A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes / complaints. Disaster Recovery / Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3 /v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA (Apply online only) Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
May 12, 2024
Full time
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes / complaints. Disaster Recovery / Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3 /v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA (Apply online only) Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
May 11, 2024
Contractor
Introduction Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk. Key Responsibilities Responding to and resolving IT-related queries and incidents from internal users Providing excellent customer service and technical support via phone, email, and ticketing system Troubleshooting hardware and software issues, diagnosing and resolving problems Logging and prioritizing incidents and service requests Escalating complex issues to senior team members or other appropriate departments Job Requirements Experience in an IT Service Desk or Helpdesk Analyst role Strong knowledge of IT systems, hardware, and software Excellent problem-solving and analytical skills Good communication skills, both verbal and written Ability to work well under pressure and meet deadlines Customer-focused attitude with a passion for delivering exceptional service How to Apply If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
May 11, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
1st line support engineer / helpdesk Windows, Server/desktop, Office365, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the first instance to ensure prompt resolution. Escalating tickets and working with senior team members to resolve issues Ability to demonstrate understanding of IT and networking principles. Ability to communicate effectively with end users. Ability to use initiative to troubleshoot and reach ticket resolutions. Ability to keep accurate records and record information into ticketing system. You will get experience in supporting a broad range of technologies and working on interesting projects, within the support team. There is time allowed for certification study and they financially reward you for doing so as well! If you are interested, please send across your latest CV.
May 11, 2024
Full time
1st line support engineer / helpdesk Windows, Server/desktop, Office365, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA s. Ket skills: Answering first line support calls and logging into ticketing system. Responding to support calls to ensure customer satisfaction. Troubleshooting issues in the first instance to ensure prompt resolution. Escalating tickets and working with senior team members to resolve issues Ability to demonstrate understanding of IT and networking principles. Ability to communicate effectively with end users. Ability to use initiative to troubleshoot and reach ticket resolutions. Ability to keep accurate records and record information into ticketing system. You will get experience in supporting a broad range of technologies and working on interesting projects, within the support team. There is time allowed for certification study and they financially reward you for doing so as well! If you are interested, please send across your latest CV.
Worth Recruiting Property Industry Recruitment AREA DIRECTOR Residential Estate Agency & Legal Services Location: Woking, GU24 Salary: OTE £60k + Position: Permanent Full Time This is a fantastic opportunity for an exceptional Area Director to join a highly successful national legal conveyancing services covering Essex, Hertfordshire &:North East London. The successful applicant will inherit a well-established, well managed territory within excess of 500 active introducers with still significant potential for growth. Your role will require you to actively engage with existing accounts, to ensure that strong working relationships are maintained, whilst seeking further opportunities to grow/expand these accounts further still. You will also be required to research/source potential new accounts to bring onboard and to seek to grow these to maximum potential. You will have autonomy to manage your own diary in line with call planning, territory management and any necessary administrative tasks, whilst also dealing incoming enquiries/queries etc. (although this work is also supported by an experienced helpdesk team located within our head office). This position would ideally suit an individual who has BDM experience within the Mortgage/Financial Services/Estate Agency space &/or has strong contacts within this sector, along with a good understanding of the conveyancing process. You will also need to demonstrate that you are highly motivated, articulate, engaging, charismatic, energetic and that you have exceptional customer service skills. If this sounds like you, we d love to have a conversation. Skills: The skills required for this Area Director role will include: Previous experience at a senior level Proven sales record and target driven Conveyancing experience Estate agency experience Competitive and commercially aware High level of customer service Superb telephone manner Well presented, ambitious and self-motivated The Company: Our client is a leading conveyancing services company. They have built an excellent reputation and pride themselves on their values and the outstanding customer service they provide to their clients. Benefits: With this Area Director role include: Generous salary and OTE Ongoing training and support Contact Us: If you are interested in this role as an Area Director please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. Please Note: Worth Recruiting are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data only for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: WR38113 Area Director
May 10, 2024
Full time
Worth Recruiting Property Industry Recruitment AREA DIRECTOR Residential Estate Agency & Legal Services Location: Woking, GU24 Salary: OTE £60k + Position: Permanent Full Time This is a fantastic opportunity for an exceptional Area Director to join a highly successful national legal conveyancing services covering Essex, Hertfordshire &:North East London. The successful applicant will inherit a well-established, well managed territory within excess of 500 active introducers with still significant potential for growth. Your role will require you to actively engage with existing accounts, to ensure that strong working relationships are maintained, whilst seeking further opportunities to grow/expand these accounts further still. You will also be required to research/source potential new accounts to bring onboard and to seek to grow these to maximum potential. You will have autonomy to manage your own diary in line with call planning, territory management and any necessary administrative tasks, whilst also dealing incoming enquiries/queries etc. (although this work is also supported by an experienced helpdesk team located within our head office). This position would ideally suit an individual who has BDM experience within the Mortgage/Financial Services/Estate Agency space &/or has strong contacts within this sector, along with a good understanding of the conveyancing process. You will also need to demonstrate that you are highly motivated, articulate, engaging, charismatic, energetic and that you have exceptional customer service skills. If this sounds like you, we d love to have a conversation. Skills: The skills required for this Area Director role will include: Previous experience at a senior level Proven sales record and target driven Conveyancing experience Estate agency experience Competitive and commercially aware High level of customer service Superb telephone manner Well presented, ambitious and self-motivated The Company: Our client is a leading conveyancing services company. They have built an excellent reputation and pride themselves on their values and the outstanding customer service they provide to their clients. Benefits: With this Area Director role include: Generous salary and OTE Ongoing training and support Contact Us: If you are interested in this role as an Area Director please contact the Property Recruitment Team at Worth Recruiting and please send us a copy of your CV. Worth Recruiting Property Industry Recruitment provides a bespoke recruitment service to the Property Industry including roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management and Financial Services. You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: worthrecruiting.me. Please Note: Worth Recruiting are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Worth Recruiting processing and storing your data only for the purposes of your job search. Feedback: We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the Worth Recruiting team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future. Confidentiality: All communications with staff at Worth Recruiting are completely confidential. We will always want to have a conversation with you before we are able to submit your CV to our client. Quote: WR38113 Area Director
Senior IT Network Engineer Salary: £depending on experience + excellent benefits Location: Slough, Berkshire Type: Full Time / Permanent Job Title: Senior Network Engineer Reporting to: IT Manager Remarkable Jobs are delighted to continue supporting a rental client of ours, with the recruitment of a Senior IT Network Engineer. As the Senior IT Network Engineer, your pivotal role involves providing robust IT Network support with a primary focus on network infrastructure. Serving as the main contact for users and the 2nd & 3rd line IT support team, you will specialise in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. This on-site position may require occasional travel to other sites. If you're an experienced Network Engineer with expertise in cutting-edge networking solutions, we encourage you to apply and contribute to our clients dynamic IT support team. Senior IT Network Engineer Key Responsibilities: Lead the design and implementation of complex network architectures. Develop strategies to optimise network performance and scalability. Provide expertise in configuring and maintaining VLANs. Oversee the management of Ubiquity and Cambium networking equipment. Lead and support network projects & system integration. Lead the configuration and maintenance of Fortigate firewalls. Collaborate with the IT team and IT manager to implement advanced security protocols. Oversee the integration and optimisation of CCTV systems within the network. Troubleshoot and resolve advanced issues related to CCTV systems. Implement innovative solutions to enhance network efficiency and security. Document complex network configurations and changes. IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents Senior IT Network Engineer Technical Skills: Extensive experience in configuring VLANs and managing complex network architectures. Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations. Proficiency in working with advanced Ubiquity and Cambium networking equipment. Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls. Expertise in CCTV system integration within a sophisticated network environment. Proven ability to troubleshoot and resolve complex networking issues. Advanced Network Configuration and Management
May 10, 2024
Full time
Senior IT Network Engineer Salary: £depending on experience + excellent benefits Location: Slough, Berkshire Type: Full Time / Permanent Job Title: Senior Network Engineer Reporting to: IT Manager Remarkable Jobs are delighted to continue supporting a rental client of ours, with the recruitment of a Senior IT Network Engineer. As the Senior IT Network Engineer, your pivotal role involves providing robust IT Network support with a primary focus on network infrastructure. Serving as the main contact for users and the 2nd & 3rd line IT support team, you will specialise in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. This on-site position may require occasional travel to other sites. If you're an experienced Network Engineer with expertise in cutting-edge networking solutions, we encourage you to apply and contribute to our clients dynamic IT support team. Senior IT Network Engineer Key Responsibilities: Lead the design and implementation of complex network architectures. Develop strategies to optimise network performance and scalability. Provide expertise in configuring and maintaining VLANs. Oversee the management of Ubiquity and Cambium networking equipment. Lead and support network projects & system integration. Lead the configuration and maintenance of Fortigate firewalls. Collaborate with the IT team and IT manager to implement advanced security protocols. Oversee the integration and optimisation of CCTV systems within the network. Troubleshoot and resolve advanced issues related to CCTV systems. Implement innovative solutions to enhance network efficiency and security. Document complex network configurations and changes. IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents Senior IT Network Engineer Technical Skills: Extensive experience in configuring VLANs and managing complex network architectures. Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations. Proficiency in working with advanced Ubiquity and Cambium networking equipment. Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls. Expertise in CCTV system integration within a sophisticated network environment. Proven ability to troubleshoot and resolve complex networking issues. Advanced Network Configuration and Management
Our client is looking for an HR Advisor for a permanent position, located in Great Yarmouth. RESPONSIBILITIES: Embracing a Business Partnering approach by building strong working relationships and building credibility, through regular communications with senior business leaders to understand and meet on-going/future business requirements, ensuring that HR play a part in the successful achievement of business objectives. Fostering a culture of service excellence, acting as role modelling for Company Values and behaviours maximising the contribution that HR, makes to the organisation both through own efforts and through supporting developing line management to manage their people. Delivering a passionate HR service to our business that is both commercially minded, and customer focussed whilst operationally driven to support a high profile client. The provision of professional and proactive HR advice and guidance within defined business areas within EPS West in line with Company standards and processes. Working in partnership with business leaders and managers to provide guidance and advice on all HR matters always ensuring relevant legislation is adhered to. Leading key change projects and advising client group management on people related risks and ensuring that all areas of change are compliant with relevant legislation. Furthermore, leading and influencing change across areas to support implementation, embedment into and adoption by the business of key change initiatives. Leading and resolving complex employee relations issues ensuring that Company Values and standards are maintained at all times The management of long term and complex absenteeism, including but not limited to medial referral management and the updating of the absence case log. The management of end to end employee lifecycle activities including, but not limited to, Recruitment, Reward, Performance Management, Talent Management and Succession Planning, Retention, Employee Relations, business planning and forecasting. The raising of Helpdesk tickets within the HRIS to facilitate the processing of employee changes. These activities shall include but are not limited to onboarding and leaver processes, assignment, departmental, payroll and other changes to employee's terms and conditions. Supporting client groups in the execution of annual organisation wide activities (e.g. performance development reviews, employee opinion survey and talent management etc.). Leading redeployment processes ensuring that the Company guidelines are followed in line with relevant legislation, Company values and behaviours. Supporting due diligence, bids and tender activities, transition and TUPE exercises ensuring effective communication and compliance. Focusing on behaviours for Diversity & Inclusion by ensuring equality opportunity and fairness in all areas of employment and value the diversity of employees, customers and those living in the communities in which the company has a presence. REQUIREMENTS Degree & CIPD qualified Chartered Member of the CIPD Strong knowledge of Employment Law and complex case management Knowledge and application of HR Metrics Effective interpersonal and communication Skills Effective negotiation and influencing skills Effective coaching skills Problem solving and analytical skills Organisation and time management skills, particularly when dealing with conflicting priorities. Commercial awareness to support the business in making key decisions and understanding the implications of this. Proactive approach to HR as a value-add function Operational HR experience
May 10, 2024
Full time
Our client is looking for an HR Advisor for a permanent position, located in Great Yarmouth. RESPONSIBILITIES: Embracing a Business Partnering approach by building strong working relationships and building credibility, through regular communications with senior business leaders to understand and meet on-going/future business requirements, ensuring that HR play a part in the successful achievement of business objectives. Fostering a culture of service excellence, acting as role modelling for Company Values and behaviours maximising the contribution that HR, makes to the organisation both through own efforts and through supporting developing line management to manage their people. Delivering a passionate HR service to our business that is both commercially minded, and customer focussed whilst operationally driven to support a high profile client. The provision of professional and proactive HR advice and guidance within defined business areas within EPS West in line with Company standards and processes. Working in partnership with business leaders and managers to provide guidance and advice on all HR matters always ensuring relevant legislation is adhered to. Leading key change projects and advising client group management on people related risks and ensuring that all areas of change are compliant with relevant legislation. Furthermore, leading and influencing change across areas to support implementation, embedment into and adoption by the business of key change initiatives. Leading and resolving complex employee relations issues ensuring that Company Values and standards are maintained at all times The management of long term and complex absenteeism, including but not limited to medial referral management and the updating of the absence case log. The management of end to end employee lifecycle activities including, but not limited to, Recruitment, Reward, Performance Management, Talent Management and Succession Planning, Retention, Employee Relations, business planning and forecasting. The raising of Helpdesk tickets within the HRIS to facilitate the processing of employee changes. These activities shall include but are not limited to onboarding and leaver processes, assignment, departmental, payroll and other changes to employee's terms and conditions. Supporting client groups in the execution of annual organisation wide activities (e.g. performance development reviews, employee opinion survey and talent management etc.). Leading redeployment processes ensuring that the Company guidelines are followed in line with relevant legislation, Company values and behaviours. Supporting due diligence, bids and tender activities, transition and TUPE exercises ensuring effective communication and compliance. Focusing on behaviours for Diversity & Inclusion by ensuring equality opportunity and fairness in all areas of employment and value the diversity of employees, customers and those living in the communities in which the company has a presence. REQUIREMENTS Degree & CIPD qualified Chartered Member of the CIPD Strong knowledge of Employment Law and complex case management Knowledge and application of HR Metrics Effective interpersonal and communication Skills Effective negotiation and influencing skills Effective coaching skills Problem solving and analytical skills Organisation and time management skills, particularly when dealing with conflicting priorities. Commercial awareness to support the business in making key decisions and understanding the implications of this. Proactive approach to HR as a value-add function Operational HR experience
Role: IT Manager Location: Cheshire / Crewe Salary: Up to £40,000 Setup: Fully Office based Benefits: Mileage, Pension, Parking and 28 days Holiday Job Summary: Oversee a dynamic technical support/Helpdesk division within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively. Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support. Serve as the primary point of technical escalation for the support team, resolving complex issues within established SLAs. Facilitate training initiatives for yourself and the team, collaborating with other management members for comprehensive development. Ensure thorough documentation and auditing of new client onboarding processes. Manage procurement of software, tools, and equipment within budgetary constraints for the technical teams. Conduct annual performance appraisals for all technical team members, fostering a culture of growth and accountability. Oversee all aspects of technical support staff management, including recruitment, disciplinary actions, and performance targets in collaboration with HR and the Managing Director. Support Account Managers in client reviews, leveraging technical insights to enhance customer relationships. Requirements: Preferably MCP certified or holds an equivalent current Microsoft qualification. Possession of a valid UK driving license. Demonstrated experience in a small to medium-sized business end-user environment. Strong interpersonal skills, capable of effective communication with stakeholders at all levels, including company owners. Proficiency in delivering clear and concise reports and presentations. Proven ability to lead and develop a growing technical team effectively. This role is suitable for a candidate who is looking to get into senior management but also remain hands on if needed. If you are interested then please apply or send your CV to ( tom . - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management
May 09, 2024
Full time
Role: IT Manager Location: Cheshire / Crewe Salary: Up to £40,000 Setup: Fully Office based Benefits: Mileage, Pension, Parking and 28 days Holiday Job Summary: Oversee a dynamic technical support/Helpdesk division within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively. Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support. Serve as the primary point of technical escalation for the support team, resolving complex issues within established SLAs. Facilitate training initiatives for yourself and the team, collaborating with other management members for comprehensive development. Ensure thorough documentation and auditing of new client onboarding processes. Manage procurement of software, tools, and equipment within budgetary constraints for the technical teams. Conduct annual performance appraisals for all technical team members, fostering a culture of growth and accountability. Oversee all aspects of technical support staff management, including recruitment, disciplinary actions, and performance targets in collaboration with HR and the Managing Director. Support Account Managers in client reviews, leveraging technical insights to enhance customer relationships. Requirements: Preferably MCP certified or holds an equivalent current Microsoft qualification. Possession of a valid UK driving license. Demonstrated experience in a small to medium-sized business end-user environment. Strong interpersonal skills, capable of effective communication with stakeholders at all levels, including company owners. Proficiency in delivering clear and concise reports and presentations. Proven ability to lead and develop a growing technical team effectively. This role is suitable for a candidate who is looking to get into senior management but also remain hands on if needed. If you are interested then please apply or send your CV to ( tom . - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management
IT Manager Deeside - On-site 50,000 - 60,000 + Benefits Package Are you a highly skilled and experienced IT Manager looking for an exciting opportunity to lead a small, but growing IT function? Applause IT are hiring an IT Manager to join a manufacturing and distribution business and take charge of all IT-related aspects within the organisation. Having recently moved to the UK, they are in the process of opening a new facility, consisting of a manufacturing hub, distribution centre and office space. In collaboration with the head office I.T team in Europe, you will play a crucial role in establishing the IT systems here in the UK and build the I.T team who will be responsible for the smooth operation and security of I.T infrastructure, as well as providing technical support to staff, and customers. Responsibilities: Oversee the day-to-day operations of the IT department - including automated warehouse and distribution environment. Develop and implement IT strategies, policies, and procedures to ensure the efficient and secure operation of digital infrastructure. Manage infrastructure, including servers and networks Provide technical support to staff, troubleshooting software issues, and ensuring timely resolution of IT-related problems. Collaborate with project teams to ensure the successful delivery of IT projects, utilizing your project management skills. Act as a consultant to senior management, providing expert advice and guidance on IT-related matters. Requirements: Proven experience as an IT Manager or similar role, preferably within a manufacturing environment Strong knowledge and experience in infrastructure management, helpdesk support, project management, and IT consulting. Excellent leadership and team management skills - ability to coach and mentor junior members of staff. Solid understanding of IT systems and networks, including software. Strong troubleshooting and problem-solving IT issues, with a customer-oriented approach. Strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Experience of working in a warehouse / manufacturing setting - with the likes of Warehouse Management Systems (WMS) Click Apply Now to register your interest! IT Manager - Deeside - On-site - 50,000 - 60,000 + Benefits Package
May 09, 2024
Full time
IT Manager Deeside - On-site 50,000 - 60,000 + Benefits Package Are you a highly skilled and experienced IT Manager looking for an exciting opportunity to lead a small, but growing IT function? Applause IT are hiring an IT Manager to join a manufacturing and distribution business and take charge of all IT-related aspects within the organisation. Having recently moved to the UK, they are in the process of opening a new facility, consisting of a manufacturing hub, distribution centre and office space. In collaboration with the head office I.T team in Europe, you will play a crucial role in establishing the IT systems here in the UK and build the I.T team who will be responsible for the smooth operation and security of I.T infrastructure, as well as providing technical support to staff, and customers. Responsibilities: Oversee the day-to-day operations of the IT department - including automated warehouse and distribution environment. Develop and implement IT strategies, policies, and procedures to ensure the efficient and secure operation of digital infrastructure. Manage infrastructure, including servers and networks Provide technical support to staff, troubleshooting software issues, and ensuring timely resolution of IT-related problems. Collaborate with project teams to ensure the successful delivery of IT projects, utilizing your project management skills. Act as a consultant to senior management, providing expert advice and guidance on IT-related matters. Requirements: Proven experience as an IT Manager or similar role, preferably within a manufacturing environment Strong knowledge and experience in infrastructure management, helpdesk support, project management, and IT consulting. Excellent leadership and team management skills - ability to coach and mentor junior members of staff. Solid understanding of IT systems and networks, including software. Strong troubleshooting and problem-solving IT issues, with a customer-oriented approach. Strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Experience of working in a warehouse / manufacturing setting - with the likes of Warehouse Management Systems (WMS) Click Apply Now to register your interest! IT Manager - Deeside - On-site - 50,000 - 60,000 + Benefits Package
Role: IT Support Engineer Location: Exeter Salary: 25,000 - 27,000 I am currently working with a MSP in Exeter looking for an IT Support Engineer to join their rapidly growing Team. In this position you will recive ample opportunities for training and progression and also work with Senior Support & Cloud Engineers to further advance your technical skilset. If you are looking for role which offers the opportunity to work with the latest Cloud Systems, Work with High Level Techies, or even just fancy a new challange - this could be the role for you. Exclusive Benefits: Highly Competetaive Annual Salary ( 25,000 - 27,000) Hybrid Working Clear Cut Progression Plan 25 Days Annual Leave Sick Pay Medical Cover Free Parking Key Requirements: MSP Experience or 2 Years IT Experience Cloud Stack Experience (O365, Azure) Basic Networking Experience If you are intrested in this role, please click APPLY NOW or email your CV directly to (url removed) for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 09, 2024
Full time
Role: IT Support Engineer Location: Exeter Salary: 25,000 - 27,000 I am currently working with a MSP in Exeter looking for an IT Support Engineer to join their rapidly growing Team. In this position you will recive ample opportunities for training and progression and also work with Senior Support & Cloud Engineers to further advance your technical skilset. If you are looking for role which offers the opportunity to work with the latest Cloud Systems, Work with High Level Techies, or even just fancy a new challange - this could be the role for you. Exclusive Benefits: Highly Competetaive Annual Salary ( 25,000 - 27,000) Hybrid Working Clear Cut Progression Plan 25 Days Annual Leave Sick Pay Medical Cover Free Parking Key Requirements: MSP Experience or 2 Years IT Experience Cloud Stack Experience (O365, Azure) Basic Networking Experience If you are intrested in this role, please click APPLY NOW or email your CV directly to (url removed) for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
May 09, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
SOC Analyst Remote Up to £35,000 Nights - Shift Patterns Entry Level to Mid-Level Are you passionate about cybersecurity and looking to kick-start your career as a Security Operations Center (SOC) Analyst? We are seeking enthusiastic individuals to join our clients team in an entry-level SOC Analyst role. Responsibilities: Monitor security events and alerts in real-time to identify potential security incidents. Investigate and analyse security incidents to determine their root cause and impact. Execute incident response procedures and escalate issues as necessary. Document and report security incidents, findings, and actions taken. Collaborate with senior SOC analysts and other IT/security teams to continuously improve security monitoring and incident response capabilities. Requirements: Strong interest in cybersecurity and a desire to pursue a career in this field. Minimum 1 year experience in a helpdesk role. Office 365, Azure, Defender (or similar) Knowledge of networking concepts and basic understanding of cybersecurity principles. Experience with security tools and technologies is a plus (e.g., SIEM, IDS/IPS, endpoint security). Good analytical and problem-solving skills. Ability to work effectively in a team and communicate technical information clearly. Desired Qualifications: Relevant degree or certification in cybersecurity, computer science, or related field. This is a fantastic opportunity for individuals looking to gain hands-on experience in cybersecurity within a supportive and dynamic team environment. Our clients offers comprehensive training and development opportunities to help you grow in your role as a SOC Analyst. To apply, please submit your CV for immediate consideration.
May 09, 2024
Full time
SOC Analyst Remote Up to £35,000 Nights - Shift Patterns Entry Level to Mid-Level Are you passionate about cybersecurity and looking to kick-start your career as a Security Operations Center (SOC) Analyst? We are seeking enthusiastic individuals to join our clients team in an entry-level SOC Analyst role. Responsibilities: Monitor security events and alerts in real-time to identify potential security incidents. Investigate and analyse security incidents to determine their root cause and impact. Execute incident response procedures and escalate issues as necessary. Document and report security incidents, findings, and actions taken. Collaborate with senior SOC analysts and other IT/security teams to continuously improve security monitoring and incident response capabilities. Requirements: Strong interest in cybersecurity and a desire to pursue a career in this field. Minimum 1 year experience in a helpdesk role. Office 365, Azure, Defender (or similar) Knowledge of networking concepts and basic understanding of cybersecurity principles. Experience with security tools and technologies is a plus (e.g., SIEM, IDS/IPS, endpoint security). Good analytical and problem-solving skills. Ability to work effectively in a team and communicate technical information clearly. Desired Qualifications: Relevant degree or certification in cybersecurity, computer science, or related field. This is a fantastic opportunity for individuals looking to gain hands-on experience in cybersecurity within a supportive and dynamic team environment. Our clients offers comprehensive training and development opportunities to help you grow in your role as a SOC Analyst. To apply, please submit your CV for immediate consideration.
Position: Senior MIS Consultant Location: Remote with travel to Buckinghamshire or Leeds Salary: 24,000 - 33,000 Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom? Do you work in a school administration role or similar and looking for a new challenge? As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support. You will also be responsible for delivering training, offering consultancy, and updating guidance documentation. You are a motivated and self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader. The successful candidate can be either fully remote or hybrid working pattern, there will be occasional travel to either the Buckinghamshire or Leeds offices. Responsibilities: Provide MIS support for primary and secondary schools Provide a one-stop shop for telephone support and assistance on schools' MIS software to staff within schools, adhering to priorities for both primary and secondary schools Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting Understand and adhere to MIS KPIs Keep schools regularly informed of progress if a case has been logged or data sent to software supplier Ensure emails are looked at and responded to every day Test and implement new MIS products and upgrades Support the configuration and update of MIS systems in schools, working with colleagues across the company as required Keep abreast of new developments in software and keeping schools informed Impart your specialist knowledge to the MIS Support team through formal and informal training Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions Advise customers on the appropriate training and the relevant medium of delivery Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems. Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions. Develop and maintain high quality support documentation You will report to the MIS Team Lead. Skills/Abilities Essential A professional, cheerful and clear telephone manner with a focus on excellent customer service skills Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN Be familiar with the statutory data returns required for local and national government bodies. Accomplished user of Microsoft Office and associated software packages Excellent problem-solving skills, being able to think outside the box to find resolutions. Able to interpret complex documentation and communicate findings verbally and in written documents. Able to deliver training to a high standard to both groups and one-to-one. Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines. Comfortable working either in a team or independently A self-learner with excellent organisation skills Have an eye for detail. Desirable Experience of working on a busy and demanding helpdesk Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 09, 2024
Full time
Position: Senior MIS Consultant Location: Remote with travel to Buckinghamshire or Leeds Salary: 24,000 - 33,000 Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom? Do you work in a school administration role or similar and looking for a new challenge? As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support. You will also be responsible for delivering training, offering consultancy, and updating guidance documentation. You are a motivated and self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader. The successful candidate can be either fully remote or hybrid working pattern, there will be occasional travel to either the Buckinghamshire or Leeds offices. Responsibilities: Provide MIS support for primary and secondary schools Provide a one-stop shop for telephone support and assistance on schools' MIS software to staff within schools, adhering to priorities for both primary and secondary schools Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting Understand and adhere to MIS KPIs Keep schools regularly informed of progress if a case has been logged or data sent to software supplier Ensure emails are looked at and responded to every day Test and implement new MIS products and upgrades Support the configuration and update of MIS systems in schools, working with colleagues across the company as required Keep abreast of new developments in software and keeping schools informed Impart your specialist knowledge to the MIS Support team through formal and informal training Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions Advise customers on the appropriate training and the relevant medium of delivery Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems. Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions. Develop and maintain high quality support documentation You will report to the MIS Team Lead. Skills/Abilities Essential A professional, cheerful and clear telephone manner with a focus on excellent customer service skills Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN Be familiar with the statutory data returns required for local and national government bodies. Accomplished user of Microsoft Office and associated software packages Excellent problem-solving skills, being able to think outside the box to find resolutions. Able to interpret complex documentation and communicate findings verbally and in written documents. Able to deliver training to a high standard to both groups and one-to-one. Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines. Comfortable working either in a team or independently A self-learner with excellent organisation skills Have an eye for detail. Desirable Experience of working on a busy and demanding helpdesk Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
I'm on the lookout for an Infrastructure Engineer specialist with a strong background in cloud services and modern IT infrastructure management, specifically within the Microsoft ecosystem to join my client based in Cirencester. The company is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free car parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. They are currently transitioning from a hybrid to a cloud-centric infrastructure , They are in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer working with cloud services, with opportunities available to progress into more senior roles. You'll need to have solid experience of working with things like Microsoft 365 suite, AzureAD, Azure Enterprise Application, Exchange online, Teams, M365, Defender, Intune, Microsoft Always on VPN, Entra ID. Any experience with Sophos, Mimecast, Meraki, AWS would be useful but isn't essential. Salary is anywhere up to 50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
May 08, 2024
Full time
I'm on the lookout for an Infrastructure Engineer specialist with a strong background in cloud services and modern IT infrastructure management, specifically within the Microsoft ecosystem to join my client based in Cirencester. The company is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free car parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. They are currently transitioning from a hybrid to a cloud-centric infrastructure , They are in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer working with cloud services, with opportunities available to progress into more senior roles. You'll need to have solid experience of working with things like Microsoft 365 suite, AzureAD, Azure Enterprise Application, Exchange online, Teams, M365, Defender, Intune, Microsoft Always on VPN, Entra ID. Any experience with Sophos, Mimecast, Meraki, AWS would be useful but isn't essential. Salary is anywhere up to 50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
May 08, 2024
Full time
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
May 08, 2024
Full time
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
May 08, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years' experience in an IT / software Support role. This is an excellent opportunity for someone who wants to progress their career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. • Address customer requests for assistance promptly. • Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation for customer issues. • Prioritise incoming issues and route them to the appropriate resources for resolution.
May 08, 2024
Full time
Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years' experience in an IT / software Support role. This is an excellent opportunity for someone who wants to progress their career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. • Address customer requests for assistance promptly. • Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation for customer issues. • Prioritise incoming issues and route them to the appropriate resources for resolution.
Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 08, 2024
Full time
Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Helpdesk Manager - Facilities Management - Bury - Up to £38,000 About the Company We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team. To manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisation's board and clients. Helpdesk Manager The Rewards Salary up to £38,000 + package Benefits Helpdesk Manager - Requirements Worked within an FM or Building services or similar maintenance environment previously Worked on a helpdesk already and understands scheduling/planning Excellent organisation skills, attention to detail and ability to multi-task Strong I.T skills and high-level admin background Good communication skills and telephone manner Helpdesk Manager - Responsibilities To monitor the helpdesk and proactively manage KPI s on the CAFM system To manage computerised PPM and work records To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA s To respond to client problems and resolve all issues To manage and produce reports, survey data and general management reports Train up new staff, PDP s and day-to-day team management. To monitor outstanding work orders and produce backlog reports To assist in invoice or KPI disputes Motivate and manage other staff and manage their training requirements This role would suit a Helpdesk Manager, Senior Helpdesk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy
May 08, 2024
Full time
Helpdesk Manager - Facilities Management - Bury - Up to £38,000 About the Company We are working with a growing Facilities Management organisation who are looking for a Helpdesk Manager for their office in North Manchester to run their expanding helpdesk team. To manage a team of Helpdesk Co-ordinators, undertake training and produce reports for the organisation's board and clients. Helpdesk Manager The Rewards Salary up to £38,000 + package Benefits Helpdesk Manager - Requirements Worked within an FM or Building services or similar maintenance environment previously Worked on a helpdesk already and understands scheduling/planning Excellent organisation skills, attention to detail and ability to multi-task Strong I.T skills and high-level admin background Good communication skills and telephone manner Helpdesk Manager - Responsibilities To monitor the helpdesk and proactively manage KPI s on the CAFM system To manage computerised PPM and work records To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA s To respond to client problems and resolve all issues To manage and produce reports, survey data and general management reports Train up new staff, PDP s and day-to-day team management. To monitor outstanding work orders and produce backlog reports To assist in invoice or KPI disputes Motivate and manage other staff and manage their training requirements This role would suit a Helpdesk Manager, Senior Helpdesk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to (url removed)/privacy-policy