CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE Responsibilites Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy. Ensure service availability, security, and performance drives the function's activities. Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage. Colloborate with technical assurance and architecture teams to implement new services based on requirements. Recommend and implement changes to improve performance and security of products. Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities. Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations. Provide effective second and third line support resolving incidents escalated from the Service desk. Creating and maintaining technical documentation for services and related processes. Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy. Support in the delivery of the Cyber Security Strategy. Provide guidance and coaching to other members of the team. Resolving incidents in line with SLA and taking ownership of problem management related activities. Liaise with the Service Operations Manager to identify incident trends and problem management activities. Implement technical changes in line with the change management policy to support BAU and project led activities. Assist and enhance the Business Continuity and Disaster Recovery approach. Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities. Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution. Relevant Knowledge, Skills and Experience Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment. Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions Implementation of technical governance for role-based access control and cost containment. Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication. Demonstrable experience of change and configuration management. Demonstrable experience of using Azure Portal and Azure Powershell. Demonstrable knowledge of LAN, WAN and site-to-site connectivity. Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications. Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management. Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365. Experience of using technologies to improve the efficiency and effectiveness of an organisation. Experience of coaching and mentoring junior team members Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines. Strong communication skills and a capacity to work with a wide range of people. Ability to persuade and influence the correct technical outcome for the business. Strong collaboration skills, including with technical development functions. Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions Demonstrable experience of Mobile Device Management and Mobile Application Management policies. Desirable Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite. Azure Administrator AZ104 ITIL 4 Experience in liaising with, and monitoring the performance of external service provider.
May 21, 2024
Contractor
CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE Responsibilites Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy. Ensure service availability, security, and performance drives the function's activities. Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage. Colloborate with technical assurance and architecture teams to implement new services based on requirements. Recommend and implement changes to improve performance and security of products. Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities. Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations. Provide effective second and third line support resolving incidents escalated from the Service desk. Creating and maintaining technical documentation for services and related processes. Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy. Support in the delivery of the Cyber Security Strategy. Provide guidance and coaching to other members of the team. Resolving incidents in line with SLA and taking ownership of problem management related activities. Liaise with the Service Operations Manager to identify incident trends and problem management activities. Implement technical changes in line with the change management policy to support BAU and project led activities. Assist and enhance the Business Continuity and Disaster Recovery approach. Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities. Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution. Relevant Knowledge, Skills and Experience Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment. Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions Implementation of technical governance for role-based access control and cost containment. Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication. Demonstrable experience of change and configuration management. Demonstrable experience of using Azure Portal and Azure Powershell. Demonstrable knowledge of LAN, WAN and site-to-site connectivity. Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications. Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management. Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365. Experience of using technologies to improve the efficiency and effectiveness of an organisation. Experience of coaching and mentoring junior team members Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines. Strong communication skills and a capacity to work with a wide range of people. Ability to persuade and influence the correct technical outcome for the business. Strong collaboration skills, including with technical development functions. Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions Demonstrable experience of Mobile Device Management and Mobile Application Management policies. Desirable Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite. Azure Administrator AZ104 ITIL 4 Experience in liaising with, and monitoring the performance of external service provider.
Goodman Masson are partnered with an NHS organisation who are looking for a 1st Line Service Desk Analyst on a 3 month contract basis. You will be providing 1st line onsite support. Please note: You must have prior NHS experience to apply for this role. The successful candidate will: Provide in person and phone based IT support Troubleshoot basic IT problems including printer issues Log issues and escalate where required The successful candidate will have: Proven 1st line service desk support experience Experience working within the NHS Excellent communications skills and ability to provide support over the phone, email and in-person If you are interested in this role at any of the above mentioned locations, please get in touch with (url removed) for further information. We also offer 300 vouchers for successful referrals. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 18, 2024
Contractor
Goodman Masson are partnered with an NHS organisation who are looking for a 1st Line Service Desk Analyst on a 3 month contract basis. You will be providing 1st line onsite support. Please note: You must have prior NHS experience to apply for this role. The successful candidate will: Provide in person and phone based IT support Troubleshoot basic IT problems including printer issues Log issues and escalate where required The successful candidate will have: Proven 1st line service desk support experience Experience working within the NHS Excellent communications skills and ability to provide support over the phone, email and in-person If you are interested in this role at any of the above mentioned locations, please get in touch with (url removed) for further information. We also offer 300 vouchers for successful referrals. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 18, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 18, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
Azure Technical Lead Hybrid working policy: Happy for this role to be largely remote working with occasional travel to an office (London or Midlands based). An exciting opportunity to act as a technical authority for my clients cloud services, both those managed by Service and those delivered internally, through Build, Change and Operational Delivery in Private and Hosted Cloud and Supporting Services. In Addition to being a key Product stakeholder in the Growing Digital Data Delivery and Management across Cloud Services, the role will also drive the technical maturity and support roadmaps for future Cloud delivery. Aligning to industry best practice, adopting and driving improvements in governance and ensuring the business information security strategy aligns to internal platforms is a key part of the role. Required Skills/Experience: - Strong background in implementing and supporting cloud solutions in Microsoft Azure (preferably in a mixed hosted and/or vendor managed service). - Experience in IaaS, PaaS, web services, Firewalls, Microsoft Office 365, Azure AD - Experience of Cloud Native Delivery - Broad technology base skills including involvement in projects in areas such as end user computing and virtual desktop infrastructure. - Strong knowledge of data infrastructure and data security - Ability to collaborate with multi-disciplinary teams of business analysts, project managers and subject matter experts. - Ability to create and review Workplace documentation. - Experience in structured change management including core service management frameworks (eg, ITIL) Azure Technical Lead In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
May 17, 2024
Full time
Azure Technical Lead Hybrid working policy: Happy for this role to be largely remote working with occasional travel to an office (London or Midlands based). An exciting opportunity to act as a technical authority for my clients cloud services, both those managed by Service and those delivered internally, through Build, Change and Operational Delivery in Private and Hosted Cloud and Supporting Services. In Addition to being a key Product stakeholder in the Growing Digital Data Delivery and Management across Cloud Services, the role will also drive the technical maturity and support roadmaps for future Cloud delivery. Aligning to industry best practice, adopting and driving improvements in governance and ensuring the business information security strategy aligns to internal platforms is a key part of the role. Required Skills/Experience: - Strong background in implementing and supporting cloud solutions in Microsoft Azure (preferably in a mixed hosted and/or vendor managed service). - Experience in IaaS, PaaS, web services, Firewalls, Microsoft Office 365, Azure AD - Experience of Cloud Native Delivery - Broad technology base skills including involvement in projects in areas such as end user computing and virtual desktop infrastructure. - Strong knowledge of data infrastructure and data security - Ability to collaborate with multi-disciplinary teams of business analysts, project managers and subject matter experts. - Ability to create and review Workplace documentation. - Experience in structured change management including core service management frameworks (eg, ITIL) Azure Technical Lead In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Power Bi Developer Main Objective Utilising the PBI stack to transform business requirements and complex data into streamlined and robust data models and effective visualisations. Delivering an optimal user experience to users and leading them to actionable insights and data-driven decision making. Responsibilities End to end requirements capture, design and implementation of BI solutions using Power BI Connect PBI to and join diverse data sources to establish optimised data models Considered and user-tailored data visualisations to facilitate insight Interact with business stakeholders to determine requirements Collaborate with technical and non-technical team members and clients, business analysts, data engineers Troubleshooting data and PBI related issues and maintenance of PBI infrastructure Data governance and security, making use of security features within PBI eg. row level security Stay updated with latest trends and developments in Power BI and data visualisation Requirements Proficient with PBI desktop and PBI service Data modelling Advanced DAX and Power Query M Code MSSQL Strong communication skills to and working well in a team environment Excellent problem-solving skills and attention to detail Proactive, motivated and curious with a focus on continuous improvement Preferred Degree in Computer Science or related and/or experience in a similar role Knowledge of Power BI admin portal Knowledge of Power BI capacity management
May 17, 2024
Full time
Power Bi Developer Main Objective Utilising the PBI stack to transform business requirements and complex data into streamlined and robust data models and effective visualisations. Delivering an optimal user experience to users and leading them to actionable insights and data-driven decision making. Responsibilities End to end requirements capture, design and implementation of BI solutions using Power BI Connect PBI to and join diverse data sources to establish optimised data models Considered and user-tailored data visualisations to facilitate insight Interact with business stakeholders to determine requirements Collaborate with technical and non-technical team members and clients, business analysts, data engineers Troubleshooting data and PBI related issues and maintenance of PBI infrastructure Data governance and security, making use of security features within PBI eg. row level security Stay updated with latest trends and developments in Power BI and data visualisation Requirements Proficient with PBI desktop and PBI service Data modelling Advanced DAX and Power Query M Code MSSQL Strong communication skills to and working well in a team environment Excellent problem-solving skills and attention to detail Proactive, motivated and curious with a focus on continuous improvement Preferred Degree in Computer Science or related and/or experience in a similar role Knowledge of Power BI admin portal Knowledge of Power BI capacity management
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
Join SNG, where innovation meets ambition. As we embark on our journey to transform digitally and create a modern, connected business, we're seeking talented individuals to drive our IT service excellence to new heights. We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. We have deep roots in the south of England, with over 84,000 homes total across SNG, with the addition of homes in London and Hertfordshire following our merger. We have a Fixed Term opportunity for an experienced Service Desk Analyst to join our Tier 2 team until October 2024, working on-site between our Greenham, Basingstoke and other offices in the South . Flexible on the shifts you work, which can be either 8am - 4.30pm, 9am - 5.30pm, or 9:45am - 6pm Key Responsibilities: Provide second-line support, training, and advice to computer users, ensuring optimal performance of desktop computing and application systems. Take ownership of incidents and problems, ensuring timely resolution and effective communication with end-users. Mentor and coach junior staff members, contributing expertise to projects and initiatives. Collaborate with internal teams and external vendors to deliver exceptional service levels. Maintain accurate documentation and uphold procedures for technical resolutions. Represent IT at meetings and events, embodying our commitment to customer service and continuous improvement. What we're looking for: Previous Service Desk experience, managing complex issues both hardware and software related Proficiency in ITIL Service Operations and relevant CIO tools and methodologies (e.g., M365, Cherwell,SharePoint). Strong stakeholder management and communication skills, with the ability to influence and motivate others Analytical and problem-solving abilities to drive decision-making and demonstrate outcomes. Willingness and ability to travel between SNG sites as needed Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. Join us in shaping the future of SNG's digital landscape and delivering maximum impact for our customers and people. To be considered, please apply now!
May 16, 2024
Full time
Join SNG, where innovation meets ambition. As we embark on our journey to transform digitally and create a modern, connected business, we're seeking talented individuals to drive our IT service excellence to new heights. We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. We have deep roots in the south of England, with over 84,000 homes total across SNG, with the addition of homes in London and Hertfordshire following our merger. We have a Fixed Term opportunity for an experienced Service Desk Analyst to join our Tier 2 team until October 2024, working on-site between our Greenham, Basingstoke and other offices in the South . Flexible on the shifts you work, which can be either 8am - 4.30pm, 9am - 5.30pm, or 9:45am - 6pm Key Responsibilities: Provide second-line support, training, and advice to computer users, ensuring optimal performance of desktop computing and application systems. Take ownership of incidents and problems, ensuring timely resolution and effective communication with end-users. Mentor and coach junior staff members, contributing expertise to projects and initiatives. Collaborate with internal teams and external vendors to deliver exceptional service levels. Maintain accurate documentation and uphold procedures for technical resolutions. Represent IT at meetings and events, embodying our commitment to customer service and continuous improvement. What we're looking for: Previous Service Desk experience, managing complex issues both hardware and software related Proficiency in ITIL Service Operations and relevant CIO tools and methodologies (e.g., M365, Cherwell,SharePoint). Strong stakeholder management and communication skills, with the ability to influence and motivate others Analytical and problem-solving abilities to drive decision-making and demonstrate outcomes. Willingness and ability to travel between SNG sites as needed Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. Join us in shaping the future of SNG's digital landscape and delivering maximum impact for our customers and people. To be considered, please apply now!
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
May 15, 2024
Full time
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately 30,000 - 40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
May 14, 2024
Full time
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately 30,000 - 40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
May 14, 2024
Full time
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately £30,000 - £40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
May 13, 2024
Full time
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details End user support analyst - 2nd Line This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description End user support analyst - 2nd Line Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile End user support analyst - 2nd Line A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Desk-side support experience - supporting End user devices. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer End user support analyst - 2nd Line A competitive salary range of approximately £30,000 - £40,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
Application Support Analyst Application Support Analyst required for a professional services business based in central London. This assignment has been deemed OUTSIDE OF IR35. Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Skills required: - ITIL V4 Condeco (Desirable) Azure Virtual desktop (Desirable) MailManager (Desirable) D365 Sales (Desirable)
May 12, 2024
Full time
Application Support Analyst Application Support Analyst required for a professional services business based in central London. This assignment has been deemed OUTSIDE OF IR35. Working in a small team, the successful candidate will have extensive experience providing Application Support in a Windows environment. Any experience with Azure Virtual Desktop is useful, but not essential. Skills required: - ITIL V4 Condeco (Desirable) Azure Virtual desktop (Desirable) MailManager (Desirable) D365 Sales (Desirable)
About us: The Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, securities, and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and high-net-worth individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in other major financial centers around the world. About the team: This is an exciting opportunity for an individual who is a self-starter who exudes energy, curiosity, and enthusiasm to join the firm's Compliance Testing Group to conduct detailed reviews covering the various firm businesses and divisions. In performing these reviews, the individual will use advanced testing techniques to check compliance with regulations and the firm's policies, procedures, and compliance control infrastructure. This individual should be comfortable handling multiple projects and having daily interactions with senior members of the businesses and other Federation Divisions, including, among others, portfolio managers, private wealth managers, traders, sales employees, investment bankers, research analysts, and technologists. The Compliance Testing Group has a global reach. It is comprised of experienced individuals with varying backgrounds and qualifications (including former traders, brokers, auditors, accountants, regulators, prosecutors, compliance professionals, lawyers, and product controllers), located in New York, Salt Lake City, Dallas, London, Warsaw, Singapore, Hong Kong, and Tokyo. The individual will work closely with Compliance and business management, and gain an excellent understanding of both the firm's businesses and the rules and regulations under which the firm operates. Responsibilities: • Propose methods of testing and execute plans discussed and agreed with a team leader • Gather data, perform analyses, and document results • Identify potential compliance, conduct and reputational risks, and effectively escalate to appropriate individuals • Multi-task - have the ability to work on several different reviews with different individuals at the same time • Leverage strong communication skills to interact with Compliance and business senior management • Work with stakeholders to implement action plans to mitigate and address compliance risks • Meet tight deadlines Basic Qualifications • Bachelor's Degree • Broad knowledge of financial products, markets, and FCA/ European laws and regulations. • Knowledge of products in the Global Markets and Banking business and sales practices, i.e., prior experience in sales and trading, product controllers, Compliance, Legal, regulatory, audit or risk management functions • Excellent written English skills, with ability to describe complex issues in a clear and concise manner • Excellent interview, presentation, communication, time management, and analytical skills • Integrity, motivation, intellectual curiosity, and enthusiasm • Knowledge of Microsoft Word and Excel Preferred Qualifications • Specialist knowledge of products offered by the Equities, Foreign Exchange, Interest Rates, Commodities or Credit Markets trading desks, gained through auditing/ Compliance role covering Global Banking & Markets. • Financial instruments product knowledge (a Financial Engineering qualification, CFA, PRMIA or FRM qualifications) • Compliance, auditing, testing, legal, or regulatory/law enforcement experience • Significant experience in the financial services industry, either working for an investment manager, broker dealer, law firm, accounting or Big 4 financial services advisory firm, or a national regulator ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 11, 2024
Full time
About us: The Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, securities, and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments, and high-net-worth individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in other major financial centers around the world. About the team: This is an exciting opportunity for an individual who is a self-starter who exudes energy, curiosity, and enthusiasm to join the firm's Compliance Testing Group to conduct detailed reviews covering the various firm businesses and divisions. In performing these reviews, the individual will use advanced testing techniques to check compliance with regulations and the firm's policies, procedures, and compliance control infrastructure. This individual should be comfortable handling multiple projects and having daily interactions with senior members of the businesses and other Federation Divisions, including, among others, portfolio managers, private wealth managers, traders, sales employees, investment bankers, research analysts, and technologists. The Compliance Testing Group has a global reach. It is comprised of experienced individuals with varying backgrounds and qualifications (including former traders, brokers, auditors, accountants, regulators, prosecutors, compliance professionals, lawyers, and product controllers), located in New York, Salt Lake City, Dallas, London, Warsaw, Singapore, Hong Kong, and Tokyo. The individual will work closely with Compliance and business management, and gain an excellent understanding of both the firm's businesses and the rules and regulations under which the firm operates. Responsibilities: • Propose methods of testing and execute plans discussed and agreed with a team leader • Gather data, perform analyses, and document results • Identify potential compliance, conduct and reputational risks, and effectively escalate to appropriate individuals • Multi-task - have the ability to work on several different reviews with different individuals at the same time • Leverage strong communication skills to interact with Compliance and business senior management • Work with stakeholders to implement action plans to mitigate and address compliance risks • Meet tight deadlines Basic Qualifications • Bachelor's Degree • Broad knowledge of financial products, markets, and FCA/ European laws and regulations. • Knowledge of products in the Global Markets and Banking business and sales practices, i.e., prior experience in sales and trading, product controllers, Compliance, Legal, regulatory, audit or risk management functions • Excellent written English skills, with ability to describe complex issues in a clear and concise manner • Excellent interview, presentation, communication, time management, and analytical skills • Integrity, motivation, intellectual curiosity, and enthusiasm • Knowledge of Microsoft Word and Excel Preferred Qualifications • Specialist knowledge of products offered by the Equities, Foreign Exchange, Interest Rates, Commodities or Credit Markets trading desks, gained through auditing/ Compliance role covering Global Banking & Markets. • Financial instruments product knowledge (a Financial Engineering qualification, CFA, PRMIA or FRM qualifications) • Compliance, auditing, testing, legal, or regulatory/law enforcement experience • Significant experience in the financial services industry, either working for an investment manager, broker dealer, law firm, accounting or Big 4 financial services advisory firm, or a national regulator ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
May 11, 2024
Full time
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner.
May 10, 2024
Full time
This role requires an individual who can: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st line assigned tickets within target resolution times. Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians. Knowledge, Skills & Experience Required: Superb customer service, telephone and client facing skills. Previous experience providing IT support. Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues. Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365, and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer, and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels. Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects. Excellent team player but with the capacity to be strongly self-motivated. Ability to deal with difficult or demanding situations in a calm and professional manner.
The Hub are seeking a bright Junior Bid Analyst & Research Analyst to join their team on a full-time, remote working basis. You will primarily be working from home however, the team will meet physically at least twice per month at any WeWork offices around London. About The Hub The Hub is a Digital Transformation company that sells the use of their platform and software solutions across various business verticals, including the public sector, healthcare, transport, education, finance, venues, events, and retail, issuing 45 million tokens and enabling over £500 million in sales over the last 15 years. Clients include National Express, Go Ahead Group, WMCA, The RaceCourse Association (RCA), and more. The Hub Digital Operations Platform is an AWS cloud-based middleware platform. The Hub's technical USP is a mission-control dashboard called 'Commander' which covers a broad range of functions from 24/7 real-time remote monitoring & management of any device (e.g., ticketing, laboratory or educational) to help desk digitisation, web/data management, CRM and other functions which increase client uptime and improves both end user and operator experience in the relevant verticals. Key Responsibilities: Complete mastery of The Hub's middleware platform and its potential across multiple verticals including details of how it's currently used live in the market Assist the Bid Manager in analysing new bids, researching bid partners, bid hardware products/services and filling out parts of the various concurrent bids leaving the Bid Manager and others time to sort out the added value proposition Technical research and analysis of products and services which would enhance our key offerings in multiple verticals, particularly for bids as well as sales efforts Comprehensive research into our competitors as well as potential partnerships which could enhance The Hub's overall offering. Research into new bleeding edge technologies compatible with our middleware platform and analysis into how they can be incorporated into our current and future product/service offerings Assist the sales and marketing team in creating marketing material as well as creating and maintaining the relevant databases across various verticals Assist the Account Manager in researching new business development ways through thorough analysis of the pain points of existing businesses and how our platform can provide relief by joining up the dots accordingly Assist other employees in carrying out their day-to-day tasks. This will predominantly be the Bid Manager but also the Sales & Marketing Manager, Project Manager, Account Manager, Product Manager, CTO, CFO & CEO. Qualifications and skills: University degree with preferably at least 2 years' work experience in a similar research and analysis role with an emphasis on bid management A fresh graduate with a degree inclusive of bid management related modules and with the right disposition and fit into our company culture A non-graduate but with the right training and experience in roles similar to this especially as it pertains to bid management Must have a technical background Excellent written documentation and verbal communication skills Ability to work calmly in time-sensitive situations and provide swift responses to colleagues Bright with strong analytical skills and ability to learn very quickly Good organisational skills with an ability to adopt good practices to maximise research and analysis efficiency Proactive i.e., identify potential issues as well as opportunities across verticals through thorough research and analysis Strong interpersonal skills Ability to quickly comprehend a brief and strong attention to detail Work from home but be a vital part of a team. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Junior Business Development Analyst, Junior Market Research Analyst, Junior Proposal Analyst, Junior Sales Analyst, Junior Strategy Analyst, Junior Competitive Intelligence Analyst and Junior Tender Analyst may also be considered for this role.
May 10, 2024
Full time
The Hub are seeking a bright Junior Bid Analyst & Research Analyst to join their team on a full-time, remote working basis. You will primarily be working from home however, the team will meet physically at least twice per month at any WeWork offices around London. About The Hub The Hub is a Digital Transformation company that sells the use of their platform and software solutions across various business verticals, including the public sector, healthcare, transport, education, finance, venues, events, and retail, issuing 45 million tokens and enabling over £500 million in sales over the last 15 years. Clients include National Express, Go Ahead Group, WMCA, The RaceCourse Association (RCA), and more. The Hub Digital Operations Platform is an AWS cloud-based middleware platform. The Hub's technical USP is a mission-control dashboard called 'Commander' which covers a broad range of functions from 24/7 real-time remote monitoring & management of any device (e.g., ticketing, laboratory or educational) to help desk digitisation, web/data management, CRM and other functions which increase client uptime and improves both end user and operator experience in the relevant verticals. Key Responsibilities: Complete mastery of The Hub's middleware platform and its potential across multiple verticals including details of how it's currently used live in the market Assist the Bid Manager in analysing new bids, researching bid partners, bid hardware products/services and filling out parts of the various concurrent bids leaving the Bid Manager and others time to sort out the added value proposition Technical research and analysis of products and services which would enhance our key offerings in multiple verticals, particularly for bids as well as sales efforts Comprehensive research into our competitors as well as potential partnerships which could enhance The Hub's overall offering. Research into new bleeding edge technologies compatible with our middleware platform and analysis into how they can be incorporated into our current and future product/service offerings Assist the sales and marketing team in creating marketing material as well as creating and maintaining the relevant databases across various verticals Assist the Account Manager in researching new business development ways through thorough analysis of the pain points of existing businesses and how our platform can provide relief by joining up the dots accordingly Assist other employees in carrying out their day-to-day tasks. This will predominantly be the Bid Manager but also the Sales & Marketing Manager, Project Manager, Account Manager, Product Manager, CTO, CFO & CEO. Qualifications and skills: University degree with preferably at least 2 years' work experience in a similar research and analysis role with an emphasis on bid management A fresh graduate with a degree inclusive of bid management related modules and with the right disposition and fit into our company culture A non-graduate but with the right training and experience in roles similar to this especially as it pertains to bid management Must have a technical background Excellent written documentation and verbal communication skills Ability to work calmly in time-sensitive situations and provide swift responses to colleagues Bright with strong analytical skills and ability to learn very quickly Good organisational skills with an ability to adopt good practices to maximise research and analysis efficiency Proactive i.e., identify potential issues as well as opportunities across verticals through thorough research and analysis Strong interpersonal skills Ability to quickly comprehend a brief and strong attention to detail Work from home but be a vital part of a team. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Junior Business Development Analyst, Junior Market Research Analyst, Junior Proposal Analyst, Junior Sales Analyst, Junior Strategy Analyst, Junior Competitive Intelligence Analyst and Junior Tender Analyst may also be considered for this role.
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
May 10, 2024
Full time
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 08, 2024
Full time
IT Support Analyst 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (e.g. patching AV equipment and laptop docks) Basic network administration tasks. e.g. User configuration within various systems Administration of laptop firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (e.g. in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Full Stack .Net Developer (C#, SQL Server, Cloud) - Front Office Commodities Trading London 3 days onsite in Waterloo. Certain Advantage are recruiting on behalf of our globally renowned energies business for a Full stack C# .NET Developer with experience in a trading environment (ideally commodity / energy) to join the Market Analysis team within Trading and Supply. You will be working in a front office trading environment dealing directly with business users & stakeholders. The role involves development & support of the existing platform for managing market and fundamental data across capture, forecasting and visualisation for Power, Gas and Weather. The team is growing rapidly as the platform is evolved to match our low carbon ambitions. Key Roles & Responsibilities Working directly with business users (desk analysts) to understand and enrich requirements Working closely with the lead functional developer to define, develop, test and release new features Provide workarounds & bug fixes for urgent production issues Advocating best practice and standards within the development team Technical skills, Qualifications & Experience Strong .net /C# Strong SQL Server Experience working in a fast-moving demand driven trading environment (e.g. embedded desk developer) Strong communication, people skills, able to balance diplomatic and pragmatic approaches with formal process Proactive learner, able to develop their understanding of the domain and existing solution quickly with support and guidance from the lead functional developer Desirable Experience with fundamental modelling of commodities, ideally energy (power, gas, environmental products), and with meteorology, would make the top candidates stand out Azure or other Cloud based hosting Entity Framework Blazor - serverside .Net Api Redis Cache Azure Service Bus - or some other form of messaging technology Azure Event Hubs Submit your CV now to be considered for this fantastic contract opportunity with a globally energies trading business.
May 08, 2024
Contractor
Full Stack .Net Developer (C#, SQL Server, Cloud) - Front Office Commodities Trading London 3 days onsite in Waterloo. Certain Advantage are recruiting on behalf of our globally renowned energies business for a Full stack C# .NET Developer with experience in a trading environment (ideally commodity / energy) to join the Market Analysis team within Trading and Supply. You will be working in a front office trading environment dealing directly with business users & stakeholders. The role involves development & support of the existing platform for managing market and fundamental data across capture, forecasting and visualisation for Power, Gas and Weather. The team is growing rapidly as the platform is evolved to match our low carbon ambitions. Key Roles & Responsibilities Working directly with business users (desk analysts) to understand and enrich requirements Working closely with the lead functional developer to define, develop, test and release new features Provide workarounds & bug fixes for urgent production issues Advocating best practice and standards within the development team Technical skills, Qualifications & Experience Strong .net /C# Strong SQL Server Experience working in a fast-moving demand driven trading environment (e.g. embedded desk developer) Strong communication, people skills, able to balance diplomatic and pragmatic approaches with formal process Proactive learner, able to develop their understanding of the domain and existing solution quickly with support and guidance from the lead functional developer Desirable Experience with fundamental modelling of commodities, ideally energy (power, gas, environmental products), and with meteorology, would make the top candidates stand out Azure or other Cloud based hosting Entity Framework Blazor - serverside .Net Api Redis Cache Azure Service Bus - or some other form of messaging technology Azure Event Hubs Submit your CV now to be considered for this fantastic contract opportunity with a globally energies trading business.