Arcas Technology is partnered with a leading charity based in London who are currently looking for an experienced IT Manager to join their business on a permanent basis. The charity operates in the Cloud, and right from the start, you'll have the opportunity to engage in several projects, including the rollout of a new CRM system. Responsibilities: Lead innovative solutions and spearhead project initiatives, ensuring seamless project delivery by the team. Establish and manage an efficient workload management system, streamlining prioritization and progress tracking processes. Foster a culture of innovation to streamline workflows, enhance compliance, and embrace automated change and release practices. Proactively identify and address inefficiencies in existing processes, driving initiatives to eliminate bottlenecks. Uphold best practices across implementation, testing, verification, and change management processes. Instill a culture of continuous improvement focused on optimizing costs and benefits. Develop and implement KPIs and metrics to enhance visibility and drive performance improvements. Define project objectives, acceptance criteria, and oversee their successful completion. Monitor technical operations through KPIs and intervene as necessary. Effectively manage relationships with internal and external stakeholders, serving as a representative in cross-organizational engagements. Lead the evaluation and selection of vendor contracts, ensuring thorough due diligence. Ensure adherence to best practices in change, release, incident, and problem management, aligning with information security management systems (ISMS). Contribute to cyber registers, documentation, and audits as needed, with a strong focus on IT-related deliverables. Ensure operational excellence and compliance within Data Protection and Service Desk functions, optimizing resourcing, processes, and policy adherence. Key Skills: Strong understanding of coding principles and structures. Proficiency in core cloud concepts, architectures, and best practices (preferably AWS). Familiarity with systems lifecycle management and effective stakeholder engagement. Knowledge of single sign-on, federated identity, and related protocols, including OKTA. Experience with monitoring and troubleshooting systems. Proficiency in CRMs (e.g., Salesforce) and productivity suites like Google Workspace. Familiarity with collaboration tools such as Atlassian (JIRA, Confluence). Competence in Mac/iOS and Chrome OS/Chrome Enterprise environments. Understanding of encryption technologies, including symmetric/asymmetric encryption and TLS. Knowledge of RESTful APIs and Learning Tools Interoperability (LTI). Strong project management skills. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
May 22, 2024
Full time
Arcas Technology is partnered with a leading charity based in London who are currently looking for an experienced IT Manager to join their business on a permanent basis. The charity operates in the Cloud, and right from the start, you'll have the opportunity to engage in several projects, including the rollout of a new CRM system. Responsibilities: Lead innovative solutions and spearhead project initiatives, ensuring seamless project delivery by the team. Establish and manage an efficient workload management system, streamlining prioritization and progress tracking processes. Foster a culture of innovation to streamline workflows, enhance compliance, and embrace automated change and release practices. Proactively identify and address inefficiencies in existing processes, driving initiatives to eliminate bottlenecks. Uphold best practices across implementation, testing, verification, and change management processes. Instill a culture of continuous improvement focused on optimizing costs and benefits. Develop and implement KPIs and metrics to enhance visibility and drive performance improvements. Define project objectives, acceptance criteria, and oversee their successful completion. Monitor technical operations through KPIs and intervene as necessary. Effectively manage relationships with internal and external stakeholders, serving as a representative in cross-organizational engagements. Lead the evaluation and selection of vendor contracts, ensuring thorough due diligence. Ensure adherence to best practices in change, release, incident, and problem management, aligning with information security management systems (ISMS). Contribute to cyber registers, documentation, and audits as needed, with a strong focus on IT-related deliverables. Ensure operational excellence and compliance within Data Protection and Service Desk functions, optimizing resourcing, processes, and policy adherence. Key Skills: Strong understanding of coding principles and structures. Proficiency in core cloud concepts, architectures, and best practices (preferably AWS). Familiarity with systems lifecycle management and effective stakeholder engagement. Knowledge of single sign-on, federated identity, and related protocols, including OKTA. Experience with monitoring and troubleshooting systems. Proficiency in CRMs (e.g., Salesforce) and productivity suites like Google Workspace. Familiarity with collaboration tools such as Atlassian (JIRA, Confluence). Competence in Mac/iOS and Chrome OS/Chrome Enterprise environments. Understanding of encryption technologies, including symmetric/asymmetric encryption and TLS. Knowledge of RESTful APIs and Learning Tools Interoperability (LTI). Strong project management skills. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. So, what are you waiting for? Join a Community that cares about you! More about your role This role is on a 12 month FTC basis. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. For more information, please download our job profile available on our website. This role is agile/home based and, as the majority of your work will focus mainly in the Leeds/Bradford area. More about you We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. The essential criteria for this role are: Drivers licence and access to a vehicle Team player with a positive, can do attitude Excellent communication and time management skills Can demonstrate an understanding of the operating environment and legislation Flexible and adaptable to change Housing background preferred but not essential Experience of working in a fast-paced customer service environment Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
May 22, 2024
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. So, what are you waiting for? Join a Community that cares about you! More about your role This role is on a 12 month FTC basis. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. For more information, please download our job profile available on our website. This role is agile/home based and, as the majority of your work will focus mainly in the Leeds/Bradford area. More about you We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. The essential criteria for this role are: Drivers licence and access to a vehicle Team player with a positive, can do attitude Excellent communication and time management skills Can demonstrate an understanding of the operating environment and legislation Flexible and adaptable to change Housing background preferred but not essential Experience of working in a fast-paced customer service environment Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
Are you a talented Refrigeration Engineer looking for an exciting opportunity in the heart of Glasgow? Join our dynamic team and be a crucial part of safeguarding properties and lives across Glasgow. As a Refrigeration Engineer with us, you will be responsible for the maintenance, servicing, and repair of commercial refrigeration systems across various sites across the west of Scotland. Location: Glasgow (Mobile) Salary: Competitive (up to 44,300 depending on experience) Employment type: Full-time, permanent, Monday-Friday What we offer: Van Competitive salary and benefits package Opportunities for professional development and training A supportive team environment that encourages innovation and growth Varied projects across commercial, residential, and industrial sectors Duties: Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures. Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. Prioritise maintenance and repair work to achieve agreed timescales and response times. Order spares to the laid-down procedures. Identify non-repairable faults in plant and machinery and promptly advise the Line manager of findings, with recommendations regarding suitable replacement. Ensure that compliance documentation is always completed and up to date. Carry out surveys and complete reports as required by City management. Carry out minor alterations and installations within the individual's technical competence in accordance with current specifications. Requirements: Proven experience as a Refrigeration Engineer, preferably in a commercial setting Relevant refrigeration qualifications (e.g., NVQ, City and Guilds or equivalent) Knowledge of various types of refrigeration systems and associated equipment Ability to work independently and as part of a team Full UK driving licence An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Hannah Mitchell at Randstad C&P Newcastle Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 22, 2024
Full time
Are you a talented Refrigeration Engineer looking for an exciting opportunity in the heart of Glasgow? Join our dynamic team and be a crucial part of safeguarding properties and lives across Glasgow. As a Refrigeration Engineer with us, you will be responsible for the maintenance, servicing, and repair of commercial refrigeration systems across various sites across the west of Scotland. Location: Glasgow (Mobile) Salary: Competitive (up to 44,300 depending on experience) Employment type: Full-time, permanent, Monday-Friday What we offer: Van Competitive salary and benefits package Opportunities for professional development and training A supportive team environment that encourages innovation and growth Varied projects across commercial, residential, and industrial sectors Duties: Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures. Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. Prioritise maintenance and repair work to achieve agreed timescales and response times. Order spares to the laid-down procedures. Identify non-repairable faults in plant and machinery and promptly advise the Line manager of findings, with recommendations regarding suitable replacement. Ensure that compliance documentation is always completed and up to date. Carry out surveys and complete reports as required by City management. Carry out minor alterations and installations within the individual's technical competence in accordance with current specifications. Requirements: Proven experience as a Refrigeration Engineer, preferably in a commercial setting Relevant refrigeration qualifications (e.g., NVQ, City and Guilds or equivalent) Knowledge of various types of refrigeration systems and associated equipment Ability to work independently and as part of a team Full UK driving licence An ideal candidate will be: Flexible and patient A team player Able to understand complex information and demonstrate attention to detail Remain professional and communicate strongly A can-do attitude If this sounds like you please get in touch by contacting Hannah Mitchell at Randstad C&P Newcastle Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Commercial Property Manager Client Side Niche Portfolio Sector FTSE 250 REIT An opportunity for a Property Manager to work for a leading client-side property organisation with a significant portfolio of assets across the United Kingdom. An FTSE 250 company, a specialist investor that operates in a niche property sector with a portfolio located across the UK and Ireland. The REIT has over 500 properties under management, delivery of high-quality property and facilities management is key to tenant relationships and maintaining the assets of the company. The company is recruiting for a Property Manager on a fix term contract basis for 12 Months. This will be covering a portfolio of properties. Duties will include: Property inspections and tenant review meetings. Service charge management including budgets and annual reconciliations. Management of planned and reactive maintenance contracts. Health & Safety compliance management. Contractor liaison and management. Effective tenant communication and support. Rent collection and debt control. Providing technical support to our in-house Helpdesk staff. Lease management ensuring compliance of both the Landlord and Tenant. Overseeing Lease assignments, Licence for Alterations etc and liaising with solicitors. Liaison with the wider property team. Support the drive for change and improvement within the business. The Reward: In return, you'll receive a competitive salary, depending on experience, access to company cars or business mileage paid.
May 22, 2024
Contractor
Commercial Property Manager Client Side Niche Portfolio Sector FTSE 250 REIT An opportunity for a Property Manager to work for a leading client-side property organisation with a significant portfolio of assets across the United Kingdom. An FTSE 250 company, a specialist investor that operates in a niche property sector with a portfolio located across the UK and Ireland. The REIT has over 500 properties under management, delivery of high-quality property and facilities management is key to tenant relationships and maintaining the assets of the company. The company is recruiting for a Property Manager on a fix term contract basis for 12 Months. This will be covering a portfolio of properties. Duties will include: Property inspections and tenant review meetings. Service charge management including budgets and annual reconciliations. Management of planned and reactive maintenance contracts. Health & Safety compliance management. Contractor liaison and management. Effective tenant communication and support. Rent collection and debt control. Providing technical support to our in-house Helpdesk staff. Lease management ensuring compliance of both the Landlord and Tenant. Overseeing Lease assignments, Licence for Alterations etc and liaising with solicitors. Liaison with the wider property team. Support the drive for change and improvement within the business. The Reward: In return, you'll receive a competitive salary, depending on experience, access to company cars or business mileage paid.
Our Public Sector client is looking to recruit a number of HR Officers on a initial 3 month contract. Responsibilities in the role will include: Providing technical advice and guidance on a range of HR matters, in line with current HR best practice, ensuring policies and processes are adhered to, interpreted, and owned, providing challenge to where necessary. Proactive management of employee relations cases, providing appropriate professional advice and guidance based on legislation and in line with policies and procedures. Managing interventions to address key people issues and support the implementation of workforce plans. Developing and maintaining knowledge of the service area and using a range of HR data to identify patterns and trends in order to be able to understand and advise on workforce issues and interventions. Challenges & Opportunities: This is a fast-paced environment therefore you will need to be well organised, resilient and able to prioritise your own workload. The main objectives of this role are to: Provide advice, updates, and direction (sometimes high level and complex) on a range of Employee Relations matters (including ill health; disciplinary; performance capability; grievance; probation) Assist with Organisational Change (Restructures & TUPE). Contribute to workforce strategies and planning, working with finance and data teams and managing projects to support implementation. Monthly review of sickness and unplanned absence management, and working with the team to identify appropriate interventions. Support managers/ teams with performance management where appropriate to support early interventions and signpost to the HR Service Desk as required. Support the team and colleagues to identify and make improvements to the service provided to directorates. This role will a mixture of remote working and travel to various business sites across Hertfordshire. If this role is of interest please apply today for immediate consideration.
May 21, 2024
Contractor
Our Public Sector client is looking to recruit a number of HR Officers on a initial 3 month contract. Responsibilities in the role will include: Providing technical advice and guidance on a range of HR matters, in line with current HR best practice, ensuring policies and processes are adhered to, interpreted, and owned, providing challenge to where necessary. Proactive management of employee relations cases, providing appropriate professional advice and guidance based on legislation and in line with policies and procedures. Managing interventions to address key people issues and support the implementation of workforce plans. Developing and maintaining knowledge of the service area and using a range of HR data to identify patterns and trends in order to be able to understand and advise on workforce issues and interventions. Challenges & Opportunities: This is a fast-paced environment therefore you will need to be well organised, resilient and able to prioritise your own workload. The main objectives of this role are to: Provide advice, updates, and direction (sometimes high level and complex) on a range of Employee Relations matters (including ill health; disciplinary; performance capability; grievance; probation) Assist with Organisational Change (Restructures & TUPE). Contribute to workforce strategies and planning, working with finance and data teams and managing projects to support implementation. Monthly review of sickness and unplanned absence management, and working with the team to identify appropriate interventions. Support managers/ teams with performance management where appropriate to support early interventions and signpost to the HR Service Desk as required. Support the team and colleagues to identify and make improvements to the service provided to directorates. This role will a mixture of remote working and travel to various business sites across Hertfordshire. If this role is of interest please apply today for immediate consideration.
Compliance Team Leader Remote The Role Working remotely, you will lead and drive the Kitchen & Air compliance field teams, ensuring that all Kitchen & Air Contracts assigned are delivered within agreed time scales and in line with required industry standard and specifications across the Thames Valley area. IOSHH Training (preferred) Must be familiar with TR19 standards & regulations. The main compliance areas of work being: General Ventilation Cleaning & Surveys Fire Damper drop testing & remedials Kitchen extract Fire Safety Cleaning Site surveys Site and staff audits Duties Coordination of onsite jobs in line with agreed scope of works - setting job priorities, ensuring that sufficient manpower is available to carry out the work required and ensuring that the team are clear of their duties. Direct line management of Compliance Supervisors including management of any personnel/HR related tasks, such as sickness, performance reviews, disciplinary etc. To be responsible for day-to-day project management of larger contracts. To ensure that on site work is carried out with due regard to customers , Statutory and Health and Safety (H&S) Regulations, by being aware of H&S procedures. To be on call, out of hours to support field staff with any on site issues, to eliminate incomplete jobs. Provide technical support and guidance within all main compliance areas of work. Support the sales team with technical advice and attend site meetings/surveys where required. To provide detailed accurate and regular job updates to admin team Conduct on site audits to assess field staff performance levels in line with company standards and industry specifications. Completion of desk top audits Provide on the job training of new & existing supervisors and operatives and temporary labour / Subcontractors (where used), ensuring regular review and development plans put in place where required to support and upskill. To supervise the Compliance Supervisors and Operatives to ensure that the work is carried out according to the required standard/specification, in accordance with training received and skills acquired. Provide support with any on site issues, access problems, concerns etc. working with the client and admin teams to provide solutions for customer satisfaction. Identify on site efficiencies and support the implementation of these. Provide support to develop and improve digital compliance system for onsite working. Supporting induction process of new starters Ensure team members are up to date with their expenses. Monitor vehicle accidents incidents and vehicle husbandry within the team, and report as necessary. Although the Team Leader is not the budget holder, they are responsible for ensuring that jobs are completed within the allotted costs. In conjunction with the Warehouse Manager, ensuring that all general and specialised equipment is maintained in a serviceable condition. Supporting the Warehouse Manager with ensuring stock levels are kept maintained to support field staff teams and avoid any downtime in delivery. Organisation of diary management and having the ability to be flexible in this to deal with any reactive on-site needs. Foster, cultivate and maintain working standards within their team and in addition expected to always maintain good working relationships. Instilling company values of Respect, Honesty & Ownership To ensure positive working environments are fostered for onsite personnel and report back to management any ongoing / further issues. The package: £37,180 based on a 37.5-hour week Company vehicle/van Smart Phone Laptop / Tablet On the job Training as required Please send a CV detailing your relevant experience and including full contact details for immediate consideration to (url removed) or (url removed)
May 21, 2024
Full time
Compliance Team Leader Remote The Role Working remotely, you will lead and drive the Kitchen & Air compliance field teams, ensuring that all Kitchen & Air Contracts assigned are delivered within agreed time scales and in line with required industry standard and specifications across the Thames Valley area. IOSHH Training (preferred) Must be familiar with TR19 standards & regulations. The main compliance areas of work being: General Ventilation Cleaning & Surveys Fire Damper drop testing & remedials Kitchen extract Fire Safety Cleaning Site surveys Site and staff audits Duties Coordination of onsite jobs in line with agreed scope of works - setting job priorities, ensuring that sufficient manpower is available to carry out the work required and ensuring that the team are clear of their duties. Direct line management of Compliance Supervisors including management of any personnel/HR related tasks, such as sickness, performance reviews, disciplinary etc. To be responsible for day-to-day project management of larger contracts. To ensure that on site work is carried out with due regard to customers , Statutory and Health and Safety (H&S) Regulations, by being aware of H&S procedures. To be on call, out of hours to support field staff with any on site issues, to eliminate incomplete jobs. Provide technical support and guidance within all main compliance areas of work. Support the sales team with technical advice and attend site meetings/surveys where required. To provide detailed accurate and regular job updates to admin team Conduct on site audits to assess field staff performance levels in line with company standards and industry specifications. Completion of desk top audits Provide on the job training of new & existing supervisors and operatives and temporary labour / Subcontractors (where used), ensuring regular review and development plans put in place where required to support and upskill. To supervise the Compliance Supervisors and Operatives to ensure that the work is carried out according to the required standard/specification, in accordance with training received and skills acquired. Provide support with any on site issues, access problems, concerns etc. working with the client and admin teams to provide solutions for customer satisfaction. Identify on site efficiencies and support the implementation of these. Provide support to develop and improve digital compliance system for onsite working. Supporting induction process of new starters Ensure team members are up to date with their expenses. Monitor vehicle accidents incidents and vehicle husbandry within the team, and report as necessary. Although the Team Leader is not the budget holder, they are responsible for ensuring that jobs are completed within the allotted costs. In conjunction with the Warehouse Manager, ensuring that all general and specialised equipment is maintained in a serviceable condition. Supporting the Warehouse Manager with ensuring stock levels are kept maintained to support field staff teams and avoid any downtime in delivery. Organisation of diary management and having the ability to be flexible in this to deal with any reactive on-site needs. Foster, cultivate and maintain working standards within their team and in addition expected to always maintain good working relationships. Instilling company values of Respect, Honesty & Ownership To ensure positive working environments are fostered for onsite personnel and report back to management any ongoing / further issues. The package: £37,180 based on a 37.5-hour week Company vehicle/van Smart Phone Laptop / Tablet On the job Training as required Please send a CV detailing your relevant experience and including full contact details for immediate consideration to (url removed) or (url removed)
Helpdesk Administrator - Enfield - £25k/£30k per annum depending on experience My client are currently recruiting for a Facilities Management Helpdesk Administrator. Following the award of a new contract they are looking for an ambitious individual to work in their Facilities Management team. Monday to Friday 8:00am to 17:00pm Office based role Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Check and maintain FM Helpdesk Inbox Schedule PPM, reactive and help desk call outs. Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers. Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data Support the Office & Contract Managers in the administration & delivery of departmental objectives. Attending to queries should they arise. General administration support Chasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasks. Organization of day-to-day work to ensure that all key tasks are fulfilled. Facilities management Help Desk Experience is essential General Administration CAFM knowledge will be an advantage
May 21, 2024
Full time
Helpdesk Administrator - Enfield - £25k/£30k per annum depending on experience My client are currently recruiting for a Facilities Management Helpdesk Administrator. Following the award of a new contract they are looking for an ambitious individual to work in their Facilities Management team. Monday to Friday 8:00am to 17:00pm Office based role Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Check and maintain FM Helpdesk Inbox Schedule PPM, reactive and help desk call outs. Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers. Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data Support the Office & Contract Managers in the administration & delivery of departmental objectives. Attending to queries should they arise. General administration support Chasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasks. Organization of day-to-day work to ensure that all key tasks are fulfilled. Facilities management Help Desk Experience is essential General Administration CAFM knowledge will be an advantage
CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE Responsibilites Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy. Ensure service availability, security, and performance drives the function's activities. Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage. Colloborate with technical assurance and architecture teams to implement new services based on requirements. Recommend and implement changes to improve performance and security of products. Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities. Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations. Provide effective second and third line support resolving incidents escalated from the Service desk. Creating and maintaining technical documentation for services and related processes. Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy. Support in the delivery of the Cyber Security Strategy. Provide guidance and coaching to other members of the team. Resolving incidents in line with SLA and taking ownership of problem management related activities. Liaise with the Service Operations Manager to identify incident trends and problem management activities. Implement technical changes in line with the change management policy to support BAU and project led activities. Assist and enhance the Business Continuity and Disaster Recovery approach. Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities. Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution. Relevant Knowledge, Skills and Experience Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment. Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions Implementation of technical governance for role-based access control and cost containment. Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication. Demonstrable experience of change and configuration management. Demonstrable experience of using Azure Portal and Azure Powershell. Demonstrable knowledge of LAN, WAN and site-to-site connectivity. Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications. Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management. Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365. Experience of using technologies to improve the efficiency and effectiveness of an organisation. Experience of coaching and mentoring junior team members Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines. Strong communication skills and a capacity to work with a wide range of people. Ability to persuade and influence the correct technical outcome for the business. Strong collaboration skills, including with technical development functions. Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions Demonstrable experience of Mobile Device Management and Mobile Application Management policies. Desirable Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite. Azure Administrator AZ104 ITIL 4 Experience in liaising with, and monitoring the performance of external service provider.
May 21, 2024
Contractor
CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE Responsibilites Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy. Ensure service availability, security, and performance drives the function's activities. Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage. Colloborate with technical assurance and architecture teams to implement new services based on requirements. Recommend and implement changes to improve performance and security of products. Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities. Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations. Provide effective second and third line support resolving incidents escalated from the Service desk. Creating and maintaining technical documentation for services and related processes. Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy. Support in the delivery of the Cyber Security Strategy. Provide guidance and coaching to other members of the team. Resolving incidents in line with SLA and taking ownership of problem management related activities. Liaise with the Service Operations Manager to identify incident trends and problem management activities. Implement technical changes in line with the change management policy to support BAU and project led activities. Assist and enhance the Business Continuity and Disaster Recovery approach. Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities. Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution. Relevant Knowledge, Skills and Experience Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment. Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions Implementation of technical governance for role-based access control and cost containment. Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication. Demonstrable experience of change and configuration management. Demonstrable experience of using Azure Portal and Azure Powershell. Demonstrable knowledge of LAN, WAN and site-to-site connectivity. Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications. Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management. Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365. Experience of using technologies to improve the efficiency and effectiveness of an organisation. Experience of coaching and mentoring junior team members Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines. Strong communication skills and a capacity to work with a wide range of people. Ability to persuade and influence the correct technical outcome for the business. Strong collaboration skills, including with technical development functions. Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions Demonstrable experience of Mobile Device Management and Mobile Application Management policies. Desirable Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite. Azure Administrator AZ104 ITIL 4 Experience in liaising with, and monitoring the performance of external service provider.
Spectrum IT Recruitment (South) Ltd
Portsmouth, Hampshire
An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the field. Technical Know-How of VoiP O365 Ticketing Support Cloud Windows Server Active Directory Networking Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please apply to this advert, or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 21, 2024
Full time
An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the field. Technical Know-How of VoiP O365 Ticketing Support Cloud Windows Server Active Directory Networking Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please apply to this advert, or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Personal Assistant Location - Sandwich Full-Time Permanent Salary - up to £30,000 depending on experience Hours - Monday - Friday Do you have a solid track record in a PA role to director level? Can you organise, record and deliver information in a clear concise manner? Our client is an emerging and rapidly expanding enterprise specialising in risk management and investigative services. Their brand has quickly expanded to encompass our clients' offices across London, the Midlands, Manchester, and Kent. Their clientele comprises major accounting firms, multinational corporations, financial institutions, high-net-worth individuals, investors, and international law firms. Our client's diverse services include worldwide asset tracing (including crypto tracing), intelligence gathering, enhanced due diligence, fraud investigations, and digital forensics. Our client's commitment lies in delivering quality service with rapid response times. This presents an exceptional opportunity for an incoming Personal Assistant to play a pivotal role in supporting the Group Managing Director and the continuous growth of our client's business. Key Objectives for the Role of Personal Assistant Ensure the Group Manager is adequately prepared for each meeting Serve as a gatekeeper to optimise the General Manager's time usage Coordinate travel and accommodation arrangements Process expense filings Record minutes during team and other meetings Maintain the efficient operation of the Kent office in terms of administrative duties Oversee office supplier relationships Ensure compliance by monitoring adherence to the company's clear desk policy Update records, including those in our customer relationship management (CRM) platform Manage incoming and outgoing mail Provide support for administrative tasks typically handled by other team members Specifications for the role of Personal Assistant Must have a proven track record and prior experience as a PA, preferably at the director level of service The ideal candidate will be exceptionally organised and efficient in managing day-to-day role A proficient communicator, adept at handling phone calls and virtual meetings Self-assured and capable of effectively managing upwards to ensure the Group Manager's organisation Skilled in Microsoft Office applications - especially Outlook for email, calendar, task, and contact management - as well as other computer software, such as web browsers Comfortable with learning new software where required Exhibits a professional, optimistic, and proactive attitude The ability to be attentive to detail and quality of work coming in and going out is essential to this role Must be flexible and capable of swiftly adapting to new or revised instructions Comprehensive training will be provided to acquaint you with our team and clients, systems, and processes About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
May 21, 2024
Full time
Personal Assistant Location - Sandwich Full-Time Permanent Salary - up to £30,000 depending on experience Hours - Monday - Friday Do you have a solid track record in a PA role to director level? Can you organise, record and deliver information in a clear concise manner? Our client is an emerging and rapidly expanding enterprise specialising in risk management and investigative services. Their brand has quickly expanded to encompass our clients' offices across London, the Midlands, Manchester, and Kent. Their clientele comprises major accounting firms, multinational corporations, financial institutions, high-net-worth individuals, investors, and international law firms. Our client's diverse services include worldwide asset tracing (including crypto tracing), intelligence gathering, enhanced due diligence, fraud investigations, and digital forensics. Our client's commitment lies in delivering quality service with rapid response times. This presents an exceptional opportunity for an incoming Personal Assistant to play a pivotal role in supporting the Group Managing Director and the continuous growth of our client's business. Key Objectives for the Role of Personal Assistant Ensure the Group Manager is adequately prepared for each meeting Serve as a gatekeeper to optimise the General Manager's time usage Coordinate travel and accommodation arrangements Process expense filings Record minutes during team and other meetings Maintain the efficient operation of the Kent office in terms of administrative duties Oversee office supplier relationships Ensure compliance by monitoring adherence to the company's clear desk policy Update records, including those in our customer relationship management (CRM) platform Manage incoming and outgoing mail Provide support for administrative tasks typically handled by other team members Specifications for the role of Personal Assistant Must have a proven track record and prior experience as a PA, preferably at the director level of service The ideal candidate will be exceptionally organised and efficient in managing day-to-day role A proficient communicator, adept at handling phone calls and virtual meetings Self-assured and capable of effectively managing upwards to ensure the Group Manager's organisation Skilled in Microsoft Office applications - especially Outlook for email, calendar, task, and contact management - as well as other computer software, such as web browsers Comfortable with learning new software where required Exhibits a professional, optimistic, and proactive attitude The ability to be attentive to detail and quality of work coming in and going out is essential to this role Must be flexible and capable of swiftly adapting to new or revised instructions Comprehensive training will be provided to acquaint you with our team and clients, systems, and processes About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.
ICT Supplier Support Manager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. Ability to triage and monitor issues through to completion. Understanding of ICT related data legislation. Knowledge of quality management and improvement approaches. Evidence of successful improvement of complex processes. If interested, click the apply button now! At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
May 21, 2024
Full time
ICT Supplier Support Manager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference to supplier management and change control. Ability to triage and monitor issues through to completion. Understanding of ICT related data legislation. Knowledge of quality management and improvement approaches. Evidence of successful improvement of complex processes. If interested, click the apply button now! At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Job Title: Grounds Maintenance Technician Location: Bristol Salary: £25,000 per annum, with access to a generous bonus scheme on completion of probation Job Type: Permanent, Full time - 40 hours per week. About us: LandscapeCare is a subsidiary of Plant Care, a company that has been putting the customer first for over 45 years. We're proud to provide our customers with all aspects of commercial grounds maintenance, our sharp attention to detail and our friendly, personal service. At LandscapeCare, we put passion and pride into landscaping and ground maintenance for all our contented clients. About the Role: The Grounds Maintenance Technician will maintain the exterior grounds on customers' premises and associated works. They will need to be self-motivated with the ability to make decisions, be able to demonstrate good organisational skills with attention to detail. They will be required to communicate with the clients' representatives on site and be courteous and display a problem-solving attitude. Key Responsibilities: As Grounds Maintenance Technician, your daily tasks will be as follows: Working as part of an enthusiastic team of technicians. Grass cutting. Stimming. Maintaining shrubs, hedges and trees. Litter picking. Weed control. About you: The ideal candidate will have: A full UK driving licence. Some horticultural/landscaping experience. This is not essential but would be highly advantageous. A willingness towards heavy lifting/manual labour. This type of work comes with the territory! Holding PA1 and PA6a spraying licences would be desirable, but training will be provided if you don't currently have these certificates. A professional, kind and courteous attitude towards both customers and colleagues alike. Benefits: 20 days holiday + 8 bank hols, + 3 days between Christmas and New Year as we are closed during that period. Competitive salary Chance to be in the great outdoors for your job (you won't be chained to a desk!) Training provided for licences where necessary Stable, full-time, permanent role To apply, you must be eligible to live and work in the UK. Please click the APPLY button to send your CV for this role. Candidates with experience or relevant job titles of; Team lead landscaper, team leader skilled landscaper, Hard Landscaper, Skilled Tradesperson, Landscape Gardener, Experienced Groundworker, Landscape, Landscaper, Landscaping, Garden, Gardener, Gardening, Soft Landscaper, Grounds, Ground Maintenance Operative, General Maintenance, Project Manager, Garden Project Management, Fencer, Fencing, Carpenter, Ground Work, Multi-Skilled Operator, Building Services Operator, Skilled Labourer, labourer, Skilled Trades, Multi Trade, Grounds Worker will also be considered for this role.
May 21, 2024
Full time
Job Title: Grounds Maintenance Technician Location: Bristol Salary: £25,000 per annum, with access to a generous bonus scheme on completion of probation Job Type: Permanent, Full time - 40 hours per week. About us: LandscapeCare is a subsidiary of Plant Care, a company that has been putting the customer first for over 45 years. We're proud to provide our customers with all aspects of commercial grounds maintenance, our sharp attention to detail and our friendly, personal service. At LandscapeCare, we put passion and pride into landscaping and ground maintenance for all our contented clients. About the Role: The Grounds Maintenance Technician will maintain the exterior grounds on customers' premises and associated works. They will need to be self-motivated with the ability to make decisions, be able to demonstrate good organisational skills with attention to detail. They will be required to communicate with the clients' representatives on site and be courteous and display a problem-solving attitude. Key Responsibilities: As Grounds Maintenance Technician, your daily tasks will be as follows: Working as part of an enthusiastic team of technicians. Grass cutting. Stimming. Maintaining shrubs, hedges and trees. Litter picking. Weed control. About you: The ideal candidate will have: A full UK driving licence. Some horticultural/landscaping experience. This is not essential but would be highly advantageous. A willingness towards heavy lifting/manual labour. This type of work comes with the territory! Holding PA1 and PA6a spraying licences would be desirable, but training will be provided if you don't currently have these certificates. A professional, kind and courteous attitude towards both customers and colleagues alike. Benefits: 20 days holiday + 8 bank hols, + 3 days between Christmas and New Year as we are closed during that period. Competitive salary Chance to be in the great outdoors for your job (you won't be chained to a desk!) Training provided for licences where necessary Stable, full-time, permanent role To apply, you must be eligible to live and work in the UK. Please click the APPLY button to send your CV for this role. Candidates with experience or relevant job titles of; Team lead landscaper, team leader skilled landscaper, Hard Landscaper, Skilled Tradesperson, Landscape Gardener, Experienced Groundworker, Landscape, Landscaper, Landscaping, Garden, Gardener, Gardening, Soft Landscaper, Grounds, Ground Maintenance Operative, General Maintenance, Project Manager, Garden Project Management, Fencer, Fencing, Carpenter, Ground Work, Multi-Skilled Operator, Building Services Operator, Skilled Labourer, labourer, Skilled Trades, Multi Trade, Grounds Worker will also be considered for this role.
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets KEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Responsible for the upkeep and quality of the knowledge base for the team Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Ensure that there is continual service review and improvement of all processes and procedures Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different asks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets KEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Responsible for the upkeep and quality of the knowledge base for the team Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Ensure that there is continual service review and improvement of all processes and procedures Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different asks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
May 21, 2024
Full time
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
May 21, 2024
Full time
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Client Services Manager William Martin Location: Hybrid working based at the Bromsgrove Office 4 days per week, with one day per week home based/remote. Salary: £23,400 - £25,000 per annum + Benefits Job Type: Full time Permanent About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role Reporting to the Client Services Team Leaders, the role will be responsible for pro-actively supporting clients and managing the routine aspects of the client account in conjunction with the Scheduling team and Account Managers. Working with the Helpdesk, the Client Services Manager will also provide guidance and advice to customers in respect of the bespoke web-based property risk management system, Meridian, to achieve a high level of H&S compliance. Key Duties: Build an excellent relationship with clients and ensure that there is a supportive voice either on the phone or via email. Receive and process new job requests for both visits and other services on Meridian, chasing purchase orders where required. Providing quotations to clients using a standard fee matrix. Update service fees on a yearly basis as agreed with Account Directors. Check repeat work on the system and amend/ remove as necessary. Ensure all orders are recorded on Meridian Scheduling system for at least six months ahead including Meridian and system fees. Running monthly exports as required for work planning purposes. Updating client reports each month and submitting to clients as required and attending SLA meetings as required. Ensure the Account Director and/or Technical Account Managers are fully briefed on relevant client specific issues and provide summary information on the account status for client meetings. Maintain client information sheets containing client specific information. Update/maintain forecasting documentation (fee pipeline for rolling 12 months). Assist with invoice queries clients may have. Upload client reports to Meridian and/or other systems as stipulated by client. Assist with report queries from both internal colleagues and clients, ensuring the client is informed of the progress of their reports. To co-ordinate and distribute information to clients as required. Key Activities - Meridian Support Administer client portfolio variations, in conjunction with the Helpdesk (sold/new sites). Take ownership of queries to ensure resolution or escalate to the Helpdesk - client to be updated with progress if there are delays in responses. Become a 'super user' of the company's data management system - understand differences between client functionalities. Key Activities - General Management of calls and enquiries to the central telephone line. Attend training as necessary for the role. Attend team and company meetings. To report IT issues as they arise, keeping the Client Services Team Leaders updated. To put forward suggestions to improve IT systems. To respond to emails in a timely manner ensuring accuracy and professionalism in content. To undertake additional tasks and responsibilities as may be reasonably required. Personal Attributes Accuracy with an eye for detail; able to self-check own work. Ability to work on own initiative and pro-active approach to problem solving. Self-motivated and highly organised, with the ability to prioritise own workload and work to deadlines. Enthusiastic team player with a 'can do' attitude. Committed to going the extra mile to get the job done. The ability to deal with client enquiries in a positive manner presenting a professional image of the organisation at all times, solving queries or escalating as necessary. What you will need Essential Excellent telephone manner. Previous customer service background. Excellent IT skills, to include all Office products and specifically Excel. Data-input experience. Willingness to learn new IT. Desired A-level standard of education. Previous experience in a Client Service role. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDLS
May 21, 2024
Full time
Client Services Manager William Martin Location: Hybrid working based at the Bromsgrove Office 4 days per week, with one day per week home based/remote. Salary: £23,400 - £25,000 per annum + Benefits Job Type: Full time Permanent About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role Reporting to the Client Services Team Leaders, the role will be responsible for pro-actively supporting clients and managing the routine aspects of the client account in conjunction with the Scheduling team and Account Managers. Working with the Helpdesk, the Client Services Manager will also provide guidance and advice to customers in respect of the bespoke web-based property risk management system, Meridian, to achieve a high level of H&S compliance. Key Duties: Build an excellent relationship with clients and ensure that there is a supportive voice either on the phone or via email. Receive and process new job requests for both visits and other services on Meridian, chasing purchase orders where required. Providing quotations to clients using a standard fee matrix. Update service fees on a yearly basis as agreed with Account Directors. Check repeat work on the system and amend/ remove as necessary. Ensure all orders are recorded on Meridian Scheduling system for at least six months ahead including Meridian and system fees. Running monthly exports as required for work planning purposes. Updating client reports each month and submitting to clients as required and attending SLA meetings as required. Ensure the Account Director and/or Technical Account Managers are fully briefed on relevant client specific issues and provide summary information on the account status for client meetings. Maintain client information sheets containing client specific information. Update/maintain forecasting documentation (fee pipeline for rolling 12 months). Assist with invoice queries clients may have. Upload client reports to Meridian and/or other systems as stipulated by client. Assist with report queries from both internal colleagues and clients, ensuring the client is informed of the progress of their reports. To co-ordinate and distribute information to clients as required. Key Activities - Meridian Support Administer client portfolio variations, in conjunction with the Helpdesk (sold/new sites). Take ownership of queries to ensure resolution or escalate to the Helpdesk - client to be updated with progress if there are delays in responses. Become a 'super user' of the company's data management system - understand differences between client functionalities. Key Activities - General Management of calls and enquiries to the central telephone line. Attend training as necessary for the role. Attend team and company meetings. To report IT issues as they arise, keeping the Client Services Team Leaders updated. To put forward suggestions to improve IT systems. To respond to emails in a timely manner ensuring accuracy and professionalism in content. To undertake additional tasks and responsibilities as may be reasonably required. Personal Attributes Accuracy with an eye for detail; able to self-check own work. Ability to work on own initiative and pro-active approach to problem solving. Self-motivated and highly organised, with the ability to prioritise own workload and work to deadlines. Enthusiastic team player with a 'can do' attitude. Committed to going the extra mile to get the job done. The ability to deal with client enquiries in a positive manner presenting a professional image of the organisation at all times, solving queries or escalating as necessary. What you will need Essential Excellent telephone manner. Previous customer service background. Excellent IT skills, to include all Office products and specifically Excel. Data-input experience. Willingness to learn new IT. Desired A-level standard of education. Previous experience in a Client Service role. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs INDLS
We are hiring a Customer Service Advisor; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth. What will our client offer you? Salary is circa £24,000 to £25,000 depending on experience Hours of work are 9:30 am to 5:30 pm Monday to Friday 31 days holiday including the Bank Holidays Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor) Access to Employee Assistance Programme (EAP) Up to 5 days extra unpaid holiday available at a salary sacrifice Free car parking As the Customer Service Advisor, you will be: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering Switchboard overflow Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public via telephone and email Processing internet, email and telephone orders using Sage and internal systems, chasing orders and updating clients on the progress of orders Preparing quotations for new and existing customers Dealing with email campaigns and promotions Monitoring customer s orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts Supporting the Area Sales Manager daily Dealing with the carriers, chasing deliveries, obtaining POD s, raising claims that may arise as a result of a failed delivery As the Customer Service Advisor, you will have: Excellent customer service skills, offering the best personal experience at all times Excellent written and verbal communication and organisational skills Computer literate with knowledge of Microsoft Office including Excel You may have experience of the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Assistant, Recruitment Co-ordinator, Recruitment Support, Sales Administrator, Helpdesk and Contact Centre Administrator For more information, please call Leah today on (phone number removed)
May 21, 2024
Full time
We are hiring a Customer Service Advisor; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth. What will our client offer you? Salary is circa £24,000 to £25,000 depending on experience Hours of work are 9:30 am to 5:30 pm Monday to Friday 31 days holiday including the Bank Holidays Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor) Access to Employee Assistance Programme (EAP) Up to 5 days extra unpaid holiday available at a salary sacrifice Free car parking As the Customer Service Advisor, you will be: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering Switchboard overflow Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public via telephone and email Processing internet, email and telephone orders using Sage and internal systems, chasing orders and updating clients on the progress of orders Preparing quotations for new and existing customers Dealing with email campaigns and promotions Monitoring customer s orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts Supporting the Area Sales Manager daily Dealing with the carriers, chasing deliveries, obtaining POD s, raising claims that may arise as a result of a failed delivery As the Customer Service Advisor, you will have: Excellent customer service skills, offering the best personal experience at all times Excellent written and verbal communication and organisational skills Computer literate with knowledge of Microsoft Office including Excel You may have experience of the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Assistant, Recruitment Co-ordinator, Recruitment Support, Sales Administrator, Helpdesk and Contact Centre Administrator For more information, please call Leah today on (phone number removed)
Acorn are looking for a Lead Product Designer to help us improve purchase and self-service journeys across multiple insurance brands. These journeys are the core of our business, and they cut across both web and mobile. In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain , and add value well beyond what customers expect from an insurance company. You'll have a passion for improving conversion and retention and you'll be the owner of all user experience design for the digital team. You'll own things such as redesigning landings, purchase flow s and launching new i nsurance products, both in app and on web. As part of the Digital team, y ou will work closely with P roduct Managers, B usiness Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers' trust and desire to stay with us as their insurer of choice. Job title: Lead Product Designer Location: Liverpool City Centre on a hybrid model Working hours: 37.5 Hour per week, Monday-Friday, 9am-5:30pm What you will be doing: Design and prototype simple, low friction digital experiences Own all stages of the design process from concept through launch Create design asset s and build a robust design system that works across brands Solve customer problems with a focus on the best experience while balancing company goals, regulatory constraints and effort of implementation Conduct user research and testing to inform design decisions and improve the user experience Test multiple solutions to iterate to the right design as evidenced by data Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines. Work autonomously across multiple agile teams. Prioritize appropriately: make trade-offs to speed up learning and balance competing priorities Build a deep understanding of user needs and business objectives in our specialist market What we are looking for: Strong portfolio demonstrating expertise in designing for both web and mobile platforms 5 + years experience designing modern products ; experience in insurtech or regulated industries would be a strong plus. Previous experience managing other designers History of leading discovery and ideation and aligning the group around a vision and approach Understanding of user-centered design principles and ability to drive usable insights from user research. Previous experience building design systems would be a strong plus. Proven track record of designing completely new experiences and end-to-end features Experience shipping mobile and desktop products in an agile environment Strong commitment to doing what is right for the customer and the company About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes All roles are subject to DBS and Financial checks.
May 21, 2024
Full time
Acorn are looking for a Lead Product Designer to help us improve purchase and self-service journeys across multiple insurance brands. These journeys are the core of our business, and they cut across both web and mobile. In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain , and add value well beyond what customers expect from an insurance company. You'll have a passion for improving conversion and retention and you'll be the owner of all user experience design for the digital team. You'll own things such as redesigning landings, purchase flow s and launching new i nsurance products, both in app and on web. As part of the Digital team, y ou will work closely with P roduct Managers, B usiness Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers' trust and desire to stay with us as their insurer of choice. Job title: Lead Product Designer Location: Liverpool City Centre on a hybrid model Working hours: 37.5 Hour per week, Monday-Friday, 9am-5:30pm What you will be doing: Design and prototype simple, low friction digital experiences Own all stages of the design process from concept through launch Create design asset s and build a robust design system that works across brands Solve customer problems with a focus on the best experience while balancing company goals, regulatory constraints and effort of implementation Conduct user research and testing to inform design decisions and improve the user experience Test multiple solutions to iterate to the right design as evidenced by data Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines. Work autonomously across multiple agile teams. Prioritize appropriately: make trade-offs to speed up learning and balance competing priorities Build a deep understanding of user needs and business objectives in our specialist market What we are looking for: Strong portfolio demonstrating expertise in designing for both web and mobile platforms 5 + years experience designing modern products ; experience in insurtech or regulated industries would be a strong plus. Previous experience managing other designers History of leading discovery and ideation and aligning the group around a vision and approach Understanding of user-centered design principles and ability to drive usable insights from user research. Previous experience building design systems would be a strong plus. Proven track record of designing completely new experiences and end-to-end features Experience shipping mobile and desktop products in an agile environment Strong commitment to doing what is right for the customer and the company About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes All roles are subject to DBS and Financial checks.
Warehouse Desk Clerk (Distribution & Recycling) Summary £25,000 - £34,000 per annum Full Time, 40 hours, shifts between 6am-10pm, occasional night shift cover 30-35 days' holiday (pro rata) 10% in-store discount Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Distribution & Recycling) at Lidl, you'll play an essential part in keeping us moving. From assessing and monitoring chill chain compliance to producing KPI reports, your initiative and attention to detail will help deliver transport services to our stores in a cost-efficient manner. You'll be sharing your insights too, supporting the Shift Leader and Department Manager in managing the daily desk and administrative processes. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Record KPIs and producing KPI/FLOP reports Proactively liaise with other departments to ensure any delays are clearly communicated Oversee our drivers and recycling contractors to ensure Health and Safety procedures are followed correctly Make sure that we are compliant with legislation standards and corporate guidelines What you'll need Administration experience in a dynamic, fast-paced environment A keen attention to detail with brilliant organisation skills The ability to confidently communicate with your colleagues and our partners Flexibility to work early mornings or late nights when required Excellent computer skills, including Excel and Word What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Ongoing training Pension scheme Enhanced family leave Plus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
May 21, 2024
Full time
Warehouse Desk Clerk (Distribution & Recycling) Summary £25,000 - £34,000 per annum Full Time, 40 hours, shifts between 6am-10pm, occasional night shift cover 30-35 days' holiday (pro rata) 10% in-store discount Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're focused, reliable and driven to deliver. Just like you. As a Desk Clerk (Distribution & Recycling) at Lidl, you'll play an essential part in keeping us moving. From assessing and monitoring chill chain compliance to producing KPI reports, your initiative and attention to detail will help deliver transport services to our stores in a cost-efficient manner. You'll be sharing your insights too, supporting the Shift Leader and Department Manager in managing the daily desk and administrative processes. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Record KPIs and producing KPI/FLOP reports Proactively liaise with other departments to ensure any delays are clearly communicated Oversee our drivers and recycling contractors to ensure Health and Safety procedures are followed correctly Make sure that we are compliant with legislation standards and corporate guidelines What you'll need Administration experience in a dynamic, fast-paced environment A keen attention to detail with brilliant organisation skills The ability to confidently communicate with your colleagues and our partners Flexibility to work early mornings or late nights when required Excellent computer skills, including Excel and Word What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Ongoing training Pension scheme Enhanced family leave Plus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Unifying Purpose of Role: To provide working hours support to the smooth running of the Reply London (Westminster) office estate, based on providing reception services and general office administration, as well as link to facilities management. Ethos: Presenting the polite, professional, and welcoming face of Reply in the UK, ensuring the London offices are efficient and functional and its occupants are kept safe and feel enabled to focus on delivering their business outcomes without fuss. Specific Duties (as directed by the Operations Supervisor): Staffing and keeping tidy the reception area, including welcoming employees, customers and guests; Managing the booking in of guests to the building and office; Receiving visitors, providing them with information and facilitating their unification with their host; Maintaining office security, communicating with the security guards as necessary; Supporting the implementation of health and safety procedures, including providing Fire Marshall and First Aid cover; Resolving office functionality issues, including supporting the Facilities Manager and building maintenance; Managing company correspondence, including phone calls, emails, letters, and packages; Arranging and managing courier runs; Supporting company event by assisting scheduling, visitor handling and arranging catering and room configurations; Monitor and manage inventory of office supplies; order and distribute office supplies as necessary; Assisting HR with the onboarding of new starters at the company; Preparing documents and maintaining associated records and databases, including desk occupancy surveys as required. Qualifications: In date Fire Marshall and First Aid training.
May 21, 2024
Seasonal
Unifying Purpose of Role: To provide working hours support to the smooth running of the Reply London (Westminster) office estate, based on providing reception services and general office administration, as well as link to facilities management. Ethos: Presenting the polite, professional, and welcoming face of Reply in the UK, ensuring the London offices are efficient and functional and its occupants are kept safe and feel enabled to focus on delivering their business outcomes without fuss. Specific Duties (as directed by the Operations Supervisor): Staffing and keeping tidy the reception area, including welcoming employees, customers and guests; Managing the booking in of guests to the building and office; Receiving visitors, providing them with information and facilitating their unification with their host; Maintaining office security, communicating with the security guards as necessary; Supporting the implementation of health and safety procedures, including providing Fire Marshall and First Aid cover; Resolving office functionality issues, including supporting the Facilities Manager and building maintenance; Managing company correspondence, including phone calls, emails, letters, and packages; Arranging and managing courier runs; Supporting company event by assisting scheduling, visitor handling and arranging catering and room configurations; Monitor and manage inventory of office supplies; order and distribute office supplies as necessary; Assisting HR with the onboarding of new starters at the company; Preparing documents and maintaining associated records and databases, including desk occupancy surveys as required. Qualifications: In date Fire Marshall and First Aid training.