Helpdesk Advisors required for a leading facilities management company. The business look after a large customer base, from banks to retail to government offices. The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service. You'll be the initial point of contact between the business and their customers. It'll be up to you keep clients updated, handle their issues, and ensure their requests and queries are dealt with professionally. This role would suit someone with a helpdesk, call centre or contact centre background and offers a competitive salary of 25,500pa, rising to 26,750pa after 3 months! What will you be doing as a Helpdesk Advisor? Taking inbound calls from Clients Working to strict SLAs Proactively answering customers queries in the first instance Actively liaising with other departments in finding a resolution Ensuring problems are dealt with until a satisfactory conclusion is reached Taking ownership of problems Being always helpful and courteous Liaising with other departments Processing documentation accurately Confident in dealing with complaints We would LOVE to hear from you if you have the following skills and experience: Previous experience working on a Helpdesk or within a Customer Service Contact Centre or Call Centre is preferred Knowledge of Word, Excel, and Outlook Must have excellent communication skills both written and verbally Good grammatical and numerical skills Must be passionate to provide excellent customer service Following processes and working towards strict service level agreements Excellent communication skills Ability to work well under pressure Forward thinking and able to use own initiative Your previous roles could have included Helpdesk Advisor, Customer Service Advisor, Customer Contact Centre Advisor, Contact Centre Advisor, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive, Inbound Customer Service Agent What will you get in return for your work as a Helpdesk Advisor? Salary of 25,500pa rising to 26,500pa after 3 months Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility can be offered, and part time could be considered Holiday Entitlement is 24 days + bank holidays Working for a leading facilities management company Discounted gym membership Free parking Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks Close to major motorway and public transport links There are multiple vacancies available as they are setting up a new team Team incentives and celebrations and Company events Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
May 02, 2024
Full time
Helpdesk Advisors required for a leading facilities management company. The business look after a large customer base, from banks to retail to government offices. The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service. You'll be the initial point of contact between the business and their customers. It'll be up to you keep clients updated, handle their issues, and ensure their requests and queries are dealt with professionally. This role would suit someone with a helpdesk, call centre or contact centre background and offers a competitive salary of 25,500pa, rising to 26,750pa after 3 months! What will you be doing as a Helpdesk Advisor? Taking inbound calls from Clients Working to strict SLAs Proactively answering customers queries in the first instance Actively liaising with other departments in finding a resolution Ensuring problems are dealt with until a satisfactory conclusion is reached Taking ownership of problems Being always helpful and courteous Liaising with other departments Processing documentation accurately Confident in dealing with complaints We would LOVE to hear from you if you have the following skills and experience: Previous experience working on a Helpdesk or within a Customer Service Contact Centre or Call Centre is preferred Knowledge of Word, Excel, and Outlook Must have excellent communication skills both written and verbally Good grammatical and numerical skills Must be passionate to provide excellent customer service Following processes and working towards strict service level agreements Excellent communication skills Ability to work well under pressure Forward thinking and able to use own initiative Your previous roles could have included Helpdesk Advisor, Customer Service Advisor, Customer Contact Centre Advisor, Contact Centre Advisor, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive, Inbound Customer Service Agent What will you get in return for your work as a Helpdesk Advisor? Salary of 25,500pa rising to 26,500pa after 3 months Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility can be offered, and part time could be considered Holiday Entitlement is 24 days + bank holidays Working for a leading facilities management company Discounted gym membership Free parking Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks Close to major motorway and public transport links There are multiple vacancies available as they are setting up a new team Team incentives and celebrations and Company events Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Red Recruitment is recruiting Customer Service Sales Advisors to join our client who is the national register for UK manufactured caravans. This position is suitable for sales-driven and ambitious people wanting to further their sales career. This position is based in Chippenham and the salary is 24,080.04 per annum and also includes monthly commission of up to 250. Benefits and Package for a Customer Service Sales Advisor: Salary: 24,080.04 per annum + up to 250 commission per month Hours: Monday - Friday, 9am - 5.30pm Contract Type: Permanent Location: Chippenham 30 days holiday (including bank holidays, although there is a requirement to work 2 bank holidays) Regular incentives Key Responsibilities of a Customer Service Sales Advisor: Upselling products and services during inbound and outbound calls Conducting activity across a range of different sales areas relevant to the campaign you are working on Identifying opportunities to build customer relationships and providing excellent customer service Conducting client or market surveys to obtain information about potential customers Key Skills and Experience of a Customer Service Sales Advisor: Previous sales experience is required Ability to work as part of a team Exceptional customer service and organisational skills is essential Ability to demonstrate a good knowledge of systems, products and processes is desirable If you are interested in this position and are looking to further your career in the sales industry, please apply now! Red Recruitment (Agency)
May 02, 2024
Full time
Red Recruitment is recruiting Customer Service Sales Advisors to join our client who is the national register for UK manufactured caravans. This position is suitable for sales-driven and ambitious people wanting to further their sales career. This position is based in Chippenham and the salary is 24,080.04 per annum and also includes monthly commission of up to 250. Benefits and Package for a Customer Service Sales Advisor: Salary: 24,080.04 per annum + up to 250 commission per month Hours: Monday - Friday, 9am - 5.30pm Contract Type: Permanent Location: Chippenham 30 days holiday (including bank holidays, although there is a requirement to work 2 bank holidays) Regular incentives Key Responsibilities of a Customer Service Sales Advisor: Upselling products and services during inbound and outbound calls Conducting activity across a range of different sales areas relevant to the campaign you are working on Identifying opportunities to build customer relationships and providing excellent customer service Conducting client or market surveys to obtain information about potential customers Key Skills and Experience of a Customer Service Sales Advisor: Previous sales experience is required Ability to work as part of a team Exceptional customer service and organisational skills is essential Ability to demonstrate a good knowledge of systems, products and processes is desirable If you are interested in this position and are looking to further your career in the sales industry, please apply now! Red Recruitment (Agency)
Customer Service Advisor 23,400, Haywards Heath, Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch),25 days holiday + Bank Holidays, Discount Scheme The Role We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat. Handle inbound and outbound customer contacts, answering questions and resolving complaints. Process orders via all contact methods. Move between voice calls & email as necessary Switch between inbound and outbound work as necessary Cross sell products and retain customers Requirements To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally you will have some customer service experience, either office based, or customer facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as Customer Service Representative, Call Centre Agent or Customer Support Advisor. Company Information You will be joining a company who is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business. Package 23,400 Haywards Heath Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch) 25 days holiday + Bank Holidays Discount Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
May 02, 2024
Full time
Customer Service Advisor 23,400, Haywards Heath, Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch),25 days holiday + Bank Holidays, Discount Scheme The Role We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat. Handle inbound and outbound customer contacts, answering questions and resolving complaints. Process orders via all contact methods. Move between voice calls & email as necessary Switch between inbound and outbound work as necessary Cross sell products and retain customers Requirements To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally you will have some customer service experience, either office based, or customer facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as Customer Service Representative, Call Centre Agent or Customer Support Advisor. Company Information You will be joining a company who is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business. Package 23,400 Haywards Heath Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch) 25 days holiday + Bank Holidays Discount Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
CUSTOMER CARE / SALES ADVISORS LEEDS MONDAY TO FRIDAY 11.54 PER HOUR TEMP TO PERM Do you love the buzz of Customer Care? Are you interested in Sales? Do you want to progress? Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre. These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role. What will you be doing as a Customer Care / Sales Advisor? Daily communication with customers via phone, email, and social media channels Investigate, create and deliver innovative and forward-thinking solutions to customer concerns General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network Effective identification and prioritisation of tasks Any other reasonable duties as requested Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts. Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team Ensure all systems and customer information is kept up to date and accurate at all times Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team Skills & Experience. Previous experience within a customer service or contact centre environment Excellent attention to detail Good computer skills (MS platforms, softphone, email) Excellent communication skills, both written and verbal Strong organisational skills What's in it for you? A permanent contract after successfully completing 12 weeks probation Invited to company events On Site parking Company Pension
May 02, 2024
Seasonal
CUSTOMER CARE / SALES ADVISORS LEEDS MONDAY TO FRIDAY 11.54 PER HOUR TEMP TO PERM Do you love the buzz of Customer Care? Are you interested in Sales? Do you want to progress? Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre. These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role. What will you be doing as a Customer Care / Sales Advisor? Daily communication with customers via phone, email, and social media channels Investigate, create and deliver innovative and forward-thinking solutions to customer concerns General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network Effective identification and prioritisation of tasks Any other reasonable duties as requested Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts. Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team Ensure all systems and customer information is kept up to date and accurate at all times Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team Skills & Experience. Previous experience within a customer service or contact centre environment Excellent attention to detail Good computer skills (MS platforms, softphone, email) Excellent communication skills, both written and verbal Strong organisational skills What's in it for you? A permanent contract after successfully completing 12 weeks probation Invited to company events On Site parking Company Pension
We are looking for experienced Customer Contact Advisors to join our client as they introduce an exciting new department to their dimension. The Service Centre is the first point of contact for inbound communication. As a Service Centre Operative, you will respond to communication, record details of any correspondence and update the relevant system, advising appropriately in relation to response times. You will be working remotely, with a choice of either working on a two week rolling shift pattern, 40 hours per week, Monday - Friday; week 1: 7am - 3:30pm, Week 2: 11am - 7:30pm or working on a 3 Shifts per week (12/13 hour shifts), 3 week rolling shift pattern consisting of nights, weekends, and bank holidays. Ideally the successful candidates will have a background knowledge of working as first point of contact and ensuring all the correct details are obtained, you will also have experience of working to KPIs, have an engaging telephone manner and strong verbal communication skills along with active listening with the ability to remain calm and make informed decisions. Great salary and benefits package on offer. If you are interested please apply with a current CV, preferably in word, or email Lucy at (url removed) for further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
May 01, 2024
Full time
We are looking for experienced Customer Contact Advisors to join our client as they introduce an exciting new department to their dimension. The Service Centre is the first point of contact for inbound communication. As a Service Centre Operative, you will respond to communication, record details of any correspondence and update the relevant system, advising appropriately in relation to response times. You will be working remotely, with a choice of either working on a two week rolling shift pattern, 40 hours per week, Monday - Friday; week 1: 7am - 3:30pm, Week 2: 11am - 7:30pm or working on a 3 Shifts per week (12/13 hour shifts), 3 week rolling shift pattern consisting of nights, weekends, and bank holidays. Ideally the successful candidates will have a background knowledge of working as first point of contact and ensuring all the correct details are obtained, you will also have experience of working to KPIs, have an engaging telephone manner and strong verbal communication skills along with active listening with the ability to remain calm and make informed decisions. Great salary and benefits package on offer. If you are interested please apply with a current CV, preferably in word, or email Lucy at (url removed) for further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
Adecco Harlow have partnered exclusively with a highly credible business based in Harlow to help them find X3 Customer Service Advisors, to join their friendly team. This role is to maximise the collection of overdue payments and provide an informative primary point of contact for all callers. For the role of Customer Service Advisor , you will be working within a busy call centre, responsible for answering a volume of inbound calls. SALARY & BENEFITS Salary: 22,318 Monday to Friday Shifts: 8am - 4pm & 10am - 6pm Harlow Permanent, full-time Bonus scheme Full training Additional leave Employee discount Casual dress THE JOB Process inbound calls Negotiate and set up payment arrangements Liaise with other departments Complete outbound and credit control calls Update an in-house system with call notes APPLY Click the apply button to be considered for this opportunity Applications will be reviewed over the coming days & updates provided ASAP Contact Jamie at Adecco Harlow directly for more information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2024
Full time
Adecco Harlow have partnered exclusively with a highly credible business based in Harlow to help them find X3 Customer Service Advisors, to join their friendly team. This role is to maximise the collection of overdue payments and provide an informative primary point of contact for all callers. For the role of Customer Service Advisor , you will be working within a busy call centre, responsible for answering a volume of inbound calls. SALARY & BENEFITS Salary: 22,318 Monday to Friday Shifts: 8am - 4pm & 10am - 6pm Harlow Permanent, full-time Bonus scheme Full training Additional leave Employee discount Casual dress THE JOB Process inbound calls Negotiate and set up payment arrangements Liaise with other departments Complete outbound and credit control calls Update an in-house system with call notes APPLY Click the apply button to be considered for this opportunity Applications will be reviewed over the coming days & updates provided ASAP Contact Jamie at Adecco Harlow directly for more information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Consultant Location: Bath, Stirling, Edinburgh Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers. The Role: As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G. We have modern office facilities in three main locations - We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office. We also offer exam support for anyone looking to gain financial qualifications The full-time working hours are 35hrs per week with shifts patterns between 8.30am - 5.30pm. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales Own all requests and enquiries from end to end, delivering a personal service Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues Identify ways in which we can continue to improve the way we do things Key Knowledge, Skills & Experience: This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable: Experience of customer service and administrative environments (preferably in financial services, but not essential) Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential Organisational skills Ability to connect and build rapport where appropriate What we offer: Generous pension (up to 13% company contribution) Eligibility for annual performance bonus 30 days' holiday per year plus bank holidays (32 in Scotland) Private medical insurance Critical Illness cover (subject to T&C) Work Level: Colleague Recruiter Name: Sarah Mathers We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Consultant Location: Bath, Stirling, Edinburgh Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers. The Role: As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G. We have modern office facilities in three main locations - We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office. We also offer exam support for anyone looking to gain financial qualifications The full-time working hours are 35hrs per week with shifts patterns between 8.30am - 5.30pm. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales Own all requests and enquiries from end to end, delivering a personal service Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues Identify ways in which we can continue to improve the way we do things Key Knowledge, Skills & Experience: This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable: Experience of customer service and administrative environments (preferably in financial services, but not essential) Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential Organisational skills Ability to connect and build rapport where appropriate What we offer: Generous pension (up to 13% company contribution) Eligibility for annual performance bonus 30 days' holiday per year plus bank holidays (32 in Scotland) Private medical insurance Critical Illness cover (subject to T&C) Work Level: Colleague Recruiter Name: Sarah Mathers We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Customer Service Advisor Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. Verisure Services are looking for Customer Service Advisors to join our Newcastle team in Quorum Business Park. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Job Responsibilities: Provide excellent customer service within a multichannel inbound team Dealing with customer complaints effectively Answer customers queries Assist customers with billing and system queries Speaking to customers over the phone when necessary Update information in our customers records Skills & Experience: 6 months experience in customer service, preferably in a multichannel role managing live chat, WhatsApp, email or social media Excellent written communication skills with problem solving attitude Multitasking and managing multiple customers at one time Strong computer and MS office skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
May 01, 2024
Full time
Customer Service Advisor Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. Verisure Services are looking for Customer Service Advisors to join our Newcastle team in Quorum Business Park. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Job Responsibilities: Provide excellent customer service within a multichannel inbound team Dealing with customer complaints effectively Answer customers queries Assist customers with billing and system queries Speaking to customers over the phone when necessary Update information in our customers records Skills & Experience: 6 months experience in customer service, preferably in a multichannel role managing live chat, WhatsApp, email or social media Excellent written communication skills with problem solving attitude Multitasking and managing multiple customers at one time Strong computer and MS office skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Residential Management Group Ltd
Northwich, Cheshire
Customer Service Advisor Northwich £23,480 Full Time & Permanent Shifts: Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English START DATE: Monday 13th May 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. 1. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. 2. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. 3. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday; working one weekend (Saturday and Sunday) in every four weeks - with 'rest' days Mon-Fri when working a weekend 4. Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is essential Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour 5 day working week with a salary of £23,480.55 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year and so much more! Ready to join us? Apply now and be part of our exciting journey!
Apr 30, 2024
Full time
Customer Service Advisor Northwich £23,480 Full Time & Permanent Shifts: Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English START DATE: Monday 13th May 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. 1. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. 2. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. 3. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday; working one weekend (Saturday and Sunday) in every four weeks - with 'rest' days Mon-Fri when working a weekend 4. Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is essential Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour 5 day working week with a salary of £23,480.55 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year and so much more! Ready to join us? Apply now and be part of our exciting journey!
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Overview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. About the role If you have a positive, open approach and a passion for delivering exceptional service then come join our team . We are looking for a someone that can provide an excellent customer experience by dealing with all inbound calls in a supportive and a development focused working environment. Competitive annual salary Company pension scheme Life Assurance (4 x salary) Healthcare Flex benefits scheme Ideally we would like you to complete first contact resolution so full training will be provided to support this. You will gain a great insight into this industry, speaking to a wide variety of callers such as clients, IFA's (Independent Financial Advisors), investors and other financial institutions. You will help with a variety of different calls such as account servicing raising appropriate work, requesting investigations, portfolio valuations, update customer account details, dealing with different investment products we work with, such as ISA's, Unit Trusts, Investment Trusts and OEIC's- no two days are the same! This role will also give you a great understanding of different areas of the business and processes across the organisation.You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. The Ideal Candidate Good customer focus and complaint handling skills Excellent PC & keyboard skills Excellent call handling skills with a great telephone manner Organisation and time management skills to prioritise workloads Analytical, problem solving and decision making skills EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Apr 16, 2024
Full time
Overview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. About the role If you have a positive, open approach and a passion for delivering exceptional service then come join our team . We are looking for a someone that can provide an excellent customer experience by dealing with all inbound calls in a supportive and a development focused working environment. Competitive annual salary Company pension scheme Life Assurance (4 x salary) Healthcare Flex benefits scheme Ideally we would like you to complete first contact resolution so full training will be provided to support this. You will gain a great insight into this industry, speaking to a wide variety of callers such as clients, IFA's (Independent Financial Advisors), investors and other financial institutions. You will help with a variety of different calls such as account servicing raising appropriate work, requesting investigations, portfolio valuations, update customer account details, dealing with different investment products we work with, such as ISA's, Unit Trusts, Investment Trusts and OEIC's- no two days are the same! This role will also give you a great understanding of different areas of the business and processes across the organisation.You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. The Ideal Candidate Good customer focus and complaint handling skills Excellent PC & keyboard skills Excellent call handling skills with a great telephone manner Organisation and time management skills to prioritise workloads Analytical, problem solving and decision making skills EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company. An exciting opportunity has arisen to join our AIR Group team as a Campaign Account Manager. This role is designed to help build relationships with our financial advisors whilst supporting our Telephone Account managers. The aim of the role is to keep all our advisors engaged and informed on all of our business events, interest rates and product offerings. This role would suit someone highly motivated and target driven with a strong drive to succeed within a sales environment. Main role & responsibilities To demonstrate and continuously embed the company values in every aspect of the role. To pro-actively make a minimum of 60 outbound calls per day to advisers listed within the campaign. To manage time effectively and create a structured diary approach for call backs in order to capitalise on every opportunity. To record every call accurately within CRM in line with current processes Create opportunity for follow up calls from the Telephone Account Managers To cover inbound calls when necessary for the Advisor Support line. Maintain the company's record keeping standards in line with compliance and operational requirements. (In relations to; GDPR, CRM notes, commission structure and payments terms). Deliver the required service levels in place & targets of the role. Achieve agreed business targets and KPIs Preferred skills & abilities: Experience working in an inbound and outbound sales environment. Proven track record or achieving sales targets and KPIs Ability to empathise and build rapport with customers is essential. Excellent communication skills with a consultative approach to sales. Ability to perform in a targeted sales environment. Good negotiation and influencing skills. Enthusiastic with a passion to succeed in a fast paced environment Experience working within the financial services sector is advantageous but not essential (full training will be provided). Good negotiation and influencing skills. Enthusiastic with a passion to succeed in a fast-paced environment Experience working within the financial services sector is advantageous but not essential (full training will be provided) Most of all we look for people who display out values: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops. Benefits: 23 days holiday, plus bank holidays. Rising to 28 days based on length of service Additional holiday purchase scheme 1 charity day Tier 1 pension Simply Health Life Assurance 23 days holiday plus bank holidays AE Pension Simply Health Life Assurance
Apr 12, 2024
Full time
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company. An exciting opportunity has arisen to join our AIR Group team as a Campaign Account Manager. This role is designed to help build relationships with our financial advisors whilst supporting our Telephone Account managers. The aim of the role is to keep all our advisors engaged and informed on all of our business events, interest rates and product offerings. This role would suit someone highly motivated and target driven with a strong drive to succeed within a sales environment. Main role & responsibilities To demonstrate and continuously embed the company values in every aspect of the role. To pro-actively make a minimum of 60 outbound calls per day to advisers listed within the campaign. To manage time effectively and create a structured diary approach for call backs in order to capitalise on every opportunity. To record every call accurately within CRM in line with current processes Create opportunity for follow up calls from the Telephone Account Managers To cover inbound calls when necessary for the Advisor Support line. Maintain the company's record keeping standards in line with compliance and operational requirements. (In relations to; GDPR, CRM notes, commission structure and payments terms). Deliver the required service levels in place & targets of the role. Achieve agreed business targets and KPIs Preferred skills & abilities: Experience working in an inbound and outbound sales environment. Proven track record or achieving sales targets and KPIs Ability to empathise and build rapport with customers is essential. Excellent communication skills with a consultative approach to sales. Ability to perform in a targeted sales environment. Good negotiation and influencing skills. Enthusiastic with a passion to succeed in a fast paced environment Experience working within the financial services sector is advantageous but not essential (full training will be provided). Good negotiation and influencing skills. Enthusiastic with a passion to succeed in a fast-paced environment Experience working within the financial services sector is advantageous but not essential (full training will be provided) Most of all we look for people who display out values: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops. Benefits: 23 days holiday, plus bank holidays. Rising to 28 days based on length of service Additional holiday purchase scheme 1 charity day Tier 1 pension Simply Health Life Assurance 23 days holiday plus bank holidays AE Pension Simply Health Life Assurance
ur client an established legal company based in the Liverpool city centre are seeking First Response Advisors to join their growing team. As a First Response Advisor you will be the first point of contact for customers with HDR (Housing Disrepair) Main duties and responsibilities Deal with all inbound calls from clients and/or source in order to assist them in beginning their Claim within Housing Di click apply for full job details
Feb 01, 2024
Full time
ur client an established legal company based in the Liverpool city centre are seeking First Response Advisors to join their growing team. As a First Response Advisor you will be the first point of contact for customers with HDR (Housing Disrepair) Main duties and responsibilities Deal with all inbound calls from clients and/or source in order to assist them in beginning their Claim within Housing Di click apply for full job details
Customer Service Advisors - Immediate starts - 8 weeks - South Liverpool I am currently working with a key, public sector client who is looking for a number of Customer Services Advisors to join the team and support the organisation throughout a busy period for approximately 8 weeks.The main purpose of your role will be to answer inbound phone calls and assist on an emergency line by listening to the customer and finding the appropriate solution / team to transfer to, to rectify their concern or issue. You must have an excellent telephone manner to be considered for this role, along with previous experience working within a Customer Service position.2 shift options are available, either: Monday - Friday - 8am - 3.30pm or Monday - Friday 12pm - 7.30pmThere is free parking on site which may be utilised.My client is looking for candidates to start immediately, during the week of 19th December so you must be able to start within this timeframe. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 19, 2022
Full time
Customer Service Advisors - Immediate starts - 8 weeks - South Liverpool I am currently working with a key, public sector client who is looking for a number of Customer Services Advisors to join the team and support the organisation throughout a busy period for approximately 8 weeks.The main purpose of your role will be to answer inbound phone calls and assist on an emergency line by listening to the customer and finding the appropriate solution / team to transfer to, to rectify their concern or issue. You must have an excellent telephone manner to be considered for this role, along with previous experience working within a Customer Service position.2 shift options are available, either: Monday - Friday - 8am - 3.30pm or Monday - Friday 12pm - 7.30pmThere is free parking on site which may be utilised.My client is looking for candidates to start immediately, during the week of 19th December so you must be able to start within this timeframe. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Overview: Who We Are Wiltshire Farm Foods (WFF) have been cooking and delivering delicious frozen meals for over 25 years. We are the UK's leading home meal delivery service, for a predominately elderly market, with full national coverage across a network of 81 outlets; 14 of which are owned and operated 'in-house' by apetito, and the balance operated through franchise businesses. Wiltshire Farms Foods is part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more ! The Role and the Team The role of Retail Sales and Operations Manager, is expected to show the passion, energy and commitment to create an exemplar of outstanding performance. They will be an 'energy giver' and have the ambition to succeed by delivering outstanding levels of sales growth and profitability. WFF Penrith is a successful business with a great team. This role will help this business achieve the very best from the team and opportunities available • Competitive - you will want to achieve great results! • Passion for making a real difference in the community • Believe in our values: delivering exemplar customer service, being food experts and trusted friends to our customers • Have great leadership potential and a champion of team engagement • Passion, energy and commitment • Take 'ownership' of the business and feel part of the in-house team • Set high standards - in customer service, team performance and operational efficiency • Understand that people must work safely, so we can all go home safely The Key focus of the Retail Sales & Operations manager is to achieve Top Quartile sales growth and exceed our profit targets. The role includes full P&L responsibility. Activities in the business include: • Leadership & Management • Marketing & CRM activity • Tele-sales - inbound & outbound calls • Cold-store - picking of orders • Delivering orders to customers • Health & safety The team in Penrith includes an Office Manager, Customer Service Advisors, Customer Service Drivers and Cold-store Pickers. Our Business Support Centre is based in Trowbridge, Wiltshire and fellow in-house colleagues are based in other depots around the UK. It is crucially important that everyone in our team understands our business and believes in our values, which are shared below. We are absolute experts Our team act as ambassadors for the meals we deliver at Wiltshire Farm Foods via the calls we take from all our customers when placing an order. We are dedicated to learning all about the award-winning range we offer to our customers. We pride ourselves in ensuring each customer we speak to is made to feel at ease through the guidance you provide in helping them select the meals that will best suit their needs. Responsibilities: Successfully deliver against sales and profitability targets Lead and motivate the WFF Penrith team Improve KPI performance e.g. o New customer acquisition o Prospect conversion o Customer retention o Operational efficiency / profitability Maximize the potential of our CRM (Customer Relationship Management) system. o Inbound / outbound calls o Marketing letters o Team training Create an exemplar with pace & urgency: o Exemplary customer service o Local marketing best practice o Outstanding Healthcare Professional marketing o High operational standards, including health & safety o Ensure execution is outstanding Professional standards o Manage internal and external communication with apetito and franchisees. o Participate in quarterly Regional Meetings and Annual Conference as required. Qualifications: Essential: • Ability to deliver sales and profitability targets • Strong Leadership potential, with the ability to lead and motivate your team • Experience of people engagement / leading a team of up to 10 people. • Passion, energy and commitment • Ambition to succeed • Empathy to deal with our customers • Good presentation skills / ability to effectively promote WFF • Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales, driving and field marketing. • Networking skills - ability to work well with colleagues and franchisees Desirable: • Experience of the elderly market - an empathy for our customers • Retail, care or franchising experience • Health & Safety training • Degree or equivalent (not essential) • CIM Diploma or other marketing qualification Personal Qualities: The successful candidate will be a self-starter with a can-do attitude, proactive and positive outlook, with commercial experience and the tenacity to deliver results. They will be a team player, with proven experience of managing teams, with the ability to manage projects on time and on budget. Essential: • Leading and Supervising • Provides team members with a clear direction • Provides staff with development opportunities and coaching • Working with people • Demonstrates an interest in and understanding of others • Adapts to the team and builds team spirit • Persuading and Influencing • Makes a strong personal impression on others • Gains clear agreement and commitment from others by persuading, convincing and negotiating • Relating and Networking • Establishes good relationships with customers and staff. • Builds wide and effective networks of contacts inside and outside of the organisation • Delivering results and meeting customer expectations • Focuses on customer needs and satisfaction • Sets high standards for quality and quantity
Dec 17, 2022
Full time
Overview: Who We Are Wiltshire Farm Foods (WFF) have been cooking and delivering delicious frozen meals for over 25 years. We are the UK's leading home meal delivery service, for a predominately elderly market, with full national coverage across a network of 81 outlets; 14 of which are owned and operated 'in-house' by apetito, and the balance operated through franchise businesses. Wiltshire Farms Foods is part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care. We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business. In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more ! The Role and the Team The role of Retail Sales and Operations Manager, is expected to show the passion, energy and commitment to create an exemplar of outstanding performance. They will be an 'energy giver' and have the ambition to succeed by delivering outstanding levels of sales growth and profitability. WFF Penrith is a successful business with a great team. This role will help this business achieve the very best from the team and opportunities available • Competitive - you will want to achieve great results! • Passion for making a real difference in the community • Believe in our values: delivering exemplar customer service, being food experts and trusted friends to our customers • Have great leadership potential and a champion of team engagement • Passion, energy and commitment • Take 'ownership' of the business and feel part of the in-house team • Set high standards - in customer service, team performance and operational efficiency • Understand that people must work safely, so we can all go home safely The Key focus of the Retail Sales & Operations manager is to achieve Top Quartile sales growth and exceed our profit targets. The role includes full P&L responsibility. Activities in the business include: • Leadership & Management • Marketing & CRM activity • Tele-sales - inbound & outbound calls • Cold-store - picking of orders • Delivering orders to customers • Health & safety The team in Penrith includes an Office Manager, Customer Service Advisors, Customer Service Drivers and Cold-store Pickers. Our Business Support Centre is based in Trowbridge, Wiltshire and fellow in-house colleagues are based in other depots around the UK. It is crucially important that everyone in our team understands our business and believes in our values, which are shared below. We are absolute experts Our team act as ambassadors for the meals we deliver at Wiltshire Farm Foods via the calls we take from all our customers when placing an order. We are dedicated to learning all about the award-winning range we offer to our customers. We pride ourselves in ensuring each customer we speak to is made to feel at ease through the guidance you provide in helping them select the meals that will best suit their needs. Responsibilities: Successfully deliver against sales and profitability targets Lead and motivate the WFF Penrith team Improve KPI performance e.g. o New customer acquisition o Prospect conversion o Customer retention o Operational efficiency / profitability Maximize the potential of our CRM (Customer Relationship Management) system. o Inbound / outbound calls o Marketing letters o Team training Create an exemplar with pace & urgency: o Exemplary customer service o Local marketing best practice o Outstanding Healthcare Professional marketing o High operational standards, including health & safety o Ensure execution is outstanding Professional standards o Manage internal and external communication with apetito and franchisees. o Participate in quarterly Regional Meetings and Annual Conference as required. Qualifications: Essential: • Ability to deliver sales and profitability targets • Strong Leadership potential, with the ability to lead and motivate your team • Experience of people engagement / leading a team of up to 10 people. • Passion, energy and commitment • Ambition to succeed • Empathy to deal with our customers • Good presentation skills / ability to effectively promote WFF • Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales, driving and field marketing. • Networking skills - ability to work well with colleagues and franchisees Desirable: • Experience of the elderly market - an empathy for our customers • Retail, care or franchising experience • Health & Safety training • Degree or equivalent (not essential) • CIM Diploma or other marketing qualification Personal Qualities: The successful candidate will be a self-starter with a can-do attitude, proactive and positive outlook, with commercial experience and the tenacity to deliver results. They will be a team player, with proven experience of managing teams, with the ability to manage projects on time and on budget. Essential: • Leading and Supervising • Provides team members with a clear direction • Provides staff with development opportunities and coaching • Working with people • Demonstrates an interest in and understanding of others • Adapts to the team and builds team spirit • Persuading and Influencing • Makes a strong personal impression on others • Gains clear agreement and commitment from others by persuading, convincing and negotiating • Relating and Networking • Establishes good relationships with customers and staff. • Builds wide and effective networks of contacts inside and outside of the organisation • Delivering results and meeting customer expectations • Focuses on customer needs and satisfaction • Sets high standards for quality and quantity
Customer Service Advisor Hybrid-working £21,000 + up to 5% Bonus + Benefits Looking for a role that offers the flexibility and choice that comes with hybrid working and enhanced family friendly policy? We're looking for Customer Service Advisors to answer inbound telephone calls from customers and provide a seamless service. You'll always be able to plan ahead with a set 3-week shift rotation Monday to Friday between 8am and 8pm and only 1 in 3 Saturday's between 9am and 4pm. Once you've successfully completed your training, you'll have full flexibility and all of the equipment needed to enjoy the flexibility of hybrid working. All we ask is that you spend 8 days per month in the office so we can make sure you feel part of the team. This is just one of the reasons we've been nationally recognised for our approach to the health and wellbeing of our employees. Other benefits include: Bonus scheme - up to 5% of basic salary Free on-site parking Buy/sell up to 5 days holiday Healthcare cash plan offers money back on everyday health-related expenses Employee Assistance programme Flu Jab is offered during the flu season Dr Care anywhere - Virtual GP Group Life Assurance Pension Advisory Service Enhanced family friendly policy Safe driving scheme Season ticket loan Cycle-to-work scheme If you're someone passionate about customer service and want to work for a company that puts your wellbeing first and foremost, click Apply Now and a member of the recruitment team will be in touch. Job Type: Full-time Salary: £21,000.00 per year Benefits: On-site parking Work from home Schedule: 8 hour shift Supplemental pay types: Bonus scheme
Dec 17, 2022
Full time
Customer Service Advisor Hybrid-working £21,000 + up to 5% Bonus + Benefits Looking for a role that offers the flexibility and choice that comes with hybrid working and enhanced family friendly policy? We're looking for Customer Service Advisors to answer inbound telephone calls from customers and provide a seamless service. You'll always be able to plan ahead with a set 3-week shift rotation Monday to Friday between 8am and 8pm and only 1 in 3 Saturday's between 9am and 4pm. Once you've successfully completed your training, you'll have full flexibility and all of the equipment needed to enjoy the flexibility of hybrid working. All we ask is that you spend 8 days per month in the office so we can make sure you feel part of the team. This is just one of the reasons we've been nationally recognised for our approach to the health and wellbeing of our employees. Other benefits include: Bonus scheme - up to 5% of basic salary Free on-site parking Buy/sell up to 5 days holiday Healthcare cash plan offers money back on everyday health-related expenses Employee Assistance programme Flu Jab is offered during the flu season Dr Care anywhere - Virtual GP Group Life Assurance Pension Advisory Service Enhanced family friendly policy Safe driving scheme Season ticket loan Cycle-to-work scheme If you're someone passionate about customer service and want to work for a company that puts your wellbeing first and foremost, click Apply Now and a member of the recruitment team will be in touch. Job Type: Full-time Salary: £21,000.00 per year Benefits: On-site parking Work from home Schedule: 8 hour shift Supplemental pay types: Bonus scheme
Customer Advisor/Sales Adviser - Princes Risborough - Permanent - £18,000 to £22,000 plus commission! A fantastic company based in Princes Risborough are looking for Customer Advisors and Sales Advisers to join their growing team. Benefits: Salary plus achievable commission Free parking Full training provided Regular pay reviews Main day to day duties: Determine customer requirements and identify the best solutions in-line with company processes and procedures. Take inbound and outbound calls Accurately process and manage enquiries and renewals Use internal CRM systems to accurately record customer conversations, resolutions & sales orders. To pro-actively promote products and support the customer's needs and requirements. To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible. Adhere to all company policies and procedures. Requirements: Have previous Customer Service experience. This can either be from retail, hospitality or office based. If this sounds like the role for you then don't delay and apply today!
Dec 16, 2022
Full time
Customer Advisor/Sales Adviser - Princes Risborough - Permanent - £18,000 to £22,000 plus commission! A fantastic company based in Princes Risborough are looking for Customer Advisors and Sales Advisers to join their growing team. Benefits: Salary plus achievable commission Free parking Full training provided Regular pay reviews Main day to day duties: Determine customer requirements and identify the best solutions in-line with company processes and procedures. Take inbound and outbound calls Accurately process and manage enquiries and renewals Use internal CRM systems to accurately record customer conversations, resolutions & sales orders. To pro-actively promote products and support the customer's needs and requirements. To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible. Adhere to all company policies and procedures. Requirements: Have previous Customer Service experience. This can either be from retail, hospitality or office based. If this sounds like the role for you then don't delay and apply today!
Customer Advisor/Sales Adviser - Princes Risborough - Permanent - £19,000 to £21,000 plus achievable commission! A fantastic company based in Princes Risborough are looking for Customer Advisors and Sales Advisers to join their growing team. Benefits: Salary plus achievable commission Free parking Full training provided Regular pay reviews Main day to day duties: Determine customer requirements and identify the best solutions in-line with company processes and procedures. Take inbound and outbound calls Accurately process and manage enquiries and renewals Use internal CRM systems to accurately record customer conversations, resolutions & sales orders. To pro-actively promote products and support the customer's needs and requirements. To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible. Adhere to all company policies and procedures. Requirements: Have previous Customer Service experience. This can either be from retail, hospitality or office based. If this sounds like the role for you then don't delay and apply today!
Dec 15, 2022
Full time
Customer Advisor/Sales Adviser - Princes Risborough - Permanent - £19,000 to £21,000 plus achievable commission! A fantastic company based in Princes Risborough are looking for Customer Advisors and Sales Advisers to join their growing team. Benefits: Salary plus achievable commission Free parking Full training provided Regular pay reviews Main day to day duties: Determine customer requirements and identify the best solutions in-line with company processes and procedures. Take inbound and outbound calls Accurately process and manage enquiries and renewals Use internal CRM systems to accurately record customer conversations, resolutions & sales orders. To pro-actively promote products and support the customer's needs and requirements. To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible. Adhere to all company policies and procedures. Requirements: Have previous Customer Service experience. This can either be from retail, hospitality or office based. If this sounds like the role for you then don't delay and apply today!
Hours - 9-6 and 11-8 working 3 weekends in every 4. We have a fantastic opportunity for sales-focused people with unrivalled customer service skills to join us as Sales Advisors based in our customer centre in Swindon. Previous sales experience is not essential as full training will be provided to ensure you have the tools to become a knowledgeable and authentic furniture expert, equipped to deliver first-class customer service and advice. If this sounds like you, read on to find out more about the next step in your career! We at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently deliver exceptional services and products to our customers. And to do this, we need to hire and retain great talent like you. We are looking for Sales Advisors to progress warm leads through outbound calls and maximise all sales opportunities by providing an excellent inbound service, taking enquiries, and discussing existing orders. As well as providing full training from our dedicated team on onsite trainers and a wide range of company benefits, this Sales Advisor role offers a salary of £20,600 basic up to £30,000 OTE. Core responsibilities of a Sales Advisor: Answering all inbound phone calls with a positive and engaging manner Converting initial enquires into sales by listening to our customers and matching products to their requirements Communicating with existing and potential customers, ensuring they are aware of our bespoke services and products Meeting individual targets and contributing to team targets Managing your own diary to follow up on potential customer leads. This role would be suitable for those coming from a sales or hospitality background or candidates with experience in any of the following areas: Inbound Sales Executive, Outbound, Customer Service Advisor, Warm Leads Consultant, Sales, Sales Advisor, Senior Sales Advisor, SLA, KPI, Telephony. Job Types: Full-time, Permanent Salary: £20,600.00-£30,000.00 per year Benefits: Company pension Employee discount Free parking Life insurance On-site parking Store discount Schedule: Day shift Weekend availability Supplemental pay types: Commission pay Ability to commute/relocate: Swindon: reliably commute or plan to relocate before starting work (required) Work Location: One location Expected start date: 16/01/2023
Dec 15, 2022
Full time
Hours - 9-6 and 11-8 working 3 weekends in every 4. We have a fantastic opportunity for sales-focused people with unrivalled customer service skills to join us as Sales Advisors based in our customer centre in Swindon. Previous sales experience is not essential as full training will be provided to ensure you have the tools to become a knowledgeable and authentic furniture expert, equipped to deliver first-class customer service and advice. If this sounds like you, read on to find out more about the next step in your career! We at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently deliver exceptional services and products to our customers. And to do this, we need to hire and retain great talent like you. We are looking for Sales Advisors to progress warm leads through outbound calls and maximise all sales opportunities by providing an excellent inbound service, taking enquiries, and discussing existing orders. As well as providing full training from our dedicated team on onsite trainers and a wide range of company benefits, this Sales Advisor role offers a salary of £20,600 basic up to £30,000 OTE. Core responsibilities of a Sales Advisor: Answering all inbound phone calls with a positive and engaging manner Converting initial enquires into sales by listening to our customers and matching products to their requirements Communicating with existing and potential customers, ensuring they are aware of our bespoke services and products Meeting individual targets and contributing to team targets Managing your own diary to follow up on potential customer leads. This role would be suitable for those coming from a sales or hospitality background or candidates with experience in any of the following areas: Inbound Sales Executive, Outbound, Customer Service Advisor, Warm Leads Consultant, Sales, Sales Advisor, Senior Sales Advisor, SLA, KPI, Telephony. Job Types: Full-time, Permanent Salary: £20,600.00-£30,000.00 per year Benefits: Company pension Employee discount Free parking Life insurance On-site parking Store discount Schedule: Day shift Weekend availability Supplemental pay types: Commission pay Ability to commute/relocate: Swindon: reliably commute or plan to relocate before starting work (required) Work Location: One location Expected start date: 16/01/2023
We are looking for motivated, driven and passionate individuals to join a dynamic team within a well-established travel company. The company has gone from strength to strength from it's humble start Wiltshire and now trades in Australia & South Africa! Specialists in creating unique travel packages to both traditional and "new to cruise" markets, they are now selling over 60,000 holidays a year. With a fully supported onboarding and training program, you will have access to a great basic salary and uncapped commission as well as pension contributions and medical benefits. As you develop with the company, you will have the opportunity to support in other areas of the business through working with colleagues on projects and activities. If you are an excellent communicator with a passion for sales who can demonstrate your ability to achieve sales targets and KPI's this is the role for you! Typical activities of the role include: Responding to inbound calls and understand the customers' needs, build rapport and offer expert cruise and land holiday solutions Provide excellent service to all customers, utilizing your excellent communication skills to treat every customer as an individual. Create fantastic customer engagement, understand the customer's requirements, pitch and close the sale The ability to offer the customer alternative solutions if the original offering does not meet the customer requirements Meeting, or exceeding, company KPI's Making accurate cost calculations, and providing customers with quotations quickly and efficiently Produce accurate administration work to complete booking process Work pro-actively as part of a small team within a large department of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment Work effectively with other departments to ensure understanding of products You will need to be: Highly motivated, results orientated, driven to accomplish goals and have a high degree of self -motivation Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations Proven sales history with the ability to hit company KPI's Able to thrive under pressure Demonstrate resilience and focus on opportunities, high quality and business profit. Be flexible in approach and able to work weekends and extended or additional hours to suit business requirements. Great attention to detail Good working knowledge of Excel, Word, Outlook and the internet. Travel industry experience would be an advantage however not essential as full training is provided. Experience gained within a call centre environment would also be advantageous.In your first year, uncapped commission has the potential to boost your salary from £21k to £45,000 and even higher in your second year, however, you must be willing to work shift patterns on a rota from 8:45am - 8pm and weekends.
Dec 14, 2022
Full time
We are looking for motivated, driven and passionate individuals to join a dynamic team within a well-established travel company. The company has gone from strength to strength from it's humble start Wiltshire and now trades in Australia & South Africa! Specialists in creating unique travel packages to both traditional and "new to cruise" markets, they are now selling over 60,000 holidays a year. With a fully supported onboarding and training program, you will have access to a great basic salary and uncapped commission as well as pension contributions and medical benefits. As you develop with the company, you will have the opportunity to support in other areas of the business through working with colleagues on projects and activities. If you are an excellent communicator with a passion for sales who can demonstrate your ability to achieve sales targets and KPI's this is the role for you! Typical activities of the role include: Responding to inbound calls and understand the customers' needs, build rapport and offer expert cruise and land holiday solutions Provide excellent service to all customers, utilizing your excellent communication skills to treat every customer as an individual. Create fantastic customer engagement, understand the customer's requirements, pitch and close the sale The ability to offer the customer alternative solutions if the original offering does not meet the customer requirements Meeting, or exceeding, company KPI's Making accurate cost calculations, and providing customers with quotations quickly and efficiently Produce accurate administration work to complete booking process Work pro-actively as part of a small team within a large department of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment Work effectively with other departments to ensure understanding of products You will need to be: Highly motivated, results orientated, driven to accomplish goals and have a high degree of self -motivation Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations Proven sales history with the ability to hit company KPI's Able to thrive under pressure Demonstrate resilience and focus on opportunities, high quality and business profit. Be flexible in approach and able to work weekends and extended or additional hours to suit business requirements. Great attention to detail Good working knowledge of Excel, Word, Outlook and the internet. Travel industry experience would be an advantage however not essential as full training is provided. Experience gained within a call centre environment would also be advantageous.In your first year, uncapped commission has the potential to boost your salary from £21k to £45,000 and even higher in your second year, however, you must be willing to work shift patterns on a rota from 8:45am - 8pm and weekends.