IT Administrator/Helpdesk - Long Term Contract or Permanent - Full Time - South Kensington - Large Institution - Early Start/Early Finish - Great Benefits Purpose of the IT Administrator/Helpdesk The IT Administrator/Helpdesk will ensure the provision of effective, efficient and professional administration of the Access Control System and ID card production, ensuring that technical security systems (primarily alarms) are maintained and utilised to their full value and regularly tested to prove they are fully operational and in good working condition. The IT Administrator/Helpdesk will be expected to deliver operationally excellent processes and provide a high level of customer service and support to all service users. Excellent organisational and interpersonal skills are essential, to enable the post-holder to build strong relationships and interact with all relevant departments, staff, students, and contractors. Key Responsibilities for the IT Administrator/Helpdesk Access Control & ID cards To provide an efficient and professional access control and ID card production service To assist adding newly installed card readers on to Access Control System Regular liaison with IT Dept, Estates Department Installation Manager and if required authorise Access Control to contractors and users To cover the ID Card counter as required Ensuring defective equipment are reported and repaired in timely manner Respond to high volume of email enquiries in a timely manner Technical Security Systems Assist in ensuring that all technical security systems are utilised to their full potential Support a regular testing regime to prove operational working of all alarms and systems Liaison with Estates Department Installation and Maintenance Manager and if required authorise systems contractors Locks and Keys Service Assist in the efficient management of wide Locks and Keys service Assist in ordering, receipt, distribution and recharging of all locks and keys required for repair, replacement and/or new projects The maintenance of an up-to-date computerised records Data Protection Assist the ID Office Supervisor in ensuring that all Departmental and data protection issues are dealt with in accordance with current legislation, policy and procedures Assist with the management of other evidence obtained through technology in accordance with current legislation and Policy Training Undertake any training to a standard acceptable, considered necessary to fulfil the requirements of the post Undertake a Lenel advanced administrator's course Other Carry out in a professional and diligent manner any other duties properly assignable to the post The IT Administrator/Helpdesk will be required to attend and perform duties, as required, at all locations
May 02, 2024
IT Administrator/Helpdesk - Long Term Contract or Permanent - Full Time - South Kensington - Large Institution - Early Start/Early Finish - Great Benefits Purpose of the IT Administrator/Helpdesk The IT Administrator/Helpdesk will ensure the provision of effective, efficient and professional administration of the Access Control System and ID card production, ensuring that technical security systems (primarily alarms) are maintained and utilised to their full value and regularly tested to prove they are fully operational and in good working condition. The IT Administrator/Helpdesk will be expected to deliver operationally excellent processes and provide a high level of customer service and support to all service users. Excellent organisational and interpersonal skills are essential, to enable the post-holder to build strong relationships and interact with all relevant departments, staff, students, and contractors. Key Responsibilities for the IT Administrator/Helpdesk Access Control & ID cards To provide an efficient and professional access control and ID card production service To assist adding newly installed card readers on to Access Control System Regular liaison with IT Dept, Estates Department Installation Manager and if required authorise Access Control to contractors and users To cover the ID Card counter as required Ensuring defective equipment are reported and repaired in timely manner Respond to high volume of email enquiries in a timely manner Technical Security Systems Assist in ensuring that all technical security systems are utilised to their full potential Support a regular testing regime to prove operational working of all alarms and systems Liaison with Estates Department Installation and Maintenance Manager and if required authorise systems contractors Locks and Keys Service Assist in the efficient management of wide Locks and Keys service Assist in ordering, receipt, distribution and recharging of all locks and keys required for repair, replacement and/or new projects The maintenance of an up-to-date computerised records Data Protection Assist the ID Office Supervisor in ensuring that all Departmental and data protection issues are dealt with in accordance with current legislation, policy and procedures Assist with the management of other evidence obtained through technology in accordance with current legislation and Policy Training Undertake any training to a standard acceptable, considered necessary to fulfil the requirements of the post Undertake a Lenel advanced administrator's course Other Carry out in a professional and diligent manner any other duties properly assignable to the post The IT Administrator/Helpdesk will be required to attend and perform duties, as required, at all locations
Main Purpose of Job To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers. To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. To provide out of hours support for all other departments. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that our clients service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Working as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern
May 02, 2024
Full time
Main Purpose of Job To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers. To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. To provide out of hours support for all other departments. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys to ensure that our clients service levels are met. To process sales orders for prepaid airtime cards for agreed customers To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products are services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Working as part of a team providing 24/7 support, working 12 hour shifts both days and nights, with a 4 on 4 off shift pattern
Based in Hospital in Saffron Walden, pay £12.05 per hour, enhanced DBS will be required. To ensure that meals and food trolleys are prepared in a timely manner. To monitor that all cook chill meals, where appropriate, are regenerated to the correcttemperature prior to service. Responsible for ensuring staff record temperatures of both regenerated and chilled food and is it documented. Responsible to ensure that all items required for the production and service of meals are ordered in a timely fashion and that deliveries are checked off and stored appropriately. This will include both food and no-food items such as cleaning materials. To be responsible for ensuring all deliveries are checked against delivery notes and that items are 'fit for purpose'. You will also be responsible for ensuring that stock is rotated (for example FIFO and observing best before dates) in order that waste is minimised. To monitor food served to patients and customers is well presented when served, and portion control is adhered to. To ensure that where food is prepared on site that this is done safely and that the correct procedures, i.e. HACCP are adhered to at all times. To report any issues with kitchen equipment to either or both the Estates Helpdesk and/or the Facilities Supervisor in order that they can be resolved with the minimum delay. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ
May 02, 2024
Full time
Based in Hospital in Saffron Walden, pay £12.05 per hour, enhanced DBS will be required. To ensure that meals and food trolleys are prepared in a timely manner. To monitor that all cook chill meals, where appropriate, are regenerated to the correcttemperature prior to service. Responsible for ensuring staff record temperatures of both regenerated and chilled food and is it documented. Responsible to ensure that all items required for the production and service of meals are ordered in a timely fashion and that deliveries are checked off and stored appropriately. This will include both food and no-food items such as cleaning materials. To be responsible for ensuring all deliveries are checked against delivery notes and that items are 'fit for purpose'. You will also be responsible for ensuring that stock is rotated (for example FIFO and observing best before dates) in order that waste is minimised. To monitor food served to patients and customers is well presented when served, and portion control is adhered to. To ensure that where food is prepared on site that this is done safely and that the correct procedures, i.e. HACCP are adhered to at all times. To report any issues with kitchen equipment to either or both the Estates Helpdesk and/or the Facilities Supervisor in order that they can be resolved with the minimum delay. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
May 01, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
May 01, 2024
Full time
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
Recruitment Consultant Overview Low Carbon Recruitment Ltd are looking for a Recruitment Consultant with 2-3 years experience to join our team based in Fareham, Hampshire. We are looking for a Consultant who is keen to further their skillset and progress within a growing business with a clear roadmap to progress to Senior & Principal. We can offer full further training, a number of courses and support on your desk from day 1, with many roles available to work immediately. Experience within Renewable Energy, M&E/ Building Services or a similar industry would be highly advantageous but not essential. Collectively, we have over 25 years experience in recruitment and specialise within exciting industries such as Renewable Energy that are truly future proof. As the UK and other countries stive to move closer to Net Zero, we believe we can play an active role in shaping a more sustainable future, one hire at a time. We are a small team, the business has been operating for almost 3 years yet we have seen huge growth year on year and want to help Consultants to progress their careers. No more being stuck in the same place or being just a number in a large organisation! As we grow we want people to develop into the area s they want to, whether that is Principal Consultant, Management or Associate Director level. We partner with SME s installation companies, service providers and manufacturers in the Renewable Energy, M&E & Building Services Sectors working on a range of roles from Administration to Engineers, Supervisory, Management, Sales, Design and Director level position. This is a 360 role based around candidate sourcing, business development and account management though you will be given further training and support on all elements of the role. You will be joining a warm desk with vacancies to focus on from day one, with further support on business development, introduction to companies who are warm leads, allowing you to earn commission immediately. Recruitment Consultant Requirements 2-3 years experience recruiting in recruitment (Renewable Energy/ M&E/ Building Services industries or a similar industry would be highly advantageous) A good basis and understanding of candidate sourcing, account management and business development. Excellent telephone manner, administrative skills and willingness to train and progress Recruitment Consultant Salary & Remuneration Basic Salary £30K - £36K (OTE £50,000 - £80,000 + Year Bonus on top) Uncapped Commission scale starting at 20% ranging up to 50% Quarterly Bonuses of £1000 per quarter for achieving target (£4000 per year) Yearly Bonuses up to £40,000 for overachieving target 25 days Holiday + Bank Holidays Day of for your Birthday Full Sick Pay (Unlimited) £600 per year for travel & parking £50 phone allowance per month (£600 per year) Company Events (Quarterly, Summer Party, Christmas Party) Laptop, Phone Taste Card & Other Perks Training and ongoing progression Company Pension Scheme
May 01, 2024
Full time
Recruitment Consultant Overview Low Carbon Recruitment Ltd are looking for a Recruitment Consultant with 2-3 years experience to join our team based in Fareham, Hampshire. We are looking for a Consultant who is keen to further their skillset and progress within a growing business with a clear roadmap to progress to Senior & Principal. We can offer full further training, a number of courses and support on your desk from day 1, with many roles available to work immediately. Experience within Renewable Energy, M&E/ Building Services or a similar industry would be highly advantageous but not essential. Collectively, we have over 25 years experience in recruitment and specialise within exciting industries such as Renewable Energy that are truly future proof. As the UK and other countries stive to move closer to Net Zero, we believe we can play an active role in shaping a more sustainable future, one hire at a time. We are a small team, the business has been operating for almost 3 years yet we have seen huge growth year on year and want to help Consultants to progress their careers. No more being stuck in the same place or being just a number in a large organisation! As we grow we want people to develop into the area s they want to, whether that is Principal Consultant, Management or Associate Director level. We partner with SME s installation companies, service providers and manufacturers in the Renewable Energy, M&E & Building Services Sectors working on a range of roles from Administration to Engineers, Supervisory, Management, Sales, Design and Director level position. This is a 360 role based around candidate sourcing, business development and account management though you will be given further training and support on all elements of the role. You will be joining a warm desk with vacancies to focus on from day one, with further support on business development, introduction to companies who are warm leads, allowing you to earn commission immediately. Recruitment Consultant Requirements 2-3 years experience recruiting in recruitment (Renewable Energy/ M&E/ Building Services industries or a similar industry would be highly advantageous) A good basis and understanding of candidate sourcing, account management and business development. Excellent telephone manner, administrative skills and willingness to train and progress Recruitment Consultant Salary & Remuneration Basic Salary £30K - £36K (OTE £50,000 - £80,000 + Year Bonus on top) Uncapped Commission scale starting at 20% ranging up to 50% Quarterly Bonuses of £1000 per quarter for achieving target (£4000 per year) Yearly Bonuses up to £40,000 for overachieving target 25 days Holiday + Bank Holidays Day of for your Birthday Full Sick Pay (Unlimited) £600 per year for travel & parking £50 phone allowance per month (£600 per year) Company Events (Quarterly, Summer Party, Christmas Party) Laptop, Phone Taste Card & Other Perks Training and ongoing progression Company Pension Scheme
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Recruitment Consultant - Fire, Gas & Electrical - St Paul's, London 28K- 40K Per annum (salary negotiable dependent on experience) OTE 60K- 80K + Rewards & Incentives. Do you want to work for a well established leading recruitment organisation that combines a fun vibrant working culture with industry leading support, training and career development? Daniel Owen is one of the largest specialist construction recruitment agencies across the UK providing a first-class recruitment service to all clients and candidates. Due to significant growth, there is an exciting opportunity to join the Property Services team in our London office, specialising in fire, gas and electrical on both a temp and perm basis within the social housing sector. The property services sector at DO has skyrocketed in recent years and now is home to majority of our top performers and billers. With the candidates being down to earth and the clients being responsive and always a pleasure to service there is no other team that you will see such rapid success in. The roles you would recruit for include but are not limited to Gas Engineers, Electricians, Electrical Testers, Managers and Supervisors. You will be working with an established Client base, but also with the opportunity to develop new relationships across the Essex and London area. Daniel Owen have been working in this market for over 37 years and have an exceptional reputation in this industry, covering blue collar, white collar and business support roles. You will work in partnership with all of these divisions to maximise your business opportunities and develop your desk. With 12 offices nationally, Daniel Owen is an award winning business, recently being ranked 38 in the Recruiter's Hot 100. You will have the luxury of working in an environment with a great infrastructure and elements of a corporate organisation but you are known by name and valued to us. We pride ourselves on our vibrant and rewarding culture, every win big or small is celebrated and there is a real family feel where everyone is part of the same team. You will also enjoy our employee benefits package including holiday buy and sell back scheme, private medical insurance, contributory pension scheme, life assurance policy and 25 days a year holiday. In Return a Recruitment Consultant at Daniel Owen gets: Flexible benefits package : Holiday buy and sell back scheme, plus a day off for your birthday and Christmas, competitive base salary, generous commission scheme, contributory pension scheme, private health care, life assurance and Rewards : Quarterly incentives, reward-based events, company funded holidays to locations such as Marbella, Prague, Manchester & more. Become a recruitment expert : Enrolment on our bespoke and highly successful training programme, allowing you to progress your career within Daniel Owen and become an expert in the industry. Fast track your career : Rapid career progression with promotions typically every 12-18 months, offering clear and achievable goals for advancement opportunities. Expand your knowledge : Fully funded Recruitment qualifications What you will be doing as a Recruitment Consultant? Managing and maintaining client relationships through the fulfilment of needs and expectations Sourcing and selecting candidates for each role Adhering to company values Managing candidate administration including time sheets and right to work documentation Using job boards to conduct CV searches and post job adverts Using our tailored data base to assist you when searching for candidates Using social media platforms like LinkedIn to become an expert in the industry If you could see yourself being a part of this team and a company who values and develops their employees, please reach out to our Talent Acquisition team. LON123
May 01, 2024
Full time
Recruitment Consultant - Fire, Gas & Electrical - St Paul's, London 28K- 40K Per annum (salary negotiable dependent on experience) OTE 60K- 80K + Rewards & Incentives. Do you want to work for a well established leading recruitment organisation that combines a fun vibrant working culture with industry leading support, training and career development? Daniel Owen is one of the largest specialist construction recruitment agencies across the UK providing a first-class recruitment service to all clients and candidates. Due to significant growth, there is an exciting opportunity to join the Property Services team in our London office, specialising in fire, gas and electrical on both a temp and perm basis within the social housing sector. The property services sector at DO has skyrocketed in recent years and now is home to majority of our top performers and billers. With the candidates being down to earth and the clients being responsive and always a pleasure to service there is no other team that you will see such rapid success in. The roles you would recruit for include but are not limited to Gas Engineers, Electricians, Electrical Testers, Managers and Supervisors. You will be working with an established Client base, but also with the opportunity to develop new relationships across the Essex and London area. Daniel Owen have been working in this market for over 37 years and have an exceptional reputation in this industry, covering blue collar, white collar and business support roles. You will work in partnership with all of these divisions to maximise your business opportunities and develop your desk. With 12 offices nationally, Daniel Owen is an award winning business, recently being ranked 38 in the Recruiter's Hot 100. You will have the luxury of working in an environment with a great infrastructure and elements of a corporate organisation but you are known by name and valued to us. We pride ourselves on our vibrant and rewarding culture, every win big or small is celebrated and there is a real family feel where everyone is part of the same team. You will also enjoy our employee benefits package including holiday buy and sell back scheme, private medical insurance, contributory pension scheme, life assurance policy and 25 days a year holiday. In Return a Recruitment Consultant at Daniel Owen gets: Flexible benefits package : Holiday buy and sell back scheme, plus a day off for your birthday and Christmas, competitive base salary, generous commission scheme, contributory pension scheme, private health care, life assurance and Rewards : Quarterly incentives, reward-based events, company funded holidays to locations such as Marbella, Prague, Manchester & more. Become a recruitment expert : Enrolment on our bespoke and highly successful training programme, allowing you to progress your career within Daniel Owen and become an expert in the industry. Fast track your career : Rapid career progression with promotions typically every 12-18 months, offering clear and achievable goals for advancement opportunities. Expand your knowledge : Fully funded Recruitment qualifications What you will be doing as a Recruitment Consultant? Managing and maintaining client relationships through the fulfilment of needs and expectations Sourcing and selecting candidates for each role Adhering to company values Managing candidate administration including time sheets and right to work documentation Using job boards to conduct CV searches and post job adverts Using our tailored data base to assist you when searching for candidates Using social media platforms like LinkedIn to become an expert in the industry If you could see yourself being a part of this team and a company who values and develops their employees, please reach out to our Talent Acquisition team. LON123
Service Desk Team Leader South Tyneside 32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader South Tyneside 32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Switched On London has an exciting opportunity for an experienced Gas Manager or Supervisor to join the team. Looking for a new challenge? Join Switched on London's busy, fast-paced, and varied day to day role where you can provide excellent customer service skills and further develop and grow the Gas and Heating Team. The position is available immediately at our office based on Garratt Lane close to Earlsfield Station, SW18. Ideally the candidate lives within a 5-8 mile radius of Earlsfield. The Company has also achieved MCS approval for the install of Air Source Heat Pumps and future opportunities are available to install and maintain these future low carbon technologies within this role. The Role: Basic salary: 55,000 - 65,000 per annum Working Hours: Monday - Friday. 10 hours per day inc lunch Managing the Gas and Heating Department, reporting to Directors. Main Responsibilities: To provide excellent customer service to all Switched On London customers assisting existing Gas and Heating customers with their queries via phone, email, and text. To manage the Gas and Heating teams diaries correctly ensuring they are geographically appropriate, and that they have the appropriate stock and information before any bookings are confirmed. Successful hand over of pre-planned scope to field team members and manage the Gas and Heating field-based team in line with HR policies and procedures. To ensure all Gas and Heating jobs are completed in a timely manner by the team, and to secure any ongoing work required by the customer converting into a job quickly and efficiently, thus reducing the number of complaints. Procure correct parts for jobs at a competitive price & time frame and manage stores stock in conjunction with procurement lead. To work with the Directors/Office Manager to help resolve any complaints that arise within the Gas and Heating team. Ensure that all quotes relayed to the customers are correct, followed up and converted into jobs where possible and be accountable for the life span of each Gas and Heating job from quote to completion/invoice. To use the organisations IT systems including Commusoft and Zendesk as directed by the Directors. Responsible for the up-to-date training of the Gas and Heating Team To provide field technical assistance to team as required and attend job re-calls where technical assistance or training is identified. Requirements: Experience of managing Gas and Heating Teams Vast experience in servicing and breakdowns of gas boilers and appliances essential ACS qualifications required: CCN1, CKR1, HTR1 and CENWAT or CEN1 and WAT1 G3 Unvented Hot water Cylinders desirable Full UK Driving Licence Clean DBS Experience with Commercial gas, Heat pumps, A/C and HIU's desirable but not essential. Company Benefits: Company vehicle, fuel and Company charge card All parking and ULEZ paid by the company Company Pension Training provided and funded externally 28 days annual leave, increasing annually. (inc BH) Bonus Scheme Wellness packages Uniform Opportunities of career development and progression Regular social events
May 01, 2024
Full time
Switched On London has an exciting opportunity for an experienced Gas Manager or Supervisor to join the team. Looking for a new challenge? Join Switched on London's busy, fast-paced, and varied day to day role where you can provide excellent customer service skills and further develop and grow the Gas and Heating Team. The position is available immediately at our office based on Garratt Lane close to Earlsfield Station, SW18. Ideally the candidate lives within a 5-8 mile radius of Earlsfield. The Company has also achieved MCS approval for the install of Air Source Heat Pumps and future opportunities are available to install and maintain these future low carbon technologies within this role. The Role: Basic salary: 55,000 - 65,000 per annum Working Hours: Monday - Friday. 10 hours per day inc lunch Managing the Gas and Heating Department, reporting to Directors. Main Responsibilities: To provide excellent customer service to all Switched On London customers assisting existing Gas and Heating customers with their queries via phone, email, and text. To manage the Gas and Heating teams diaries correctly ensuring they are geographically appropriate, and that they have the appropriate stock and information before any bookings are confirmed. Successful hand over of pre-planned scope to field team members and manage the Gas and Heating field-based team in line with HR policies and procedures. To ensure all Gas and Heating jobs are completed in a timely manner by the team, and to secure any ongoing work required by the customer converting into a job quickly and efficiently, thus reducing the number of complaints. Procure correct parts for jobs at a competitive price & time frame and manage stores stock in conjunction with procurement lead. To work with the Directors/Office Manager to help resolve any complaints that arise within the Gas and Heating team. Ensure that all quotes relayed to the customers are correct, followed up and converted into jobs where possible and be accountable for the life span of each Gas and Heating job from quote to completion/invoice. To use the organisations IT systems including Commusoft and Zendesk as directed by the Directors. Responsible for the up-to-date training of the Gas and Heating Team To provide field technical assistance to team as required and attend job re-calls where technical assistance or training is identified. Requirements: Experience of managing Gas and Heating Teams Vast experience in servicing and breakdowns of gas boilers and appliances essential ACS qualifications required: CCN1, CKR1, HTR1 and CENWAT or CEN1 and WAT1 G3 Unvented Hot water Cylinders desirable Full UK Driving Licence Clean DBS Experience with Commercial gas, Heat pumps, A/C and HIU's desirable but not essential. Company Benefits: Company vehicle, fuel and Company charge card All parking and ULEZ paid by the company Company Pension Training provided and funded externally 28 days annual leave, increasing annually. (inc BH) Bonus Scheme Wellness packages Uniform Opportunities of career development and progression Regular social events
2nd Line Service Desk Engineer Epsom, KT17 4NL £35,000 - £40,000 per annum Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process We are looking for a 2nd Line Service Desk Engineer who has the following skills and experience: Minimum 3 years previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Good experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably). Azure knowledge preferred. Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Service Desk Engineer, please click apply online and upload an updated copy of your CV.
May 01, 2024
Full time
2nd Line Service Desk Engineer Epsom, KT17 4NL £35,000 - £40,000 per annum Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process We are looking for a 2nd Line Service Desk Engineer who has the following skills and experience: Minimum 3 years previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Good experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably). Azure knowledge preferred. Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Service Desk Engineer, please click apply online and upload an updated copy of your CV.
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
May 01, 2024
Full time
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
May 01, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Summary We have an opportunity for a Holidays Operations Team Leader to work at 12 of our stunning holiday cottages in South East Cornwall near Polruan, specifically at Triggabrowne, Pont Pill and Lansallos. You will assist the Holidays Operations Assistant Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction. You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places. The role entails being out and about at the holiday cottages as well as some desk-based admin tasks and some Saturday work. A flexible approach to working and self-motivation will be needed in this varied role. Duration: Permanent Hours: 22.5 hours per week. Salary: £13,618.80 per annum Internally you will be known as 'Holidays Operation Team Leader' You will need to be able to get to the cottages and remote locations independently and confident driving in country lanes. You will be part of a larger portfolio within the South East and Heart of Cornwall Holidays Team managed by the Holidays Operations Manager. You will be keen to share experiences and good working practises within the wider team and support them when needed. You will be keen to ensure consistency across the portfolio. What it's like to work here To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video. For our visitors outdoor life at Pont Pill along the Fowey River focusses on the quay which is perfect for wildlife. For those staying at Triggabrowne it's the gorgeous Cornish countryside that surrounds the cottages that makes their stay special along with the network of footpaths to walk the rugged Cornish coastline and a scramble down to tiny beaches and coves and of course Lantic Bay. Our Lansallos cottages have commanding views over the rolling hills down to the sea. What you'll be doing You will support the team of Holidays Operation Assistants to meet the high standards of cleanliness and presentation in the holiday cottages. You'll help with induction and training of new team members. You will assist the team with their E-learning. You will be happy to take calls from the team and support them remotely or on site. You will step-in to cover changeovers yourself when needed. You will be confident in carrying out admin tasks such as printing notices, using checklists and checking bookings and familiar with staff rotas. You will provided with a laptop, a mobile and can choose to work in the cottages, at home or hot desk at one of our office locations. You will work with the team to ensure they work efficiently and have what they need to deliver the standards. You will procure items for the cottages checking the inventory regularly. You will purchase and manage stock for the stores to ensure that the team has everything they need. You will work closely with our partners and suppliers. You will ensure that the guests are supplied with the Welcome offers and additional supplies they may choose to purchase on site. You will co-ordinate with our Holidays Team and Guest Relations to assist the guests. You will attend Holidays meetings both in person and remotely to keep up to date with operational delivery changes and ensure consistency across all our offers nationally. You will report maintenance issues, find solutions and fix minor issues yourself, keeping track of repairs and replacing broken items. You will work with our regular contractors. You will carry out risk and compliance tasks making sure everyone is safe. You will be familiar with Fire Safety, Hazardous Substances and PPE. You will carry out workplace inspections and deal with any accidents or incidents in a timely way. You will work with our gardener and with the local countryside ranger team understanding our contribution to conservation. Please read the role profile attached. Who we're looking for We'd love to hear from you if you have: practical experience in an operational role in a holiday operating environment a good understanding of necessary standards of housekeeping, presentation and maintenance some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
May 01, 2024
Full time
Summary We have an opportunity for a Holidays Operations Team Leader to work at 12 of our stunning holiday cottages in South East Cornwall near Polruan, specifically at Triggabrowne, Pont Pill and Lansallos. You will assist the Holidays Operations Assistant Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction. You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places. The role entails being out and about at the holiday cottages as well as some desk-based admin tasks and some Saturday work. A flexible approach to working and self-motivation will be needed in this varied role. Duration: Permanent Hours: 22.5 hours per week. Salary: £13,618.80 per annum Internally you will be known as 'Holidays Operation Team Leader' You will need to be able to get to the cottages and remote locations independently and confident driving in country lanes. You will be part of a larger portfolio within the South East and Heart of Cornwall Holidays Team managed by the Holidays Operations Manager. You will be keen to share experiences and good working practises within the wider team and support them when needed. You will be keen to ensure consistency across the portfolio. What it's like to work here To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video. For our visitors outdoor life at Pont Pill along the Fowey River focusses on the quay which is perfect for wildlife. For those staying at Triggabrowne it's the gorgeous Cornish countryside that surrounds the cottages that makes their stay special along with the network of footpaths to walk the rugged Cornish coastline and a scramble down to tiny beaches and coves and of course Lantic Bay. Our Lansallos cottages have commanding views over the rolling hills down to the sea. What you'll be doing You will support the team of Holidays Operation Assistants to meet the high standards of cleanliness and presentation in the holiday cottages. You'll help with induction and training of new team members. You will assist the team with their E-learning. You will be happy to take calls from the team and support them remotely or on site. You will step-in to cover changeovers yourself when needed. You will be confident in carrying out admin tasks such as printing notices, using checklists and checking bookings and familiar with staff rotas. You will provided with a laptop, a mobile and can choose to work in the cottages, at home or hot desk at one of our office locations. You will work with the team to ensure they work efficiently and have what they need to deliver the standards. You will procure items for the cottages checking the inventory regularly. You will purchase and manage stock for the stores to ensure that the team has everything they need. You will work closely with our partners and suppliers. You will ensure that the guests are supplied with the Welcome offers and additional supplies they may choose to purchase on site. You will co-ordinate with our Holidays Team and Guest Relations to assist the guests. You will attend Holidays meetings both in person and remotely to keep up to date with operational delivery changes and ensure consistency across all our offers nationally. You will report maintenance issues, find solutions and fix minor issues yourself, keeping track of repairs and replacing broken items. You will work with our regular contractors. You will carry out risk and compliance tasks making sure everyone is safe. You will be familiar with Fire Safety, Hazardous Substances and PPE. You will carry out workplace inspections and deal with any accidents or incidents in a timely way. You will work with our gardener and with the local countryside ranger team understanding our contribution to conservation. Please read the role profile attached. Who we're looking for We'd love to hear from you if you have: practical experience in an operational role in a holiday operating environment a good understanding of necessary standards of housekeeping, presentation and maintenance some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Job Title: Transport Scheduler Location: Ballindalloch Salary: £36,000 - £40,000 Job Type: Full Time, Permanent A&F Grant Ltd's fleet is ever growing and the Company is currently operating around 46 bulk liquid tankers, nationwide. The Company has an experienced workforce and are proud of their low staff turnover rate. The Company specialises in farm and mill deliveries and all drivers have vast experience in delivering to sometimes very difficult and inaccessible locations. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: The primary function of this position is a shared responsibility to manage the nationwide distribution of Molasses utilising a fleet of 15 vehicles and drivers, from our head office in Ballindalloch. The vehicles are based at four locations across the UK namely, Portbury, Liverpool, Nottingham and Grangemouth. In addition to managing the Company's own fleet, the Transport Planner would be required to schedule loads for and liaise with several sub-contractors. Crucial to the success of this position is the ability to maintain regular and effective dialogue with the customer at all times, ensuring that they are notified of any incidents, delays or problems which may affect the service provided to their customer timeously and accurately. You should be highly organised and be capable in prioritising your workload. Strong IT skills are essential as the position requires the post holder to make continual use of Excel spreadsheets, Mandata and Microsoft Outlook. Managing and motivating a team to ensure that the highest standards of service are achieved is mandatory, as is ensuring that the fleet is operated compliantly at all times. As the operation runs 24/7 7 days a week, once trained, there will be some requirements for being on call, weekend cover and holiday cover. If you are confident that you are capable of excelling in this challenging role, you will be rewarded with a competitive salary, 28 days holiday per annum (inclusive of bank holidays), a workplace pension and a friendly office environment. The Candidate: Transport Manager CPC (Desirable) Experience with Microsoft Packages Specialist Training Required: Bulk liquid haulage experience Previous transport planning experience UFAS/TASCC knowledge & understanding (desirable although training can be provided) Key Responsibilities and Accountabilities: Routing our vehicles across the UK in a cost-effective manner to maximise our profitability and ensure customer satisfaction taking into account the following: Ensuring the vehicles are fully compliant Drivers shifts and annual leave Paperwork and admin Routing of drivers to ensure work is completed within driver's hours and WTD regs Complete the necessary reviews of and ongoing maintenance of delivery routes First point of contact for all drivers, driver briefings Organising within a dynamic transport environment Ensuring cost efficient load plans Communicating and liaising with customers Assisting other members of the Transport Team with the day to day operations Working with customers/suppliers/drivers and other traffic desks, planning routes and scheduling delivery times to ensure the smooth running of the operation Prioritising workload, route planning driver brief and de-brief Strong organisational skills for planning schedules, journeys and loads Proactively work to avoid late deliveries Ability to work flexibly and to make decisions quickly Excellent communication skills and the ability to deal with people at all levels Benefits: 4% Employer contribution to your pension Company accident policy Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Office Administrator, Administrator, Admin Assistant, Support Administrator, Business Support, Office Coordinator, Logistics Assistant, Distribution Assistant, Logistics Coordinator, Warehouse Coordinator, Transport Coordinator, Logistics Supervisor, Warehouse Operations, Transport Supervisor, Stock Control coordinator, Supply Chain coordinator, Stock Control Supervisor, Business Administration, Office Management, Clerical Assistant, Plant Operator, HND, GNVQ will also be considered for this role JBRP1_UKTJ
May 01, 2024
Full time
Job Title: Transport Scheduler Location: Ballindalloch Salary: £36,000 - £40,000 Job Type: Full Time, Permanent A&F Grant Ltd's fleet is ever growing and the Company is currently operating around 46 bulk liquid tankers, nationwide. The Company has an experienced workforce and are proud of their low staff turnover rate. The Company specialises in farm and mill deliveries and all drivers have vast experience in delivering to sometimes very difficult and inaccessible locations. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: The primary function of this position is a shared responsibility to manage the nationwide distribution of Molasses utilising a fleet of 15 vehicles and drivers, from our head office in Ballindalloch. The vehicles are based at four locations across the UK namely, Portbury, Liverpool, Nottingham and Grangemouth. In addition to managing the Company's own fleet, the Transport Planner would be required to schedule loads for and liaise with several sub-contractors. Crucial to the success of this position is the ability to maintain regular and effective dialogue with the customer at all times, ensuring that they are notified of any incidents, delays or problems which may affect the service provided to their customer timeously and accurately. You should be highly organised and be capable in prioritising your workload. Strong IT skills are essential as the position requires the post holder to make continual use of Excel spreadsheets, Mandata and Microsoft Outlook. Managing and motivating a team to ensure that the highest standards of service are achieved is mandatory, as is ensuring that the fleet is operated compliantly at all times. As the operation runs 24/7 7 days a week, once trained, there will be some requirements for being on call, weekend cover and holiday cover. If you are confident that you are capable of excelling in this challenging role, you will be rewarded with a competitive salary, 28 days holiday per annum (inclusive of bank holidays), a workplace pension and a friendly office environment. The Candidate: Transport Manager CPC (Desirable) Experience with Microsoft Packages Specialist Training Required: Bulk liquid haulage experience Previous transport planning experience UFAS/TASCC knowledge & understanding (desirable although training can be provided) Key Responsibilities and Accountabilities: Routing our vehicles across the UK in a cost-effective manner to maximise our profitability and ensure customer satisfaction taking into account the following: Ensuring the vehicles are fully compliant Drivers shifts and annual leave Paperwork and admin Routing of drivers to ensure work is completed within driver's hours and WTD regs Complete the necessary reviews of and ongoing maintenance of delivery routes First point of contact for all drivers, driver briefings Organising within a dynamic transport environment Ensuring cost efficient load plans Communicating and liaising with customers Assisting other members of the Transport Team with the day to day operations Working with customers/suppliers/drivers and other traffic desks, planning routes and scheduling delivery times to ensure the smooth running of the operation Prioritising workload, route planning driver brief and de-brief Strong organisational skills for planning schedules, journeys and loads Proactively work to avoid late deliveries Ability to work flexibly and to make decisions quickly Excellent communication skills and the ability to deal with people at all levels Benefits: 4% Employer contribution to your pension Company accident policy Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Office Administrator, Administrator, Admin Assistant, Support Administrator, Business Support, Office Coordinator, Logistics Assistant, Distribution Assistant, Logistics Coordinator, Warehouse Coordinator, Transport Coordinator, Logistics Supervisor, Warehouse Operations, Transport Supervisor, Stock Control coordinator, Supply Chain coordinator, Stock Control Supervisor, Business Administration, Office Management, Clerical Assistant, Plant Operator, HND, GNVQ will also be considered for this role JBRP1_UKTJ
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we'd like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)
May 01, 2024
Full time
Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we'd like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality - you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaning Workplace pension scheme £300 Refer a Friend Scheme Employee recognition Employee awards Social events Interest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability) Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets Shopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility) Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial Assistance Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels Academy Access to fully funded apprenticeships (subject to eligibility) £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility) Access to Supported Study Scheme (subject to eligibility) Annual Free English Course accredited by UCL Centre for Languages & International Education Opportunity to explore other roles within Imperial London Hotels after 1 year of service Extended Benefits: Technology Scheme (subject to eligibility) Cycle to Work Scheme (subject to eligibility) Workplace Nursery Scheme (subject to eligibility) Electrical Car Scheme for senior management positions only (subject to eligibility)
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
May 01, 2024
Full time
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
May 01, 2024
Full time
Vacancy: IT Supervisor - LNG Location: London We are delighted to be working with one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, our client explores for, develops, and produces crude oil and natural gas globally. "We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization." Job Summary Commercial IT The primary focus of the Global Liquified Natural Gas (LNG) group is to provide commercial support to our equity LNG assets and the business units which manage them, manage existing LNG sales agreements, and market any excess LNG volumes from LNG projects. The Global LNG group is also responsible for developing new markets which can support current and future equity LNG assets, as well as being responsible for optimising any other LNG assets with the portfolio. The LNG IT Supervisor will play a pivotal role in shaping and driving the IT strategy for our newly formed LNG business. While being part of a global Commercial IT team, you will work closely with stakeholders across the global LNG value chain to build and influence the current and future technology needs that will set us up for years to come, including an LNG application portfolio, data strategy, infrastructure needs, and emerging technologies that will continue to increase productivity. A major key to success will be understanding and influencing the technology needs across the full value chain, from liquefaction, shipping, regasification, all the way through the marketing of the product. Under the day to day direction of the IT Manager (Commercial & Marine) based in Houston, Texas, this position will work in a collaborative team environment co-located with business personnel on the London Commercial trade floor. Job Description Primary Role Objectives Collaborate with LNG business leaders to understand their business requirements and translate them into IT solutions and initiatives that support the goals of the LNG group Develop and execute the IT strategy and roadmap for the LNG business, aligning IT investments with business priorities and objectives Lead a high-performing IT team dedicated to supporting the LNG group, including hiring, training, and development of staff Provide day to day supervisory direction to the London Commercial IT team including application support, infrastructure and desktop support Implement corporate IT policies, procedures, and best practices to ensure compliance, security, and efficiency across the LNG organisation Partner with Commercial and Marine IT to foster constructive relationships with external suppliers and partners to leverage their expertise and resources in delivering and maintaining IT solutions and services to the LNG business Participate in the selection, implementation, and maintenance of the IT systems, applications, and infrastructure required to support the full LNG value chain Drive continuous improvement and innovation within the organisation, leveraging emerging technologies and industry best practices to enhance business processes and productivity Provide business and application support, as well as functional guidance to global Commercial IT and LNG resources Collaborate with LNG business to understand and drive data strategy including data management, data reporting, and fostering a culture of data-driven decision making Working with all necessary parties (IT and business) to identify the root cause(s) of production system issues and defining and implementing (or coordinating the implementation of) solutions Partner with the Commercial and Marine business, as well as functional and enterprise IT support teams to identify, prioritise and deliver enhancements based on value/benefits utilising Agile methodology Serving as a liaison between Commercial LNG business and Enterprise IT teams to provide functional and technical support as needed Skills, Experience & Competencies Basic Requirements Bachelorâ s degree in MIS, Computer Science, Information Technology, Business or other related discipline Ability and willingness to provide day-to-day application support including participation in an after-hours on-call support rotation (including weekends and holidays) Considerable energy industry experience including experience supporting business applications Preferred Requirements Demonstrable Commercial Energy Trading and Risk Management experience Considerable working experience with ETRM applications like TriplePoint/Commodity XL (8.21 or newer preferred), Endur, RightAngle, etc. Proven experience with SQL Understanding of the LNG business and value chain Demonstrated interpersonal, teambuilding and relationship management skills Demonstrated leadership, communication, and organisational skills; ability to lead by example Business analysis, process improvement, and project management skills Operational and organisational change management skills Ability to initiate tasks including developing and executing small project plans Excellent verbal and written communications skills Ability to work effectively and diplomatically with people at all levels of the organisation, and with external customers, including experience managing vendor relationships A commitment to excellence in customer service and relationships Experience with .Net, C#, Power BI and Spotfire a plus Understanding of internal IT Security and SOX controls Proficiency with the Microsoft Office suite of products including Excel macros Understanding of data structures, ETL processes, and delivery of data analytics/reporting solutions With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Career Opportunities: Global Head of Service Management Office (29810) Requisition ID 29810 - Posted - London - Janus Henderson A career at Janus Henderson is more than a job, it's about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs and promotes excellence in service delivery of our digital product set. Oversee the development and implementation of policies, processes, and procedures to ensure effective and efficient service management practices aligned to our Agile and Product operating model. Monitor and report on compliance with service management policies and standards, identifying areas for improvement and driving continuous improvement initiatives. Lead the assessment and management of service management risks, ensuring that risks are identified, assessed, and mitigated appropriately. Drive the adoption of best practices in service management across the organization, providing guidance and support to all departments. Manage and develop the Service Management Office team, fostering a culture of excellence and continuous improvement. Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Excellent Health and Wellbeing benefits including corporate membership to Class Pass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more All-inclusive approach to Diversity, Equity and Inclusion Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Bachelor's degree in Business Administration, IT, or a related field. Master's degree preferred. Extensive experience in service management, with a strong background in service governance, risk and compliance. Proven leadership and management experience, with the ability to inspire and lead teams towards achieving strategic objectives. Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC 20000. Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies. Exceptional communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels. Proven track record of driving continuous improvement in service management practices . Nice to have skills Process management frameworks such as Lean, Lean Six Sigma. Agile operating experience such as SAFe. Financial Services experience/knowledge. Familiar with Digital Products. Understanding of Product Management framework. Supervisory responsibilities Yes Potential for growth Regular training Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .
May 01, 2024
Full time
Career Opportunities: Global Head of Service Management Office (29810) Requisition ID 29810 - Posted - London - Janus Henderson A career at Janus Henderson is more than a job, it's about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals. Lead the Service Management Office, setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs and promotes excellence in service delivery of our digital product set. Oversee the development and implementation of policies, processes, and procedures to ensure effective and efficient service management practices aligned to our Agile and Product operating model. Monitor and report on compliance with service management policies and standards, identifying areas for improvement and driving continuous improvement initiatives. Lead the assessment and management of service management risks, ensuring that risks are identified, assessed, and mitigated appropriately. Drive the adoption of best practices in service management across the organization, providing guidance and support to all departments. Manage and develop the Service Management Office team, fostering a culture of excellence and continuous improvement. Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Excellent Health and Wellbeing benefits including corporate membership to Class Pass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more All-inclusive approach to Diversity, Equity and Inclusion Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Bachelor's degree in Business Administration, IT, or a related field. Master's degree preferred. Extensive experience in service management, with a strong background in service governance, risk and compliance. Proven leadership and management experience, with the ability to inspire and lead teams towards achieving strategic objectives. Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC 20000. Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies. Exceptional communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels. Proven track record of driving continuous improvement in service management practices . Nice to have skills Process management frameworks such as Lean, Lean Six Sigma. Agile operating experience such as SAFe. Financial Services experience/knowledge. Familiar with Digital Products. Understanding of Product Management framework. Supervisory responsibilities Yes Potential for growth Regular training Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.