Head Housekeeper Salary: £27,040 per annum Location: Acer Lodge, Eleanor Street, Blackburn, BB1 1JD Ciontract: Full time, Permanent Acer Lodge is so much more than a home - it is an integral part of the local community. Located in the heart of Blackburn. Acer Lodge offers a welcoming and safe environment where you're among people you love and trust. We have brought together professional, compassionate teams and smart technology to make every day joyful for the people who share our lives. It is a place that offers opportunities to enjoy life inside and outside your immediate surroundings. Our Bracebridge Care ethos is 'Ohana', It's a word used in Hawaii which means extended family and one that encapsulates what we strive to create in all our homes - a feeling of security, love, and exemplary care. Benefits: 1/2-day off to start your birthday celebrations early 1.5 times pay on specific Bank Holidays Enhanced overtime rates Blue Light Discount Card 28 days annual leave (Pro rata) Contributory pension Dedicated Learning & Development As the Head Housekeeper at Acer Lodge, you will be placed at the heart of the home along with the people that live here. You will lead the domestic and laundry team, ensuring the general cleanliness and tidiness within the home is carried out to high standards. You will conduct 1:1's and appraisals, maintain accurate housekeeping / laundry records and audits. You will be responsible for ordering / receiving and the safe storage of cleaning products. It is vital that you adhere to COSHH, infection control and health & safety legislations. Family means everything to us, and we would like to welcome a Head Housekeeper that is passionate, dedicated and committed. We are looking for rockstars that have hearts of gold to join our family. REF-
Apr 15, 2024
Full time
Head Housekeeper Salary: £27,040 per annum Location: Acer Lodge, Eleanor Street, Blackburn, BB1 1JD Ciontract: Full time, Permanent Acer Lodge is so much more than a home - it is an integral part of the local community. Located in the heart of Blackburn. Acer Lodge offers a welcoming and safe environment where you're among people you love and trust. We have brought together professional, compassionate teams and smart technology to make every day joyful for the people who share our lives. It is a place that offers opportunities to enjoy life inside and outside your immediate surroundings. Our Bracebridge Care ethos is 'Ohana', It's a word used in Hawaii which means extended family and one that encapsulates what we strive to create in all our homes - a feeling of security, love, and exemplary care. Benefits: 1/2-day off to start your birthday celebrations early 1.5 times pay on specific Bank Holidays Enhanced overtime rates Blue Light Discount Card 28 days annual leave (Pro rata) Contributory pension Dedicated Learning & Development As the Head Housekeeper at Acer Lodge, you will be placed at the heart of the home along with the people that live here. You will lead the domestic and laundry team, ensuring the general cleanliness and tidiness within the home is carried out to high standards. You will conduct 1:1's and appraisals, maintain accurate housekeeping / laundry records and audits. You will be responsible for ordering / receiving and the safe storage of cleaning products. It is vital that you adhere to COSHH, infection control and health & safety legislations. Family means everything to us, and we would like to welcome a Head Housekeeper that is passionate, dedicated and committed. We are looking for rockstars that have hearts of gold to join our family. REF-
Job Title: Head of Housekeeping Location: Christchurch, BH23 2UG Salary: £13.50 per hour Job type: Full Time, Permanent role, 40 hours per week x1 Join our heartwarming Fairmile Grange Care home where every sweep, wipe, and polish tell our residents you care. You will be an integral part of the team and will uphold the beauty of our home with diligent dusting, vacuuming, and cleaning. Main duties and responsibilities as a Head of Housekeeping Prepare and manage staff rota ensuring an appropriate skill mix and adequate cover of all appropriate departments. Ensure that there is adequate stock of cleaning materials, ensuring that stock is ordered on a weekly basis. Ensure that staffing and equipment budget is adhered too with the guidelines of the Care Home Manager. To ensure that all areas of the care home are cleaned to a high standard in compliance with the specific cleaning guidelines and schedules and that they effectively meet the residents' and homes' needs. General domestic cleaning and tidying, washing floors and other surfaces, vacuuming and dusting and emptying of domestic rubbish bins. Qualities we are looking for a Head of Housekeeping Participate in staff and resident's meetings as required. Attending mandatory training days / courses, on or off site, as and when required. Maintaining professional knowledge and competence. Adhere to the company's Disposal of Waste policy. Promoting safe working practice in the home. A zest for a gleaming environment. Eagerness to learn and grow through our training avenues. A keen eye for detail and a respect for our safety protocols. Dedication to making Fairmile Grange a radiant home for all. Benefits Free meals on shift, paid breaks and handover time. Recognition and Rewards programme. Workplace pension scheme. Refer A Friend Reward scheme. Long Service Awards. Genuine opportunities for career progression. Care Friends: Our Employee Referral and Rewards App is your ticket to helping us recruit the best talent for our Care Homes. For each successful referral placement for our open positions, you have the potential to earn more than £500 over time, thanks to the points you accrue! Curious? Contact the recruitment team for details. Equal Opportunity Employer Fairmile Grange Care home is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. All applicants will receive consideration for employment without regard to any other protected characteristic under applicable law. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Housekeeper, Housekeeping Assistant, Home Cleaner, House Cleaner, Housekeeping, Room Cleaner, Room Attendant, Care Housekeeper, Hotel Attendant, Hospitality Attendant, Private Housekeeper, will also be considered for this role.
Apr 11, 2024
Full time
Job Title: Head of Housekeeping Location: Christchurch, BH23 2UG Salary: £13.50 per hour Job type: Full Time, Permanent role, 40 hours per week x1 Join our heartwarming Fairmile Grange Care home where every sweep, wipe, and polish tell our residents you care. You will be an integral part of the team and will uphold the beauty of our home with diligent dusting, vacuuming, and cleaning. Main duties and responsibilities as a Head of Housekeeping Prepare and manage staff rota ensuring an appropriate skill mix and adequate cover of all appropriate departments. Ensure that there is adequate stock of cleaning materials, ensuring that stock is ordered on a weekly basis. Ensure that staffing and equipment budget is adhered too with the guidelines of the Care Home Manager. To ensure that all areas of the care home are cleaned to a high standard in compliance with the specific cleaning guidelines and schedules and that they effectively meet the residents' and homes' needs. General domestic cleaning and tidying, washing floors and other surfaces, vacuuming and dusting and emptying of domestic rubbish bins. Qualities we are looking for a Head of Housekeeping Participate in staff and resident's meetings as required. Attending mandatory training days / courses, on or off site, as and when required. Maintaining professional knowledge and competence. Adhere to the company's Disposal of Waste policy. Promoting safe working practice in the home. A zest for a gleaming environment. Eagerness to learn and grow through our training avenues. A keen eye for detail and a respect for our safety protocols. Dedication to making Fairmile Grange a radiant home for all. Benefits Free meals on shift, paid breaks and handover time. Recognition and Rewards programme. Workplace pension scheme. Refer A Friend Reward scheme. Long Service Awards. Genuine opportunities for career progression. Care Friends: Our Employee Referral and Rewards App is your ticket to helping us recruit the best talent for our Care Homes. For each successful referral placement for our open positions, you have the potential to earn more than £500 over time, thanks to the points you accrue! Curious? Contact the recruitment team for details. Equal Opportunity Employer Fairmile Grange Care home is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. All applicants will receive consideration for employment without regard to any other protected characteristic under applicable law. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Housekeeper, Housekeeping Assistant, Home Cleaner, House Cleaner, Housekeeping, Room Cleaner, Room Attendant, Care Housekeeper, Hotel Attendant, Hospitality Attendant, Private Housekeeper, will also be considered for this role.
We are currently looking for a Head Housekeeper at Beech House in Thornbury. Bristol Care Homes is a group of four nursing homes in Bristol and South Gloucestershire. We provide top quality, best value, holistic care to our residents, and are an established company with a good reputation for the care we provide. We take pride in the quality of care we provide and the environment we provide it in. As Head Housekeeper, you will receive following benefits : Great rates of pay with 10% enhancement at weekends Profit share bonus scheme Excellent induction programme Excellent training and development opportunities Rewards scheme Retail discounts Employee assistance programme Cycle to work scheme Uniform provided Responsibilities and duties for Head Housekeeper role are: To oversee the efficient operation of the Domestic Team, with regards to staffing, training, and the safe use and care of the equipment. To plan and carry out housekeeping tasks on daily basis, so as to maintain and develop the standards set by Bristol Care Homes. To attend and participate in the orientation and in-service training programmes To comply with Bristol Care Homes policies and procedures To be on duty as required by the duty rota Pay: As an employee (Age 23 years +) you will earn Salary: £11.70 per hour 10% enhancements for any weekend hours 50% extra pay on Bank Holidays Successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. Bristol Care Homes and its subsidiary companies are Equal Opportunities Employers, and do not discriminate against individuals on the grounds of race, age, sex, sexual orientation or disability. Job Type: Full-time Salary: From £11.70 per hour Benefits: Company pension Cycle to work scheme On-site parking Sick pay Store discount Supplemental pay types: Yearly bonus Ability to commute/relocate: Bristol: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: One location
Dec 20, 2022
Full time
We are currently looking for a Head Housekeeper at Beech House in Thornbury. Bristol Care Homes is a group of four nursing homes in Bristol and South Gloucestershire. We provide top quality, best value, holistic care to our residents, and are an established company with a good reputation for the care we provide. We take pride in the quality of care we provide and the environment we provide it in. As Head Housekeeper, you will receive following benefits : Great rates of pay with 10% enhancement at weekends Profit share bonus scheme Excellent induction programme Excellent training and development opportunities Rewards scheme Retail discounts Employee assistance programme Cycle to work scheme Uniform provided Responsibilities and duties for Head Housekeeper role are: To oversee the efficient operation of the Domestic Team, with regards to staffing, training, and the safe use and care of the equipment. To plan and carry out housekeeping tasks on daily basis, so as to maintain and develop the standards set by Bristol Care Homes. To attend and participate in the orientation and in-service training programmes To comply with Bristol Care Homes policies and procedures To be on duty as required by the duty rota Pay: As an employee (Age 23 years +) you will earn Salary: £11.70 per hour 10% enhancements for any weekend hours 50% extra pay on Bank Holidays Successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. Bristol Care Homes and its subsidiary companies are Equal Opportunities Employers, and do not discriminate against individuals on the grounds of race, age, sex, sexual orientation or disability. Job Type: Full-time Salary: From £11.70 per hour Benefits: Company pension Cycle to work scheme On-site parking Sick pay Store discount Supplemental pay types: Yearly bonus Ability to commute/relocate: Bristol: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: One location
Job Role: Estate Manager (Ref 1404) Location: Christchurch, Dorset Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 9am-5pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of servic
Dec 13, 2022
Full time
Job Role: Estate Manager (Ref 1404) Location: Christchurch, Dorset Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 9am-5pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of servic
Job Role: Estate Manager (Ref 1394) Location: Tonbridge, Kent Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 8am-4pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Dec 12, 2022
Full time
Job Role: Estate Manager (Ref 1394) Location: Tonbridge, Kent Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 8am-4pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Job Role: Estate Manager (Ref 1382) Location: Heathfield, East Sussex Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 8am-4pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of ser
Dec 09, 2022
Full time
Job Role: Estate Manager (Ref 1382) Location: Heathfield, East Sussex Salary: £26,347.78 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Monday to Friday 8am-4pm (35 hours per week) As an Estate Manager you will contribute to our vision of being the UK's favourite residential property manager by: Providing an efficient, cost effective management service to our customers Achieving high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment within the development Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers The Estate Manager reports to the Area Manager and has a team of up to 10 direct reports. This includes an Assistant Estate Manager, Head Housekeeper and multiple Housekeeper & Servers, as well as Night Duty Managers. Main Responsibilities Maintain a high profile around the development / office, ensure our residents are checked within our requirements. In the event of an emergency, call the appropriate response team or authorities. Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors. Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion. Arrange cover for holidays and illness where necessary Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate. Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. Work across your local peer team of Estate Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis Complete your continuous professional development training and attend all training events/meetings as directed by your Area Manager and Human Resources. Recognise the needs of your team to deliver services appropriately, identifying areas for improvement, setting action plans aligned to the business strategy. Implementing change, manage risks and impact and monitor results. Encourage and promote your employees profile around the development, provide professional advice and guidance to all customers and employees. Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents. About You You will currently or have previously managed a large team, cross functional team in a customer focused environment and have a passion for providing an exceptional level of customer service at all times. Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently. You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track. You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of ser
Housekeeper Vacancy - Part time - Sale - Up to £9.50 per hour We are looking for Housekeepers to join the fabulous team at the Belmore Hotel in Sale. What we offer our Housekeepers : Annual profit share, ensuring you share in the success of the company 30% discount on food and drink across our pubs and inns for you and friends and family 50% off food when on shift Discounted stays in our hotels and inns Wellbeing support with our Employee Assistant Programme Great opportunities to grow in your role and progress your career Access to JW BenefitHub, giving you access to a huge range of high street and online discounts What a Housekeeper does at JW Lees: You will be responsible for ensuring your designated rooms are cleaned to the highest standard and in a timely manner Ensure a high level of customer satisfaction is delivered all times in line with our core values and standards. Work as part of a team and be happy to assist in other areas as necessary Provide exceptional customer service at all times Relevant experience may be helpful, but if not then don't worry as full training will be given Where you will be working: The Belmore Hotel, we are located just outside sale, greater Manchester, we have 20 bedrooms at the moment with plans to have 25 in the summer of 2023. We serve freshly cooked breakfasts for our hotel guests, our restaurant opens for 12 noon 7 days a week, serving freshly prepared food from sandwiches to steaks. Our kitchen team is headed by Jack our head chef . Front of house is headed by General Manager Dave and his wife Melanie, who make all the team here at the Belmore feel part of their family, we are looking for energetic and dynamic people to come and join our family, we can be quite flexible with hours of work helping you meet needs of your home life, be prepared to work some weekend shifts as these are some of our busiest trading times, we offer great benefits, staff discounts, 50% off any meals on duty, and great progression through the business. Feel free to drop in for a chat, email us or call us on . And finally Welcome to the team About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:# Proud - Savvy - Honest - Passionate - Personal - Together
Dec 01, 2022
Full time
Housekeeper Vacancy - Part time - Sale - Up to £9.50 per hour We are looking for Housekeepers to join the fabulous team at the Belmore Hotel in Sale. What we offer our Housekeepers : Annual profit share, ensuring you share in the success of the company 30% discount on food and drink across our pubs and inns for you and friends and family 50% off food when on shift Discounted stays in our hotels and inns Wellbeing support with our Employee Assistant Programme Great opportunities to grow in your role and progress your career Access to JW BenefitHub, giving you access to a huge range of high street and online discounts What a Housekeeper does at JW Lees: You will be responsible for ensuring your designated rooms are cleaned to the highest standard and in a timely manner Ensure a high level of customer satisfaction is delivered all times in line with our core values and standards. Work as part of a team and be happy to assist in other areas as necessary Provide exceptional customer service at all times Relevant experience may be helpful, but if not then don't worry as full training will be given Where you will be working: The Belmore Hotel, we are located just outside sale, greater Manchester, we have 20 bedrooms at the moment with plans to have 25 in the summer of 2023. We serve freshly cooked breakfasts for our hotel guests, our restaurant opens for 12 noon 7 days a week, serving freshly prepared food from sandwiches to steaks. Our kitchen team is headed by Jack our head chef . Front of house is headed by General Manager Dave and his wife Melanie, who make all the team here at the Belmore feel part of their family, we are looking for energetic and dynamic people to come and join our family, we can be quite flexible with hours of work helping you meet needs of your home life, be prepared to work some weekend shifts as these are some of our busiest trading times, we offer great benefits, staff discounts, 50% off any meals on duty, and great progression through the business. Feel free to drop in for a chat, email us or call us on . And finally Welcome to the team About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:# Proud - Savvy - Honest - Passionate - Personal - Together
Job Role: Housekeeper & Server (Ref 6342) Location: Edenbridge, Kent Salary: £8,339.76 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Tuesday, Thursday and Friday 9am-3.30pm (18 hours per week) As Housekeeper & Server, you will contribute to our vision of being the UK's favourite property manager by: Providing an efficient, housekeeping service to our customers within their individual homes and to the communal areas of the development Serving meals to the resident's tables following procedures in a courteous and friendly manner The Housekeeper & Server reports to the Head Housekeeper and the Estate Manager. About You You will currently be working within or have experience of housekeeping or serving customers within a team environment and have a passion for providing an exceptional level of customer service at all times. To approach tasks you are able to be organised and prioritise so you can meet time deadlines on an on-going basis. With this you are also punctual, reliable and have excellent attention to detail. You have experience of emergency situations and always remain calm to take the necessary actions with a high standard of professionalism. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies. Main Responsibilities Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures. Servicing of customers' apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested. Deep clean communal areas and apartments as needed. Serving meals to customer's table or apartments following Assisted Living procedures. Clearing of dishes from tables and wash tables and chairs. Follow sanitation and safety procedures. Complete any other tasks as required by our customers following appropriate training guidelines. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Dec 07, 2021
Full time
Job Role: Housekeeper & Server (Ref 6342) Location: Edenbridge, Kent Salary: £8,339.76 per annum plus benefits Job Sector: Retirement - Assisted Living Hours: Tuesday, Thursday and Friday 9am-3.30pm (18 hours per week) As Housekeeper & Server, you will contribute to our vision of being the UK's favourite property manager by: Providing an efficient, housekeeping service to our customers within their individual homes and to the communal areas of the development Serving meals to the resident's tables following procedures in a courteous and friendly manner The Housekeeper & Server reports to the Head Housekeeper and the Estate Manager. About You You will currently be working within or have experience of housekeeping or serving customers within a team environment and have a passion for providing an exceptional level of customer service at all times. To approach tasks you are able to be organised and prioritise so you can meet time deadlines on an on-going basis. With this you are also punctual, reliable and have excellent attention to detail. You have experience of emergency situations and always remain calm to take the necessary actions with a high standard of professionalism. Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. About Us FirstPort is the UK's leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies. Main Responsibilities Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures. Servicing of customers' apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested. Deep clean communal areas and apartments as needed. Serving meals to customer's table or apartments following Assisted Living procedures. Clearing of dishes from tables and wash tables and chairs. Follow sanitation and safety procedures. Complete any other tasks as required by our customers following appropriate training guidelines. Our Values Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times. Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
About The Role HC-One, the kind care company is on the hunt for Britain's kindest citizens to join its 'caring army'. Whether you have been furloughed, lost your job due to coronavirus or are looking for a career change, join us to help support older people in your community. As a Head Housekeeper at-HC One, you'll value kindness above all else. Kindness drives every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you'll have a wonderful opportunity to give something back to those people. Become a key worker and make difference. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. About You For you, this will mean ensuring that you and the housekeeping team keep an absolutely spotless home for our residents. You'll manage the cleaning rota, leading by example. And, whether planning the week's laundry, ordering a new batch of cleaning products or reading up on new infection control procedures, you'll always have the wellbeing of our residents in mind above anything else. We're looking for an experienced head housekeeper with proven team leadership, record keeping, and time management skills. So you'll have outstanding awareness of Health & Safety and COSHH regulations, as well as infection control. What's essential, though, are your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you'll be truly considerate and kind. Well, after all, it's just in your nature. About The Company Not Specified
Dec 02, 2021
Full time
About The Role HC-One, the kind care company is on the hunt for Britain's kindest citizens to join its 'caring army'. Whether you have been furloughed, lost your job due to coronavirus or are looking for a career change, join us to help support older people in your community. As a Head Housekeeper at-HC One, you'll value kindness above all else. Kindness drives every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you'll have a wonderful opportunity to give something back to those people. Become a key worker and make difference. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. About You For you, this will mean ensuring that you and the housekeeping team keep an absolutely spotless home for our residents. You'll manage the cleaning rota, leading by example. And, whether planning the week's laundry, ordering a new batch of cleaning products or reading up on new infection control procedures, you'll always have the wellbeing of our residents in mind above anything else. We're looking for an experienced head housekeeper with proven team leadership, record keeping, and time management skills. So you'll have outstanding awareness of Health & Safety and COSHH regulations, as well as infection control. What's essential, though, are your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you'll be truly considerate and kind. Well, after all, it's just in your nature. About The Company Not Specified