Job title Quality Management Lead (Client Side) Contract type Permanent Description of the assignment Role - Quality Management Lead Reference - EDFJP Location - Hinkley Point C site Arrangement - Permanent NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent. This is a unique opportunity to be involved with the generation on Hinkley Point C, a nuclear power station in Somerset, set to power six million homes with low-carbon energy to support the UK's net-zero goals. BPSS clearance will be required at basic level. Prior clearance will not be transferable We are currently looking to recruit for a Quality Management Lead (QML) to ensure HPC Project quality requirements are complied with across the full project life cycle (Contract award, Design, Procurement, Manufacture, Test, Shipping, Construction/Installation, Test/Commission and Contract close out). This position will be site based 3 days per week and working offsite 2 days per week with the supply base as and where required. As the QML you will ensure supply-chain adherence to the contracted quality assurance and quality control requirements. QMLs sit within the Quality Management Team and are deployed to Programmes to serve this primary purpose. Day to day reporting is to the Quality Management Team Lead (QMTL) and Quality Delivery Manager (QDM) who sets out their Programme quality requirements and ensure QMLs perform adequately and implement the right processes to deliver to programme quality requirements. This includes, but is not limited to, the development and implementation of Project Quality Control Plans. In addition, the work carried out by QML's supports the HPC Quality Director, HPC Deputy Quality Director, the QDM and their programme in achieving adherence with the Integrated Management System arrangements, putting in place additional project specific arrangements as required and managing quality for all activities within the scope of the programme. This includes ensuring the PQCP's are suitably updated, to evidence the execution of the quality arrangements and the current progress / status of the associated products and site installations. You will work in close collaboration with all other project functions and the supply chain to ensure that project quality is delivered consistently (safely, efficiently and right first time) compliant with the scope of work and quality arrangements. Profile Principal Accountabilities Implement key quality arrangements related to the following topics where applicable to your assigned scope of work. Support the development of quality (QA/QC) arrangements for deployment across the HPC organisation. Manage Quality Execution. Support Technical Assessment of Suppliers. Management of Non-Conformances. Quality Release Certificate Process. Arrange collaborative Quality Meetings with Contractor and NNB Stakeholders, to facilitate improvement in RFT, NCR and LTQR Performance. Undertake actions to resolve issues relating to the implementation of quality and to bring about improvements and support others in these actions. Review, accept and monitor Contractors Quality Assurance Plans (CQAP) provided by the supply chain. Identify needs for supply chain audits and engage Supply Chain Auditors to perform audits and prompt resolution of findings. Produce Project Quality Control Plans (PQCP) for each contract. In compliance with the PQCP, ensure deployment of key quality contractual arrangements including the General Quality Assurance Specification (GQAS), Lifetime Quality Records Specification (LTQR), Quality Release Certificate (QRC) and the Inspection & Test Plan Specification (ITP) etc. Lead the implementation of LTQR reviews. Develop and maintain effective relationships with internal and external stakeholders including contracted inspection entities (for offsite manufacturing in particular, Direction Industrially is a key stakeholder). Ensure manufacturing surveillance per contract is applied in a graded approach of equipment safety function and project importance through surveillance offers and performance monitoring of the inspection agencies used (e.g. Direction Industrielle). Where applicable, establish and check planned inspection witness and hold points marked in the supplier Inspection and Test Plans (ITP) / Quality Plans / Follow Up Documents (FUDs) and monitor their completion. Coordinate, monitor and improve the efficiency of manufacturing documentation review and where applicable, inspection activities performed by contracted inspection entities. Coordinate and lead the NNB review and acceptance of relevant manufacturing documentation provided by contractors. Support the review and acceptance of End of Manufacturing Reports (EoMR), End of Construction Status Reports (ECSR) and End of Erection Status Reports (EESR). Responsible for the review and delivery of the end of manufacturing records, leading to the quality release of equipment to the HPC construction site. Who you are An HNC/HND qualification or degree in a relevant science or engineering subject, or equivalent qualification. Broad experience of implementing a variety of quality related solutions. Proven track record of delivering results. Proven leadership experience. Why us? Employee Staff Benefits: Private Medical Scheme Employee Share Scheme Salary Sacrifice Schemes: Electrical Vehicles Technology and Cycle to Work 18 Weeks Full Maternity Pay (w SMP) 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service) Option to buy, sell and carry over up to 5 days annual leave per year In partnership with trade unions Personal Development & Further Education Support Long Service & Recognition Awards Free Employee Assistance Programme Flexible hybrid & agile working (After 1 year of service). NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. NUVIA UK is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence. NUVIA UK is committed towards equality in employment. Job location Europe, United Kingdom, England, South West
Mar 02, 2026
Full time
Job title Quality Management Lead (Client Side) Contract type Permanent Description of the assignment Role - Quality Management Lead Reference - EDFJP Location - Hinkley Point C site Arrangement - Permanent NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent. This is a unique opportunity to be involved with the generation on Hinkley Point C, a nuclear power station in Somerset, set to power six million homes with low-carbon energy to support the UK's net-zero goals. BPSS clearance will be required at basic level. Prior clearance will not be transferable We are currently looking to recruit for a Quality Management Lead (QML) to ensure HPC Project quality requirements are complied with across the full project life cycle (Contract award, Design, Procurement, Manufacture, Test, Shipping, Construction/Installation, Test/Commission and Contract close out). This position will be site based 3 days per week and working offsite 2 days per week with the supply base as and where required. As the QML you will ensure supply-chain adherence to the contracted quality assurance and quality control requirements. QMLs sit within the Quality Management Team and are deployed to Programmes to serve this primary purpose. Day to day reporting is to the Quality Management Team Lead (QMTL) and Quality Delivery Manager (QDM) who sets out their Programme quality requirements and ensure QMLs perform adequately and implement the right processes to deliver to programme quality requirements. This includes, but is not limited to, the development and implementation of Project Quality Control Plans. In addition, the work carried out by QML's supports the HPC Quality Director, HPC Deputy Quality Director, the QDM and their programme in achieving adherence with the Integrated Management System arrangements, putting in place additional project specific arrangements as required and managing quality for all activities within the scope of the programme. This includes ensuring the PQCP's are suitably updated, to evidence the execution of the quality arrangements and the current progress / status of the associated products and site installations. You will work in close collaboration with all other project functions and the supply chain to ensure that project quality is delivered consistently (safely, efficiently and right first time) compliant with the scope of work and quality arrangements. Profile Principal Accountabilities Implement key quality arrangements related to the following topics where applicable to your assigned scope of work. Support the development of quality (QA/QC) arrangements for deployment across the HPC organisation. Manage Quality Execution. Support Technical Assessment of Suppliers. Management of Non-Conformances. Quality Release Certificate Process. Arrange collaborative Quality Meetings with Contractor and NNB Stakeholders, to facilitate improvement in RFT, NCR and LTQR Performance. Undertake actions to resolve issues relating to the implementation of quality and to bring about improvements and support others in these actions. Review, accept and monitor Contractors Quality Assurance Plans (CQAP) provided by the supply chain. Identify needs for supply chain audits and engage Supply Chain Auditors to perform audits and prompt resolution of findings. Produce Project Quality Control Plans (PQCP) for each contract. In compliance with the PQCP, ensure deployment of key quality contractual arrangements including the General Quality Assurance Specification (GQAS), Lifetime Quality Records Specification (LTQR), Quality Release Certificate (QRC) and the Inspection & Test Plan Specification (ITP) etc. Lead the implementation of LTQR reviews. Develop and maintain effective relationships with internal and external stakeholders including contracted inspection entities (for offsite manufacturing in particular, Direction Industrially is a key stakeholder). Ensure manufacturing surveillance per contract is applied in a graded approach of equipment safety function and project importance through surveillance offers and performance monitoring of the inspection agencies used (e.g. Direction Industrielle). Where applicable, establish and check planned inspection witness and hold points marked in the supplier Inspection and Test Plans (ITP) / Quality Plans / Follow Up Documents (FUDs) and monitor their completion. Coordinate, monitor and improve the efficiency of manufacturing documentation review and where applicable, inspection activities performed by contracted inspection entities. Coordinate and lead the NNB review and acceptance of relevant manufacturing documentation provided by contractors. Support the review and acceptance of End of Manufacturing Reports (EoMR), End of Construction Status Reports (ECSR) and End of Erection Status Reports (EESR). Responsible for the review and delivery of the end of manufacturing records, leading to the quality release of equipment to the HPC construction site. Who you are An HNC/HND qualification or degree in a relevant science or engineering subject, or equivalent qualification. Broad experience of implementing a variety of quality related solutions. Proven track record of delivering results. Proven leadership experience. Why us? Employee Staff Benefits: Private Medical Scheme Employee Share Scheme Salary Sacrifice Schemes: Electrical Vehicles Technology and Cycle to Work 18 Weeks Full Maternity Pay (w SMP) 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service) Option to buy, sell and carry over up to 5 days annual leave per year In partnership with trade unions Personal Development & Further Education Support Long Service & Recognition Awards Free Employee Assistance Programme Flexible hybrid & agile working (After 1 year of service). NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. NUVIA UK is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence. NUVIA UK is committed towards equality in employment. Job location Europe, United Kingdom, England, South West
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# Step into a role where your expertise shapes the future of enterprise risk at HL. As Head of Enterprise Risk Management, you'll set the strategic direction for our group-wide risk framework and prudential risk agenda, and lead the charge in strengthening how we manage effectively strategic, financial, operational, and investment risk This is your opportunity to influence key decisions, champion best practice, and play a pivotal part in protecting and enhancing HL's trusted reputation. What you'll be doing Overall, the individual must be a highly credible operator who is able to set a clear strategy for enterprise risk wide management and prudential risk management on behalf of the Deputy GCRO to: Define and lead the Group Enterprise Risk strategy to ensure holistic risk coverage of principal risk. Oversee delivery of the ICARA and Wind Down Plan and manage the Finance business partnership. Set the strategy for risk reporting and ensure timely delivery of group-level risk reporting to the Executive Management team and the Board. Lead on the delivery of the annual risk assessments including risk maturity, Directors' attestations and risk adjustment. Lead on the identification of emerging trends and maturating the emerging risk framework. Design and embed accountability through the delivery of the Senior Managers Certification Regime programme. Anticipates internal/external challenges and evaluates best practice to establish, recommend and deliver core GRC tool strategy and embed into HL processes. In conjunction with senior peers, represent the GCRO in senior management committees or working forums where appropriate Assist GCRO and senior GCRO leadership team to drive an effective Risk strategy across the Group. Assist the DGCRO in the functional management of the Second Line Risk team. Build and maintain trusted and open relationships with external regulators, including the FCA as well as senior risk and control peers in the First Line. About you Proven ability to drive strategy and deliver meaningful change Strong background in risk or compliance at a senior level Able to design and shape effective enterprise wide risk frameworks Confident operating within a regulated environment Skilled in leading teams and influencing cross business initiatives Strong written and verbal communication skills, able to engage senior leaders and regulators Experience in ERM and organisational design is beneficial Interview process A 2-stage interview process including a presentation. There will also be a leadership assessment consisting of an online assessment and a feedback session. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. Hargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients.We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do.For more information about careers at HL and to see all our vacancies, please visit our .
Mar 01, 2026
Full time
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# Step into a role where your expertise shapes the future of enterprise risk at HL. As Head of Enterprise Risk Management, you'll set the strategic direction for our group-wide risk framework and prudential risk agenda, and lead the charge in strengthening how we manage effectively strategic, financial, operational, and investment risk This is your opportunity to influence key decisions, champion best practice, and play a pivotal part in protecting and enhancing HL's trusted reputation. What you'll be doing Overall, the individual must be a highly credible operator who is able to set a clear strategy for enterprise risk wide management and prudential risk management on behalf of the Deputy GCRO to: Define and lead the Group Enterprise Risk strategy to ensure holistic risk coverage of principal risk. Oversee delivery of the ICARA and Wind Down Plan and manage the Finance business partnership. Set the strategy for risk reporting and ensure timely delivery of group-level risk reporting to the Executive Management team and the Board. Lead on the delivery of the annual risk assessments including risk maturity, Directors' attestations and risk adjustment. Lead on the identification of emerging trends and maturating the emerging risk framework. Design and embed accountability through the delivery of the Senior Managers Certification Regime programme. Anticipates internal/external challenges and evaluates best practice to establish, recommend and deliver core GRC tool strategy and embed into HL processes. In conjunction with senior peers, represent the GCRO in senior management committees or working forums where appropriate Assist GCRO and senior GCRO leadership team to drive an effective Risk strategy across the Group. Assist the DGCRO in the functional management of the Second Line Risk team. Build and maintain trusted and open relationships with external regulators, including the FCA as well as senior risk and control peers in the First Line. About you Proven ability to drive strategy and deliver meaningful change Strong background in risk or compliance at a senior level Able to design and shape effective enterprise wide risk frameworks Confident operating within a regulated environment Skilled in leading teams and influencing cross business initiatives Strong written and verbal communication skills, able to engage senior leaders and regulators Experience in ERM and organisational design is beneficial Interview process A 2-stage interview process including a presentation. There will also be a leadership assessment consisting of an online assessment and a feedback session. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. Hargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients.We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do.For more information about careers at HL and to see all our vacancies, please visit our .
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Feb 28, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Position: Deputy Chief Operating Officer Location: London, with a minimum of 3 days per week in the office Contract type: Full-time, permanent Salary range: Competitive dependent upon experience Reporting to: Chief Operating Officer (COO) About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is a rare and exciting opportunity to play a central role in driving effective, efficient, and impactful global operations at one of the world's leading environmental and human rights organisations. As Deputy Chief Operating Officer, you will report directly to the COO and support the smooth, efficient, and ethical running of EJF's international operations across 16 countries on four continents. You will work at the heart of the organisation, supporting critical priorities such as donor relations, recruitment and retention, financial controls and development, safeguarding, risk and security, cybersecurity, and ensuring the compliance and efficient operation of offices around the world. This is a senior operational role that offers broad responsibilities and meaningful engagement across global teams and strategic priorities. You will be a solutions-focused, highly organised, and values-driven individual who brings experience in HR, compliance, finance, and broader operations. This role is ideal for a professional seeking senior-level responsibility and broad, meaningful engagement across global teams and strategic priorities. Key responsibilities Global administration and Office Management: Ensuring efficient day-to-day operations of EJF's global offices. Supporting the development and maintenance of cost-effective, compliant and efficient systems. Finance and Organisational Integrity: Work closely with the finance team to ensure strong financial controls and systems are in place, robust against fraud and error. Ensure operational systems work effectively when they interface with finance, such as ensuring compliance with country requirements and undertaking procurements. The role will help ensure the finance team can provide exemplary, time-bound tracking of financial data and expenditure against agreed budgets and make recommendations on banking and investment opportunities and changing needs. Human Resources: Supporting and enhancing EJF's HR systems to ensure they are fit for purpose, equitable, and appropriate across all jurisdictions. Coordinating and supporting Managers with effective recruitment processes globally. Ensuring managers have the systems and tools they need to induct, manage, and retain staff, including guidance on management, issue escalation, and performance reviews. Fundraising Support and Donor Reporting: Leading the coordination of donor requests and reporting across global teams. Actively engaging to support donor relations and fundraising. Supporting decision-making relating to strategic priorities and new income streams. Safeguarding, Risk and Security: Overseeing the implementation of EJF's safeguarding policy and monitoring, ensuring consistency and compliance across countries. Maintaining and regularly reviewing safety and security protocols, including digital systems and data security. Leadership and Coordination: Leading on the improvement and implementation of operational processes and systems across the organisation, ensuring buy in across teams. Providing clear, detailed updates to the COO, where appropriate, to the Senior Management Team. Deputising for the COO when required. IT and Artificial Intelligence: Ensuring that the IT, software systems and internal processes that the EJF team depend on are available, secure and cost-effective. Contributing to EJF's approach to tech and innovation, particularly the effective, ethical use of AI. Essential skills and experience Strong administrative and organisational skills. Financial literacy and experience working with finance systems, controls and protocols. At least five years' experience in HR, finance, operations or legal/compliance roles. Demonstrated experience managing or supporting recruitment and HR systems. Excellent interpersonal and communication skills, with the ability to work effectively across cultures and time zones. A proactive, solutions-focused mindset, with confidence, taking initiative and improving systems. Strong ethical commitment to safeguarding and equality. An interest in developing a career in NGO operations, preferably with experience in the sector. Ability to work both independently and collaboratively within a fast-paced environment. Fluency in English. Desirable skills and experience Degree in a relevant discipline; relevant professional qualifications (e.g. CIPD, accountancy, legal) and additional relevant languages are desirable. We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don't meet every requirement, we would still love to hear from you. What We Offer We offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service, plus additional paid leave between Christmas and New Year. Generous pension scheme, with employer contributions increasing over time. Flexible working hours and hybrid working (typically 3 days in the office / 2 from home). A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression. A cover letter outlining your suitability for the role (max 2 pages) Your CV (max 2 pages) The deadline for applications is 6pm GMT on Sunday 8 March. Interview processes and number of rounds for different roles will vary, but is likely to include three stages: a short screening call, a panel interview with a task relevant to the role, and a final interview. Only shortlisted candidates will be contacted. Candidates must have the legal right to work in the UK. EJF is an equal opportunity employer, committed to diversity within the workplace.
Feb 12, 2026
Full time
Position: Deputy Chief Operating Officer Location: London, with a minimum of 3 days per week in the office Contract type: Full-time, permanent Salary range: Competitive dependent upon experience Reporting to: Chief Operating Officer (COO) About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is a rare and exciting opportunity to play a central role in driving effective, efficient, and impactful global operations at one of the world's leading environmental and human rights organisations. As Deputy Chief Operating Officer, you will report directly to the COO and support the smooth, efficient, and ethical running of EJF's international operations across 16 countries on four continents. You will work at the heart of the organisation, supporting critical priorities such as donor relations, recruitment and retention, financial controls and development, safeguarding, risk and security, cybersecurity, and ensuring the compliance and efficient operation of offices around the world. This is a senior operational role that offers broad responsibilities and meaningful engagement across global teams and strategic priorities. You will be a solutions-focused, highly organised, and values-driven individual who brings experience in HR, compliance, finance, and broader operations. This role is ideal for a professional seeking senior-level responsibility and broad, meaningful engagement across global teams and strategic priorities. Key responsibilities Global administration and Office Management: Ensuring efficient day-to-day operations of EJF's global offices. Supporting the development and maintenance of cost-effective, compliant and efficient systems. Finance and Organisational Integrity: Work closely with the finance team to ensure strong financial controls and systems are in place, robust against fraud and error. Ensure operational systems work effectively when they interface with finance, such as ensuring compliance with country requirements and undertaking procurements. The role will help ensure the finance team can provide exemplary, time-bound tracking of financial data and expenditure against agreed budgets and make recommendations on banking and investment opportunities and changing needs. Human Resources: Supporting and enhancing EJF's HR systems to ensure they are fit for purpose, equitable, and appropriate across all jurisdictions. Coordinating and supporting Managers with effective recruitment processes globally. Ensuring managers have the systems and tools they need to induct, manage, and retain staff, including guidance on management, issue escalation, and performance reviews. Fundraising Support and Donor Reporting: Leading the coordination of donor requests and reporting across global teams. Actively engaging to support donor relations and fundraising. Supporting decision-making relating to strategic priorities and new income streams. Safeguarding, Risk and Security: Overseeing the implementation of EJF's safeguarding policy and monitoring, ensuring consistency and compliance across countries. Maintaining and regularly reviewing safety and security protocols, including digital systems and data security. Leadership and Coordination: Leading on the improvement and implementation of operational processes and systems across the organisation, ensuring buy in across teams. Providing clear, detailed updates to the COO, where appropriate, to the Senior Management Team. Deputising for the COO when required. IT and Artificial Intelligence: Ensuring that the IT, software systems and internal processes that the EJF team depend on are available, secure and cost-effective. Contributing to EJF's approach to tech and innovation, particularly the effective, ethical use of AI. Essential skills and experience Strong administrative and organisational skills. Financial literacy and experience working with finance systems, controls and protocols. At least five years' experience in HR, finance, operations or legal/compliance roles. Demonstrated experience managing or supporting recruitment and HR systems. Excellent interpersonal and communication skills, with the ability to work effectively across cultures and time zones. A proactive, solutions-focused mindset, with confidence, taking initiative and improving systems. Strong ethical commitment to safeguarding and equality. An interest in developing a career in NGO operations, preferably with experience in the sector. Ability to work both independently and collaboratively within a fast-paced environment. Fluency in English. Desirable skills and experience Degree in a relevant discipline; relevant professional qualifications (e.g. CIPD, accountancy, legal) and additional relevant languages are desirable. We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don't meet every requirement, we would still love to hear from you. What We Offer We offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service, plus additional paid leave between Christmas and New Year. Generous pension scheme, with employer contributions increasing over time. Flexible working hours and hybrid working (typically 3 days in the office / 2 from home). A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression. A cover letter outlining your suitability for the role (max 2 pages) Your CV (max 2 pages) The deadline for applications is 6pm GMT on Sunday 8 March. Interview processes and number of rounds for different roles will vary, but is likely to include three stages: a short screening call, a panel interview with a task relevant to the role, and a final interview. Only shortlisted candidates will be contacted. Candidates must have the legal right to work in the UK. EJF is an equal opportunity employer, committed to diversity within the workplace.
Environmental Justice Foundation Charitable Trust
Bath, Somerset
Location: London or Bath, with a minimum of 3 days per week in the office. Contract type: Full-time, permanent. Salary range: Competitive, dependent upon experience Reporting to: CEO About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is an extremely rare opportunity to help lead a globally respected organisation at a pivotal moment for people and planet. As Deputy CEO, you will play a central role in shaping EJF's strategic direction and operational excellence, working in close partnership with the CEO and senior leadership team to scale our impact, strengthen our global presence, generate new income and ensure the organisation continues to deliver courageous, evidence-led change. You will help translate EJF's mission, ethos and vision into action - providing leadership across programmes, operations, and partnerships, and supporting a diverse international team working across four continents. You will assume specific, designated areas of management, supervising and guiding EJF's campaign teams, providing a clear line of decision-making and direction. From strengthening governance and organisational performance to driving innovation, growth, and collaboration, you will be instrumental in maintaining an agile, resilient organisation capable of confronting some of the world's most urgent environmental and human rights challenges. This role calls for a values-driven, experienced and confident manager and leader with strategic vision, operational rigour, communications acumen and a deep commitment to justice. You will bring people together across cultures and disciplines, empower emerging leaders, and foster a high-performance, inclusive organisational culture. Externally, you will help represent EJF with credibility and influence, building alliances with funders, policymakers, partners, and frontline communities to accelerate systemic change. At EJF, leadership means courage, integrity, and impact. As Deputy CEO, you will help steer campaigns that expose environmental crime, defend those on the frontlines, and secure lasting protections for ecosystems and communities alike. Together, we work to protect people by protecting the planet - and to build a fairer, more resilient future for all. EJF strongly encourages applications from women and underrepresented communities. Key responsibilities 1. Mission and Purpose Alongside the CEO and Founding Director, continuously reaffirm and embed EJF's Mission, Vision, and Values, ensuring they are deeply embedded across all programmes and teams to foster cohesion and strategic alignment globally. Safeguard our core mission of environmental justice and building capacity in the Global South, ensuring that the organisation, across its multiple geographies and jurisdictions, adheres to this core purpose and scope. Articulate and deliver the highest possible professional standards across all aspects of EJF's work. 2. Campaign Delivery, Amplification and Impact In close partnership with the CEO, guide and oversee the organisation's strategic and tactical approach across its operations and campaigns. Provide additional guidance, recommendations and scrutiny on the planning, production and release of reports, films and other campaign materials. Help shape EJF's external positioning, ensuring coherence between evidence, advocacy, partnerships and communications. Build EJF's visibility and reach by engaging the media, attending and presenting at high-level meetings, liaising with key contacts and major funders, and acting as a spokesperson in the CEO's absence. 3. People, Culture and Leadership Help to further develop and support a high-performing senior management team (SMT), individually and collectively, fostering accountability, collaboration and strong leadership practice, centred around EJF's Mission and core purpose. Articulate and deliver the highest moral and professional standards across all aspects of EJF's work, guiding and mentoring teams to ensure they remain focused on delivering EJF's mission and objectives with cohesion and strategic impact. Ensure fairness and equity for staff across the organisation, alongside consistently high standards of management. As directed by the CEO, serve in his absence to ensure the campaigns and programmes continue uninterrupted, working closely with the Senior Management Team (SMT). 4. Operations and Funding Work with the COO and Chief of Staff to ensure EJF's exemplary operational efficiency across all areas of its work, championing continuous improvement of systems, processes and tools to strengthen efficiency, resilience and internal knowledge sharing. Work with the CEO, Founding Director, COO, and other team members to secure funding to support all our operations. This will require direct liaison with key donors, identifying new funding streams and ensuring compelling proposals, grant reports and updates are delivered on time. Ensure our operations across geographies and jurisdictions adopt a unified approach across all aspects of our work while respecting local contexts and needs. 5. Risk and Security Ensure that robust security and safeguarding measures are in place, regularly reviewed and actively embedded across teams. Oversee organisational risk management, including legal, reputational, political and operational risks across multiple jurisdictions, ensuring compliance with relevant laws, regulations and ethical standards in all operating contexts. Essential Experience, Skills and Attributes We are seeking a values-driven, strategic leader with the judgement and organisational capability to help guide EJF through its next phase of growth and impact. You will bring: Significant senior leadership experience (typically 10+ years), ideally 6 + years within the charity or not-for-profit sector. Proven success in programme design and delivery and organisational management, including oversight of complex budgets and resources. Strong financial acumen, with the ability to improve cost-effectiveness and maximise impact. Outstanding communication skills, including exceptional written English and the ability to engage diverse audiences, from teams to funders and senior decision-makers. Sound judgement and strategic thinking, with the ability to navigate complexity and make high-quality, values-led decisions, including in fast-moving or high-stakes environments. Strong people leadership, with experience building inclusive, high-performing teams, supporting senior colleagues, and developing emerging leaders across cultures and geographies. Experience contributing to organisational strategy, change, and governance, with confidence engaging Boards and leading through growth or transition. A collaborative, diplomatic approach, combined with resilience, adaptability, and composure under pressure. Experience working in international or distributed organisations, and building effective external partnerships, including with donors, business partners and grassroots groups. An ability to travel internationally, occasionally at short notice. A clear commitment to EJF's Vision, Mission and Values, and to fostering a culture of excellence, equity, safeguarding, and impact. While not essential, the following would be a strong advantage: Additional languages, particularly French, Spanish, Portuguese, or German. Professional media or communications experience, with demonstrable skills in shaping narratives, engaging audiences, and supporting organisational visibility. Experience in field research and/or investigations, ideally in complex or international contexts. Proven ability to manage projects, people, and budgets remotely, including supporting geographically dispersed teams. What We Offer In return for your leadership and commitment, we offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service . click apply for full job details
Feb 12, 2026
Full time
Location: London or Bath, with a minimum of 3 days per week in the office. Contract type: Full-time, permanent. Salary range: Competitive, dependent upon experience Reporting to: CEO About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is an extremely rare opportunity to help lead a globally respected organisation at a pivotal moment for people and planet. As Deputy CEO, you will play a central role in shaping EJF's strategic direction and operational excellence, working in close partnership with the CEO and senior leadership team to scale our impact, strengthen our global presence, generate new income and ensure the organisation continues to deliver courageous, evidence-led change. You will help translate EJF's mission, ethos and vision into action - providing leadership across programmes, operations, and partnerships, and supporting a diverse international team working across four continents. You will assume specific, designated areas of management, supervising and guiding EJF's campaign teams, providing a clear line of decision-making and direction. From strengthening governance and organisational performance to driving innovation, growth, and collaboration, you will be instrumental in maintaining an agile, resilient organisation capable of confronting some of the world's most urgent environmental and human rights challenges. This role calls for a values-driven, experienced and confident manager and leader with strategic vision, operational rigour, communications acumen and a deep commitment to justice. You will bring people together across cultures and disciplines, empower emerging leaders, and foster a high-performance, inclusive organisational culture. Externally, you will help represent EJF with credibility and influence, building alliances with funders, policymakers, partners, and frontline communities to accelerate systemic change. At EJF, leadership means courage, integrity, and impact. As Deputy CEO, you will help steer campaigns that expose environmental crime, defend those on the frontlines, and secure lasting protections for ecosystems and communities alike. Together, we work to protect people by protecting the planet - and to build a fairer, more resilient future for all. EJF strongly encourages applications from women and underrepresented communities. Key responsibilities 1. Mission and Purpose Alongside the CEO and Founding Director, continuously reaffirm and embed EJF's Mission, Vision, and Values, ensuring they are deeply embedded across all programmes and teams to foster cohesion and strategic alignment globally. Safeguard our core mission of environmental justice and building capacity in the Global South, ensuring that the organisation, across its multiple geographies and jurisdictions, adheres to this core purpose and scope. Articulate and deliver the highest possible professional standards across all aspects of EJF's work. 2. Campaign Delivery, Amplification and Impact In close partnership with the CEO, guide and oversee the organisation's strategic and tactical approach across its operations and campaigns. Provide additional guidance, recommendations and scrutiny on the planning, production and release of reports, films and other campaign materials. Help shape EJF's external positioning, ensuring coherence between evidence, advocacy, partnerships and communications. Build EJF's visibility and reach by engaging the media, attending and presenting at high-level meetings, liaising with key contacts and major funders, and acting as a spokesperson in the CEO's absence. 3. People, Culture and Leadership Help to further develop and support a high-performing senior management team (SMT), individually and collectively, fostering accountability, collaboration and strong leadership practice, centred around EJF's Mission and core purpose. Articulate and deliver the highest moral and professional standards across all aspects of EJF's work, guiding and mentoring teams to ensure they remain focused on delivering EJF's mission and objectives with cohesion and strategic impact. Ensure fairness and equity for staff across the organisation, alongside consistently high standards of management. As directed by the CEO, serve in his absence to ensure the campaigns and programmes continue uninterrupted, working closely with the Senior Management Team (SMT). 4. Operations and Funding Work with the COO and Chief of Staff to ensure EJF's exemplary operational efficiency across all areas of its work, championing continuous improvement of systems, processes and tools to strengthen efficiency, resilience and internal knowledge sharing. Work with the CEO, Founding Director, COO, and other team members to secure funding to support all our operations. This will require direct liaison with key donors, identifying new funding streams and ensuring compelling proposals, grant reports and updates are delivered on time. Ensure our operations across geographies and jurisdictions adopt a unified approach across all aspects of our work while respecting local contexts and needs. 5. Risk and Security Ensure that robust security and safeguarding measures are in place, regularly reviewed and actively embedded across teams. Oversee organisational risk management, including legal, reputational, political and operational risks across multiple jurisdictions, ensuring compliance with relevant laws, regulations and ethical standards in all operating contexts. Essential Experience, Skills and Attributes We are seeking a values-driven, strategic leader with the judgement and organisational capability to help guide EJF through its next phase of growth and impact. You will bring: Significant senior leadership experience (typically 10+ years), ideally 6 + years within the charity or not-for-profit sector. Proven success in programme design and delivery and organisational management, including oversight of complex budgets and resources. Strong financial acumen, with the ability to improve cost-effectiveness and maximise impact. Outstanding communication skills, including exceptional written English and the ability to engage diverse audiences, from teams to funders and senior decision-makers. Sound judgement and strategic thinking, with the ability to navigate complexity and make high-quality, values-led decisions, including in fast-moving or high-stakes environments. Strong people leadership, with experience building inclusive, high-performing teams, supporting senior colleagues, and developing emerging leaders across cultures and geographies. Experience contributing to organisational strategy, change, and governance, with confidence engaging Boards and leading through growth or transition. A collaborative, diplomatic approach, combined with resilience, adaptability, and composure under pressure. Experience working in international or distributed organisations, and building effective external partnerships, including with donors, business partners and grassroots groups. An ability to travel internationally, occasionally at short notice. A clear commitment to EJF's Vision, Mission and Values, and to fostering a culture of excellence, equity, safeguarding, and impact. While not essential, the following would be a strong advantage: Additional languages, particularly French, Spanish, Portuguese, or German. Professional media or communications experience, with demonstrable skills in shaping narratives, engaging audiences, and supporting organisational visibility. Experience in field research and/or investigations, ideally in complex or international contexts. Proven ability to manage projects, people, and budgets remotely, including supporting geographically dispersed teams. What We Offer In return for your leadership and commitment, we offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service . click apply for full job details
Location: London or Bath, with a minimum of 3 days per week in the office. Contract type: Full-time, permanent. Salary range: Competitive, dependent upon experience Reporting to: CEO About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is an extremely rare opportunity to help lead a globally respected organisation at a pivotal moment for people and planet. As Deputy CEO, you will play a central role in shaping EJF's strategic direction and operational excellence, working in close partnership with the CEO and senior leadership team to scale our impact, strengthen our global presence, generate new income and ensure the organisation continues to deliver courageous, evidence-led change. You will help translate EJF's mission, ethos and vision into action - providing leadership across programmes, operations, and partnerships, and supporting a diverse international team working across four continents. You will assume specific, designated areas of management, supervising and guiding EJF's campaign teams, providing a clear line of decision-making and direction. From strengthening governance and organisational performance to driving innovation, growth, and collaboration, you will be instrumental in maintaining an agile, resilient organisation capable of confronting some of the world's most urgent environmental and human rights challenges. This role calls for a values-driven, experienced and confident manager and leader with strategic vision, operational rigour, communications acumen and a deep commitment to justice. You will bring people together across cultures and disciplines, empower emerging leaders, and foster a high-performance, inclusive organisational culture. Externally, you will help represent EJF with credibility and influence, building alliances with funders, policymakers, partners, and frontline communities to accelerate systemic change. At EJF, leadership means courage, integrity, and impact. As Deputy CEO, you will help steer campaigns that expose environmental crime, defend those on the frontlines, and secure lasting protections for ecosystems and communities alike. Together, we work to protect people by protecting the planet - and to build a fairer, more resilient future for all. EJF strongly encourages applications from women and underrepresented communities. Key responsibilities 1. Mission and Purpose Alongside the CEO and Founding Director, continuously reaffirm and embed EJF's Mission, Vision, and Values, ensuring they are deeply embedded across all programmes and teams to foster cohesion and strategic alignment globally. Safeguard our core mission of environmental justice and building capacity in the Global South, ensuring that the organisation, across its multiple geographies and jurisdictions, adheres to this core purpose and scope. Articulate and deliver the highest possible professional standards across all aspects of EJF's work. 2. Campaign Delivery, Amplification and Impact In close partnership with the CEO, guide and oversee the organisation's strategic and tactical approach across its operations and campaigns. Provide additional guidance, recommendations and scrutiny on the planning, production and release of reports, films and other campaign materials. Help shape EJF's external positioning, ensuring coherence between evidence, advocacy, partnerships and communications. Build EJF's visibility and reach by engaging the media, attending and presenting at high-level meetings, liaising with key contacts and major funders, and acting as a spokesperson in the CEO's absence. 3. People, Culture and Leadership Help to further develop and support a high-performing senior management team (SMT), individually and collectively, fostering accountability, collaboration and strong leadership practice, centred around EJF's Mission and core purpose. Articulate and deliver the highest moral and professional standards across all aspects of EJF's work, guiding and mentoring teams to ensure they remain focused on delivering EJF's mission and objectives with cohesion and strategic impact. Ensure fairness and equity for staff across the organisation, alongside consistently high standards of management. As directed by the CEO, serve in his absence to ensure the campaigns and programmes continue uninterrupted, working closely with the Senior Management Team (SMT). 4. Operations and Funding Work with the COO and Chief of Staff to ensure EJF's exemplary operational efficiency across all areas of its work, championing continuous improvement of systems, processes and tools to strengthen efficiency, resilience and internal knowledge sharing. Work with the CEO, Founding Director, COO, and other team members to secure funding to support all our operations. This will require direct liaison with key donors, identifying new funding streams and ensuring compelling proposals, grant reports and updates are delivered on time. Ensure our operations across geographies and jurisdictions adopt a unified approach across all aspects of our work while respecting local contexts and needs. 5. Risk and Security Ensure that robust security and safeguarding measures are in place, regularly reviewed and actively embedded across teams. Oversee organisational risk management, including legal, reputational, political and operational risks across multiple jurisdictions, ensuring compliance with relevant laws, regulations and ethical standards in all operating contexts. Essential Experience, Skills and Attributes We are seeking a values-driven, strategic leader with the judgement and organisational capability to help guide EJF through its next phase of growth and impact. You will bring: Significant senior leadership experience (typically 10+ years), ideally 6 + years within the charity or not-for-profit sector. Proven success in programme design and delivery and organisational management, including oversight of complex budgets and resources. Strong financial acumen, with the ability to improve cost-effectiveness and maximise impact. Outstanding communication skills, including exceptional written English and the ability to engage diverse audiences, from teams to funders and senior decision-makers. Sound judgement and strategic thinking, with the ability to navigate complexity and make high-quality, values-led decisions, including in fast-moving or high-stakes environments. Strong people leadership, with experience building inclusive, high-performing teams, supporting senior colleagues, and developing emerging leaders across cultures and geographies. Experience contributing to organisational strategy, change, and governance, with confidence engaging Boards and leading through growth or transition. A collaborative, diplomatic approach, combined with resilience, adaptability, and composure under pressure. Experience working in international or distributed organisations, and building effective external partnerships, including with donors, business partners and grassroots groups. An ability to travel internationally, occasionally at short notice. A clear commitment to EJF's Vision, Mission and Values, and to fostering a culture of excellence, equity, safeguarding, and impact. While not essential, the following would be a strong advantage: Additional languages, particularly French, Spanish, Portuguese, or German. Professional media or communications experience, with demonstrable skills in shaping narratives, engaging audiences, and supporting organisational visibility. Experience in field research and/or investigations, ideally in complex or international contexts. Proven ability to manage projects, people, and budgets remotely, including supporting geographically dispersed teams. What We Offer In return for your leadership and commitment, we offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service . click apply for full job details
Feb 12, 2026
Full time
Location: London or Bath, with a minimum of 3 days per week in the office. Contract type: Full-time, permanent. Salary range: Competitive, dependent upon experience Reporting to: CEO About EJF The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change. EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them. Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions. EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us. About the role This is an extremely rare opportunity to help lead a globally respected organisation at a pivotal moment for people and planet. As Deputy CEO, you will play a central role in shaping EJF's strategic direction and operational excellence, working in close partnership with the CEO and senior leadership team to scale our impact, strengthen our global presence, generate new income and ensure the organisation continues to deliver courageous, evidence-led change. You will help translate EJF's mission, ethos and vision into action - providing leadership across programmes, operations, and partnerships, and supporting a diverse international team working across four continents. You will assume specific, designated areas of management, supervising and guiding EJF's campaign teams, providing a clear line of decision-making and direction. From strengthening governance and organisational performance to driving innovation, growth, and collaboration, you will be instrumental in maintaining an agile, resilient organisation capable of confronting some of the world's most urgent environmental and human rights challenges. This role calls for a values-driven, experienced and confident manager and leader with strategic vision, operational rigour, communications acumen and a deep commitment to justice. You will bring people together across cultures and disciplines, empower emerging leaders, and foster a high-performance, inclusive organisational culture. Externally, you will help represent EJF with credibility and influence, building alliances with funders, policymakers, partners, and frontline communities to accelerate systemic change. At EJF, leadership means courage, integrity, and impact. As Deputy CEO, you will help steer campaigns that expose environmental crime, defend those on the frontlines, and secure lasting protections for ecosystems and communities alike. Together, we work to protect people by protecting the planet - and to build a fairer, more resilient future for all. EJF strongly encourages applications from women and underrepresented communities. Key responsibilities 1. Mission and Purpose Alongside the CEO and Founding Director, continuously reaffirm and embed EJF's Mission, Vision, and Values, ensuring they are deeply embedded across all programmes and teams to foster cohesion and strategic alignment globally. Safeguard our core mission of environmental justice and building capacity in the Global South, ensuring that the organisation, across its multiple geographies and jurisdictions, adheres to this core purpose and scope. Articulate and deliver the highest possible professional standards across all aspects of EJF's work. 2. Campaign Delivery, Amplification and Impact In close partnership with the CEO, guide and oversee the organisation's strategic and tactical approach across its operations and campaigns. Provide additional guidance, recommendations and scrutiny on the planning, production and release of reports, films and other campaign materials. Help shape EJF's external positioning, ensuring coherence between evidence, advocacy, partnerships and communications. Build EJF's visibility and reach by engaging the media, attending and presenting at high-level meetings, liaising with key contacts and major funders, and acting as a spokesperson in the CEO's absence. 3. People, Culture and Leadership Help to further develop and support a high-performing senior management team (SMT), individually and collectively, fostering accountability, collaboration and strong leadership practice, centred around EJF's Mission and core purpose. Articulate and deliver the highest moral and professional standards across all aspects of EJF's work, guiding and mentoring teams to ensure they remain focused on delivering EJF's mission and objectives with cohesion and strategic impact. Ensure fairness and equity for staff across the organisation, alongside consistently high standards of management. As directed by the CEO, serve in his absence to ensure the campaigns and programmes continue uninterrupted, working closely with the Senior Management Team (SMT). 4. Operations and Funding Work with the COO and Chief of Staff to ensure EJF's exemplary operational efficiency across all areas of its work, championing continuous improvement of systems, processes and tools to strengthen efficiency, resilience and internal knowledge sharing. Work with the CEO, Founding Director, COO, and other team members to secure funding to support all our operations. This will require direct liaison with key donors, identifying new funding streams and ensuring compelling proposals, grant reports and updates are delivered on time. Ensure our operations across geographies and jurisdictions adopt a unified approach across all aspects of our work while respecting local contexts and needs. 5. Risk and Security Ensure that robust security and safeguarding measures are in place, regularly reviewed and actively embedded across teams. Oversee organisational risk management, including legal, reputational, political and operational risks across multiple jurisdictions, ensuring compliance with relevant laws, regulations and ethical standards in all operating contexts. Essential Experience, Skills and Attributes We are seeking a values-driven, strategic leader with the judgement and organisational capability to help guide EJF through its next phase of growth and impact. You will bring: Significant senior leadership experience (typically 10+ years), ideally 6 + years within the charity or not-for-profit sector. Proven success in programme design and delivery and organisational management, including oversight of complex budgets and resources. Strong financial acumen, with the ability to improve cost-effectiveness and maximise impact. Outstanding communication skills, including exceptional written English and the ability to engage diverse audiences, from teams to funders and senior decision-makers. Sound judgement and strategic thinking, with the ability to navigate complexity and make high-quality, values-led decisions, including in fast-moving or high-stakes environments. Strong people leadership, with experience building inclusive, high-performing teams, supporting senior colleagues, and developing emerging leaders across cultures and geographies. Experience contributing to organisational strategy, change, and governance, with confidence engaging Boards and leading through growth or transition. A collaborative, diplomatic approach, combined with resilience, adaptability, and composure under pressure. Experience working in international or distributed organisations, and building effective external partnerships, including with donors, business partners and grassroots groups. An ability to travel internationally, occasionally at short notice. A clear commitment to EJF's Vision, Mission and Values, and to fostering a culture of excellence, equity, safeguarding, and impact. While not essential, the following would be a strong advantage: Additional languages, particularly French, Spanish, Portuguese, or German. Professional media or communications experience, with demonstrable skills in shaping narratives, engaging audiences, and supporting organisational visibility. Experience in field research and/or investigations, ideally in complex or international contexts. Proven ability to manage projects, people, and budgets remotely, including supporting geographically dispersed teams. What We Offer In return for your leadership and commitment, we offer a rewarding package designed to support your well-being, flexibility, and professional growth: 22 days' annual leave, increasing with each year of service . click apply for full job details
Overview High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us. What you can expect You support the Store Manager. You manage the store in the absence of the Store Manager. You lead by example on the shop floor to create an outstanding and engaging in-store customer experience. You motivate, mentor, and coach sales associates. You support in training and onboarding a winning team. You coordinate day-to-day operations. You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed. You place weekly and seasonal orders and ensure correct stock levels. You schedule staff to optimise customer service and personnel cost management. You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom. You make sure your store looks great, in line with the brand's visual merchandising guidelines. What we expect from you You have experience in a similar role in a premium or luxury retail store. You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.) You are entrepreneurial, hands-on and have solutions-focus mindset. You are ambitious and results driven. You have proven ability to develop and grow both a team and business. You are well organised, detail oriented with the ability to multi-task. You are able to effectively prioritise and delegate. You are flexible when it comes to working weekends, evenings and holidays as necessary. You are proficient in the use of MS Office and different POS systems. You have excellent written and verbal communication in English (another language is a plus but not necessary). You love chocolate and are passionate about fine food. What we offer you Bonus scheme An exciting working environment with motivated colleagues A position with lots of personal responsibility The opportunity to contribute fresh ideas An open and respectful feedback culture In-house and further training Unique career opportunities Generous discounts on our products Chocolate at work Easily accessible locations Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Feb 07, 2026
Full time
Overview High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us. What you can expect You support the Store Manager. You manage the store in the absence of the Store Manager. You lead by example on the shop floor to create an outstanding and engaging in-store customer experience. You motivate, mentor, and coach sales associates. You support in training and onboarding a winning team. You coordinate day-to-day operations. You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed. You place weekly and seasonal orders and ensure correct stock levels. You schedule staff to optimise customer service and personnel cost management. You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom. You make sure your store looks great, in line with the brand's visual merchandising guidelines. What we expect from you You have experience in a similar role in a premium or luxury retail store. You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience. You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.) You are entrepreneurial, hands-on and have solutions-focus mindset. You are ambitious and results driven. You have proven ability to develop and grow both a team and business. You are well organised, detail oriented with the ability to multi-task. You are able to effectively prioritise and delegate. You are flexible when it comes to working weekends, evenings and holidays as necessary. You are proficient in the use of MS Office and different POS systems. You have excellent written and verbal communication in English (another language is a plus but not necessary). You love chocolate and are passionate about fine food. What we offer you Bonus scheme An exciting working environment with motivated colleagues A position with lots of personal responsibility The opportunity to contribute fresh ideas An open and respectful feedback culture In-house and further training Unique career opportunities Generous discounts on our products Chocolate at work Easily accessible locations Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
