Description Hello, we're Starling. Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are. Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. The Leadership Development Partner is a pivotal strategic role, reporting to the Head of Talent Development. This high-impact individual is responsible for co-designing, executing, and evolving the leadership development approach for leaders and managers across Starling and optimising the performance of leadership teams during a critical period of leadership transformation and scaling. The Partner will ensure leaders possess both the objective-focused skillset (the 'what' of leadership, e.g., objective setting, performance management) and the EQ/psychological safety mindset (the 'how') required to drive high performance and growth for all colleagues. This role is essential for creating a consistent "golden thread" across all leadership training, from first-line managers up to the C-Suite. Key Responsibilities Programme Design and Delivery: Extensive People Programme design and delivery preferably from a large scale professional environment (e.g. FMCG, Tech, Banking, Retail) Co-design, implement, and enhance leadership development initiatives that drives Starling's leaders to be world-class leaders Team Effectiveness and Interventions: Deploy diagnostic tools to assess the alignment, and performance of teams. Create and facilitate high-impact team effectiveness sessions (off-sites, workshops) that improve alignment, collaboration, trust and performance. Coaching and Advisory: Act as a coach for teams and individuals, observing dynamics and providing real-time feedback to help teams navigate change and drive performance Collaborate in building coaching/mentoring programmes and peer-to-peer learning networks within the leadership population to foster a culture of shared wisdom and enterprise leadership development Build strong relations with Senior People Partners to co-create and deliver effective solutions to teams Requirements Significant experience in both leadership development and OD/Team Effectiveness. Experience in designing, delivering, and evaluating high-impact leadership programs Proven influencing and co-creating skills to partner across the organisation, regardless of reporting lines Expert facilitation skills with the ability to 'read a room' Ability to balance creating high impact strategic programmes with a flexible, 'hands-on' delivery approach at pace Experience operating within a scaling organisation or the FinTech sector Experience in using AI in Leadership Development programmes or a passion for using AI and technology Certification in psychometric and organisational effectiveness tools Experience in supporting large-scale change programmes. Applications for this role will close on Friday 24th April at 3pm. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Apr 14, 2026
Full time
Description Hello, we're Starling. Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are. Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world! And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank. The Leadership Development Partner is a pivotal strategic role, reporting to the Head of Talent Development. This high-impact individual is responsible for co-designing, executing, and evolving the leadership development approach for leaders and managers across Starling and optimising the performance of leadership teams during a critical period of leadership transformation and scaling. The Partner will ensure leaders possess both the objective-focused skillset (the 'what' of leadership, e.g., objective setting, performance management) and the EQ/psychological safety mindset (the 'how') required to drive high performance and growth for all colleagues. This role is essential for creating a consistent "golden thread" across all leadership training, from first-line managers up to the C-Suite. Key Responsibilities Programme Design and Delivery: Extensive People Programme design and delivery preferably from a large scale professional environment (e.g. FMCG, Tech, Banking, Retail) Co-design, implement, and enhance leadership development initiatives that drives Starling's leaders to be world-class leaders Team Effectiveness and Interventions: Deploy diagnostic tools to assess the alignment, and performance of teams. Create and facilitate high-impact team effectiveness sessions (off-sites, workshops) that improve alignment, collaboration, trust and performance. Coaching and Advisory: Act as a coach for teams and individuals, observing dynamics and providing real-time feedback to help teams navigate change and drive performance Collaborate in building coaching/mentoring programmes and peer-to-peer learning networks within the leadership population to foster a culture of shared wisdom and enterprise leadership development Build strong relations with Senior People Partners to co-create and deliver effective solutions to teams Requirements Significant experience in both leadership development and OD/Team Effectiveness. Experience in designing, delivering, and evaluating high-impact leadership programs Proven influencing and co-creating skills to partner across the organisation, regardless of reporting lines Expert facilitation skills with the ability to 'read a room' Ability to balance creating high impact strategic programmes with a flexible, 'hands-on' delivery approach at pace Experience operating within a scaling organisation or the FinTech sector Experience in using AI in Leadership Development programmes or a passion for using AI and technology Certification in psychometric and organisational effectiveness tools Experience in supporting large-scale change programmes. Applications for this role will close on Friday 24th April at 3pm. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Commercial Officer Oxford - Hybrid 6-month Contract 33.51 per hour - Umbrella ARM have an exciting opportunity for a Commercial Officer to join a global leader in aerospace innovation. The Role: Act as the primary commercial point of contact for the Customer Support Manager or Sales Manager, leading the negotiation and execution of contract amendments and change orders associated with the ?By the Hours? Proactively monitor contractual terms and performance, preparing and managing the pricing renewal process to ensure continued profitability. Monitor aircraft flying rates to ensure the timely and accurate consolidation of customer invoices. Collaborate with cross-functional teams to meticulously update and validate the business case in response to contract changes. Requirements: A Bachelor's or Master's degree in Business, Engineering, Aerospace Management, or a related field. Proven experience in a commercial, contract management, or a related business role, demonstrating strong commercial acumen. Demonstrable experience in supporting contract negotiations. You must be adept at financial analysis, business case development, and managing contract profitability. Excellent communication and interpersonal skills, with a proven ability to influence and build robust relationships with a diverse range of internal and external stakeholders. Highly organised with a meticulous attention to detail. You must have the ability to manage multiple contracts simultaneously and prioritise effectively to meet business deadlines. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 14, 2026
Contractor
Commercial Officer Oxford - Hybrid 6-month Contract 33.51 per hour - Umbrella ARM have an exciting opportunity for a Commercial Officer to join a global leader in aerospace innovation. The Role: Act as the primary commercial point of contact for the Customer Support Manager or Sales Manager, leading the negotiation and execution of contract amendments and change orders associated with the ?By the Hours? Proactively monitor contractual terms and performance, preparing and managing the pricing renewal process to ensure continued profitability. Monitor aircraft flying rates to ensure the timely and accurate consolidation of customer invoices. Collaborate with cross-functional teams to meticulously update and validate the business case in response to contract changes. Requirements: A Bachelor's or Master's degree in Business, Engineering, Aerospace Management, or a related field. Proven experience in a commercial, contract management, or a related business role, demonstrating strong commercial acumen. Demonstrable experience in supporting contract negotiations. You must be adept at financial analysis, business case development, and managing contract profitability. Excellent communication and interpersonal skills, with a proven ability to influence and build robust relationships with a diverse range of internal and external stakeholders. Highly organised with a meticulous attention to detail. You must have the ability to manage multiple contracts simultaneously and prioritise effectively to meet business deadlines. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Job Title: IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Ernest Gordon Recruitment Limited
Reading, Berkshire
Sales Executive (Car Detailing Products) £50,000 - £55,000 OTE + Uncapped Commission + Company Car + Progression + Product Training + Remote Position + Weekdays Only + Benefits Milton Keynes / Reading / M3 Corridor Are you a keen salesperson with experience in B2B, field sales looking to join a well-established company that offers a lucrative earning potential with uncapped commission and a company car? Are you a car salesperson looking for a healthier work life balance, with a role that is weekdays only and offers autonomy with a remote position? This company was established over three decades ago and since then has grown its successful operation to a national level. The company are a chemical manufacturer that primarily distribute automotive products to car dealerships and garages across the UK. In this role the suitable candidate will be expected to generate their own leads and visit client sites to bolster the sales pipeline of the business. You will be covering a patch that encompasses Milton Keynes to Southampton. This role would suit a car salesperson, that has experience in cross selling automotive detailing products, that is now looking for a weekdays only role for a healthier work life balance. The Role: 8:30 - 5 Monday - Friday Travel to car dealerships and garages from Milton Keynes to Southampton to West London to Basingstoke Carry out account management and work to maintain existing relationships with clients Conduct your own research and develop new leads to bring first time clients to the pipeline Report to the Sales Manager frequently to ensure targets are being met Preserve an efficient CRM to allow for transparency across the business The Person: Experience in car sales Experience in B2B, field sales Job Reference: BBBH24150d Key Words: Business, Development, Executive, Chemicals, Automotive, Milton Keynes, Reading, Basingstoke, West London, Winchester, Southampton We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 14, 2026
Full time
Sales Executive (Car Detailing Products) £50,000 - £55,000 OTE + Uncapped Commission + Company Car + Progression + Product Training + Remote Position + Weekdays Only + Benefits Milton Keynes / Reading / M3 Corridor Are you a keen salesperson with experience in B2B, field sales looking to join a well-established company that offers a lucrative earning potential with uncapped commission and a company car? Are you a car salesperson looking for a healthier work life balance, with a role that is weekdays only and offers autonomy with a remote position? This company was established over three decades ago and since then has grown its successful operation to a national level. The company are a chemical manufacturer that primarily distribute automotive products to car dealerships and garages across the UK. In this role the suitable candidate will be expected to generate their own leads and visit client sites to bolster the sales pipeline of the business. You will be covering a patch that encompasses Milton Keynes to Southampton. This role would suit a car salesperson, that has experience in cross selling automotive detailing products, that is now looking for a weekdays only role for a healthier work life balance. The Role: 8:30 - 5 Monday - Friday Travel to car dealerships and garages from Milton Keynes to Southampton to West London to Basingstoke Carry out account management and work to maintain existing relationships with clients Conduct your own research and develop new leads to bring first time clients to the pipeline Report to the Sales Manager frequently to ensure targets are being met Preserve an efficient CRM to allow for transparency across the business The Person: Experience in car sales Experience in B2B, field sales Job Reference: BBBH24150d Key Words: Business, Development, Executive, Chemicals, Automotive, Milton Keynes, Reading, Basingstoke, West London, Winchester, Southampton We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
IT Service Design Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service Management characteristics of services and products as they progress through delivery. As an IT Service Design Manager, you will bring experience in service management and service operations, supported by strong practical knowledge of service design. You will lead the Service Design phase services and products, coordinating activities and resources to ensure a smooth and wellmanaged handover into Service Transition. Working in alignment with the ITIL Service Management framework, you will collaborate with stakeholders across design, architecture, IT Operations and wider business areas. When we build new services or transform and modernise existing services you'll make sure that service design is consistent, highquality, and fully integrated into the wider delivery lifecycle. What skills, knowledge and experience will you need? Proven experience delivering highquality Service Design in a fastpaced environment. Strong track record of engaging with stakeholders to provide clear analysis, insights, and recommendations. Solid understanding of the ITIL framework, supported by relevant qualifications. Demonstrated ability to work collaboratively across teams and build effective working relationships. You and your role We are looking for someone with strong experience in delivering highquality Service Design. Here you'll apply service design principles to create effective, reliable and services that are used by millions of people. You will also work closely with a range of stakeholders, engaging regularly to gather insights, provide analysis and offer wellinformed recommendations - you'll need good communication skills and to be able translate complex information into clear guidance. You expertise is underpinned by your understanding of the ITIL framework, supported by relevant qualifications. You will use this knowledge to ensure service design approaches are aligned with established best practice and organisational standards. We don't work in silos. You'll collaborate across different functions, building strong relationships and contributing to a positive, productive working environment and a strong community of practice. Your approach will help ensure services are designed and delivered in a way that supports both operational needs and wider organisational goals. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 24 days rising to 26 days after one year (and 31 days over time) You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Zachary Daniels Recruitment
Craigavon, County Armagh
Assistant Manager Fashion Retail Craigavon Salary up to 32,000 + Bonus & Benefits Are you a passionate Assistant Manager ready to take the next step in your career? We're looking for a dynamic Assistant Manager to help lead a high performing team in a fast paced fashion retail environment with a multi-million-pound annual turnover . In this role, you'll support the Store Manager in driving commercial success, delivering exceptional customer experiences, and developing a large team of sales associates. You'll play a key role in maintaining high visual and operational standards while motivating the team to exceed sales targets and deliver outstanding service. Assistant Manager Key Responsibilities: Support the Store Manager in leading and motivating a large team of associates Drive sales performance and contribute to achieving a multi-million turnover target Deliver exceptional customer service and create an engaging shopping experience Coach, develop, and inspire team members to reach their full potential Ensure high standards of visual merchandising and store presentation Support recruitment, training, and performance management Monitor KPIs and take action to maximise store performance What We Offer - The Benefits: 25% staff discoun t in-store and online Bonus and incentive opportunities Access to a free health and wellbeing portal Ongoing development and career progression opportunities A supportive and energetic team environment If you're a motivated Assistant Manager who thrives in a fast-paced environment and loves fashion, we'd love to hear from you. Apply now and take the next step in your retail management career. Assistant Manager Fashion Retail Craigavon Salary up to 32,000 + Bonus & Benefits BH35703
Apr 14, 2026
Full time
Assistant Manager Fashion Retail Craigavon Salary up to 32,000 + Bonus & Benefits Are you a passionate Assistant Manager ready to take the next step in your career? We're looking for a dynamic Assistant Manager to help lead a high performing team in a fast paced fashion retail environment with a multi-million-pound annual turnover . In this role, you'll support the Store Manager in driving commercial success, delivering exceptional customer experiences, and developing a large team of sales associates. You'll play a key role in maintaining high visual and operational standards while motivating the team to exceed sales targets and deliver outstanding service. Assistant Manager Key Responsibilities: Support the Store Manager in leading and motivating a large team of associates Drive sales performance and contribute to achieving a multi-million turnover target Deliver exceptional customer service and create an engaging shopping experience Coach, develop, and inspire team members to reach their full potential Ensure high standards of visual merchandising and store presentation Support recruitment, training, and performance management Monitor KPIs and take action to maximise store performance What We Offer - The Benefits: 25% staff discoun t in-store and online Bonus and incentive opportunities Access to a free health and wellbeing portal Ongoing development and career progression opportunities A supportive and energetic team environment If you're a motivated Assistant Manager who thrives in a fast-paced environment and loves fashion, we'd love to hear from you. Apply now and take the next step in your retail management career. Assistant Manager Fashion Retail Craigavon Salary up to 32,000 + Bonus & Benefits BH35703
A progressive chartered accountant firm is seeking an experienced Private Client Tax Manager in Birmingham. This role involves managing tax advisory projects, ensuring compliance, and mentoring junior staff. The ideal candidate has significant experience in private client tax, strong technical knowledge, and exceptional communication skills. The company offers career progression, flexible benefits, and a supportive work environment focused on team development and diversity.
Apr 14, 2026
Full time
A progressive chartered accountant firm is seeking an experienced Private Client Tax Manager in Birmingham. This role involves managing tax advisory projects, ensuring compliance, and mentoring junior staff. The ideal candidate has significant experience in private client tax, strong technical knowledge, and exceptional communication skills. The company offers career progression, flexible benefits, and a supportive work environment focused on team development and diversity.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing VAT Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals as well as public sector and not for profit entities. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Job Description This role will provide VAT advisory services to a wide range of organisations. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients including being involved in special assignments on an ad hoc basis, whilst ensuring the Firm's quality and risk standards are met. The role will be supported by the VAT Director and VAT Partner. Responsibilities Provide VAT advisory services with some compliance element to a wide range of clients, getting involved in special assignments on an ad hoc basis. Ensure the Firm's quality control procedures are adhered to as appropriate, and the Firm's professional standards are met. Highlight risk, quality control and technical matters to the Partner/ Director, whilst exercising judgement within agreed parameters. Develop professional relationships with clients and within the Firm, adapting the approach for the relevant audience. Take ownership and manage a portfolio of clients including client take on and engagement; billings and recovery rates; and debt management. To act as a key point of contact within the Firm for the client, together with the Partner/ Director. This will involve responding promptly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. There will be an expectation that you will take full responsibility for project delivery on the portfolio. Ensure assignments are completed within agreed budgets and timescales and keep client/ Partner/ Director informed of overruns. Liaise with HMRC and other stakeholders. Self-development and continuing professional education with a view to progressing within the Firm. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Requirements An in depth, up to date, technical knowledge of VAT and the ability to deal with complex issues Project and staff management experience Ability to manage a client portfolio profitably Experience of dealing with client management and HMRC CTA and/or ACA qualified or experienced within HMRC Demonstrable VAT advisory experience Take personal responsibility for own decisions and actions. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 14, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing VAT Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals as well as public sector and not for profit entities. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Job Description This role will provide VAT advisory services to a wide range of organisations. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients including being involved in special assignments on an ad hoc basis, whilst ensuring the Firm's quality and risk standards are met. The role will be supported by the VAT Director and VAT Partner. Responsibilities Provide VAT advisory services with some compliance element to a wide range of clients, getting involved in special assignments on an ad hoc basis. Ensure the Firm's quality control procedures are adhered to as appropriate, and the Firm's professional standards are met. Highlight risk, quality control and technical matters to the Partner/ Director, whilst exercising judgement within agreed parameters. Develop professional relationships with clients and within the Firm, adapting the approach for the relevant audience. Take ownership and manage a portfolio of clients including client take on and engagement; billings and recovery rates; and debt management. To act as a key point of contact within the Firm for the client, together with the Partner/ Director. This will involve responding promptly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. There will be an expectation that you will take full responsibility for project delivery on the portfolio. Ensure assignments are completed within agreed budgets and timescales and keep client/ Partner/ Director informed of overruns. Liaise with HMRC and other stakeholders. Self-development and continuing professional education with a view to progressing within the Firm. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Requirements An in depth, up to date, technical knowledge of VAT and the ability to deal with complex issues Project and staff management experience Ability to manage a client portfolio profitably Experience of dealing with client management and HMRC CTA and/or ACA qualified or experienced within HMRC Demonstrable VAT advisory experience Take personal responsibility for own decisions and actions. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
IT Risk & Controls Lead £75,000 + 15% bonus Hybrid (3 days per week in St Albans) Large, well-known consumer brand Are you ready to take ownership of IT controls and play a pivotal role in shaping how a major consumer organisation manages risk, governance, and technology assurance? This is a high-impact position where you'll lead the development of IT control frameworks across a sophisticated digital landscape - influencing senior leaders, guiding best practice, and driving continuous improvement.We're looking for someone who can bring structure, insight, and leadership to a growing technology function. What you'll be doing As the Lead IT Audit & Controls Manager , you will: Develop and embed the organisation's IT General Controls and risk frameworks , ensuring they remain fit for purpose across a modern, cloud-first environment. Act as the IT controls subject matter expert , providing clear direction and expert guidance to senior stakeholders, project teams, and third-party partners. Drive adoption and cultural alignment , helping teams understand, follow, and champion strong governance throughout the technology estate. Support ongoing improvements in IT audit, risk management, and compliance , particularly in relation to regulatory frameworks such as SOX and ISA-315. Oversee supplier assurance and risk monitoring , ensuring key partners maintain robust control environments. Produce regular reporting and insight for senior leadership , giving transparency over risk, control effectiveness, and remediation progress. What we're looking for You'll thrive here if you bring: Strong experience in IT audit, IT risk, or IT controls leadership Deep knowledge of IT General Controls (ITGC) and regulated compliance frameworks Confidence operating at senior levels, influencing decisions and simplifying complex control topics Experience working with multi-vendor technology environments and global teams A proactive, improvement-focused mindset, always looking for ways to strengthen and streamline governance What's on offer £75,000 base salary 15% annual bonus Hybrid working - three days a week in our St Albans office The chance to shape a critical function in a large, high-profile consumer business
Apr 14, 2026
Full time
IT Risk & Controls Lead £75,000 + 15% bonus Hybrid (3 days per week in St Albans) Large, well-known consumer brand Are you ready to take ownership of IT controls and play a pivotal role in shaping how a major consumer organisation manages risk, governance, and technology assurance? This is a high-impact position where you'll lead the development of IT control frameworks across a sophisticated digital landscape - influencing senior leaders, guiding best practice, and driving continuous improvement.We're looking for someone who can bring structure, insight, and leadership to a growing technology function. What you'll be doing As the Lead IT Audit & Controls Manager , you will: Develop and embed the organisation's IT General Controls and risk frameworks , ensuring they remain fit for purpose across a modern, cloud-first environment. Act as the IT controls subject matter expert , providing clear direction and expert guidance to senior stakeholders, project teams, and third-party partners. Drive adoption and cultural alignment , helping teams understand, follow, and champion strong governance throughout the technology estate. Support ongoing improvements in IT audit, risk management, and compliance , particularly in relation to regulatory frameworks such as SOX and ISA-315. Oversee supplier assurance and risk monitoring , ensuring key partners maintain robust control environments. Produce regular reporting and insight for senior leadership , giving transparency over risk, control effectiveness, and remediation progress. What we're looking for You'll thrive here if you bring: Strong experience in IT audit, IT risk, or IT controls leadership Deep knowledge of IT General Controls (ITGC) and regulated compliance frameworks Confidence operating at senior levels, influencing decisions and simplifying complex control topics Experience working with multi-vendor technology environments and global teams A proactive, improvement-focused mindset, always looking for ways to strengthen and streamline governance What's on offer £75,000 base salary 15% annual bonus Hybrid working - three days a week in our St Albans office The chance to shape a critical function in a large, high-profile consumer business
Store Manager Manchester Premium Retail Up to 40k + Commission This is an opportunity for an experienced Store Manager to step into a key leadership role within a premium retail environment experiencing strong growth and momentum. As Store Manager, you will drive commercial performance, leading from the front and embedding a strong, sales-focused culture. This is a hands-on position suited to someone who thrives on the shop floor and leads through example, energy and presence. The Role As a Store manager full ownership of store performance and KPIs Lead by example through confident, proactive selling Coach and develop the team to drive conversion and ATV Maintain high visual and operational standards Help build a positive, high-performance culture on the shop floor Deliver commercial results and maintaining overall store performance About You Experience as an Store Manager or in a similar leadership role within retail Commercially aware and motivated by targets Hands-on leadership style with strong floor presence Confident supporting team development and performance improvement Professional, driven and eager to grow within a scaling business Package Competitive basic salary Uncapped commission structure Strong earning potential linked to performance Opportunity to be part of a growing premium retail business This is a great opportunity for a commercially driven Store Manager who thrives in a sales-led environment and is ready to take on greater responsibility. If this aligns with your experience and ambitions, apply now or get in touch for a confidential conversation. BH35483
Apr 14, 2026
Full time
Store Manager Manchester Premium Retail Up to 40k + Commission This is an opportunity for an experienced Store Manager to step into a key leadership role within a premium retail environment experiencing strong growth and momentum. As Store Manager, you will drive commercial performance, leading from the front and embedding a strong, sales-focused culture. This is a hands-on position suited to someone who thrives on the shop floor and leads through example, energy and presence. The Role As a Store manager full ownership of store performance and KPIs Lead by example through confident, proactive selling Coach and develop the team to drive conversion and ATV Maintain high visual and operational standards Help build a positive, high-performance culture on the shop floor Deliver commercial results and maintaining overall store performance About You Experience as an Store Manager or in a similar leadership role within retail Commercially aware and motivated by targets Hands-on leadership style with strong floor presence Confident supporting team development and performance improvement Professional, driven and eager to grow within a scaling business Package Competitive basic salary Uncapped commission structure Strong earning potential linked to performance Opportunity to be part of a growing premium retail business This is a great opportunity for a commercially driven Store Manager who thrives in a sales-led environment and is ready to take on greater responsibility. If this aligns with your experience and ambitions, apply now or get in touch for a confidential conversation. BH35483
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Apr 14, 2026
Full time
Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Food & Beverage Administrator Location: Ascot Salary: £25,500 + £3,000 - £4,000 service charge Hours: 09:00 - 17:30 - 5 days out of 7 Join a luxury hospitality brand where they deliver extraordinary guest experiences through passion, personality, and creativity. We are seeking a Food & Beverage Administrator to support the F&B team and ensure seamless operations. Key Responsibilities: Provide comprehensive administrative support to the F&B Manager and outlet managers. Manage office operations, supplies, correspondence, and reservations. Coordinate diaries, meetings, and internal/external communications. Assist with menus, promotions, research, and competitor analysis. Uphold the highest standards of guest experience, health & safety, and office presentation. Requirements: Hospitality background with operational experience preferred. Strong administration and organizational skills; proficient in MS Office. Experience with Opera and Delphi systems is a plus. Excellent communication, teamwork, and initiative. Flexible, able to work weekends, holidays, and key events. Why us? Be part of a culture that values Passion, Personality, Respect, Teamwork, and Creativity . Access tailored learning opportunities, Academy programs, and personal development planning. Contribute to memorable guest experiences and a supportive, collaborative workplace. Apply today to join a team where your skills and personality shine, and help us continue to be treasured by guests and celebrated worldwide .
Apr 14, 2026
Full time
Food & Beverage Administrator Location: Ascot Salary: £25,500 + £3,000 - £4,000 service charge Hours: 09:00 - 17:30 - 5 days out of 7 Join a luxury hospitality brand where they deliver extraordinary guest experiences through passion, personality, and creativity. We are seeking a Food & Beverage Administrator to support the F&B team and ensure seamless operations. Key Responsibilities: Provide comprehensive administrative support to the F&B Manager and outlet managers. Manage office operations, supplies, correspondence, and reservations. Coordinate diaries, meetings, and internal/external communications. Assist with menus, promotions, research, and competitor analysis. Uphold the highest standards of guest experience, health & safety, and office presentation. Requirements: Hospitality background with operational experience preferred. Strong administration and organizational skills; proficient in MS Office. Experience with Opera and Delphi systems is a plus. Excellent communication, teamwork, and initiative. Flexible, able to work weekends, holidays, and key events. Why us? Be part of a culture that values Passion, Personality, Respect, Teamwork, and Creativity . Access tailored learning opportunities, Academy programs, and personal development planning. Contribute to memorable guest experiences and a supportive, collaborative workplace. Apply today to join a team where your skills and personality shine, and help us continue to be treasured by guests and celebrated worldwide .
Senior Field Sales Manager - Hospitality & Leisure (B2B) Location: London, Home Counties & South East (Field-Based) Salary: £35,000 - £50,000 Basic + Uncapped Bonus + Car Allowance + Benefits Type: Full-Time, Permanent Working Pattern: Monday - Friday The Opportunity We are recruiting for an ambitious and commercially driven Senior Field Sales Manager to join a fast-growing, customer-focused B2B organisation operating within the hospitality and leisure sector. This is a high-impact, field-based sales role focused on new business development, account growth, and long-term relationship management across a defined territory. You will work with pubs, hotels, bars, golf clubs, and leisure venues, helping them access industry-leading supplier partnerships while delivering measurable value and savings. This position is ideal for a motivated sales professional who thrives on autonomy, enjoys building relationships, and wants clear progression alongside uncapped earning potential. The Role As a Senior Field Sales Manager, you will be responsible for managing and developing your own territory, driving both new business and revenue growth from existing accounts. You will engage decision-makers, convert prospects into trading customers, and build long-term partnerships across the hospitality and leisure market. Key responsibilities include: Proactively generating new business across pubs, hotels, bars, golf clubs, and leisure venues Managing and growing an existing customer base to increase sales and retention Building strong, long-term client relationships from initial meeting through to onboarding and trading Identifying commercial opportunities and driving territory growth Collaborating with internal procurement, customer service, and senior leadership teams Promoting partner supplier solutions and increasing membership engagement Delivering a consultative, customer-first sales approach This is a field-based role with occasional monthly visits to the company's Head Office (near Bristol). About You We are looking for a results-driven field sales professional who is confident, proactive, and passionate about relationship-led selling. Essential experience and skills: Proven track record in field sales (ideally within food & drink, hospitality, or leisure sectors) Strong new business development and account management experience Ability to manage the full sales cycle from prospecting to conversion Excellent relationship-building and communication skills Commercial awareness and understanding of the UK hospitality, catering, or leisure industries Highly self-motivated with a proactive, tenacious attitude Strong organisational and time management skills Confident, professional, and customer-focused approach Good IT skills including MS Office Full, clean UK driving licence Desirable: Previous operational experience within hospitality (restaurants, bars, hotels, or leisure venues) What's on Offer £35,000 - £50,000 basic salary (DOE) Uncapped bonus scheme Car allowance Laptop and mobile phone 21 days holiday + bank holidays (with option to buy additional leave) Length of service rewards Company pension Structured training and personal development plan Clear career progression opportunities Supportive, collaborative and friendly team culture Regular team socials and incentives About the Company Our client is a well-established and rapidly expanding B2B organisation within the UK purchasing and supplier network space, supporting thousands of hospitality and leisure businesses nationwide. They are known for their collaborative culture, strong supplier partnerships, and commitment to employee development and career growth. If you are a self-starter who enjoys autonomy, building relationships, and exceeding sales targets within a dynamic field environment, this role offers an excellent platform to accelerate your career and earnings.
Apr 14, 2026
Full time
Senior Field Sales Manager - Hospitality & Leisure (B2B) Location: London, Home Counties & South East (Field-Based) Salary: £35,000 - £50,000 Basic + Uncapped Bonus + Car Allowance + Benefits Type: Full-Time, Permanent Working Pattern: Monday - Friday The Opportunity We are recruiting for an ambitious and commercially driven Senior Field Sales Manager to join a fast-growing, customer-focused B2B organisation operating within the hospitality and leisure sector. This is a high-impact, field-based sales role focused on new business development, account growth, and long-term relationship management across a defined territory. You will work with pubs, hotels, bars, golf clubs, and leisure venues, helping them access industry-leading supplier partnerships while delivering measurable value and savings. This position is ideal for a motivated sales professional who thrives on autonomy, enjoys building relationships, and wants clear progression alongside uncapped earning potential. The Role As a Senior Field Sales Manager, you will be responsible for managing and developing your own territory, driving both new business and revenue growth from existing accounts. You will engage decision-makers, convert prospects into trading customers, and build long-term partnerships across the hospitality and leisure market. Key responsibilities include: Proactively generating new business across pubs, hotels, bars, golf clubs, and leisure venues Managing and growing an existing customer base to increase sales and retention Building strong, long-term client relationships from initial meeting through to onboarding and trading Identifying commercial opportunities and driving territory growth Collaborating with internal procurement, customer service, and senior leadership teams Promoting partner supplier solutions and increasing membership engagement Delivering a consultative, customer-first sales approach This is a field-based role with occasional monthly visits to the company's Head Office (near Bristol). About You We are looking for a results-driven field sales professional who is confident, proactive, and passionate about relationship-led selling. Essential experience and skills: Proven track record in field sales (ideally within food & drink, hospitality, or leisure sectors) Strong new business development and account management experience Ability to manage the full sales cycle from prospecting to conversion Excellent relationship-building and communication skills Commercial awareness and understanding of the UK hospitality, catering, or leisure industries Highly self-motivated with a proactive, tenacious attitude Strong organisational and time management skills Confident, professional, and customer-focused approach Good IT skills including MS Office Full, clean UK driving licence Desirable: Previous operational experience within hospitality (restaurants, bars, hotels, or leisure venues) What's on Offer £35,000 - £50,000 basic salary (DOE) Uncapped bonus scheme Car allowance Laptop and mobile phone 21 days holiday + bank holidays (with option to buy additional leave) Length of service rewards Company pension Structured training and personal development plan Clear career progression opportunities Supportive, collaborative and friendly team culture Regular team socials and incentives About the Company Our client is a well-established and rapidly expanding B2B organisation within the UK purchasing and supplier network space, supporting thousands of hospitality and leisure businesses nationwide. They are known for their collaborative culture, strong supplier partnerships, and commitment to employee development and career growth. If you are a self-starter who enjoys autonomy, building relationships, and exceeding sales targets within a dynamic field environment, this role offers an excellent platform to accelerate your career and earnings.
Materials & Logistics Manager sought by a world leader in the manufacture of automotive components. The company provides quality products, services and solutions worldwide to customers in over 150 countries. Due to an internal promotion, they seek a senior materials management professional to join their Sunderland team as the Materials & Logistics Manager. Your role as Materials & Logistics Manager: Reporting to the Operations Manager, you will be responsible for a team of Materials Expeditors and a Materials Supervisor operating in a fast-paced, customer-driven JIT environment. JIT Materials Planning & Control Ensure continuous material availability to support JIT production with zero line stoppages Manage supplier call-offs, sequenced releases, and short lead-time adjustments driven by customer schedule changes Lead expediting activities to mitigate material shortages and supply risk Proactively identify potential disruptions and implement effective recovery and contingency plans Maintain accuracy of MRP parameters, BOMs, and sequencing data to support JIT performance Operate confidently with large and complex data sets (e.g. 1,500 part numbers with multiple data attributes) Logistics & Warehousing Oversee inbound, internal, and line-side logistics within a low-inventory, high-velocity JIT environment Ensure efficient goods receipt, storage, picking, kitting, and line feeding Maintain high standards of inventory accuracy, FIFO, traceability, and space optimisation Minimise premium freight and non-value-added handling Leadership & Financial Accountability Lead, motivate, and develop materials and warehouse teams operating across shifts 5 x direct reports: 4 x Expeditors and 1 x Materials Supervisor Set clear expectations aligned to KPIs such as OTIF, material availability and line stoppage prevention Manage MP&L budgets, inventory investment and freight spend, identifying ongoing cost reduction opportunities Ensure full compliance with company policies and procedures Supplier, Customer & Cross-Functional Interface Act as the primary escalation point for suppliers within the JIT supply chain Work closely with Production, Quality, Finance and Customer teams to respond rapidly to schedule fluctuations Manage model phase-out activity to minimise obsolescence and support robust customer liability recovery Provide accurate forecasting and KPI reporting using designated SCM tools Support customer audits, launches and internal reviews Continuous Improvement Drive lean logistics initiatives, including kanban systems and line-side optimisation Improve inventory turns while protecting production continuity Track and improve performance across material availability, inventory accuracy, premium freight and supplier delivery Your experience as Materials & Logistics Manager: Proven leadership experience in Materials, Logistics or Supply Chain within a JIT automotive, manufacturing or engineering enviroment Strong knowledge of JIT operations, schedule volatility and risk management Experience leading materials expediting and warehouse teams Strong ERP/MRP knowledge with a data-driven approach to decision making Degree or equivalent experience in Supply Chain, Logistics, Operations or related discipline Experience of end to end material and logistics management with focus on inbound freight Excellent communication and stakeholder management skills Strong people leadership capability with a results-focused mindset Proficient in Microsoft Office Will consider relocators at own expense Desirable experience: Working knowledge of QAD and/or SAP Familiarity with IATF 16949 Professional logistics qualification Benefits Package: Salary from £58,000 depending on experience Optional 9 day working fortnight Employee well-being program Occupational health & physiotherapy availability Ongoing training and career development Access to High Street discounts & benefits Reward & Recognition awards Employee Assistance Program (available for family members too) 24/7, 365 days 24/7 Virtual GP (available for family members too) 26 days holiday bank holidays, increasing with service Enhanced pension scheme and death in service benefits Cycle to work salary sacrifice scheme Onsite facilities including free parking Potential to travel and support other sites and initiatives Materials & Logistics Manager Sunderland, Tyne & Wear From £58,000 depending on experience benefits
Apr 14, 2026
Full time
Materials & Logistics Manager sought by a world leader in the manufacture of automotive components. The company provides quality products, services and solutions worldwide to customers in over 150 countries. Due to an internal promotion, they seek a senior materials management professional to join their Sunderland team as the Materials & Logistics Manager. Your role as Materials & Logistics Manager: Reporting to the Operations Manager, you will be responsible for a team of Materials Expeditors and a Materials Supervisor operating in a fast-paced, customer-driven JIT environment. JIT Materials Planning & Control Ensure continuous material availability to support JIT production with zero line stoppages Manage supplier call-offs, sequenced releases, and short lead-time adjustments driven by customer schedule changes Lead expediting activities to mitigate material shortages and supply risk Proactively identify potential disruptions and implement effective recovery and contingency plans Maintain accuracy of MRP parameters, BOMs, and sequencing data to support JIT performance Operate confidently with large and complex data sets (e.g. 1,500 part numbers with multiple data attributes) Logistics & Warehousing Oversee inbound, internal, and line-side logistics within a low-inventory, high-velocity JIT environment Ensure efficient goods receipt, storage, picking, kitting, and line feeding Maintain high standards of inventory accuracy, FIFO, traceability, and space optimisation Minimise premium freight and non-value-added handling Leadership & Financial Accountability Lead, motivate, and develop materials and warehouse teams operating across shifts 5 x direct reports: 4 x Expeditors and 1 x Materials Supervisor Set clear expectations aligned to KPIs such as OTIF, material availability and line stoppage prevention Manage MP&L budgets, inventory investment and freight spend, identifying ongoing cost reduction opportunities Ensure full compliance with company policies and procedures Supplier, Customer & Cross-Functional Interface Act as the primary escalation point for suppliers within the JIT supply chain Work closely with Production, Quality, Finance and Customer teams to respond rapidly to schedule fluctuations Manage model phase-out activity to minimise obsolescence and support robust customer liability recovery Provide accurate forecasting and KPI reporting using designated SCM tools Support customer audits, launches and internal reviews Continuous Improvement Drive lean logistics initiatives, including kanban systems and line-side optimisation Improve inventory turns while protecting production continuity Track and improve performance across material availability, inventory accuracy, premium freight and supplier delivery Your experience as Materials & Logistics Manager: Proven leadership experience in Materials, Logistics or Supply Chain within a JIT automotive, manufacturing or engineering enviroment Strong knowledge of JIT operations, schedule volatility and risk management Experience leading materials expediting and warehouse teams Strong ERP/MRP knowledge with a data-driven approach to decision making Degree or equivalent experience in Supply Chain, Logistics, Operations or related discipline Experience of end to end material and logistics management with focus on inbound freight Excellent communication and stakeholder management skills Strong people leadership capability with a results-focused mindset Proficient in Microsoft Office Will consider relocators at own expense Desirable experience: Working knowledge of QAD and/or SAP Familiarity with IATF 16949 Professional logistics qualification Benefits Package: Salary from £58,000 depending on experience Optional 9 day working fortnight Employee well-being program Occupational health & physiotherapy availability Ongoing training and career development Access to High Street discounts & benefits Reward & Recognition awards Employee Assistance Program (available for family members too) 24/7, 365 days 24/7 Virtual GP (available for family members too) 26 days holiday bank holidays, increasing with service Enhanced pension scheme and death in service benefits Cycle to work salary sacrifice scheme Onsite facilities including free parking Potential to travel and support other sites and initiatives Materials & Logistics Manager Sunderland, Tyne & Wear From £58,000 depending on experience benefits
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
Apr 14, 2026
Full time
Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .
Manager, Financial Risk (Assets & Market Entry) page is loaded Manager, Financial Risk (Assets & Market Entry)locations: Lloyd's UK: Londontime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: April 18, 2026 (17 days left to apply)job requisition id: R4734Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.Lloyd's are seeking to recruit x2 Managers within Financial Risk (Assets & Market Entry). Within these roles you will be responsible for ensuring the effective management of the financial risks faced by Lloyd's, with a focus on those impacting the capital or assets of both the Corporation and the wider Lloyd's market. Principal Accountabilities Contribute to the identification and assessment of the financial risks faced by Lloyd's, in particular capital, investment and liquidity risks Provide robust challenge to the capital, investment and liquidity syndicate oversight functions at Lloyd's to ensure a risk-based approach to Lloyd's supervision is adopted and applied in line with Lloyd's overarching oversight framework. Identify and evaluate the material financial and non-financial risks associated with New Entrant applications to the Lloyd's market, including capitalisation, underwriting and investment strategy, liquidity, governance, operational capability and execution risk. Translate this analysis into robust Risk Opinions for senior governance committees, clearly articulating key risk drivers, mitigants and areas of residual uncertainty to inform approval decisions and ongoing oversight. Provide risk input into key Lloyd's strategic finance-led initiatives, including providing formal risk opinions as required to outline potential impacts on the risk profile and control environment Assess forward looking risk landscape and conduct thematic reviews and implement any recommendations or findings in conjunction with relevant Corporation teams Support the validation of Lloyd's Internal Model as required, with particular focus on providing second line challenge and opinion on the Lloyd's Investment Risk Model and Economic Scenario Generator Develop the processes, systems and data analytics that the risk team use to engage with and oversee functions. Help to design frameworks for risk engagement in key strategic decision making (including but not limited to the New Entrant framework, Syndicate Capital Oversight) Supporting the production of regulatory submissions and requests, the ORSA (including the co-ordination of Stress & Scenario testing) and regular risk monitoring and reporting to management, including reporting to the Risk Committee, escalating heightened risks as required Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Skills, Knowledge and Experience Knowledge of, Risk management, Financial markets and the role of different asset classes in insurers' investment portfolios, Nature of key Financial Risk including capital, investment and liquidity risk, Risk modelling, Solvency II / Solvency UK requirements beneficial and the nature of insurance liabilities Good understanding of the Lloyd's market (beneficial) Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Breadth of experience of risk management frameworks and methodology with detailed knowledge and experience of Solvency II/UK and current trends in UK regulation Track record of delivery of strategic risk lead initiatives and subject matter authority Evidence of influencing outcomes with senior management in both formal (e.g. committee) and informal settings Experience of investment risks and financial markets Experience in risk and capital modelling including Economic Scenario Generators beneficial Experience in managing senior stakeholders including challenging or unsupportive stakeholders Communicate (in both written and verbal forms) and engage in debate on complex topics. The role will involve the production of analysis reports which must be clear, accurate and easily accessible to both technical experts and those with a more general understanding of risk management. Should be used to working as part of a team, making effective contributions to team meetings and team initiatives and also be able to take ownership of tasks and projects whilst often working remotely and without supervision. Lead and deliver change within areas of responsibility. Role will involve input into strategic initiatives which have long time horizons so the ability to break-down long term projects into shorter term deliverables is critical.Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our .We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.Should you require any additional support with your application, or any adjustments, please click the following link; Please note, clicking on this link does not register your application for the vacancy Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect.We will invest in attracting the best talent to Lloyd's, making sure recruitment is targeted at bringing in the skills we need to evolve.We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.
Apr 14, 2026
Full time
Manager, Financial Risk (Assets & Market Entry) page is loaded Manager, Financial Risk (Assets & Market Entry)locations: Lloyd's UK: Londontime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: April 18, 2026 (17 days left to apply)job requisition id: R4734Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.Lloyd's are seeking to recruit x2 Managers within Financial Risk (Assets & Market Entry). Within these roles you will be responsible for ensuring the effective management of the financial risks faced by Lloyd's, with a focus on those impacting the capital or assets of both the Corporation and the wider Lloyd's market. Principal Accountabilities Contribute to the identification and assessment of the financial risks faced by Lloyd's, in particular capital, investment and liquidity risks Provide robust challenge to the capital, investment and liquidity syndicate oversight functions at Lloyd's to ensure a risk-based approach to Lloyd's supervision is adopted and applied in line with Lloyd's overarching oversight framework. Identify and evaluate the material financial and non-financial risks associated with New Entrant applications to the Lloyd's market, including capitalisation, underwriting and investment strategy, liquidity, governance, operational capability and execution risk. Translate this analysis into robust Risk Opinions for senior governance committees, clearly articulating key risk drivers, mitigants and areas of residual uncertainty to inform approval decisions and ongoing oversight. Provide risk input into key Lloyd's strategic finance-led initiatives, including providing formal risk opinions as required to outline potential impacts on the risk profile and control environment Assess forward looking risk landscape and conduct thematic reviews and implement any recommendations or findings in conjunction with relevant Corporation teams Support the validation of Lloyd's Internal Model as required, with particular focus on providing second line challenge and opinion on the Lloyd's Investment Risk Model and Economic Scenario Generator Develop the processes, systems and data analytics that the risk team use to engage with and oversee functions. Help to design frameworks for risk engagement in key strategic decision making (including but not limited to the New Entrant framework, Syndicate Capital Oversight) Supporting the production of regulatory submissions and requests, the ORSA (including the co-ordination of Stress & Scenario testing) and regular risk monitoring and reporting to management, including reporting to the Risk Committee, escalating heightened risks as required Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Skills, Knowledge and Experience Knowledge of, Risk management, Financial markets and the role of different asset classes in insurers' investment portfolios, Nature of key Financial Risk including capital, investment and liquidity risk, Risk modelling, Solvency II / Solvency UK requirements beneficial and the nature of insurance liabilities Good understanding of the Lloyd's market (beneficial) Build and maintain excellent relationships with all relevant Corporation departments, including Lloyd's Treasury & Investment Management and Central Finance. Breadth of experience of risk management frameworks and methodology with detailed knowledge and experience of Solvency II/UK and current trends in UK regulation Track record of delivery of strategic risk lead initiatives and subject matter authority Evidence of influencing outcomes with senior management in both formal (e.g. committee) and informal settings Experience of investment risks and financial markets Experience in risk and capital modelling including Economic Scenario Generators beneficial Experience in managing senior stakeholders including challenging or unsupportive stakeholders Communicate (in both written and verbal forms) and engage in debate on complex topics. The role will involve the production of analysis reports which must be clear, accurate and easily accessible to both technical experts and those with a more general understanding of risk management. Should be used to working as part of a team, making effective contributions to team meetings and team initiatives and also be able to take ownership of tasks and projects whilst often working remotely and without supervision. Lead and deliver change within areas of responsibility. Role will involve input into strategic initiatives which have long time horizons so the ability to break-down long term projects into shorter term deliverables is critical.Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our .We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.Should you require any additional support with your application, or any adjustments, please click the following link; Please note, clicking on this link does not register your application for the vacancy Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in and in which everyone is treated with dignity and respect.We will invest in attracting the best talent to Lloyd's, making sure recruitment is targeted at bringing in the skills we need to evolve.We will develop a talent pipeline that provides us with the key capabilities we will need for the future. To also create a culture in which every employee fulfils their full potential, ensuring that leaders role-model the behaviours we expect in ourselves and others.
