Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
May 18, 2024
Full time
Officer experience of Northgate, is advantageous, assessing need against a scheme or policy PURPOSE OF THE JOB To process applications for service users wishing to join the Homesearch bidding scheme. Verifying all documentation and determining if a client qualifies to join the biding scheme. To provide advice and guidance to service users and stakeholders on the Homesearch bidding scheme and alternative housing options. To process all applications requests in line with the allocations policy and relevant legislations. PRINCIPAL ACCOUNTABILITIES Responsibilities Register and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements. Develop and update the applications functions of the Housing Applications database. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request. Knowledge, including educational qualifications: Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice Knowledge of Equalities legislation and good practice and its application in relation to housing services Experience: Must have experience of administration and word processing. Experience of inputting and validating data on a computer Must have prior experience of preparing statistical information Experience of service delivery to applicants in housing need
Role Purpose : The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping. Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally. Work Context: The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately 7.5bn and is critical to the economic growth of the County. It is regarded by Members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputation risks. The service operates in an environment with significant political and resident engagement, and has daily contact with MPs, Cabinet members, backbench Members and residents. Excellent customer service is standard and the post holder will be expected to embrace this in their approach, ensuring the team put the customer at the heart of everything they do. The team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the team's objectives of high quality service delivery, improved public accessibility, and customer care.The team leads in delivering the Corporate Directorate engagement strategy and the challenge of opening up the accessibility of our services to all of our customers, particularly through e-service strategies. Representative Accountabilities: Analysis, Reporting & Documentation Prepare reports/statistics/briefings to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Service Delivery Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate. Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Planning & Organising: Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services. Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Finance/Resource Management Maintain financial, and/or stock records, and review data to contribute to resource planning. Work with others Maintain a network of contacts, drawing on support and advice from others to resolve problems. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. People Management: May guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To work alongside colleagues in the maintenance of a safe working environment reporting incidents, accidents, repairs and maintenance promptly and taking appropriate action as required. Adherence to safe working under the health and safety policy is required. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines. Willingness to study for a relevant professional qualification if appropriate. For some roles a relevant degree may be required. Good IT skills. Ability to work with others to achieve objectives and improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service. High level administrative/organisational and analytical skills. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Role Summary: Roles at this level provide a comprehensive business support service in a defined service or functional area, or provide specialist support services. Many will possess technical rather than professional expertise in the main disciplines, or have substantial experience of administrative procedures to enable them to guide and advise others. There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks ahead and prioritise to accommodate non standard work. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2024
Seasonal
Role Purpose : The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping. Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally. Work Context: The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets. The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately 7.5bn and is critical to the economic growth of the County. It is regarded by Members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputation risks. The service operates in an environment with significant political and resident engagement, and has daily contact with MPs, Cabinet members, backbench Members and residents. Excellent customer service is standard and the post holder will be expected to embrace this in their approach, ensuring the team put the customer at the heart of everything they do. The team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the team's objectives of high quality service delivery, improved public accessibility, and customer care.The team leads in delivering the Corporate Directorate engagement strategy and the challenge of opening up the accessibility of our services to all of our customers, particularly through e-service strategies. Representative Accountabilities: Analysis, Reporting & Documentation Prepare reports/statistics/briefings to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Service Delivery Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate. Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Planning & Organising: Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services. Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Finance/Resource Management Maintain financial, and/or stock records, and review data to contribute to resource planning. Work with others Maintain a network of contacts, drawing on support and advice from others to resolve problems. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. People Management: May guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To work alongside colleagues in the maintenance of a safe working environment reporting incidents, accidents, repairs and maintenance promptly and taking appropriate action as required. Adherence to safe working under the health and safety policy is required. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines. Willingness to study for a relevant professional qualification if appropriate. For some roles a relevant degree may be required. Good IT skills. Ability to work with others to achieve objectives and improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service. High level administrative/organisational and analytical skills. Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Role Summary: Roles at this level provide a comprehensive business support service in a defined service or functional area, or provide specialist support services. Many will possess technical rather than professional expertise in the main disciplines, or have substantial experience of administrative procedures to enable them to guide and advise others. There will be minimal day-to-day supervision, but clear guidance is available. The roles will plan for the weeks ahead and prioritise to accommodate non standard work. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Randalls Way, Leatherhead KT22 7TW, UK Req 07 May 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Third Party Compliance Officer Reports to (POSITION): Reports to (POSITION): Legal & Compliance Manager Team: Team: Compliance Department: Department: Legal & Compliance PURPOSE OF JOB: Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Third Party Risk experience gained from supplier/vendor management, to join our Compliance team as Third Party Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound third party security assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications GCSEs or above and 2 years relevant work experience ESSENTIAL Professional Qualifications Certifications in Information Security or Cyber Risk Management domain (e.g. SSCP/Security+/foundation level in ISO standards) DESIRABLE Years of Experience At least 2 years of experience in similar role ESSENTIAL Other Requirements Third Party Risk experience gained from a supplier/vendor management, category management, or business development background Previous use of Third Party screening tools Operational understanding of Third Party Risk Management practices Technical IT experience, with knowledge of common IT controls, networking technologies and security solutions Knowledge of Information Security regulations and standards (e.g. ISO 27001, GDPR, UK Data Protection Act, NIS, NIS2) DESIRABLE Proactiveness, energy and passion for information security Ability to build productive relationships with people from a wide range of professional and cultural backgrounds and the ability to work effectively within a dynamic team environment Excellent written and oral communication skills, with accuracy and attention to detail essential Friendly, approachable, calm and considered Excellent organisational skills, with the ability to plan and manage own workload, and manage tasks simultaneously Ability to work on own initiative, under pressure and to tight timelines
May 15, 2024
Full time
Randalls Way, Leatherhead KT22 7TW, UK Req 07 May 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Third Party Compliance Officer Reports to (POSITION): Reports to (POSITION): Legal & Compliance Manager Team: Team: Compliance Department: Department: Legal & Compliance PURPOSE OF JOB: Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Third Party Risk experience gained from supplier/vendor management, to join our Compliance team as Third Party Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound third party security assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications GCSEs or above and 2 years relevant work experience ESSENTIAL Professional Qualifications Certifications in Information Security or Cyber Risk Management domain (e.g. SSCP/Security+/foundation level in ISO standards) DESIRABLE Years of Experience At least 2 years of experience in similar role ESSENTIAL Other Requirements Third Party Risk experience gained from a supplier/vendor management, category management, or business development background Previous use of Third Party screening tools Operational understanding of Third Party Risk Management practices Technical IT experience, with knowledge of common IT controls, networking technologies and security solutions Knowledge of Information Security regulations and standards (e.g. ISO 27001, GDPR, UK Data Protection Act, NIS, NIS2) DESIRABLE Proactiveness, energy and passion for information security Ability to build productive relationships with people from a wide range of professional and cultural backgrounds and the ability to work effectively within a dynamic team environment Excellent written and oral communication skills, with accuracy and attention to detail essential Friendly, approachable, calm and considered Excellent organisational skills, with the ability to plan and manage own workload, and manage tasks simultaneously Ability to work on own initiative, under pressure and to tight timelines
The Electoral Commission has an exciting opportunity for an Information Officer to join their team. Location: London (Office Based or Remote Working) Salary: £31,406 (London) £29,905 (Homebased) Job Type: Full Time, 12 Month Fixed Term contract Close Date: 27th of May 2024 About Us: The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and to ensure its integrity. We offer excellent terms and conditions, including flexible working hours and the opportunity to join the Civil Service pension arrangements (dependant on scheme rules). Information Officer The Role: The purpose of this role is to provide support to the Senior Adviser Access to Information to administrate the process and issue Freedom of Information and Data Protection requests in effectively and within statutory timeframes. We are seeking to hire someone on a 12 - month contract basis. You will have the option to work either in our London office or remotely from home. Information Officer Key Responsibilities: - Registering requests that meet the criteria set out in the freedom of information and data protection policies and procedures - Liaise with teams to ensure timely responses are received - Support teams to search for relevant information (advise on conducting searches of Commission records using key terms according to agreed scope) - Collate response and documents for release and issue these to the requested - Prepare the response for online publication by collating the items for release and the response then running appropriate accessibility checking process - Redact appropriate information for publication - Co-ordinate and monitor the FOI and DP mailboxes for action and or escalation - Maintain an up-to-date log of the individual requests in the Tracker - Work with the Senior Adviser to explore technology and service improvements Information Officer You: Essential: - Relevant qualification in Information or Records Management at degree level or equivalent experience - Experience of working in the administration of Data Protection Requests and/or Freedom of - Information administration/advice or similar statutory advice services - Experience in searching for information across systems and organising search results in a logical format - Experience developing structured searches and documenting the search and outputs in a standard format - Experience of handling and developing information processes in SharePoint Online and O365 - Strong organisational skills, with the ability to plan ahead and ensure work is completed in a high quality, timely manner Desirable: - Working knowledge of access to information and personal data legislation including Data Protection Act 2018, the UK GDPR, and Freedom of Information Act - Ability to manage own time effectively in order to meet the statutory timeframes and responsive nature of the role - Close attention to detail with a thorough and methodical approach to tasks - Able to follow and complete procedures and processes with minimal supervision - High level of personal integrity, professionalism and confidentiality Information Officer Benefits: - Benenden Health Care services (health care provision for all staff from day 1 of employment, Services include 24-hour GP access, support services and more) - Civil Service Pension Scheme - Interest-free season ticket loan (after 2 months service) - Generous holiday entitlement of 27.5 days (full time employee) plus public holidays, rising with length of service to 30 days - Enhanced Family Friendly provisions (for maternity, paternity, shared parental leave, and adoption) - Flexible, hybrid working or remote working available - Cycle to Work Scheme (salary sacrifice scheme) - Reward voucher schemes (via nomination) Application Process: We want to attract the broadest range of talented people who are passionate about democracy. The more diverse our workforce, the better we can adapt to and reflect the needs of society. We welcome applications from all backgrounds and as a staff member you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We may use video conferencing tools for the interviews. We will confirm details with shortlisted candidates. To submit your application for this exciting Information Officer opportunity, please click Apply now. The deadline for applications is Monday the 27th of May 2024 at 17:00. Interviews will be held W/C 10th of June 2024
May 14, 2024
Contractor
The Electoral Commission has an exciting opportunity for an Information Officer to join their team. Location: London (Office Based or Remote Working) Salary: £31,406 (London) £29,905 (Homebased) Job Type: Full Time, 12 Month Fixed Term contract Close Date: 27th of May 2024 About Us: The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and to ensure its integrity. We offer excellent terms and conditions, including flexible working hours and the opportunity to join the Civil Service pension arrangements (dependant on scheme rules). Information Officer The Role: The purpose of this role is to provide support to the Senior Adviser Access to Information to administrate the process and issue Freedom of Information and Data Protection requests in effectively and within statutory timeframes. We are seeking to hire someone on a 12 - month contract basis. You will have the option to work either in our London office or remotely from home. Information Officer Key Responsibilities: - Registering requests that meet the criteria set out in the freedom of information and data protection policies and procedures - Liaise with teams to ensure timely responses are received - Support teams to search for relevant information (advise on conducting searches of Commission records using key terms according to agreed scope) - Collate response and documents for release and issue these to the requested - Prepare the response for online publication by collating the items for release and the response then running appropriate accessibility checking process - Redact appropriate information for publication - Co-ordinate and monitor the FOI and DP mailboxes for action and or escalation - Maintain an up-to-date log of the individual requests in the Tracker - Work with the Senior Adviser to explore technology and service improvements Information Officer You: Essential: - Relevant qualification in Information or Records Management at degree level or equivalent experience - Experience of working in the administration of Data Protection Requests and/or Freedom of - Information administration/advice or similar statutory advice services - Experience in searching for information across systems and organising search results in a logical format - Experience developing structured searches and documenting the search and outputs in a standard format - Experience of handling and developing information processes in SharePoint Online and O365 - Strong organisational skills, with the ability to plan ahead and ensure work is completed in a high quality, timely manner Desirable: - Working knowledge of access to information and personal data legislation including Data Protection Act 2018, the UK GDPR, and Freedom of Information Act - Ability to manage own time effectively in order to meet the statutory timeframes and responsive nature of the role - Close attention to detail with a thorough and methodical approach to tasks - Able to follow and complete procedures and processes with minimal supervision - High level of personal integrity, professionalism and confidentiality Information Officer Benefits: - Benenden Health Care services (health care provision for all staff from day 1 of employment, Services include 24-hour GP access, support services and more) - Civil Service Pension Scheme - Interest-free season ticket loan (after 2 months service) - Generous holiday entitlement of 27.5 days (full time employee) plus public holidays, rising with length of service to 30 days - Enhanced Family Friendly provisions (for maternity, paternity, shared parental leave, and adoption) - Flexible, hybrid working or remote working available - Cycle to Work Scheme (salary sacrifice scheme) - Reward voucher schemes (via nomination) Application Process: We want to attract the broadest range of talented people who are passionate about democracy. The more diverse our workforce, the better we can adapt to and reflect the needs of society. We welcome applications from all backgrounds and as a staff member you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We may use video conferencing tools for the interviews. We will confirm details with shortlisted candidates. To submit your application for this exciting Information Officer opportunity, please click Apply now. The deadline for applications is Monday the 27th of May 2024 at 17:00. Interviews will be held W/C 10th of June 2024
George Eliot Hospital NHS Trust
Nuneaton, Warwickshire
Chief People Officer at George Eliot Hospital & South Warwickshire University Foundation NHS Trust Executives / VSM: Executives / VSM Main area Executives Grade Executives / VSM: Executives / VSM Contract Permanent Hours Full time - 37 hours per week Job ref 6148-CORP Site George Eliot Hospital NHS Trust / South Warwickshire University Foundation NHS Trust Town Warwickshire Salary £100,000 - £200,000 per annum Salary period Yearly Closing 28/05/:59 Interview date 10/06/2024 George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people. The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire. Our vision is "to EXCEL at patient care" . If you think you've got what it takes, help us realise this and join. Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles. We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. Job overview Chief People Officer at George Eliot Hospital NHS Trust & South Warwickshire University NHS Foundation Trust 37 hours per week Permanent Closing Date: 28 May 2024 Stakeholder Engagement: 10 June 2024 George Eliot Hospital NHS Trust (GEH) and South Warwickshire University NHS Foundation Trust (SWFT) form part of the Foundation Group of NHS Trusts and provide health services across Warwickshire. While separate organisations, the Trusts are united through shared values, a focus on continuous improvement and a desire to have an engaged and empowered workforce in Warwickshire. This post may close early due to high numbers of applications, so you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. Main duties of the job The trusts now have a unique opportunity for an outstanding leader to act as joint Chief People Officer for both organisations. The role will be pivotal in shaping a strategic approach to our workforce development and our ambition to be a very flexible employer. The post-holder must understand the requirements of the future workforce, the National People Promise and People Strategy and lead changes to the Trusts in support of this. The post holder will continue to build on the values led and patient-centred culture in both Trusts that recognises and rewards the skills of individuals, supports continuous improvement and inspires new ways of working. They will share a passion for emboldening our workforce through devolved decision making. We are looking for an individual with exceptional partnership working skills, both for working between SWFT and GEH and with wider system partners including health, care and educational bodies with an openness to learning from others. Responsibilities will include setting the vision for workforce in the organisations aligned to organisational strategy, delivering high quality People services and supporting the modernisation through the use of digital tools. The role is also fundamental in leading work to ensure our culture and values are embedded, and that inclusivity is at the heart of everything that we do. As a member of the Executive Team of both Trusts, the Chief People Office will be the expert counsel on employment matters. Working for our organisation This role will be pivotal in shaping a strategic approach to our workforce development and our ambition to be a very flexible employer. The post-holder must understand the requirements of the future workforce, the National People Promise and People Strategy and lead changes to the Trusts in support of this. The post holder will continue to build on the values led and patient-centred culture in both Trusts that recognises and rewards the skills of individuals, supports continuous improvement and inspires new ways of working. They will share a passion for emboldening our workforce through devolved decision making. As a Board level executive, the CPO is responsible for the design, development and implementation of People related strategies and services that create a culture that attracts, nurtures, develops and retains a compassionate, skilled, and flexible workforce to deliver a safe and high-quality patient experience. Our values define what is important to us and set out how we aspire to work with each other in a caring, supportive and compassionate way to deliver our services to our patients, service users and the communities. Each Trust has its own set of values and behaviours, that have been developed by our colleagues for our colleagues and shape. Detailed job description and main responsibilities The Chief People Officer plays a crucial role in shaping both organisation's culture, improving employee engagement, managing talent, ensuring compliance, and aligning People strategies with the NHS's mission of providing high-quality healthcare services. The Chief People Officer will lead, inspire and develop People Directorate colleagues to build and maintain a highly effective team who deliver high quality support services, across: Recruitment, Selection, Induction, Freedom to Speak Up, Employment Policy, Workforce Planning, Education, Training, Professional Development, Occupational Health, Health and Wellbeing, Training and Organisational Development, Employee Relations, Pay and Reward, Change Management, Equality, Diversity and Inclusion. Detailed information on the responsibilities and functions of the role are detailed within the attached Job Description. Person specification Qualification and Professional Training Educated to Master's degree level in associated subject area, or equivalent post graduate qualification, or equivalent senior level experience Member of the CIPD at Chartered Member or Chartered Fellow level Evidence of continuous professional development Experience and Knowledge Experience of leadership at a Board, or Sub-Board, level leading the people agenda within a large, complex organisation, likely to be within the NHS or other relevant healthcare environment Evidence of successful development, implementation and delivery of Workforce, Organisational Development, and Education Strategies Experience of leading and developing an Equality Diversity and Inclusion function, strategy development and delivery Experience as a leader of organisational and structural change, and evidence of delivering creative people solutions to the clinical service agendas Demonstrable success in leading high-profile projects including the large-scale management of organisational development and or service change. Expert understanding of principles of inclusion and diversity. Detailed knowledge of regulatory frameworks and legislative requirements e.g. CQC, Public Sector Equality Duties, GMC, NMC etc Able to demonstrate proof of impact and delivery against workforce and education performance metrics Detailed knowledge and understanding of the NHS People Plan, NHS People Promise, NHS HR and OD Future programme, Upscaling Guidance and local workforce imperatives. Skills and Abilities A highly engaging leadership approach which is empowering, compassionate, inclusive and focussed on improvement. Proven influencing and negotiation skills, particularly across organisational boundaries and at regional/national levels, including experience of delivering programmes of work across systems, influencing place based, regional or national direction Role model who understands own impact on others and high levels of self-awareness. Strategic thinker with the ability to translate strategic goals onto effective operational plans. A team player who is able to work under own initiative. Good political awareness, influencing, negotiation and conflict management skills. Evidence of effective partnership working with multi agency stakeholders and trade unions. High level of integrity, openness, honesty and reliability. Well-developed inter personal and facilitation skills with ability to gain and sustain credibility with Board of Directors and Governors. Demonstrates ability to understand issues quickly and explain them clearly and succinctly. Supports learning and development of self and others. Please note: George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website . click apply for full job details
May 14, 2024
Full time
Chief People Officer at George Eliot Hospital & South Warwickshire University Foundation NHS Trust Executives / VSM: Executives / VSM Main area Executives Grade Executives / VSM: Executives / VSM Contract Permanent Hours Full time - 37 hours per week Job ref 6148-CORP Site George Eliot Hospital NHS Trust / South Warwickshire University Foundation NHS Trust Town Warwickshire Salary £100,000 - £200,000 per annum Salary period Yearly Closing 28/05/:59 Interview date 10/06/2024 George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people. The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire. Our vision is "to EXCEL at patient care" . If you think you've got what it takes, help us realise this and join. Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles. We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. Job overview Chief People Officer at George Eliot Hospital NHS Trust & South Warwickshire University NHS Foundation Trust 37 hours per week Permanent Closing Date: 28 May 2024 Stakeholder Engagement: 10 June 2024 George Eliot Hospital NHS Trust (GEH) and South Warwickshire University NHS Foundation Trust (SWFT) form part of the Foundation Group of NHS Trusts and provide health services across Warwickshire. While separate organisations, the Trusts are united through shared values, a focus on continuous improvement and a desire to have an engaged and empowered workforce in Warwickshire. This post may close early due to high numbers of applications, so you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas. Main duties of the job The trusts now have a unique opportunity for an outstanding leader to act as joint Chief People Officer for both organisations. The role will be pivotal in shaping a strategic approach to our workforce development and our ambition to be a very flexible employer. The post-holder must understand the requirements of the future workforce, the National People Promise and People Strategy and lead changes to the Trusts in support of this. The post holder will continue to build on the values led and patient-centred culture in both Trusts that recognises and rewards the skills of individuals, supports continuous improvement and inspires new ways of working. They will share a passion for emboldening our workforce through devolved decision making. We are looking for an individual with exceptional partnership working skills, both for working between SWFT and GEH and with wider system partners including health, care and educational bodies with an openness to learning from others. Responsibilities will include setting the vision for workforce in the organisations aligned to organisational strategy, delivering high quality People services and supporting the modernisation through the use of digital tools. The role is also fundamental in leading work to ensure our culture and values are embedded, and that inclusivity is at the heart of everything that we do. As a member of the Executive Team of both Trusts, the Chief People Office will be the expert counsel on employment matters. Working for our organisation This role will be pivotal in shaping a strategic approach to our workforce development and our ambition to be a very flexible employer. The post-holder must understand the requirements of the future workforce, the National People Promise and People Strategy and lead changes to the Trusts in support of this. The post holder will continue to build on the values led and patient-centred culture in both Trusts that recognises and rewards the skills of individuals, supports continuous improvement and inspires new ways of working. They will share a passion for emboldening our workforce through devolved decision making. As a Board level executive, the CPO is responsible for the design, development and implementation of People related strategies and services that create a culture that attracts, nurtures, develops and retains a compassionate, skilled, and flexible workforce to deliver a safe and high-quality patient experience. Our values define what is important to us and set out how we aspire to work with each other in a caring, supportive and compassionate way to deliver our services to our patients, service users and the communities. Each Trust has its own set of values and behaviours, that have been developed by our colleagues for our colleagues and shape. Detailed job description and main responsibilities The Chief People Officer plays a crucial role in shaping both organisation's culture, improving employee engagement, managing talent, ensuring compliance, and aligning People strategies with the NHS's mission of providing high-quality healthcare services. The Chief People Officer will lead, inspire and develop People Directorate colleagues to build and maintain a highly effective team who deliver high quality support services, across: Recruitment, Selection, Induction, Freedom to Speak Up, Employment Policy, Workforce Planning, Education, Training, Professional Development, Occupational Health, Health and Wellbeing, Training and Organisational Development, Employee Relations, Pay and Reward, Change Management, Equality, Diversity and Inclusion. Detailed information on the responsibilities and functions of the role are detailed within the attached Job Description. Person specification Qualification and Professional Training Educated to Master's degree level in associated subject area, or equivalent post graduate qualification, or equivalent senior level experience Member of the CIPD at Chartered Member or Chartered Fellow level Evidence of continuous professional development Experience and Knowledge Experience of leadership at a Board, or Sub-Board, level leading the people agenda within a large, complex organisation, likely to be within the NHS or other relevant healthcare environment Evidence of successful development, implementation and delivery of Workforce, Organisational Development, and Education Strategies Experience of leading and developing an Equality Diversity and Inclusion function, strategy development and delivery Experience as a leader of organisational and structural change, and evidence of delivering creative people solutions to the clinical service agendas Demonstrable success in leading high-profile projects including the large-scale management of organisational development and or service change. Expert understanding of principles of inclusion and diversity. Detailed knowledge of regulatory frameworks and legislative requirements e.g. CQC, Public Sector Equality Duties, GMC, NMC etc Able to demonstrate proof of impact and delivery against workforce and education performance metrics Detailed knowledge and understanding of the NHS People Plan, NHS People Promise, NHS HR and OD Future programme, Upscaling Guidance and local workforce imperatives. Skills and Abilities A highly engaging leadership approach which is empowering, compassionate, inclusive and focussed on improvement. Proven influencing and negotiation skills, particularly across organisational boundaries and at regional/national levels, including experience of delivering programmes of work across systems, influencing place based, regional or national direction Role model who understands own impact on others and high levels of self-awareness. Strategic thinker with the ability to translate strategic goals onto effective operational plans. A team player who is able to work under own initiative. Good political awareness, influencing, negotiation and conflict management skills. Evidence of effective partnership working with multi agency stakeholders and trade unions. High level of integrity, openness, honesty and reliability. Well-developed inter personal and facilitation skills with ability to gain and sustain credibility with Board of Directors and Governors. Demonstrates ability to understand issues quickly and explain them clearly and succinctly. Supports learning and development of self and others. Please note: George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website . click apply for full job details
The Electoral Commission has an exciting opportunity for an Information Officer to join their team. Location: London (Office Based or Remote Working) Salary: £31,406 (London) £29,905 (Homebased) Job Type: Full - Time, 12 Month Fixed Term Contract Close Date: 27th of May 2024 About Us: The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and to ensure its integrity. We offer excellent terms and conditions, including flexible working hours and the opportunity to join the Civil Service pension arrangements (dependant on scheme rules). Information Officer - The Role: The purpose of this role is to provide support to the Senior Adviser Access to Information to administrate the process and issue Freedom of Information and Data Protection requests in effectively and within statutory timeframes. We are seeking to hire someone on a 12 - month contract basis. You will have the option to work either in our London office or remotely from home. Information Officer - Key Responsibilities: - Registering requests that meet the criteria set out in the freedom of information and data protection policies and procedures - Liaise with teams to ensure timely responses are received - Support teams to search for relevant information (advise on conducting searches of Commission records using key terms according to agreed scope) - Collate response and documents for release and issue these to the requested - Prepare the response for online publication by collating the items for release and the response then running appropriate accessibility checking process - Redact appropriate information for publication - Co-ordinate and monitor the FOI and DP mailboxes for action and or escalation - Maintain an up-to-date log of the individual requests in the Tracker - Work with the Senior Adviser to explore technology and service improvements Information Officer - You: Essential: - Relevant qualification in Information or Records Management at degree level or equivalent experience - Experience of working in the administration of Data Protection Requests and/or Freedom of - Information administration/advice or similar statutory advice services - Experience in searching for information across systems and organising search results in a logical format - Experience developing structured searches and documenting the search and outputs in a standard format - Experience of handling and developing information processes in SharePoint Online and O365 - Strong organisational skills, with the ability to plan ahead and ensure work is completed in a high quality, timely manner Desirable: - Working knowledge of access to information and personal data legislation including Data Protection Act 2018, the UK GDPR, and Freedom of Information Act - Ability to manage own time effectively in order to meet the statutory timeframes and responsive nature of the role - Close attention to detail with a thorough and methodical approach to tasks - Able to follow and complete procedures and processes with minimal supervision - High level of personal integrity, professionalism and confidentiality Information Officer - Benefits: - Benenden Health Care services (health care provision for all staff from day 1 of employment, Services include 24-hour GP access, support services and more) - Civil Service Pension Scheme - Interest-free season ticket loan (after 2 months service) - Generous holiday entitlement of 27.5 days (full time employee) plus public holidays, rising with length of service to 30 days - Enhanced Family Friendly provisions (for maternity, paternity, shared parental leave, and adoption) - Flexible, hybrid working or remote working available - Cycle to Work Scheme (salary sacrifice scheme) - Reward voucher schemes (via nomination) Application Process: We want to attract the broadest range of talented people who are passionate about democracy. The more diverse our workforce, the better we can adapt to and reflect the needs of society. We welcome applications from all backgrounds and as a staff member you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We may use video conferencing tools for the interviews. We will confirm details with shortlisted candidates. To submit your application for this exciting Information Officer opportunity, please click 'Apply' now. The deadline for applications is Monday the 27th of May 2024 at 17:00. Interviews will be held W/C 10th of June 2024.
May 13, 2024
Full time
The Electoral Commission has an exciting opportunity for an Information Officer to join their team. Location: London (Office Based or Remote Working) Salary: £31,406 (London) £29,905 (Homebased) Job Type: Full - Time, 12 Month Fixed Term Contract Close Date: 27th of May 2024 About Us: The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and to ensure its integrity. We offer excellent terms and conditions, including flexible working hours and the opportunity to join the Civil Service pension arrangements (dependant on scheme rules). Information Officer - The Role: The purpose of this role is to provide support to the Senior Adviser Access to Information to administrate the process and issue Freedom of Information and Data Protection requests in effectively and within statutory timeframes. We are seeking to hire someone on a 12 - month contract basis. You will have the option to work either in our London office or remotely from home. Information Officer - Key Responsibilities: - Registering requests that meet the criteria set out in the freedom of information and data protection policies and procedures - Liaise with teams to ensure timely responses are received - Support teams to search for relevant information (advise on conducting searches of Commission records using key terms according to agreed scope) - Collate response and documents for release and issue these to the requested - Prepare the response for online publication by collating the items for release and the response then running appropriate accessibility checking process - Redact appropriate information for publication - Co-ordinate and monitor the FOI and DP mailboxes for action and or escalation - Maintain an up-to-date log of the individual requests in the Tracker - Work with the Senior Adviser to explore technology and service improvements Information Officer - You: Essential: - Relevant qualification in Information or Records Management at degree level or equivalent experience - Experience of working in the administration of Data Protection Requests and/or Freedom of - Information administration/advice or similar statutory advice services - Experience in searching for information across systems and organising search results in a logical format - Experience developing structured searches and documenting the search and outputs in a standard format - Experience of handling and developing information processes in SharePoint Online and O365 - Strong organisational skills, with the ability to plan ahead and ensure work is completed in a high quality, timely manner Desirable: - Working knowledge of access to information and personal data legislation including Data Protection Act 2018, the UK GDPR, and Freedom of Information Act - Ability to manage own time effectively in order to meet the statutory timeframes and responsive nature of the role - Close attention to detail with a thorough and methodical approach to tasks - Able to follow and complete procedures and processes with minimal supervision - High level of personal integrity, professionalism and confidentiality Information Officer - Benefits: - Benenden Health Care services (health care provision for all staff from day 1 of employment, Services include 24-hour GP access, support services and more) - Civil Service Pension Scheme - Interest-free season ticket loan (after 2 months service) - Generous holiday entitlement of 27.5 days (full time employee) plus public holidays, rising with length of service to 30 days - Enhanced Family Friendly provisions (for maternity, paternity, shared parental leave, and adoption) - Flexible, hybrid working or remote working available - Cycle to Work Scheme (salary sacrifice scheme) - Reward voucher schemes (via nomination) Application Process: We want to attract the broadest range of talented people who are passionate about democracy. The more diverse our workforce, the better we can adapt to and reflect the needs of society. We welcome applications from all backgrounds and as a staff member you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We may use video conferencing tools for the interviews. We will confirm details with shortlisted candidates. To submit your application for this exciting Information Officer opportunity, please click 'Apply' now. The deadline for applications is Monday the 27th of May 2024 at 17:00. Interviews will be held W/C 10th of June 2024.
Senior Product Manager, Subscriptions Growth London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote UK £95,000 to £110,000 + Benefits About us: Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. About our Subscriptions Team: We're looking to hire a Senior Product Manager to join our Subscriptions team. A subscription is a paid upgrade of a customer's Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. We've grown the number of subscribers substantially over the last three years since launch, and we're about to introduce some big changes that will help us grow even faster. We're now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you'll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention. This team is a part of the Core Banking team, and directly contributes to Monzo's revenue goals. Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. That means you'll: Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate. Create delightful experiences that solve user needs and pain points. Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. Set clear goals and track progress against targets. You should apply if: You have a track record of leading product growth (even better, subscriptions growth). You've shipped world-class products at a fast growing company. You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're passionate about learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially subscriptions. The interview process: Our interview process typically involves 4 main stages: Initial call with hiring manager Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview Final chat with our Chief Product Officer Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us about a product you've grown substantially. What was it, and what did you do? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
May 12, 2024
Full time
Senior Product Manager, Subscriptions Growth London We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ London or Remote UK £95,000 to £110,000 + Benefits About us: Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. Around 20% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. About our Subscriptions Team: We're looking to hire a Senior Product Manager to join our Subscriptions team. A subscription is a paid upgrade of a customer's Monzo account that unlocks extra benefits and functionality that help them make financial progress. We currently have two subscription plans: Monzo Plus, which is a freemium software product that helps customers manage their money better; and Monzo Premium, which is a packaged bank account that gives people peace of mind with phone and travel insurance in one place. We've grown the number of subscribers substantially over the last three years since launch, and we're about to introduce some big changes that will help us grow even faster. We're now looking to hire someone to accelerate our subscriptions through our ambitious next phase of growth. As the product lead for subscriptions growth, you'll be responsible for the full subscriber lifecycle: awareness, discovery, conversion, onboarding, engagement and retention. This team is a part of the Core Banking team, and directly contributes to Monzo's revenue goals. Your role is to design and execute on strategies to increase subscriptions growth, engagement and retention. That means you'll: Collaborate with engineering, design, data, user research and marketing to identify new growth opportunities, launch experiments and iterate. Create delightful experiences that solve user needs and pain points. Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned. Set clear goals and track progress against targets. You should apply if: You have a track record of leading product growth (even better, subscriptions growth). You've shipped world-class products at a fast growing company. You're data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're passionate about learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially subscriptions. The interview process: Our interview process typically involves 4 main stages: Initial call with hiring manager Experience Loop consisting of x3 interviews. This includes a Case Study, Project Walkthrough and a Values interview Final chat with our Chief Product Officer Our average process takes around 3-5 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us about a product you've grown substantially. What was it, and what did you do? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodiverse? Select
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Product Manager to join our team and help us build one of the best, most innovative banks in the world. Monzo is the lead challenger bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with extremely high daily engagement and an NPS that's consistently above 70. More than 10% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. Your role We're looking for a product manager to join us to define and deliver the next phase of growth for Monzo Flex. Flex has grown significantly over the last two years since launch and has become one of Monzo's largest adopted consumer products. It also recently won the best credit card at the British Banking awards . We're looking to hire someone to help design and accelerate the next phase of growth to become the leading consumer credit, spending product in the UK. As the PM, you'll lead on increasing customer engagement with our fast growing base of existing Flex users, alongside defining how we continue to evolve the product to meet new customer needs. What you'll work on: Lead a cross-functional team to develop and deliver a customer engagement strategy for existing Monzo Flex users, including increasing engagement and monetisation. Key success metrics include total Flex users, monthly engagement and depth of spend. Define product strategy for the next phase of growth Flex, including building a deep understanding of customer needs and market opportunities, and how we'll continue to differentiate ourselves and grow. Work iteratively and collaboratively with design, engineering, research, data science, compliance and many others to refine your plan and execute against it effectively. Balance work to create long-term growth, and work to hit short-term growth and revenue targets. Shape the broader product strategy by sharing insights from your work. You should apply if: You've got extensive experience of shipping successful, customer-centric digital products in a fast growing company. You have experience working with financial services products. Bonus if this experience has been on a credit card or BNPL product. You have previously worked on a product that's success has required strong customer engagement. You're passionate about building value for customers and not just achieving business results. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're creative, opportunistic, and love working as part of a fast, iterative team. You're full of novel ideas and creative solutions, and able to tease them out of others too. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way You're a fast learner, humble and curious, and enjoy developing yourself and others What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Final chat with our Chief Product Officer Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £85,000 to £120,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us in a paragraph an example of a successful, consumer fintech product that you've shipped and the impact it had? What was your role in this product? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select click apply for full job details
May 09, 2024
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Product Manager to join our team and help us build one of the best, most innovative banks in the world. Monzo is the lead challenger bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with extremely high daily engagement and an NPS that's consistently above 70. More than 10% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. Your role We're looking for a product manager to join us to define and deliver the next phase of growth for Monzo Flex. Flex has grown significantly over the last two years since launch and has become one of Monzo's largest adopted consumer products. It also recently won the best credit card at the British Banking awards . We're looking to hire someone to help design and accelerate the next phase of growth to become the leading consumer credit, spending product in the UK. As the PM, you'll lead on increasing customer engagement with our fast growing base of existing Flex users, alongside defining how we continue to evolve the product to meet new customer needs. What you'll work on: Lead a cross-functional team to develop and deliver a customer engagement strategy for existing Monzo Flex users, including increasing engagement and monetisation. Key success metrics include total Flex users, monthly engagement and depth of spend. Define product strategy for the next phase of growth Flex, including building a deep understanding of customer needs and market opportunities, and how we'll continue to differentiate ourselves and grow. Work iteratively and collaboratively with design, engineering, research, data science, compliance and many others to refine your plan and execute against it effectively. Balance work to create long-term growth, and work to hit short-term growth and revenue targets. Shape the broader product strategy by sharing insights from your work. You should apply if: You've got extensive experience of shipping successful, customer-centric digital products in a fast growing company. You have experience working with financial services products. Bonus if this experience has been on a credit card or BNPL product. You have previously worked on a product that's success has required strong customer engagement. You're passionate about building value for customers and not just achieving business results. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're creative, opportunistic, and love working as part of a fast, iterative team. You're full of novel ideas and creative solutions, and able to tease them out of others too. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way You're a fast learner, humble and curious, and enjoy developing yourself and others What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Final chat with our Chief Product Officer Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £85,000 to £120,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us in a paragraph an example of a successful, consumer fintech product that you've shipped and the impact it had? What was your role in this product? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select click apply for full job details
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will: The responsibility for the Repairs Service complaints performance ensuring we meet KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions. To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales. To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise. Candidate profile - Experience of working within a complaint's resolution environment A wealth of experience about how to delight customers and manage expectations. A understanding of social housing sector. A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services. A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team. Be confident with strong communication skills, and excellent written skills An understanding of how to manage difficult conversations face to face and by telephone Experience of carrying out research and presenting written arguments in a concise but compelling way. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
May 08, 2024
Seasonal
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will: The responsibility for the Repairs Service complaints performance ensuring we meet KPI's. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions. To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales. To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise. Candidate profile - Experience of working within a complaint's resolution environment A wealth of experience about how to delight customers and manage expectations. A understanding of social housing sector. A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services. A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team. Be confident with strong communication skills, and excellent written skills An understanding of how to manage difficult conversations face to face and by telephone Experience of carrying out research and presenting written arguments in a concise but compelling way. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Are you a motivated and ambitious finance professional looking for a new opportunity and one where you can make a significant impact? Job Title: Finance Officer (Operations) Salary: up to circa £38,000 depending on experience Location: Stevenage (we may be able to offer a relocation package for this role) Dynamic (hybrid) working: typically 2 to 3 days per week on-site due, to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. The opportunity: You will play a central role in two core elements of MBDA Finance - Functional Cost Control and Programmes Finance Management for the Centres of Excellence! You will have the chance to work closely with the finance team to support Supply Chain (ISP), Electronic Engineering, and Mechanical Engineering functions, enabling functional excellence and ensuring efficient financial planning and performance management. Additionally, you will provide vital financial information to Finance and Project Management within the Centres of Excellence, maintaining positive relationships with wider project teams. Support the immediate Finance team in day-to-day activities. Perform month-end cost base closing routines in SAP, including account management, accruals/prepayments processing, and cost transfers. Provide cost control and support to our business partners within the functions. Prepare monthly Function Finance Reporting packs, summarising quantitative and qualitative data related to Headcount, Payroll, Non-Payroll, Hours, and Capital projects. Assist in the business planning processes for budgets and long-term plans, including consolidating and verifying financial data, loading information into SAP, and preparing reports for senior managers. Help manage and monitor performance indicators for Centres of Excellence contracts, providing accurate reports on financial targets achieved and projected outcomes. Support the financial management of long-term contracts, including Estimate at Completion preparation, revenue and margin trading, intercompany trading, and cash and FX management. Collaborate in business improvement initiatives, defining business processes, and testing new financial systems. Enjoy on-the-job training and potential support for new language development. What we're looking for from you: You are either seeking qualification or are already a part-qualified accountant (ACA, ACCA, CIMA or equivalent) with experience in a large multi-national corporate environment. You will have a proven track record in financial period closures and possess intermediate-level Excel skills for data manipulation. A driven individual who excels both working independently and collaboratively as part of a team. Building productive working relationships comes naturally to you, and you are comfortable working with both finance and non-finance colleagues while maintaining independence and integrity. Experience with Enterprise Finance systems such as SAP, BPC, and SAC would be highly beneficial. Interested? Click Apply Now! Our company: MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Training and Development: Excellent career progression, training and career development opportunities Our Business: We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements. Follow us on LinkedIn (MBDA), Twitter Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
May 08, 2024
Full time
Are you a motivated and ambitious finance professional looking for a new opportunity and one where you can make a significant impact? Job Title: Finance Officer (Operations) Salary: up to circa £38,000 depending on experience Location: Stevenage (we may be able to offer a relocation package for this role) Dynamic (hybrid) working: typically 2 to 3 days per week on-site due, to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. The opportunity: You will play a central role in two core elements of MBDA Finance - Functional Cost Control and Programmes Finance Management for the Centres of Excellence! You will have the chance to work closely with the finance team to support Supply Chain (ISP), Electronic Engineering, and Mechanical Engineering functions, enabling functional excellence and ensuring efficient financial planning and performance management. Additionally, you will provide vital financial information to Finance and Project Management within the Centres of Excellence, maintaining positive relationships with wider project teams. Support the immediate Finance team in day-to-day activities. Perform month-end cost base closing routines in SAP, including account management, accruals/prepayments processing, and cost transfers. Provide cost control and support to our business partners within the functions. Prepare monthly Function Finance Reporting packs, summarising quantitative and qualitative data related to Headcount, Payroll, Non-Payroll, Hours, and Capital projects. Assist in the business planning processes for budgets and long-term plans, including consolidating and verifying financial data, loading information into SAP, and preparing reports for senior managers. Help manage and monitor performance indicators for Centres of Excellence contracts, providing accurate reports on financial targets achieved and projected outcomes. Support the financial management of long-term contracts, including Estimate at Completion preparation, revenue and margin trading, intercompany trading, and cash and FX management. Collaborate in business improvement initiatives, defining business processes, and testing new financial systems. Enjoy on-the-job training and potential support for new language development. What we're looking for from you: You are either seeking qualification or are already a part-qualified accountant (ACA, ACCA, CIMA or equivalent) with experience in a large multi-national corporate environment. You will have a proven track record in financial period closures and possess intermediate-level Excel skills for data manipulation. A driven individual who excels both working independently and collaboratively as part of a team. Building productive working relationships comes naturally to you, and you are comfortable working with both finance and non-finance colleagues while maintaining independence and integrity. Experience with Enterprise Finance systems such as SAP, BPC, and SAC would be highly beneficial. Interested? Click Apply Now! Our company: MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Training and Development: Excellent career progression, training and career development opportunities Our Business: We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements. Follow us on LinkedIn (MBDA), Twitter Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
We are a global company with a mission to advance the art and technology of visual experience. We know that creating an inclusive environment that values and encourages different perspectives is critical for our success, and the success of our people. We are learning, listening and taking action to be better and foster trust in our community. Our goal is to ensure every person working at Foundry feels safe and free to be themselves, to share their ideas or concerns and that there is equal access to opportunities for all. Our hybrid policy is balanced; requiring employees to spend at least two days per week working from a Foundry office and up to three working remotely. We're striving for the best of both worlds; giving people the freedom to decide where they work most of the time, as well as the opportunity to build relationships and work with people across Foundry THE ROLE. We're looking for an experienced and customer-first People Partner to join the Foundry People team. Reporting to the People Manager, you will be primarily responsible for our business-critical Engineering, Product and Research teams; being a trusted advisor to our Engineering Managers, Senior Product Managers, and Lead Software Engineers. You will be deeply embedded in the day-to-day operations of your business areas - having a holistic view of all People-related matters and implementing transformative initiatives and solutions that support the performance and development of highly engaged teams. THE RESPONSIBILITIES. Build a deep understanding of Foundry's Engineering, Product and Research business areas; including their goals, challenges, priorities, risks, and opportunities as they relate to People Partner with Managers and Leaders as their go-to and trusted advisor; providing guidance and coaching, and exercising a balance of challenge and support With support from the People Manager, proactively assess and monitor team and department health across your business areas; using People metrics and insights to diagnose opportunities, make targeted recommendations, and implement appropriate solutions that improve business outcomes As part of this, partner with the Chief Technology Officer and Chief Product Officer to develop and deliver People programmes and initiatives Implement cyclical processes including Employee Engagement, Performance Development and Talent Management in your business areas; ensuring you always have a pulse on employee needs, gaps, development and sentiment Support Managers and Leaders with the identification, planning and delivery of targeted People actions via our feedback, listening and talent management processes Be a strategic change agent to your business areas - supporting with the adoption, implementation and embedding of new processes, policies, programmes and culture initiatives Lead Managers and Leaders through employee relations matters in your business areas - providing expert guidance and support, navigating complexity and ambiguity with ease, and recommending appropriate actions that promptly conclude issues Work closely with the People Manager; keeping them abreast of any changes in your business areas and ensuring a timely and targeted flow of information to inform their work and the broader People Strategy Design, develop and deliver programmes and initiatives in line with our People Team Plan Collaborate with the wider People team to maintain and further improve Foundry's culture and employee experience Partner closely with the Talent & Development team to ensure timely communication of information that impacts hiring decisions or development activities for your business areas Oversee the administrative activities of the People Coordinator for your business areas Proven experience in a true business partnering capacity, preferably in Tech; with a track record of developing strong relationships within a fast-paced, globally dispersed and product-focussed environment Broad generalist experience, with prior exposure to change management, organisational design and talent management Excellent coaching skills, with demonstrable experience in coaching Managers and Leaders to build their capabilities and support, guide and develop others Proven experience in designing and implementing cross-functional initiatives that are suitable for hybrid and globally dispersed teams Adept in critically assessing information, identifying risks, defining a problem statement and presenting solutions that balance the needs of our people and the business in a structured way; with an openness to challenge and adapting your approach Proven experience in leading employee communications, and managing and communicating change Proactively drives for continuous improvement, finding new and innovative ways to improve outcomes for our people and business Strong communication skills, both written and verbal, with the ability to influence stakeholders across all levels of the business Ability to context shift in a fast moving and changeable environment with fantastic organisational skills and an impeccable attention to detail A self-starter who loves to work both independently and as part of a team Good understanding of UK employment law, compliance, GDPR and employee relations; with the ability to apply legislative principles and frameworks to other countries where our people are located Proven ability to work autonomously on complex ER cases with limited support Private Medical Insurance and Health Cash Plans Personal Annual Development Time Anniversary Day Off Passion Days Life Insurance and Pension plans 'DIY' Public Holidays Flexible Working Hours Family/ Caregiving leave THE COMPANY. Foundry develops creative software for the digital design, media and entertainment industries. With a 20-year heritage and a portfolio of award-winning products, Foundry advances the art and technology of visual experience in partnership with creative leaders around the globe. Clients and partners include major feature film studios and post-production houses such as Pixar, ILM, MPC, Walt Disney Animation, Weta Digital, DNEG, and Framestore as well as automotive, footwear, apparel and technology companies such as Mercedes, New Balance, Adidas and Google. Foundry partners with these companies to solve complex visualization challenges to turn incredible ideas into reality. The company's products are used to create breathtaking visual effects sequences on a wide range of feature films, video-on-demand, television and commercials. Foundry software was integral in the making of every VFX Oscar-winning film, award-winning TV shows and commercials for more than a decade. Founded in 1996, Foundry is headquartered in London, with 300 staff and a presence in the US, China, Japan, Australia and Europe. In 2015, the London Stock Exchange named Foundry one of the "1000 Companies to Inspire Britain." It regularly features in The Sunday Times' Tech Track as one of Britain's fastest-growing private technology companies. For more information visit .
May 08, 2024
Full time
We are a global company with a mission to advance the art and technology of visual experience. We know that creating an inclusive environment that values and encourages different perspectives is critical for our success, and the success of our people. We are learning, listening and taking action to be better and foster trust in our community. Our goal is to ensure every person working at Foundry feels safe and free to be themselves, to share their ideas or concerns and that there is equal access to opportunities for all. Our hybrid policy is balanced; requiring employees to spend at least two days per week working from a Foundry office and up to three working remotely. We're striving for the best of both worlds; giving people the freedom to decide where they work most of the time, as well as the opportunity to build relationships and work with people across Foundry THE ROLE. We're looking for an experienced and customer-first People Partner to join the Foundry People team. Reporting to the People Manager, you will be primarily responsible for our business-critical Engineering, Product and Research teams; being a trusted advisor to our Engineering Managers, Senior Product Managers, and Lead Software Engineers. You will be deeply embedded in the day-to-day operations of your business areas - having a holistic view of all People-related matters and implementing transformative initiatives and solutions that support the performance and development of highly engaged teams. THE RESPONSIBILITIES. Build a deep understanding of Foundry's Engineering, Product and Research business areas; including their goals, challenges, priorities, risks, and opportunities as they relate to People Partner with Managers and Leaders as their go-to and trusted advisor; providing guidance and coaching, and exercising a balance of challenge and support With support from the People Manager, proactively assess and monitor team and department health across your business areas; using People metrics and insights to diagnose opportunities, make targeted recommendations, and implement appropriate solutions that improve business outcomes As part of this, partner with the Chief Technology Officer and Chief Product Officer to develop and deliver People programmes and initiatives Implement cyclical processes including Employee Engagement, Performance Development and Talent Management in your business areas; ensuring you always have a pulse on employee needs, gaps, development and sentiment Support Managers and Leaders with the identification, planning and delivery of targeted People actions via our feedback, listening and talent management processes Be a strategic change agent to your business areas - supporting with the adoption, implementation and embedding of new processes, policies, programmes and culture initiatives Lead Managers and Leaders through employee relations matters in your business areas - providing expert guidance and support, navigating complexity and ambiguity with ease, and recommending appropriate actions that promptly conclude issues Work closely with the People Manager; keeping them abreast of any changes in your business areas and ensuring a timely and targeted flow of information to inform their work and the broader People Strategy Design, develop and deliver programmes and initiatives in line with our People Team Plan Collaborate with the wider People team to maintain and further improve Foundry's culture and employee experience Partner closely with the Talent & Development team to ensure timely communication of information that impacts hiring decisions or development activities for your business areas Oversee the administrative activities of the People Coordinator for your business areas Proven experience in a true business partnering capacity, preferably in Tech; with a track record of developing strong relationships within a fast-paced, globally dispersed and product-focussed environment Broad generalist experience, with prior exposure to change management, organisational design and talent management Excellent coaching skills, with demonstrable experience in coaching Managers and Leaders to build their capabilities and support, guide and develop others Proven experience in designing and implementing cross-functional initiatives that are suitable for hybrid and globally dispersed teams Adept in critically assessing information, identifying risks, defining a problem statement and presenting solutions that balance the needs of our people and the business in a structured way; with an openness to challenge and adapting your approach Proven experience in leading employee communications, and managing and communicating change Proactively drives for continuous improvement, finding new and innovative ways to improve outcomes for our people and business Strong communication skills, both written and verbal, with the ability to influence stakeholders across all levels of the business Ability to context shift in a fast moving and changeable environment with fantastic organisational skills and an impeccable attention to detail A self-starter who loves to work both independently and as part of a team Good understanding of UK employment law, compliance, GDPR and employee relations; with the ability to apply legislative principles and frameworks to other countries where our people are located Proven ability to work autonomously on complex ER cases with limited support Private Medical Insurance and Health Cash Plans Personal Annual Development Time Anniversary Day Off Passion Days Life Insurance and Pension plans 'DIY' Public Holidays Flexible Working Hours Family/ Caregiving leave THE COMPANY. Foundry develops creative software for the digital design, media and entertainment industries. With a 20-year heritage and a portfolio of award-winning products, Foundry advances the art and technology of visual experience in partnership with creative leaders around the globe. Clients and partners include major feature film studios and post-production houses such as Pixar, ILM, MPC, Walt Disney Animation, Weta Digital, DNEG, and Framestore as well as automotive, footwear, apparel and technology companies such as Mercedes, New Balance, Adidas and Google. Foundry partners with these companies to solve complex visualization challenges to turn incredible ideas into reality. The company's products are used to create breathtaking visual effects sequences on a wide range of feature films, video-on-demand, television and commercials. Foundry software was integral in the making of every VFX Oscar-winning film, award-winning TV shows and commercials for more than a decade. Founded in 1996, Foundry is headquartered in London, with 300 staff and a presence in the US, China, Japan, Australia and Europe. In 2015, the London Stock Exchange named Foundry one of the "1000 Companies to Inspire Britain." It regularly features in The Sunday Times' Tech Track as one of Britain's fastest-growing private technology companies. For more information visit .
EMAP is a B2B content, subscription & networking business. We connect influential people and organisations to a high-value network of decision-makers, data and ideas through our industry-leading portfolio of brands. Our Mission in media is to engage deeply with our niche industry communities across multiple platforms, serving our audiences with insightful journalism, great events, and the information, intelligence and networking connections with peers and suppliers to enable them to successfully develop their businesses and careers. Local Government Chronicle The leading title for the most influential people in and around local government, LGC's readers oversee billions of pounds of public money, leading the drive to deliver the wellbeing and prosperity of UK towns, cities and counties. With breaking news, comment and analysis on lgcplus and in-depth features and investigations in our monthly print magazine, LGC delivers the best reporting on and for the sector. Our stories, including our recent analysis of levelling up fund bids, coverage of emerging Greater Manchester style devolution deals and the inside track on government intervention, are frequently picked up by the national press and quoted in parliamentary debates or reports. LGC has a history stretching back over 160 years. In addition to its journalism, it also runs agenda-setting conferences and events, including the LGC Awards which is the biggest celebration of British local government talent. About you: Are you a reporter who is passionate about politics and local services and looking for the next step in your career? Do you want the articles you write to influence people in positions of responsibility across the country? Would you like to be part of a news team covering local government as it grapples with levelling up, achieving net zero and supporting communities through the cost of living crisis? If you enjoy working in a fast-paced environment and have a track record of producing high quality copy and delivering exclusive stories this could be the role for you. About the Role: LGC is seeking a senior reporter to join our ambitious editorial team. The role involves sourcing and writing a mix of diary and off diary stories for our daily newsletter that is read by the thousands of senior council officers and councillors that make up LGC's audience. You will also be expected to develop original ideas for investigations as well as producing analysis and commentary for our LGC Briefing. You should enjoy working in a fast-paced environment and have a keen interest in politics. Local government is involved in the delivery of a wide range of services and as a senior reporter you will cover a diverse range of topics, including the impact of austerity, social care, housing and planning as well as workforce issues and the governance of councils across England. Our Shoreditch office in central London is open every day but the team currently works on a hybrid basis with two days in the office and three days remotely. Key Accountabilities: Working as part of a team to ensure publication of a daily (Monday to Friday) lunchtime newsletter and a monthly print magazine Sourcing and writing high-quality news stories Researching and producing long-form features and interviews and analysis Representing LGC at conferences and other events relevant to local government. This includes travel around the country. Cultivating a strong contacts book which includes senior figures in the sector Developing and maintaining an understanding of local government and its concerns and how they are impacted by national policy Skills and experience Required A track record of producing high quality copy and delivering exclusive stories Interest in UK politics NCTJ journalism qualification or equivalent Ability to multitask and work independently and as part of a team At least two years' newsroom experience Desirable Proficiency in shorthand Knowledge of the public sector and local government Ability to use Excel or similar to analyse data for news stories Ability to news edit colleagues' copy as required How to apply: Please email your CV, a covering letter setting out why you are suited to this role and three examples of your work. Please also provide salary expectations. Due to the volume of applications we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of the closing date. Closing date: 12 October (although some candidates may be contacted and interviewed in advance) Benefits: 25 days of holiday per year (with the option to buy or sell) Health plan Life insurance cover Cycle to work scheme. Discounted gym memberships Retail discount vouchers Private virtual GP access Income Protection and more We positively celebrate Diversity & Inclusion in Metropolis Group. We hire great people from a wide variety of backgrounds because it makes our company stronger. We are committed to achieving a working environment that provides equality of opportunity and freedom from discrimination. We aim to become the most inclusive business in Publishing- both for our people and our customers, reflecting and connecting with the diverse communities that we work with. We want people from all backgrounds to feel valued for their individuality and to thrive in our business and feel part of the Metropolis Group.
Dec 09, 2022
Full time
EMAP is a B2B content, subscription & networking business. We connect influential people and organisations to a high-value network of decision-makers, data and ideas through our industry-leading portfolio of brands. Our Mission in media is to engage deeply with our niche industry communities across multiple platforms, serving our audiences with insightful journalism, great events, and the information, intelligence and networking connections with peers and suppliers to enable them to successfully develop their businesses and careers. Local Government Chronicle The leading title for the most influential people in and around local government, LGC's readers oversee billions of pounds of public money, leading the drive to deliver the wellbeing and prosperity of UK towns, cities and counties. With breaking news, comment and analysis on lgcplus and in-depth features and investigations in our monthly print magazine, LGC delivers the best reporting on and for the sector. Our stories, including our recent analysis of levelling up fund bids, coverage of emerging Greater Manchester style devolution deals and the inside track on government intervention, are frequently picked up by the national press and quoted in parliamentary debates or reports. LGC has a history stretching back over 160 years. In addition to its journalism, it also runs agenda-setting conferences and events, including the LGC Awards which is the biggest celebration of British local government talent. About you: Are you a reporter who is passionate about politics and local services and looking for the next step in your career? Do you want the articles you write to influence people in positions of responsibility across the country? Would you like to be part of a news team covering local government as it grapples with levelling up, achieving net zero and supporting communities through the cost of living crisis? If you enjoy working in a fast-paced environment and have a track record of producing high quality copy and delivering exclusive stories this could be the role for you. About the Role: LGC is seeking a senior reporter to join our ambitious editorial team. The role involves sourcing and writing a mix of diary and off diary stories for our daily newsletter that is read by the thousands of senior council officers and councillors that make up LGC's audience. You will also be expected to develop original ideas for investigations as well as producing analysis and commentary for our LGC Briefing. You should enjoy working in a fast-paced environment and have a keen interest in politics. Local government is involved in the delivery of a wide range of services and as a senior reporter you will cover a diverse range of topics, including the impact of austerity, social care, housing and planning as well as workforce issues and the governance of councils across England. Our Shoreditch office in central London is open every day but the team currently works on a hybrid basis with two days in the office and three days remotely. Key Accountabilities: Working as part of a team to ensure publication of a daily (Monday to Friday) lunchtime newsletter and a monthly print magazine Sourcing and writing high-quality news stories Researching and producing long-form features and interviews and analysis Representing LGC at conferences and other events relevant to local government. This includes travel around the country. Cultivating a strong contacts book which includes senior figures in the sector Developing and maintaining an understanding of local government and its concerns and how they are impacted by national policy Skills and experience Required A track record of producing high quality copy and delivering exclusive stories Interest in UK politics NCTJ journalism qualification or equivalent Ability to multitask and work independently and as part of a team At least two years' newsroom experience Desirable Proficiency in shorthand Knowledge of the public sector and local government Ability to use Excel or similar to analyse data for news stories Ability to news edit colleagues' copy as required How to apply: Please email your CV, a covering letter setting out why you are suited to this role and three examples of your work. Please also provide salary expectations. Due to the volume of applications we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of the closing date. Closing date: 12 October (although some candidates may be contacted and interviewed in advance) Benefits: 25 days of holiday per year (with the option to buy or sell) Health plan Life insurance cover Cycle to work scheme. Discounted gym memberships Retail discount vouchers Private virtual GP access Income Protection and more We positively celebrate Diversity & Inclusion in Metropolis Group. We hire great people from a wide variety of backgrounds because it makes our company stronger. We are committed to achieving a working environment that provides equality of opportunity and freedom from discrimination. We aim to become the most inclusive business in Publishing- both for our people and our customers, reflecting and connecting with the diverse communities that we work with. We want people from all backgrounds to feel valued for their individuality and to thrive in our business and feel part of the Metropolis Group.
Connect2Kent are currently looking for a Business Office r to work in the Highways & Transportation team for KCC This is a temporary role that could become permanent Purpose of the Job: Work as part of a small but critical team responsible for all Highways & Transportation (H&T) customer feedback including complaints, compliments, pink perils, fatal reports, Freedom of Information requests, petitions, Priority and Director enquiries. You will ensure responses are on time and to a high quality and will act as a customer champion for the whole of H&T. Qualifications: Education to GCSE level NVQ level 2 or equivalent Experience: Proven experience in an administrative role working and supporting senior managers Working in a team delivering to tight deadlines Experience of regular multi-tasking and dealing with non-routine activities as well as advanced technical and/or practical skills with regard to using a wide range of office equipment and information systems in an administrative environment. Skills and Abilities: Excellent customer care skills. Good eye for detail and proof reading ability, to put yourself in the shoes of the customer receiving our reply Ability to work within a team as well as on own initiative. Ability to prioritise own workload. Ability to work to deadlines and under pressure, with a focus on achieving agreed targets. Excellent level of computer skills including the ability to use Microsoft Office, including Word, Excel, Powerpoint, Outlook and the use of electronic diary management. Very well organised, efficient and motivated to succeed. For more information APPLY NOW Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Dec 07, 2022
Full time
Connect2Kent are currently looking for a Business Office r to work in the Highways & Transportation team for KCC This is a temporary role that could become permanent Purpose of the Job: Work as part of a small but critical team responsible for all Highways & Transportation (H&T) customer feedback including complaints, compliments, pink perils, fatal reports, Freedom of Information requests, petitions, Priority and Director enquiries. You will ensure responses are on time and to a high quality and will act as a customer champion for the whole of H&T. Qualifications: Education to GCSE level NVQ level 2 or equivalent Experience: Proven experience in an administrative role working and supporting senior managers Working in a team delivering to tight deadlines Experience of regular multi-tasking and dealing with non-routine activities as well as advanced technical and/or practical skills with regard to using a wide range of office equipment and information systems in an administrative environment. Skills and Abilities: Excellent customer care skills. Good eye for detail and proof reading ability, to put yourself in the shoes of the customer receiving our reply Ability to work within a team as well as on own initiative. Ability to prioritise own workload. Ability to work to deadlines and under pressure, with a focus on achieving agreed targets. Excellent level of computer skills including the ability to use Microsoft Office, including Word, Excel, Powerpoint, Outlook and the use of electronic diary management. Very well organised, efficient and motivated to succeed. For more information APPLY NOW Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Barnsley Council are seeking two experienced individuals to join the team as a Senior Legal Officer - Litigation In return, you will receive a competitive salary of £42,503 - £45,495 per annum. This is a full time, permanent position. The Senior Legal Officer - Litigation role: As a Senior Legal Officer you'll provide a comprehensive, specialist legal service to the General Litigation Team. This is a richly varied and rewarding role, with responsibilities ranging from research and analysis to dealing with case work, drafting documentations and attending court to conduct advocacy. You will have a track record of problem solving, advising senior managers, undertaking research and keeping abreast of legislative changes.You will provide both professional advice and challenge to Council services and will demonstrate a flair for liaising, negotiating, influencing and collaborating with people at all levels, across departmental and organisational boundaries. Along the way, you'll continue to train and develop professionally. Your principle client will be the Service Director for Stronger, Safer and Healthier Communities and Service Director for Public Health. Your work will involve handling your own case load of key Community Safety Enforcement matters. This will include anti-social behaviour applications, injunctions, committal proceedings, planning injunctions and enforcement, possession proceedings. It will include general environmental prosecutions such as fly-tipping, littering, and further generic matters such as illicit tobacco, health and safety, food safety prosecutions and licensing appeals Responsibilities as our Senior Legal Officer - Litigation: Provide a comprehensive legal service relevant to the practitioner's area of specialism which may include undertaking inquiries, tribunals and attendance at court Provide professional advice and guidance to services, including information on legal developments Draft detailed and complex documentation including pleadings, contracts and agreements, and leases and deeds as appropriate Provide challenge to services to ensure that work is undertaken in the best interests of the council and in accordance with its policies, procedures and codes of practice Analyse and interpret a variety of complex information in order to solve problems and reach solutions Keep abreast of legislative changes as well as wider developments to enhance the service accordingly, to satisfy internal and external demands Maintain knowledge and awareness of Human Rights, Freedom of Information and Data Protection Laws Skills and experience we're looking for in our Senior Legal Officer - Litigation: Qualified barrister/solicitor/legal executive/licensed conveyancer (Level 6) OR Extensive Equivalent Experience, as appropriate to the practitioner's area of specialism Training to applicable professional CPD requirements with reference to the specific areas of specialism Extensive experience of delivering a legal service at a senior level relevant to the practitioner's area of specialism Substantial experience of interpreting and implementing relevant legislation Extensive theoretical knowledge in a relevant area related to the role. In depth working knowledge of relevant legislation, policies and procedures of the relevant area of work. Substantial relevant working knowledge of the relevant service. A lot to look forward to: Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we'll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. The closing date is 09/12/2022 If you think this role is for you then we would very much welcome your application, apply now to become our Senior Legal Officer - Litigation.
Dec 01, 2022
Full time
Barnsley Council are seeking two experienced individuals to join the team as a Senior Legal Officer - Litigation In return, you will receive a competitive salary of £42,503 - £45,495 per annum. This is a full time, permanent position. The Senior Legal Officer - Litigation role: As a Senior Legal Officer you'll provide a comprehensive, specialist legal service to the General Litigation Team. This is a richly varied and rewarding role, with responsibilities ranging from research and analysis to dealing with case work, drafting documentations and attending court to conduct advocacy. You will have a track record of problem solving, advising senior managers, undertaking research and keeping abreast of legislative changes.You will provide both professional advice and challenge to Council services and will demonstrate a flair for liaising, negotiating, influencing and collaborating with people at all levels, across departmental and organisational boundaries. Along the way, you'll continue to train and develop professionally. Your principle client will be the Service Director for Stronger, Safer and Healthier Communities and Service Director for Public Health. Your work will involve handling your own case load of key Community Safety Enforcement matters. This will include anti-social behaviour applications, injunctions, committal proceedings, planning injunctions and enforcement, possession proceedings. It will include general environmental prosecutions such as fly-tipping, littering, and further generic matters such as illicit tobacco, health and safety, food safety prosecutions and licensing appeals Responsibilities as our Senior Legal Officer - Litigation: Provide a comprehensive legal service relevant to the practitioner's area of specialism which may include undertaking inquiries, tribunals and attendance at court Provide professional advice and guidance to services, including information on legal developments Draft detailed and complex documentation including pleadings, contracts and agreements, and leases and deeds as appropriate Provide challenge to services to ensure that work is undertaken in the best interests of the council and in accordance with its policies, procedures and codes of practice Analyse and interpret a variety of complex information in order to solve problems and reach solutions Keep abreast of legislative changes as well as wider developments to enhance the service accordingly, to satisfy internal and external demands Maintain knowledge and awareness of Human Rights, Freedom of Information and Data Protection Laws Skills and experience we're looking for in our Senior Legal Officer - Litigation: Qualified barrister/solicitor/legal executive/licensed conveyancer (Level 6) OR Extensive Equivalent Experience, as appropriate to the practitioner's area of specialism Training to applicable professional CPD requirements with reference to the specific areas of specialism Extensive experience of delivering a legal service at a senior level relevant to the practitioner's area of specialism Substantial experience of interpreting and implementing relevant legislation Extensive theoretical knowledge in a relevant area related to the role. In depth working knowledge of relevant legislation, policies and procedures of the relevant area of work. Substantial relevant working knowledge of the relevant service. A lot to look forward to: Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we'll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. The closing date is 09/12/2022 If you think this role is for you then we would very much welcome your application, apply now to become our Senior Legal Officer - Litigation.
Our Client is looking to hire a Senior Risk Change Analyst. About Them They are an exciting, new division of them. They have the freedom and innovation of a small start up with the security of a large parent company. The journey started when they launched unsecured personal loans in June 2017. They went on to be the first direct to consumer car finance provider in December 2017. Since then, they have gone from strength to strength and have some exciting plans for the future. They re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help them to achieve their aim of creating a special lending business for their customers. About the role The primary focus of the role is to support the delivery of Credit Risk, Fulfilment and Pricing change plans. This involves regular changes to their decision engine rulesets across different systems. They will also help with the onboarding of new partners, monitoring and refining existing integrations, supporting strategic projects, and identifying opportunities to improve system efficiencies. The successful candidate will join a rapidly growing and evolving business area within them, with an opportunity to make a real impact on the strength of their customer journeys, risk selection capabilities, and speed of change. They are looking for creative, innovative, and ambitious individuals who can take ownership for driving change forward and have a passion for sharing knowledge. Responsibilities Act as an internal consultant using specialist knowledge, skills, and experience to advise on the development and implementation of analyses, processes, and initiatives to meet business requirements. Review and update the architectural structures within the decision engines to improve performance and support wider Tech processes and capabilities Build and maintain relationships with stakeholders and help them define, design, and develop information solutions to help drive the business forward. Engage with requests and queries, and confidently seek out necessary information, fully understanding the impact of a change to the rest of the business. Represent the team on large projects. Take the lead and offer support on some of the more complex and detailed projects within the team. Requirements Experience in a system/change role, preferably within Financial Services. Comfort communicating and challenging senior management. Strong organisation and time management skills. Ability to manage, oversee and prioritise multiple work items at once. Ability to consume and understand new information quickly and effectively. A keen desire to take on challenges, learn new skills and initiative to improve existing methods, showing a real passion to go above and beyond. If you've got 3 of the 5 skills they're looking for, they still want to hear from you! Desirable Good operational knowledge of the finance industry, preferably within unsecured lending or car finance. Solid coding knowledge, preferably SQL & Python, or similar tools such as R or SAS. Experience with Agile delivery concepts, particularly SCRUM or Kanban. Familiarity with automated testing processes and principles. Location They are open to discussion around remote working possibilities (UK only). Their whole business is working in a hybrid mode (2 days at the office per week) but they do offer flexibility depending on your location. Please do not hesitate in querying this with the Recruitment Officer if needed. Salary, Benefits and Work-Life Balance They do not have a set salary for this position, as it will be dependent on the successful candidate s experience. They are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. They are proud to be a diverse business where they put their people and customers first. They have great benefits to ensure employees have a great work-life balance; it's one of the reasons they re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. All colleagues will receive 33 days holiday (including banks holidays) when they join them, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. Their Commitment to You They are committed to being a diverse and inclusive workplace. They are proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status. All qualified applicants will receive equal consideration for employment.
Sep 06, 2022
Full time
Our Client is looking to hire a Senior Risk Change Analyst. About Them They are an exciting, new division of them. They have the freedom and innovation of a small start up with the security of a large parent company. The journey started when they launched unsecured personal loans in June 2017. They went on to be the first direct to consumer car finance provider in December 2017. Since then, they have gone from strength to strength and have some exciting plans for the future. They re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help them to achieve their aim of creating a special lending business for their customers. About the role The primary focus of the role is to support the delivery of Credit Risk, Fulfilment and Pricing change plans. This involves regular changes to their decision engine rulesets across different systems. They will also help with the onboarding of new partners, monitoring and refining existing integrations, supporting strategic projects, and identifying opportunities to improve system efficiencies. The successful candidate will join a rapidly growing and evolving business area within them, with an opportunity to make a real impact on the strength of their customer journeys, risk selection capabilities, and speed of change. They are looking for creative, innovative, and ambitious individuals who can take ownership for driving change forward and have a passion for sharing knowledge. Responsibilities Act as an internal consultant using specialist knowledge, skills, and experience to advise on the development and implementation of analyses, processes, and initiatives to meet business requirements. Review and update the architectural structures within the decision engines to improve performance and support wider Tech processes and capabilities Build and maintain relationships with stakeholders and help them define, design, and develop information solutions to help drive the business forward. Engage with requests and queries, and confidently seek out necessary information, fully understanding the impact of a change to the rest of the business. Represent the team on large projects. Take the lead and offer support on some of the more complex and detailed projects within the team. Requirements Experience in a system/change role, preferably within Financial Services. Comfort communicating and challenging senior management. Strong organisation and time management skills. Ability to manage, oversee and prioritise multiple work items at once. Ability to consume and understand new information quickly and effectively. A keen desire to take on challenges, learn new skills and initiative to improve existing methods, showing a real passion to go above and beyond. If you've got 3 of the 5 skills they're looking for, they still want to hear from you! Desirable Good operational knowledge of the finance industry, preferably within unsecured lending or car finance. Solid coding knowledge, preferably SQL & Python, or similar tools such as R or SAS. Experience with Agile delivery concepts, particularly SCRUM or Kanban. Familiarity with automated testing processes and principles. Location They are open to discussion around remote working possibilities (UK only). Their whole business is working in a hybrid mode (2 days at the office per week) but they do offer flexibility depending on your location. Please do not hesitate in querying this with the Recruitment Officer if needed. Salary, Benefits and Work-Life Balance They do not have a set salary for this position, as it will be dependent on the successful candidate s experience. They are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. They are proud to be a diverse business where they put their people and customers first. They have great benefits to ensure employees have a great work-life balance; it's one of the reasons they re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. All colleagues will receive 33 days holiday (including banks holidays) when they join them, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. Their Commitment to You They are committed to being a diverse and inclusive workplace. They are proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status. All qualified applicants will receive equal consideration for employment.
Competitive Salary + Bonus + Car/Car Allowance About Us As the UK's leading developer and manager of retirement communities, we have more than 40 years experience of providing high-quality homes to exacting specifications. We've created over 58,000 age-exclusive retirement properties - apartments, bungalows, coach houses, and cottages - in more than 1,300 developments across the UK. At McCarthy Stone, we believe that retirement living involves much more than simply deciding to move into a new home that's better suited to our customers' needs. It's also an opportunity for them to embrace a new way of life, to have the freedom to live a lifestyle with more choices and more time to do the things they enjoy. About the Role We have an opportunity in our Southern Division Office based in Ringwood, on the edge of the New Forest and close to Bournemouth, supporting the delivery of planning permissions for our retirement housing developments in South West England and South Wales through preparing, presenting and negotiating planning permissions. As a Retirement Housing developer, we differ from most national house builders in principally being involved in regenerating brownfield sites close to town centres. Therefore, the role offers exciting and varied challenges for RTPI qualified planners or planners working towards qualification looking to further their knowledge and their experience as the successful candidate will be involved in the whole process from planning policy to design and delivery. It is also an exciting time for McCarthy Stone as we look to offer more options in our product offerings, including different ways of delivering care and affordability in our schemes and more urban villages whilst addressing sustainability and climate change. You will work closely with the Divisional Team and external consultants including land buyers, architects, surveyors, construction and sales staff along with the specialists necessary to identify and acquire suitable sites for our developments and then progressing our planning applications through preparation to submission and successful achievement of planning consents. Key Responsibilities * Be responsible for instructing and managing external consultants, on specific issues/proposals as and when necessary. * Support Group and Divisional Land, Planning and Development teams. * Work independently in driving forward often complex projects and planning policy matters with the ability to seek support as necessary. About You * Town Planning Degree or Diploma with membership of the Royal Town Planning Institute (MRTPI). * GCSE level or equivalent essential (min. A-C in English and Mathematics) * CSCS Card * Substantial post qualification experience. Ideally at Senior Officer level in a Local Authority. Some private practice experience is also desirable * Strong understanding of and ability to maintain confidentiality about all Company and role related information * Proficient in using the Microsoft Office suite including Excel, Word and Outlook, and familiar with planning viability models/software * Excellent planning, project management and decision-making capability. * Excellent relationship management skills: calm under pressure including during interaction with internal and external stakeholders as well as the ability to build rapport and secure the buy-in of others * Able to travel and work flexible hours to fulfil the requirement of the role Our purpose at McCarthy Stone is to champion the role, wellbeing and happiness of older people in society. We aim to create a better understanding and appreciation of older people and play our part in helping them to live happy and healthy lives. To support our purpose we require all of our front-line colleagues and those in care and support to be fully vaccinated in line with the government policy on care homes. If you are applying for one of our front-line roles please be prepared to provide evidence of your vaccination status on successful application
Dec 03, 2021
Full time
Competitive Salary + Bonus + Car/Car Allowance About Us As the UK's leading developer and manager of retirement communities, we have more than 40 years experience of providing high-quality homes to exacting specifications. We've created over 58,000 age-exclusive retirement properties - apartments, bungalows, coach houses, and cottages - in more than 1,300 developments across the UK. At McCarthy Stone, we believe that retirement living involves much more than simply deciding to move into a new home that's better suited to our customers' needs. It's also an opportunity for them to embrace a new way of life, to have the freedom to live a lifestyle with more choices and more time to do the things they enjoy. About the Role We have an opportunity in our Southern Division Office based in Ringwood, on the edge of the New Forest and close to Bournemouth, supporting the delivery of planning permissions for our retirement housing developments in South West England and South Wales through preparing, presenting and negotiating planning permissions. As a Retirement Housing developer, we differ from most national house builders in principally being involved in regenerating brownfield sites close to town centres. Therefore, the role offers exciting and varied challenges for RTPI qualified planners or planners working towards qualification looking to further their knowledge and their experience as the successful candidate will be involved in the whole process from planning policy to design and delivery. It is also an exciting time for McCarthy Stone as we look to offer more options in our product offerings, including different ways of delivering care and affordability in our schemes and more urban villages whilst addressing sustainability and climate change. You will work closely with the Divisional Team and external consultants including land buyers, architects, surveyors, construction and sales staff along with the specialists necessary to identify and acquire suitable sites for our developments and then progressing our planning applications through preparation to submission and successful achievement of planning consents. Key Responsibilities * Be responsible for instructing and managing external consultants, on specific issues/proposals as and when necessary. * Support Group and Divisional Land, Planning and Development teams. * Work independently in driving forward often complex projects and planning policy matters with the ability to seek support as necessary. About You * Town Planning Degree or Diploma with membership of the Royal Town Planning Institute (MRTPI). * GCSE level or equivalent essential (min. A-C in English and Mathematics) * CSCS Card * Substantial post qualification experience. Ideally at Senior Officer level in a Local Authority. Some private practice experience is also desirable * Strong understanding of and ability to maintain confidentiality about all Company and role related information * Proficient in using the Microsoft Office suite including Excel, Word and Outlook, and familiar with planning viability models/software * Excellent planning, project management and decision-making capability. * Excellent relationship management skills: calm under pressure including during interaction with internal and external stakeholders as well as the ability to build rapport and secure the buy-in of others * Able to travel and work flexible hours to fulfil the requirement of the role Our purpose at McCarthy Stone is to champion the role, wellbeing and happiness of older people in society. We aim to create a better understanding and appreciation of older people and play our part in helping them to live happy and healthy lives. To support our purpose we require all of our front-line colleagues and those in care and support to be fully vaccinated in line with the government policy on care homes. If you are applying for one of our front-line roles please be prepared to provide evidence of your vaccination status on successful application
Are you a committed and driven person with strong communication skills, and looking for an opportunity to work in exciting sector? We are looking for a new specialist to join the team, working in the British dairy sector to represent our members. An opportunity has arisen in our Food and Farming Department for an enthusiastic and politically astute individual to be the NFU's Dairy Policy Specialist. It's an exciting and high profile position, requiring broad knowledge of UK food industry and a sound background in food/farming or marketing, policy development, advocacy and/or government relations. Policy Specialist Responsibilities: The successful candidate will be a powerful champion for our dairy farming members and will advise the National Dairy Board on policy matters and develop effective lobbying strategies. At the same time, the role will monitor political, technical, legal and commercial developments, ensure constant online and offline communications with key opinion formers and generate a steady pipeline of high-profile news stories. The role will have the flexibility and freedom to drive forward your own policy areas and make a difference to the lives and businesses of our farming members. Policy Specialist Requirements: To succeed in this position, you will be strategically minded and results oriented, with the ability to manage and adapt to a varied and complex portfolio. You will have strong influencing skills and demonstrate robust management and team-working skills. You will have a strong sense of drive and focus to deliver for our members, but you should also be able to adapt your approach to achieve strategic long-term goals for farming and the NFU. As a great communicator you will possess the ability to work unsupervised, as well as within a small team and alongside the NFU Dairy Board. With a relevant degree, you will need to possess a high standard of written and verbal communication skills, be an assured public presenter and have proven negotiation skills. You will need to be well organised and prioritise workloads and think creatively to solve problems and overcome policy and political challenges. Who are we? The National Farmers' Union is the voice of British farming, and our members are at the heart of what we do. On their behalf we lobby government and other stakeholders, develop policy and provide a range of frontline services. We are proud to make a difference. Working for the NFU means working alongside great people who are committed to their work and recognised for their knowledge and expertise. Please see our careers page for more information. At the NFU, we embrace the unique worth of everyone from all backgrounds, identities and circumstance. As a Professional, Resourceful, United and Inclusive organisation, we strive to celebrate all individuals. We are committed to creating a sense of belonging, educating and developing an inclusive community, and welcoming the value of diversity. We are currently piloting a 'hybrid working' scheme that gives colleagues the choice of working from home for up to 3 days a week, with other working days being from the office, or out and about with our members. We recognise that some applicants may wish to work flexibly, and we welcome discussions regarding this. Please discuss this with us as part of the recruitment process. Location: Based in Stoneleigh, Warwickshire with hybrid working Contract Type: Permanent Hours: Full Time, 35 per week Salary: circa £35,000-£45,000 per annum plus benefits Closing date: 03 January 2022 Interview Date: 13/14 January 2022 We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. You may have experience of the following: Policy Adviser, Policy Officer, Regulatory Officer, Policy Executive, Policy Analyst, Policy Research, Senior Policy Adviser, Project Management, Dairy Farming, Policy Specialist, Marketing, Policy Development, etc. Ref:
Dec 02, 2021
Full time
Are you a committed and driven person with strong communication skills, and looking for an opportunity to work in exciting sector? We are looking for a new specialist to join the team, working in the British dairy sector to represent our members. An opportunity has arisen in our Food and Farming Department for an enthusiastic and politically astute individual to be the NFU's Dairy Policy Specialist. It's an exciting and high profile position, requiring broad knowledge of UK food industry and a sound background in food/farming or marketing, policy development, advocacy and/or government relations. Policy Specialist Responsibilities: The successful candidate will be a powerful champion for our dairy farming members and will advise the National Dairy Board on policy matters and develop effective lobbying strategies. At the same time, the role will monitor political, technical, legal and commercial developments, ensure constant online and offline communications with key opinion formers and generate a steady pipeline of high-profile news stories. The role will have the flexibility and freedom to drive forward your own policy areas and make a difference to the lives and businesses of our farming members. Policy Specialist Requirements: To succeed in this position, you will be strategically minded and results oriented, with the ability to manage and adapt to a varied and complex portfolio. You will have strong influencing skills and demonstrate robust management and team-working skills. You will have a strong sense of drive and focus to deliver for our members, but you should also be able to adapt your approach to achieve strategic long-term goals for farming and the NFU. As a great communicator you will possess the ability to work unsupervised, as well as within a small team and alongside the NFU Dairy Board. With a relevant degree, you will need to possess a high standard of written and verbal communication skills, be an assured public presenter and have proven negotiation skills. You will need to be well organised and prioritise workloads and think creatively to solve problems and overcome policy and political challenges. Who are we? The National Farmers' Union is the voice of British farming, and our members are at the heart of what we do. On their behalf we lobby government and other stakeholders, develop policy and provide a range of frontline services. We are proud to make a difference. Working for the NFU means working alongside great people who are committed to their work and recognised for their knowledge and expertise. Please see our careers page for more information. At the NFU, we embrace the unique worth of everyone from all backgrounds, identities and circumstance. As a Professional, Resourceful, United and Inclusive organisation, we strive to celebrate all individuals. We are committed to creating a sense of belonging, educating and developing an inclusive community, and welcoming the value of diversity. We are currently piloting a 'hybrid working' scheme that gives colleagues the choice of working from home for up to 3 days a week, with other working days being from the office, or out and about with our members. We recognise that some applicants may wish to work flexibly, and we welcome discussions regarding this. Please discuss this with us as part of the recruitment process. Location: Based in Stoneleigh, Warwickshire with hybrid working Contract Type: Permanent Hours: Full Time, 35 per week Salary: circa £35,000-£45,000 per annum plus benefits Closing date: 03 January 2022 Interview Date: 13/14 January 2022 We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. You may have experience of the following: Policy Adviser, Policy Officer, Regulatory Officer, Policy Executive, Policy Analyst, Policy Research, Senior Policy Adviser, Project Management, Dairy Farming, Policy Specialist, Marketing, Policy Development, etc. Ref:
Must have own laptop! Hours- 9- 5:30 Hybrid- mostly working from home but will need to be able to commute to the office (SE1) Pay Rate- 16.80 We are looking for a resilient and proactive individual to work for the London Fire Brigade! It will involve working in some challenging situations, due to the nature of the investigations but is working with a supportive and engaging team. The right candidate will have excel and data analysis experience, t will help if they have previously researched and it is desirable if they have Power VI experience. MAIN DUTIES AND RESPONSIBILITIES Performance and self-development -Plan and organise work to ensure that both routine and unexpected tasks are completed promptly. Report anticipated difficulties in meeting deadlines. -Keep up to date with information that is necessary for work activities. -Keep informed of the Brigade's policies and the Directorate's procedures. Carry out all work activities in accordance with the procedures, asking for training and guidance if necessary -Identify and agree personal development needs, seeking opportunities and discussing them with the line manager. Monitor own performance against agreed indicators and objectives. Effective working relationships -Establish and maintain professional and effective working relationships with Brigade staff and external organisations. Ensure that the principles and practice of the Brigade's Togetherness Strategy and equalities policies are followed when dealing with all colleagues. -Deal with contacts from external organisations and members of the public professionally and in a timely fashion, according to the principles of customer care, the Brigade's Equalities Strategy, the Data Protection Act and the Freedom of Information Act. -Work as a member of the Community Safety Policy and Projects Team. Key activities -Undertake research into areas of interest to community safety, using a range of quantitative and qualitative research methods appropriate to the task. -Draft a range of different types of documents, including policies, proposals, project papers, briefings and reports. -Carry out consultation with stakeholders appropriate to the task in hand; using a range of communication methods to gather views and evidence to use in developing documentation to support work. -Deliver outcomes against an agreed action plan, which sets out the timetable, quality plan and other considerations. This may include direct delivery of project elements to internal/external stakeholders, e.g. familiarisation work. -Assist the Senior Community Safety Development Officer in evaluating work using the Community Safety Evaluation Toolkit to ensure a consistent and robust approach. -Assist the Senior Community Safety Development Officer in disseminating the outcomes of projects, including through presentations to internal and/or external audiences, and ensuring that they are in line with commitments in the London Safety Plan. Administration and team working -Work with colleagues from other parts of Community Safety or more widely within the Brigade as part of cross-cutting project teams, sometimes at the direction of Community Safety managers who are not in the line management chain. -Support the Senior Community Safety Development Officer when required. -Keep organised records of work activities, an audit trail of decision making and update any associated information systems. -Correspond with internal and external stakeholders as directed by the Senior Community Safety Development Officer. -Arrange, prepare for and attend internal and external meetings as necessary, including drafting agendas, writing minutes, dealing with correspondence and ensuring any follow up action is dealt with accordingly.
Nov 30, 2021
Full time
Must have own laptop! Hours- 9- 5:30 Hybrid- mostly working from home but will need to be able to commute to the office (SE1) Pay Rate- 16.80 We are looking for a resilient and proactive individual to work for the London Fire Brigade! It will involve working in some challenging situations, due to the nature of the investigations but is working with a supportive and engaging team. The right candidate will have excel and data analysis experience, t will help if they have previously researched and it is desirable if they have Power VI experience. MAIN DUTIES AND RESPONSIBILITIES Performance and self-development -Plan and organise work to ensure that both routine and unexpected tasks are completed promptly. Report anticipated difficulties in meeting deadlines. -Keep up to date with information that is necessary for work activities. -Keep informed of the Brigade's policies and the Directorate's procedures. Carry out all work activities in accordance with the procedures, asking for training and guidance if necessary -Identify and agree personal development needs, seeking opportunities and discussing them with the line manager. Monitor own performance against agreed indicators and objectives. Effective working relationships -Establish and maintain professional and effective working relationships with Brigade staff and external organisations. Ensure that the principles and practice of the Brigade's Togetherness Strategy and equalities policies are followed when dealing with all colleagues. -Deal with contacts from external organisations and members of the public professionally and in a timely fashion, according to the principles of customer care, the Brigade's Equalities Strategy, the Data Protection Act and the Freedom of Information Act. -Work as a member of the Community Safety Policy and Projects Team. Key activities -Undertake research into areas of interest to community safety, using a range of quantitative and qualitative research methods appropriate to the task. -Draft a range of different types of documents, including policies, proposals, project papers, briefings and reports. -Carry out consultation with stakeholders appropriate to the task in hand; using a range of communication methods to gather views and evidence to use in developing documentation to support work. -Deliver outcomes against an agreed action plan, which sets out the timetable, quality plan and other considerations. This may include direct delivery of project elements to internal/external stakeholders, e.g. familiarisation work. -Assist the Senior Community Safety Development Officer in evaluating work using the Community Safety Evaluation Toolkit to ensure a consistent and robust approach. -Assist the Senior Community Safety Development Officer in disseminating the outcomes of projects, including through presentations to internal and/or external audiences, and ensuring that they are in line with commitments in the London Safety Plan. Administration and team working -Work with colleagues from other parts of Community Safety or more widely within the Brigade as part of cross-cutting project teams, sometimes at the direction of Community Safety managers who are not in the line management chain. -Support the Senior Community Safety Development Officer when required. -Keep organised records of work activities, an audit trail of decision making and update any associated information systems. -Correspond with internal and external stakeholders as directed by the Senior Community Safety Development Officer. -Arrange, prepare for and attend internal and external meetings as necessary, including drafting agendas, writing minutes, dealing with correspondence and ensuring any follow up action is dealt with accordingly.