Job Title: Customer Care Advisor Location: Melton Salary: 23,595 per year Hours: 37.5 hr & 40 hrs contracts available Job type: Full-time, Permanent. We are an established family company operating for 40years and leaders in the education book market. Despite our roots, we are a growing and innovative company, and we are looking for an enthusiastic person with the required skills to join the sales and customer care team, of 20 staff. With our expansion, we are looking for an additional 3 people to join the team. Browns Books (A T Little and Sons Ltd) has been trading in books for 40 years. We are a UK privately owned family company, with no debt and an excellent credit rating, our customer-focused family business is un-rivalled. Browns Books have a long-established reputation as a respected major book supplier to universities, colleges, schools, public libraries, and local authorities, with over 4,500 customers throughout the UK and internationally. Our Company is made up of amazing individuals, no matter your role or department your contribution matters. It is through everyone's contributions as a team that the company is successful. Browns staff are proud to be problem solvers, we like the people we work with, colleagues, customers, managers, we genuinely enjoy helping one another succeed as a team. We are passionate, and we love tough problems and new challenges. Customers trust us to deliver exceptional results. We take our work seriously, overcome obstacles, find solutions, and by establishing a culture of exceptional execution we deliver outstanding results. Mandatory Experience/Skills Telephone skills & call handling, Order Administration Highly Organised Strong Work ethic and positive attitude Good skills in Excel (Totalling, Sorting, etc) Skills of interest Full UK Driving Licence Library/Book/Education Knowledge Technical Skills - Integration and software experience CRM experience, (Deskpro/Goldmine would be of benefit) Technical Support for eBooks/Online Platforms Knowledge of School Integration platforms Strong Excel Skills (Can use at speed, more complex formulas) The Candidate: The right candidate will deliver exceptional Sales & Support Calls as well as being able to deliver exceptional customer care skills with regards to enquiries. The candidate must be a quick learner on our Platforms, processes, and products while enjoying Sales Calls and problem solving. The candidate must be able to complete administration accurately and deliver company communications via telephone and e-mail to the highest standards. This is not a Call Centre role! You must have a fantastic work ethic, be able to self-manage and problem solve whilst delivering exceptional customer care skills in the process to our Educational & Academic Customers. Be Accountable; by measuring ourselves against the highest standards you are responsible for your input every day. Work hard and give your commitment to continuously improve. We constantly push ourselves to be our best, we focus on solutions, and we arrive every day inspired to make an impact through our attitude, passion, and hard work. Act with integrity - We are honest, transparent, and committed to doing what's best for our customers and our company. We openly collaborate in pursuit of the truth and improvements. Operate with transparency - by communicating internally and externally with unwavering, honesty and respect. We all act with integrity and honesty and focus on putting ourselves in the shoes of others. Successful Candidates must show during probation exceptional attitude, willingness to learn to be successful in the permanent role, we are looking for people that have long-term aspirations with the company and want to grow with us. Mon-Fri (Apply online only) (40 hours). No Shifts or Weekends. Due to the growth and expansion of the business, we have invested in a new, Purpose-Built Office space in Melton West Business Park. Browns Books, 5 Melton Enterprise Park, Melton, East Yorkshire, HU14 3RS. The New building allows increased capacity and growth of the business. Staff have access to free parking on site, and games & rest areas Browns Books, supplies books, eBooks, and Multimedia to Students, Schools, Colleges, Universities & Libraries, in the UK and Internationally. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Customer Billings Advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Advisor, Customer Service Coordinator, Customer Aid Executive, Customer Support Executive, Customer Services Officer, Senior Customer Services Advisor may also be considered for this role
May 20, 2024
Full time
Job Title: Customer Care Advisor Location: Melton Salary: 23,595 per year Hours: 37.5 hr & 40 hrs contracts available Job type: Full-time, Permanent. We are an established family company operating for 40years and leaders in the education book market. Despite our roots, we are a growing and innovative company, and we are looking for an enthusiastic person with the required skills to join the sales and customer care team, of 20 staff. With our expansion, we are looking for an additional 3 people to join the team. Browns Books (A T Little and Sons Ltd) has been trading in books for 40 years. We are a UK privately owned family company, with no debt and an excellent credit rating, our customer-focused family business is un-rivalled. Browns Books have a long-established reputation as a respected major book supplier to universities, colleges, schools, public libraries, and local authorities, with over 4,500 customers throughout the UK and internationally. Our Company is made up of amazing individuals, no matter your role or department your contribution matters. It is through everyone's contributions as a team that the company is successful. Browns staff are proud to be problem solvers, we like the people we work with, colleagues, customers, managers, we genuinely enjoy helping one another succeed as a team. We are passionate, and we love tough problems and new challenges. Customers trust us to deliver exceptional results. We take our work seriously, overcome obstacles, find solutions, and by establishing a culture of exceptional execution we deliver outstanding results. Mandatory Experience/Skills Telephone skills & call handling, Order Administration Highly Organised Strong Work ethic and positive attitude Good skills in Excel (Totalling, Sorting, etc) Skills of interest Full UK Driving Licence Library/Book/Education Knowledge Technical Skills - Integration and software experience CRM experience, (Deskpro/Goldmine would be of benefit) Technical Support for eBooks/Online Platforms Knowledge of School Integration platforms Strong Excel Skills (Can use at speed, more complex formulas) The Candidate: The right candidate will deliver exceptional Sales & Support Calls as well as being able to deliver exceptional customer care skills with regards to enquiries. The candidate must be a quick learner on our Platforms, processes, and products while enjoying Sales Calls and problem solving. The candidate must be able to complete administration accurately and deliver company communications via telephone and e-mail to the highest standards. This is not a Call Centre role! You must have a fantastic work ethic, be able to self-manage and problem solve whilst delivering exceptional customer care skills in the process to our Educational & Academic Customers. Be Accountable; by measuring ourselves against the highest standards you are responsible for your input every day. Work hard and give your commitment to continuously improve. We constantly push ourselves to be our best, we focus on solutions, and we arrive every day inspired to make an impact through our attitude, passion, and hard work. Act with integrity - We are honest, transparent, and committed to doing what's best for our customers and our company. We openly collaborate in pursuit of the truth and improvements. Operate with transparency - by communicating internally and externally with unwavering, honesty and respect. We all act with integrity and honesty and focus on putting ourselves in the shoes of others. Successful Candidates must show during probation exceptional attitude, willingness to learn to be successful in the permanent role, we are looking for people that have long-term aspirations with the company and want to grow with us. Mon-Fri (Apply online only) (40 hours). No Shifts or Weekends. Due to the growth and expansion of the business, we have invested in a new, Purpose-Built Office space in Melton West Business Park. Browns Books, 5 Melton Enterprise Park, Melton, East Yorkshire, HU14 3RS. The New building allows increased capacity and growth of the business. Staff have access to free parking on site, and games & rest areas Browns Books, supplies books, eBooks, and Multimedia to Students, Schools, Colleges, Universities & Libraries, in the UK and Internationally. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Customer Billings Advisor, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Administrator, Assistant, Customer Services Administrator, Customer Services support, Office Administrator, Team Administrator, Client Services Executive, Customer Service Advisor, Customer Service Coordinator, Customer Aid Executive, Customer Support Executive, Customer Services Officer, Senior Customer Services Advisor may also be considered for this role
Job Title: Technical Sales Engineer Location: Based at Southside, Bredbury but some flexibility to travel/work at other sites Salary: £28,000 - £38,000 per annum (dependent on experience) Job Type: Full time, Permanent Working Hours: 38 hrs per week, Mon to Thurs 07:30 to 16:00 and Friday 07:30 to 12:50 Company Overview: Heat Trace is part of the Global NIBE Group, part of NIBE Element (the world's largest element manufacturer) and represents NIBE in the UK as one of over 80 Group companies that are based all over the world. NIBE is a global group that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. This allows our clients to reduce their energy consumption and their impact on the environment. NIBE Element manufactures components and solutions for intelligent heating and control for industry and infrastructure. Heat Trace is a manufacturing and engineering company with our headquarters and main manufacturing unit in Helsby Cheshire, we also have two manufacturing facilities at Bredbury, Stockport. The prime activity of the business is the manufacture of highly technical heating cables for use predominantly in the oil and gas and advanced processing industries . About the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customer requirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate technical sales proposals and contracts Maintain customer communication and sales in CRM Develop, manage and deliver sales administration, reports and data Research options/request quotes for outsourced components of project/custom product Work with the wider team to ensure development schedules are being met Support the wider sales team as required Develop and maintain long term customer relationships Provide pre-sales technical assistance and product education/after sales support Prepare cost estimates liaising with the Technical Manager Provide input into the design of custom made product About You: Professional/ Qualifications & Education: HNC or Degree in a suitable engineering, technical or mechanical discipline Experience: Essential Experience: Technical Engineering/Specifications ISO 9001 Desirable Experience: Customer facing / sales role (Desirable) 5S experience(Desirable) Lean manufacturing (Desirable) Offshore manufacturing (Desirable) Hazardous Area Products Knowledge / Proven Ability: Essential Knowledge / Proven Ability: Working to tight deadlines Managing project work, multiple projects simultaneously Commercial Acumen Desirable Knowledge / Proven Ability: Experience in the heating element industry Experience in the Heat Tracing Skills: Essential Skills: Excellent IT skills (MS Office) Use of CRM systems Desirable Skills: Solidworks /AutoCAD LT/AutoCAD Invertor Personal Qualities (Essential) : Excellent communication skills Time management/organisational skills Innovative Proactive What we can offer you: 25 days holiday plus bank holidays increasing with service. Learning and development opportunities Cash Health Plan and EAP Free onsite parking Company Social Events Company Pension Scheme in line with auto enrolment Referral Scheme Please Note: No agencies. Candidates with the relevant experience or job titles of: Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Business Development Lead, Technical Business Development, Sales and BDM may also be considered for this role.
May 20, 2024
Full time
Job Title: Technical Sales Engineer Location: Based at Southside, Bredbury but some flexibility to travel/work at other sites Salary: £28,000 - £38,000 per annum (dependent on experience) Job Type: Full time, Permanent Working Hours: 38 hrs per week, Mon to Thurs 07:30 to 16:00 and Friday 07:30 to 12:50 Company Overview: Heat Trace is part of the Global NIBE Group, part of NIBE Element (the world's largest element manufacturer) and represents NIBE in the UK as one of over 80 Group companies that are based all over the world. NIBE is a global group that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. This allows our clients to reduce their energy consumption and their impact on the environment. NIBE Element manufactures components and solutions for intelligent heating and control for industry and infrastructure. Heat Trace is a manufacturing and engineering company with our headquarters and main manufacturing unit in Helsby Cheshire, we also have two manufacturing facilities at Bredbury, Stockport. The prime activity of the business is the manufacture of highly technical heating cables for use predominantly in the oil and gas and advanced processing industries . About the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customer requirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate technical sales proposals and contracts Maintain customer communication and sales in CRM Develop, manage and deliver sales administration, reports and data Research options/request quotes for outsourced components of project/custom product Work with the wider team to ensure development schedules are being met Support the wider sales team as required Develop and maintain long term customer relationships Provide pre-sales technical assistance and product education/after sales support Prepare cost estimates liaising with the Technical Manager Provide input into the design of custom made product About You: Professional/ Qualifications & Education: HNC or Degree in a suitable engineering, technical or mechanical discipline Experience: Essential Experience: Technical Engineering/Specifications ISO 9001 Desirable Experience: Customer facing / sales role (Desirable) 5S experience(Desirable) Lean manufacturing (Desirable) Offshore manufacturing (Desirable) Hazardous Area Products Knowledge / Proven Ability: Essential Knowledge / Proven Ability: Working to tight deadlines Managing project work, multiple projects simultaneously Commercial Acumen Desirable Knowledge / Proven Ability: Experience in the heating element industry Experience in the Heat Tracing Skills: Essential Skills: Excellent IT skills (MS Office) Use of CRM systems Desirable Skills: Solidworks /AutoCAD LT/AutoCAD Invertor Personal Qualities (Essential) : Excellent communication skills Time management/organisational skills Innovative Proactive What we can offer you: 25 days holiday plus bank holidays increasing with service. Learning and development opportunities Cash Health Plan and EAP Free onsite parking Company Social Events Company Pension Scheme in line with auto enrolment Referral Scheme Please Note: No agencies. Candidates with the relevant experience or job titles of: Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Business Development Lead, Technical Business Development, Sales and BDM may also be considered for this role.
Absolute Executive Search are partnered with a well-established firm of Solicitors based in Surrey who are looking to appoint an Associate Family Solicitor into their expanding team. The successful candidate will be joining a friendly team and have extensive family based matrimonial experience in a similar environment. The matters that will be dealt with generally are as follows:- Family Divorce Adoption Child Care Issues Family Mediation Children Dispute Domestic Violence Family Financial Property Arrangements Candidate Requirements:- Able to manage own caseload of clients. Very organised and able to prioritise work load. Use own initiative and work proactively. Excellent customer service skills. Good communication skills at all levels. 3-5 years PQE Hours: 35 Hours per week Hybrid working is offered. If you are interested in this role, please submit your CV today or contact us directly for a confidential discussion about the role.
May 20, 2024
Full time
Absolute Executive Search are partnered with a well-established firm of Solicitors based in Surrey who are looking to appoint an Associate Family Solicitor into their expanding team. The successful candidate will be joining a friendly team and have extensive family based matrimonial experience in a similar environment. The matters that will be dealt with generally are as follows:- Family Divorce Adoption Child Care Issues Family Mediation Children Dispute Domestic Violence Family Financial Property Arrangements Candidate Requirements:- Able to manage own caseload of clients. Very organised and able to prioritise work load. Use own initiative and work proactively. Excellent customer service skills. Good communication skills at all levels. 3-5 years PQE Hours: 35 Hours per week Hybrid working is offered. If you are interested in this role, please submit your CV today or contact us directly for a confidential discussion about the role.
Absolute Executive Search are delighted be working with a well-established Legal 200 firm who are looking to appoint a Construction Solicitor into their Manchester team. The role is non-contentious and contentious work. The team work closely with the firm's largest clients in both the public and private sector. Key Responsibilities:- Procurement and Tender Advice Pre-Construction Services and Early Works Agreements Building and Engineering Contracts (bespoke and standard forms including JCT, NEC, FIDIC and IChemE) Consultants Appointments Collateral Warranties and Third Party Rights Bonds and Guarantees Contractual advice services (including regarding payment, time for completion, defects, variations, termination) Construction dispute avoidance and dispute resolution Requirements:- 3+ years PQE considered. Good knowledge of non-contentious and contentious construction work. Experience in dealing with large developers and funders. A good technical grounding across Real Estate. Excellent organisational skills. Good customer service skills and able to develop long standing client relationships. Qualified in England & Wales. Salary is negotiable dependent on experience and this role can be either hybrid, work from home or full time in the office. If you are interested in this position, then please apply or contact us directly for a confidential discussion.
May 20, 2024
Full time
Absolute Executive Search are delighted be working with a well-established Legal 200 firm who are looking to appoint a Construction Solicitor into their Manchester team. The role is non-contentious and contentious work. The team work closely with the firm's largest clients in both the public and private sector. Key Responsibilities:- Procurement and Tender Advice Pre-Construction Services and Early Works Agreements Building and Engineering Contracts (bespoke and standard forms including JCT, NEC, FIDIC and IChemE) Consultants Appointments Collateral Warranties and Third Party Rights Bonds and Guarantees Contractual advice services (including regarding payment, time for completion, defects, variations, termination) Construction dispute avoidance and dispute resolution Requirements:- 3+ years PQE considered. Good knowledge of non-contentious and contentious construction work. Experience in dealing with large developers and funders. A good technical grounding across Real Estate. Excellent organisational skills. Good customer service skills and able to develop long standing client relationships. Qualified in England & Wales. Salary is negotiable dependent on experience and this role can be either hybrid, work from home or full time in the office. If you are interested in this position, then please apply or contact us directly for a confidential discussion.
Trainee Sales Account Manager - Leicester up to £30,000 salary Plus bonus and excellent career development Our client a leading commercial automotive company are currently seeking a Customer Account Manager / Aftermarket Sales executive is responsible for ensuring that orders are processed correctly and on time to distributors. The Sales Account manager must also meet customer expectations and standards in a polite, friendly, and customer-focused manner. The role will involve processing orders received by email and clarifying queries from the distributor. The role will also offer development of commercial awareness. Essential Duties and Responsibilities: Ensure orders are processed correctly and on time To liaise with distributors over the phone answering and clarifying queries and identifying parts through technical drawings and assist with fitment queries with high levels of accuracy and technical knowledge To develop and maintain high standards of customer service Responsible for receiving and identifying stock To correctly locate items in warehouse on a stock management system. To ensure accurate identification of customers' needs by means of extranet portal and parts catalogues. To conduct all transactions with customers with the utmost courtesy Maintain the housekeeping standards within the team of a clean and organised work environment Provide support and assistance to the Aftermarket Team Leader To comply with and maintain company policies, standards and procedures relating to quality and customer care within your department Be responsible for personal health and safety and ensure company policies are adhered to Handle additional project work alongside the daily role requirements. Experience: Should have strong communications skills, oral and written, as the job requires regular interaction with customers and suppliers Able to identify all customer needs both external and internal through the use of computerised stock control and electronic catalogues Must possess good MS Word and Excel skills Must be an enthusiastic and self-motivated individual. Ability to analysis data In return our client offers a salary of up to £30,000 plus bonus and excellent benefits with career development opportunity - please apply now for an interview! If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. James Recruitment is an employment consultancy and operates as an equal opportunities employer. "Recommend a Friend" Due to the demand for high calibre professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual, either directly or indirectly. Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 of retail vouchers. This scheme is open to both candidates and clients.
May 20, 2024
Full time
Trainee Sales Account Manager - Leicester up to £30,000 salary Plus bonus and excellent career development Our client a leading commercial automotive company are currently seeking a Customer Account Manager / Aftermarket Sales executive is responsible for ensuring that orders are processed correctly and on time to distributors. The Sales Account manager must also meet customer expectations and standards in a polite, friendly, and customer-focused manner. The role will involve processing orders received by email and clarifying queries from the distributor. The role will also offer development of commercial awareness. Essential Duties and Responsibilities: Ensure orders are processed correctly and on time To liaise with distributors over the phone answering and clarifying queries and identifying parts through technical drawings and assist with fitment queries with high levels of accuracy and technical knowledge To develop and maintain high standards of customer service Responsible for receiving and identifying stock To correctly locate items in warehouse on a stock management system. To ensure accurate identification of customers' needs by means of extranet portal and parts catalogues. To conduct all transactions with customers with the utmost courtesy Maintain the housekeeping standards within the team of a clean and organised work environment Provide support and assistance to the Aftermarket Team Leader To comply with and maintain company policies, standards and procedures relating to quality and customer care within your department Be responsible for personal health and safety and ensure company policies are adhered to Handle additional project work alongside the daily role requirements. Experience: Should have strong communications skills, oral and written, as the job requires regular interaction with customers and suppliers Able to identify all customer needs both external and internal through the use of computerised stock control and electronic catalogues Must possess good MS Word and Excel skills Must be an enthusiastic and self-motivated individual. Ability to analysis data In return our client offers a salary of up to £30,000 plus bonus and excellent benefits with career development opportunity - please apply now for an interview! If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. James Recruitment is an employment consultancy and operates as an equal opportunities employer. "Recommend a Friend" Due to the demand for high calibre professional candidates we have introduced a recommend a friend incentive scheme. This scheme will reward the introduction to James Recruitment of an individual, either directly or indirectly. Should this individual find permanent employment through the use of our services and remain in that position for at least 3 months, we will thank you with a reward of £100 of retail vouchers. This scheme is open to both candidates and clients.
Job Description We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB. As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight. The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses. The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future. This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role. Key Accountabilities and Responsibilities: Work with the Director of Customer Experience to support research programmes and deliver a range of insight. Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the 'voice of the customer' (VoC) programme, simplifying processes where possible. Run validation checks to ensure programme data is always accurate. Support our external partner to improve response levels and deliver more user-friendly reporting. Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers. Manipulate historic data in Excel, combined with internal data where necessary. Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues. Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making. Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers. Manage theme tracker across multiple surveys. Build and deliver half yearly reporting of key trends to support improved retention of contracted business. Support with survey build and sample management. Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests. Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making. Manage the master research requirements schedule, ensuring customer impact is minimised. About you: The ideal candidate for this role will have proven experience of working with data/analytics and a high level of Microsoft packages (specifically Excel), Salesforce, (inc Marketing Cloud) and Python experience. You will have the ability to draw key messages from data and present arguments/insight effectively whilst pro-actively managing a broad range of tasks and a pipeline of work. You must also be highly results focused and thrive on a challenge and makes things happen with a clear focus on key business objectives ensuring delivery against targets. A focus on accuracy with a strong attention to detail and excellent numeracy skills are crucial in this role. Good communication skills both verbally and written are also key to this role as you will liaise with various internal stakeholders and you must be capable of clearly and concisely sharing the outputs of your work with key stakeholders, working under pressure and to tight deadlines. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on cinema tickets, shopping and ability to earn cashback on purchases through Sodexo. Recognition awards and incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
May 20, 2024
Full time
Job Description We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB. As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight. The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses. The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future. This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role. Key Accountabilities and Responsibilities: Work with the Director of Customer Experience to support research programmes and deliver a range of insight. Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the 'voice of the customer' (VoC) programme, simplifying processes where possible. Run validation checks to ensure programme data is always accurate. Support our external partner to improve response levels and deliver more user-friendly reporting. Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers. Manipulate historic data in Excel, combined with internal data where necessary. Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues. Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making. Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers. Manage theme tracker across multiple surveys. Build and deliver half yearly reporting of key trends to support improved retention of contracted business. Support with survey build and sample management. Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests. Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making. Manage the master research requirements schedule, ensuring customer impact is minimised. About you: The ideal candidate for this role will have proven experience of working with data/analytics and a high level of Microsoft packages (specifically Excel), Salesforce, (inc Marketing Cloud) and Python experience. You will have the ability to draw key messages from data and present arguments/insight effectively whilst pro-actively managing a broad range of tasks and a pipeline of work. You must also be highly results focused and thrive on a challenge and makes things happen with a clear focus on key business objectives ensuring delivery against targets. A focus on accuracy with a strong attention to detail and excellent numeracy skills are crucial in this role. Good communication skills both verbally and written are also key to this role as you will liaise with various internal stakeholders and you must be capable of clearly and concisely sharing the outputs of your work with key stakeholders, working under pressure and to tight deadlines. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on cinema tickets, shopping and ability to earn cashback on purchases through Sodexo. Recognition awards and incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
We at Work Lyf are recruiting for our well established Client based in Newcastle-under-Lyme. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers. Once probation is completed, this position can be hybrid, 3 days in the office, 2 at home. Key Accountabilities To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts. To deliver accountabilities in line with objectives and personal development plan set. To make decisions based on the customer s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy. Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times. Collaboration with team members to ensure all client contracts are supported effectively. To ensure that data quality is maintained. To provide customer reporting with complete accuracy in line with customer date requirements. Efficiently resolve or escalate enquiries or complaints. Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying). Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate. Key Experience and Skills Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions MS Office skills esp. Outlook Advanced excel skills (vlookup, pivot tables etc.) Strong data analysis and interpretation Ability to work independently to tight deadlines Motivated to support the team to meet clients SLA s / KPI s Strong verbal and written skills Attention to detail Document management skills Time management skills Monday to Friday 9a.m. to 5.30p.m. One hour for lunch.
May 20, 2024
Full time
We at Work Lyf are recruiting for our well established Client based in Newcastle-under-Lyme. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers. Once probation is completed, this position can be hybrid, 3 days in the office, 2 at home. Key Accountabilities To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts. To deliver accountabilities in line with objectives and personal development plan set. To make decisions based on the customer s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy. Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that client SLAs are met at all times. Collaboration with team members to ensure all client contracts are supported effectively. To ensure that data quality is maintained. To provide customer reporting with complete accuracy in line with customer date requirements. Efficiently resolve or escalate enquiries or complaints. Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying). Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate. Key Experience and Skills Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions MS Office skills esp. Outlook Advanced excel skills (vlookup, pivot tables etc.) Strong data analysis and interpretation Ability to work independently to tight deadlines Motivated to support the team to meet clients SLA s / KPI s Strong verbal and written skills Attention to detail Document management skills Time management skills Monday to Friday 9a.m. to 5.30p.m. One hour for lunch.
Do you have experience working as a Business Manager? Acorn by Synergie is looking for someone to deliver sustainable, profitable sales and profit targets for a Geographic region by creating opportunities to sell more to current clients and deliver excellent customer service whilst at the same time consistently identifying and converting prospect customers You will be working with internal and team click apply for full job details
May 20, 2024
Full time
Do you have experience working as a Business Manager? Acorn by Synergie is looking for someone to deliver sustainable, profitable sales and profit targets for a Geographic region by creating opportunities to sell more to current clients and deliver excellent customer service whilst at the same time consistently identifying and converting prospect customers You will be working with internal and team click apply for full job details
We are looking for an experienced Lift Repair Sales Consultant to join our well-established Ringwood Service Branch. This sales job requires you to have experience within the Lift Industry. An engineering bias would be advantageous. As the Lift Repair Sales Consultant, you will be quoting for and securing sales within both reactive and proactive major repairs for industrial lifts. This sales job is not driven by commission. You will be joining a professional, fast paced environment with a hard working team, supporting the Sales function and ensuring good customer service is maintained at all times. Proven experience building relationships with existing customers and seeking out opportunities from non-contract customers is essential. You will understand how to drive growth through major repair activities. The successful candidate will be based from our Ringwood Service branch, however, travel throughout the South of England is to be expected therefore a full UK driving licence is essential. You will receive a competitive salary and benefits package which includes a company car/car allowance. Job Responsibilities: Determine opportunities sales opportunities within the existing portfolio. Identify and target prospective new customers Establish a robust internal sales opportunity lead network and create a sale pipeline of opportunities. Arrange and conduct site surveys and meetings Provide proposals and quotes to customers Job Requirements: Professional or technical qualifications within the Lift Industry Demonstratable experience either in an engineering or sales capacity If you are looking for a lift sales job and have experience in a similar role, for example as a Repair Sales Executive or Technical Sales Engineer, Maintenance Sales Manager, Lift Service Sales or similar this is the role for you. Company Information: Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees' lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more Employee Assistance Programme Enhanced maternity and paternity provision Company Vehicle/car allowance
May 20, 2024
Full time
We are looking for an experienced Lift Repair Sales Consultant to join our well-established Ringwood Service Branch. This sales job requires you to have experience within the Lift Industry. An engineering bias would be advantageous. As the Lift Repair Sales Consultant, you will be quoting for and securing sales within both reactive and proactive major repairs for industrial lifts. This sales job is not driven by commission. You will be joining a professional, fast paced environment with a hard working team, supporting the Sales function and ensuring good customer service is maintained at all times. Proven experience building relationships with existing customers and seeking out opportunities from non-contract customers is essential. You will understand how to drive growth through major repair activities. The successful candidate will be based from our Ringwood Service branch, however, travel throughout the South of England is to be expected therefore a full UK driving licence is essential. You will receive a competitive salary and benefits package which includes a company car/car allowance. Job Responsibilities: Determine opportunities sales opportunities within the existing portfolio. Identify and target prospective new customers Establish a robust internal sales opportunity lead network and create a sale pipeline of opportunities. Arrange and conduct site surveys and meetings Provide proposals and quotes to customers Job Requirements: Professional or technical qualifications within the Lift Industry Demonstratable experience either in an engineering or sales capacity If you are looking for a lift sales job and have experience in a similar role, for example as a Repair Sales Executive or Technical Sales Engineer, Maintenance Sales Manager, Lift Service Sales or similar this is the role for you. Company Information: Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees' lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more Employee Assistance Programme Enhanced maternity and paternity provision Company Vehicle/car allowance
Are you a successful salesperson looking to fast track your career and earn some decent cash!? Or are you looking to get into sales career with a company that will train and develop you? Then read on This company is a well-established provider of assembly and fastening products, from screws up to anchors. It's a family business that prides itself on customer service excellence and supporting staff click apply for full job details
May 20, 2024
Full time
Are you a successful salesperson looking to fast track your career and earn some decent cash!? Or are you looking to get into sales career with a company that will train and develop you? Then read on This company is a well-established provider of assembly and fastening products, from screws up to anchors. It's a family business that prides itself on customer service excellence and supporting staff click apply for full job details
About the role Reporting into the Senior Counsel, we are looking for a Junior Lawyer to work across the Booker Group to cover a period of maternity leave as the business continues to grow and develop. Whilst this is envisaged as a full-time role, part-time would be considered and can be discussed at interview. This role is based at our Head Office in Wellingborough with hybrid working available. Role Responsibility Providing general in-house counsel to all parts of the business as necessary Drafting, reviewing and negotiating commercial contracts directly with stakeholders, third parties and liaising with the specialist contract team that is part of the wider Booker/Tesco group Drafting and amending internal precedent documents, policies and procedures Advising on civil and commercial litigation matters as and when required Effectively and efficiently dealing with claims, complaints and other issues Advising on GDPR and other compliance, governance and regulatory matters, such as Health and Safety, ESG legislation, Anti Bribery, HFSS, GSCOP, MHRA and legislation. Advising on interpretation of new requirements and devising processes and procedures to ensure compliance. Assisting with legal administration Helping the business to remain compliant with its policies to maintain 'health, safe and legal' You will need To be a qualified lawyer with 2 years + PQE or equivalent Legal Executive/Paralegal experience ideally gained in the commercial sector; experience of working in a FMCG organisation would be an advantage but is not essential To enjoy and thrive in a fast-paced, supportive team environment where how you do things is as important as what you do The ability to quickly identify issues and communicate across all areas and at all levels of the business; you will be someone who can tailor your advice to fit the needs of the business and apply common sense to achieve practical solutions at pace To be passionate, committed, hard-working and commercially minded Excellent organisational skills which allow you to manage priorities with conflicting deadlines Strong legal administrative and technology skills, willing to manage all aspects of the role Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
May 20, 2024
Full time
About the role Reporting into the Senior Counsel, we are looking for a Junior Lawyer to work across the Booker Group to cover a period of maternity leave as the business continues to grow and develop. Whilst this is envisaged as a full-time role, part-time would be considered and can be discussed at interview. This role is based at our Head Office in Wellingborough with hybrid working available. Role Responsibility Providing general in-house counsel to all parts of the business as necessary Drafting, reviewing and negotiating commercial contracts directly with stakeholders, third parties and liaising with the specialist contract team that is part of the wider Booker/Tesco group Drafting and amending internal precedent documents, policies and procedures Advising on civil and commercial litigation matters as and when required Effectively and efficiently dealing with claims, complaints and other issues Advising on GDPR and other compliance, governance and regulatory matters, such as Health and Safety, ESG legislation, Anti Bribery, HFSS, GSCOP, MHRA and legislation. Advising on interpretation of new requirements and devising processes and procedures to ensure compliance. Assisting with legal administration Helping the business to remain compliant with its policies to maintain 'health, safe and legal' You will need To be a qualified lawyer with 2 years + PQE or equivalent Legal Executive/Paralegal experience ideally gained in the commercial sector; experience of working in a FMCG organisation would be an advantage but is not essential To enjoy and thrive in a fast-paced, supportive team environment where how you do things is as important as what you do The ability to quickly identify issues and communicate across all areas and at all levels of the business; you will be someone who can tailor your advice to fit the needs of the business and apply common sense to achieve practical solutions at pace To be passionate, committed, hard-working and commercially minded Excellent organisational skills which allow you to manage priorities with conflicting deadlines Strong legal administrative and technology skills, willing to manage all aspects of the role Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
We are looking for an experienced Lift Repair Sales Consultant to join our well-established Ringwood Service Branch. This sales job requires you to have experience within the Lift Industry. An engineering bias would be advantageous. As the Lift Repair Sales Consultant, you will be quoting for and securing sales within both reactive and proactive major repairs for industrial lifts. This sales job is not driven by commission. You will be joining a professional, fast paced environment with a hard working team, supporting the Sales function and ensuring good customer service is maintained at all times. Proven experience building relationships with existing customers and seeking out opportunities from non-contract customers is essential. You will understand how to drive growth through major repair activities. The successful candidate will be based from our Ringwood Service branch, however, travel throughout the South of England is to be expected therefore a full UK driving licence is essential. You will receive a competitive salary and benefits package which includes a company car/car allowance. Job Responsibilities: Determine opportunities sales opportunities within the existing portfolio. Identify and target prospective new customers Establish a robust internal sales opportunity lead network and create a sale pipeline of opportunities. Arrange and conduct site surveys and meetings Provide proposals and quotes to customers Job Requirements: Professional or technical qualifications within the Lift Industry Demonstratable experience either in an engineering or sales capacity If you are looking for a lift sales job and have experience in a similar role, for example as a Repair Sales Executive or Technical Sales Engineer, Maintenance Sales Manager, Lift Service Sales or similar this is the role for you. Company Information: Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees' lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more Employee Assistance Programme Enhanced maternity and paternity provision Company Vehicle/car allowance
May 20, 2024
Full time
We are looking for an experienced Lift Repair Sales Consultant to join our well-established Ringwood Service Branch. This sales job requires you to have experience within the Lift Industry. An engineering bias would be advantageous. As the Lift Repair Sales Consultant, you will be quoting for and securing sales within both reactive and proactive major repairs for industrial lifts. This sales job is not driven by commission. You will be joining a professional, fast paced environment with a hard working team, supporting the Sales function and ensuring good customer service is maintained at all times. Proven experience building relationships with existing customers and seeking out opportunities from non-contract customers is essential. You will understand how to drive growth through major repair activities. The successful candidate will be based from our Ringwood Service branch, however, travel throughout the South of England is to be expected therefore a full UK driving licence is essential. You will receive a competitive salary and benefits package which includes a company car/car allowance. Job Responsibilities: Determine opportunities sales opportunities within the existing portfolio. Identify and target prospective new customers Establish a robust internal sales opportunity lead network and create a sale pipeline of opportunities. Arrange and conduct site surveys and meetings Provide proposals and quotes to customers Job Requirements: Professional or technical qualifications within the Lift Industry Demonstratable experience either in an engineering or sales capacity If you are looking for a lift sales job and have experience in a similar role, for example as a Repair Sales Executive or Technical Sales Engineer, Maintenance Sales Manager, Lift Service Sales or similar this is the role for you. Company Information: Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work. We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees' lifestyles. Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days Pension Scheme, matched contribution/salary sacrifice SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations. Life Assurance Scheme Long Service award scheme, with additional holiday benefit Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more Employee Assistance Programme Enhanced maternity and paternity provision Company Vehicle/car allowance
Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods. Company Overview The Pallet Network (Part of the Culina Group) facilitates pallet deliveries across the UK, Ireland and Europe through its cross dock facilities at Swadlincote, Coventry and Preston. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Reporting directly to the Managing Director, you will play a pivotal role in the on-going development and management of existing contracts and the expansion and growth of The Pallet Network. As a Business Development Manager you will work to develop and improve the Company's position and achieve financial growth in line with the long-term strategic goals of the Company. Your primary function will be to prospect for new clients through networking and other means of generating interest. With this, you should be able to demonstrate an extensive portfolio of successful contract negotiations with key contacts and relations within the sector. Relationship building is crucial to the success of this role. You will be working with a range of customers from farmers to large blue chip companies; you will need to be adaptable in your approach. Strategic planning is key to the critical success of this role and in line with developing a pipeline of new business coming into the Company; you will be required to ensure a thorough knowledge of the industry, its competitors and the solutions and services that the Company can provide to it's partners. You must be willing to travel and be able to manage your own diary whilst also meeting the needs of the business. Role Responsibilities Active 'hunting' for new prospects / potential new clients Secure new business in line with the Company growth plan Identify potential clients and decision makers, building working relationships of trust and confidence Promote and represent the Company brand and its values to differentiate the Company and its services from our competitors Present to potential new clients, whilst working with the wider team and other areas of the business to develop proposals that meet the client's needs and objectives Produce written customer proposals Attend industry associated events and conferences to obtain information on the market and creative trends Work closely with the Senior Management Teams to consult and explore the development of new business services Identify opportunities for campaigns and services to present to new and existing clients. Use knowledge of the market and competitors to identify and develop the Company's unique selling propositions and differentiators Qualifications Successful track record as a 'hunter' of new prospects Previous experience of working in a Business Development role with significant experience in the Third Party Logistics sector Experienced in dealing with Senior Management, key stakeholders and client's up to and including Board level Experienced in the writing of proposals and tender documents which are both creative and compelling A highly confident and proactive individual able to represent the Company and client Capable of working under pressure to critical deadlines and objectives Technically competent in Microsoft Office Word, PowerPoint and Excel Strong communication skills both written and verbal Additional Information As part of our drive to make , The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave Private Medical Cover - This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa Pension scheme Life Assurance - x4 your annual salary Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our !
May 20, 2024
Full time
Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods. Company Overview The Pallet Network (Part of the Culina Group) facilitates pallet deliveries across the UK, Ireland and Europe through its cross dock facilities at Swadlincote, Coventry and Preston. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Reporting directly to the Managing Director, you will play a pivotal role in the on-going development and management of existing contracts and the expansion and growth of The Pallet Network. As a Business Development Manager you will work to develop and improve the Company's position and achieve financial growth in line with the long-term strategic goals of the Company. Your primary function will be to prospect for new clients through networking and other means of generating interest. With this, you should be able to demonstrate an extensive portfolio of successful contract negotiations with key contacts and relations within the sector. Relationship building is crucial to the success of this role. You will be working with a range of customers from farmers to large blue chip companies; you will need to be adaptable in your approach. Strategic planning is key to the critical success of this role and in line with developing a pipeline of new business coming into the Company; you will be required to ensure a thorough knowledge of the industry, its competitors and the solutions and services that the Company can provide to it's partners. You must be willing to travel and be able to manage your own diary whilst also meeting the needs of the business. Role Responsibilities Active 'hunting' for new prospects / potential new clients Secure new business in line with the Company growth plan Identify potential clients and decision makers, building working relationships of trust and confidence Promote and represent the Company brand and its values to differentiate the Company and its services from our competitors Present to potential new clients, whilst working with the wider team and other areas of the business to develop proposals that meet the client's needs and objectives Produce written customer proposals Attend industry associated events and conferences to obtain information on the market and creative trends Work closely with the Senior Management Teams to consult and explore the development of new business services Identify opportunities for campaigns and services to present to new and existing clients. Use knowledge of the market and competitors to identify and develop the Company's unique selling propositions and differentiators Qualifications Successful track record as a 'hunter' of new prospects Previous experience of working in a Business Development role with significant experience in the Third Party Logistics sector Experienced in dealing with Senior Management, key stakeholders and client's up to and including Board level Experienced in the writing of proposals and tender documents which are both creative and compelling A highly confident and proactive individual able to represent the Company and client Capable of working under pressure to critical deadlines and objectives Technically competent in Microsoft Office Word, PowerPoint and Excel Strong communication skills both written and verbal Additional Information As part of our drive to make , The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave Private Medical Cover - This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa Pension scheme Life Assurance - x4 your annual salary Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our !
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team!
May 20, 2024
Full time
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team!
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team!
May 20, 2024
Full time
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team!
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team!
May 20, 2024
Full time
Company Description Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL with an extensive depot network and some brand new, state of the art facilities. Great Bear is a successful business with ambitious growth aspirations and an opportunity has arisen for a confident and enthusiastic Solutions Development Manager, specialising in transport design to join our entrepreneurial and successful team. Job Description An opportunity has arisen for a dynamic and enthusiastic Solutions Development Manager to join our highly skilled and successful team. Working within the Business Development function, you will principally be responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for either warehouse or transport opportunities. The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations background. You will possess excellent analytical and IT skills, essential to produce detailed operating cost models and need to be comfortable communicating at Board Level and presenting proposals to customers. An element of travel if required for this position. We are recruiting for two positions: Warehouse Solutions Development Manager Transport Solutions Development Manager Responsibilities: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear's existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services, which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse and transport rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information Competitive salary 25 days holidays plus 8 bank holidays Private Health Care Bonus scheme Car allowance Life assurance Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities for development. If you meet the criteria above and enjoy working in a fast paced organisation then click apply now to join our team!
Company Description Part of the Culina Group, Great Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged and inspired! Job Description As a Business Development Manager, you will work to develop and improve the Company's position and achieve financial growth in line with the long-term strategic goals of Great Bear. Reporting directly to the Head of Sales, you will play a pivotal role in the on-going development and management of existing contracts and the expansion and growth within Great Bear. Your primary function will be to prospect for new clients through networking and other means of generating interest. With this you should be able to demonstrate an extensive portfolio of successful contract negotiations with key contacts and relations within the warehousing and distribution sector. Strategic planning is key to the critical success of this role and in line with developing a pipeline of new business coming into the Company, you will be required to ensure a thorough knowledge of the industry, its competitors and the solutions and services that the Company can provide. If you are a driven individual looking for a new challenge this could be the next step in your career! Role Responsibilities: New Business Development: Active 'hunting' for new prospects / potential new clients Secure new business in line with the Company growth plan Identify potential clients and decision makers, building working relationships of trust and confidence Promote and represent the Company brand and its values to differentiate the Company and its services from our competitors Present to potential new clients, whilst working with the wider team and other areas of the business to develop proposals that meet the client's needs and objectives Produce written customer proposals Business Development Planning: Attend industry associated events and conferences to obtain information on the market and creative trends Work closely with the Senior Management Teams to consult and explore the development of new business services Identify opportunities for campaigns and services to present to new and existing clients. Use knowledge of the market and competitors to identify and develop the Company's unique selling propositions and differentiators Management & Research: Understand the Company's goal and purpose to enable continual enhancement of the Company's performance Research and develop a thorough understanding of the Company, it's services, it's people and capabilities Produce reports and documentation to present to the Board, Senior Management Teams and the Companies clients Work with various areas of the business to forecast and budget to ensure accurate commercial submissions Monitor and identify developments and opportunities within the industry to allow the Company to refine and hone propositions Qualifications Successful track record as a 'hunter' of new prospects Previous experience of working in a Business Development role with significant experience in the Third Party Logistics sector Experienced in dealing with Senior Management, key stakeholders and client's up to and including Board level Experienced in the writing of proposals and tender documents which are both creative and compelling A highly confident and proactive individual able to represent the Company and client Capable of working under pressure to critical deadlines and objectives Technically competent in Microsoft Office Word, PowerPoint and Excel Strong communication skills both written and verbal Additional Information What you get in return: Competitive basic salary Competitive holidays Bonus Private health care Life assurance Pension Scheme Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team. When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to and begin your career today!
May 20, 2024
Full time
Company Description Part of the Culina Group, Great Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged and inspired! Job Description As a Business Development Manager, you will work to develop and improve the Company's position and achieve financial growth in line with the long-term strategic goals of Great Bear. Reporting directly to the Head of Sales, you will play a pivotal role in the on-going development and management of existing contracts and the expansion and growth within Great Bear. Your primary function will be to prospect for new clients through networking and other means of generating interest. With this you should be able to demonstrate an extensive portfolio of successful contract negotiations with key contacts and relations within the warehousing and distribution sector. Strategic planning is key to the critical success of this role and in line with developing a pipeline of new business coming into the Company, you will be required to ensure a thorough knowledge of the industry, its competitors and the solutions and services that the Company can provide. If you are a driven individual looking for a new challenge this could be the next step in your career! Role Responsibilities: New Business Development: Active 'hunting' for new prospects / potential new clients Secure new business in line with the Company growth plan Identify potential clients and decision makers, building working relationships of trust and confidence Promote and represent the Company brand and its values to differentiate the Company and its services from our competitors Present to potential new clients, whilst working with the wider team and other areas of the business to develop proposals that meet the client's needs and objectives Produce written customer proposals Business Development Planning: Attend industry associated events and conferences to obtain information on the market and creative trends Work closely with the Senior Management Teams to consult and explore the development of new business services Identify opportunities for campaigns and services to present to new and existing clients. Use knowledge of the market and competitors to identify and develop the Company's unique selling propositions and differentiators Management & Research: Understand the Company's goal and purpose to enable continual enhancement of the Company's performance Research and develop a thorough understanding of the Company, it's services, it's people and capabilities Produce reports and documentation to present to the Board, Senior Management Teams and the Companies clients Work with various areas of the business to forecast and budget to ensure accurate commercial submissions Monitor and identify developments and opportunities within the industry to allow the Company to refine and hone propositions Qualifications Successful track record as a 'hunter' of new prospects Previous experience of working in a Business Development role with significant experience in the Third Party Logistics sector Experienced in dealing with Senior Management, key stakeholders and client's up to and including Board level Experienced in the writing of proposals and tender documents which are both creative and compelling A highly confident and proactive individual able to represent the Company and client Capable of working under pressure to critical deadlines and objectives Technically competent in Microsoft Office Word, PowerPoint and Excel Strong communication skills both written and verbal Additional Information What you get in return: Competitive basic salary Competitive holidays Bonus Private health care Life assurance Pension Scheme Retail discounts This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team. When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to and begin your career today!
Our client is seeking a Customer Service Executive to work as the primary contract for the UK customer interaction. You will be responsible for managing orders, resolving customer complaints, responding to phone call and email requests and ensuring that the customers and consumers receive a premium service comparable to the luxury positioning of the company brand. Primary Duties will include: Customer Order Management/Sales Administration Processing email and telephone Sales Orders accurately in ERP system. Processing and verifying Shopify / Amazon orders on customer platforms and ERP system, ensuring accuracy and reporting data discrepancies. Calling / contacting Customers for Proforma payments where applicable and processing payments. Raising delivery notes and liaising with 3rd Party Logistics Providers to ensure orders are despatched to schedule and tracking information is available where required. Managing customer invoicing/credit processes, ensuring documentation is on time and accurate. Resolving customer and consumer enquiries via email and telephone, ensuring professional communication and satisfactory resolution. Processing product samples for influencers, media etc. Customer Service / Replacement Parts Manage customer and consume requests for spare/replacement parts, accurately maintaining information in the relevant tracking platforms. Manage a small stocks of spare parts or ensure alternative solutions are available. Switchboard Primary responder to inbound calls. Experience You have a minimum of 18 months experience in a similar customer service role and you will have experience of order processing and communicating via email and telephone. You will have demonstratable success of resolving customer issues and any experience within online retail would be an advantage. Competencies Highly proficient in written and spoken English. Proficient in the use of Microsoft software, Outlook & Excel. Strong numerical skills with an attention to detail. Self-motivated and results driven with an ability to work well in a small team. Sage 200 ERP software a benefit. You will be able to work for 4 or 5 hours every day ideally and you will work from home on a Friday. School hours available. Circa - £12.80P.H. (£25K PRO RATA) Our client provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, age, or medical history.
May 20, 2024
Full time
Our client is seeking a Customer Service Executive to work as the primary contract for the UK customer interaction. You will be responsible for managing orders, resolving customer complaints, responding to phone call and email requests and ensuring that the customers and consumers receive a premium service comparable to the luxury positioning of the company brand. Primary Duties will include: Customer Order Management/Sales Administration Processing email and telephone Sales Orders accurately in ERP system. Processing and verifying Shopify / Amazon orders on customer platforms and ERP system, ensuring accuracy and reporting data discrepancies. Calling / contacting Customers for Proforma payments where applicable and processing payments. Raising delivery notes and liaising with 3rd Party Logistics Providers to ensure orders are despatched to schedule and tracking information is available where required. Managing customer invoicing/credit processes, ensuring documentation is on time and accurate. Resolving customer and consumer enquiries via email and telephone, ensuring professional communication and satisfactory resolution. Processing product samples for influencers, media etc. Customer Service / Replacement Parts Manage customer and consume requests for spare/replacement parts, accurately maintaining information in the relevant tracking platforms. Manage a small stocks of spare parts or ensure alternative solutions are available. Switchboard Primary responder to inbound calls. Experience You have a minimum of 18 months experience in a similar customer service role and you will have experience of order processing and communicating via email and telephone. You will have demonstratable success of resolving customer issues and any experience within online retail would be an advantage. Competencies Highly proficient in written and spoken English. Proficient in the use of Microsoft software, Outlook & Excel. Strong numerical skills with an attention to detail. Self-motivated and results driven with an ability to work well in a small team. Sage 200 ERP software a benefit. You will be able to work for 4 or 5 hours every day ideally and you will work from home on a Friday. School hours available. Circa - £12.80P.H. (£25K PRO RATA) Our client provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, age, or medical history.
Join Environmental Waste Management LTD as a Business Development Manager! Environmental Waste Management LTD (EWM) has an exciting opportunity for a BDM to join our passionate, friendly and successful team. About EWM : Environmental Waste Management LTD is a trusted leader in liquid waste disposal and industrial services, specializing in the clearing of sewers, septic tanks, and the removal of hazardous waste. With a commitment to excellence and environmental stewardship, we provide comprehensive solutions to meet the diverse needs of our clients. About the role at EWM : We are seeking dynamic and results-driven Business Development Managers to join our team. Integral to our growth plans for the next three years, the Business Development Manager will be responsible for driving new business opportunities, selling our full suite of industrial services, and expanding our existing accounts. This role requires a strong understanding of liquid waste products, hazardous and non-hazardous waste management, industrial waste processes, and technical knowledge. What We're Looking For: Develop and execute strategic plans to identify and secure new business opportunities in the industrial services sector. Cultivate and maintain relationships with prospective and existing clients to understand their needs and deliver tailored solutions. Promote and sell Environmental Waste Management's suite of services, including liquid waste disposal, sewer clearing, septic tank cleaning, and hazardous waste removal. Provide technical expertise and guidance to clients to address their specific waste management challenges. Knowledge of hazardous and nonhazardous waste management and industrial waste processes. Proven track record in business development, with experience in the industrial services sector preferred. Comprehensive understanding of different types of liquid waste products. Strong sales acumen and negotiation skills, with the ability to effectively communicate value propositions to clients. Demonstrated ability to collaborate crossfunctionally and work in a team-oriented environment. Technical knowledge of waste management practices and regulations. Collaborate with internal teams to ensure seamless service delivery and customer satisfaction. Informed about industry trends, regulations, and emerging technologies to effectively position Environmental Waste Management as a leader in the field. How to Apply: If you are a motivated and experienced Business Development Manager looking for an opportunity to join a dynamic team in the industrial services sector, we invite you to apply by sending your CV, quoting job reference: JM1-9404. Join us in driving growth and making a positive impact on the environment through responsible waste management practices!
May 20, 2024
Full time
Join Environmental Waste Management LTD as a Business Development Manager! Environmental Waste Management LTD (EWM) has an exciting opportunity for a BDM to join our passionate, friendly and successful team. About EWM : Environmental Waste Management LTD is a trusted leader in liquid waste disposal and industrial services, specializing in the clearing of sewers, septic tanks, and the removal of hazardous waste. With a commitment to excellence and environmental stewardship, we provide comprehensive solutions to meet the diverse needs of our clients. About the role at EWM : We are seeking dynamic and results-driven Business Development Managers to join our team. Integral to our growth plans for the next three years, the Business Development Manager will be responsible for driving new business opportunities, selling our full suite of industrial services, and expanding our existing accounts. This role requires a strong understanding of liquid waste products, hazardous and non-hazardous waste management, industrial waste processes, and technical knowledge. What We're Looking For: Develop and execute strategic plans to identify and secure new business opportunities in the industrial services sector. Cultivate and maintain relationships with prospective and existing clients to understand their needs and deliver tailored solutions. Promote and sell Environmental Waste Management's suite of services, including liquid waste disposal, sewer clearing, septic tank cleaning, and hazardous waste removal. Provide technical expertise and guidance to clients to address their specific waste management challenges. Knowledge of hazardous and nonhazardous waste management and industrial waste processes. Proven track record in business development, with experience in the industrial services sector preferred. Comprehensive understanding of different types of liquid waste products. Strong sales acumen and negotiation skills, with the ability to effectively communicate value propositions to clients. Demonstrated ability to collaborate crossfunctionally and work in a team-oriented environment. Technical knowledge of waste management practices and regulations. Collaborate with internal teams to ensure seamless service delivery and customer satisfaction. Informed about industry trends, regulations, and emerging technologies to effectively position Environmental Waste Management as a leader in the field. How to Apply: If you are a motivated and experienced Business Development Manager looking for an opportunity to join a dynamic team in the industrial services sector, we invite you to apply by sending your CV, quoting job reference: JM1-9404. Join us in driving growth and making a positive impact on the environment through responsible waste management practices!
Jacob Rose recruitment is delighted to be working with our client a well established business based in Highbridge who are seeking a Customer Service Executive to join them on a permanent basis. The Customer Service Executive is the main point of contract for all client communication and will be responsible for the delivery of exceptional levels of customer service. The successful candidate will be coordinating activities to ensure contracts are completed on time and within budget. Key Responsibilities Responsible for the progress of contracts. Monitoring new contracts and incomplete orders ensuring that any issues are resolved promptly Ensuring that customers are kept informed on a regular basis Liaising with project managers and external teams to control the contract through the business from pre-delivery through to completion. Liaising with the Customer Services Manager regarding any changes to the Delivery Schedules, ensuring that changes can be accommodated Raise and administer purchase orders for requirement as required Ensure database is up to date with contract status Issuing and collection of required customer payments throughout their contract Essential Skills and Experience Proven customer service experience or account management experience Able to demonstrate a high level of professionalism, integrity and commitment Motivated self-starter who is proactive in their approach Ability to maintain accurate records and file notes Strong administration and organisational skills Ability to manage conflicting priorities, calmly and pragmatically Articulate, able to generate excellent working relationships across the Company at all levels and be an effective communicator via email, telephone and face to face Excellent ICT skills including Microsoft Office applications and bespoke software Benefits Competitive salary of 31,000 with confidence of working for an established and growing company Company Pension Scheme Medicash Employee Assistance Programme Bereavement leave Company events Company pension Cycle to work scheme Free on site parking On-site parking Sick pay If you would like to apply for this role of Customer Service Executive, then please send your cv through today for consideration.
May 20, 2024
Full time
Jacob Rose recruitment is delighted to be working with our client a well established business based in Highbridge who are seeking a Customer Service Executive to join them on a permanent basis. The Customer Service Executive is the main point of contract for all client communication and will be responsible for the delivery of exceptional levels of customer service. The successful candidate will be coordinating activities to ensure contracts are completed on time and within budget. Key Responsibilities Responsible for the progress of contracts. Monitoring new contracts and incomplete orders ensuring that any issues are resolved promptly Ensuring that customers are kept informed on a regular basis Liaising with project managers and external teams to control the contract through the business from pre-delivery through to completion. Liaising with the Customer Services Manager regarding any changes to the Delivery Schedules, ensuring that changes can be accommodated Raise and administer purchase orders for requirement as required Ensure database is up to date with contract status Issuing and collection of required customer payments throughout their contract Essential Skills and Experience Proven customer service experience or account management experience Able to demonstrate a high level of professionalism, integrity and commitment Motivated self-starter who is proactive in their approach Ability to maintain accurate records and file notes Strong administration and organisational skills Ability to manage conflicting priorities, calmly and pragmatically Articulate, able to generate excellent working relationships across the Company at all levels and be an effective communicator via email, telephone and face to face Excellent ICT skills including Microsoft Office applications and bespoke software Benefits Competitive salary of 31,000 with confidence of working for an established and growing company Company Pension Scheme Medicash Employee Assistance Programme Bereavement leave Company events Company pension Cycle to work scheme Free on site parking On-site parking Sick pay If you would like to apply for this role of Customer Service Executive, then please send your cv through today for consideration.