Workdays are - Tuesday, Wednesday, ThursdayHours of work - 9:00 to 17:00Parking on siteWeekly payAs the Education Administrator you will be supporting the sales team and the Higher Education Program Managers. The responsibilities as the Education Coordinator will include, but are not limited to:? Coordinate and administer Education re-certifications for Master applicants.? Coordinate and schedule ZOOM interviews with applicants and staff as requested.? Update applicants' registrations and receipt of payments in CRM.? Upload information including application/supporting documents/CV into internal CRM.? Accepted candidates, issue successful letters and conditional offer letters (allowing them 28 days to complete this). If additional information is needed, follow up with the accepted candidate to complete the application. ? If a candidate is not accepted into the program, prepare the rejection letter.? Once accepted, updated internal CRM and issue email confirming next steps ? Work with sales to confirm full payment for courses.? Contact all Masters learners who are due to move up the next year, and confirm their invoicing details, and inform accounting which students will be invoiced for the next academic year.? Update learner payment spreadsheet as and when requiredIf the above role sounds of interest and you have the relevant skills, please apply today.
May 21, 2024
Full time
Our client is looking for an Education Administrator for a 6 month period to cover maternity leave just outside Bury St Edmunds, Suffolk.Workdays are - Tuesday, Wednesday, ThursdayHours of work - 9:00 to 17:00Parking on siteWeekly payAs the Education Administrator you will be supporting the sales team and the Higher Education Program Managers. The responsibilities as the Education Coordinator will include, but are not limited to:? Coordinate and administer Education re-certifications for Master applicants.? Coordinate and schedule ZOOM interviews with applicants and staff as requested.? Update applicants' registrations and receipt of payments in CRM.? Upload information including application/supporting documents/CV into internal CRM.? Accepted candidates, issue successful letters and conditional offer letters (allowing them 28 days to complete this). If additional information is needed, follow up with the accepted candidate to complete the application. ? If a candidate is not accepted into the program, prepare the rejection letter.? Once accepted, updated internal CRM and issue email confirming next steps ? Work with sales to confirm full payment for courses.? Contact all Masters learners who are due to move up the next year, and confirm their invoicing details, and inform accounting which students will be invoiced for the next academic year.? Update learner payment spreadsheet as and when requiredIf the above role sounds of interest and you have the relevant skills, please apply today.
E-commerce Project Coordinator Annual Salary: £36,000 Location: Ilford Job Type: Full-time. Monday to Friday. Hybrid working. We are on the lookout for a skilled E-commerce Project Coordinator to manage and support our e-commerce operations. The successful candidate will be adept at project coordination, document management, and sales channel listings, providing essential administrative support within a dynamic environment. Day-to-day of the role: Manage project-related documents and imagery, ensuring meticulous organization and regular updates. Support the operational aspects of e-commerce projects, coordinating tasks, timelines, and resources to meet objectives. Liaise with various departments to ensure project deadlines are met. Upload and maintain product listings across multiple sales channels with accuracy and consistency. Monitor sales channel uploads, addressing technical issues promptly by raising cases on e-commerce platforms. Provide general administrative support including data entry, scheduling, and correspondence. Collaborate with cross-functional teams to enhance processes, identify improvement opportunities, and implement solutions. Tackle ad-hoc tasks and projects as assigned to support the e-commerce operations' success. Required Skills & Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Proven experience in e-commerce operations and project coordination. Exceptional organizational skills with the ability to juggle multiple tasks. Strong communication and interpersonal skills for effective cross-department collaboration. Proficiency in e-commerce platforms, content management systems, and Microsoft Office Suite. A keen eye for detail and a commitment to high accuracy standards. Agile and able to adapt to changing priorities in a fast-paced environment. Knowledge of online marketplace best practices and trends is advantageous. Benefits: Competitive annual salary of £36,000. Opportunity to work in a fast-paced and growing sector. Be part of a dynamic team that values innovation and operational excellence. If you are interested, don't miss out on this exciting opportunity - send your application today!
May 21, 2024
Full time
E-commerce Project Coordinator Annual Salary: £36,000 Location: Ilford Job Type: Full-time. Monday to Friday. Hybrid working. We are on the lookout for a skilled E-commerce Project Coordinator to manage and support our e-commerce operations. The successful candidate will be adept at project coordination, document management, and sales channel listings, providing essential administrative support within a dynamic environment. Day-to-day of the role: Manage project-related documents and imagery, ensuring meticulous organization and regular updates. Support the operational aspects of e-commerce projects, coordinating tasks, timelines, and resources to meet objectives. Liaise with various departments to ensure project deadlines are met. Upload and maintain product listings across multiple sales channels with accuracy and consistency. Monitor sales channel uploads, addressing technical issues promptly by raising cases on e-commerce platforms. Provide general administrative support including data entry, scheduling, and correspondence. Collaborate with cross-functional teams to enhance processes, identify improvement opportunities, and implement solutions. Tackle ad-hoc tasks and projects as assigned to support the e-commerce operations' success. Required Skills & Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Proven experience in e-commerce operations and project coordination. Exceptional organizational skills with the ability to juggle multiple tasks. Strong communication and interpersonal skills for effective cross-department collaboration. Proficiency in e-commerce platforms, content management systems, and Microsoft Office Suite. A keen eye for detail and a commitment to high accuracy standards. Agile and able to adapt to changing priorities in a fast-paced environment. Knowledge of online marketplace best practices and trends is advantageous. Benefits: Competitive annual salary of £36,000. Opportunity to work in a fast-paced and growing sector. Be part of a dynamic team that values innovation and operational excellence. If you are interested, don't miss out on this exciting opportunity - send your application today!
Job Title: Customer Care Advisor Location: Melton Salary: 23,595 per year Hours: 37.5 hr & 40 hrs contracts available Job type: Full-time, Permanent. We are an established family company operating for 40years and leaders in the education book market. Despite our roots, we are a growing and innovative company, and we are looking for an enthusiastic person with the required skills to join the sales and customer care team, of 20 staff. With our expansion, we are looking for an additional 3 people to join the team. Browns Books (A T Little and Sons Ltd) has been trading in books for 40 years. We are a UK privately owned family company, with no debt and an excellent credit rating, our customer-focused family business is un-rivalled. Browns Books have a long-established reputation as a respected major book supplier to universities, colleges, schools, public libraries, and local authorities, with over 4,500 customers throughout the UK and internationally. Our Company is made up of amazing individuals, no matter your role or department your contribution matters. It is through everyone's contributions as a team that the company is successful. Browns staff are proud to be problem solvers, we like the people we work with, colleagues, customers, managers, we genuinely enjoy helping one another succeed as a team. We are passionate, and we love tough problems and new challenges. Customers trust us to deliver exceptional results. We take our work seriously, overcome obstacles, find solutions, and by establishing a culture of exceptional execution we deliver outstanding results. Mandatory Experience/Skills Telephone skills & call handling, Order Administration Highly Organised Strong Work ethic and positive attitude Good skills in Excel (Totalling, Sorting, etc) Skills of interest Full UK Driving Licence Library/Book/Education Knowledge Technical Skills - Integration and software experience CRM experience, (Deskpro/Goldmine would be of benefit) Technical Support for eBooks/Online Platforms Knowledge of School Integration platforms Strong Excel Skills (Can use at speed, more complex formulas) The Candidate: The right candidate will deliver exceptional Sales & Support Calls as well as being able to deliver exceptional customer care skills with regards to enquiries. The candidate must be a quick learner on our Platforms, processes, and products while enjoying Sales Calls and problem solving. The candidate must be able to complete administration accurately and deliver company communications via telephone and e-mail to the highest standards. This is not a Call Centre role! You must have a fantastic work ethic, be able to self-manage and problem solve whilst delivering exceptional customer care skills in the process to our Educational & Academic Customers. Be Accountable; by measuring ourselves against the highest standards you are responsible for your input every day. Work hard and give your commitment to continuously improve. We constantly push ourselves to be our best, we focus on solutions, and we arrive every day inspired to make an impact through our attitude, passion, and hard work. Act with integrity - We are honest, transparent, and committed to doing what's best for our customers and our company. We openly collaborate in pursuit of the truth and improvements. Operate with transparency - by communicating internally and externally with unwavering, honesty and respect. We all act with integrity and honesty and focus on putting ourselves in the shoes of others. Successful Candidates must show during probation exceptional attitude, willingness to learn to be successful in the permanent role, we are looking for people that have long-term aspirations with the company and want to grow with us. Mon-Fri (Apply online only) (40 hours). No Shifts or Weekends. Due to the growth and expansion of the business, we have invested in a new, Purpose-Built Office space in Melton West Business Park. Browns Books, 5 Melton Enterprise Park, Melton, East Yorkshire, HU14 3RS. The New building allows increased capacity and growth of the business. Staff have access to free parking on site, and games & rest areas Browns Books, supplies books, eBooks, and Multimedia to Students, Schools, Colleges, Universities & Libraries, in the UK and Internationally. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Customer Billings Advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Advisor, Customer Service Coordinator, Customer Aid Executive, Customer Support Executive, Customer Services Officer, Senior Customer Services Advisor may also be considered for this role
May 20, 2024
Full time
Job Title: Customer Care Advisor Location: Melton Salary: 23,595 per year Hours: 37.5 hr & 40 hrs contracts available Job type: Full-time, Permanent. We are an established family company operating for 40years and leaders in the education book market. Despite our roots, we are a growing and innovative company, and we are looking for an enthusiastic person with the required skills to join the sales and customer care team, of 20 staff. With our expansion, we are looking for an additional 3 people to join the team. Browns Books (A T Little and Sons Ltd) has been trading in books for 40 years. We are a UK privately owned family company, with no debt and an excellent credit rating, our customer-focused family business is un-rivalled. Browns Books have a long-established reputation as a respected major book supplier to universities, colleges, schools, public libraries, and local authorities, with over 4,500 customers throughout the UK and internationally. Our Company is made up of amazing individuals, no matter your role or department your contribution matters. It is through everyone's contributions as a team that the company is successful. Browns staff are proud to be problem solvers, we like the people we work with, colleagues, customers, managers, we genuinely enjoy helping one another succeed as a team. We are passionate, and we love tough problems and new challenges. Customers trust us to deliver exceptional results. We take our work seriously, overcome obstacles, find solutions, and by establishing a culture of exceptional execution we deliver outstanding results. Mandatory Experience/Skills Telephone skills & call handling, Order Administration Highly Organised Strong Work ethic and positive attitude Good skills in Excel (Totalling, Sorting, etc) Skills of interest Full UK Driving Licence Library/Book/Education Knowledge Technical Skills - Integration and software experience CRM experience, (Deskpro/Goldmine would be of benefit) Technical Support for eBooks/Online Platforms Knowledge of School Integration platforms Strong Excel Skills (Can use at speed, more complex formulas) The Candidate: The right candidate will deliver exceptional Sales & Support Calls as well as being able to deliver exceptional customer care skills with regards to enquiries. The candidate must be a quick learner on our Platforms, processes, and products while enjoying Sales Calls and problem solving. The candidate must be able to complete administration accurately and deliver company communications via telephone and e-mail to the highest standards. This is not a Call Centre role! You must have a fantastic work ethic, be able to self-manage and problem solve whilst delivering exceptional customer care skills in the process to our Educational & Academic Customers. Be Accountable; by measuring ourselves against the highest standards you are responsible for your input every day. Work hard and give your commitment to continuously improve. We constantly push ourselves to be our best, we focus on solutions, and we arrive every day inspired to make an impact through our attitude, passion, and hard work. Act with integrity - We are honest, transparent, and committed to doing what's best for our customers and our company. We openly collaborate in pursuit of the truth and improvements. Operate with transparency - by communicating internally and externally with unwavering, honesty and respect. We all act with integrity and honesty and focus on putting ourselves in the shoes of others. Successful Candidates must show during probation exceptional attitude, willingness to learn to be successful in the permanent role, we are looking for people that have long-term aspirations with the company and want to grow with us. Mon-Fri (Apply online only) (40 hours). No Shifts or Weekends. Due to the growth and expansion of the business, we have invested in a new, Purpose-Built Office space in Melton West Business Park. Browns Books, 5 Melton Enterprise Park, Melton, East Yorkshire, HU14 3RS. The New building allows increased capacity and growth of the business. Staff have access to free parking on site, and games & rest areas Browns Books, supplies books, eBooks, and Multimedia to Students, Schools, Colleges, Universities & Libraries, in the UK and Internationally. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Customer Billings Advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Advisor, Customer Service Coordinator, Customer Aid Executive, Customer Support Executive, Customer Services Officer, Senior Customer Services Advisor may also be considered for this role
Job Title: Technical Sales Engineer Location: Based at Southside, Bredbury but some flexibility to travel/work at other sites Salary: £28,000 - £38,000 per annum (dependent on experience) Job Type: Full time, Permanent Working Hours: 38 hrs per week, Mon to Thurs 07:30 to 16:00 and Friday 07:30 to 12:50 Company Overview: Heat Trace is part of the Global NIBE Group, part of NIBE Element (the world's largest element manufacturer) and represents NIBE in the UK as one of over 80 Group companies that are based all over the world. NIBE is a global group that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. This allows our clients to reduce their energy consumption and their impact on the environment. NIBE Element manufactures components and solutions for intelligent heating and control for industry and infrastructure. Heat Trace is a manufacturing and engineering company with our headquarters and main manufacturing unit in Helsby Cheshire, we also have two manufacturing facilities at Bredbury, Stockport. The prime activity of the business is the manufacture of highly technical heating cables for use predominantly in the oil and gas and advanced processing industries . About the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customer requirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate technical sales proposals and contracts Maintain customer communication and sales in CRM Develop, manage and deliver sales administration, reports and data Research options/request quotes for outsourced components of project/custom product Work with the wider team to ensure development schedules are being met Support the wider sales team as required Develop and maintain long term customer relationships Provide pre-sales technical assistance and product education/after sales support Prepare cost estimates liaising with the Technical Manager Provide input into the design of custom made product About You: Professional/ Qualifications & Education: HNC or Degree in a suitable engineering, technical or mechanical discipline Experience: Essential Experience: Technical Engineering/Specifications ISO 9001 Desirable Experience: Customer facing / sales role (Desirable) 5S experience(Desirable) Lean manufacturing (Desirable) Offshore manufacturing (Desirable) Hazardous Area Products Knowledge / Proven Ability: Essential Knowledge / Proven Ability: Working to tight deadlines Managing project work, multiple projects simultaneously Commercial Acumen Desirable Knowledge / Proven Ability: Experience in the heating element industry Experience in the Heat Tracing Skills: Essential Skills: Excellent IT skills (MS Office) Use of CRM systems Desirable Skills: Solidworks /AutoCAD LT/AutoCAD Invertor Personal Qualities (Essential) : Excellent communication skills Time management/organisational skills Innovative Proactive What we can offer you: 25 days holiday plus bank holidays increasing with service. Learning and development opportunities Cash Health Plan and EAP Free onsite parking Company Social Events Company Pension Scheme in line with auto enrolment Referral Scheme Please Note: No agencies. Candidates with the relevant experience or job titles of: Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Business Development Lead, Technical Business Development, Sales and BDM may also be considered for this role.
May 20, 2024
Full time
Job Title: Technical Sales Engineer Location: Based at Southside, Bredbury but some flexibility to travel/work at other sites Salary: £28,000 - £38,000 per annum (dependent on experience) Job Type: Full time, Permanent Working Hours: 38 hrs per week, Mon to Thurs 07:30 to 16:00 and Friday 07:30 to 12:50 Company Overview: Heat Trace is part of the Global NIBE Group, part of NIBE Element (the world's largest element manufacturer) and represents NIBE in the UK as one of over 80 Group companies that are based all over the world. NIBE is a global group that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. This allows our clients to reduce their energy consumption and their impact on the environment. NIBE Element manufactures components and solutions for intelligent heating and control for industry and infrastructure. Heat Trace is a manufacturing and engineering company with our headquarters and main manufacturing unit in Helsby Cheshire, we also have two manufacturing facilities at Bredbury, Stockport. The prime activity of the business is the manufacture of highly technical heating cables for use predominantly in the oil and gas and advanced processing industries . About the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customer requirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate technical sales proposals and contracts Maintain customer communication and sales in CRM Develop, manage and deliver sales administration, reports and data Research options/request quotes for outsourced components of project/custom product Work with the wider team to ensure development schedules are being met Support the wider sales team as required Develop and maintain long term customer relationships Provide pre-sales technical assistance and product education/after sales support Prepare cost estimates liaising with the Technical Manager Provide input into the design of custom made product About You: Professional/ Qualifications & Education: HNC or Degree in a suitable engineering, technical or mechanical discipline Experience: Essential Experience: Technical Engineering/Specifications ISO 9001 Desirable Experience: Customer facing / sales role (Desirable) 5S experience(Desirable) Lean manufacturing (Desirable) Offshore manufacturing (Desirable) Hazardous Area Products Knowledge / Proven Ability: Essential Knowledge / Proven Ability: Working to tight deadlines Managing project work, multiple projects simultaneously Commercial Acumen Desirable Knowledge / Proven Ability: Experience in the heating element industry Experience in the Heat Tracing Skills: Essential Skills: Excellent IT skills (MS Office) Use of CRM systems Desirable Skills: Solidworks /AutoCAD LT/AutoCAD Invertor Personal Qualities (Essential) : Excellent communication skills Time management/organisational skills Innovative Proactive What we can offer you: 25 days holiday plus bank holidays increasing with service. Learning and development opportunities Cash Health Plan and EAP Free onsite parking Company Social Events Company Pension Scheme in line with auto enrolment Referral Scheme Please Note: No agencies. Candidates with the relevant experience or job titles of: Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Business Development Lead, Technical Business Development, Sales and BDM may also be considered for this role.
JOB TITLE: CONFIGURATION COORDINATOR DEPARTMENT: SUPPLY CHAIN RESPONSIBLE FOR: CONFIGURATION TEAM REPORTING TO: CONFIGURATION SUPERVISOR ROLE OVERVIEW The Configuration Co-ordinator at CDW is responsible for organising and driving daily workloads throughout the Configuration centre. The role consists of a mix of system related work, to ensure orders are allocated and prioritised correctly, and working alongside the Team Leaders to ensure that work is progressing at pace, and with the right focus on quality. Escalating to the leadership team if SLA's are slipping will be a priority, and being part of plans to tackle heavy workloads. Understanding and motivating a team of skilled technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers' right first time, on time. Coordinators will be accountable for ensuring orders flow through the configuration centre and space is managed correctly. Supporting leadership functions in the absence of Team Leaders will also be required to support development. MAIN PURPOSE OF JOB Allocation of workload, always aware of priorities and urgent requirements Scheduling work to ensure correct expectations are set and timescales are met in accordance with Team Leader direction. Helping to ensure all processes are followed. Feeding back to the leadership team any concerns around Technician performance and development opportunities Working closely with other NDC Team leaders & Coordinators to help ensure all required items and orders enter and exit the department in full and efficiently Carry out tasks directed by the team leader, which will assist in leading and driving a team of skilled technicians, and assist the team leaders with the motivation and morale of that team Establishing and maintaining excellent internal and external service levels and assisting with identifying improvements areas Working to ensure skill gaps are facilitated through correct work allocation at the direction of leadership and training teams Provide input and feedback to the Team Leaders for when they conduct 1 to 1 meetings with technicians Manage checks of stock levels of consumables and report required stock to the Team Leaders. Systemic work to facilitate orders picking into the Configuration Centre Assist Team Leaders and Supervisor with initial investigation of stock issues / pick Issues Carry out tasks as required and directed by the Leadership team Check outstanding shipments at end of day Systemic work to facilitate warehouse movement activities Place monthly orders for consumables KNOWLEDGE AND EXPERIENCE Desirable experience in a previous coordinator, or administrative role Strong Microsoft Office skills, preferably including Excel, Outlook, and Word Strong written and verbal communication skills Customer and sales facing with the ability to communicate effectively and appropriately with both Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times Experience with assuring quality standards are met at all times DESIREABLE ATTRIBUTES AND EXPERIENCE A level of experience working in a fast paced technical environment An understanding of an organisational structure from a commercial perspective A passion for the IT industry in particular providing pre delivery configuration of customers equipment An understanding of the industry, and the role that CDW plays, including its customer base Business management skills with a total commitment to the highest levels of customer service PERSONAL ATTRIBUTES Excellent organisational and communication skills Must hold a strong work ethic and show commitment to CDW Motivational, an ability to get the best from the team even during high volume periods Professional Honest and hardworking Self-Motivated and proactive Excellent attention to detail Proven record of reliability, responsibility and accountability Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors Capable of multi-tasking, efficiently managing time and resources Ability to work to challenging deadlines Have a desire for continuous development and improvement of self, team and department A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner Must posses a proactive approach to problem solving at root cause, with a can do attitude Multi-functional team player experienced in all aspects of general team work A good understanding of CDW as a business and its goals and visions for the future
May 20, 2024
Full time
JOB TITLE: CONFIGURATION COORDINATOR DEPARTMENT: SUPPLY CHAIN RESPONSIBLE FOR: CONFIGURATION TEAM REPORTING TO: CONFIGURATION SUPERVISOR ROLE OVERVIEW The Configuration Co-ordinator at CDW is responsible for organising and driving daily workloads throughout the Configuration centre. The role consists of a mix of system related work, to ensure orders are allocated and prioritised correctly, and working alongside the Team Leaders to ensure that work is progressing at pace, and with the right focus on quality. Escalating to the leadership team if SLA's are slipping will be a priority, and being part of plans to tackle heavy workloads. Understanding and motivating a team of skilled technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers' right first time, on time. Coordinators will be accountable for ensuring orders flow through the configuration centre and space is managed correctly. Supporting leadership functions in the absence of Team Leaders will also be required to support development. MAIN PURPOSE OF JOB Allocation of workload, always aware of priorities and urgent requirements Scheduling work to ensure correct expectations are set and timescales are met in accordance with Team Leader direction. Helping to ensure all processes are followed. Feeding back to the leadership team any concerns around Technician performance and development opportunities Working closely with other NDC Team leaders & Coordinators to help ensure all required items and orders enter and exit the department in full and efficiently Carry out tasks directed by the team leader, which will assist in leading and driving a team of skilled technicians, and assist the team leaders with the motivation and morale of that team Establishing and maintaining excellent internal and external service levels and assisting with identifying improvements areas Working to ensure skill gaps are facilitated through correct work allocation at the direction of leadership and training teams Provide input and feedback to the Team Leaders for when they conduct 1 to 1 meetings with technicians Manage checks of stock levels of consumables and report required stock to the Team Leaders. Systemic work to facilitate orders picking into the Configuration Centre Assist Team Leaders and Supervisor with initial investigation of stock issues / pick Issues Carry out tasks as required and directed by the Leadership team Check outstanding shipments at end of day Systemic work to facilitate warehouse movement activities Place monthly orders for consumables KNOWLEDGE AND EXPERIENCE Desirable experience in a previous coordinator, or administrative role Strong Microsoft Office skills, preferably including Excel, Outlook, and Word Strong written and verbal communication skills Customer and sales facing with the ability to communicate effectively and appropriately with both Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times Experience with assuring quality standards are met at all times DESIREABLE ATTRIBUTES AND EXPERIENCE A level of experience working in a fast paced technical environment An understanding of an organisational structure from a commercial perspective A passion for the IT industry in particular providing pre delivery configuration of customers equipment An understanding of the industry, and the role that CDW plays, including its customer base Business management skills with a total commitment to the highest levels of customer service PERSONAL ATTRIBUTES Excellent organisational and communication skills Must hold a strong work ethic and show commitment to CDW Motivational, an ability to get the best from the team even during high volume periods Professional Honest and hardworking Self-Motivated and proactive Excellent attention to detail Proven record of reliability, responsibility and accountability Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors Capable of multi-tasking, efficiently managing time and resources Ability to work to challenging deadlines Have a desire for continuous development and improvement of self, team and department A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner Must posses a proactive approach to problem solving at root cause, with a can do attitude Multi-functional team player experienced in all aspects of general team work A good understanding of CDW as a business and its goals and visions for the future
Customer Liaison Coordinator 26,000 Our client, an electrical distribution company is currently seeking Customer Liaison Coordinator to join their growing team. The successful candidate will play a crucial role in processing orders, providing excellent customer service, and supporting the sales team. Key Responsibilities: Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction. Communicate with customers via phone, email, and other channels to address inquiries, resolve issues, and provide product information. Collaborate with the sales team to ensure seamless order processing and fulfilment. Maintain accurate records of orders, customer interactions, and other relevant information in our database. Monitor inventory levels and coordinate with relevant departments to ensure product availability. Assist with generating sales quotes, invoices, and other sales-related documents as needed. Provide administrative support to the sales team, such as preparing reports and coordinating meetings. Qualifications: Strong attention to detail and accuracy, with excellent organisational skills. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office. Ability to work effectively in a fast-paced environment and prioritise tasks efficiently. Positive attitude, team player mentality, and willingness to learn and adapt. Please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 20, 2024
Full time
Customer Liaison Coordinator 26,000 Our client, an electrical distribution company is currently seeking Customer Liaison Coordinator to join their growing team. The successful candidate will play a crucial role in processing orders, providing excellent customer service, and supporting the sales team. Key Responsibilities: Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction. Communicate with customers via phone, email, and other channels to address inquiries, resolve issues, and provide product information. Collaborate with the sales team to ensure seamless order processing and fulfilment. Maintain accurate records of orders, customer interactions, and other relevant information in our database. Monitor inventory levels and coordinate with relevant departments to ensure product availability. Assist with generating sales quotes, invoices, and other sales-related documents as needed. Provide administrative support to the sales team, such as preparing reports and coordinating meetings. Qualifications: Strong attention to detail and accuracy, with excellent organisational skills. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office. Ability to work effectively in a fast-paced environment and prioritise tasks efficiently. Positive attitude, team player mentality, and willingness to learn and adapt. Please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Job Purpose We are looking for a Customer Service Coordinator, reporting directly to the Customer Service Team Leader. To be cross functional, managing all tyre product groups and tasks. This is a Local role, based in Warwick. You will take ownership and use initiative in order management for a portfolio of customers and tasks in UK & Ireland in order to delight our customers. Responsible for meeting agreed sales and customer service targets and KPI's. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit our end consumers. Communicating via telephony, email and Microsoft Teams to execute order management with the use of SAP and other tools available. Query owning and end to end resolution, using all available tools and channels to delight our customers. Utilizing all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns to maximize sales. Including upselling products and turning queries into sale. Be a Brand ambassador for Bridgestone, understanding our products and our customers' requirements. Liaise with our 3PL's to ensure on time delivery service is met and communicated efficiently. managing customers' expectations and ETA's. To build relationships with internal and external customers, encouraging growth and sales where possible. Responsibilities: To take ownership in order management for a portfolio of customers in UK & Ireland. Responsible for meeting agreed sales and contact centre targets. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit our end consumers. Utilise all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns. Proactively manage a portfolio of customers to increase sell out in accordance with our sales growth plans. Maximise any opportunities to deliver early and deliver optimally wherever the possibilities arise in line with customer's needs. Work in conjunction with Sales and Marketing to support key initiatives and product launches. Communicating with all 3PL Providers. Work with Sales teams to refine target customers and contact data to improve campaign efficiency and contact strategy. Pro-actively manage key campaigns for pre-defined customers to improve customer relations/satisfaction. Conduct customer satisfaction surveys to evaluate and improve Bridgestone service offering. Successfully communicate any order changes with a view to maintaining the ordered quantity and service levels where possible. Proactively see opportunities to advertise and enhance the Bridgestone brand power. Be the face/voice of Bridgestone externally and internally. Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution. Time and task management, to ensure every task is executed to a high standard. Able to use and promote the use of TyreLink to enhance our customers' needs and experience. Requirements: Experience (years): Minimum of 2 years Customer Service. Problem solving, organisation and planning, eye for detail, high standard of work. Excellent communication skills both internally and with customers. Ownership, Initiative, Organized, numerate, multiple task management, with the ability to manage workloads and priorities under pressure. Preferred experience in outbound call centre or order desk environment. Systems literate with preference of SAP. Excel literate to intermediate - To be tested at interview. Microsoft Office literate, including Outlook and Word. Flexibility and adaptability to changes when job demands it. Willing to travel when business requires. Why should you apply? You will have the opportunity to work with leading technologies. You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects. We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development. We offer you attractive Benefits and a Competitive Salary (Pension scheme, Staff tyre discount) You will have the opportunity for Smart working to ensure a good work and life balance. If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone! Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.
May 20, 2024
Full time
Job Purpose We are looking for a Customer Service Coordinator, reporting directly to the Customer Service Team Leader. To be cross functional, managing all tyre product groups and tasks. This is a Local role, based in Warwick. You will take ownership and use initiative in order management for a portfolio of customers and tasks in UK & Ireland in order to delight our customers. Responsible for meeting agreed sales and customer service targets and KPI's. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit our end consumers. Communicating via telephony, email and Microsoft Teams to execute order management with the use of SAP and other tools available. Query owning and end to end resolution, using all available tools and channels to delight our customers. Utilizing all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns to maximize sales. Including upselling products and turning queries into sale. Be a Brand ambassador for Bridgestone, understanding our products and our customers' requirements. Liaise with our 3PL's to ensure on time delivery service is met and communicated efficiently. managing customers' expectations and ETA's. To build relationships with internal and external customers, encouraging growth and sales where possible. Responsibilities: To take ownership in order management for a portfolio of customers in UK & Ireland. Responsible for meeting agreed sales and contact centre targets. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit our end consumers. Utilise all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns. Proactively manage a portfolio of customers to increase sell out in accordance with our sales growth plans. Maximise any opportunities to deliver early and deliver optimally wherever the possibilities arise in line with customer's needs. Work in conjunction with Sales and Marketing to support key initiatives and product launches. Communicating with all 3PL Providers. Work with Sales teams to refine target customers and contact data to improve campaign efficiency and contact strategy. Pro-actively manage key campaigns for pre-defined customers to improve customer relations/satisfaction. Conduct customer satisfaction surveys to evaluate and improve Bridgestone service offering. Successfully communicate any order changes with a view to maintaining the ordered quantity and service levels where possible. Proactively see opportunities to advertise and enhance the Bridgestone brand power. Be the face/voice of Bridgestone externally and internally. Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution. Time and task management, to ensure every task is executed to a high standard. Able to use and promote the use of TyreLink to enhance our customers' needs and experience. Requirements: Experience (years): Minimum of 2 years Customer Service. Problem solving, organisation and planning, eye for detail, high standard of work. Excellent communication skills both internally and with customers. Ownership, Initiative, Organized, numerate, multiple task management, with the ability to manage workloads and priorities under pressure. Preferred experience in outbound call centre or order desk environment. Systems literate with preference of SAP. Excel literate to intermediate - To be tested at interview. Microsoft Office literate, including Outlook and Word. Flexibility and adaptability to changes when job demands it. Willing to travel when business requires. Why should you apply? You will have the opportunity to work with leading technologies. You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects. We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development. We offer you attractive Benefits and a Competitive Salary (Pension scheme, Staff tyre discount) You will have the opportunity for Smart working to ensure a good work and life balance. If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone! Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.
New Job: Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop your career but wanting to work part time? Benefits: Working on site at beautiful offices and a great team 25 days holiday Salary: £25000pa Pension and life insurance About the Job: As a Customer Service Coordinator, you'll be the linchpin in the team with a mission to provide first class sales and customer service support. Your role will involve coordinating with major construction contractors and assisting companies in achieving their sustainable goals. You will be working from a vibrant office, you'll collaborate closely with clients to tailor flexible solutions, ensuring they hit their KPIs and reduce costs. Customer Service: Prioritise and process customer orders and queries promptly. Investigate and resolve complaints swiftly Foster clear communication with clients and internal teams Collaborate with field sales to ensure service obligations are met and efficiencies maximised. Uphold the companies reputation through high personal standards and warm, welcoming interactions. Operations: Navigate the companies 5 stage process for client and supplier accounts seamlessly. Monitor invoices, ensuring accuracy for smooth invoicing. Identify profit opportunities and maintain meticulous housekeeping on internal systems. Provide stellar admin support when needed, from diary management to maintaining filing systems. Account Management Support: Monitor supplier increases and strategize solutions to maintain project profitability. Offer valuable feedback to directors weekly, contributing to strategic discussions. About you: Thrive in a fast-paced environment with the ability to work both independently and as part of a team. Customer-focused with a knack for problem-solving. Detail-oriented, organised, and adept at meeting deadlines. Strong written and verbal communication skills. Proficient in Microsoft Office and other commonly used IT systems. If you're ready to embark on an exciting journey with a progressive and growing business, where your skills are valued, and your passion for customer service makes a real difference, then we want to hear from you! Contact Esther at Satarah Recruitment for more information
May 19, 2024
Full time
New Job: Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop your career but wanting to work part time? Benefits: Working on site at beautiful offices and a great team 25 days holiday Salary: £25000pa Pension and life insurance About the Job: As a Customer Service Coordinator, you'll be the linchpin in the team with a mission to provide first class sales and customer service support. Your role will involve coordinating with major construction contractors and assisting companies in achieving their sustainable goals. You will be working from a vibrant office, you'll collaborate closely with clients to tailor flexible solutions, ensuring they hit their KPIs and reduce costs. Customer Service: Prioritise and process customer orders and queries promptly. Investigate and resolve complaints swiftly Foster clear communication with clients and internal teams Collaborate with field sales to ensure service obligations are met and efficiencies maximised. Uphold the companies reputation through high personal standards and warm, welcoming interactions. Operations: Navigate the companies 5 stage process for client and supplier accounts seamlessly. Monitor invoices, ensuring accuracy for smooth invoicing. Identify profit opportunities and maintain meticulous housekeeping on internal systems. Provide stellar admin support when needed, from diary management to maintaining filing systems. Account Management Support: Monitor supplier increases and strategize solutions to maintain project profitability. Offer valuable feedback to directors weekly, contributing to strategic discussions. About you: Thrive in a fast-paced environment with the ability to work both independently and as part of a team. Customer-focused with a knack for problem-solving. Detail-oriented, organised, and adept at meeting deadlines. Strong written and verbal communication skills. Proficient in Microsoft Office and other commonly used IT systems. If you're ready to embark on an exciting journey with a progressive and growing business, where your skills are valued, and your passion for customer service makes a real difference, then we want to hear from you! Contact Esther at Satarah Recruitment for more information
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. This role sits within the Marketing Project Adviser (MPA) Team and supports in delivering flagship campaigns and go to market activity that underpin the firm's marketing & sales strategy, working closely with the Go To Market / Business Development team and occasionally with the partners across our sectors, tax, advisory and audit streams. The purpose of the MPA Team is to: Support and advise on campaign and project planning and delivery Develop and advise on best practice for marketing activities, e.g. webinars, videos, email campaigns The MPA team is part of the wider Marketing Engagement Team, working closely with brand, digital, innovation and data specialists. You'll be someone with: Technical skills and experience MS Office Understanding of B2B marketing landscape Event management experience, especially webinars Experience with email marketing and CRM Commitment to ongoing development of personal/market/digital knowledge to act as trusted adviser Soft skills Excellent organisational skills to juggle multiple projects Ability to prioritise tasks and work within tight deadlines Excellent attention to detail Good team collaboration Great communication skills Ability to work with multiple stakeholders Advantageous Marketing experience in professional services Knowledge of Google Analytics and/or Google Data Studio This role would suit a Marketing Executive/Coordinator looking for the next step in their marketing career. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest
May 19, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. This role sits within the Marketing Project Adviser (MPA) Team and supports in delivering flagship campaigns and go to market activity that underpin the firm's marketing & sales strategy, working closely with the Go To Market / Business Development team and occasionally with the partners across our sectors, tax, advisory and audit streams. The purpose of the MPA Team is to: Support and advise on campaign and project planning and delivery Develop and advise on best practice for marketing activities, e.g. webinars, videos, email campaigns The MPA team is part of the wider Marketing Engagement Team, working closely with brand, digital, innovation and data specialists. You'll be someone with: Technical skills and experience MS Office Understanding of B2B marketing landscape Event management experience, especially webinars Experience with email marketing and CRM Commitment to ongoing development of personal/market/digital knowledge to act as trusted adviser Soft skills Excellent organisational skills to juggle multiple projects Ability to prioritise tasks and work within tight deadlines Excellent attention to detail Good team collaboration Great communication skills Ability to work with multiple stakeholders Advantageous Marketing experience in professional services Knowledge of Google Analytics and/or Google Data Studio This role would suit a Marketing Executive/Coordinator looking for the next step in their marketing career. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest
Customer Service Coordinator Customer Service Administrator Growth Fast paced. Newcastle - £28,000 basic salary 36 days holiday Monday to Friday office hrs. A dynamic fast paced role with excellent variety, working for a growing business with a global reach. You will help manage the customer service part of the business which deals with international clients This role would benefit from excellent English skills as a bonus we would also speak to people who have French or Arabic or Turkish language skills also. A fantastic customer service and admin role based in the TOON! Loads of variety, growing international business, this is the European HQ. If you are serious about your career and an office-based customer service role with a multi-cultural team and interesting customer service work (email and phone) please get in touch with Natalie at Duval. Looking for a team player, with excellent administration skills, adaptability, common sense and a strong understanding of customer service - phone and email. Providing excellent customer service, logistics and operational support to the business and customers via the phone and email! You provide you and we will teach you the rest! Start asap June 2024 The Role: Dealing with correspondence, phone calls and queries, email and more Customer service to provide for customers and existing accounts and work with customer service team in China and in Europe. Responsible for handling all orders from customers Problem solving Working in a small team to ensure excellent customer experience (B2B) Close relationship with sales team and European General manager Managing offices space and facilities, dealing with contracts with suppliers and insurance companies, health and safety policies, ordering stationery and furniture Freight purchasing assistance Monitoring staff travels with travel agent. Ace role for someone local who can multi-task, learn and has good IT skills and a great attitude! Are you ready? Get started ASAP. Speak to Natalie at Duval!
May 19, 2024
Full time
Customer Service Coordinator Customer Service Administrator Growth Fast paced. Newcastle - £28,000 basic salary 36 days holiday Monday to Friday office hrs. A dynamic fast paced role with excellent variety, working for a growing business with a global reach. You will help manage the customer service part of the business which deals with international clients This role would benefit from excellent English skills as a bonus we would also speak to people who have French or Arabic or Turkish language skills also. A fantastic customer service and admin role based in the TOON! Loads of variety, growing international business, this is the European HQ. If you are serious about your career and an office-based customer service role with a multi-cultural team and interesting customer service work (email and phone) please get in touch with Natalie at Duval. Looking for a team player, with excellent administration skills, adaptability, common sense and a strong understanding of customer service - phone and email. Providing excellent customer service, logistics and operational support to the business and customers via the phone and email! You provide you and we will teach you the rest! Start asap June 2024 The Role: Dealing with correspondence, phone calls and queries, email and more Customer service to provide for customers and existing accounts and work with customer service team in China and in Europe. Responsible for handling all orders from customers Problem solving Working in a small team to ensure excellent customer experience (B2B) Close relationship with sales team and European General manager Managing offices space and facilities, dealing with contracts with suppliers and insurance companies, health and safety policies, ordering stationery and furniture Freight purchasing assistance Monitoring staff travels with travel agent. Ace role for someone local who can multi-task, learn and has good IT skills and a great attitude! Are you ready? Get started ASAP. Speak to Natalie at Duval!
Main purpose of the role We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry. The duties of the role include (but are not limited to); Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries Ensure all materials and labour required are available prior to starting works Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied Produce all relevant documentation relating to customer care accurately and in a timely manner Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database Skills, Knowledge, Experience We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience , who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders. Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential. If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.
May 19, 2024
Full time
Main purpose of the role We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry. The duties of the role include (but are not limited to); Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries Ensure all materials and labour required are available prior to starting works Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied Produce all relevant documentation relating to customer care accurately and in a timely manner Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database Skills, Knowledge, Experience We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience , who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders. Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential. If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.
We have a fantastic opportunity for a Senior Technical Coordinator to join our team within Vistry South East Midlands, at our office in Enderby, Leicestershire. As our Senior Technical Coordinator, you will be responsible for providing support to the project team and technical design team in the planning, co-ordination and design functions on each allocated project from Tender to Post Contract. You will provide administrative support to the technical management team in the planning, co-ordination and design on each project from Tender to Post Contract. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience of project management in either a development company or professional practice. Up to date knowledge of best practice and the latest products and specification items available in the marketplace An understanding of the construction process involving JCT Forms of Contract Experience using a document management system such as Viewpoint/4P Experience in a Technical Coordinator role or similar Professional qualification from recognised institution or experience in an appropriate role Evidence of an understanding of financial, legal, and planning processes. Architectural, Engineering or Construction qualification Thorough with a pro-active management style Ability to prioritise as appropriate, motivate and communicate in order to influence others to ensure that the required objectives are met Leadership skills including being decisive, flexible, good time management, organised, effective, works well under pressure and to strict deadlines Experience and understanding of maintaining Technical schedules Ability to review drawings and identify buildability and technical issues Project and process management Problem solving and decision making Design delivery and assessing risks Effective communication with all levels of management and project teams, both internal and external to the Company Ability to coach and train junior and new team members in Technical processes and procedures Passionate about customer satisfaction, house building and construction, with a focus on high standards and excellence. Knowledge and understanding of regeneration in mixed tenure developments Written and verbal communication skills More about the Senior Technical Coordinator role Ensuring fully complete, correct and coordinated packages issued to Commercial and Construction teams Maintaining and delivering in accordance with Company values Managing subcontractor and supplier design approvals ensuring timely turnaround Monitoring subcontractor design approvals and keep up dated approvals schedule in line with build programme Managing the flow of information to Surveyor, Buyer, Construction, Sales and Marketing Enabling programmed opening of show homes, marketing suites and sales launches Reviewing and commenting on sales and marketing literature Assist the Technical Managers in compiling pre-construction phase plan. Obtain licenses as required for road closure, build over, oversail etc etc Update and coordinate all monthly Technical schedules, such at the bond, adoption and utilities reports Review and coordinate design and technical related issues with the Construction Team, Development and Sales & Marketing teams Managing and controlling variations in relation to drawing revisions, construction programmes and costs Assisting with applications for postal addresses, MPAN's, MPRN's and meter registrations Activating postal addresses with Royal Mail Monitoring and obtaining all critical certificates to ensure documentation is in place for handovers i.e. commissioning certificates, air tests, sound tests, as built SAPs, EPC's and CML's Liaising with NHBC to discharge any conditions and uploading of information to the Portal Ensuring all documents are correctly available for the Document Controller Attending site meetings and monthly/weekly project meetings Principle technical contact during the construction works Monitoring work executed on site to ensure that is as benchmarked and as designed/specified Managing, investigating and responding promptly with full close out to RFIs from site team and subcontractors Assisting with obtaining section agreements and technical approvals Ordering telephone lines for lifts, energy centres and pumping stations Assisting in compilations of home packs, H&S files and O&M manuals Ensuring all CDM documentation is up to date for the role of PD under the CDM regulations Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 19, 2024
Full time
We have a fantastic opportunity for a Senior Technical Coordinator to join our team within Vistry South East Midlands, at our office in Enderby, Leicestershire. As our Senior Technical Coordinator, you will be responsible for providing support to the project team and technical design team in the planning, co-ordination and design functions on each allocated project from Tender to Post Contract. You will provide administrative support to the technical management team in the planning, co-ordination and design on each project from Tender to Post Contract. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience of project management in either a development company or professional practice. Up to date knowledge of best practice and the latest products and specification items available in the marketplace An understanding of the construction process involving JCT Forms of Contract Experience using a document management system such as Viewpoint/4P Experience in a Technical Coordinator role or similar Professional qualification from recognised institution or experience in an appropriate role Evidence of an understanding of financial, legal, and planning processes. Architectural, Engineering or Construction qualification Thorough with a pro-active management style Ability to prioritise as appropriate, motivate and communicate in order to influence others to ensure that the required objectives are met Leadership skills including being decisive, flexible, good time management, organised, effective, works well under pressure and to strict deadlines Experience and understanding of maintaining Technical schedules Ability to review drawings and identify buildability and technical issues Project and process management Problem solving and decision making Design delivery and assessing risks Effective communication with all levels of management and project teams, both internal and external to the Company Ability to coach and train junior and new team members in Technical processes and procedures Passionate about customer satisfaction, house building and construction, with a focus on high standards and excellence. Knowledge and understanding of regeneration in mixed tenure developments Written and verbal communication skills More about the Senior Technical Coordinator role Ensuring fully complete, correct and coordinated packages issued to Commercial and Construction teams Maintaining and delivering in accordance with Company values Managing subcontractor and supplier design approvals ensuring timely turnaround Monitoring subcontractor design approvals and keep up dated approvals schedule in line with build programme Managing the flow of information to Surveyor, Buyer, Construction, Sales and Marketing Enabling programmed opening of show homes, marketing suites and sales launches Reviewing and commenting on sales and marketing literature Assist the Technical Managers in compiling pre-construction phase plan. Obtain licenses as required for road closure, build over, oversail etc etc Update and coordinate all monthly Technical schedules, such at the bond, adoption and utilities reports Review and coordinate design and technical related issues with the Construction Team, Development and Sales & Marketing teams Managing and controlling variations in relation to drawing revisions, construction programmes and costs Assisting with applications for postal addresses, MPAN's, MPRN's and meter registrations Activating postal addresses with Royal Mail Monitoring and obtaining all critical certificates to ensure documentation is in place for handovers i.e. commissioning certificates, air tests, sound tests, as built SAPs, EPC's and CML's Liaising with NHBC to discharge any conditions and uploading of information to the Portal Ensuring all documents are correctly available for the Document Controller Attending site meetings and monthly/weekly project meetings Principle technical contact during the construction works Monitoring work executed on site to ensure that is as benchmarked and as designed/specified Managing, investigating and responding promptly with full close out to RFIs from site team and subcontractors Assisting with obtaining section agreements and technical approvals Ordering telephone lines for lifts, energy centres and pumping stations Assisting in compilations of home packs, H&S files and O&M manuals Ensuring all CDM documentation is up to date for the role of PD under the CDM regulations Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.