REAL Technical Solutions Limited
Worthing, Sussex
IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working. Job Overview for the IT Service Asset & Configuration Manager/SACM position: As the IT Service Asset & Configuration Manager/SACM you will support the Service Management Centre (SMC) lead and manage the life cycle of the processes that ensure the content and quality of data recorded in the Service Asset and Configuration Management databases (AMDB & CMDB) meet the required standards. You will be responsible for ensuring the organisations processes are fit for purpose and drive continuous improvement activity to deliver increased value from the CMDB. Working collaboratively with other SMC Leads, you will also help to improve process performance and capability through provision of high-quality configuration data. Responsibilities for the IT Service Asset & Configuration Manager/SACM position: This is a crucial role within their IT organisation as you will be responsible for ensuring that all other Service Management processes and technical functions have access to the right data at the right time. You will need to have a focus on developing the companies Service Management using the ServiceNow platform. This role is critical in enabling the IT department to manage and change the organisations systems, network, assets and software based on sound, accurate configuration data all of which reduce risk and impact to the business. The person requirements for the IT Service Asset & Configuration Manager/SACM role and team: You will be joining a supportive and close-knit team; the role is fast paced and can be challenging but this is an opportunity to improve and make a difference. You will be a team player and have an appetite for learning and development. You must be able to build and maintain effective relationships across all levels of the business and be able to influence outcomes while being pragmatic and open to looking at alternatives. Experience required for the IT Service Asset & Configuration Manager/SACM position: You will need to understand how the ServiceNow platform underpins the Service Asset & Configuration Management process and how, in turn, this enables all other processes to operate effectively. This is the key to unlocking the value of ServiceNow. Demonstrable knowledge of the operation and management of a CMDB. Demonstrable knowledge of using ServiceNow. Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these. Extensive experience of working in a Configuration Management lead role. Experience of implementing integrations within ServiceNow platform. ITIL Foundation Certificate. The company and opportunity: It's an exciting time to join us! Big ambitions. Big investment. Big changes. We've a lot to offer IT, analytics and project management professionals. We've already grown tenfold in the past couple of years. Now we're beginning a £100 million transformation programme - and we can't wait for what comes next, as part of an evolution so huge it'll change the way we do things forever. There's a buzz across our business. And IT, analytics and projects are at the heart of it all. There aren't many teams who can say their work is critical to the nation. But it's something we take huge pride in. And it's why we're migrating to leading technology, upgrading networks, replacing vital infrastructure and more. Helping us shape an IT, analytics and project function that's fit for the future, you'll need an appetite for change and bags of ideas. Our people walk the talk too - driven by a passion to improve our communities and environment. IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working
IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working. Job Overview for the IT Service Asset & Configuration Manager/SACM position: As the IT Service Asset & Configuration Manager/SACM you will support the Service Management Centre (SMC) lead and manage the life cycle of the processes that ensure the content and quality of data recorded in the Service Asset and Configuration Management databases (AMDB & CMDB) meet the required standards. You will be responsible for ensuring the organisations processes are fit for purpose and drive continuous improvement activity to deliver increased value from the CMDB. Working collaboratively with other SMC Leads, you will also help to improve process performance and capability through provision of high-quality configuration data. Responsibilities for the IT Service Asset & Configuration Manager/SACM position: This is a crucial role within their IT organisation as you will be responsible for ensuring that all other Service Management processes and technical functions have access to the right data at the right time. You will need to have a focus on developing the companies Service Management using the ServiceNow platform. This role is critical in enabling the IT department to manage and change the organisations systems, network, assets and software based on sound, accurate configuration data all of which reduce risk and impact to the business. The person requirements for the IT Service Asset & Configuration Manager/SACM role and team: You will be joining a supportive and close-knit team; the role is fast paced and can be challenging but this is an opportunity to improve and make a difference. You will be a team player and have an appetite for learning and development. You must be able to build and maintain effective relationships across all levels of the business and be able to influence outcomes while being pragmatic and open to looking at alternatives. Experience required for the IT Service Asset & Configuration Manager/SACM position: You will need to understand how the ServiceNow platform underpins the Service Asset & Configuration Management process and how, in turn, this enables all other processes to operate effectively. This is the key to unlocking the value of ServiceNow. Demonstrable knowledge of the operation and management of a CMDB. Demonstrable knowledge of using ServiceNow. Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these. Extensive experience of working in a Configuration Management lead role. Experience of implementing integrations within ServiceNow platform. ITIL Foundation Certificate. The company and opportunity: It's an exciting time to join us! Big ambitions. Big investment. Big changes. We've a lot to offer IT, analytics and project management professionals. We've already grown tenfold in the past couple of years. Now we're beginning a £100 million transformation programme - and we can't wait for what comes next, as part of an evolution so huge it'll change the way we do things forever. There's a buzz across our business. And IT, analytics and projects are at the heart of it all. There aren't many teams who can say their work is critical to the nation. But it's something we take huge pride in. And it's why we're migrating to leading technology, upgrading networks, replacing vital infrastructure and more. Helping us shape an IT, analytics and project function that's fit for the future, you'll need an appetite for change and bags of ideas. Our people walk the talk too - driven by a passion to improve our communities and environment. IT Service Asset & Configuration Manager/SACM - Hybrid/WFH/Worthing, West Sussex £55,000 - £60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working