IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 30, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols & Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer Manchester
Apr 30, 2024
Full time
2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols & Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer Manchester
1st Line IT Support Engineer - Reigate - 25,000 - Hybrid Working! Role : 1st Line IT Support Engineer Areas : Reigate Salary : 20,000 - 26,000 - Hybrid Working! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
1st Line IT Support Engineer - Reigate - 25,000 - Hybrid Working! Role : 1st Line IT Support Engineer Areas : Reigate Salary : 20,000 - 26,000 - Hybrid Working! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer Borehamwood 30,000 - 40,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 2nd / 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd / 3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been established for over a decade providing high quality solutions to their customers. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd / 3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for each other. The ideal candidate will have strong experience providing 2nd line support and 3rd Line support on the service desk and look to learn how to solve complex technical issues. Having strong knowledge of the backend of Office 365 including Exchange online, SharePoint online, Teams, OneDrive, Azure Active Directory, and others. Previously working in an MSP environment is advantageous. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities within the company. The company will provide funding on any exams and certification you look to take. The person: 3+ years of experience providing 1st line and 2nd Line support on a service desk setting, including in an MSP environment (beneficial) Strong backend knowledge of Office 365, such as, Exchange online, SharePoint Online, OneDrive, Azure Active Directory. Also, Intune and Windows Server or any other server. Good networking knowledge DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN Willingness to learn and develop technical skills The role: Working in a team of service desk engineers when necessary to ensure an elevated level of customer service is provided to customers. Providing IT consultancy and participating in project work, including setting up and configuring new equipment. Supporting the service desk with 1st line, 2nd line and 3rd line support tickets on issues with Microsoft Office 365, Intune, Windows Servers and Azure Providing good customer service to the internal business both verbally and written, so issues are resolved. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 30, 2024
Full time
IT Support Engineer Borehamwood 30,000 - 40,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 2nd / 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd / 3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been established for over a decade providing high quality solutions to their customers. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd / 3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for each other. The ideal candidate will have strong experience providing 2nd line support and 3rd Line support on the service desk and look to learn how to solve complex technical issues. Having strong knowledge of the backend of Office 365 including Exchange online, SharePoint online, Teams, OneDrive, Azure Active Directory, and others. Previously working in an MSP environment is advantageous. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities within the company. The company will provide funding on any exams and certification you look to take. The person: 3+ years of experience providing 1st line and 2nd Line support on a service desk setting, including in an MSP environment (beneficial) Strong backend knowledge of Office 365, such as, Exchange online, SharePoint Online, OneDrive, Azure Active Directory. Also, Intune and Windows Server or any other server. Good networking knowledge DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN Willingness to learn and develop technical skills The role: Working in a team of service desk engineers when necessary to ensure an elevated level of customer service is provided to customers. Providing IT consultancy and participating in project work, including setting up and configuring new equipment. Supporting the service desk with 1st line, 2nd line and 3rd line support tickets on issues with Microsoft Office 365, Intune, Windows Servers and Azure Providing good customer service to the internal business both verbally and written, so issues are resolved. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge * You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Contractor
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge * You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
1st Line Support Engineer Peterborough £22k to £24k My customer requires an experienced 1st line support engineer to work in a fast-paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest applications and systems, you would need to be abreast of current technology and troubleshooting. Requirements of the 1st Line Support Engineer: 1- 2 years experience in 1st Line Support Engineer / Deskside Support Engineer role MSP experience or a customer centric environment providing support is desirable. Floorwalking experience, and remote support essential Understanding supporting - Windows 10, Office 365, Active Directory To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Apr 30, 2024
Full time
1st Line Support Engineer Peterborough £22k to £24k My customer requires an experienced 1st line support engineer to work in a fast-paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest applications and systems, you would need to be abreast of current technology and troubleshooting. Requirements of the 1st Line Support Engineer: 1- 2 years experience in 1st Line Support Engineer / Deskside Support Engineer role MSP experience or a customer centric environment providing support is desirable. Floorwalking experience, and remote support essential Understanding supporting - Windows 10, Office 365, Active Directory To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Contractor
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
Apr 30, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
1st/2nd Line Support Engineer Inside IR35 Warwick Based (On-Site) 6 Months Key Responsibilities: Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs Providing technical assistance and guidance to end-users regarding Microsoft 365 applications and services Troubleshooting hardware, software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive Experience in troubleshooting hardware, software, and network issues Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels ITIL certification or knowledge of ITIL processes (desirable) If you are interested please apply here or reach out to me directly on (url removed)
Apr 30, 2024
Contractor
1st/2nd Line Support Engineer Inside IR35 Warwick Based (On-Site) 6 Months Key Responsibilities: Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs Providing technical assistance and guidance to end-users regarding Microsoft 365 applications and services Troubleshooting hardware, software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive Experience in troubleshooting hardware, software, and network issues Excellent communication and interpersonal skills, with the ability to interact effectively with end-users at all levels ITIL certification or knowledge of ITIL processes (desirable) If you are interested please apply here or reach out to me directly on (url removed)
Mechanical Design Engineer Portsmouth Up to £40k Progressive GE and an Engineering Innovator in Mechanical Systems & Products for Defence, Rail, Aerospace, Marine & Medical Sectors are looking to recruit a Mechanical Design Engineer on a Staff basis, for their Engineering & Manufacturing HQ based near Portsmouth, due to significant business growth and project pipeline for onwards. Reporting in the Chief Mechanical Engineer, the Mechanical Design Engineer will be responsible for the full life cycle design (from concept) of complex Mechanical Systems & Products for safety-critical & regulated industries, including Defence, Rail, Aerospace, Marine & Medical applications. Working within a multi-disciplinary engineering team, the Mechanical Design Engineer will be responsible for: Producing concept & detailed designs using CAD Software, including design schemes, detailed design & manufacturing drawings, reports & associated documentation Conduct and/or support Stress & Safety Analysis (though calculations & analysis software) Contribute to qualification test schedules (test definitions) and witness testing Provide support for failure investigations. Experience, Qualifications & Experience Required for Mechanical Design Engineer Role: HND or Degree in Mechanical Engineering or similar (Automotive Engineering, Aerospace Engineering, Aeronautical Engineering etc) 3D CAD Design experience (Concept & Detailed) & ability to use FEA software/create hand and software-based calculations Industrial experience designing complex mechanical systems and/or products for regulated industries/safety-critical environments, working to industry standards, codes & regulations. GA & Detailed Design experience, as well as DFM, including fabrication, welding & machining processes Knowledge of metallic materials (incl. mechanical, static & fatigue properties) Ability to write reports and specifications. For the successful Mechanical Design Engineer, a salary of up to £40k + Benefits is on offer and my client work a 37 hour working week (0730 - 1600 Monday to Thursday, Friday) and this Mechanical Design Engineer role is 5 days on-site and commutable from Southampton, Hamble, Fareham, Eastleigh, Waterlooville, Chichester, Winchester, Bognor Regis & Havant. PLEASE NOTE THAT THIS MECHANICAL DESIGN ENGINEER ROLE IS A STAFF/PERMANENT POSITION AND THE SUCCESSFUL CANDIDATE WILL NEED TO BE ELIGIBLE TO BE SECURITY CLEARED. To be considered for this Mechanical Design Engineer role, please apply via the link below To find out more about Progressive Recruitment please visit our website Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Apr 30, 2024
Full time
Mechanical Design Engineer Portsmouth Up to £40k Progressive GE and an Engineering Innovator in Mechanical Systems & Products for Defence, Rail, Aerospace, Marine & Medical Sectors are looking to recruit a Mechanical Design Engineer on a Staff basis, for their Engineering & Manufacturing HQ based near Portsmouth, due to significant business growth and project pipeline for onwards. Reporting in the Chief Mechanical Engineer, the Mechanical Design Engineer will be responsible for the full life cycle design (from concept) of complex Mechanical Systems & Products for safety-critical & regulated industries, including Defence, Rail, Aerospace, Marine & Medical applications. Working within a multi-disciplinary engineering team, the Mechanical Design Engineer will be responsible for: Producing concept & detailed designs using CAD Software, including design schemes, detailed design & manufacturing drawings, reports & associated documentation Conduct and/or support Stress & Safety Analysis (though calculations & analysis software) Contribute to qualification test schedules (test definitions) and witness testing Provide support for failure investigations. Experience, Qualifications & Experience Required for Mechanical Design Engineer Role: HND or Degree in Mechanical Engineering or similar (Automotive Engineering, Aerospace Engineering, Aeronautical Engineering etc) 3D CAD Design experience (Concept & Detailed) & ability to use FEA software/create hand and software-based calculations Industrial experience designing complex mechanical systems and/or products for regulated industries/safety-critical environments, working to industry standards, codes & regulations. GA & Detailed Design experience, as well as DFM, including fabrication, welding & machining processes Knowledge of metallic materials (incl. mechanical, static & fatigue properties) Ability to write reports and specifications. For the successful Mechanical Design Engineer, a salary of up to £40k + Benefits is on offer and my client work a 37 hour working week (0730 - 1600 Monday to Thursday, Friday) and this Mechanical Design Engineer role is 5 days on-site and commutable from Southampton, Hamble, Fareham, Eastleigh, Waterlooville, Chichester, Winchester, Bognor Regis & Havant. PLEASE NOTE THAT THIS MECHANICAL DESIGN ENGINEER ROLE IS A STAFF/PERMANENT POSITION AND THE SUCCESSFUL CANDIDATE WILL NEED TO BE ELIGIBLE TO BE SECURITY CLEARED. To be considered for this Mechanical Design Engineer role, please apply via the link below To find out more about Progressive Recruitment please visit our website Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Are you a highly ambitious individual with experience in the Commercial Automotive Industry? Our client operates in the motor industry and motor finance markets and with their unique business model offer 1st class Customer Service which is echoed by the large amounts of 5 reviews and recommendations received. The business has grown significantly and are now looking to expand their Commercial Sales department. We are looking for a driven and experienced individual to join a successful family run business that offers excellent career progression and personal development. They offer a highly unique service that is redefining how consumers and businesses purchase, manage and re-sell vehicles. As a Commercial Account Manager you will be playing a key part in the expansion of the business and will need to be highly motivated and focused with experience in fleet acquisition and management solutions. The role as a Commercial Account Manager: Working to set targets/KPIs. Attending business networking and other events. Management of the company CRM system. Effectively Managing customer relationships. Converting incoming leads. Introduction and up sell of additional motor related services and products. Generating leads and looking for new opportunities. Experience Requirements for the Commercial Account Manager role: Previous experience in the Commercial Motor Industry is a must. B2B Sales Experience in Commercial Van/ Car Sales. Skilled and confident in using MS Office, CRM systems and social media. Confident when engaging with customers on the phone or face to face. Good written and verbal skills. Self-motivated, organised and results driven. Confident in attending networking events. Passionate - genuine interest in cars and motor vehicles is a must! Professional at all times focusing on customer service. Full Clean Driving License Salary/package on offer for this Commercial Account Manager role: Basic salary £25,000 - £30,000 plus uncapped commission(OTE £70,000) Monday to Friday 9am - 6pm Access to salary sacrifice scheme such as private healthcare, pensions and other perks! 21 Days holiday plus Bank Holidays Pension Scheme Business Mileage paid for Potential to progress and grow within the company. Ongoing support, training, and development If you feel this Commercial Account Manager role is right for you please contact Amy Perks at Maintech Recruitment on and connect with me on LinkedIn or Click apply. Maintech Recruitment - Engineering Great Careers! Maintech recruitment, are an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; If you need any additional assistance with applying for this role please contact the team. Please note by applying for this role your data will be processed and stored inline with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish. JBRP1_UKTJ
Apr 30, 2024
Full time
Are you a highly ambitious individual with experience in the Commercial Automotive Industry? Our client operates in the motor industry and motor finance markets and with their unique business model offer 1st class Customer Service which is echoed by the large amounts of 5 reviews and recommendations received. The business has grown significantly and are now looking to expand their Commercial Sales department. We are looking for a driven and experienced individual to join a successful family run business that offers excellent career progression and personal development. They offer a highly unique service that is redefining how consumers and businesses purchase, manage and re-sell vehicles. As a Commercial Account Manager you will be playing a key part in the expansion of the business and will need to be highly motivated and focused with experience in fleet acquisition and management solutions. The role as a Commercial Account Manager: Working to set targets/KPIs. Attending business networking and other events. Management of the company CRM system. Effectively Managing customer relationships. Converting incoming leads. Introduction and up sell of additional motor related services and products. Generating leads and looking for new opportunities. Experience Requirements for the Commercial Account Manager role: Previous experience in the Commercial Motor Industry is a must. B2B Sales Experience in Commercial Van/ Car Sales. Skilled and confident in using MS Office, CRM systems and social media. Confident when engaging with customers on the phone or face to face. Good written and verbal skills. Self-motivated, organised and results driven. Confident in attending networking events. Passionate - genuine interest in cars and motor vehicles is a must! Professional at all times focusing on customer service. Full Clean Driving License Salary/package on offer for this Commercial Account Manager role: Basic salary £25,000 - £30,000 plus uncapped commission(OTE £70,000) Monday to Friday 9am - 6pm Access to salary sacrifice scheme such as private healthcare, pensions and other perks! 21 Days holiday plus Bank Holidays Pension Scheme Business Mileage paid for Potential to progress and grow within the company. Ongoing support, training, and development If you feel this Commercial Account Manager role is right for you please contact Amy Perks at Maintech Recruitment on and connect with me on LinkedIn or Click apply. Maintech Recruitment - Engineering Great Careers! Maintech recruitment, are an equal opportunities agency and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; If you need any additional assistance with applying for this role please contact the team. Please note by applying for this role your data will be processed and stored inline with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish. JBRP1_UKTJ
1st Line Support Engineer Peterborough - onsite £22k per annum + benefits My customer requires an experienced Deskside Support / 1st line support engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application s and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer / Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 Support Office 365 Support Active Directory experience Support of Mobile / iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer / end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Apr 30, 2024
Full time
1st Line Support Engineer Peterborough - onsite £22k per annum + benefits My customer requires an experienced Deskside Support / 1st line support engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application s and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer / Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 Support Office 365 Support Active Directory experience Support of Mobile / iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer / end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
1-year fixed term contract Flexible working hours over 30-36 hours per week. Hybrid working available £35-£40,000 per annum Summary We are delighted to be working on behalf of a recognized innovator in its field of manufacturing and engineering, specializing in the design, development, testing and manufacture of integrated protective systems. With sales offices, dealer, licenses and customers in various countries and regions, they have a truly international presence. Purpose of Position: We are looking for an experienced HR Project Administrator to help our client in its journey of transformation and growth in being able to provide an efficient and effective HR service to the business. The UK HR team to date has been working as a transactional HR function using manual, dated processes and old-fashioned ways of working due to the lack of an HR HRIS (to be implemented in 2024). Moreover, the team has been understaffed resulting in a firefighting approach rather than proactively training and developing managers and employees. With the lack of HR staff, the function has been unable to write its own internal processes nor maintain an HR intranet page. An additional resource is required on a 12-month fixed-term contract to modernize HR policies, write up internal HR procedures, checklists etc. and create a HR intranet page amongst other activities. Our client also needs support in small projects such as introducing a referral bonus to reduce recruitment costs - undertaking a cost review, making recommendations, presenting to senior management and creating an implementation and communication plan. This role will be based in Melksham on a full-time, hybrid, fixed term contract basis, reporting to the HR Director. Key Responsibilities: Update HR & Payroll Policies and procedures Recommend, get approval then implement & communicate new policies Create How To Guides, checklists etc. internally for HR and Payroll e.g. Grievance process, Disciplinary process Create How To Guides for employees and Managers for the new ADP HR module for Employee Self-Serve & Manager Self-Serve access Create an HR intranet page as the 1st stop for Managers and employees to access HR & Payroll data (saving time instead of going to see the HR team or waiting for an email response from the HR team) Pull together training material for Senior HR to roll out to Managers, e.g. how to speak to employees, how to have a difficult conversations, how to manager short term sickness etc. using XpertHR, ACAS etc. Create online training material all topics Digitize HR processes Responsible for costing out and managing digitalization of Employee paper HR files electronically Undertake other projects as and when required Support review of current vendors, e.g. Recruitment Agencies, Occupational Health etc. Background & Skills(s): Essential Previous HR experience. Previous HR project work. A working knowledge of UK employment law. Excellent communication skills. The ability to build and maintain relationships with internal and external stakeholders. Excellent organisational and administrative skills, with the ability to multitask and prioritise. Proficient in Microsoft Office. A willingness to learn. The ability to work as part of a team. Desirable An interest in People Analytics Project Management qualification or experience This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.
Apr 30, 2024
Contractor
1-year fixed term contract Flexible working hours over 30-36 hours per week. Hybrid working available £35-£40,000 per annum Summary We are delighted to be working on behalf of a recognized innovator in its field of manufacturing and engineering, specializing in the design, development, testing and manufacture of integrated protective systems. With sales offices, dealer, licenses and customers in various countries and regions, they have a truly international presence. Purpose of Position: We are looking for an experienced HR Project Administrator to help our client in its journey of transformation and growth in being able to provide an efficient and effective HR service to the business. The UK HR team to date has been working as a transactional HR function using manual, dated processes and old-fashioned ways of working due to the lack of an HR HRIS (to be implemented in 2024). Moreover, the team has been understaffed resulting in a firefighting approach rather than proactively training and developing managers and employees. With the lack of HR staff, the function has been unable to write its own internal processes nor maintain an HR intranet page. An additional resource is required on a 12-month fixed-term contract to modernize HR policies, write up internal HR procedures, checklists etc. and create a HR intranet page amongst other activities. Our client also needs support in small projects such as introducing a referral bonus to reduce recruitment costs - undertaking a cost review, making recommendations, presenting to senior management and creating an implementation and communication plan. This role will be based in Melksham on a full-time, hybrid, fixed term contract basis, reporting to the HR Director. Key Responsibilities: Update HR & Payroll Policies and procedures Recommend, get approval then implement & communicate new policies Create How To Guides, checklists etc. internally for HR and Payroll e.g. Grievance process, Disciplinary process Create How To Guides for employees and Managers for the new ADP HR module for Employee Self-Serve & Manager Self-Serve access Create an HR intranet page as the 1st stop for Managers and employees to access HR & Payroll data (saving time instead of going to see the HR team or waiting for an email response from the HR team) Pull together training material for Senior HR to roll out to Managers, e.g. how to speak to employees, how to have a difficult conversations, how to manager short term sickness etc. using XpertHR, ACAS etc. Create online training material all topics Digitize HR processes Responsible for costing out and managing digitalization of Employee paper HR files electronically Undertake other projects as and when required Support review of current vendors, e.g. Recruitment Agencies, Occupational Health etc. Background & Skills(s): Essential Previous HR experience. Previous HR project work. A working knowledge of UK employment law. Excellent communication skills. The ability to build and maintain relationships with internal and external stakeholders. Excellent organisational and administrative skills, with the ability to multitask and prioritise. Proficient in Microsoft Office. A willingness to learn. The ability to work as part of a team. Desirable An interest in People Analytics Project Management qualification or experience This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.
Infrastructure Engineer | AWS/Windows Server/T-SQL/SQL KEY SKILLS: Strong background in Infrastructure technology support within insurance/financial services Experience of AWS or similar hosting platforms Excellent T-SQL, Windows Server expertise THE ROLE: My client is looking for an experienced Infrastructure Support Engineer to join their growing team. The role will act as an escalation point from the 1st & 2nd line support desk covering various technologies. You will work closely with the clients MSA vendor for cloud-hosted environments, be involved in system maintenance and security activities and audits, and be involved in the evaluation of new products and technology. THE CANDIDATE: The successful candidate will have a strong background in 2nd and/or 3rd line support roles within the insurance or financial services sector. You will have experience in client facing infrastructure support roles (experience in a consultancy/customer support environment would be ideal) with excellent technical experience of AWS or similar hosting platforms, T-SQL, TCP, DNS, Windows Server; any experience of PostgreSQL, Linux or .NET environments would be ideal. CLIENT SECTOR: Insurance To ensure you understand how we process your data please take the time to review our Privacy Policy
Apr 30, 2024
Full time
Infrastructure Engineer | AWS/Windows Server/T-SQL/SQL KEY SKILLS: Strong background in Infrastructure technology support within insurance/financial services Experience of AWS or similar hosting platforms Excellent T-SQL, Windows Server expertise THE ROLE: My client is looking for an experienced Infrastructure Support Engineer to join their growing team. The role will act as an escalation point from the 1st & 2nd line support desk covering various technologies. You will work closely with the clients MSA vendor for cloud-hosted environments, be involved in system maintenance and security activities and audits, and be involved in the evaluation of new products and technology. THE CANDIDATE: The successful candidate will have a strong background in 2nd and/or 3rd line support roles within the insurance or financial services sector. You will have experience in client facing infrastructure support roles (experience in a consultancy/customer support environment would be ideal) with excellent technical experience of AWS or similar hosting platforms, T-SQL, TCP, DNS, Windows Server; any experience of PostgreSQL, Linux or .NET environments would be ideal. CLIENT SECTOR: Insurance To ensure you understand how we process your data please take the time to review our Privacy Policy
Mechanical Design Engineer Portsmouth Up to £40k Are you a Mechanical Design Engineer/Design Engineer/CAE Engineer and a problem solver when it comes to Engineering challenges? Do you have concept design experience, designing complex mechanical systems & products for safety-critical & regulated industries, including Defence, Aerospace, Marine & Medical? Do you have DFM experience, inc. Welding, Machining & Fabrication Processes? If so, then please see below Mechanical Design Engineer Portsmouth Up to £40k Progressive GE and an Engineering Innovator in Mechanical Systems & Products for Defence, Aerospace, Marine & Medical Sectors are looking to recruit a Mechanical Design Engineer on a Staff basis, for their Engineering & Manufacturing HQ based near Portsmouth, due to significant business growth and project pipeline for onwards. Reporting in the Chief Mechanical Engineer, the Mechanical Design Engineer will be responsible for the full life cycle design (from concept) of complex Mechanical Systems & Products for safety-critical & regulated industries, including Defence, Rail, Aerospace, Marine & Medical applications. Working within a multi-disciplinary engineering team, the Mechanical Design Engineer will be responsible for: Producing concept & detailed designs using CAD Software, including design schemes, detailed design & manufacturing drawings, reports & associated documentation Conduct and/or support Stress & Safety Analysis (though calculations & analysis software) Contribute to qualification test schedules (test definitions) and witness testing Provide support for failure investigations. Experience, Qualifications & Experience Required for Mechanical Design Engineer Role: HND or Degree in Mechanical Engineering or similar (Automotive Engineering, Aerospace Engineering, Aeronautical Engineering etc) 3D CAD Design experience (Concept & Detailed) & ability to use FEA software/create hand and software-based calculations Industrial experience designing complex mechanical systems and/or products for regulated industries/safety-critical environments, working to industry standards, codes & regulations. GA & Detailed Design experience, as well as DFM, including fabrication, welding & machining processes Knowledge of metallic materials (incl. mechanical, static & fatigue properties) Ability to write reports and specifications. For the successful Mechanical Design Engineer, a salary of up to £40k + Benefits is on offer and my client work a 37 hour working week (0730 - 1600 Monday to Thursday, Friday) and this Mechanical Design Engineer role is 5 days on-site and commutable from Southampton, Hamble, Fareham, Eastleigh, Waterlooville, Chichester, Winchester, Bognor Regis & Havant. PLEASE NOTE THAT THIS MECHANICAL DESIGN ENGINEER ROLE IS A STAFF/PERMANENT POSITION AND THE SUCCESSFUL CANDIDATE WILL NEED TO BE ELIGIBLE TO BE SECURITY CLEARED. To be considered for this Mechanical Design Engineer role, please apply via the link below To find out more about Progressive Recruitment please visit our website Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Apr 30, 2024
Full time
Mechanical Design Engineer Portsmouth Up to £40k Are you a Mechanical Design Engineer/Design Engineer/CAE Engineer and a problem solver when it comes to Engineering challenges? Do you have concept design experience, designing complex mechanical systems & products for safety-critical & regulated industries, including Defence, Aerospace, Marine & Medical? Do you have DFM experience, inc. Welding, Machining & Fabrication Processes? If so, then please see below Mechanical Design Engineer Portsmouth Up to £40k Progressive GE and an Engineering Innovator in Mechanical Systems & Products for Defence, Aerospace, Marine & Medical Sectors are looking to recruit a Mechanical Design Engineer on a Staff basis, for their Engineering & Manufacturing HQ based near Portsmouth, due to significant business growth and project pipeline for onwards. Reporting in the Chief Mechanical Engineer, the Mechanical Design Engineer will be responsible for the full life cycle design (from concept) of complex Mechanical Systems & Products for safety-critical & regulated industries, including Defence, Rail, Aerospace, Marine & Medical applications. Working within a multi-disciplinary engineering team, the Mechanical Design Engineer will be responsible for: Producing concept & detailed designs using CAD Software, including design schemes, detailed design & manufacturing drawings, reports & associated documentation Conduct and/or support Stress & Safety Analysis (though calculations & analysis software) Contribute to qualification test schedules (test definitions) and witness testing Provide support for failure investigations. Experience, Qualifications & Experience Required for Mechanical Design Engineer Role: HND or Degree in Mechanical Engineering or similar (Automotive Engineering, Aerospace Engineering, Aeronautical Engineering etc) 3D CAD Design experience (Concept & Detailed) & ability to use FEA software/create hand and software-based calculations Industrial experience designing complex mechanical systems and/or products for regulated industries/safety-critical environments, working to industry standards, codes & regulations. GA & Detailed Design experience, as well as DFM, including fabrication, welding & machining processes Knowledge of metallic materials (incl. mechanical, static & fatigue properties) Ability to write reports and specifications. For the successful Mechanical Design Engineer, a salary of up to £40k + Benefits is on offer and my client work a 37 hour working week (0730 - 1600 Monday to Thursday, Friday) and this Mechanical Design Engineer role is 5 days on-site and commutable from Southampton, Hamble, Fareham, Eastleigh, Waterlooville, Chichester, Winchester, Bognor Regis & Havant. PLEASE NOTE THAT THIS MECHANICAL DESIGN ENGINEER ROLE IS A STAFF/PERMANENT POSITION AND THE SUCCESSFUL CANDIDATE WILL NEED TO BE ELIGIBLE TO BE SECURITY CLEARED. To be considered for this Mechanical Design Engineer role, please apply via the link below To find out more about Progressive Recruitment please visit our website Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge £25 -28K
Apr 30, 2024
Full time
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge £25 -28K
Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Apr 30, 2024
Full time
Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Apr 30, 2024
Full time
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 30, 2024
Contractor
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.