A fantastic opportunity for a 1st Line IT Support/Customer Services Advisor Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package: Salary up to 30k Company pension scheme Ability to purchase an additional holidays Private healthcare including family members Death in service cover Wellness Fund Discounts for various companies and services Enhanced maternity & paternity Employee Assistance Programme 25 days' holiday + bank holidays increasing with service Free onsite parking Smart/Casual wear Full Training Brilliant family culture Gym membership Optional medical insurance Attend prestigious conferences Paid Charity volunteering days The company have been recognised as one of the best places to work with its brilliant family culture.Duties of the 1st Line IT Support/Customer Services Advisor will be: To support the internal business network in the use of various business software systems. Supporting a range of software specific to the industry, Dealing with tickets, calls, and emails and will be responsible for providing effective, timely solutions, advocating best practices. Offering an outstanding level of service to customers Providing timely updates to customers by either Phone, Email, or face to face The 1st Line IT Support/Customer Services Advisor will have: Previous experience working in an IT helpdesk support role dealing with bespoke systems Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs Ability to prioritise and manage your workload effectively Ability to demonstrate empathy for customers and be able to adapt your style to talk to them at their level of knowledge Excellent knowledge of MS Office products and Windows operating systems Proficient in taking ownership of a problem and seeing it through to resolution Willing to undertake any other reasonable duties appropriate to fulfilling your role We are looking for someone who is: Passionate about the Customer Experience and have a first time fix approach. Great attention to detail and keen to work in a close knit team environment Good problem-solving skills with a methodical and logical approach Resilient with a proactive aptitude to learn Team player, but also able to work independently on own initiative Organised with excellent time management skills Strong verbal and written communication Innovative with an aptitude for looking for customer service improvements Upbeat and enthusiastic about going the extra mile for your customers
May 02, 2024
Full time
A fantastic opportunity for a 1st Line IT Support/Customer Services Advisor Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package: Salary up to 30k Company pension scheme Ability to purchase an additional holidays Private healthcare including family members Death in service cover Wellness Fund Discounts for various companies and services Enhanced maternity & paternity Employee Assistance Programme 25 days' holiday + bank holidays increasing with service Free onsite parking Smart/Casual wear Full Training Brilliant family culture Gym membership Optional medical insurance Attend prestigious conferences Paid Charity volunteering days The company have been recognised as one of the best places to work with its brilliant family culture.Duties of the 1st Line IT Support/Customer Services Advisor will be: To support the internal business network in the use of various business software systems. Supporting a range of software specific to the industry, Dealing with tickets, calls, and emails and will be responsible for providing effective, timely solutions, advocating best practices. Offering an outstanding level of service to customers Providing timely updates to customers by either Phone, Email, or face to face The 1st Line IT Support/Customer Services Advisor will have: Previous experience working in an IT helpdesk support role dealing with bespoke systems Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs Ability to prioritise and manage your workload effectively Ability to demonstrate empathy for customers and be able to adapt your style to talk to them at their level of knowledge Excellent knowledge of MS Office products and Windows operating systems Proficient in taking ownership of a problem and seeing it through to resolution Willing to undertake any other reasonable duties appropriate to fulfilling your role We are looking for someone who is: Passionate about the Customer Experience and have a first time fix approach. Great attention to detail and keen to work in a close knit team environment Good problem-solving skills with a methodical and logical approach Resilient with a proactive aptitude to learn Team player, but also able to work independently on own initiative Organised with excellent time management skills Strong verbal and written communication Innovative with an aptitude for looking for customer service improvements Upbeat and enthusiastic about going the extra mile for your customers
Role: 1st Line IT Support Engineer Location: Coventry Salary: 20,000 - 25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Role: 1st Line IT Support Engineer Location: Coventry Salary: 20,000 - 25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required:Previous experience of working in an IT Helpdesk / Service Desk roleExcellent communication skills, with a customer-centric approach to your workExperience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services.Strong work ethic with a positive approach and problem solving skills
May 02, 2024
Full time
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required:Previous experience of working in an IT Helpdesk / Service Desk roleExcellent communication skills, with a customer-centric approach to your workExperience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services.Strong work ethic with a positive approach and problem solving skills
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
May 02, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
My client is a world-class healthcare supplier, they've been dominating their sector for over 50 years. With close links to the NHS, as well as numerous private healthcare practices, they're one of the fastest growing companies around. You'd be joining an established technical team, getting to work on massive projects, and supporting that has a big presence in the UK! If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. IT Helpdesk Engineer Leeds/Hybrid 20,000 - 26,000 Day-to-Day Duties: Performing to a 1st/2nd Line standard When working from home you'll be working on the service desk dealing with complex tickets. When working in the office you'll be providing hands-up desktop support and occasionally travelling to different sites to support project work. Providing desktop support Project rollouts Communicate efficiently to ensure the end-user's problems are resolved. Create and maintain technical documentation. Tech Stack: Active Directory Windows Server Hardware knowledge Desktop support Company Benefits: Private medical cover Life insurance Cycle to work scheme. Discounts on local restaurants and shops If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
My client is a world-class healthcare supplier, they've been dominating their sector for over 50 years. With close links to the NHS, as well as numerous private healthcare practices, they're one of the fastest growing companies around. You'd be joining an established technical team, getting to work on massive projects, and supporting that has a big presence in the UK! If you're looking to dedicate your technical skills to a worthy cause and make strides in your career, then read below. IT Helpdesk Engineer Leeds/Hybrid 20,000 - 26,000 Day-to-Day Duties: Performing to a 1st/2nd Line standard When working from home you'll be working on the service desk dealing with complex tickets. When working in the office you'll be providing hands-up desktop support and occasionally travelling to different sites to support project work. Providing desktop support Project rollouts Communicate efficiently to ensure the end-user's problems are resolved. Create and maintain technical documentation. Tech Stack: Active Directory Windows Server Hardware knowledge Desktop support Company Benefits: Private medical cover Life insurance Cycle to work scheme. Discounts on local restaurants and shops If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Pulborough, Sussex
My client based in Pulborough are seeking a 1st/2nd line Systems Engineer to join their regional support team. In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Core Responsibilities: Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Maintain, manage, and develop all aspects of the IT systems and network infrastructure. Manage the development, administration, and upgrades of all systems include O365 applications such as Microsoft Teams and Exchange. Liaise with global IT teams to provide remote and onsite support to facilities globally and assist in providing solutions for the organisation. Manage the Microsoft Teams telephone system Manage and maintain VMWare server infrastructure and SAN. Manage and maintain Active Directory infrastructure for UK, and Germany environments. Required experience: Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint etc. Hardware solutions including SAN, Servers, Desktops, and Laptops. Strong experience in VMWare administration. Experience with VOIP and Microsoft Teams Phone Systems. Strong understanding Active Directory Understanding of both the O365 admin portal and PowerShell is preferred. To apply, please respond to this advert and Tom will be in touch to discuss the opportunity in more detail. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
My client based in Pulborough are seeking a 1st/2nd line Systems Engineer to join their regional support team. In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Core Responsibilities: Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Maintain, manage, and develop all aspects of the IT systems and network infrastructure. Manage the development, administration, and upgrades of all systems include O365 applications such as Microsoft Teams and Exchange. Liaise with global IT teams to provide remote and onsite support to facilities globally and assist in providing solutions for the organisation. Manage the Microsoft Teams telephone system Manage and maintain VMWare server infrastructure and SAN. Manage and maintain Active Directory infrastructure for UK, and Germany environments. Required experience: Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint etc. Hardware solutions including SAN, Servers, Desktops, and Laptops. Strong experience in VMWare administration. Experience with VOIP and Microsoft Teams Phone Systems. Strong understanding Active Directory Understanding of both the O365 admin portal and PowerShell is preferred. To apply, please respond to this advert and Tom will be in touch to discuss the opportunity in more detail. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows. The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality. Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more. Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange Create new users as required, provide set up and run Inductions where Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests To work in accordance with, and always implement, the companies Quality Management System (QMS) Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required Qualifications and Experience: 2 years of experience on an IT Helpdesk or similar role Proficient in troubleshooting Windows OS Environments Knowledge of Microsoft 365 suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience/Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing Intune, EntraID and Microsoft Security products Full UK Driving license Salary/logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
May 02, 2024
Full time
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows. The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality. Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more. Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange Create new users as required, provide set up and run Inductions where Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests To work in accordance with, and always implement, the companies Quality Management System (QMS) Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required Qualifications and Experience: 2 years of experience on an IT Helpdesk or similar role Proficient in troubleshooting Windows OS Environments Knowledge of Microsoft 365 suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience/Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing Intune, EntraID and Microsoft Security products Full UK Driving license Salary/logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Position : Level 2 Onsite Engineer (12-month Fixed-Term Contract) Location: Middlesbrough Compensation: 34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays JOB OVERVIEW As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems. Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues. Applicants must be eligible for Security Clearance No sponsorship available for this position Flexibility in terms of travel is required KEY RESPONSIBILITIES Provide on-site technical support to end clients, covering desktop computing and corporate IT services. Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary. Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated. Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs. While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK. QUALIFICATIONS, SKILLS, AND EXPERIENCE Demonstrable expertise and knowledge in relevant technology areas. Education or professional certifications from colleges, universities, or relevant institutions. Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous. Positive demeanour with the ability to inspire and collaborate effectively with team members. Methodical and quality-focused, ensuring accuracy and efficiency in all tasks. Professional and enthusiastic with a proactive attitude towards problem-solving. Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations. Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals. Approachable and adaptable, willing to work flexible hours and travel as needed. Punctual, dependable, and presentable in appearance and conduct.
May 01, 2024
Full time
Position : Level 2 Onsite Engineer (12-month Fixed-Term Contract) Location: Middlesbrough Compensation: 34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays JOB OVERVIEW As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems. Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues. Applicants must be eligible for Security Clearance No sponsorship available for this position Flexibility in terms of travel is required KEY RESPONSIBILITIES Provide on-site technical support to end clients, covering desktop computing and corporate IT services. Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary. Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated. Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs. While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK. QUALIFICATIONS, SKILLS, AND EXPERIENCE Demonstrable expertise and knowledge in relevant technology areas. Education or professional certifications from colleges, universities, or relevant institutions. Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous. Positive demeanour with the ability to inspire and collaborate effectively with team members. Methodical and quality-focused, ensuring accuracy and efficiency in all tasks. Professional and enthusiastic with a proactive attitude towards problem-solving. Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations. Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals. Approachable and adaptable, willing to work flexible hours and travel as needed. Punctual, dependable, and presentable in appearance and conduct.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 01, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
May 01, 2024
Full time
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
Job Title: 2nd Line Helpdesk/Desktop Support Duration : 6 Months Location: Pimlico 5 days on site / Monday to Friday £150 - Inside IR35 We have an exciting opportunity available for 2nd line helpdesk/desktop support position. Avanti Recruitment is seeking a 2nd Line service desktop support consultant to come in and help the team with bandwidth and day to day troubleshooting with ticketing requests. This role will sit in between 1st and 2nd line teams covering work from both groups Responsibilities: Asset tag Machines/monitors Compile asset list and add to service now Re-image machines and set up Assist with closing requests from 1st line such as create new user accounts and delete accounts. Proven work history of 1st and 2nd line support. AD/Azure/INTUNE/O365/SCCM Experience If you are interested please send an email with your latest CV.
May 01, 2024
Contractor
Job Title: 2nd Line Helpdesk/Desktop Support Duration : 6 Months Location: Pimlico 5 days on site / Monday to Friday £150 - Inside IR35 We have an exciting opportunity available for 2nd line helpdesk/desktop support position. Avanti Recruitment is seeking a 2nd Line service desktop support consultant to come in and help the team with bandwidth and day to day troubleshooting with ticketing requests. This role will sit in between 1st and 2nd line teams covering work from both groups Responsibilities: Asset tag Machines/monitors Compile asset list and add to service now Re-image machines and set up Assist with closing requests from 1st line such as create new user accounts and delete accounts. Proven work history of 1st and 2nd line support. AD/Azure/INTUNE/O365/SCCM Experience If you are interested please send an email with your latest CV.
IT Support Engineer Cheshire 25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites. The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 01, 2024
Full time
IT Support Engineer Cheshire 25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites. The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield Site based - Monday Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 01, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield Site based - Monday Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business. What you will be doing in the role of ICT Service Desk Engineer? Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required. Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place. Ensure departmental key performance indicators and service level agreements are met. Coordinate asset and inventory management, including checks and audits adhering to standards and processes. Create and update technical documents and knowledge-based articles. Provide support for and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues. To occasionally travel to different premises/locations as and when required showing flexibility with working times. To be part of the ICT out of hours call out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remote desktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve issues and find solutions. Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do. Analytical skills and a keen eye for detail. Enjoy working at pace and with colleagues across the business. Have a passion for continuous improvement and developing yourself and others. Like making decisions and love having accountability. Ability to give and receive constructive. feedback. Be adaptable and embrace change. What you will LOVE about the role of ICT Service desk Engineer? Annual salary of GBP28,000 Initial 12 month contract will potential opportunity thereafter Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service 35 hour working week (full time) Enhanced 5% employer contribution defined contribution pension Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme) Access to a health cash plan Hybrid agile working arrangements Annual celebration of People and Business success Recognition scheme, with both financial and non-financial rewards Opportunities to develop and grow skills and experience Employee Assistance Programme Colleague Benefits Platform Values driven working environment Ongoing Learning and Development Paid time off for volunteering If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
May 01, 2024
Full time
Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business. What you will be doing in the role of ICT Service Desk Engineer? Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required. Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place. Ensure departmental key performance indicators and service level agreements are met. Coordinate asset and inventory management, including checks and audits adhering to standards and processes. Create and update technical documents and knowledge-based articles. Provide support for and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues. To occasionally travel to different premises/locations as and when required showing flexibility with working times. To be part of the ICT out of hours call out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remote desktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve issues and find solutions. Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do. Analytical skills and a keen eye for detail. Enjoy working at pace and with colleagues across the business. Have a passion for continuous improvement and developing yourself and others. Like making decisions and love having accountability. Ability to give and receive constructive. feedback. Be adaptable and embrace change. What you will LOVE about the role of ICT Service desk Engineer? Annual salary of GBP28,000 Initial 12 month contract will potential opportunity thereafter Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service 35 hour working week (full time) Enhanced 5% employer contribution defined contribution pension Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme) Access to a health cash plan Hybrid agile working arrangements Annual celebration of People and Business success Recognition scheme, with both financial and non-financial rewards Opportunities to develop and grow skills and experience Employee Assistance Programme Colleague Benefits Platform Values driven working environment Ongoing Learning and Development Paid time off for volunteering If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
2nd Line Support Engineer - South East London/Kent - 28,000 - 36,000 + Excellent Benefits Overview: This position requires you to have a full UK driving licences and access to a vehicle An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine Infrastructure Good knowledge of Hyper-V and VMware ESX Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Experience in managing Cisco switches and routers. Knowledge of Windows Script Host/VBScript/ PowerShell Desirable: Previous experience working for a Managed Service Provider or Consultancy Package: Basic salary ranging from 28,000 - 36,000 Hybrid working - 3 days onsite, 2 days WFH Excellent benefits package 25 days holiday Pension scheme
May 01, 2024
Full time
2nd Line Support Engineer - South East London/Kent - 28,000 - 36,000 + Excellent Benefits Overview: This position requires you to have a full UK driving licences and access to a vehicle An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine Infrastructure Good knowledge of Hyper-V and VMware ESX Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Experience in managing Cisco switches and routers. Knowledge of Windows Script Host/VBScript/ PowerShell Desirable: Previous experience working for a Managed Service Provider or Consultancy Package: Basic salary ranging from 28,000 - 36,000 Hybrid working - 3 days onsite, 2 days WFH Excellent benefits package 25 days holiday Pension scheme
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week ABOUT THE ROLE As a First/Second Line IT Support you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Helpdesk, project work and hardware maintenance. Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop XP-10 Hosted Desktop and Cloud computing Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls Apple products and support Group Policy administration Cabling survey and installations Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP's, CompTIA, Apple) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach. Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
May 01, 2024
Full time
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week ABOUT THE ROLE As a First/Second Line IT Support you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Helpdesk, project work and hardware maintenance. Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop XP-10 Hosted Desktop and Cloud computing Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls Apple products and support Group Policy administration Cabling survey and installations Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP's, CompTIA, Apple) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach. Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
Role: 1st Line IT Support Engineer Location: Coventry Salary: £20,000 - £25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 1st Line IT Support Engineer Location: Coventry Salary: £20,000 - £25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 01, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).