Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience. As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility. What you'll be doing Lead and develop a team dedicated to delivering exceptional customer service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurturing their professional growth. Identify and cultivate talent through mentorship and coaching. Generate management reports to drive process improvements and analyse performance metrics. Effectively manage customer complaints within established protocols and regulatory guidelines. Collaborate with planning managers to ensure optimal resource allocation. Uphold integrity, regulatory compliance, and ethical conduct standards. Ensure ongoing team compliance with regulatory and client requirements through regular training. Adhere to internal people management processes and procedures. Qualifications: Preferably IF1 certification About you Strong focus on leadership and talent development Exceptional interpersonal skills Results-oriented with a keen focus on metrics Ability to prioritise tasks and manage multiple responsibilities effectively In-depth understanding of end-to-end customer service processes Experience: Prior experience in a regulated environment is advantageous Experience in complaints administration and management is desirable Familiarity with live chat management is a plus What you'll get in return Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The office is operational during the following hours: 8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday 10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays Please get in touch if you have any questions about this role and we can have a confidential chat about your next move! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 01, 2024
Full time
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience. As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility. What you'll be doing Lead and develop a team dedicated to delivering exceptional customer service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurturing their professional growth. Identify and cultivate talent through mentorship and coaching. Generate management reports to drive process improvements and analyse performance metrics. Effectively manage customer complaints within established protocols and regulatory guidelines. Collaborate with planning managers to ensure optimal resource allocation. Uphold integrity, regulatory compliance, and ethical conduct standards. Ensure ongoing team compliance with regulatory and client requirements through regular training. Adhere to internal people management processes and procedures. Qualifications: Preferably IF1 certification About you Strong focus on leadership and talent development Exceptional interpersonal skills Results-oriented with a keen focus on metrics Ability to prioritise tasks and manage multiple responsibilities effectively In-depth understanding of end-to-end customer service processes Experience: Prior experience in a regulated environment is advantageous Experience in complaints administration and management is desirable Familiarity with live chat management is a plus What you'll get in return Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The office is operational during the following hours: 8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday 10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays Please get in touch if you have any questions about this role and we can have a confidential chat about your next move! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Job description We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Location: Didcot Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: Preparing and processing orders received from customers High volume data processing with accuracy and attention to detail being key Respond to telephone and written requests from customers and clients, to agreed service levels. Communicate effectively with customers/clients to actively resolve issues, in line with agreed service levels Candidate specification for Customer Service Advisor: Strong data entry skills Strong knowledge of Microsoft packages Initiative and problem-solving abilities Able to work as part of a team Organised, self-motivated and accurate If you are interested in the Customer Service Advisor role and believe you have the suitable skills and experience to be considered, then please apply. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within four days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Job Type: Temporary contract Contract length: 2 months Salary: c 11.44 to 13.00 per hour dependant on experience Job Type: Temporary contract Contract length: 2 months Pay: 11.44- 13.00 per hour Expected hours: 35 per week Schedule: Monday to Friday Ability to commute/relocate: Didcot, Oxfordshire: reliably commute or plan to relocate before starting work (required) Experience: Customer service: 1 year (required) Work Location: In person
May 01, 2024
Seasonal
Job description We are looking for methodical and dedicated a Customer Service Advisor to join our client based in Didcot. You will be responsible for supporting the Customer Service Department in ensuring service level targets are achieved. Location: Didcot Hours: 35 hours, Monday - Friday Primary duties for Customer Service Advisor: Preparing and processing orders received from customers High volume data processing with accuracy and attention to detail being key Respond to telephone and written requests from customers and clients, to agreed service levels. Communicate effectively with customers/clients to actively resolve issues, in line with agreed service levels Candidate specification for Customer Service Advisor: Strong data entry skills Strong knowledge of Microsoft packages Initiative and problem-solving abilities Able to work as part of a team Organised, self-motivated and accurate If you are interested in the Customer Service Advisor role and believe you have the suitable skills and experience to be considered, then please apply. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within four days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Job Type: Temporary contract Contract length: 2 months Salary: c 11.44 to 13.00 per hour dependant on experience Job Type: Temporary contract Contract length: 2 months Pay: 11.44- 13.00 per hour Expected hours: 35 per week Schedule: Monday to Friday Ability to commute/relocate: Didcot, Oxfordshire: reliably commute or plan to relocate before starting work (required) Experience: Customer service: 1 year (required) Work Location: In person
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.? HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.? Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.? Brook Street are recruiting on behalf of our Public Sector Client for a Fines Officer to work in Leicester, LE1. This is a 6 month temporary role (with possibility of extension) Monday to Friday - Between the hours of 08:30 - 17:30 (37 hours per week) 11.88 p/h Customer Service Advisor We are currently recruiting for Call Handlers to work with one of our fantastic Public Sector clients based in Leicester city centre. This is an ongoing temporary position with possible extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector. Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go. If you have worked within the Public sector before this would be advantageous but not essential as full training will be given. If you have transferable customer service experience, then we would love to hear from you. Candidate requirements: Have previous experience within a Customer Service role Have strong communications skills Have good IT skills Be able to remain calm under pressure Be confident and willing to learn Be able to work with very confidential and sensitive information Be able to provide 3 years of referencing and pass a DBS check At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. If you feel that this role is one that would interest you and you have the right attributes, then please apply online.
May 01, 2024
Seasonal
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.? HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.? Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.? Brook Street are recruiting on behalf of our Public Sector Client for a Fines Officer to work in Leicester, LE1. This is a 6 month temporary role (with possibility of extension) Monday to Friday - Between the hours of 08:30 - 17:30 (37 hours per week) 11.88 p/h Customer Service Advisor We are currently recruiting for Call Handlers to work with one of our fantastic Public Sector clients based in Leicester city centre. This is an ongoing temporary position with possible extension, but one in which you would be able to gain valuable exposure/experience working within the Public Sector. Using your customer services experience and knowledge you will be answering inbound calls from customers and advising accordingly, updating the system as you go. If you have worked within the Public sector before this would be advantageous but not essential as full training will be given. If you have transferable customer service experience, then we would love to hear from you. Candidate requirements: Have previous experience within a Customer Service role Have strong communications skills Have good IT skills Be able to remain calm under pressure Be confident and willing to learn Be able to work with very confidential and sensitive information Be able to provide 3 years of referencing and pass a DBS check At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. If you feel that this role is one that would interest you and you have the right attributes, then please apply online.
Location - Remote Hours of work - Full time or part time (37.5 hrs) Monday to Friday (Minimum 3 days/22.5 hours) About Ingeus UK and the Health Assessment Advisory Service (HAAS):We have been awarded the Health Assessment Advisory Service contract for the Department for Work and Pensions (DWP) in South East England, London, and East Anglia. This new service will launch in 2024 and will run for at least five years. The Health Assessment Advisory Service arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. We are delighted to announce exciting opportunities for qualified clinicians to join our team as a Functional Assessor supporting Work Capability Assessments (WCA) here at Ingeus UK, part of the global human services provider APM Group. In addition to practical experience as a healthcare practitioner you have invaluable transferable skills such as critical analysis, objectivity, and logical thinking just to name a few. We'd like to offer you the opportunity to use these skills in a different way to support the most vulnerable people in our society. You will be part of a like-minded team of professional clinicians that has a voice in how we improve our claimants' experience and in positively raising the profile of the Health Assessment Advisory Service through leading change, mentorship, and coaching. As a Functional Assessor your primary responsibilities will be: To conduct comprehensive WCA functional health assessments through evaluation of claimants' ability to undertake activities of daily living pertaining to work, specifically in relation to physical and mental, cognitive, and intellectual functions. Prepare detailed reports outlining claimants' functional abilities with well-reasoned recommendations, for submission to the Department of Work and Pensions. Collaborate with your colleagues to deliver a high-quality service to our claimants. Contribute to the continued improvement and service excellence of health assessment services in the UK. We are committed to supporting our employees and providing a comprehensive benefits package to help you thrive both professionally and personally. Here's a glimpse of what we can offer you: Continuous Professional Development: Access to training and learning opportunities to expand your skills and advance your career. Clinical Registration Fee Reimbursement: We cover the cost of maintaining your professional credentials. Private Medical Insurance: A comprehensive healthcare plan. Single cover from 6 months of employment. Private Pension Scheme: A defined contribution pension scheme after 12 months service. Extra Annual Leave: Flexibility to purchase additional holiday days to suit your personal needs. Confidential Employee Assistance Programme: 24/7 access to confidential counselling for your mental and emotional well-being. Life Assurance 3 x Salary. A benefit to protect your loved ones in the event of an unexpected loss. Salary Finance: Access to financial education, loans, and tools to achieve your financial goals. Travel Season Ticket Loan. The opportunity to buy Extra Perks such as, Critical Illness Cover, Dental Insurance. Long Service Awards. Volunteering: Up to two days each year dedicated to Community Giving. Online shopping discounts via Discount Marketplace. Ingeus is part of global human services provider, APM Group. Our mission is to enable better lives and, in the UK, we work with government, employers, and local partners to design and deliver services to help create strong societies where people have the independence, knowledge, and know-how to thrive. We deliver services to help people improve their employment, skills, health, and wellbeing. We're purpose-led, passionate, and proud to work with customers and communities to drive social change. Our culture treats everyone with dignity and respect, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions. We welcome applications from everyone - if you require any assistance with any part of the recruitment process or would like alternative formats, please get in touch with us via email
May 01, 2024
Full time
Location - Remote Hours of work - Full time or part time (37.5 hrs) Monday to Friday (Minimum 3 days/22.5 hours) About Ingeus UK and the Health Assessment Advisory Service (HAAS):We have been awarded the Health Assessment Advisory Service contract for the Department for Work and Pensions (DWP) in South East England, London, and East Anglia. This new service will launch in 2024 and will run for at least five years. The Health Assessment Advisory Service arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits. We are delighted to announce exciting opportunities for qualified clinicians to join our team as a Functional Assessor supporting Work Capability Assessments (WCA) here at Ingeus UK, part of the global human services provider APM Group. In addition to practical experience as a healthcare practitioner you have invaluable transferable skills such as critical analysis, objectivity, and logical thinking just to name a few. We'd like to offer you the opportunity to use these skills in a different way to support the most vulnerable people in our society. You will be part of a like-minded team of professional clinicians that has a voice in how we improve our claimants' experience and in positively raising the profile of the Health Assessment Advisory Service through leading change, mentorship, and coaching. As a Functional Assessor your primary responsibilities will be: To conduct comprehensive WCA functional health assessments through evaluation of claimants' ability to undertake activities of daily living pertaining to work, specifically in relation to physical and mental, cognitive, and intellectual functions. Prepare detailed reports outlining claimants' functional abilities with well-reasoned recommendations, for submission to the Department of Work and Pensions. Collaborate with your colleagues to deliver a high-quality service to our claimants. Contribute to the continued improvement and service excellence of health assessment services in the UK. We are committed to supporting our employees and providing a comprehensive benefits package to help you thrive both professionally and personally. Here's a glimpse of what we can offer you: Continuous Professional Development: Access to training and learning opportunities to expand your skills and advance your career. Clinical Registration Fee Reimbursement: We cover the cost of maintaining your professional credentials. Private Medical Insurance: A comprehensive healthcare plan. Single cover from 6 months of employment. Private Pension Scheme: A defined contribution pension scheme after 12 months service. Extra Annual Leave: Flexibility to purchase additional holiday days to suit your personal needs. Confidential Employee Assistance Programme: 24/7 access to confidential counselling for your mental and emotional well-being. Life Assurance 3 x Salary. A benefit to protect your loved ones in the event of an unexpected loss. Salary Finance: Access to financial education, loans, and tools to achieve your financial goals. Travel Season Ticket Loan. The opportunity to buy Extra Perks such as, Critical Illness Cover, Dental Insurance. Long Service Awards. Volunteering: Up to two days each year dedicated to Community Giving. Online shopping discounts via Discount Marketplace. Ingeus is part of global human services provider, APM Group. Our mission is to enable better lives and, in the UK, we work with government, employers, and local partners to design and deliver services to help create strong societies where people have the independence, knowledge, and know-how to thrive. We deliver services to help people improve their employment, skills, health, and wellbeing. We're purpose-led, passionate, and proud to work with customers and communities to drive social change. Our culture treats everyone with dignity and respect, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions. We welcome applications from everyone - if you require any assistance with any part of the recruitment process or would like alternative formats, please get in touch with us via email
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Compliance & Control - Senior Vice President to join our Pershing Compliance team. This role is located in Manchester - hybrid. The role reports to the Deputy Head of Compliance, Pershing EMEA with responsibility for supporting the Regulatory Change and Compliance Advisory function within Pershing EMEA (Pershing EMEA includes Pershing legal entities based in Dublin and Jersey, Channel Islands alongside Pershing Securities Ltd). The Compliance team are responsible for the establishing the policies, protocols, methodologies, and standards in line with the compliance strategy for Pershing EMEA. Responsibilities: Managing a team responsible for assisting the business units to bring them into compliance with complex regulatory and policy requirements. In partnership with business unit managers, responds to and develops compliance reporting. Based on assessments of controls, works with business units to implement improvements including the completion of appropriate documentation when control changes are made. Provides guidance and advice to a team of professional staff within a region/jurisdiction responsible for assessing the effectiveness of complex controls that help ensure ongoing compliance with key laws, regulations and policies affecting regional/jurisdictional BNY Mellon businesses. Contributes to the development of projects and programs to improve compliance and enhance the control environment. May provide guidance to more junior professionals to improve their understanding of compliance, control, and documentation policies. Contributes to efforts to develop a strong compliance culture and increase organizational awareness of compliance roles and responsibilities within the assigned region/ jurisdiction. Providing advice on regulatory and compliance issues arising, and applying the rules to business and operational models, including SMCR, CASS and MIFIR. Responding to queries from business units, service providers and clients, and provide compliance advice as appropriate in the circumstances. Participating in projects including identifying, handling, and resolving compliance issues relating to business development. Overseeing the implementation of the Horizon Scanning process to provide traceability of Pershing's implementation of regulatory change for UK, Ireland and Jersey, Channel Islands, and future regulatory projects. Liaison with Project Management Office to identify specific regulatory change items that may require project resource and to track status and progress of those regulatory projects. Prepares comprehensive Management Information pertaining to the Pershing Compliance Environment, for review by the Deputy Head of Compliance. Prepares and deliver training to business areas on regulatory requirements. Contributes to maintenance of Compliance policies and procedures to ensure they remain up to date and fit for purpose. Requirements: Financial Services, Compliance, Risk or Audit background Knowledge and experience in interpretation analysing and presenting on laws, regulations and rules issued by regulators. Proven ability to work in and build valuable relationships in a multi-jurisdiction group structure and experience of representing Compliance, Risk or Audit in an international group structure. Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
May 01, 2024
Full time
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Compliance & Control - Senior Vice President to join our Pershing Compliance team. This role is located in Manchester - hybrid. The role reports to the Deputy Head of Compliance, Pershing EMEA with responsibility for supporting the Regulatory Change and Compliance Advisory function within Pershing EMEA (Pershing EMEA includes Pershing legal entities based in Dublin and Jersey, Channel Islands alongside Pershing Securities Ltd). The Compliance team are responsible for the establishing the policies, protocols, methodologies, and standards in line with the compliance strategy for Pershing EMEA. Responsibilities: Managing a team responsible for assisting the business units to bring them into compliance with complex regulatory and policy requirements. In partnership with business unit managers, responds to and develops compliance reporting. Based on assessments of controls, works with business units to implement improvements including the completion of appropriate documentation when control changes are made. Provides guidance and advice to a team of professional staff within a region/jurisdiction responsible for assessing the effectiveness of complex controls that help ensure ongoing compliance with key laws, regulations and policies affecting regional/jurisdictional BNY Mellon businesses. Contributes to the development of projects and programs to improve compliance and enhance the control environment. May provide guidance to more junior professionals to improve their understanding of compliance, control, and documentation policies. Contributes to efforts to develop a strong compliance culture and increase organizational awareness of compliance roles and responsibilities within the assigned region/ jurisdiction. Providing advice on regulatory and compliance issues arising, and applying the rules to business and operational models, including SMCR, CASS and MIFIR. Responding to queries from business units, service providers and clients, and provide compliance advice as appropriate in the circumstances. Participating in projects including identifying, handling, and resolving compliance issues relating to business development. Overseeing the implementation of the Horizon Scanning process to provide traceability of Pershing's implementation of regulatory change for UK, Ireland and Jersey, Channel Islands, and future regulatory projects. Liaison with Project Management Office to identify specific regulatory change items that may require project resource and to track status and progress of those regulatory projects. Prepares comprehensive Management Information pertaining to the Pershing Compliance Environment, for review by the Deputy Head of Compliance. Prepares and deliver training to business areas on regulatory requirements. Contributes to maintenance of Compliance policies and procedures to ensure they remain up to date and fit for purpose. Requirements: Financial Services, Compliance, Risk or Audit background Knowledge and experience in interpretation analysing and presenting on laws, regulations and rules issued by regulators. Proven ability to work in and build valuable relationships in a multi-jurisdiction group structure and experience of representing Compliance, Risk or Audit in an international group structure. Articulate and able to represent Compliance to senior business personnel and external stakeholders with confidence. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
Role: Incident Coordinator Job number: VCO00299 Salary: £22,200 Location: North-West based, remote working after training Contract: Permanent/Full-time Working hours: Shift working Monday to Friday and Saturday Do you have insurance claims experience? Would you like to start a career within one of the UKs most trusted organisations? We may have the opportunity to kick start your journey! Joining us in Accident Management as an Incident Coordinator, you will be speaking with AA Business to Business Customers who have been involved in a road traffic collision and offering great customer service at a time when they may be feeling upset, anxious and worried. You will be taking first notification of accidents and insurance related incidents and managing the repair process until the car is delivered back to the customer post repair. Professional communication is key in this role as you will be in contact with various suppliers at all levels on both a verbal and written basis. What will I be doing? Managing the end-to-end process to minimise timings and costs, working within defined SLAs Maintaining customer engagement, keeping them informed at every step of their journey Protecting the customer by ensuring they receive the most appropriate and cost effective solutions for both their repairs and their vehicle replacement options Utilising our customer databases, ensuring accuracy and real-time updates are logged to ensure everything we have recorded is current and relevant Liaising and building strong relationships with customers and stakeholders, both internal & external What do I need? Given the customer service nature of the role and the interactions with our customers, you will need to have experience dealing with customers in a telephone based role, with motor insurance or claims knowledge an advantage. A strong attention to detail is a must in order to ensure that not only are the details correct on our systems, but also that the customer receives the correct solution and that there are no delays to the processing of any incidents. What s in it for me? As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus on top of any monthly bonus schemes that are available within your department. As well as benefits including; The opportunity to join and learn within a team that s as driven as they are supportive 23 days annual leave with the ability to buy holiday Free AA breakdown membership Employee discount scheme, giving you great discounts on healthcare, shopping, holidays and more Discounts on AA products including car/home insurance Access to employee inclusivity awareness networks Dedicated Employee Assistance Programme and a 24/7 remote GP service for your family Worksave pension scheme with up to 7% employer contribution What happens next? Once you have submitted your application our recruitment team will review your application before inviting you to complete an online behavioural based assessment. If this assessment demonstrates that you could be a great fit for the role, we will be in touch to arrange an interview with the hiring manager. If you are successful with your application we will need to complete a few pre-employment checks and then we can confirm your start date. Customer Service Advisor, Client Support Advisor, Client Support Executive, Customer Account Adviser, Customer Account Advisor, Customer Service Executive, Customer Service Adviser, Customer Service Advisor, Customer Service Consultant, Customer Service Representative, Customer Service Officer, Customer Success Advisor, Client Success Advisor, Client SuccessExecutive, Customer Success Executive, Customer Success Adviser, Customer Success Advisor, Customer Success Consultant, Customer Success Representative, Customer Success Officer
May 01, 2024
Full time
Role: Incident Coordinator Job number: VCO00299 Salary: £22,200 Location: North-West based, remote working after training Contract: Permanent/Full-time Working hours: Shift working Monday to Friday and Saturday Do you have insurance claims experience? Would you like to start a career within one of the UKs most trusted organisations? We may have the opportunity to kick start your journey! Joining us in Accident Management as an Incident Coordinator, you will be speaking with AA Business to Business Customers who have been involved in a road traffic collision and offering great customer service at a time when they may be feeling upset, anxious and worried. You will be taking first notification of accidents and insurance related incidents and managing the repair process until the car is delivered back to the customer post repair. Professional communication is key in this role as you will be in contact with various suppliers at all levels on both a verbal and written basis. What will I be doing? Managing the end-to-end process to minimise timings and costs, working within defined SLAs Maintaining customer engagement, keeping them informed at every step of their journey Protecting the customer by ensuring they receive the most appropriate and cost effective solutions for both their repairs and their vehicle replacement options Utilising our customer databases, ensuring accuracy and real-time updates are logged to ensure everything we have recorded is current and relevant Liaising and building strong relationships with customers and stakeholders, both internal & external What do I need? Given the customer service nature of the role and the interactions with our customers, you will need to have experience dealing with customers in a telephone based role, with motor insurance or claims knowledge an advantage. A strong attention to detail is a must in order to ensure that not only are the details correct on our systems, but also that the customer receives the correct solution and that there are no delays to the processing of any incidents. What s in it for me? As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus on top of any monthly bonus schemes that are available within your department. As well as benefits including; The opportunity to join and learn within a team that s as driven as they are supportive 23 days annual leave with the ability to buy holiday Free AA breakdown membership Employee discount scheme, giving you great discounts on healthcare, shopping, holidays and more Discounts on AA products including car/home insurance Access to employee inclusivity awareness networks Dedicated Employee Assistance Programme and a 24/7 remote GP service for your family Worksave pension scheme with up to 7% employer contribution What happens next? Once you have submitted your application our recruitment team will review your application before inviting you to complete an online behavioural based assessment. If this assessment demonstrates that you could be a great fit for the role, we will be in touch to arrange an interview with the hiring manager. If you are successful with your application we will need to complete a few pre-employment checks and then we can confirm your start date. Customer Service Advisor, Client Support Advisor, Client Support Executive, Customer Account Adviser, Customer Account Advisor, Customer Service Executive, Customer Service Adviser, Customer Service Advisor, Customer Service Consultant, Customer Service Representative, Customer Service Officer, Customer Success Advisor, Client Success Advisor, Client SuccessExecutive, Customer Success Executive, Customer Success Adviser, Customer Success Advisor, Customer Success Consultant, Customer Success Representative, Customer Success Officer
Our client based in Egham, Surrey is looking Customer Support Advisor to join their growing team. If you from a retail or hospitality sector and are looking for an opportunity to further your career this role could be for you! SALARY: £23,000 - £25,000 per annum + Benefits LOCATION: Egham, Surrey JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy. Working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations. This role will require excellent written and verbal communication skills and the ability to act calm and professional when dealing with enquiries. You will also need excellent data entry / data input skills as you will be required to update the system to process orders, product returns and enter large amounts of data onto the database. As the Customer Support Advisor you will have excellent multi-tasking skills with the ability to prioritise your work and be comfortable with a large amount of administrative tasks whilst manging customer enquiries. DUTIES As the Customer Support Advisor your duties and responsibilities include: • Process orders, credit and debits • Process returns and resolve complaints • Answer phones, emails and web enquiries • Make proactive calls and emails to customers • Manage backorders and Outlook tasks on a daily basis
May 01, 2024
Full time
Our client based in Egham, Surrey is looking Customer Support Advisor to join their growing team. If you from a retail or hospitality sector and are looking for an opportunity to further your career this role could be for you! SALARY: £23,000 - £25,000 per annum + Benefits LOCATION: Egham, Surrey JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Support Advisor with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy. Working as the Customer Support Advisor you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations. This role will require excellent written and verbal communication skills and the ability to act calm and professional when dealing with enquiries. You will also need excellent data entry / data input skills as you will be required to update the system to process orders, product returns and enter large amounts of data onto the database. As the Customer Support Advisor you will have excellent multi-tasking skills with the ability to prioritise your work and be comfortable with a large amount of administrative tasks whilst manging customer enquiries. DUTIES As the Customer Support Advisor your duties and responsibilities include: • Process orders, credit and debits • Process returns and resolve complaints • Answer phones, emails and web enquiries • Make proactive calls and emails to customers • Manage backorders and Outlook tasks on a daily basis
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards click apply for full job details
May 01, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards click apply for full job details
We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service. Each day will be different and offer a variety of tasks within the department, therefore you enjoy a role with variety, this could be the role for you! As Customer Service Advisor, you will be responsible for: Responding to, and managing, incoming contact from the customers (telephone and email) Handling daily reports regarding carrier exceptions Building up knowledge of businesses and product ranges through ongoing product training Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers Liaising with suppliers, couriers and internal departments to resolve customer issues As Customer Service Advisor, the skills you will need: Excellent attention to detail Comfortable working in a quieter environment Highly organised and focused Excellent standards of attention to detail and accuracy Worked in a fast-paced team, able to multitask and work well under pressure Strong organisational skills, and able to manage workloads whilst prioritising Flexibility to work additional hours to support the team, when needed What's in it for me? The salary is competitive and there are endless other benefits too, such as annual salary reviews, pension, life assurance, eye care vouchers, cycle scheme, free parking and more!
May 01, 2024
Contractor
We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday). Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service. Each day will be different and offer a variety of tasks within the department, therefore you enjoy a role with variety, this could be the role for you! As Customer Service Advisor, you will be responsible for: Responding to, and managing, incoming contact from the customers (telephone and email) Handling daily reports regarding carrier exceptions Building up knowledge of businesses and product ranges through ongoing product training Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers Liaising with suppliers, couriers and internal departments to resolve customer issues As Customer Service Advisor, the skills you will need: Excellent attention to detail Comfortable working in a quieter environment Highly organised and focused Excellent standards of attention to detail and accuracy Worked in a fast-paced team, able to multitask and work well under pressure Strong organisational skills, and able to manage workloads whilst prioritising Flexibility to work additional hours to support the team, when needed What's in it for me? The salary is competitive and there are endless other benefits too, such as annual salary reviews, pension, life assurance, eye care vouchers, cycle scheme, free parking and more!
We are looking for experienced Customer Contact Advisors to join our client as they introduce an exciting new department to their dimension. The Service Centre is the first point of contact for inbound communication. As a Service Centre Operative, you will respond to communication, record details of any correspondence and update the relevant system, advising appropriately in relation to response times. You will be working remotely, with a choice of either working on a two week rolling shift pattern, 40 hours per week, Monday - Friday; week 1: 7am - 3:30pm, Week 2: 11am - 7:30pm or working on a 3 Shifts per week (12/13 hour shifts), 3 week rolling shift pattern consisting of nights, weekends, and bank holidays. Ideally the successful candidates will have a background knowledge of working as first point of contact and ensuring all the correct details are obtained, you will also have experience of working to KPIs, have an engaging telephone manner and strong verbal communication skills along with active listening with the ability to remain calm and make informed decisions. Great salary and benefits package on offer. If you are interested please apply with a current CV, preferably in word, or email Lucy at (url removed) for further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
May 01, 2024
Full time
We are looking for experienced Customer Contact Advisors to join our client as they introduce an exciting new department to their dimension. The Service Centre is the first point of contact for inbound communication. As a Service Centre Operative, you will respond to communication, record details of any correspondence and update the relevant system, advising appropriately in relation to response times. You will be working remotely, with a choice of either working on a two week rolling shift pattern, 40 hours per week, Monday - Friday; week 1: 7am - 3:30pm, Week 2: 11am - 7:30pm or working on a 3 Shifts per week (12/13 hour shifts), 3 week rolling shift pattern consisting of nights, weekends, and bank holidays. Ideally the successful candidates will have a background knowledge of working as first point of contact and ensuring all the correct details are obtained, you will also have experience of working to KPIs, have an engaging telephone manner and strong verbal communication skills along with active listening with the ability to remain calm and make informed decisions. Great salary and benefits package on offer. If you are interested please apply with a current CV, preferably in word, or email Lucy at (url removed) for further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
Job Summary To provide care and support of customers/engineers through all interactions to retain and increase sales in line with the business goals and objectives. The normal hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. These hours of work may be varied to meet the needs of the Company. Primary Responsibilities Allocation/scheduling of service work to a team of field-based Engineers Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner. Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts. Answer inbound calls from engineers/customer related service enquiries. Obtaining relevant details from customer (Full Addresses, contact names, parking details) prior to Engineer s attendance. Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status. Reactive coordination of engineers when needed for immediate work such as call outs. Organising parking for engineers via online websites. Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location. Liaise with subcontractors and suppliers to ensure timely delivery of materials and services. Provide general administrative support to ensure smooth operations within the office. Provision of support for the sales teams so they are able to concentrate on proactive selling. Requirements Experience in a customer facing and administrative position Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings, and reactions of others Planning and organising self to accomplish specific goals Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation Strong Team player willing to participate as a full member Strong organisational skills Excellent communication skills Attention to detail Proficiency in basic computer skills including Word, Excel & Outlook Additional Information Working for a 3 Generation Family Business with a number of the family working within the company Bonus scheme available Small office team of 10+ persons On-site Parking 20 days per annum annual leave plus bank holidays Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
May 01, 2024
Full time
Job Summary To provide care and support of customers/engineers through all interactions to retain and increase sales in line with the business goals and objectives. The normal hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. These hours of work may be varied to meet the needs of the Company. Primary Responsibilities Allocation/scheduling of service work to a team of field-based Engineers Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner. Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts. Answer inbound calls from engineers/customer related service enquiries. Obtaining relevant details from customer (Full Addresses, contact names, parking details) prior to Engineer s attendance. Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status. Reactive coordination of engineers when needed for immediate work such as call outs. Organising parking for engineers via online websites. Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location. Liaise with subcontractors and suppliers to ensure timely delivery of materials and services. Provide general administrative support to ensure smooth operations within the office. Provision of support for the sales teams so they are able to concentrate on proactive selling. Requirements Experience in a customer facing and administrative position Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings, and reactions of others Planning and organising self to accomplish specific goals Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation Strong Team player willing to participate as a full member Strong organisational skills Excellent communication skills Attention to detail Proficiency in basic computer skills including Word, Excel & Outlook Additional Information Working for a 3 Generation Family Business with a number of the family working within the company Bonus scheme available Small office team of 10+ persons On-site Parking 20 days per annum annual leave plus bank holidays Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Group Junior HR Business Partner Location: Wilmslow Hybrid split of 4 days office, 1 day at home Working hours: Full-time 37.5 hours a week Salary: Competitive The Citation Group are one of the top 30 companies in the UK to work for with thousands of very happy customers (Our 5 Trustpilot and Glassdoor reviews speak for themselves!). We are really proud of our leading colleague engagement and retention rates. It is what has enabled our double-digit growth every year for the last 7 years and it is core to our business strategy. As we scale for further growth across the Citation Group, hopefully, that s where you come in. We are far from your average service provider our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients. The role Our whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this. We re looking for a commercial HR generalist to play an integral role in our team and business. You will be working closely with Group functions to deliver the People Plan and their basic HR needs as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed. It s a true generalist position! • Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives. • Provide HR support for all matters in your business area including performance management, training and development, ER issues including: Grievances, disciplinaries, redundancy, long-term sick, disputes, assist with TUPE, colleague well-being including maternity/paternity • Project work - we re constantly growing and evolving so there ll be plenty to get stuck into • Stats understanding our people numbers helps us perform better. • Rewards & remuneration from helping develop our benefits to doing the admin and liaising with payroll you ll be involved. • Support with embedding new acquisitions into the Citation Group • Admin it needs to be done right, so we all have a part to play • Compliance/business protection you know how the importance of this and will make it integral to the way we work. • Colleague engagement Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores. • Internal Comms As a team, we own the internal Comms it s the voice of our culture, a glue that helps bind us and has never been more important. • L&D we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material. The person We re not your everyday HR department and we re not looking for your everyday HR person. • It s fast-paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in • Agile with a growth mindset, you will really care about our business. You get that you are a role model for and a custodian of our culture and will always put your best self forward. • It s all about the people in Citation so you ll need to demonstrate a wide range of influencing and communication skills. With high emotional intelligence and sound commercial acumen, people will want to come to you, not just because of your expertise, but because you are a great person to work with. • We re always growing and changing so you ll need to demonstrate how you positively embrace change personally and drive change successfully within your business. • Whilst it s all about the people we re not pink and fluffy, you ll need to demonstrate your commercial edge too. • We ve got a coaching style with our managers; we work together to help find the best solutions, so you ll need to show us your coaching and problem-solving skills. • You ll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basic to complex issues. • You re always learning and developing you might not have all the answers yet but you re willing to learn and give it a try. • We re always looking for ways to improve our processes to create a better experience for colleagues so you ll show initiative and come up with new ideas on how we can do this. Ideally, you ll also have • Experience or exposure to large change projects (could include restructures or business integrations) • Experience of writing and delivering training • Experience in ESG topics such as Diversity, Equity and Inclusion & Carbon Emissions What will you get from us? Working for Citation you will be able to split your time between home and office, 4 days a week in the office, a range of benefits and the opportunity to grow your experience and career in so many ways. It s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. HR BP / Senior HR Advisor Hit Apply now to forward your CV.
May 01, 2024
Full time
Group Junior HR Business Partner Location: Wilmslow Hybrid split of 4 days office, 1 day at home Working hours: Full-time 37.5 hours a week Salary: Competitive The Citation Group are one of the top 30 companies in the UK to work for with thousands of very happy customers (Our 5 Trustpilot and Glassdoor reviews speak for themselves!). We are really proud of our leading colleague engagement and retention rates. It is what has enabled our double-digit growth every year for the last 7 years and it is core to our business strategy. As we scale for further growth across the Citation Group, hopefully, that s where you come in. We are far from your average service provider our clients stay with us not just due to our expertise, but due to the human touch and business acumen we bring to all our clients. The role Our whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this. We re looking for a commercial HR generalist to play an integral role in our team and business. You will be working closely with Group functions to deliver the People Plan and their basic HR needs as well as help them be their best whilst driving change, supporting rapid business growth and a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed. It s a true generalist position! • Work closely with assigned areas of the business to drive the People Plan, identify, and deliver key HR initiatives. • Provide HR support for all matters in your business area including performance management, training and development, ER issues including: Grievances, disciplinaries, redundancy, long-term sick, disputes, assist with TUPE, colleague well-being including maternity/paternity • Project work - we re constantly growing and evolving so there ll be plenty to get stuck into • Stats understanding our people numbers helps us perform better. • Rewards & remuneration from helping develop our benefits to doing the admin and liaising with payroll you ll be involved. • Support with embedding new acquisitions into the Citation Group • Admin it needs to be done right, so we all have a part to play • Compliance/business protection you know how the importance of this and will make it integral to the way we work. • Colleague engagement Everything we do is aimed at protecting and building our high-performance culture and our great colleague engagement scores. • Internal Comms As a team, we own the internal Comms it s the voice of our culture, a glue that helps bind us and has never been more important. • L&D we like to keep it relevant, quick and easy to access, be prepared to get involved in supporting the delivery of existing programmes and help to create new material. The person We re not your everyday HR department and we re not looking for your everyday HR person. • It s fast-paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in • Agile with a growth mindset, you will really care about our business. You get that you are a role model for and a custodian of our culture and will always put your best self forward. • It s all about the people in Citation so you ll need to demonstrate a wide range of influencing and communication skills. With high emotional intelligence and sound commercial acumen, people will want to come to you, not just because of your expertise, but because you are a great person to work with. • We re always growing and changing so you ll need to demonstrate how you positively embrace change personally and drive change successfully within your business. • Whilst it s all about the people we re not pink and fluffy, you ll need to demonstrate your commercial edge too. • We ve got a coaching style with our managers; we work together to help find the best solutions, so you ll need to show us your coaching and problem-solving skills. • You ll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basic to complex issues. • You re always learning and developing you might not have all the answers yet but you re willing to learn and give it a try. • We re always looking for ways to improve our processes to create a better experience for colleagues so you ll show initiative and come up with new ideas on how we can do this. Ideally, you ll also have • Experience or exposure to large change projects (could include restructures or business integrations) • Experience of writing and delivering training • Experience in ESG topics such as Diversity, Equity and Inclusion & Carbon Emissions What will you get from us? Working for Citation you will be able to split your time between home and office, 4 days a week in the office, a range of benefits and the opportunity to grow your experience and career in so many ways. It s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. HR BP / Senior HR Advisor Hit Apply now to forward your CV.
The client A highly respected, Bristol based, professional services organisation. The role Our client is looking for an ER Advisor, reporting into the ER Manager responsibilities will include: Managing ER cases in line with legislation and company policy, taking a pragmatic approach to advising managers on the best course of action. Coaching, guiding and training managers on ER related topics. Proposing ideas and solutions to aid continual improvement. Supporting wide people practice projects. The person CIPD Level 5 qualified (or working towards ) Previous employee relations experience either within a specialist or generalist role Professional services experience would be beneficial. Good understanding of UK employment law Strong verbal and written communication skills Proven ability to analyse HR issues and develop practical solutions. Sound judgement and decision-making skills. Able to handle sensitive and confidential information with discretion and integrity. Excellent organisational skills Customer focused. The salary 27,000 - 30,000 plus excellent benefits Location Central Bristol with hybrid working.
May 01, 2024
Full time
The client A highly respected, Bristol based, professional services organisation. The role Our client is looking for an ER Advisor, reporting into the ER Manager responsibilities will include: Managing ER cases in line with legislation and company policy, taking a pragmatic approach to advising managers on the best course of action. Coaching, guiding and training managers on ER related topics. Proposing ideas and solutions to aid continual improvement. Supporting wide people practice projects. The person CIPD Level 5 qualified (or working towards ) Previous employee relations experience either within a specialist or generalist role Professional services experience would be beneficial. Good understanding of UK employment law Strong verbal and written communication skills Proven ability to analyse HR issues and develop practical solutions. Sound judgement and decision-making skills. Able to handle sensitive and confidential information with discretion and integrity. Excellent organisational skills Customer focused. The salary 27,000 - 30,000 plus excellent benefits Location Central Bristol with hybrid working.
Experienced Mortgage and Protection Adviser - Stoke Newington - What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
May 01, 2024
Full time
Experienced Mortgage and Protection Adviser - Stoke Newington - What's on offer to you as a Mortgage and Protection Adviser? On target earnings of £40000 to £60000+ per year Fully uncapped commission scheme £22,000 - £28,000 Basic salary ( dependent on experience ) Guaranteed monthly payments whilst building a pipeline, for up to 6 months Company car, OR £250 monthly car allowance Company laptop Bespoke digital marketing package Dedicated training and coaching to support your ongoing development and progression A chance to build on your career, with a set, clear career path Employee 24/7 Assistance Programme What do you need to be good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels Spinning a lot of plates, you've mastered multitasking and excel at managing numerous responsibilities and tasks Maintaining relationships through regular contact with vendors, buyers and developers to capitalise on all opportunities whilst ensuring a high level of customer service and engagement is sustained Collaborating with your peers within your branch to build relationships to assist in identifying opportunities for referrals Taking accountability for your KPIs through proactively seeking new opportunities whilst maintaining existing relationships Strong presence in front of a camera where you appeal to and engage with your audience to maximize your reach Your responsibilities as a Mortgage and Protection Adviser Generate and maintain your own client relationships and business, maximise in-branch opportunities and thrive within a challenging yet stimulating environment Follow up on in-branch leads generated by the Estate Agency team and maximise value from each client Generate your own leads and business Work in tandem with the Estate Agency team, Admin team, Training and Development team, Compliance team and Divisional Sales Director to ensure as efficient a process as possible for the client. Provide exceptional client care and experience from beginning to end, going above and beyond to provide the highest possible level of customer service. Working Hours This role is full time office based Monday - Friday 08:30 - 18:00 Alternate Saturdays 09:00 - 17:00 Day off in lieu when working a Saturday The finer details: It is essential that you currently hold CeMAP qualification, or an industry equivalent qualification. Experience of Mortgage and Protection Advising is essential. We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Full UK Driving Licence Subject to passing probationary period Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Installer £50,000 - £70,000 APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Take the first step to discover why over 240 people successfully run a Hillarys advisor business, in and around London and over 1,200 nationwide. Continued growth means we have opportunities for Installers to work remotely, in and around London. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £1,250 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. JBRP1_UKTJ
May 01, 2024
Full time
Installer £50,000 - £70,000 APPLY NOW AND JOIN US FOR A VIRTUAL 1 HOUR DISCOVERY SESSION. Take the first step to discover why over 240 people successfully run a Hillarys advisor business, in and around London and over 1,200 nationwide. Continued growth means we have opportunities for Installers to work remotely, in and around London. Hillarys is part of Hunter Douglas UK, which means there are opportunities to development your business further working with different brands locally, boosting your earning potential. Would you like an additional income or are you looking for a change in career? Our installers enjoy high earnings, alongside flexible working that works with their lifestyle. Most have no experience installing blinds, curtains and shutters, but are competent at DIY. Some of our installers have experience in construction or trades such as joiners, carpenters, and window or kitchen fitters. Your strong desire to learn and our award winning training will help you succeed. With over 50 years' experience supporting people to create a career they love, that works with their lifestyle; it has never been a better time to find out more. Apply today and join us virtually at a Discovery Session. With daytime, evening and weekend sessions available, we want to make it easy for you to find out more. This no obligation session gives you the opportunity to hear from and ask questions to our Advisors, Trainers and Business Development Managers. You will see our award winning training facilities, hear about our unrivalled support package and see how we continually invest in developing products, services and marketing to attract and keep Hillarys customers. Working in your local area, running a business remotely, you will visit customers in their homes to measure and install a fantastic range of products, including shutters. Our team of Design Consultants will process the order and take payment so you can focus on offering great customer service With continued support, you can enjoy high earning potential doing a role you love, which works with your lifestyle. Work for yourself, not by yourself - All the benefits of being self-employed with the support of the market leading national brand: We invest in advertising, attracting customers that are in the market for blinds, curtains, shutters and awnings. This means you can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business remotely, from home. With over 50 years' experience, we will support you every step of the way. With dedicated support from our Field Advocate's, Business Development Manager's and Local Account Manager's. As a Local Hillarys Advisor, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence Be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £1,250 covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet - allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. REGISTER YOUR INTEREST NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. JBRP1_UKTJ
We are currently seeking a Purchase Ledger Administrator, whether you're eager to kick-start your career or an experienced professional ready to take on a new challenge. This role offers an exciting opportunity to begin your journey or to further develop your skills in a dynamic environment. Role Overview As a Purchase Ledger Advisor, you will play a crucial role in supporting the sales and customer service teams with purchase ledger account management. Your responsibilities as part of a team will include: Reviewing new account applications Reconciling customer/supplier accounts Managing relationships to resolve account queries Communicating via email & telephone Assisting with departmental tasks Participating in ledger reviews Collaborating with internal departments and the Financial Shared Service Centre Supporting company audits Purchase Ledger Uploading invoices into SAP Reconciling supplier statements Managing payment runs Managing petty cash and cheque payments Chasing internal invoice approvals Expenses Managing staff cost centre data Creating new users Approving business expenses Resolving expense-related issues Skills and Attributes Required for the Purchase Ledger Advisor Strong attention to detail Good numerical skills Ability to work effectively in a team Good working knowledge of Microsoft Office suite including Excel Excellent communication skills Sage, SAP knowledge is an advantage What's in it for You If you are enthusiastic, eager to learn, and ready to take on a new challenge, we want to hear from you! No prior experience is necessary for candidates with the right drive, as full training will be provided. This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The starting salary offered is £25,000 - £26,500 per annum (dependent on experience) The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with 1 hour for lunch, 4 days in the office, 1 day at home after probation plus a one in three Friday afternoon off. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more! JBRP1_UKTJ
May 01, 2024
Full time
We are currently seeking a Purchase Ledger Administrator, whether you're eager to kick-start your career or an experienced professional ready to take on a new challenge. This role offers an exciting opportunity to begin your journey or to further develop your skills in a dynamic environment. Role Overview As a Purchase Ledger Advisor, you will play a crucial role in supporting the sales and customer service teams with purchase ledger account management. Your responsibilities as part of a team will include: Reviewing new account applications Reconciling customer/supplier accounts Managing relationships to resolve account queries Communicating via email & telephone Assisting with departmental tasks Participating in ledger reviews Collaborating with internal departments and the Financial Shared Service Centre Supporting company audits Purchase Ledger Uploading invoices into SAP Reconciling supplier statements Managing payment runs Managing petty cash and cheque payments Chasing internal invoice approvals Expenses Managing staff cost centre data Creating new users Approving business expenses Resolving expense-related issues Skills and Attributes Required for the Purchase Ledger Advisor Strong attention to detail Good numerical skills Ability to work effectively in a team Good working knowledge of Microsoft Office suite including Excel Excellent communication skills Sage, SAP knowledge is an advantage What's in it for You If you are enthusiastic, eager to learn, and ready to take on a new challenge, we want to hear from you! No prior experience is necessary for candidates with the right drive, as full training will be provided. This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The starting salary offered is £25,000 - £26,500 per annum (dependent on experience) The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with 1 hour for lunch, 4 days in the office, 1 day at home after probation plus a one in three Friday afternoon off. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more! JBRP1_UKTJ
Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting campaign for a long-standing client. If you have call handling experience, a passion for providing excellent customer service and are looking for a new challenge, then we have a great role for you. Start Date: End of May and throughout June 2024 Salary: £12 per hour plus a competitive bonus Location: Working from home - Client is looking for advisors who can commute to office in Newcastle if required Working hours: 37.5 hours per week, 5 days per week shift pattern between Monday to Saturday, 8am - 8pm What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn £600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Customer service experience, ideally in financial services or telecommunications Call handling and complaint resolution experience Experience of upselling would be desirable Suitable work space at home with strong broadband connection Excellent communication and interpersonal skills Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word 'It's not just about what we do, but the way we do it. And it's our values that make us special.' Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
May 01, 2024
Full time
Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting campaign for a long-standing client. If you have call handling experience, a passion for providing excellent customer service and are looking for a new challenge, then we have a great role for you. Start Date: End of May and throughout June 2024 Salary: £12 per hour plus a competitive bonus Location: Working from home - Client is looking for advisors who can commute to office in Newcastle if required Working hours: 37.5 hours per week, 5 days per week shift pattern between Monday to Saturday, 8am - 8pm What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn £600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Customer service experience, ideally in financial services or telecommunications Call handling and complaint resolution experience Experience of upselling would be desirable Suitable work space at home with strong broadband connection Excellent communication and interpersonal skills Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word 'It's not just about what we do, but the way we do it. And it's our values that make us special.' Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
30,000 - 38,000 (OTE 54,000) with 20% shift allowance As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind. Deliver all company targets set by the business. Ensure that all team's competent agent/advisor status is within the business threshold from a Training & Competence perspective. Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development. Feedback on all QA calls within SLA dealing with any queries in line with business process. Lead on daily meets with Sales team management Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits Daily, weekly and monthly incentives Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2- and 5-years' service. Pension Plan and Life Insurance INDMANS
May 01, 2024
Full time
30,000 - 38,000 (OTE 54,000) with 20% shift allowance As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements! Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind. Deliver all company targets set by the business. Ensure that all team's competent agent/advisor status is within the business threshold from a Training & Competence perspective. Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development. Feedback on all QA calls within SLA dealing with any queries in line with business process. Lead on daily meets with Sales team management Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits Daily, weekly and monthly incentives Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2- and 5-years' service. Pension Plan and Life Insurance INDMANS
Independent Financial Adviser - Desk Based AFH Wealth Management is proud to be oneof the UK's leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you'll find a variety of exciting career opportunities at AFH. This is afull-time, permanent opportunity with a competitive salary andrange of benefits. As a Desk Based Adviser, your role is to provide ongoing service reviews to existing AFH clients. These reviews ensure that AFH deliver positive outcomes and fair value for our ongoing service clients, in line with our ongoing service propositions and Consumer Duty. This role may appeal to a diploma qualified adviser that enjoys maintaining and building client relationships, identifying shortfalls and new need areas, without having the responsibility for writing new business themselves. It may equally appeal to a recently qualified/Trainee Adviser that is looking to develop their customer contact skills As Our Desk based IFA, you will: Conduct in-depth annual reviews of clients' financial circumstances reviewing the clients' current arrangements and identifying future aims, objectives and new business opportunities Ensure that the quality of all client files and ongoing service opportunities are up to date and adhere to regulatory and organisational standards for compliance and T&C. Analyse existing client information, conducting any research required and completing any required or relevant paperwork to evidence that ongoing service reviews have taken place Meet the regulatory aspects of the role, e.g., requirements for disclosure, costs of the services provided and advised products. Develop and maintain an understanding of the AFH Financial Group's strategy and core values. At all times to represent the AFH brand in a professional and courteous manner. Develop and maintain good client relationships supporting the overall team approach ethos. Identify new business opportunities and seamlessly refer these to the relevant adviser within the team. Operate seamlessly of an integral member within the team What we are looking for in our ideal Desk based Adviser Diploma in Regulated Financial Planning, QCA Level 4 (or FCA approved equivalent) as a minimum qualification and to maintain certified status in accordance with the FCA regulations. Ability and experience conducting ongoing reviews, spotting opportunities to positively enhance the client's situation, gaining buy in from the client. Demonstrate continuously a client centric approach, displaying excellent interpersonal skills, approachability, and professionalism. Well presented, articulate, and dedicated to doing the right thing for our clients, with excellent IT skills and embracive of the new virtual/digital ways to communicate with Clients Benefits and Perks at AFH Flexible working & holidays- Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service. Social perks- To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties. Pension- We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme- All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing- The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits. Professional development- We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals. Shopping discounts- Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses. Apply today to register your interest injoiningourteamm, or visit our careers website
May 01, 2024
Full time
Independent Financial Adviser - Desk Based AFH Wealth Management is proud to be oneof the UK's leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you'll find a variety of exciting career opportunities at AFH. This is afull-time, permanent opportunity with a competitive salary andrange of benefits. As a Desk Based Adviser, your role is to provide ongoing service reviews to existing AFH clients. These reviews ensure that AFH deliver positive outcomes and fair value for our ongoing service clients, in line with our ongoing service propositions and Consumer Duty. This role may appeal to a diploma qualified adviser that enjoys maintaining and building client relationships, identifying shortfalls and new need areas, without having the responsibility for writing new business themselves. It may equally appeal to a recently qualified/Trainee Adviser that is looking to develop their customer contact skills As Our Desk based IFA, you will: Conduct in-depth annual reviews of clients' financial circumstances reviewing the clients' current arrangements and identifying future aims, objectives and new business opportunities Ensure that the quality of all client files and ongoing service opportunities are up to date and adhere to regulatory and organisational standards for compliance and T&C. Analyse existing client information, conducting any research required and completing any required or relevant paperwork to evidence that ongoing service reviews have taken place Meet the regulatory aspects of the role, e.g., requirements for disclosure, costs of the services provided and advised products. Develop and maintain an understanding of the AFH Financial Group's strategy and core values. At all times to represent the AFH brand in a professional and courteous manner. Develop and maintain good client relationships supporting the overall team approach ethos. Identify new business opportunities and seamlessly refer these to the relevant adviser within the team. Operate seamlessly of an integral member within the team What we are looking for in our ideal Desk based Adviser Diploma in Regulated Financial Planning, QCA Level 4 (or FCA approved equivalent) as a minimum qualification and to maintain certified status in accordance with the FCA regulations. Ability and experience conducting ongoing reviews, spotting opportunities to positively enhance the client's situation, gaining buy in from the client. Demonstrate continuously a client centric approach, displaying excellent interpersonal skills, approachability, and professionalism. Well presented, articulate, and dedicated to doing the right thing for our clients, with excellent IT skills and embracive of the new virtual/digital ways to communicate with Clients Benefits and Perks at AFH Flexible working & holidays- Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service. Social perks- To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties. Pension- We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme- All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing- The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits. Professional development- We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals. Shopping discounts- Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses. Apply today to register your interest injoiningourteamm, or visit our careers website
TOTAL TECHNOLOGY (ENGINEERING) LIMITED
Broxburn, West Lothian
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details
May 01, 2024
Full time
Salary: £23,500 pa Location: Edinburgh Duration: Perm Hours: Monday to Friday 9.00 - 17.00, Benefits: Monthly sales bonus, 32 days leave (inc BHs). Our client is a nationwide automotive Trailer and Towbar company who urgently require an experienced Parts Advisor for their Edinburgh store click apply for full job details