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Teleperformance Ltd
Customer Expert - Natwest WAHA Nightshift - Remote
Teleperformance Ltd City, Belfast
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
Teleperformance Ltd
Customer Expert - Natwest WAHA - Remote
Teleperformance Ltd Kingston Upon Thames, Surrey
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
Teleperformance Ltd
Customer Expert - Natwest WAHA Nightshift - Remote
Teleperformance Ltd Derby, Derbyshire
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
HR Inspire
Support Ticket & Case Escalation Consultant
HR Inspire Farnborough, Hampshire
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
May 01, 2026
Full time
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
Teleperformance Ltd
Customer Expert - Natwest WAHA - Remote
Teleperformance Ltd Stoke-on-trent, Staffordshire
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
CCA Recruitment Group
Customer Service Team Leader
CCA Recruitment Group
Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 33,780 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
May 01, 2026
Full time
Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 33,780 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Teleperformance Ltd
Customer Expert - Natwest WAHA - Remote
Teleperformance Ltd Leicester, Leicestershire
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 01, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
83Zero Ltd
ServiceNow Solutions Advisory Lead
83Zero Ltd City, London
ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to
May 01, 2026
Full time
ServiceNow Solutions Advisory Lead Salary: 110,000 to 130,000 pa + 10% Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide Overview: We're looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow. Build and nurture long-term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges. Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning. Your skills and experience: Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations. Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments. Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids. Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture. Ability to translate business needs into scalable, user-centric ServiceNow solutions. Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. If you're ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to
Recruit4staff LTD
Customer Resolution Officer
Recruit4staff LTD
Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays ( days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
May 01, 2026
Full time
Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays ( days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
EE
Customer Service Advisor
EE Dundee, Angus
Full time : Permanent Start Date: 15/06/2026 Connect for good with EE. Shape the future with us where innovation meets inclusivity. If you love people and building relationships then become one of our Customer Service Advisors, or as we call them, an EE Guide. Youll be guiding our customers through their EE journey, immersing them in our brand and always delivering the very best service click apply for full job details
May 01, 2026
Full time
Full time : Permanent Start Date: 15/06/2026 Connect for good with EE. Shape the future with us where innovation meets inclusivity. If you love people and building relationships then become one of our Customer Service Advisors, or as we call them, an EE Guide. Youll be guiding our customers through their EE journey, immersing them in our brand and always delivering the very best service click apply for full job details
BDO UK
Service Charge Accounting Manager
BDO UK City, Bristol
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview BDO's Bristol Service Charge team is a centre of excellence for independent reviews of service charges. We are expecting large growth over the coming years to add to our breadth of existing clients. We require a Manager to help us deliver exceptional client service to our expanding client base. You will have overall responsibility for the delivery of high quality independent reviews of annual service charge expenditure for a specific client. You will manage a dedicated team and supervise the process to ensure that our work is efficient, completed within the KPI's, and our offering is tailor-made to suit the client's needs. You will be a point of escalation both internally & for the client and will confidently deal with difficult situations. You will report into the Director and Partner team, providing and implementing solutions where required. You will be actively involved in business development and should actively seek opportunities to grow the business. You'll be someone with: ACA, ACCA or equivalent qualification with experience working in an accountancy practice or other financial environment Significant Service Charge Accounting experience (residential service charge experience preferred) Previous experience of Social Housing Service Charge Accounting advantageous Experience managing junior staff Requirement of 2 days a week minimum in the office. If based in London, we would also expect you to visit the Bristol office once per month on pre-agreed dates. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Penguin Recruitment
Sustainability Consultant
Penguin Recruitment City, Wolverhampton
Sustainability Consultant (BREEAM Focus) Wolverhampton Area Competitive Salary (DOE) 30k- 40k Hybrid & Flexible Working Early Finish Fridays Overview A well-established and growing building services and sustainability consultancy is looking to appoint a Sustainability Consultant with a strong focus on BREEAM delivery to join its team in the Luton area. This opportunity would suit someone confident in managing BREEAM projects independently, who is also keen to broaden their experience across energy modelling, life cycle assessment, and wider sustainability advisory services. With an expanding sustainability offering and increasing project demand, this role offers genuine progression and the chance to develop into a more senior position over time. What's on Offer Competitive salary (depending on experience) Hybrid and flexible working arrangements Early finish on Fridays Clear progression pathway within a growing sustainability team Ongoing training and professional development opportunities Exposure to a range of sectors including commercial, residential, healthcare, and education Supportive and collaborative team environment What We're Looking For 3+ years' experience in BREEAM consultancy Strong understanding of BREEAM processes and whole life carbon principles Ability to manage projects independently Confident communicator, comfortable leading workshops and engaging with clients Interest in developing across wider sustainability disciplines The Role You will take the lead on BREEAM assessments across multiple sectors, working closely with design teams and clients to deliver sustainable outcomes. While BREEAM will be the core focus initially, there will be strong opportunities to diversify into: Energy modelling collaboration Life Cycle Assessment (LCA) Embodied carbon analysis ESG-related advisory work (as services continue to expand) This is an ideal opportunity for someone looking to take on more ownership and play a key role within a growing and competitive consultancy. Key Responsibilities Deliver BREEAM assessments from feasibility through to certification Interpret BREEAM criteria and advise design teams accordingly Coordinate and review evidence submissions Lead client and design team workshops Manage BRE submissions and certification process Support the integration of wider sustainability strategies into projects If you're an experienced BREEAM professional looking for a step up in responsibility, with strong support, training, and long-term progression - this could be a great move. Apply today for a confidential discussion!
May 01, 2026
Full time
Sustainability Consultant (BREEAM Focus) Wolverhampton Area Competitive Salary (DOE) 30k- 40k Hybrid & Flexible Working Early Finish Fridays Overview A well-established and growing building services and sustainability consultancy is looking to appoint a Sustainability Consultant with a strong focus on BREEAM delivery to join its team in the Luton area. This opportunity would suit someone confident in managing BREEAM projects independently, who is also keen to broaden their experience across energy modelling, life cycle assessment, and wider sustainability advisory services. With an expanding sustainability offering and increasing project demand, this role offers genuine progression and the chance to develop into a more senior position over time. What's on Offer Competitive salary (depending on experience) Hybrid and flexible working arrangements Early finish on Fridays Clear progression pathway within a growing sustainability team Ongoing training and professional development opportunities Exposure to a range of sectors including commercial, residential, healthcare, and education Supportive and collaborative team environment What We're Looking For 3+ years' experience in BREEAM consultancy Strong understanding of BREEAM processes and whole life carbon principles Ability to manage projects independently Confident communicator, comfortable leading workshops and engaging with clients Interest in developing across wider sustainability disciplines The Role You will take the lead on BREEAM assessments across multiple sectors, working closely with design teams and clients to deliver sustainable outcomes. While BREEAM will be the core focus initially, there will be strong opportunities to diversify into: Energy modelling collaboration Life Cycle Assessment (LCA) Embodied carbon analysis ESG-related advisory work (as services continue to expand) This is an ideal opportunity for someone looking to take on more ownership and play a key role within a growing and competitive consultancy. Key Responsibilities Deliver BREEAM assessments from feasibility through to certification Interpret BREEAM criteria and advise design teams accordingly Coordinate and review evidence submissions Lead client and design team workshops Manage BRE submissions and certification process Support the integration of wider sustainability strategies into projects If you're an experienced BREEAM professional looking for a step up in responsibility, with strong support, training, and long-term progression - this could be a great move. Apply today for a confidential discussion!
Zellis
Managing Project Manager
Zellis Almondsbury, Gloucestershire
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi workstream delivery and transformative customer change.This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance and the budget and P&L for medium-large (often £300k+) projects and commercial margin of the delivery. You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and will partner with customer Project, and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget. As well as this, you will also manage a pool of project managers, and be instrumental in supporting coaching and mentoring to support their skills and career development This role will also involve interfacing with Customer and Zellis Exec to present the ongoing status, risks and issues on projects under their governance, and support our continuous improvement initiatives to take lessons learned and feed them back into our programme and project methodology. Please note that this is a home based role with expectation to travel to customer sites as neccessary. Responsibilities Partnering with the customer Project and Test Managers to develop a One Team approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and on budget Developing, agreeing, and maintaining a detailed project plan with the customer, based on the Zellis standard project Implementation methodology, including deliverables, milestones and entry and exit criteria as relevant Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team Onboarding, managing, coaching and supporting all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress Managing ongoing project or change risks and issues (including mitigation and where possible resolution), and ensuring that they are reported and escalated to the Engagement Directors and Implementation Director in a timely fashion way. Skills & Experience Experience leading on medium-large scale Implementation, software, advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 EE s and £300k budgets) Managing & owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C-Suite level with Engagement Director support) Acting as project lead across complex projects, including over multiple workstreams (cross customer, third party and internal cross functional Planning, scheduling and delivering work for self and others to meet given objectives, outcomes and KPIs; monitors self and others against agreed delivery timelines Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes) ?Demonstrates the ability to manage people performance, development and retantion risks, including driving teams to achieve targets, incl SLAs, KPI's Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 01, 2026
Full time
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi workstream delivery and transformative customer change.This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance and the budget and P&L for medium-large (often £300k+) projects and commercial margin of the delivery. You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and will partner with customer Project, and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget. As well as this, you will also manage a pool of project managers, and be instrumental in supporting coaching and mentoring to support their skills and career development This role will also involve interfacing with Customer and Zellis Exec to present the ongoing status, risks and issues on projects under their governance, and support our continuous improvement initiatives to take lessons learned and feed them back into our programme and project methodology. Please note that this is a home based role with expectation to travel to customer sites as neccessary. Responsibilities Partnering with the customer Project and Test Managers to develop a One Team approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and on budget Developing, agreeing, and maintaining a detailed project plan with the customer, based on the Zellis standard project Implementation methodology, including deliverables, milestones and entry and exit criteria as relevant Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team Onboarding, managing, coaching and supporting all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress Managing ongoing project or change risks and issues (including mitigation and where possible resolution), and ensuring that they are reported and escalated to the Engagement Directors and Implementation Director in a timely fashion way. Skills & Experience Experience leading on medium-large scale Implementation, software, advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 EE s and £300k budgets) Managing & owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C-Suite level with Engagement Director support) Acting as project lead across complex projects, including over multiple workstreams (cross customer, third party and internal cross functional Planning, scheduling and delivering work for self and others to meet given objectives, outcomes and KPIs; monitors self and others against agreed delivery timelines Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes) ?Demonstrates the ability to manage people performance, development and retantion risks, including driving teams to achieve targets, incl SLAs, KPI's Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Calibre Search
Senior Building Surveyor
Calibre Search Forest Hall, Tyne And Wear
Senior / Chartered Building Surveyor Newcastle Are you looking for an opportunity to join a business in growth phase? This a chance to join a business at the right time growing, investing and creating real opportunities for people who want to step up. You'll be given the platform to develop your career, work on a diverse pipeline of projects, and be recognised for the impact you make. With a major push underway to grow a high-performing multi-disciplinary team in Newcastle, we're looking to bring in a Senior / Chartered Building Surveyor who wants more than just another role. This is a genuine opportunity for an ambitious Building Surveyor to step into a business that's investing heavily in its people, its capability, and its long-term presence in the North East. You'll be part of a modern consultancy offering that combines technical delivery with a forward-thinking, advisory-led approach to built assets. Working closely with the wider Building Surveying team in offices throughout the UK, you'll take ownership of a varied workload spanning professional services, project work and technical delivery. You'll also play a key role in shaping client relationships and, as the business progresses the development of more junior surveyors not just overseeing work, but actively helping people progress. This isn't a siloed role either. You'll collaborate with teams across the UK on larger national instructions, giving you exposure to bigger clients and more complex schemes, while still maintaining a strong regional presence. The Role Managing and delivering a broad range of building surveying instructions Acting as a key point of contact for clients, building long-term relationships Leading on projects across the full lifecycle - from feasibility through to completion and beyond Delivering core services including surveys, dilapidations, party wall matters and contract administration Preparing and overseeing planned maintenance programmes Supporting the appointment and management of sub-consultants Providing clear, commercially aware advice to clients and project teams Mentoring and developing junior team members Contributing to business development and identifying new opportunities Ensuring projects are delivered efficiently, profitably and to a high standard About You: MRICS (or close to achieving it), or equivalent experience Strong, well-rounded Building Surveying background across both professional and project work Confident in client-facing situations, with the ability to build trust and win repeat business Solid understanding of construction methods, contracts and procurement routes Experience acting as Contract Administrator / Employer's Agent A proactive mindset - someone who wants to get involved, add value and push things forward Comfortable mentoring others and contributing to a positive team environment Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
May 01, 2026
Full time
Senior / Chartered Building Surveyor Newcastle Are you looking for an opportunity to join a business in growth phase? This a chance to join a business at the right time growing, investing and creating real opportunities for people who want to step up. You'll be given the platform to develop your career, work on a diverse pipeline of projects, and be recognised for the impact you make. With a major push underway to grow a high-performing multi-disciplinary team in Newcastle, we're looking to bring in a Senior / Chartered Building Surveyor who wants more than just another role. This is a genuine opportunity for an ambitious Building Surveyor to step into a business that's investing heavily in its people, its capability, and its long-term presence in the North East. You'll be part of a modern consultancy offering that combines technical delivery with a forward-thinking, advisory-led approach to built assets. Working closely with the wider Building Surveying team in offices throughout the UK, you'll take ownership of a varied workload spanning professional services, project work and technical delivery. You'll also play a key role in shaping client relationships and, as the business progresses the development of more junior surveyors not just overseeing work, but actively helping people progress. This isn't a siloed role either. You'll collaborate with teams across the UK on larger national instructions, giving you exposure to bigger clients and more complex schemes, while still maintaining a strong regional presence. The Role Managing and delivering a broad range of building surveying instructions Acting as a key point of contact for clients, building long-term relationships Leading on projects across the full lifecycle - from feasibility through to completion and beyond Delivering core services including surveys, dilapidations, party wall matters and contract administration Preparing and overseeing planned maintenance programmes Supporting the appointment and management of sub-consultants Providing clear, commercially aware advice to clients and project teams Mentoring and developing junior team members Contributing to business development and identifying new opportunities Ensuring projects are delivered efficiently, profitably and to a high standard About You: MRICS (or close to achieving it), or equivalent experience Strong, well-rounded Building Surveying background across both professional and project work Confident in client-facing situations, with the ability to build trust and win repeat business Solid understanding of construction methods, contracts and procurement routes Experience acting as Contract Administrator / Employer's Agent A proactive mindset - someone who wants to get involved, add value and push things forward Comfortable mentoring others and contributing to a positive team environment Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Hays
Private Client Tax Director
Hays
Your new company Join a dynamic, award-winning advisory firm with ambitious plans to double in size over the next five years. With a strong private client offering and access to an international network spanning over 150 countries, the firm provides a collaborative, forward-thinking environment where senior professionals can truly influence growth click apply for full job details
May 01, 2026
Full time
Your new company Join a dynamic, award-winning advisory firm with ambitious plans to double in size over the next five years. With a strong private client offering and access to an international network spanning over 150 countries, the firm provides a collaborative, forward-thinking environment where senior professionals can truly influence growth click apply for full job details
Burgh Recruitment Ltd
Financial Services Administrator
Burgh Recruitment Ltd Nottingham, Nottinghamshire
Trainee Financial Services Administrator Hours - Full Time, 8.30am - 4.30pm Monday - Friday Location - West Bridgford, Nottingham (NG2) Salary - £25,000 + benefits This very well established and successful Partner Practice of St. James's Place (Wealth Management) are recruiting a Trainee Financial Services Administrator to join their team. The Practice provide expert advice to Business Owners and Private Clients on a wide range of financial planning products including Pensions, Investments, Long Term Care, Tax Planning and Protection. As a Trainee Financial Services Administrator you will become a key member of the team, working closely with colleagues to deliver high-quality administrative support to the Advisors and the Clients. This is a fantastic opportunity to develop your career within a supportive environment and study towards a professional qualification (Level 4 Diploma in Regulated Financial Services) through a Higher-Level Apprenticeship. The Role: You will be responsible for day-to-day administration and client support - learning how a successful financial planning business operates from the inside. Dealing with enquiries confidently and effectively with clients, providers and third parties. (via phone, email, or in person) Preparing all documentation ahead of client review meetings, producing and collating key data, preparing relevant Illustrations, projections, and valuations to ensure the Advisers are fully prepared. Ensuring all files are completed post review meeting and all client details are up to date. Maintaining accurate client records on Salesforce and updating workflows and management information. Assisting with business processing and administration, submitting and progressing post review actions such as fund switches, withdrawals, drawdowns, and changes to contribution portfolios Working closely with the Advisers to support client relationships The Person: The role would suit a recent Graduate or A Level School / College leaver who has a genuine interest in wealth management and is committed to developing a career in Financial Services You will be proactive, have a "get stuck in" attitude and be able to demonstrate attention to detail and an organised approach You will need broad experience of Microsoft Office (Outlook, Excel, Word) and some previous work experience in professional office environment. If this role sounds like a good fit for you, we'd love to hear from you. You don't need to meet every requirement to apply, what matters most is your enthusiasm and willingness to take the next step in your career. The application process is straightforward, and we personally review every application as they come in. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
May 01, 2026
Full time
Trainee Financial Services Administrator Hours - Full Time, 8.30am - 4.30pm Monday - Friday Location - West Bridgford, Nottingham (NG2) Salary - £25,000 + benefits This very well established and successful Partner Practice of St. James's Place (Wealth Management) are recruiting a Trainee Financial Services Administrator to join their team. The Practice provide expert advice to Business Owners and Private Clients on a wide range of financial planning products including Pensions, Investments, Long Term Care, Tax Planning and Protection. As a Trainee Financial Services Administrator you will become a key member of the team, working closely with colleagues to deliver high-quality administrative support to the Advisors and the Clients. This is a fantastic opportunity to develop your career within a supportive environment and study towards a professional qualification (Level 4 Diploma in Regulated Financial Services) through a Higher-Level Apprenticeship. The Role: You will be responsible for day-to-day administration and client support - learning how a successful financial planning business operates from the inside. Dealing with enquiries confidently and effectively with clients, providers and third parties. (via phone, email, or in person) Preparing all documentation ahead of client review meetings, producing and collating key data, preparing relevant Illustrations, projections, and valuations to ensure the Advisers are fully prepared. Ensuring all files are completed post review meeting and all client details are up to date. Maintaining accurate client records on Salesforce and updating workflows and management information. Assisting with business processing and administration, submitting and progressing post review actions such as fund switches, withdrawals, drawdowns, and changes to contribution portfolios Working closely with the Advisers to support client relationships The Person: The role would suit a recent Graduate or A Level School / College leaver who has a genuine interest in wealth management and is committed to developing a career in Financial Services You will be proactive, have a "get stuck in" attitude and be able to demonstrate attention to detail and an organised approach You will need broad experience of Microsoft Office (Outlook, Excel, Word) and some previous work experience in professional office environment. If this role sounds like a good fit for you, we'd love to hear from you. You don't need to meet every requirement to apply, what matters most is your enthusiasm and willingness to take the next step in your career. The application process is straightforward, and we personally review every application as they come in. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
London Diocesan Fund
Casework Lead and Deputy Diocesan Safeguarding Officer
London Diocesan Fund
This role offers the opportunity to take a lead position within the Diocese of London s Safeguarding Team, supporting the delivery of safeguarding casework, ensuring high standards of professional practice, and supporting the effective delivery and continuous improvement of Diocesan safeguarding practice. Reporting to the Head of Safeguarding (Diocesan Safeguarding Officer), the postholder will oversee case management activity and provide leadership to Safeguarding Advisors. It focuses on ensuring safeguarding concerns are managed effectively, with appropriate support provided to victims and survivors, and clear, timely communication across all parties involved. The role also includes deputising for the Diocesan Safeguarding Officer when required, and generally supporting the DSO s responsibilities and strategic aims by working closely with a wide range of internal and external stakeholders. Job Summary The Casework Lead-Deputy Diocesan Safeguarding Officer is responsible for overseeing safeguarding casework and supporting the effective management of safeguarding activity across the Diocese. The role includes line management of Safeguarding Advisors, quality assurance of casework, and acting as Deputy to the Head of Safeguarding when required. Job responsibilities Oversee safeguarding casework, ensuring timely progress, appropriate responses and effective communication Provide line management and supervision to Safeguarding Advisors, supporting performance and development Ensure compliance with safeguarding legislation, government guidance and House of Bishops Code of Practice Guidance Act as case manager for complex or high-risk cases where required Support quality assurance processes, including risk assessment, safety planning and case reviews Deputise for the Head of Safeguarding, providing advice and support to senior leaders and stakeholders Please refer to the attached Job Description for the full details on the main responsibilities. Person Specification Relevant professional qualification (e.g. social care, criminal justice) with appropriate training in safeguarding Extensive experience of safeguarding children and adults, including case management and statutory processes Experience managing or supervising professional staff Strong understanding of safeguarding legislation, policy and best practice Ability to manage complex and sensitive information and assess risk Excellent communication skills and ability to work with a wide range of stakeholders Ability to work sensitively with victims, survivors and those subject to allegations Empathy with the mission and values of the Church of England Right to work in the UK This role requires an enhanced DBS check Please refer to the attached Job Description for the full details on Person Specification . About the London Diocesan Fund The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. Equality, Diversity, and Inclusion The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. Safeguarding The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The Diocese is similarly committed to listening to, supporting, and working with victims and survivors of abuse. As such, a victim/survivor will be invited to support the current recruitment process. Benefits of working with us The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: Competitive remuneration package 27 annual leave days to rise to 30 after 5 years service, plus bank holidays 15% employer pension contribution and salary sacrifice available Death in service benefit x3 of basic gross salary Enhanced maternity leave of six months full pay, after 12 months of employment Season ticket loans for public transport Access to Benenden Health Insurance EAP counselling through Health Assured Up to £100 for eye test and contribution to spectacles Two additional paid days for community volunteering Our Mission and Values At the London Diocesan Fund, our mission is: To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ. Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach: Confident- We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve. Compassionate- We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care. Creative- We approach challenges with openness and curiosity, creating space for new ideas and better ways of working. Connected- We communicate openly so everyone experiences one joined-up LDF, where relationships and collaboration shape how we work. To apply: Submit your application and CV online via Pathways. Please refer to the person specification and Job Description when you are answering the application questions. For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page .
May 01, 2026
Full time
This role offers the opportunity to take a lead position within the Diocese of London s Safeguarding Team, supporting the delivery of safeguarding casework, ensuring high standards of professional practice, and supporting the effective delivery and continuous improvement of Diocesan safeguarding practice. Reporting to the Head of Safeguarding (Diocesan Safeguarding Officer), the postholder will oversee case management activity and provide leadership to Safeguarding Advisors. It focuses on ensuring safeguarding concerns are managed effectively, with appropriate support provided to victims and survivors, and clear, timely communication across all parties involved. The role also includes deputising for the Diocesan Safeguarding Officer when required, and generally supporting the DSO s responsibilities and strategic aims by working closely with a wide range of internal and external stakeholders. Job Summary The Casework Lead-Deputy Diocesan Safeguarding Officer is responsible for overseeing safeguarding casework and supporting the effective management of safeguarding activity across the Diocese. The role includes line management of Safeguarding Advisors, quality assurance of casework, and acting as Deputy to the Head of Safeguarding when required. Job responsibilities Oversee safeguarding casework, ensuring timely progress, appropriate responses and effective communication Provide line management and supervision to Safeguarding Advisors, supporting performance and development Ensure compliance with safeguarding legislation, government guidance and House of Bishops Code of Practice Guidance Act as case manager for complex or high-risk cases where required Support quality assurance processes, including risk assessment, safety planning and case reviews Deputise for the Head of Safeguarding, providing advice and support to senior leaders and stakeholders Please refer to the attached Job Description for the full details on the main responsibilities. Person Specification Relevant professional qualification (e.g. social care, criminal justice) with appropriate training in safeguarding Extensive experience of safeguarding children and adults, including case management and statutory processes Experience managing or supervising professional staff Strong understanding of safeguarding legislation, policy and best practice Ability to manage complex and sensitive information and assess risk Excellent communication skills and ability to work with a wide range of stakeholders Ability to work sensitively with victims, survivors and those subject to allegations Empathy with the mission and values of the Church of England Right to work in the UK This role requires an enhanced DBS check Please refer to the attached Job Description for the full details on Person Specification . About the London Diocesan Fund The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. Equality, Diversity, and Inclusion The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. Safeguarding The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The Diocese is similarly committed to listening to, supporting, and working with victims and survivors of abuse. As such, a victim/survivor will be invited to support the current recruitment process. Benefits of working with us The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: Competitive remuneration package 27 annual leave days to rise to 30 after 5 years service, plus bank holidays 15% employer pension contribution and salary sacrifice available Death in service benefit x3 of basic gross salary Enhanced maternity leave of six months full pay, after 12 months of employment Season ticket loans for public transport Access to Benenden Health Insurance EAP counselling through Health Assured Up to £100 for eye test and contribution to spectacles Two additional paid days for community volunteering Our Mission and Values At the London Diocesan Fund, our mission is: To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ. Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach: Confident- We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve. Compassionate- We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care. Creative- We approach challenges with openness and curiosity, creating space for new ideas and better ways of working. Connected- We communicate openly so everyone experiences one joined-up LDF, where relationships and collaboration shape how we work. To apply: Submit your application and CV online via Pathways. Please refer to the person specification and Job Description when you are answering the application questions. For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page .
NG Bailey
Employee Relations Advisor
NG Bailey Leeds, Yorkshire
Employee Relations Advisor Leeds - Hybrid (2-3 days in the office) Permanent Summary We're seeking an ER Advisor to join our growing People team which will be based in our Leeds office on a hybrid basis. In this newly created role, you'll deliver high quality, timely and pragmatic employee relations advice, expertly guiding managers through both formal and informal processes to achieve fair, consistent and legally compliant outcomes. You'll act as a trusted partner to the business, balancing risk, best practice and commercial priorities while driving early resolution of people issues. A key focus of the role, will be to coach and upskill managers, building their confidence and capability to handle employee matters effectively, and helping to raise people management standards across the board. You'll also play an active role in shaping and continuously improving ER policies and practice ensuring they are fit for the future. Some of the key deliverables will include: Delivery & Planning Manage ER caseloads (disciplinary, grievance, performance, sickness) ensuring consistency, accurate recording and compliance with employment law and company policy. Provide advice and coaching to managers on ER matters, enabling timely issue resolution and building capability to manage cases confidently and independently. Develop and improve ER frameworks including policies, processes, guidance, toolkits and template documentation, aligned to best practice and organisational needs. Drive proactive ER improvement through trend analysis, risk identification and delivery of ER related training and communications. Relationship Management Build strong working relationships with managers, HR colleagues and key stakeholders to deliver a consistent ER service. Provide clear, balanced and pragmatic advice, outlining options, risks and recommended approaches. Coach and guide managers to take ownership of people issues, encouraging early, informal resolution where appropriate. Work collaboratively across the wider HR Services function to support people processes. Seek feedback from managers and colleagues to continuously improve ER service delivery and ways of working. Operational delivery Provide timely, high quality ER advice in line with service standards, supporting complex policy interpretation and ensuring managers understand their roles and responsibilities. Support and attend ER processes including investigations, hearings and appeals, consultation, TUPE and redundancy activities, preparing documentation, accurate records, letters and notes as required. Coach and upskill managers throughout ER procedures, using, data, insight and practical guidance to build confidence and proactively manage absence, performance and ER risk. Use data, reporting and legal insight to identify trends, influence improvements in policy and practice, and ensure ways of working remain aligned with current employment law. What we're looking for: Proven experience in managing complex ER cases. Strong working knowledge of employment law and its application to casework. Demonstrable experience in supporting managers through formal processes. Excellent written and verbal communication skills. Ability to analyse information, identify patterns and propose solutions. Previous experience working in a large, complex or unionised environment. Ideally, exposure to policy review or development. Previous experience in the delivery of manager training or coaching. Benefits 25 Days Holiday plus Bank Holidays. Pension with a leading provider and up to 8% employer contribution. Personal Wellbeing and Volunteer Days. Private Medical Insurance. Salary sacrifice car scheme (Hybrid/Electric Vehicle). Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice). Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
May 01, 2026
Full time
Employee Relations Advisor Leeds - Hybrid (2-3 days in the office) Permanent Summary We're seeking an ER Advisor to join our growing People team which will be based in our Leeds office on a hybrid basis. In this newly created role, you'll deliver high quality, timely and pragmatic employee relations advice, expertly guiding managers through both formal and informal processes to achieve fair, consistent and legally compliant outcomes. You'll act as a trusted partner to the business, balancing risk, best practice and commercial priorities while driving early resolution of people issues. A key focus of the role, will be to coach and upskill managers, building their confidence and capability to handle employee matters effectively, and helping to raise people management standards across the board. You'll also play an active role in shaping and continuously improving ER policies and practice ensuring they are fit for the future. Some of the key deliverables will include: Delivery & Planning Manage ER caseloads (disciplinary, grievance, performance, sickness) ensuring consistency, accurate recording and compliance with employment law and company policy. Provide advice and coaching to managers on ER matters, enabling timely issue resolution and building capability to manage cases confidently and independently. Develop and improve ER frameworks including policies, processes, guidance, toolkits and template documentation, aligned to best practice and organisational needs. Drive proactive ER improvement through trend analysis, risk identification and delivery of ER related training and communications. Relationship Management Build strong working relationships with managers, HR colleagues and key stakeholders to deliver a consistent ER service. Provide clear, balanced and pragmatic advice, outlining options, risks and recommended approaches. Coach and guide managers to take ownership of people issues, encouraging early, informal resolution where appropriate. Work collaboratively across the wider HR Services function to support people processes. Seek feedback from managers and colleagues to continuously improve ER service delivery and ways of working. Operational delivery Provide timely, high quality ER advice in line with service standards, supporting complex policy interpretation and ensuring managers understand their roles and responsibilities. Support and attend ER processes including investigations, hearings and appeals, consultation, TUPE and redundancy activities, preparing documentation, accurate records, letters and notes as required. Coach and upskill managers throughout ER procedures, using, data, insight and practical guidance to build confidence and proactively manage absence, performance and ER risk. Use data, reporting and legal insight to identify trends, influence improvements in policy and practice, and ensure ways of working remain aligned with current employment law. What we're looking for: Proven experience in managing complex ER cases. Strong working knowledge of employment law and its application to casework. Demonstrable experience in supporting managers through formal processes. Excellent written and verbal communication skills. Ability to analyse information, identify patterns and propose solutions. Previous experience working in a large, complex or unionised environment. Ideally, exposure to policy review or development. Previous experience in the delivery of manager training or coaching. Benefits 25 Days Holiday plus Bank Holidays. Pension with a leading provider and up to 8% employer contribution. Personal Wellbeing and Volunteer Days. Private Medical Insurance. Salary sacrifice car scheme (Hybrid/Electric Vehicle). Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice). Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Pertemps London
HR / People Advisor
Pertemps London
HR People Advisor (3 Month Temp) - £24.42 per hour - Hybrid / Central London Join a respected healthcare membership organisation and trade union as their next HR People Advisor, supporting a passionate People & Organisational Development team. If you're a confident HR generalist who thrives on variety, problem solving and partnering with managers, this is a great opportunity to make an impact quickly. This is a temporary role, starting ASAP for an initial 3 month assignment, paying £24.42 per hour (PAYE). You'll work on a hybrid basis, spending around 2-3 days per week in their Central London office. What you'll be doing Working closely with the People Business Partner and the wider team, you'll deliver a proactive, solution focused People & OD service. Your work will span the full employee lifecycle, combining day to day advisory support with project involvement. You will: Provide a comprehensive generalist People & OD service to managers and employees Offer confidential, solutions focused HR advice on a wide range of employee relations and people issues Manage your own ER caseload, encouraging informal resolution where possible and coaching managers through processes Approve changes to terms and conditions and ensure accurate, timely contractual documentation Maintain accurate establishment data for your business areas, resolving discrepancies and ensuring data integrity Conduct leaver interviews, analyse exit feedback and identify emerging themes Prepare workforce and HR reports, ensuring accuracy and timely delivery What you'll bring We're looking for someone who can hit the ground running with strong HR generalist experience and a collaborative, people centred approach. You'll ideally have: Solid HR & OD knowledge aligned to the CIPD Profession Map, including employment law, performance management, wellbeing, and EDI Awareness of payroll and salary administration CIPD Level 5 (or equivalent experience) Experience providing HR advice across the full employee lifecycle A track record of managing a varied HR caseload (absence, performance, ER, fixed term contracts, flexible working) Experience supporting organisational culture and change initiatives Strong digital skills, including confident use of MS Word, Excel, Outlook and PowerPoint
May 01, 2026
Full time
HR People Advisor (3 Month Temp) - £24.42 per hour - Hybrid / Central London Join a respected healthcare membership organisation and trade union as their next HR People Advisor, supporting a passionate People & Organisational Development team. If you're a confident HR generalist who thrives on variety, problem solving and partnering with managers, this is a great opportunity to make an impact quickly. This is a temporary role, starting ASAP for an initial 3 month assignment, paying £24.42 per hour (PAYE). You'll work on a hybrid basis, spending around 2-3 days per week in their Central London office. What you'll be doing Working closely with the People Business Partner and the wider team, you'll deliver a proactive, solution focused People & OD service. Your work will span the full employee lifecycle, combining day to day advisory support with project involvement. You will: Provide a comprehensive generalist People & OD service to managers and employees Offer confidential, solutions focused HR advice on a wide range of employee relations and people issues Manage your own ER caseload, encouraging informal resolution where possible and coaching managers through processes Approve changes to terms and conditions and ensure accurate, timely contractual documentation Maintain accurate establishment data for your business areas, resolving discrepancies and ensuring data integrity Conduct leaver interviews, analyse exit feedback and identify emerging themes Prepare workforce and HR reports, ensuring accuracy and timely delivery What you'll bring We're looking for someone who can hit the ground running with strong HR generalist experience and a collaborative, people centred approach. You'll ideally have: Solid HR & OD knowledge aligned to the CIPD Profession Map, including employment law, performance management, wellbeing, and EDI Awareness of payroll and salary administration CIPD Level 5 (or equivalent experience) Experience providing HR advice across the full employee lifecycle A track record of managing a varied HR caseload (absence, performance, ER, fixed term contracts, flexible working) Experience supporting organisational culture and change initiatives Strong digital skills, including confident use of MS Word, Excel, Outlook and PowerPoint
CV Screen Ltd
Director - Survey and Estates
CV Screen Ltd City, Birmingham
Head of Estates PFI Fully Remote - UK £110k plus benefits A fantastic opportunity has arisen for an experienced Head of Estates to join a market-leading consultancy specialising in asset management and PFI environments. Offering a salary of £110,000 plus excellent benefits, this fully remote UK-based role provides the chance to lead high-profile projects across both public and private sector clients. Our client has an established reputation spanning over a decade, employs a highly skilled national team, and delivers strategic advisory services across complex estates portfolios. This is a senior leadership role with real influence on project delivery, client outcomes and long-term strategy. Duties & Responsibilities • Lead asset condition and estates projects, acting as the key point of contact for clients • Oversee procurement, delivery and quality assurance of asset surveys and associated works • Manage project performance, including budgets, resources and programme delivery • Build and maintain strong relationships with stakeholders across PFI and FM environments • Support business growth through identifying opportunities and contributing to strategic planning What Experience is Required • Proven leadership experience within estates, PFI or asset management environments • Strong background in delivering complex projects with commercial and operational accountability • Excellent stakeholder management skills with the ability to influence at senior level Salary & Benefits • Salary of £110,000 • Excellent benefits package including pension, bonus and flexible working • Fully remote role with national project exposure Location This is a fully remote role within the UK, with travel as required. Easily commutable areas include London, Birmingham, Manchester, Leeds, Bristol and Milton Keynes. How to Apply To apply, please send your CV in strict confidence to Kate Morgan at CV Screen. Alternate Job Titles Director of Estates Head of Asset Management PFI Estates Director Senior Estates Consultant CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
May 01, 2026
Full time
Head of Estates PFI Fully Remote - UK £110k plus benefits A fantastic opportunity has arisen for an experienced Head of Estates to join a market-leading consultancy specialising in asset management and PFI environments. Offering a salary of £110,000 plus excellent benefits, this fully remote UK-based role provides the chance to lead high-profile projects across both public and private sector clients. Our client has an established reputation spanning over a decade, employs a highly skilled national team, and delivers strategic advisory services across complex estates portfolios. This is a senior leadership role with real influence on project delivery, client outcomes and long-term strategy. Duties & Responsibilities • Lead asset condition and estates projects, acting as the key point of contact for clients • Oversee procurement, delivery and quality assurance of asset surveys and associated works • Manage project performance, including budgets, resources and programme delivery • Build and maintain strong relationships with stakeholders across PFI and FM environments • Support business growth through identifying opportunities and contributing to strategic planning What Experience is Required • Proven leadership experience within estates, PFI or asset management environments • Strong background in delivering complex projects with commercial and operational accountability • Excellent stakeholder management skills with the ability to influence at senior level Salary & Benefits • Salary of £110,000 • Excellent benefits package including pension, bonus and flexible working • Fully remote role with national project exposure Location This is a fully remote role within the UK, with travel as required. Easily commutable areas include London, Birmingham, Manchester, Leeds, Bristol and Milton Keynes. How to Apply To apply, please send your CV in strict confidence to Kate Morgan at CV Screen. Alternate Job Titles Director of Estates Head of Asset Management PFI Estates Director Senior Estates Consultant CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

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