Company Description Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon. Job Description This role sits with one of Daisy Communications brands - XLN for Small Business Salary: £23,000 Plus realistic OTC of £300 up to £1000 per month for our top salespeople! Location: Sheffield Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours) Key responsibilities: Call potential customers and win new business. Build relationships with small business owners. Learn about our products and upsell them to customers. Qualifications Ambition! Willingness to learn sales techniques. Confidence and outstanding communication skills to instantly build a rapport with a wide variety of people. Enthusiasm to overcome challenges and be a brand representative. The right attitude to enjoy the test of closing a sale and working to targets. A strong work ethic and lots of resilience. Additional Information What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer 25 days holidays, plus bank holidays, and the option to purchase more! Professional development to help you achieve your personal goals Eye care vouchers available and discounted Medicash membership Access to discounts and savings at more than 1,200 retailers An additional day off on your birthday or if you're getting married Auto enrolment following probation into a salary pension scheme Access to exclusive offers on a range of Daisy products
May 03, 2024
Full time
Company Description Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon. Job Description This role sits with one of Daisy Communications brands - XLN for Small Business Salary: £23,000 Plus realistic OTC of £300 up to £1000 per month for our top salespeople! Location: Sheffield Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours) Key responsibilities: Call potential customers and win new business. Build relationships with small business owners. Learn about our products and upsell them to customers. Qualifications Ambition! Willingness to learn sales techniques. Confidence and outstanding communication skills to instantly build a rapport with a wide variety of people. Enthusiasm to overcome challenges and be a brand representative. The right attitude to enjoy the test of closing a sale and working to targets. A strong work ethic and lots of resilience. Additional Information What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer 25 days holidays, plus bank holidays, and the option to purchase more! Professional development to help you achieve your personal goals Eye care vouchers available and discounted Medicash membership Access to discounts and savings at more than 1,200 retailers An additional day off on your birthday or if you're getting married Auto enrolment following probation into a salary pension scheme Access to exclusive offers on a range of Daisy products
Based at Hanslope Park near Milton Keynes, with the flexibility of hybrid working depending on business need Free shuttle bus available between central Milton Keynes and Hanslope Park Permanent Full time and Permanent Part time (22 hours) roles available along with a full time Fixed Term Contract for 12 months Maternity Cover FCDO Services delivers work that presents unique technical, logistical and security challenges. This makes our people challenges unique too. Secure the talent our services depend on Your job will be to ensure we have the people we need, when we need them, by providing a highly effective recruitment service to hiring managers across FCDO Services. This will involve designing and delivering cost-effective recruitment campaigns, as well as monitoring and analysing recruitment performance on an ongoing basis. You will also provide advice on a wide range of recruitment matters, from advertising spend to selection procedures. Use expertise in advertising, selection and more This role calls for a wide range of recruitment know-how, including a good understanding of recruitment advertising methods, applicant tracking systems, psychometric testing and interviewing techniques. You will also need knowledge of recruitment legislation. A confident and persuasive communicator, with excellent organisation and planning skills, you will be able to manage multiple campaigns while maintaining great relationships with a variety of stakeholders. And play a critical role in our work At FCDO Services, we keep information, assets and people safe all around the world. Our customers look to us to respond with speed, agility and innovation to their ever-changing security challenges. This gives every job here added significance - yours included. In fact, by helping us place the best people in the right roles, you will play a critical role in helping us meet these needs. All our employees have to be security cleared before joining us, so you will need to undergo a vetting process if you're successful in your application. This role would require you to undergo Security Check (SC) clearance. You can find out more about vetting on our website. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. FCDO Services are regulated by the Civil Service Commission.
May 03, 2024
Full time
Based at Hanslope Park near Milton Keynes, with the flexibility of hybrid working depending on business need Free shuttle bus available between central Milton Keynes and Hanslope Park Permanent Full time and Permanent Part time (22 hours) roles available along with a full time Fixed Term Contract for 12 months Maternity Cover FCDO Services delivers work that presents unique technical, logistical and security challenges. This makes our people challenges unique too. Secure the talent our services depend on Your job will be to ensure we have the people we need, when we need them, by providing a highly effective recruitment service to hiring managers across FCDO Services. This will involve designing and delivering cost-effective recruitment campaigns, as well as monitoring and analysing recruitment performance on an ongoing basis. You will also provide advice on a wide range of recruitment matters, from advertising spend to selection procedures. Use expertise in advertising, selection and more This role calls for a wide range of recruitment know-how, including a good understanding of recruitment advertising methods, applicant tracking systems, psychometric testing and interviewing techniques. You will also need knowledge of recruitment legislation. A confident and persuasive communicator, with excellent organisation and planning skills, you will be able to manage multiple campaigns while maintaining great relationships with a variety of stakeholders. And play a critical role in our work At FCDO Services, we keep information, assets and people safe all around the world. Our customers look to us to respond with speed, agility and innovation to their ever-changing security challenges. This gives every job here added significance - yours included. In fact, by helping us place the best people in the right roles, you will play a critical role in helping us meet these needs. All our employees have to be security cleared before joining us, so you will need to undergo a vetting process if you're successful in your application. This role would require you to undergo Security Check (SC) clearance. You can find out more about vetting on our website. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. FCDO Services are regulated by the Civil Service Commission.
Are you passionate about customer service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. Weber are part of Saint-Gobain UK & Ireland and are the worldwide leader in mortar-based solutions This role can be worked on a hybrid basis with a minimum of 3 days in the office per week. What we're looking for: Weber is the brand that cares about building better for people and the planet by offering solutions that deliver sustainability and performance to mortars customers. These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customers shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands Knowledge of logistics or supply chain would be a big advantage. What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. We need you to truly understand their needs, so you can give relevant and expert product guidance, sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch and after-sales queries. Expertly develop customer relationships and invest time to understanding their needs. Process and manage orders from our customers Confidently liaise with the Planning and Logistics teams to ensure customers lead-time and delivery requirements are met. Actively chase product availability, managing customer issues to facilitate speedy resolution - finding creative solutions where needed Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together with our internal and external customers Are Weber and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working hours are 37.5. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to he
May 03, 2024
Contractor
Are you passionate about customer service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. Weber are part of Saint-Gobain UK & Ireland and are the worldwide leader in mortar-based solutions This role can be worked on a hybrid basis with a minimum of 3 days in the office per week. What we're looking for: Weber is the brand that cares about building better for people and the planet by offering solutions that deliver sustainability and performance to mortars customers. These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customers shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands Knowledge of logistics or supply chain would be a big advantage. What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. We need you to truly understand their needs, so you can give relevant and expert product guidance, sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch and after-sales queries. Expertly develop customer relationships and invest time to understanding their needs. Process and manage orders from our customers Confidently liaise with the Planning and Logistics teams to ensure customers lead-time and delivery requirements are met. Actively chase product availability, managing customer issues to facilitate speedy resolution - finding creative solutions where needed Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together with our internal and external customers Are Weber and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working hours are 37.5. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to he
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 03, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 03, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Monday to Friday 08:00 - 17:00 (40 hours per week ) Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company s reputation for service. DIMENSIONS • Dealing with all calls to the Branch Sales Office • 7 Main product lines with many thousands of product codes • Dealing with all customers MAIN DUTIES/RESPONSIBLITIES: The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter. The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. You will be expected to: • Provide a friendly and helpful response to customer enquiries to the total satisfaction in order to contribute to the management team s goal of improving service levels to be the best in the industry. • Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover. • Communicate enquires to the External Sales Engineers to enable maximisation of potential sales . • Participation in the annual stock take. • As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook. • Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. • All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a director.
May 03, 2024
Full time
Monday to Friday 08:00 - 17:00 (40 hours per week ) Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensuring that customers receive the fast and efficient response that our client is known for. MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company s reputation for service. DIMENSIONS • Dealing with all calls to the Branch Sales Office • 7 Main product lines with many thousands of product codes • Dealing with all customers MAIN DUTIES/RESPONSIBLITIES: The jobholder is expected to take responsibility for handling customer orders and enquires across a broad product range. Detailed technical product selection will be referred to the technical department. You will be required when necessary to participate in some warehouse activities, e.g. Trade Counter. The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising. You will be expected to: • Provide a friendly and helpful response to customer enquiries to the total satisfaction in order to contribute to the management team s goal of improving service levels to be the best in the industry. • Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover. • Communicate enquires to the External Sales Engineers to enable maximisation of potential sales . • Participation in the annual stock take. • As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook. • Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties. • All other ad-hoc duties requested by the Branch Manager, Assistant Branch Manager or a director.
Customer Service Representative Oxford (onsite) IT Support Services 22,000- 24,000 (DOE) A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools Customer Service Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Customer Service Representative Oxford (onsite) IT Support Services 22,000- 24,000 (DOE) A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools Customer Service Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to grow and develop so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more. Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
May 03, 2024
Full time
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to grow and develop so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more. Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
We're currently seeking individuals to join our local client's Customer Service team. As a frontline Customer Service Advisor, you'll be the first point of contact for customer queries, maintaining excellent service standards. Responsibilities: Addressing and updating internal systems with any issues or queries Sending out essential documentation Corresponding with customers via email Making outbound calls as needed New to the office environment? No worries. Prior experience isn't required. Our client offers comprehensive training to ensure you're fully equipped to succeed. All you need is a passion for delivering exceptional customer service and strong IT skills. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
May 03, 2024
Seasonal
We're currently seeking individuals to join our local client's Customer Service team. As a frontline Customer Service Advisor, you'll be the first point of contact for customer queries, maintaining excellent service standards. Responsibilities: Addressing and updating internal systems with any issues or queries Sending out essential documentation Corresponding with customers via email Making outbound calls as needed New to the office environment? No worries. Prior experience isn't required. Our client offers comprehensive training to ensure you're fully equipped to succeed. All you need is a passion for delivering exceptional customer service and strong IT skills. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Job Title: Customer Service Advisor Location: Luton, Bedfordshire Salary: 23,000 Assignment: Permanent Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation) About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills: Processing sales and sample orders for customers and sales teams Answering high-volume customer and account manager phone calls within 3 rings Responding to customer and account manager emails Providing information on changes to orders (vintages, shortages, delivery dates) Ensuring accurate entry of wines at the right price Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested Processing collections and credits with investigation of correct reason codes Setting up and supporting customers for SwiftCloud online ordering Handling order and other queries Managing complaints and queries Creating ad-hoc reports for customer and sales teams using Excel Cube templates Following business processes for right-first-time delivery Understanding and minimizing mistakes in processes Undertaking special projects to improve department efficiency Manning the incoming email inbox, categorizing messages for team action Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB) Arranging special deliveries (same-day, booking in, reworks, non-standard requirements) Providing second-line support for customer delivery problems and failures Managing ongoing updates of customer delivery instructions and time windows Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch Dealing with returns from LCB and receipting stock Holding stock on the system for approved customers through Paid or Unpaid reserves Processing national orders involving a third-party ordering system Entering, uploading, and managing customer special prices and discounts Managing customer portal pricing for e-procurement systems. Responsibilities Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call. Care about the customer and giving them great service High levels of both accuracy and attention to detail Good communicator both verbal and written - excellent telephone manner Works well under pressure Numerate Team player who works well with others; both in their team and the wider company Able to manage their own workload and prioritise appropriately Problem solver Able to influence others and negotiate a solution Customer centric and strives to do their best for our customers Self-starter, able to use own initiative Embraces and demonstrates Company Values Take some responsibility for own development by highlighting any training or support needs About you GCSE passes in key subjects i.e. Maths, English & highly numerate. Previous experience in customer service role Computer literate - proficient with Microsoft Outlook, Excel and Navision Experience of delivery functions Please apply as soon as possible as interviews are being offered on a rolling basis. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
May 03, 2024
Full time
Job Title: Customer Service Advisor Location: Luton, Bedfordshire Salary: 23,000 Assignment: Permanent Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation) About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills: Processing sales and sample orders for customers and sales teams Answering high-volume customer and account manager phone calls within 3 rings Responding to customer and account manager emails Providing information on changes to orders (vintages, shortages, delivery dates) Ensuring accurate entry of wines at the right price Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested Processing collections and credits with investigation of correct reason codes Setting up and supporting customers for SwiftCloud online ordering Handling order and other queries Managing complaints and queries Creating ad-hoc reports for customer and sales teams using Excel Cube templates Following business processes for right-first-time delivery Understanding and minimizing mistakes in processes Undertaking special projects to improve department efficiency Manning the incoming email inbox, categorizing messages for team action Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB) Arranging special deliveries (same-day, booking in, reworks, non-standard requirements) Providing second-line support for customer delivery problems and failures Managing ongoing updates of customer delivery instructions and time windows Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch Dealing with returns from LCB and receipting stock Holding stock on the system for approved customers through Paid or Unpaid reserves Processing national orders involving a third-party ordering system Entering, uploading, and managing customer special prices and discounts Managing customer portal pricing for e-procurement systems. Responsibilities Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call. Care about the customer and giving them great service High levels of both accuracy and attention to detail Good communicator both verbal and written - excellent telephone manner Works well under pressure Numerate Team player who works well with others; both in their team and the wider company Able to manage their own workload and prioritise appropriately Problem solver Able to influence others and negotiate a solution Customer centric and strives to do their best for our customers Self-starter, able to use own initiative Embraces and demonstrates Company Values Take some responsibility for own development by highlighting any training or support needs About you GCSE passes in key subjects i.e. Maths, English & highly numerate. Previous experience in customer service role Computer literate - proficient with Microsoft Outlook, Excel and Navision Experience of delivery functions Please apply as soon as possible as interviews are being offered on a rolling basis. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
May 03, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
We are currently seeking a Customer Service Advisor for a temporary position. Our client is looking for a professional, customer-oriented individual to be the first point of contact for their consumers. This is a fantastic opportunity to join a dynamic team and make a positive impact on the organisation. Role: Customer Service Advisor Contract Type: Temporary Start Date: 23rd May 2024 End Date: 31st May 2024 More dates for September cover Hourly rate: 12.50 Working Pattern: Full Time Key Responsibilities: Provide professional and timely responses to consumer inquiries via email, telephone, letter, and social media. Demonstrate excellent communication skills, understanding the reason for contact and responding appropriately to leave the consumer feeling valued. Show a strong sense of urgency and escalate issues when necessary. Display empathy towards consumers and use every contact as an opportunity to enhance the relationship. Analyse and categorise consumer comments to provide valuable insights for the Food and Technical teams. Demonstrate excellent verbal and written skills, with good attention to detail. Qualifications and Skills: Strong communication skills, both written and verbal. Ability to exercise sound judgement and raise awareness or urgency in appropriate situation Excellent attention to detail in verbal and written communication. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, then this is the role for you! Join our client's team and contribute to their goal of continuously improving their business based on consumer feedback. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2024
Seasonal
We are currently seeking a Customer Service Advisor for a temporary position. Our client is looking for a professional, customer-oriented individual to be the first point of contact for their consumers. This is a fantastic opportunity to join a dynamic team and make a positive impact on the organisation. Role: Customer Service Advisor Contract Type: Temporary Start Date: 23rd May 2024 End Date: 31st May 2024 More dates for September cover Hourly rate: 12.50 Working Pattern: Full Time Key Responsibilities: Provide professional and timely responses to consumer inquiries via email, telephone, letter, and social media. Demonstrate excellent communication skills, understanding the reason for contact and responding appropriately to leave the consumer feeling valued. Show a strong sense of urgency and escalate issues when necessary. Display empathy towards consumers and use every contact as an opportunity to enhance the relationship. Analyse and categorise consumer comments to provide valuable insights for the Food and Technical teams. Demonstrate excellent verbal and written skills, with good attention to detail. Qualifications and Skills: Strong communication skills, both written and verbal. Ability to exercise sound judgement and raise awareness or urgency in appropriate situation Excellent attention to detail in verbal and written communication. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, then this is the role for you! Join our client's team and contribute to their goal of continuously improving their business based on consumer feedback. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Monday 9.00am - 5.30pm (37.5 hours per week) 26,555 p/a Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team. Main responsibilities: To own and manage customer issues and complaints, ensuring customers are kept informed at all times Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business Accurately record complaints received, handled and resolution in line with compliance and business guidelines Build relationships with stakeholders and be a point of contact for all colleagues across the business Take ownership of your personal development Skill & experience: High attention to detail Decision making skills with the ability to find the root cause Perform well under pressure Ability to convers at all levels Excellence in complaint handling, resolution and compliance Professional letter writing skills desirable Good working knowledge of Microsoft Word, Excel Ability to adapt to change Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
May 03, 2024
Contractor
Monday 9.00am - 5.30pm (37.5 hours per week) 26,555 p/a Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team. Main responsibilities: To own and manage customer issues and complaints, ensuring customers are kept informed at all times Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business Accurately record complaints received, handled and resolution in line with compliance and business guidelines Build relationships with stakeholders and be a point of contact for all colleagues across the business Take ownership of your personal development Skill & experience: High attention to detail Decision making skills with the ability to find the root cause Perform well under pressure Ability to convers at all levels Excellence in complaint handling, resolution and compliance Professional letter writing skills desirable Good working knowledge of Microsoft Word, Excel Ability to adapt to change Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
Your new company Our client in Oxford is currently looking for a Customer Service advisor to join the team. Your new role As a Customer Service Advisor, you will be providing excellent customer service to suppliers handling enquiries, registrations, and renewals. This is an outbound call role, but no cold calling is required. You will be expected to make outbound calls to suppliers and customers to explain the benefits of the services the company provides, helping them with their subscription. You will be able to build and maintain strong customer relationships, and you will actively participate in team meetings to share and exchange information, working consistently to ensure personal targets are met and exceeded. What you'll need to succeed You will be a driven and motivated individual who is able to work to deadlines and meet targets. You will maintain a personable and cheerful attitude when speaking to customers. You will have previous experience in a customer service environment and/or will be comfortable with customer contact through a high volume of calls. What you'll get in return This position offers a salary up to 25,000 and a great benefits package including hybrid work (2 days on-site and 3 days at home), a performance related bonus scheme, and 25 days of holiday per annum, including 3 days between Christmas and New Year. You will also have access to a contributory pension scheme, paid compassionate leave, free car parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 03, 2024
Full time
Your new company Our client in Oxford is currently looking for a Customer Service advisor to join the team. Your new role As a Customer Service Advisor, you will be providing excellent customer service to suppliers handling enquiries, registrations, and renewals. This is an outbound call role, but no cold calling is required. You will be expected to make outbound calls to suppliers and customers to explain the benefits of the services the company provides, helping them with their subscription. You will be able to build and maintain strong customer relationships, and you will actively participate in team meetings to share and exchange information, working consistently to ensure personal targets are met and exceeded. What you'll need to succeed You will be a driven and motivated individual who is able to work to deadlines and meet targets. You will maintain a personable and cheerful attitude when speaking to customers. You will have previous experience in a customer service environment and/or will be comfortable with customer contact through a high volume of calls. What you'll get in return This position offers a salary up to 25,000 and a great benefits package including hybrid work (2 days on-site and 3 days at home), a performance related bonus scheme, and 25 days of holiday per annum, including 3 days between Christmas and New Year. You will also have access to a contributory pension scheme, paid compassionate leave, free car parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Salary: 24,000 per annum plus Veolia benefits listed below Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home working available post probation. Location: Office based Warrington When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Responding to customer enquiries in a professional and timely manner using various channels. Positively impact our overall customer satisfaction scores and encourage retention. Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction. Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours. Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams. Adhere to GDPR legislation with regard to the processing of personal and confidential information. What are we looking for? A commitment to providing an excellent customer service experience. GCSE in Maths and English C+ or equivalent. Excellent communication and interpersonal skills. Good negotiating and influencing skills. Good attention to detail and the ability to multitask. Proven ability to work under pressure. Able to work as part of a team. Working knowledge of Google Office Applications and willingness to learn new systems. Good planning and organisational skills. Business and commercial awareness. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
May 03, 2024
Full time
Salary: 24,000 per annum plus Veolia benefits listed below Hours: 40 hours per week, Monday-Friday (8.5hr shifts with 30 minute lunch on a rota; 7.30am-4pm, 8.30am-5pm & 9.30am-6pm) 6 Saturdays per year (8.30am-2pm) paid at time & a half and 2 Bank Holidays per year (8.30am-5pm) excluding Christmas Day & Boxing Day paid at double time with a day in lieu. Home working available post probation. Location: Office based Warrington When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Responding to customer enquiries in a professional and timely manner using various channels. Positively impact our overall customer satisfaction scores and encourage retention. Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction. Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours. Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams. Adhere to GDPR legislation with regard to the processing of personal and confidential information. What are we looking for? A commitment to providing an excellent customer service experience. GCSE in Maths and English C+ or equivalent. Excellent communication and interpersonal skills. Good negotiating and influencing skills. Good attention to detail and the ability to multitask. Proven ability to work under pressure. Able to work as part of a team. Working knowledge of Google Office Applications and willingness to learn new systems. Good planning and organisational skills. Business and commercial awareness. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Job Title: Health & Safety Advisor Location: Coalville Salary: £37,500 per annum Job Type: Full Time - Permanent. The Role: Board24 is growing and industry-leading sheet board manufacturer. We strive to put our people, our customers and the environment at the centre of everything we do. We have an excellent opportunity for an ambitious, motivated and experienced Health & Safety Advisor to lead and develop our 'make it safe' vision. What we are looking for: Experience within a similar Health and Safety role, preferably within manufacturing NEBOSH certificate The ability to work well within teams An engaging approach with the ability to influence and develop relationships with colleagues at all levels of the business What you'll be doing: Working closely with the Management Team, you will provide support and advice and share best practice across the site, identifying and driving H&S improvements and initiatives to the site and across the wider business where applicable. This will include: Engaging all site personnel in the highest levels of safety culture, improvement, and performance. Providing data and reports to site/senior management Developing an operationally excellent environment which promotes continuous improvement, empowerment, motivation and participation. Manage the site risk register Work with the Group HS&E Manager to develop and implement group wide projects and initiatives. Coach and develop leaders to enable them to improve their approach and performance Ensure a robust and effective health and safety management system is in place Undertake investigations of significant incidents Manage and deliver training programs to develop competencies. Carry out and maintain relevant site induction program for new starters Lead on BRC accreditation What will you get: Excellent development opportunities 25 days holiday plus 8 bank holidays Company Pension Death in service benefit Company sick pay Enhanced maternity/paternity/adoption provision Employee referral scheme Wellness programmes Free parking More About Us: Operating across three locations in England and Scotland, Board24 have been manufacturing corrugated sheet board for over 30 years. Our corrugated board is 100% recyclable, 100% biodegradable and made from 90% recycled or recovered paper ensuring our products are recyclable and sustainable. As an industry-leading sheet board manufacturer, we are always looking for better ways of doing things and lead the way for recycled cardboard innovation. Our vision is simple: to consistently deliver corrugated sheet-board solutions to suit individual needs, to provide unrivalled customer service and quality, to take care of our people, our customers and our local community. Candidates with the experience or relevant job titles of; Health and Safety, H&S Advisor, Health and Safety Coordinator, Health and Safety Advisor, Health and Safety Manager, Health and Safety Officer, Operations Manager, will also be considered for this role.
May 03, 2024
Full time
Job Title: Health & Safety Advisor Location: Coalville Salary: £37,500 per annum Job Type: Full Time - Permanent. The Role: Board24 is growing and industry-leading sheet board manufacturer. We strive to put our people, our customers and the environment at the centre of everything we do. We have an excellent opportunity for an ambitious, motivated and experienced Health & Safety Advisor to lead and develop our 'make it safe' vision. What we are looking for: Experience within a similar Health and Safety role, preferably within manufacturing NEBOSH certificate The ability to work well within teams An engaging approach with the ability to influence and develop relationships with colleagues at all levels of the business What you'll be doing: Working closely with the Management Team, you will provide support and advice and share best practice across the site, identifying and driving H&S improvements and initiatives to the site and across the wider business where applicable. This will include: Engaging all site personnel in the highest levels of safety culture, improvement, and performance. Providing data and reports to site/senior management Developing an operationally excellent environment which promotes continuous improvement, empowerment, motivation and participation. Manage the site risk register Work with the Group HS&E Manager to develop and implement group wide projects and initiatives. Coach and develop leaders to enable them to improve their approach and performance Ensure a robust and effective health and safety management system is in place Undertake investigations of significant incidents Manage and deliver training programs to develop competencies. Carry out and maintain relevant site induction program for new starters Lead on BRC accreditation What will you get: Excellent development opportunities 25 days holiday plus 8 bank holidays Company Pension Death in service benefit Company sick pay Enhanced maternity/paternity/adoption provision Employee referral scheme Wellness programmes Free parking More About Us: Operating across three locations in England and Scotland, Board24 have been manufacturing corrugated sheet board for over 30 years. Our corrugated board is 100% recyclable, 100% biodegradable and made from 90% recycled or recovered paper ensuring our products are recyclable and sustainable. As an industry-leading sheet board manufacturer, we are always looking for better ways of doing things and lead the way for recycled cardboard innovation. Our vision is simple: to consistently deliver corrugated sheet-board solutions to suit individual needs, to provide unrivalled customer service and quality, to take care of our people, our customers and our local community. Candidates with the experience or relevant job titles of; Health and Safety, H&S Advisor, Health and Safety Coordinator, Health and Safety Advisor, Health and Safety Manager, Health and Safety Officer, Operations Manager, will also be considered for this role.
About the Role: Grade Level (for internal use): 12 About the Role: S&P Global (the Company) seeks a Compliance Director to join the Compliance Team for the S&P Global Commodity Insights division (the Division) The Compliance Director will be based in London and will play a key role in a global compliance team whose mandate is to deliver a Compliance Program for the Division that is fit-for-purpose and highly effective. The role involves a range of activities, including providing: (i) Compliance advisory services, (ii) education & training, (iii) reporting to compliance management on compliance developments, and (iv) participating in reviews, investigations and other compliance monitoring / ad hoc activities, primarily focused on EMEA. Besides technical knowledge and experience in the operation of Compliance programs, the ideal candidate should build strong relationships, within the Division and across the Compliance, Risk Management and other key control functions, should be collaborative and a team player, should have excellent communication skills and the ability to maintain a realistic balance among multiple priorities. This role will report directly to the Global Head of Compliance, S&P Global Commodity Insights. Responsibilities and Impact: You will support the operation of the Compliance Program in the Division and in particular: Partner with the Division to implement the Division's Compliance policies and procedures to promote a culture of compliance and adherence to laws and regulations Provide support and oversight on Division's regulatory requirements, monitoring, reporting. Provide advisory services to staff and management on significant compliance matters/issues and participate on relevant committees Partner with key business, product, legal, Compliance and Enterprise Compliance stakeholders at the Divisional and enterprise level to implement key strategic initiatives Manage and develop the monitoring program focusing on adherence to key policies and divisional regulatory obligations Participate in, and as appropriate, manage Compliance investigations and reviews Provide advice on compliance implications of new business proposals and operational changes within the areas of your responsibility Assist the wider Compliance effort by covering and advising on compliance matters in other practices/areas/offices. Coordinate with colleagues globally to ensure consistency in carrying out compliance responsibilities Inform and escalate significant matters to the Global Head of Compliance for the Division Other Responsibilities Remain educated and up to date on developments in the regulatory and Compliance fields Actively participate in relevant Divisional and other Committees, as appropriate Provide supportto other Divisions and the Enterprise Compliance team as necessary Impact Directly impact the implementation and direction of strategy and culture for Compliance in the Division, developed in partnership with the Global Head of Compliance for the Division and other Divisional leaders. What We're Looking For: Basic Required Qualifications: 6+ years of directly related, comparable Compliance experience including regulatory A bachelor's degree is required, law degree will be beneficial Experience of the compliance requirements needed for Price Reporting Agencies is highly desirable Experience overseeing a global sanctions compliance program will be beneficial Unwavering ethics and integrity, and an ability to stand firm on issues with independence Strong interpersonal and team skills, with a collaborative and learning mindset Highly analytical, solutions-oriented and detail oriented Ability to articulate guidance clearly and concisely Excellent presentation skills and ability to provide compliance training to all levels Self-motivated and well-organized; able to prioritize tasks and work well under pressure; able to stay abreast of changing regulatory rules and procedures in a developing industry Ability to maintain a global perspective and work with diverse colleagues across various jurisdictions . Proficiency in Excel, Word and Power Point You will be asked to work from London office 2days/week Interaction You will: Partner with business leaders to provide fit-for-purpose compliance support and advice to the Division Collaborate with Compliance in the Division and in other divisions to share best practices and ensure valuable information sharing Collaborate and work seamlessly with S&P Global's Compliance Centers of Excellenceto engage in specialized Compliance work (e.g., Conflicts of Interests, including Securities Disclosure; Global Financial Crimes Compliance, including Sanctions) and with S&P Global's Risk Management leaders. Partner with other functional areas (e.g., People team, Corporate Risk Management, Internal Audit, Legal, Information Security), to create and implement testing and reporting processes to ensure compliance with applicable laws, regulations and internal policies andprocedures Escalate significant matters to the Global Head of Compliance, as appropriate. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO . click apply for full job details
May 03, 2024
Full time
About the Role: Grade Level (for internal use): 12 About the Role: S&P Global (the Company) seeks a Compliance Director to join the Compliance Team for the S&P Global Commodity Insights division (the Division) The Compliance Director will be based in London and will play a key role in a global compliance team whose mandate is to deliver a Compliance Program for the Division that is fit-for-purpose and highly effective. The role involves a range of activities, including providing: (i) Compliance advisory services, (ii) education & training, (iii) reporting to compliance management on compliance developments, and (iv) participating in reviews, investigations and other compliance monitoring / ad hoc activities, primarily focused on EMEA. Besides technical knowledge and experience in the operation of Compliance programs, the ideal candidate should build strong relationships, within the Division and across the Compliance, Risk Management and other key control functions, should be collaborative and a team player, should have excellent communication skills and the ability to maintain a realistic balance among multiple priorities. This role will report directly to the Global Head of Compliance, S&P Global Commodity Insights. Responsibilities and Impact: You will support the operation of the Compliance Program in the Division and in particular: Partner with the Division to implement the Division's Compliance policies and procedures to promote a culture of compliance and adherence to laws and regulations Provide support and oversight on Division's regulatory requirements, monitoring, reporting. Provide advisory services to staff and management on significant compliance matters/issues and participate on relevant committees Partner with key business, product, legal, Compliance and Enterprise Compliance stakeholders at the Divisional and enterprise level to implement key strategic initiatives Manage and develop the monitoring program focusing on adherence to key policies and divisional regulatory obligations Participate in, and as appropriate, manage Compliance investigations and reviews Provide advice on compliance implications of new business proposals and operational changes within the areas of your responsibility Assist the wider Compliance effort by covering and advising on compliance matters in other practices/areas/offices. Coordinate with colleagues globally to ensure consistency in carrying out compliance responsibilities Inform and escalate significant matters to the Global Head of Compliance for the Division Other Responsibilities Remain educated and up to date on developments in the regulatory and Compliance fields Actively participate in relevant Divisional and other Committees, as appropriate Provide supportto other Divisions and the Enterprise Compliance team as necessary Impact Directly impact the implementation and direction of strategy and culture for Compliance in the Division, developed in partnership with the Global Head of Compliance for the Division and other Divisional leaders. What We're Looking For: Basic Required Qualifications: 6+ years of directly related, comparable Compliance experience including regulatory A bachelor's degree is required, law degree will be beneficial Experience of the compliance requirements needed for Price Reporting Agencies is highly desirable Experience overseeing a global sanctions compliance program will be beneficial Unwavering ethics and integrity, and an ability to stand firm on issues with independence Strong interpersonal and team skills, with a collaborative and learning mindset Highly analytical, solutions-oriented and detail oriented Ability to articulate guidance clearly and concisely Excellent presentation skills and ability to provide compliance training to all levels Self-motivated and well-organized; able to prioritize tasks and work well under pressure; able to stay abreast of changing regulatory rules and procedures in a developing industry Ability to maintain a global perspective and work with diverse colleagues across various jurisdictions . Proficiency in Excel, Word and Power Point You will be asked to work from London office 2days/week Interaction You will: Partner with business leaders to provide fit-for-purpose compliance support and advice to the Division Collaborate with Compliance in the Division and in other divisions to share best practices and ensure valuable information sharing Collaborate and work seamlessly with S&P Global's Compliance Centers of Excellenceto engage in specialized Compliance work (e.g., Conflicts of Interests, including Securities Disclosure; Global Financial Crimes Compliance, including Sanctions) and with S&P Global's Risk Management leaders. Partner with other functional areas (e.g., People team, Corporate Risk Management, Internal Audit, Legal, Information Security), to create and implement testing and reporting processes to ensure compliance with applicable laws, regulations and internal policies andprocedures Escalate significant matters to the Global Head of Compliance, as appropriate. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO . click apply for full job details
Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to UK headquartered Mid-Corporate and Mid-Cap businesses, with a global footprint, and within annual revenue ranging from $100m to $3bn. We are focused on providing banking and financial solutions to our clients across key growth industries for CCB UK cluster, including Industrials, Business Services, Digital & Technology, Fintech, NBFI, Consumer and Healthcare. Key Outline The key outline of this role is to help nurture the growth of cash revenues for CCB clients headquartered in the UK. An ongoing commitment in identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realisation. Through those activities you'll achieve an annual growth rate in cash revenue for the UK CCB business whilst overseeing sales performance. This is an experienced individual contributor role that is expected to deliver fast sustainable growth with the ability to manage multiple clients and senior management demands. Role Profile: Core Responsibilities: Develop new pipeline deals with target clients by promoting and selling cash management solutions and overseeing client negotiations. Make Citi the go to international banking partner for our client segments. Working closely with Product Teams and Coverage Banking to ensure complete alignment in client planning, opportunity targeting, deal progression and revenue growth. Strong collaboration with peers in other parts of EMEA and other regions (particularly US and APAC), to ensure that cross-regional opportunities and multi-regional / global opportunities are appropriately managed Regular tracking of deal pipeline and review of implementation and revenue realization. Foster productive working relationships with partner groups across regional/global product teams, and work with the CCB UK RM team and Product teams to build solutions based on clients' needs. Proactively working with RMs to drive business growth, owning cash deals from origination to execution. Being a point of contact for cash matters to UK clients. Identify cross-regional client and industry segments with potential cash opportunities and structure product solutions specific to the client/industry segment. Work with Treasury and Trade Solutions (TTS) teams across product, sales and implementation to own the execution of the deals won. Increasing customer volumes/revenues in a dynamic and evolving environment. Lead initiatives including events that facilitate Citi Treasury and Trade Solutions in deepening client relationships, strengthen Citi brand as an industry thought leader, etc. Contribute to growing CCB UK business through strategic thinking and taking-on special projects. Maintain up to date awareness of opponent activity, market trends and knowledge of economic / political factors. Skills Excellent interpersonal, communication and presentation skills and ability to influence decisions at all levels. Clear understanding of the core Cash Management product suite including payments, collections, and liquidity. Strong focus on delivery, ability to turn concepts into actionable solutions. Ability to quickly identify problems and solutions leveraging cash product propositions, business drivers, policies, customer needs and market trends Ability to create longer term, positive trust and advisory based relationships will all the customers in the portfolio. Demonstrate thought leadership and vision for future planning and growth. Open-mindedness to evaluate various alternative solutions to customer needs. In-depth knowledge of regulations, market practices and bank operations. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. Job Family Group: Commercial and Business Sales Job Family: Commercial Product Sales Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 03, 2024
Full time
Citi Commercial Bank UK (CCB UK) offers its clients the convenience, a global banking network, thought leadership and global financial capabilities of Citi. We deliver extensive industry knowledge, local expertise and dedicated service support to UK headquartered Mid-Corporate and Mid-Cap businesses, with a global footprint, and within annual revenue ranging from $100m to $3bn. We are focused on providing banking and financial solutions to our clients across key growth industries for CCB UK cluster, including Industrials, Business Services, Digital & Technology, Fintech, NBFI, Consumer and Healthcare. Key Outline The key outline of this role is to help nurture the growth of cash revenues for CCB clients headquartered in the UK. An ongoing commitment in identifying new revenue streams and flows, support and own RFPs and deepen wallet penetration for revenue realisation. Through those activities you'll achieve an annual growth rate in cash revenue for the UK CCB business whilst overseeing sales performance. This is an experienced individual contributor role that is expected to deliver fast sustainable growth with the ability to manage multiple clients and senior management demands. Role Profile: Core Responsibilities: Develop new pipeline deals with target clients by promoting and selling cash management solutions and overseeing client negotiations. Make Citi the go to international banking partner for our client segments. Working closely with Product Teams and Coverage Banking to ensure complete alignment in client planning, opportunity targeting, deal progression and revenue growth. Strong collaboration with peers in other parts of EMEA and other regions (particularly US and APAC), to ensure that cross-regional opportunities and multi-regional / global opportunities are appropriately managed Regular tracking of deal pipeline and review of implementation and revenue realization. Foster productive working relationships with partner groups across regional/global product teams, and work with the CCB UK RM team and Product teams to build solutions based on clients' needs. Proactively working with RMs to drive business growth, owning cash deals from origination to execution. Being a point of contact for cash matters to UK clients. Identify cross-regional client and industry segments with potential cash opportunities and structure product solutions specific to the client/industry segment. Work with Treasury and Trade Solutions (TTS) teams across product, sales and implementation to own the execution of the deals won. Increasing customer volumes/revenues in a dynamic and evolving environment. Lead initiatives including events that facilitate Citi Treasury and Trade Solutions in deepening client relationships, strengthen Citi brand as an industry thought leader, etc. Contribute to growing CCB UK business through strategic thinking and taking-on special projects. Maintain up to date awareness of opponent activity, market trends and knowledge of economic / political factors. Skills Excellent interpersonal, communication and presentation skills and ability to influence decisions at all levels. Clear understanding of the core Cash Management product suite including payments, collections, and liquidity. Strong focus on delivery, ability to turn concepts into actionable solutions. Ability to quickly identify problems and solutions leveraging cash product propositions, business drivers, policies, customer needs and market trends Ability to create longer term, positive trust and advisory based relationships will all the customers in the portfolio. Demonstrate thought leadership and vision for future planning and growth. Open-mindedness to evaluate various alternative solutions to customer needs. In-depth knowledge of regulations, market practices and bank operations. Equal Opportunity We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don't necessarily check all the listed requirements, please still consider applying . Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. Job Family Group: Commercial and Business Sales Job Family: Commercial Product Sales Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Experienced Mortgage and Protection Adviser - Crewe - To be considered for this role, you must hold CeMAP qualification or equivalent. What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 03, 2024
Full time
Experienced Mortgage and Protection Adviser - Crewe - To be considered for this role, you must hold CeMAP qualification or equivalent. What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Randstad Construction & Property
Durham, County Durham
Customer Service Support Full Time Monday to Friday 8am - 4pm Durham 3 months minimum with opportunity of permanent Working from home (1-2 days per month in the office for meetings and 121's) Ideally you will have a background in the water industry. A good level of customer service is required including working to KPI's and experience of web chat too would be a great advantage. If you would like to know more information please send your CV to: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 03, 2024
Seasonal
Customer Service Support Full Time Monday to Friday 8am - 4pm Durham 3 months minimum with opportunity of permanent Working from home (1-2 days per month in the office for meetings and 121's) Ideally you will have a background in the water industry. A good level of customer service is required including working to KPI's and experience of web chat too would be a great advantage. If you would like to know more information please send your CV to: Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.