Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Retail Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you! As the Director of Retail Operations you'll play a key role in executing our Retail Operations strategy, ensuring a top-tier experience across our Customer Care and Product Moderation functions. Leading our Retail Operations squad, you'll serve as a pivotal point of escalation and support, addressing all Customer Care and Product Moderator-related issues. Your focus will be on achieving best-in-class service and optimal outcomes for both customers and the business, aligning their interests. Our team is known for its high energy, collaboration efforts and thriving in an ever-changing business environment. From managing customer queries and sharing customer insights to help inform our product teams roadmaps, we take pride in contributing to Lyst's journey and actively shaping its success. Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key. The Role: On a day to day basis, you will be responsible for: Directing Retail Operations team, which includes the Customer Care and Product Moderation functions; responsibilities include setting and monitoring KPIs, overseeing regular customer insight reporting, as well as managing the budget and our vendor and agency relationships Ensuring customer needs and expectations are represented in the Lyst brand identity by partnering with relevant teams (e.g. Brand, Customer Experience, CRM) on campaigns, initiatives, new product features, and services Developing our post-purchase experience strategy for driving repeat business by leveraging industry and competitive insights to identify new opportunities and enabling our partners to provide top quality Customer Care Overseeing the data sources that capture customer sentiment and pain points (e.g. Trustpilot, Zendesk, and App store reviews) through the preparation of regular Voice of the Customer reporting and self-serve insight tools to help the business to test and validate new ideas, product features, and services Driving the ongoing improvement of process and technology required to ensure that we are delivering efficient tooling for our Retail Operations team Working collaboratively across Product, Partnerships, and Brand teams to ensure cohesive customer experiences, embracing our 'We Cultivate Customer Insights' company value Line managing and coaching team leads, responsible for their development and progression Building strong relationships with our Partner Customer Care teams and developing a community We believe having a strong mindset, positive attitude and an exceptional work ethic are key to this role. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway! We are looking for someone who has: Curiosity and pragmatism; you enjoy exploring new ideas to improve processes and drive new strategies Strong empathy for our customers and partners Experience directing, coaching, and growing high performing teams who are based in global locations Strong analytical mindset, with experience leveraging data and customer insights to unlock opportunities for growth and continuous improvement Excellent communication, presentation, and time management skills, with the ability to handle multiple priorities simultaneously in a fast paced environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays . We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team. Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work. Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more. We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
May 01, 2024
Full time
Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Retail Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you! As the Director of Retail Operations you'll play a key role in executing our Retail Operations strategy, ensuring a top-tier experience across our Customer Care and Product Moderation functions. Leading our Retail Operations squad, you'll serve as a pivotal point of escalation and support, addressing all Customer Care and Product Moderator-related issues. Your focus will be on achieving best-in-class service and optimal outcomes for both customers and the business, aligning their interests. Our team is known for its high energy, collaboration efforts and thriving in an ever-changing business environment. From managing customer queries and sharing customer insights to help inform our product teams roadmaps, we take pride in contributing to Lyst's journey and actively shaping its success. Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key. The Role: On a day to day basis, you will be responsible for: Directing Retail Operations team, which includes the Customer Care and Product Moderation functions; responsibilities include setting and monitoring KPIs, overseeing regular customer insight reporting, as well as managing the budget and our vendor and agency relationships Ensuring customer needs and expectations are represented in the Lyst brand identity by partnering with relevant teams (e.g. Brand, Customer Experience, CRM) on campaigns, initiatives, new product features, and services Developing our post-purchase experience strategy for driving repeat business by leveraging industry and competitive insights to identify new opportunities and enabling our partners to provide top quality Customer Care Overseeing the data sources that capture customer sentiment and pain points (e.g. Trustpilot, Zendesk, and App store reviews) through the preparation of regular Voice of the Customer reporting and self-serve insight tools to help the business to test and validate new ideas, product features, and services Driving the ongoing improvement of process and technology required to ensure that we are delivering efficient tooling for our Retail Operations team Working collaboratively across Product, Partnerships, and Brand teams to ensure cohesive customer experiences, embracing our 'We Cultivate Customer Insights' company value Line managing and coaching team leads, responsible for their development and progression Building strong relationships with our Partner Customer Care teams and developing a community We believe having a strong mindset, positive attitude and an exceptional work ethic are key to this role. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway! We are looking for someone who has: Curiosity and pragmatism; you enjoy exploring new ideas to improve processes and drive new strategies Strong empathy for our customers and partners Experience directing, coaching, and growing high performing teams who are based in global locations Strong analytical mindset, with experience leveraging data and customer insights to unlock opportunities for growth and continuous improvement Excellent communication, presentation, and time management skills, with the ability to handle multiple priorities simultaneously in a fast paced environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays . We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team. Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work. Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more. We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About Oh Polly Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers' needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly's much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level. The Role: We are seeking an experienced and ambitious Chief Technology Officer to lead our Technology team. You will provide technical leadership across all aspects of the business, as well as being responsible for developing and implementing technology initiatives across the organisation. You will drive the strategy and design of solutions at the forefront of disruption, change and growth in the eCommerce market. Reporting directly into the CEO providing expert leadership as the organisation targets the next phase of substantial growth. Working with the board of directors to set the technology strategy for the next 3 years. You will design a technology, automation, and data strategy, building a blended team of in-house and outsourced resources. You will be responsible for the horizon scanning, sourcing, and procurement of technology & partner suppliers, domestic and international, ensuring the business' technology portfolio remains competitive in a rapidly evolving sector. Review existing set up to ensure best performance & growth. Identify tech solutions to help drive the business to support rapid growth. Work towards establishing corporate governance rules. Identify and conduct reviews of 3rd party products for future integration into tech stack to improve KPI's (average order value, conversion rate, order frequency). Manage and implement policies relating to PCI, GDPR and Data across the organisation, to minimise or eliminate risk and maintain insurance requirements. Manage the Development, Ecommerce and IT teams through daily stand ups, goal setting and monthly reviews. Work with wider business stakeholders ensuring clear channels of communication, keeping all parties informed of strategy, changes and updates. Implement change quickly in an organised way. Oh Polly is online only, B2C ecommerce, operating in a fast-paced fashion environment where technology is used as a tool to leverage growth. You can demonstrate experience of leading strategy and completing technical projects/ integrations, as well as demonstrable learnings from successes and failures. Can conduct root-cause analysis and establish the real issues affecting the business. Ability to identify technology claims which are "too good to be true" and capable of probing 3rd party technology suppliers to a detailed understanding. Remains up to date on new technology advances in eCommerce or Order Fulfilment and is excited by the prospect of change. Ability to converse with and manage teams of Web Developers, IT, Data Controllers, and eCommerce at a technical level. Capable of communicating with technical and non-technical colleagues at both a high and/ or detailed level depending on the audience. Maintain constant communication with other stakeholders in the business (e.g. Marketing, Operations, Customer Service, Trade & Merch) ensuring a broad understanding of wider business requirements and sharing technical progress on a regular basis. Skills and Requirements: Experienced as an IT director or similar senior IT leadership role. You have a deep understanding of technology and business strategy - planning up to 5 years, to support the organic growth plans. Demonstrated to drive transformational change. Experience of recruiting and growing successful teams. Excellent knowledge of Web based IT systems and infrastructure. Background in designing/developing IT systems and planning IT implementations. A strong strategic and commercial mindset. Excellent organisational and leadership skills. Driven, ambitious and entrepreneurial in your approach. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: From - £100k Location: Either Manchester / Bromborough - With 1 day working from home. Hours: Monday - Friday 9.00-5.30 Learning and Development opportunities. Corporate gym membership. Cycle to work scheme. 25 days annual leave + an extra day for your Birthday Company Pension This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
May 01, 2024
Full time
About Oh Polly Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers' needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly's much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level. The Role: We are seeking an experienced and ambitious Chief Technology Officer to lead our Technology team. You will provide technical leadership across all aspects of the business, as well as being responsible for developing and implementing technology initiatives across the organisation. You will drive the strategy and design of solutions at the forefront of disruption, change and growth in the eCommerce market. Reporting directly into the CEO providing expert leadership as the organisation targets the next phase of substantial growth. Working with the board of directors to set the technology strategy for the next 3 years. You will design a technology, automation, and data strategy, building a blended team of in-house and outsourced resources. You will be responsible for the horizon scanning, sourcing, and procurement of technology & partner suppliers, domestic and international, ensuring the business' technology portfolio remains competitive in a rapidly evolving sector. Review existing set up to ensure best performance & growth. Identify tech solutions to help drive the business to support rapid growth. Work towards establishing corporate governance rules. Identify and conduct reviews of 3rd party products for future integration into tech stack to improve KPI's (average order value, conversion rate, order frequency). Manage and implement policies relating to PCI, GDPR and Data across the organisation, to minimise or eliminate risk and maintain insurance requirements. Manage the Development, Ecommerce and IT teams through daily stand ups, goal setting and monthly reviews. Work with wider business stakeholders ensuring clear channels of communication, keeping all parties informed of strategy, changes and updates. Implement change quickly in an organised way. Oh Polly is online only, B2C ecommerce, operating in a fast-paced fashion environment where technology is used as a tool to leverage growth. You can demonstrate experience of leading strategy and completing technical projects/ integrations, as well as demonstrable learnings from successes and failures. Can conduct root-cause analysis and establish the real issues affecting the business. Ability to identify technology claims which are "too good to be true" and capable of probing 3rd party technology suppliers to a detailed understanding. Remains up to date on new technology advances in eCommerce or Order Fulfilment and is excited by the prospect of change. Ability to converse with and manage teams of Web Developers, IT, Data Controllers, and eCommerce at a technical level. Capable of communicating with technical and non-technical colleagues at both a high and/ or detailed level depending on the audience. Maintain constant communication with other stakeholders in the business (e.g. Marketing, Operations, Customer Service, Trade & Merch) ensuring a broad understanding of wider business requirements and sharing technical progress on a regular basis. Skills and Requirements: Experienced as an IT director or similar senior IT leadership role. You have a deep understanding of technology and business strategy - planning up to 5 years, to support the organic growth plans. Demonstrated to drive transformational change. Experience of recruiting and growing successful teams. Excellent knowledge of Web based IT systems and infrastructure. Background in designing/developing IT systems and planning IT implementations. A strong strategic and commercial mindset. Excellent organisational and leadership skills. Driven, ambitious and entrepreneurial in your approach. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: From - £100k Location: Either Manchester / Bromborough - With 1 day working from home. Hours: Monday - Friday 9.00-5.30 Learning and Development opportunities. Corporate gym membership. Cycle to work scheme. 25 days annual leave + an extra day for your Birthday Company Pension This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
About Oh Polly Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers' needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly's much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level. The Role: We are seeking an experienced and ambitious Chief Technology Officer to lead our Technology team. You will provide technical leadership across all aspects of the business, as well as being responsible for developing and implementing technology initiatives across the organisation. You will drive the strategy and design of solutions at the forefront of disruption, change and growth in the eCommerce market. Reporting directly into the CEO providing expert leadership as the organisation targets the next phase of substantial growth. Working with the board of directors to set the technology strategy for the next 3 years. You will design a technology, automation, and data strategy, building a blended team of in-house and outsourced resources. You will be responsible for the horizon scanning, sourcing, and procurement of technology & partner suppliers, domestic and international, ensuring the business' technology portfolio remains competitive in a rapidly evolving sector. Review existing set up to ensure best performance & growth. Identify tech solutions to help drive the business to support rapid growth. Work towards establishing corporate governance rules. Identify and conduct reviews of 3rd party products for future integration into tech stack to improve KPI's (average order value, conversion rate, order frequency). Manage and implement policies relating to PCI, GDPR and Data across the organisation, to minimise or eliminate risk and maintain insurance requirements. Manage the Development, Ecommerce and IT teams through daily stand ups, goal setting and monthly reviews. Work with wider business stakeholders ensuring clear channels of communication, keeping all parties informed of strategy, changes and updates. Implement change quickly in an organised way. Oh Polly is online only, B2C ecommerce, operating in a fast-paced fashion environment where technology is used as a tool to leverage growth. You can demonstrate experience of leading strategy and completing technical projects/ integrations, as well as demonstrable learnings from successes and failures. Can conduct root-cause analysis and establish the real issues affecting the business. Ability to identify technology claims which are "too good to be true" and capable of probing 3rd party technology suppliers to a detailed understanding. Remains up to date on new technology advances in eCommerce or Order Fulfilment and is excited by the prospect of change. Ability to converse with and manage teams of Web Developers, IT, Data Controllers, and eCommerce at a technical level. Capable of communicating with technical and non-technical colleagues at both a high and/ or detailed level depending on the audience. Maintain constant communication with other stakeholders in the business (e.g. Marketing, Operations, Customer Service, Trade & Merch) ensuring a broad understanding of wider business requirements and sharing technical progress on a regular basis. Skills and Requirements: Experienced as an IT director or similar senior IT leadership role. You have a deep understanding of technology and business strategy - planning up to 5 years, to support the organic growth plans. Demonstrated to drive transformational change. Experience of recruiting and growing successful teams. Excellent knowledge of Web based IT systems and infrastructure. Background in designing/developing IT systems and planning IT implementations. A strong strategic and commercial mindset. Excellent organisational and leadership skills. Driven, ambitious and entrepreneurial in your approach. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: From - £100k Location: Either Manchester / Bromborough - With 1 day working from home. Hours: Monday - Friday 9.00-5.30 Learning and Development opportunities. Corporate gym membership. Cycle to work scheme. 25 days annual leave + an extra day for your Birthday Company Pension This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Apr 30, 2024
Full time
About Oh Polly Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers' needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly's much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level. The Role: We are seeking an experienced and ambitious Chief Technology Officer to lead our Technology team. You will provide technical leadership across all aspects of the business, as well as being responsible for developing and implementing technology initiatives across the organisation. You will drive the strategy and design of solutions at the forefront of disruption, change and growth in the eCommerce market. Reporting directly into the CEO providing expert leadership as the organisation targets the next phase of substantial growth. Working with the board of directors to set the technology strategy for the next 3 years. You will design a technology, automation, and data strategy, building a blended team of in-house and outsourced resources. You will be responsible for the horizon scanning, sourcing, and procurement of technology & partner suppliers, domestic and international, ensuring the business' technology portfolio remains competitive in a rapidly evolving sector. Review existing set up to ensure best performance & growth. Identify tech solutions to help drive the business to support rapid growth. Work towards establishing corporate governance rules. Identify and conduct reviews of 3rd party products for future integration into tech stack to improve KPI's (average order value, conversion rate, order frequency). Manage and implement policies relating to PCI, GDPR and Data across the organisation, to minimise or eliminate risk and maintain insurance requirements. Manage the Development, Ecommerce and IT teams through daily stand ups, goal setting and monthly reviews. Work with wider business stakeholders ensuring clear channels of communication, keeping all parties informed of strategy, changes and updates. Implement change quickly in an organised way. Oh Polly is online only, B2C ecommerce, operating in a fast-paced fashion environment where technology is used as a tool to leverage growth. You can demonstrate experience of leading strategy and completing technical projects/ integrations, as well as demonstrable learnings from successes and failures. Can conduct root-cause analysis and establish the real issues affecting the business. Ability to identify technology claims which are "too good to be true" and capable of probing 3rd party technology suppliers to a detailed understanding. Remains up to date on new technology advances in eCommerce or Order Fulfilment and is excited by the prospect of change. Ability to converse with and manage teams of Web Developers, IT, Data Controllers, and eCommerce at a technical level. Capable of communicating with technical and non-technical colleagues at both a high and/ or detailed level depending on the audience. Maintain constant communication with other stakeholders in the business (e.g. Marketing, Operations, Customer Service, Trade & Merch) ensuring a broad understanding of wider business requirements and sharing technical progress on a regular basis. Skills and Requirements: Experienced as an IT director or similar senior IT leadership role. You have a deep understanding of technology and business strategy - planning up to 5 years, to support the organic growth plans. Demonstrated to drive transformational change. Experience of recruiting and growing successful teams. Excellent knowledge of Web based IT systems and infrastructure. Background in designing/developing IT systems and planning IT implementations. A strong strategic and commercial mindset. Excellent organisational and leadership skills. Driven, ambitious and entrepreneurial in your approach. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: From - £100k Location: Either Manchester / Bromborough - With 1 day working from home. Hours: Monday - Friday 9.00-5.30 Learning and Development opportunities. Corporate gym membership. Cycle to work scheme. 25 days annual leave + an extra day for your Birthday Company Pension This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Are you looking to become part of an innovative and market-leading organisation that looks after some of the biggest brands in the UK? Are you an experienced customer service or sales professional looking to build a career with a well-established company? We are looking for people who are passionate with a can-do attitude to join our well-established team as Telesales Executives in our Bolton site to support the exciting growth of the business. Role Overview This Telesales Executive role has three main purposes. Firstly, to provide the sales teams with qualified appointments within the communicated thresholds and against the communicated criteria in addition to the provision of the qualified appointments. Additionally, the customer database needs to be actively maintained to ensure it contains quality and up-to-date information regarding the calls and conversations you conduct. This Telesales Executive role involves working on a full-time, permanent basis, working from 09:00 to 17:30. Key Responsibilities Qualify prospects, locate decision-makers, and update CRM with daily targets. Schedule the minimum number of relevant meetings per day for account managers, considering their constraints. Follow up on prospect activities and incoming leads for appointments and sales. Source and pre-qualify leads as needed. Represent Whistl Post professionally, assist with campaign data, and ensure timely reporting. Liaise with Whistl sales personnel and complete required documentation Identify and record key market, customer, and competitor intelligence We would welcome applications for this Telesales Executive role from candidates with the following skills: telesales, call centre, cold calling, lead generation, sales, MS Office, and CRM or as a Telesales Executive, Sales Executive, Sales Associate, Sales Representative, or Call Handler. Apply today! Benefits Enhanced annual leave entitlement Access to our prestige Benefits and Rewards Portal Long service rewards Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme provider Additional Information Our Telesales Executives can earn up to an additional 40% of their basic monthly salary! Essential Skills Self-starter with excellent prioritisation, organisation and time management skills who can work with minimal supervision after agreeing on objectives. Numerate and literate with excellent communication skills covering presenting and listening. Consistent positive outlook and ability to handle rejections. Evidence of working a sales process and selling a value proposition. Thrives in a high-volume and results-based environment. Quick learner who can apply concepts in the real world and understands a customer's perspective. Experience in Microsoft standard packages and a working knowledge of CRM systems. Team player, adaptable, and flexible. Desirable Skills Self-driven Motivated Passionate Focused Why Whistl? We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a family of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check.
Apr 30, 2024
Full time
Are you looking to become part of an innovative and market-leading organisation that looks after some of the biggest brands in the UK? Are you an experienced customer service or sales professional looking to build a career with a well-established company? We are looking for people who are passionate with a can-do attitude to join our well-established team as Telesales Executives in our Bolton site to support the exciting growth of the business. Role Overview This Telesales Executive role has three main purposes. Firstly, to provide the sales teams with qualified appointments within the communicated thresholds and against the communicated criteria in addition to the provision of the qualified appointments. Additionally, the customer database needs to be actively maintained to ensure it contains quality and up-to-date information regarding the calls and conversations you conduct. This Telesales Executive role involves working on a full-time, permanent basis, working from 09:00 to 17:30. Key Responsibilities Qualify prospects, locate decision-makers, and update CRM with daily targets. Schedule the minimum number of relevant meetings per day for account managers, considering their constraints. Follow up on prospect activities and incoming leads for appointments and sales. Source and pre-qualify leads as needed. Represent Whistl Post professionally, assist with campaign data, and ensure timely reporting. Liaise with Whistl sales personnel and complete required documentation Identify and record key market, customer, and competitor intelligence We would welcome applications for this Telesales Executive role from candidates with the following skills: telesales, call centre, cold calling, lead generation, sales, MS Office, and CRM or as a Telesales Executive, Sales Executive, Sales Associate, Sales Representative, or Call Handler. Apply today! Benefits Enhanced annual leave entitlement Access to our prestige Benefits and Rewards Portal Long service rewards Health cash plan Life Assurance Scheme Career development opportunities Access to a well-established Employee Assistance Programme provider Additional Information Our Telesales Executives can earn up to an additional 40% of their basic monthly salary! Essential Skills Self-starter with excellent prioritisation, organisation and time management skills who can work with minimal supervision after agreeing on objectives. Numerate and literate with excellent communication skills covering presenting and listening. Consistent positive outlook and ability to handle rejections. Evidence of working a sales process and selling a value proposition. Thrives in a high-volume and results-based environment. Quick learner who can apply concepts in the real world and understands a customer's perspective. Experience in Microsoft standard packages and a working knowledge of CRM systems. Team player, adaptable, and flexible. Desirable Skills Self-driven Motivated Passionate Focused Why Whistl? We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers. We think as part of a team , act with a can-do attitude and do the right thing . Following these simple values has resulted in our people delivering and exceeding our business and personal development goals. We are a family of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. Due to the nature of our business, this role may be subject to a DBS check.
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers . Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth. We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. Header: Job Title: Key Account Executive Location: London Reports To: Senior Account Manager Job purpose: Arrow Films is a UK based film distributor, releasing both home entertainment product and on digital platforms across the UK and North America. Arrow specialises in restoration, curation and is considered one of the leading boutique film labels in the world. The Key Account Executive is responsible for managing numerous key accounts across the UK and supporting the National Account Manager and wider sales team on New Release, catalogue and promotional business. Working with other departments will be key such as with the Operations team, where you will assess and collaborate on stock management and replenishment. With the Finance team to work on the NAV system daily to action order approvals and admin and track our physical distribution. Working with the wider Sales team will also be crucial to support duties in eCommerce and Customer Service. There will also be an opportunity to work with our third-party labels (Second Run and Third Window). This includes working with the National Account Manager to ensure all new releases are fully set up and communicated internally and externally, seeking out promotional opportunities in the market and being a contact point at Arrow for these labels. They will be a key support for the National Account Manager, working with them daily across the physical business, including stock replenishment, new release manufacturing quantities, stock allocations across trade, market analysis and business wide reporting, to name a few. The role evolves as with the changes in the market and business so there is perennial scope to take on more accounts and responsibilities as necessary. Key responsibilities: Management of select physical sales accounts, working in tandem with the National Account Manager, ensuring all clients are managed effectively. Maintain and nourish relationships with key UK accounts including working on strategic planning and reporting back to the business. Deliver strong Physical Sales strategy proposals for setting short and long-term goals across key accounts and territories. Work with our 3 rd -party Distribution Partner (Vantiva) to fulfil on all order dispatches in a timely manner. Utilise our internal Navision software for Order processing and ensuring fulfilment to customers, including communication with retail partners as applicable. Deliver on Annual and Monthly Sales forecasts and targets across the UK. Continually look to identify new commercial opportunities, including new emerging channels and websites. Liaise with all internal departments for accurate metadata delivery to all key accounts and partners. Keep appraised of continual changing market conditions and the competitor landscape. Provide Sales reports as required to all relevant internal stakeholders. Work in synergy with the wider sales team to develop our B2B and B2C business. Monitoring and analysis of competitor product and pricing Qualifications & experience required: Experience working in a business focused office based role preferable. Extremely well organised and a proven efficient manner of working practice. Strong understanding of budgets and analysis and reporting on key accounts using all available data. Strong Excel skills, plus other Office tools including Outlook, Word and Powerpoint. Strong project management skills, including pre-planning and post-campaign reporting. Ability to communicate at a professional level with clarity and concision both externally and internally. Experience of integration with warehouse fulfilment processes and procedures desirable. Knowledge of working with digital advertising desirable. Personal attributes: Commercially astute, ambitious and driven; hungry for success and responsibility. Highly motivated to achieve goals and targets. Strong interpersonal skills with both internal co-workers and external clients. Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions. Strong communicationskills;has worked exceptionally as part of a wider team. Entrepreneurial thinkers are welcome with the ability to think outside the box. The ability to work calmly and positively under pressure. Passionate about film & television is welcome, alongside an understanding of the physical collector market. An understanding of the Home Entertainment industry, and familiarity with Arrow products. A positive, friendly and collaborative attitude is welcome. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Apply for this job Required First Name Last Name Email Phone Resume/CV Resume/CV Do you require sponsorship to work in the UK?
Apr 30, 2024
Full time
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers . Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth. We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. Header: Job Title: Key Account Executive Location: London Reports To: Senior Account Manager Job purpose: Arrow Films is a UK based film distributor, releasing both home entertainment product and on digital platforms across the UK and North America. Arrow specialises in restoration, curation and is considered one of the leading boutique film labels in the world. The Key Account Executive is responsible for managing numerous key accounts across the UK and supporting the National Account Manager and wider sales team on New Release, catalogue and promotional business. Working with other departments will be key such as with the Operations team, where you will assess and collaborate on stock management and replenishment. With the Finance team to work on the NAV system daily to action order approvals and admin and track our physical distribution. Working with the wider Sales team will also be crucial to support duties in eCommerce and Customer Service. There will also be an opportunity to work with our third-party labels (Second Run and Third Window). This includes working with the National Account Manager to ensure all new releases are fully set up and communicated internally and externally, seeking out promotional opportunities in the market and being a contact point at Arrow for these labels. They will be a key support for the National Account Manager, working with them daily across the physical business, including stock replenishment, new release manufacturing quantities, stock allocations across trade, market analysis and business wide reporting, to name a few. The role evolves as with the changes in the market and business so there is perennial scope to take on more accounts and responsibilities as necessary. Key responsibilities: Management of select physical sales accounts, working in tandem with the National Account Manager, ensuring all clients are managed effectively. Maintain and nourish relationships with key UK accounts including working on strategic planning and reporting back to the business. Deliver strong Physical Sales strategy proposals for setting short and long-term goals across key accounts and territories. Work with our 3 rd -party Distribution Partner (Vantiva) to fulfil on all order dispatches in a timely manner. Utilise our internal Navision software for Order processing and ensuring fulfilment to customers, including communication with retail partners as applicable. Deliver on Annual and Monthly Sales forecasts and targets across the UK. Continually look to identify new commercial opportunities, including new emerging channels and websites. Liaise with all internal departments for accurate metadata delivery to all key accounts and partners. Keep appraised of continual changing market conditions and the competitor landscape. Provide Sales reports as required to all relevant internal stakeholders. Work in synergy with the wider sales team to develop our B2B and B2C business. Monitoring and analysis of competitor product and pricing Qualifications & experience required: Experience working in a business focused office based role preferable. Extremely well organised and a proven efficient manner of working practice. Strong understanding of budgets and analysis and reporting on key accounts using all available data. Strong Excel skills, plus other Office tools including Outlook, Word and Powerpoint. Strong project management skills, including pre-planning and post-campaign reporting. Ability to communicate at a professional level with clarity and concision both externally and internally. Experience of integration with warehouse fulfilment processes and procedures desirable. Knowledge of working with digital advertising desirable. Personal attributes: Commercially astute, ambitious and driven; hungry for success and responsibility. Highly motivated to achieve goals and targets. Strong interpersonal skills with both internal co-workers and external clients. Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions. Strong communicationskills;has worked exceptionally as part of a wider team. Entrepreneurial thinkers are welcome with the ability to think outside the box. The ability to work calmly and positively under pressure. Passionate about film & television is welcome, alongside an understanding of the physical collector market. An understanding of the Home Entertainment industry, and familiarity with Arrow products. A positive, friendly and collaborative attitude is welcome. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Apply for this job Required First Name Last Name Email Phone Resume/CV Resume/CV Do you require sponsorship to work in the UK?
Role Definition This role,Chief Operating Officer, reports to the Chief Executive Officer. About the Role This dual role, Chief Operating Officer/Chief Financial Officer, requires a strategic thinker who can seamlessly navigate both financial and operational responsibilities. The successful candidate will be accountable for ensuring the financial sustainability of the business and for all operational aspects from the point of receiving a customer order. Patchwork's Client Operations Team is made up of Customer Care and Implementation, and is crucial to the go-live and continued success we have with our clients. This role will be responsible for all post-contractual client obligations and relations. Ensuring the successful implementation and ongoing support of our products, fostering strong client relationships and driving operational excellence to meet and exceed client expectations. Role Responsibilities - Leadership - This role is a leadership position, the role holder is responsible for the development, nurturing, and output of their team and is expected to uphold and contribute to Patchwork's standards of excellence. - Staying informed about industry trends and client needs, providing valuable insights to shape the company's long-term strategy in meeting evolving client demands. - Finance - Developing, executing and leading on financial strategies that align with business goals and objectives. - Build and maintain strong relationships with external stakeholders, including investors, auditors, and financial institutions. - Oversee financial planning, budgeting, forecasting, and reporting. - Provide insightful financial analysis to support key business decisions. - Oversee financial compliance, risk management, and internal controls. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Client Operations - Assume accountability for all operational aspects from the point of receiving a customer order and through the duration of customer contact. - Realise revenue (conversion of contracted ARR to ARR) through the activities of all client operational teams. - Implement and optimise end-to-end operational processes and technological solutions, from fulfilment to customer support, ensuring operational efficiency and effectiveness and a high standard of service delivery across all client operational teams. - Establish and monitor a comprehensive set of operational metrics, including lagging indicators (e.g., financial performance, customer satisfaction), leading indicators (e.g., process efficiency, resource utilisation), and trend data. - Develop and implement KPIs that provide a holistic view of operational performance, ensuring alignment with business goals. - Collaborate with cross-functional teams to integrate operational metrics into strategic planning and decision-making processes. - Utilise data-driven insights to identify areas for improvement, drive operational excellence, and enhance decision-making processes. - Regularly review and analyse operational data to identify trends, risks, and opportunities for optimisation. Role Requirements Essential - Demonstrable experience as CFO, COO and / or in client operations, consultancy, or a related leadership role. - Professional financial qualification (e.g., ACCA, CIMA, or equivalent) and / or Bachelor's degree in Finance, Accounting, Business, or a related field (MBA or equivalent qualification is preferred). - Outstanding communication, interpersonal and leadership skills, with demonstrable experience leading financial and operational teams. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Extensive experience in operational management and success in driving operational efficiency and improvements, preferably in a technology and / or SaaS environment. - Strategic thinker with the ability to align financial and operational goals with a client focus. - Strong financial acumen and analytical skills, with focus on data-driven decision-making. - Proven ability to oversee the successful delivery of client fulfilment and high rate of client retention in a high-risk and high-compliance project environment. Nice to Have - Experience in a tech start-up/scale-up. - Experience or knowledge of the NHS, healthcare, or healthtech industry. - Experience or knowledge of workforce applications. - Experience with SaaS products. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH
Apr 18, 2024
Full time
Role Definition This role,Chief Operating Officer, reports to the Chief Executive Officer. About the Role This dual role, Chief Operating Officer/Chief Financial Officer, requires a strategic thinker who can seamlessly navigate both financial and operational responsibilities. The successful candidate will be accountable for ensuring the financial sustainability of the business and for all operational aspects from the point of receiving a customer order. Patchwork's Client Operations Team is made up of Customer Care and Implementation, and is crucial to the go-live and continued success we have with our clients. This role will be responsible for all post-contractual client obligations and relations. Ensuring the successful implementation and ongoing support of our products, fostering strong client relationships and driving operational excellence to meet and exceed client expectations. Role Responsibilities - Leadership - This role is a leadership position, the role holder is responsible for the development, nurturing, and output of their team and is expected to uphold and contribute to Patchwork's standards of excellence. - Staying informed about industry trends and client needs, providing valuable insights to shape the company's long-term strategy in meeting evolving client demands. - Finance - Developing, executing and leading on financial strategies that align with business goals and objectives. - Build and maintain strong relationships with external stakeholders, including investors, auditors, and financial institutions. - Oversee financial planning, budgeting, forecasting, and reporting. - Provide insightful financial analysis to support key business decisions. - Oversee financial compliance, risk management, and internal controls. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Client Operations - Assume accountability for all operational aspects from the point of receiving a customer order and through the duration of customer contact. - Realise revenue (conversion of contracted ARR to ARR) through the activities of all client operational teams. - Implement and optimise end-to-end operational processes and technological solutions, from fulfilment to customer support, ensuring operational efficiency and effectiveness and a high standard of service delivery across all client operational teams. - Establish and monitor a comprehensive set of operational metrics, including lagging indicators (e.g., financial performance, customer satisfaction), leading indicators (e.g., process efficiency, resource utilisation), and trend data. - Develop and implement KPIs that provide a holistic view of operational performance, ensuring alignment with business goals. - Collaborate with cross-functional teams to integrate operational metrics into strategic planning and decision-making processes. - Utilise data-driven insights to identify areas for improvement, drive operational excellence, and enhance decision-making processes. - Regularly review and analyse operational data to identify trends, risks, and opportunities for optimisation. Role Requirements Essential - Demonstrable experience as CFO, COO and / or in client operations, consultancy, or a related leadership role. - Professional financial qualification (e.g., ACCA, CIMA, or equivalent) and / or Bachelor's degree in Finance, Accounting, Business, or a related field (MBA or equivalent qualification is preferred). - Outstanding communication, interpersonal and leadership skills, with demonstrable experience leading financial and operational teams. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH - Extensive experience in operational management and success in driving operational efficiency and improvements, preferably in a technology and / or SaaS environment. - Strategic thinker with the ability to align financial and operational goals with a client focus. - Strong financial acumen and analytical skills, with focus on data-driven decision-making. - Proven ability to oversee the successful delivery of client fulfilment and high rate of client retention in a high-risk and high-compliance project environment. Nice to Have - Experience in a tech start-up/scale-up. - Experience or knowledge of the NHS, healthcare, or healthtech industry. - Experience or knowledge of workforce applications. - Experience with SaaS products. LocumTap Ltd (Trading as Patchwork Health) Company No. Patchwork Health, 35 Luke Street, London, EC2A 4LH
Tuesday, December 13, 2022 Permanent Full Time Employers MD DesignateOur client is a market leading sales and distribution business in the sports products industry across the UK & Europe. The company boasts a wealth of products, an unparalleled distribution service and first-class customer service for the leading brands in sports retailing.Customers include high street national retailers, online retailers and specialist sports club retailers. Some products and brands are also sold B2C, and this is a key area of potential UK diversification. Their extensive knowledge of the sports industry has allowed them to develop several unique and innovative in-house brands catering for every sector in sport retail, offering incredible value and excellent margins.The business works with some of sports leading brands as leading sport professional bodies and organisations. Their own brands are among the most purchased in Europe and combined with a strong infrastructure it means they can deliver anywhere in the world.The current MD and owner is one of the original Founding Directors. The business has grown successfully ever since and now occupies a strong position as a European market leader in the supply of sports equipment. The MD is now looking to step back from day-to-day management, take a more strategic role and appoint a natural successor as MD. The person would initially join in the position of Sales & Operations Director. This new person will work closely with the MD who will support and mentor the new appointee to succeed as MD.OVERALL, PURPOSE OF THE ROLEReporting to and working closely with the current owner and Managing Director, the Sales & Operations Director will further develop and deliver the ongoing commercial and operational strategy. He/she will ensure that the business delivers its profitable growth aspirations. The Sales & Operations Director will work closely with all business units and departments to ensure that they are working effectively to deliver against the strategy, customer satisfaction and financial objectives.The Sales & Operations Director will: Drive the international European sales growth strategy Maintain the existing market-leading, profitable UK sales Grow UK sales through delivering on the ongoing and developing commercial diversificationThe Sales & Operations Director will also be encouraged to create new commercial ideas for future growth plans. The Sales & Operations Director will drive operational improvements to customer service levels and profitability. The Sales & Operations Director will oversee product range choices (including range expansions), pricing, promotions and supplier relationships.Additionally, the Sales & Operations Director will be responsible for the inspiration and development of the management team and staff. They will lead by example, setting a compelling strategy for the company, and leading the delivery against company objectives.SKILLS AND EXPERIENCE Significant experience in sales, marketing and operations, leading to operating in senior general management roles in sales, marketing and distribution Experience in leading successful, UK and European sales, marketing and distribution Proven track record in B2B & B2C sales, marketing and E-Commerce Experience defining and implementing an overall company sales and operations strategy P&L accountability/responsibility/ownership and a proactive working attitude Proven supply chain experience- distribution, warehousing, logistics, transportation and fulfilmentTHE OPPORTUNITYOur client is a market-leading, successful and well-respected sales and distribution business. It has enjoyed very strong, consistent growth and fully expects this growth to continue.This is a particularly exciting time for the business as it continues to build on its success through strong European expansion sales growth as well as UK sales growth through diversification. Further developing its capabilities, services and market position.This senior executive appointment will enjoy significant levels of autonomy. The successful candidate will enjoy a stimulating and rewarding high profile role with a genuine opportunity for significant career progression to become the MD Keywords Distribution Working Hours No specific preference Working Days No specific preference Start Date No specific preference Address Bristol, City of Bristol, United Kingdom CV-Library Bristol, City of Bristol, United Kingdom
Dec 16, 2022
Full time
Tuesday, December 13, 2022 Permanent Full Time Employers MD DesignateOur client is a market leading sales and distribution business in the sports products industry across the UK & Europe. The company boasts a wealth of products, an unparalleled distribution service and first-class customer service for the leading brands in sports retailing.Customers include high street national retailers, online retailers and specialist sports club retailers. Some products and brands are also sold B2C, and this is a key area of potential UK diversification. Their extensive knowledge of the sports industry has allowed them to develop several unique and innovative in-house brands catering for every sector in sport retail, offering incredible value and excellent margins.The business works with some of sports leading brands as leading sport professional bodies and organisations. Their own brands are among the most purchased in Europe and combined with a strong infrastructure it means they can deliver anywhere in the world.The current MD and owner is one of the original Founding Directors. The business has grown successfully ever since and now occupies a strong position as a European market leader in the supply of sports equipment. The MD is now looking to step back from day-to-day management, take a more strategic role and appoint a natural successor as MD. The person would initially join in the position of Sales & Operations Director. This new person will work closely with the MD who will support and mentor the new appointee to succeed as MD.OVERALL, PURPOSE OF THE ROLEReporting to and working closely with the current owner and Managing Director, the Sales & Operations Director will further develop and deliver the ongoing commercial and operational strategy. He/she will ensure that the business delivers its profitable growth aspirations. The Sales & Operations Director will work closely with all business units and departments to ensure that they are working effectively to deliver against the strategy, customer satisfaction and financial objectives.The Sales & Operations Director will: Drive the international European sales growth strategy Maintain the existing market-leading, profitable UK sales Grow UK sales through delivering on the ongoing and developing commercial diversificationThe Sales & Operations Director will also be encouraged to create new commercial ideas for future growth plans. The Sales & Operations Director will drive operational improvements to customer service levels and profitability. The Sales & Operations Director will oversee product range choices (including range expansions), pricing, promotions and supplier relationships.Additionally, the Sales & Operations Director will be responsible for the inspiration and development of the management team and staff. They will lead by example, setting a compelling strategy for the company, and leading the delivery against company objectives.SKILLS AND EXPERIENCE Significant experience in sales, marketing and operations, leading to operating in senior general management roles in sales, marketing and distribution Experience in leading successful, UK and European sales, marketing and distribution Proven track record in B2B & B2C sales, marketing and E-Commerce Experience defining and implementing an overall company sales and operations strategy P&L accountability/responsibility/ownership and a proactive working attitude Proven supply chain experience- distribution, warehousing, logistics, transportation and fulfilmentTHE OPPORTUNITYOur client is a market-leading, successful and well-respected sales and distribution business. It has enjoyed very strong, consistent growth and fully expects this growth to continue.This is a particularly exciting time for the business as it continues to build on its success through strong European expansion sales growth as well as UK sales growth through diversification. Further developing its capabilities, services and market position.This senior executive appointment will enjoy significant levels of autonomy. The successful candidate will enjoy a stimulating and rewarding high profile role with a genuine opportunity for significant career progression to become the MD Keywords Distribution Working Hours No specific preference Working Days No specific preference Start Date No specific preference Address Bristol, City of Bristol, United Kingdom CV-Library Bristol, City of Bristol, United Kingdom
Are you an IT Sales Executive looking for your next exciting opportunity! Our clients are looking for an IT Sales Executive to join their team on a permanent basis. As an IT Sales Executive you will be expected to carry out direct sales activities, establish relationships and develop sales of IT hardware and the company's Managed IT solutions. Relevant Experience Demonstrable track record of overachieving sales targets A minimum of 12 months experience within an Account Management focused role or Sales role Proven track record of working as part of a team in a fast-paced sales environment Action orientated and full of energy for taking on challenges Is dedicated to meeting the expectations and requirements of internal and external customers Understands customer feedback and uses it to improve the service they deliver Establishes and maintain effective relationships with customers Provides relevant information to colleagues where necessary so that that they can make accurate decisions Understanding of Managed IT services preferential but not essential The Role: Our clients are looking for a strong candidate to join their exciting IT sales team and help in the growth of the business Building a customer base using your own initiative and skill Quote Management and administration of clients Ensuring quotes are effectively raised and orders placed Working with suppliers on behalf of the client Handling any queries relating to the fulfilment of customer orders Delivering against pre-defined customer service level agreements Owning the Quote Process and feeding back updates at key stages to the client Responsibility for customer lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting Identifying process improvements that improve business efficiency and profitability Interaction and relationship building
Dec 08, 2021
Full time
Are you an IT Sales Executive looking for your next exciting opportunity! Our clients are looking for an IT Sales Executive to join their team on a permanent basis. As an IT Sales Executive you will be expected to carry out direct sales activities, establish relationships and develop sales of IT hardware and the company's Managed IT solutions. Relevant Experience Demonstrable track record of overachieving sales targets A minimum of 12 months experience within an Account Management focused role or Sales role Proven track record of working as part of a team in a fast-paced sales environment Action orientated and full of energy for taking on challenges Is dedicated to meeting the expectations and requirements of internal and external customers Understands customer feedback and uses it to improve the service they deliver Establishes and maintain effective relationships with customers Provides relevant information to colleagues where necessary so that that they can make accurate decisions Understanding of Managed IT services preferential but not essential The Role: Our clients are looking for a strong candidate to join their exciting IT sales team and help in the growth of the business Building a customer base using your own initiative and skill Quote Management and administration of clients Ensuring quotes are effectively raised and orders placed Working with suppliers on behalf of the client Handling any queries relating to the fulfilment of customer orders Delivering against pre-defined customer service level agreements Owning the Quote Process and feeding back updates at key stages to the client Responsibility for customer lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting Identifying process improvements that improve business efficiency and profitability Interaction and relationship building
Global Technology Solutions Ltd
Watford, Hertfordshire
We have an exciting opportunity for a sales support executive to join our clients team in Watford on a permanent basis. The Candidate: *Well-presented and confident. *Possess strong communication skills. *Possess a minimum of 12 months experience within a Account Management focused role or Sales Support role with another reseller. *F can genuinely hit the ground running - - A good understanding of the channel and our market is essential *Proven track record of working as part of a team in a fast-paced sales environment *Is action oriented and full of energy for the things he/she sees as challenging *Not fearful of acting with a minimum of planning *Is dedicated to meeting the expectations and requirements of internal and external customers *Gets first-hand customer information and uses it for improvements in products and services *Establishes and maintains effective relationships with customers and gains their trust and respect *Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation *Provides individuals information so that they can make accurate decisions The Role: *We are looking for strong candidates to join our exciting Sales Support team. *Joining a successful team of predominantly (but not all) graduates and supporting them in the growth of their business. *In-depth training programme including induction to client as a company, the industry we operate in and the products and services we sell. *Quote Management and administration for a portfolio of key customers *Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed *Working with manufacturers to apply for and negotiate special price discounts for the team and customers *Handling any queries relating to the fulfilment of customer orders *Delivering against pre-defined customer service level agreements *Owning the Quote Process and feeding back updates at key stages to the account managers *Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting *Identifying process improvements that improve business efficiency and profitability *Interaction and relationship building internally with key supply chain contacts and externally with customers *Representing Quote Management in cross-functional & vendor meetings So if you are a sales support executive looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Dec 07, 2021
Full time
We have an exciting opportunity for a sales support executive to join our clients team in Watford on a permanent basis. The Candidate: *Well-presented and confident. *Possess strong communication skills. *Possess a minimum of 12 months experience within a Account Management focused role or Sales Support role with another reseller. *F can genuinely hit the ground running - - A good understanding of the channel and our market is essential *Proven track record of working as part of a team in a fast-paced sales environment *Is action oriented and full of energy for the things he/she sees as challenging *Not fearful of acting with a minimum of planning *Is dedicated to meeting the expectations and requirements of internal and external customers *Gets first-hand customer information and uses it for improvements in products and services *Establishes and maintains effective relationships with customers and gains their trust and respect *Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation *Provides individuals information so that they can make accurate decisions The Role: *We are looking for strong candidates to join our exciting Sales Support team. *Joining a successful team of predominantly (but not all) graduates and supporting them in the growth of their business. *In-depth training programme including induction to client as a company, the industry we operate in and the products and services we sell. *Quote Management and administration for a portfolio of key customers *Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed *Working with manufacturers to apply for and negotiate special price discounts for the team and customers *Handling any queries relating to the fulfilment of customer orders *Delivering against pre-defined customer service level agreements *Owning the Quote Process and feeding back updates at key stages to the account managers *Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting *Identifying process improvements that improve business efficiency and profitability *Interaction and relationship building internally with key supply chain contacts and externally with customers *Representing Quote Management in cross-functional & vendor meetings So if you are a sales support executive looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Temporary Events Executive required by a leading global membership body in central London. The post holder will manage the operational requirements for all events (seminars, lectures, conferences, dinners etc.), whilst keeping within the agreed event budget, to ensure delivery of events is of the best quality. You will manage attendee interface to ensure satisfaction throughout the event process with the aim to keep feedback satisfaction as high as possible. You will be responsible for training and coaching of new staff, to manage advanced bookings for recurring events and deputise for your line manager as and when required. This is an ONGOING FULL TIME TEMPORARY ROLE - paying circa £16.00 to £17.00 per hour - this role is based in central London. Interviews asap and immediate start thereafter. Duties include: Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service. Communicate with authors, speakers re presentations and audio visual requirements where necessary to ensure the smooth running of events. Communicate with all partners (sponsors, exhibitors, etc) to ensure complete fulfilment of contractual obligations and smooth running of the event. Send out post-event feedback forms to delegates who attended both online and in person Ensure online registration is set up correctly to maintain a user friendly system for delegates Sourcing external venues when required ensuring that all elements of the event brief are accounted for and minimal risk is undertaken Contract and supplier negotiation where required to ensure best possible price is achieved Liaise with venue to ensure all AV/Catering and operation requirements are met Create feedback form to obtain useful feedback to assist in improving standard of events produced Create concise joining instructions to ensure delegates are fully aware of event details before attending Create running orders for Speaker and Chairpersons to ensure they are fully briefed on timings and structure of lecture/conference Maintain the core events calendar for the coming year, ensuring that venue bookings are in place and confirmed when appropriate Manage other ad hoc tasks as needs arise which could include project management
Dec 04, 2021
Seasonal
Temporary Events Executive required by a leading global membership body in central London. The post holder will manage the operational requirements for all events (seminars, lectures, conferences, dinners etc.), whilst keeping within the agreed event budget, to ensure delivery of events is of the best quality. You will manage attendee interface to ensure satisfaction throughout the event process with the aim to keep feedback satisfaction as high as possible. You will be responsible for training and coaching of new staff, to manage advanced bookings for recurring events and deputise for your line manager as and when required. This is an ONGOING FULL TIME TEMPORARY ROLE - paying circa £16.00 to £17.00 per hour - this role is based in central London. Interviews asap and immediate start thereafter. Duties include: Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service. Communicate with authors, speakers re presentations and audio visual requirements where necessary to ensure the smooth running of events. Communicate with all partners (sponsors, exhibitors, etc) to ensure complete fulfilment of contractual obligations and smooth running of the event. Send out post-event feedback forms to delegates who attended both online and in person Ensure online registration is set up correctly to maintain a user friendly system for delegates Sourcing external venues when required ensuring that all elements of the event brief are accounted for and minimal risk is undertaken Contract and supplier negotiation where required to ensure best possible price is achieved Liaise with venue to ensure all AV/Catering and operation requirements are met Create feedback form to obtain useful feedback to assist in improving standard of events produced Create concise joining instructions to ensure delegates are fully aware of event details before attending Create running orders for Speaker and Chairpersons to ensure they are fully briefed on timings and structure of lecture/conference Maintain the core events calendar for the coming year, ensuring that venue bookings are in place and confirmed when appropriate Manage other ad hoc tasks as needs arise which could include project management
Recruitment Team Leader/Contract Manager for a long standing, high performing contract based in our Plymouth office. This is a recruitment consultancy role with a difference, there are no sales targets! Your remit will be to ensure that our client's needs are anticipated, exceeded, and reported in order to guarantee customer satisfaction. You and your team do not have sales targets, your target is to ensure fulfilment and customer service KPIs are met. The Role: You will be overseeing a small team of recruiters and will take a hands-on approach to ensuring that the client never has to settle for less than the best service. You'll be dealing with a wide variety of roles and flexibility is essential to deal with line managers and executives at all levels. We use an online ordering and timesheet portal, so strong IT skills are essential. Most important is a real can-do attitude and strong work ethic The ideal candidate may be managing a large contract in a recruitment environment or be a senior recruiter looking to take a move into a non-sales account management role. In this role you'll be working standard office hours (no out of hours cover required) in a fast paced, customer focused environment. You will need: Excellent negotiation skills To thrive working under pressure Advanced influencing and people management skills Pertemps offer an excellent training and personal development package, as well as an attractive salary, quarterly bonus scheme, competitive holiday allowance, share option scheme and pension scheme. For more information, contact Penny Hewitt at the Pertemps Plymouth office for a chat about the role or click to apply by Monday 6 December 2021.
Dec 01, 2021
Full time
Recruitment Team Leader/Contract Manager for a long standing, high performing contract based in our Plymouth office. This is a recruitment consultancy role with a difference, there are no sales targets! Your remit will be to ensure that our client's needs are anticipated, exceeded, and reported in order to guarantee customer satisfaction. You and your team do not have sales targets, your target is to ensure fulfilment and customer service KPIs are met. The Role: You will be overseeing a small team of recruiters and will take a hands-on approach to ensuring that the client never has to settle for less than the best service. You'll be dealing with a wide variety of roles and flexibility is essential to deal with line managers and executives at all levels. We use an online ordering and timesheet portal, so strong IT skills are essential. Most important is a real can-do attitude and strong work ethic The ideal candidate may be managing a large contract in a recruitment environment or be a senior recruiter looking to take a move into a non-sales account management role. In this role you'll be working standard office hours (no out of hours cover required) in a fast paced, customer focused environment. You will need: Excellent negotiation skills To thrive working under pressure Advanced influencing and people management skills Pertemps offer an excellent training and personal development package, as well as an attractive salary, quarterly bonus scheme, competitive holiday allowance, share option scheme and pension scheme. For more information, contact Penny Hewitt at the Pertemps Plymouth office for a chat about the role or click to apply by Monday 6 December 2021.