Posted Thursday, August 14, 2025 at 4:00 AM Now offering a higher rate for visits and a reduced quota! Innovive Health is a leader in home healthcare and has flexible shifts available for Registered Nurses in all of our Massachusetts office locations. We are currently recruiting for Full-time, Part-time, Weekends, and Per Diem positions. FLSA Classification: Exempt Department: Clinical Reports To: Clinical Manager Direct Reports: N/A POSITION SUMMARY: The Case Manager Registered Nurse (RN) is responsible for partnering with the Clinical Director and team to administer and coordinate skilled nursing care to patients requiring home care services. Services are provided in accordance with physician's orders, under the direction and supervision of the Clinical Director and in compliance with applicable laws and regulations and the policies of the organization. RESPONSIBILITIES: Clinical Care: Provides direct care and case management of assigned patients, including initial assessment and development of plan of care, as well as oversight and administration of prescribed medications and treatments. Maintains and updates schedules of all disciplines in patient's home. Consistently assesses and evaluates patient's status and goals and revises the plan of care as necessary. Communicates adjustments to plan of care to all team members in the appropriate time frame to support consistent delivery of care. Complete authorization modifications in a timely manner, where needed. Initiates and applies appropriate preventative, therapeutic, and rehabilitative procedures and maintains communication regarding patient care with the physician, supervisory personnel, and other professional staff involved in patient care. Consistently monitors and manages patient medications; maintains an accurate medication profile; coordinates prescription refills with physicians and pharmacies and picks up medication refills as needed. Teaches the patient and family/caregiver self-care techniques as appropriate. Provides medication, diet, and other instructions as ordered by the physician. Recognizes and utilizes opportunities for health counseling with patients and families/caregivers. Provides and maintains a safe environment for the patient. Reports unsafe conditions, complaints and incidents on behalf of patient as appropriate. Observes and supervises Home Health Aide & LPN to evaluate performance and quality of care. Accepts responsibility of assignment to perform a specialized procedure, such as IV therapy, when qualified with appropriate training and proven competency in the delivery of the therapy. Uses supplies and equipment effectively and efficiently. Maintains equipment per agency policy. Fulfills the obligation of assigned patient case load including tracking of patient status when transferred, following up with other healthcare facilities providing care to patients, resuming care of patients when appropriate. Adheres to HIPAA laws and maintains patient confidentiality always. Other duties assigned by the case manager/clinical management, i.e., performing field supervisions of care team members as required by agency policies. Performs other duties as assigned. Documentation: Completes and submits accurate, timely clinical notes including all OASIS documents, visit authorization requests, physician orders, and all other clinical documentation regarding patient's condition and care provided in accordance with Innovive company policies. Communication and Meetings: Communicates with physicians and other agencies providing nursing or related services on a consistent basis to ensure continuity of care and implementation of a comprehensive care plan. Acts as part of the interdisciplinary care team. Participates in scheduled clinical and internal/external case management meetings. Attends vendor and referral meetings as needed and assigned, or as patient conditions require. Documents all meetings and outcomes for patient medical record. Coordinates with pharmacies, insurance companies and other service providers as needed to facilitate timely and appropriate provision of patient care. COMPETENCIES: Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills. Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. REQUIRED QUALIFICATIONS: Graduate of an accredited school of professional nursing Is currently licensed as an RN through the State Board of Nursing and meets one of the following criteria: RN with a bachelor's degree in nursing and one year of related working experience RN with a diploma or associate's degree with two years related work experience Complies with accepted professional standards and principles Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order, or other reliable means of transportation Possesses and maintains CPR certification Has presented a pre-employment physician's health clearance including negative TB skin test and/or CXR and other tests as required by organization policy Has satisfactory references from nursing school, previous (or current) employers and/or professional peers Preferred Education and Experience: Prior experience caring for mental health patients 1-2 years' experience in a home health environment Continuing Education Requirements: Agency personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, agency personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities. All agency personnel must attend mandatory education programs. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand. Frequently required to walk. Frequently required to sit. Continually required to use hands and fingers. Frequently required to climb, balance, bend, stoop, kneel or crawl. Occasionally required to lift/push light weights (less than 25 pounds). Occasionally required to lift/push light weights (greater than 25 pounds). Moving, lifting, or transferring of patients may be required on occasion. Frequent exposure to bloodborne and airborne pathogens or infectious materials. Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sep 17, 2025
Full time
Posted Thursday, August 14, 2025 at 4:00 AM Now offering a higher rate for visits and a reduced quota! Innovive Health is a leader in home healthcare and has flexible shifts available for Registered Nurses in all of our Massachusetts office locations. We are currently recruiting for Full-time, Part-time, Weekends, and Per Diem positions. FLSA Classification: Exempt Department: Clinical Reports To: Clinical Manager Direct Reports: N/A POSITION SUMMARY: The Case Manager Registered Nurse (RN) is responsible for partnering with the Clinical Director and team to administer and coordinate skilled nursing care to patients requiring home care services. Services are provided in accordance with physician's orders, under the direction and supervision of the Clinical Director and in compliance with applicable laws and regulations and the policies of the organization. RESPONSIBILITIES: Clinical Care: Provides direct care and case management of assigned patients, including initial assessment and development of plan of care, as well as oversight and administration of prescribed medications and treatments. Maintains and updates schedules of all disciplines in patient's home. Consistently assesses and evaluates patient's status and goals and revises the plan of care as necessary. Communicates adjustments to plan of care to all team members in the appropriate time frame to support consistent delivery of care. Complete authorization modifications in a timely manner, where needed. Initiates and applies appropriate preventative, therapeutic, and rehabilitative procedures and maintains communication regarding patient care with the physician, supervisory personnel, and other professional staff involved in patient care. Consistently monitors and manages patient medications; maintains an accurate medication profile; coordinates prescription refills with physicians and pharmacies and picks up medication refills as needed. Teaches the patient and family/caregiver self-care techniques as appropriate. Provides medication, diet, and other instructions as ordered by the physician. Recognizes and utilizes opportunities for health counseling with patients and families/caregivers. Provides and maintains a safe environment for the patient. Reports unsafe conditions, complaints and incidents on behalf of patient as appropriate. Observes and supervises Home Health Aide & LPN to evaluate performance and quality of care. Accepts responsibility of assignment to perform a specialized procedure, such as IV therapy, when qualified with appropriate training and proven competency in the delivery of the therapy. Uses supplies and equipment effectively and efficiently. Maintains equipment per agency policy. Fulfills the obligation of assigned patient case load including tracking of patient status when transferred, following up with other healthcare facilities providing care to patients, resuming care of patients when appropriate. Adheres to HIPAA laws and maintains patient confidentiality always. Other duties assigned by the case manager/clinical management, i.e., performing field supervisions of care team members as required by agency policies. Performs other duties as assigned. Documentation: Completes and submits accurate, timely clinical notes including all OASIS documents, visit authorization requests, physician orders, and all other clinical documentation regarding patient's condition and care provided in accordance with Innovive company policies. Communication and Meetings: Communicates with physicians and other agencies providing nursing or related services on a consistent basis to ensure continuity of care and implementation of a comprehensive care plan. Acts as part of the interdisciplinary care team. Participates in scheduled clinical and internal/external case management meetings. Attends vendor and referral meetings as needed and assigned, or as patient conditions require. Documents all meetings and outcomes for patient medical record. Coordinates with pharmacies, insurance companies and other service providers as needed to facilitate timely and appropriate provision of patient care. COMPETENCIES: Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills. Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. REQUIRED QUALIFICATIONS: Graduate of an accredited school of professional nursing Is currently licensed as an RN through the State Board of Nursing and meets one of the following criteria: RN with a bachelor's degree in nursing and one year of related working experience RN with a diploma or associate's degree with two years related work experience Complies with accepted professional standards and principles Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order, or other reliable means of transportation Possesses and maintains CPR certification Has presented a pre-employment physician's health clearance including negative TB skin test and/or CXR and other tests as required by organization policy Has satisfactory references from nursing school, previous (or current) employers and/or professional peers Preferred Education and Experience: Prior experience caring for mental health patients 1-2 years' experience in a home health environment Continuing Education Requirements: Agency personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, agency personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities. All agency personnel must attend mandatory education programs. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand. Frequently required to walk. Frequently required to sit. Continually required to use hands and fingers. Frequently required to climb, balance, bend, stoop, kneel or crawl. Occasionally required to lift/push light weights (less than 25 pounds). Occasionally required to lift/push light weights (greater than 25 pounds). Moving, lifting, or transferring of patients may be required on occasion. Frequent exposure to bloodborne and airborne pathogens or infectious materials. Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Taunton Solicitors. We have an exciting opportunity in our Residential Conveyancing Department. We are looking for a Conveyancer with a minimum of 4 years' experience of running their own case load who can work as part of a team or on their own, with minimal supervision. You will have experience of dealing with a varied caseload, consisting of sales, purchases, leasehold, freehold, unregistered title, shared ownership and help to buy. You will be allocated conveyancing transactions from initial instruction to completion dealing with all aspects of the conveyancing process. Taunton Solicitors offers its staff a flexible approach to work with a balance of office and home working after completion of a satisfactory probationary period. Requirements of the position:- Managing and processing a caseload of sale and purchase transactions Planning and organising your tasks Working to and maintaining service level agreements Liaising with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing and by telephone. Producing accurate, comprehensive documentation for clients and third parties. Assisting fellow team members. Developing working relationships with team members and third parties and maintaining them over time. Working closely with Head of Conveyancing and Office Manager to identify ongoing training requirements Dealing effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face to provide advice and assistance. Keeping the case management system and any third party web sites up to date in real time. Complying with internal Taunton Solicitors policies and procedures Any other administrative duties required to assist your team and other teams should the need arise. First stage interview, may be conducted by webcam Job Types: Full-time, Permanent Pay: £30,000.00-£40,000.00 per year Benefits: Company pension On-site parking Work from home Work Location: In person Reference ID: CONV2022
Sep 17, 2025
Full time
Taunton Solicitors. We have an exciting opportunity in our Residential Conveyancing Department. We are looking for a Conveyancer with a minimum of 4 years' experience of running their own case load who can work as part of a team or on their own, with minimal supervision. You will have experience of dealing with a varied caseload, consisting of sales, purchases, leasehold, freehold, unregistered title, shared ownership and help to buy. You will be allocated conveyancing transactions from initial instruction to completion dealing with all aspects of the conveyancing process. Taunton Solicitors offers its staff a flexible approach to work with a balance of office and home working after completion of a satisfactory probationary period. Requirements of the position:- Managing and processing a caseload of sale and purchase transactions Planning and organising your tasks Working to and maintaining service level agreements Liaising with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing and by telephone. Producing accurate, comprehensive documentation for clients and third parties. Assisting fellow team members. Developing working relationships with team members and third parties and maintaining them over time. Working closely with Head of Conveyancing and Office Manager to identify ongoing training requirements Dealing effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face to provide advice and assistance. Keeping the case management system and any third party web sites up to date in real time. Complying with internal Taunton Solicitors policies and procedures Any other administrative duties required to assist your team and other teams should the need arise. First stage interview, may be conducted by webcam Job Types: Full-time, Permanent Pay: £30,000.00-£40,000.00 per year Benefits: Company pension On-site parking Work from home Work Location: In person Reference ID: CONV2022
Global Network of civil society organisations for Disaster Reduction
About GNDR We are the Global Network of Civil Society Organisations for Disaster Reduction (GNDR), the largest global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. Since being established in 2007, we have grown into a network of 2,010 member organisations across 132 countries, representing millions of people on the frontlines of hazards, climate change and mass displacement. Through transformative, evidence-led programming and powerful advocacy, we are driving climate action and disaster resilience alongside our members across the globe. About the role GNDR is seeking a motivated and strategic leader to join our Senior Leadership Team (SLT) as Head of Fundraising, Impact and Communications on a full-time basis for a fixed-term maternity cover of one year. In this pivotal role, you will be responsible for driving forward GNDR s fundraising and communications strategy, increasing our reach, impact, and income in alignment with the organisation s strategic priorities. You will lead a fully integrated function spanning fundraising, monitoring and evaluation, and communications. This includes ensuring a joined-up and collaborative approach to consistent, distinctive messaging and engagement activities. These efforts underpin successful fundraising outcomes and support GNDR s wider organisational goals particularly our work in influencing policy and engaging external decision-makers. This maternity cover role comes at an exciting moment in GNDR s journey. We are currently evaluating our existing strategy and designing a new five-year organisational strategy that will unlock fresh opportunities to deepen our impact, extend our reach and amplify our global voice. The successful candidate will play an essential role in ensuring our fundraising, MEAL and communications operations remain strategically aligned and fully responsive to this evolving context. Overall scope of the role The remit of this post will cover the following core responsibilities: Sustainability and income growth Effective donor relations Funding proposals Impact measurement External communications Training and capacity building Leadership and governance Line management and team development Candidate requirements We are ideally looking for candidates who have the following core skills and experience: Fundraising & Communications: Proven success securing funding from donors, trusts and foundations, with strategic experience in NGO fundraising and communications Leadership & Strategy: Strong team leadership, capacity building, and strategic planning skills within humanitarian or development contexts Interpersonal & Cultural Agility: Excellent communicator, culturally sensitive, adaptable, and able to thrive in fast-paced, diverse environments Project & Proposal Delivery : Skilled in developing proposals, and producing high-quality reports and budgets Technical & Analytical Skills : A sharp analytical mindset and strong decision-making capabilities A strong commitment to equity, diversity, inclusion and alignment to GNDR s core values Eligibility We are accepting applications from candidates eligible to work in the UK. Candidates will need to be able to travel internationally when necessary. This role will be predominantly remote. However, we are currently piloting a revised hybrid working model for our UK-based team, which includes monthly in-person meetups at a flexible workspace in London. This arrangement remains subject to the outcome of the ongoing consultation, with the trial period scheduled to conclude at the end of October. Please note that all offers of employment at GNDR are conditional and subject to satisfactory background checks. We welcome applications from candidates who meet most of the essential criteria outlined in the job specification below. A full Job description is attached, or please visit our website. Salary The gross annual salary for this role is £56,098 per annum based on working full-time. This is a one year, fixed-term full time contract. Start date We are ideally looking for candidates who are available to start in November 2025 . However, we recognise that availability may vary due to individual notice periods, and we are happy to accommodate some flexibility where possible. How to apply Please submit an up to date copy of your CV (max. two A4 pages) and a Cover Letter (max. one A4 page) outlining skills and experience relevant to the role by email to HR. Please include in the subject of the email, the following: Application for the Head of FRIMCO role . Please note: we are unable to accept incomplete applications. If you have any questions or need to discuss any adjustments to the recruitment process, please contact our recruitment team. Full contact details are availble on our website, please follow the link below. Interview Week commencing 13 October Please note: The interview process usually consists of two online stages which may include a role-specific task. Interviews are typically conducted by a panel of two to three members, including the Hiring Manager. Applicants are encouraged to advise us of any adjustments required to ensure the whole recruitment process is accessible and equitable. Our commitment to equity, diversity and inclusion We are dedicated to creating a team that embodies the rich diversity of the society and communities we serve. Our commitment lies in cultivating an inclusive environment, where everyone has the opportunity to thrive. We strongly encourage applications from individuals of diverse backgrounds, including those from underrepresented ethnicities, nationalities, socioeconomic circumstances, LGBTQIA+ and individuals with disabilities. We celebrate the unique experiences and perspectives that every candidate brings and are dedicated to ensuring fair and equitable opportunities for all. We re committed to making our recruitment process as accessible and inclusive as possible for individuals of all needs and abilities. If you require any adjustments at any stage of the recruitment process, please contact us. Contact information are available on our website. Find out more about our commitment to equity, diversity and inclusion by visiting our website. Our benefits and wellbeing At GNDR, we are committed to cultivating a happy and healthy working environment for all our staff. We provide a competitive salary and benefits package across all of our locations. Find out more about our approach to wellbeing and our benefits by visiting our website. Flexible working In order to support and encourage a healthy work-life balance for our staff, we are happy to consider flexible working requests as part of our recruitment process. As a global organisation, most staff work remotely depending on their role and location. If you have any questions on any of the above information or if you have any specific requirements that would enable you to participate more fully in the recruitment process, please contact our recruitment team. All contact information are available on our website.
Sep 16, 2025
Full time
About GNDR We are the Global Network of Civil Society Organisations for Disaster Reduction (GNDR), the largest global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. Since being established in 2007, we have grown into a network of 2,010 member organisations across 132 countries, representing millions of people on the frontlines of hazards, climate change and mass displacement. Through transformative, evidence-led programming and powerful advocacy, we are driving climate action and disaster resilience alongside our members across the globe. About the role GNDR is seeking a motivated and strategic leader to join our Senior Leadership Team (SLT) as Head of Fundraising, Impact and Communications on a full-time basis for a fixed-term maternity cover of one year. In this pivotal role, you will be responsible for driving forward GNDR s fundraising and communications strategy, increasing our reach, impact, and income in alignment with the organisation s strategic priorities. You will lead a fully integrated function spanning fundraising, monitoring and evaluation, and communications. This includes ensuring a joined-up and collaborative approach to consistent, distinctive messaging and engagement activities. These efforts underpin successful fundraising outcomes and support GNDR s wider organisational goals particularly our work in influencing policy and engaging external decision-makers. This maternity cover role comes at an exciting moment in GNDR s journey. We are currently evaluating our existing strategy and designing a new five-year organisational strategy that will unlock fresh opportunities to deepen our impact, extend our reach and amplify our global voice. The successful candidate will play an essential role in ensuring our fundraising, MEAL and communications operations remain strategically aligned and fully responsive to this evolving context. Overall scope of the role The remit of this post will cover the following core responsibilities: Sustainability and income growth Effective donor relations Funding proposals Impact measurement External communications Training and capacity building Leadership and governance Line management and team development Candidate requirements We are ideally looking for candidates who have the following core skills and experience: Fundraising & Communications: Proven success securing funding from donors, trusts and foundations, with strategic experience in NGO fundraising and communications Leadership & Strategy: Strong team leadership, capacity building, and strategic planning skills within humanitarian or development contexts Interpersonal & Cultural Agility: Excellent communicator, culturally sensitive, adaptable, and able to thrive in fast-paced, diverse environments Project & Proposal Delivery : Skilled in developing proposals, and producing high-quality reports and budgets Technical & Analytical Skills : A sharp analytical mindset and strong decision-making capabilities A strong commitment to equity, diversity, inclusion and alignment to GNDR s core values Eligibility We are accepting applications from candidates eligible to work in the UK. Candidates will need to be able to travel internationally when necessary. This role will be predominantly remote. However, we are currently piloting a revised hybrid working model for our UK-based team, which includes monthly in-person meetups at a flexible workspace in London. This arrangement remains subject to the outcome of the ongoing consultation, with the trial period scheduled to conclude at the end of October. Please note that all offers of employment at GNDR are conditional and subject to satisfactory background checks. We welcome applications from candidates who meet most of the essential criteria outlined in the job specification below. A full Job description is attached, or please visit our website. Salary The gross annual salary for this role is £56,098 per annum based on working full-time. This is a one year, fixed-term full time contract. Start date We are ideally looking for candidates who are available to start in November 2025 . However, we recognise that availability may vary due to individual notice periods, and we are happy to accommodate some flexibility where possible. How to apply Please submit an up to date copy of your CV (max. two A4 pages) and a Cover Letter (max. one A4 page) outlining skills and experience relevant to the role by email to HR. Please include in the subject of the email, the following: Application for the Head of FRIMCO role . Please note: we are unable to accept incomplete applications. If you have any questions or need to discuss any adjustments to the recruitment process, please contact our recruitment team. Full contact details are availble on our website, please follow the link below. Interview Week commencing 13 October Please note: The interview process usually consists of two online stages which may include a role-specific task. Interviews are typically conducted by a panel of two to three members, including the Hiring Manager. Applicants are encouraged to advise us of any adjustments required to ensure the whole recruitment process is accessible and equitable. Our commitment to equity, diversity and inclusion We are dedicated to creating a team that embodies the rich diversity of the society and communities we serve. Our commitment lies in cultivating an inclusive environment, where everyone has the opportunity to thrive. We strongly encourage applications from individuals of diverse backgrounds, including those from underrepresented ethnicities, nationalities, socioeconomic circumstances, LGBTQIA+ and individuals with disabilities. We celebrate the unique experiences and perspectives that every candidate brings and are dedicated to ensuring fair and equitable opportunities for all. We re committed to making our recruitment process as accessible and inclusive as possible for individuals of all needs and abilities. If you require any adjustments at any stage of the recruitment process, please contact us. Contact information are available on our website. Find out more about our commitment to equity, diversity and inclusion by visiting our website. Our benefits and wellbeing At GNDR, we are committed to cultivating a happy and healthy working environment for all our staff. We provide a competitive salary and benefits package across all of our locations. Find out more about our approach to wellbeing and our benefits by visiting our website. Flexible working In order to support and encourage a healthy work-life balance for our staff, we are happy to consider flexible working requests as part of our recruitment process. As a global organisation, most staff work remotely depending on their role and location. If you have any questions on any of the above information or if you have any specific requirements that would enable you to participate more fully in the recruitment process, please contact our recruitment team. All contact information are available on our website.
Team: Night Shelters Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth Duration: 1 November 2025 to April 2026 Reporting to: Service Manager Night Shelters Shifts available: 7:00pm to 7:15am 7:00pm to 8:15am (driver) 9:45pm to 7:15am 9:45pm to 8:15am (driver) Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. Job Purpose As an Overnight Homeless Shelter Worker, you ll be part of a small, professional team running Glass Door s night shelters between November and April. Working alongside at least one other staff member, you ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You ll build trust through friendly conversation, keep an eye on everyone s wellbeing with regular checks, and step in when problems arise from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. Most nights are steady and focused on guest support, but there can be moments of pressure. We ll provide training so you feel confident and prepared. You ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night with one of you driving the van back to base. If you re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. Job Responsibilities What You ll Do You ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: Welcoming and supporting guests Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. Staying alert all night Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. Responding to situations Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. Keep the shelter safe and secure Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. Recording important information Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. Supporting volunteers Offer direction and guidance to volunteers on shift so everyone works well together. Enforcing behaviour expectations Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. Packing and unpacking the van unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). Restocking supplies Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. Preparing a simple breakfast In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. Tidying and closing down Gather equipment, pack it away, and ensure nothing is left behind. Training and meetings Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. Work to a rota Shifts will include evenings, weekends, and public holidays, so flexibility is important. Help with other tasks as needed From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. Person Specification Essential A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. Confidence in handling challenging behaviour calmly and respectfully. Good communication skills, both spoken and written. The ability to carry out manual handling tasks such as moving supplies and equipment. For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. Desirable Experience working with people experiencing homelessness or other vulnerable groups. The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. A lived experience of homelessness. An understanding of, and commitment to, trauma-informed care. Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. Other Employment is subject to a satisfactory enhanced DBS check for adults. You ll be expected to follow Glass Door s safeguarding policies and procedures. A commitment to equality, diversity, and inclusion in all aspects of your work. We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Sep 16, 2025
Full time
Team: Night Shelters Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth Duration: 1 November 2025 to April 2026 Reporting to: Service Manager Night Shelters Shifts available: 7:00pm to 7:15am 7:00pm to 8:15am (driver) 9:45pm to 7:15am 9:45pm to 8:15am (driver) Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. Job Purpose As an Overnight Homeless Shelter Worker, you ll be part of a small, professional team running Glass Door s night shelters between November and April. Working alongside at least one other staff member, you ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You ll build trust through friendly conversation, keep an eye on everyone s wellbeing with regular checks, and step in when problems arise from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. Most nights are steady and focused on guest support, but there can be moments of pressure. We ll provide training so you feel confident and prepared. You ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night with one of you driving the van back to base. If you re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. Job Responsibilities What You ll Do You ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: Welcoming and supporting guests Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. Staying alert all night Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. Responding to situations Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. Keep the shelter safe and secure Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. Recording important information Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. Supporting volunteers Offer direction and guidance to volunteers on shift so everyone works well together. Enforcing behaviour expectations Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. Packing and unpacking the van unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). Restocking supplies Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. Preparing a simple breakfast In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. Tidying and closing down Gather equipment, pack it away, and ensure nothing is left behind. Training and meetings Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. Work to a rota Shifts will include evenings, weekends, and public holidays, so flexibility is important. Help with other tasks as needed From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. Person Specification Essential A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. Confidence in handling challenging behaviour calmly and respectfully. Good communication skills, both spoken and written. The ability to carry out manual handling tasks such as moving supplies and equipment. For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. Desirable Experience working with people experiencing homelessness or other vulnerable groups. The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. A lived experience of homelessness. An understanding of, and commitment to, trauma-informed care. Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. Other Employment is subject to a satisfactory enhanced DBS check for adults. You ll be expected to follow Glass Door s safeguarding policies and procedures. A commitment to equality, diversity, and inclusion in all aspects of your work. We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Pioneer Selection have an Exclusive Partnership with First Milk. Please note that any direct applications will be forwarded and managed by Pioneer. SITE SERVICES AND UTILITIES MANAGER Salary: £55,000 (Dependent on Experience) Location: Cumbria FANTASTIC NEW OPPORTUNITY! First Milk are currently seeking a Site Services and Utilities Manager to enhance their factory and engineering team in Cumbria click apply for full job details
Sep 16, 2025
Full time
Pioneer Selection have an Exclusive Partnership with First Milk. Please note that any direct applications will be forwarded and managed by Pioneer. SITE SERVICES AND UTILITIES MANAGER Salary: £55,000 (Dependent on Experience) Location: Cumbria FANTASTIC NEW OPPORTUNITY! First Milk are currently seeking a Site Services and Utilities Manager to enhance their factory and engineering team in Cumbria click apply for full job details
The States of Guernsey is looking recruit a Head of Occupational Health to lead the delivery of a modern OH service for the States of Guernsey public workforce. The role involves providing expert leadership, technical advice, and strategic support to managers, employees, and HR colleagues as part of the wider HR function. The post holder will manage the OH service effectively, foster strong relationships across the public service, and contribute to HR priorities, particularly those aligned with the Wellbeing Framework as well as following Statutory National and Local legislation guidance. As part of the wider HR function, the Occupational Health team delivers a high-quality, evidence-based service that supports employee wellbeing and aligns with the States of Guernsey's people agenda. We focus on the relationship between health and work, helping to promote the health and wellbeing of public service employees. Our small, dedicated team includes two Occupational Health Advisors, a Clinic Nurse, and two administrative staff. In this role, you'll collaborate with HR and operational teams to deliver a joined-up approach to employee wellbeing. You'll lead a close-knit OH team and guide the work of our visiting Consultant Physician, helping shape a service that supports staff across the public sector. Read the full detailed job description here: Job Description This role comes with a competitive salary, progressive annual leave and entitlement to a pension scheme. For candidates who would be required to relocate to the Bailiwick of Guernsey, we also offer a relocation package to help with the cost of moving over to the Island. This relocation package offers different solutions depending on an individual's circumstances. More detailed information can be found in the Relocation Directive below. This role offers off-Island candidates an 8-year Long Term Employment Permit (see details below). This permit will also enable candidates to bring immediate family members with them who will be permitted to work on the Island in any sector. There are also good schools on Island for those candidates looking to bring their families with them. For more information about Guernsey, please follow the below links. Relocation Directive 2024 Getting to Know Guernsey Brochure Living and Working in Guernsey Brochure Employment Permit Information Contact: Anita Gaudion, Head of HR & Organisational Development on tel. 223416 or email: or Sarah Le Sauvage, HR Director of Operations on tel. 223360 or email: We strongly advise that applicants speak to the contact named above before applying for this role. Please do not email a CV to the contact shown above, applications should be submitted online. If you are unable to complete an online application please contact the Recruitment Team. Closing Date: 22 September 2025 Candidates will need to upload a copy of their most up to date CV detailing full employment, voluntary work, and education history (along with the awarding body of any qualifications). The CV should include reasons for any gaps in employment. Candidates should also attach supporting information to demonstrate how they meet the key criteria for the role. The key criteria can be found within the job description which is available by clicking the job description link above. The supporting information provided by candidates will be used by the shortlisting panel when selecting candidates for interview. Note - Internal applicants are required to inform their Line Manager before applying for any States of Guernsey positions. Internal references may be taken up prior to interview. The States of Guernsey is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Appointment to this role will be subject to satisfactory pre-employment checks being received and some candidates will be required to undertake enhanced and additional pre-employment checks. Should the successful applicant not meet the requirements of the role sufficiently they may be appointed at a lower grade than stated. The successful applicant would then have the opportunity to progress to the grade advertised once the necessary skills and knowledge have been developed and they have demonstrated the ability to undertake the duties at the higher level.
Sep 16, 2025
Full time
The States of Guernsey is looking recruit a Head of Occupational Health to lead the delivery of a modern OH service for the States of Guernsey public workforce. The role involves providing expert leadership, technical advice, and strategic support to managers, employees, and HR colleagues as part of the wider HR function. The post holder will manage the OH service effectively, foster strong relationships across the public service, and contribute to HR priorities, particularly those aligned with the Wellbeing Framework as well as following Statutory National and Local legislation guidance. As part of the wider HR function, the Occupational Health team delivers a high-quality, evidence-based service that supports employee wellbeing and aligns with the States of Guernsey's people agenda. We focus on the relationship between health and work, helping to promote the health and wellbeing of public service employees. Our small, dedicated team includes two Occupational Health Advisors, a Clinic Nurse, and two administrative staff. In this role, you'll collaborate with HR and operational teams to deliver a joined-up approach to employee wellbeing. You'll lead a close-knit OH team and guide the work of our visiting Consultant Physician, helping shape a service that supports staff across the public sector. Read the full detailed job description here: Job Description This role comes with a competitive salary, progressive annual leave and entitlement to a pension scheme. For candidates who would be required to relocate to the Bailiwick of Guernsey, we also offer a relocation package to help with the cost of moving over to the Island. This relocation package offers different solutions depending on an individual's circumstances. More detailed information can be found in the Relocation Directive below. This role offers off-Island candidates an 8-year Long Term Employment Permit (see details below). This permit will also enable candidates to bring immediate family members with them who will be permitted to work on the Island in any sector. There are also good schools on Island for those candidates looking to bring their families with them. For more information about Guernsey, please follow the below links. Relocation Directive 2024 Getting to Know Guernsey Brochure Living and Working in Guernsey Brochure Employment Permit Information Contact: Anita Gaudion, Head of HR & Organisational Development on tel. 223416 or email: or Sarah Le Sauvage, HR Director of Operations on tel. 223360 or email: We strongly advise that applicants speak to the contact named above before applying for this role. Please do not email a CV to the contact shown above, applications should be submitted online. If you are unable to complete an online application please contact the Recruitment Team. Closing Date: 22 September 2025 Candidates will need to upload a copy of their most up to date CV detailing full employment, voluntary work, and education history (along with the awarding body of any qualifications). The CV should include reasons for any gaps in employment. Candidates should also attach supporting information to demonstrate how they meet the key criteria for the role. The key criteria can be found within the job description which is available by clicking the job description link above. The supporting information provided by candidates will be used by the shortlisting panel when selecting candidates for interview. Note - Internal applicants are required to inform their Line Manager before applying for any States of Guernsey positions. Internal references may be taken up prior to interview. The States of Guernsey is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Appointment to this role will be subject to satisfactory pre-employment checks being received and some candidates will be required to undertake enhanced and additional pre-employment checks. Should the successful applicant not meet the requirements of the role sufficiently they may be appointed at a lower grade than stated. The successful applicant would then have the opportunity to progress to the grade advertised once the necessary skills and knowledge have been developed and they have demonstrated the ability to undertake the duties at the higher level.
Your role What you'll be doing What We Need Corpay is currently looking to hire a Commercial Services Administrator within our Epyx division. This position falls under our Fuel & Fleet Payments line of business, located in Meriden, West Midlands, UK. In this role, you will be reporting to Commercial Services Manager. How We Work As a Commercial Services Administrator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in office Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Accurate execution of Epyx & Corpay processes. Processing cash, reporting and customer interactions relating to settlement activities. Identification and correct handling of overdue settlement accounts and escalate to line manager where appropriate. Deal directly with customers and suppliers to support claims procedures and meet KPIs. Build and develop positive relationships with all internal and external colleagues, suppliers and customers. Contribute to service delivery levels by providing guidance to others and supporting the decision-making processes wherever possible. Giving timely responses and resolutions to internal and external queries. Responsible for meeting departmental targets and deadlines. Maintenance of internal information database comprising customer data for assessment purposes. Ensure compliance with General Data Protection Regulation where any payment information is provided. Qualifications & Skills Excellent communication skills both written and verbal. Customer focused and able to communicate effectively with customers by telephone. Excellent listening skills to identify and analyze problems, and the ability to use technical/product knowledge to find appropriate solutions for the customer. Good numeracy skills. Computer literate, especially with strong Excel skills. Time management skills. Commercial awareness. Adherence to internal procedures and high attention to detail. Benefits & Perks 4 X Life insurance Pension scheme 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy/Sell) Access to benefits portal Access to LinkedIn learning Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Sep 16, 2025
Full time
Your role What you'll be doing What We Need Corpay is currently looking to hire a Commercial Services Administrator within our Epyx division. This position falls under our Fuel & Fleet Payments line of business, located in Meriden, West Midlands, UK. In this role, you will be reporting to Commercial Services Manager. How We Work As a Commercial Services Administrator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in office Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Accurate execution of Epyx & Corpay processes. Processing cash, reporting and customer interactions relating to settlement activities. Identification and correct handling of overdue settlement accounts and escalate to line manager where appropriate. Deal directly with customers and suppliers to support claims procedures and meet KPIs. Build and develop positive relationships with all internal and external colleagues, suppliers and customers. Contribute to service delivery levels by providing guidance to others and supporting the decision-making processes wherever possible. Giving timely responses and resolutions to internal and external queries. Responsible for meeting departmental targets and deadlines. Maintenance of internal information database comprising customer data for assessment purposes. Ensure compliance with General Data Protection Regulation where any payment information is provided. Qualifications & Skills Excellent communication skills both written and verbal. Customer focused and able to communicate effectively with customers by telephone. Excellent listening skills to identify and analyze problems, and the ability to use technical/product knowledge to find appropriate solutions for the customer. Good numeracy skills. Computer literate, especially with strong Excel skills. Time management skills. Commercial awareness. Adherence to internal procedures and high attention to detail. Benefits & Perks 4 X Life insurance Pension scheme 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy/Sell) Access to benefits portal Access to LinkedIn learning Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
NPD Project Manager Sector: Food Manufacturing Location: Norfolk Salary: Negotiable Type: Full-time, Permanent We're working with a successful food manufacturer in Norfolk to recruit an NPD Project Manager. This is a fantastic opportunity for someone with hands-on food factory and NPD experience who wants to take ownership of projects from concept through to launch click apply for full job details
Sep 16, 2025
Full time
NPD Project Manager Sector: Food Manufacturing Location: Norfolk Salary: Negotiable Type: Full-time, Permanent We're working with a successful food manufacturer in Norfolk to recruit an NPD Project Manager. This is a fantastic opportunity for someone with hands-on food factory and NPD experience who wants to take ownership of projects from concept through to launch click apply for full job details
Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all. We are looking for a passionate and strategic campaigner, change-maker or systems change practitioner to be our new Social Change Manager, leading our ambitious, cross-organisational Stigma Programme. This programme brings together multiple strands of work - from policy change and partnerships to narrative change and storytelling. You will lead on engaging and mobilising private, public and third sector stakeholders to reduce stigma. With understanding of systems thinking and/or narrative change, the Social Manager will be able to coordinate complex, multi-stakeholder workstreams while keeping a focus on long-term impact. We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us. Please note that all job offers are subject to 2 - 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS). Closing date: 23 rd September, 11:59pm Interview date: 7 th October HIRING MANAGER LETTER It's 2025. No-one should be lying awake worrying about mounting bills. No child should be starting their school day cold and hungry. But the fact is, it's happening, and we want to end it. Turn2us is a charity tackling financial insecurity across the UK. We offer practical support and information to help everyone thrive, and we're working to change the systems and perceptions that cause financial insecurity. The stigma associated with needing financial support and our social security system presents a major barrier to our organisational vision. Therefore, our new Stigma Programme brings together multiple strands of work - from policy change and partnerships to narrative change and storytelling - seeking to reduce internalised, societal and institutional stigma. We are looking for a passionate and change-maker to be our new Social Change Manager, driving forward and coordinating this long-term and exciting programme. It will involve movement building and close collaboration with a range of external partners, including the many organisations in our sector who are trying to change the narrative around our social security system and our corporate partners such as Royal London. We're open-minded about your experience to date. Ideally you would have experience of narrative change and systemic thinking, but if you're passionate about ending financial insecurity and have led successful collaborations, delivered social change or run brilliant campaigns then we would love to hear from you. We also know that a huge range of factors influence a person's education pathway, so we have not listed any formal education requirements for this role. The recruitment pack provides information about our work, structure and our strategic plans for the future. You will also find specific details for this role and information on how to apply. We would love to hear from you. Lucy Bannister, Interim Head of Policy & Influencing
Sep 16, 2025
Full time
Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all. We are looking for a passionate and strategic campaigner, change-maker or systems change practitioner to be our new Social Change Manager, leading our ambitious, cross-organisational Stigma Programme. This programme brings together multiple strands of work - from policy change and partnerships to narrative change and storytelling. You will lead on engaging and mobilising private, public and third sector stakeholders to reduce stigma. With understanding of systems thinking and/or narrative change, the Social Manager will be able to coordinate complex, multi-stakeholder workstreams while keeping a focus on long-term impact. We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us. Please note that all job offers are subject to 2 - 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS). Closing date: 23 rd September, 11:59pm Interview date: 7 th October HIRING MANAGER LETTER It's 2025. No-one should be lying awake worrying about mounting bills. No child should be starting their school day cold and hungry. But the fact is, it's happening, and we want to end it. Turn2us is a charity tackling financial insecurity across the UK. We offer practical support and information to help everyone thrive, and we're working to change the systems and perceptions that cause financial insecurity. The stigma associated with needing financial support and our social security system presents a major barrier to our organisational vision. Therefore, our new Stigma Programme brings together multiple strands of work - from policy change and partnerships to narrative change and storytelling - seeking to reduce internalised, societal and institutional stigma. We are looking for a passionate and change-maker to be our new Social Change Manager, driving forward and coordinating this long-term and exciting programme. It will involve movement building and close collaboration with a range of external partners, including the many organisations in our sector who are trying to change the narrative around our social security system and our corporate partners such as Royal London. We're open-minded about your experience to date. Ideally you would have experience of narrative change and systemic thinking, but if you're passionate about ending financial insecurity and have led successful collaborations, delivered social change or run brilliant campaigns then we would love to hear from you. We also know that a huge range of factors influence a person's education pathway, so we have not listed any formal education requirements for this role. The recruitment pack provides information about our work, structure and our strategic plans for the future. You will also find specific details for this role and information on how to apply. We would love to hear from you. Lucy Bannister, Interim Head of Policy & Influencing
Production Manager, Materials Supply - Bo'ness We rise to challenges together Salary: £42,000 - £46,000 per annum Location: Bo'ness Ways of Working: Site Based Shift: Tuesday- Saturday, 07.00 - 15.30 Contract Type: Permanent Benefits: Annual bonus of up to 10%, Private Healthcare, Life Assurance, 25 Days Holiday Why join us? We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together. What we do. This particular role is based at our Bakkavor Salads Bo'ness site, which employs over 1,000 people and produces food-to-go salads and salad accompaniments to a number of customers. It is located 3.5 miles from Linlithgow and 8 miles to Falkirk. About the role. Accountabilities within the role would include: Using Continuous Improvement tools and techniques e.g. Performance Improvement Plans, team result plans, value stream mapping, line balancing and problem solving, utilising the Bakkavor Operating System e.g. RedZone to ensure that targets are met and regularly challenged / improved upon. To inspire and drive standards of quality, food safety, hygiene and housekeeping within areas / shift, to ensure that both Business and Customer standards are maintained. Attend daily factory reviews and coach team members to ensure the quality of the meetings and actions is to the right standard. Accountable for delivering high quality Top Loss/ Kaizen activity for shift. To pro-actively review and manage the performance of all team members across your shift. Utilise KPI data to benchmark, challenge and drive performance improvement. In conjunction with the Learning and Development team, ensure the effective ownership, planning and delivery of training and development activity across your shift. In conjunction with the Process Development team, support the co-ordination of NPD activity ensuring teams have the information, resources and time to deliver successful process from product trial to launch. Effectively plan, organise and measure labour and material requirements to ensure that both short- and long- term agreed targets are met. Agree core manning detail for shift, including skills required and work closely with the central recruitment team ensuring the team recruitment process meets the business needs. Takes accountability for labour turnover performance. Develop and maintain an engagement culture where effective two-way communication is welcomed, clear and embraced by all colleagues and encourages the Bakkavor values. About you. Experience in the food industry, especially chilled food or FMCG is preferable but not essential. Proven track record of effective interaction with operational and non-operational stakeholders to deliver manufacturing targets while maintaining SHE and food safety standards. To be able to demonstrate strong leadership and communication skills (verbal, written and presentations). And experience of motivating and engaging teams. A logical, analytical and clear thinking approach, particularly under pressure. Has a rounded and balanced sense of judgement, recognising when to escalate issues to more senior levels of management. Must be adaptable and flexible to working hours and areas. Intermediate Food Hygiene and IOSHH qualifications are preferable. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (2.5 x salary) Short Term Bonus Scheme 25 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (employee) Free Carparking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
Sep 16, 2025
Full time
Production Manager, Materials Supply - Bo'ness We rise to challenges together Salary: £42,000 - £46,000 per annum Location: Bo'ness Ways of Working: Site Based Shift: Tuesday- Saturday, 07.00 - 15.30 Contract Type: Permanent Benefits: Annual bonus of up to 10%, Private Healthcare, Life Assurance, 25 Days Holiday Why join us? We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together. What we do. This particular role is based at our Bakkavor Salads Bo'ness site, which employs over 1,000 people and produces food-to-go salads and salad accompaniments to a number of customers. It is located 3.5 miles from Linlithgow and 8 miles to Falkirk. About the role. Accountabilities within the role would include: Using Continuous Improvement tools and techniques e.g. Performance Improvement Plans, team result plans, value stream mapping, line balancing and problem solving, utilising the Bakkavor Operating System e.g. RedZone to ensure that targets are met and regularly challenged / improved upon. To inspire and drive standards of quality, food safety, hygiene and housekeeping within areas / shift, to ensure that both Business and Customer standards are maintained. Attend daily factory reviews and coach team members to ensure the quality of the meetings and actions is to the right standard. Accountable for delivering high quality Top Loss/ Kaizen activity for shift. To pro-actively review and manage the performance of all team members across your shift. Utilise KPI data to benchmark, challenge and drive performance improvement. In conjunction with the Learning and Development team, ensure the effective ownership, planning and delivery of training and development activity across your shift. In conjunction with the Process Development team, support the co-ordination of NPD activity ensuring teams have the information, resources and time to deliver successful process from product trial to launch. Effectively plan, organise and measure labour and material requirements to ensure that both short- and long- term agreed targets are met. Agree core manning detail for shift, including skills required and work closely with the central recruitment team ensuring the team recruitment process meets the business needs. Takes accountability for labour turnover performance. Develop and maintain an engagement culture where effective two-way communication is welcomed, clear and embraced by all colleagues and encourages the Bakkavor values. About you. Experience in the food industry, especially chilled food or FMCG is preferable but not essential. Proven track record of effective interaction with operational and non-operational stakeholders to deliver manufacturing targets while maintaining SHE and food safety standards. To be able to demonstrate strong leadership and communication skills (verbal, written and presentations). And experience of motivating and engaging teams. A logical, analytical and clear thinking approach, particularly under pressure. Has a rounded and balanced sense of judgement, recognising when to escalate issues to more senior levels of management. Must be adaptable and flexible to working hours and areas. Intermediate Food Hygiene and IOSHH qualifications are preferable. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (2.5 x salary) Short Term Bonus Scheme 25 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (employee) Free Carparking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
Ever considered working in a prison? It might not be what you expect - in fact, it could be one of the most rewarding and meaningful roles you'll ever take on. For many in custody, education offers hope, structure, and a chance to rebuild. For you, it offers the chance to be part of that transformation - every single day. In this role you'll be part of a close-knit team, working face-to-face with both colleagues and learners. You'll benefit from clear boundaries between work and home life, with no working from home allowed. That means NO MARKING, NO PLANNING in your weekends or evenings. Details of this position: This position is for a full time Media Tutor in prison education. The role will be responsbile for delivering NCFE Level 1 and 2 qualifications to a small group of prisoners. Using high-spec PCs and industry-standard software, you'll provide engaging, career-focused instruction that supports rehabilitation and digital literacy. The role involves adaptive teaching, promoting reading for pleasure, and working closely with Learning Support Practitioners and CIAG staff to align learning with individual career goals and employability skills. Identifying the individual needs of learners ensuring that all learners have an individual learning plan which links to their long-term employment goals. Continually reviewing our learner's progression to ensure that the training continues to meet their identified needs. Preparing, delivering and reviewing comprehensive lesson plans for all sessions that address the training needs of the group including basic literacy, numeracy, language and other social / employability barriers to employment. Actively gaining feedback from learners and other sources, reviewing & improving curriculum content accordingly. Engaging and motivating both individuals and learner groups to increase retention. Work schedule: Full time 38.5 hours per week Salary scale: Up to £35,000 per annum Annual leave : 30 days per annum To be considered, suitable candidates will need to meet the following criteria: Five GCSEs at Grade 4/C or above (or equivalent), including English Language and Mathematics A Degree, or professional qualification, which is appropriate to the work. Teaching Qualification All candidates for teaching posts must possess a recognised Teaching Qualification Knowledge and experience of current teaching and learning strategies Excellent team working, communication and interpersonal skills Suitable candidates will need to be enthusiastic, resilient and have a humanistic approach. This role will not be for everyone, but anyone with a slight interest is encouraged to apply and if suitable, you will have the opportunity to have a discussion with the hiring manager directly over the phone, who can provide more detail and an insight into life working in a prison. Benefits Generous annual leave entitlement. A paid Life event day each year Cycle to work scheme Access to hundreds of discounts via the Additions portal Employee Assistance Programme Access to online wellbeing centre A paid volunteering day each year Enhanced Maternity scheme Sharesave scheme Refer a Friend reward scheme Holiday purchase scheme Pension scheme Life assurance If you are interested in this position, then please apply via the link. Alternatively, you can contact Izzy to discuss the role in further detail. ( or ) If this vacancy is not of interest to you at this time, but you happen to know someone who might be suitable and interested, then please kindly pass these details on to them. The successful candidate will be required to obtain the appropriate prison clearance before starting the role and maintain this throughout employment. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd () acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited () acts as an Employment Agency. PandoLogic. , Location: York, ENG - YO32 9WN
Sep 16, 2025
Full time
Ever considered working in a prison? It might not be what you expect - in fact, it could be one of the most rewarding and meaningful roles you'll ever take on. For many in custody, education offers hope, structure, and a chance to rebuild. For you, it offers the chance to be part of that transformation - every single day. In this role you'll be part of a close-knit team, working face-to-face with both colleagues and learners. You'll benefit from clear boundaries between work and home life, with no working from home allowed. That means NO MARKING, NO PLANNING in your weekends or evenings. Details of this position: This position is for a full time Media Tutor in prison education. The role will be responsbile for delivering NCFE Level 1 and 2 qualifications to a small group of prisoners. Using high-spec PCs and industry-standard software, you'll provide engaging, career-focused instruction that supports rehabilitation and digital literacy. The role involves adaptive teaching, promoting reading for pleasure, and working closely with Learning Support Practitioners and CIAG staff to align learning with individual career goals and employability skills. Identifying the individual needs of learners ensuring that all learners have an individual learning plan which links to their long-term employment goals. Continually reviewing our learner's progression to ensure that the training continues to meet their identified needs. Preparing, delivering and reviewing comprehensive lesson plans for all sessions that address the training needs of the group including basic literacy, numeracy, language and other social / employability barriers to employment. Actively gaining feedback from learners and other sources, reviewing & improving curriculum content accordingly. Engaging and motivating both individuals and learner groups to increase retention. Work schedule: Full time 38.5 hours per week Salary scale: Up to £35,000 per annum Annual leave : 30 days per annum To be considered, suitable candidates will need to meet the following criteria: Five GCSEs at Grade 4/C or above (or equivalent), including English Language and Mathematics A Degree, or professional qualification, which is appropriate to the work. Teaching Qualification All candidates for teaching posts must possess a recognised Teaching Qualification Knowledge and experience of current teaching and learning strategies Excellent team working, communication and interpersonal skills Suitable candidates will need to be enthusiastic, resilient and have a humanistic approach. This role will not be for everyone, but anyone with a slight interest is encouraged to apply and if suitable, you will have the opportunity to have a discussion with the hiring manager directly over the phone, who can provide more detail and an insight into life working in a prison. Benefits Generous annual leave entitlement. A paid Life event day each year Cycle to work scheme Access to hundreds of discounts via the Additions portal Employee Assistance Programme Access to online wellbeing centre A paid volunteering day each year Enhanced Maternity scheme Sharesave scheme Refer a Friend reward scheme Holiday purchase scheme Pension scheme Life assurance If you are interested in this position, then please apply via the link. Alternatively, you can contact Izzy to discuss the role in further detail. ( or ) If this vacancy is not of interest to you at this time, but you happen to know someone who might be suitable and interested, then please kindly pass these details on to them. The successful candidate will be required to obtain the appropriate prison clearance before starting the role and maintain this throughout employment. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd () acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited () acts as an Employment Agency. PandoLogic. , Location: York, ENG - YO32 9WN
Job Title: UASC and Care Leaver Property Management Compliance Officer Location: Kent Salary : £27,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Sep 16, 2025
Full time
Job Title: UASC and Care Leaver Property Management Compliance Officer Location: Kent Salary : £27,000-£35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts. Key Responsibilities: Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements. Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people. Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly. Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks. Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks. Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays. Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met. Required Skills: Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment. Strong people management skills with a track record of leading and supporting diverse teams. Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards. Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable. Excellent communication skills. Solid background in planning and project management, consistently delivering against objectives. Strong understanding of Quality Assurance frameworks, standards, and industry best practices. Good interpersonal and relationship-building skills. Able to remain calm and effective under pressure. Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.
Overview JOB BAND: E CONTRACT TYPE: Permanent, Full-time DEPARTMENT: BBC Studios Commercial Group Finance LOCATION: London Television Centre - Hybrid PROPOSED SALARY RANGE: up to £65,000 plus £5441 London Weighting and 15% bonus, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Purpose of the role Take the lead in managing consolidated reporting across BBC Commercial Group, owning the SAP BPC system and ensuring data accuracy. You'll be the go-to expert for system queries, training, and continuous improvement, driving smarter, more efficient financial reporting. Why join the team Join a collaborative, forward-thinking finance community where your expertise will shape how insights are delivered. Work with senior stakeholders to streamline processes, influence change, and make a real impact across the BBC. Your key responsibilities and impact Deliver high-quality management reporting and analysis for senior leadership, including Board-level insights and recommendations. Lead financial storytelling by synthesising trends, risks, and performance drivers to support strategic decision-making. Own and optimise data accuracy across SAP S/4 and BPC systems, ensuring robust validation and reporting processes. Champion continuous improvement in reporting, leveraging technology to streamline processes and enhance insight. Act as a key liaison across Finance, Technology, and outsourced providers, resolving system issues and driving enhancements. Design and deliver training programmes, promoting best practices and improving user experience across reporting tools. Lead and develop a high-performing team, fostering collaboration, growth, and alignment with strategic goals. Your skills and experience ESSENTIAL CRITERIA: Professionally qualified accountant (e.g. ACA, ACCA, CIMA). Strong understanding of finance processes and controls in complex, matrixed environments. Excellent communicator with the ability to influence stakeholders at all levels. Skilled in interpreting complex financial data and delivering actionable insights. Confident using ERP systems, particularly in Finance & Accounting/Record to Report. Commercially aware with a strategic mindset and attention to detail. Comfortable presenting to both technical and non-technical audiences. DESIRED BUT NOT REQUIRED: Proven experience producing high-quality management reporting in fast-paced, matrixed environments. Strong data management skills, including transformation, validation, and reconciliation across financial systems. Hands-on expertise with SAP ECC/S4 and BPC, including configuration and user support. Track record of coaching and mentoring, fostering continuous learning and knowledge sharing. Familiarity with audit processes, financial controls, and compliance in a systems context. Proactive approach to process improvement, standardisation, and automation. Skilled in stakeholder management, training delivery, and collaboration with BPO partners. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply as soon as possible. We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about BBC Studios Life at BBC Studios A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. Defined pension (up to 10% employer contributions). Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science-based Net Zero targets here. Career development in a values-led purpose-driven culture. Benefits may vary if you are joining on an FTC basis. Learn more about life at the BBC and our values in our candidate pack. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Sep 16, 2025
Full time
Overview JOB BAND: E CONTRACT TYPE: Permanent, Full-time DEPARTMENT: BBC Studios Commercial Group Finance LOCATION: London Television Centre - Hybrid PROPOSED SALARY RANGE: up to £65,000 plus £5441 London Weighting and 15% bonus, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. Purpose of the role Take the lead in managing consolidated reporting across BBC Commercial Group, owning the SAP BPC system and ensuring data accuracy. You'll be the go-to expert for system queries, training, and continuous improvement, driving smarter, more efficient financial reporting. Why join the team Join a collaborative, forward-thinking finance community where your expertise will shape how insights are delivered. Work with senior stakeholders to streamline processes, influence change, and make a real impact across the BBC. Your key responsibilities and impact Deliver high-quality management reporting and analysis for senior leadership, including Board-level insights and recommendations. Lead financial storytelling by synthesising trends, risks, and performance drivers to support strategic decision-making. Own and optimise data accuracy across SAP S/4 and BPC systems, ensuring robust validation and reporting processes. Champion continuous improvement in reporting, leveraging technology to streamline processes and enhance insight. Act as a key liaison across Finance, Technology, and outsourced providers, resolving system issues and driving enhancements. Design and deliver training programmes, promoting best practices and improving user experience across reporting tools. Lead and develop a high-performing team, fostering collaboration, growth, and alignment with strategic goals. Your skills and experience ESSENTIAL CRITERIA: Professionally qualified accountant (e.g. ACA, ACCA, CIMA). Strong understanding of finance processes and controls in complex, matrixed environments. Excellent communicator with the ability to influence stakeholders at all levels. Skilled in interpreting complex financial data and delivering actionable insights. Confident using ERP systems, particularly in Finance & Accounting/Record to Report. Commercially aware with a strategic mindset and attention to detail. Comfortable presenting to both technical and non-technical audiences. DESIRED BUT NOT REQUIRED: Proven experience producing high-quality management reporting in fast-paced, matrixed environments. Strong data management skills, including transformation, validation, and reconciliation across financial systems. Hands-on expertise with SAP ECC/S4 and BPC, including configuration and user support. Track record of coaching and mentoring, fostering continuous learning and knowledge sharing. Familiarity with audit processes, financial controls, and compliance in a systems context. Proactive approach to process improvement, standardisation, and automation. Skilled in stakeholder management, training delivery, and collaboration with BPO partners. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply as soon as possible. We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about BBC Studios Life at BBC Studios A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. Defined pension (up to 10% employer contributions). Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science-based Net Zero targets here. Career development in a values-led purpose-driven culture. Benefits may vary if you are joining on an FTC basis. Learn more about life at the BBC and our values in our candidate pack. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
K.A.G. Recruitment are partnering exclusively with our client a leader in the UK manufacturing sector who is looking to recruit a Regional IT Manager to join their Southern Region. Role: Regional IT Manager Base Location: Langport (covering Langport, Yetminster, Guildford & Sturminster) Salary: Upto £55,000 DOE Hours: Monday - Friday, 08:30 - 17:00 The Opportunity Our client, a leader in the UK manufacturing sector, is seeking a Regional IT Manager to oversee IT operations across their southern sites. This is an exciting opportunity for an experienced IT professional to step into a key leadership role, driving technological excellence and ensuring smooth IT services across multiple factory and office environments. Responsibilities : Oversee IT services across Langport, Yetminster, Guildford, and Sturminster, ensuring reliability and efficiency. Support bespoke factory applications, ensuring accurate product traceability and labelling. Manage and develop IT colleagues across the region, providing leadership and guidance. Drive IT security initiatives, including backups, antivirus, system patching, and disaster recovery planning. Align local IT operations with wider group IT strategy, collaborating with Site General Managers and the Digital Workplace Team. Ensure all IT challenges are logged, tracked, and resolved effectively. About You We're looking for someone who: Has proven experience in IT management, IT support, and project delivery ideally across multi-site operations. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing small IT teams. Holds a full UK driving licence and is willing to travel across sites. Experience within the food manufacturing industry is highly desired. What's on Offer Impact: A regional leadership role with real influence on business-critical IT services. Career Growth: Opportunities to shape IT strategy and develop within a large, expanding business. Collaboration: Join a supportive team environment where your work directly contributes to operational success. Apply today to take the next step in your IT career and help shape the future of our client's manufacturing sites.
Sep 16, 2025
Full time
K.A.G. Recruitment are partnering exclusively with our client a leader in the UK manufacturing sector who is looking to recruit a Regional IT Manager to join their Southern Region. Role: Regional IT Manager Base Location: Langport (covering Langport, Yetminster, Guildford & Sturminster) Salary: Upto £55,000 DOE Hours: Monday - Friday, 08:30 - 17:00 The Opportunity Our client, a leader in the UK manufacturing sector, is seeking a Regional IT Manager to oversee IT operations across their southern sites. This is an exciting opportunity for an experienced IT professional to step into a key leadership role, driving technological excellence and ensuring smooth IT services across multiple factory and office environments. Responsibilities : Oversee IT services across Langport, Yetminster, Guildford, and Sturminster, ensuring reliability and efficiency. Support bespoke factory applications, ensuring accurate product traceability and labelling. Manage and develop IT colleagues across the region, providing leadership and guidance. Drive IT security initiatives, including backups, antivirus, system patching, and disaster recovery planning. Align local IT operations with wider group IT strategy, collaborating with Site General Managers and the Digital Workplace Team. Ensure all IT challenges are logged, tracked, and resolved effectively. About You We're looking for someone who: Has proven experience in IT management, IT support, and project delivery ideally across multi-site operations. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing small IT teams. Holds a full UK driving licence and is willing to travel across sites. Experience within the food manufacturing industry is highly desired. What's on Offer Impact: A regional leadership role with real influence on business-critical IT services. Career Growth: Opportunities to shape IT strategy and develop within a large, expanding business. Collaboration: Join a supportive team environment where your work directly contributes to operational success. Apply today to take the next step in your IT career and help shape the future of our client's manufacturing sites.
We are looking for a full or part time passionate, big personality and energetic Shift Manager who can help us to lead from the front and create exceptional dining experiences at our new Guildford fresh pasta restaurant. We won't just be cooking and serving our customers the freshest pasta in town (although that's a big part of it!), but opening doors to one of the coolest locations in town. Picture this: we'll have chefs making fresh pasta in the window of the restaurant to entice the good people of Guildford in. There'll be the hippest Italian funk and jazz on stereo, the smell of ragù in the air, fresh pasta making classes in-house, drivers buzzing about on our beautiful terracotta Vespas, and much more. As Shift Manager, you'll lead by example, overseeing operations during your shift and fostering a positive environment where our passion for authentic Italian cuisine shines through. We want to hear from candidates who ooze passion, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept coming to Guildford. If that sounds like you, we wanted to hear from you yesterday. So, as our Roman ancestors might have said, carpe diem. Show us your soul. What you'll do at Pasta Evangelists: To be in charge of the restaurant floor and kitchen, ensuring everything runs like clockwork. Uphold cleanliness, food safety, and operational procedures in both front-of-house and back-of-house areas. Oversee the kitchen and dining area, making sure every dish that leaves the kitchen is a masterpiece. Along with the rest of the team, you'll also be involved in preparing amazing dishes for customers (don't worry, we'll teach you everything) - but we're looking for someone who loves good food Be the go-to person for our amazing front and back of house staff. Proactively address challenges and make quick, effective decisions to ensure seamless service. Engage warmly with our guests, helping them to explore our menu, offering personalised recommendations and answering any questions with passion. Be part of the magic in the kitchen, preparing pasta dishes that look as good as they taste. Train new team members and keep the current crew sharp with ongoing training sessions. Manage the shifts and time-off requests to keep the restaurant fully staffed and ready to roll. Handle cash and reconcile transactions with precision and honesty. Be happy to help with budget planning and finding smart ways to control costs. Conduct regular Food and Health & Safety checks and jump into action if something needs fixing. Keep the vibe positive, even during busy shifts. Who you are: You've got some solid experience as a Shift Manager or in a similar role in hospitality. You know the ins and outs of running a bustling restaurant. You're a natural leader who loves motivating and guiding a team. Your positive energy is contagious! You have excellent communication and interpersonal skills. You can connect with anyone, making both staff and customers feel valued. You handle stressful situations like a pro, keeping calm and collected no matter what comes your way. You have a genuine passion for great food and hospitality, and love sharing that passion with others. You never miss a beat and take pride in delivering perfection in every task. You thrive in a collaborative environment, supporting and motivating your team to achieve common goals. Today, we are looking for shift managers, but as we grow, we want you to be our pipeline for the future and grow with us Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it's your zest for life that we are looking for. If you dream in pasta shapes, you're in the right place. What we can offer: Competitive salary to attract the best talent Join a dynamic, fast-moving & diverse team Join a growing business with growing opportunities Regular team socials and pasta tastings 28 days holiday (inclusive of bank holidays) Complementary staff food & drinks while on shift Performance driven Bonus scheme Who we are: ARA Pasta are the first Franchise partner of Pasta Evangelists who will be operating Pasta Evangelists restaurants in South London and South east of England. Our ambitious development plans to grow the business over the next few years provides exciting opportunities to develop a career with us. Given our ambitious plans, we are looking for driven individuals to lead our business through its next growth chapter. About Pasta Evangelists Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We're on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades. Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers - our Evangelists - who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it. Today, Pasta Evangelists is backed by Barilla (the world's biggest pasta company) and is proud to be the UK's biggest pasta brand by revenues, as well as one of the UK's fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month. Most recently, we've been busy disrupting Britain's pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on as well as major delivery players like Deliveroo, UberEats and JustEat. With more than 40 kitchens across the UK, we're expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales!). We've also opened the UK's biggest pastificio (which, in Italian, means pasta factory, but 'pastificio' better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers. Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter.
Sep 16, 2025
Full time
We are looking for a full or part time passionate, big personality and energetic Shift Manager who can help us to lead from the front and create exceptional dining experiences at our new Guildford fresh pasta restaurant. We won't just be cooking and serving our customers the freshest pasta in town (although that's a big part of it!), but opening doors to one of the coolest locations in town. Picture this: we'll have chefs making fresh pasta in the window of the restaurant to entice the good people of Guildford in. There'll be the hippest Italian funk and jazz on stereo, the smell of ragù in the air, fresh pasta making classes in-house, drivers buzzing about on our beautiful terracotta Vespas, and much more. As Shift Manager, you'll lead by example, overseeing operations during your shift and fostering a positive environment where our passion for authentic Italian cuisine shines through. We want to hear from candidates who ooze passion, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept coming to Guildford. If that sounds like you, we wanted to hear from you yesterday. So, as our Roman ancestors might have said, carpe diem. Show us your soul. What you'll do at Pasta Evangelists: To be in charge of the restaurant floor and kitchen, ensuring everything runs like clockwork. Uphold cleanliness, food safety, and operational procedures in both front-of-house and back-of-house areas. Oversee the kitchen and dining area, making sure every dish that leaves the kitchen is a masterpiece. Along with the rest of the team, you'll also be involved in preparing amazing dishes for customers (don't worry, we'll teach you everything) - but we're looking for someone who loves good food Be the go-to person for our amazing front and back of house staff. Proactively address challenges and make quick, effective decisions to ensure seamless service. Engage warmly with our guests, helping them to explore our menu, offering personalised recommendations and answering any questions with passion. Be part of the magic in the kitchen, preparing pasta dishes that look as good as they taste. Train new team members and keep the current crew sharp with ongoing training sessions. Manage the shifts and time-off requests to keep the restaurant fully staffed and ready to roll. Handle cash and reconcile transactions with precision and honesty. Be happy to help with budget planning and finding smart ways to control costs. Conduct regular Food and Health & Safety checks and jump into action if something needs fixing. Keep the vibe positive, even during busy shifts. Who you are: You've got some solid experience as a Shift Manager or in a similar role in hospitality. You know the ins and outs of running a bustling restaurant. You're a natural leader who loves motivating and guiding a team. Your positive energy is contagious! You have excellent communication and interpersonal skills. You can connect with anyone, making both staff and customers feel valued. You handle stressful situations like a pro, keeping calm and collected no matter what comes your way. You have a genuine passion for great food and hospitality, and love sharing that passion with others. You never miss a beat and take pride in delivering perfection in every task. You thrive in a collaborative environment, supporting and motivating your team to achieve common goals. Today, we are looking for shift managers, but as we grow, we want you to be our pipeline for the future and grow with us Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it's your zest for life that we are looking for. If you dream in pasta shapes, you're in the right place. What we can offer: Competitive salary to attract the best talent Join a dynamic, fast-moving & diverse team Join a growing business with growing opportunities Regular team socials and pasta tastings 28 days holiday (inclusive of bank holidays) Complementary staff food & drinks while on shift Performance driven Bonus scheme Who we are: ARA Pasta are the first Franchise partner of Pasta Evangelists who will be operating Pasta Evangelists restaurants in South London and South east of England. Our ambitious development plans to grow the business over the next few years provides exciting opportunities to develop a career with us. Given our ambitious plans, we are looking for driven individuals to lead our business through its next growth chapter. About Pasta Evangelists Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We're on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades. Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers - our Evangelists - who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it. Today, Pasta Evangelists is backed by Barilla (the world's biggest pasta company) and is proud to be the UK's biggest pasta brand by revenues, as well as one of the UK's fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month. Most recently, we've been busy disrupting Britain's pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on as well as major delivery players like Deliveroo, UberEats and JustEat. With more than 40 kitchens across the UK, we're expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales!). We've also opened the UK's biggest pastificio (which, in Italian, means pasta factory, but 'pastificio' better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers. Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter.
Ever thought about leading education in a prison? It might not be what you expect - and it could be the most purposeful and inspiring step in your career. For many people in custody, learning essential skills like English, maths, and ICT isn't just about qualifications - it's about confidence, self-worth, and a second chance. As our Vocational Curriculum Manager , you'll be at the heart of that journey, helping shape a curriculum that changes lives. You'll lead a team of passionate tutors, manage quality and compliance, and make sure every learner gets the support they need to succeed. You won't be on your own - you'll be part of a dedicated, on-site education team with access to professional development, peer support, and the structure that prison-based work brings. No evening planning. No weekend marking. Just meaningful work, Monday to Friday. Step into a role that challenges you, supports you, and makes a real difference - every day. Details of this position: This position is for a Vocational Curriculum Manager (Construction, Trades, Hospitality etc) in prison education. Through focused teaching across trades such as carpentry, plumbing, electrical, catering, and construction, this role empowers learners to gain essential skills for life beyond custody. The curriculum supports rehabilitation by helping individuals achieve recognised qualifications and develop a renewed sense of purpose. Key Responsibilities Plan, design, and oversee a broad range of practical training programmes across trades such as carpentry, plumbing, electrical, catering, and construction, ensuring they reflect learner needs and support progression. Lead on quality assurance activities - including lesson observations, data reviews, and improvement plans - to raise teaching standards and learner achievement. Manage and inspire a team of vocational tutors and instructors, supporting their professional development and fostering a positive, high-performing workplace culture. Ensure compliance with awarding body standards, coordinating internal verification and moderation processes. Implement inclusive teaching practices, using learner data to personalise support and help every learner succeed. Oversee vocational resources and contribute to effective budget planning and management. Work collaboratively with prison services, internal teams, and external partners to strengthen delivery and open up new progression routes for learners. Work schedule: Full time 38.5 hours per week Salary scale: Up to £40,000 per annum Annual leave : 25 days per annum To be considered, suitable candidates will need to meet the following criteria: A teaching qualification (essential) Significant vocational teaching experience Proven experience in curriculum development and change Strong leadership and staff management skills Suitable candidates will need to be enthusiastic, resilient and have a humanistic approach. This role will not be for everyone, but anyone with a slight interest is encouraged to apply and if suitable, you will have the opportunity to have a discussion with the hiring manager directly over the phone, who can provide more detail and an insight into life working in a prison. Benefits Generous annual leave entitlement. A paid Life event day each year Cycle to work scheme Access to hundreds of discounts via the Additions portal Employee Assistance Programme Access to online wellbeing centre A paid volunteering day each year Enhanced Maternity scheme Sharesave scheme Refer a Friend reward scheme Holiday purchase scheme Pension scheme Life assurance If you are interested in this position, then please apply via the link. Alternatively, you can contact Izzy to discuss the role in further detail. ( or ) If this vacancy is not of interest to you at this time, but you happen to know someone who might be suitable and interested, then please kindly pass these details on to them. The successful candidate will be required to obtain the appropriate prison clearance before starting the role and maintain this throughout employment. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd () acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited () acts as an Employment Agency. PandoLogic.
Sep 16, 2025
Full time
Ever thought about leading education in a prison? It might not be what you expect - and it could be the most purposeful and inspiring step in your career. For many people in custody, learning essential skills like English, maths, and ICT isn't just about qualifications - it's about confidence, self-worth, and a second chance. As our Vocational Curriculum Manager , you'll be at the heart of that journey, helping shape a curriculum that changes lives. You'll lead a team of passionate tutors, manage quality and compliance, and make sure every learner gets the support they need to succeed. You won't be on your own - you'll be part of a dedicated, on-site education team with access to professional development, peer support, and the structure that prison-based work brings. No evening planning. No weekend marking. Just meaningful work, Monday to Friday. Step into a role that challenges you, supports you, and makes a real difference - every day. Details of this position: This position is for a Vocational Curriculum Manager (Construction, Trades, Hospitality etc) in prison education. Through focused teaching across trades such as carpentry, plumbing, electrical, catering, and construction, this role empowers learners to gain essential skills for life beyond custody. The curriculum supports rehabilitation by helping individuals achieve recognised qualifications and develop a renewed sense of purpose. Key Responsibilities Plan, design, and oversee a broad range of practical training programmes across trades such as carpentry, plumbing, electrical, catering, and construction, ensuring they reflect learner needs and support progression. Lead on quality assurance activities - including lesson observations, data reviews, and improvement plans - to raise teaching standards and learner achievement. Manage and inspire a team of vocational tutors and instructors, supporting their professional development and fostering a positive, high-performing workplace culture. Ensure compliance with awarding body standards, coordinating internal verification and moderation processes. Implement inclusive teaching practices, using learner data to personalise support and help every learner succeed. Oversee vocational resources and contribute to effective budget planning and management. Work collaboratively with prison services, internal teams, and external partners to strengthen delivery and open up new progression routes for learners. Work schedule: Full time 38.5 hours per week Salary scale: Up to £40,000 per annum Annual leave : 25 days per annum To be considered, suitable candidates will need to meet the following criteria: A teaching qualification (essential) Significant vocational teaching experience Proven experience in curriculum development and change Strong leadership and staff management skills Suitable candidates will need to be enthusiastic, resilient and have a humanistic approach. This role will not be for everyone, but anyone with a slight interest is encouraged to apply and if suitable, you will have the opportunity to have a discussion with the hiring manager directly over the phone, who can provide more detail and an insight into life working in a prison. Benefits Generous annual leave entitlement. A paid Life event day each year Cycle to work scheme Access to hundreds of discounts via the Additions portal Employee Assistance Programme Access to online wellbeing centre A paid volunteering day each year Enhanced Maternity scheme Sharesave scheme Refer a Friend reward scheme Holiday purchase scheme Pension scheme Life assurance If you are interested in this position, then please apply via the link. Alternatively, you can contact Izzy to discuss the role in further detail. ( or ) If this vacancy is not of interest to you at this time, but you happen to know someone who might be suitable and interested, then please kindly pass these details on to them. The successful candidate will be required to obtain the appropriate prison clearance before starting the role and maintain this throughout employment. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd () acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited () acts as an Employment Agency. PandoLogic.
Role title: Head of Client Resolution Reports to: Head of Compliance Advisory Location: Hub Location(Reading, London, Birmingham, Leeds or Glasgow) Hours of work: 35 hours each week SMCR Function:This is a Conduct Role This is a 12 month FTC (maternity cover) Purpose of role Responsible for the day-to-day management of the complaints team, all client complaints including the end-to-end process for resolution, reporting to the wider business and driving improved client outcomes. Key Responsibilities Investigation Investigate and resolve complaints to a satisfactory resolution for both the client and the business. Liaise with PII, making relevant notifications, preapproval of client correspondence and ensuring required reporting is done on a timely and accurate basis. To produce high quality written communication, and to communicate verbally with external parties and clients until matters are resolved. Ensure that a full and detailed audit trail is on file for each complaint case, with clear notes and all relevant documentation. To accurately complete and maintain the Complaints Register so it reflects the current position of complaints received at any time. Management To ensure all complaints are managed within regulatory timescales as per DISP. To identify and analyse the root cause of complaints across the business and to develop solutions in conjunction with other departments, to minimise reoccurrence. To build relationships with all areas of the business to ensure there is focus on continuous improvement and the avoidance of future complaints. To review the outcome FOS decisions ensuring any learnings are understood and appropriate actions taken. To maintain internal and external complaints procedures and ensure these are made available. To assist with the design and delivery of Complaint training to the wider business. Manage and develop the complaints team to ensure they are motivated, effective and provide excellent support to all parties both internally and externally. Review client correspondence produced by team members to ensure letters issued are of a high standard. Reporting To escalate areas of concern to HOCA, including potential high redress cases, trends identified and emerging risks to the business. Completion of RegData FCA complaint returns and notify HOCA when FCA notification events occurs such as redress payments over £50K and advisers with 3+ upheld complaints in a 12-month rolling period. To regularly produce management information and reports for relevant internal committees and to present this information when required to do so. To regularly update Finance with potential redress provision. SM&CR Responsibilities As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions. Individual Conduct Rules You must act with integrity You must act with due care, skill and diligence You must be open and co-operative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct You must act to deliver good outcomes for clients Experience / Skills Required 5+ years' Complaint Manager (Wealth) experience. Strong understanding of end-to-end operations and client services in an IFA environment. Proven financial services background with FCA regulations knowledge. Key member of successful teams; experienced in senior/Exec presentations and reporting. Skilled in data analysis, root cause analysis, and driving improvements. Excellent written and verbal communication; strong analytical/report writing skills. Able to prioritise, meet deadlines, and work collaboratively across business areas. Confident in evidence-based views; able to challenge senior colleagues appropriately. Skilled at balancing differing team priorities to deliver results. Discreet, confidential, and proficient in MS Office (Excel, Word, Outlook, PowerPoint). Experienced in target-driven operational environments.
Sep 15, 2025
Full time
Role title: Head of Client Resolution Reports to: Head of Compliance Advisory Location: Hub Location(Reading, London, Birmingham, Leeds or Glasgow) Hours of work: 35 hours each week SMCR Function:This is a Conduct Role This is a 12 month FTC (maternity cover) Purpose of role Responsible for the day-to-day management of the complaints team, all client complaints including the end-to-end process for resolution, reporting to the wider business and driving improved client outcomes. Key Responsibilities Investigation Investigate and resolve complaints to a satisfactory resolution for both the client and the business. Liaise with PII, making relevant notifications, preapproval of client correspondence and ensuring required reporting is done on a timely and accurate basis. To produce high quality written communication, and to communicate verbally with external parties and clients until matters are resolved. Ensure that a full and detailed audit trail is on file for each complaint case, with clear notes and all relevant documentation. To accurately complete and maintain the Complaints Register so it reflects the current position of complaints received at any time. Management To ensure all complaints are managed within regulatory timescales as per DISP. To identify and analyse the root cause of complaints across the business and to develop solutions in conjunction with other departments, to minimise reoccurrence. To build relationships with all areas of the business to ensure there is focus on continuous improvement and the avoidance of future complaints. To review the outcome FOS decisions ensuring any learnings are understood and appropriate actions taken. To maintain internal and external complaints procedures and ensure these are made available. To assist with the design and delivery of Complaint training to the wider business. Manage and develop the complaints team to ensure they are motivated, effective and provide excellent support to all parties both internally and externally. Review client correspondence produced by team members to ensure letters issued are of a high standard. Reporting To escalate areas of concern to HOCA, including potential high redress cases, trends identified and emerging risks to the business. Completion of RegData FCA complaint returns and notify HOCA when FCA notification events occurs such as redress payments over £50K and advisers with 3+ upheld complaints in a 12-month rolling period. To regularly produce management information and reports for relevant internal committees and to present this information when required to do so. To regularly update Finance with potential redress provision. SM&CR Responsibilities As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions. Individual Conduct Rules You must act with integrity You must act with due care, skill and diligence You must be open and co-operative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct You must act to deliver good outcomes for clients Experience / Skills Required 5+ years' Complaint Manager (Wealth) experience. Strong understanding of end-to-end operations and client services in an IFA environment. Proven financial services background with FCA regulations knowledge. Key member of successful teams; experienced in senior/Exec presentations and reporting. Skilled in data analysis, root cause analysis, and driving improvements. Excellent written and verbal communication; strong analytical/report writing skills. Able to prioritise, meet deadlines, and work collaboratively across business areas. Confident in evidence-based views; able to challenge senior colleagues appropriately. Skilled at balancing differing team priorities to deliver results. Discreet, confidential, and proficient in MS Office (Excel, Word, Outlook, PowerPoint). Experienced in target-driven operational environments.
Senior Team Healthcare Assistant Permanent Contract Location: Harrogate Based Hours: 37.5 hours per week (24 hours shift pattern, 5 over 7 including nights and weekends) £31,461.18 per annum FTE (45% of hours need to be in unsocial hours) Brand: Saint Michael s Hospice Closing Date: 12th October 2025 (the advert may close early if we receive a sufficient number of suitable applications) Interviews will take place in Harrogate within two weeks of closing date Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just B and Saint Michael s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality. We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen. About the role As a Senior Team HCA, you ll be at the heart of our mission to deliver compassionate, high-quality, patient-centred hospice care. You ll provide holistic, evidence-based support to individuals with life-limiting illnesses, ensuring patients and families receive both emotional and practical care during life s most vulnerable moments. Acting as a shift leader, you ll guide and mentor Healthcare staff, allocating tasks, ensuring care plans are delivered, and inspiring your team to provide the very best standards of care. This role is about more than daily care, you ll actively contribute to service development, innovation and governance, supporting audits, policy reviews and improvement projects that shape the future of our services. You ll play a vital role in staff development too, helping to train, nurture and retain a motivated, skilled workforce committed to delivering excellence. To thrive, you ll bring at least three years experience in a specialist care setting, ideally with two years leading end-of-life care. Compassionate, resilient and highly organised, you ll be confident in clinical practice while skilled in leadership, mentoring and decision-making. With strong communication skills, IT proficiency and a sound understanding of safeguarding, infection control and multidisciplinary teamwork, you ll be a role model for best practice. Above all, you ll embody our hospice values, compassion, dignity, inclusivity and professionalism and act as a positive ambassador for hospice care within the community. How we look after you We put people first in all that we do, which includes our own team Wellbeing and resilience support with a dedicated team by your side Flexible and hybrid working for many roles A supportive and caring environment Opportunities to grow, develop and progress, with culture of lifelong learning How to apply: Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form. Download and read through job description (via the Downloads section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role. Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected. We recommend reading the application pack Joining Herriot Hospice Homecare, Just B and Saint Michael s and browsing the Join our team pages of our website, which will provide lots of useful information about what it s like working for us and how the recruitment process works. Did you hear about this role from a current employee as part of our recommend a friend scheme? Don t forget to let us know after clicking apply. Our values We put the people who use our services at the heart of everything we do We are caring and compassionate We are personal and supportive in our approach We engage positively We are responsive We are driven to do better We are fair We are professional We work collaboratively We are accountable Living out our values Our behaviour framework puts our values in the context of our everyday work. See what this includes at We positively encourage applications from all areas of the community , regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers. We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: If you require any support or adjustments to be able to apply for this role, please let us know by emailing We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these. Don t quite meet the requirements for this role? We d still love to hear from you, please get in touch via to discuss other opportunities across our family of services. PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK. North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment. North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just B , Saint Michael s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales ().
Sep 15, 2025
Full time
Senior Team Healthcare Assistant Permanent Contract Location: Harrogate Based Hours: 37.5 hours per week (24 hours shift pattern, 5 over 7 including nights and weekends) £31,461.18 per annum FTE (45% of hours need to be in unsocial hours) Brand: Saint Michael s Hospice Closing Date: 12th October 2025 (the advert may close early if we receive a sufficient number of suitable applications) Interviews will take place in Harrogate within two weeks of closing date Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just B and Saint Michael s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality. We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen. About the role As a Senior Team HCA, you ll be at the heart of our mission to deliver compassionate, high-quality, patient-centred hospice care. You ll provide holistic, evidence-based support to individuals with life-limiting illnesses, ensuring patients and families receive both emotional and practical care during life s most vulnerable moments. Acting as a shift leader, you ll guide and mentor Healthcare staff, allocating tasks, ensuring care plans are delivered, and inspiring your team to provide the very best standards of care. This role is about more than daily care, you ll actively contribute to service development, innovation and governance, supporting audits, policy reviews and improvement projects that shape the future of our services. You ll play a vital role in staff development too, helping to train, nurture and retain a motivated, skilled workforce committed to delivering excellence. To thrive, you ll bring at least three years experience in a specialist care setting, ideally with two years leading end-of-life care. Compassionate, resilient and highly organised, you ll be confident in clinical practice while skilled in leadership, mentoring and decision-making. With strong communication skills, IT proficiency and a sound understanding of safeguarding, infection control and multidisciplinary teamwork, you ll be a role model for best practice. Above all, you ll embody our hospice values, compassion, dignity, inclusivity and professionalism and act as a positive ambassador for hospice care within the community. How we look after you We put people first in all that we do, which includes our own team Wellbeing and resilience support with a dedicated team by your side Flexible and hybrid working for many roles A supportive and caring environment Opportunities to grow, develop and progress, with culture of lifelong learning How to apply: Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form. Download and read through job description (via the Downloads section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role. Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected. We recommend reading the application pack Joining Herriot Hospice Homecare, Just B and Saint Michael s and browsing the Join our team pages of our website, which will provide lots of useful information about what it s like working for us and how the recruitment process works. Did you hear about this role from a current employee as part of our recommend a friend scheme? Don t forget to let us know after clicking apply. Our values We put the people who use our services at the heart of everything we do We are caring and compassionate We are personal and supportive in our approach We engage positively We are responsive We are driven to do better We are fair We are professional We work collaboratively We are accountable Living out our values Our behaviour framework puts our values in the context of our everyday work. See what this includes at We positively encourage applications from all areas of the community , regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers. We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: If you require any support or adjustments to be able to apply for this role, please let us know by emailing We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these. Don t quite meet the requirements for this role? We d still love to hear from you, please get in touch via to discuss other opportunities across our family of services. PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK. North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment. North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just B , Saint Michael s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales ().
Royal Voluntary Service has an opportunity available for a Retail Manager - Trolley Cluster Services to join our team in and around South Wales. You will join us on a full-time, permanent basis , and in return, you will receive a salary of £24,023 per annum . About the Retail Manager - Trolley Cluster Services role: Royal Voluntary Service works with NHS Trusts and Health Boards providing retail solutions to deliver a healthier future. We have operated and delivered industry leading retail and catering solutions since 1938 and have a broad portfolio of cafés, shops and trolley services operating in hospitals and other locations across Britain. What you'll bring as our Retail Manager - Trolley Cluster Services: Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone s day. The key is to adapt your approach to each person to ensure their needs are met. This is what we're looking for: Knowledge Knowledge of EPOS / Till systems or Cashier training. Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet etc) to a basic level. Willingness to undertake training and continuing professional development. Skills Excellent customer service skills. Excellent literacy and numericity skills with the ability to communicate effectively both verbally and in writing. Excellent organisational skills with proven ability to coordinate a variety of tasks. Experience Experience at management level within a similar retail environment and comparable turnover. Proven management experience and ability to influence, engage and motivate stakeholders. Experience or recruiting volunteers. This is what you'll be doing: Lead the delivery and expansion of a successful trolley services across South Wales. Manage the recruitment of volunteers to lead trolley services. Engage, motivate and coordinate your team of volunteers to ensure reliable and consistent trolley services. Create and maintain positive working relationships with various NHS Trusts to operate, promote and develop trolley services. Ensure that volunteers and trolley services comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures. Deliver trolley services in line with agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance. Manage stock, pricing, cash handing and baking in accordance with RVS policy and procedures. Report, monitor, evaluate and feedback to identify opportunities to drive sales and improve trolley service and volunteering efficiency. Utilise systems and management reports to monitor performance and identify areas for improvement across your services, implementing the changes through your team Complete regular competitor visits to identify trends and opportunities taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager. Work flexible hours to fit with the trading hours of the trolley service. Undertake any other reasonable duties commensurate with the purpose and remit of the role. This is all the other great stuff you'll be getting: Salary of £24,023 per annum 26 days holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society If you feel have the skills and experience to become our Retail Manager - Trolley Cluster Services, please click apply today to view the complete job description. We d love to hear from you! This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 10 October 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot! If you are successful with your application the role will be subject to satisfactory DBS or PVG check At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Sep 15, 2025
Full time
Royal Voluntary Service has an opportunity available for a Retail Manager - Trolley Cluster Services to join our team in and around South Wales. You will join us on a full-time, permanent basis , and in return, you will receive a salary of £24,023 per annum . About the Retail Manager - Trolley Cluster Services role: Royal Voluntary Service works with NHS Trusts and Health Boards providing retail solutions to deliver a healthier future. We have operated and delivered industry leading retail and catering solutions since 1938 and have a broad portfolio of cafés, shops and trolley services operating in hospitals and other locations across Britain. What you'll bring as our Retail Manager - Trolley Cluster Services: Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone s day. The key is to adapt your approach to each person to ensure their needs are met. This is what we're looking for: Knowledge Knowledge of EPOS / Till systems or Cashier training. Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet etc) to a basic level. Willingness to undertake training and continuing professional development. Skills Excellent customer service skills. Excellent literacy and numericity skills with the ability to communicate effectively both verbally and in writing. Excellent organisational skills with proven ability to coordinate a variety of tasks. Experience Experience at management level within a similar retail environment and comparable turnover. Proven management experience and ability to influence, engage and motivate stakeholders. Experience or recruiting volunteers. This is what you'll be doing: Lead the delivery and expansion of a successful trolley services across South Wales. Manage the recruitment of volunteers to lead trolley services. Engage, motivate and coordinate your team of volunteers to ensure reliable and consistent trolley services. Create and maintain positive working relationships with various NHS Trusts to operate, promote and develop trolley services. Ensure that volunteers and trolley services comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures. Deliver trolley services in line with agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance. Manage stock, pricing, cash handing and baking in accordance with RVS policy and procedures. Report, monitor, evaluate and feedback to identify opportunities to drive sales and improve trolley service and volunteering efficiency. Utilise systems and management reports to monitor performance and identify areas for improvement across your services, implementing the changes through your team Complete regular competitor visits to identify trends and opportunities taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager. Work flexible hours to fit with the trading hours of the trolley service. Undertake any other reasonable duties commensurate with the purpose and remit of the role. This is all the other great stuff you'll be getting: Salary of £24,023 per annum 26 days holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society If you feel have the skills and experience to become our Retail Manager - Trolley Cluster Services, please click apply today to view the complete job description. We d love to hear from you! This is the latest you'll be able to apply, providing we do not close to applicants early: The closing date for this role is 10 October 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot! If you are successful with your application the role will be subject to satisfactory DBS or PVG check At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Role title: Head of Client Resolution Reports to: Head of Compliance Advisory Location: Hub Location(Reading, London, Birmingham, Leeds or Glasgow) Hours of work: 35 hours each week SMCR Function:This is a Conduct Role This is a 12 month FTC (maternity cover) Purpose of role Responsible for the day-to-day management of the complaints team, all client complaints including the end-to-end process for resolution, reporting to the wider business and driving improved client outcomes. Key Responsibilities Investigation Investigate and resolve complaints to a satisfactory resolution for both the client and the business. Liaise with PII, making relevant notifications, preapproval of client correspondence and ensuring required reporting is done on a timely and accurate basis. To produce high quality written communication, and to communicate verbally with external parties and clients until matters are resolved. Ensure that a full and detailed audit trail is on file for each complaint case, with clear notes and all relevant documentation. To accurately complete and maintain the Complaints Register so it reflects the current position of complaints received at any time. Management To ensure all complaints are managed within regulatory timescales as per DISP. To identify and analyse the root cause of complaints across the business and to develop solutions in conjunction with other departments, to minimise reoccurrence. To build relationships with all areas of the business to ensure there is focus on continuous improvement and the avoidance of future complaints. To review the outcome FOS decisions ensuring any learnings are understood and appropriate actions taken. To maintain internal and external complaints procedures and ensure these are made available. To assist with the design and delivery of Complaint training to the wider business. Manage and develop the complaints team to ensure they are motivated, effective and provide excellent support to all parties both internally and externally. Review client correspondence produced by team members to ensure letters issued are of a high standard. Reporting To escalate areas of concern to HOCA, including potential high redress cases, trends identified and emerging risks to the business. Completion of RegData FCA complaint returns and notify HOCA when FCA notification events occurs such as redress payments over £50K and advisers with 3+ upheld complaints in a 12-month rolling period. To regularly produce management information and reports for relevant internal committees and to present this information when required to do so. To regularly update Finance with potential redress provision. SM&CR Responsibilities As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions. Individual Conduct Rules You must act with integrity You must act with due care, skill and diligence You must be open and co-operative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct You must act to deliver good outcomes for clients Experience / Skills Required 5+ years' Complaint Manager (Wealth) experience. Strong understanding of end-to-end operations and client services in an IFA environment. Proven financial services background with FCA regulations knowledge. Key member of successful teams; experienced in senior/Exec presentations and reporting. Skilled in data analysis, root cause analysis, and driving improvements. Excellent written and verbal communication; strong analytical/report writing skills. Able to prioritise, meet deadlines, and work collaboratively across business areas. Confident in evidence-based views; able to challenge senior colleagues appropriately. Skilled at balancing differing team priorities to deliver results. Discreet, confidential, and proficient in MS Office (Excel, Word, Outlook, PowerPoint). Experienced in target-driven operational environments.
Sep 15, 2025
Full time
Role title: Head of Client Resolution Reports to: Head of Compliance Advisory Location: Hub Location(Reading, London, Birmingham, Leeds or Glasgow) Hours of work: 35 hours each week SMCR Function:This is a Conduct Role This is a 12 month FTC (maternity cover) Purpose of role Responsible for the day-to-day management of the complaints team, all client complaints including the end-to-end process for resolution, reporting to the wider business and driving improved client outcomes. Key Responsibilities Investigation Investigate and resolve complaints to a satisfactory resolution for both the client and the business. Liaise with PII, making relevant notifications, preapproval of client correspondence and ensuring required reporting is done on a timely and accurate basis. To produce high quality written communication, and to communicate verbally with external parties and clients until matters are resolved. Ensure that a full and detailed audit trail is on file for each complaint case, with clear notes and all relevant documentation. To accurately complete and maintain the Complaints Register so it reflects the current position of complaints received at any time. Management To ensure all complaints are managed within regulatory timescales as per DISP. To identify and analyse the root cause of complaints across the business and to develop solutions in conjunction with other departments, to minimise reoccurrence. To build relationships with all areas of the business to ensure there is focus on continuous improvement and the avoidance of future complaints. To review the outcome FOS decisions ensuring any learnings are understood and appropriate actions taken. To maintain internal and external complaints procedures and ensure these are made available. To assist with the design and delivery of Complaint training to the wider business. Manage and develop the complaints team to ensure they are motivated, effective and provide excellent support to all parties both internally and externally. Review client correspondence produced by team members to ensure letters issued are of a high standard. Reporting To escalate areas of concern to HOCA, including potential high redress cases, trends identified and emerging risks to the business. Completion of RegData FCA complaint returns and notify HOCA when FCA notification events occurs such as redress payments over £50K and advisers with 3+ upheld complaints in a 12-month rolling period. To regularly produce management information and reports for relevant internal committees and to present this information when required to do so. To regularly update Finance with potential redress provision. SM&CR Responsibilities As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions. Individual Conduct Rules You must act with integrity You must act with due care, skill and diligence You must be open and co-operative with the FCA, PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct You must act to deliver good outcomes for clients Experience / Skills Required 5+ years' Complaint Manager (Wealth) experience. Strong understanding of end-to-end operations and client services in an IFA environment. Proven financial services background with FCA regulations knowledge. Key member of successful teams; experienced in senior/Exec presentations and reporting. Skilled in data analysis, root cause analysis, and driving improvements. Excellent written and verbal communication; strong analytical/report writing skills. Able to prioritise, meet deadlines, and work collaboratively across business areas. Confident in evidence-based views; able to challenge senior colleagues appropriately. Skilled at balancing differing team priorities to deliver results. Discreet, confidential, and proficient in MS Office (Excel, Word, Outlook, PowerPoint). Experienced in target-driven operational environments.
