Job: Customer Service Advisor /Call Centre Location: Coryton, Essex (Flexibility once trained to Work from Home and the office) Salary: Up to £28K Job type: Permanent, Full Time Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15 th May 2024 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Apr 29, 2024
Full time
Job: Customer Service Advisor /Call Centre Location: Coryton, Essex (Flexibility once trained to Work from Home and the office) Salary: Up to £28K Job type: Permanent, Full Time Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours Summary: To provide industry leading service support to customers who contact via an increasingly diverse range of channels. As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems Key Responsibilities: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach Have a strong sense of ownership and take pride in your work Be well organized and able to work under pressure Have excellent attention to detail Have good IT systems knowledge Effectively answering inbound calls, emails, social media contact Deploys and confirms customers ordering and delivery requirements Able to resolve queries regarding customer accounts including billing, payment plans and general administration Provide speedy and accurate information by telephone and in writing in line with procedures Communicate effectively with all relevant site/company and external departments Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met Experience, attributes & skills sought: Strong, clear, concise and confident telephone manner High attention to detail Able to prioritise tasks and work confidently under pressure The ability to work in a fast paced environment, managing a diverse workload The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice Strong written and verbal communications skills Good IT skills, Microsoft Office suite and ideally SAP Personal Attributes: Focused and motivated, with a positive attitude towards learning, growth and change Resilient, and able to thrive in a rapidly changing environment Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness Solution orientated approach to problem solving, bringing forward new ideas and improvements Benefits: Matched 4.5% pension to 7.5% after 2 years , 4x salary Life assurance , Income protection cover 50% sal after 2 years , Free EAP cover , Corporate Headspace app , 33 days holiday inc bank hols increasing with length of service , Various corporate discounts Closing date is 15 th May 2024 Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Human Resources Advisor x2 Permanent Full-Time 35 hours per week Liverpool Must be prepared to work on-site with some flexibility to work from home Salary between £33,000 to £37,000 dependent on experience. You will also be entitled to an envious benefits package, including 29 days annual leave (plus statutory holidays), access to the highly sought after Local Government Pension Scheme (LGPS) with employer contributions starting at 19.6% and potential support and funding for continued professional studies. I ve partnered exclusively with a Liverpool based not-for-profit organisation as they look to recruit two experienced HR Advisors. As HR Advisor you will support the HR team and a number of key stakeholders with a wide range of generalist people related duties. Reporting directly into the Head of HR you will be responsible for all aspects of employee relations, recruitment, HR policies and processes as well contractual changes. These newly created roles are part of the organisation s continued growth and exciting plans for further future acquisitions. Key responsibilities of the Human Resources Advisor: Act as the first point of contact for stakeholders, providing day to day advice and support to leaders, managers and staff, with regard to HR issues, including but not limited to, terms and conditions of service, pay, recruitment, employment law, policies, procedures and practices. Provide support to line managers in the application of the Staff Attendance procedure; including referrals to occupational health, attendance at sickness review meetings, ensuring all follow up actions are completed. Advise Managers in the recruitment process ensuring all appropriate documentation and approval is completed, including job descriptions, salary information and person specifications. Provide administrative support across the recruitment process including conducting exit interviews, advertising vacancies, arranging interviews, liaising with applicants, following the safer recruitment process, drafting offer letters and contracts of employment, ensuring all payroll documents are completed. Ensure new staff are fully onboarded with relevant information, policies and training. Update and amend employee contracts. Ensure all necessary compliance and pre-employments checks are on file prior to new employees commencing their roles. These include Right to Work, references and DBS checks. Work alongside the Head of HR and wider HR team to continually review and improve all HR policies and procedures, including induction process, absence management etc. Support, coach and advise managers on a range of people related activities and issues, including employee relations casework. Take the lead in the development and management of an agreed area of HR across the organisation to assist in specific companywide HR projects i.e. TUPE, Absence Management, HR data and systems reporting. Key requirements for the Human Resources Advisor: You will have worked in a similar generalist HR Advisor, HR Assistant or similar role. Ideally you will have gained previous experience working for a not-for-profit or public sector organisation within HR and experience of the Safer Recruitment processes. However, this is not essential to be considered for these opportunities. What is essential is a desire and aptitude to learn new skills and gain further knowledge. Experience of managing or assisting with a wide range of employee relations casework. You will be able to work autonomously as well as part of a wider HR team. Up to date knowledge of Employment Law and current legislation. Ideally you will be level 5 CIPD qualified or working towards this. Good knowledge of MS Office, specifically Excel. Keen eye for detail. Due to varied locations of my client s sites, it would be advantageous if you are a car driver and owner. If you are interested in this Human Resources Advisor position and you feel that your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Mark Croston. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Apr 29, 2024
Full time
Human Resources Advisor x2 Permanent Full-Time 35 hours per week Liverpool Must be prepared to work on-site with some flexibility to work from home Salary between £33,000 to £37,000 dependent on experience. You will also be entitled to an envious benefits package, including 29 days annual leave (plus statutory holidays), access to the highly sought after Local Government Pension Scheme (LGPS) with employer contributions starting at 19.6% and potential support and funding for continued professional studies. I ve partnered exclusively with a Liverpool based not-for-profit organisation as they look to recruit two experienced HR Advisors. As HR Advisor you will support the HR team and a number of key stakeholders with a wide range of generalist people related duties. Reporting directly into the Head of HR you will be responsible for all aspects of employee relations, recruitment, HR policies and processes as well contractual changes. These newly created roles are part of the organisation s continued growth and exciting plans for further future acquisitions. Key responsibilities of the Human Resources Advisor: Act as the first point of contact for stakeholders, providing day to day advice and support to leaders, managers and staff, with regard to HR issues, including but not limited to, terms and conditions of service, pay, recruitment, employment law, policies, procedures and practices. Provide support to line managers in the application of the Staff Attendance procedure; including referrals to occupational health, attendance at sickness review meetings, ensuring all follow up actions are completed. Advise Managers in the recruitment process ensuring all appropriate documentation and approval is completed, including job descriptions, salary information and person specifications. Provide administrative support across the recruitment process including conducting exit interviews, advertising vacancies, arranging interviews, liaising with applicants, following the safer recruitment process, drafting offer letters and contracts of employment, ensuring all payroll documents are completed. Ensure new staff are fully onboarded with relevant information, policies and training. Update and amend employee contracts. Ensure all necessary compliance and pre-employments checks are on file prior to new employees commencing their roles. These include Right to Work, references and DBS checks. Work alongside the Head of HR and wider HR team to continually review and improve all HR policies and procedures, including induction process, absence management etc. Support, coach and advise managers on a range of people related activities and issues, including employee relations casework. Take the lead in the development and management of an agreed area of HR across the organisation to assist in specific companywide HR projects i.e. TUPE, Absence Management, HR data and systems reporting. Key requirements for the Human Resources Advisor: You will have worked in a similar generalist HR Advisor, HR Assistant or similar role. Ideally you will have gained previous experience working for a not-for-profit or public sector organisation within HR and experience of the Safer Recruitment processes. However, this is not essential to be considered for these opportunities. What is essential is a desire and aptitude to learn new skills and gain further knowledge. Experience of managing or assisting with a wide range of employee relations casework. You will be able to work autonomously as well as part of a wider HR team. Up to date knowledge of Employment Law and current legislation. Ideally you will be level 5 CIPD qualified or working towards this. Good knowledge of MS Office, specifically Excel. Keen eye for detail. Due to varied locations of my client s sites, it would be advantageous if you are a car driver and owner. If you are interested in this Human Resources Advisor position and you feel that your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Mark Croston. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Description About this role Brief description of where the role rests within the group and possibly who it reports to: The BlackRock Real Estate Debt Group seeks a VP level candidate in its London office.The successful candidate will play a critical role in the investment process, assisting deal teams in the sourcing and assessment of commercial real estate financing opportunities across core, core plus and value add projects throughout Europe. The successful candidate will report to the Head of European Real Estate Debt. Responsibilities: The candidate will be part of the European Real Estate Debt team, investing across various debt capital structures secured by commercial real estate properties acrossEurope.The candidate will work on all major asset types, including multifamily, industrial, hospitality, retail and offices.The candidate will lead the credit underwriting and due diligence process of loan originations. The candidate will have the lead role in the preparation of cash flow models and investment materials presented to senior management and the investment committee.The candidate will work closely with the deal loan originator throughout the investment process and also work with external advisors to structure and manage the closing process of loans. Further, the candidate will also continue to be part of the team monitoring the performance of the investment post close. Key responsibilities: Analyze historical operating performance and tenancy information to identify and communicate potential risks and cash flow disruptions. Model cash flows in proprietary Excel models to assess loan covenants, valuations, and various loan structures. Perform independent market research to evaluate the feasibility of the Sponsor's business plan. Review loan documents and identify issues with loan structure. Review Property Due Diligence reports to identify issues and address risk mitigants. Work with external advisors and internal teams to manage the loan closing. Assess credit worthiness and capabilities of borrowers and tenants. Prepare detailed investment presentations for investment committee consideration. Perform site visits to understand the physical characteristics of the respective property and related competitive advantages it offers. Interface with borrowers, banks, and brokerage community. Provide support at investment committee presentations. Assist with asset management; and/or portfolio management functions as required. Qualifications: Candidates must have excellent analytical and communication skills (written and verbal), a strong work ethic, and ability to manage multiple deals simultaneously.The ideal candidate will have the following skills and qualifications: Bachelor degree or higher in a business related field, preferably finance or real estate. Five to seven years of experience in commercial real estate financing in Europe. Proficiency in at least one additional European language preferred. Proficiency in MS suite (Word, Excel, Powerpoint) as well as market research services. Ability to create financial models across multiple asset classes. Ability to prepare written materials for investment committee submission and for key external stakeholder communication. Excellent presentation, listening, reading comprehension, and written communication skills. Exceptional organizational skills, with an attention to detail and ability to manage multiple priorities simultaneously. Ability to complete complex tasks within deadlines and with minimum supervision. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit Twitter: LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Apr 29, 2024
Full time
Description About this role Brief description of where the role rests within the group and possibly who it reports to: The BlackRock Real Estate Debt Group seeks a VP level candidate in its London office.The successful candidate will play a critical role in the investment process, assisting deal teams in the sourcing and assessment of commercial real estate financing opportunities across core, core plus and value add projects throughout Europe. The successful candidate will report to the Head of European Real Estate Debt. Responsibilities: The candidate will be part of the European Real Estate Debt team, investing across various debt capital structures secured by commercial real estate properties acrossEurope.The candidate will work on all major asset types, including multifamily, industrial, hospitality, retail and offices.The candidate will lead the credit underwriting and due diligence process of loan originations. The candidate will have the lead role in the preparation of cash flow models and investment materials presented to senior management and the investment committee.The candidate will work closely with the deal loan originator throughout the investment process and also work with external advisors to structure and manage the closing process of loans. Further, the candidate will also continue to be part of the team monitoring the performance of the investment post close. Key responsibilities: Analyze historical operating performance and tenancy information to identify and communicate potential risks and cash flow disruptions. Model cash flows in proprietary Excel models to assess loan covenants, valuations, and various loan structures. Perform independent market research to evaluate the feasibility of the Sponsor's business plan. Review loan documents and identify issues with loan structure. Review Property Due Diligence reports to identify issues and address risk mitigants. Work with external advisors and internal teams to manage the loan closing. Assess credit worthiness and capabilities of borrowers and tenants. Prepare detailed investment presentations for investment committee consideration. Perform site visits to understand the physical characteristics of the respective property and related competitive advantages it offers. Interface with borrowers, banks, and brokerage community. Provide support at investment committee presentations. Assist with asset management; and/or portfolio management functions as required. Qualifications: Candidates must have excellent analytical and communication skills (written and verbal), a strong work ethic, and ability to manage multiple deals simultaneously.The ideal candidate will have the following skills and qualifications: Bachelor degree or higher in a business related field, preferably finance or real estate. Five to seven years of experience in commercial real estate financing in Europe. Proficiency in at least one additional European language preferred. Proficiency in MS suite (Word, Excel, Powerpoint) as well as market research services. Ability to create financial models across multiple asset classes. Ability to prepare written materials for investment committee submission and for key external stakeholder communication. Excellent presentation, listening, reading comprehension, and written communication skills. Exceptional organizational skills, with an attention to detail and ability to manage multiple priorities simultaneously. Ability to complete complex tasks within deadlines and with minimum supervision. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit Twitter: LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Point Professional Recruitment LTD
Huntingdon, Cambridgeshire
HR Advisor Part Time Brand new position to provide HR business partnering to the management team of our Client's site and its employees though a wide range of effective, proactive and value adding Human Resources services, whilst observing employment law and best practice principles. This position plays an important role in supporting the business with HR services that support the growth and the effectiveness of the business as well as the talent attraction, management and development of its employees. Working Hours for the HR Advisor Part Time 24 hours a week either in 3 days or spread across 4 or 5 days . Salary Negotiable plus benefits Experience required for the HR Advisor (part time) Experience working in a manufacturing environment. Level 5 Diploma in Human Resource Manager or equivalent is desired Proven experience in HR partnering with a management team Strong employment law knowledge/experience and working with trade unions is desired Employee relations and welfare experience. Experience in delivering talent attraction and development initiatives in a blue collar environment Huntingdon For more information on the HR Advisor part time, please contact Lisa Parsons
Apr 29, 2024
Full time
HR Advisor Part Time Brand new position to provide HR business partnering to the management team of our Client's site and its employees though a wide range of effective, proactive and value adding Human Resources services, whilst observing employment law and best practice principles. This position plays an important role in supporting the business with HR services that support the growth and the effectiveness of the business as well as the talent attraction, management and development of its employees. Working Hours for the HR Advisor Part Time 24 hours a week either in 3 days or spread across 4 or 5 days . Salary Negotiable plus benefits Experience required for the HR Advisor (part time) Experience working in a manufacturing environment. Level 5 Diploma in Human Resource Manager or equivalent is desired Proven experience in HR partnering with a management team Strong employment law knowledge/experience and working with trade unions is desired Employee relations and welfare experience. Experience in delivering talent attraction and development initiatives in a blue collar environment Huntingdon For more information on the HR Advisor part time, please contact Lisa Parsons
Head of Fraud and Financial Crime - London or West Yorkshire - flexible hybrid working with 1 day in the office Our client, a leading FS business, is looking to recruit a new Head of Fraud and Financial Crime into their senior leadership team In the role you will be responsible for leading fraud strategy and the fraud and FC ops functions, ensuring the need to balance protecting customers and the business against fraud whilst ensuring the customer experience is 1st class and the business is complying with regulatory requirements KEY RESPONSIBILITIES Lead the Fraud Department in delivering exceptional advisory, operational and fraud risk support to the business Develop and maintain a fraud strategy to protect customers and the Group. This includes fraud prevention, risk appetite, systems and controls roadmap, industry partnership and collaboration, analytics and rules management and operational task management Ensure all regulatory and compliance requirements are met and maintained including, AML-related transaction monitoring and reporting of suspicious activity to the nominated officer, analysis of fraudulent activity, resolution of disputed transactions, identification of efficiencies and productivity improvements Ensure that the Group can respond to financial crime threats as these emerge and evolve Implement customer fraud awareness strategies to inform the customer base of nationwide industry threats Accountable for all outsourced fraud set up, oversight and on-going management Ensure that fraud strategy and practice adhere to current and adjusts to future legislation/regulation Maintain a strong industry network to understand industry best practises and ensure the Group is industry leading Keep up to date with new technology to improve processes where necessary within the Group and understand how to combat cyber-crime. Full accountability and management of profit and loss budgets across Fraud and Financial Crime Lead the Disputes team to provide exceptional services to customers, meet SLA's and minimise loss to the Group Operational execution of Financial Crime alerts covering customer screening, transaction monitoring, suspicious activity reporting, information requests from law enforcement, and identification of enhancements/ efficiencies Ensure a risk-based and proportionate quality control framework is operated across all operational processes, to give management confidence that activities are being completed in an effective and compliant way Plays a lead role in the design, implementation and maintenance of effective systems and controls related to the investigation and reporting of potential suspicious activity to the Nominated Officer, and identification of PEPs or customers subject to economic sanctions. Resolutions for claims against section 75 of the Consumer Credit Act. Work closely with the MLRO to drive the operational strategy for the Group's customer due diligence checks and anti-money laundering requirements. Contribute to the AML strategy through identification of risks, trends and typologies Work closely with key stakeholders to ensure we have a consistent, joined up view on the totality of losses reported through our credit loss lines. KNOWLEDGE & EXPERTISE Senior management experience, specifically managing a team of financial crime/fraud specialists Demonstrable insights and understanding gained from experience of the financial services market and credit card industry Demonstrable understanding of the key fraud, money laundering, terrorist financing and sanctions risks faced by the Group Detailed understanding of risk management and FCA/PRA regulations and approach Analytical capability to build effective, statistically relevant fraud prevention strategies Understanding of mathematical modelling and machine learning techniques, and technical knowledge of analysis through SAS / SQL PROBLEM SOLVING Leads the development of the vision for the Group's fraud strategy to ensure our customers and the Group are protected from fraud loss Maintains excellent up to date knowledge through external networking on fraud trends and identifies what risks these present. Informing stakeholders and ensuring clear steps are agreed through strategy and investment planning to ensure the protection of our customers and the Group from fraud loss is achieved. Liaison with industry bodies including the FCA, PRA, SOCA, CIFAS, APACS to identify appropriate operations challenges and emerging financial crime risks and influence industry initiatives against Fraud and Financial Crime Develops and implements innovative analysis and investigative techniques to enhance the ability to detect and report emerging fraud risk in a timely manner. Continually assess the operational risks associated with the role and taking into account changing economic, legal, technological and regulatory environments and captures through the Risk Frameworks. LEADERSHIP RESPONSIBILITIES Leads and inspires the Fraud and Financial Crime department both on/offshore, working towards achieving and exceeding key performance indicators Ensures that the teams have a clear line of sight between their individual roles and the aims and ambitions of the departments and company objectives as a whole Creates a culture where the team can flourish and reach their full potential Inspires others through own actions, to ensure that regular and meaningful communications take place at the right time and using the right channels Leads by example and ensures all relevant performance management processes are carried out in line with the Group's conduct rules and standard policies and procedures Sets the annual plans and budgets for the department and full accountability for P and L lines relating to the function Puts in place strategies that relate to fraud prevention (application fraud and Falcon), third party fraud (prevention and processing and chargebacks), first party fraud (prevention), financial crime (police liaison, screening, and AML transactional monitoring), disputes (processing disputes and chargebacks). Ensuring all key performance indicators are achieved. Leads the Fraud management team to effectively manage the daily fraud detection and prevention activities ensuring all relevant policies, procedures and standards are being implemented and met. Leads and develops the Fraud management team to develop a highly productive and motivated team of individuals who achieve and exceed targets and ultimately manages the level of fraud losses and recoveries Understand the significance of regulatory factors within the team and ensure processes adhere to relevant legislation Understand the commercial impact which fraud processes will have on the business so that they meet business risk appetite Build best-in-class fraud prevention processes to support the effective management of cyber security risks Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.
Apr 29, 2024
Full time
Head of Fraud and Financial Crime - London or West Yorkshire - flexible hybrid working with 1 day in the office Our client, a leading FS business, is looking to recruit a new Head of Fraud and Financial Crime into their senior leadership team In the role you will be responsible for leading fraud strategy and the fraud and FC ops functions, ensuring the need to balance protecting customers and the business against fraud whilst ensuring the customer experience is 1st class and the business is complying with regulatory requirements KEY RESPONSIBILITIES Lead the Fraud Department in delivering exceptional advisory, operational and fraud risk support to the business Develop and maintain a fraud strategy to protect customers and the Group. This includes fraud prevention, risk appetite, systems and controls roadmap, industry partnership and collaboration, analytics and rules management and operational task management Ensure all regulatory and compliance requirements are met and maintained including, AML-related transaction monitoring and reporting of suspicious activity to the nominated officer, analysis of fraudulent activity, resolution of disputed transactions, identification of efficiencies and productivity improvements Ensure that the Group can respond to financial crime threats as these emerge and evolve Implement customer fraud awareness strategies to inform the customer base of nationwide industry threats Accountable for all outsourced fraud set up, oversight and on-going management Ensure that fraud strategy and practice adhere to current and adjusts to future legislation/regulation Maintain a strong industry network to understand industry best practises and ensure the Group is industry leading Keep up to date with new technology to improve processes where necessary within the Group and understand how to combat cyber-crime. Full accountability and management of profit and loss budgets across Fraud and Financial Crime Lead the Disputes team to provide exceptional services to customers, meet SLA's and minimise loss to the Group Operational execution of Financial Crime alerts covering customer screening, transaction monitoring, suspicious activity reporting, information requests from law enforcement, and identification of enhancements/ efficiencies Ensure a risk-based and proportionate quality control framework is operated across all operational processes, to give management confidence that activities are being completed in an effective and compliant way Plays a lead role in the design, implementation and maintenance of effective systems and controls related to the investigation and reporting of potential suspicious activity to the Nominated Officer, and identification of PEPs or customers subject to economic sanctions. Resolutions for claims against section 75 of the Consumer Credit Act. Work closely with the MLRO to drive the operational strategy for the Group's customer due diligence checks and anti-money laundering requirements. Contribute to the AML strategy through identification of risks, trends and typologies Work closely with key stakeholders to ensure we have a consistent, joined up view on the totality of losses reported through our credit loss lines. KNOWLEDGE & EXPERTISE Senior management experience, specifically managing a team of financial crime/fraud specialists Demonstrable insights and understanding gained from experience of the financial services market and credit card industry Demonstrable understanding of the key fraud, money laundering, terrorist financing and sanctions risks faced by the Group Detailed understanding of risk management and FCA/PRA regulations and approach Analytical capability to build effective, statistically relevant fraud prevention strategies Understanding of mathematical modelling and machine learning techniques, and technical knowledge of analysis through SAS / SQL PROBLEM SOLVING Leads the development of the vision for the Group's fraud strategy to ensure our customers and the Group are protected from fraud loss Maintains excellent up to date knowledge through external networking on fraud trends and identifies what risks these present. Informing stakeholders and ensuring clear steps are agreed through strategy and investment planning to ensure the protection of our customers and the Group from fraud loss is achieved. Liaison with industry bodies including the FCA, PRA, SOCA, CIFAS, APACS to identify appropriate operations challenges and emerging financial crime risks and influence industry initiatives against Fraud and Financial Crime Develops and implements innovative analysis and investigative techniques to enhance the ability to detect and report emerging fraud risk in a timely manner. Continually assess the operational risks associated with the role and taking into account changing economic, legal, technological and regulatory environments and captures through the Risk Frameworks. LEADERSHIP RESPONSIBILITIES Leads and inspires the Fraud and Financial Crime department both on/offshore, working towards achieving and exceeding key performance indicators Ensures that the teams have a clear line of sight between their individual roles and the aims and ambitions of the departments and company objectives as a whole Creates a culture where the team can flourish and reach their full potential Inspires others through own actions, to ensure that regular and meaningful communications take place at the right time and using the right channels Leads by example and ensures all relevant performance management processes are carried out in line with the Group's conduct rules and standard policies and procedures Sets the annual plans and budgets for the department and full accountability for P and L lines relating to the function Puts in place strategies that relate to fraud prevention (application fraud and Falcon), third party fraud (prevention and processing and chargebacks), first party fraud (prevention), financial crime (police liaison, screening, and AML transactional monitoring), disputes (processing disputes and chargebacks). Ensuring all key performance indicators are achieved. Leads the Fraud management team to effectively manage the daily fraud detection and prevention activities ensuring all relevant policies, procedures and standards are being implemented and met. Leads and develops the Fraud management team to develop a highly productive and motivated team of individuals who achieve and exceed targets and ultimately manages the level of fraud losses and recoveries Understand the significance of regulatory factors within the team and ensure processes adhere to relevant legislation Understand the commercial impact which fraud processes will have on the business so that they meet business risk appetite Build best-in-class fraud prevention processes to support the effective management of cyber security risks Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.
Our large retail client is seeking a Marketing Co-ordinator to join their team on a permanent full-time basis. As Marketing Co-ordinator, you will assist the team with new social media campaigns, copywriting, website management and influencer marketing. Responsibilities: Manage website content, including product descriptions and visuals, and optimize for trade Develop and execute an e-newsletter calendar to boost sales both online and in-store Oversee Google/Trip Advisor accounts and update information and imagery Monitor and optimize PPC campaigns for online and in-store sales Collaborate with suppliers to organize competitions and manage the customer database Assist with social media planning, content creation, and engagement to drive sales and community growth Support the launch and management of a new loyalty scheme to increase customer value Aid in brand promotion through copywriting, photoshoots, influencer partnerships, and event support Provide general administration support for the team Skills and experience: Marketing related degree or diploma Excellent copywriting skills Strong at project management skills
Apr 29, 2024
Full time
Our large retail client is seeking a Marketing Co-ordinator to join their team on a permanent full-time basis. As Marketing Co-ordinator, you will assist the team with new social media campaigns, copywriting, website management and influencer marketing. Responsibilities: Manage website content, including product descriptions and visuals, and optimize for trade Develop and execute an e-newsletter calendar to boost sales both online and in-store Oversee Google/Trip Advisor accounts and update information and imagery Monitor and optimize PPC campaigns for online and in-store sales Collaborate with suppliers to organize competitions and manage the customer database Assist with social media planning, content creation, and engagement to drive sales and community growth Support the launch and management of a new loyalty scheme to increase customer value Aid in brand promotion through copywriting, photoshoots, influencer partnerships, and event support Provide general administration support for the team Skills and experience: Marketing related degree or diploma Excellent copywriting skills Strong at project management skills
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence. As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement. As part of your key responsibilities you ll: Manage relationships and communications with retailers for all aspects of customer service & delivery. Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message. Ensure key performance metrics are maintained and daily tasks are completed. Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc. Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved. To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence. Support a culture of customer satisfaction through timely & thorough handling of queries. Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes. Undertake regular training and development, with a clear focus on delivering exceptional customer experience. Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement. Ability to adapt and change in line with business needs Ensure all activities are conducted in accordance with Health and Safety policies and procedures QUALIFICATIONS AND EXPERIENCE: Highly customer focussed Ability to interface and support relationships at all levels in all markets Ability to adapt and change rapidly Understanding of all aspects of customer service, including client relationships Excellent communicator, with an ability to persuade & influence both internal and external stakeholders. Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client Continuous improvement capability of process design and sustainable process improvement Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data Relevant Customer Service qualification or business experience Full UK driving licence or ability to travel to other customer sites across the UK INDL
Apr 29, 2024
Full time
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence. As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement. As part of your key responsibilities you ll: Manage relationships and communications with retailers for all aspects of customer service & delivery. Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message. Ensure key performance metrics are maintained and daily tasks are completed. Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc. Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved. To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence. Support a culture of customer satisfaction through timely & thorough handling of queries. Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes. Undertake regular training and development, with a clear focus on delivering exceptional customer experience. Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement. Ability to adapt and change in line with business needs Ensure all activities are conducted in accordance with Health and Safety policies and procedures QUALIFICATIONS AND EXPERIENCE: Highly customer focussed Ability to interface and support relationships at all levels in all markets Ability to adapt and change rapidly Understanding of all aspects of customer service, including client relationships Excellent communicator, with an ability to persuade & influence both internal and external stakeholders. Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client Continuous improvement capability of process design and sustainable process improvement Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data Relevant Customer Service qualification or business experience Full UK driving licence or ability to travel to other customer sites across the UK INDL
Finance Accounting Manager A fantastic opportunity to join one of the UK's leading independent financial advisory and wealth management firms. We have an exciting opportunity to join our existing Finance Acquisitions team. We are looking for those of you who wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus a range of benefits. The role will require you to deliver excellent service by leading the monthly production and review of Management Accounts for AFH's most recent acquisitions. As our Financial Accounting Manager, you will be responsible for maintaining the quality of balance sheet reconciliations, EBITDA reporting to deadline, providing insights into profit and loss, MI reporting and effectively communicating with both financial and non-financial stakeholders during the pre and post acquisition period. Key Responsibilities as our Finance Accounting Manager will include: Producing monthly acquisition reporting to deal terms within agreed timeframes. Prepare/review monthly management accounts with supporting variance analysis and commentary. Conduct thorough balance sheet reconciliations to maintain the integrity of financial data. Participate in acquisition accounting activities, including due diligence and post-acquisition integration. Monitor / report financial performance post-acquisition, identifying and addressing any accounting or reporting issues. Oversee integration of subsidiary accounts production into Group Finance function. Review acquisition completion accounts prior to signoff and payment Continuous reviews of working accounting practices and processes to ensure efficient and cost-effective operations. Supporting subsidiary finance personnel / accountant with improvements to current processes / integrating financial systems Monthly review of subsidiary Adviser / Supplier payment process Monthly preparation / review of subsidiary bank reconciliations Assisting in subsidiary payroll review and integration to AFH payroll system What we are looking for in our ideal Finance Acquisitions Supervisor: Qualified Accountant (ACA, ACCA, CIMA) or equivalent experience. Experience in financial services industry preferred. Experience with acquisition accounting and consolidation processes is desirable. Strong knowledge of accounting principles and practices. Excellent analytical and problem-solving skills. Effective organisational and planning skills, with ability to work to deadlines. Excellent interpersonal skills with the ability to communicate at all levels with both financial and non-financial management Strong IT skills. Must be delivery focused, a keen eye for detail with a drive for quality throughout Benefits of working for AFH: Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation. Contributory pension scheme, and death-in-service benefit Competitive salary and annual discretionary bonus, following one year's service. Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies. Flexible working options and competitive holiday allowance, with annual buy and sell scheme options. Enhanced Maternity, adoptive and paternity pay Loyalty bonus and additional holiday days, based on length of service. Employee referral bonus scheme Social events With over 30 years of experience and more than 500 employees nationwide, AFH is one of the UK's leading independent financial advisory firms. If you are interested in becoming a part of our growing community as our Finance Acquisitions Supervisor, get in touch and click 'APPLY' today or email us via . We look forward to hearing from you!
Apr 29, 2024
Full time
Finance Accounting Manager A fantastic opportunity to join one of the UK's leading independent financial advisory and wealth management firms. We have an exciting opportunity to join our existing Finance Acquisitions team. We are looking for those of you who wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus a range of benefits. The role will require you to deliver excellent service by leading the monthly production and review of Management Accounts for AFH's most recent acquisitions. As our Financial Accounting Manager, you will be responsible for maintaining the quality of balance sheet reconciliations, EBITDA reporting to deadline, providing insights into profit and loss, MI reporting and effectively communicating with both financial and non-financial stakeholders during the pre and post acquisition period. Key Responsibilities as our Finance Accounting Manager will include: Producing monthly acquisition reporting to deal terms within agreed timeframes. Prepare/review monthly management accounts with supporting variance analysis and commentary. Conduct thorough balance sheet reconciliations to maintain the integrity of financial data. Participate in acquisition accounting activities, including due diligence and post-acquisition integration. Monitor / report financial performance post-acquisition, identifying and addressing any accounting or reporting issues. Oversee integration of subsidiary accounts production into Group Finance function. Review acquisition completion accounts prior to signoff and payment Continuous reviews of working accounting practices and processes to ensure efficient and cost-effective operations. Supporting subsidiary finance personnel / accountant with improvements to current processes / integrating financial systems Monthly review of subsidiary Adviser / Supplier payment process Monthly preparation / review of subsidiary bank reconciliations Assisting in subsidiary payroll review and integration to AFH payroll system What we are looking for in our ideal Finance Acquisitions Supervisor: Qualified Accountant (ACA, ACCA, CIMA) or equivalent experience. Experience in financial services industry preferred. Experience with acquisition accounting and consolidation processes is desirable. Strong knowledge of accounting principles and practices. Excellent analytical and problem-solving skills. Effective organisational and planning skills, with ability to work to deadlines. Excellent interpersonal skills with the ability to communicate at all levels with both financial and non-financial management Strong IT skills. Must be delivery focused, a keen eye for detail with a drive for quality throughout Benefits of working for AFH: Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation. Contributory pension scheme, and death-in-service benefit Competitive salary and annual discretionary bonus, following one year's service. Health benefit scheme - including digital gym subscriptions, dental and optional treatments and alternative therapies. Flexible working options and competitive holiday allowance, with annual buy and sell scheme options. Enhanced Maternity, adoptive and paternity pay Loyalty bonus and additional holiday days, based on length of service. Employee referral bonus scheme Social events With over 30 years of experience and more than 500 employees nationwide, AFH is one of the UK's leading independent financial advisory firms. If you are interested in becoming a part of our growing community as our Finance Acquisitions Supervisor, get in touch and click 'APPLY' today or email us via . We look forward to hearing from you!
Job title: Human Resources Adviser Salary: £38,553 to £42,597 Hours: 35 hours per week Location: Flexible (Any Care Inspectorate office) Contract: Permanent About us We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices. We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas. Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week. The Care Inspectorate employs approximately 600 employees. About the role This is an exciting opportunity to work with a dynamic HR team on a hybrid basis. Reporting to the Senior HR Business Partner, you will support managers and staff across the organisation to provide expert advice and guidance on a wide range of HR related matters. The HR Adviser will play a crucial role in fostering a positive work environment, advising on employee relations matters including absence management, performance management and disciplinary and grievance cases. You will also play an active role in the development and review of our people management policies continually seeking feedback from our managers, unions and stakeholders across the organisation. About you You will be an experienced HR generalist with a strong track record of managing complex employee relations matters. You will bring extensive knowledge of employment legislation and its practical application, coupled with hands-on experience in developing and implementing people management policies and designing and delivering HR related training for managers and staff. You will be educated to SCQF Level 9 or have equivalent experience and be a member of the Chartered Institute of Personnel and Development (CIPD). It is essential that you are comfortable working with managers at all levels across the organisation to provide a high-quality advisory service. You will have the ability to foster good working relations within the wider HR team, your business partnering areas and with our trade unions through your positive interpersonal, communication and influencing skills. The application process If you believe that you are a suitable candidate for this post, please click the apply button to download and complete an applicant form and submit both by email to Next steps You'll find more information in the job profile and person specification which can be found by clicking the apply button. If you would like more information or an informal chat about the role please contact Louise Maxwell at - please include a contact telephone number that would be best to reach you on in your email. If you believe that you are a suitable candidate for this post, submit it by email to by 08:00 on Monday 13 May 2024 . It is anticipated that interviews will be held on Monday 27 May 20024 at our Dundee Headquarters office. Job Types: Full-time, Permanent Pay: £38,553.00-£42,597.00 per year Work Location: In person
Apr 29, 2024
Full time
Job title: Human Resources Adviser Salary: £38,553 to £42,597 Hours: 35 hours per week Location: Flexible (Any Care Inspectorate office) Contract: Permanent About us We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices. We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas. Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. We are moving towards an expectation that all staff will work collaboratively, within and across teams, in person, for approximately 40% of their working week. The Care Inspectorate employs approximately 600 employees. About the role This is an exciting opportunity to work with a dynamic HR team on a hybrid basis. Reporting to the Senior HR Business Partner, you will support managers and staff across the organisation to provide expert advice and guidance on a wide range of HR related matters. The HR Adviser will play a crucial role in fostering a positive work environment, advising on employee relations matters including absence management, performance management and disciplinary and grievance cases. You will also play an active role in the development and review of our people management policies continually seeking feedback from our managers, unions and stakeholders across the organisation. About you You will be an experienced HR generalist with a strong track record of managing complex employee relations matters. You will bring extensive knowledge of employment legislation and its practical application, coupled with hands-on experience in developing and implementing people management policies and designing and delivering HR related training for managers and staff. You will be educated to SCQF Level 9 or have equivalent experience and be a member of the Chartered Institute of Personnel and Development (CIPD). It is essential that you are comfortable working with managers at all levels across the organisation to provide a high-quality advisory service. You will have the ability to foster good working relations within the wider HR team, your business partnering areas and with our trade unions through your positive interpersonal, communication and influencing skills. The application process If you believe that you are a suitable candidate for this post, please click the apply button to download and complete an applicant form and submit both by email to Next steps You'll find more information in the job profile and person specification which can be found by clicking the apply button. If you would like more information or an informal chat about the role please contact Louise Maxwell at - please include a contact telephone number that would be best to reach you on in your email. If you believe that you are a suitable candidate for this post, submit it by email to by 08:00 on Monday 13 May 2024 . It is anticipated that interviews will be held on Monday 27 May 20024 at our Dundee Headquarters office. Job Types: Full-time, Permanent Pay: £38,553.00-£42,597.00 per year Work Location: In person
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Key Responsibilities: Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Qualifications: Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Strong consulting skills Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities LI-RM2 Job Family Group: Human Resources Job Family: HR Advisors & Generalist Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Apr 29, 2024
Full time
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Job Description: The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs. Key Responsibilities: Oversee the project team and all phases of a behavioral change project with a specific business, function or geography Provide a deep level of expertise in behavior change, using behavioral science models Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures Direct and oversee relevant literature reviews Partner with analytics and metrics partners on study design Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions Identify and mitigate project risks Build strong relationships with and manage key stakeholders Work with communication partners on communication plans including messaging, timing, audience, and channels Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach Advocate for and reinforce Citi's culture target state behaviors in both the approach to the work and through the interventions delivered Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team Qualifications: Bachelor's Degree or equivalent and preferred post graduate degree in behavioral science, organizational psychology or related area Strong professional experience in behavioral science, organizational development or related field preferred Strong consulting skills Experience managing large, complex culture change projects Strong analytical thinking Ability to analyze and interpret data Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders High tolerance for dealing with ambiguity and on-going change. Able to work in a complex environment with changing priorities LI-RM2 Job Family Group: Human Resources Job Family: HR Advisors & Generalist Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
We are working with a leading international law firm, renowned for its commitment to innovation and excellence in the legal industry, to seek a Senior In-House Lawyer for its Regulation and Conduct team. Based in a major global office, this role offers a significant opportunity to influence the firm's regulatory and compliance strategies and contribute to its dynamic growth. The successful candidate will serve as a trusted advisor, providing expert legal support and solutions on a range of regulatory, compliance, and professional conduct issues. This position requires a proactive individual who can effectively develop strategic projects and handle day-to-day queries from senior stakeholders, including the Board and its sub-committees. Key Responsibilities Include: Strategic Legal and Regulatory Advisory: Provide clear, proactive advice and creative solutions to stakeholders; serve as a trusted advisor on regulatory compliance, particularly concerning global policies, SRA Standards, business mobility, professional ethics, and AML requirements. Leadership and Project Management: Lead and participate in multi-jurisdictional regulatory projects; advise the Board and Risk Committee on regulatory developments and strategic responses. Communication and Investigation: Maintain and disseminate regulatory awareness among colleagues and stakeholders; conduct investigations related to professional conduct issues. Policy Development and Team Collaboration: Engage in legal research, and draft, review, and amend compliance and ethics policies; work collaboratively across teams to ensure seamless service delivery. Mentorship and Diversity Promotion: Supervise and mentor junior colleagues, empowering decision-making and ownership; actively promote an ethical, inclusive, and diverse working environment. Key Requirements Include: Professional Qualifications and Experience: Minimum of 5 years' PQE in regulatory law, and experience in multi-jurisdictional risk management and compliance within complex legal structures. Technical Knowledge and Communication Skills: Strong understanding of legal and regulatory frameworks, particularly SRA requirements, combined with excellent analytical, research, presentation, and communication skills. Proven ability to influence stakeholders and serve as a trusted advisor. Leadership and Strategic Execution: Demonstrated self-motivation with the ability to set and execute strategic directions, lead by example, and foster strong relationships across all levels of the organisation. Creativity, Resilience, and Collaboration: Creative and resourceful in overcoming challenges, meeting tight deadlines while maintaining high quality, and adept at leading collaborative efforts and training initiatives both in-person and globally. The firm is dedicated to offering challenges that foster growth and robust support to ensure success. It is committed to a community-oriented workplace where colleagues thrive, engaged in meaningful projects with global impacts. This role is ideal for a self-motivated individual eager to lead, participate in strategic initiatives, and manage complex legal structures effectively. This is a great opportunity to join a firm that is a benchmark for legal excellence and innovation. If you are looking to significantly impact your professional career, we invite you to apply.
Apr 29, 2024
Full time
We are working with a leading international law firm, renowned for its commitment to innovation and excellence in the legal industry, to seek a Senior In-House Lawyer for its Regulation and Conduct team. Based in a major global office, this role offers a significant opportunity to influence the firm's regulatory and compliance strategies and contribute to its dynamic growth. The successful candidate will serve as a trusted advisor, providing expert legal support and solutions on a range of regulatory, compliance, and professional conduct issues. This position requires a proactive individual who can effectively develop strategic projects and handle day-to-day queries from senior stakeholders, including the Board and its sub-committees. Key Responsibilities Include: Strategic Legal and Regulatory Advisory: Provide clear, proactive advice and creative solutions to stakeholders; serve as a trusted advisor on regulatory compliance, particularly concerning global policies, SRA Standards, business mobility, professional ethics, and AML requirements. Leadership and Project Management: Lead and participate in multi-jurisdictional regulatory projects; advise the Board and Risk Committee on regulatory developments and strategic responses. Communication and Investigation: Maintain and disseminate regulatory awareness among colleagues and stakeholders; conduct investigations related to professional conduct issues. Policy Development and Team Collaboration: Engage in legal research, and draft, review, and amend compliance and ethics policies; work collaboratively across teams to ensure seamless service delivery. Mentorship and Diversity Promotion: Supervise and mentor junior colleagues, empowering decision-making and ownership; actively promote an ethical, inclusive, and diverse working environment. Key Requirements Include: Professional Qualifications and Experience: Minimum of 5 years' PQE in regulatory law, and experience in multi-jurisdictional risk management and compliance within complex legal structures. Technical Knowledge and Communication Skills: Strong understanding of legal and regulatory frameworks, particularly SRA requirements, combined with excellent analytical, research, presentation, and communication skills. Proven ability to influence stakeholders and serve as a trusted advisor. Leadership and Strategic Execution: Demonstrated self-motivation with the ability to set and execute strategic directions, lead by example, and foster strong relationships across all levels of the organisation. Creativity, Resilience, and Collaboration: Creative and resourceful in overcoming challenges, meeting tight deadlines while maintaining high quality, and adept at leading collaborative efforts and training initiatives both in-person and globally. The firm is dedicated to offering challenges that foster growth and robust support to ensure success. It is committed to a community-oriented workplace where colleagues thrive, engaged in meaningful projects with global impacts. This role is ideal for a self-motivated individual eager to lead, participate in strategic initiatives, and manage complex legal structures effectively. This is a great opportunity to join a firm that is a benchmark for legal excellence and innovation. If you are looking to significantly impact your professional career, we invite you to apply.
A global leading manufacturer of complex assemblies to the automotive, aerospace and high technology sectors has a new vacancy for a Senior HR Advisor to join the team. Offering excellent career development opportunities, the successful candidate will have proven generalist HR experience gained within a fast-paced environment. Commutable from: Leicester, Hinckley, Coventry, Nuneaton, Rugby, Loughborough, Coalville, Nottingham. Salary: 32,000 p.a. - 38,000 p.a. + benefits. Suitable for: HR Advisor, Human Resources Advisor, HR Officer, Human Resources Officer, HR Business Partner, Human Resources Business Partner . The Role Advise on current policies, processes and procedures and prevailing legislation to ensure the business is fully compliant and enhance employee relations. Provide general HR support and advice. Lead on employee relations matters, ensure case work is managed fairly and transparently. Dealing with annual leave, absence management, disciplinaries, grievances, enquiries on maternity/paternity leave etc. Support recruitment, including interviewing. Support Management team on all areas of employment legislation. Maintain and update personnel records. Working collaboratively and autonomously on a variety of HR-related projects Any other duties as directed by the HR Manager and Senior HR Manager. The Candidate Experience working in a fast-paced environment CIPD qualified preferred with demonstrable relevant experience. Good level of influence at all levels and ability to work with employees and Managers at all levels. Proven track record of building relationships with key stakeholders and success in coaching management within a busy manufacturing environment. Experience of working in a fast paced environment and delivering to tight deadlines. Emotional intelligence, flexibility, and teamwork. Committed, driven and tenacious. For more information please send a CV to Alex Price
Apr 29, 2024
Full time
A global leading manufacturer of complex assemblies to the automotive, aerospace and high technology sectors has a new vacancy for a Senior HR Advisor to join the team. Offering excellent career development opportunities, the successful candidate will have proven generalist HR experience gained within a fast-paced environment. Commutable from: Leicester, Hinckley, Coventry, Nuneaton, Rugby, Loughborough, Coalville, Nottingham. Salary: 32,000 p.a. - 38,000 p.a. + benefits. Suitable for: HR Advisor, Human Resources Advisor, HR Officer, Human Resources Officer, HR Business Partner, Human Resources Business Partner . The Role Advise on current policies, processes and procedures and prevailing legislation to ensure the business is fully compliant and enhance employee relations. Provide general HR support and advice. Lead on employee relations matters, ensure case work is managed fairly and transparently. Dealing with annual leave, absence management, disciplinaries, grievances, enquiries on maternity/paternity leave etc. Support recruitment, including interviewing. Support Management team on all areas of employment legislation. Maintain and update personnel records. Working collaboratively and autonomously on a variety of HR-related projects Any other duties as directed by the HR Manager and Senior HR Manager. The Candidate Experience working in a fast-paced environment CIPD qualified preferred with demonstrable relevant experience. Good level of influence at all levels and ability to work with employees and Managers at all levels. Proven track record of building relationships with key stakeholders and success in coaching management within a busy manufacturing environment. Experience of working in a fast paced environment and delivering to tight deadlines. Emotional intelligence, flexibility, and teamwork. Committed, driven and tenacious. For more information please send a CV to Alex Price
Senior Finance Business PartnerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 30,000 organisations rely on Access software to help their organisation thrive.Overview of the role:This is a key role in driving the business towards achieving its long term objectives and requires a commercially focused individual, who can work effectively at a senior management level, with both finance and non-finance stakeholders.This will require a detailed understanding of key performance metrics, financial understanding, a forward looking mindset and the gravitas to influence people from across the business. This is a high profile role, working directly with Board level executives, reporting to the Commercial Finance Director.About you:You are an ambitious, motivated finance partner, with a strong grounding in financial analysis and metrics, with a broader, commercial outlook necessary to support business growth and key initiatives. Ideally you will have around 10-15 years' experience in a similar role.Day-to-day, you will:• Have an in-depth knowledge of the key business drivers and how these translate in to divisional performance.• Ownership of rolling forecast (next 12-18 month outlook) for the division, identifying risks and opportunities with suggested actions, sensitivity analysis - with the overall aim to provide a balanced but challenging forecast.• Working with functional finance business partners to drive appropriate divisional v functional tension in our matrix structure.• Preparation of analysis, business cases, scenario planning and strategic insight to enable better decision - be a sounding board and trusted advisor to the business. A focus on forward looking insight, advising the MD on how to maximise financial performance.• Support on transformation projects from end to end - taking from concept, to financial modelling, operational tracking and being able to think about the multiple impacts of projects not only on the division but the wider business.• Act as a sounding board and provide challenge to the divisional leadership team.As a well-rounded Finance person, your Skills and Experiences likely include:• Experienced, hands-on individual (preferably with accredited financial qualifications, for example ACCA/MBA), who enjoys both the detail but also the ability to stand back and articulate the so what'. Relishes working in a fast-moving, dynamic environment within a very successful private-equity backed business.• Results oriented with a desire to drive strategic and commercial outcomes• Highly numerate with ability to draw meaningful conclusions and drive actions from financial analysis• Logical, with a strong drive to understand commercial drivers of the business• Good presence and influencing skills - ideally demonstrated through working with senior management• Strong interpersonal skills - ability to form and leverage relationships• Good at solving problems, innovative and an inquisitive mind• Adaptable, flexible and able to work well under time pressure, in a fast paced, matrix organization• Excellent communicator - both written and verbal; that can challenge effectively• Strong excel or financial modelling skills• Can show empathy whilst maintaining Professional Integrity• Confidence in offering your insight and ability to influence senior stakeholders• Can operate effectively in a virtual team environment across multiple locations• Have a great attitude, be proactive and resilientWhat does Access offer you?We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:• A Competitive Salary• Giving Back/Charity days• Quarterly Socials• 6 weeks Sabbaticals (after 6 years of service)• The Access Group Big Break: our all-expenses paid holiday to SpainBecome part of our amazing Access family!
Apr 29, 2024
Full time
Senior Finance Business PartnerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 30,000 organisations rely on Access software to help their organisation thrive.Overview of the role:This is a key role in driving the business towards achieving its long term objectives and requires a commercially focused individual, who can work effectively at a senior management level, with both finance and non-finance stakeholders.This will require a detailed understanding of key performance metrics, financial understanding, a forward looking mindset and the gravitas to influence people from across the business. This is a high profile role, working directly with Board level executives, reporting to the Commercial Finance Director.About you:You are an ambitious, motivated finance partner, with a strong grounding in financial analysis and metrics, with a broader, commercial outlook necessary to support business growth and key initiatives. Ideally you will have around 10-15 years' experience in a similar role.Day-to-day, you will:• Have an in-depth knowledge of the key business drivers and how these translate in to divisional performance.• Ownership of rolling forecast (next 12-18 month outlook) for the division, identifying risks and opportunities with suggested actions, sensitivity analysis - with the overall aim to provide a balanced but challenging forecast.• Working with functional finance business partners to drive appropriate divisional v functional tension in our matrix structure.• Preparation of analysis, business cases, scenario planning and strategic insight to enable better decision - be a sounding board and trusted advisor to the business. A focus on forward looking insight, advising the MD on how to maximise financial performance.• Support on transformation projects from end to end - taking from concept, to financial modelling, operational tracking and being able to think about the multiple impacts of projects not only on the division but the wider business.• Act as a sounding board and provide challenge to the divisional leadership team.As a well-rounded Finance person, your Skills and Experiences likely include:• Experienced, hands-on individual (preferably with accredited financial qualifications, for example ACCA/MBA), who enjoys both the detail but also the ability to stand back and articulate the so what'. Relishes working in a fast-moving, dynamic environment within a very successful private-equity backed business.• Results oriented with a desire to drive strategic and commercial outcomes• Highly numerate with ability to draw meaningful conclusions and drive actions from financial analysis• Logical, with a strong drive to understand commercial drivers of the business• Good presence and influencing skills - ideally demonstrated through working with senior management• Strong interpersonal skills - ability to form and leverage relationships• Good at solving problems, innovative and an inquisitive mind• Adaptable, flexible and able to work well under time pressure, in a fast paced, matrix organization• Excellent communicator - both written and verbal; that can challenge effectively• Strong excel or financial modelling skills• Can show empathy whilst maintaining Professional Integrity• Confidence in offering your insight and ability to influence senior stakeholders• Can operate effectively in a virtual team environment across multiple locations• Have a great attitude, be proactive and resilientWhat does Access offer you?We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:• A Competitive Salary• Giving Back/Charity days• Quarterly Socials• 6 weeks Sabbaticals (after 6 years of service)• The Access Group Big Break: our all-expenses paid holiday to SpainBecome part of our amazing Access family!
A new role has come our way to work as a Dutch speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and Dutch enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week. The Dutch speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor with fluency in Dutch will be able to deal with high volume orders and work in a fast paced environment. Your responsibilities will include: Coordinating deliveries and input orders in the order management system Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing Keep customers up to date throughout the delivery process Take incoming calls, live chat and email enquiries from customers in an efficient manner Profile: Fluency in Dutch and English essential Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment Experience working in an online customer support, customer services, or client support is a key requirement Previous experience dealing with larger international clients is essential Solid knowledge of Microsoft operating systems An interest in fashion, luxury or retail industry is desirable To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
Apr 29, 2024
Full time
A new role has come our way to work as a Dutch speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and Dutch enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week. The Dutch speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor with fluency in Dutch will be able to deal with high volume orders and work in a fast paced environment. Your responsibilities will include: Coordinating deliveries and input orders in the order management system Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing Keep customers up to date throughout the delivery process Take incoming calls, live chat and email enquiries from customers in an efficient manner Profile: Fluency in Dutch and English essential Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment Experience working in an online customer support, customer services, or client support is a key requirement Previous experience dealing with larger international clients is essential Solid knowledge of Microsoft operating systems An interest in fashion, luxury or retail industry is desirable To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
Holiday Home Sales Executive Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team! Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family - the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true. As part of our Holiday Home Sales Team, you will Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support. Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes. Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners. What's In It For You? - Free use of our Leisure Facilities, including swimming poolâ - Up to 50% Discount off food on Park and 20% discount in our shopsâ - Opportunity to use our Corporate Box at the O2 Arenaâ - Fantastic Discounts with many national Brands & Retailersâ - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotelsâ - Reward & Recognition Schemesâ - Training and development opportunities including fully funded qualificationsâ - Fantastic Health, Mind & Money Support Programmeâ - Enhanced family friendly policies and pay (eligibility criteria applied) Salary: An industry leading base Salary Plus Commission - OTE 50K plus! Experience and Qualifications You may already be in Holiday Home Sales or maybe you have experience as an Estate Agent or as a Car Sales Executive which is great! All we are looking for is - An outstanding communicator, self-motivated, confident, and genuinely passionate about delivering exceptional experiences. - A seasoned Salesperson with previous experience thriving in a target-driven environment. Are you a seasoned salesperson, especially in big-ticket items? Your knack for closing deals and creating customer satisfaction will set you up for success in this role. - Financial Governance Know-How: Knowledge of financial governance on credit is a plus. Understanding the intricacies of credit and financial processes will make you a valuable asset in providing comprehensive information to our clients. - Full valid UK Driving License (beneficial but not essential). Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, with full and part time hours. Working hours are usually 45 hours per week over 5 days and could include evenings and weekends. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to
Apr 29, 2024
Full time
Holiday Home Sales Executive Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team! Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family - the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true. As part of our Holiday Home Sales Team, you will Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support. Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes. Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners. What's In It For You? - Free use of our Leisure Facilities, including swimming poolâ - Up to 50% Discount off food on Park and 20% discount in our shopsâ - Opportunity to use our Corporate Box at the O2 Arenaâ - Fantastic Discounts with many national Brands & Retailersâ - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotelsâ - Reward & Recognition Schemesâ - Training and development opportunities including fully funded qualificationsâ - Fantastic Health, Mind & Money Support Programmeâ - Enhanced family friendly policies and pay (eligibility criteria applied) Salary: An industry leading base Salary Plus Commission - OTE 50K plus! Experience and Qualifications You may already be in Holiday Home Sales or maybe you have experience as an Estate Agent or as a Car Sales Executive which is great! All we are looking for is - An outstanding communicator, self-motivated, confident, and genuinely passionate about delivering exceptional experiences. - A seasoned Salesperson with previous experience thriving in a target-driven environment. Are you a seasoned salesperson, especially in big-ticket items? Your knack for closing deals and creating customer satisfaction will set you up for success in this role. - Financial Governance Know-How: Knowledge of financial governance on credit is a plus. Understanding the intricacies of credit and financial processes will make you a valuable asset in providing comprehensive information to our clients. - Full valid UK Driving License (beneficial but not essential). Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We aim to offer flexibility where we can, with full and part time hours. Working hours are usually 45 hours per week over 5 days and could include evenings and weekends. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to
Head of Information Services page is loaded Head of Information Services Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id JR100780 The role: We have a fantastic opportunity for a Head of Information Services to join our recently created Knowledge Management team here at Simmons & Simmons. The successful candidate will be tasked with steering the overarching strategy, resourcing, development and delivery of research and library services in alignment with the business needs of the firm. This is a full time role, however we will consider candidates looking for part time hours on a case by case basis. What will you do: Oversee the strategy, direction and resourcing of the international Information Services team, ensuring that the team: delivers a premium legal and business research enquiry service. provides a range of advanced research skills training on research methodologies and the use of research tools. maintains the firm's physical resources and consistent access to online materials. delivers a robust current awareness service that encompasses legal updates, regulatory shifts, competitive insights, and business intelligence. Manage the provision and resourcing of key services within the department. Oversee Information Services related to practice and sector areas, collaborating with lawyers, Professional Support Lawyers and business services professionals. Ensure the team stays abreast of new technology developments (including contributing to, and testing) to ensure that the team takes advantage of (rather than be impacted by) new technologies available in the market. Input into research product decision-making and trial/pilot evaluation, training and marketing of research products to lawyers. Assist with research and enquiries from lawyers, utilising various business and legal information sources. Promote Information Services, ensuring effective utilisation of research resources and libraries through training and user guides. This includes overall oversight of the training programme provided to new UK trainees, lateral hire and partner orientations. Overall responsibility for the London library and any practice area libraries. Leadership of the international Information Services team, including identification of team training needs, supporting individual professional development and encouraging knowledge sharing within the team. Lead international Information Services team meetings and ensure cross-office collaboration on new initiatives. Foster a culture of collaboration, mentoring and knowledge sharing within the team. Duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. What we are looking for: Proven experience in leading an Information Services team, with exceptional people management skills and a collaborative approach. Experience in a research role within a law firm. In-depth knowledge of a range of international legal and business research databases and resources, functionality and content. Expert search capabilities; the ability to advise and mentor on research searching strategies. Experience in providing current awareness and alerting services within a professional services environment. A degree or postgraduate qualification in information or library studies. Advanced IT skills, particularly in MS Office suite. Competency in managing and maintaining library resources and library management systems. Here at Simmons & Simmons: Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone's voice is heard from day one, irrespective of job title, qualification, or background. You'll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering. We are proud to rank as a top 30 Employer for Working Families and a top 25 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hurst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm. Equal opportunities: We are committed to promoting equality and diversity in the firm and to equal opportunities in employment. We believe in equality of opportunity, irrespective of race or ethnicity, religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage or civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. We ensure that those who serve or who have served in the armed forces, and their families, are treated fairly during the recruitment and selection processes. At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in. If you're interested in finding out more about this position, please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills, ambition and innovation. For personal growth and professional challenge. For powering success through trust, respect, integrity and an unwavering commitment to quality.
Apr 29, 2024
Full time
Head of Information Services page is loaded Head of Information Services Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id JR100780 The role: We have a fantastic opportunity for a Head of Information Services to join our recently created Knowledge Management team here at Simmons & Simmons. The successful candidate will be tasked with steering the overarching strategy, resourcing, development and delivery of research and library services in alignment with the business needs of the firm. This is a full time role, however we will consider candidates looking for part time hours on a case by case basis. What will you do: Oversee the strategy, direction and resourcing of the international Information Services team, ensuring that the team: delivers a premium legal and business research enquiry service. provides a range of advanced research skills training on research methodologies and the use of research tools. maintains the firm's physical resources and consistent access to online materials. delivers a robust current awareness service that encompasses legal updates, regulatory shifts, competitive insights, and business intelligence. Manage the provision and resourcing of key services within the department. Oversee Information Services related to practice and sector areas, collaborating with lawyers, Professional Support Lawyers and business services professionals. Ensure the team stays abreast of new technology developments (including contributing to, and testing) to ensure that the team takes advantage of (rather than be impacted by) new technologies available in the market. Input into research product decision-making and trial/pilot evaluation, training and marketing of research products to lawyers. Assist with research and enquiries from lawyers, utilising various business and legal information sources. Promote Information Services, ensuring effective utilisation of research resources and libraries through training and user guides. This includes overall oversight of the training programme provided to new UK trainees, lateral hire and partner orientations. Overall responsibility for the London library and any practice area libraries. Leadership of the international Information Services team, including identification of team training needs, supporting individual professional development and encouraging knowledge sharing within the team. Lead international Information Services team meetings and ensure cross-office collaboration on new initiatives. Foster a culture of collaboration, mentoring and knowledge sharing within the team. Duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. What we are looking for: Proven experience in leading an Information Services team, with exceptional people management skills and a collaborative approach. Experience in a research role within a law firm. In-depth knowledge of a range of international legal and business research databases and resources, functionality and content. Expert search capabilities; the ability to advise and mentor on research searching strategies. Experience in providing current awareness and alerting services within a professional services environment. A degree or postgraduate qualification in information or library studies. Advanced IT skills, particularly in MS Office suite. Competency in managing and maintaining library resources and library management systems. Here at Simmons & Simmons: Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone's voice is heard from day one, irrespective of job title, qualification, or background. You'll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering. We are proud to rank as a top 30 Employer for Working Families and a top 25 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hurst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm. Equal opportunities: We are committed to promoting equality and diversity in the firm and to equal opportunities in employment. We believe in equality of opportunity, irrespective of race or ethnicity, religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage or civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. We ensure that those who serve or who have served in the armed forces, and their families, are treated fairly during the recruitment and selection processes. At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in. If you're interested in finding out more about this position, please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills, ambition and innovation. For personal growth and professional challenge. For powering success through trust, respect, integrity and an unwavering commitment to quality.
Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Trainee Customer Service Advisor to join their team on a permanent basis. This is a great opportunity for someone seeking their first office-based job as a Trainee Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times. As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Being the first point of contact for customers, both over the phone and via email - Maintaining and updating customer records on the internal database - Communicate and build strong working relationships with third party companies and suppliers - Record any customer dissatisfaction or complaints with your manager - Maintain all internal filing systems - Working towards the company standards, maintaining a high level of customer service at all times This is a fantastic opportunity to join a thriving business as a Trainee Customer Service Adviser who will provide a high level of training to the right candidate, with progression opportunities in the future. After the initial training period hybrid working will be an option. Candidates of all levels of experience will be considered, whether you have just left Education and this is a first job, or you have worked in either Retail or Hospitality and are looking for your first office-based role or are looking to progress your career from your current role to a new customer service position. CVs are being reviewed, so please apply now for immediate consideration.
Apr 29, 2024
Full time
Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Trainee Customer Service Advisor to join their team on a permanent basis. This is a great opportunity for someone seeking their first office-based job as a Trainee Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times. As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Being the first point of contact for customers, both over the phone and via email - Maintaining and updating customer records on the internal database - Communicate and build strong working relationships with third party companies and suppliers - Record any customer dissatisfaction or complaints with your manager - Maintain all internal filing systems - Working towards the company standards, maintaining a high level of customer service at all times This is a fantastic opportunity to join a thriving business as a Trainee Customer Service Adviser who will provide a high level of training to the right candidate, with progression opportunities in the future. After the initial training period hybrid working will be an option. Candidates of all levels of experience will be considered, whether you have just left Education and this is a first job, or you have worked in either Retail or Hospitality and are looking for your first office-based role or are looking to progress your career from your current role to a new customer service position. CVs are being reviewed, so please apply now for immediate consideration.
Our client have an exciting opportunity for a HR Business Partner to join the team. Location: Darlington Salary: £30,000 per annum depending on experience Job Type: Full Time/Permanent Are you an experienced HR professional seeking a rewarding opportunity to make a tangible difference in the lives of employees and organisations? About The Company: Our client are a leading national HR Consultancy, who have an impressive client list, working with organisations from small family run businesses to leading household names. At the core of their values is their unwavering commitment to providing personalised and bespoke services to their clients. Due to their continued rapid growth, they are looking to bring on board a HR Business Partner who can support their existing and future clients across a range of sectors. HR Business Partner - The Role: As a HR Business Partner, you will be responsible for a dynamic portfolio of accounts building lasting and meaningful relationships with their key stakeholders. You utilise your experience in order to provide invaluable HR advice on a range of matters, including disciplinaries and grievances, and navigate complex situations in order to ensure the delivery of fair and equitable solutions. HR Business Partner Key Responsibilities: - Act as a trusted HR Business Partner to your clients, providing expert guidance and support on various HR matters - Handle employee relations issues, including disciplinary and grievance procedures, in a fair and compassionate manner - Conduct thorough investigations, ensuring adherence to legal/regulatory requirements - Advise clients on HR policies, procedures, and best practices to promote a supportive and inclusive work environment HR Business Partner - You: - CIPD Level 5 qualification - Strong demonstratable experience of understanding and implementing HR principles and best practices - Prven experience in a similar senior HR advisor role - Exceptional problem solving and analytical skills, able to effectively navigate complex HR issues HR Business Partner Benefits: - Free parking - Income protection - Regular monthly, quarterly and annual companywide incentives To submit your CV for this exiting HR Business Partner opportunity, please click Apply now!
Apr 29, 2024
Full time
Our client have an exciting opportunity for a HR Business Partner to join the team. Location: Darlington Salary: £30,000 per annum depending on experience Job Type: Full Time/Permanent Are you an experienced HR professional seeking a rewarding opportunity to make a tangible difference in the lives of employees and organisations? About The Company: Our client are a leading national HR Consultancy, who have an impressive client list, working with organisations from small family run businesses to leading household names. At the core of their values is their unwavering commitment to providing personalised and bespoke services to their clients. Due to their continued rapid growth, they are looking to bring on board a HR Business Partner who can support their existing and future clients across a range of sectors. HR Business Partner - The Role: As a HR Business Partner, you will be responsible for a dynamic portfolio of accounts building lasting and meaningful relationships with their key stakeholders. You utilise your experience in order to provide invaluable HR advice on a range of matters, including disciplinaries and grievances, and navigate complex situations in order to ensure the delivery of fair and equitable solutions. HR Business Partner Key Responsibilities: - Act as a trusted HR Business Partner to your clients, providing expert guidance and support on various HR matters - Handle employee relations issues, including disciplinary and grievance procedures, in a fair and compassionate manner - Conduct thorough investigations, ensuring adherence to legal/regulatory requirements - Advise clients on HR policies, procedures, and best practices to promote a supportive and inclusive work environment HR Business Partner - You: - CIPD Level 5 qualification - Strong demonstratable experience of understanding and implementing HR principles and best practices - Prven experience in a similar senior HR advisor role - Exceptional problem solving and analytical skills, able to effectively navigate complex HR issues HR Business Partner Benefits: - Free parking - Income protection - Regular monthly, quarterly and annual companywide incentives To submit your CV for this exiting HR Business Partner opportunity, please click Apply now!
Job title: HR Advisor - 12 month FTC Location: Manchester Salary: £35k - £40k Benefits: Hybrid working, healthcare cash plan, company discount, generous pension scheme, 25 days hols + banks I am working with a reputable organisation who are looking for 2 HR Advisors to join their team on a 12 months FTC basis, these roles have been created due to a new HR system being implemented within the business and the current HR Advisors being seconded over. The business is going through a huge transformation and growth project at the moment so perm roles could potentially be available. You will be reporting into the HR Business Partners and your role will be a generalist HR role supporting the wider business and the running of the HR function. More about the role - Be an initial point of contact for HR to deal with day-to-day enquiries - Handling disciplinary procedures and resolving grievances - Onboarding and inductions for new starters - Managing prolonged or persistent sickness absence - Requests for Change (e.g., personal changes or work conditions) - Maintaining various spreadsheets - Return to work interviews - Provide exit interviews - Reviewing all appraisals and probation - Helping with company policies If you are interested in this role, please submit your CV for immediate consideration - (url removed)
Apr 29, 2024
Full time
Job title: HR Advisor - 12 month FTC Location: Manchester Salary: £35k - £40k Benefits: Hybrid working, healthcare cash plan, company discount, generous pension scheme, 25 days hols + banks I am working with a reputable organisation who are looking for 2 HR Advisors to join their team on a 12 months FTC basis, these roles have been created due to a new HR system being implemented within the business and the current HR Advisors being seconded over. The business is going through a huge transformation and growth project at the moment so perm roles could potentially be available. You will be reporting into the HR Business Partners and your role will be a generalist HR role supporting the wider business and the running of the HR function. More about the role - Be an initial point of contact for HR to deal with day-to-day enquiries - Handling disciplinary procedures and resolving grievances - Onboarding and inductions for new starters - Managing prolonged or persistent sickness absence - Requests for Change (e.g., personal changes or work conditions) - Maintaining various spreadsheets - Return to work interviews - Provide exit interviews - Reviewing all appraisals and probation - Helping with company policies If you are interested in this role, please submit your CV for immediate consideration - (url removed)
Job Title: Customer Service Representative Location: Epsom, Surrey Salary: 25k + Benefits + Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts. The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products. This is an ideal opportunity for someone looking for a new and varied challenge. This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid. The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap. When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin. Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care. Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career. Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios. Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions. Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success. Customer Service Representative Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays What You'll Bring Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients. Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively. Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor. Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges. Customer Service Reprasentative Requirements Strong phone etiquette and communication skills Good keyboard and IT literacy (including the use of Microsoft Office, Outlook, Word and Excel) Previous customer service with at least 1 years' experience of working in a call centre Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus Join The Team Today! Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives. Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry. For inquiries, contact Hannah Vincent on (phone number removed) Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services. Apply today and take the first step toward a brighter future! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 29, 2024
Full time
Job Title: Customer Service Representative Location: Epsom, Surrey Salary: 25k + Benefits + Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts. The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products. This is an ideal opportunity for someone looking for a new and varied challenge. This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid. The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap. When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin. Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care. Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career. Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios. Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions. Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success. Customer Service Representative Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays What You'll Bring Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients. Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively. Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor. Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges. Customer Service Reprasentative Requirements Strong phone etiquette and communication skills Good keyboard and IT literacy (including the use of Microsoft Office, Outlook, Word and Excel) Previous customer service with at least 1 years' experience of working in a call centre Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus Join The Team Today! Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives. Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry. For inquiries, contact Hannah Vincent on (phone number removed) Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services. Apply today and take the first step toward a brighter future! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.