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Morgan Law
Interim Head of Audit, Risk & Assurance
Morgan Law
Interim Head of Audit, Risk & Assurance 3-6 month contract £700 - £800 per day (Inside IR35) Local Authority Hybrid working arrangements, 2 days a week on site (London) About the client We are seeking an experienced interim Head of Financial Assurance to lead Internal Audit, Risk, Insurance and Counter Fraud for a local authority in the London area. Accountabilities As a key member of the senior finance leadership team, you will: Lead and develop a high-performing audit, risk, and insurance function Strengthen governance, assurance, and enterprise risk management frameworks Act as a trusted advisor to senior leadership and elected members Drive continuous improvement, quality, and value for money across services Shape and deliver a modern, forward-looking assurance strategy Candidate Requirements (Essential) We are looking for a credible and strategic leader who brings: A relevant degree or equivalent professional experience A recognised qualification (e.g. CCAB, MIIA/CIIA, IRM, CII or equivalent) Significant senior leadership experience in audit, risk, or insurance Strong understanding of governance within large, regulated organisations Excellent stakeholder management skills, with the ability to influence at senior levels Campaign Timeline This is an urgent post and is open until filled. Equality & Diversity Statement Morgan Law shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. Morgan Law will ensure that each candidate is assessed only in accordance with the candidate's merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.
Apr 26, 2026
Contractor
Interim Head of Audit, Risk & Assurance 3-6 month contract £700 - £800 per day (Inside IR35) Local Authority Hybrid working arrangements, 2 days a week on site (London) About the client We are seeking an experienced interim Head of Financial Assurance to lead Internal Audit, Risk, Insurance and Counter Fraud for a local authority in the London area. Accountabilities As a key member of the senior finance leadership team, you will: Lead and develop a high-performing audit, risk, and insurance function Strengthen governance, assurance, and enterprise risk management frameworks Act as a trusted advisor to senior leadership and elected members Drive continuous improvement, quality, and value for money across services Shape and deliver a modern, forward-looking assurance strategy Candidate Requirements (Essential) We are looking for a credible and strategic leader who brings: A relevant degree or equivalent professional experience A recognised qualification (e.g. CCAB, MIIA/CIIA, IRM, CII or equivalent) Significant senior leadership experience in audit, risk, or insurance Strong understanding of governance within large, regulated organisations Excellent stakeholder management skills, with the ability to influence at senior levels Campaign Timeline This is an urgent post and is open until filled. Equality & Diversity Statement Morgan Law shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. Morgan Law will ensure that each candidate is assessed only in accordance with the candidate's merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.
BDO
Private Client Services Tax Director
BDO Leeds, Yorkshire
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
Apr 26, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
Michael Page
Legal Client Advisor
Michael Page City, Leeds
Michael Page have registered a new exciting Permanent Legal Client Advisor Position to work for a reputable organisation in central Leeds to start asap due to expansion. No experience is required for the position full training will be provided if you are passionate about helping and supporting customers and thrive in busy environments we would love to hear from you! Immediate interviews being held! Client Details Michael Page have registered a new exciting Permanent Legal Client Advisor Position to work for a reputable organisation in central Leeds to start asap due to expansion. No experience is required for the position full training will be provided if you are passionate about helping and supporting customers and thrive in busy environments we would love to hear from you! Immediate interviews being held! Description As a Legal Client Advisor you will be supporting with the caseload for existing clients you will be the first point of contact for any enquiries ensuring a seamless process and working towards service level agreements. You will be chasing up documentation and details required for each file processing these accordingly and updating the case management system with the progress. The role will also involve working closely with external third parties and you will work as part of a team to ensure completion of each case in a timely manner. Profile No experience required for the role if you enjoy helping clients and thrive in busy environments we would love to hear from you! Job Offer Salary of 25000+ monthly bonuses+ excellent training and support+ structured career path in place+ sponsorship of further education and qualifications+ exceptional benefits package+ hybrid working+ central location in Leeds+ no shift patterns or weekends+ 9am-5.30pm+ superb offices+ collaborative team and environment+ regular socials and incentives+ plus immediate interview
Apr 26, 2026
Full time
Michael Page have registered a new exciting Permanent Legal Client Advisor Position to work for a reputable organisation in central Leeds to start asap due to expansion. No experience is required for the position full training will be provided if you are passionate about helping and supporting customers and thrive in busy environments we would love to hear from you! Immediate interviews being held! Client Details Michael Page have registered a new exciting Permanent Legal Client Advisor Position to work for a reputable organisation in central Leeds to start asap due to expansion. No experience is required for the position full training will be provided if you are passionate about helping and supporting customers and thrive in busy environments we would love to hear from you! Immediate interviews being held! Description As a Legal Client Advisor you will be supporting with the caseload for existing clients you will be the first point of contact for any enquiries ensuring a seamless process and working towards service level agreements. You will be chasing up documentation and details required for each file processing these accordingly and updating the case management system with the progress. The role will also involve working closely with external third parties and you will work as part of a team to ensure completion of each case in a timely manner. Profile No experience required for the role if you enjoy helping clients and thrive in busy environments we would love to hear from you! Job Offer Salary of 25000+ monthly bonuses+ excellent training and support+ structured career path in place+ sponsorship of further education and qualifications+ exceptional benefits package+ hybrid working+ central location in Leeds+ no shift patterns or weekends+ 9am-5.30pm+ superb offices+ collaborative team and environment+ regular socials and incentives+ plus immediate interview
SHEQ Advisor
Fortus Recruitment Ongar, Essex
SHEQ Advisor - London & Home Counties Property Services & Construction Up to £60,000 + Benefits Our client, a tier one construction contractor, are currently looking for SHEQ advisor to join their SHEQ division. As a business, they have just come out of their most successful financial year and are growing year on year click apply for full job details
Apr 26, 2026
Full time
SHEQ Advisor - London & Home Counties Property Services & Construction Up to £60,000 + Benefits Our client, a tier one construction contractor, are currently looking for SHEQ advisor to join their SHEQ division. As a business, they have just come out of their most successful financial year and are growing year on year click apply for full job details
Michael Page Finance
Global Mobility Assistant Manager/ Manager
Michael Page Finance
This role sits within a Big 4 Global Mobility practice, supporting multinational organisations with the tax and advisory challenges of an internationally mobile workforce. You will lead client delivery, develop junior staff and build deep expertise across mobility tax and related advisory services. Client Details Our client is a Big 4 professional services firm with a market-leading Global Mobility and Global Employer Services practice. They advise a broad portfolio of UK and international organisations, offering exposure to complex, cross-border workforce issues and long-term career progression within a global network. Description Delivering technically accurate global mobility and employment tax advice to multinational clients Managing key aspects of client relationships and acting as a day-to-day point of contact Leading and coordinating the delivery of mobility tax compliance and advisory engagements Supporting and reviewing the work of junior team members, providing coaching and guidance Identifying opportunities to broaden client services and contribute to business development Building specialist knowledge across global mobility, employment tax and workforce strategy Collaborating with colleagues across tax, legal and wider advisory teams to deliver joined-up solutions Identifying opportunities to expand existing client relationships and contribute to business development initiatives Profile Experience in global mobility, employment tax or expatriate tax, ideally from a professional services or in-house background Strong technical foundation with the ability to apply advice in a commercial, client-focused way Confidence managing client relationships and leading discrete pieces of work An interest in developing broader advisory skills beyond core compliance Motivation to progress within a Big 4 environment with increasing responsibility and visibility Job Offer Competitive salary aligned to Consultant or Senior Consultant level Hybrid working model with offices in major UK locations Clear and structured progression pathway within a Big 4 firm Exposure to complex, high-profile international clients Opportunity to develop into a rounded Global Mobility specialist Support for ongoing professional development and qualifications
Apr 26, 2026
Full time
This role sits within a Big 4 Global Mobility practice, supporting multinational organisations with the tax and advisory challenges of an internationally mobile workforce. You will lead client delivery, develop junior staff and build deep expertise across mobility tax and related advisory services. Client Details Our client is a Big 4 professional services firm with a market-leading Global Mobility and Global Employer Services practice. They advise a broad portfolio of UK and international organisations, offering exposure to complex, cross-border workforce issues and long-term career progression within a global network. Description Delivering technically accurate global mobility and employment tax advice to multinational clients Managing key aspects of client relationships and acting as a day-to-day point of contact Leading and coordinating the delivery of mobility tax compliance and advisory engagements Supporting and reviewing the work of junior team members, providing coaching and guidance Identifying opportunities to broaden client services and contribute to business development Building specialist knowledge across global mobility, employment tax and workforce strategy Collaborating with colleagues across tax, legal and wider advisory teams to deliver joined-up solutions Identifying opportunities to expand existing client relationships and contribute to business development initiatives Profile Experience in global mobility, employment tax or expatriate tax, ideally from a professional services or in-house background Strong technical foundation with the ability to apply advice in a commercial, client-focused way Confidence managing client relationships and leading discrete pieces of work An interest in developing broader advisory skills beyond core compliance Motivation to progress within a Big 4 environment with increasing responsibility and visibility Job Offer Competitive salary aligned to Consultant or Senior Consultant level Hybrid working model with offices in major UK locations Clear and structured progression pathway within a Big 4 firm Exposure to complex, high-profile international clients Opportunity to develop into a rounded Global Mobility specialist Support for ongoing professional development and qualifications
Bennett and Game Recruitment LTD
Audit Manager
Bennett and Game Recruitment LTD Liverpool, Merseyside
Our client is a well-established and growing independent accountancy practice based in Liverpool, operating across the North West. The firm has a strong reputation for delivering high-quality audit, accounting, and advisory services to a broad client base, with particular expertise in SME/owner-managed businesses and the not-for-profit sector click apply for full job details
Apr 26, 2026
Full time
Our client is a well-established and growing independent accountancy practice based in Liverpool, operating across the North West. The firm has a strong reputation for delivering high-quality audit, accounting, and advisory services to a broad client base, with particular expertise in SME/owner-managed businesses and the not-for-profit sector click apply for full job details
Paraplanner
Ten2Two Ltd Arlesey, Bedfordshire
Looking to bring your financial planning expertise to a flexible role where you can make a real impact? This is a fantastic opportunity to join a small, values-led wealth management business that prides itself on personal service, integrity, and long-term client relationships. Our Client Our client is a boutique financial advisory firm offering tailored, holistic advice to individuals and families click apply for full job details
Apr 26, 2026
Full time
Looking to bring your financial planning expertise to a flexible role where you can make a real impact? This is a fantastic opportunity to join a small, values-led wealth management business that prides itself on personal service, integrity, and long-term client relationships. Our Client Our client is a boutique financial advisory firm offering tailored, holistic advice to individuals and families click apply for full job details
Senior Advisory Consultant
Adler and Allan Ltd Leeds, Yorkshire
Job Description Location: Flexible - Remote with office/client visits as required Permanent full-time(40 hours) Competitive salary plus benefits We are looking for forward-thinking Senior Advisory Consultants to play an important role in developing our Advisory Services capability, whilst helping clients maximise the value from their assets and adapt to long-term challenges click apply for full job details
Apr 26, 2026
Full time
Job Description Location: Flexible - Remote with office/client visits as required Permanent full-time(40 hours) Competitive salary plus benefits We are looking for forward-thinking Senior Advisory Consultants to play an important role in developing our Advisory Services capability, whilst helping clients maximise the value from their assets and adapt to long-term challenges click apply for full job details
Teleperformance
Customer Service Advisor - Natwest/Ulsterbank Belfast
Teleperformance Holywood, County Down
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 26, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Gleeson Recruitment Group
Senior HR Advisor
Gleeson Recruitment Group City, Birmingham
Senior HR Advisor Birmingham City Centre, Hybrid Rapidly Growing Professional Services Firm Up to 40,000 A rapidly growing professional services firm based in the heart of Birmingham City Centre are seeking an experienced and confident Senior HR Advisor to join their first class HR Team on a full time, permanent basis with the opportunity for hybrid working (1-2 days a week a week working from home). Supporting a sociable and professional HR team, you will play a key part in providing Advisory support to employees and line managers; advising on policy and procedures alongside managing complex ER cases and helping to drive the People strategy for the wider business. Day to day duties may include: Lead on complex employee relations cases, including disciplinary, grievance, and performance matters, ensuring fair and legally compliant outcomes. Provide expert HR advice and coaching to senior managers on people strategy, organisational change, and workforce planning. Drive the development and implementation of HR policies and procedures aligned with best practice and business objectives. Analyse HR metrics and trends to inform decision-making and support continuous improvement initiatives. Manage and support organisational change programmes, including restructures, TUPE transfers, and cultural transformation. Mentor and develop junior HR team members, fostering capability and consistency across HR service delivery. The successful Senior HR Advisor will be CIPD level 5 qualified (or similar) and have a solid HR Advisory background, ideally from within a medium sized, entrepreneurial environment. You will have a proven track record of leading on complex ER cases with minimal supervision alongside have strong communication and stakeholder management skills. You must have a flexible approach to work and be comfortable working in a fast paced and dynamic environment that is going through large scale growth. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 26, 2026
Full time
Senior HR Advisor Birmingham City Centre, Hybrid Rapidly Growing Professional Services Firm Up to 40,000 A rapidly growing professional services firm based in the heart of Birmingham City Centre are seeking an experienced and confident Senior HR Advisor to join their first class HR Team on a full time, permanent basis with the opportunity for hybrid working (1-2 days a week a week working from home). Supporting a sociable and professional HR team, you will play a key part in providing Advisory support to employees and line managers; advising on policy and procedures alongside managing complex ER cases and helping to drive the People strategy for the wider business. Day to day duties may include: Lead on complex employee relations cases, including disciplinary, grievance, and performance matters, ensuring fair and legally compliant outcomes. Provide expert HR advice and coaching to senior managers on people strategy, organisational change, and workforce planning. Drive the development and implementation of HR policies and procedures aligned with best practice and business objectives. Analyse HR metrics and trends to inform decision-making and support continuous improvement initiatives. Manage and support organisational change programmes, including restructures, TUPE transfers, and cultural transformation. Mentor and develop junior HR team members, fostering capability and consistency across HR service delivery. The successful Senior HR Advisor will be CIPD level 5 qualified (or similar) and have a solid HR Advisory background, ideally from within a medium sized, entrepreneurial environment. You will have a proven track record of leading on complex ER cases with minimal supervision alongside have strong communication and stakeholder management skills. You must have a flexible approach to work and be comfortable working in a fast paced and dynamic environment that is going through large scale growth. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Curtis Recruitment
Corporate Tax Manager
Curtis Recruitment
Are you a talented corporate tax professional looking for a Corporate Tax Manager role with a well-established and highly professional firm of accountants? The purpose of this role will be to manage and develop the Corporate Tax compliance and advisory team, providing services to a diverse portfolio of clients with turnovers typically ranging between £50m £100m, with some up to £300m click apply for full job details
Apr 26, 2026
Full time
Are you a talented corporate tax professional looking for a Corporate Tax Manager role with a well-established and highly professional firm of accountants? The purpose of this role will be to manage and develop the Corporate Tax compliance and advisory team, providing services to a diverse portfolio of clients with turnovers typically ranging between £50m £100m, with some up to £300m click apply for full job details
Effective Recruitment Solutions Ltd
Experienced Work From Home Charity Fundraiser / Telesales
Effective Recruitment Solutions Ltd City, Manchester
Work From Home Charity Fundraiser / Telesales Advisor You will need recent call handling and fundraising experience for this position. You will need a decent laptop or computer and (call centre type) USB or wireless headset with a microphone to commence this position along with a good broadband connection. Work From Home Charity Fundraiser / Home Based Telesales Advisor A Bristol based charity fundraising call centre is expanding and requires experienced fundraisers to join the team. This job is work from home indefinitely, however you will need your own decent modern computer and a USB headset with a microphone, you also need a good broadband connection with an upload speed above 8 and a download speed above 25. The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent charity fundraising experience. There is a telephone interview including a script based roleplay / pretend call and they are doing regular remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 60 hours service. The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week. This role pays 13.55ph for experienced fundraisers with good OTE commission opportunities. Candidates without experience will start on 12.71ph. The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra 1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of 17.50 per sign-up. Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.
Apr 26, 2026
Seasonal
Work From Home Charity Fundraiser / Telesales Advisor You will need recent call handling and fundraising experience for this position. You will need a decent laptop or computer and (call centre type) USB or wireless headset with a microphone to commence this position along with a good broadband connection. Work From Home Charity Fundraiser / Home Based Telesales Advisor A Bristol based charity fundraising call centre is expanding and requires experienced fundraisers to join the team. This job is work from home indefinitely, however you will need your own decent modern computer and a USB headset with a microphone, you also need a good broadband connection with an upload speed above 8 and a download speed above 25. The Work From Home Charity Fundraiser / Telesales Advisor will need good communication skills on the phone and recent charity fundraising experience. There is a telephone interview including a script based roleplay / pretend call and they are doing regular remote training sessions on Zoom. The training pay, so the first 2 days of online Zoom training, which amounts to 14 hours, is held back until you complete 60 hours service. The Work From Home Charity Fundraiser / Telesales Advisor will work an 8 hour day (7 hours paid), five days a week between the hours of 12:00-20:00 Monday to Friday including one Saturday 10:30-18:30, if you work the Saturday you get a day off in the week. This role pays 13.55ph for experienced fundraisers with good OTE commission opportunities. Candidates without experience will start on 12.71ph. The target is 15 sign-ups per week. If you hit 15 sign-ups per week you will earn an extra 1.50ph (see on-target base rate) Every sign-up beyond the minimum target is paid at a rate of 17.50 per sign-up. Please note that due to the high volume of applications submitted, it is not possible to respond to everyone.
Teleperformance
Customer Service Advisor - Natwest/Ulsterbank Belfast
Teleperformance Millisle, County Down
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 26, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
AWD Online
Mortgage Advisor / Life & Protection Financial Advisor
AWD Online Wokingham, Berkshire
Mortgage Advisor / Life & Protection Financial Advisor An exciting opportunity for a self-employed Mortgage Advisor / Life & Protection Financial Advisor to provide expert mortgage advice, protection solutions, and client-focused financial services while building strong client relationships and growing a successful advisory business click apply for full job details
Apr 26, 2026
Contractor
Mortgage Advisor / Life & Protection Financial Advisor An exciting opportunity for a self-employed Mortgage Advisor / Life & Protection Financial Advisor to provide expert mortgage advice, protection solutions, and client-focused financial services while building strong client relationships and growing a successful advisory business click apply for full job details
BramahHR Ltd
Employee Relations Advisor
BramahHR Ltd Hook, Hampshire
Are you a talented Employee Relations Advisor with exposure to ER matters? Do you want to work for an amazing company with great flexibility and benefits? If so, this role could be for you. We are looking for confident HR Advisors with solid employee relations experience to join our team in Hook. We are recruiting for one permanent position and one 3-month fixed-term contract , ideal for someone who thrives in a fast-paced environment and brings a calm, solution-focused approach to challenges. You ll be approachable yet assertive, able to manage sensitive cases with care while making sound commercial decisions and confidently advising managers at all levels. These are newly created roles within a supportive and friendly HR team, working alongside HR Administrators, Advisors and Business Partners. You ll handle a variety of ER matters, including disciplinaries, grievances, investigations and occasional safeguarding cases, in an environment where teamwork and professionalism go hand in hand. Salary: £40,000 Hours: Full-time Location: Hook (4 days in the office, 1 day working from home) Duties and responsibilities • Manage a variety of employee relations cases, including disciplinaries, grievances, investigations and occasional safeguarding matters • Provide confident, balanced and commercially aware advice to managers at all levels • Support and guide managers through HR processes, ensuring compliance and best practice • Build and maintain strong working relationships across teams • Contribute to HR projects and continuous improvement initiatives • Work collaboratively with HR Administrators, Advisors and Business Partners to deliver an efficient, people-focused service Benefits • 24 days holiday plus bank holidays • Additional paid Christmas closure • Funded qualifications and career development opportunities • Private medical insurance • Healthcare cash plan • Wellbeing Day an extra day off just for you • 24/7 virtual GP appointments and Employee Assistance Programme If this sounds like your next opportunity, we d love to hear from you apply today!
Apr 26, 2026
Full time
Are you a talented Employee Relations Advisor with exposure to ER matters? Do you want to work for an amazing company with great flexibility and benefits? If so, this role could be for you. We are looking for confident HR Advisors with solid employee relations experience to join our team in Hook. We are recruiting for one permanent position and one 3-month fixed-term contract , ideal for someone who thrives in a fast-paced environment and brings a calm, solution-focused approach to challenges. You ll be approachable yet assertive, able to manage sensitive cases with care while making sound commercial decisions and confidently advising managers at all levels. These are newly created roles within a supportive and friendly HR team, working alongside HR Administrators, Advisors and Business Partners. You ll handle a variety of ER matters, including disciplinaries, grievances, investigations and occasional safeguarding cases, in an environment where teamwork and professionalism go hand in hand. Salary: £40,000 Hours: Full-time Location: Hook (4 days in the office, 1 day working from home) Duties and responsibilities • Manage a variety of employee relations cases, including disciplinaries, grievances, investigations and occasional safeguarding matters • Provide confident, balanced and commercially aware advice to managers at all levels • Support and guide managers through HR processes, ensuring compliance and best practice • Build and maintain strong working relationships across teams • Contribute to HR projects and continuous improvement initiatives • Work collaboratively with HR Administrators, Advisors and Business Partners to deliver an efficient, people-focused service Benefits • 24 days holiday plus bank holidays • Additional paid Christmas closure • Funded qualifications and career development opportunities • Private medical insurance • Healthcare cash plan • Wellbeing Day an extra day off just for you • 24/7 virtual GP appointments and Employee Assistance Programme If this sounds like your next opportunity, we d love to hear from you apply today!
Mellis Blue
Audit manager - Financial Services
Mellis Blue
Mellis Blue is seeking a highly experienced Audit Manager to join our prestigious client s highly regarded, top 20 firm in the heart of Central London. This role focuses on managing and delivering audits within the financial services and technology sectors, supporting a diverse portfolio of clients from entrepreneurial startups to established, complex organisations both domestically and internationally. As a key leader in the department, you will oversee audit engagements from planning through to completion, act as the main contact for your clients, and lead a small team of 2-3 professionals. Your responsibilities will include ensuring audit quality, contributing to advisory projects such as KPI benchmarking and strategic growth, and fostering strong relationships to promote the firm's reputation and growth. The role offers opportunities for professional development, involvement in business development activities, and playing an active part in shaping the future of the team within a collaborative environment. Key Responsibilities Manage and deliver audit engagements from planning through to completion Act as the main point of contact for a portfolio of clients, primarily across financial services and technology sectors Perform and oversee onsite manager reviews of audit work where required Manage audit assignments rather than large permanent teams Directly line-manage 2 3 team members, with broader interaction across a wider audit team of circa 70 Planning jobs to ensure audits are carried out in the most efficient way possible while considering firm-wide productivity. Promoting the interests of the firm with all employed by the firm, clients, prospective clients and other third parties. Motivation and encouragement of team, providing timely constructive feedback The role would include being involved in advisory projects for financial services firms and technology businesses, such as KPI benchmarking, strategic growth opportunities, and structuring advice Overseeing and mentoring trainees during their training contract providing assistance when required. ACA / ACCA qualified (or equivalent) Previous experience operating at Audit Manager level within a Top 20 firm Strong knowledge of UK auditing and accounting standards Experience managing multiple audits and deadlines concurrently Exposure to financial services and/or technology clients is desirable Proven ability to motivate and mentor team members Outstanding attention to detail, with a commitment to audit quality Desire to develop business consulting and client relationship skills This role offers a competitive package including hybrid working arrangements, bonus scheme, and a dynamic working environment with a recognised leader in the sector. Joining this firm means becoming part of a forward-thinking organisation committed to professional growth, collaboration, and making a tangible impact within the financial services and technology sectors. If you are an experienced Audit Manager looking to elevate your career within a top-tier firm, this opportunity provides an excellent platform to do so while enjoying the benefits of a supportive and innovative workplace.
Apr 26, 2026
Full time
Mellis Blue is seeking a highly experienced Audit Manager to join our prestigious client s highly regarded, top 20 firm in the heart of Central London. This role focuses on managing and delivering audits within the financial services and technology sectors, supporting a diverse portfolio of clients from entrepreneurial startups to established, complex organisations both domestically and internationally. As a key leader in the department, you will oversee audit engagements from planning through to completion, act as the main contact for your clients, and lead a small team of 2-3 professionals. Your responsibilities will include ensuring audit quality, contributing to advisory projects such as KPI benchmarking and strategic growth, and fostering strong relationships to promote the firm's reputation and growth. The role offers opportunities for professional development, involvement in business development activities, and playing an active part in shaping the future of the team within a collaborative environment. Key Responsibilities Manage and deliver audit engagements from planning through to completion Act as the main point of contact for a portfolio of clients, primarily across financial services and technology sectors Perform and oversee onsite manager reviews of audit work where required Manage audit assignments rather than large permanent teams Directly line-manage 2 3 team members, with broader interaction across a wider audit team of circa 70 Planning jobs to ensure audits are carried out in the most efficient way possible while considering firm-wide productivity. Promoting the interests of the firm with all employed by the firm, clients, prospective clients and other third parties. Motivation and encouragement of team, providing timely constructive feedback The role would include being involved in advisory projects for financial services firms and technology businesses, such as KPI benchmarking, strategic growth opportunities, and structuring advice Overseeing and mentoring trainees during their training contract providing assistance when required. ACA / ACCA qualified (or equivalent) Previous experience operating at Audit Manager level within a Top 20 firm Strong knowledge of UK auditing and accounting standards Experience managing multiple audits and deadlines concurrently Exposure to financial services and/or technology clients is desirable Proven ability to motivate and mentor team members Outstanding attention to detail, with a commitment to audit quality Desire to develop business consulting and client relationship skills This role offers a competitive package including hybrid working arrangements, bonus scheme, and a dynamic working environment with a recognised leader in the sector. Joining this firm means becoming part of a forward-thinking organisation committed to professional growth, collaboration, and making a tangible impact within the financial services and technology sectors. If you are an experienced Audit Manager looking to elevate your career within a top-tier firm, this opportunity provides an excellent platform to do so while enjoying the benefits of a supportive and innovative workplace.
Trainee Agronomist
Frontier Agriculture Limited Chelmsford, Essex
We are now strengthening our on-Farm Frontier team by recruiting for a Trainee Agronomist, based in Essex on a full- time permanent basis. You will play a key role in facilitating our business on farm by building outstanding customer relationships, providing a comprehensive advisory service, and maximising crop production for the farmer while increasing sales for the business click apply for full job details
Apr 26, 2026
Full time
We are now strengthening our on-Farm Frontier team by recruiting for a Trainee Agronomist, based in Essex on a full- time permanent basis. You will play a key role in facilitating our business on farm by building outstanding customer relationships, providing a comprehensive advisory service, and maximising crop production for the farmer while increasing sales for the business click apply for full job details
Teleperformance
Customer Service Advisor - Natwest/Ulsterbank Belfast
Teleperformance
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 26, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Senior Account Manager
Morgan Street Holdings
Reporting Location: London - 16 Hatfields Workplace Type: Hybrid CLIENT: O2 REPORTING TO: Group Account Director ABOUT US tmsunites technology, marketing andsourcing todrive transformational changefor the world's leading brands.With 1000+employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to categorymanagement and delivery. Most importantly, we're aplace where you can achieve great things,and be recognized as the best. Our parent company, HAVI, is a global, privately held company that delivers expertise and experience acrossanalytics,packaging, sourcing, supply chain, and logistics. Together, we unlock potential in our shared talent, more careeropportunities and benefits, and an elevated service for our clients - which include the likes of McDonald's, T-Mobile, O2 andadidas - as well as their customers. Learn how we're bringing together technology, marketing, and sourcing to transform brands through "The Power of And": WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves atwork. And we know authenticity and diversity - critical elements of our business - can only be realized when we create accessand equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! WHY WE THINK YOU WILL LOVE THIS ROLE Back in January 2020 TMS were thrilled to be appointed as O2 Priority's partnership agency of choice. Priority is the jewel in O2's impressive crown, the centre of their commitment to become truly customer centric. And as the telecoms sector continues to evolve, Priority will be one of - if not the - key strategic focus for the business. To continue to develop and strengthen our relationship between O2 and TMS, we're looking for a Senior Account Manager to join our team. Building on your experience, strength of relationships and valuable insight into the client's business operations and approach, you will support the Client Service and Partnership teams in the flawless delivery of all BAU and Priority campaign activity. This is an opportunity not only to be part of the most enviable partnerships accounts in the world, but also to help build and mentor the department into a true power-house in the industry. We will be an important strategic player for O2 - setting the Priority vision for the next 6 months (and next 6 years); solving O2's and partners' genuine business challenges; providing innovative thinking and innovative creative ideas. This is a truly awesome opportunity to be part of a team who will create and build customer experience solutions that drive fame for O2 Priority. Finally, we guarantee that you will leave changed. Because we help our people to achieve their goals. Come her to experience. To experiment. To make mistakes. To challenge your own limits. ROLES AND RESPONSIBLITIES Thrive on taking ownership of your workstreams and delivering market leading partnerships and campaigns from positioning to concept to design to implementation to evaluation, on time and within budget. Confident communicator both written and verbal. Calm and level-headed, leading all relevant workstream meetings, both internal or external. Owner and advocate of our O2 process at all stages of the project or partnership, ensuring a high level of accuracy and attention to detail. Confident in directing strategists and concept teams in campaign and BAU development and drive forward the implementation of all campaigns with the aim to deliver results that drive our KPIs. Makes informed decisions based on analysis of the situation and different perspectives from either the client or partner agency. Works closely with our third-party partners. Builds strong relationships with all internal and external stakeholders A strong eye for detail, with a passion for delivering best in class work. Excellent presentation skills (writing and delivering) Understands the partnerships discipline and how it can benefit both our client and our third party partner A team player, empathetic to the team challenges and understands how to get the best for the team, agency and the client Client Partnership Take responsibility for building the client-agency relationships Nurture relationships that enable TMS to act as an extension of the O2 Priority team Support the identification of new opportunities to deliver fresh and relevant partners or campaign ideas - proactivity is the key to the success of this account Understand and leverage all additional revenue opportunities within existing client base Set the benchmark for creating and delivering memorable and engaging presentations with both the client and our people Create and build relationships with external partners including the Comms, Events & UI/UX agency to ensure the best possible experience of Priority and TMS Become a trusted advisor to the client, so they trust your recommendations and solutions to any issues. Manage client's expectations around all areas of your workstreams: timings, budgets, resources, change requests Account Management Responsible for campaign development, collaborating with departments internally to develop and assess inventive solutions for promotions, in keeping with the client's objectives Management of partnerships scope of work, budgets and financial processes Owner of assigned strategic partners. A desire to nurture the partnership relationship and work in partnership with the PT lead to develop and optimise the partnership. Have confidence and gravitas to push back on partner unreasonable requests Takes time to understand the Priority KPIs, and feels confident to make recommendations to partnerships and campaigns to help us reach those KPIs Understands data reports and can use data to inform future decisions and recommendations Ability to identity and deal with all risks and issues within your projects. Proactive and solution oriented, pre-empting and addressing risks before they materialise. Oversee the BAU workstream and process. Flag to your senior team any risks and be the point of escalation for the delivery team at O2. Understand how to respond to client issues or grievances, and develop plans in place to ensure that issues do not arise again. Project Management and Financials Ensure all projects are managed effectively and completed on time, in budget and in line with strategic objectives and proposition Responsible for managing and reporting day-to-day costs of projects through effective financial planning, forecasting and management Responsible for ensuring legal/operational compliance across all projects while implementing key internal processes Inspire the creative and account teams to ensure consistent, timely and excellent delivery of projects Ensure all project teams adhere to the established briefing and creative processes, and that the creative ambition is not compromised to deliver extraordinary work Define the best customer journeys and delivering the best customer experience in app for each partnership proposition to the client. Project manage assigned campaignsand fully understand the latest updates. Projects are your responsibility and you must be able to talk about them confidently. Understand the legal process and feel confident to advise your team and partnership Line Management Manage and develop one direct report in line with the agency's process and clearly delegate appropriate responsibilities Work collaboratively with colleagues across the wider agency to build your own 'team' across campaigns - given this, empathy is key Effectively communicate across the team, maintaining a motivating and positive environment and ensuring outstanding teamwork SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE You'll currently be a strong Senior Account Manager in an integrated or BTL agency environment with a passion for FMCG and retail sectors and a desire to achieve. You will have excellent attention to detail, work well under pressure and have excellent management, communication and organisational skills. You thrive on taking ownership of your projects and delivering best-in-class executions It is essential that you are able to work collaboratively as part of a team Good business and financial acumen Experience of working with an integrated agency Ideally, an understanding of partnership marketing Experience of delivering digital campaigns Excellent presentation skills (writing and delivering) Experience in writing T&Cs is a bonus, but not essential Educated to degree level (or equivalent) If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Apr 26, 2026
Full time
Reporting Location: London - 16 Hatfields Workplace Type: Hybrid CLIENT: O2 REPORTING TO: Group Account Director ABOUT US tmsunites technology, marketing andsourcing todrive transformational changefor the world's leading brands.With 1000+employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to categorymanagement and delivery. Most importantly, we're aplace where you can achieve great things,and be recognized as the best. Our parent company, HAVI, is a global, privately held company that delivers expertise and experience acrossanalytics,packaging, sourcing, supply chain, and logistics. Together, we unlock potential in our shared talent, more careeropportunities and benefits, and an elevated service for our clients - which include the likes of McDonald's, T-Mobile, O2 andadidas - as well as their customers. Learn how we're bringing together technology, marketing, and sourcing to transform brands through "The Power of And": WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves atwork. And we know authenticity and diversity - critical elements of our business - can only be realized when we create accessand equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! WHY WE THINK YOU WILL LOVE THIS ROLE Back in January 2020 TMS were thrilled to be appointed as O2 Priority's partnership agency of choice. Priority is the jewel in O2's impressive crown, the centre of their commitment to become truly customer centric. And as the telecoms sector continues to evolve, Priority will be one of - if not the - key strategic focus for the business. To continue to develop and strengthen our relationship between O2 and TMS, we're looking for a Senior Account Manager to join our team. Building on your experience, strength of relationships and valuable insight into the client's business operations and approach, you will support the Client Service and Partnership teams in the flawless delivery of all BAU and Priority campaign activity. This is an opportunity not only to be part of the most enviable partnerships accounts in the world, but also to help build and mentor the department into a true power-house in the industry. We will be an important strategic player for O2 - setting the Priority vision for the next 6 months (and next 6 years); solving O2's and partners' genuine business challenges; providing innovative thinking and innovative creative ideas. This is a truly awesome opportunity to be part of a team who will create and build customer experience solutions that drive fame for O2 Priority. Finally, we guarantee that you will leave changed. Because we help our people to achieve their goals. Come her to experience. To experiment. To make mistakes. To challenge your own limits. ROLES AND RESPONSIBLITIES Thrive on taking ownership of your workstreams and delivering market leading partnerships and campaigns from positioning to concept to design to implementation to evaluation, on time and within budget. Confident communicator both written and verbal. Calm and level-headed, leading all relevant workstream meetings, both internal or external. Owner and advocate of our O2 process at all stages of the project or partnership, ensuring a high level of accuracy and attention to detail. Confident in directing strategists and concept teams in campaign and BAU development and drive forward the implementation of all campaigns with the aim to deliver results that drive our KPIs. Makes informed decisions based on analysis of the situation and different perspectives from either the client or partner agency. Works closely with our third-party partners. Builds strong relationships with all internal and external stakeholders A strong eye for detail, with a passion for delivering best in class work. Excellent presentation skills (writing and delivering) Understands the partnerships discipline and how it can benefit both our client and our third party partner A team player, empathetic to the team challenges and understands how to get the best for the team, agency and the client Client Partnership Take responsibility for building the client-agency relationships Nurture relationships that enable TMS to act as an extension of the O2 Priority team Support the identification of new opportunities to deliver fresh and relevant partners or campaign ideas - proactivity is the key to the success of this account Understand and leverage all additional revenue opportunities within existing client base Set the benchmark for creating and delivering memorable and engaging presentations with both the client and our people Create and build relationships with external partners including the Comms, Events & UI/UX agency to ensure the best possible experience of Priority and TMS Become a trusted advisor to the client, so they trust your recommendations and solutions to any issues. Manage client's expectations around all areas of your workstreams: timings, budgets, resources, change requests Account Management Responsible for campaign development, collaborating with departments internally to develop and assess inventive solutions for promotions, in keeping with the client's objectives Management of partnerships scope of work, budgets and financial processes Owner of assigned strategic partners. A desire to nurture the partnership relationship and work in partnership with the PT lead to develop and optimise the partnership. Have confidence and gravitas to push back on partner unreasonable requests Takes time to understand the Priority KPIs, and feels confident to make recommendations to partnerships and campaigns to help us reach those KPIs Understands data reports and can use data to inform future decisions and recommendations Ability to identity and deal with all risks and issues within your projects. Proactive and solution oriented, pre-empting and addressing risks before they materialise. Oversee the BAU workstream and process. Flag to your senior team any risks and be the point of escalation for the delivery team at O2. Understand how to respond to client issues or grievances, and develop plans in place to ensure that issues do not arise again. Project Management and Financials Ensure all projects are managed effectively and completed on time, in budget and in line with strategic objectives and proposition Responsible for managing and reporting day-to-day costs of projects through effective financial planning, forecasting and management Responsible for ensuring legal/operational compliance across all projects while implementing key internal processes Inspire the creative and account teams to ensure consistent, timely and excellent delivery of projects Ensure all project teams adhere to the established briefing and creative processes, and that the creative ambition is not compromised to deliver extraordinary work Define the best customer journeys and delivering the best customer experience in app for each partnership proposition to the client. Project manage assigned campaignsand fully understand the latest updates. Projects are your responsibility and you must be able to talk about them confidently. Understand the legal process and feel confident to advise your team and partnership Line Management Manage and develop one direct report in line with the agency's process and clearly delegate appropriate responsibilities Work collaboratively with colleagues across the wider agency to build your own 'team' across campaigns - given this, empathy is key Effectively communicate across the team, maintaining a motivating and positive environment and ensuring outstanding teamwork SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE You'll currently be a strong Senior Account Manager in an integrated or BTL agency environment with a passion for FMCG and retail sectors and a desire to achieve. You will have excellent attention to detail, work well under pressure and have excellent management, communication and organisational skills. You thrive on taking ownership of your projects and delivering best-in-class executions It is essential that you are able to work collaboratively as part of a team Good business and financial acumen Experience of working with an integrated agency Ideally, an understanding of partnership marketing Experience of delivering digital campaigns Excellent presentation skills (writing and delivering) Experience in writing T&Cs is a bonus, but not essential Educated to degree level (or equivalent) If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch.
Teleperformance
Customer Service Advisor - Natwest/Ulsterbank Belfast
Teleperformance Comber, County Down
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 26, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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