Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network switches & firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network switches & firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, * Strong IT Security Management experience * Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. * Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. * Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. * Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. * Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). * Proficiency in technical security aspects including Firewalls, network security groups, and access controls. * Demonstrated leadership in guiding teams through the entire IT service life cycle, fortifying security measures, and advancing capabilities through continual service enhancement. * Track record of leading response efforts during live cyber incidents and executing remediation strategies. * Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. * Broad experience spanning the entire spectrum of IT security, encompassing software, Servers, infrastructure, and networks. * Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
The Role Located at Birmingham/Oxford/Bristol Administering letters of variation for all facility types including but not limited to loan roll forwards, providing asset refinance and reviews of existing facilities. Daily monitoring of trends within your portfolio and proactively suggesting solutions to potential issues. Long term retention of clients and mitigation of invoice finance risk. The Responsibilities Proactively maintain all client relationships to ensure that we are their first choice for any future potential facilities. Manage the risk of your portfolio by ensuring good communication with all operational and business development staff within the business. Manage effectively and in accordance with policy and practice; the administration of ledgers, payment requests, monthly reconciliations and monthly management information. Review client bank statement entries and request further information from clients if required. Review cash collections and dilutions trends within your portfolio. Review all facility documents to ensure a full understanding of the client's risk profile. Ensure all clients' needs are being met and there are good communications via email, face to face and telephone. Supporting the business with an excellent on boarding experience for the client by always maintaining a high level of customer service while adhering to the on boarding process. Support for the Operations and Brokerage team during times of peak activity. Conduct 'know your customer' checks on potential borrowers Raise any areas of concern in a timely manner to allow remedial action to be taken. Input accurate and up to date information onto the Customer Relationship Management system. Ensure the security documents related to each loan drawdown are signed and filed post completion. Compose all post sale paperwork and send post completion welcome e-mails. Undertake ad hoc project work and initiatives as directed. Accompany Portfolio Manager to client meetings as required and produce client review documents to update the business on the client's business. Review audit report and follow up if required. Provide client training on our operating system to assist with reconciliations and Adhere to all Company policies and procedures. Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training The Requirements Experience - Proven experience of maintaining relationships in any finance environment.Track record of successful delivery in a high-pressure role. Skills - Customer service skills and ability to work alone whilst being a team player. Microsoft Office, particularly Excel. Numerate and literate. A good understanding of reading financial accounts. Problem solver and awareness of risk. Qualifications - Educated to at least A Level standard and pass aptitude test. Full driving licence
May 01, 2024
Full time
The Role Located at Birmingham/Oxford/Bristol Administering letters of variation for all facility types including but not limited to loan roll forwards, providing asset refinance and reviews of existing facilities. Daily monitoring of trends within your portfolio and proactively suggesting solutions to potential issues. Long term retention of clients and mitigation of invoice finance risk. The Responsibilities Proactively maintain all client relationships to ensure that we are their first choice for any future potential facilities. Manage the risk of your portfolio by ensuring good communication with all operational and business development staff within the business. Manage effectively and in accordance with policy and practice; the administration of ledgers, payment requests, monthly reconciliations and monthly management information. Review client bank statement entries and request further information from clients if required. Review cash collections and dilutions trends within your portfolio. Review all facility documents to ensure a full understanding of the client's risk profile. Ensure all clients' needs are being met and there are good communications via email, face to face and telephone. Supporting the business with an excellent on boarding experience for the client by always maintaining a high level of customer service while adhering to the on boarding process. Support for the Operations and Brokerage team during times of peak activity. Conduct 'know your customer' checks on potential borrowers Raise any areas of concern in a timely manner to allow remedial action to be taken. Input accurate and up to date information onto the Customer Relationship Management system. Ensure the security documents related to each loan drawdown are signed and filed post completion. Compose all post sale paperwork and send post completion welcome e-mails. Undertake ad hoc project work and initiatives as directed. Accompany Portfolio Manager to client meetings as required and produce client review documents to update the business on the client's business. Review audit report and follow up if required. Provide client training on our operating system to assist with reconciliations and Adhere to all Company policies and procedures. Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training The Requirements Experience - Proven experience of maintaining relationships in any finance environment.Track record of successful delivery in a high-pressure role. Skills - Customer service skills and ability to work alone whilst being a team player. Microsoft Office, particularly Excel. Numerate and literate. A good understanding of reading financial accounts. Problem solver and awareness of risk. Qualifications - Educated to at least A Level standard and pass aptitude test. Full driving licence
Student Safety Team Leader (Nights) Location: Birmingham Hours and Rota: 42.5 hours per week. Safety Team Members work 5 night shifts out of 7, between the hours of 10/10.30pm and 7/7.30am. Shift pattern variations may apply. Salary: £31,691 - £35,121 per annum (depending on experience), plus bonus and benefits Would you lend your ear to someone in need? If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential. We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations team as Student Safety Team Leaders and help us provide outstanding service to the students who live with us. You will be leading from the centre of a Student Safety Team in your city, making sure that we maintain a safe, secure, and welcoming night-time environment for our students. This includes lending an ear or helping hand to students in need, responding to in the moment situations and being a point of escalation for your team. You will be able to: Support the Student Safety Manager to build and develop a motivated, engaged, and high-performance team Responsible for the routine activities of your team, including delegating tasks and setting targets, working alongside them to achieve these Support the training and development of your team members to help them reach their potential Take accountability for your team s responsiveness in solving our students problems Support our students wellbeing should they find themselves in vulnerable or difficult situations Responsible for the safety and security of the building, making sure your team conducts the necessary checks Assume Student Safety Team Member duties when the Student Safety Manager is on shift You will lead from the front to: Provide a welcoming front of house reception service. Conduct regular building checks to make sure that our buildings are clean, safe, and secure. Undertake adhoc housekeeping and maintenance duties as needed What we look for in you: Must have a full UK drivers license You are comfortable working overnight across the city as part of a small team You are a confident operator and able to lead a team in the absence of the Student Safety Manager when required You can delegate tasks fairly, bearing in mind your team s strengths and weaknesses You will be able to make quick and decisive responses to "in the moment" events You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture. You remain calm and focussed, even in difficult or pressurised situations You are detail-orientated, nothing escapes your eye You are confident working both on your own or as part of a team You understand and respect the diversity of others cultures, beliefs, and backgrounds What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application!
May 01, 2024
Full time
Student Safety Team Leader (Nights) Location: Birmingham Hours and Rota: 42.5 hours per week. Safety Team Members work 5 night shifts out of 7, between the hours of 10/10.30pm and 7/7.30am. Shift pattern variations may apply. Salary: £31,691 - £35,121 per annum (depending on experience), plus bonus and benefits Would you lend your ear to someone in need? If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential. We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK, and we are looking for people with positive attitudes and a caring nature, to join our Customer Operations team as Student Safety Team Leaders and help us provide outstanding service to the students who live with us. You will be leading from the centre of a Student Safety Team in your city, making sure that we maintain a safe, secure, and welcoming night-time environment for our students. This includes lending an ear or helping hand to students in need, responding to in the moment situations and being a point of escalation for your team. You will be able to: Support the Student Safety Manager to build and develop a motivated, engaged, and high-performance team Responsible for the routine activities of your team, including delegating tasks and setting targets, working alongside them to achieve these Support the training and development of your team members to help them reach their potential Take accountability for your team s responsiveness in solving our students problems Support our students wellbeing should they find themselves in vulnerable or difficult situations Responsible for the safety and security of the building, making sure your team conducts the necessary checks Assume Student Safety Team Member duties when the Student Safety Manager is on shift You will lead from the front to: Provide a welcoming front of house reception service. Conduct regular building checks to make sure that our buildings are clean, safe, and secure. Undertake adhoc housekeeping and maintenance duties as needed What we look for in you: Must have a full UK drivers license You are comfortable working overnight across the city as part of a small team You are a confident operator and able to lead a team in the absence of the Student Safety Manager when required You can delegate tasks fairly, bearing in mind your team s strengths and weaknesses You will be able to make quick and decisive responses to "in the moment" events You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture. You remain calm and focussed, even in difficult or pressurised situations You are detail-orientated, nothing escapes your eye You are confident working both on your own or as part of a team You understand and respect the diversity of others cultures, beliefs, and backgrounds What You ll Get in Return A discretionary annual bonus so you can share in the company s success 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service A generous pension scheme - employer contributions between 5% and 11% depending on how much you save Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result. If this position sounds exciting to you, we would love to receive your application!
Robert Walters is working in partnership with a global technology business. They have a long-standing history of providing a range of services to an international customer base. They have undergone a series of acquisitions and mergers. Due to current growth, they are keen to appoint an interim Cyber Security Programme Manager for a hybrid position; for a 6-month rolling contract paying a competitive day rate, Outside IR35. As a Cyber Security Programme Manager, you will work directly with the Global CISO and report into the board. You will be responsible for the delivery of the cyber security maturity programme. Cyber Security Programme Manager - Duties & Experience: Essential Experience: Outsourcing functions to ensure best use of internal resource Knowledge on how to outsource programmes Technical background - manage cyber security programmes NIST / ISO27001 experience Risk Management - Assessment, Mitigation Multi country global experience Other Areas of Experience: Excellent communication - Written & Verbal Reporting to board level Oversee the Project Manager and BA's Work with 3rd party suppliers Daily management of 25+ projects/work streams Engagement across security project teams Work with CISO on delivery of programmes to meet timescales/roadmaps Ensure upkeep of project documentation Stakeholder / Board - reporting for Lead monthly governance committee meetings Ensure scope of projects - effectiveness, delivery, and execution The contract opportunity for a Cyber Security Programme Manager is a 6-month rolling contract paying a competitive market rate with Hybrid/Working, Outside IR35. This is an opportunity to join a market leader, that has undergone significant investment across Technology. For further information, please apply with an updated CV and contact Ajay Hayre on / Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with a global technology business. They have a long-standing history of providing a range of services to an international customer base. They have undergone a series of acquisitions and mergers. Due to current growth, they are keen to appoint an interim Cyber Security Programme Manager for a hybrid position; for a 6-month rolling contract paying a competitive day rate, Outside IR35. As a Cyber Security Programme Manager, you will work directly with the Global CISO and report into the board. You will be responsible for the delivery of the cyber security maturity programme. Cyber Security Programme Manager - Duties & Experience: Essential Experience: Outsourcing functions to ensure best use of internal resource Knowledge on how to outsource programmes Technical background - manage cyber security programmes NIST / ISO27001 experience Risk Management - Assessment, Mitigation Multi country global experience Other Areas of Experience: Excellent communication - Written & Verbal Reporting to board level Oversee the Project Manager and BA's Work with 3rd party suppliers Daily management of 25+ projects/work streams Engagement across security project teams Work with CISO on delivery of programmes to meet timescales/roadmaps Ensure upkeep of project documentation Stakeholder / Board - reporting for Lead monthly governance committee meetings Ensure scope of projects - effectiveness, delivery, and execution The contract opportunity for a Cyber Security Programme Manager is a 6-month rolling contract paying a competitive market rate with Hybrid/Working, Outside IR35. This is an opportunity to join a market leader, that has undergone significant investment across Technology. For further information, please apply with an updated CV and contact Ajay Hayre on / Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
May 01, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Team Leader SOC Analyst Based on site in Birmingham Monday - Friday (9-5)Outside IR35The ideal candidate must hold an active security clearance (SC) due to the time scale of the project The candidate will need to have worked in a SOC, perform Tier 3 functions and be an overall Manager for all the shifts.What's in Store for You:Cutting-Edge Technological Playground: Delve into LogRhythm, Splunk, Darktrace (Threat Visualizer), and FireEye (EX, NX, HX, CMS) - platforms where your expertise shines brightest.Mastering Networks: Navigate the OSI Reference Model and engage with various network communication protocols with finesse.Unleash Action: Dive deep into incident response, log analysis, and PCAP analysis - your canvas for showcasing cybersecurity excellence.Digital Sleuth: Investigate Windows/Linux systems, uncovering signs of compromise with your digital magnifying glass.Communication Virtuoso: Translate cybersecurity risks into language that resonates with business objectives.Incident Commander: Lead security incidents with strategic finesse, providing user-centric updates along the way.Guardian of Cyber Realms: Implement Defensive Cyber-attack methodologies and frameworks, safeguarding digital territories with your toolkit.Scripting Expertise: Elevate your game with foundational scripting knowledge, adding an extra layer of brilliance to your arsenal.SOC Mastery: Your journey through Security Operations Centers or as a security analyst equips you to handle incidents across a spectrum of tools.Why Choose Us?Continuous Learning Environment: Elevate your skills in an ecosystem that thrives on constant growth and development.Talented Team Collaboration: Work alongside a diverse and highly skilled cohort, fostering innovation and creativity.Cutting-Edge Challenges: Tackle the latest security challenges head-on, equipped with the most advanced technology available.
May 01, 2024
Full time
Team Leader SOC Analyst Based on site in Birmingham Monday - Friday (9-5)Outside IR35The ideal candidate must hold an active security clearance (SC) due to the time scale of the project The candidate will need to have worked in a SOC, perform Tier 3 functions and be an overall Manager for all the shifts.What's in Store for You:Cutting-Edge Technological Playground: Delve into LogRhythm, Splunk, Darktrace (Threat Visualizer), and FireEye (EX, NX, HX, CMS) - platforms where your expertise shines brightest.Mastering Networks: Navigate the OSI Reference Model and engage with various network communication protocols with finesse.Unleash Action: Dive deep into incident response, log analysis, and PCAP analysis - your canvas for showcasing cybersecurity excellence.Digital Sleuth: Investigate Windows/Linux systems, uncovering signs of compromise with your digital magnifying glass.Communication Virtuoso: Translate cybersecurity risks into language that resonates with business objectives.Incident Commander: Lead security incidents with strategic finesse, providing user-centric updates along the way.Guardian of Cyber Realms: Implement Defensive Cyber-attack methodologies and frameworks, safeguarding digital territories with your toolkit.Scripting Expertise: Elevate your game with foundational scripting knowledge, adding an extra layer of brilliance to your arsenal.SOC Mastery: Your journey through Security Operations Centers or as a security analyst equips you to handle incidents across a spectrum of tools.Why Choose Us?Continuous Learning Environment: Elevate your skills in an ecosystem that thrives on constant growth and development.Talented Team Collaboration: Work alongside a diverse and highly skilled cohort, fostering innovation and creativity.Cutting-Edge Challenges: Tackle the latest security challenges head-on, equipped with the most advanced technology available.
We're currently seeking a Senior Accommodation Manager to join our MCR team in Liverpool. This is an exciting opportunity to join a fast paced thriving business with opportunities for growth and development. If you're ready to embark on a rewarding journey with MCR Property Group and contribute to our mission of creating enduring value in the property market, we'd love to hear from you. MCR Property Group is a leading independent real estate investment and development company, we have a strong UK presence with offices in key cities like London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new residential and industrial projects and managing a diverse portfolio, which includes around 5,000 residential plots and commercial/industrial assets exceeding £2 billion in value. As the Senior Accommodation Manager, you will be responsible for ensuring that all our student accommodation and residential properties, are well-managed, maintained and fully occupied. Responsibilities Manage day-to-day operations of the student accommodation properties, including maintenance, security, cleaning, and customer service Ensure all legal and regulatory requirements are met, including health and safety, fire safety, and environmental regulations Develop and implement marketing strategies to attract and retain tenants Conduct regular inspections of the properties and oversee repairs and renovations Manage rent collection and handle any disputes or issues that arise Point of contact for handling any complaints Liaise with external contractors, suppliers, and vendors as necessary Maintain accurate records of all transactions and activities related to the properties Requirements Previous experience managing student accommodation properties preferable Excellent communication and customer service skills Strong organizational and time-management skills Excellent problem solving skills Ability to work well under pressure and meet tight deadlines Knowledge of relevant laws and regulations pertaining to student accommodation Proven ability to manage budgets and control costs Proficiency in Microsoft Office, especially Excel Flexibility to work occasional evenings and weekends if required MCR Benefits 23 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum 25 days Your Birthday off Dress down on a Friday Free eye test voucher Please note we do not offer hybrid/remote working options, this role is office based/on site depending on your role.
May 01, 2024
Full time
We're currently seeking a Senior Accommodation Manager to join our MCR team in Liverpool. This is an exciting opportunity to join a fast paced thriving business with opportunities for growth and development. If you're ready to embark on a rewarding journey with MCR Property Group and contribute to our mission of creating enduring value in the property market, we'd love to hear from you. MCR Property Group is a leading independent real estate investment and development company, we have a strong UK presence with offices in key cities like London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new residential and industrial projects and managing a diverse portfolio, which includes around 5,000 residential plots and commercial/industrial assets exceeding £2 billion in value. As the Senior Accommodation Manager, you will be responsible for ensuring that all our student accommodation and residential properties, are well-managed, maintained and fully occupied. Responsibilities Manage day-to-day operations of the student accommodation properties, including maintenance, security, cleaning, and customer service Ensure all legal and regulatory requirements are met, including health and safety, fire safety, and environmental regulations Develop and implement marketing strategies to attract and retain tenants Conduct regular inspections of the properties and oversee repairs and renovations Manage rent collection and handle any disputes or issues that arise Point of contact for handling any complaints Liaise with external contractors, suppliers, and vendors as necessary Maintain accurate records of all transactions and activities related to the properties Requirements Previous experience managing student accommodation properties preferable Excellent communication and customer service skills Strong organizational and time-management skills Excellent problem solving skills Ability to work well under pressure and meet tight deadlines Knowledge of relevant laws and regulations pertaining to student accommodation Proven ability to manage budgets and control costs Proficiency in Microsoft Office, especially Excel Flexibility to work occasional evenings and weekends if required MCR Benefits 23 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum 25 days Your Birthday off Dress down on a Friday Free eye test voucher Please note we do not offer hybrid/remote working options, this role is office based/on site depending on your role.
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements:AVD, Azure and Pre-Sales experienceYou must be a hands-on technical expert to be able to lead service design and implementation.Your MissionDiscovery, Design and Delivery -Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation -You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology -You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management -It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWareDesign, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network switches & firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 29, 2024
Full time
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements:AVD, Azure and Pre-Sales experienceYou must be a hands-on technical expert to be able to lead service design and implementation.Your MissionDiscovery, Design and Delivery -Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation -You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology -You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management -It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWareDesign, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network switches & firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing remediation strategies. Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Apr 27, 2024
Full time
IT Security Manager - Security Operations - Birmingham Hybrid working available Salary £40,000-50,950 %Flex fund IT Security Manager required for a leading client based in Birmingham. My client is currently seeking a IT Security Manager to come on board to effectively manage the Security Operations pillar within the IT Security, Compliance & Identity function. This involves overseeing Security technology and Security Operations Centre management. Additionally, this position involves leveraging and applying understanding of business objectives and security needs to identify issues and establish priorities for both internal and external delivery teams. Key skills and responsibilities, Strong IT Security Management experience Direct the Security Operations pillar, devising and implementing requirements, techniques, and resources to enhance value and mitigate risks across proactive monitoring, incident response, threat management, and vulnerability management, among other areas. Spearhead the development and upkeep of Security Operations policies, standards, procedures, and documentation, including playbooks and guidelines. Oversee the implementation and adherence to security operations procedures, assessing real and potential security breaches, and ensuring thorough investigation and resolution. Familiarity with IT Service Frameworks, methodologies, and industry best practices such as ITIL v4 and Agile. Understanding of day-to-day operations and industry best practices within a Security Operations Center (SOC). Proficiency in technical security aspects including firewalls, network security groups, and access controls. Demonstrated leadership in guiding teams through the entire IT service lifecycle, fortifying security measures, and advancing capabilities through continual service enhancement. Track record of leading response efforts during live cyber incidents and executing remediation strategies. Experience collaborating with supplier teams to facilitate managed services delivery for enhancements. Broad experience spanning the entire spectrum of IT security, encompassing software, servers, infrastructure, and networks. Proven expertise in designing and implementing secure systems, and leading reviews of intricate security matters when necessary. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 18, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Director of IT Opportunity for a Director of IT to join our clients leading non-profit organisation based in Birmingham. Salary up to £62,000 + additional benefits, including 28 days holiday + 8 bank holidays. Apply online or contact Declan Jones via / WHO WE ARE: We support young people across the West Midlands who are suffering with homelessness or are at risk of becoming homeless. OUR BENEFITS Technology Scheme Vouchers 28 days annual leave (+8 statutory bank holidays) Childcare Cycle to work and life assurance schemes. Intensive PIE - Psychologically Informed Environment training Shopping, leisure, and day out discounts WHAT WILL YOU BE DOING? Oversee the management of the IT department and the Performance Hub team. Develop and execute strategies for IT and Cybersecurity. Manage data collection systems, analysis, and reporting. Ensure alignment with organisational objectives and achievement of key performance indicators. Continuously evaluate and enhance services. Provide necessary IT and data support for operational functions. Identify and mitigate risks within your area of responsibility. Collaborate with other Directors to support Youth Services Managers and meet organisational objectives. Prepare comprehensive reports for Board, Committees, SLT, and YSMs. Work closely with the Finance Director to develop and monitor departmental budgets. Contribute to business planning and goal setting efforts. Optimise resource allocation within a Psychologically Informed Environment. Supervise a team of performance analysts. Develop and implement policies and strategies for organisational performance management. Implement monitoring systems for performance indicators. Analyse data to identify opportunities for improvement and propose actionable insights. Advise senior management on performance-related issues. Provide data-driven support to enhance performance across the organisation. Cultivate a culture of performance management at all levels. Deliver training sessions to managers and staff on performance improvement practices. Effectively communicate performance-related matters to all staff. Represent the organization in various meetings and events. Manage departmental budgets and expenses in line with approved allocations. Prepare and present reports to Board and Sub-Committees. Stay informed about developments in relevant areas. Coordinate the dissemination of performance indicator information to partners and funders. Assist in obtaining and maintaining external quality certifications. Provide data for the organisation's EDI Strategy objectives. Foster collaborative relationships with Finance and other key departments. Enhance performance reporting processes to reflect organisational evolution and technological advancements. Utilise external data and trends to inform decision-making processes. DIRECTOR OF IT - ESSENTIAL SKILLS Proficient in IT management and data analysis. Advanced skills in MS Power BI. Experience in developing reporting structures and conducting data analysis. Strong understanding of value creation and cybersecurity principles. Demonstrated leadership abilities. Experience managing budgets and operations in resource-constrained environments. Track record of providing strategic guidance at a leadership level. Experience in staff management and performance supervision. Proven success in optimising resources and promoting best practices. Ability to effectively communicate complex data through reports and presentations. Experience in building and maintaining relationships with external stakeholders. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Power BI, Planning, Budgeting, Team leadership, Data Capture and Analysis , Value creation, Cyber Security
Apr 16, 2024
Full time
Director of IT Opportunity for a Director of IT to join our clients leading non-profit organisation based in Birmingham. Salary up to £62,000 + additional benefits, including 28 days holiday + 8 bank holidays. Apply online or contact Declan Jones via / WHO WE ARE: We support young people across the West Midlands who are suffering with homelessness or are at risk of becoming homeless. OUR BENEFITS Technology Scheme Vouchers 28 days annual leave (+8 statutory bank holidays) Childcare Cycle to work and life assurance schemes. Intensive PIE - Psychologically Informed Environment training Shopping, leisure, and day out discounts WHAT WILL YOU BE DOING? Oversee the management of the IT department and the Performance Hub team. Develop and execute strategies for IT and Cybersecurity. Manage data collection systems, analysis, and reporting. Ensure alignment with organisational objectives and achievement of key performance indicators. Continuously evaluate and enhance services. Provide necessary IT and data support for operational functions. Identify and mitigate risks within your area of responsibility. Collaborate with other Directors to support Youth Services Managers and meet organisational objectives. Prepare comprehensive reports for Board, Committees, SLT, and YSMs. Work closely with the Finance Director to develop and monitor departmental budgets. Contribute to business planning and goal setting efforts. Optimise resource allocation within a Psychologically Informed Environment. Supervise a team of performance analysts. Develop and implement policies and strategies for organisational performance management. Implement monitoring systems for performance indicators. Analyse data to identify opportunities for improvement and propose actionable insights. Advise senior management on performance-related issues. Provide data-driven support to enhance performance across the organisation. Cultivate a culture of performance management at all levels. Deliver training sessions to managers and staff on performance improvement practices. Effectively communicate performance-related matters to all staff. Represent the organization in various meetings and events. Manage departmental budgets and expenses in line with approved allocations. Prepare and present reports to Board and Sub-Committees. Stay informed about developments in relevant areas. Coordinate the dissemination of performance indicator information to partners and funders. Assist in obtaining and maintaining external quality certifications. Provide data for the organisation's EDI Strategy objectives. Foster collaborative relationships with Finance and other key departments. Enhance performance reporting processes to reflect organisational evolution and technological advancements. Utilise external data and trends to inform decision-making processes. DIRECTOR OF IT - ESSENTIAL SKILLS Proficient in IT management and data analysis. Advanced skills in MS Power BI. Experience in developing reporting structures and conducting data analysis. Strong understanding of value creation and cybersecurity principles. Demonstrated leadership abilities. Experience managing budgets and operations in resource-constrained environments. Track record of providing strategic guidance at a leadership level. Experience in staff management and performance supervision. Proven success in optimising resources and promoting best practices. Ability to effectively communicate complex data through reports and presentations. Experience in building and maintaining relationships with external stakeholders. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Power BI, Planning, Budgeting, Team leadership, Data Capture and Analysis , Value creation, Cyber Security
Major Recruitment Oldbury are delighted to be recruiting for an exclusive leisure facility in the Edgbaston area who are seeking a Senior Lifeguard to join their team of busy Lifeguards. This is a full time role which will be 5 days per week. Duties and tasks will include: Assist the Duty Manager with the co-ordination of the swimming pool team, including lifeguards and swimming instructors. Assist the Duty Manager in the co-ordination of the housekeeping team Ensure high standards of cleanliness and member care are provided both on poolside and around the club by the lifeguard and housekeeping teams. Assist the Duty Manager with plant room procedures ensuring compliance with all Health & Safety regulations. Act as an ambassador for the Club's Values: Excellence, Inclusivity and Caring and encourage the team to live our values on a daily basis. Undertake Duty Manager Responsibilities and act as Fire Marshal as stated in the Clubs EAP. First point of contact for member and guest enquiries and complaints. Act as an Event Duty Manager and attend meetings as requested by EPC. Undertake site patrols identifying health and safety, cleaning, maintenance and security issues. Monitor and manage Club facilities and services Candidates welcome to apply for the role will have the following experience & qualifications: ? Working within a leisure facility including swimming pools, saunas, steam room, & spa's ? Pool plant operations ? Managing a team of staff ? Excellent people management skills ? Excellent verbal communication skills ? Strong planning and organisational skills ? Exceptional customer service skills (members, guests and visitors) ? Strong time management skills Hours of work will be five days a week between Monday and Sunday and 8 hour shifts which will be anything between 6am and 10pm. Parking is available.
Feb 01, 2024
Full time
Major Recruitment Oldbury are delighted to be recruiting for an exclusive leisure facility in the Edgbaston area who are seeking a Senior Lifeguard to join their team of busy Lifeguards. This is a full time role which will be 5 days per week. Duties and tasks will include: Assist the Duty Manager with the co-ordination of the swimming pool team, including lifeguards and swimming instructors. Assist the Duty Manager in the co-ordination of the housekeeping team Ensure high standards of cleanliness and member care are provided both on poolside and around the club by the lifeguard and housekeeping teams. Assist the Duty Manager with plant room procedures ensuring compliance with all Health & Safety regulations. Act as an ambassador for the Club's Values: Excellence, Inclusivity and Caring and encourage the team to live our values on a daily basis. Undertake Duty Manager Responsibilities and act as Fire Marshal as stated in the Clubs EAP. First point of contact for member and guest enquiries and complaints. Act as an Event Duty Manager and attend meetings as requested by EPC. Undertake site patrols identifying health and safety, cleaning, maintenance and security issues. Monitor and manage Club facilities and services Candidates welcome to apply for the role will have the following experience & qualifications: ? Working within a leisure facility including swimming pools, saunas, steam room, & spa's ? Pool plant operations ? Managing a team of staff ? Excellent people management skills ? Excellent verbal communication skills ? Strong planning and organisational skills ? Exceptional customer service skills (members, guests and visitors) ? Strong time management skills Hours of work will be five days a week between Monday and Sunday and 8 hour shifts which will be anything between 6am and 10pm. Parking is available.
Job Title: Senior Project Manager Company/Division: adi Mechanical Ltd Reporting To: Director of Operations - adi Mechanical Job Purpose: Project Management of processes and solutions from start to finish Key Responsibilities A key primary role would be to work with the Senior Management team to assist on the growth and profitability of the Company - this could include using your experience in Project Management procedures, people development, sales development, etc Compiling Contract Files, checking customer data and specifications. Checking budgets and technical information at sales hand over prior to manufacture. Scheduling project programme. Create, issue and maintain timing plans. Liaise and coordinate with design engineers and manufacturing team. Dealing with contract variations. Preparing new quotations. Compiling risk assessments and method statements for site installations. Liaising with the clients. Ensuring completion of the project to the customer requirements. Compile project buy-off documentation. Compile and present Project Reports. Produce accurate and detailed quotations Produce detailed, works schedules, resources and projects plans Assist with bid proposals & contract negotiations Plan and manage resource, both sub contract and direct labour Manage & deliver project plans Report progress, manage risks and respond to issues Build & develop strong client relationships Customer Service Provide exemplary service to internal and external customers/clients. Communication Communicate, to appropriate people, information obtained on such subjects as customer activities, competitor activities, product applications, problems and opportunities in a timely and effective manner. To utilise company systems to facilitate effective communications: e-mail, telephone and fax. Personal Aspects To identify and communicate any problems/barriers affecting realisation of potential business or opportunities for improvements to your manager, with suggestions for resolution where possible. Do not wait to be managed. To be familiar with the Staff Guide, Management Philosophy and Leadership Philosophy and live the Company Values. Be aware and understand the company's policies. To take responsibility for your own Personal Development Plan (PDP) and assist in documenting good practice. To carry out any reasonable tasks in accordance with your position, aiming to add value. To acquire and maintain an appropriate knowledge of adi products, services and customer applications, industry and process knowledge. To keep abreast of competitor activity and market conditions, pertinent to your specialisation. To operate to company and agreed procedures on document handling and other relevant data sheets. To operate with high integrity at all times. Quality, Environmental, Health and Safety Ensure all operational procedures, safe working practices and Health and Safety procedures are adhered to. Be familiar with and adhere to the below company policies and procedures :- Employee Handbook Driving for Work Policy and Handbook Quality Environmental Health and Safety Handbook and associated procedures Comply with risk assessments and method statements Always use the PPE specified in risk assessments and method statements Comply with customer site rules and security procedures as required General Duties Be flexible within the broad remit of the post. Take direction and instruction on priorities from line management, which may vary from time to time. Carry out any other reasonable projects, tasks or duties to support the business as directed by line management. Any other duties the Company considers appropriate to your abilities, including duties which would not normally be associated with your job title. Person Specification Experience: Previous experience working as a project or contracts engineer. Work experience in automotive industry an advantage. Preferred work ex
Aug 16, 2023
Full time
Job Title: Senior Project Manager Company/Division: adi Mechanical Ltd Reporting To: Director of Operations - adi Mechanical Job Purpose: Project Management of processes and solutions from start to finish Key Responsibilities A key primary role would be to work with the Senior Management team to assist on the growth and profitability of the Company - this could include using your experience in Project Management procedures, people development, sales development, etc Compiling Contract Files, checking customer data and specifications. Checking budgets and technical information at sales hand over prior to manufacture. Scheduling project programme. Create, issue and maintain timing plans. Liaise and coordinate with design engineers and manufacturing team. Dealing with contract variations. Preparing new quotations. Compiling risk assessments and method statements for site installations. Liaising with the clients. Ensuring completion of the project to the customer requirements. Compile project buy-off documentation. Compile and present Project Reports. Produce accurate and detailed quotations Produce detailed, works schedules, resources and projects plans Assist with bid proposals & contract negotiations Plan and manage resource, both sub contract and direct labour Manage & deliver project plans Report progress, manage risks and respond to issues Build & develop strong client relationships Customer Service Provide exemplary service to internal and external customers/clients. Communication Communicate, to appropriate people, information obtained on such subjects as customer activities, competitor activities, product applications, problems and opportunities in a timely and effective manner. To utilise company systems to facilitate effective communications: e-mail, telephone and fax. Personal Aspects To identify and communicate any problems/barriers affecting realisation of potential business or opportunities for improvements to your manager, with suggestions for resolution where possible. Do not wait to be managed. To be familiar with the Staff Guide, Management Philosophy and Leadership Philosophy and live the Company Values. Be aware and understand the company's policies. To take responsibility for your own Personal Development Plan (PDP) and assist in documenting good practice. To carry out any reasonable tasks in accordance with your position, aiming to add value. To acquire and maintain an appropriate knowledge of adi products, services and customer applications, industry and process knowledge. To keep abreast of competitor activity and market conditions, pertinent to your specialisation. To operate to company and agreed procedures on document handling and other relevant data sheets. To operate with high integrity at all times. Quality, Environmental, Health and Safety Ensure all operational procedures, safe working practices and Health and Safety procedures are adhered to. Be familiar with and adhere to the below company policies and procedures :- Employee Handbook Driving for Work Policy and Handbook Quality Environmental Health and Safety Handbook and associated procedures Comply with risk assessments and method statements Always use the PPE specified in risk assessments and method statements Comply with customer site rules and security procedures as required General Duties Be flexible within the broad remit of the post. Take direction and instruction on priorities from line management, which may vary from time to time. Carry out any other reasonable projects, tasks or duties to support the business as directed by line management. Any other duties the Company considers appropriate to your abilities, including duties which would not normally be associated with your job title. Person Specification Experience: Previous experience working as a project or contracts engineer. Work experience in automotive industry an advantage. Preferred work ex
IT Project Manager x 2 Salary: Up to £50,000Located: Midlands (Remote Working) I am happy to present to you a fantastic opportunity with one of our market leading clients who has asked us to help recruit for the expansion of their IT Project Management team. This global market leader is excited to create this opportunity and welcome new additions to their team. The successful candidate will be experienced in IT Delivery and Execution. The role is offered on a remote basis with very occasional travel to their head office. Your key duties and responsibilities will include: - Ensure that IT deliverables meet the quality standards within constraints of the cost and times agreed.- Weekly reporting, gate reviews and liaising with teams across company to ensure delivery remains aligned to the company vision- Proactively identify and resolve supplier issues quickly and easily.- Ensure all delivery documentation is stored in a location accessible by ongoing Operations teams What experience do you need? - Significant project experience as an IT Project Manager.- Proven ability to plan IT work-packages, including budget, milestone, issue control and risk management.- Foundational understanding of Systems Integration, Systems Development, Life Cycle Quality Assurance and Testing, Systems Analysis and Design Any successful candidate must be willing to undergo BPSS security clearance If you think this role is the right match for you, please apply with an updated CV. If you know anyone who may be interested, then please feel free to share so they can apply.
Dec 19, 2022
Full time
IT Project Manager x 2 Salary: Up to £50,000Located: Midlands (Remote Working) I am happy to present to you a fantastic opportunity with one of our market leading clients who has asked us to help recruit for the expansion of their IT Project Management team. This global market leader is excited to create this opportunity and welcome new additions to their team. The successful candidate will be experienced in IT Delivery and Execution. The role is offered on a remote basis with very occasional travel to their head office. Your key duties and responsibilities will include: - Ensure that IT deliverables meet the quality standards within constraints of the cost and times agreed.- Weekly reporting, gate reviews and liaising with teams across company to ensure delivery remains aligned to the company vision- Proactively identify and resolve supplier issues quickly and easily.- Ensure all delivery documentation is stored in a location accessible by ongoing Operations teams What experience do you need? - Significant project experience as an IT Project Manager.- Proven ability to plan IT work-packages, including budget, milestone, issue control and risk management.- Foundational understanding of Systems Integration, Systems Development, Life Cycle Quality Assurance and Testing, Systems Analysis and Design Any successful candidate must be willing to undergo BPSS security clearance If you think this role is the right match for you, please apply with an updated CV. If you know anyone who may be interested, then please feel free to share so they can apply.
Project Manager - 3 Month Contract - Outside IR35 Up to £600pd - Hybrid working - London - 3 Days ON site The Cyber Security Team provides the security services that underpin the security posture and enhance the organisation's security profile. The team is responsible for; Information Security Governance and Cyber Risk management, Security Operations and the global SOC, Security Architecture and En click apply for full job details
Dec 18, 2022
Contractor
Project Manager - 3 Month Contract - Outside IR35 Up to £600pd - Hybrid working - London - 3 Days ON site The Cyber Security Team provides the security services that underpin the security posture and enhance the organisation's security profile. The team is responsible for; Information Security Governance and Cyber Risk management, Security Operations and the global SOC, Security Architecture and En click apply for full job details
Our client, The NEC and Resorts World Arena, stage 500 world-famous public events like Crufts, Horse of the Year, Motorbike Show, BBC Good Food Live and Gardeners World Live to huge international trade exhibitions. The Arena hosts over 210 days of shows a year for 1m visitors.As a Traffic Offer, you will be led by the traffic and logistics manager, and report into the onsite traffic supervisors based on the NEC campus (B40 1NT).The traffic and logistics team manage the vehicle and pedestrian movement across the campus and 16,500 car parking spaces on site. The traffic team are also the first responders to any road traffic incidents and manage the building and breakdowns of exhibition halls.The events world can be high pressured, fast paced, and quick to change. So we are looking for a calm, positive, customer focused individual who understands the importance of their role and teamwork. Main duties: Directing vehicles in a safe and efficient manner Controlling access into a secure area Using the radio to communicate with the Traffic team and the Site Operations Centre Work alongside other NEC departments, to maximise the customer experience Escorting Emergency Services in one of our Traffic vehicles Patrolling site and reporting incidences Limiting inner area access via Gate Houses Implementing roadblocks and managing congestion on site Working as a team to uphold safety and security practices Liaising with customers, exhibitors and VIPs in a friendly professional manner You will excel at customer communications and go out of your way to assist in any way you can To be successful in the role, you will need: SIA Door Supervisor Licence is required Full UK driving licence IOSH is desirable Experience in a traffic or logistics role is essential Experience in security and stewarding is desirable Experience in events is desirable Enjoy being outdoors meeting and greeting visitors Excellent verbal communication skills An enthusiastic can-do attitude The ability to work on own initiative and as part of a team Excellent time-keeping What will you get in return? A pension scheme- to save for the future - eligibility rules apply Access to high street discounts Access to low interest loans Recognition scheme 'OCS Stars'- monetary rewards given to top performers Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme Long Service Awards Cycle to work scheme- discounted bicycles Access to our Employee Assistance Programme- 24-7 Wellbeing Support Why join OCS Group Ltd? OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.
Dec 18, 2022
Full time
Our client, The NEC and Resorts World Arena, stage 500 world-famous public events like Crufts, Horse of the Year, Motorbike Show, BBC Good Food Live and Gardeners World Live to huge international trade exhibitions. The Arena hosts over 210 days of shows a year for 1m visitors.As a Traffic Offer, you will be led by the traffic and logistics manager, and report into the onsite traffic supervisors based on the NEC campus (B40 1NT).The traffic and logistics team manage the vehicle and pedestrian movement across the campus and 16,500 car parking spaces on site. The traffic team are also the first responders to any road traffic incidents and manage the building and breakdowns of exhibition halls.The events world can be high pressured, fast paced, and quick to change. So we are looking for a calm, positive, customer focused individual who understands the importance of their role and teamwork. Main duties: Directing vehicles in a safe and efficient manner Controlling access into a secure area Using the radio to communicate with the Traffic team and the Site Operations Centre Work alongside other NEC departments, to maximise the customer experience Escorting Emergency Services in one of our Traffic vehicles Patrolling site and reporting incidences Limiting inner area access via Gate Houses Implementing roadblocks and managing congestion on site Working as a team to uphold safety and security practices Liaising with customers, exhibitors and VIPs in a friendly professional manner You will excel at customer communications and go out of your way to assist in any way you can To be successful in the role, you will need: SIA Door Supervisor Licence is required Full UK driving licence IOSH is desirable Experience in a traffic or logistics role is essential Experience in security and stewarding is desirable Experience in events is desirable Enjoy being outdoors meeting and greeting visitors Excellent verbal communication skills An enthusiastic can-do attitude The ability to work on own initiative and as part of a team Excellent time-keeping What will you get in return? A pension scheme- to save for the future - eligibility rules apply Access to high street discounts Access to low interest loans Recognition scheme 'OCS Stars'- monetary rewards given to top performers Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme Long Service Awards Cycle to work scheme- discounted bicycles Access to our Employee Assistance Programme- 24-7 Wellbeing Support Why join OCS Group Ltd? OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.
We are looking for a Field Customer Engineer to work for a global leading company in Jersey. You will be working Monday to Friday with extra on call pay for weekend and evening. Looking for someone with experience in either break fix, IT or similar. Training will be provided which will be 2 weeks in the UK most likely Birmingham. This is an interesting job where no day will be the same. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements Required experience in one or more of the following disciplines: ATM Repair, EPOS repair, Cisco Routing and Switching Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents company in a manner that reflects positively on the image and reputation of the company Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution Responsible for all company assets that will be used in the delivery of customer services (ie tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing/sitting for prolonged periods; May be required to work on rotating shifts Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer Will be required to visit the mainland for training Experience required in one or more of the following disciplines: ATM Repair, EPOS repair, Cisco Routing and Switching Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call Must be prepared to work solo in an isolated environment as there are no other company representatives on the Island. Immediate technical support can only be delivered by virtual means Advise on salary and availability on applications WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Dec 17, 2022
Full time
We are looking for a Field Customer Engineer to work for a global leading company in Jersey. You will be working Monday to Friday with extra on call pay for weekend and evening. Looking for someone with experience in either break fix, IT or similar. Training will be provided which will be 2 weeks in the UK most likely Birmingham. This is an interesting job where no day will be the same. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements Required experience in one or more of the following disciplines: ATM Repair, EPOS repair, Cisco Routing and Switching Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents company in a manner that reflects positively on the image and reputation of the company Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution Responsible for all company assets that will be used in the delivery of customer services (ie tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing/sitting for prolonged periods; May be required to work on rotating shifts Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer Will be required to visit the mainland for training Experience required in one or more of the following disciplines: ATM Repair, EPOS repair, Cisco Routing and Switching Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call Must be prepared to work solo in an isolated environment as there are no other company representatives on the Island. Immediate technical support can only be delivered by virtual means Advise on salary and availability on applications WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation. Purpose of the Role Motivated, enthusiastic, driven security professional - does this sound like you? StarCity Entertainment have an exciting job opportunity for a Duty Assistant working within our center's security team. Star City Entertainment Centre in Birmingham is a diverse, busy, vibrant place of work that hosts an array of eateries, attractions and one of the largest cinemas in Europe that can all be enjoyed by the whole family. To provide a safe, clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures Completing site patrols in line with the centre's strategy Assisting with site incidents Key Responsibilities Reports to the Duty Manager and Centre Management Team To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures. Ensure that all incidents, H&S issues are recorded & logged Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. Report any H&S issues to Centre Management and act accordingly Ensure visitors & contractors fully comply with site procedures Follow lost property procedures for items of lost property found onsite Attending site incidents in an effective way Key Communication via radio with colleagues and the Operations Centre Report writing Key customer service skills to support our customers Skills, Knowledge, and Experience Ensuring that you are proactive Prioritising workload Excellent verbal and written Communication skills Problem solving and reporting back with any issues Key decision making Job title Duty Assistant Site Name and Location StarCity, Nechells, Birmingham, B7 5SA Working Hours Full time working hours, 36 Hours per week, fully flexible, shift time patterns 09:00 - 18:00 & 17:00 - 02:00, 4 on 4 off rota. Salary £11.10 per hour, overtime available.
Dec 14, 2022
Full time
This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation. Purpose of the Role Motivated, enthusiastic, driven security professional - does this sound like you? StarCity Entertainment have an exciting job opportunity for a Duty Assistant working within our center's security team. Star City Entertainment Centre in Birmingham is a diverse, busy, vibrant place of work that hosts an array of eateries, attractions and one of the largest cinemas in Europe that can all be enjoyed by the whole family. To provide a safe, clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures Completing site patrols in line with the centre's strategy Assisting with site incidents Key Responsibilities Reports to the Duty Manager and Centre Management Team To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures. Ensure that all incidents, H&S issues are recorded & logged Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. Report any H&S issues to Centre Management and act accordingly Ensure visitors & contractors fully comply with site procedures Follow lost property procedures for items of lost property found onsite Attending site incidents in an effective way Key Communication via radio with colleagues and the Operations Centre Report writing Key customer service skills to support our customers Skills, Knowledge, and Experience Ensuring that you are proactive Prioritising workload Excellent verbal and written Communication skills Problem solving and reporting back with any issues Key decision making Job title Duty Assistant Site Name and Location StarCity, Nechells, Birmingham, B7 5SA Working Hours Full time working hours, 36 Hours per week, fully flexible, shift time patterns 09:00 - 18:00 & 17:00 - 02:00, 4 on 4 off rota. Salary £11.10 per hour, overtime available.
This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation. Purpose of the Role Motivated, enthusiastic, driven security professional - does this sound like you? StarCity Entertainment have an exciting job opportunity for a Deputy Duty Manager working within our centre's security team. Star City Entertainment Centre in Birmingham is a diverse, busy, vibrant place of work that hosts an array of eateries, attractions and one of the largest cinemas in Europe that can all be enjoyed by the whole family. To provide a safe, clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers Lead the Duty Assistant Team Facilitate what the Duty manager requires in their absence In line with the DM strategy plan, Complete & manage the deployment of Duty Assistants To complete tasks as directed by the Duty Manager & Centre Management Team To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures First point of contact with site incidents Key Responsibilities Reports to the Duty Manager and Centre Management Team To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures. Ensure that all incidents, H&S issues are recorded & logged Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. Report any H&S issues to Centre Management and act accordingly Ensure visitors & contractors fully comply with site procedures Follow lost property procedures for items of lost property found onsite Attending site incidents in an effective way Key Communication via radio with colleagues and the Operations Centre Report writing Key customer service skills to support our customers Skills, Knowledge, and Experience Ensuring that you are proactive Prioritising workload Excellent verbal and written Communication skills Problem solving and reporting back with any issues Key decision making Job title Deputy Duty Manager Site Name and Location StarCity, Nechells, Birmingham, B7 5SA Working Hours Full time working hours, 36 Hours per week, fully flexible, shift time pattern is 15:00 - 00:00 4 on 4 off rota. Salary £11.33 per hour, overtime available.
Dec 13, 2022
Full time
This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation. Purpose of the Role Motivated, enthusiastic, driven security professional - does this sound like you? StarCity Entertainment have an exciting job opportunity for a Deputy Duty Manager working within our centre's security team. Star City Entertainment Centre in Birmingham is a diverse, busy, vibrant place of work that hosts an array of eateries, attractions and one of the largest cinemas in Europe that can all be enjoyed by the whole family. To provide a safe, clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers Lead the Duty Assistant Team Facilitate what the Duty manager requires in their absence In line with the DM strategy plan, Complete & manage the deployment of Duty Assistants To complete tasks as directed by the Duty Manager & Centre Management Team To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures First point of contact with site incidents Key Responsibilities Reports to the Duty Manager and Centre Management Team To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures. Ensure that all incidents, H&S issues are recorded & logged Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. Report any H&S issues to Centre Management and act accordingly Ensure visitors & contractors fully comply with site procedures Follow lost property procedures for items of lost property found onsite Attending site incidents in an effective way Key Communication via radio with colleagues and the Operations Centre Report writing Key customer service skills to support our customers Skills, Knowledge, and Experience Ensuring that you are proactive Prioritising workload Excellent verbal and written Communication skills Problem solving and reporting back with any issues Key decision making Job title Deputy Duty Manager Site Name and Location StarCity, Nechells, Birmingham, B7 5SA Working Hours Full time working hours, 36 Hours per week, fully flexible, shift time pattern is 15:00 - 00:00 4 on 4 off rota. Salary £11.33 per hour, overtime available.