Job Title: Head of Strategic Finance - Band S1 - Counter Terrorism Policing HQ Salary: The starting salary is £105,332 which includes allowances totalling £2,841. The salary is broken down as £102,491 basic salary, which will increase annually until you reach the top of the scale £105,358 Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: West Brompton Job Summary The Head of Strategic Finance is an exciting and rewarding role. The post holder will lead financial management and strategy for CT Policing and lead the Counter Terrorism Strategic Finance Function in CTPHQ. The post holder will be performing a critical function in aligning complex CT and Protection funding and accountancy arrangements into a single well-articulated governance structure and delivery arrangement. Key Tasks The post holder will be required to do the following: In Year financial management of the CT Policing & Protective Security grant, totalling over £1 billion per annum, covering a workforce of around 7,600 in the CT Network across 43 forces within England and Wales. Have overall strategic control of the CT Policing grant budget. The post holder will strongly and directly influence the allocation of all resources and grant funding. Lead the annual CT Policing & Protective Security budget setting process. Lead CT Policing's multi-year Medium Term Financial Plan. Develop strategic thematic business and financial plans across business areas including Data, Digital and Technology (DDaT), Change, Estate Management and Procurement, driving activity and investment choices. Lead a team with a strong focus on continuous improvement and delivering value for money in CT Policing. Represent CT policing and manage relationships with external agencies at a senior level. Will require extensive knowledge of strategic issues within counter terrorism of local, national and international impact, including matters relating to protection. Co-ordinate, engage and collaborate with senior stakeholders across police forces, the Metropolitan Police Service (MPS), CT Policing, and partner agencies that significantly impact on the UK's ability to reduce the risk of terrorism both in the UK and against its interests overseas. Work collaboratively to provide clear financial advice. Key Result Areas Lead on developing and executing a coherent CT Financial Plan and CT Grant Budget in agreement with the CT Policing Executive (for distribution across all 43 police forces) in line with the Governments Counter Terrorist Strategy and the national CT Policing Strategy. Delivery of effective governance arrangements for a coherent CT Financial Strategy and Plan and oversight on all policy development and activity across all four areas of CONTEST - Pursue, Prevent, Protect and Prepare and other thematic strategies (ICT, HR, estates, procurement etc.). Provision of strong financial advice, information and reporting to all areas of the CT Policing Leadership enabling confidence and providing assurance that funding arrangements and spend are within budget, on track and will enable delivery of CT priorities and objectives. Provision of a strong assurance and governance capability and day-to-day corporate risk and assurance management and escalation of risk and recommendations to the Home Office on a quarterly basis. Including the submission of cash-flow and payment recommendations. Be responsible for effective management of financial risk for CT Policing with potential National and International impact, be prepared to present options, and assess impact etc. across London, National and International areas. Provision of financial advice, direction, information and reports to all those that need it, covering all areas within the remit of Financial Business, including reporting budgetary information, Medium Term Plans, and Capital Programming to a range of internal and external stakeholders. Review CT Policing's Value for Money Strategy as well as delivery of the implementation plan. Improving and ensuring that financial planning is aligned against strategic outcomes and performance and is developed in response to emerging economic, political, legal, environmental, operational and technical changes including significant change programmes and develop processes to spot opportunities, identify business threats and develop/implement solutions. Be required to align financial and accountancy management against the CT Strategic Plan and link it to performance outcomes and delivery. Establish effective collaborative and inclusive communication processes throughout the CT Policing Leadership, CT Policing, MPS and with other partners to ensure early financial considerations on all significant business case developments to inform strategic decision making. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 10th May 2024. Key Skills The post holder must have: Be a qualified accountant and must be a member of one of the Chartered or Certified Accounting Bodies with evidence of Continuing Professional Development. Ability to set a coherent financial strategy and understanding of budget methodologies, management accounting practices, costing methodologies and accounting frameworks. Ability to set budgets, forecasts, medium term plans, and monitor spend; evaluate business proposals and plans; conduct financial appraisals; and dealing with complex issues and their impact upon the financial governance of the network. Ability to deliver consistent, robust financial management and budgetary accountability. Aligning budgets to performance. Ability to develop, communicate, persuade and gain ownership for a new clear vision and direction for financial planning. Ability to represent CT policing at national level meetings and develop and deliver presentations. A strong, effective leader with the ability to provide strategic leadership in a complex role and the ability to co-ordinate and develop an effective devolved financial capability and local team. Highly effective communication and stakeholder handlings skills with the ability to influence, interact and negotiate at a senior level across a broad range of senior stakeholders throughout the MPS, CT Policing and within other partner agencies. Develop or have a clear understanding of CT Policing relationships to Government, security and intelligence agencies and legislative process including their governance arrangements. Ability to make judgements and decisions regarding risk escalation and review the success of risk interventions. Ability to identify and engage with new stakeholders, suggest methods of engagement and monitor delivery. Experience . click apply for full job details
May 03, 2024
Full time
Job Title: Head of Strategic Finance - Band S1 - Counter Terrorism Policing HQ Salary: The starting salary is £105,332 which includes allowances totalling £2,841. The salary is broken down as £102,491 basic salary, which will increase annually until you reach the top of the scale £105,358 Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: West Brompton Job Summary The Head of Strategic Finance is an exciting and rewarding role. The post holder will lead financial management and strategy for CT Policing and lead the Counter Terrorism Strategic Finance Function in CTPHQ. The post holder will be performing a critical function in aligning complex CT and Protection funding and accountancy arrangements into a single well-articulated governance structure and delivery arrangement. Key Tasks The post holder will be required to do the following: In Year financial management of the CT Policing & Protective Security grant, totalling over £1 billion per annum, covering a workforce of around 7,600 in the CT Network across 43 forces within England and Wales. Have overall strategic control of the CT Policing grant budget. The post holder will strongly and directly influence the allocation of all resources and grant funding. Lead the annual CT Policing & Protective Security budget setting process. Lead CT Policing's multi-year Medium Term Financial Plan. Develop strategic thematic business and financial plans across business areas including Data, Digital and Technology (DDaT), Change, Estate Management and Procurement, driving activity and investment choices. Lead a team with a strong focus on continuous improvement and delivering value for money in CT Policing. Represent CT policing and manage relationships with external agencies at a senior level. Will require extensive knowledge of strategic issues within counter terrorism of local, national and international impact, including matters relating to protection. Co-ordinate, engage and collaborate with senior stakeholders across police forces, the Metropolitan Police Service (MPS), CT Policing, and partner agencies that significantly impact on the UK's ability to reduce the risk of terrorism both in the UK and against its interests overseas. Work collaboratively to provide clear financial advice. Key Result Areas Lead on developing and executing a coherent CT Financial Plan and CT Grant Budget in agreement with the CT Policing Executive (for distribution across all 43 police forces) in line with the Governments Counter Terrorist Strategy and the national CT Policing Strategy. Delivery of effective governance arrangements for a coherent CT Financial Strategy and Plan and oversight on all policy development and activity across all four areas of CONTEST - Pursue, Prevent, Protect and Prepare and other thematic strategies (ICT, HR, estates, procurement etc.). Provision of strong financial advice, information and reporting to all areas of the CT Policing Leadership enabling confidence and providing assurance that funding arrangements and spend are within budget, on track and will enable delivery of CT priorities and objectives. Provision of a strong assurance and governance capability and day-to-day corporate risk and assurance management and escalation of risk and recommendations to the Home Office on a quarterly basis. Including the submission of cash-flow and payment recommendations. Be responsible for effective management of financial risk for CT Policing with potential National and International impact, be prepared to present options, and assess impact etc. across London, National and International areas. Provision of financial advice, direction, information and reports to all those that need it, covering all areas within the remit of Financial Business, including reporting budgetary information, Medium Term Plans, and Capital Programming to a range of internal and external stakeholders. Review CT Policing's Value for Money Strategy as well as delivery of the implementation plan. Improving and ensuring that financial planning is aligned against strategic outcomes and performance and is developed in response to emerging economic, political, legal, environmental, operational and technical changes including significant change programmes and develop processes to spot opportunities, identify business threats and develop/implement solutions. Be required to align financial and accountancy management against the CT Strategic Plan and link it to performance outcomes and delivery. Establish effective collaborative and inclusive communication processes throughout the CT Policing Leadership, CT Policing, MPS and with other partners to ensure early financial considerations on all significant business case developments to inform strategic decision making. Vetting This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism". Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 10th May 2024. Key Skills The post holder must have: Be a qualified accountant and must be a member of one of the Chartered or Certified Accounting Bodies with evidence of Continuing Professional Development. Ability to set a coherent financial strategy and understanding of budget methodologies, management accounting practices, costing methodologies and accounting frameworks. Ability to set budgets, forecasts, medium term plans, and monitor spend; evaluate business proposals and plans; conduct financial appraisals; and dealing with complex issues and their impact upon the financial governance of the network. Ability to deliver consistent, robust financial management and budgetary accountability. Aligning budgets to performance. Ability to develop, communicate, persuade and gain ownership for a new clear vision and direction for financial planning. Ability to represent CT policing at national level meetings and develop and deliver presentations. A strong, effective leader with the ability to provide strategic leadership in a complex role and the ability to co-ordinate and develop an effective devolved financial capability and local team. Highly effective communication and stakeholder handlings skills with the ability to influence, interact and negotiate at a senior level across a broad range of senior stakeholders throughout the MPS, CT Policing and within other partner agencies. Develop or have a clear understanding of CT Policing relationships to Government, security and intelligence agencies and legislative process including their governance arrangements. Ability to make judgements and decisions regarding risk escalation and review the success of risk interventions. Ability to identify and engage with new stakeholders, suggest methods of engagement and monitor delivery. Experience . click apply for full job details
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Our Gallagher Specialty Property division are looking for a dynamic insurance professional to lead their Broker Management & Account Executive Support team in London. You will have responsibility across both wholesale and facultative reinsurance clients helping to lead a collaborative team. How you'll make an impact Maintaining a broad knowledge of relevant markets and changes across the industry in order to keep clients/agents informed and provide effective risk management advice in line with AJG principles and values Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business Manage a team of Broker Managers About you Qualifications Cert CII/ Dip CII (Chartered Insurance Institute) desirable Technical Knowledge Comprehensive knowledge of general insurance (London Market / Lloyd's and Industry) products and services including underlying legal principles and practices Good understanding property product lines and risk management essential for advisory remit Experience in working with US and International direct open market programs, multinationals and facultative reinsurance in territories with the placement and servicing of cross class programmes Experience Strong experience in open market insurance Binder and line slip facility experience desirable Confidence to manage and lead a team Client confidentiality and discretion maintained Promote strong relationship with key stakeholder managers Strong numeracy and analytical skills Excellent written and verbal communication and interpersonal skills Able to manage time and to work on a number of projects concurrently Skills/other Excellent planning skills Able to interpret data with accuracy and present findings articulately Innovative approach in problem solving Strong interpersonal and negotiation skills Authentic communication skills for varying audience Comfortable and credible at decision-maker level Persistent and tenacious in achieving results Self-motivated and motivates others to achieve Continually builds and sustains a network managing relationships MS office and other relevant IT systems expertise Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
May 02, 2024
Full time
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Our Gallagher Specialty Property division are looking for a dynamic insurance professional to lead their Broker Management & Account Executive Support team in London. You will have responsibility across both wholesale and facultative reinsurance clients helping to lead a collaborative team. How you'll make an impact Maintaining a broad knowledge of relevant markets and changes across the industry in order to keep clients/agents informed and provide effective risk management advice in line with AJG principles and values Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business Manage a team of Broker Managers About you Qualifications Cert CII/ Dip CII (Chartered Insurance Institute) desirable Technical Knowledge Comprehensive knowledge of general insurance (London Market / Lloyd's and Industry) products and services including underlying legal principles and practices Good understanding property product lines and risk management essential for advisory remit Experience in working with US and International direct open market programs, multinationals and facultative reinsurance in territories with the placement and servicing of cross class programmes Experience Strong experience in open market insurance Binder and line slip facility experience desirable Confidence to manage and lead a team Client confidentiality and discretion maintained Promote strong relationship with key stakeholder managers Strong numeracy and analytical skills Excellent written and verbal communication and interpersonal skills Able to manage time and to work on a number of projects concurrently Skills/other Excellent planning skills Able to interpret data with accuracy and present findings articulately Innovative approach in problem solving Strong interpersonal and negotiation skills Authentic communication skills for varying audience Comfortable and credible at decision-maker level Persistent and tenacious in achieving results Self-motivated and motivates others to achieve Continually builds and sustains a network managing relationships MS office and other relevant IT systems expertise Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 02, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Covering the Scottish region as one of RMP'S Account Directors, your main responsibility will be to develop and maintain strong client relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including local authorities, police and fire authorities and higher education institutions with responsibility for managing the renewal process and responding to tenders. How you'll make an impact Key Goals: Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs. Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders. Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures. Actively engage in national and regional events, including ALARM and Insurance Officers Group meetings. Take opportunities to network with brokers, clients, and suppliers. Regional Business Plan - Support the implementation of the Regional Business Plan as required. Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings and involvement of relevant stakeholders. Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development. About you Knowledge Required Basic understanding and knowledge of FCA rules and guidelines. Detailed understanding and knowledge of general insurance and underlying legal principles. Strong understanding of the commercial marketplace, preferably in insurance and public sector. Skills Required: Strong presentation skills. Ability to prioritize and organize workload to meet deadlines. Ability to work under pressure and without supervision. Effective communication and interpersonal skills. Ability to construct written communications and confident telephone skills. Location: Home-based, in Scotland. If you are a motivated and client-focused professional with a strong understanding of the insurance industry, we invite you to apply for the position of Account Director at RMP. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
May 02, 2024
Full time
Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Covering the Scottish region as one of RMP'S Account Directors, your main responsibility will be to develop and maintain strong client relationships, resulting in the retention and growth of our existing portfolio of clients. You will have a portfolio of existing and prospective clients including local authorities, police and fire authorities and higher education institutions with responsibility for managing the renewal process and responding to tenders. How you'll make an impact Key Goals: Ensure that the needs of the client come first by working with empathy and integrity to understand and meet their needs. Proactively collaborate with underwriters, account handlers, the claims team and other internal and external stakeholders. Conduct business in an appropriate manner, adhering to the Standard Operating Procedure and all relevant policies and procedures. Actively engage in national and regional events, including ALARM and Insurance Officers Group meetings. Take opportunities to network with brokers, clients, and suppliers. Regional Business Plan - Support the implementation of the Regional Business Plan as required. Maintain and develop relationships with key brokers, clients, and lost clients/prospects through regular meetings and involvement of relevant stakeholders. Attend workshops, conferences, events, and training to stay updated on regulatory requirements and support your professional development. About you Knowledge Required Basic understanding and knowledge of FCA rules and guidelines. Detailed understanding and knowledge of general insurance and underlying legal principles. Strong understanding of the commercial marketplace, preferably in insurance and public sector. Skills Required: Strong presentation skills. Ability to prioritize and organize workload to meet deadlines. Ability to work under pressure and without supervision. Effective communication and interpersonal skills. Ability to construct written communications and confident telephone skills. Location: Home-based, in Scotland. If you are a motivated and client-focused professional with a strong understanding of the insurance industry, we invite you to apply for the position of Account Director at RMP. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Reference Number: TS/DS/24-08/937 Job Title: Electrician Salary: Competitive Contract: Permanent Working Hours: Monday to Friday - 08:00 - 16:30 - 40 hours per week Location: Mobile Region Covered: Aberdeen Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you like to work for one of the largest facilities management companies in the world? We are currently recruiting for an Electrician to join our passionate and driven team in the Aberdeen. Your primary responsibilities will include: To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To be experienced in multi-disciplined trade work in electrical distribution systems (LV), mechanical ventilation, chillers, plumbing/CWST systems and LTHW/MTHW heating services. To provide emergency callout response for the client as required and work as part of a call out Rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure that equipment operates to specified performance criteria. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately. Working in a safe manner at all times, complying with current Health & Safety legislation and Arthur McKay & Co Ltd H&S policy. To provide a professional service and represent the company in a way which ensures customer satisfaction. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. About You: Applicant must have the right to work in the UK Approved Electrician NVQ level 3 / City & Guilds 2391 / 18th edition Optional experience in Plumbing, Water Systems and Mechanical Ventilation systems Legionella Training CSCS Skills card PASMA/IPAF SSSTS (Site Supervision Safety Training Scheme) Previous experience working within building maintenance, projects and minor works environments. Full clean driving licence. Full disclosure is a contractual requirement. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Win monthly Superstar Awards How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
May 01, 2024
Full time
Reference Number: TS/DS/24-08/937 Job Title: Electrician Salary: Competitive Contract: Permanent Working Hours: Monday to Friday - 08:00 - 16:30 - 40 hours per week Location: Mobile Region Covered: Aberdeen Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Would you like to work for one of the largest facilities management companies in the world? We are currently recruiting for an Electrician to join our passionate and driven team in the Aberdeen. Your primary responsibilities will include: To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To be experienced in multi-disciplined trade work in electrical distribution systems (LV), mechanical ventilation, chillers, plumbing/CWST systems and LTHW/MTHW heating services. To provide emergency callout response for the client as required and work as part of a call out Rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure that equipment operates to specified performance criteria. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately. Working in a safe manner at all times, complying with current Health & Safety legislation and Arthur McKay & Co Ltd H&S policy. To provide a professional service and represent the company in a way which ensures customer satisfaction. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. About You: Applicant must have the right to work in the UK Approved Electrician NVQ level 3 / City & Guilds 2391 / 18th edition Optional experience in Plumbing, Water Systems and Mechanical Ventilation systems Legionella Training CSCS Skills card PASMA/IPAF SSSTS (Site Supervision Safety Training Scheme) Previous experience working within building maintenance, projects and minor works environments. Full clean driving licence. Full disclosure is a contractual requirement. Benefits: Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Win monthly Superstar Awards How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!
Are you passionate, customer-focused professional with exceptional comminucation skills? We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you ll have an engaging personality, be able to remain calm under pressure and you ll be highly passionate about your role working towards both your own and business targets and of course you ll have great PC skills. You ll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday Saturday, on a rotating shift pattern 9:30am 10pm Position 1 Shift Pattern will be: Week 1 Mon 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm Week 2 Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be: Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 01, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you ll have an engaging personality, be able to remain calm under pressure and you ll be highly passionate about your role working towards both your own and business targets and of course you ll have great PC skills. You ll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday Saturday, on a rotating shift pattern 9:30am 10pm Position 1 Shift Pattern will be: Week 1 Mon 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm Week 2 Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be: Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
VW Manchester Van Centre - Vehicle Technician £36,580 to £42,122+ OTE up to circa £46k uncapped + Employee Benefits 40 hours a week New Technicians are eligible for welcome bonuses totalling £1,500 Benefits At Inchcape we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more We give financial peace of mind with guaranteed income for new colleagues, so whilst you're getting up to speed with the role your salary is topped up to your OTE potential Tool Insurance scheme - Inchcape cover up to the value of £10k Colleague Introduction Award - recommend somebody for a role at Inchcape and you could earn up to £1000 once they're full on-board with us Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family. Annual leave - A minimum of 33 days' annual leave (including bank holidays), rising with long service. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team. Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day. Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more. Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above. Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family. Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health. Cycle to Work - Get a bike and or cycling gear at a significantly reduced price. Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives. A company that cares - We believe Inchcape is for everyone and we're dedicated to building a diverse, inclusive and authentic workplace. Job Introduction An Inchcape Vehicle Technician will have superb technical knowledge, a professional attitude, and will ensure that the highest quality of service is maintained. In return you'd be working with a company that genuinely cares about its colleagues and maintains some of the most pristine and prestigious showrooms and workshops in the country. Main Responsibilities Carry our vehicle maintenance and repair Utilising your technical knowledge Testing, diagnosing, and resolving faults Suggesting and making improvements to processes Working on electrical and mechanical systems Inspecting components for wear and tear Repairing and replacing parts Checking vehicle subsystems Liaising with customers where necessary Supporting other Technicians in the Workshop The Ideal Candidate The knowledge to use modern diagnostic equipment The capability of working to the highest quality standards Great team player and communication skills Maintain high standards of house-keeping Prior experience of working to efficiency targets A full UK driving license Experience within a main automotive dealer preferable, but not essential VOSA approved MOT tester also an advantage but not essential Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent About Us Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.OUR VISION: To be the world's most trusted automotive Distributor.Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent. Terms & Conditions; £1,000 sign-on bonus payable in month after probation ends. £500 additional bonus payable after 6-months (or 3 months after probation end). Further T&C's apply.
May 01, 2024
Full time
VW Manchester Van Centre - Vehicle Technician £36,580 to £42,122+ OTE up to circa £46k uncapped + Employee Benefits 40 hours a week New Technicians are eligible for welcome bonuses totalling £1,500 Benefits At Inchcape we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more We give financial peace of mind with guaranteed income for new colleagues, so whilst you're getting up to speed with the role your salary is topped up to your OTE potential Tool Insurance scheme - Inchcape cover up to the value of £10k Colleague Introduction Award - recommend somebody for a role at Inchcape and you could earn up to £1000 once they're full on-board with us Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family. Annual leave - A minimum of 33 days' annual leave (including bank holidays), rising with long service. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team. Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day. Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more. Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above. Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family. Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health. Cycle to Work - Get a bike and or cycling gear at a significantly reduced price. Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives. A company that cares - We believe Inchcape is for everyone and we're dedicated to building a diverse, inclusive and authentic workplace. Job Introduction An Inchcape Vehicle Technician will have superb technical knowledge, a professional attitude, and will ensure that the highest quality of service is maintained. In return you'd be working with a company that genuinely cares about its colleagues and maintains some of the most pristine and prestigious showrooms and workshops in the country. Main Responsibilities Carry our vehicle maintenance and repair Utilising your technical knowledge Testing, diagnosing, and resolving faults Suggesting and making improvements to processes Working on electrical and mechanical systems Inspecting components for wear and tear Repairing and replacing parts Checking vehicle subsystems Liaising with customers where necessary Supporting other Technicians in the Workshop The Ideal Candidate The knowledge to use modern diagnostic equipment The capability of working to the highest quality standards Great team player and communication skills Maintain high standards of house-keeping Prior experience of working to efficiency targets A full UK driving license Experience within a main automotive dealer preferable, but not essential VOSA approved MOT tester also an advantage but not essential Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent About Us Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.OUR VISION: To be the world's most trusted automotive Distributor.Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent. Terms & Conditions; £1,000 sign-on bonus payable in month after probation ends. £500 additional bonus payable after 6-months (or 3 months after probation end). Further T&C's apply.
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
May 01, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
Clinical Assessor Social Worker Exciting opportunity to supporting the Victims Payment Board (VPB) in delivery of the clinical assessment service for the Troubles Permanent Disablement Payment Scheme. We are now recruiting for experienced nurses & allied health professionals who have expertise / experience in a mental health or psychiatric background with more than two years post registration experience. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% - Top end earning for year 1 over £39,000! Initial 6 weeks training and on-going support provided (Fully Paid!) Incremental pay progression £1,000 upon completing of further training. Flexible work patterns Work between 8am and 8pm, while youll be contracted to work 7.5 hours per day, 37.5 hours per week. Hybrid Working predominantly working from home, with clinic visits required 23 days holiday, rising to 25 after 2 years Plus so many more Responsibilities: Meet face to face both physically and/or virtually or review available medical evidence from applicants to the TPS scheme to determine the permanence of an applicants condition and their percentage disablement Play a pro-active role in seeking insight and further medical evidence as required from GPs, other healthcare professionals or services to support the applicants TPS application. Analyse and interpret clinical information and supporting evidence to support your assessment and subsequent structured, evidence-based report for the Department of Justice (DoJ) and the Victims Payment Board (VPB) Compile a comprehensive report in a professional and concise manner, including a detailed history, a full justification and conclusion from evidence gathered to support the Victims Payment Board (VPB) in their decision-making. Criteria: A minimum of 4 years post-registration experience Fully registered without sanction or conditions of practice with NISCC Must be based in Northern Ireland A demonstrable background in a Mental Health / Psychiatric speciality Ability to work at pace, set boundaries, manage conversations, and keep to timescales. Ability to relate to people from a range of socio-economic backgrounds, races, religions, and cultures. Report writing skills with an ability to deal with a high percentage of work using a laptop and IT systems. JBRP1_UKTJ
May 01, 2024
Full time
Clinical Assessor Social Worker Exciting opportunity to supporting the Victims Payment Board (VPB) in delivery of the clinical assessment service for the Troubles Permanent Disablement Payment Scheme. We are now recruiting for experienced nurses & allied health professionals who have expertise / experience in a mental health or psychiatric background with more than two years post registration experience. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% - Top end earning for year 1 over £39,000! Initial 6 weeks training and on-going support provided (Fully Paid!) Incremental pay progression £1,000 upon completing of further training. Flexible work patterns Work between 8am and 8pm, while youll be contracted to work 7.5 hours per day, 37.5 hours per week. Hybrid Working predominantly working from home, with clinic visits required 23 days holiday, rising to 25 after 2 years Plus so many more Responsibilities: Meet face to face both physically and/or virtually or review available medical evidence from applicants to the TPS scheme to determine the permanence of an applicants condition and their percentage disablement Play a pro-active role in seeking insight and further medical evidence as required from GPs, other healthcare professionals or services to support the applicants TPS application. Analyse and interpret clinical information and supporting evidence to support your assessment and subsequent structured, evidence-based report for the Department of Justice (DoJ) and the Victims Payment Board (VPB) Compile a comprehensive report in a professional and concise manner, including a detailed history, a full justification and conclusion from evidence gathered to support the Victims Payment Board (VPB) in their decision-making. Criteria: A minimum of 4 years post-registration experience Fully registered without sanction or conditions of practice with NISCC Must be based in Northern Ireland A demonstrable background in a Mental Health / Psychiatric speciality Ability to work at pace, set boundaries, manage conversations, and keep to timescales. Ability to relate to people from a range of socio-economic backgrounds, races, religions, and cultures. Report writing skills with an ability to deal with a high percentage of work using a laptop and IT systems. JBRP1_UKTJ
Clinical Assessor Occupational Therapist Exciting opportunity to supporting the Victims Payment Board (VPB) in delivery of the clinical assessment service for the Troubles Permanent Disablement Payment Scheme. We are now recruiting for experienced nurses & allied health professionals who have expertise / experience in a mental health or psychiatric background with more than two years post registration experience. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% - Top end earning for year 1 over £39,000! Initial 6 weeks training and on-going support provided (Fully Paid!) Incremental pay progression £1,000 upon completing of further training. Flexible work patterns Work between 8am and 8pm, while youll be contracted to work 7.5 hours per day, 37.5 hours per week. Hybrid Working predominantly working from home, with clinic visits required 23 days holiday, rising to 25 after 2 years Plus so many more Responsibilities: Meet face to face both physically and/or virtually or review available medical evidence from applicants to the TPS scheme to determine the permanence of an applicants condition and their percentage disablement Play a pro-active role in seeking insight and further medical evidence as required from GPs, other healthcare professionals or services to support the applicants TPS application. Analyse and interpret clinical information and supporting evidence to support your assessment and subsequent structured, evidence-based report for the Department of Justice (DoJ) and the Victims Payment Board (VPB) Compile a comprehensive report in a professional and concise manner, including a detailed history, a full justification and conclusion from evidence gathered to support the Victims Payment Board (VPB) in their decision-making. Criteria: A minimum of 2 years post-registration experience Fully registered without sanction or conditions of practice with the HCPC Must be based in Northern Ireland A demonstrable background in a Mental Health / Psychiatric speciality Ability to work at pace, set boundaries, manage conversations, and keep to timescales. Ability to relate to people from a range of socio-economic backgrounds, races, religions, and cultures. Report writing skills with an ability to deal with a high percentage of work using a laptop and IT systems. JBRP1_UKTJ
May 01, 2024
Full time
Clinical Assessor Occupational Therapist Exciting opportunity to supporting the Victims Payment Board (VPB) in delivery of the clinical assessment service for the Troubles Permanent Disablement Payment Scheme. We are now recruiting for experienced nurses & allied health professionals who have expertise / experience in a mental health or psychiatric background with more than two years post registration experience. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% - Top end earning for year 1 over £39,000! Initial 6 weeks training and on-going support provided (Fully Paid!) Incremental pay progression £1,000 upon completing of further training. Flexible work patterns Work between 8am and 8pm, while youll be contracted to work 7.5 hours per day, 37.5 hours per week. Hybrid Working predominantly working from home, with clinic visits required 23 days holiday, rising to 25 after 2 years Plus so many more Responsibilities: Meet face to face both physically and/or virtually or review available medical evidence from applicants to the TPS scheme to determine the permanence of an applicants condition and their percentage disablement Play a pro-active role in seeking insight and further medical evidence as required from GPs, other healthcare professionals or services to support the applicants TPS application. Analyse and interpret clinical information and supporting evidence to support your assessment and subsequent structured, evidence-based report for the Department of Justice (DoJ) and the Victims Payment Board (VPB) Compile a comprehensive report in a professional and concise manner, including a detailed history, a full justification and conclusion from evidence gathered to support the Victims Payment Board (VPB) in their decision-making. Criteria: A minimum of 2 years post-registration experience Fully registered without sanction or conditions of practice with the HCPC Must be based in Northern Ireland A demonstrable background in a Mental Health / Psychiatric speciality Ability to work at pace, set boundaries, manage conversations, and keep to timescales. Ability to relate to people from a range of socio-economic backgrounds, races, religions, and cultures. Report writing skills with an ability to deal with a high percentage of work using a laptop and IT systems. JBRP1_UKTJ
Salary: £24,616 - £28,007 per annum Location: Borehamwood - Imperial Place Hours: 36 per week Contract Type: Permanent Can you deliver customer focussed Estate Services? Do you pay attention to detail and have the ability to deliver a high standard cleaning service? If so, this could be the role for you! We're looking for a skilled Community Caretaker to bring their expertise to the Environmental Services Team. You'll enjoy working with people and be able to use your knowledge and experience to make a real difference to our communities and our customers. With experience of caretaking and cleaning, you'll also be responsible for reporting repairs and removing bulky waste items from communal areas on the estate. You'll be required to cover sites based in Borehamwod; so the ability to travel is crucial. In addition to managing work schedules and maintaining records you'll be able to carry out cleaning tasks and monitor estate activity. This is a varied and challenging role, which requires commitment, good customer care skills, the ability to communicate effectively, and a 'can do' mentality. You'll often be working alone and therefore need to be able to work on your own initiative and be self-motivated to organise your own time effectively. You'll need to be proactive in your daily activities and aware of safe working practices. You'll have the ability to deal with members of the public, staff and community representatives in a courteous, effective and professional manner. In order to be successful, you'll have strong communications skills as well as a good literacy and be able to use Microsoft Outlook and Teams. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Monday 6th May 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. Applicants must be able to travel across the region as required. Although based at Borehamwood, applicants may need to cover other schemes in the area. Applicants must hold a full valid manual UK driving licence as you will be provided with a company van for work use only. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 01, 2024
Full time
Salary: £24,616 - £28,007 per annum Location: Borehamwood - Imperial Place Hours: 36 per week Contract Type: Permanent Can you deliver customer focussed Estate Services? Do you pay attention to detail and have the ability to deliver a high standard cleaning service? If so, this could be the role for you! We're looking for a skilled Community Caretaker to bring their expertise to the Environmental Services Team. You'll enjoy working with people and be able to use your knowledge and experience to make a real difference to our communities and our customers. With experience of caretaking and cleaning, you'll also be responsible for reporting repairs and removing bulky waste items from communal areas on the estate. You'll be required to cover sites based in Borehamwod; so the ability to travel is crucial. In addition to managing work schedules and maintaining records you'll be able to carry out cleaning tasks and monitor estate activity. This is a varied and challenging role, which requires commitment, good customer care skills, the ability to communicate effectively, and a 'can do' mentality. You'll often be working alone and therefore need to be able to work on your own initiative and be self-motivated to organise your own time effectively. You'll need to be proactive in your daily activities and aware of safe working practices. You'll have the ability to deal with members of the public, staff and community representatives in a courteous, effective and professional manner. In order to be successful, you'll have strong communications skills as well as a good literacy and be able to use Microsoft Outlook and Teams. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Monday 6th May 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. Applicants must be able to travel across the region as required. Although based at Borehamwood, applicants may need to cover other schemes in the area. Applicants must hold a full valid manual UK driving licence as you will be provided with a company van for work use only. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
May 01, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
May 01, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
Do you have a passion for delivering excellence? Do you take pride in your work? Do you have excellent attention to detail? If yes, we would like to hear from you!Join us as a Specialist Cleaner in our Falkirk Club offering a 12 Hour contract working 4 days a week, 3 hours a day - Monday to Saturday 9.00am - 12.00pm and Sunday 10.00am - 1.00pm. The Role You'll Play As Specialist Cleaner, you provide an effective and efficient cleaning service in our Clubs, to provide Customers with a clean gaming environment and to make sure we comply with our standards of cleanliness. This covers all areas of the Club, including the foyer, reception, book sales, machines area, bar area, main hall, toilets and Bingo Garden. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Undertake the full range of cleaning duties on a day-to-day basis as directed by Club management Adhere to COSHH regulations in relation to the use of chemicals Use cleaning equipment, both manual and electric, responsibly and within Health and Safety guidelines Maintain a professional relationship with Customers and Colleagues Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For A proven track record in routine cleaning work You have good knowledge of cleaning materials Excellent attention to detail within your role You are happy to carry out the physical aspects of your role Great at working with others and provide support whenever you can Applicants must be 18+
May 01, 2024
Full time
Do you have a passion for delivering excellence? Do you take pride in your work? Do you have excellent attention to detail? If yes, we would like to hear from you!Join us as a Specialist Cleaner in our Falkirk Club offering a 12 Hour contract working 4 days a week, 3 hours a day - Monday to Saturday 9.00am - 12.00pm and Sunday 10.00am - 1.00pm. The Role You'll Play As Specialist Cleaner, you provide an effective and efficient cleaning service in our Clubs, to provide Customers with a clean gaming environment and to make sure we comply with our standards of cleanliness. This covers all areas of the Club, including the foyer, reception, book sales, machines area, bar area, main hall, toilets and Bingo Garden. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Undertake the full range of cleaning duties on a day-to-day basis as directed by Club management Adhere to COSHH regulations in relation to the use of chemicals Use cleaning equipment, both manual and electric, responsibly and within Health and Safety guidelines Maintain a professional relationship with Customers and Colleagues Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For A proven track record in routine cleaning work You have good knowledge of cleaning materials Excellent attention to detail within your role You are happy to carry out the physical aspects of your role Great at working with others and provide support whenever you can Applicants must be 18+
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
May 01, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
May 01, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
May 01, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10% Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While youll be contracted to work 7.5 hours per day, 37.5 hours per week, youll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimants completed questionnaire and information from GPs etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch! JBRP1_UKTJ
Job Vacancy: Senior Social Worker - Children & Families TeamLocation: Cotswolds, Hybrid (3 days in office, 2 days remote)Salary: Grade 9Expenses: Accommodation and/or mileage up to £150 per week (Terms and Conditions apply)Working Hours: Full-time, flexible hours with some work outside of regular office hoursTravel Requirements: Must have a valid driving license and access to a car.About the RoleWe are seeking an experienced Senior Social Worker to join our Children & Families Team. This role involves holding a caseload of children and providing effective, evidence-based interventions with a focus on timeliness and impact. The caseload will be a mix of Children in Need (CIN), Child Protection (CP), and Children in Care (CIC), including some court work. You will be responsible for modeling high-quality social work practice and providing support and consultation to less experienced colleagues.Key ResponsibilitiesManage a caseload of approximately 18 cases, with a high level of complexity and risk, including children subject to care proceedings and child protection plans.Act in a consultative role to less experienced social workers, providing guidance and supporting court proceedings, chairing core group meetings, and facilitating family group meetings.Maintain a high standard of casework, including accurate case recording and high-quality report writing.Engage with children, young people, and their families to assess needs and develop appropriate multi-agency interventions.Attend relevant meetings requiring high-level professional input, and work collaboratively with partner agencies to ensure effective service delivery.Provide mentoring, specialist consultation, and advice to colleagues and other professionals.Undertake direct work with children and families to manage risk and achieve sustained, positive outcomes.Support advanced practitioners to improve social work practice and ensure ongoing post-qualification professional development.Safeguard the welfare of children and young people, ensuring compliance with legal and statutory frameworks.Qualifications and ExperienceMA/MSc/BA/BSc in Social Work or relevant HCPC-approved qualification (e.g., DipSW, CQSW, CSS).HCPC registration.Substantial post-qualifying experience in a statutory children's services fieldwork team.Knowledge of legal and policy frameworks in Children's Social Care, with critical and ethical understanding of legislation and case law.Experience in mentoring or supervising the work of others, with the ability to guide and inspire.Strong communication skills, both verbal and written, with the ability to manage complex, high-risk, or hostile situations.Ability to manage workload independently while seeking support and suggesting solutions for workload difficulties.Behavioral AttributesEmotionally resilient with a non-judgmental and caring attitude.Able to function effectively in a pressurized environment.Committed to ongoing professional development and continuous improvement in social work practice.Special ConditionsEnhanced DBS required due to the nature of the role.Flexibility to meet urgent work needs, which may require some work outside normal office hours.The ability to travel across the Cotswolds and to other locations as needed.Why Join Us?We offer a supportive work environment with a flexible approach to help manage work-life balance.Expenses package for accommodation and/or mileage up to £150 per week.Opportunity to make a significant impact in the lives of children, young people, and families in the Cotswolds area.Comprehensive benefits package and support for ongoing professional development.How to ApplyIf you meet the qualifications and are passionate about making a difference in the lives of children and families, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.Join our team and be part of a dedicated group of professionals committed to supporting and protecting children and families in the community.
May 01, 2024
Full time
Job Vacancy: Senior Social Worker - Children & Families TeamLocation: Cotswolds, Hybrid (3 days in office, 2 days remote)Salary: Grade 9Expenses: Accommodation and/or mileage up to £150 per week (Terms and Conditions apply)Working Hours: Full-time, flexible hours with some work outside of regular office hoursTravel Requirements: Must have a valid driving license and access to a car.About the RoleWe are seeking an experienced Senior Social Worker to join our Children & Families Team. This role involves holding a caseload of children and providing effective, evidence-based interventions with a focus on timeliness and impact. The caseload will be a mix of Children in Need (CIN), Child Protection (CP), and Children in Care (CIC), including some court work. You will be responsible for modeling high-quality social work practice and providing support and consultation to less experienced colleagues.Key ResponsibilitiesManage a caseload of approximately 18 cases, with a high level of complexity and risk, including children subject to care proceedings and child protection plans.Act in a consultative role to less experienced social workers, providing guidance and supporting court proceedings, chairing core group meetings, and facilitating family group meetings.Maintain a high standard of casework, including accurate case recording and high-quality report writing.Engage with children, young people, and their families to assess needs and develop appropriate multi-agency interventions.Attend relevant meetings requiring high-level professional input, and work collaboratively with partner agencies to ensure effective service delivery.Provide mentoring, specialist consultation, and advice to colleagues and other professionals.Undertake direct work with children and families to manage risk and achieve sustained, positive outcomes.Support advanced practitioners to improve social work practice and ensure ongoing post-qualification professional development.Safeguard the welfare of children and young people, ensuring compliance with legal and statutory frameworks.Qualifications and ExperienceMA/MSc/BA/BSc in Social Work or relevant HCPC-approved qualification (e.g., DipSW, CQSW, CSS).HCPC registration.Substantial post-qualifying experience in a statutory children's services fieldwork team.Knowledge of legal and policy frameworks in Children's Social Care, with critical and ethical understanding of legislation and case law.Experience in mentoring or supervising the work of others, with the ability to guide and inspire.Strong communication skills, both verbal and written, with the ability to manage complex, high-risk, or hostile situations.Ability to manage workload independently while seeking support and suggesting solutions for workload difficulties.Behavioral AttributesEmotionally resilient with a non-judgmental and caring attitude.Able to function effectively in a pressurized environment.Committed to ongoing professional development and continuous improvement in social work practice.Special ConditionsEnhanced DBS required due to the nature of the role.Flexibility to meet urgent work needs, which may require some work outside normal office hours.The ability to travel across the Cotswolds and to other locations as needed.Why Join Us?We offer a supportive work environment with a flexible approach to help manage work-life balance.Expenses package for accommodation and/or mileage up to £150 per week.Opportunity to make a significant impact in the lives of children, young people, and families in the Cotswolds area.Comprehensive benefits package and support for ongoing professional development.How to ApplyIf you meet the qualifications and are passionate about making a difference in the lives of children and families, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.Join our team and be part of a dedicated group of professionals committed to supporting and protecting children and families in the community.
Job Opportunity: Social Worker in Adult Social CareLocation: Flexible, with primary base location to be determined. Agile working with some face-to-face requirements.Salary: Dependent on experience and qualifications.Grade: 10/11 (Open to discussions about flexible working)Hours: 37 hours per weekResponsible to: Practice SupervisorOur client is seeking a dedicated Social Worker to join their Adult Social Care team. The successful candidate will work collaboratively with colleagues and partner agencies to support strong communities and improve the lives of individuals and families. This position requires a strength-based approach to support networks and promote independence.Key ResponsibilitiesWork within the framework of the Care Act 2014, Mental Capacity Act 2005, and Mental Health Act 1983, providing personalised information, advice, and professional intervention to individuals, families, and carers.Use a strength-based approach, exploring informal support networks, community resources, and other options to meet individual needs.Conduct assessments, reviews, and other interventions in a timely and proportionate manner.Develop support plans that reflect the needs and outcomes of individuals, ensuring all necessary resources and services are in place.Provide equipment and facilitate property adaptations as needed, including minor and major adjustments to improve independence.Undertake face-to-face visits, telephone enquiries, and manage a caseload with an emphasis on prioritisation and timely response.Address and report safeguarding concerns following the Care Act 2014 and local procedures.Maintain comprehensive and accurate records, ensuring compliance with professional standards.Contribute to service development through team meetings, briefings, and surveys.Qualifications and ExperienceRecognised Social Work qualification with registration from Social Work England.Evidence of ongoing professional development.Strong IT skills, including proficiency in word processing, email, and internet.Experience in working with health and other agencies to deliver optimal outcomes for individuals.Knowledge and application of 'Making Safeguarding Personal' principles.Good communication skills and ability to work collaboratively with multidisciplinary teams.Additional RequirementsSatisfactory Disclosure and Barring Service (DBS) check.Ability to travel and work at various locations.Flexibility in working hours to meet operational requirements, including emergencies.Preferred Experience and SkillsExperience with housing adaptation, moving and handling, and strength-based assessments.Post-qualifying training in Best Interest Assessor, Approved Mental Health Professional, or Practice Educator.Experience working with challenging behaviors and an understanding of equal opportunities principles.Working ConditionsRegular manual handling and lone working.Agile working with potential changes in base location.Face-to-face contact with the public and potential exposure to blood or bodily fluids.Applicants should be fully vaccinated against COVID-19 unless exempt.For inquiries or to apply, submit your application along with references to . Please indicate if an adult or children's barred list check is required for this position. Successful candidates will be expected to adopt a flexible attitude to duties as per the needs of the service.
May 01, 2024
Full time
Job Opportunity: Social Worker in Adult Social CareLocation: Flexible, with primary base location to be determined. Agile working with some face-to-face requirements.Salary: Dependent on experience and qualifications.Grade: 10/11 (Open to discussions about flexible working)Hours: 37 hours per weekResponsible to: Practice SupervisorOur client is seeking a dedicated Social Worker to join their Adult Social Care team. The successful candidate will work collaboratively with colleagues and partner agencies to support strong communities and improve the lives of individuals and families. This position requires a strength-based approach to support networks and promote independence.Key ResponsibilitiesWork within the framework of the Care Act 2014, Mental Capacity Act 2005, and Mental Health Act 1983, providing personalised information, advice, and professional intervention to individuals, families, and carers.Use a strength-based approach, exploring informal support networks, community resources, and other options to meet individual needs.Conduct assessments, reviews, and other interventions in a timely and proportionate manner.Develop support plans that reflect the needs and outcomes of individuals, ensuring all necessary resources and services are in place.Provide equipment and facilitate property adaptations as needed, including minor and major adjustments to improve independence.Undertake face-to-face visits, telephone enquiries, and manage a caseload with an emphasis on prioritisation and timely response.Address and report safeguarding concerns following the Care Act 2014 and local procedures.Maintain comprehensive and accurate records, ensuring compliance with professional standards.Contribute to service development through team meetings, briefings, and surveys.Qualifications and ExperienceRecognised Social Work qualification with registration from Social Work England.Evidence of ongoing professional development.Strong IT skills, including proficiency in word processing, email, and internet.Experience in working with health and other agencies to deliver optimal outcomes for individuals.Knowledge and application of 'Making Safeguarding Personal' principles.Good communication skills and ability to work collaboratively with multidisciplinary teams.Additional RequirementsSatisfactory Disclosure and Barring Service (DBS) check.Ability to travel and work at various locations.Flexibility in working hours to meet operational requirements, including emergencies.Preferred Experience and SkillsExperience with housing adaptation, moving and handling, and strength-based assessments.Post-qualifying training in Best Interest Assessor, Approved Mental Health Professional, or Practice Educator.Experience working with challenging behaviors and an understanding of equal opportunities principles.Working ConditionsRegular manual handling and lone working.Agile working with potential changes in base location.Face-to-face contact with the public and potential exposure to blood or bodily fluids.Applicants should be fully vaccinated against COVID-19 unless exempt.For inquiries or to apply, submit your application along with references to . Please indicate if an adult or children's barred list check is required for this position. Successful candidates will be expected to adopt a flexible attitude to duties as per the needs of the service.
Make a Positive Impact on Children's Lives in GloucesterOur Client, a leading organization dedicated to supporting children and families, is seeking a passionate and experienced Senior Social Worker to join their dynamic team in Gloucester.In this rewarding role, you will:Play a pivotal role in safeguarding children and families by providing evidence-based interventions and support.Manage a diverse caseload encompassing Children in Need (CIN), Child Protection (CP), and Children in Care (CIC), including some court work.Conduct comprehensive assessments, develop collaborative multi-agency plans, and monitor progress to ensure positive outcomes for children.Provide mentorship and specialist guidance to less experienced social workers within the team.Facilitate family group meetings, chair core group and multi-agency meetings, and ensure effective inter-agency communication.Maintain meticulous case records and reports to document progress and interventions.Engage directly with children, young people, and families to assess risk and achieve positive change.Build strong professional relationships with stakeholders to optimize service delivery.Contribute to high-level meetings requiring your professional expertise.Champion best practices and ensure all work adheres to statutory requirements.To be successful, you will possess:A minimum of 3 years post-qualification experience in statutory children's services fieldwork.Proven ability to work effectively within multi-agency settings to achieve positive outcomes for children and families.In-depth knowledge of social work frameworks, attachment theory, and relevant legislation.Exceptional communication skills to manage complex, high-risk situations with empathy and clarity.Emotional resilience and the ability to thrive in a demanding environment.A non-judgmental and caring approach towards children, families, and colleagues.Qualifications:MA/MSc/BA/BSc in Social Work or HCPC-approved qualification (e.g., DipSW, CQSW, CSS).Completion of, or willingness to pursue, post-qualification awards (desirable).Practice Teachers Award or Practice Educator Stage I and Stage II (desirable).Why Join Our Client?Our client is dedicated to supporting agency social workers, offering a competitive salary and an expenses package for accommodation and/or mileage.Flexibility in work arrangements is encouraged (office-based 3 days a week with remote work options available).You will be provided with a laptop and smartphone to facilitate remote work.Face-to-face meetings with children are required except for confirmed COVID-19 cases.Ready to Make a Difference?We encourage applications from diverse candidates passionate about social work. If you're an experienced social worker seeking a challenging and rewarding role, we want to hear from you!Additional Information:Registration with the Health & Care Professions Council (HCPC) is mandatory.An enhanced DBS check and additional pre-employment checks are required.Interviews will be conducted on a rolling basis as suitable applications are received. There is no set closing date.We look forward to hearing from you!
May 01, 2024
Full time
Make a Positive Impact on Children's Lives in GloucesterOur Client, a leading organization dedicated to supporting children and families, is seeking a passionate and experienced Senior Social Worker to join their dynamic team in Gloucester.In this rewarding role, you will:Play a pivotal role in safeguarding children and families by providing evidence-based interventions and support.Manage a diverse caseload encompassing Children in Need (CIN), Child Protection (CP), and Children in Care (CIC), including some court work.Conduct comprehensive assessments, develop collaborative multi-agency plans, and monitor progress to ensure positive outcomes for children.Provide mentorship and specialist guidance to less experienced social workers within the team.Facilitate family group meetings, chair core group and multi-agency meetings, and ensure effective inter-agency communication.Maintain meticulous case records and reports to document progress and interventions.Engage directly with children, young people, and families to assess risk and achieve positive change.Build strong professional relationships with stakeholders to optimize service delivery.Contribute to high-level meetings requiring your professional expertise.Champion best practices and ensure all work adheres to statutory requirements.To be successful, you will possess:A minimum of 3 years post-qualification experience in statutory children's services fieldwork.Proven ability to work effectively within multi-agency settings to achieve positive outcomes for children and families.In-depth knowledge of social work frameworks, attachment theory, and relevant legislation.Exceptional communication skills to manage complex, high-risk situations with empathy and clarity.Emotional resilience and the ability to thrive in a demanding environment.A non-judgmental and caring approach towards children, families, and colleagues.Qualifications:MA/MSc/BA/BSc in Social Work or HCPC-approved qualification (e.g., DipSW, CQSW, CSS).Completion of, or willingness to pursue, post-qualification awards (desirable).Practice Teachers Award or Practice Educator Stage I and Stage II (desirable).Why Join Our Client?Our client is dedicated to supporting agency social workers, offering a competitive salary and an expenses package for accommodation and/or mileage.Flexibility in work arrangements is encouraged (office-based 3 days a week with remote work options available).You will be provided with a laptop and smartphone to facilitate remote work.Face-to-face meetings with children are required except for confirmed COVID-19 cases.Ready to Make a Difference?We encourage applications from diverse candidates passionate about social work. If you're an experienced social worker seeking a challenging and rewarding role, we want to hear from you!Additional Information:Registration with the Health & Care Professions Council (HCPC) is mandatory.An enhanced DBS check and additional pre-employment checks are required.Interviews will be conducted on a rolling basis as suitable applications are received. There is no set closing date.We look forward to hearing from you!