We're looking for a customer-focused and technically minded EU Support Analyst to join our Support team at either our Cambridge or Newtown Office. This is a full-time, office-based role providing professional and responsive support to Quartix customers across Europe, helping them get the most from our vehicle tracking and telematics services. You'll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You'll use internal support tools and Salesforce Service Cloud to diagnose issues, manage cases and ensure customers receive timely and effective support. You'll also work closely with customers, installers and colleagues across the business, using your language skills and translation software to support communications across our European markets. The role is well suited to someone who enjoys problem solving, working at pace and delivering an excellent customer experience. Key Responsibilities Deliver professional, customer-focused support to optimise customers' use of Quartix products and services. Handle incoming customer queries via phone, email and live chat, prioritising telephone communication where appropriate to resolve issues quickly and effectively. Log and maintain accurate records of all customer interactions and activity within Salesforce Service Cloud. Monitor and respond promptly to live chat messages and manage a high volume of support cases effectively. Analyse tracking unit data using internal support tools to investigate issues and assess field performance. Resend unit data and make system configuration changes as required. Process and document system changes requested by customers and internal teams. Schedule engineer service calls, ensuring vehicle details and any relevant special instructions are accurately recorded. Complete engineer appointments using the appointment app and ensure cases are kept up to date. Provide customer training on the FT application, escalating more detailed training requirements to Account Management where appropriate. Use your language skills and translation software to read and respond to customer communications in French, Spanish, Italian or German. Build and maintain positive relationships with customers, installers and colleagues across the business. Monitor recurring support issues and highlight opportunities to improve systems, processes and the customer experience. Manage open cases effectively, keeping case volumes and case age within agreed targets. Suggest improvements to database and support processes to the EU Support Team Leader and Support Manager. What we're looking for Fluent in at least one of French, Spanish, Italian or German, with the ability to communicate confidently with customers in the relevant language. Previous experience in a customer service or support role, ideally supporting customers by telephone, email and live chat, would be advantageous. Excellent customer service skills with a strong focus on understanding and resolving customer needs. Clear and concise written and verbal communication skills, with an exceptional telephone manner. Strong attention to detail and the ability to present information clearly and accurately. Logical thinking and a systematic approach to investigating and resolving problems. Ability to manage a high volume of cases, prioritising workload effectively while maintaining a high standard of service. Good IT skills, including Microsoft Excel, Outlook and other Microsoft Office applications. Experience using Salesforce or Service Cloud would be advantageous. Auto-electrical knowledge would be advantageous but is not essential. Ability to work independently while contributing effectively as part of a wider team. Personal Attributes Customer-focused, empathetic and committed to understanding issues from the customer's perspective. Calm and professional when working under pressure. Highly organised with excellent time management and punctuality. Logical, methodical and detail-oriented. Reliable and committed to achieving team and business objectives. Collaborative, supportive and loyal, with a positive approach to teamwork. Proactive and willing to identify opportunities for improving processes and customer support. Flexible and adaptable, with the ability to manage changing priorities and high case volumes. Committed to upholding Quartix's Values and complying with company policies and procedures. Don't meet every requirement? We'd still love to hear from you. If you don't tick every box but believe you have the skills and potential to succeed in the role, we encourage you to apply. Your Rewards and Savings Competitive salary (and bonuses for certain roles) 5% employer contribution to company pension through Royal London 33 days holiday (25 days annual leave plus 8 bank holidays FTE) Opportunity to buy or sell annual leave (up to 5 days FTE) Free onsite parking Discounts on big brands and gym memberships Your Health and Wellbeing Employer-paid cash health plan Employee Assistance Programme (EAP) Online GP 24/7 via Telephone or Email Free eye tests and prescription glasses (for VDU use) Cycle to Work scheme Free onsite tea, coffee, chilled filtered water, biscuits and fresh fruit Your Friends and Family 2x Salary life assurance cover Enhanced maternity and paternity leave Staff Social Events Your Career and Professional Development Regular training and development We are dedicated to promoting from within, wherever possible Long service awards Opportunity to work as part of a great team, dedicated to customer service excellence Please note that you must have the right to work in the region that this job is listed in.
Oct 07, 2026
Full time
We're looking for a customer-focused and technically minded EU Support Analyst to join our Support team at either our Cambridge or Newtown Office. This is a full-time, office-based role providing professional and responsive support to Quartix customers across Europe, helping them get the most from our vehicle tracking and telematics services. You'll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You'll use internal support tools and Salesforce Service Cloud to diagnose issues, manage cases and ensure customers receive timely and effective support. You'll also work closely with customers, installers and colleagues across the business, using your language skills and translation software to support communications across our European markets. The role is well suited to someone who enjoys problem solving, working at pace and delivering an excellent customer experience. Key Responsibilities Deliver professional, customer-focused support to optimise customers' use of Quartix products and services. Handle incoming customer queries via phone, email and live chat, prioritising telephone communication where appropriate to resolve issues quickly and effectively. Log and maintain accurate records of all customer interactions and activity within Salesforce Service Cloud. Monitor and respond promptly to live chat messages and manage a high volume of support cases effectively. Analyse tracking unit data using internal support tools to investigate issues and assess field performance. Resend unit data and make system configuration changes as required. Process and document system changes requested by customers and internal teams. Schedule engineer service calls, ensuring vehicle details and any relevant special instructions are accurately recorded. Complete engineer appointments using the appointment app and ensure cases are kept up to date. Provide customer training on the FT application, escalating more detailed training requirements to Account Management where appropriate. Use your language skills and translation software to read and respond to customer communications in French, Spanish, Italian or German. Build and maintain positive relationships with customers, installers and colleagues across the business. Monitor recurring support issues and highlight opportunities to improve systems, processes and the customer experience. Manage open cases effectively, keeping case volumes and case age within agreed targets. Suggest improvements to database and support processes to the EU Support Team Leader and Support Manager. What we're looking for Fluent in at least one of French, Spanish, Italian or German, with the ability to communicate confidently with customers in the relevant language. Previous experience in a customer service or support role, ideally supporting customers by telephone, email and live chat, would be advantageous. Excellent customer service skills with a strong focus on understanding and resolving customer needs. Clear and concise written and verbal communication skills, with an exceptional telephone manner. Strong attention to detail and the ability to present information clearly and accurately. Logical thinking and a systematic approach to investigating and resolving problems. Ability to manage a high volume of cases, prioritising workload effectively while maintaining a high standard of service. Good IT skills, including Microsoft Excel, Outlook and other Microsoft Office applications. Experience using Salesforce or Service Cloud would be advantageous. Auto-electrical knowledge would be advantageous but is not essential. Ability to work independently while contributing effectively as part of a wider team. Personal Attributes Customer-focused, empathetic and committed to understanding issues from the customer's perspective. Calm and professional when working under pressure. Highly organised with excellent time management and punctuality. Logical, methodical and detail-oriented. Reliable and committed to achieving team and business objectives. Collaborative, supportive and loyal, with a positive approach to teamwork. Proactive and willing to identify opportunities for improving processes and customer support. Flexible and adaptable, with the ability to manage changing priorities and high case volumes. Committed to upholding Quartix's Values and complying with company policies and procedures. Don't meet every requirement? We'd still love to hear from you. If you don't tick every box but believe you have the skills and potential to succeed in the role, we encourage you to apply. Your Rewards and Savings Competitive salary (and bonuses for certain roles) 5% employer contribution to company pension through Royal London 33 days holiday (25 days annual leave plus 8 bank holidays FTE) Opportunity to buy or sell annual leave (up to 5 days FTE) Free onsite parking Discounts on big brands and gym memberships Your Health and Wellbeing Employer-paid cash health plan Employee Assistance Programme (EAP) Online GP 24/7 via Telephone or Email Free eye tests and prescription glasses (for VDU use) Cycle to Work scheme Free onsite tea, coffee, chilled filtered water, biscuits and fresh fruit Your Friends and Family 2x Salary life assurance cover Enhanced maternity and paternity leave Staff Social Events Your Career and Professional Development Regular training and development We are dedicated to promoting from within, wherever possible Long service awards Opportunity to work as part of a great team, dedicated to customer service excellence Please note that you must have the right to work in the region that this job is listed in.
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Principal Solution Architect (PI Data Infrastructure / CONNECT Digital Twin) Location: Cambridge, UK or Madrid, Spain Employment Type: Full-time, hybrid role The job We are looking for a Principal Solution Architect to lead architecture, solution design, and customer engagement for PI Data Infrastructure and AVEVA CONNECT Digital Twin initiatives. This role will work with global and regional teams to deliver scalable, value-driven industrial data solutions across sectors such as energy, mining, utilities, manufacturing, chemicals, and data centres. You will act as a trusted advisor to customers and internal teams, helping translate business needs into robust technical architectures and successful delivery outcomes. Key Responsibilities Lead solution architecture, workshops, implementation planning, and technical design for PI Data Infrastructure and CONNECT Digital Twin customer programmes Engage with customers to gather requirements, manage stakeholders, and act as a trusted advisor and escalation point for PI DI initiatives Define architecture standards, templates, best practices, and rollout approaches for multi-site or enterprise deployments Collaborate with product management, services, sales, pre-sales, and delivery teams to shape customer value, identify new use cases, and provide product feedback Mentor and guide multi-disciplinary teams, including solution architects, senior engineers, developers, UX specialists, and industry experts Essential Requirements 15+ years of relevant experience in solution architecture, consulting, services delivery, or industrial software implementation Deep experience with PI Data Infrastructure, including PI Server installation, configuration, connectivity, protocols, alerting, aggregation, Asset Framework, PI Vision, and PI DataLink Strong industrial domain experience in sectors such as energy, mining, data centres, utilities, chemicals, manufacturing, or other asset-intensive environments Proven ability to lead customer workshops, translate requirements into clear system designs, and communicate effectively with IT, OT, plant leadership, and business stakeholders Experience leading or supporting global or regional industrial data programmes across multiple plants or sites Desired Skills and Competencies Experience with AVEVA CONNECT capabilities, including CONNECT Data, sharing, analytics, visualisation, digital twin, DataOps, and AI/ML-enabled use cases Strong understanding of SCADA systems, PI Interfaces and Connectors, OPC DA/UA, Modbus, DCS systems, and industrial automation data connectivity Experience with AF SDK/.NET, PI system administration, archive management, PI calculations, troubleshooting, backups, and operational dashboard design Ability to map customer KPIs and use cases, such as operational efficiency, compliance, sustainability, asset monitoring, CBM, and data consolidation, to PI DI and CONNECT value outcomes Experience supporting pre-sales, solution estimation, proposal development, project risk management, and partner or capability-building initiatives Services at AVEVA Our dynamic global team of 700+ engineers, developers, consultants, solution architects and project managers are at the forefront of delivering AVEVA cutting-edge solutions to customers. The work is complex and technical, but immensely rewarding: we empower customers to harness the full transformative potential of AVEVA's solutions. If you're analytical, pragmatic, and driven to make a tangible impact on the sustainability of the industrial sector, our team is the perfect place for you. UK Benefits include: Flexible benefits fund Emergency leave days Adoption leave 28 days annual leave (plus bank holidays) Pension Life cover Private medical insurance Parental leave Education assistance program It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Oct 07, 2026
Full time
AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Principal Solution Architect (PI Data Infrastructure / CONNECT Digital Twin) Location: Cambridge, UK or Madrid, Spain Employment Type: Full-time, hybrid role The job We are looking for a Principal Solution Architect to lead architecture, solution design, and customer engagement for PI Data Infrastructure and AVEVA CONNECT Digital Twin initiatives. This role will work with global and regional teams to deliver scalable, value-driven industrial data solutions across sectors such as energy, mining, utilities, manufacturing, chemicals, and data centres. You will act as a trusted advisor to customers and internal teams, helping translate business needs into robust technical architectures and successful delivery outcomes. Key Responsibilities Lead solution architecture, workshops, implementation planning, and technical design for PI Data Infrastructure and CONNECT Digital Twin customer programmes Engage with customers to gather requirements, manage stakeholders, and act as a trusted advisor and escalation point for PI DI initiatives Define architecture standards, templates, best practices, and rollout approaches for multi-site or enterprise deployments Collaborate with product management, services, sales, pre-sales, and delivery teams to shape customer value, identify new use cases, and provide product feedback Mentor and guide multi-disciplinary teams, including solution architects, senior engineers, developers, UX specialists, and industry experts Essential Requirements 15+ years of relevant experience in solution architecture, consulting, services delivery, or industrial software implementation Deep experience with PI Data Infrastructure, including PI Server installation, configuration, connectivity, protocols, alerting, aggregation, Asset Framework, PI Vision, and PI DataLink Strong industrial domain experience in sectors such as energy, mining, data centres, utilities, chemicals, manufacturing, or other asset-intensive environments Proven ability to lead customer workshops, translate requirements into clear system designs, and communicate effectively with IT, OT, plant leadership, and business stakeholders Experience leading or supporting global or regional industrial data programmes across multiple plants or sites Desired Skills and Competencies Experience with AVEVA CONNECT capabilities, including CONNECT Data, sharing, analytics, visualisation, digital twin, DataOps, and AI/ML-enabled use cases Strong understanding of SCADA systems, PI Interfaces and Connectors, OPC DA/UA, Modbus, DCS systems, and industrial automation data connectivity Experience with AF SDK/.NET, PI system administration, archive management, PI calculations, troubleshooting, backups, and operational dashboard design Ability to map customer KPIs and use cases, such as operational efficiency, compliance, sustainability, asset monitoring, CBM, and data consolidation, to PI DI and CONNECT value outcomes Experience supporting pre-sales, solution estimation, proposal development, project risk management, and partner or capability-building initiatives Services at AVEVA Our dynamic global team of 700+ engineers, developers, consultants, solution architects and project managers are at the forefront of delivering AVEVA cutting-edge solutions to customers. The work is complex and technical, but immensely rewarding: we empower customers to harness the full transformative potential of AVEVA's solutions. If you're analytical, pragmatic, and driven to make a tangible impact on the sustainability of the industrial sector, our team is the perfect place for you. UK Benefits include: Flexible benefits fund Emergency leave days Adoption leave 28 days annual leave (plus bank holidays) Pension Life cover Private medical insurance Parental leave Education assistance program It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: Hybrid working We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: Find out more: AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Summary Of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. Summary Of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. At the heart of this role is a dual commitment to driving exceptional sales performance while fostering a dynamic, collaborative culture. You will be expected to consistently meet and exceed revenue targets through strategic client engagement while simultaneously championing the values and behaviors that define our team's success. What You Will Be Doing Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration. Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence. Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects. Oversee the end-to-end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement. Review contract terms, pricing adjustments, and scope changes. Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates. Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations. Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts. Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms. Monitor pricing strategies to maintain profitability while remaining competitive. Track quote-to-conversion metrics and identify improvement opportunities. Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes. Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities. Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy. Generate management reports on team performance, renewal success rates, and remedial work trends. Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities. What We Will Need From You Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry. Experience of a supervisory/management position driving performance improvements, and developing talent (essential) Strong understanding of commercial contracts, pricing structures, and estimating principles. Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential) Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential) Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential) What You Can Expect In Return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)
Oct 07, 2026
Full time
Summary Of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. Summary Of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. At the heart of this role is a dual commitment to driving exceptional sales performance while fostering a dynamic, collaborative culture. You will be expected to consistently meet and exceed revenue targets through strategic client engagement while simultaneously championing the values and behaviors that define our team's success. What You Will Be Doing Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration. Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence. Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects. Oversee the end-to-end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement. Review contract terms, pricing adjustments, and scope changes. Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates. Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations. Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts. Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms. Monitor pricing strategies to maintain profitability while remaining competitive. Track quote-to-conversion metrics and identify improvement opportunities. Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes. Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities. Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy. Generate management reports on team performance, renewal success rates, and remedial work trends. Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities. What We Will Need From You Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry. Experience of a supervisory/management position driving performance improvements, and developing talent (essential) Strong understanding of commercial contracts, pricing structures, and estimating principles. Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential) Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential) Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential) What You Can Expect In Return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8.45 - 16.40, Friday 8.45 - 16:00)
Salary: £60,000 - £70,000 DOE + Bonus + Car Allowance Location: National Field-Based Role (minimum of 1 day per week at the Head office in Norwich) Hours: Full Time - Monday - Friday 7.30am - 4.30pm, with a degree of flexibility Benefits Performance-related bonus Car allowance / Car Birthday day off Hybrid working (1 day per week office-based, remainder field-based) Drive Specifications. Influence Projects. Shape Growth. Our client is an ambitious and rapidly growing UK manufacturer supplying high-quality solutions into the commercial built environment. Following a period of sustained growth and with exciting plans for the future, they are looking to appoint a commercially focused Specification Manager to help drive market expansion and secure specifications across a range of sectors. This is a fantastic opportunity for an experienced specification sales professional who enjoys building relationships, influencing project decisions and managing opportunities from concept through to conversion. The Role As Specification Manager, you will engage with architects, building surveyors, consultants, developers, facilities management professionals and other key project influencers to secure product specifications and generate future project opportunities. Working closely with sales, estimating, technical and marketing teams, you will take ownership of projects throughout the construction lifecycle, helping to ensure specifications are protected and converted into profitable business. Key Responsibilities Develop and maintain relationships with architects, consultants, surveyors and other specifiers Identify and secure product specifications on commercial projects Deliver CPDs, technical presentations and product demonstrations Generate and qualify opportunities using market intelligence, CRM systems and industry networks Manage projects from early design stages through tender and contractor appointment Protect specifications and minimise product substitution Collaborate with internal teams to support successful project conversion Maintain an accurate project pipeline and CRM records Share market and competitor insights to support future growth initiatives. About You Experience within specification sales, business development or a similar construction products environment A strong understanding of the construction project lifecycle The ability to build credibility with architects, consultants, contractors and key decision-makers Strong commercial awareness and relationship-building skills Experience presenting technical information and influencing product selection The ability to manage a long-term project pipeline effectively Familiarity with CRM platforms and business development tools A proactive, resilient and self-motivated approach Willingness to travel nationally as part of a field-based role. Why Apply? This is an opportunity to join a growing business at an exciting stage of its journey, where your contribution will directly influence market growth, business development and long-term success. You'll have the autonomy to build relationships, create opportunities and make a genuine impact while developing your own career as the business continues to expand.
Oct 07, 2026
Full time
Salary: £60,000 - £70,000 DOE + Bonus + Car Allowance Location: National Field-Based Role (minimum of 1 day per week at the Head office in Norwich) Hours: Full Time - Monday - Friday 7.30am - 4.30pm, with a degree of flexibility Benefits Performance-related bonus Car allowance / Car Birthday day off Hybrid working (1 day per week office-based, remainder field-based) Drive Specifications. Influence Projects. Shape Growth. Our client is an ambitious and rapidly growing UK manufacturer supplying high-quality solutions into the commercial built environment. Following a period of sustained growth and with exciting plans for the future, they are looking to appoint a commercially focused Specification Manager to help drive market expansion and secure specifications across a range of sectors. This is a fantastic opportunity for an experienced specification sales professional who enjoys building relationships, influencing project decisions and managing opportunities from concept through to conversion. The Role As Specification Manager, you will engage with architects, building surveyors, consultants, developers, facilities management professionals and other key project influencers to secure product specifications and generate future project opportunities. Working closely with sales, estimating, technical and marketing teams, you will take ownership of projects throughout the construction lifecycle, helping to ensure specifications are protected and converted into profitable business. Key Responsibilities Develop and maintain relationships with architects, consultants, surveyors and other specifiers Identify and secure product specifications on commercial projects Deliver CPDs, technical presentations and product demonstrations Generate and qualify opportunities using market intelligence, CRM systems and industry networks Manage projects from early design stages through tender and contractor appointment Protect specifications and minimise product substitution Collaborate with internal teams to support successful project conversion Maintain an accurate project pipeline and CRM records Share market and competitor insights to support future growth initiatives. About You Experience within specification sales, business development or a similar construction products environment A strong understanding of the construction project lifecycle The ability to build credibility with architects, consultants, contractors and key decision-makers Strong commercial awareness and relationship-building skills Experience presenting technical information and influencing product selection The ability to manage a long-term project pipeline effectively Familiarity with CRM platforms and business development tools A proactive, resilient and self-motivated approach Willingness to travel nationally as part of a field-based role. Why Apply? This is an opportunity to join a growing business at an exciting stage of its journey, where your contribution will directly influence market growth, business development and long-term success. You'll have the autonomy to build relationships, create opportunities and make a genuine impact while developing your own career as the business continues to expand.
Associate Director - Survey & Engineering Department: Rail, Monitoring & Engineering Location: Any Survey Solutions nationwide office. Hybrid working options are also available. Reporting to: Operation Director Hours of work: 40 hours per week (usually 9.00 - 5.30) Benefits: 24 days holiday + bank holidays company car overtime discretionary Christmas bonus About Us JWG Survey & Engineering work on rail & highways projects across the UK, specialising in surveying, engineering, monitoring and site engineering. We support clients throughout the project lifecycle, from early survey work through to construction and completion. Now part of the Survey Solutions Group - the UK's largest engineering surveyors specialising in land, measured building and underground utility surveys as well as monitoring and site engineering schemes. With a network of twelve offices across the UK, we have over 160 surveyors and engineers working on some of the UK's major construction and infrastructure developments. Role Overview The role of the Associate Director is to oversee all operations and drive strategic growth within a key division of the business. With an annual revenue responsibility this role is critical in delivering high-quality services to clients across multiple sectors including infrastructure, utilities, environmental services, and government, with work delivery undertaken primarily within the rail environment. You will lead a multidisciplinary team of rail, infrastructure, engineering and monitoring professionals and your remit will include business development, project delivery oversight, financial performance, client relationship management, and department team leadership. The manager must have professional and effective communication skills and will seek to develop their own personal profile within industry client bases. The associate director will be presentable and represent the company in a professional manner, ensuring the implementation of JWG's working practices and company values are promoted. The post holder will be predominantly office based, but may also be required to undertake operational projects, travel to other office locations, site and management meetings when required. There will be an expectation to work outside of the contracted hours when required. Main Duties/Key Responsibilities Operational Leadership Team Management: Oversee operations across the divisional to ensure technical excellence, timely delivery, and client satisfaction. Process Standardisation and Measurement: Oversee the implementation of standardized operational procedures, ensuring consistent measurement and evaluation across all offices. Lead: Work with the sales and marketing team on tendering and proposal development efforts. Commercial & Financial Management Financial: Manage the department P&L, ensuring revenue growth, cost control, and profitability targets are met or exceeded. Productivity and Utilization: Focus on increasing productivity and utilization rates across the company to maximize operational efficiency. Reporting: Key financial figures and performance metrics to senior leadership, providing insight on people, project, and operational risks. Strategic Development Strategy: Implement a regional growth strategy developed by the Rail Director aligned with company goals, including identifying new market opportunities and expanding existing accounts. Technical Development: Keep abreast of the latest developments of equipment/software so ROI-driven tech and asset investments can be made. Client & Stakeholder Engagement Build and maintain strong relationships with key clients, partners, and stakeholders. Represent the company at client meetings, industry events, and professional forums within the industry sectors. Liaise with clients to understand project requirements and provide accurate quotations and briefings for rail monitoring and rail engineering projects. Team Leadership & Development Development: Recruit, mentor, and lead a high-performing department team, fostering a culture of collaboration, accountability, and continuous improvement. Leadership: Effectively guide, develop, and inspire teams to deliver exceptional results while maintaining the highest professional standards and promoting a positive, collaborative working environment. Compliance & Quality Assurance Compliance: Ensure department compliance with all relevant regulations, licensing requirements, and health & safety procedures. QA: Uphold the company's commitment to data integrity, environmental responsibility, diversity, equality, bullying, staff welfare, brand awareness and ethical business practices.
Oct 07, 2026
Full time
Associate Director - Survey & Engineering Department: Rail, Monitoring & Engineering Location: Any Survey Solutions nationwide office. Hybrid working options are also available. Reporting to: Operation Director Hours of work: 40 hours per week (usually 9.00 - 5.30) Benefits: 24 days holiday + bank holidays company car overtime discretionary Christmas bonus About Us JWG Survey & Engineering work on rail & highways projects across the UK, specialising in surveying, engineering, monitoring and site engineering. We support clients throughout the project lifecycle, from early survey work through to construction and completion. Now part of the Survey Solutions Group - the UK's largest engineering surveyors specialising in land, measured building and underground utility surveys as well as monitoring and site engineering schemes. With a network of twelve offices across the UK, we have over 160 surveyors and engineers working on some of the UK's major construction and infrastructure developments. Role Overview The role of the Associate Director is to oversee all operations and drive strategic growth within a key division of the business. With an annual revenue responsibility this role is critical in delivering high-quality services to clients across multiple sectors including infrastructure, utilities, environmental services, and government, with work delivery undertaken primarily within the rail environment. You will lead a multidisciplinary team of rail, infrastructure, engineering and monitoring professionals and your remit will include business development, project delivery oversight, financial performance, client relationship management, and department team leadership. The manager must have professional and effective communication skills and will seek to develop their own personal profile within industry client bases. The associate director will be presentable and represent the company in a professional manner, ensuring the implementation of JWG's working practices and company values are promoted. The post holder will be predominantly office based, but may also be required to undertake operational projects, travel to other office locations, site and management meetings when required. There will be an expectation to work outside of the contracted hours when required. Main Duties/Key Responsibilities Operational Leadership Team Management: Oversee operations across the divisional to ensure technical excellence, timely delivery, and client satisfaction. Process Standardisation and Measurement: Oversee the implementation of standardized operational procedures, ensuring consistent measurement and evaluation across all offices. Lead: Work with the sales and marketing team on tendering and proposal development efforts. Commercial & Financial Management Financial: Manage the department P&L, ensuring revenue growth, cost control, and profitability targets are met or exceeded. Productivity and Utilization: Focus on increasing productivity and utilization rates across the company to maximize operational efficiency. Reporting: Key financial figures and performance metrics to senior leadership, providing insight on people, project, and operational risks. Strategic Development Strategy: Implement a regional growth strategy developed by the Rail Director aligned with company goals, including identifying new market opportunities and expanding existing accounts. Technical Development: Keep abreast of the latest developments of equipment/software so ROI-driven tech and asset investments can be made. Client & Stakeholder Engagement Build and maintain strong relationships with key clients, partners, and stakeholders. Represent the company at client meetings, industry events, and professional forums within the industry sectors. Liaise with clients to understand project requirements and provide accurate quotations and briefings for rail monitoring and rail engineering projects. Team Leadership & Development Development: Recruit, mentor, and lead a high-performing department team, fostering a culture of collaboration, accountability, and continuous improvement. Leadership: Effectively guide, develop, and inspire teams to deliver exceptional results while maintaining the highest professional standards and promoting a positive, collaborative working environment. Compliance & Quality Assurance Compliance: Ensure department compliance with all relevant regulations, licensing requirements, and health & safety procedures. QA: Uphold the company's commitment to data integrity, environmental responsibility, diversity, equality, bullying, staff welfare, brand awareness and ethical business practices.
Global Relay is seeking an Enterprise Services Support Specialist to assist enterprise customers with post-implementation product issues, manage support tickets, and collaborate with Customer Success, Account Managers, Provisioning Services, Sales and leadership teams to maximize retention and growth. The role emphasizes building trusted relationships, proactive problem-solving, and providing personalized technical support in a fast-paced, in-office environment in the United Kingdom.
Oct 07, 2026
Full time
Global Relay is seeking an Enterprise Services Support Specialist to assist enterprise customers with post-implementation product issues, manage support tickets, and collaborate with Customer Success, Account Managers, Provisioning Services, Sales and leadership teams to maximize retention and growth. The role emphasizes building trusted relationships, proactive problem-solving, and providing personalized technical support in a fast-paced, in-office environment in the United Kingdom.
Job Title: Pre-Sales Project Engineer Location - Hybrid (1-2 times a week working from the office based in Milton Keynes; please note the office is next to Milton Keynes station) Salary: up to £50.000 + 10% discretionary bonus + pension, medical and life insurance. You will be working from home with 1-2 days working from the office. From time to time you will also be required to travel in the UK to meet clients. About our client: this is a leading automation company developing tailor-made solutions for automated storage and picking, including stacker cranes, material handling, software, and services within the food & beverage industry. If you are coming from similar settings, we would like to hear from you. The Pre-Sales Project Engineer will play an important role in driving and supporting the growth of the business in the UK, collaborating with the sales team to deliver customer solutions. Identify the best technical solutions for sales, considering the customer requirements, flow analysis and costs Create the project layout, the estimate, and the offer Evaluate documents/tenders relating to specific requests and interface with other teams (procurement, project operations, industrial operations) to gather necessary information for the development of the project within the required timeframe. Process and disseminate the internal order and cost sheet relating to the operational entities of the project sold Collaborate with commercial entities to support them from a technical point of view both at headquarters and at the customer premises, making the maximum contribution to the success of the project Ensure processing times of all information requested by Area Manager are managed appropriately Collaborate closely with the supervisor to be always aligned on the activities and facilitate cooperation with the headquarter Skills & Experience Degree in Mechanical, Management, Mechatronics or Civil Engineering Knowledge of automation and automatic machines, industrial plant engineering and industrial logistics Knowledge of reading and integrating drawings from external suppliers Knowledge of Autocad Excellent communication skills Ability to evaluate and process information accurately Problem solving skills Collaborative working style and ability to work well in a team Highly customer orientated and able to understand the needs of the client Results oriented with strong analytical skills Proficient in MS Office Please apply ASAP if this job is aligned to your experience, skills and career progression ambition.
Oct 07, 2026
Full time
Job Title: Pre-Sales Project Engineer Location - Hybrid (1-2 times a week working from the office based in Milton Keynes; please note the office is next to Milton Keynes station) Salary: up to £50.000 + 10% discretionary bonus + pension, medical and life insurance. You will be working from home with 1-2 days working from the office. From time to time you will also be required to travel in the UK to meet clients. About our client: this is a leading automation company developing tailor-made solutions for automated storage and picking, including stacker cranes, material handling, software, and services within the food & beverage industry. If you are coming from similar settings, we would like to hear from you. The Pre-Sales Project Engineer will play an important role in driving and supporting the growth of the business in the UK, collaborating with the sales team to deliver customer solutions. Identify the best technical solutions for sales, considering the customer requirements, flow analysis and costs Create the project layout, the estimate, and the offer Evaluate documents/tenders relating to specific requests and interface with other teams (procurement, project operations, industrial operations) to gather necessary information for the development of the project within the required timeframe. Process and disseminate the internal order and cost sheet relating to the operational entities of the project sold Collaborate with commercial entities to support them from a technical point of view both at headquarters and at the customer premises, making the maximum contribution to the success of the project Ensure processing times of all information requested by Area Manager are managed appropriately Collaborate closely with the supervisor to be always aligned on the activities and facilitate cooperation with the headquarter Skills & Experience Degree in Mechanical, Management, Mechatronics or Civil Engineering Knowledge of automation and automatic machines, industrial plant engineering and industrial logistics Knowledge of reading and integrating drawings from external suppliers Knowledge of Autocad Excellent communication skills Ability to evaluate and process information accurately Problem solving skills Collaborative working style and ability to work well in a team Highly customer orientated and able to understand the needs of the client Results oriented with strong analytical skills Proficient in MS Office Please apply ASAP if this job is aligned to your experience, skills and career progression ambition.
Job Title: Pre-Sales Project Engineer Location - Hybrid (1-2 times a week working from the office based in Milton Keynes; please note the office is next to Milton Keynes station) Salary: up to £50.000 + 10% discretionary bonus + pension, medical and life insurance. You will be working from home with 1-2 days working from the office. From time to time you will also be required to travel in the UK to meet clients. About our client: this is a leading automation company developing tailor-made solutions for automated storage and picking, including stacker cranes, material handling, software, and services within the food & beverage industry. If you are coming from similar settings, we would like to hear from you. The Pre-Sales Project Engineer will play an important role in driving and supporting the growth of the business in the UK, collaborating with the sales team to deliver customer solutions. Identify the best technical solutions for sales, considering the customer requirements, flow analysis and costs Create the project layout, the estimate, and the offer Evaluate documents/tenders relating to specific requests and interface with other teams (procurement, project operations, industrial operations) to gather necessary information for the development of the project within the required timeframe. Process and disseminate the internal order and cost sheet relating to the operational entities of the project sold Collaborate with commercial entities to support them from a technical point of view both at headquarters and at the customer premises, making the maximum contribution to the success of the project Ensure processing times of all information requested by Area Manager are managed appropriately Collaborate closely with the supervisor to be always aligned on the activities and facilitate cooperation with the headquarter Skills & Experience Degree in Mechanical, Management, Mechatronics or Civil Engineering Knowledge of automation and automatic machines, industrial plant engineering and industrial logistics Knowledge of reading and integrating drawings from external suppliers Knowledge of Autocad Excellent communication skills Ability to evaluate and process information accurately Problem solving skills Collaborative working style and ability to work well in a team Highly customer orientated and able to understand the needs of the client Results oriented with strong analytical skills Proficient in MS Office Please apply ASAP if this job is aligned to your experience, skills and career progression ambition.
Oct 07, 2026
Full time
Job Title: Pre-Sales Project Engineer Location - Hybrid (1-2 times a week working from the office based in Milton Keynes; please note the office is next to Milton Keynes station) Salary: up to £50.000 + 10% discretionary bonus + pension, medical and life insurance. You will be working from home with 1-2 days working from the office. From time to time you will also be required to travel in the UK to meet clients. About our client: this is a leading automation company developing tailor-made solutions for automated storage and picking, including stacker cranes, material handling, software, and services within the food & beverage industry. If you are coming from similar settings, we would like to hear from you. The Pre-Sales Project Engineer will play an important role in driving and supporting the growth of the business in the UK, collaborating with the sales team to deliver customer solutions. Identify the best technical solutions for sales, considering the customer requirements, flow analysis and costs Create the project layout, the estimate, and the offer Evaluate documents/tenders relating to specific requests and interface with other teams (procurement, project operations, industrial operations) to gather necessary information for the development of the project within the required timeframe. Process and disseminate the internal order and cost sheet relating to the operational entities of the project sold Collaborate with commercial entities to support them from a technical point of view both at headquarters and at the customer premises, making the maximum contribution to the success of the project Ensure processing times of all information requested by Area Manager are managed appropriately Collaborate closely with the supervisor to be always aligned on the activities and facilitate cooperation with the headquarter Skills & Experience Degree in Mechanical, Management, Mechatronics or Civil Engineering Knowledge of automation and automatic machines, industrial plant engineering and industrial logistics Knowledge of reading and integrating drawings from external suppliers Knowledge of Autocad Excellent communication skills Ability to evaluate and process information accurately Problem solving skills Collaborative working style and ability to work well in a team Highly customer orientated and able to understand the needs of the client Results oriented with strong analytical skills Proficient in MS Office Please apply ASAP if this job is aligned to your experience, skills and career progression ambition.
Job Title: Pre-Sales Project Engineer Location - Hybrid (1-2 times a week working from the office based in Milton Keynes; please note the office is next to Milton Keynes station) Salary: up to £50.000 + 10% discretionary bonus + pension, medical and life insurance. You will be working from home with 1-2 days working from the office. From time to time you will also be required to travel in the UK to meet clients. About our client: this is a leading automation company developing tailor-made solutions for automated storage and picking, including stacker cranes, material handling, software, and services within the food & beverage industry. If you are coming from similar settings, we would like to hear from you. The Pre-Sales Project Engineer will play an important role in driving and supporting the growth of the business in the UK, collaborating with the sales team to deliver customer solutions. Identify the best technical solutions for sales, considering the customer requirements, flow analysis and costs Create the project layout, the estimate, and the offer Evaluate documents/tenders relating to specific requests and interface with other teams (procurement, project operations, industrial operations) to gather necessary information for the development of the project within the required timeframe. Process and disseminate the internal order and cost sheet relating to the operational entities of the project sold Collaborate with commercial entities to support them from a technical point of view both at headquarters and at the customer premises, making the maximum contribution to the success of the project Ensure processing times of all information requested by Area Manager are managed appropriately Collaborate closely with the supervisor to be always aligned on the activities and facilitate cooperation with the headquarter Skills & Experience Degree in Mechanical, Management, Mechatronics or Civil Engineering Knowledge of automation and automatic machines, industrial plant engineering and industrial logistics Knowledge of reading and integrating drawings from external suppliers Knowledge of Autocad Excellent communication skills Ability to evaluate and process information accurately Problem solving skills Collaborative working style and ability to work well in a team Highly customer orientated and able to understand the needs of the client Results oriented with strong analytical skills Proficient in MS Office Please apply ASAP if this job is aligned to your experience, skills and career progression ambition.
Oct 07, 2026
Full time
Job Title: Pre-Sales Project Engineer Location - Hybrid (1-2 times a week working from the office based in Milton Keynes; please note the office is next to Milton Keynes station) Salary: up to £50.000 + 10% discretionary bonus + pension, medical and life insurance. You will be working from home with 1-2 days working from the office. From time to time you will also be required to travel in the UK to meet clients. About our client: this is a leading automation company developing tailor-made solutions for automated storage and picking, including stacker cranes, material handling, software, and services within the food & beverage industry. If you are coming from similar settings, we would like to hear from you. The Pre-Sales Project Engineer will play an important role in driving and supporting the growth of the business in the UK, collaborating with the sales team to deliver customer solutions. Identify the best technical solutions for sales, considering the customer requirements, flow analysis and costs Create the project layout, the estimate, and the offer Evaluate documents/tenders relating to specific requests and interface with other teams (procurement, project operations, industrial operations) to gather necessary information for the development of the project within the required timeframe. Process and disseminate the internal order and cost sheet relating to the operational entities of the project sold Collaborate with commercial entities to support them from a technical point of view both at headquarters and at the customer premises, making the maximum contribution to the success of the project Ensure processing times of all information requested by Area Manager are managed appropriately Collaborate closely with the supervisor to be always aligned on the activities and facilitate cooperation with the headquarter Skills & Experience Degree in Mechanical, Management, Mechatronics or Civil Engineering Knowledge of automation and automatic machines, industrial plant engineering and industrial logistics Knowledge of reading and integrating drawings from external suppliers Knowledge of Autocad Excellent communication skills Ability to evaluate and process information accurately Problem solving skills Collaborative working style and ability to work well in a team Highly customer orientated and able to understand the needs of the client Results oriented with strong analytical skills Proficient in MS Office Please apply ASAP if this job is aligned to your experience, skills and career progression ambition.
Credit Controller; Wolverhampton; 6 Months; £18 00ph paye; inside IR35 We are currently recruiting for an experienced credit controller to work with an Aerospace and defence sector client based in Wolverhampton. The role will operate on a hybrid working pattern with 3 days on sire required. This role will have a dual purpose, and be focussed on 2 elements, Credit Control and Accounts Receivable, of which the main aims are. Credit Control: the main responsibility of the role is to help manage customer credit accounts, minimise bad debt exposure, ensure timely collection of outstanding invoices by working with key internal stakeholders to resolve queries, and maintain healthy cash flow. The role involves assessing credit risk, managing customer relationships, and implementing effective debt collection strategies while maintaining positive customer relationships. Accounts Receivable: the second element of the role is to assist for maintaining accurate customer accounts, reconciling customer balances, and supporting the efficient collection of outstanding debts. The role ensures that company cash flow is supported through timely and accurate accounts receivable administration. In addition, the reporting of weekly overdue debt status to management Key Responsibilities of the role CREDIT CONTROL: Credit Control and Collections Monitor aged debtor balances and overdue accounts. Proactively partner with internal Project Managers and other key stakeholders to secure payment of outstanding invoices. Issue payment reminders, collection letters, and statements. Proactively chase customers before and after overdue. Escalate unresolved debts to the business in accordance with company procedures. Credit Risk Management Assess new customer credit applications. Conduct credit checks and analyse financial information. Recommend appropriate credit limits and payment terms. Monitor customer creditworthiness and adjust limits where necessary. Account Management Creation of and suppression of customer accounts in ERP and workflows. With liaison with the business processes and changes in customer data in the ERP and workflows. Investigate and work with the Project Managers to resolve payment disputes and account queries. Build and maintain strong relationships with customers. Negotiate payment plans where appropriate, in agreement with the business. Reporting Produce aged debt reports and collection performance reports. Responsible for statistical provision of Aged/doubtful debt. Provide regular updates to management on debt recovery activities. Monitor and report on key credit control metrics. Compliance and Process Improvement Ensure compliance with company credit policies. Support the development of credit control procedures. Assist with bad debt provisioning and audit requirements. ACCOUNTS RECEIVABLE: Accounts Receivable Processing Provide an effective AR service Maintain customer account records and master data. Monitor customer account activity and outstanding balances. Cash Allocation Support the shared service centre to record and allocate customer payments accurately to retrieving remittance advices from customers. Manage the release of Cash in Advance customers. Investigate and resolve unallocated cash receipts. Reconcile customer accounts and statements. Account Reconciliation Perform regular customer account reconciliations. Investigate discrepancies and work with the Project Managers to resolve billing queries. Prepare customer statements and account reports. Customer Service Respond to customer enquiries regarding invoices, payments, and account balances. Liaise with the Business to resolve invoice disputes. Ensure the Business has the required support and maintain robust communications. Reporting and Compliance Assist with month-end accounts receivable reconciliation and reporting. Maintain accurate financial records and supporting documentation. Ensure compliance with company policies and accounting procedures. Comply with all legal and audit requirements. Additional Role information Attend meetings as required. Adhere to all Group policies and procedures. Take care of your own safety and the safety of others at all times by complying with the HSE policy and procedures. Travel Specificity Some travel across UK sites may be required on an ad hoc basis, or as business needs require. Skills and Competencies Technical Skills Strong understanding of accounts receivable, credit control and debt collection processes and practices. Knowledge of credit risk assessment. Financial analysis and reconciliation skills. Proficiency in accounting and ERP systems. Strong Microsoft Excel skills. Behavioural Competencies Excellent negotiation and influencing skills. Strong organisational, communication and interpersonal skills. Commercial awareness. Resilience and persistence. Ability to work to deadlines. Strong analytical and problem-solving abilities. Sense of responsibility. Qualifications and Experience Essential Previous experience in credit control, collections, or accounts receivable. Strong understanding of credit management principles. Experience managing customer accounts and debt recovery activities. Morson is acting as an employment business in relation to this vacancy. Accounts assistant; accounts payable, accounts receivable; purchase ledger; sales ledger; SAP; SAGE; AAT; payroll; VAT returns; reconciliation; credit control
Oct 07, 2026
Full time
Credit Controller; Wolverhampton; 6 Months; £18 00ph paye; inside IR35 We are currently recruiting for an experienced credit controller to work with an Aerospace and defence sector client based in Wolverhampton. The role will operate on a hybrid working pattern with 3 days on sire required. This role will have a dual purpose, and be focussed on 2 elements, Credit Control and Accounts Receivable, of which the main aims are. Credit Control: the main responsibility of the role is to help manage customer credit accounts, minimise bad debt exposure, ensure timely collection of outstanding invoices by working with key internal stakeholders to resolve queries, and maintain healthy cash flow. The role involves assessing credit risk, managing customer relationships, and implementing effective debt collection strategies while maintaining positive customer relationships. Accounts Receivable: the second element of the role is to assist for maintaining accurate customer accounts, reconciling customer balances, and supporting the efficient collection of outstanding debts. The role ensures that company cash flow is supported through timely and accurate accounts receivable administration. In addition, the reporting of weekly overdue debt status to management Key Responsibilities of the role CREDIT CONTROL: Credit Control and Collections Monitor aged debtor balances and overdue accounts. Proactively partner with internal Project Managers and other key stakeholders to secure payment of outstanding invoices. Issue payment reminders, collection letters, and statements. Proactively chase customers before and after overdue. Escalate unresolved debts to the business in accordance with company procedures. Credit Risk Management Assess new customer credit applications. Conduct credit checks and analyse financial information. Recommend appropriate credit limits and payment terms. Monitor customer creditworthiness and adjust limits where necessary. Account Management Creation of and suppression of customer accounts in ERP and workflows. With liaison with the business processes and changes in customer data in the ERP and workflows. Investigate and work with the Project Managers to resolve payment disputes and account queries. Build and maintain strong relationships with customers. Negotiate payment plans where appropriate, in agreement with the business. Reporting Produce aged debt reports and collection performance reports. Responsible for statistical provision of Aged/doubtful debt. Provide regular updates to management on debt recovery activities. Monitor and report on key credit control metrics. Compliance and Process Improvement Ensure compliance with company credit policies. Support the development of credit control procedures. Assist with bad debt provisioning and audit requirements. ACCOUNTS RECEIVABLE: Accounts Receivable Processing Provide an effective AR service Maintain customer account records and master data. Monitor customer account activity and outstanding balances. Cash Allocation Support the shared service centre to record and allocate customer payments accurately to retrieving remittance advices from customers. Manage the release of Cash in Advance customers. Investigate and resolve unallocated cash receipts. Reconcile customer accounts and statements. Account Reconciliation Perform regular customer account reconciliations. Investigate discrepancies and work with the Project Managers to resolve billing queries. Prepare customer statements and account reports. Customer Service Respond to customer enquiries regarding invoices, payments, and account balances. Liaise with the Business to resolve invoice disputes. Ensure the Business has the required support and maintain robust communications. Reporting and Compliance Assist with month-end accounts receivable reconciliation and reporting. Maintain accurate financial records and supporting documentation. Ensure compliance with company policies and accounting procedures. Comply with all legal and audit requirements. Additional Role information Attend meetings as required. Adhere to all Group policies and procedures. Take care of your own safety and the safety of others at all times by complying with the HSE policy and procedures. Travel Specificity Some travel across UK sites may be required on an ad hoc basis, or as business needs require. Skills and Competencies Technical Skills Strong understanding of accounts receivable, credit control and debt collection processes and practices. Knowledge of credit risk assessment. Financial analysis and reconciliation skills. Proficiency in accounting and ERP systems. Strong Microsoft Excel skills. Behavioural Competencies Excellent negotiation and influencing skills. Strong organisational, communication and interpersonal skills. Commercial awareness. Resilience and persistence. Ability to work to deadlines. Strong analytical and problem-solving abilities. Sense of responsibility. Qualifications and Experience Essential Previous experience in credit control, collections, or accounts receivable. Strong understanding of credit management principles. Experience managing customer accounts and debt recovery activities. Morson is acting as an employment business in relation to this vacancy. Accounts assistant; accounts payable, accounts receivable; purchase ledger; sales ledger; SAP; SAGE; AAT; payroll; VAT returns; reconciliation; credit control
PROJECT DEVELOPMENT ENGINEER/MANAGER CONGLETON - £50000 - £60000 DEPENDENT ON EXPERIENCE We are working with a global leading manufacturing/engineering company. We are recruiting for an experienced Project Development Engineer/Manager to work from their Congleton site PROJECT DEVELOPMENT ENGINEER/MANAGER JOB PURPOSE We are looking for a Product Development Engineer who is passionate about finding and deploying reliable solutions for the world s great sustainability challenges. You will be responsible for identifying and developing opportunities for Upgrade projects at operational plants around the world. You will be a part of a competent team working towards implementation of new technologies, products and carbon reducing solutions for their existing clients. Additionally, this role will involve site visits and active engagement in client and supplier communication, ensuring effective partnerships throughout the project lifecycle. PROJECT DEVELOPMENT ENGINEER/MANAGER DUTIES Identify and develop opportunities for Upgrade projects in close collaboration with our Key Account Mangers ( KAMs ) for clients with operational plants: - Data collection of current plant performance. Preparing process calculations showing technical and financial benefits of Upgrade project. Validating and demonstrating business cases to the clients. Drive technical sales through data analysis, concept designs, product presentations and collaborating in interdisciplinary team to develop solutions tailored to customer needs, while aligning with company objectives. Develop proposals for Upgrade projects: Participate in the multi-discipline team shaping the commercial proposals for Upgrade projects. Establish preliminary projects schedules and resource allocation needs. Gather input for pricing and commercial conditions. Bring the lead from proposal through contract definition to signature. Manage aftermarket sales pipeline through CRM. You will find yourself in the centre of one of our clients strategic growth areas, having critical impact on the further development of the Upgrades business. PRODUCT DEVELOPMENT ENGINEER/MANAGER REQUIREMENTS Analytical, structured, systematic and result-oriented. Skilled within thermodynamics, process design and calculations. Enjoy collaboration across disciplines and cultures. Comfortable in client communication. Curious, with a natural inclination to share and learn new skills. Enjoy combining technical skills and commercial mindset to provide good value to the client. A Master s (MSc), or equivalent degree in Process/Mechanical/Chemical/Environmental/ Electrical Engineering. Minimum 3 years of relevant work experience. Experience from wastewater-, pulper and paper- or agriculture industry would be an advantage. PRODUCT DEVELOPMENT ENGINEER/MANAGER PACKAGE AND BENEFITS Working Monday to Thursday 8am-5pm and Friday 8am-4.30pm 20 days holiday plus Bank Holidays Onsite Parking £50000 - £60000 dependent on experience Fantastic opportunity to build a career Excellent ongoing training and support Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency PRODUCT DEVELOPMENT ENGINEER/MANAGER CONGLETON £50000 - £60000
Oct 07, 2026
Full time
PROJECT DEVELOPMENT ENGINEER/MANAGER CONGLETON - £50000 - £60000 DEPENDENT ON EXPERIENCE We are working with a global leading manufacturing/engineering company. We are recruiting for an experienced Project Development Engineer/Manager to work from their Congleton site PROJECT DEVELOPMENT ENGINEER/MANAGER JOB PURPOSE We are looking for a Product Development Engineer who is passionate about finding and deploying reliable solutions for the world s great sustainability challenges. You will be responsible for identifying and developing opportunities for Upgrade projects at operational plants around the world. You will be a part of a competent team working towards implementation of new technologies, products and carbon reducing solutions for their existing clients. Additionally, this role will involve site visits and active engagement in client and supplier communication, ensuring effective partnerships throughout the project lifecycle. PROJECT DEVELOPMENT ENGINEER/MANAGER DUTIES Identify and develop opportunities for Upgrade projects in close collaboration with our Key Account Mangers ( KAMs ) for clients with operational plants: - Data collection of current plant performance. Preparing process calculations showing technical and financial benefits of Upgrade project. Validating and demonstrating business cases to the clients. Drive technical sales through data analysis, concept designs, product presentations and collaborating in interdisciplinary team to develop solutions tailored to customer needs, while aligning with company objectives. Develop proposals for Upgrade projects: Participate in the multi-discipline team shaping the commercial proposals for Upgrade projects. Establish preliminary projects schedules and resource allocation needs. Gather input for pricing and commercial conditions. Bring the lead from proposal through contract definition to signature. Manage aftermarket sales pipeline through CRM. You will find yourself in the centre of one of our clients strategic growth areas, having critical impact on the further development of the Upgrades business. PRODUCT DEVELOPMENT ENGINEER/MANAGER REQUIREMENTS Analytical, structured, systematic and result-oriented. Skilled within thermodynamics, process design and calculations. Enjoy collaboration across disciplines and cultures. Comfortable in client communication. Curious, with a natural inclination to share and learn new skills. Enjoy combining technical skills and commercial mindset to provide good value to the client. A Master s (MSc), or equivalent degree in Process/Mechanical/Chemical/Environmental/ Electrical Engineering. Minimum 3 years of relevant work experience. Experience from wastewater-, pulper and paper- or agriculture industry would be an advantage. PRODUCT DEVELOPMENT ENGINEER/MANAGER PACKAGE AND BENEFITS Working Monday to Thursday 8am-5pm and Friday 8am-4.30pm 20 days holiday plus Bank Holidays Onsite Parking £50000 - £60000 dependent on experience Fantastic opportunity to build a career Excellent ongoing training and support Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency PRODUCT DEVELOPMENT ENGINEER/MANAGER CONGLETON £50000 - £60000
Tildenet Group is a multi-brand business operating across consumer and trade markets, with activities spanning horticulture, gardenware and specialist commercial sectors. Our portfolio includes consumer-facing brands such as Agriframes and Knowle Nets alongside Tildenet Gardenware and wider B2B/commercial operations. We are ambitious for growth and are investing in stronger digital, e-commerce and customer capability to support the next stage of the business. About the Role The CRM & Lifecycle Manager is responsible for increasing the value of identified and existing customers through data-led CRM, lifecycle marketing, retention and loyalty. The role owns the customer relationship from welcome and first purchase through post-purchase, repeat purchase, retention and reactivation, and will develop Garden Rewards and future loyalty programmes into a stronger and more meaningful customer proposition. Key Responsibilities • Own the consumer CRM and lifecycle strategy, ensuring customers receive relevant communications and experiences according to their behaviour, value, interests and stage in the customer journey. • Own the commercial email programme, including audience selection, segmentation, targeting, cadence, testing, optimisation and performance reporting. • Build and optimise automated lifecycle journeys including welcome, browse abandonment, basket abandonment, post-purchase, second-purchase and reactivation programmes. • Own customer segmentation by behaviour, value, purchase history and lifecycle stage and use this insight to improve relevance and commercial performance. • Develop CRM personalisation across email and other relevant customer communications, working with Brand & Content to maintain a distinctive and consistent brand voice. • Own Loyalty scheme strategy and performance, developing it beyond a promotional mechanism into a genuine loyalty and membership proposition. • Develop Garden Rewards benefits including early access, previews, relevant seasonal content, selective offers, partner benefits and recognition of high-value customers. • Own repeat-purchase, retention and lapsed-customer reactivation strategy, with particular focus on improving the journey to second purchase. • Own CRM-attributable and lifecycle automation revenue, ensuring CRM activity is measured commercially rather than primarily by sends, opens or clicks. • Own customer lifetime value analysis and development, using acquisition economics from Acquisition and conversion/AOV insight from E-commerce. • Monitor customer cohorts, behaviour and sentiment and feed useful customer insight into E-commerce, Acquisition, Brand & Content and wider consumer planning. • Own basket and browse abandonment recovery communications while E-commerce owns diagnosis and removal of the underlying onsite friction. • Work with E-commerce on lifecycle cross-sell, product recommendations and customer behaviour, distinguishing onsite recommendations from CRM-led personalised communications. • Own CRM data quality, customer preferences and consent processes, working with technical/digital support where required. • Provide clear weekly retention, repeat-purchase and lifecycle reporting as an input to the consolidated consumer digital trading view. Person Specification • Strong hands-on CRM, email, lifecycle or retention marketing experience within a consumer or e-commerce business. • Demonstrable experience building and optimising automated customer journeys. • Strong understanding of customer segmentation, retention, repeat purchase and customer lifetime value. • Experience developing loyalty, membership or rewards propositions would be advantageous. • Commercial mindset with the ability to connect CRM activity to revenue, customer value and margin rather than engagement metrics alone. • Strong analytical skills and confidence working with customer, cohort and behavioural data. • Experience with CRM, email automation and customer data platforms or equivalent tools. • Good understanding of consent, preferences and practical CRM data discipline. • Strong testing and optimisation mindset. • Collaborative approach and ability to work closely with E-commerce, Acquisition, Brand & Content and Outreach & Partnerships. • Experience in premium consumer, garden, home, lifestyle or another considered-purchase category would be advantageous.
Oct 07, 2026
Full time
Tildenet Group is a multi-brand business operating across consumer and trade markets, with activities spanning horticulture, gardenware and specialist commercial sectors. Our portfolio includes consumer-facing brands such as Agriframes and Knowle Nets alongside Tildenet Gardenware and wider B2B/commercial operations. We are ambitious for growth and are investing in stronger digital, e-commerce and customer capability to support the next stage of the business. About the Role The CRM & Lifecycle Manager is responsible for increasing the value of identified and existing customers through data-led CRM, lifecycle marketing, retention and loyalty. The role owns the customer relationship from welcome and first purchase through post-purchase, repeat purchase, retention and reactivation, and will develop Garden Rewards and future loyalty programmes into a stronger and more meaningful customer proposition. Key Responsibilities • Own the consumer CRM and lifecycle strategy, ensuring customers receive relevant communications and experiences according to their behaviour, value, interests and stage in the customer journey. • Own the commercial email programme, including audience selection, segmentation, targeting, cadence, testing, optimisation and performance reporting. • Build and optimise automated lifecycle journeys including welcome, browse abandonment, basket abandonment, post-purchase, second-purchase and reactivation programmes. • Own customer segmentation by behaviour, value, purchase history and lifecycle stage and use this insight to improve relevance and commercial performance. • Develop CRM personalisation across email and other relevant customer communications, working with Brand & Content to maintain a distinctive and consistent brand voice. • Own Loyalty scheme strategy and performance, developing it beyond a promotional mechanism into a genuine loyalty and membership proposition. • Develop Garden Rewards benefits including early access, previews, relevant seasonal content, selective offers, partner benefits and recognition of high-value customers. • Own repeat-purchase, retention and lapsed-customer reactivation strategy, with particular focus on improving the journey to second purchase. • Own CRM-attributable and lifecycle automation revenue, ensuring CRM activity is measured commercially rather than primarily by sends, opens or clicks. • Own customer lifetime value analysis and development, using acquisition economics from Acquisition and conversion/AOV insight from E-commerce. • Monitor customer cohorts, behaviour and sentiment and feed useful customer insight into E-commerce, Acquisition, Brand & Content and wider consumer planning. • Own basket and browse abandonment recovery communications while E-commerce owns diagnosis and removal of the underlying onsite friction. • Work with E-commerce on lifecycle cross-sell, product recommendations and customer behaviour, distinguishing onsite recommendations from CRM-led personalised communications. • Own CRM data quality, customer preferences and consent processes, working with technical/digital support where required. • Provide clear weekly retention, repeat-purchase and lifecycle reporting as an input to the consolidated consumer digital trading view. Person Specification • Strong hands-on CRM, email, lifecycle or retention marketing experience within a consumer or e-commerce business. • Demonstrable experience building and optimising automated customer journeys. • Strong understanding of customer segmentation, retention, repeat purchase and customer lifetime value. • Experience developing loyalty, membership or rewards propositions would be advantageous. • Commercial mindset with the ability to connect CRM activity to revenue, customer value and margin rather than engagement metrics alone. • Strong analytical skills and confidence working with customer, cohort and behavioural data. • Experience with CRM, email automation and customer data platforms or equivalent tools. • Good understanding of consent, preferences and practical CRM data discipline. • Strong testing and optimisation mindset. • Collaborative approach and ability to work closely with E-commerce, Acquisition, Brand & Content and Outreach & Partnerships. • Experience in premium consumer, garden, home, lifestyle or another considered-purchase category would be advantageous.
Job Title: RFX Proposal Manager Location: Remote, UK Employment Type: Fixed-Term Contract (FTC) The Role We are seeking a strategic RFX Proposal Manager to drive the end-to-end execution of competitive sales pursuits. Acting as a central project manager, you will guide cross-functional teams and leverage AI tools to create compelling, highly accurate sales narratives. Key Responsibilities Proposal Leadership: Own the full lifecycle of competitive RFPs and RFIs from initial intake to final, on-time submission. AI Orchestration & Quality Control: Direct AI systems to scaffold customized proposal drafts, acting as the essential "human-in-the-loop" to eliminate hallucinations, ensure 100% compliance, and verify factual accuracy. Cross-Functional Coordination: Drive accountability across Sales, Pricing Desks, and Solution Consulting while proactively mitigating technical and commercial risks. Knowledge Management: Capture competitive discriminators and successful narratives post-submission to continually update our central knowledge library. Requirements Experience: 5+ years of experience in bid management, proposal writing, or sales support. AI Fluency: Demonstrable hands-on experience with AI-powered RFP software, LLM workflows, and strategic prompt engineering. Skills: Exceptional writing abilities to synthesize technical information into clear, outcome-led customer value stories. Tech Stack: Proficiency in Loopio, Google Applications, and Salesforce. Education: Bachelor's degree required; APMP certification is highly preferred. How to Apply Please submit your resume and a brief cover letter highlighting your experience with proposal management and AI tools. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 07, 2026
Full time
Job Title: RFX Proposal Manager Location: Remote, UK Employment Type: Fixed-Term Contract (FTC) The Role We are seeking a strategic RFX Proposal Manager to drive the end-to-end execution of competitive sales pursuits. Acting as a central project manager, you will guide cross-functional teams and leverage AI tools to create compelling, highly accurate sales narratives. Key Responsibilities Proposal Leadership: Own the full lifecycle of competitive RFPs and RFIs from initial intake to final, on-time submission. AI Orchestration & Quality Control: Direct AI systems to scaffold customized proposal drafts, acting as the essential "human-in-the-loop" to eliminate hallucinations, ensure 100% compliance, and verify factual accuracy. Cross-Functional Coordination: Drive accountability across Sales, Pricing Desks, and Solution Consulting while proactively mitigating technical and commercial risks. Knowledge Management: Capture competitive discriminators and successful narratives post-submission to continually update our central knowledge library. Requirements Experience: 5+ years of experience in bid management, proposal writing, or sales support. AI Fluency: Demonstrable hands-on experience with AI-powered RFP software, LLM workflows, and strategic prompt engineering. Skills: Exceptional writing abilities to synthesize technical information into clear, outcome-led customer value stories. Tech Stack: Proficiency in Loopio, Google Applications, and Salesforce. Education: Bachelor's degree required; APMP certification is highly preferred. How to Apply Please submit your resume and a brief cover letter highlighting your experience with proposal management and AI tools. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Business Systems & Applications Manager Surrey / Hybrid We're looking for an experienced Business Systems & Applications professional to support, improve and modernise core business systems within a fast-paced, commercially focused organisation. This is a hands-on role combining ERP, SQL, Power BI and business process expertise , with the opportunity to make a real impact across the business. The Role Support and improve core ERP and business applications , ensuring stability, performance and data quality. Use SQL to extract, analyse and manage business data. Create and maintain Power BI dashboards and reports . Work across sales, finance, purchasing, inventory and warehousing to improve processes and systems. Support system upgrades, implementations and technology projects. Manage relationships with external IT and software support partners. Provide user support, training and clear system documentation. Identify practical technology solutions that improve efficiency and business performance. About You You'll have proven experience supporting and improving ERP or business management systems , ideally with experience across implementation, configuration, troubleshooting and ongoing support. You'll also bring strong SQL and reporting skills , with experience using tools such as Power BI . Knowledge of data integration, Microsoft technologies, cloud platforms and business processes would be advantageous. We're looking for someone who is commercially minded, analytical, solutions-focused and confident working with both technical and non-technical stakeholders . Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Oct 07, 2026
Full time
Business Systems & Applications Manager Surrey / Hybrid We're looking for an experienced Business Systems & Applications professional to support, improve and modernise core business systems within a fast-paced, commercially focused organisation. This is a hands-on role combining ERP, SQL, Power BI and business process expertise , with the opportunity to make a real impact across the business. The Role Support and improve core ERP and business applications , ensuring stability, performance and data quality. Use SQL to extract, analyse and manage business data. Create and maintain Power BI dashboards and reports . Work across sales, finance, purchasing, inventory and warehousing to improve processes and systems. Support system upgrades, implementations and technology projects. Manage relationships with external IT and software support partners. Provide user support, training and clear system documentation. Identify practical technology solutions that improve efficiency and business performance. About You You'll have proven experience supporting and improving ERP or business management systems , ideally with experience across implementation, configuration, troubleshooting and ongoing support. You'll also bring strong SQL and reporting skills , with experience using tools such as Power BI . Knowledge of data integration, Microsoft technologies, cloud platforms and business processes would be advantageous. We're looking for someone who is commercially minded, analytical, solutions-focused and confident working with both technical and non-technical stakeholders . Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Marketing Manager IT Networking & Security Ideal Candidate Location - 1 hour of Coventry - Hybrid Working Birmingham, Coventry, Northampton, Leicester, Rugby, Stratford, Warwick Up to £55,000 Basic Salary + Bonus + Other benefits Are you a full mix B2B marketing professional with experience working in the IT & Technology field? Do you have hands on experience in campaign management, content production, website maintenance & development, AI leveraged marketing operations? Are you keen to work for a fantastic company that is going through a period of renewal and expansion? Do you enjoy lead generation marketing and being rewarded for the ROI you help generate? If you can answer yes to the above, this is a role for you! Our client is looking for a driven Marketing Manager who wants to get hands-on and really get stuck into this brilliant company's digital revamp. Your Role as a Marketing Manager: A hands-on senior role in a small marketing team, where most of the marketing output is produced in-house rather than via agency. Responsible for producing content and materials: web content, sales and customer collateral, case studies, web news stories, customer newsletters, factsheets and product release notes for direct and channel sales. Responsible for keeping product manuals, FAQs and other customer-facing technical content current and fit for purpose. Responsible for managing and extending integrated direct marketing campaigns: building contact lists, defining message sets, producing and automating campaign messages and workflows, and analysing performance. You will be accountable for the quantity and quality of leads generated. Responsible for the ongoing maintenance and development of the company's websites and microsites, including content publishing via WordPress and AI-supported HTML/CSS/JS, ongoing design improvement, SEO, PPC optimisation and LLM citation strategy. Web leads are the key route to the company's growth objectives. Responsible for building and maintaining a library of AI tools and workflows that multiply the team's output, such as writing and design engines, research tools, campaign generators and performance analysis. This is expected to be a significant differentiator in the role. Monitoring, analysing and reporting on campaign, website and content performance, using the data to improve lead generation, conversion rates, content effectiveness and sales support. Contributing to social media campaigns and to the overall direction of the web presence, with scope to take on more of this responsibility over time. Contributing to product strategy and product management, including analysis of market segments, geographies, pricing, channels and technologies, and developing tactical plans to position the products. On a more occasional basis: major content projects for new products and market initiatives, advanced animated sales presentations and webinar material, and material supporting partner marketing, PR, lobbying, advocacy and events. Working as part of the company's senior team. In the short term, you are likely to become either the strong number two to the marketing lead or the lead yourself. Ideal Background for the Marketing Manager Position: 5 years+ B2B marketing experience with technical products and services, ideally within IT networking, security or associated sectors. Demonstrable hands-on use of AI in marketing; not occasional drafting, but specific examples of tools or workflows you have built and what they changed. A fluent copywriter with a solid portfolio, able to quickly absorb a technical proposition and turn it into clear, impactful messaging. Real expertise in one or more of copywriting, graphic design and digital marketing, with solid skills across the wider marketing mix. A proven ability to contribute to marketing strategy, with a track record of measurable campaign success. A rigorous, structured and data-driven approach to complex problems, including drawing well-judged conclusions from market assessments. This is likely, but not necessarily, backed by a strong degree. Highly organised and self-sufficient, bringing your own process and discipline, with a track record of delivering on commitments. A direct, confident communicator, written and verbal, who says what they think, backs it up and can deliver uncomfortable information clearly. A strong team player with the drive, energy and tenacity to thrive in an entrepreneurial SME rather than a large corporate environment. Right to work in the UK without sponsorship. The Company recruiting for the Marketing Manager: A UK-headquartered technology company developing specialist IT products for niche technical markets. Established for over 20 years, with customers in over 150 countries; more than 90% of sales are outside Europe, with the USA a key market. Their flagship product is the world leader in its niche, with significant growth opportunities in education and other high-value sectors worldwide. Run as a true marketing-led business, with a CEO who has vast experience in B2B strategic marketing. Going through an exciting period of renewal and expansion, including new ventures in edtech and AI-driven business automation. A proven track record of developing people quickly and rewarding outstanding performance. The Package for the Marketing Manager: Up to £55,000 Basic Salary Half-Yearly Performance Bonus Hybrid Working Pension Scheme Clear Career Progression into Marketing Leadership Additional Company Benefits Please apply for this job online if you are interested and feel you fit the above criteria. John Ahearne is the main point of contact for the role.
Oct 07, 2026
Full time
Marketing Manager IT Networking & Security Ideal Candidate Location - 1 hour of Coventry - Hybrid Working Birmingham, Coventry, Northampton, Leicester, Rugby, Stratford, Warwick Up to £55,000 Basic Salary + Bonus + Other benefits Are you a full mix B2B marketing professional with experience working in the IT & Technology field? Do you have hands on experience in campaign management, content production, website maintenance & development, AI leveraged marketing operations? Are you keen to work for a fantastic company that is going through a period of renewal and expansion? Do you enjoy lead generation marketing and being rewarded for the ROI you help generate? If you can answer yes to the above, this is a role for you! Our client is looking for a driven Marketing Manager who wants to get hands-on and really get stuck into this brilliant company's digital revamp. Your Role as a Marketing Manager: A hands-on senior role in a small marketing team, where most of the marketing output is produced in-house rather than via agency. Responsible for producing content and materials: web content, sales and customer collateral, case studies, web news stories, customer newsletters, factsheets and product release notes for direct and channel sales. Responsible for keeping product manuals, FAQs and other customer-facing technical content current and fit for purpose. Responsible for managing and extending integrated direct marketing campaigns: building contact lists, defining message sets, producing and automating campaign messages and workflows, and analysing performance. You will be accountable for the quantity and quality of leads generated. Responsible for the ongoing maintenance and development of the company's websites and microsites, including content publishing via WordPress and AI-supported HTML/CSS/JS, ongoing design improvement, SEO, PPC optimisation and LLM citation strategy. Web leads are the key route to the company's growth objectives. Responsible for building and maintaining a library of AI tools and workflows that multiply the team's output, such as writing and design engines, research tools, campaign generators and performance analysis. This is expected to be a significant differentiator in the role. Monitoring, analysing and reporting on campaign, website and content performance, using the data to improve lead generation, conversion rates, content effectiveness and sales support. Contributing to social media campaigns and to the overall direction of the web presence, with scope to take on more of this responsibility over time. Contributing to product strategy and product management, including analysis of market segments, geographies, pricing, channels and technologies, and developing tactical plans to position the products. On a more occasional basis: major content projects for new products and market initiatives, advanced animated sales presentations and webinar material, and material supporting partner marketing, PR, lobbying, advocacy and events. Working as part of the company's senior team. In the short term, you are likely to become either the strong number two to the marketing lead or the lead yourself. Ideal Background for the Marketing Manager Position: 5 years+ B2B marketing experience with technical products and services, ideally within IT networking, security or associated sectors. Demonstrable hands-on use of AI in marketing; not occasional drafting, but specific examples of tools or workflows you have built and what they changed. A fluent copywriter with a solid portfolio, able to quickly absorb a technical proposition and turn it into clear, impactful messaging. Real expertise in one or more of copywriting, graphic design and digital marketing, with solid skills across the wider marketing mix. A proven ability to contribute to marketing strategy, with a track record of measurable campaign success. A rigorous, structured and data-driven approach to complex problems, including drawing well-judged conclusions from market assessments. This is likely, but not necessarily, backed by a strong degree. Highly organised and self-sufficient, bringing your own process and discipline, with a track record of delivering on commitments. A direct, confident communicator, written and verbal, who says what they think, backs it up and can deliver uncomfortable information clearly. A strong team player with the drive, energy and tenacity to thrive in an entrepreneurial SME rather than a large corporate environment. Right to work in the UK without sponsorship. The Company recruiting for the Marketing Manager: A UK-headquartered technology company developing specialist IT products for niche technical markets. Established for over 20 years, with customers in over 150 countries; more than 90% of sales are outside Europe, with the USA a key market. Their flagship product is the world leader in its niche, with significant growth opportunities in education and other high-value sectors worldwide. Run as a true marketing-led business, with a CEO who has vast experience in B2B strategic marketing. Going through an exciting period of renewal and expansion, including new ventures in edtech and AI-driven business automation. A proven track record of developing people quickly and rewarding outstanding performance. The Package for the Marketing Manager: Up to £55,000 Basic Salary Half-Yearly Performance Bonus Hybrid Working Pension Scheme Clear Career Progression into Marketing Leadership Additional Company Benefits Please apply for this job online if you are interested and feel you fit the above criteria. John Ahearne is the main point of contact for the role.
Salary: Competitive Location: Horsham Employment Type: Permanent, full-time Salary: Competitive Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) About the Role We are seeking a Project Manager with at least 3 years project delivery experience and a background or strong interest in telecommunications. This is an exciting opportunity to play a key role in the planning, coordination, and successful delivery of network, infrastructure, and technology projects across the business. Reporting to the Head of Operational Change, you will be responsible for managing multiple projects and workstreams simultaneously, ensuring delivery to agreed timescales, budgets, and quality standards. As a senior member of the project team, you will work closely with internal stakeholders, third-party suppliers, and operational teams to drive project success and support business objectives. This role offers the opportunity to make a meaningful impact within a fast-paced and evolving telecoms environment while further developing your project management expertise. What You Will Be Doing Project Delivery Manage the delivery of telecoms projects or workstreams end-to-end, including acquisitions, supplier migrations and continuous improvement programmes Create and maintain project governance on larger network rollout, infrastructure, or technology migration programmes. Continued development and maintaining of project processors within the company. Monitor project progress against milestones and flag slippage or issues early Track project costs and budgets and support basic financial reporting Help ensure projects comply with compliance and relevant regulatory/network standards Stakeholder & Supplier Coordination Act as a day-to-day point of contact for internal teams and suppliers on assigned workstreams Coordinate with suppliers, direct reporting lines or stakeholders, and internal technical teams to keep tasks on track Prepare clear, accurate status updates and reports for project meetings and stakeholders Risk & Governance Help identify and log project risks and issues and support the team in resolving them Maintain accurate project documentation, including RAID logs, status reports, and meeting notes Follow the organisation's project management methodology and governance processes (PRINCE2, Agile, or hybrid) Team Support Work closely with internal teams to keep projects moving Build a working understanding of relevant internal systems to communicate effectively with internal teams Support resource and scheduling coordination across the project portfolio Essential What we are looking for 3 years' experience in a project management role Can demonstrate a working knowledge of project management principles and lifecycles (initiation through closure) Good organisational skills, with the ability to manage tasks, trackers, and deadlines accurately Confident communicator, comfortable liaising with colleagues, suppliers, and stakeholders at varying levels Competent user of Project based tools, Excel, and other standard reporting tools Qualified in a recognised project management qualification (e.g. PRINCE2, APM PMQ) Highly organised and detail-oriented, with the ability to manage multiple priorities effectively in a fast-paced environment A proactive and adaptable individual with a willingness to develop new technical and industry knowledge A collaborative team player and confident communicator, capable of building strong working relationships with colleagues, suppliers, and stakeholders Desirable Working knowledge in the telecommunications industry (e.g. mobile, fixed-line, fibre/FTTP, infrastructure, or managed services) Demonstrable experience successfully managing large-scale projects or programmes within the telecommunications sector Direct experience working on telecoms projects, such as network rollouts, supplier migrations, or fibre deployments Certification within a number of project methodologies Awareness of telecoms regulatory considerations (e.g. Ofcom, wayleaves) or health & safety frameworks (e.g. CDM Regulations) Degree or equivalent qualification in Engineering, Telecommunications, Business, or a related field Benefits 50% off Home Telecom broadband after probation - completely FREE after 2 years 25 days holiday, rising to 30 days with service + bank holidays + your birthday off Complementary fresh fruit and breakfast bar Local company discounts in Horsham Salary sacrifice pension scheme Buy and sell holiday scheme Friday fridge (end-of-week treats) Regular company events: summer party, Christmas party, sports day & more £500 refer a friend £250 bright ideas scheme Aviva Health Care - 24/7 Doctor, counselling & bereavement counselling Parking available free / discounted options Free eye care vouchers Death in service cover Ready to Join Us? If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.
Oct 07, 2026
Full time
Salary: Competitive Location: Horsham Employment Type: Permanent, full-time Salary: Competitive Hours: 40 hours per week. Core working hours Monday-Friday (8:30am-5:30pm) About the Role We are seeking a Project Manager with at least 3 years project delivery experience and a background or strong interest in telecommunications. This is an exciting opportunity to play a key role in the planning, coordination, and successful delivery of network, infrastructure, and technology projects across the business. Reporting to the Head of Operational Change, you will be responsible for managing multiple projects and workstreams simultaneously, ensuring delivery to agreed timescales, budgets, and quality standards. As a senior member of the project team, you will work closely with internal stakeholders, third-party suppliers, and operational teams to drive project success and support business objectives. This role offers the opportunity to make a meaningful impact within a fast-paced and evolving telecoms environment while further developing your project management expertise. What You Will Be Doing Project Delivery Manage the delivery of telecoms projects or workstreams end-to-end, including acquisitions, supplier migrations and continuous improvement programmes Create and maintain project governance on larger network rollout, infrastructure, or technology migration programmes. Continued development and maintaining of project processors within the company. Monitor project progress against milestones and flag slippage or issues early Track project costs and budgets and support basic financial reporting Help ensure projects comply with compliance and relevant regulatory/network standards Stakeholder & Supplier Coordination Act as a day-to-day point of contact for internal teams and suppliers on assigned workstreams Coordinate with suppliers, direct reporting lines or stakeholders, and internal technical teams to keep tasks on track Prepare clear, accurate status updates and reports for project meetings and stakeholders Risk & Governance Help identify and log project risks and issues and support the team in resolving them Maintain accurate project documentation, including RAID logs, status reports, and meeting notes Follow the organisation's project management methodology and governance processes (PRINCE2, Agile, or hybrid) Team Support Work closely with internal teams to keep projects moving Build a working understanding of relevant internal systems to communicate effectively with internal teams Support resource and scheduling coordination across the project portfolio Essential What we are looking for 3 years' experience in a project management role Can demonstrate a working knowledge of project management principles and lifecycles (initiation through closure) Good organisational skills, with the ability to manage tasks, trackers, and deadlines accurately Confident communicator, comfortable liaising with colleagues, suppliers, and stakeholders at varying levels Competent user of Project based tools, Excel, and other standard reporting tools Qualified in a recognised project management qualification (e.g. PRINCE2, APM PMQ) Highly organised and detail-oriented, with the ability to manage multiple priorities effectively in a fast-paced environment A proactive and adaptable individual with a willingness to develop new technical and industry knowledge A collaborative team player and confident communicator, capable of building strong working relationships with colleagues, suppliers, and stakeholders Desirable Working knowledge in the telecommunications industry (e.g. mobile, fixed-line, fibre/FTTP, infrastructure, or managed services) Demonstrable experience successfully managing large-scale projects or programmes within the telecommunications sector Direct experience working on telecoms projects, such as network rollouts, supplier migrations, or fibre deployments Certification within a number of project methodologies Awareness of telecoms regulatory considerations (e.g. Ofcom, wayleaves) or health & safety frameworks (e.g. CDM Regulations) Degree or equivalent qualification in Engineering, Telecommunications, Business, or a related field Benefits 50% off Home Telecom broadband after probation - completely FREE after 2 years 25 days holiday, rising to 30 days with service + bank holidays + your birthday off Complementary fresh fruit and breakfast bar Local company discounts in Horsham Salary sacrifice pension scheme Buy and sell holiday scheme Friday fridge (end-of-week treats) Regular company events: summer party, Christmas party, sports day & more £500 refer a friend £250 bright ideas scheme Aviva Health Care - 24/7 Doctor, counselling & bereavement counselling Parking available free / discounted options Free eye care vouchers Death in service cover Ready to Join Us? If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.
Salary: £60,000 - £70,000 DOE + Bonus + Car Allowance Location: National Field-Based Role (minimum of 1 day per week at the Head office in Norwich) Hours: Full Time - Monday - Friday 7.30am - 4.30pm, with a degree of flexibility Benefits Performance-related bonus Car allowance / Car Birthday day off Hybrid working (1 day per week office-based, remainder field-based) Drive Specifications. Influence Projects. Shape Growth. Our client is an ambitious and rapidly growing UK manufacturer supplying high-quality solutions into the commercial built environment. Following a period of sustained growth and with exciting plans for the future, they are looking to appoint a commercially focused Specification Manager to help drive market expansion and secure specifications across a range of sectors. This is a fantastic opportunity for an experienced specification sales professional who enjoys building relationships, influencing project decisions and managing opportunities from concept through to conversion. The Role As Specification Manager, you will engage with architects, building surveyors, consultants, developers, facilities management professionals and other key project influencers to secure product specifications and generate future project opportunities. Working closely with sales, estimating, technical and marketing teams, you will take ownership of projects throughout the construction lifecycle, helping to ensure specifications are protected and converted into profitable business. Key Responsibilities Develop and maintain relationships with architects, consultants, surveyors and other specifiers Identify and secure product specifications on commercial projects Deliver CPDs, technical presentations and product demonstrations Generate and qualify opportunities using market intelligence, CRM systems and industry networks Manage projects from early design stages through tender and contractor appointment Protect specifications and minimise product substitution Collaborate with internal teams to support successful project conversion Maintain an accurate project pipeline and CRM records Share market and competitor insights to support future growth initiatives. About You Experience within specification sales, business development or a similar construction products environment A strong understanding of the construction project lifecycle The ability to build credibility with architects, consultants, contractors and key decision-makers Strong commercial awareness and relationship-building skills Experience presenting technical information and influencing product selection The ability to manage a long-term project pipeline effectively Familiarity with CRM platforms and business development tools A proactive, resilient and self-motivated approach Willingness to travel nationally as part of a field-based role. Why Apply? This is an opportunity to join a growing business at an exciting stage of its journey, where your contribution will directly influence market growth, business development and long-term success. You'll have the autonomy to build relationships, create opportunities and make a genuine impact while developing your own career as the business continues to expand.
Oct 07, 2026
Full time
Salary: £60,000 - £70,000 DOE + Bonus + Car Allowance Location: National Field-Based Role (minimum of 1 day per week at the Head office in Norwich) Hours: Full Time - Monday - Friday 7.30am - 4.30pm, with a degree of flexibility Benefits Performance-related bonus Car allowance / Car Birthday day off Hybrid working (1 day per week office-based, remainder field-based) Drive Specifications. Influence Projects. Shape Growth. Our client is an ambitious and rapidly growing UK manufacturer supplying high-quality solutions into the commercial built environment. Following a period of sustained growth and with exciting plans for the future, they are looking to appoint a commercially focused Specification Manager to help drive market expansion and secure specifications across a range of sectors. This is a fantastic opportunity for an experienced specification sales professional who enjoys building relationships, influencing project decisions and managing opportunities from concept through to conversion. The Role As Specification Manager, you will engage with architects, building surveyors, consultants, developers, facilities management professionals and other key project influencers to secure product specifications and generate future project opportunities. Working closely with sales, estimating, technical and marketing teams, you will take ownership of projects throughout the construction lifecycle, helping to ensure specifications are protected and converted into profitable business. Key Responsibilities Develop and maintain relationships with architects, consultants, surveyors and other specifiers Identify and secure product specifications on commercial projects Deliver CPDs, technical presentations and product demonstrations Generate and qualify opportunities using market intelligence, CRM systems and industry networks Manage projects from early design stages through tender and contractor appointment Protect specifications and minimise product substitution Collaborate with internal teams to support successful project conversion Maintain an accurate project pipeline and CRM records Share market and competitor insights to support future growth initiatives. About You Experience within specification sales, business development or a similar construction products environment A strong understanding of the construction project lifecycle The ability to build credibility with architects, consultants, contractors and key decision-makers Strong commercial awareness and relationship-building skills Experience presenting technical information and influencing product selection The ability to manage a long-term project pipeline effectively Familiarity with CRM platforms and business development tools A proactive, resilient and self-motivated approach Willingness to travel nationally as part of a field-based role. Why Apply? This is an opportunity to join a growing business at an exciting stage of its journey, where your contribution will directly influence market growth, business development and long-term success. You'll have the autonomy to build relationships, create opportunities and make a genuine impact while developing your own career as the business continues to expand.
Sales Manager - IoT & Public Safety, UK & Europe 100% Remote (UK-based) with UK & European Travel - £75-85k Base, £150-170k Achievable OTE About the Company We're partnered with a specialist technology company whose secure, real-time video and intelligence solutions get live information from the field to the people who need it, reliably, even where networks are poor. Their technology is trusted by law enforcement, defence, government, critical national infrastructure and enterprise customers operating in some of the most demanding environments anywhere. A reputation for innovation and customer success has made them a genuinely trusted partner across the public safety and security sectors, and the portfolio keeps growing. This is a quota-carrying solution sale with real ownership. Reporting into the senior sales leadership team, you'll drive growth across the UK and Europe. You will identify, develop and close strategic opportunities, led by policing and the wider blue light community, and extending into defence, government, national infrastructure and strategic commercial markets. You'll own the full sales lifecycle from prospecting through solution development, commercial negotiation and contract award, working hand-in-hand with Pre-Sales, Engineering, Product and Delivery. This is a complex, value-led sale rather than a volume or price-led hardware sale. If you're a proven technology seller who builds lasting executive relationships and consistently beats the number, this is a role with genuine scope. Please note: Candidates must have the right to work in the UK (unfortunately sponsorship support is not available at this time) and be able to obtain UK security clearance (SC). Vetting to Baseline (BPSS) will be required as part of the offer process. What You'll Be Doing Carry an annual sales quota and consistently hit or beat revenue and margin targets. Lead complex, consultative sales opportunities from first engagement through to signature. Build and nurture a qualified pipeline strong enough to deliver quarterly and annual numbers, with accurate forecasting in Salesforce. Shape and execute the UK/EU sales strategy in line with the company's growth ambitions, starting with policing and blue light and growing into defence, government and national infrastructure. Develop strategic customer relationships at every level. Partner with Pre-Sales to craft technical solutions that answer customers' requirements, including how live video fits with their existing cameras, networks and control room systems. Run customer evaluations, demos, proof-of-concepts and pilot deployments, often in real operational conditions. Grow existing accounts through expansion strategies that maximise long-term revenue. Cultivate strong relationships with channel & technology partners, camera and platform vendors and system integrators. Feed market intel back into the business. (Competitors, sector needs, emerging technologies). Contribute to bids, framework submissions and strategic proposals, and work with Marketing on lead generation and market awareness. What We're Looking For Several years' experience selling technology solutions (not just devices) into UK policing and blue light, or into defence or government, with a demonstrable record of exceeding targets. Experience running complex, consultative sales cycles, selling on outcomes and value rather than unit price. Confident, engaging senior decisionmakers within public sector or enterprise organisations. Technical credibility in video, connectivity, communications, surveillance, analytics or security technologies. Sharp commercial awareness and the ability to build compelling business cases. Self-motivated and well-organised to work independently in a fully remote role. Happy to travel across the UK and Europe to meet customers, with the amount of travel driven by the opportunities you chase and win. Useful, please highlight on your application: Existing relationships across policing, blue light, defence or critical national infrastructure. Knowledge of public sector procurement frameworks. Experience working through channel partners, technology partners and strategic alliances. Understanding of live video streaming, cellular and network connectivity, IoT, cloud, AI, video analytics or secure communications. Experience selling in European markets. Existing UK security clearance (SC or above). Why This Role? Sell technology that matters; contributing to protecting people, infrastructure and security. A differentiated capability that wins on performance and value, not on unit price. Ownership of the UK/EU territory with executive visibility from day one. A collaborative environment; with Pre-Sales, Engineering, Product and Delivery all pulling in the same direction behind your deals. 100% remote working, with the variety of UK and European travel driven by the customers you chase and win. A growing portfolio of solutions that keeps opening new doors. Package Salary: £75,000 - £85,000 base OTE: £150,000 - £170,000 achievable OTE Additional benefits: insurance benefits, retirement benefits, and flexible vacation/leave policies
Oct 07, 2026
Full time
Sales Manager - IoT & Public Safety, UK & Europe 100% Remote (UK-based) with UK & European Travel - £75-85k Base, £150-170k Achievable OTE About the Company We're partnered with a specialist technology company whose secure, real-time video and intelligence solutions get live information from the field to the people who need it, reliably, even where networks are poor. Their technology is trusted by law enforcement, defence, government, critical national infrastructure and enterprise customers operating in some of the most demanding environments anywhere. A reputation for innovation and customer success has made them a genuinely trusted partner across the public safety and security sectors, and the portfolio keeps growing. This is a quota-carrying solution sale with real ownership. Reporting into the senior sales leadership team, you'll drive growth across the UK and Europe. You will identify, develop and close strategic opportunities, led by policing and the wider blue light community, and extending into defence, government, national infrastructure and strategic commercial markets. You'll own the full sales lifecycle from prospecting through solution development, commercial negotiation and contract award, working hand-in-hand with Pre-Sales, Engineering, Product and Delivery. This is a complex, value-led sale rather than a volume or price-led hardware sale. If you're a proven technology seller who builds lasting executive relationships and consistently beats the number, this is a role with genuine scope. Please note: Candidates must have the right to work in the UK (unfortunately sponsorship support is not available at this time) and be able to obtain UK security clearance (SC). Vetting to Baseline (BPSS) will be required as part of the offer process. What You'll Be Doing Carry an annual sales quota and consistently hit or beat revenue and margin targets. Lead complex, consultative sales opportunities from first engagement through to signature. Build and nurture a qualified pipeline strong enough to deliver quarterly and annual numbers, with accurate forecasting in Salesforce. Shape and execute the UK/EU sales strategy in line with the company's growth ambitions, starting with policing and blue light and growing into defence, government and national infrastructure. Develop strategic customer relationships at every level. Partner with Pre-Sales to craft technical solutions that answer customers' requirements, including how live video fits with their existing cameras, networks and control room systems. Run customer evaluations, demos, proof-of-concepts and pilot deployments, often in real operational conditions. Grow existing accounts through expansion strategies that maximise long-term revenue. Cultivate strong relationships with channel & technology partners, camera and platform vendors and system integrators. Feed market intel back into the business. (Competitors, sector needs, emerging technologies). Contribute to bids, framework submissions and strategic proposals, and work with Marketing on lead generation and market awareness. What We're Looking For Several years' experience selling technology solutions (not just devices) into UK policing and blue light, or into defence or government, with a demonstrable record of exceeding targets. Experience running complex, consultative sales cycles, selling on outcomes and value rather than unit price. Confident, engaging senior decisionmakers within public sector or enterprise organisations. Technical credibility in video, connectivity, communications, surveillance, analytics or security technologies. Sharp commercial awareness and the ability to build compelling business cases. Self-motivated and well-organised to work independently in a fully remote role. Happy to travel across the UK and Europe to meet customers, with the amount of travel driven by the opportunities you chase and win. Useful, please highlight on your application: Existing relationships across policing, blue light, defence or critical national infrastructure. Knowledge of public sector procurement frameworks. Experience working through channel partners, technology partners and strategic alliances. Understanding of live video streaming, cellular and network connectivity, IoT, cloud, AI, video analytics or secure communications. Experience selling in European markets. Existing UK security clearance (SC or above). Why This Role? Sell technology that matters; contributing to protecting people, infrastructure and security. A differentiated capability that wins on performance and value, not on unit price. Ownership of the UK/EU territory with executive visibility from day one. A collaborative environment; with Pre-Sales, Engineering, Product and Delivery all pulling in the same direction behind your deals. 100% remote working, with the variety of UK and European travel driven by the customers you chase and win. A growing portfolio of solutions that keeps opening new doors. Package Salary: £75,000 - £85,000 base OTE: £150,000 - £170,000 achievable OTE Additional benefits: insurance benefits, retirement benefits, and flexible vacation/leave policies
CRM Manager (Klaviyo Migration) London Outside IR35 £400-425 Day Rate 6 month contract Hybrid This is an opportunity to play a leading role in a major CRM and marketing technology transformation. You'll be responsible for helping deliver the migration from Emarsys to Klaviyo while working across marketing, technology, data, and vendor teams to ensure the programme remains on track and key business objectives are achieved. The Company They are a customer-focused organisation investing heavily in modernising their marketing technology stack. Alongside a CRM platform migration, they are also evolving their broader customer data capabilities, creating a highly visible transformation programme with executive sponsorship. The environment is collaborative, fast-paced, and focused on delivering measurable business outcomes. The Role and Deliverables Lead the CRM workstream for the migration from Emarsys to Klaviyo. Act as the key point of coordination between business stakeholders, technology teams, and external vendors. Identify and manage dependencies, risks, and delivery challenges across the programme. Support decision-making by presenting clear recommendations, trade-offs, and delivery options to leadership teams. Ensure customer journeys, campaigns, and CRM capabilities are successfully migrated and aligned to future-state objectives. Drive programme momentum, ensuring actions are owned, prioritised, and delivered to agreed timelines. Your Skills & Experience Strong experience as a CRM Manager, CRM Product Manager, or Marketing Technology Manager within a customer engagement environment. Proven experience delivering a migration to Klaviyo, with a strong understanding of the challenges, dependencies, and best practices involved. Knowledge of marketing automation, customer lifecycle communications, and multi-channel CRM programmes. Experience working with customer data platforms (CDPs) and broader marketing technology ecosystems. Ability to work effectively with senior stakeholders, technical teams, and third-party vendors. Strong delivery focus, with the ability to manage competing priorities across transformation and BAU activity. Experience translating business requirements into practical solutions and clear delivery plans. How to Apply If you have hands-on experience delivering a Klaviyo migration and enjoy driving complex CRM transformation programmes, please apply to discuss the opportunity further.
Oct 07, 2026
Full time
CRM Manager (Klaviyo Migration) London Outside IR35 £400-425 Day Rate 6 month contract Hybrid This is an opportunity to play a leading role in a major CRM and marketing technology transformation. You'll be responsible for helping deliver the migration from Emarsys to Klaviyo while working across marketing, technology, data, and vendor teams to ensure the programme remains on track and key business objectives are achieved. The Company They are a customer-focused organisation investing heavily in modernising their marketing technology stack. Alongside a CRM platform migration, they are also evolving their broader customer data capabilities, creating a highly visible transformation programme with executive sponsorship. The environment is collaborative, fast-paced, and focused on delivering measurable business outcomes. The Role and Deliverables Lead the CRM workstream for the migration from Emarsys to Klaviyo. Act as the key point of coordination between business stakeholders, technology teams, and external vendors. Identify and manage dependencies, risks, and delivery challenges across the programme. Support decision-making by presenting clear recommendations, trade-offs, and delivery options to leadership teams. Ensure customer journeys, campaigns, and CRM capabilities are successfully migrated and aligned to future-state objectives. Drive programme momentum, ensuring actions are owned, prioritised, and delivered to agreed timelines. Your Skills & Experience Strong experience as a CRM Manager, CRM Product Manager, or Marketing Technology Manager within a customer engagement environment. Proven experience delivering a migration to Klaviyo, with a strong understanding of the challenges, dependencies, and best practices involved. Knowledge of marketing automation, customer lifecycle communications, and multi-channel CRM programmes. Experience working with customer data platforms (CDPs) and broader marketing technology ecosystems. Ability to work effectively with senior stakeholders, technical teams, and third-party vendors. Strong delivery focus, with the ability to manage competing priorities across transformation and BAU activity. Experience translating business requirements into practical solutions and clear delivery plans. How to Apply If you have hands-on experience delivering a Klaviyo migration and enjoy driving complex CRM transformation programmes, please apply to discuss the opportunity further.
CRM Manager - Product Manager London Outside IR35This is an opportunity to play a key role in a major customer engagement transformation programme. The organisation has recently partnered with a leading CRM and marketing automation platform and is looking for a Product Manager to help drive a complex migration, working across marketing, technology, and business teams to ensure successful delivery. The Company They are a customer-focused organisation investing heavily in their marketing technology ecosystem. As part of a wider transformation programme, they are modernising their customer communications capabilities across email, push notifications, SMS, WhatsApp, and other engagement channels. With a collaborative and highly engaged team culture, they are looking for a Product Manager who can quickly add value and support a lean function during a critical phase of delivery. The Role and Deliverables Act as the key link between strategic stakeholders, marketing teams, technology teams, and external vendors throughout the migration programme. Support the migration from a legacy CRM platform to Klaviyo, ensuring requirements, dependencies, and risks are clearly understood and managed. Translate business objectives into actionable product deliverables, user stories, and tickets where required. Work closely with leadership to surface key decisions, recommendations, and vendor insights that support programme success. Ensure customer journeys and campaign requirements are effectively captured and migrated while maintaining their intended business outcomes. Coordinate stakeholders across a complex technology landscape, helping teams stay aligned on priorities and delivery milestones. Your Skills & Experience Strong Product Management experience within CRM, marketing technology, customer engagement, or digital transformation environments. Ability to operate between business and technical teams, translating requirements into clear product outcomes. Experience supporting platform migrations or large-scale technology transformation programmes. Strong stakeholder management skills, with the ability to engage leadership, vendors, marketing teams, and technical teams. Understanding of customer journey management, campaign delivery, and multi-channel communication platforms. Experience with Klaviyo would be highly desirable. Familiarity with CDP, CRM, or martech ecosystems would be advantageous. Comfortable working in a hands-on delivery role within a lean, collaborative team. How to Apply If you are a Product Manager with experience delivering CRM or marketing technology transformation projects and are available for an immediate or near-term start, please apply to discuss the opportunity further.
Oct 07, 2026
Full time
CRM Manager - Product Manager London Outside IR35This is an opportunity to play a key role in a major customer engagement transformation programme. The organisation has recently partnered with a leading CRM and marketing automation platform and is looking for a Product Manager to help drive a complex migration, working across marketing, technology, and business teams to ensure successful delivery. The Company They are a customer-focused organisation investing heavily in their marketing technology ecosystem. As part of a wider transformation programme, they are modernising their customer communications capabilities across email, push notifications, SMS, WhatsApp, and other engagement channels. With a collaborative and highly engaged team culture, they are looking for a Product Manager who can quickly add value and support a lean function during a critical phase of delivery. The Role and Deliverables Act as the key link between strategic stakeholders, marketing teams, technology teams, and external vendors throughout the migration programme. Support the migration from a legacy CRM platform to Klaviyo, ensuring requirements, dependencies, and risks are clearly understood and managed. Translate business objectives into actionable product deliverables, user stories, and tickets where required. Work closely with leadership to surface key decisions, recommendations, and vendor insights that support programme success. Ensure customer journeys and campaign requirements are effectively captured and migrated while maintaining their intended business outcomes. Coordinate stakeholders across a complex technology landscape, helping teams stay aligned on priorities and delivery milestones. Your Skills & Experience Strong Product Management experience within CRM, marketing technology, customer engagement, or digital transformation environments. Ability to operate between business and technical teams, translating requirements into clear product outcomes. Experience supporting platform migrations or large-scale technology transformation programmes. Strong stakeholder management skills, with the ability to engage leadership, vendors, marketing teams, and technical teams. Understanding of customer journey management, campaign delivery, and multi-channel communication platforms. Experience with Klaviyo would be highly desirable. Familiarity with CDP, CRM, or martech ecosystems would be advantageous. Comfortable working in a hands-on delivery role within a lean, collaborative team. How to Apply If you are a Product Manager with experience delivering CRM or marketing technology transformation projects and are available for an immediate or near-term start, please apply to discuss the opportunity further.
