Job Title: IT Engineering Manager - Technical Support Salary: 40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
May 18, 2024
Full time
Job Title: IT Engineering Manager - Technical Support Salary: 40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
Job title: Infrastructure Engineer Location: Peterborough area (onsite) Salary: 40-50,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented Infrastructure Engineer to their established customer support team. This is an exciting opportunity to work across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Expert training and funding towards industry accreditations will be available. The Ideal Candidate Previous experience of 2nd-3rd line infrastructure support in either an internal facing or MSP environment. Excellent communication and customer service skills. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. Troubleshooting experience across a range of hardware and software issues. Experience with virtualisation and backup technologies, VOIP, and M365. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Experience with Windows server (Apply online only Ideally CCNA certified Driving licennce and acccess to own vehicle If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. Infrastructure Engineer / Infrastructure Support / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365 / Networks
May 18, 2024
Full time
Job title: Infrastructure Engineer Location: Peterborough area (onsite) Salary: 40-50,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented Infrastructure Engineer to their established customer support team. This is an exciting opportunity to work across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Expert training and funding towards industry accreditations will be available. The Ideal Candidate Previous experience of 2nd-3rd line infrastructure support in either an internal facing or MSP environment. Excellent communication and customer service skills. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. Troubleshooting experience across a range of hardware and software issues. Experience with virtualisation and backup technologies, VOIP, and M365. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Experience with Windows server (Apply online only Ideally CCNA certified Driving licennce and acccess to own vehicle If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. Infrastructure Engineer / Infrastructure Support / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365 / Networks
Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
May 17, 2024
Full time
Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical Escalation and Operational Support: Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency. Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed. Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution. Communication, Reporting, and Documentation: Establish and uphold a robust communication framework through formal and ad hoc meetings. Provide timely updates on service metrics and develop action plans to address client concerns. Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings. Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks. Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence. Key Technical Skills & Qualifications: Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development. Proficiency in organising engineer workloads and setting targets to ensure optimal performance. Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues. Comprehensive understanding of computer systems, mobile devices, and tech products. Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the past 5 years are required. Flexibility for on-call support and the ability to lift moderately heavy objects are necessary.
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
May 16, 2024
Full time
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required to do customer site visits. This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful organisation. Bristol IT MSP Southwest Client base Salary c£30000 23 Days holidays + Bank Mon - Fri 3 week rotational shift pattern 7.30am - 4pm, 9am - 5.30pm, 1.30pm - 10pm (late shift can be done remotely) Looking at appoint ASAP
May 15, 2024
Full time
Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required to do customer site visits. This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful organisation. Bristol IT MSP Southwest Client base Salary c£30000 23 Days holidays + Bank Mon - Fri 3 week rotational shift pattern 7.30am - 4pm, 9am - 5.30pm, 1.30pm - 10pm (late shift can be done remotely) Looking at appoint ASAP
Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills? Do you have recent experience of working for an IT Support company (MSP)? Are you keen to progress your career within a fantastic, supportive company who are really going places? If so, we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients; they recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner. Their aim is to make their clients' IT work in the best way for them. You can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best that they can! The successful candidate will be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. Salary: £35,000 - £42,000 Location: Finchley, N3 , with a hybrid working option of up to 3 days working from home Hours: Monday to Friday, 8.30 am - 6.00 pm Responsibilities for the 2nd Line Support Engineer: IT Support relating to technical issues involving Microsoft's core business applications and operating systems Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices Network Server - Experience preferred with Windows Server and Microsoft 365 Configure file, print and remote access services Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of enterprise email applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases To be successful, you will need to hold experience within the following areas: Recent experience of working in an MSP (IT Support Company) is an essential Microsoft Operating Systems, Desktop and Server (including Small Business Server) Active Directory, Exchange, SQL, Hyper-V, Office 365 Experience with macOS desktop operating systems Excellent Microsoft Office application knowledge Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.) Experience required with mobile device operating systems Experience with fundamentals of cyber security Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Experience with RDP, RDS, & Citrix Understanding of relationship between switches, access points, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of non-Cisco Firewall Technologies Working Knowledge of Wireless Technologies Do you have the required technical knowledge & experience? Engineer with 5 years MSP experience Minimum 4 years' experience in the following: - Office 365/Microsoft 365 - Switching, VLAN, Routing, Firewall Support - Mobile Device and Messaging Technology Support - Server Hardware Technologies (CPU/RAID/SCSI) Support - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
May 14, 2024
Full time
Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills? Do you have recent experience of working for an IT Support company (MSP)? Are you keen to progress your career within a fantastic, supportive company who are really going places? If so, we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients; they recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner. Their aim is to make their clients' IT work in the best way for them. You can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best that they can! The successful candidate will be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. Salary: £35,000 - £42,000 Location: Finchley, N3 , with a hybrid working option of up to 3 days working from home Hours: Monday to Friday, 8.30 am - 6.00 pm Responsibilities for the 2nd Line Support Engineer: IT Support relating to technical issues involving Microsoft's core business applications and operating systems Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices Network Server - Experience preferred with Windows Server and Microsoft 365 Configure file, print and remote access services Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of enterprise email applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases To be successful, you will need to hold experience within the following areas: Recent experience of working in an MSP (IT Support Company) is an essential Microsoft Operating Systems, Desktop and Server (including Small Business Server) Active Directory, Exchange, SQL, Hyper-V, Office 365 Experience with macOS desktop operating systems Excellent Microsoft Office application knowledge Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.) Experience required with mobile device operating systems Experience with fundamentals of cyber security Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Experience with RDP, RDS, & Citrix Understanding of relationship between switches, access points, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of non-Cisco Firewall Technologies Working Knowledge of Wireless Technologies Do you have the required technical knowledge & experience? Engineer with 5 years MSP experience Minimum 4 years' experience in the following: - Office 365/Microsoft 365 - Switching, VLAN, Routing, Firewall Support - Mobile Device and Messaging Technology Support - Server Hardware Technologies (CPU/RAID/SCSI) Support - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The Role PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN REASONABLE COMMUTING DISTANCE OF POOLE. Due to rapid expansion, my client is looking for 2 new 24/7 SOC Analysts to add to their local team. You will be responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will offer support to the infrastructure engineering project team in responding to incidents so previous infrastructure experience or experience within a 1st or 2nd line support environment would be beneficial. Based on the clients recently refurbished offices in Poole, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or IT support experience and are interested in a career in cyber security. You will be provided with full support and a development plan with the opportunity to move in to other career paths within the business. A passion for technology and learning new skills is a key sucess factor for this role. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset. Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Sucessful applicants will need to undergo a DBS check for this role.
May 14, 2024
Full time
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The Role PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN REASONABLE COMMUTING DISTANCE OF POOLE. Due to rapid expansion, my client is looking for 2 new 24/7 SOC Analysts to add to their local team. You will be responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will offer support to the infrastructure engineering project team in responding to incidents so previous infrastructure experience or experience within a 1st or 2nd line support environment would be beneficial. Based on the clients recently refurbished offices in Poole, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or IT support experience and are interested in a career in cyber security. You will be provided with full support and a development plan with the opportunity to move in to other career paths within the business. A passion for technology and learning new skills is a key sucess factor for this role. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset. Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Sucessful applicants will need to undergo a DBS check for this role.
Lloyd Recruitment - East Grinstead
Maidstone, Kent
Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you! Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team. What's in it for you? Competitive salary 32 days holiday allowance Freshly prepared lunches by an in house chef Modern office facilities with ergonomic desks Wellness events Recreational outdoor spaces (so you can take a break from the computer screen!) Eyecare scheme Employee Assistance Programme with access to trained Counsellors Refreshments and free fruit Contractual sick pay Free parking (must be a driver due to location) About the role: You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same! As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Responsibilities: Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks Attend client sites for prescheduled projects and reactive troubleshooting Mentor and support junior engineers, imparting technical knowledge Demonstrate a logical and methodical approach to troubleshooting Make recommendations to clients for system improvements and upgrades Fulfil other duties in line with business needs Required skills: Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12 Familiarity with Hosted Desktop and Cloud computing Experience with Terminal server farm setups Office 365 tenant setup and administration expertise VMWare/Hyper-V administration knowledge Strong networking capabilities (DNS, routing, switching, etc.) Knowledge of VoIP, preferably with 3CX Desirable skills and experience: Exposure to Cisco/Draytek firewalls Support experience with Apple products Group Policy administration skills Cabling survey and installations experience Exposure to Ubiquiti/Cisco Wireless technologies Previous experience working in a Managed Service Provider (MSP) environment Recognised accreditations (MCP's, CompTIA, Apple) Person specification: A logical and methodical approach to tasks A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable and approachable nature Keen attention to detail If you feel you would be a valuable asset to the business, then apply today! Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.
May 14, 2024
Full time
Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you! Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team. What's in it for you? Competitive salary 32 days holiday allowance Freshly prepared lunches by an in house chef Modern office facilities with ergonomic desks Wellness events Recreational outdoor spaces (so you can take a break from the computer screen!) Eyecare scheme Employee Assistance Programme with access to trained Counsellors Refreshments and free fruit Contractual sick pay Free parking (must be a driver due to location) About the role: You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same! As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Responsibilities: Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks Attend client sites for prescheduled projects and reactive troubleshooting Mentor and support junior engineers, imparting technical knowledge Demonstrate a logical and methodical approach to troubleshooting Make recommendations to clients for system improvements and upgrades Fulfil other duties in line with business needs Required skills: Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12 Familiarity with Hosted Desktop and Cloud computing Experience with Terminal server farm setups Office 365 tenant setup and administration expertise VMWare/Hyper-V administration knowledge Strong networking capabilities (DNS, routing, switching, etc.) Knowledge of VoIP, preferably with 3CX Desirable skills and experience: Exposure to Cisco/Draytek firewalls Support experience with Apple products Group Policy administration skills Cabling survey and installations experience Exposure to Ubiquiti/Cisco Wireless technologies Previous experience working in a Managed Service Provider (MSP) environment Recognised accreditations (MCP's, CompTIA, Apple) Person specification: A logical and methodical approach to tasks A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable and approachable nature Keen attention to detail If you feel you would be a valuable asset to the business, then apply today! Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office The Role & Responsibilities: Supporting, configuring, and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. MSP experience Great customer service skills. 1st, 2nd & 3rd line IT helpdesk support. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Strong Active Directory experience Good IP networking skills. Troubleshoot, diagnose and resolve Windows system and software related issues. Printer setup, management and driver configurations.
May 14, 2024
Full time
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office The Role & Responsibilities: Supporting, configuring, and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. MSP experience Great customer service skills. 1st, 2nd & 3rd line IT helpdesk support. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Strong Active Directory experience Good IP networking skills. Troubleshoot, diagnose and resolve Windows system and software related issues. Printer setup, management and driver configurations.
In Technology Group Limited
Nottingham, Nottinghamshire
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 13, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your skills further. They invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team. Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible. To be self-motivated and a contributing member of the team. Have a flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely and at customers' premises. Main duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure installation, hardware refresh and other projects as occasion demands Installation of new equipment and software at customer premises. Requirements Minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position (Required) Candidate will hold or be willing to attain the following Microsoft accreditations - MS900, MS102 Knowledge of working for a Managed Service Provider (Desirable) Thorough knowledge of current IT technology, including (but not limited to): Microsoft Desktop PC OS Windows 10 and above Microsoft Office 365 Microsoft Server 2008 - 2022 Microsoft Active Directory Microsoft Exchange 2007 - 2019 Server Virtualisation (HyperV and VMware) LAN/WAN (routers, switches, firewall) High level desktop support skills Backup technologies (experience of ShadowProtect and Veeam products is desirable). Nice to Have Experience of working for an MSP. Experience with SharePoint management and support. The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.
May 13, 2024
Full time
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your skills further. They invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team. Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible. To be self-motivated and a contributing member of the team. Have a flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely and at customers' premises. Main duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure installation, hardware refresh and other projects as occasion demands Installation of new equipment and software at customer premises. Requirements Minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position (Required) Candidate will hold or be willing to attain the following Microsoft accreditations - MS900, MS102 Knowledge of working for a Managed Service Provider (Desirable) Thorough knowledge of current IT technology, including (but not limited to): Microsoft Desktop PC OS Windows 10 and above Microsoft Office 365 Microsoft Server 2008 - 2022 Microsoft Active Directory Microsoft Exchange 2007 - 2019 Server Virtualisation (HyperV and VMware) LAN/WAN (routers, switches, firewall) High level desktop support skills Backup technologies (experience of ShadowProtect and Veeam products is desirable). Nice to Have Experience of working for an MSP. Experience with SharePoint management and support. The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
May 13, 2024
Full time
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
Second Line Support Engineer (MSP) Birmingham £25,000 to £32,000 We re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful Second Line Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the Second Line Support Engineer, you will be resolving issues with a wide range of customers this will involve being in the office support remotely and help desk support. This is a great opportunity for someone who is looking for an opportunity to get into a major MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the Second Line Support Engineer (MSP): Essential experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2nd line capacity. Experience with tickets and ticketing system Base knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. Second Line Support Engineer (MSP) Birmingham £25,000 to £32,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
May 13, 2024
Full time
Second Line Support Engineer (MSP) Birmingham £25,000 to £32,000 We re partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful Second Line Support Engineer will join a vibrant and talent team of engineers who operate within a collaborate environment. As the Second Line Support Engineer, you will be resolving issues with a wide range of customers this will involve being in the office support remotely and help desk support. This is a great opportunity for someone who is looking for an opportunity to get into a major MSP. The successful candidate would have the opportunity to grow and expand their skills within IT, as well as progress through the business. The new hire will need to be familiar with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Requirements of the Second Line Support Engineer (MSP): Essential experience in a Managed service provider (MSP) or Telecommunications. Experience in a 1st or 2nd line capacity. Experience with tickets and ticketing system Base knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Familiar with Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper- V An ability to explain technical problems in a simple way to end users at all levels within the business. Strong communication and problem-solving skills. Second Line Support Engineer (MSP) Birmingham £25,000 to £32,000 To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
2nd Line Support Engineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2nd Line Engineer! After the client has won a few next clients, this is a brand-new hire for the business to support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager role in the future. No previous MSP experience is needed, just someone who has the following skills: - VMWare - Windows Servers - O365 - Active Directory - VPN - Firewalls - Hardware This role will also include some client facing activity so driving is essential.
May 13, 2024
Full time
2nd Line Support Engineer Up to £35k Farnham The Client: middle is partnered with an IT business in Farnham to find their new 2nd Line Engineer! After the client has won a few next clients, this is a brand-new hire for the business to support their continuous improvement plans and client offerings. The Role: You will be joining a close-knit team of Engineers to offer 2nd/3rd line duties, implementing and leading projects. This role will suit someone ambitious who would like to move into a Manager role in the future. No previous MSP experience is needed, just someone who has the following skills: - VMWare - Windows Servers - O365 - Active Directory - VPN - Firewalls - Hardware This role will also include some client facing activity so driving is essential.
2nd line support engineer Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses. The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels, boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions. Tech stack • Firewalls Fortigate • Switches Cisco Nexus/FortiSwitch • Servers HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation VMware, • Storage Nutanix • Backup Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the systems and set up • Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to promote new products and services or complimentary technologies, either internally or for the existing customer base • Coordinate upgrades to infrastructure, data centres and client services • Define on-boarding processes for the migration of new client contracts, including the assignment of required technical resources Must have a UK driving license and car as site visits will be required. If you are interested, please send across your latest CV.
May 11, 2024
Full time
2nd line support engineer Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses. The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels, boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions. Tech stack • Firewalls Fortigate • Switches Cisco Nexus/FortiSwitch • Servers HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation VMware, • Storage Nutanix • Backup Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the systems and set up • Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to promote new products and services or complimentary technologies, either internally or for the existing customer base • Coordinate upgrades to infrastructure, data centres and client services • Define on-boarding processes for the migration of new client contracts, including the assignment of required technical resources Must have a UK driving license and car as site visits will be required. If you are interested, please send across your latest CV.
Shift Team Lead - IT - 24x7 Operations Experienced IT Shift Team Lead to head up a 24x7 operations IT support team, this is a pivotal role leading a team of 24x7 IT Support Engineers. You will ensure the seamless operation of the IT infrastructure round-the-clock and be instrumental in managing, guiding, and enhancing the performance of the IT engineering team. This is working in the defence and security industry. This is a brand-new role; the client are looking for a team leader with strong leadership & team management. You will oversee the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution, maintaining high service levels. As the team lead you will look at schedule management, organising and managing the shift rota, to ensure optimal staffing levels across all shifts to maintain uninterrupted service. This will include handling shift changes, leave requests, and cover arrangements to ensure a balanced workload. Performance monitoring, monitor system performance and team effectiveness, identifying areas for improvement, implementing strategies to enhance productivity and service quality. Ideally a minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles, prior leadership, or supervisory experience in a 24x7 operational MSP environment preferred. Due to the nature of the business, you will either hold current security clearance or be willing /capable of obtaining security clearance with a view to obtaining DV clearance. The client has offices in Stoke On Trent and they need someone local, who drives to work their 12 hour, 24/7 shifts. This is an excellent leadership opportunity where you can make a difference, building a solid team in a collaborative environment. Tech stack currently supported but not limited to: Policy & Procedure management Required Experience Patching, patch management Windows 10 /11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms - Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration
May 10, 2024
Full time
Shift Team Lead - IT - 24x7 Operations Experienced IT Shift Team Lead to head up a 24x7 operations IT support team, this is a pivotal role leading a team of 24x7 IT Support Engineers. You will ensure the seamless operation of the IT infrastructure round-the-clock and be instrumental in managing, guiding, and enhancing the performance of the IT engineering team. This is working in the defence and security industry. This is a brand-new role; the client are looking for a team leader with strong leadership & team management. You will oversee the shift operations, providing leadership and direction to an IT team of 24x7 Support Engineers. Looking for someone with strong ITIL, incident escalation and management, serve as the first point of escalation for complex incidents. You will coordinate with engineers to ensure efficient and timely resolution, maintaining high service levels. As the team lead you will look at schedule management, organising and managing the shift rota, to ensure optimal staffing levels across all shifts to maintain uninterrupted service. This will include handling shift changes, leave requests, and cover arrangements to ensure a balanced workload. Performance monitoring, monitor system performance and team effectiveness, identifying areas for improvement, implementing strategies to enhance productivity and service quality. Ideally a minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles, prior leadership, or supervisory experience in a 24x7 operational MSP environment preferred. Due to the nature of the business, you will either hold current security clearance or be willing /capable of obtaining security clearance with a view to obtaining DV clearance. The client has offices in Stoke On Trent and they need someone local, who drives to work their 12 hour, 24/7 shifts. This is an excellent leadership opportunity where you can make a difference, building a solid team in a collaborative environment. Tech stack currently supported but not limited to: Policy & Procedure management Required Experience Patching, patch management Windows 10 /11 Office 365 suite Windows Server 2016 to 2022 Active Directory Administration VMware Horizon, ESXi & vSphere Enterprise Cloud Platforms - Azure/AWS Mobile Device Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration
A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - 30,000 - 34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2nd Line Support Engineer: To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2nd Line Technical Support Engineer or similar. Good communication, documentation, and customer service skills Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience working in a busy MSP environment Experience in configuring and supporting network devices such as Firewalls and Switches Good understanding of principles of ITIL Framework In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach. If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
May 10, 2024
Full time
A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - 30,000 - 34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2nd Line Support Engineer: To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2nd Line Technical Support Engineer or similar. Good communication, documentation, and customer service skills Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience working in a busy MSP environment Experience in configuring and supporting network devices such as Firewalls and Switches Good understanding of principles of ITIL Framework In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach. If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
2nd Line Service Desk Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and the option to purchase more. Medical Insurance Continued development support. What will you be doing? You will be responsible for escalated tickets supporting the broader team in a timely manner. You will manage our clients technical queries and use the tools available to keep track of all queries to prioritise effectively. Essential Skills: Previous experience working within a fast paced MSP. Broad knowledge of IT systems. Vast experience with the Microsoft Stack. Microsoft server experience. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
May 09, 2024
Full time
2nd Line Service Desk Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and the option to purchase more. Medical Insurance Continued development support. What will you be doing? You will be responsible for escalated tickets supporting the broader team in a timely manner. You will manage our clients technical queries and use the tools available to keep track of all queries to prioritise effectively. Essential Skills: Previous experience working within a fast paced MSP. Broad knowledge of IT systems. Vast experience with the Microsoft Stack. Microsoft server experience. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
May 09, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.