1835 jobs found

HR Administrator/HR Systems support £19.50 - £20.20 per hour plus holiday pay We are working with a well-established Christian charity based in London Bridge who are seeking an experienced HR administrator/HR systems support to assist with the implementation of their newly acquired HR system, Cezanne HR. This is a 35 hour Monday to Friday role, 2 days needing to be in the offices, 3 days can be remote working This is a hands-on role where you will support day to day HR administrative task (60%) as well as playing a key part in ensuring a smooth and accurate transition of HR data into the new system (40%). The assignment will begin in May to align with the system implementation and will run for an initial period of three months. The successful candidate will be highly detail-orientated and methodical , with proven experience in an HR administrative/HR systems support role. An exceptional eye for detail, and an enthusiasm for learning, with the ability to pick things up quickly. University (or equivalent) education is preferred. Reporting into the HR Officer, working within the wider HR global team key responsibilities include: Supporting People Advisors with interview coordination, including sending out candidate invites and administering interview tests. Providing longlisting support where agreed and coordination of shortlisting and selection events Providing administrative support across HR processes, including onboarding, offboarding, and following up on reference requests and completing right-to-work checks. Supporting managers with processing leavers and change of employment forms Maintaining accurate employee records and personnel files, ensuring documents are uploaded to the necessary records. Inputting, editing and maintaining staff changes on the HR systems, liaising with UK payroll as necessary Ensuring offer process and correspondence is completed with HR systems updated appropriately including; DBS/police checks, references and other pre employment checks are obtained and checked prior to the start date. Supporting the implementation and transition to a new HR system, including completing migration templates and carrying out data validation checks Cleansing and standardising HR data (e.g. missing fields, duplicates, formatting) and keeping clear records of changes Maintaining and updating employee records during transition, ensuring high levels of accuracy and data integrity Performing spot checks and data audits; investigate and resolve discrepancies promptly, escalating where needed Assisting with bulk data uploads, reporting, and system testing activities, following agreed processes and deadlines Ensuring compliance with data protection regulations and internal policies, including secure handling of working files IDA Recruitment Ltd specialises in office support recruitment across London. We work with sectors from Creative start ups to Professional Service organisations. We have a great deal of experience of the London Market and throughout our careers have nurtured long term respectful relationships with candidates, enabling them to reach their potential. Due to high volumes we are unable to respond to every application. We expect to contact successful candidates within 5 working days.

HR Coordinator Department: Professional Standards Sector: Royal College Location: Central London Full-time : 35 hours per week Hybrid working: 2 days in the office Temp to Perm opportunity Payrate c. £17.50 per hour Interviews to take place on 28 and 29 April 2026 Start date of 5 May 2026 Our client,a respected Royal College, based in central London is seeking a well organised and proactive HR Coordinator to join the Professional Standards Department. This is a varied role supporting the coordination of professional standards processes, records management, and communication with a range of internal stakeholders. This opportunity would suit someone with strong HR and administrative coordination experience, excellent attention to detail, and a background supporting HR or professional services activity within a similar organisation. You will work closely with colleagues across the department to help ensure that key processes run smoothly and that records, approvals, and documentation are maintained accurately. The role also involves supporting meetings, onboarding new appointees, and helping to manage communications with relevant internal contacts. Key responsibilities Monitor approved job descriptions and request updates from HR departments to ensure approvals remain current. Maintain accurate archive records and filing systems, both electronic and manual. Support the coordination of Regional Advisors, Deputy Regional Advisors, and Regional Representatives meetings. Provide support to newly appointed Regional Advisors, Deputy Regional Advisors, and Regional Specialty Representatives, helping to induct them into their roles. Work with relevant managers to support appointments and provide guidance where there may be issues of over- or under-support. Assist with the administration of professional standards processes and related correspondence. Handle queries in a professional and timely manner. Undertake any other duties relevant to the role as required. Your skills Excellent HR administration and organisational skills. Strong time management and the ability to manage your own workload effectively. Excellent interpersonal, communication, and written skills. A proven track record of delivering a high standard of customer service. A confident and professional telephone manner. Ability to work flexibly under pressure while maintaining accuracy and meeting deadlines. Strong attention to detail and a consistent approach to producing accurate work. Good IT, data management, and MS Office skills, including email and internet use. Ability to work both as part of a team and independently when required. Experience working within a similar organisation providing HR coordination support. Familiarity with content management systems. Educated to degree level or equivalent. Experience working in membership organisation. Apply now If you have the skills, experience, and professionalism to succeed in this role, submit your CV for immediate review.

Recruitment Advisor A leading automotive brand now has an immediate need for experienced recruitment professionals to join the inhouse team. Key Accountabilities Effectively and efficiently support and carry out recruitment activities across the UK, in line with business requirements. Provide a timely and well organised process driven service, ensuring positions are filled in time, with suitable candidates. Utilise recruitment systems to manage recruitment processes efficiently and effectively. Support the effective and efficient running of the Recruitment and Staffing function. Covering permanent, student and post graduate recruitment activity Design of target group specific recruitment and selection methods depending on the recruiting situation in the respective location and department. Develop and refine recruitment and selection processes with a view to removing waste. Develop, monitor and evaluate the preferred supplier list so that all jobs on site can be sourced through appropriate external suppliers. Participation in cross departmental project groups Keeping up to date with the latest developments in recruitment and selection initiatives and employment law. Skills and Experience Experience of delivering within Recruitment Processes and Procedures, ideally in a large corporate environment with multiple brands. Experience of working cross functionally and or internationally with HR teams and service functions. Experience of working in a high-volume environment, with competing priorities, whilst maintaining attention to detail. Knowledge of relevant HR policies and procedures and experience in interpreting, advising and implementing them. Experience of Recruitment best practices for selection techniques, processes and procedures Experience of headhunting hard to fill roles Ability to travel. Strong influencing and negotiating skills Strong analytical skills CIPD qualification/membership desirable Interested, please contact Graeme at Vibe Recruit on (phone number removed) or apply immediatly Vibe Recruit is acting as an Employment Business in relation to this vacancy.

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual t click apply for full job details

Customer Service Advisor Redditch, Worcestershire (Office-based) Full-time Permanent Salary: £28,000 per annum Are you an excellent communicator with a passion for customer service? We re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You ll be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally. Key Responsibilities Act as the main point of contact for customers during their journey Deliver first-class customer service with empathy and professionalism Make daily outbound calls to update customers and contractors Liaise with project managers to ensure smooth progress on all jobs Accurately record updates, queries, and resolutions on the CRM system Track and monitor progress of projects and complaint resolutions Collect outstanding balances once work is complete Support the wider customer service team to resolve issues efficiently Communicate clearly via phone, email, and letter Maintain a professional and positive image for the company What We re Looking For Previous experience in a customer-facing or customer engagement role Excellent communication and interpersonal skills A caring, customer-focused approach with great attention to detail Ability to stay organised and manage multiple priorities under pressure Confident with Microsoft Office and Outlook Experience with payment collection or processing finance paperwork What s in It for You Competitive salary of £28,000 per annum Office hours Monday to Friday 9am to 5pm Join a friendly, supportive, and customer-focused team Work in a fast-paced, rewarding environment where you can make a real impact Opportunities for career growth and professional development Interested? If you re passionate about helping customers and take pride in delivering great service, we d love to hear from you. Apply now to join our clients growing team.

HR & Business Operations Officer Location: Bradford - Brittania House - BD1 1HX Payrate - 400 per day Contract : 3 months (Possible of Extension) We are currently seeking a dedicated and experienced HR Business Operations Officer to join a dynamic Workforce & HR function with out Client . This role offers an excellent opportunity to contribute to a high-quality HR operations service, supporting the full employee lifecycle while ensuring compliance with policies and employment legislation. Role Purpose To provide a full range of HR operations across the employee lifecycle, ensuring all activity is compliant with policy and current employment legislation. You will work closely with HR Business Operations colleagues to deliver a high-quality Workforce & HR Front Door service, balancing self-service with appropriate support when needed. The role also requires leading and role modelling values and behaviours that promote a supportive and inclusive working culture. Key Responsibilities Act as a generalist HR officer, providing advice (excluding casework) and operational support across employee lifecycle matters such as sickness absence, capability, disciplinary and grievance. Ensure all advice aligns with employment law, policies, and relevant frameworks (e.g. Green Book, NHS Agenda for Change). Follow and contribute to improving HR policies and processes to ensure accessibility and usability. Support service development including policy design, workforce development, and service improvements. Deliver HR & OD strategies through operational HR services. Contribute to a 'one point of access' HR & OD Operations and Advisory Service. Support workforce activities including appraisals, restructures, recruitment, redundancy, TUPE, and employee development. Assist in organisational change initiatives and attend consultation meetings. Support recruitment and onboarding processes, including interviews and selection methods. Ensure compliance with statutory regulations and governance requirements. Provide HR policy and procedural guidance to the HR Service Desk. Work within SLAs and ensure consistency across workforce services. Essential Knowledge & Skills Strong understanding of employment law and HR best practices Ability to translate strategic objectives into deliverable outcomes Experience influencing and advising stakeholders across the employee lifecycle Strong communication skills, both written and verbal Ability to lead, motivate, and collaborate effectively Analytical and problem-solving capabilities Commitment to equality, diversity, and quality service delivery Ability to work within structured frameworks and service level agreements Experience & Qualifications Extensive experience in HR operations or HR business partnering Experience across a wide range of workforce topics Experience managing service delivery within time and budget constraints Management qualification or equivalent experience Relevant professional qualification (e.g. CIPD) Membership of professional bodies (e.g. CIPD, PPMA) Knowledge of strategic HR, workforce planning, OD, performance and talent management Core Competencies Performance management Effective communication Decision making Structured problem solving Working with dignity and respect Management Competencies Strategic awareness Leadership and team development Performance delivery Project and programme management Building high-performing teams Additional Information The role may require flexibility to work evenings, weekends, or bank holidays based on service needs. All duties must be performed in line with the Equality Act 2010, with reasonable adjustments where appropriate. Pre-employment checks may be required depending on the role. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

HR Advisor Cross-phase Multi-Academy Trust Central team Permanent We're a growing Catholic Multi-Academy Trust of seven schools, and we're looking for an experienced HR Advisor to join our central team. This is a varied generalist role at an exciting time to join - you'll have real impact across multiple schools from day one. Working closely with our Head of HR and Culture, you'll manage a complex ER caseload, support recruitment and onboarding, and help embed Trust-wide HR policies - all in line with our values of love, service, humility and faith. Why Join Us? At Sancta Familia Catholic Academy Trust, you'll be part of a growing and values-led organisation committed to excellence in education. This is an exciting time to join a newly formed Trust where your work will make a real difference across multiple schools, and your professional development will be supported every step of the way. Benefits Membership of the Local Government Pension Scheme (LGPS) with employer contributions. 27 days holiday per year plus bank holidays. Generous training budget with time allocated for professional development. Opportunity to work collaboratively across a family of schools within a newly established and expanding Multi-Academy Trust. A supportive, driven community focused on collaboration, integrity, and growth. The role Employee Relations Provide first-line advice and guidance on a wide range of HR matters including performance management, absence management, disciplinary and grievance procedures. Manage complex employee relations cases from initiation to resolution, ensuring fair, consistent, and legally compliant outcomes. Support and coach managers through formal HR processes, attending hearings and meetings as required. Support with outcome letters, reports, and correspondence related to formal HR processes. Keep accurate and up-to-date case records within the HR information system and Employee Relations trackers. Ensure compliance with employment law and Trust HR policies at all times. Recruitment and Onboarding Manage the Trust central team recruitment and onboarding. Support schools with their recruitment processes, including drafting job descriptions, supporting interview panels and sharing best practices. Ensure safe recruitment practices in line with Keeping Children Safe in Education (KCSIE) and the Trust's Safer Recruitment Policy. Support schools with their induction processes for new starters, ensuring a positive experience. Manage the Trust central team inductions. Policy and Compliance Support the development, review, and implementation of HR policies and procedures across the Trust. Provide guidance to managers on HR policies, ensuring consistent application across all schools. Keep up to date with changes in employment legislation and best practice, advising the HR team accordingly. Contribute to HR audits and compliance reviews as required. Data and Reporting Maintain accurate employee data and HR records in the HR information system. Produce regular HR data reports and dashboards for the Head of HR and Culture and school leaders. Monitor and report on key HR metrics including absence rates, turnover, and casework volumes. Safeguarding Promote and uphold the Trust's commitment to safeguarding and the welfare of children and young people. Ensure all recruitment and HR processes embed safer recruitment principles. Maintain knowledge of current safeguarding requirements including KCSIE. Person Specification Education - desirable CIPD Level 5 qualification or working towards it, or equivalent experience CIPD Level 3 qualification Knowledge and Experience - required Demonstrable experience in a generalist HR advisory role Experience of managing complex employee relations cases independently Knowledge of current employment law and its practical application Experience supporting managers through formal HR processes Knowledge of KCSIE and safer recruitment obligations Experience of working in an education or public sector environment Familiarity with school HR systems and safer recruitment practices Professional Skills and Attributes - required Strong written and verbal communication skills with the ability to produce clear, professional correspondence Ability to manage a varied and complex workload, prioritise effectively, and meet deadlines Confident in building effective relationships High level of attention to detail and accuracy A pragmatic, solution-focused approach to HR challenges Commitment to maintaining confidentiality at all times Sympathy with the Catholic faith and ability to support our Catholic mission and values Commitment to uphold the 7 Nolan Principles of Public Life How to apply: please go to the Sancta Familia Catholic Academy website - staff vacancies, where you will find the full job description and send the required recruitment forms to Nichole Burley-Burton, Head of HR and Culture Closing date: Sunday 17 May 2026 at 23:59 - we reserve the right to close early if a suitable candidate is appointed. We are committed to equality of opportunity and welcome applications from all sections of the community. You do not need to be Catholic to work for us - we simply ask that all employees respect and support our values and mission. This post is subject to an enhanced DBS check.

We are seeking a Promotions Manager to play a key role within the Promotions Team, helping to deliver a high-quality, fair and innovative police officer promotion service across the Met. This is an enabling business support role, providing access to an end-to-end Promotion & Talent specialist service . Working closely with occupational psychologists, HR colleagues and outsourced partners, you will bring subject-matter expertise to the design, delivery and continuous improvement of promotion processes and assessments. You will be deployed and assigned by the Occupational Psychologist and will act as a trusted advisor, project manager and advocate for best practice in promotions. Payrate: £440 per day Umbrella Location: Kilburn Police Station, NW6 Work mode: Hybrid 3 days office based - no negotiable Contract: Initially 6 months Contract : Full time - Monday to Friday Vetting: You will be required to go through security clearance (CTC) Requirements: Experience using Ms Projects and ideally to hold Prince 2 Key responsibilities Contribute to the design and delivery of high-quality promotion tools and assessments across officer promotion lines. Work collaboratively with outsourced providers , offering specialist input into assessment design, delivery and outcomes. Project manage the Met's corporate promotions calendar , ensuring delivery to plan, at pace and to a high standard. Play an active role in continuous improvement , identifying opportunities to enhance candidate experience, fairness and efficiency. Provide research, insight and recommendations to support innovation and evidence-based decision-making. Support the development of assessment and assessor toolkits , enabling the business to become more self-sufficient in delivering promotion activity. Ensure promotion assessments are objective, fair and consistent , maintaining equality impact assessments and advising on positive action interventions where appropriate. Review and evaluate assessment processes to ensure alignment with best practice and organisational policy. Build strong relationships with internal and external stakeholders, scanning for emerging research, innovations and sector best practice . Support benchmarking activity to ensure promotion and selection processes are applied consistently and fairly. Act as an advocate for change and innovation , challenging current practice and developing new ideas, solutions and business cases. Knowledge, skills and experience We're looking for someone who can demonstrate: Experience working within recruitment, selection or promotions , partnering with HR teams, business groups, outsourced providers and senior stakeholders. Strong research, analytical and problem-solving skills , with confidence in identifying trends and translating insight into action. Proven project management experience , with the ability to deliver multiple workstreams at pace and to deadline, often within a matrix model. The ability to balance risk and innovation , trialling new approaches while ensuring robust governance. Excellent written and verbal communication skills , including drafting and presenting management briefings. Confidence to challenge existing practices constructively and develop new, value-adding solutions aligned to wider organisational strategy. Strong relationship-building skills, able to engage effectively with stakeholders at all levels. A track record of delivering tangible outcomes , including targeted promotion interventions to address business challenges such as organisational diversity ambitions. Experience contributing to or supporting fairness, equality and consistency in selection and promotion processes. Working relationships You will work closely with: Organisational Psychologists and the Senior Promotions Lead to deliver an efficient, professional and innovative promotion service. Outsourced promotion providers and partners, working collaboratively and holding them to account within delegated projects. Private offices and executive colleagues to support high-profile promotion activity. Met outsourced partners and MBS teams to drive delivery of promotion launches, improvements and change initiatives. External stakeholders such as the College of Policing , supporting benchmarking and keeping abreast of changes in regulations and best practice. Senior stakeholders across the organisation through formal and ad hoc meetings.

Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role With our global headquarters in London, this role offers the opportunity to work in our central finance function based out of Hull. The role reports to the Group s Head of Tax and Treasury and is ideal for someone looking for a new challenge with an international remit. The role offers a flexible working pattern (with the ability to partially work from home) and part time applicants will be considered. What you ll be doing Overseeing external UK VAT compliance, including reviewing the Group s quarterly VAT returns Evaluating the Group s recent transition to Making Tax Digital for VAT and identifying efficiencies in the VAT return preparation process Overseeing global indirect tax compliance through liaison with internal stakeholders and external advisors Responding to operational tax queries from both internal and external stakeholders Continually monitoring developments with respect to indirect tax rules and overseeing any required changes to the Group s billing systems to maintain compliance Ownership of the Group s indirect tax balance sheet reconciliations including development of overall process Reviewing and testing the Group s VAT control environment as part of a process of continuous improvement Providing tax support for M&A related activities and project work as required Acting as a key liaison with external auditors for indirect tax matters The role also offers the opportunity to continually develop as a tax professional through supporting the Group s Head of Tax in other areas of taxation. What we re looking for CTA or ACA qualified Strong stakeholder management skills Desire to develop tax skillset though autonomous research Ability to respond positively to changing business issues A motivated, tenacious, and driven attitude with the ability to suggest and implement process improvements Ability to work to tight deadlines and complete work to a high standard under pressure In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Call Centre Advisor Location: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: 13.60 per hour About the Client Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The Role On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key Responsibilities Provide customers with regular updates on the progress of their vehicle repairs Deliver clear, professional, and consistent communication Handle a high volume of incoming calls (approximately (Apply online only) calls per day) Proactively manage and resolve customer complaints Maintain a positive customer experience throughout the repair journey Candidate Requirements Proven experience managing high-volume inbound calls Strong communication and customer service skills Resilient, calm, and professional under pressure Proactive approach to problem-solving and complaint handling What's on Offer Competitive hourly pay of 13.60 per hour Monday to Friday working pattern Opportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply.

Location: Chingford, E4 Are you a driven, ambitious individual who wants to build a successful career and take control of your earning potential? About Us Victus Search is a London-based recruitment agency specialising in placing talent across the professional services and family office sectors. Established in 2023 and headquartered in Chingford, we now operate across the globe. We partner closely with clients as a strategic recruitment advisor rather than a traditional consultancy, providing tailored solutions supported by a strong global network. Our team is small, ambitious, and growing quickly. We are now looking for a bright, motivated individual to join us at an exciting stage of expansion. The Role This position is ideal for someone at the early stages of their career who is looking for a performance-driven environment with genuine uncapped earning potential. As a Recruitment Advisor, you will learn the full recruitment lifecycle, support the Director and wider team, and play a key role in building relationships with both clients and candidates. You will receive hands-on training, close mentoring, and exposure to high-value international markets. This is an opportunity for an ambitious individual who wants to progress quickly, take ownership, and build a successful future. Key Responsibilities Support the full recruitment process, from sourcing candidates to helping manage offers Conduct research and market mapping across the professional services and family office sectors Speak with candidates daily to understand their experience, motivations, and suitability Assist with managing client relationships and ensuring excellent service delivery Write job adverts, screen CVs, schedule interviews, and maintain internal systems Proactively source candidates through online platforms, headhunting, and networking Learn to identify new business opportunities and support outbound engagement Represent the Victus Search brand professionally across all communication channels Work closely with the team on live roles and projects Key Requirements Strong communication skills Positive attitude, resilience, and willingness to learn quickly Driven by achievement, progression, and uncapped earning potential What We Offer Comprehensive training and one-to-one development Clear progression through the recruitment pathway Uncapped commission with significant earning potential Exposure to specialist and international markets A close-knit, supportive working environment where high performance is recognised This is a strong opportunity for someone who wants to take ownership early in their career, develop quickly, and be part of a growing business where your impact is genuinely valued.

I Are you passionate about supporting people and enabling colleagues to perform at their best? We're looking for a People Advisor who thrives in a dynamic, fast-paced environment where empathy, collaboration, and proactive support make a real difference. Join our friendly and inclusive team to help shape a positive work culture and drive our business towards its goals. People Advisor - Key Responsibilities for Supporting a Positive Workplace Culture Serve as a first point of contact for colleagues and managers, providing clear and timely advice on people matters, HR policies, and best practices Support employee relations, including managing cases related to absence, performance, wellbeing, and conduct in a fair and consistent manner Coordinate with line managers on processes such as onboarding, induction, probation, and exit interviews, ensuring a smooth colleague experience throughout the employee lifecycle Support and coach managers to build confidence in dealing with day-to-day people issues, embedding a positive and inclusive culture Help deliver key HR projects and initiatives designed to foster engagement, learning, and development across our teams Ensure accurate HR records are maintained, supporting compliance and informed business decisions Monitor people data, highlight trends, and make recommendations for continuous improvement and proactive solutions HR Expertise and Communication Skills Essential for Success Understanding of current HR policies, practices, and employment legislation, with a passion for keeping knowledge up to date Demonstrable experience advising on HR topics such as wellbeing, performance, absence, and employee development Confident and empathetic communicator, skilled at building trusting relationships with colleagues at all levels Ability to interpret data and insights, using them to proactively improve people processes and organisational outcomes Collaborative, Organised, and Proactive Personal Qualities Team player who actively contributes to a respectful and inclusive work environment Organised and adaptable, able to manage multiple priorities in a changing environment Self-motivated with a can-do attitude and a genuine desire to help colleagues and drive positive change Discreet and trustworthy, handling sensitive information with integrity Your Wellbeing, Reward, and Career - People Advisor Benefits Competitive salary and opportunity for performance-based incentives Up to 50% colleague discount on our products Comprehensive Health and Wellbeing support, including Medicash cashback and Retail Trust membership Annual leave buy and sell scheme, plus increased holiday entitlement with service Pension scheme (Legal & General) and Group Income Protection Enhanced family leave policies Learning and development programmes, with clear pathways for career progression ( qualifying periods apply) Inclusion, Belonging, and Diversity - Everyone is Welcome Here We believe everyone deserves to feel comfortable, included, and valued at work. Applications are welcome from people of all backgrounds, identities, and perspectives. Here, you are encouraged to bring your authentic self to work and play a key part in our supportive team. If you are passionate about people, thrive in a busy environment, and are ready to make a difference, we would love to hear from you.

CMA Recruitment Group is partnering with a long-established, family-owned business. With a strong reputation locally and a loyal customer base, this organisation combines commercial ambition with a genuinely people-first culture. The Finance Manager position offers a broad, hands-on role within a close-knit management team. It will suit a commercially minded accountant who enjoys variety, responsibility and being close to the day-to-day performance of a business. What will the Finance Manager role involve? Producing timely and accurate monthly management accounts, including profit and loss and balance sheet reporting Leading year-end accounting processes and liaising with external advisors where required Building, maintaining and reviewing forecasts, including cash flow planning Overseeing sales and purchase ledgers, supplier payments and bank reconciliations Managing end-to-end payroll processes Ensuring compliance with VAT, PAYE and pension submissions Preparing clear monthly performance reports and working with department heads to identify and drive improvements What are we looking for? Well experienced in a senior accounting or Finance Manager-level role Strong working knowledge of Xero or similar cloud-based accounting systems Confident use of Microsoft 365, with solid Excel skills A naturally inquisitive mindset with strong numerical and analytical ability A positive, commercial approach with the confidence to challenge and support stakeholders Additional benefits A stable, well-established family-run business environment A varied role with genuine ownership and influence Supportive, people-focused leadership team Access to an Employee Assistance Programme Opportunity to grow with the business and shape the finance function CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

Management Consultant / Bid Writer (Hospitality & Food Strategy) Location: Hastings (office-based initially) Salary: excellent, depending on experience Hours: Monday Friday, 8.30am 5.30pm The Opportunity An ambitious and fast-growing international hospitality consultancy is expanding its team and looking for a commercially minded, data-driven Management Consultant to join them at an exciting stage of growth. This is not an operator role. It s a true consultancy position focused on analysis, insight, strategic thinking and influencing decision-making at senior level. You ll be joining a business with an established global client base, strong leadership, and clear growth plans. The role will evolve as the company grows offering real progression and increasing responsibility over time. What You ll Be Doing This is a data-led consulting role with exposure to both UK and international clients. Your work will typically involve: Analysing operational and financial data to identify trends, risks and opportunities Taking a big picture view of a client s food service operation, then drilling down into the detail to uncover practical solutions Supporting and leading elements of bid and proposal writing for public and private sector opportunities Producing clear, persuasive reports and presentations that enable informed decision-making Supporting procurement tenders and outsourcing reviews Conducting site visits and operational audits Contributing to business development activity and strategic growth You ll work closely with senior leadership and be given meaningful responsibility early on. About You We re looking for someone with 2 3 years experience in management consultancy, commercial analysis, bid write or a similar strategy-focused environment. You ll likely have: A strong academic background (degree educated, ideally in Business, Hospitality, Economics or similar) Experience in a consultancy, advisory, or highly analytical commercial role Strong Excel skills and confidence working with complex datasets The ability to interpret data and translate it into clear, commercially sound recommendations Excellent written communication skills (proposal/report writing experience would be advantageous) A genuine interest in food, catering or hospitality being a self-confessed foodie would absolutely fit Hospitality operational experience alone won t be enough we re specifically looking for someone with consultancy DNA: structured thinking, commercial curiosity, and analytical rigour. Working Arrangement The role is office-based in Hastings initially. To fully understand the business, clients and methodology, you ll be expected to be office-based for the first 3 6 months. There is potential for a more hybrid arrangement longer term as the role develops. National and occasional international travel may be required. Why This Role? Join a consultancy in growth mode Work directly with senior leaders and global clients Build real consulting experience early in your career Be part of shaping the next stage of the business This is ideal for someone early in their consultancy career who wants genuine exposure, autonomy, and progression rather than being one small part of a large corporate machine.

Sales Advisor - £26,000-£28,000 + Bonus (OTE up to £34,200) 37 hours per week Monday-Saturday (1 weekday off) Showroom-based Are you a confident communicator with a passion for interiors and exceptional customer service? We're looking for a friendly, proactive Sales Advisor to join our busy showroom team and help customers create beautiful homes. In this fast-paced role, you'll be the first point of contact for customers by phone, email, and in person-so you'll need to be organised, energetic, and able to juggle priorities while delivering an outstanding experience every time. What You'll Be Doing Providing friendly, professional support to customers across phone, email, and showroom visits Handling incoming sales calls and making outbound calls to our customer database Creating quotations, processing payments, and arranging deliveries Delivering exceptional aftersales service Offering advice on product suitability, sizing, and pricing-with a natural flair for interior style Updating the CRM system with accurate client information and daily activity Coordinating sample dispatches Welcoming customers into the showroom and building lasting relationships Ensuring the showroom remains clean, tidy, and inviting Offering refreshments to customers during appointments Confirming showroom appointments in advance What's In It For You A supportive, friendly, and welcoming team environment Competitive salary package Paid training to help you succeed Employee Assistance Programme Competitive holiday allowance + option to buy additional holiday Enhanced parental leave Company pension Healthcare cash plan via Simply Health Generous employee, friends, and family discount on all Quorn Stone products Wellbeing initiatives with trained Mental Health First Aiders 2 paid volunteering days each year Working Hours 37 hours per week Monday-Friday: 9:00am - 5:00pm Saturday: 9:30am - 5:00pm Sunday & Bank Holidays: Closed (You'll have one weekday off each week.)

HR & Employment Specialist Leeds (also open to Hull or Glasgow) Full-time 35 hours per week Hybrid £35,000 - £42,000 About the Role We are looking for an experienced HR & Employment Law Specialist to join a dynamic Legal Advice Service team. This is an exciting opportunity to provide expert guidance to a diverse client base, supporting them in navigating complex employment law and HR matters. In this role, you will deliver tailored, practical advice via telephone and email, helping organisations manage risk and make informed decisions. You'll play a key role in ensuring high-quality service delivery while contributing to continuous improvement and innovation across the team. Key Responsibilities Provide clear, accurate, and tailored HR and employment law advice to clients Manage client interactions via phone and email, maintaining detailed case records Guide clients in using digital tools and platforms to enhance support Ensure work meets quality assurance standards and complies with professional regulations Identify when matters require escalation and coordinate referrals to specialist teams Share knowledge and best practice to support team development Contribute to webinars, training sessions, and client-facing content Support business development initiatives and identify opportunities for new services About You We're looking for a proactive and adaptable professional with a passion for delivering high-quality HR and employment law support. You will have: Qualification as a Solicitor or CIPD Level 5 (or equivalent experience) Strong experience within a fast-paced HR or advisory environment In-depth knowledge of employment law and HR best practice Excellent communication and organisational skills Ability to manage a varied workload and work with initiative and flexibility Desirable: Experience using case management systems (e.g., Salesforce) Exposure to promoting digital tools or advisory services Why Apply? Work in a collaborative and supportive environment Opportunity to develop expertise across complex employment law matters Be part of a forward-thinking team focused on innovation and client service excellence Contribute to meaningful work that helps organisations manage risk and grow confidently

Locations : London München Düsseldorf Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager - BCG Vantage on our Topic Activation path within BCG's Industrial Goods Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues. Additionally, as a Manager - BCG Vantage you will drive development of intellectual property and knowledge assets to support the Aerospace & Defense sector, serving as an active contributor to commercialization efforts for the topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager - BCG Vantage, you may line manage a team of junior colleagues (though will not be expected to do so immediately), taking responsibility for their goal setting, ongoing feedback and career development support. We are seeking a qualified candidate to support projects within the Aerospace & Defense sectors across the globe, with a particular emphasis on the defense industry in Europe. A successful candidate will likely come from the aerospace and defense industry, an aerospace and defense consultancy, or think tanks. Successful candidates may have had roles focusing on market Intelligence, corporate strategy, and government relations. Military service, particularly in roles relevant to defense strategy, acquisition, procurement and operations, would also be a strong asset. This role is geared for an individual with a strong understanding of the business dynamics across the European defense sector, especially those who can speak to the corporate and technical trends across all military domains. While prior commercial aerospace can be useful, please note that this role will focus on the defense side of "aerospace and defense." While this role is pitched at the Manager level, we welcome applications from candidates with slightly less experience who demonstrate strong capabilities - in which case we may consider appointment at the Senior Analyst level. YOU'RE GOOD AT Solving complex client problems through formulating relevant research and/or analytical approaches in aerospace and defense Driving development and maintenance of knowledge assets e.g. tools, databases, sector materials, based on different client contexts Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively Managing a portfolio of projects, with strong awareness of business priorities and commercial impact Training, coaching, and mentoring junior team members Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 3+ years consulting experience in relevant aerospace and defense industry required; candidates with consulting experience (especially strategy, growth, go-to-market, and due diligence experience, with a focus on defense) preferred In lieu of consulting experience, 4+ years minimum defense industry experience required; 6-10+ years of defense industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English; fluency in one or more other European languages is a major plus Exceptional quantitative and qualitative problem-solving skills; experience in data analysis and modeling is a major plus Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment; experience working with diverse international teams is a major plus Who You'll Work With As a Manager - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The LAB Career Development (CD) team is responsible for the performance review process for Consultants (Associates through to Partners) across London, Amsterdam and Brussels. This is a busy, fast paced role and focuses on the career development of London Consultants (Cs). You will be instrumental in providing advice and support to a team of Career Development Advisors (CDAs), each of whom has 8 Advisees who are reviewed in the CD committee twice a year. You will take the lead in setting up and running the CD committee meetings that take place between 7-9 times a year. In addition, you will support the wider LAB CD Team with ad hoc CD programmes and projects. What you'll do Lead the CD review process for Consultants which takes place between 7-9 times a year Meticulously prepare for each CD Committee (CDC) meeting: setting the agenda, ensuring all downward feedback is submitted in time for the meetings, and collaborating with CDAs pre/post committees Review all incoming evaluations to ensure quality and calibration, maintain timely and accurate performance data inputs, and flag any issues to the relevant CDA Partner with the C CDC Chair: workshopping ideas, acting as a sparring partner, and aligning ahead of each CDC Provide advice and support to CDAs when they need guidance on CD policies, training and CD programmes Support CDAs with Performance Improvement Plans/Structured Development plans and team with HR/Staffing teams throughout Support Consultants with CD/HR/Career path advice and drive engagement and clarity around CD processes, e.g. running regular demystifying sessions with the cohort Team with L&D and Staffing teams for latest training and staffing opportunities and support with individual action plans Team with Mobility to ensure transfers are supported with Career Advisors Support the L-A-B CD Managers on wider topics such as: C2 PA affiliation LAB Annual Bonus Review LAB CD transformation projects & system improvements DE&I Initiatives You're good at You are collaborative and have strong communication skills You are highly organised, with strong attention to detail You are self-motivated and resourceful to find and deliver the best outcome You can influence and effectively persuade, working with multiple stakeholders You thrive in a fast-paced, client-oriented environment where you are comfortable suggesting change and improving processes What You'll Bring 3+ years professional experience within a related People function (Talent, Recruiting, L&D, Staffing) ideally within Consultancy/Professional Services Degree educated Strong analytical skillset, with a high level of precision in data management and accuracy Experience with senior stakeholder management Confident in use of Outlook, Excel, PowerPoint. Experience with Trello, Slack and Workday is a plus Knowledge of performance management/talent development desirable Additional info Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : London Brussels Amsterdam Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Finance Director for the LAB system (UK, Netherlands, Belgium) is a senior finance leadership role with full accountability for financial stewardship, regulatory compliance, governance, and finance transformation across three complex markets. The role combines deep technical finance leadership with strategic business partnership, ensuring robust controls, regulatory confidence, and high-quality decision support, while leading a geographically distributed team through ongoing SAP-enabled transformation. The Finance Director acts as a trusted advisor to system leadership, global finance, and external stakeholders, balancing commercial ambition with prudence, integrity, and long-term sustainability. The role plays a critical part in the overall success of the LAB system, acting as the senior finance authority across markets and contributing directly to system-wide strategic, commercial, and investment decisions. Key Responsibilities Financial Leadership & Stewardship Provide end-to-end financial leadership across the LAB system, with full accountability for financial stewardship, performance management, and decision support. Ensure accurate, timely, and transparent financial reporting in line with local GAAP, IFRS, and global policies. Lead budgeting, forecasting, long-range planning, and performance management for the LAB system, including ownership of the annual planning cycle and coordination with global finance timelines. Translate complex financial information into clear, actionable insights for senior leadership and partners. Provide strong commercial finance leadership to system and market leadership, supporting decision-making on pricing, client economics, investment prioritisation, and portfolio performance. Partner closely with Managing Directors and Partners on financial topics with direct client impact, including payment terms, invoicing structures, collections, and transparency on client profitability. Maintain overall accountability for end-to-end finance operations, ensuring effective and compliant execution of core finance processes across the system. Regulatory, Tax & External Authority Engagement Act as the senior finance lead for direct engagement with HMRC (UK), Dutch Tax Authorities, and Belgian regulators. Oversee statutory compliance across all three markets, including Netherlands SAPIN II anti-corruption compliance and Belgian regulatory requirements. Serve as the primary senior interface with external auditors (PwC), ensuring audit quality, timely closure, and issue resolution. Lead responses to tax audits, regulatory reviews, and compliance enquiries with confidence and credibility. Ensure ongoing compliance with evolving regulatory, tax, and governance frameworks. Governance, Risk & Internal Controls Establish and maintain strong internal control environments across all entities. Ensure compliance with global finance policies while tailoring controls to local regulatory and operational realities. Oversee risk management, internal audit coordination, pensions governance, insurance, and company secretarial matters. Proactively identify and mitigate financial, operational, and compliance risks. Promote consistent application of BCG Finance risk management principles and minimum standards across the system, supporting awareness and disciplined execution. SAP & Digital Finance Enablement Act as senior sponsor for SAP-enabled finance operations, ensuring stability post-implementation and continuous optimisation. Ensure effective embedding of SAP across Record-to-Report, Source-to-Pay, Order-to-Cash, and compliance reporting processes. Partner with Global Finance and Technology teams to improve data integrity, reporting quality, and automation. Champion AI literacy and digital adoption within the finance function to enhance efficiency and insight. Team Leadership (Onshore & Offshore) Lead and develop a distributed finance organisation, including onshore country teams and offshore/shared service teams. Manage and mentor senior finance professionals (Controllers, Heads of Finance, senior managers), ensuring depth, succession planning, and capability building. Create clear accountability models across geographies, balancing centralisation with local statutory needs. Foster a high-performance, inclusive culture grounded in trust, coaching, and continuous development. Strategic Business Partnership Operate as a trusted advisor to the System Leader, Managing Partners, and Global Finance leadership. Support strategic decisions on pricing, investments, cost optimisation, client contracting, and resource deployment. Balance short-term performance with long-term value creation, compliance, and reputational integrity. Contribute to system-wide and global finance initiatives as a senior thought partner. Collaborate closely with Partner Services and Treasury teams to support effective execution of partner-related financial processes in line with global policies. What You'll Bring Essential Fully qualified accountant (ACA, ACCA, CIMA, CPA or equivalent), with strong academic foundations and a university degree in Finance, Accounting, Economics, or Business Administration. Extensive (typically 15-20+ years) senior finance leadership experience, including operating as part of a leadership team within professional services, partnership-based, or similarly matrixed environments. Proven track record of influencing change and driving outcomes within complex, matrixed, international organisations. Strong hands-on and technical expertise across financial reporting (including US GAAP and local GAAP), tax, audit, compliance, and internal controls. Proven experience engaging directly with regulators and tax authorities. Demonstrated ability to lead senior finance professionals across geographies. Strong SAP literacy and experience operating within ERP-enabled finance environments. Exceptional stakeholder management and communication skills, with credibility at senior leadership and external authority level. Desirable Experience operating in professional services or partnership-based environments. Exposure to large-scale finance transformation and shared service models. Experience navigating matrixed global organisations. Coaching or people development credentials. Leadership Attributes Calm, grounded, and values-led leadership style, with high integrity and strong professional judgement. Coaching-oriented people leader who develops talent, builds trust, and supports long-term capability building. Comfortable operating in ambiguity and complexity while maintaining clarity and focus. Strategic thinker with the discipline to execute. Who You'll Work With The System Leadership Team and the Regional Teams; other leaders within the Regional Finance Teams as well as the respective teams in the systems; BST, SBUs and global leadership teams, the group of Managing Directors & (Senior) Partners of BCG. Additional info Applications will be accepted until 8. March 2026. We encourage interested candidates to submit their applications in advance of this date. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Locations : München Madrid London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Analyst - BCG Vantage within BCG's Operations and Marketing, Sales and Pricing Practice Areas you will work in a growing global team, providing industry/functional expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advisory. Within the Topic Activation path, you'll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues. You will support commercialization efforts for the Customer Services topic working, in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials. Additionally, as a Senior Analyst - BCG Vantage, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. The Customer Services and Contact Centers Topic Area is an expert network of knowledge team members and experienced consultants who help clients on specific cases related to typical contact center and customer service improvement levers (e.g., waste contact reduction, handling time optimization, digital migration, productivity improvement, queuing logics, IVR optimization, etc.). You will have substantive experience using technology and process innovation in Customer Service and Contact Centers. In addition, expertise in developing a strategy, managing demand, deploying capacity, enable talent, and adopting new ways of working. YOU'RE GOOD AT Solving client problems through formulating relevant research and/or analytical approaches in your area of expertise, namely Customer Service and Contact Centers Conducting call center data analysis to assess drivers of demand and performance Identifying digital service and AI optimization levers to improve operational efficiency Defining contact center improvement business cases and delivery plans Communicating with case teams and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Being flexible and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Navigating complexity and ambiguity What You'll Bring 2+ years of consulting experience in relevant with relevance to Customer Service and Contact Centers; candidates with consulting experience preferred In lieu of consulting experience, 3+ years minimum industry experience required; 4-6+ years of industry experience strongly preferred. Ideally experience in big Contact Center (>5,000 FTEs) transformations/operations with a major service provider / brand (e.g. retail bank, telecoms provider, utility, airline, ), Or, relevant tech firm (Zendesk, Nice, Qualtrics) doing product management and / or product marketing. Experience with a combination of technology (RPA, AI), operations and people challenges Bachelor's Degree required (advanced degree preferred) Fluency in English; German language preferred Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Senior Analyst - BCG Vantage, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise ) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.