Base salary of £45,000 plus £20,000 realistic OTE (uncappped) We are looking for a results-focused and tenacious individual with a passion for sales and account management to join our Core Account team on the newly-created role of Core Account Manager - Germany Lead. The ideal candidate will be bilingual German and English, work well under pressure, be a problem-solver and be extremely comfortable communicating with clients, team members and management. As a member of our Core Account team with specific responsibility for our German clients, you will be responsible for an existing book of business comprising of the Germany's leading law firms. Leveraging Chambers' position as the market leader, your role will be to strengthen existing relationships and market engagement (Chambers submissions), retain current spend and generating new revenue from your clients using multiple Chambers product offerings and working closely with the Chambers Research, Marketing and Customer Success teams. You will enjoy working in a fast-paced environment. The role will likely require travelling to Germany every few months to meet clients and prospects face to face. It will require working with multiple stakeholders and frequent deadlines, so excellent organisational and time-management skills are a must. In future years, the role is likely to require the recruitment and development of a German-speaking team to manage the increased business of Chambers in Germany. The role offers the flexibility of contributing effectively within a high-performing team environment, whilst holding a full quota for your personal book of business. You will work extremely closely with and have the full support of the Commercial Manager: Core Accounts. You will work flexibly in our Fleet Street office together with the rest of the Sales team on Wednesdays and Thursdays, and normally from home the rest of the week (if you wish to work from the office any Mondays, Tuesdays or Fridays you can book a desk using the app). Why you should apply: - Full management of an existing book of business and the entire sales process. - We offer a higher than average earning potential with an uncapped commission structure. - Huge opportunity to upsell existing accounts across our growing portfolio of products. - Sole responsibility for our Germany jurisdiction, creating strong relationships and with the ability to grow and manage a team in the future. - Responsible for maintaining and increasing clients' spend across Chambers portfolio. - Offering multiple products options to prospective new business clients. Main duties and responsibilities: - Heavy account management - Relationship building - Market engagement - Researching, pitching and closing - Managing and upselling your clients - Converting new business leads As a brand/company, our products have the best reputation across all Legal markets the world over, the decision maker's door is always open. Skills and qualifications: - Ability and desire to succeed in a high-pressure environment. Proactive, a 'go-getter' - Enjoyment of relationship building and account management - Ability to own a sales cycle from start to finish - Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders - Enjoys working autonomously - Proven pitching / presentation skills - Knowledge of Legal markets advantageous About us: Chambers and Partners is the world's leading legal rankings and insights intelligence company. For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally. The Chambers' research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent. Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services. Our Purpose is to differentiate the best legal talent for when it really matters. Our Mission is to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And our Vision ? is a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists. We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.
Apr 30, 2024
Full time
Base salary of £45,000 plus £20,000 realistic OTE (uncappped) We are looking for a results-focused and tenacious individual with a passion for sales and account management to join our Core Account team on the newly-created role of Core Account Manager - Germany Lead. The ideal candidate will be bilingual German and English, work well under pressure, be a problem-solver and be extremely comfortable communicating with clients, team members and management. As a member of our Core Account team with specific responsibility for our German clients, you will be responsible for an existing book of business comprising of the Germany's leading law firms. Leveraging Chambers' position as the market leader, your role will be to strengthen existing relationships and market engagement (Chambers submissions), retain current spend and generating new revenue from your clients using multiple Chambers product offerings and working closely with the Chambers Research, Marketing and Customer Success teams. You will enjoy working in a fast-paced environment. The role will likely require travelling to Germany every few months to meet clients and prospects face to face. It will require working with multiple stakeholders and frequent deadlines, so excellent organisational and time-management skills are a must. In future years, the role is likely to require the recruitment and development of a German-speaking team to manage the increased business of Chambers in Germany. The role offers the flexibility of contributing effectively within a high-performing team environment, whilst holding a full quota for your personal book of business. You will work extremely closely with and have the full support of the Commercial Manager: Core Accounts. You will work flexibly in our Fleet Street office together with the rest of the Sales team on Wednesdays and Thursdays, and normally from home the rest of the week (if you wish to work from the office any Mondays, Tuesdays or Fridays you can book a desk using the app). Why you should apply: - Full management of an existing book of business and the entire sales process. - We offer a higher than average earning potential with an uncapped commission structure. - Huge opportunity to upsell existing accounts across our growing portfolio of products. - Sole responsibility for our Germany jurisdiction, creating strong relationships and with the ability to grow and manage a team in the future. - Responsible for maintaining and increasing clients' spend across Chambers portfolio. - Offering multiple products options to prospective new business clients. Main duties and responsibilities: - Heavy account management - Relationship building - Market engagement - Researching, pitching and closing - Managing and upselling your clients - Converting new business leads As a brand/company, our products have the best reputation across all Legal markets the world over, the decision maker's door is always open. Skills and qualifications: - Ability and desire to succeed in a high-pressure environment. Proactive, a 'go-getter' - Enjoyment of relationship building and account management - Ability to own a sales cycle from start to finish - Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders - Enjoys working autonomously - Proven pitching / presentation skills - Knowledge of Legal markets advantageous About us: Chambers and Partners is the world's leading legal rankings and insights intelligence company. For over 30 years, Chambers has differentiated the very best legal talent by identifying and ranking law firms and lawyers globally. The Chambers' research methodology is unrivalled in accuracy, depth and quality, delivering indispensable data insights based on rankings that truly reflect ability and talent. Over the past 12 months, Chambers has embarked on a business transformation project, with the goal of building on its reputation as the gold standard in legal rankings and directories to develop a world class range of digital products and data analytics services. Our Purpose is to differentiate the best legal talent for when it really matters. Our Mission is to independently research the global legal market, to champion exceptional talent and deliver indispensable insights. And our Vision ? is a world where important legal matters are always addressed with the best intelligence and professional expertise, wherever it exists. We continue to invest and innovate to deliver data-led platforms, enabling law firms to provide the right services and in-house counsel to partner with the right firms. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
Apr 30, 2024
Full time
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
Our client is a dynamic and rapidly growing company in the digital industry, dedicated to providing exceptional solutions and services to valued clients. As an Account Manager, you will play a crucial role in ensuring client satisfaction, building long-term relationships, and driving business growth. This is an exciting opportunity for an ambitious individual who is passionate about delivering exceptional client experiences and driving success. Role Overview The role of an Account Manager is to develop and maintain profitable relationships with key clients, driving sales growth and maximizing revenue within assigned accounts. Account Managers are responsible for understanding client needs, promoting products or services, and consistently exceeding KPI targets. T Key strengths Proven experience in a client-facing role, preferably in account management, customer success, or sales. Experience in Digital or SAAS solutions Ability to analyse data and derive insights to drive client success and identify growth opportunities. Highly organised with excellent time management skills, the ability to prioritise and manage multiple client accounts simultaneously. Proficiency in CRM software, project management tools, and Microsoft Office suite. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any person for this role
Apr 30, 2024
Full time
Our client is a dynamic and rapidly growing company in the digital industry, dedicated to providing exceptional solutions and services to valued clients. As an Account Manager, you will play a crucial role in ensuring client satisfaction, building long-term relationships, and driving business growth. This is an exciting opportunity for an ambitious individual who is passionate about delivering exceptional client experiences and driving success. Role Overview The role of an Account Manager is to develop and maintain profitable relationships with key clients, driving sales growth and maximizing revenue within assigned accounts. Account Managers are responsible for understanding client needs, promoting products or services, and consistently exceeding KPI targets. T Key strengths Proven experience in a client-facing role, preferably in account management, customer success, or sales. Experience in Digital or SAAS solutions Ability to analyse data and derive insights to drive client success and identify growth opportunities. Highly organised with excellent time management skills, the ability to prioritise and manage multiple client accounts simultaneously. Proficiency in CRM software, project management tools, and Microsoft Office suite. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK. Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds and we confirm that we will gladly accept applications from any person for this role
Business Unit : Human Resources / Talent Acquisition, Employer Brand & ED&I Salary range: £22,000 - £32,400 per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub. Contract Type: Permanent (Talk to us about flexibility) Live to challenge the status quo. Live a life more Virgin.At Virgin Money we are on a mission to sustain a healthy, equitable and inclusive culture that respects and leverages the power of difference, in all corners of our organisation. We believe in treating people fairly, in trusting and investing in our colleagues as human beings, in the hope that this will drive a sense of belonging and connection amongst us all. We've created an exciting new role to support our small but mighty Strategic Talent Acquisition, Employer Branding and DE&I team. No day will be the same as you coordinate activity across three key areas - Diversity, Equity and Inclusion, Employer Brand / Talent Acquisition and Early Careers activity. Our team focus is to enable leaders and hiring managers to attract and appoint a more representative workforce, through activating our employer brand and talent acquisition capabilities. What you'll be doing Strengthening external engagement, our brand messaging across social media channels and our careers site. Updating and being the guardian of the content on our Recruitment hub. Maintaining the Apprenticeship Digital Account Service to ensure we re complying with regulatory standards and managing transferring of funds to partners. Support the coordination of the team in relation to early careers programmes, ensuring inclusive and meaningful experiences for learners and supporting with day-to-day queries through our apprenticeship mailbox. Champion the development and launch of new accredited learning programmes and internships aligned to our DE&I and Levelling Up agenda. Support the coordination activity for our annual cycle of DE&I reporting with the production of Gender Pay Gap reporting and all related pledges and commitments. Coordination and facilitation of external events including recruitment days, taster experiences and ad-hoc events. Offer support and advice to our Early Careers learners across multiple sites, signposting specialist support. We need you to have Previously worked in Talent Acquisition / HR within a support or co-ordination role. Experience with programme development in learning or early careers space Skilled in writing engaging content and communications with the Virgin Money tone of voice. Managed programme budgets and proficient with MS Excel. Some experience organising and coordinating internal events. A track record of collaborating and building relationships with stakeholders and external partners. The passion to be a committed advocate of Diversity, Equity, and Inclusion with demonstrable experience in this area. Concise communication skills with a flair for creating reports and preparing PowerPoint presentations. A curious mindset that can think big and offer fresh perspective, ideas, and opportunities. It's a bonus if you have but not essential Experience with programme development in learning or early careers space Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Apr 30, 2024
Full time
Business Unit : Human Resources / Talent Acquisition, Employer Brand & ED&I Salary range: £22,000 - £32,400 per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub. Contract Type: Permanent (Talk to us about flexibility) Live to challenge the status quo. Live a life more Virgin.At Virgin Money we are on a mission to sustain a healthy, equitable and inclusive culture that respects and leverages the power of difference, in all corners of our organisation. We believe in treating people fairly, in trusting and investing in our colleagues as human beings, in the hope that this will drive a sense of belonging and connection amongst us all. We've created an exciting new role to support our small but mighty Strategic Talent Acquisition, Employer Branding and DE&I team. No day will be the same as you coordinate activity across three key areas - Diversity, Equity and Inclusion, Employer Brand / Talent Acquisition and Early Careers activity. Our team focus is to enable leaders and hiring managers to attract and appoint a more representative workforce, through activating our employer brand and talent acquisition capabilities. What you'll be doing Strengthening external engagement, our brand messaging across social media channels and our careers site. Updating and being the guardian of the content on our Recruitment hub. Maintaining the Apprenticeship Digital Account Service to ensure we re complying with regulatory standards and managing transferring of funds to partners. Support the coordination of the team in relation to early careers programmes, ensuring inclusive and meaningful experiences for learners and supporting with day-to-day queries through our apprenticeship mailbox. Champion the development and launch of new accredited learning programmes and internships aligned to our DE&I and Levelling Up agenda. Support the coordination activity for our annual cycle of DE&I reporting with the production of Gender Pay Gap reporting and all related pledges and commitments. Coordination and facilitation of external events including recruitment days, taster experiences and ad-hoc events. Offer support and advice to our Early Careers learners across multiple sites, signposting specialist support. We need you to have Previously worked in Talent Acquisition / HR within a support or co-ordination role. Experience with programme development in learning or early careers space Skilled in writing engaging content and communications with the Virgin Money tone of voice. Managed programme budgets and proficient with MS Excel. Some experience organising and coordinating internal events. A track record of collaborating and building relationships with stakeholders and external partners. The passion to be a committed advocate of Diversity, Equity, and Inclusion with demonstrable experience in this area. Concise communication skills with a flair for creating reports and preparing PowerPoint presentations. A curious mindset that can think big and offer fresh perspective, ideas, and opportunities. It's a bonus if you have but not essential Experience with programme development in learning or early careers space Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
An amazing opportunity for an experienced Agency Sales Director to join a true pioneer in contextual video advertising and measurement. The Company Market leading contextual video advertising platform Rapidly growing worldwide with big growth plans in EMEA Pre-IPO business with over $90m in funding Few competitors with a disruptive platform that is highly sought after The Role With a view to accelerating their continued Global success, they now looking for a seasoned Agency Sales Director to develop/strengthen strategic relationships within GroupM. Lead senior commercial conversations across the GroupM group Work in collaboration with the VP EMEA to drive sales strategy across GroupM in the UK & EMEA Take new products to market in line with marketing and product teams Desired Skills & Experience We are looking for an experienced Agency Sales Director with up to date relationships within GroupM who is hungry to join a hyper-growth ad tech business. If you have the desired experience please reply to this advert or email for more information. Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Sales Team are specialists in digital technology and SaaS industry and work with a range of companies from disruptive fintech's to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces. The key roles they hire for are Vice President Sales, Senior Sales, Account Executive, Business Development, Inside Sales, Customer Success Manager and Sales Director. Our portfolio of roles includes a variety of individual contributor and management roles.
Apr 30, 2024
Full time
An amazing opportunity for an experienced Agency Sales Director to join a true pioneer in contextual video advertising and measurement. The Company Market leading contextual video advertising platform Rapidly growing worldwide with big growth plans in EMEA Pre-IPO business with over $90m in funding Few competitors with a disruptive platform that is highly sought after The Role With a view to accelerating their continued Global success, they now looking for a seasoned Agency Sales Director to develop/strengthen strategic relationships within GroupM. Lead senior commercial conversations across the GroupM group Work in collaboration with the VP EMEA to drive sales strategy across GroupM in the UK & EMEA Take new products to market in line with marketing and product teams Desired Skills & Experience We are looking for an experienced Agency Sales Director with up to date relationships within GroupM who is hungry to join a hyper-growth ad tech business. If you have the desired experience please reply to this advert or email for more information. Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Sales Team are specialists in digital technology and SaaS industry and work with a range of companies from disruptive fintech's to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces. The key roles they hire for are Vice President Sales, Senior Sales, Account Executive, Business Development, Inside Sales, Customer Success Manager and Sales Director. Our portfolio of roles includes a variety of individual contributor and management roles.
Sales Director at Mobile Advertising Technology Platform A global leader in mobile advertising is looking for a first on the ground Sales Director to lead the new business growth across the US. THE ROLE: Working alongside the CRO to develop sales strategy IC role expanding into leadership of US team Collaboration with the biggest global apps Fully flexible working environment Easy to sell product with minimum competition in market THE COMPANY: True Machine Learning proprietary technology Stronger technology than competitors Over 100% year on year growth Profitable business Experts in Ad Fraud International business with multiple global locations Amazing company culture SKILLS & EXPERIENCE: Strong experience selling advertising to mobile apps, especially gaming apps Proven track record of working towards & surpassing targets If you have the required experience for this role please reply to this advert or email for more information. Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Sales Team are specialists in digital technology and SaaS industry and work with a range of companies from disruptive fintech's to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces. The key roles they hire for are Vice President Sales, Senior Sales, Account Executive, Business Development, Inside Sales, Customer Success Manager and Sales Director. Our portfolio of roles includes a variety of individual contributor and management roles.
Apr 30, 2024
Full time
Sales Director at Mobile Advertising Technology Platform A global leader in mobile advertising is looking for a first on the ground Sales Director to lead the new business growth across the US. THE ROLE: Working alongside the CRO to develop sales strategy IC role expanding into leadership of US team Collaboration with the biggest global apps Fully flexible working environment Easy to sell product with minimum competition in market THE COMPANY: True Machine Learning proprietary technology Stronger technology than competitors Over 100% year on year growth Profitable business Experts in Ad Fraud International business with multiple global locations Amazing company culture SKILLS & EXPERIENCE: Strong experience selling advertising to mobile apps, especially gaming apps Proven track record of working towards & surpassing targets If you have the required experience for this role please reply to this advert or email for more information. Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally. Our Sales Team are specialists in digital technology and SaaS industry and work with a range of companies from disruptive fintech's to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces. The key roles they hire for are Vice President Sales, Senior Sales, Account Executive, Business Development, Inside Sales, Customer Success Manager and Sales Director. Our portfolio of roles includes a variety of individual contributor and management roles.
Senior UK Pension and Benefits specialist Leatherhead (3 days onsite) Initial 12 month contract Role responsibilities Supporting the team in its strategic project activity which currently includes the design and delivery of benefits improvements for next year, onboarding an additional company onto Benefits and supporting new companies with aligning their reward packages. Supporting the organizations UK employees with their pensions and benefits: through one-to-one meetings, both face to face and digital, over the phone and via email and Teams. Collaboratively manage the UK benefits team mailbox which is a key gateway for communication with employees, our benefit providers and other internal and external stakeholders. Supporting the UK benefits team in managing and operating benefits This includes: Reviewing data files going into the site from our HR and payroll systems and coming back from the site for loading into our payroll system and going to benefit providers Working with our customer success manager at Benefex to ensure smooth ongoing running of benefits through the platform, resolving issues as they arise. Using the platform software to maintain and improve the content of the site. Preparing benefit communications, using the platform to send them to employees and working with the US benefits team on global communication initiatives. Support the team in managing its monthly operational processes associated with the online benefits system, payroll system and benefit providers, including benefit deduction and pension contribution reconciliations, auto enrolment checks and invoices. This involves working closely with the HR, HR systems, payroll, payroll accounting, IT, accounts payable and finance teams. Work with the HR teams and other corporate functions to meet the needs of the business on pension and benefits as they arise: examples include supporting secondments, overseas assignments and TUPE transfers for particular projects or situations, supporting auditors with corporate accounting disclosures and supporting other companies within the group with benefits arrangements that are managed outside the platform. Skills; Has some experience of administering UK pensions and benefits in-house and ideally some experience of both defined benefit and defined contribution pension plans. Ideally has some wider HR, Reward or Payroll experience. Has strong interpersonal skills and spoken and written communication abilities enabling them to work with and manage multiple stakeholders effectively. Has a strong capability in working with Microsoft Excel spreadsheets including an ability to handle and analyse large volumes of data, and a good working knowledge of all the main Microsoft Office applications. Ideally has some experience of using any of: Workday, SAP, ADP, Dynamics and OneHub. If you are a Pension and Benefits specialist seeking a new opportunity, please apply now. Reference: 72736 Hafsa Akram
Apr 30, 2024
Contractor
Senior UK Pension and Benefits specialist Leatherhead (3 days onsite) Initial 12 month contract Role responsibilities Supporting the team in its strategic project activity which currently includes the design and delivery of benefits improvements for next year, onboarding an additional company onto Benefits and supporting new companies with aligning their reward packages. Supporting the organizations UK employees with their pensions and benefits: through one-to-one meetings, both face to face and digital, over the phone and via email and Teams. Collaboratively manage the UK benefits team mailbox which is a key gateway for communication with employees, our benefit providers and other internal and external stakeholders. Supporting the UK benefits team in managing and operating benefits This includes: Reviewing data files going into the site from our HR and payroll systems and coming back from the site for loading into our payroll system and going to benefit providers Working with our customer success manager at Benefex to ensure smooth ongoing running of benefits through the platform, resolving issues as they arise. Using the platform software to maintain and improve the content of the site. Preparing benefit communications, using the platform to send them to employees and working with the US benefits team on global communication initiatives. Support the team in managing its monthly operational processes associated with the online benefits system, payroll system and benefit providers, including benefit deduction and pension contribution reconciliations, auto enrolment checks and invoices. This involves working closely with the HR, HR systems, payroll, payroll accounting, IT, accounts payable and finance teams. Work with the HR teams and other corporate functions to meet the needs of the business on pension and benefits as they arise: examples include supporting secondments, overseas assignments and TUPE transfers for particular projects or situations, supporting auditors with corporate accounting disclosures and supporting other companies within the group with benefits arrangements that are managed outside the platform. Skills; Has some experience of administering UK pensions and benefits in-house and ideally some experience of both defined benefit and defined contribution pension plans. Ideally has some wider HR, Reward or Payroll experience. Has strong interpersonal skills and spoken and written communication abilities enabling them to work with and manage multiple stakeholders effectively. Has a strong capability in working with Microsoft Excel spreadsheets including an ability to handle and analyse large volumes of data, and a good working knowledge of all the main Microsoft Office applications. Ideally has some experience of using any of: Workday, SAP, ADP, Dynamics and OneHub. If you are a Pension and Benefits specialist seeking a new opportunity, please apply now. Reference: 72736 Hafsa Akram
Junior Project Manager Role in Live Events Hemel Hempstead/London-based role Join A Dynamic Team Of Industry Experts! We're looking for a Junior Project Manager to join a leading provider of global technology services across corporate, entertainment, and special event sectors. The company specialise in delivering bespoke technical solutions, focusing on exceptional digital, audio, and video outcomes for a variety of event experiences. Owing to exceptional company growth, they are seeking a Junior Project Manager to join their team. The successful Project Manager candidate will be integral to their commitment to delivering profitable and high-quality live and studio events. They will handle client briefs, ensuring that every technical aspect is perfectly aligned with client visions. This role reports directly to the Director of Live Events, offering them a unique opportunity to shine. Project Manager - Key Responsibilities: Build and manage client relationships to foster business growth. Attend and contribute to production meetings and site visits. Transform client briefs into precise technical deliveries. Work closely with both internal teams and on-site crews to ensure flawless event execution. Participate actively in industry trade shows and continuously research new technologies. Lead both fixed and freelance staff in setting up projects. Oversee the logistical aspects, ensuring all equipment is accounted for post-event. Project Manager - What's We Offer: Comprehensive training in technical drawing, Vectorworks, Schematics, and maintaining our ERP system. A positive and inclusive work culture where new ideas are always welcomed. A career path that allows you to grow professionally within the company. Project Manager - Who You Are: Experience working in the Live Events/Events industry Organised, detail-oriented, and capable of handling multiple projects simultaneously. Self-motivated with a passion for achieving results. Excellent communication skills and a positive, can-do attitude. Willing to travel and flexible enough to handle the dynamic nature of live events. Proficient in MS Office, especially Excel. Benefits: Competitive salary package. Opportunities for professional development and training. A dynamic work environment with potential for global travel. If you're driven, passionate about live events, and ready to take the next step in your career into a Project Manager role, we want to hear from you!
Apr 30, 2024
Full time
Junior Project Manager Role in Live Events Hemel Hempstead/London-based role Join A Dynamic Team Of Industry Experts! We're looking for a Junior Project Manager to join a leading provider of global technology services across corporate, entertainment, and special event sectors. The company specialise in delivering bespoke technical solutions, focusing on exceptional digital, audio, and video outcomes for a variety of event experiences. Owing to exceptional company growth, they are seeking a Junior Project Manager to join their team. The successful Project Manager candidate will be integral to their commitment to delivering profitable and high-quality live and studio events. They will handle client briefs, ensuring that every technical aspect is perfectly aligned with client visions. This role reports directly to the Director of Live Events, offering them a unique opportunity to shine. Project Manager - Key Responsibilities: Build and manage client relationships to foster business growth. Attend and contribute to production meetings and site visits. Transform client briefs into precise technical deliveries. Work closely with both internal teams and on-site crews to ensure flawless event execution. Participate actively in industry trade shows and continuously research new technologies. Lead both fixed and freelance staff in setting up projects. Oversee the logistical aspects, ensuring all equipment is accounted for post-event. Project Manager - What's We Offer: Comprehensive training in technical drawing, Vectorworks, Schematics, and maintaining our ERP system. A positive and inclusive work culture where new ideas are always welcomed. A career path that allows you to grow professionally within the company. Project Manager - Who You Are: Experience working in the Live Events/Events industry Organised, detail-oriented, and capable of handling multiple projects simultaneously. Self-motivated with a passion for achieving results. Excellent communication skills and a positive, can-do attitude. Willing to travel and flexible enough to handle the dynamic nature of live events. Proficient in MS Office, especially Excel. Benefits: Competitive salary package. Opportunities for professional development and training. A dynamic work environment with potential for global travel. If you're driven, passionate about live events, and ready to take the next step in your career into a Project Manager role, we want to hear from you!
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Apr 29, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
We are currently looking for a German speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent German and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both German and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in German to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to deescalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Apr 29, 2024
Full time
We are currently looking for a German speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent German and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both German and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in German to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to deescalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Product Manager to join our team and help us build one of the best, most innovative banks in the world. Monzo is the lead challenger bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with extremely high daily engagement and an NPS that's consistently above 70. More than 10% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. Your role We're looking for a product manager to join us to define and deliver the next phase of growth for Monzo Flex. Flex has grown significantly over the last two years since launch and has become one of Monzo's largest adopted consumer products. It also recently won the best credit card at the British Banking awards . We're looking to hire someone to help design and accelerate the next phase of growth to become the leading consumer credit, spending product in the UK. As the PM, you'll lead on increasing customer engagement with our fast growing base of existing Flex users, alongside defining how we continue to evolve the product to meet new customer needs. What you'll work on: Lead a cross-functional team to develop and deliver a customer engagement strategy for existing Monzo Flex users, including increasing engagement and monetisation. Key success metrics include total Flex users, monthly engagement and depth of spend. Define product strategy for the next phase of growth Flex, including building a deep understanding of customer needs and market opportunities, and how we'll continue to differentiate ourselves and grow. Work iteratively and collaboratively with design, engineering, research, data science, compliance and many others to refine your plan and execute against it effectively. Balance work to create long-term growth, and work to hit short-term growth and revenue targets. Shape the broader product strategy by sharing insights from your work. You should apply if: You've got extensive experience of shipping successful, customer-centric digital products in a fast growing company. You have experience working with financial services products. Bonus if this experience has been on a credit card or BNPL product. You have previously worked on a product that's success has required strong customer engagement. You're passionate about building value for customers and not just achieving business results. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're creative, opportunistic, and love working as part of a fast, iterative team. You're full of novel ideas and creative solutions, and able to tease them out of others too. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way You're a fast learner, humble and curious, and enjoy developing yourself and others What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Final chat with our Chief Product Officer Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £85,000 to £120,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us in a paragraph an example of a successful, consumer fintech product that you've shipped and the impact it had? What was your role in this product? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select click apply for full job details
Apr 29, 2024
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Product Manager to join our team and help us build one of the best, most innovative banks in the world. Monzo is the lead challenger bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with extremely high daily engagement and an NPS that's consistently above 70. More than 10% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives. Product is at the heart of this ambition. As a PM you'll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You'll operate with autonomy and have a massive impact on our customers' lives and Monzo's success. Your role We're looking for a product manager to join us to define and deliver the next phase of growth for Monzo Flex. Flex has grown significantly over the last two years since launch and has become one of Monzo's largest adopted consumer products. It also recently won the best credit card at the British Banking awards . We're looking to hire someone to help design and accelerate the next phase of growth to become the leading consumer credit, spending product in the UK. As the PM, you'll lead on increasing customer engagement with our fast growing base of existing Flex users, alongside defining how we continue to evolve the product to meet new customer needs. What you'll work on: Lead a cross-functional team to develop and deliver a customer engagement strategy for existing Monzo Flex users, including increasing engagement and monetisation. Key success metrics include total Flex users, monthly engagement and depth of spend. Define product strategy for the next phase of growth Flex, including building a deep understanding of customer needs and market opportunities, and how we'll continue to differentiate ourselves and grow. Work iteratively and collaboratively with design, engineering, research, data science, compliance and many others to refine your plan and execute against it effectively. Balance work to create long-term growth, and work to hit short-term growth and revenue targets. Shape the broader product strategy by sharing insights from your work. You should apply if: You've got extensive experience of shipping successful, customer-centric digital products in a fast growing company. You have experience working with financial services products. Bonus if this experience has been on a credit card or BNPL product. You have previously worked on a product that's success has required strong customer engagement. You're passionate about building value for customers and not just achieving business results. You're data driven, passionate about metrics, and intellectually honest about how your work is performing and driven to continuously improve it. You're creative, opportunistic, and love working as part of a fast, iterative team. You're full of novel ideas and creative solutions, and able to tease them out of others too. You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with. You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way You're a fast learner, humble and curious, and enjoy developing yourself and others What we're doing here at Monzo excites you! The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Experience Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Final chat with our Chief Product Officer Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: £85,000 to £120,000 depending on experience stock options & benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Tell us in a paragraph an example of a successful, consumer fintech product that you've shipped and the impact it had? What was your role in this product? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select click apply for full job details
We are currently looking for a Polish speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Polish and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Polish and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in Polish to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to de-escalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Apr 29, 2024
Full time
We are currently looking for a Polish speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Polish and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Polish and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in Polish to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to de-escalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Finance Accounting Manager A fantastic opportunity to join one of the UK's leading independent financial advisory and wealth management firms. We have an exciting opportunity to join our existing Finance Acquisitions team. We are looking for those of you who wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus a range of benefits. The role will require you to deliver excellent service by leading the monthly production and review of Management Accounts for AFH's most recent acquisitions. As our Financial Accounting Manager, you will be responsible for maintaining the quality of balance sheet reconciliations, EBITDA reporting to deadline, providing insights into profit and loss, MI reporting and effectively communicating with both financial and non-financial stakeholders during the pre and post acquisition period. Key Responsibilities as our Finance Accounting Manager will include: Producing monthly acquisition reporting to deal terms within agreed timeframes. Prepare/review monthly management accounts with supporting variance analysis and commentary. Conduct thorough balance sheet reconciliations to maintain the integrity of financial data. Participate in acquisition accounting activities, including due diligence and post-acquisition integration. Monitor / report financial performance post-acquisition, identifying and addressing any accounting or reporting issues. Oversee integration of subsidiary accounts production into Group Finance function. Review acquisition completion accounts prior to signoff and payment Continuous reviews of working accounting practices and processes to ensure efficient and cost-effective operations. Supporting subsidiary finance personnel / accountant with improvements to current processes / integrating financial systems Monthly review of subsidiary Adviser / Supplier payment process Monthly preparation / review of subsidiary bank reconciliations Assisting in subsidiary payroll review and integration to AFH payroll system What we are looking for in our ideal Finance Acquisitions Supervisor: Qualified Accountant (ACA, ACCA, CIMA) or equivalent experience. Experience in financial services industry preferred. Experience with acquisition accounting and consolidation processes is desirable. Strong knowledge of accounting principles and practices. Excellent analytical and problem-solving skills. Effective organisational and planning skills, with ability to work to deadlines. Excellent interpersonal skills with the ability to communicate at all levels with both financial and non-financial management Strong IT skills. Must be delivery focused, a keen eye for detail with a drive for quality throughout Benefits of working for AFH: Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation. Contributory pension scheme, and death-in-service benefit Competitive salary and annual discretionary bonus, following one year's service. Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies. Flexible working options and competitive holiday allowance, with annual buy and sell scheme options. Enhanced Maternity, adoptive and paternity pay Loyalty bonus and additional holiday days, based on length of service. Employee referral bonus scheme Social events With over 30 years of experience and more than 500 employees nationwide, AFH is one of the UK's leading independent financial advisory firms. If you are interested in becoming a part of our growing community as our Finance Acquisitions Supervisor, get in touch and click 'APPLY' today or email us via . We look forward to hearing from you!
Apr 29, 2024
Full time
Finance Accounting Manager A fantastic opportunity to join one of the UK's leading independent financial advisory and wealth management firms. We have an exciting opportunity to join our existing Finance Acquisitions team. We are looking for those of you who wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus a range of benefits. The role will require you to deliver excellent service by leading the monthly production and review of Management Accounts for AFH's most recent acquisitions. As our Financial Accounting Manager, you will be responsible for maintaining the quality of balance sheet reconciliations, EBITDA reporting to deadline, providing insights into profit and loss, MI reporting and effectively communicating with both financial and non-financial stakeholders during the pre and post acquisition period. Key Responsibilities as our Finance Accounting Manager will include: Producing monthly acquisition reporting to deal terms within agreed timeframes. Prepare/review monthly management accounts with supporting variance analysis and commentary. Conduct thorough balance sheet reconciliations to maintain the integrity of financial data. Participate in acquisition accounting activities, including due diligence and post-acquisition integration. Monitor / report financial performance post-acquisition, identifying and addressing any accounting or reporting issues. Oversee integration of subsidiary accounts production into Group Finance function. Review acquisition completion accounts prior to signoff and payment Continuous reviews of working accounting practices and processes to ensure efficient and cost-effective operations. Supporting subsidiary finance personnel / accountant with improvements to current processes / integrating financial systems Monthly review of subsidiary Adviser / Supplier payment process Monthly preparation / review of subsidiary bank reconciliations Assisting in subsidiary payroll review and integration to AFH payroll system What we are looking for in our ideal Finance Acquisitions Supervisor: Qualified Accountant (ACA, ACCA, CIMA) or equivalent experience. Experience in financial services industry preferred. Experience with acquisition accounting and consolidation processes is desirable. Strong knowledge of accounting principles and practices. Excellent analytical and problem-solving skills. Effective organisational and planning skills, with ability to work to deadlines. Excellent interpersonal skills with the ability to communicate at all levels with both financial and non-financial management Strong IT skills. Must be delivery focused, a keen eye for detail with a drive for quality throughout Benefits of working for AFH: Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation. Contributory pension scheme, and death-in-service benefit Competitive salary and annual discretionary bonus, following one year's service. Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies. Flexible working options and competitive holiday allowance, with annual buy and sell scheme options. Enhanced Maternity, adoptive and paternity pay Loyalty bonus and additional holiday days, based on length of service. Employee referral bonus scheme Social events With over 30 years of experience and more than 500 employees nationwide, AFH is one of the UK's leading independent financial advisory firms. If you are interested in becoming a part of our growing community as our Finance Acquisitions Supervisor, get in touch and click 'APPLY' today or email us via . We look forward to hearing from you!
About us For great ambitions Emperor is here to turn ambition into success through the power of clear, confident and consistent communications. Working together, we help our clients to connect and engage with their stakeholders and audiences, so they can achieve great things. Whatever our clients' ambitions, and wherever they are in the business lifecycle, we're focused on offering them strategic expertise, outstanding creative and the very best client service. Our evolving story We were founded in 1996 by two people working from a shared office, equipped with an Apple Mac and some great ambitions. Today we're the UK's largest corporate reporting agency. We've grown to employ over 200 diverse, talented and experienced people across a national and international network. In 2020, we became employee owned - a decision rooted in the success of our collaborative and inclusive culture. What we do and how we do it Our strategic and creative teams bring insight, communications, stories and messages to life to turn our clients' ambitions into reality. We are experts in reporting, brand, employee experience and sustainability. We create multi-channel content that drives reporting, messaging, marketing and campaigns to deliver a truly integrated experience for our clients' stakeholders and audiences. Our services include everything from digital to print, film and presentations. Vision, mission & purpose Our vision is to be the partner of choice for ambitious clients and people. Our mission is to bring clarity, creativity and consistency to communications. Our purpose is to help our clients bring trust and confidence to their audiences. Together they create our proposition: for great ambitions. What we can offer you Keeping our employees happy is what makes us a great place to work. We're decent, fun and friendly people to spend time with. And we're focused on helping you achieve your great ambitions. THE ROLE The role of the Account Director is to work across a diverse portfolio of clients, delivering integrated and strategic corporate communications. The Account Director works with our print, digital, design, brand and specialist teams to deliver creative and innovative solutions. PURPOSE To own the client relationship and have full accountability for three areas: 1. Client service - Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organized and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt if a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn't enough, we want our clients to want to work with us again and again. 2. Project Lead and Programme Manager - exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands on involvement from an experienced member of the team. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. Leading the internal team is also an important part of the role. 3. Commercial success - a strong commercial awareness is critical to the role. Our client service team are at the forefront of scoping and pricing, and are accountable for delivering projects profitably. Having the confidence to talk about budget issues with clients is essential. KEY RESPONSIBILITIES 1. Client service - Proactive approach to relationship building - Day-to-day contact for clients - Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues - Act as a partner and safe pair of hands to your clients - Provide a strong management approach, giving strategic advice as regards the project delivery - Be one step ahead of the client at all times, advising of risk associated with any elements, always solutions focused - Flexible approach and attitude when challenged by clients or situations 2. Project Lead and Programme Manager - Management of delivery process from kick off to completion - Programme management, providing lateral thinking and planning as required - Lead internal team, provide necessary information in summary form, engage and inform team at regular intervals - Accurate documentation both internal and external (status reports, agendas, contact reports etc) - High standard of attention to detail; requirement to check work as senior on the project - Attend to all reporting needs - Create and manage project timelines - Manage resource effectively, communicating any change to the planned resource in good time - Production liaison/briefing/management - Lead and coordinate on new business proposals, presenting as part of a team where necessary 3. Commercial success: - Full commercial responsibility and financial accountability across your accounts - Oversee project scoping and planning, briefing, resourcing, forecasting, delivery and invoicing ensuring work is produced on time, to brief, on budget, to required profit margins and that the client is happy - Ensure that your clients are on track to meet their monthly revenue targets, invoicing through the month and managing WIP on your projects - Ensure you and your team work towards profitability on your projects and proactively address if there are any overruns - Maintain accurate and timely management data on all your accounts, and report regularly on progress Skills, knowledge & experience: - Embodies and demonstrates Emperor's Values - Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp - Collaborative and team-worker with the ability to build strong relationships and adapt style to be equally effective, persuasive and influential across range of partnerships and projects. - Financially literate and an appreciation of how to present financial information to stakeholders - Mature leader, personable and enthusiastic team player with energy, stamina, drive and intelligence, with strong corporate communications experience - Ability to truly listen to clients, challenge where appropriate and manage their expectations - a diplomat with strong EQ/client empathy skills. - Excellent communicator both verbally and written - ability to present with confidence. - Multi-tasker with ability to prioritise tasks - ability to manage clients and projects under pressure and manage up as well as down when appropriate. - Attention to detail, ability to see the big picture and act/prioritise accordingly: able to simplify complex tasks into actionable activities for a team. - Resilient, passionate, energetic and hungry. A positive driving force within the business - with strong business acumen and commercial awareness. - Strong sense of responsibility, commitment and accountability, with a 'can-do' attitude - Team player, always willing to support colleagues, directors and clients KPI's: 1. Client service 100% client retention Maintain highest levels of service throughout your account and delivery teams. Ensure the client is happy with scores of 4 or 5 on client satisfaction survey. 2. Project Lead and Programme Manager Deliver projects smoothly Zero error on all published projects Show capability to manage the volume of work set Manage integrated workstreams to ensure a consistent standard and approach A happy internal project team Good resource management, with few last minute drop outs Strong engagement on new business pitching 3. Commercial success: Create accurate proposals using fee calculator and SOW documents, sharing with senior managers for approval. Projects delivered within budget, or evidence of successful management of project budgets Strong management of sales forecast, with no last minute movement 4. Culture: Demonstrate and be recognised for living the Emperor Principles via 360 feedback, pitch feedback and client satisfaction surveys. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 29, 2024
Full time
About us For great ambitions Emperor is here to turn ambition into success through the power of clear, confident and consistent communications. Working together, we help our clients to connect and engage with their stakeholders and audiences, so they can achieve great things. Whatever our clients' ambitions, and wherever they are in the business lifecycle, we're focused on offering them strategic expertise, outstanding creative and the very best client service. Our evolving story We were founded in 1996 by two people working from a shared office, equipped with an Apple Mac and some great ambitions. Today we're the UK's largest corporate reporting agency. We've grown to employ over 200 diverse, talented and experienced people across a national and international network. In 2020, we became employee owned - a decision rooted in the success of our collaborative and inclusive culture. What we do and how we do it Our strategic and creative teams bring insight, communications, stories and messages to life to turn our clients' ambitions into reality. We are experts in reporting, brand, employee experience and sustainability. We create multi-channel content that drives reporting, messaging, marketing and campaigns to deliver a truly integrated experience for our clients' stakeholders and audiences. Our services include everything from digital to print, film and presentations. Vision, mission & purpose Our vision is to be the partner of choice for ambitious clients and people. Our mission is to bring clarity, creativity and consistency to communications. Our purpose is to help our clients bring trust and confidence to their audiences. Together they create our proposition: for great ambitions. What we can offer you Keeping our employees happy is what makes us a great place to work. We're decent, fun and friendly people to spend time with. And we're focused on helping you achieve your great ambitions. THE ROLE The role of the Account Director is to work across a diverse portfolio of clients, delivering integrated and strategic corporate communications. The Account Director works with our print, digital, design, brand and specialist teams to deliver creative and innovative solutions. PURPOSE To own the client relationship and have full accountability for three areas: 1. Client service - Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organized and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt if a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn't enough, we want our clients to want to work with us again and again. 2. Project Lead and Programme Manager - exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands on involvement from an experienced member of the team. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. Leading the internal team is also an important part of the role. 3. Commercial success - a strong commercial awareness is critical to the role. Our client service team are at the forefront of scoping and pricing, and are accountable for delivering projects profitably. Having the confidence to talk about budget issues with clients is essential. KEY RESPONSIBILITIES 1. Client service - Proactive approach to relationship building - Day-to-day contact for clients - Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues - Act as a partner and safe pair of hands to your clients - Provide a strong management approach, giving strategic advice as regards the project delivery - Be one step ahead of the client at all times, advising of risk associated with any elements, always solutions focused - Flexible approach and attitude when challenged by clients or situations 2. Project Lead and Programme Manager - Management of delivery process from kick off to completion - Programme management, providing lateral thinking and planning as required - Lead internal team, provide necessary information in summary form, engage and inform team at regular intervals - Accurate documentation both internal and external (status reports, agendas, contact reports etc) - High standard of attention to detail; requirement to check work as senior on the project - Attend to all reporting needs - Create and manage project timelines - Manage resource effectively, communicating any change to the planned resource in good time - Production liaison/briefing/management - Lead and coordinate on new business proposals, presenting as part of a team where necessary 3. Commercial success: - Full commercial responsibility and financial accountability across your accounts - Oversee project scoping and planning, briefing, resourcing, forecasting, delivery and invoicing ensuring work is produced on time, to brief, on budget, to required profit margins and that the client is happy - Ensure that your clients are on track to meet their monthly revenue targets, invoicing through the month and managing WIP on your projects - Ensure you and your team work towards profitability on your projects and proactively address if there are any overruns - Maintain accurate and timely management data on all your accounts, and report regularly on progress Skills, knowledge & experience: - Embodies and demonstrates Emperor's Values - Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp - Collaborative and team-worker with the ability to build strong relationships and adapt style to be equally effective, persuasive and influential across range of partnerships and projects. - Financially literate and an appreciation of how to present financial information to stakeholders - Mature leader, personable and enthusiastic team player with energy, stamina, drive and intelligence, with strong corporate communications experience - Ability to truly listen to clients, challenge where appropriate and manage their expectations - a diplomat with strong EQ/client empathy skills. - Excellent communicator both verbally and written - ability to present with confidence. - Multi-tasker with ability to prioritise tasks - ability to manage clients and projects under pressure and manage up as well as down when appropriate. - Attention to detail, ability to see the big picture and act/prioritise accordingly: able to simplify complex tasks into actionable activities for a team. - Resilient, passionate, energetic and hungry. A positive driving force within the business - with strong business acumen and commercial awareness. - Strong sense of responsibility, commitment and accountability, with a 'can-do' attitude - Team player, always willing to support colleagues, directors and clients KPI's: 1. Client service 100% client retention Maintain highest levels of service throughout your account and delivery teams. Ensure the client is happy with scores of 4 or 5 on client satisfaction survey. 2. Project Lead and Programme Manager Deliver projects smoothly Zero error on all published projects Show capability to manage the volume of work set Manage integrated workstreams to ensure a consistent standard and approach A happy internal project team Good resource management, with few last minute drop outs Strong engagement on new business pitching 3. Commercial success: Create accurate proposals using fee calculator and SOW documents, sharing with senior managers for approval. Projects delivered within budget, or evidence of successful management of project budgets Strong management of sales forecast, with no last minute movement 4. Culture: Demonstrate and be recognised for living the Emperor Principles via 360 feedback, pitch feedback and client satisfaction surveys. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
We are currently looking for a Norwegian speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Norwegian and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Norwegian and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in Norwegian to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to deescalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Apr 29, 2024
Full time
We are currently looking for a Norwegian speaker to work in a multinational firm that offers database solutions for clients worldwide. You will be working alongside a dynamic and outgoing team in the London office where you would be responsible for customer service, client support, troubleshooting and maintaining client relationships. Your responsibilities will include: Handling incoming calls, answering customer inquiries and troubleshooting problems Ensuring the accuracy of customer due diligence files during the client on-boarding process Providing product training to clients via phone and digital or face-to-face meetings Being responsible for account management and assisting with administrative tasks, including invoicing and collections About you: The ideal applicant will be a self-starter with strong problem-solving skills who speaks fluent Norwegian and has previous experience within a customer support role in a corporate setting. You will need to have excellent communication skills in both Norwegian and English to deliver first-class customer service and support to all executive levels of business. The role is well-suited to an accomplished client services professional who is confident on the phone and has experience dealing with compliance-related responsibilities. The role offers great progression to go further up the career ladder. Profile: Required to be fluent in Norwegian to mother tongue standard, both written and spoken Fluency in English, both written and spoken Previous experience in a customer service or client services role Bachelor's degree or equivalent preferred Excellent verbal and written communication skills and good relationship-building skills Ability to stay calm under pressure and able to deescalate calls Great attention to detail and strong analytical skills Excellent organisational skills and the ability to multitask IT proficient including strong MS Office skills, including advanced Excel skills To apply, please send your CV in English and in Word format to Ismael. language matters is acting as an employment agency in relation to this vacancy.
Business Development Manager - Recruitment Agency £50,000 + excellent bonus Bristol Join one of Bristol s most successful recruitment firms, in this key BDM role. If you have a background as a recruitment consultant and you re ready to move into a purist BD position, this is your chance to join a market leader. Our client has a strong track record in specialist recruitment. With plenty of warm relationships and leads to leverage. We re seeking a professional and credible individual within the recruitment industry, who can interface with senior level decision makers across a range of sectors. You ll have a proven track record in your recruitment career to date. This is a perfect opportunity to diversify your skills and to move into a client-centric role. It is essential that you have a proven track record in (agency) recruitment for this position. You'd be joining a fast-growth, cutting-edge business. A strong financial package is available, with significant opportunities for future career progression. Please kindly note that recruitment agency experience is essential for this position. Talent Lift specialise in senior rec-to-rec. With strong connections across the recruitment industry, we find brilliant people for some of the very best: Recruitment Agencies Executive Search Firms MSP / RPO / Talent Solutions Providers Recruitment Industry Investors, Advisors and NEDs Rec Tech' Providers If you re looking to take your recruitment career to the next level, we can get you there. Above all, your confidentiality is our priority. We work discreetly but effectively. You ll find some of our current opportunities on the Talent Lift website (talentlift co uk). However many of our placements also stem from unadvertised, newly-created opportunities. If you're an experienced recruitment professional, feel free to send your CV to us more speculatively. Talent Lift specialise in senior appointments within recruitment. Typical roles include recruitment manager, recruitment director, recruitment sales director, operations director recruitment, partner executive search, area manager recruitment, regional manager recruitment, associate director recruitment, managing director recruitment. Talent Lift cover a range of recruitment sectors, including financial recruitment, accountancy recruitment, finance recruitment, executive search, search and selection, actuarial recruitment, built environment recruitment, change management recruitment, charities recruitment, commercial recruitment, construction recruitment, digital recruitment, driving recruitment, transport recruitment, education recruitment, energy recruitment, oil and gas recruitment, engineering recruitment, environmental recruitment, ex military recruitment, financial services recruitment, FM recruitment, FMCG recruitment, healthcare recruitment, hospitality recruitment, housing recruitment, HR recruitment, industrial recruitment, insurance recruitment, IT recruitment, technology recruitment, legal recruitment, life sciences recruitment, manufacturing recruitment, marketing recruitment, media recruitment, multilingual recruitment, onsite recruitment, pharmaceutical recruitment, procurement recruitment, supply chain recruitment, public sector recruitment, rail recruitment, retail recruitment, sales recruitment, scientific recruitment and social care recruitment.
Apr 29, 2024
Full time
Business Development Manager - Recruitment Agency £50,000 + excellent bonus Bristol Join one of Bristol s most successful recruitment firms, in this key BDM role. If you have a background as a recruitment consultant and you re ready to move into a purist BD position, this is your chance to join a market leader. Our client has a strong track record in specialist recruitment. With plenty of warm relationships and leads to leverage. We re seeking a professional and credible individual within the recruitment industry, who can interface with senior level decision makers across a range of sectors. You ll have a proven track record in your recruitment career to date. This is a perfect opportunity to diversify your skills and to move into a client-centric role. It is essential that you have a proven track record in (agency) recruitment for this position. You'd be joining a fast-growth, cutting-edge business. A strong financial package is available, with significant opportunities for future career progression. Please kindly note that recruitment agency experience is essential for this position. Talent Lift specialise in senior rec-to-rec. With strong connections across the recruitment industry, we find brilliant people for some of the very best: Recruitment Agencies Executive Search Firms MSP / RPO / Talent Solutions Providers Recruitment Industry Investors, Advisors and NEDs Rec Tech' Providers If you re looking to take your recruitment career to the next level, we can get you there. Above all, your confidentiality is our priority. We work discreetly but effectively. You ll find some of our current opportunities on the Talent Lift website (talentlift co uk). However many of our placements also stem from unadvertised, newly-created opportunities. If you're an experienced recruitment professional, feel free to send your CV to us more speculatively. Talent Lift specialise in senior appointments within recruitment. Typical roles include recruitment manager, recruitment director, recruitment sales director, operations director recruitment, partner executive search, area manager recruitment, regional manager recruitment, associate director recruitment, managing director recruitment. Talent Lift cover a range of recruitment sectors, including financial recruitment, accountancy recruitment, finance recruitment, executive search, search and selection, actuarial recruitment, built environment recruitment, change management recruitment, charities recruitment, commercial recruitment, construction recruitment, digital recruitment, driving recruitment, transport recruitment, education recruitment, energy recruitment, oil and gas recruitment, engineering recruitment, environmental recruitment, ex military recruitment, financial services recruitment, FM recruitment, FMCG recruitment, healthcare recruitment, hospitality recruitment, housing recruitment, HR recruitment, industrial recruitment, insurance recruitment, IT recruitment, technology recruitment, legal recruitment, life sciences recruitment, manufacturing recruitment, marketing recruitment, media recruitment, multilingual recruitment, onsite recruitment, pharmaceutical recruitment, procurement recruitment, supply chain recruitment, public sector recruitment, rail recruitment, retail recruitment, sales recruitment, scientific recruitment and social care recruitment.
Are you passionate about driving digital transformation and enhancing organisational efficiency? We are seeking an experienced Information Systems Coordinator to join our team. In this role, you will play a pivotal part in streamlining business processes, ensuring data integrity, and optimising client information management systems. Responsibilities: Business Process Improvement: Collaborate with cross-functional teams to identify opportunities for process enhancement and digitisation. Continuously review existing workflows and contribute to their improvement. Information Systems Management: Co-ordinate and oversee the effective utilisation, application, and maintenance of our organization's information management systems. Ensure seamless functionality and user satisfaction. Development Oversight: Evaluate development needs and provide oversight during system enhancements, implementation, and testing phases. Resolve technical issues promptly to prevent disruptions. Data Integrity and Compliance: Maintain data integrity through regular checks and a well-documented audit trail. Adhere to the client Records Management Policy and Retention and Disposal Schedule. Archiving and Record Management: Oversee the appropriate archiving and destruction of records. Contribute to annual archiving, reviewing files, handling retention requests, and maintaining a comprehensive audit trail. Central Records Management Facility: Assist in implementing a new central records management facility. Ensure document management access to accounts, information systems, and staff. Business Improvement and Digitisation: Collaborate on designing, implementing, and testing new user online client interface solutions. Enhance corporate memory, integrate systems, and provide robust profile history and reporting. Training and Support: Prepare training materials, including documents and video resources. Facilitate training sessions, mentor teams, and support staff in adopting new processes and digital solutions. Additional Duties: Contribute to other tasks as required by the Manager or Corporate Services Direct Qualifications : Recent experience in information governance, compliance, data protection, and records management. Proficiency in using and applying information systems to projects or programs. Strong analytical skills and attention to detail. Excellent communication and collaboration abilities. Bachelor's degree in a relevant field (preferred). Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 29, 2024
Contractor
Are you passionate about driving digital transformation and enhancing organisational efficiency? We are seeking an experienced Information Systems Coordinator to join our team. In this role, you will play a pivotal part in streamlining business processes, ensuring data integrity, and optimising client information management systems. Responsibilities: Business Process Improvement: Collaborate with cross-functional teams to identify opportunities for process enhancement and digitisation. Continuously review existing workflows and contribute to their improvement. Information Systems Management: Co-ordinate and oversee the effective utilisation, application, and maintenance of our organization's information management systems. Ensure seamless functionality and user satisfaction. Development Oversight: Evaluate development needs and provide oversight during system enhancements, implementation, and testing phases. Resolve technical issues promptly to prevent disruptions. Data Integrity and Compliance: Maintain data integrity through regular checks and a well-documented audit trail. Adhere to the client Records Management Policy and Retention and Disposal Schedule. Archiving and Record Management: Oversee the appropriate archiving and destruction of records. Contribute to annual archiving, reviewing files, handling retention requests, and maintaining a comprehensive audit trail. Central Records Management Facility: Assist in implementing a new central records management facility. Ensure document management access to accounts, information systems, and staff. Business Improvement and Digitisation: Collaborate on designing, implementing, and testing new user online client interface solutions. Enhance corporate memory, integrate systems, and provide robust profile history and reporting. Training and Support: Prepare training materials, including documents and video resources. Facilitate training sessions, mentor teams, and support staff in adopting new processes and digital solutions. Additional Duties: Contribute to other tasks as required by the Manager or Corporate Services Direct Qualifications : Recent experience in information governance, compliance, data protection, and records management. Proficiency in using and applying information systems to projects or programs. Strong analytical skills and attention to detail. Excellent communication and collaboration abilities. Bachelor's degree in a relevant field (preferred). Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Programme Manager - Change & Transformation (Permanent) Salary: 90,000 to 110,000 per annum - Benefits - Healthcare options and Bonus! Unlimited Training Budget with Clear Progression Structure. Location: London/South East (Hybrid Role) My client is a global consultancy who are currently looking for a well-equipped Change & Transformation Programme Manager across various a rapidly growing Digital Transformation Practice. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career. Your role: A chance to be responsible for all aspects of project management; accountable for project delivery to agreed cost and time parameters. You will also develop client relationships at senior management level and influence at board level. You'll have a hugely positive impact in this role. Make a significant contribution to the development of method and expand knowledge base within the practice Undertake feasibility studies and business case development Your skills and experience: We are looking for the highest calibre individuals who exhibit the following attributes, experience and skills that enable them to deliver rapid value to our clients: Experience of leading delivery within a client facing customer-supplier commercial environment as a supplier Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Innovation in both sales and delivery Proven ability to shape propositions and projects that deliver effective business outcomes for clients whilst managing internal commercial and delivery risk Excellent people management and leadership experience, with a proven ability to motivate and lead multi-disciplined teams Demonstrable skills in facilitation, stakeholder engagement, strategic thinking and presentation To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Apr 29, 2024
Full time
Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Programme Manager - Change & Transformation (Permanent) Salary: 90,000 to 110,000 per annum - Benefits - Healthcare options and Bonus! Unlimited Training Budget with Clear Progression Structure. Location: London/South East (Hybrid Role) My client is a global consultancy who are currently looking for a well-equipped Change & Transformation Programme Manager across various a rapidly growing Digital Transformation Practice. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career. Your role: A chance to be responsible for all aspects of project management; accountable for project delivery to agreed cost and time parameters. You will also develop client relationships at senior management level and influence at board level. You'll have a hugely positive impact in this role. Make a significant contribution to the development of method and expand knowledge base within the practice Undertake feasibility studies and business case development Your skills and experience: We are looking for the highest calibre individuals who exhibit the following attributes, experience and skills that enable them to deliver rapid value to our clients: Experience of leading delivery within a client facing customer-supplier commercial environment as a supplier Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Innovation in both sales and delivery Proven ability to shape propositions and projects that deliver effective business outcomes for clients whilst managing internal commercial and delivery risk Excellent people management and leadership experience, with a proven ability to motivate and lead multi-disciplined teams Demonstrable skills in facilitation, stakeholder engagement, strategic thinking and presentation To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Programme Manager - Change & Transformation (Permanent) Salary: 90,000 to 110,000 per annum - Benefits - Healthcare options and Bonus! Unlimited Training Budget with Clear Progression Structure. Location: Travel to London/South East (Hybrid Role) My client is a global consultancy who are currently looking for a well-equipped Change & Transformation Programme Manager across various a rapidly growing Digital Transformation Practice. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career. Your role: A chance to be responsible for all aspects of project management; accountable for project delivery to agreed cost and time parameters. You will also develop client relationships at senior management level and influence at board level. You'll have a hugely positive impact in this role. Make a significant contribution to the development of method and expand knowledge base within the practice Undertake feasibility studies and business case development Your skills and experience: We are looking for the highest calibre individuals who exhibit the following attributes, experience and skills that enable them to deliver rapid value to our clients: Experience of leading delivery within a client facing customer-supplier commercial environment as a supplier Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Innovation in both sales and delivery Proven ability to shape propositions and projects that deliver effective business outcomes for clients whilst managing internal commercial and delivery risk Excellent people management and leadership experience, with a proven ability to motivate and lead multi-disciplined teams Demonstrable skills in facilitation, stakeholder engagement, strategic thinking and presentation To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Apr 29, 2024
Full time
Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Programme Manager - Change & Transformation (Permanent) Salary: 90,000 to 110,000 per annum - Benefits - Healthcare options and Bonus! Unlimited Training Budget with Clear Progression Structure. Location: Travel to London/South East (Hybrid Role) My client is a global consultancy who are currently looking for a well-equipped Change & Transformation Programme Manager across various a rapidly growing Digital Transformation Practice. This is a permanent position and represents a unique opportunity for someone to enhance their digital consulting career. Your role: A chance to be responsible for all aspects of project management; accountable for project delivery to agreed cost and time parameters. You will also develop client relationships at senior management level and influence at board level. You'll have a hugely positive impact in this role. Make a significant contribution to the development of method and expand knowledge base within the practice Undertake feasibility studies and business case development Your skills and experience: We are looking for the highest calibre individuals who exhibit the following attributes, experience and skills that enable them to deliver rapid value to our clients: Experience of leading delivery within a client facing customer-supplier commercial environment as a supplier Exemplar project management and engagement skills with strong previous experience evident Experience of large-scale IT delivery projects Proven experience of managing projects in the range 1,500 to 10,000 man-days and 2m to 8m direct delivery budget responsibility Innovation in both sales and delivery Proven ability to shape propositions and projects that deliver effective business outcomes for clients whilst managing internal commercial and delivery risk Excellent people management and leadership experience, with a proven ability to motivate and lead multi-disciplined teams Demonstrable skills in facilitation, stakeholder engagement, strategic thinking and presentation To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on (phone number removed). 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
HMRC Customer Service Advisor - Telephony Location: East Kilbride, G74 5HA Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.04 per hour pay rate (equivalent to 25,082 FTE salary) Start dates available from June - September 2024 upon successful completion of government screening checks Assignment length up to March 2025 Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Apr 29, 2024
Seasonal
HMRC Customer Service Advisor - Telephony Location: East Kilbride, G74 5HA Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support. A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a hybrid working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: 13.04 per hour pay rate (equivalent to 25,082 FTE salary) Start dates available from June - September 2024 upon successful completion of government screening checks Assignment length up to March 2025 Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 2 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.