Join some of the most innovative thinkers in investment technology as we lead the next era of financial software. If you are commercially driven, intellectually curious, and energized by the challenge of reshaping how the market thinks about technology , say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The UK is one of SimCorp's most strategically important markets - home to some of the world's largest asset managers and asset owners, and a highly competitive environment where the right commercial leadership makes all the difference. We are at an inflection point. SimCorp One, our unified, front-to-back, cloud-native, AI-enabled investment management platform, represents a fundamental shift in how institutional investors can consolidate and modernise their operations. The UK market is ready for this story, and we need the right leader to tell it As Head of UK Sales, you will be that leader. You will own SimCorp's entire commercial performance in the region: new logo acquisition, existing client growth, team leadership, and regional sales strategy. You'll report to the Head of UKI & Northern Europe and act as SimCorp's most senior commercial voice in the UK market. Success in this role means building a high-performing sales team, growing market share across both Asset Manager and Asset Owner segments, and consistently delivering against ambitious ARR targets. WHAT YOU WILL BE RESPONSIBLE FOR Own all Sales ARR attainment for the UK, acting as SimCorp's senior commercial representative in the region and accountability owner for both new logo and existing customer revenue. Lead, develop, and coach a team of senior sales and account managers - setting clear expectations around quota achievement, pipeline development, territory planning, and forecast accuracy in Salesforce. Instil a consultative, client-first selling approach. Define and execute SimCorp's sales strategy across Asset Manager and Asset Owner segments in the UK, partnering with Go-to-Market, Marketing, and Customer Success to maximise pipeline and commercial momentum. Identify whitespace opportunities and competitive displacement plays. Engage directly as the senior commercial sponsor in strategic opportunities- from qualification through to close - orchestrating large virtual deal teams and building trusted C-suite relationships with target and existing clients. Provide feedback to the broader organisation on UK market trends, competitive dynamics, and client needs, and drive improvements in SimCorp's positioning and value proposition. WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest: Proven track record in large, complex, solution-based sales within Financial Services or FinTech, consistently meeting or exceeding targets. Experience leading senior sales teams, with a structured approach to pipeline management, coaching, and accountability. Deep understanding of the UK investment management market - front, middle, and back office - industry trends, and competitive landscape. Strong ability to build trust and strategic relationships at CxO level, and to lead and orchestrate virtual deal teams without formal authority. Exceptional storytelling ability - to walk into a room with skeptical CxO and reframe how they think about their technology landscape; translating complex platform capabilities into compelling business outcomes.
Aug 26, 2026
Full time
Join some of the most innovative thinkers in investment technology as we lead the next era of financial software. If you are commercially driven, intellectually curious, and energized by the challenge of reshaping how the market thinks about technology , say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US The UK is one of SimCorp's most strategically important markets - home to some of the world's largest asset managers and asset owners, and a highly competitive environment where the right commercial leadership makes all the difference. We are at an inflection point. SimCorp One, our unified, front-to-back, cloud-native, AI-enabled investment management platform, represents a fundamental shift in how institutional investors can consolidate and modernise their operations. The UK market is ready for this story, and we need the right leader to tell it As Head of UK Sales, you will be that leader. You will own SimCorp's entire commercial performance in the region: new logo acquisition, existing client growth, team leadership, and regional sales strategy. You'll report to the Head of UKI & Northern Europe and act as SimCorp's most senior commercial voice in the UK market. Success in this role means building a high-performing sales team, growing market share across both Asset Manager and Asset Owner segments, and consistently delivering against ambitious ARR targets. WHAT YOU WILL BE RESPONSIBLE FOR Own all Sales ARR attainment for the UK, acting as SimCorp's senior commercial representative in the region and accountability owner for both new logo and existing customer revenue. Lead, develop, and coach a team of senior sales and account managers - setting clear expectations around quota achievement, pipeline development, territory planning, and forecast accuracy in Salesforce. Instil a consultative, client-first selling approach. Define and execute SimCorp's sales strategy across Asset Manager and Asset Owner segments in the UK, partnering with Go-to-Market, Marketing, and Customer Success to maximise pipeline and commercial momentum. Identify whitespace opportunities and competitive displacement plays. Engage directly as the senior commercial sponsor in strategic opportunities- from qualification through to close - orchestrating large virtual deal teams and building trusted C-suite relationships with target and existing clients. Provide feedback to the broader organisation on UK market trends, competitive dynamics, and client needs, and drive improvements in SimCorp's positioning and value proposition. WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest: Proven track record in large, complex, solution-based sales within Financial Services or FinTech, consistently meeting or exceeding targets. Experience leading senior sales teams, with a structured approach to pipeline management, coaching, and accountability. Deep understanding of the UK investment management market - front, middle, and back office - industry trends, and competitive landscape. Strong ability to build trust and strategic relationships at CxO level, and to lead and orchestrate virtual deal teams without formal authority. Exceptional storytelling ability - to walk into a room with skeptical CxO and reframe how they think about their technology landscape; translating complex platform capabilities into compelling business outcomes.
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 26, 2026
Full time
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Converge Technology Solutions UK
Stafford, Staffordshire
Posted Wednesday 19 August 2026 at 00:00 Expires Friday 4 September 2026 at 23:59 Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Converge is looking for an experienced, driven, and people-focused Head of Partnerships to lead and develop our Partnerships team. This is an exciting opportunity for a motivational sales leader who is passionate about coaching high-performing teams, building strong customer relationships, and delivering sustainable business growth. About the Role As Partner Manager, you'll play a key role in supporting the recruitment, onboarding, development, and day-to-day management of the Partnerships team. You'll work closely with senior leadership to drive sales performance, create new business opportunities, and ensure the team consistently exceeds targets aligned to the company's strategic objectives. You'll be responsible for developing talent, improving sales performance, maintaining a healthy sales pipeline, and creating an environment where individuals and teams can thrive. What You'll Be Doing Lead, motivate, and develop a high-performing Partnerships team. Support recruitment, onboarding, training, and ongoing development activities. Deliver revenue and profitability targets across the Sales function. Coach and mentor team members to maximise sales performance and capability. Conduct one-to-one reviews and support employee development plans. Monitor team and individual pipeline health to drive consistent business growth. Analyse sales data to identify trends, opportunities, and areas for improvement. Develop and maintain strong customer relationships and expand customer engagement. Support Partner Managers in increasing conversion rates and revenue generation. Ensure accurate CRM management and sales forecasting. Monitor team activity levels and sales KPIs to drive performance. Review customer spending patterns to identify growth opportunities. Produce and present regular sales and performance reports. Work alongside senior leaders to develop and implement effective sales strategies. Ensure compliance with company policies, management systems, and health and safety procedures. Support Converge's sustainability and corporate social responsibility objectives. Undertake additional projects and responsibilities as required. What You Bring We're looking for a commercially focused leader who combines strong sales expertise with a passion for developing people. You'll bring: Proven experience leading and developing successful sales teams. Strong coaching, mentoring, and performance management skills. Excellent communication, influencing, and relationship-building abilities. Strong commercial awareness and a results-driven mindset. Confidence analysing sales performance data and identifying growth opportunities. Excellent organisational and prioritisation skills. The ability to work effectively under pressure and manage multiple priorities. Strong customer focus and a commitment to delivering exceptional service. A proactive and continuous improvement mindset. Qualifications & Desirable Skills GCSE English or equivalent. GCSE Mathematics or equivalent. Proven sales experience with a strong track record of achieving financial targets. Experience using CRM systems. Strong working knowledge of Microsoft Office applications. Experience managing competing priorities in a fast-paced environment. Knowledge of UK geographical territories and customer markets. NVQ in Business & Communication, Telesales, Customer Service, or a related discipline. Degree-level education. Experience managing remote teams. Experience using Microsoft Dynamics. Strong data analysis and reporting skills. Business-to-business sales experience. Who You Are You're an inspiring and accountable leader who enjoys helping others succeed. You have a passion for sales, developing talent, and delivering exceptional results through your team. You demonstrate a growth mindset, make data-driven decisions, and build collaborative relationships across the business. Most importantly, you're committed to Converge's values of Empowering Our People, Sustainability & Community at Heart, Customer-Centric Excellence, and Partnerships Built on Trust. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.
Aug 26, 2026
Full time
Posted Wednesday 19 August 2026 at 00:00 Expires Friday 4 September 2026 at 23:59 Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Converge is looking for an experienced, driven, and people-focused Head of Partnerships to lead and develop our Partnerships team. This is an exciting opportunity for a motivational sales leader who is passionate about coaching high-performing teams, building strong customer relationships, and delivering sustainable business growth. About the Role As Partner Manager, you'll play a key role in supporting the recruitment, onboarding, development, and day-to-day management of the Partnerships team. You'll work closely with senior leadership to drive sales performance, create new business opportunities, and ensure the team consistently exceeds targets aligned to the company's strategic objectives. You'll be responsible for developing talent, improving sales performance, maintaining a healthy sales pipeline, and creating an environment where individuals and teams can thrive. What You'll Be Doing Lead, motivate, and develop a high-performing Partnerships team. Support recruitment, onboarding, training, and ongoing development activities. Deliver revenue and profitability targets across the Sales function. Coach and mentor team members to maximise sales performance and capability. Conduct one-to-one reviews and support employee development plans. Monitor team and individual pipeline health to drive consistent business growth. Analyse sales data to identify trends, opportunities, and areas for improvement. Develop and maintain strong customer relationships and expand customer engagement. Support Partner Managers in increasing conversion rates and revenue generation. Ensure accurate CRM management and sales forecasting. Monitor team activity levels and sales KPIs to drive performance. Review customer spending patterns to identify growth opportunities. Produce and present regular sales and performance reports. Work alongside senior leaders to develop and implement effective sales strategies. Ensure compliance with company policies, management systems, and health and safety procedures. Support Converge's sustainability and corporate social responsibility objectives. Undertake additional projects and responsibilities as required. What You Bring We're looking for a commercially focused leader who combines strong sales expertise with a passion for developing people. You'll bring: Proven experience leading and developing successful sales teams. Strong coaching, mentoring, and performance management skills. Excellent communication, influencing, and relationship-building abilities. Strong commercial awareness and a results-driven mindset. Confidence analysing sales performance data and identifying growth opportunities. Excellent organisational and prioritisation skills. The ability to work effectively under pressure and manage multiple priorities. Strong customer focus and a commitment to delivering exceptional service. A proactive and continuous improvement mindset. Qualifications & Desirable Skills GCSE English or equivalent. GCSE Mathematics or equivalent. Proven sales experience with a strong track record of achieving financial targets. Experience using CRM systems. Strong working knowledge of Microsoft Office applications. Experience managing competing priorities in a fast-paced environment. Knowledge of UK geographical territories and customer markets. NVQ in Business & Communication, Telesales, Customer Service, or a related discipline. Degree-level education. Experience managing remote teams. Experience using Microsoft Dynamics. Strong data analysis and reporting skills. Business-to-business sales experience. Who You Are You're an inspiring and accountable leader who enjoys helping others succeed. You have a passion for sales, developing talent, and delivering exceptional results through your team. You demonstrate a growth mindset, make data-driven decisions, and build collaborative relationships across the business. Most importantly, you're committed to Converge's values of Empowering Our People, Sustainability & Community at Heart, Customer-Centric Excellence, and Partnerships Built on Trust. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.
Kendall Poole Consulting Ltd
Brownhills, Staffordshire
Key Account Manager Location: Brownhills, Staffordshire Salary: Excellent DOE + Bonus + Car + Benefits Are you a high performing Key Account Manager, Technical Sales, Business Development Manager or Technical Sales Engineer, on the rise of your career in a customer facing role, who would like to work for a highly profitable manufacturing Plc based in the North Midlands/Staffordshire borders? Reporting into the Sales Director, a vacancy has arisen for a Key Account Manager, focussed on developing relationships with the European customer base and spotting new opportunities to increase revenue. Working as part of a dynamic commercial team, in a fast-paced production environment, you will sell castings and machined parts to the Truck, Commercial Vehicle/Automotive and general engineering markets. The Role: Look after and grow a group of important customer accounts across the commercial vehicle and engineering sectors. Build strong working relationships with customers at different levels, including purchasing, quality, engineering, logistics, project teams and senior managers. Create clear account plans that highlight opportunities, margin improvements, contract risks and longer-term growth potential. Be the main day-to-day contact for assigned customers, making sure communication is clear, timely and helpful. Spot opportunities for new projects, product supply, technical services, process improvements, aftermarket support and contract renewals. Help manage new part projects so customers can build and test their products on time, including sourcing the services and products needed for each project. Prepare and present quotations and contract information in a clear and professional way. Lead commercial discussions, negotiations and framework agreement renewals. Keep track of account performance, sales pipeline, revenue forecasts, customer feedback and market activity. Help resolve customer issues by bringing the right internal teams together and keeping everyone updated. The Person: A technical qualification in an engineering discipline e.g. NVQ level 5 or higher, apprentice trained or graduate. Training in strategic account management, consultative selling, solution selling or negotiation would be useful. You will be a KAM, Technical Sales Manager, Business Development Manager or in Customer Relationship Management ideally selling into the automotive, engineering or manufacturing industries. Experience of working with OEMs, Tier 1 suppliers, industrial manufacturers, automotive or similar technical sectors is ideal. A good understanding of engineering customers and how purchasing, technical, operational and project teams make decisions. A proven record of keeping key customers, growing sales, improving margins and building long-term commercial relationships. Experience looking after complex accounts, longer sales cycles, technical proposals or customers with more than one site. Good commercial awareness, including pricing, margins, forecasting, contract terms and negotiation. Confidence discussing technical products, drawings, specifications, service requirements or engineered solutions with customers and internal teams. A team player, able to problem solve and deliver technical solutions to customers. An inquisitive and energised person with a driven personality is sought who has a thirst for learning. Excellent communication, interpersonal and negotiation skills. Comfortable using CRM systems, Microsoft Office and sales reporting tools. Full UK driving licence and willingness to travel to customer sites worldwide. This is a truly exciting opportunity to develop your career within a highly profitable Plc and to travel internationally and in return we offer an excellent salary and the opportunity to work in a friendly and energised environment.
Aug 26, 2026
Full time
Key Account Manager Location: Brownhills, Staffordshire Salary: Excellent DOE + Bonus + Car + Benefits Are you a high performing Key Account Manager, Technical Sales, Business Development Manager or Technical Sales Engineer, on the rise of your career in a customer facing role, who would like to work for a highly profitable manufacturing Plc based in the North Midlands/Staffordshire borders? Reporting into the Sales Director, a vacancy has arisen for a Key Account Manager, focussed on developing relationships with the European customer base and spotting new opportunities to increase revenue. Working as part of a dynamic commercial team, in a fast-paced production environment, you will sell castings and machined parts to the Truck, Commercial Vehicle/Automotive and general engineering markets. The Role: Look after and grow a group of important customer accounts across the commercial vehicle and engineering sectors. Build strong working relationships with customers at different levels, including purchasing, quality, engineering, logistics, project teams and senior managers. Create clear account plans that highlight opportunities, margin improvements, contract risks and longer-term growth potential. Be the main day-to-day contact for assigned customers, making sure communication is clear, timely and helpful. Spot opportunities for new projects, product supply, technical services, process improvements, aftermarket support and contract renewals. Help manage new part projects so customers can build and test their products on time, including sourcing the services and products needed for each project. Prepare and present quotations and contract information in a clear and professional way. Lead commercial discussions, negotiations and framework agreement renewals. Keep track of account performance, sales pipeline, revenue forecasts, customer feedback and market activity. Help resolve customer issues by bringing the right internal teams together and keeping everyone updated. The Person: A technical qualification in an engineering discipline e.g. NVQ level 5 or higher, apprentice trained or graduate. Training in strategic account management, consultative selling, solution selling or negotiation would be useful. You will be a KAM, Technical Sales Manager, Business Development Manager or in Customer Relationship Management ideally selling into the automotive, engineering or manufacturing industries. Experience of working with OEMs, Tier 1 suppliers, industrial manufacturers, automotive or similar technical sectors is ideal. A good understanding of engineering customers and how purchasing, technical, operational and project teams make decisions. A proven record of keeping key customers, growing sales, improving margins and building long-term commercial relationships. Experience looking after complex accounts, longer sales cycles, technical proposals or customers with more than one site. Good commercial awareness, including pricing, margins, forecasting, contract terms and negotiation. Confidence discussing technical products, drawings, specifications, service requirements or engineered solutions with customers and internal teams. A team player, able to problem solve and deliver technical solutions to customers. An inquisitive and energised person with a driven personality is sought who has a thirst for learning. Excellent communication, interpersonal and negotiation skills. Comfortable using CRM systems, Microsoft Office and sales reporting tools. Full UK driving licence and willingness to travel to customer sites worldwide. This is a truly exciting opportunity to develop your career within a highly profitable Plc and to travel internationally and in return we offer an excellent salary and the opportunity to work in a friendly and energised environment.
Area Sales Manager Interior Solutions An excellent opportunity for a sales-driven professional with strong interior furniture components, decorative boards or edgeband sector knowledge to join a successful organisation in a field-based regional sales role. If youve also worked in the following roles, wed also like to hear from you: Sales Manager, Business Development Manager, Account Manager, Key A click apply for full job details
Aug 26, 2026
Full time
Area Sales Manager Interior Solutions An excellent opportunity for a sales-driven professional with strong interior furniture components, decorative boards or edgeband sector knowledge to join a successful organisation in a field-based regional sales role. If youve also worked in the following roles, wed also like to hear from you: Sales Manager, Business Development Manager, Account Manager, Key A click apply for full job details
Role: Ad Agency Customer Success Company: CV Library Location: Fleet, Hampshire Work Patten: Hybrid Hours: Mon - Fri, 9.00am - 5.30pm Salary: Competitive salary CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients. In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth. Responsibilities: Build and maintain strong relationships with assigned advertising agency clients Act as the main point of contact for clients, providing exceptional customer service Understand client goals and objectives and develop strategies to help them achieve success Collaborate with internal teams to ensure smooth campaign implementation and execution Monitor campaign performance and provide regular updates and insights to clients Identify opportunities for account growth and drive upsell and cross-sell initiatives Requirements Prior experience in a customer success or account management role, ideally within the advertising or digital marketing industry Strong relationship building and communication skills Ability to understand client needs and deliver tailored solutions Exceptional customer service and problem-solving abilities Analytical mindset with the ability to generate insights from campaign performance data Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred Benefits Excellent basic salary with generous bonus scheme 23 days annual leave, plus additional days for length of service and your birthday! Regular team incentives and social events including our amazing High Flyers trips. Discounts with major cinemas and retailers, family days out, and much more Life Insurance and Company Pension Employee Assistance Programme (Mental Health & Well-being support) Great culture and work environment We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK. Find out more about CV-Library careers: (url removed)>
Aug 26, 2026
Full time
Role: Ad Agency Customer Success Company: CV Library Location: Fleet, Hampshire Work Patten: Hybrid Hours: Mon - Fri, 9.00am - 5.30pm Salary: Competitive salary CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients. In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth. Responsibilities: Build and maintain strong relationships with assigned advertising agency clients Act as the main point of contact for clients, providing exceptional customer service Understand client goals and objectives and develop strategies to help them achieve success Collaborate with internal teams to ensure smooth campaign implementation and execution Monitor campaign performance and provide regular updates and insights to clients Identify opportunities for account growth and drive upsell and cross-sell initiatives Requirements Prior experience in a customer success or account management role, ideally within the advertising or digital marketing industry Strong relationship building and communication skills Ability to understand client needs and deliver tailored solutions Exceptional customer service and problem-solving abilities Analytical mindset with the ability to generate insights from campaign performance data Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred Benefits Excellent basic salary with generous bonus scheme 23 days annual leave, plus additional days for length of service and your birthday! Regular team incentives and social events including our amazing High Flyers trips. Discounts with major cinemas and retailers, family days out, and much more Life Insurance and Company Pension Employee Assistance Programme (Mental Health & Well-being support) Great culture and work environment We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK. Find out more about CV-Library careers: (url removed)>
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.
Aug 26, 2026
Full time
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.
J.P. Morgan Payments combines Treasury Services, Merchant Services, and Trade Solutions for Corporate clients, Financial Institutions, and Governments within the Commercial & Investment Bank (CIB). The Trade & Working Capital Business Management team serves as strategic advisors to Sales & Product, partnering to define client strategy, establish growth plans, and optimize business performance. The team also acts as trusted advisors to Business/Group Heads, identifying, escalating, and mitigating business risks. As a Trade & Working Capital Business Manager within Trade & Working Capital Business Management you will be accountable for driving EMEA sales strategy, business performance management, and strategic execution for the T&WC franchise. Partnering closely with EMEA Sales leadership and aligned with the Global T&WC Sales Head, the role delivers regional growth initiatives, strengthens governance and controls, and coordinates cross-functional execution across Sales, Product, Banking/Coverage, Credit, Treasury, Finance, Operations, and Service partners. Job Responsibilities Partner with EMEA Sales leadership (and align with Global) to set and executeEMEA strategy, priorities, and operating rhythm. Driveregional business development initiatives and cross-functional programs to accelerate growth in priority client segments and corridors. Own theEMEA performance management framework(KPIs/scorecards, forecasting, pipeline and client activity reporting), converting insights into actions. Providemarket, client, competitor, and financial insightsto inform commercialization, solution enhancements, and prioritization decisions. Leadbusiness reviews and executive materials, delivering value-added analysis (e.g., top clients, industries, competitor positioning) and clear recommendations. Enable sales execution throughsales acceleration, disciplined pipeline governance, and thought leadership / client-ready content. Ensure stronggovernance, controls, and risk managementacross EMEA, including escalation and coordination of mitigation plans with functional partners. Providestrategic financial leadership for EMEA, including revenue/P&L performance tracking, driving actions to optimize revenue, profitability, and capacity in line with business priorities. Championdigital transformationto improve sales processes, reporting automation, and client engagement effectiveness, coordinating with functional partners as required. Build strong stakeholder partnerships andlead, coach, and develop talent, fostering a high-performance culture. Required Qualifications, Capabilities, and Skills Excellent attention to detail; strong ownership and follow-through. Strong written/verbal communication and executive-ready presentation skills. People leadership experience, ability to manage, coach, and develop a high-performing team and drive strong collaboration. Strong numerical and analytical skills; ability to translate data into actionable insights. Governance mindset with experience partnering effectively across functions in a matrixed environment. High ethics and integrity; sound judgment and risk awareness. Flexible, proactive and ability to adapt quickly to changing business needs and priorities. Preferred Qualifications, Capabilities, and Skills Familiarity withTrade & Working Capitalproducts / trade finance solutions. Experience in Sales, Business Management, COO or Strategy roles. Strong executive presence and stakeholder management capability.
Aug 26, 2026
Full time
J.P. Morgan Payments combines Treasury Services, Merchant Services, and Trade Solutions for Corporate clients, Financial Institutions, and Governments within the Commercial & Investment Bank (CIB). The Trade & Working Capital Business Management team serves as strategic advisors to Sales & Product, partnering to define client strategy, establish growth plans, and optimize business performance. The team also acts as trusted advisors to Business/Group Heads, identifying, escalating, and mitigating business risks. As a Trade & Working Capital Business Manager within Trade & Working Capital Business Management you will be accountable for driving EMEA sales strategy, business performance management, and strategic execution for the T&WC franchise. Partnering closely with EMEA Sales leadership and aligned with the Global T&WC Sales Head, the role delivers regional growth initiatives, strengthens governance and controls, and coordinates cross-functional execution across Sales, Product, Banking/Coverage, Credit, Treasury, Finance, Operations, and Service partners. Job Responsibilities Partner with EMEA Sales leadership (and align with Global) to set and executeEMEA strategy, priorities, and operating rhythm. Driveregional business development initiatives and cross-functional programs to accelerate growth in priority client segments and corridors. Own theEMEA performance management framework(KPIs/scorecards, forecasting, pipeline and client activity reporting), converting insights into actions. Providemarket, client, competitor, and financial insightsto inform commercialization, solution enhancements, and prioritization decisions. Leadbusiness reviews and executive materials, delivering value-added analysis (e.g., top clients, industries, competitor positioning) and clear recommendations. Enable sales execution throughsales acceleration, disciplined pipeline governance, and thought leadership / client-ready content. Ensure stronggovernance, controls, and risk managementacross EMEA, including escalation and coordination of mitigation plans with functional partners. Providestrategic financial leadership for EMEA, including revenue/P&L performance tracking, driving actions to optimize revenue, profitability, and capacity in line with business priorities. Championdigital transformationto improve sales processes, reporting automation, and client engagement effectiveness, coordinating with functional partners as required. Build strong stakeholder partnerships andlead, coach, and develop talent, fostering a high-performance culture. Required Qualifications, Capabilities, and Skills Excellent attention to detail; strong ownership and follow-through. Strong written/verbal communication and executive-ready presentation skills. People leadership experience, ability to manage, coach, and develop a high-performing team and drive strong collaboration. Strong numerical and analytical skills; ability to translate data into actionable insights. Governance mindset with experience partnering effectively across functions in a matrixed environment. High ethics and integrity; sound judgment and risk awareness. Flexible, proactive and ability to adapt quickly to changing business needs and priorities. Preferred Qualifications, Capabilities, and Skills Familiarity withTrade & Working Capitalproducts / trade finance solutions. Experience in Sales, Business Management, COO or Strategy roles. Strong executive presence and stakeholder management capability.
Welcome to ITG, a leading tech-led marketing business that is revolutionizing the marketing industry. We are definitely not your average agency. Our unique combination of world-class marketing services and award-winning technology has helped over 200 of the world's best known brands transform their marketing operations. We are really proud to be one of the largest independent agencies and we are still only 15 years old. We have specialist teams and amazing talent covering data science, strategy, creative, digital, film and photography, content production, technology and more. As we continue to grow, our culture and values mean more to us than ever. We put everything we have into everything we do, we thrive on challenge and always ask the big questions. We believe anything is possible when we work together and we are at our best when we are free to be our authentic selves. We are, put simply, a bunch of brilliant and very grounded people who love where we work and want to help our clients deliver amazing results. So, if you are looking for a leadership role in a genuinely disruptive and visionary agency, and our culture and values feel 'like you', we'd love you to consider joining us. As one of our Managing Partner community, reporting into our CCO, you will be an integral part of our leadership team and will have the opportunity to shape the future of our business. Responsible for a portfolio of clients, you will help them transform their marketing strategies to drive business growth, foster key client relationships, and ensure operational excellence. Responsibilities Develop long-term client partnerships that deliver against mutual objectives and goals. Retaining your clients will be an obsession. Love developing collaborative and trusting client relationships at all levels be it C-Suite, Procurement or Marketing Managers - understanding and getting to know people is a passion. Build respectful relationships with all your internal colleagues and stakeholders to support empowerment and ownership across all functional teams. Lead, inspire and mentor a team of Business Directors to deliver exceptional professional and personal development. Have a strong strategic mind that unlocks and optimises the right growth opportunities for each client. Understand and love the role that technology plays in marketing effectiveness. Get excited about how Content Marketing platforms and Creative Automation can transform your clients marketing operations. Ideally, you will have experience here too but if you haven't, this is why you are applying for the role! Have integrated marketing experience (client or agency side) and the desire to have a voice at the table with our clients, always adding value to every brief and the way in which we deliver against it. Be a point of escalation for the smooth running of all day-to-day delivery. You won't be afraid to get the sleeves rolled up as necessary whilst prioritising operational solutions to deliver best practise. Be accountable for the P&L for each of your accounts. Represent ITG to clients, partners, and industry stakeholders, promoting the company's brand and values. Proven track record of success in a similar senior leadership role, ideally within the marketing or technology industry. Strong strategic thinking and business acumen, with a demonstrated ability to drive business growth and innovation. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders A deep understanding of the marketing industry, including trends, challenges, and opportunities. Strong financial acumen and experience in managing budgets. What next? Perks at ITG - alongside a competitive salary, here's what you can look forward to: Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days. Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year. Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support. Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities. Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500. Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
Aug 26, 2026
Full time
Welcome to ITG, a leading tech-led marketing business that is revolutionizing the marketing industry. We are definitely not your average agency. Our unique combination of world-class marketing services and award-winning technology has helped over 200 of the world's best known brands transform their marketing operations. We are really proud to be one of the largest independent agencies and we are still only 15 years old. We have specialist teams and amazing talent covering data science, strategy, creative, digital, film and photography, content production, technology and more. As we continue to grow, our culture and values mean more to us than ever. We put everything we have into everything we do, we thrive on challenge and always ask the big questions. We believe anything is possible when we work together and we are at our best when we are free to be our authentic selves. We are, put simply, a bunch of brilliant and very grounded people who love where we work and want to help our clients deliver amazing results. So, if you are looking for a leadership role in a genuinely disruptive and visionary agency, and our culture and values feel 'like you', we'd love you to consider joining us. As one of our Managing Partner community, reporting into our CCO, you will be an integral part of our leadership team and will have the opportunity to shape the future of our business. Responsible for a portfolio of clients, you will help them transform their marketing strategies to drive business growth, foster key client relationships, and ensure operational excellence. Responsibilities Develop long-term client partnerships that deliver against mutual objectives and goals. Retaining your clients will be an obsession. Love developing collaborative and trusting client relationships at all levels be it C-Suite, Procurement or Marketing Managers - understanding and getting to know people is a passion. Build respectful relationships with all your internal colleagues and stakeholders to support empowerment and ownership across all functional teams. Lead, inspire and mentor a team of Business Directors to deliver exceptional professional and personal development. Have a strong strategic mind that unlocks and optimises the right growth opportunities for each client. Understand and love the role that technology plays in marketing effectiveness. Get excited about how Content Marketing platforms and Creative Automation can transform your clients marketing operations. Ideally, you will have experience here too but if you haven't, this is why you are applying for the role! Have integrated marketing experience (client or agency side) and the desire to have a voice at the table with our clients, always adding value to every brief and the way in which we deliver against it. Be a point of escalation for the smooth running of all day-to-day delivery. You won't be afraid to get the sleeves rolled up as necessary whilst prioritising operational solutions to deliver best practise. Be accountable for the P&L for each of your accounts. Represent ITG to clients, partners, and industry stakeholders, promoting the company's brand and values. Proven track record of success in a similar senior leadership role, ideally within the marketing or technology industry. Strong strategic thinking and business acumen, with a demonstrated ability to drive business growth and innovation. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders A deep understanding of the marketing industry, including trends, challenges, and opportunities. Strong financial acumen and experience in managing budgets. What next? Perks at ITG - alongside a competitive salary, here's what you can look forward to: Time off that works for you - 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days. Flexibility & lifestyle - Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year. Family & life milestones - Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support. Financial perks - Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities. Growth & recognition - Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500. Community & wellbeing - Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Engineering Manager, who strives for accountability for the development of an internal product, who has high engineering quality standards, continuously develops their skills as well as skills of their direct reports, and who has the drive to deliver. This is an exciting opportunity to work with great people and exciting open source solutions on innovative engineering solutions supporting Canonical's growth. The Commercial Systems unit is conceived as six engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business. TheBusiness Systems team is responsible for systems such as NetSuite, Salesforce, and several others. The team works closely with operations teams, implements business processes, and keeps the systems compliant. This team is a great opportunity for a software engineering leader with a genuine interest in understanding the business, high engineering standards, and drive to deliver first class experience to Canonical employees using those systems to get their job done. Location: This role will be based remotely in the EMEA region. The role entails Accountability for the design and development of an internal product Leading a team of software engineers Developing the skills and capabilities of direct reports Seeking improvements to established processes, designs, and solutions Building an understanding of business needs to deliver the most impact What we are looking for in you Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with software development in Salesforce, NetSuite, or other CRM/ERP system Professional written and spoken English with excellent presentation skills Result oriented, with a personal drive to meet commitments Ability to travel internationally twice a year, for company events up to two weeks long Nice to have skills Experience with accounting, sales, sales operations, or other business roles Performance engineering What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Program Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Aug 26, 2026
Full time
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Engineering Manager, who strives for accountability for the development of an internal product, who has high engineering quality standards, continuously develops their skills as well as skills of their direct reports, and who has the drive to deliver. This is an exciting opportunity to work with great people and exciting open source solutions on innovative engineering solutions supporting Canonical's growth. The Commercial Systems unit is conceived as six engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business. TheBusiness Systems team is responsible for systems such as NetSuite, Salesforce, and several others. The team works closely with operations teams, implements business processes, and keeps the systems compliant. This team is a great opportunity for a software engineering leader with a genuine interest in understanding the business, high engineering standards, and drive to deliver first class experience to Canonical employees using those systems to get their job done. Location: This role will be based remotely in the EMEA region. The role entails Accountability for the design and development of an internal product Leading a team of software engineers Developing the skills and capabilities of direct reports Seeking improvements to established processes, designs, and solutions Building an understanding of business needs to deliver the most impact What we are looking for in you Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above-and-beyond expectations to achieve outstanding results Experience with software development in Salesforce, NetSuite, or other CRM/ERP system Professional written and spoken English with excellent presentation skills Result oriented, with a personal drive to meet commitments Ability to travel internationally twice a year, for company events up to two weeks long Nice to have skills Experience with accounting, sales, sales operations, or other business roles Performance engineering What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Program Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Jane Lewis Health & Social Care
Groesffordd Marli, Clwyd
Account Co-ordinator Reference: AC/STASAPH/Perm Salary: £26,000 plus commission scheme We re looking for an enthusiastic Account Co-ordinator to join our thriving managed services team in St Asaph! As Account Co-ordinator you will play a vital role in supporting our Senior Account Managers in maintaining an efficient and effective operation, ensuring the placement of suitable candidates and cultivating strong client relationships. What we can offer you as an Account Co-ordinator: Competitive salary of £26,000 Profit Share commission scheme Professional development opportunities Retail discount scheme and wellbeing assistance 25 days holiday (increasing with service) plus an extra day off for your birthday! Medical health insurance options Enhanced maternity and paternity benefits Your responsibilities as an Account Co-ordinator: Ensure healthcare workers are engaged through regular communication and engagement activities and their availability is kept up to date. Maintain accurate records of all workers, clients and service users in line with policies and procedures and current legislation. Onboarding of Candidates; undertaking individual inductions with all staff to ensure they are fully prepared with the environments in which they are placed. Applying strong business development techniques to ensure we are engaging across the client network. Ensure clients receive exceptional customer service and queries are dealt with promptly and professionally. Maintain clear lines of communication during office hours and ensuring the out of hour s service is covered in line with business needs. As an Account Co-ordinator, you must: Have previous experience of working within a customer focused, targeted sales environment Have previous recruitment experience desirable Have a current UK driving licence preferable and a willingness to travel Have knowledge of the care sector desirable Be ambitious, driven and determined to achieve targets and objectives Have excellent customer service skills with the ability to build and maintain effective working relationships both internally and externally. If this sounds like the job for you, apply to be an Account Co-ordinator with Jane Lewis today! INDPER
Aug 26, 2026
Full time
Account Co-ordinator Reference: AC/STASAPH/Perm Salary: £26,000 plus commission scheme We re looking for an enthusiastic Account Co-ordinator to join our thriving managed services team in St Asaph! As Account Co-ordinator you will play a vital role in supporting our Senior Account Managers in maintaining an efficient and effective operation, ensuring the placement of suitable candidates and cultivating strong client relationships. What we can offer you as an Account Co-ordinator: Competitive salary of £26,000 Profit Share commission scheme Professional development opportunities Retail discount scheme and wellbeing assistance 25 days holiday (increasing with service) plus an extra day off for your birthday! Medical health insurance options Enhanced maternity and paternity benefits Your responsibilities as an Account Co-ordinator: Ensure healthcare workers are engaged through regular communication and engagement activities and their availability is kept up to date. Maintain accurate records of all workers, clients and service users in line with policies and procedures and current legislation. Onboarding of Candidates; undertaking individual inductions with all staff to ensure they are fully prepared with the environments in which they are placed. Applying strong business development techniques to ensure we are engaging across the client network. Ensure clients receive exceptional customer service and queries are dealt with promptly and professionally. Maintain clear lines of communication during office hours and ensuring the out of hour s service is covered in line with business needs. As an Account Co-ordinator, you must: Have previous experience of working within a customer focused, targeted sales environment Have previous recruitment experience desirable Have a current UK driving licence preferable and a willingness to travel Have knowledge of the care sector desirable Be ambitious, driven and determined to achieve targets and objectives Have excellent customer service skills with the ability to build and maintain effective working relationships both internally and externally. If this sounds like the job for you, apply to be an Account Co-ordinator with Jane Lewis today! INDPER
You will take ownership of the Southern region, developing new business opportunities while building long-term relationships with both new and existing customers. The role focuses on winning new lift maintenance contracts, identifying lift modernisation opportunities and promoting the full range of our products and services. You will work closely with the Managing Director, Operations Team and Technical Support Teams to deliver sustainable growth and exceptional customer service. LOCATION This role covers the South of England and South Wales. The successful applicant should ideally live in Cardiff, Bristol or within approximately one hour of our Cardiff Head Office. Exceptional candidates based elsewhere within the South will also be considered. Regular travel throughout the region will be required. KEY RESPONSIBILITIES Generate new lift maintenance contracts and modernisation opportunities. Develop business through networking, prospecting and relationship building. Manage and grow existing customer accounts. Carry out customer meetings and site surveys. Prepare quotations, proposals and presentations. Negotiate and secure new contracts. Work closely with Operations and Engineering to ensure excellent customer delivery. Maintain an accurate CRM and sales pipeline. Submit weekly sales reports and monthly forecasts. Represent professionally at all times. TARGET CUSTOMERS Facilities Management Companies Managing Agents Housing Associations NHS Trusts Local Authorities Education Hotels & Hospitality Commercial Property Industrial & Manufacturing Retail Residential Property Management PERFORMANCE TARGETS Annual Targets 1,000,000 Lift Modernisation Sales. 400 New Lift Maintenance Units. Monthly Expectations Build and maintain a healthy sales pipeline. Generate new customer opportunities. Maintain accurate CRM records and forecasting. Deliver consistent business growth across the Southern region. WHAT WE OFFER Competitive salary. Attractive commission structure. Company vehicle or car allowance. Laptop and mobile phone. Pension scheme. Ongoing training and development. Career progression Supportive and professional working environment.
Aug 26, 2026
Full time
You will take ownership of the Southern region, developing new business opportunities while building long-term relationships with both new and existing customers. The role focuses on winning new lift maintenance contracts, identifying lift modernisation opportunities and promoting the full range of our products and services. You will work closely with the Managing Director, Operations Team and Technical Support Teams to deliver sustainable growth and exceptional customer service. LOCATION This role covers the South of England and South Wales. The successful applicant should ideally live in Cardiff, Bristol or within approximately one hour of our Cardiff Head Office. Exceptional candidates based elsewhere within the South will also be considered. Regular travel throughout the region will be required. KEY RESPONSIBILITIES Generate new lift maintenance contracts and modernisation opportunities. Develop business through networking, prospecting and relationship building. Manage and grow existing customer accounts. Carry out customer meetings and site surveys. Prepare quotations, proposals and presentations. Negotiate and secure new contracts. Work closely with Operations and Engineering to ensure excellent customer delivery. Maintain an accurate CRM and sales pipeline. Submit weekly sales reports and monthly forecasts. Represent professionally at all times. TARGET CUSTOMERS Facilities Management Companies Managing Agents Housing Associations NHS Trusts Local Authorities Education Hotels & Hospitality Commercial Property Industrial & Manufacturing Retail Residential Property Management PERFORMANCE TARGETS Annual Targets 1,000,000 Lift Modernisation Sales. 400 New Lift Maintenance Units. Monthly Expectations Build and maintain a healthy sales pipeline. Generate new customer opportunities. Maintain accurate CRM records and forecasting. Deliver consistent business growth across the Southern region. WHAT WE OFFER Competitive salary. Attractive commission structure. Company vehicle or car allowance. Laptop and mobile phone. Pension scheme. Ongoing training and development. Career progression Supportive and professional working environment.
Job Description Job Purpose To provide strategic and operational leadership for the venue's customer experience and commercial activity, developing services, systems, people and income opportunities to support the long-term sustainability and success of The Core at Corby Cube. Manage the operation and development of the venue's customer-facing areas including bars and back stage dressing rooms and green room to achieve the highest levels of service for customers and clients whilst maximising sales and profits. To maximise commercial income and profitability in conjunction with the business plan and budgeted targets with a focus on increasing revenue from commercial hirers of the venue's spaces as well as maximising revenue from secondary spend and working in collaboration with the marketing and development team to drive increased individual giving, supporting tertiary income targets. To oversee the customer service staff and volunteers, ensuring they are highly trained and equipped to deliver exceptional experiences for all guests of The Core at Corby Cube. To be the designated safeguarding lead for the organisation. To support the general operation of the organisation including supporting an extensive creative learning and youth engagement programme. Key Task Areas Customer Services To set, monitor and continuously develop customer experience standards across all customer and client-facing areas of the organisation. To act as a duty manager as required on a flexible schedule across the week, including evenings and weekends as required. To actively manage the front of house and Duty Manager's attending to work on event shifts as appropriate which will involve evening, weekend and bank holiday work. To ensure the Customer service team are provisioned to maintain a welcoming presence for all customers, clients and visitors. To review customer feedback, complaints, compliments and operational reports, identifying trends and implementing improvements where appropriate. To lead on the development and review of customer service policies, procedures and standards, ensuring these are effectively communicated and embedded across the Customer Experience team. To be the first point of contact for potential corporate hirers of the venue and to manage their event with the venue from first interaction through to successful delivery and final invoicing, liaising with the technical and other departments as and when required. To support the smooth operation of the Project M Youth Space in Corby Town Centre, providing duty management cover and support for hirers of the space as needed. Commercial Management To develop and implement a proactive commercial sales strategy to increase income from venue hire, corporate events, meetings and other commercial opportunities. To identify and develop new business relationships, actively seeking opportunities to increase the use of The Core's spaces and facilities. To maintain relationships with existing clients and develop repeat business, identifying opportunities for additional sales and long-term partnerships. To work with the Marketing and Development teams to develop effective campaigns and sales activity to promote commercial hire opportunities. To monitor commercial performance against agreed targets and budgets, taking appropriate action where performance is below expectation. To identify and develop new income-generating opportunities across the customer journey, including secondary spend, commercial partnerships and other appropriate revenue streams. Operational To ensure that day to day building safety checks are adhered to by all staff. To oversee procurement for the customer service department, including bar stock, cleaning consumables and equipment. To oversee all aspects of the bar management and operation. To make sure all Company cash handling procedures are closely adhered to by the customer service staff. To regularly inspect the venue (internal and external), acting on maintenance/ cleaning issues, managing the contracted cleaners and liaising with the technical department to quickly resolves any maintenance issues. To work with the Technical and Facilities Manager in the enactment and development of the organisation's health and safety policies, procedures and training. To lead on environmental reporting, assessments and implementation of improvements across all departments of the organisation. To ensure accessibility remains a high priority in both decision making and in customer experience, working with the technical and facilities manager to stay up to date with the latest industry developments with regards to accessibility. To work with the Director and the Technical and Facilities Manager on the management and delivery of capital and improvement projects. To lead on first aid provision for the organisation, ensuring training is kept up to date and all equipment is ready for use as required. To be the designated safeguarding lead for the venue. Ensure that venue licencing requirements are regularly reviewed and kept up to date. To ensure a consistent, inclusive and accessible customer experience across all activities delivered by The Core. Health and Safety Devise and deliver a training programme and maintain training records for all members of the front of house and volunteer teams in collaboration with the Technical and Facilities Manager. Ensure that all accident reporting is detailed and up to date and that follow ups are undertaken in a timely manner as appropriate in collaboration with the Technical and Facilities Manager. Be an active member of the Health and Safety Committee. Ensure food safety and hygiene records and recorded in accordance with recommended best practice and risk assessments. Oversee risk assessment creation, review and dissemination for the department. Staff/Volunteer Management To provide effective line management, leadership, support and development to the Front of House Manager, ensuring clear objectives, regular communication, performance management and professional development. To support the Front of House Manager in addressing significant staffing, conduct or performance concerns and take responsibility for formal performance management processes where appropriate. To ensure an effective management structure is in place for Duty Managers, Customer Service Assistants, Volunteers and Cleaners, with clear responsibilities and accountability at each level. To oversee all inductions for the front of house and volunteer teams with support from the Front of House Manager. To instil a positive, can-do attitude and ethos amongst the Customer Service team. To be instrumental in maintaining the staffing levels of the Customer Service department. Manage and be responsible for the cleaning contractors, cleaning regime and regular checks. Budgetary & Reporting To manage the customer service budgets, ensuring that procedures laid down in trust's financial regulations are adhered to. To oversee both internal and external recharges and ensure timely reporting of codes to finance to ensure that recharging is done effectively and in a timely fashion in accordance with the organisation's financial regulations. To be responsible for delivering against income targets related to commercial hires by proactively seeking out new clients and business, maximising profits whilst ensuring excellent customer and client care throughout. To ensure reporting relating to the Customer service department as required by ACE and other funder's is produced accurately and in a timely manner. To support fundraising efforts at The Core and contribute positively to collaborative efforts across the team to drive tertiary income. To ensure high standards of stock control and efficiency to ensure that as high a margin as possible with low levels of stock wastage is always achieved. Liaison with the marketing team to ensure that secondary and tertiary sales opportunities are highlighted throughout the customer journey. Ensuring a clean and welcoming back of house experience for all incoming companies and a proactive approach to meeting the needs of visiting clients, recognising opportunities for further sales as appropriate. Additional Responsibilities Promote and adhere to the organisation's culture and values ensuring a collaborative approach is maintained at all times and fostering and promoting a strong team culture across the organisation and with colleagues at Northamptonshire Arts Management Trust. To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. To be responsible for ensuring that all licensing for the venue is up to date. To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with regard to Health and Safety policies and procedures, General Data Protection Regulations, Equal Opportunities, and Food Hygiene regulations. To be the designated safeguarding lead for the organisation. To undergo relevant training and development as required. To carry out any other tasks that will, from time to time, be allocated by the Director on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. Essential Experience . click apply for full job details
Aug 26, 2026
Full time
Job Description Job Purpose To provide strategic and operational leadership for the venue's customer experience and commercial activity, developing services, systems, people and income opportunities to support the long-term sustainability and success of The Core at Corby Cube. Manage the operation and development of the venue's customer-facing areas including bars and back stage dressing rooms and green room to achieve the highest levels of service for customers and clients whilst maximising sales and profits. To maximise commercial income and profitability in conjunction with the business plan and budgeted targets with a focus on increasing revenue from commercial hirers of the venue's spaces as well as maximising revenue from secondary spend and working in collaboration with the marketing and development team to drive increased individual giving, supporting tertiary income targets. To oversee the customer service staff and volunteers, ensuring they are highly trained and equipped to deliver exceptional experiences for all guests of The Core at Corby Cube. To be the designated safeguarding lead for the organisation. To support the general operation of the organisation including supporting an extensive creative learning and youth engagement programme. Key Task Areas Customer Services To set, monitor and continuously develop customer experience standards across all customer and client-facing areas of the organisation. To act as a duty manager as required on a flexible schedule across the week, including evenings and weekends as required. To actively manage the front of house and Duty Manager's attending to work on event shifts as appropriate which will involve evening, weekend and bank holiday work. To ensure the Customer service team are provisioned to maintain a welcoming presence for all customers, clients and visitors. To review customer feedback, complaints, compliments and operational reports, identifying trends and implementing improvements where appropriate. To lead on the development and review of customer service policies, procedures and standards, ensuring these are effectively communicated and embedded across the Customer Experience team. To be the first point of contact for potential corporate hirers of the venue and to manage their event with the venue from first interaction through to successful delivery and final invoicing, liaising with the technical and other departments as and when required. To support the smooth operation of the Project M Youth Space in Corby Town Centre, providing duty management cover and support for hirers of the space as needed. Commercial Management To develop and implement a proactive commercial sales strategy to increase income from venue hire, corporate events, meetings and other commercial opportunities. To identify and develop new business relationships, actively seeking opportunities to increase the use of The Core's spaces and facilities. To maintain relationships with existing clients and develop repeat business, identifying opportunities for additional sales and long-term partnerships. To work with the Marketing and Development teams to develop effective campaigns and sales activity to promote commercial hire opportunities. To monitor commercial performance against agreed targets and budgets, taking appropriate action where performance is below expectation. To identify and develop new income-generating opportunities across the customer journey, including secondary spend, commercial partnerships and other appropriate revenue streams. Operational To ensure that day to day building safety checks are adhered to by all staff. To oversee procurement for the customer service department, including bar stock, cleaning consumables and equipment. To oversee all aspects of the bar management and operation. To make sure all Company cash handling procedures are closely adhered to by the customer service staff. To regularly inspect the venue (internal and external), acting on maintenance/ cleaning issues, managing the contracted cleaners and liaising with the technical department to quickly resolves any maintenance issues. To work with the Technical and Facilities Manager in the enactment and development of the organisation's health and safety policies, procedures and training. To lead on environmental reporting, assessments and implementation of improvements across all departments of the organisation. To ensure accessibility remains a high priority in both decision making and in customer experience, working with the technical and facilities manager to stay up to date with the latest industry developments with regards to accessibility. To work with the Director and the Technical and Facilities Manager on the management and delivery of capital and improvement projects. To lead on first aid provision for the organisation, ensuring training is kept up to date and all equipment is ready for use as required. To be the designated safeguarding lead for the venue. Ensure that venue licencing requirements are regularly reviewed and kept up to date. To ensure a consistent, inclusive and accessible customer experience across all activities delivered by The Core. Health and Safety Devise and deliver a training programme and maintain training records for all members of the front of house and volunteer teams in collaboration with the Technical and Facilities Manager. Ensure that all accident reporting is detailed and up to date and that follow ups are undertaken in a timely manner as appropriate in collaboration with the Technical and Facilities Manager. Be an active member of the Health and Safety Committee. Ensure food safety and hygiene records and recorded in accordance with recommended best practice and risk assessments. Oversee risk assessment creation, review and dissemination for the department. Staff/Volunteer Management To provide effective line management, leadership, support and development to the Front of House Manager, ensuring clear objectives, regular communication, performance management and professional development. To support the Front of House Manager in addressing significant staffing, conduct or performance concerns and take responsibility for formal performance management processes where appropriate. To ensure an effective management structure is in place for Duty Managers, Customer Service Assistants, Volunteers and Cleaners, with clear responsibilities and accountability at each level. To oversee all inductions for the front of house and volunteer teams with support from the Front of House Manager. To instil a positive, can-do attitude and ethos amongst the Customer Service team. To be instrumental in maintaining the staffing levels of the Customer Service department. Manage and be responsible for the cleaning contractors, cleaning regime and regular checks. Budgetary & Reporting To manage the customer service budgets, ensuring that procedures laid down in trust's financial regulations are adhered to. To oversee both internal and external recharges and ensure timely reporting of codes to finance to ensure that recharging is done effectively and in a timely fashion in accordance with the organisation's financial regulations. To be responsible for delivering against income targets related to commercial hires by proactively seeking out new clients and business, maximising profits whilst ensuring excellent customer and client care throughout. To ensure reporting relating to the Customer service department as required by ACE and other funder's is produced accurately and in a timely manner. To support fundraising efforts at The Core and contribute positively to collaborative efforts across the team to drive tertiary income. To ensure high standards of stock control and efficiency to ensure that as high a margin as possible with low levels of stock wastage is always achieved. Liaison with the marketing team to ensure that secondary and tertiary sales opportunities are highlighted throughout the customer journey. Ensuring a clean and welcoming back of house experience for all incoming companies and a proactive approach to meeting the needs of visiting clients, recognising opportunities for further sales as appropriate. Additional Responsibilities Promote and adhere to the organisation's culture and values ensuring a collaborative approach is maintained at all times and fostering and promoting a strong team culture across the organisation and with colleagues at Northamptonshire Arts Management Trust. To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. To be responsible for ensuring that all licensing for the venue is up to date. To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with regard to Health and Safety policies and procedures, General Data Protection Regulations, Equal Opportunities, and Food Hygiene regulations. To be the designated safeguarding lead for the organisation. To undergo relevant training and development as required. To carry out any other tasks that will, from time to time, be allocated by the Director on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. Essential Experience . click apply for full job details
hackajob is partnering directly with OneAdvanced to hire for this role. We're seeking an ambitious Account Manager to join our talented team at OneAdvanced, a leading software supplier to the UK's social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base click apply for full job details
Aug 25, 2026
Full time
hackajob is partnering directly with OneAdvanced to hire for this role. We're seeking an ambitious Account Manager to join our talented team at OneAdvanced, a leading software supplier to the UK's social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base click apply for full job details
Finance & Operations Coordinator Bromley 28,000- 30,000 per annum Full-time About the Role Lloyd Recruitment Services are excited to be working with our long-standing client who are looking for a reliable and organised Finance Administrator to join their team. This is a varied role, combining day-to-day finance administration with general office support. The successful candidate will be confident working with financial information, have excellent attention to detail and be comfortable communicating with clients and suppliers to resolve queries and ensure records are accurate and up to date. Key Responsibilities Raising and processing sales invoices accurately and in a timely manner. Chasing outstanding debtor accounts and following up on overdue payments. Allocating incoming payments against customer accounts. Completing general finance data entry and maintaining accurate records. Processing and managing rebates. Submitting applications for payments via client portals and monitoring their progress. Checking purchase invoices for accuracy and ensuring they are supported by the correct paperwork. Reviewing invoices against relevant documentation and records. Identifying discrepancies and ensuring these are resolved promptly. Maintaining accurate and organised financial documentation. Inputting and maintaining information accurately on our maintenance and accounts software. Keeping financial and operational records up to date. Ensuring information is entered accurately and consistently across systems. Providing general administrative support to the business and senior management. Assisting with day-to-day office administration and organisation. Supporting the Head Office Manager directly with general administrative tasks as required. Taking on additional administrative responsibilities as the role develops. About You Highly organised and able to manage competing priorities. Accurate and detail-oriented, particularly when working with financial information. Confident using computer systems and learning new software. Comfortable communicating with clients, suppliers and colleagues. Experienced in finance administration, accounts administration or a similar role. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Aug 25, 2026
Full time
Finance & Operations Coordinator Bromley 28,000- 30,000 per annum Full-time About the Role Lloyd Recruitment Services are excited to be working with our long-standing client who are looking for a reliable and organised Finance Administrator to join their team. This is a varied role, combining day-to-day finance administration with general office support. The successful candidate will be confident working with financial information, have excellent attention to detail and be comfortable communicating with clients and suppliers to resolve queries and ensure records are accurate and up to date. Key Responsibilities Raising and processing sales invoices accurately and in a timely manner. Chasing outstanding debtor accounts and following up on overdue payments. Allocating incoming payments against customer accounts. Completing general finance data entry and maintaining accurate records. Processing and managing rebates. Submitting applications for payments via client portals and monitoring their progress. Checking purchase invoices for accuracy and ensuring they are supported by the correct paperwork. Reviewing invoices against relevant documentation and records. Identifying discrepancies and ensuring these are resolved promptly. Maintaining accurate and organised financial documentation. Inputting and maintaining information accurately on our maintenance and accounts software. Keeping financial and operational records up to date. Ensuring information is entered accurately and consistently across systems. Providing general administrative support to the business and senior management. Assisting with day-to-day office administration and organisation. Supporting the Head Office Manager directly with general administrative tasks as required. Taking on additional administrative responsibilities as the role develops. About You Highly organised and able to manage competing priorities. Accurate and detail-oriented, particularly when working with financial information. Confident using computer systems and learning new software. Comfortable communicating with clients, suppliers and colleagues. Experienced in finance administration, accounts administration or a similar role. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Key Account Manager Tissue Paper Job Title: Key Account Manager Tissue Paper Industry Sector: Tissue Papers, Toilet Roll, Blue Roll, Papers, Grease Papers, Sustainability, Key Account Manager, Business Development Manager, Regional Sales Manager, Sales Manager, Account Manager, Area Sales Manager Area to be covered: South Remuneration: £60,000 + 10% bonus Benefits: £7,800 annual car allowance or comp click apply for full job details
Aug 25, 2026
Full time
Key Account Manager Tissue Paper Job Title: Key Account Manager Tissue Paper Industry Sector: Tissue Papers, Toilet Roll, Blue Roll, Papers, Grease Papers, Sustainability, Key Account Manager, Business Development Manager, Regional Sales Manager, Sales Manager, Account Manager, Area Sales Manager Area to be covered: South Remuneration: £60,000 + 10% bonus Benefits: £7,800 annual car allowance or comp click apply for full job details
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
Aug 25, 2026
Full time
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You'll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health & Executive Engagement Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA. Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team. Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy. Account Coverage, Structure & Operational Discipline Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves. Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution. Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities. Team Leadership, Coaching & Development Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms. Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities. Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through. Operational Excellence & Execution Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio. Build scalable processes and routines that support team performance in a fast-paced, high-growth environment. Adapt priorities and processes as business needs evolve while maintaining focus on results. Who You Are: Bachelor's degree in Business or equivalent experience is preferred 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change Experience operating in fast-paced sales environments with competing priorities Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required Passion for driving customer success while achieving revenue goals Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor UK-based or able to work closely with UK and North American stakeholders strongly preferred Strong analytical, troubleshooting, and problem-solving capabilities Excellent relationship-building and executive communication skills Ability to understand and communicate technical concepts at the appropriate level Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world's leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website
Aug 25, 2026
Full time
This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You'll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health & Executive Engagement Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA. Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team. Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy. Account Coverage, Structure & Operational Discipline Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves. Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution. Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities. Team Leadership, Coaching & Development Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms. Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities. Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through. Operational Excellence & Execution Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio. Build scalable processes and routines that support team performance in a fast-paced, high-growth environment. Adapt priorities and processes as business needs evolve while maintaining focus on results. Who You Are: Bachelor's degree in Business or equivalent experience is preferred 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change Experience operating in fast-paced sales environments with competing priorities Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required Passion for driving customer success while achieving revenue goals Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor UK-based or able to work closely with UK and North American stakeholders strongly preferred Strong analytical, troubleshooting, and problem-solving capabilities Excellent relationship-building and executive communication skills Ability to understand and communicate technical concepts at the appropriate level Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world's leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website
Account Manager - Menswear, Womenswear, Childrenswear, Babywear We have an exciting opportunity for an experienced Account Manager to join a highly successful supplier of menswear, womenswear, childrenswear and babywear working with some of the UK's leading high street retailers. In this customer-facing role, you'll be responsible for managing key retail accounts, building strong, long-term relatio click apply for full job details
Aug 25, 2026
Full time
Account Manager - Menswear, Womenswear, Childrenswear, Babywear We have an exciting opportunity for an experienced Account Manager to join a highly successful supplier of menswear, womenswear, childrenswear and babywear working with some of the UK's leading high street retailers. In this customer-facing role, you'll be responsible for managing key retail accounts, building strong, long-term relatio click apply for full job details
Baltic Recruitment Services Ltd
Washington, Tyne And Wear
Baltic Recruitment is a leading North-East based recruitment and staffing provider to multi-sector SME and Blue-Chip clients. We are currently looking to appoint a full time Senior Onsite Account Manager to work within our temporary division. Baltic Recruitment work within the Automotive & Manufacturing, Engineering & Technical, Warehouse & Distribution, Commercial & Operational, Education & Traini click apply for full job details
Aug 25, 2026
Full time
Baltic Recruitment is a leading North-East based recruitment and staffing provider to multi-sector SME and Blue-Chip clients. We are currently looking to appoint a full time Senior Onsite Account Manager to work within our temporary division. Baltic Recruitment work within the Automotive & Manufacturing, Engineering & Technical, Warehouse & Distribution, Commercial & Operational, Education & Traini click apply for full job details
