Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Make an impact in one of the UK's largest Indirect Tax teams Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your service skills with interesting and complex assignments to help businesses of all sizes succeed. Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Tax Manager, you'll be joining a high performing VAT team who provide services to a diverse portfolio. These include household names, global multinationals and fast paced privately owned businesses. You'll deal with all matters relating to the management of a portfolio including control of billings and cash collection within the firms' criteria and liaising with HMRC. You'll develop business and seek opportunities to ensure the continued growth of the team. This role is a key one and will work in close partnership with our Partners & Directors. You'll be someone with Significant understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus in the area of VAT Ability to manage a large and varied portfolio Ability and desire to actively seek opportunities for further work Experience of dealing directly with HMRC Experience of dealing with client senior management and key stakeholders Educated to degree level. CTA qualified or equivalent an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Make an impact in one of the UK's largest Indirect Tax teams Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your service skills with interesting and complex assignments to help businesses of all sizes succeed. Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Tax Manager, you'll be joining a high performing VAT team who provide services to a diverse portfolio. These include household names, global multinationals and fast paced privately owned businesses. You'll deal with all matters relating to the management of a portfolio including control of billings and cash collection within the firms' criteria and liaising with HMRC. You'll develop business and seek opportunities to ensure the continued growth of the team. This role is a key one and will work in close partnership with our Partners & Directors. You'll be someone with Significant understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus in the area of VAT Ability to manage a large and varied portfolio Ability and desire to actively seek opportunities for further work Experience of dealing directly with HMRC Experience of dealing with client senior management and key stakeholders Educated to degree level. CTA qualified or equivalent an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description About the Role As a Design Engineer , you will leverage your technical expertise and professional experience to deliver industrial equipment solutions, primarily focusing on pumping, grinding, and screening systems. Working under the guidance of the Engineering Manager, this role involves market research, concept creation, and detailed design. You will contribute to product improvement and customer-centric innovations while ensuring compliance with engineering standards and commercial viability. This position demands strong collaboration with global commercial and manufacturing teams and requires the ability to convert client-driven requirements into profitable and efficient solutions. About the Company NOV is a global leader in providing technology-driven solutions to the energy industry. We deliver innovative equipment and components used in oil and gas drilling and production operations, industrial and renewable sectors. Our commitment to excellence drives us to constantly evolve and enhance our product offerings to better serve our customers worldwide. What We Offer Opportunity to work on diverse and exciting engineering projects Collaborative, inclusive, and innovative work environment Professional growth and development opportunities Access to cutting-edge tools and technologies Key Responsibilities Maintain a strong awareness of global market trends and demands Innovate, design, and develop customer-centric equipment solutions Simplify new and existing product designs to reduce costs and improve production throughput Conduct engineering analyses such as FEA and hand calculations to support modifications and upgrades Produce and review mechanical engineering documentation Ensure all outputs comply with company policies and regulatory standards Participate in internal design reviews and understand their commercial implications Maintain thorough and accurate project documentation Adhere to internal checking, approval, and Engineering Change Procedures Prioritize customer care and uphold quality standards Investigate and resolve engineering queries in a timely and technically sound manner Qualifications & Skills HND in an Engineering discipline or equivalent (Essential) Tertiary education in an Engineering discipline (Desirable) Proficient in 3D CAD software for engineering design and drawings Strong understanding of mechanical engineering principles and related calculations Familiarity with Design for Manufacture, Assembly, and Maintenance Knowledge of industry materials and their applications Understanding of regulatory standards including Machinery (Safety) Directive, PED, ATEX, and REACH Proficient in Microsoft Excel, Word, and Outlook Why Join Us? Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP) Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme Travel Insurance About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
May 02, 2026
Full time
Job Description About the Role As a Design Engineer , you will leverage your technical expertise and professional experience to deliver industrial equipment solutions, primarily focusing on pumping, grinding, and screening systems. Working under the guidance of the Engineering Manager, this role involves market research, concept creation, and detailed design. You will contribute to product improvement and customer-centric innovations while ensuring compliance with engineering standards and commercial viability. This position demands strong collaboration with global commercial and manufacturing teams and requires the ability to convert client-driven requirements into profitable and efficient solutions. About the Company NOV is a global leader in providing technology-driven solutions to the energy industry. We deliver innovative equipment and components used in oil and gas drilling and production operations, industrial and renewable sectors. Our commitment to excellence drives us to constantly evolve and enhance our product offerings to better serve our customers worldwide. What We Offer Opportunity to work on diverse and exciting engineering projects Collaborative, inclusive, and innovative work environment Professional growth and development opportunities Access to cutting-edge tools and technologies Key Responsibilities Maintain a strong awareness of global market trends and demands Innovate, design, and develop customer-centric equipment solutions Simplify new and existing product designs to reduce costs and improve production throughput Conduct engineering analyses such as FEA and hand calculations to support modifications and upgrades Produce and review mechanical engineering documentation Ensure all outputs comply with company policies and regulatory standards Participate in internal design reviews and understand their commercial implications Maintain thorough and accurate project documentation Adhere to internal checking, approval, and Engineering Change Procedures Prioritize customer care and uphold quality standards Investigate and resolve engineering queries in a timely and technically sound manner Qualifications & Skills HND in an Engineering discipline or equivalent (Essential) Tertiary education in an Engineering discipline (Desirable) Proficient in 3D CAD software for engineering design and drawings Strong understanding of mechanical engineering principles and related calculations Familiarity with Design for Manufacture, Assembly, and Maintenance Knowledge of industry materials and their applications Understanding of regulatory standards including Machinery (Safety) Directive, PED, ATEX, and REACH Proficient in Microsoft Excel, Word, and Outlook Why Join Us? Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP) Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme Travel Insurance About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Manpower UK Ltd
Newcastle Upon Tyne, Tyne And Wear
Business Development & Relationship Manager - Newcastle Manpower are exclusively working with a prestigious client in Newcastle who are looking for a Business Development & Relationship Manager to engage on a project until July and potentially longer. This position will suit somebody who is a confident sales professional, happy to promote services to Executives and Business Leaders while valuing excellent Customer Service and having an analytical mindset. Applicants will ideally have Education and/ or Apprenticeship experience. This position is available to start ASAP so we encourage applications without delay. Job Responsibilities Identify and develop new business opportunities to expand the company's client base within the city region and beyond. Build and maintain strong, long-lasting relationships with existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement strategic plans to achieve sales targets and maximise revenue growth. Conduct market research to identify emerging trends, competitor activities, and potential areas for expansion. Collaborate with internal teams to tailor solutions that meet client needs and enhance service delivery. Prepare and deliver compelling presentations and proposals to prospective clients. Negotiate contracts and agreements, ensuring favourable terms for both the company and clients. Maintain accurate records of sales activities, pipeline, and client interactions using CRM systems. Represent the company at industry events, networking functions, and conferences to enhance brand visibility. Required Skills & Qualifications Proven experience in business development, sales, or client relationship management within a professional services environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Strong negotiation and presentation skills, capable of closing deals effectively. Self-motivated with a proactive approach to identifying opportunities and overcoming challenges. Experience using CRM software and other sales tools to manage pipelines and client data. Relevant qualifications such as a degree in Business, Marketing, or related fields are preferred. Knowledge of the Apprenticeships sector and local market dynamics in Newcastle is advantageous. Ability to work independently and as part of a team, demonstrating adaptability and resilience. Take the Next Step in Your Career If you are a driven professional with a passion for building relationships and expanding business opportunities, we want to hear from you. Apply today to join a forward-thinking organisation committed to your professional growth and success.
May 02, 2026
Seasonal
Business Development & Relationship Manager - Newcastle Manpower are exclusively working with a prestigious client in Newcastle who are looking for a Business Development & Relationship Manager to engage on a project until July and potentially longer. This position will suit somebody who is a confident sales professional, happy to promote services to Executives and Business Leaders while valuing excellent Customer Service and having an analytical mindset. Applicants will ideally have Education and/ or Apprenticeship experience. This position is available to start ASAP so we encourage applications without delay. Job Responsibilities Identify and develop new business opportunities to expand the company's client base within the city region and beyond. Build and maintain strong, long-lasting relationships with existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement strategic plans to achieve sales targets and maximise revenue growth. Conduct market research to identify emerging trends, competitor activities, and potential areas for expansion. Collaborate with internal teams to tailor solutions that meet client needs and enhance service delivery. Prepare and deliver compelling presentations and proposals to prospective clients. Negotiate contracts and agreements, ensuring favourable terms for both the company and clients. Maintain accurate records of sales activities, pipeline, and client interactions using CRM systems. Represent the company at industry events, networking functions, and conferences to enhance brand visibility. Required Skills & Qualifications Proven experience in business development, sales, or client relationship management within a professional services environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Strong negotiation and presentation skills, capable of closing deals effectively. Self-motivated with a proactive approach to identifying opportunities and overcoming challenges. Experience using CRM software and other sales tools to manage pipelines and client data. Relevant qualifications such as a degree in Business, Marketing, or related fields are preferred. Knowledge of the Apprenticeships sector and local market dynamics in Newcastle is advantageous. Ability to work independently and as part of a team, demonstrating adaptability and resilience. Take the Next Step in Your Career If you are a driven professional with a passion for building relationships and expanding business opportunities, we want to hear from you. Apply today to join a forward-thinking organisation committed to your professional growth and success.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. Due to ongoing development and growth, we have an exciting new role for a Practice Support Manager to join our modern, centrally located Bournemouth office , close to rail and bus links. A new and interesting role, you will have the opportunity to lead improvements in practice administration and operational efficiency. You will be providing high-quality administrative and operational support. It's a senior role within the administration and practice support function with scope to influence processes. The role focuses on organising, tracking, and coordinating key compliance and regulatory processes, ensuring they run smoothly, consistently, and on time. This is a hands-on support role for someone who is highly organised, systems-minded, and comfortable working across teams. Key responsibilities to include: Overseeing client onboarding and anti-money laundering processes Supporting partners with company secretarial and engagement letter management Reviewing client fees and assisting with proposal preparation Maintaining and analysing practice data Supporting operational teams in client interactions Providing leadership and support to the administration team Recommending and implementing best practice in practice administration processes Leading and delivering practice administration projects About you We are looking for candidates with the following skills and experience: Experience in an administrative, coordination, or operational support role ideally within an accounting practice or other professional services environment Strong IT skills and confidence working with systems, data, and documentation Experience with Microsoft Office 365, Teams and Co-pilot. Comfortable using web based systems. CCH experience would be beneficial Highly organised with strong attention to detail Confident and professional communicator, including with partners Process-driven with the ability to follow up and ensure standards are met Strong IT capability and confidence working with systems and data Discreet, trustworthy, and commercially aware Proactive, improvement-focused, and able to adapt under pressure Full benefits available for the Practice Support Manager Pension scheme 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days). Group life assurance 4 x salary Hybrid working - 2 days at home subject to office demands Opportunity to purchase additional holiday days Access to our employee benefits portal - cashback and vouchers on everyday purchases Employee Assistance Programme Employee Referral Bonus - we're always looking for talented individuals to join our team Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations About us TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.
May 02, 2026
Full time
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. Due to ongoing development and growth, we have an exciting new role for a Practice Support Manager to join our modern, centrally located Bournemouth office , close to rail and bus links. A new and interesting role, you will have the opportunity to lead improvements in practice administration and operational efficiency. You will be providing high-quality administrative and operational support. It's a senior role within the administration and practice support function with scope to influence processes. The role focuses on organising, tracking, and coordinating key compliance and regulatory processes, ensuring they run smoothly, consistently, and on time. This is a hands-on support role for someone who is highly organised, systems-minded, and comfortable working across teams. Key responsibilities to include: Overseeing client onboarding and anti-money laundering processes Supporting partners with company secretarial and engagement letter management Reviewing client fees and assisting with proposal preparation Maintaining and analysing practice data Supporting operational teams in client interactions Providing leadership and support to the administration team Recommending and implementing best practice in practice administration processes Leading and delivering practice administration projects About you We are looking for candidates with the following skills and experience: Experience in an administrative, coordination, or operational support role ideally within an accounting practice or other professional services environment Strong IT skills and confidence working with systems, data, and documentation Experience with Microsoft Office 365, Teams and Co-pilot. Comfortable using web based systems. CCH experience would be beneficial Highly organised with strong attention to detail Confident and professional communicator, including with partners Process-driven with the ability to follow up and ensure standards are met Strong IT capability and confidence working with systems and data Discreet, trustworthy, and commercially aware Proactive, improvement-focused, and able to adapt under pressure Full benefits available for the Practice Support Manager Pension scheme 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days). Group life assurance 4 x salary Hybrid working - 2 days at home subject to office demands Opportunity to purchase additional holiday days Access to our employee benefits portal - cashback and vouchers on everyday purchases Employee Assistance Programme Employee Referral Bonus - we're always looking for talented individuals to join our team Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations About us TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.
STORE MANAGER LUXURY BEAUTY LONDON UP TO 50,000 Are you passionate about luxury skincare or wellness, and delivering exceptional client experiences? Zachary Daniels Recruitment has partnered with a prestigious beauty brand to find a dynamic and entrepreneurial Store Manager to lead their flagship boutique in Central London . This is more than just a management role - it's an opportunity to represent a globally celebrated brand at the forefront of botanical skincare, cosmetics, and fragrance innovation. As Store Manager , you'll be responsible for upholding impeccable service standards, driving commercial performance, and leading a team of expert Beauty Therapists with confidence and care. What's in it for you? Up to 50,000 + Commission + Bonus Generous product discount No Sunday working Uniform allowance Ongoing development and access to exclusive global brand events And much more Your Role as Store Manager: Oversee day-to-day operations of the boutique and treatment rooms, ensuring a luxurious and seamless customer journey. Inspire and develop a high-performing team, cultivating a strong service culture and collaborative spirit. Drive business growth through personalised clienteling, in-store events, and strong local networking. Maintain operational excellence in stock management, scheduling, and adherence to treatment protocols. Execute impactful client experiences and brand activations within the boutique. Build and maintain partnerships with nearby luxury businesses to increase brand exposure. What You'll Bring: Proven experience as a Retail Store Manager managing high-end beauty, spa, or luxury retail environments A genuine passion for skincare and the beauty industry A strong sales drive and a talent for creating bespoke client journeys Exceptional leadership and coaching ability Commercial acumen with strong performance and KPI awareness A polished, confident presence and warm, client-focused attitude If you are a Store Manager Boutique Manager Spa Manager Luxury Retail Manager then this could be the role for you! BH35813
May 02, 2026
Full time
STORE MANAGER LUXURY BEAUTY LONDON UP TO 50,000 Are you passionate about luxury skincare or wellness, and delivering exceptional client experiences? Zachary Daniels Recruitment has partnered with a prestigious beauty brand to find a dynamic and entrepreneurial Store Manager to lead their flagship boutique in Central London . This is more than just a management role - it's an opportunity to represent a globally celebrated brand at the forefront of botanical skincare, cosmetics, and fragrance innovation. As Store Manager , you'll be responsible for upholding impeccable service standards, driving commercial performance, and leading a team of expert Beauty Therapists with confidence and care. What's in it for you? Up to 50,000 + Commission + Bonus Generous product discount No Sunday working Uniform allowance Ongoing development and access to exclusive global brand events And much more Your Role as Store Manager: Oversee day-to-day operations of the boutique and treatment rooms, ensuring a luxurious and seamless customer journey. Inspire and develop a high-performing team, cultivating a strong service culture and collaborative spirit. Drive business growth through personalised clienteling, in-store events, and strong local networking. Maintain operational excellence in stock management, scheduling, and adherence to treatment protocols. Execute impactful client experiences and brand activations within the boutique. Build and maintain partnerships with nearby luxury businesses to increase brand exposure. What You'll Bring: Proven experience as a Retail Store Manager managing high-end beauty, spa, or luxury retail environments A genuine passion for skincare and the beauty industry A strong sales drive and a talent for creating bespoke client journeys Exceptional leadership and coaching ability Commercial acumen with strong performance and KPI awareness A polished, confident presence and warm, client-focused attitude If you are a Store Manager Boutique Manager Spa Manager Luxury Retail Manager then this could be the role for you! BH35813
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Learning & Development Manager Department: People & Culture Salary : £40,000 + up to 20% annual bonus + £3000 - £4000 service charge Hours : Monday - Friday 09:00 - 17:30, occasional weekend may be required Join a luxury hospitality brand where people create exceptional guest experiences and a culture that nurtures talent click apply for full job details
May 02, 2026
Full time
Learning & Development Manager Department: People & Culture Salary : £40,000 + up to 20% annual bonus + £3000 - £4000 service charge Hours : Monday - Friday 09:00 - 17:30, occasional weekend may be required Join a luxury hospitality brand where people create exceptional guest experiences and a culture that nurtures talent click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
ROLE: Regional Sales Manager HOURS: 40 per Week SALARY: up to £48,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £58,000 per year BENEFITS: Company Car, Bonus, Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Field Based - covering branches across North Wales, Merseyside, Staffordshire, West Midlands and Ireland Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Regional Sales Manager to join our award-winning trade branch network, responsible for identifying, growing, and maximising strong customer relationships with commercial trade customers, to drive sales and increased market share. The focus of this role is on leading a team of Area Sales Managers who are responsible for building strong customer relationships to maximise volume, income and margin. WHAT OUR REGIONAL SALES MANAGERS DO: Take responsibility for the Regional sales and development for new and existing customers whilst driving sales through 4 Area Sales Managers in the West Midlands and North Wales plus 1 Territory Manger in Ireland. Plan and implement regional sales strategies and business plans, in line with regional sales and profit targets which drives the overall company plan. Support Regional activities to assist in the exceeding financial targets. In conjunction with Regional Manager, support activities relating to profitability across the region. Develop, train and motivate Trade Branch Teams, supporting the Regional Manager Review customer accounts and build strong relationships with our exisitng customer base, ensuring customer satisfaction across the region. Identify, attract and establish new customers, securing sales opportunities and market share growth Keep up to date with competitor activity, changes within the market and the wider industry WHAT WE NEED FROM OUR REGIONAL SALES MANAGERS: A full driving license is essential Previous experience within field-based business development and sales generation Previous experience within building, merchanting or industrial supplies industry Strong commercial awareness, an excellent negotiator and able to drive profitable sales. Accomplished at preparing and delivering sales presentations to a diverse customer base Excellent people management, communication and motivational skills. A confident IT user and able to utilise data into sales opportunities. WHAT WE OFFER OUR REGIONAL SALES MANAGERS: You will be rewarded with a very competitive basic salary An excellent bonus scheme Company Car 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Regional Sales Manager HOURS: 40 per Week SALARY: up to £48,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £58,000 per year BENEFITS: Company Car, Bonus, Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Field Based - covering branches across North Wales, Merseyside, Staffordshire, West Midlands and Ireland Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Regional Sales Manager to join our award-winning trade branch network, responsible for identifying, growing, and maximising strong customer relationships with commercial trade customers, to drive sales and increased market share. The focus of this role is on leading a team of Area Sales Managers who are responsible for building strong customer relationships to maximise volume, income and margin. WHAT OUR REGIONAL SALES MANAGERS DO: Take responsibility for the Regional sales and development for new and existing customers whilst driving sales through 4 Area Sales Managers in the West Midlands and North Wales plus 1 Territory Manger in Ireland. Plan and implement regional sales strategies and business plans, in line with regional sales and profit targets which drives the overall company plan. Support Regional activities to assist in the exceeding financial targets. In conjunction with Regional Manager, support activities relating to profitability across the region. Develop, train and motivate Trade Branch Teams, supporting the Regional Manager Review customer accounts and build strong relationships with our exisitng customer base, ensuring customer satisfaction across the region. Identify, attract and establish new customers, securing sales opportunities and market share growth Keep up to date with competitor activity, changes within the market and the wider industry WHAT WE NEED FROM OUR REGIONAL SALES MANAGERS: A full driving license is essential Previous experience within field-based business development and sales generation Previous experience within building, merchanting or industrial supplies industry Strong commercial awareness, an excellent negotiator and able to drive profitable sales. Accomplished at preparing and delivering sales presentations to a diverse customer base Excellent people management, communication and motivational skills. A confident IT user and able to utilise data into sales opportunities. WHAT WE OFFER OUR REGIONAL SALES MANAGERS: You will be rewarded with a very competitive basic salary An excellent bonus scheme Company Car 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Job Title: Lettings Manager Contract Type: Permanent Salary: £51,887.16 (£57,177.14 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Lettings Manager You will be responsible for scoping, delivering, implementing and embedding change to the Group approach to the management of voids and lettings processes in order to deliver sustainable and successful tenancies. You will also develop delivery plans for improvement actions that support our overarching business-wide Customer Experience and Empty Homes Improvement Plans.You will support the Head of Lettings to lead and manage the delivery of quality, effective, national lettings service for social housing, working closely with colleagues from Asset Services and Housing Services to ensure that homes are let quickly and appropriately, at the required standard. You will own and maintain related procedures to ensure that they reflect legislative requirements and best practice. You will monitor CORE submissions and other reporting (internal and external) relating to our lettings performance, and our compliance with nomination agreements. You will manage operational relationships with CBL partnerships, ensuring we fulfil any contractual requirements in our mission to end homelessness. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. You will drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money. About you We are looking for someone with:• Demonstrable commitment to the Riverside Values • Proven ability to lead and motivate teams, and manage performance• Experience of managing a team responsible for allocations & lettings• A strong customer focus, with excellent communication and influencing skills. • Experience of successfully developing, implementing and monitoring project and service improvement plans. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays• Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Lead the Lettings Service to deliver end to end management of empty homes, ensuring excellent cross functional working to constantly drive down rent loss. Build constructive relationships with colleagues in Asset Services and Housing Services, collaborating to deliver reductions in re-let times.• Take ownership and accountability of the delivery of the improvement of the end-to-end process for property lettings and having efficient management of new build handovers. Ensure appropriate service standards, process and workflows are defined and created.• Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture. Lead the team to achieve high levels of satisfaction with the lettings process to establish a positive relationship with new customers at the start of their tenancy.• Be accountable for void management data and tenancy data as input by the team at the start of tenancies. • Work collaboratively across the organisation ensuring that services meet the needs of our diverse customers, and the communities in which we work. • Manage relationships and / or contracts with CBL partnerships, achieving value for money and continually reviewing how we can improve outcomes. • Proactively manage and motivate a highly skilled and adaptive team. Provide clear
May 02, 2026
Full time
Job Title: Lettings Manager Contract Type: Permanent Salary: £51,887.16 (£57,177.14 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Lettings Manager You will be responsible for scoping, delivering, implementing and embedding change to the Group approach to the management of voids and lettings processes in order to deliver sustainable and successful tenancies. You will also develop delivery plans for improvement actions that support our overarching business-wide Customer Experience and Empty Homes Improvement Plans.You will support the Head of Lettings to lead and manage the delivery of quality, effective, national lettings service for social housing, working closely with colleagues from Asset Services and Housing Services to ensure that homes are let quickly and appropriately, at the required standard. You will own and maintain related procedures to ensure that they reflect legislative requirements and best practice. You will monitor CORE submissions and other reporting (internal and external) relating to our lettings performance, and our compliance with nomination agreements. You will manage operational relationships with CBL partnerships, ensuring we fulfil any contractual requirements in our mission to end homelessness. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. You will drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money. About you We are looking for someone with:• Demonstrable commitment to the Riverside Values • Proven ability to lead and motivate teams, and manage performance• Experience of managing a team responsible for allocations & lettings• A strong customer focus, with excellent communication and influencing skills. • Experience of successfully developing, implementing and monitoring project and service improvement plans. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays• Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Lead the Lettings Service to deliver end to end management of empty homes, ensuring excellent cross functional working to constantly drive down rent loss. Build constructive relationships with colleagues in Asset Services and Housing Services, collaborating to deliver reductions in re-let times.• Take ownership and accountability of the delivery of the improvement of the end-to-end process for property lettings and having efficient management of new build handovers. Ensure appropriate service standards, process and workflows are defined and created.• Champion the customer and lead by example, role modelling our Riverside values, to create a strong customer focused culture. Lead the team to achieve high levels of satisfaction with the lettings process to establish a positive relationship with new customers at the start of their tenancy.• Be accountable for void management data and tenancy data as input by the team at the start of tenancies. • Work collaboratively across the organisation ensuring that services meet the needs of our diverse customers, and the communities in which we work. • Manage relationships and / or contracts with CBL partnerships, achieving value for money and continually reviewing how we can improve outcomes. • Proactively manage and motivate a highly skilled and adaptive team. Provide clear
Job Title: People and Culture Business Partner Location: Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda; or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania) (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.) Contract Type: Full-time (40 hours per week), long-term engagement Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country. Target Start Date: As soon as possible Application Closing Date: May 17, :59 EDT This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Paid leaves Competitive benefits Learning opportunities and 5 learning and development (L&D) days per year More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link: Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: P&C Business Partner Grade: 8 Reports to: Chief People & Culture Officer(CPCO) Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country Direct Reports: N/A Department: People & Culture 1- Purpose: The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people s practice and quality standards. The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce. 2- Accountability & Responsibilities: Operational delivery (40%) Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs. Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected. Works with CPCO, P&C team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues. Supports adherence to safety, security and Safeguarding policies and procedures in COs. Employee Relations and Employee Services (30%) Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs. Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records. Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases. Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions. Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms Quality Assurance (20%) Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People s capacity in country. Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits actions. Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation. Diversity, Equity Inclusion and Accessibility (10%) Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location. Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress. Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week. Analyses DEIA data to make recommendations and support implementation of agreed actions. Perform other duties as assigned 3- Scope (geographical and/or functional), Impact and Autonomy The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters. 4- Leadership and Staff management Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC). 5- Information requirement for decision-making Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation. Policy changes are to be approved by the CPCO. 6- Innovation and Improvements The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices. Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security. 7- . click apply for full job details
May 02, 2026
Full time
Job Title: People and Culture Business Partner Location: Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda; or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania) (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.) Contract Type: Full-time (40 hours per week), long-term engagement Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country. Target Start Date: As soon as possible Application Closing Date: May 17, :59 EDT This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Paid leaves Competitive benefits Learning opportunities and 5 learning and development (L&D) days per year More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link: Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: P&C Business Partner Grade: 8 Reports to: Chief People & Culture Officer(CPCO) Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country Direct Reports: N/A Department: People & Culture 1- Purpose: The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people s practice and quality standards. The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce. 2- Accountability & Responsibilities: Operational delivery (40%) Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs. Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected. Works with CPCO, P&C team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues. Supports adherence to safety, security and Safeguarding policies and procedures in COs. Employee Relations and Employee Services (30%) Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs. Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records. Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases. Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions. Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms Quality Assurance (20%) Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People s capacity in country. Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits actions. Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation. Diversity, Equity Inclusion and Accessibility (10%) Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location. Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress. Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week. Analyses DEIA data to make recommendations and support implementation of agreed actions. Perform other duties as assigned 3- Scope (geographical and/or functional), Impact and Autonomy The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters. 4- Leadership and Staff management Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC). 5- Information requirement for decision-making Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation. Policy changes are to be approved by the CPCO. 6- Innovation and Improvements The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices. Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security. 7- . click apply for full job details
ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,918 basic salary per year BONUS/OTE: Realistic total earning potential of up to £34,718 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Branch Supervisor HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,918 basic salary per year BONUS/OTE: Realistic total earning potential of up to £34,718 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH SUPERVISORS DO: Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR BRANCH SUPERVISORS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH SUPERVISORS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
About The Refugee Council The Refugee Council is the nation s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. We have offices across the UK where our Services teams provide support to refugees at local level. Inclusion and Accessibility Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. Our Values Our values underpin everything we do: Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do. Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform. Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country. Respectful: We are respectful of all those we interact with. We treat everyone our staff, volunteers, beneficiaries, partners and people we disagree with with the same respect, professionalism and understanding. About the role The Employment Adviser provides specialist, client focused support to refugees and people seeking asylum within Doncaster s Integrated Refugee & Asylum Services. Working under the direction of the Project Manager, the Adviser delivers employability interventions including assessments, workshops, and one to one guidance. They prepare clients for competitive employment, support progression into training, volunteering, and work placements, and help secure sustainable jobs. The role manages a defined caseload, tailoring support plans to individual needs, and contributes to project outcomes by meeting agreed targets for client progression. The Adviser collaborates with employers, training providers, and community partners to create opportunities, while maintaining accurate records and reporting progress to the Project Manager. Contract and hours: Fixed term, part-time, 21 hours per week. Staff Benefits To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including: Training & Development Employee Assistance Programme Pension Scheme Work Life Balance Policies Employer-Sponsored Volunteering And more. Let s work together to improve the lives of refugees in the UK - apply on our website today. Closing date: 8 May 2026. Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
May 02, 2026
Full time
About The Refugee Council The Refugee Council is the nation s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. We have offices across the UK where our Services teams provide support to refugees at local level. Inclusion and Accessibility Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. Our Values Our values underpin everything we do: Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do. Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform. Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country. Respectful: We are respectful of all those we interact with. We treat everyone our staff, volunteers, beneficiaries, partners and people we disagree with with the same respect, professionalism and understanding. About the role The Employment Adviser provides specialist, client focused support to refugees and people seeking asylum within Doncaster s Integrated Refugee & Asylum Services. Working under the direction of the Project Manager, the Adviser delivers employability interventions including assessments, workshops, and one to one guidance. They prepare clients for competitive employment, support progression into training, volunteering, and work placements, and help secure sustainable jobs. The role manages a defined caseload, tailoring support plans to individual needs, and contributes to project outcomes by meeting agreed targets for client progression. The Adviser collaborates with employers, training providers, and community partners to create opportunities, while maintaining accurate records and reporting progress to the Project Manager. Contract and hours: Fixed term, part-time, 21 hours per week. Staff Benefits To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including: Training & Development Employee Assistance Programme Pension Scheme Work Life Balance Policies Employer-Sponsored Volunteering And more. Let s work together to improve the lives of refugees in the UK - apply on our website today. Closing date: 8 May 2026. Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career