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Who we are We're M ller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: M ller Milk & Ingredients (MMI) and M ller Yogurt & Desserts (MYD). We're here to talk MYD, the ones aiming to put a smile on the nation's face. We're all about Deep breath M ller Corner, M ller Light, M ller Bliss, M ller Rice, M ller FRijj, M ller X MyProtein and Biotiful Gut Health. We know that sounds like a lot, but that's why we need you! Why M ller? Yogurts and desserts flow through everything at M ller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. And, as the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, putting sustainability at the heart of everything we do. Did you know that 29 M ller yogurt and desserts are eaten every second? And that's just the start, with ambitious plans to grow, while continuing to make a real difference for the planet, our partners and people, we're looking for a team of fridge-fillers and self-starters to help us on our mission to put a smile on the nation's face. Join a team of fridge-fillers and self-starters just doing their bit for the bigger picture. Senior Insight Manager Contract: Permanent Location : Market Drayton (Hybrid - up to 2 days per week in the office on a flexible basis) Flexible working options may be considered. Occasional travel may be required for research activities, agency meetings and engagement with retail partners. Driving growth through insight and strategy . As part of our Insight & Strategy team within M ller Marketing, you'll play a pivotal role in shaping the future of our brands. This is an opportunity to bring thought leadership to the health segment and innovation marketing team, transforming consumer, market and competitor understanding into actionable insights that drive growth and deliver distinctive, impactful executions. What You'll Do: Lead the strategy and planning cycle for M ller Health brands, from diagnosis to initiative planning. Ensure consumer insight informs every stage of brand asset development, from brief to execution. Partner with the innovation team to shape M ller's innovation strategy and pipeline, bringing successful NPD to market. Own brand equity performance tracking and support comms effectiveness analysis. Champion consumer closeness through formal research and informal engagement. Define knowledge gaps, manage research budgets and lead qualitative and quantitative projects. Leverage secondary sources to provide added-value insights on trends and competitive context. Advocate for insight-led decision making across the business and support portfolio strategy projects. Build strong agency relationships and stay ahead of new research methods to drive innovation. What We're Looking For: Minimum 6 years' experience in insight or marketing roles (client-side or agency). Strong track record of applying insight to influence brand strategies and deliver growth. Expertise in qualitative and quantitative research methods. Experience in brand strategy development, multi-channel campaigns and innovation/NPD. Commercially minded with excellent communication and influencing skills at all levels. Degree educated, or equivalent experience. Personal Qualities: Bold: Simplify complexity into compelling stories and challenge the status quo. Accountable: Prioritise effectively, deliver results and thrive in a fast-paced environment. Together: Build strong relationships and collaborate across functions. Curious: Passionate about consumer understanding and external trends. Why Join Us? At M ller, we're proud to make moments matter. You'll join a collaborative team where your insights will shape strategies and inspire innovation. Here's what's in it for you: Competitive salary + bonus scheme Company car Generous annual leave (increasing with service) Contributory pension plan & Life Assurance Employee Assistance Programme & flexible benefits Exclusive discounts at 800+ retailers online and in-store Plus, you'll join a business that values innovation, collaboration and growth.

Baked Product Development Manager Billingham (Home of McCoys, POM-BEAR, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Baked Product Development Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role This role reflects our increased innovation focus on our baked snacks portfolio as part of KP Snacks' long-term growth ambitions. You'll bring specialist knowledge of baked goods/crackers/biscuits and lead the development and improvement of products from concept through to commercialisation. Alongside this technical focus, you'll play a key role within our UK R&D leadership team, to further enhance our R&D tools and processes, driving technical excellence with technical agility. Reporting directly into our Head of R&D, you'll partner with cross-functional teams across KP and the wider Intersnack Group, including marketing and consumer insights, supply chain, procurement and suppliers/academia, whilst ultimately be a critical member of our One R&D Intersnack Community. This is an ideal opportunity for someone with solid R&D experience within a reputable FMCG organisation, with passion and knowledge in baked categories, with a genuine desire to help develop and influence our wider R&D capability. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Annual bonus scheme, with a strong track record of overachievement £6000 car cash allowance Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead the development of baked snacks projects You'll be responsible for developing and commercialising new baked snacks across our UK brands. This will include recipe formulation, benchtop development, scale-up planning, and overseeing trials at factory level, ensuring every product meets our quality, safety, and brand standards. Deliver projects with technical excellence and agility You'll design and lead robust experimental plans, from bench to scale with strong focus on data-led decision-making, and help embed R&D best practice via enhanced tools and processes. You'll ensure product designs are factory-ready and transitioned smoothly into production using our P2M and MoPD stage gate processes. Collaborate across KP and the wider Intersnack network Partner closely with colleagues in manufacturing, marketing, procurement, and our Intersnack flavour team, you'll ensure projects are technically sound and commercially viable. You'll also be an active contributor to the Baked Community of Practice, sharing insights and championing technical innovation. Develop yourself and others As a member of the UK R&D Leadership team, your contributions will influence the overall UK R&D agenda, and you will be one of our champions to nurture R&D talent across our organisation. Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: FMCG Baked expertise : Several years experience in developing baked goods (e.g. crackers, biscuits) with a strong understanding of ingredients, processes, and functionality. STEM qualification : A degree in Food Science, Chemistry, Engineering, or another STEM discipline; relevant certifications or project management training are a plus. Strong technical skills : Confident designing and running experiments, analysing data, and writing reports to support R&D decision-making. Project delivery in FMCG : Proven track record of managing and delivering a portfolio of projects and programs within a fast-paced environment. Leadership/collaborative mindset : Natural affinity to lead, engage, and coach others, sharing best practice, and contributing to a positive, continuous improvement culture.

Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Kent. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus

Design Office Manager (Construction) 30,000 - 35,000 + Company Benefits + Healthcare + Pension + Bonus Office-Based Fast-Paced Engineering Environment Swadlincote Office Manager or similar looking for a step-up into a leadership role in a busy Design office with huge development and progression opportunities into Design Engineering within a global Specialist? This is a rare opportunity for someone from a busy office, operations or coordination background to move into a Design & Estimating environment - with technical training provided. The focus is organisation, delegation and control, not hands-on design. This role suits someone who already manages people or workloads and wants a bigger challenge in a more structured, technical setting. You'll sit at the centre of the Design & Estimating team, controlling enquiries, allocating work and keeping the team running efficiently. Features of the Role You will be responsible for: Acting as first point of control for incoming design enquiries Reviewing, prioritising and allocating work across the team Managing workloads, turnaround times and bottlenecks Reallocating work to maintain efficiency Producing simple reports on workflow and capacity Supporting and guiding team members day-to-day Maintaining structure and organisation in a fast-paced environment This is a coordination and leadership role, not a hands-on design position. Advantages of Working in This Team Full training on drawings, systems and products Step-up role into a specialist engineering environment Clear responsibility and authority over workflow Busy, structured and professional office environment Long-term development into higher coordination or Engineering Design roles About the Role Controls and allocates all design team enquiries Manages workload and performance across the team Acts as the organisational backbone of the department About the Person Background in a busy office, operations or coordination role Comfortable leading people and managing priorities Calm, organised and confident under pressure Benefits 30,000 - 35,000 salary (DOE) Full technical training provided Structured office hours Stable, permanent position Long-term progression opportunity Apply Click Apply Now to be considered. This vacancy is advertised by Roundhouse Recruitment Limited. Applicants must have the legal right to work in the UK.

We're looking for a Senior Temporary Works Advisor to join our Design team based in Leeds, Liverpool, Speke and Salford. Our 100-strong Construction Engineering capability brings together a team of talented civil, structural and geotechnical engineers from a range of backgrounds, combining complex analysis, spatial design and an eye for the practical to deliver buildable solutions on site. We specialise in reimagining permanent designs to make them more buildable, designing temporary works and traffic management solutions, advising on the procedural management of temporary works, construction materials, ground engineering and surveying. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's 11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Leeds, Liverpool, Speke and Salford Hours : 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As a Senior Temporary Works Advisor you'll be working within the Construction Engineering team, supporting Kier in contributing to the delivery of a broad range of complex construction engineering services, leading the delivery of some services, providing solutions which are safe and buildable. Your day to day will include: Advising TWCs, Business Unit DIs and business stream DIs (according to role) on the effective implementation of the group Temporary Works standard and associated guidance, complementing the role of SHE Advisor / Manager and Director Providing technical and practical advice on specific areas of temporary works design and implementing in accordance with own level of competency, drawing on the knowledge and experience of other KPS staff as required Undertaking formal and informal TW compliance audits of projects and frameworks on behalf of Business Unit DIs, recording findings (via Novade) supporting identification of trends and improvements Tender and bid winning support including outline design schemes, feasibility studies, production and evaluation of concepts; focussed on buildability, efficiency and innovation; enabling cost estimates to be developed Delivery of alternative solutions and value engineering, enhancing Kier's competitive position Design management advice and coordination to support bid winning and project delivery, including acting as lead designer on projects requiring multidisciplinary teams or where Kier are required to take lead consultant role What are we looking for? This role of Senior Temporary Works Advisor is great for you if: Incorporated member of a relevant professional institutions (e.g. IEng MICE) and significant practical industry relevant experience Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the

We're looking for a Drainage and Water Design Team Leader to join our Design team based in Speke / Wymondham. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Speke / Wymondham Hours : 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us We are unable to offer certificates of sponsorship to any candidates in this role. What will you be responsible for? As Drainage and Water Design Team Leader , you'll be working within the Drainage Team, leading a building & development drainage & water design team delivering high-quality, compliant, and sustainable solutions across a portfolio of residential, educational, and government projects. The role acts as the technical and delivery lead for assigned work packages, ensuring designs are coordinated and programme, budget, and risk commitments are met. Working closely with the Design Manager and wider Kier Design and Construction teams, the Design Team Leader develops team capability, supports consistent delivery, and builds strong relationships with internal and external clients to provide a reliable, value-driven service. Your day to day will include: Accountable for leading a small Building & Development, Drainage & Water team to deliver projects on time, to budget, and to standard, building structured delivery, strong project governance, and a service-oriented, growth-focused team culture Introducing and embedding standardised delivery processes, improving efficiency, quality, and predictability; promote knowledge sharing and adoption of best practice across projects Plan, price, and deliver lump-sum Design & Build work packages; proactively manage short deadlines, last-minute changes, and multiple stakeholder requirements; identify and mitigate risks to ensure reliable delivery Build strong relationships with internal and external clients, including end-users and government-funded bodies; provide transparent, responsive communication and ensure a first-class service while balancing technical delivery What are we looking for? This role of Drainage and Water Design Team Leader is great for you if: Proven experience leading and developing small, highly technical design teams, supporting line managers and individuals, strong ability to manage programmes, budgets, and risks across building and development projects Experience managing clients and stakeholders, including end-users, internal teams, and government-funded clients, with clear communication and responsiveness Demonstrated delivery of high-quality, compliant drainage and flood risk solutions, including external works plans Knowledge of SUDS, Planning Policy, Building Regulations, flood risk strategy approvals, and quality assurance processes, full driving license and willingness to travel as required Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the

Our client is an Independent Worldwide Logistics Company, offering a global freight, worldwide express, courier, warehousing and storage services. Run by a dedicated freight and logistics team with an unrivalled knowledge of shipping in the Courier and Logistics Sector. We now have an exciting opening to join the team at the site in Camberley in an Business Development / Sales Management role This click apply for full job details

Job Description Sysco are looking for a Product Development Manager to join the Merchandising team on a 12 month Fixed Term Contract, reporting into the Senior Product Development Manager. The Product Development Manager (PDM) makes recommendations to reduce COGs through Product Optimisation, Lean Manufacturing and Re-sourcing click apply for full job details

Baked Product Development Manager Billingham (Home of McCoys, POM-BEAR, and more!) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side click apply for full job details

UK Key Account /Business Development Manager - Automotive Car Care & FMCG Retail National Accounts High-Profile Car Care Category UK & Ireland Location & Package Ideal location: Surrey / Hampshire / Berkshire (or commutable) Salary: 50,000 - 60,000 (negotiable) Bonus OTE + Company Car + Pension Strong support from a European manufacturing and technical base Build a category - Own national accounts - New Business- Make your mark. We're strengthening our UK commercial team and are looking for a high-calibre Key Account Manager / Business Development Manager with proven experience in Automotive Car Care, Motor Oils & Lubricants, or FMCG Retail National Accounts . As a major European chemical manufacturer, we develop and supply high-performance Car Care products, and maintenance fluids to leading Automotive Retailers, Forecourt Groups , Supermarkets, DIY and Distribution partners across EMEA. This is a pivotal UK role with genuine scope to shape category strategy, grow national account sales alongside launching new products to market. The Opportunity You'll take ownership of key UK & Ireland accounts, targeting growth across: Automotive Retail chains Petrol Forecourt groups Supermarkets & DIY chains National Distributors & Regional Distributors High-volume retail platforms This is a commercially focused, customer facing role where your ability to balance volume, margin, range, and customer strategy will be critical. Who This Role Is Perfect For You'll thrive in this role if you are: A Key Account Manager within Automotive Car Care, Lubricants, or FMCG National Accounts Experienced in National Account or Top-Tier Regional / Key Account management Commercially sharp, data-led, and confident facing senior retail buyers Comfortable owning a category and influencing range, pricing, promotions, and space This role would also suit a commercially driven Category Manager or Product Manager ready to step into a more sales-facing national accounts role. What You'll Bring Essential strengths include: Proven success managing and growing National Retail or Large Distributor accounts Strong commercial acumen: pricing, margin, volume, and promotional planning Confidence using sales data to identify gaps and unlock opportunity Ability to build long-term, trusted customer relationships Experience launching new products and winning range acceptance Highly desirable (but not essential): Knowledge of Car Care, Motor Oils, Automotive Lubricants, or Maintenance Fluids Experience linking the motorist, retailer, and category strategy Why Join? High-impact role with real ownership and visibility Established products with strong technically manufactured credibility Backed by a leading European manufacturer Opportunity to shape and grow a car care category in the UK Apply Now - Interviews Ongoing We are actively interviewing , so early applications are encouraged. To apply or have an initial confidential conversation, contact our exclusive recruitment partner: Glen Shepherd (phone number removed) Please send your CV and a brief overview of how your experience aligns with this role. We're hiring now - don't miss the opportunity. JOB REF: 4322GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.

HR Advisor Conservatory Outlet Group Competitive Salary + Benefits Wakefield Mon-Fri, 40 Hours a week Benefits : Up to 25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking About us: Conservatory Outlet Group are the manufacturer and installers of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows to a unique The group and associated companies are dynamic and innovative businesses that value creativity, teamwork and commitment. Our employees are the heart of the business, and we invest in good people offering career development and training opportunities. Join us and be a key player in shaping the future growth of our group. About the Role: We have an exciting opportunity for a HR Advisor to join our team, working at our manufacturing facility in Wakefield. This is a front-facing, hands-on role where a strong, confident presence is essential to support staff, tackle daily HR challenges, and ensure smooth operations onsite. Reporting to the Head of HR, you will play a key role in developing and implementing HR initiatives to enhance staff retention, employee satisfaction, and engagement. You'll also help drive training and development opportunities, ensuring employees have the resources they need to succeed. Beyond our manufacturing site, you will also provide HR support to Conservatory Outlet Group, including our retail operations across Yorkshire, Northwest, and Nottinghamshire. This is a fantastic opportunity for someone who thrives in a fast-paced, people-focused environment and is ready to make a real impact. Key responsibilities include: Prepare operational HR KPIs and department updates Ensure HR policies and practices are aligned with the businesses objectives To participate in the preparation and delivery of both HR specific training and identify training needs within the business Update HRIS System with employee information as well as training, SOPS, and absence, new starters and leavers Ensure all return-to-work interviews are completed by managers and updated on the system Arrange and support managers to conduct disciplinary and grievance meetings Assist with health and safety issues including overseeing the monitoring of staff accidents Promote the schemes such as employee value awards and ensure we are an employer of choice through feedback and data. What we are looking for: If you have broad experience as a HR Advisor or are looking to step into that role, that is hardworking and resilient and looking to develop your career further in HR with a fantastic growing business then we would love to hear from you. Key experience we are looking for includes: CIPD level 5 qualified Experience in a manufacturing / retail environment Good IT skills with understanding of Microsoft packages and HRIS experience. Experience in a front facing environment with employees with the ability to develop positive working relations with all people at all levels across the group Flexible working approach and ability to travel to group companies when needed A willingness to undertake further training with the ability to implement learning into your daily work How to apply: Ready to start your career with us? Apply within with your CV. Please note EqualsOne are advertising this on behalf of Conservatory Outlet and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Business Development Manager Bespoke Doors / Joinery Job Title: Business Development Manager Bespoke Doors & Joinery Products Industry Sector: Business Development Manager, Area Sales Manager, Technical Sales, Sales Manager, Bespoke Joinery, Doors, Fire Resistant Glass, Glazing, Timber, Architectural Glass, Joinery, Doors, Partitions, Insulated Glazing, Door Manufacturers, Fire Door Manufacturers

Job Description Team Lead, Service Desk (Europe) Hybrid - London. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service improvement. Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement, and training Mentor team members on career development plans, diversity and inclusion, and annual goal attainment Conduct call audits and ticket reviews to maintain quality standards Act as a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1-resolvable issues and enhance support readiness Assist with special projects as assigned Skills and Experience Extensive experience in a Service Desk or similar support environment Proven leadership, negotiation, and conflict resolution skills Exceptional customer support and interpersonal skills Excellent verbal and written communication; superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus

Are you passionate about leading a team to succeed, to create a customer-centric culture and be the best in the market? Our Store Managers work hard, using strong leadership, to ensure their stores are a great place for people to work and shop, making sure our core supermarket offering is strong and competitive. They play a crucial role in our business and we're always on the lookout for great Store Managers across the UK to join us and embody these values. If you're ready for a change and want to explore opportunities in a growing business, at an exciting time, get in touch or apply via this advert. About the role Reporting to the Regional Manager, your responsibilities will include: Developing and executing strategic initiatives to enhance store performance and profitability by continually challenging our current ways of working. We're always open to new ideas and Store Managers should also foster this culture in their stores. Listening and responding to what our customers and colleagues are telling us, ensuring that their experience is at the heart of all decisions that are made. Cultivate a high-performance culture through talent development, succession planning, and supportive leadership. Working with our teams in Head Office to ensure we have the best availability on the high street, ensuring Morrisons becomes a one-stop shopping destination. Building and managing relationships with the local community, marketing your store so it stands out as a pillar in the community. About you Experience managing a store in a fast paced food retail environment is essential for this role Strong leadership skills with the capacity to listen and respond. You should be great at coaching, able to give feedback to ensure common ways of working. A passion for spotting and driving talent and creating a successful team culture. The ability to resolve challenges and build trust between the store team. Natural ability to set clear objectives that link directly to each department which are aligned with the Morrisons priorities, ensuring that your team is working towards and engaged with a shared goal The power to create a culture that fosters and values collaboration. Broad thinking and willingness to accept opinions, beliefs of behaviours that are different from your own. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. About us How do we say thank you? As a Store Manager, you will play a huge role in our business and be vital to our success. We offer a generous salary, along with an excellent benefits package. Generous bonus scheme Car allowance Competitive pension scheme Private healthcare for you and your family Colleague discount of 15% and 10% for a friend or a family member Up to 6 weeks of annual leave, which will increase during your length of service Competitive incentive plan A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave We're looking for individuals with experience as a Store Manager in food retail, who are passionate and supportive leaders, excited about driving change in a growing business. If this sounds like you, get in touch!