3rd Line Service Desk Engineer, Oxford, COR7593 Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close-knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved in infrastructure projects? If so, this could be the perfect next step in your career. The Role As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. You'll be involved in supporting and maintaining cloud, infrastructure, networking and security technologies, while also contributing to projects including migrations, upgrades and new deployments. This is a varied role that combines technical support, project delivery and regular customer interaction, both remotely and on-site. You'll work closely with other engineers and play a key role in delivering a high standard of service to customers. The Company Our client is an established and growing Managed Service Provider delivering tailored IT support, consultancy and technology solutions to businesses across a range of sectors. They pride themselves on building long-term customer relationships, delivering excellent service and maintaining a collaborative, supportive working environment. The team is close-knit, friendly and highly technical, offering plenty of opportunities to learn new technologies, gain certifications and develop your career. What's Required? Strong experience within IT Support, Infrastructure or Managed Services Experience supporting Microsoft 365, Azure, Active Directory and Windows Server environments Good understanding of networking technologies, including switches, wireless and firewalls PowerShell scripting and automation experience Excellent troubleshooting and problem-solving skills Full UK driving licence and access to your own vehicle Any experience with Linux, Mac, cyber security tools, backup solutions, hosted telephony or MSP environments would be highly beneficial. This is an excellent opportunity for either an experienced 2nd Line Engineer ready to step up, or an established 3rd Line Engineer looking to broaden their technical exposure within a growing MSP environment. 3rd Line Service Desk Engineer, Oxford, COR Corriculo is an employment agency and employment business.
Aug 27, 2026
Full time
3rd Line Service Desk Engineer, Oxford, COR7593 Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close-knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved in infrastructure projects? If so, this could be the perfect next step in your career. The Role As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. You'll be involved in supporting and maintaining cloud, infrastructure, networking and security technologies, while also contributing to projects including migrations, upgrades and new deployments. This is a varied role that combines technical support, project delivery and regular customer interaction, both remotely and on-site. You'll work closely with other engineers and play a key role in delivering a high standard of service to customers. The Company Our client is an established and growing Managed Service Provider delivering tailored IT support, consultancy and technology solutions to businesses across a range of sectors. They pride themselves on building long-term customer relationships, delivering excellent service and maintaining a collaborative, supportive working environment. The team is close-knit, friendly and highly technical, offering plenty of opportunities to learn new technologies, gain certifications and develop your career. What's Required? Strong experience within IT Support, Infrastructure or Managed Services Experience supporting Microsoft 365, Azure, Active Directory and Windows Server environments Good understanding of networking technologies, including switches, wireless and firewalls PowerShell scripting and automation experience Excellent troubleshooting and problem-solving skills Full UK driving licence and access to your own vehicle Any experience with Linux, Mac, cyber security tools, backup solutions, hosted telephony or MSP environments would be highly beneficial. This is an excellent opportunity for either an experienced 2nd Line Engineer ready to step up, or an established 3rd Line Engineer looking to broaden their technical exposure within a growing MSP environment. 3rd Line Service Desk Engineer, Oxford, COR Corriculo is an employment agency and employment business.
Vice President, Risk and Control - Digital EngineeringApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Accountable for defining, creating and governing the Digital Engineering Risk and Control strategy in accordance with the wider EMEA Technology IT Risk and Control vision and strategy and risk appetite Accountable for defining the Digital Engineering Solutions and Services risk appetite and framework in accordance with the overall Technology departments risk appetite and tolerance framework, managing the departments operational, regulatory and financial risk Define and evolve the Digital Engineering Services and Solutions Key Risk Indicators' and Controls and govern accordingly Present the department's risk landscape, providing proactive oversight and prioritisation to ensure timely closure of issue Run the departments Risk/Control/ Audit monthly forum committee presenting high quality risk reports and insights to Head of Digital Engineering Services and Solutions and the Extended Leadership Team Responsible for providing visibility of the Extended Leaderships Teams EOL roadmap, the departments position and Product Owners remediation plan and progress Primary contact for all risk, control and audit issues across all Digital Engineering Solutions and Services teams Provide assurance over the department's controls design and effectiveness, ensuring controls are proportionate and embedded in day to day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate and lead the Digital Engineering Staff defining best practice operations and governance in line with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing an aggregated view of risk exposures Run the departments Risk/Control/ Audit monthly forum committee presenting high quality risk reports and insights to Head of Digital Engineering Services and Solutions and the Extended Leadership Team Responsible for providing visibility of the Extended Leaderships Teams EOL roadmap, the departments position and Product Owners remediation plan and progress Drive and adhere to strategic direction of accountable pillars, while supporting the rest of the department Responsible for managing Issue Management on behalf Digital Engineering Services and Solutions department Handle potential sensitive information relating to Cyber Security events and assessments on behalf of Digital Engineering Services and Solutions Work across all areas of the Digital Engineering Services and Solutions department to ensure the Digital Engineering Control & Governance team provides necessary support services, oversight function and governance capabilities to all other extended leadership teams and stakeholders. Responsible for building strong relationships across the Bank and Securities functions, underpinned by trust and the core values of the bank. Developing strong relationships with key stakeholders such as IT Risk & Control, Cyber Security, other technology pillars, Operational Risk, Internal Audit, Compliance and external parties where applicable A senior role, that plays a pivotal part in strengthening a proactive, inclusive risk culture leading with example of the right leadership, culture and behaviours that are required in the bank. KEY RESPONSIBILITIES Digital Engineering Solutions and Services Governance Oversee Digital Engineering Services and Solutions relationship with IT Risk and 3rd parties for all external audits and assessments. Oversee Digital Engineering Services and Solutions relationship with IT Risk for all internal audits which have an Infrastructure or Service Management aspect. Ensure strong governance, structures and processes are in place to support effective operational risk and control management across the department Accountable for managing Open Issues on behalf of the Digital Engineering Services and Solutions department, tracking and ensuring proactive remediation and timely Support Digital Engineering Solutions and Services extended leadership teams with creation/attestation of key controls against the Operational Risk Framework. Manage engagement with stakeholders to design, plan and deliver remediation actions for control deficiencies. Oversee risk identification and mitigation efforts, ensuring understanding of strategic goals Ensure departments adherence to internal policies and external regulatory requirement Manage complex risk related loss events, conducting root cause analysis, working with Product and Platform owners to develop response plans Perform applicable operational control checks across Infrastructure and engage with other areas of Technology when required Work in partnership with the departments Incident management and Threat and Vulnerability team to detect and address vulnerabilities Ensure that the team operates in a controlled manner in accordance with standards and procedures whilst adhering to all related security and compliance procedures In conjunction with IT Risk, Security and Control, ensure that all regulatory requirements are fully complied with, including SOX assessments and appropriate defences and controls are in place to deal with all cyber risks Execute risk governance across all Digital Engineering Solutions and Services verticals. Provide support to Digital Engineering Services and Solutions for pen test findings Produce and manage Digital Engineering Solutions and Services owned Key Risk Indicators. Support disaster recovery exercises, ensuring new services are documented and deployed with BCP/DR in mind Provide advisory assistance to IT Risk and Control relating to My Access Live (MaL) and Access Management processes, acting as input into review processes with particular emphasis on Digital Engineering related platforms Input into Incident Management Process where appropriate Support new applications as and when released to the business Escalate potential service issues to the Management Produce regular risk management data for Management. Chair the Departments Risk Oversight Committee Drive and adhere to strategic direction of accountable pillars, while supporting the rest of the department. Culture and Leadership Support development of team with a strong focus on building future capabilities Lead and champion MUFG's inclusive, diverse, and values-led culture while fostering a growth mindset to embrace new technologies, industry advancements, and innovative use cases Ensure appropriate risk awareness training is in place across the department to fulfil current and future requirements Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions Build and nurture strong relationships with internal and external stakeholders, including business teams, to promote collaboration, understand industry's best practices, and influence positive change across the organization Support location strategies prescribed from MUFG and enable transitions (where appropriate) seamlessly WORK EXPERIENCE Essential: Extensive experience leading and managing risk and control and teams across multiple regions within a within a regulated environment. Extensive proficiency in scenario analysis and developing mitigation strategies Experience representing risk and control on behalf of a large Technology department to an Executive level audience A strong track record of engaging credibly with Executives providing confident challenge and clear, decision ready insight. Experience of working alongside network, server, database, desktop; asset management and storage functions Experienced in dealing with vendors and third-party suppliers Strong track record of managing teams and building effective partnerships with peers Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures Experience with regulatory compliance issues as they apply to Infrastructure SKILLS AND EXPERIENCE Essential: Extensive experience leading a risk & control function in a financial services organisation. Extensive experience working with Risk Management tools e.g Open Pages Understanding of the COBIT, NIST 2 framework Extensive experience leading internal audit and external audit bodies. Proven track record of managing risk related issues for large departments, through the lifecycle of creation, reporting and remediation. Experience with industry-specific regulatory requirements and their impact on operational risk . click apply for full job details
Aug 26, 2026
Full time
Vice President, Risk and Control - Digital EngineeringApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Accountable for defining, creating and governing the Digital Engineering Risk and Control strategy in accordance with the wider EMEA Technology IT Risk and Control vision and strategy and risk appetite Accountable for defining the Digital Engineering Solutions and Services risk appetite and framework in accordance with the overall Technology departments risk appetite and tolerance framework, managing the departments operational, regulatory and financial risk Define and evolve the Digital Engineering Services and Solutions Key Risk Indicators' and Controls and govern accordingly Present the department's risk landscape, providing proactive oversight and prioritisation to ensure timely closure of issue Run the departments Risk/Control/ Audit monthly forum committee presenting high quality risk reports and insights to Head of Digital Engineering Services and Solutions and the Extended Leadership Team Responsible for providing visibility of the Extended Leaderships Teams EOL roadmap, the departments position and Product Owners remediation plan and progress Primary contact for all risk, control and audit issues across all Digital Engineering Solutions and Services teams Provide assurance over the department's controls design and effectiveness, ensuring controls are proportionate and embedded in day to day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate and lead the Digital Engineering Staff defining best practice operations and governance in line with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing an aggregated view of risk exposures Run the departments Risk/Control/ Audit monthly forum committee presenting high quality risk reports and insights to Head of Digital Engineering Services and Solutions and the Extended Leadership Team Responsible for providing visibility of the Extended Leaderships Teams EOL roadmap, the departments position and Product Owners remediation plan and progress Drive and adhere to strategic direction of accountable pillars, while supporting the rest of the department Responsible for managing Issue Management on behalf Digital Engineering Services and Solutions department Handle potential sensitive information relating to Cyber Security events and assessments on behalf of Digital Engineering Services and Solutions Work across all areas of the Digital Engineering Services and Solutions department to ensure the Digital Engineering Control & Governance team provides necessary support services, oversight function and governance capabilities to all other extended leadership teams and stakeholders. Responsible for building strong relationships across the Bank and Securities functions, underpinned by trust and the core values of the bank. Developing strong relationships with key stakeholders such as IT Risk & Control, Cyber Security, other technology pillars, Operational Risk, Internal Audit, Compliance and external parties where applicable A senior role, that plays a pivotal part in strengthening a proactive, inclusive risk culture leading with example of the right leadership, culture and behaviours that are required in the bank. KEY RESPONSIBILITIES Digital Engineering Solutions and Services Governance Oversee Digital Engineering Services and Solutions relationship with IT Risk and 3rd parties for all external audits and assessments. Oversee Digital Engineering Services and Solutions relationship with IT Risk for all internal audits which have an Infrastructure or Service Management aspect. Ensure strong governance, structures and processes are in place to support effective operational risk and control management across the department Accountable for managing Open Issues on behalf of the Digital Engineering Services and Solutions department, tracking and ensuring proactive remediation and timely Support Digital Engineering Solutions and Services extended leadership teams with creation/attestation of key controls against the Operational Risk Framework. Manage engagement with stakeholders to design, plan and deliver remediation actions for control deficiencies. Oversee risk identification and mitigation efforts, ensuring understanding of strategic goals Ensure departments adherence to internal policies and external regulatory requirement Manage complex risk related loss events, conducting root cause analysis, working with Product and Platform owners to develop response plans Perform applicable operational control checks across Infrastructure and engage with other areas of Technology when required Work in partnership with the departments Incident management and Threat and Vulnerability team to detect and address vulnerabilities Ensure that the team operates in a controlled manner in accordance with standards and procedures whilst adhering to all related security and compliance procedures In conjunction with IT Risk, Security and Control, ensure that all regulatory requirements are fully complied with, including SOX assessments and appropriate defences and controls are in place to deal with all cyber risks Execute risk governance across all Digital Engineering Solutions and Services verticals. Provide support to Digital Engineering Services and Solutions for pen test findings Produce and manage Digital Engineering Solutions and Services owned Key Risk Indicators. Support disaster recovery exercises, ensuring new services are documented and deployed with BCP/DR in mind Provide advisory assistance to IT Risk and Control relating to My Access Live (MaL) and Access Management processes, acting as input into review processes with particular emphasis on Digital Engineering related platforms Input into Incident Management Process where appropriate Support new applications as and when released to the business Escalate potential service issues to the Management Produce regular risk management data for Management. Chair the Departments Risk Oversight Committee Drive and adhere to strategic direction of accountable pillars, while supporting the rest of the department. Culture and Leadership Support development of team with a strong focus on building future capabilities Lead and champion MUFG's inclusive, diverse, and values-led culture while fostering a growth mindset to embrace new technologies, industry advancements, and innovative use cases Ensure appropriate risk awareness training is in place across the department to fulfil current and future requirements Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions Build and nurture strong relationships with internal and external stakeholders, including business teams, to promote collaboration, understand industry's best practices, and influence positive change across the organization Support location strategies prescribed from MUFG and enable transitions (where appropriate) seamlessly WORK EXPERIENCE Essential: Extensive experience leading and managing risk and control and teams across multiple regions within a within a regulated environment. Extensive proficiency in scenario analysis and developing mitigation strategies Experience representing risk and control on behalf of a large Technology department to an Executive level audience A strong track record of engaging credibly with Executives providing confident challenge and clear, decision ready insight. Experience of working alongside network, server, database, desktop; asset management and storage functions Experienced in dealing with vendors and third-party suppliers Strong track record of managing teams and building effective partnerships with peers Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures Experience with regulatory compliance issues as they apply to Infrastructure SKILLS AND EXPERIENCE Essential: Extensive experience leading a risk & control function in a financial services organisation. Extensive experience working with Risk Management tools e.g Open Pages Understanding of the COBIT, NIST 2 framework Extensive experience leading internal audit and external audit bodies. Proven track record of managing risk related issues for large departments, through the lifecycle of creation, reporting and remediation. Experience with industry-specific regulatory requirements and their impact on operational risk . click apply for full job details
Windows Engineer 12 month contract Based in Stevenage Offering up to 74ph Inside IR35 Do you hold an active high-level MOD security Clearance? Do you have experience with Windows Server, Windows OS, Desktop Applications, Virtualisation, and Storage Solutions? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Windows Engineer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks Access & implement changes to the restricted Windows Environment Creation, maintenance & audit of inventory information and asset registers Creation, maintenance & review of comprehensive, high-quality documentation Creation & maintenance of standard problem resolution & fix documentation Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network/server performance, security, and backups Ensure compliance with security guidance and best practice in line with adopted security postures Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting, and network management, and also to provide technical guidance to the 3rd party suppliers Your skillset may include: Active high-level MOD security clearance Experienced Windows Engineer with the ability to work comfortably across both Infrastructure & Workplace Hands-on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management Knowledge of networking principles and troubleshooting skills If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Windows Engineer 12 month contract Based in Stevenage Offering up to 74ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 26, 2026
Contractor
Windows Engineer 12 month contract Based in Stevenage Offering up to 74ph Inside IR35 Do you hold an active high-level MOD security Clearance? Do you have experience with Windows Server, Windows OS, Desktop Applications, Virtualisation, and Storage Solutions? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Windows Engineer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks Access & implement changes to the restricted Windows Environment Creation, maintenance & audit of inventory information and asset registers Creation, maintenance & review of comprehensive, high-quality documentation Creation & maintenance of standard problem resolution & fix documentation Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network/server performance, security, and backups Ensure compliance with security guidance and best practice in line with adopted security postures Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting, and network management, and also to provide technical guidance to the 3rd party suppliers Your skillset may include: Active high-level MOD security clearance Experienced Windows Engineer with the ability to work comfortably across both Infrastructure & Workplace Hands-on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management Knowledge of networking principles and troubleshooting skills If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Windows Engineer 12 month contract Based in Stevenage Offering up to 74ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
MERITUS are recruiting for a DV Cleared Windows Engineer to join our client in Stevenage in an initial 12 month contract to work on Infrastructure projects. YOU MUST HAVE LIVE DV. WINDOWS ENGINEER - INSIDE IR35 - 74.32 PER HOUR ( 549.96 PER DAY) - STEVENAGE, ONSITE - VIRTUALISATION - 12 MONTHS - DV CLEARED - SECTOR: DEFENCE Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks. Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations. Creation, maintenance & audit of inventory information and asset registers as required. Creation, maintenance & review of comprehensive, high-quality documentation as required. Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date. Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions. Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle. Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA. Stay current with any developments in Windows technologies, products, practices and trends. Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate. Monitor and optimise network/server performance, security, and backups. Ensure compliance with security guidance and best practice in line with adopted security postures. Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers. Bring forward key issues, changes & topics to service meetings for discussion. Participate in Cross-functional Team Collaboration as required. 100% site-based role due to nature of network. Skillset/experience required: Must hold DV clearance. Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace. Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills.
Aug 26, 2026
Contractor
MERITUS are recruiting for a DV Cleared Windows Engineer to join our client in Stevenage in an initial 12 month contract to work on Infrastructure projects. YOU MUST HAVE LIVE DV. WINDOWS ENGINEER - INSIDE IR35 - 74.32 PER HOUR ( 549.96 PER DAY) - STEVENAGE, ONSITE - VIRTUALISATION - 12 MONTHS - DV CLEARED - SECTOR: DEFENCE Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks. Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations. Creation, maintenance & audit of inventory information and asset registers as required. Creation, maintenance & review of comprehensive, high-quality documentation as required. Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date. Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions. Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle. Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA. Stay current with any developments in Windows technologies, products, practices and trends. Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate. Monitor and optimise network/server performance, security, and backups. Ensure compliance with security guidance and best practice in line with adopted security postures. Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers. Bring forward key issues, changes & topics to service meetings for discussion. Participate in Cross-functional Team Collaboration as required. 100% site-based role due to nature of network. Skillset/experience required: Must hold DV clearance. Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace. Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills.
CBSbutler Holdings Limited trading as CBSbutler
Penwortham, Lancashire
3rd Line Citrix SME +9 months + +SC cleared - current active clearance is essential for this role +Sole British nationals only due to the nature of the project +Inside IR35 + 290 - 310 a day We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments. Key Responsibilities Provide 3rd Line support for complex Citrix incidents and problems. Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM . Lead technical investigations, troubleshooting and root cause analysis. Manage and optimise Citrix policies, profiles and end-user experience. Support patching, upgrades, migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line / Senior Infrastructure Support role. Strong hands-on experience with: Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Citrix Cloud NetScaler ADC Citrix WEM Windows Server, Active Directory and Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.
Aug 24, 2026
Contractor
3rd Line Citrix SME +9 months + +SC cleared - current active clearance is essential for this role +Sole British nationals only due to the nature of the project +Inside IR35 + 290 - 310 a day We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments. Key Responsibilities Provide 3rd Line support for complex Citrix incidents and problems. Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM . Lead technical investigations, troubleshooting and root cause analysis. Manage and optimise Citrix policies, profiles and end-user experience. Support patching, upgrades, migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line / Senior Infrastructure Support role. Strong hands-on experience with: Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Citrix Cloud NetScaler ADC Citrix WEM Windows Server, Active Directory and Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 24, 2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details
Aug 24, 2026
Full time
Ready to Own More Than the Ticket Queue? You've built solid 3rd Line infrastructure experience. You know how to get to the bottom of complex technical problems, understand the importance of security and you're ready for more ownership. This could be that step. Join Bulk , one of Europe's leading active nutrition brands, and take ownership across the infrastructure and cyber security environment supporting our fast-moving digital business. You'll work across cloud, networks, endpoints and security, strengthen our email security, help lead our upcoming Cyber Essentials project and tackle the security challenges that come with our rapidly evolving use of AI. We're ahead of the curve when it comes to building with AI, so you'll get extensive exposure to new tools, integrations and systems - with the freedom to get involved in other technical projects as the business evolves. If you're a strong 3rd Line Engineer with cyber security credentials who's ready to broaden your remit and take genuine ownership, we'd love to hear from you. The Role at a Glance IT Infrastructure & Cyber Security Engineer Colchester, Essex Hybrid - 3 Days Office / 2 Days Home Occasional out-of-hours working and travel to London will be required. Competitive Salary + Excellent Benefits Full Time Permanent Focus: Infrastructure Cyber Security Cloud AI Enablement Your Background / Skills: 3rd Line Engineering, IT Infrastructure, Cyber Security, Azure, Google Workspace, Networking, CrowdStrike, Cisco, VMware vSphere, Windows Server, Jamf, Intune, Incident Response, Cyber Essentials, AI Tooling Who We Are Bulk is on an incredible journey, with a mission to evolve from a manufacturing-led retailer into a destination brand for active nutrition. We're shaking up the sports nutrition industry through innovative products, disruptive marketing and bold digital thinking that encourages people to see our brand differently. We want passionate risk-takers. People who challenge our thinking, live and breathe digital and aren't afraid to find a better way of doing things. And as our technology continues to evolve - particularly through AI - we need the infrastructure and security behind it to evolve just as quickly. The Opportunity As our IT Infrastructure & Cyber Security Engineer, you'll take ownership of Bulk's infrastructure and cyber security environment, supported by our IT Service Desk Team Lead and wider team. This is a broad, hands-on technical role with some clear priorities. You'll help upgrade our email security, manage the security aspects of AI integration and take a leading role in our Cyber Essentials project next year. You'll also oversee infrastructure, security tooling, incident response, budgeting and contracting, while becoming a Tier 3 escalation point for complex issues that need deeper technical expertise. And we're not expecting you to walk through the door knowing every technology on our list. We're looking for someone with strong infrastructure foundations and genuine cyber security capability who can demonstrate experience across roughly 80% of our technical environment, with the curiosity and ability to pick up the rest. What You'll Be Doing Infrastructure • Manage and maintain Bulk s on-premise and cloud infrastructure, including Azure, Google Workspace, networks, firewalls and VPNs. • Ensure systems are secure, reliable, resilient and up to date. • Lead infrastructure projects from planning through to deployment, including budgets and contracts. • Provide Tier 3 support for complex issues and maintain clear technical documentation and handovers. • Support wider technical projects as business requirements evolve. Cyber Security • Develop and improve Bulk s security environment, with particular focus on email security. • Monitor, investigate and respond to security threats, incidents and data breaches. • Manage and optimise security technologies including SIEM, SOAR, EDR/MDR/XDR, CASB, ZTNA and SASE. • Lead Cyber Essentials activity and support wider compliance, including ISO 27001. • Assess vendor security and work with stakeholders to implement secure technology solutions. AI Tooling & Security • Support the secure adoption and scaling of AI tools across Bulk. • Manage AI platforms including Claude Code, GitHub Copilot, Codex-style tools, MCP servers, integrations and connectors. • Own user access, permissions and governance, applying least-privilege principles. • Support teams onboarding new AI technologies, balancing innovation and productivity with security and compliance. • Develop appropriate controls as agentic AI, MCP and connector-based technologies evolve. About You You're probably already operating at strong 3rd Line Engineer level and looking for the opportunity to take broader ownership across infrastructure and cyber security. You enjoy getting hands-on with technology, but you're also interested in the bigger picture - resilience, security, risk, projects and how technology can enable the business to move faster. You don't need to tick every technology box. Breadth, strong foundations and the ability to learn matter here. You'll likely bring: • Around 2-3 years' experience in a similar role, operating at 3rd Line Engineer level or equivalent. • At least one cyber security certification. • Hands-on experience across approximately 80% of the technologies and environments outlined within this advert. • Strong infrastructure experience spanning cloud and on-premise environments. • Good working knowledge of Azure, Google Workspace, networking, endpoint management and security. • Experience across technologies such as CrowdStrike, Cisco, VMware vSphere, Windows Server, Mac/Windows, Jamf, Intune, Automox and VPNs. • Strong security monitoring, incident response and threat-analysis knowledge, including IOC investigation and remediation. • Experience or knowledge of security frameworks and compliance, ideally including Cyber Essentials and ISO 27001. • The confidence and technical capability to handle complex Tier 3 escalations. • Strong problem-solving skills and a proactive approach to improving infrastructure and security. • Excellent communication skills and the confidence to work with colleagues, suppliers and senior leadership. • Willingness to undertake occasional out-of-hours work and travel to London. Even Better If You Bring • Hands-on experience administering AI coding or agent tools, including Claude Code, GitHub Copilot or Codex. • Experience configuring MCP servers, connectors, permissions and access controls. • Familiarity with emerging agentic AI infrastructure and its associated security considerations. • Experience working with Netskope. • Hands-on Netskope CASB/SSE experience covering areas such as SSL/TLS inspection, DLP, Zero Trust architecture, CASB policy design and SCIM-based provisioning. • ITIL or project management certification such as PRINCE2. • Additional cyber security certifications such as CISSP, CISM or CompTIA. Why Join Bulk ? This is a great opportunity if you're ready to move beyond traditional 3rd Line support and build broader experience across infrastructure, cyber security and AI. You'll have genuine ownership, support from the wider IT team and exposure to a broad technology landscape within a business that's actively embracing new ways of working. Because Bulk is already pushing ahead with AI, you'll also be solving security and infrastructure challenges that many businesses haven't encountered yet. You'll also enjoy: • Monthly Bulk Bank Benefits Allowance, including subsidised gym membership. • 60% discount on Bulk products. • Birthday day off. • PerkBox subscription. • Flexi Start. • Optional additional annual leave. • Teammate pension scheme. • Life Assurance. • Medicash. • Volunteering day. • Cycle to Work Scheme. • Enhanced maternity and paternity leave. • Workplace nursery scheme. • Fully stocked Bulk Pantry. • Happy Hour drinks fridge on Thursdays and Fridays. • Summer working hours. • Hybrid working - 3 days in the Colchester office / 2 days from home. Your Experience / Background / Previous Roles May Include 3rd Line Engineer, Senior 3rd Line Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Infrastructure & Security Engineer, IT Security Engineer, Systems & Security Engineer, Senior IT Engineer, Cloud Infrastructure Engineer, Cyber Security Engineer or Infrastructure Support Engineer. Apply Now If you've built strong 3rd Line foundations and you're ready for a role where you can take genuine ownership across infrastructure, cyber security and emerging AI technology, we'd love to hear from you. Bring your technical breadth, security mindset and curiosity about what's coming next - and help build the resilient, secure technology foundation behind Bulk's continued growth. Bulk is an equal opportunities employer and is committed to building a diverse and inclusive team. We welcome applications regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any other protected characteristic. Application notice We take your privacy seriously . click apply for full job details
Senior IT Engineer (L3) Permanent, Full-time Work Location: Portishead, Bristol Salary: Flexible DOE About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: This is an exciting opportunity for an experienced IT Support Engineer to be part of a dynamic and fast-paced environment. You will be working within the Service Desk team to provide high-level 3rd Line IT Support to clients while also leading the design and implementation of IT projects. Your role will involve everything from network management to cloud solutions, security enhancements, and system administration. As a Senior IT Engineer (L3) in the team, you will have the chance to influence and develop innovative IT strategies for a range of clients, ensuring their IT systems remain secure, efficient, and ahead of the competition. Key Responsibilities: Provide expert 3rd Line IT support to clients across a range of IT disciplines. Lead the design, planning, and delivery of technical projects. Manage and maintain computer networks to ensure seamless connectivity. Implement and administer cloud deployments within Azure and AWS. Configure and manage firewalls, security policies, and DMZ environments. Administer Microsoft Exchange and Office 365 environments. Oversee data backup solutions, business continuity, and disaster recovery strategies. Implement network security measures to protect against cyber threats. Troubleshoot LAN/WAN networks and utilise tools like IPerf and WireShark. Manage and configure network switches, VLANs, and WiFi solutions. Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards. Your Experience and Skills: You should have hands-on experience and knowledge in: Server Administration Windows Server 2012, 2016, 2019, 2022. Active Directory & Entra Full administration and management. DNS & DHCP Configuration and troubleshooting. Cloud Solutions Azure and AWS deployment & management. Cyber Security Network protection, firewall configuration, and compliance with security standards. Network Troubleshooting VLAN setup, switch management, LAN/WAN troubleshooting. Virtualisation Experience with VMware / Hyper-V. IT Project Delivery Proven ability to manage and implement technical projects. Compliance & Best Practices Understanding of Cyber Essentials, PCI, ISO, and other security standards. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the Senior IT Engineer (L3) role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.
Aug 22, 2026
Full time
Senior IT Engineer (L3) Permanent, Full-time Work Location: Portishead, Bristol Salary: Flexible DOE About the Company: Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: This is an exciting opportunity for an experienced IT Support Engineer to be part of a dynamic and fast-paced environment. You will be working within the Service Desk team to provide high-level 3rd Line IT Support to clients while also leading the design and implementation of IT projects. Your role will involve everything from network management to cloud solutions, security enhancements, and system administration. As a Senior IT Engineer (L3) in the team, you will have the chance to influence and develop innovative IT strategies for a range of clients, ensuring their IT systems remain secure, efficient, and ahead of the competition. Key Responsibilities: Provide expert 3rd Line IT support to clients across a range of IT disciplines. Lead the design, planning, and delivery of technical projects. Manage and maintain computer networks to ensure seamless connectivity. Implement and administer cloud deployments within Azure and AWS. Configure and manage firewalls, security policies, and DMZ environments. Administer Microsoft Exchange and Office 365 environments. Oversee data backup solutions, business continuity, and disaster recovery strategies. Implement network security measures to protect against cyber threats. Troubleshoot LAN/WAN networks and utilise tools like IPerf and WireShark. Manage and configure network switches, VLANs, and WiFi solutions. Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards. Your Experience and Skills: You should have hands-on experience and knowledge in: Server Administration Windows Server 2012, 2016, 2019, 2022. Active Directory & Entra Full administration and management. DNS & DHCP Configuration and troubleshooting. Cloud Solutions Azure and AWS deployment & management. Cyber Security Network protection, firewall configuration, and compliance with security standards. Network Troubleshooting VLAN setup, switch management, LAN/WAN troubleshooting. Virtualisation Experience with VMware / Hyper-V. IT Project Delivery Proven ability to manage and implement technical projects. Compliance & Best Practices Understanding of Cyber Essentials, PCI, ISO, and other security standards. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you. To apply for the Senior IT Engineer (L3) role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Aug 22, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
We are recruiting a Technical Infrastructure Analyst to join the IT function of a leading national commercial services organisation that forms part of a major European group. This is a broad, hands on technical position supporting the Windows, Microsoft Azure and Remote Desktop environments underpinning business critical services across the UK. You will combine day to day technical support with infrastructure improvement and project delivery. The role would suit an experienced Infrastructure Analyst or 3rd Line Engineer who enjoys working across both cloud and on premises technology rather than specialising exclusively in one area. The role Working closely with UK stakeholders and the wider European IT function, you will help maintain the availability, performance and resilience of the organisation's core systems and infrastructure. Your responsibilities will include: Supporting and maintaining Windows Server and Microsoft Azure environments Configuring, supporting and troubleshooting Remote Desktop Services Administering Azure services, including Entra ID and Identity and Access Management Supporting Azure networking, automation and storage Investigating and resolving complex incidents, service requests and system alerts Using PowerShell and other scripting tools to automate administrative tasks Monitoring systems and ensuring services operate within agreed SLAs Identifying recurring problems and documenting technical fixes and work instructions Supporting disaster recovery and business continuity planning Contributing to infrastructure upgrades and the implementation of new platforms Acting as a technical resource within projects relating to your areas of expertise Translating business requirements and operational issues into practical technical solutions Supporting application super users and resolving underlying technical issues Maintaining IT processes and supporting continual service improvement Building effective relationships with technical and business colleagues across the UK and Europe Experience Required The successful candidate will have hands-on experience across: Windows Server architecture and administration Microsoft Azure administration Entra ID, identity and access management Remote Desktop Services configuration and support Azure networking, automation or storage PowerShell, VBScript or comparable scripting technologies Network protocols and troubleshooting Disaster recovery and business continuity Incident, problem and change management within an ITIL environment You do not need to be an expert across every technology. However, you should possess strong Windows and Azure foundations, confidence troubleshooting complex technical issues and the ability to learn unfamiliar systems. Experience in any of the following would be advantageous: Microsoft Intune and mobile device management Azure Data Factory Meraki networking, including design, implementation or support About you You will be a practical and curious technical professional who is comfortable taking ownership of problems through to resolution. You should be able to balance reactive support with planned project work and communicate clearly with both technical specialists and business users. This is an excellent opportunity for someone seeking a varied infrastructure role offering exposure to business critical systems, Azure technologies, automation and projects within an international organisation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 22, 2026
Full time
We are recruiting a Technical Infrastructure Analyst to join the IT function of a leading national commercial services organisation that forms part of a major European group. This is a broad, hands on technical position supporting the Windows, Microsoft Azure and Remote Desktop environments underpinning business critical services across the UK. You will combine day to day technical support with infrastructure improvement and project delivery. The role would suit an experienced Infrastructure Analyst or 3rd Line Engineer who enjoys working across both cloud and on premises technology rather than specialising exclusively in one area. The role Working closely with UK stakeholders and the wider European IT function, you will help maintain the availability, performance and resilience of the organisation's core systems and infrastructure. Your responsibilities will include: Supporting and maintaining Windows Server and Microsoft Azure environments Configuring, supporting and troubleshooting Remote Desktop Services Administering Azure services, including Entra ID and Identity and Access Management Supporting Azure networking, automation and storage Investigating and resolving complex incidents, service requests and system alerts Using PowerShell and other scripting tools to automate administrative tasks Monitoring systems and ensuring services operate within agreed SLAs Identifying recurring problems and documenting technical fixes and work instructions Supporting disaster recovery and business continuity planning Contributing to infrastructure upgrades and the implementation of new platforms Acting as a technical resource within projects relating to your areas of expertise Translating business requirements and operational issues into practical technical solutions Supporting application super users and resolving underlying technical issues Maintaining IT processes and supporting continual service improvement Building effective relationships with technical and business colleagues across the UK and Europe Experience Required The successful candidate will have hands-on experience across: Windows Server architecture and administration Microsoft Azure administration Entra ID, identity and access management Remote Desktop Services configuration and support Azure networking, automation or storage PowerShell, VBScript or comparable scripting technologies Network protocols and troubleshooting Disaster recovery and business continuity Incident, problem and change management within an ITIL environment You do not need to be an expert across every technology. However, you should possess strong Windows and Azure foundations, confidence troubleshooting complex technical issues and the ability to learn unfamiliar systems. Experience in any of the following would be advantageous: Microsoft Intune and mobile device management Azure Data Factory Meraki networking, including design, implementation or support About you You will be a practical and curious technical professional who is comfortable taking ownership of problems through to resolution. You should be able to balance reactive support with planned project work and communicate clearly with both technical specialists and business users. This is an excellent opportunity for someone seeking a varied infrastructure role offering exposure to business critical systems, Azure technologies, automation and projects within an international organisation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
3rd Line Infrastructure Engineer My mulit award winning and very well established client, is in need of a fully office-based, 3rd Line IT Infrastructure Engineer position located in Norwich City Centre You will be the highest tier of internal technical support, responsible for maintaining, securing, and innovating the company s core infrastructure. Norwich City Centre. Parking : Free daily parking. Hours 9-5, Mon-Fri. Time Off : 25 days holiday + bank holidays + up to 3 long service days + your birthday off. Health & Wellbeing : 24/7 private GP access (GP24), Life Insurance, and an Employee Assistance Programme. Commuting & Facilities : Free private parking, EV charging stations, cycle/locker rooms, and discounted local bus travel. Office Perks : Fully air-conditioned workspace, free Monday treats Core Technical Requirements To be successful in this role, you must have strong hands-on experience with: Virtualisation : Managing and configuring virtualised server environments. Microsoft Ecosystem : Administering Windows Servers, Desktop OS, Active Directory, and Group Policies. Networking : Configuring and troubleshooting routers, switches, firewalls, VLANs, and IP routing. Cloud Support : Managing cloud-based Microsoft Office 365 email environments. Operational Expectations No Remote Work : The role is strictly 100% on-site at the Norwich office. Working Hours : Full-time, 37.5 hours per week, Monday to Friday. On-Call/Flexibility : You must be willing to perform out-of-hours maintenance when needed. Right to Work : You must already possess the right to work in the UK, as sponsorship is not available. 3rd Line Infrastructure Engineer
Aug 21, 2026
Full time
3rd Line Infrastructure Engineer My mulit award winning and very well established client, is in need of a fully office-based, 3rd Line IT Infrastructure Engineer position located in Norwich City Centre You will be the highest tier of internal technical support, responsible for maintaining, securing, and innovating the company s core infrastructure. Norwich City Centre. Parking : Free daily parking. Hours 9-5, Mon-Fri. Time Off : 25 days holiday + bank holidays + up to 3 long service days + your birthday off. Health & Wellbeing : 24/7 private GP access (GP24), Life Insurance, and an Employee Assistance Programme. Commuting & Facilities : Free private parking, EV charging stations, cycle/locker rooms, and discounted local bus travel. Office Perks : Fully air-conditioned workspace, free Monday treats Core Technical Requirements To be successful in this role, you must have strong hands-on experience with: Virtualisation : Managing and configuring virtualised server environments. Microsoft Ecosystem : Administering Windows Servers, Desktop OS, Active Directory, and Group Policies. Networking : Configuring and troubleshooting routers, switches, firewalls, VLANs, and IP routing. Cloud Support : Managing cloud-based Microsoft Office 365 email environments. Operational Expectations No Remote Work : The role is strictly 100% on-site at the Norwich office. Working Hours : Full-time, 37.5 hours per week, Monday to Friday. On-Call/Flexibility : You must be willing to perform out-of-hours maintenance when needed. Right to Work : You must already possess the right to work in the UK, as sponsorship is not available. 3rd Line Infrastructure Engineer
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement. Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Jul 30, 2026
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team. The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects. Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services. Please note that this is a permanent role based onsite at our Hoddesdon office. About our role 3rd Line Infrastructure Operations Provide expert 3rd Line support across the ICT infrastructure estate. Act as the escalation point for complex incidents, service requests and technical issues. Monitor, maintain and support Microsoft cloud and on-premise infrastructure. Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams. Provide technical guidance and mentoring where appropriate. Produce clear technical documentation and support knowledge sharing across the team. About you You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement. You'll have: Demonstrable experience in 2nd and 3rd Line Infrastructure Support. Strong experience supporting Microsoft 365, Windows Server, Azure and Intune. Excellent PowerShell scripting skills, with experience automating operational tasks. Experience with Microsoft Power Automate and/or the Power Platform. Experience managing Active Directory and Microsoft Entra ID. Knowledge of endpoint management, device deployment and configuration. Experience working within ITIL-based support environments. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management skills. A proactive approach with a passion for continual improvement. Desirable Skills Python or Bash scripting. Microsoft Graph API. Azure Automation or Azure Functions. Infrastructure as Code (Ansible, Terraform or similar). Experience with monitoring and alerting platforms. Experience supporting virtualisation technologies. Knowledge of CI/CD principles and DevOps practices. Project delivery experience. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role: Provide remote 2nd Line IT Support via phone / email Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd click apply for full job details
May 26, 2026
Full time
My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role: Provide remote 2nd Line IT Support via phone / email Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd click apply for full job details
IT Infrastructure Engineer / IT Support / Systems Administrator / Systems Engineer / 3rd Line Support Engineer / Networks / Desktop / SQL / MS Server Administration / M365 Administration / Email Services / Cloud / Storage / Firewalls / Based in Daventry, Northamptonshire, £35 000 + excellent benefits. One of our leading clients is looking to recruit a IT Infrastructure Engineer / Administra click apply for full job details
May 26, 2026
Full time
IT Infrastructure Engineer / IT Support / Systems Administrator / Systems Engineer / 3rd Line Support Engineer / Networks / Desktop / SQL / MS Server Administration / M365 Administration / Email Services / Cloud / Storage / Firewalls / Based in Daventry, Northamptonshire, £35 000 + excellent benefits. One of our leading clients is looking to recruit a IT Infrastructure Engineer / Administra click apply for full job details
The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
May 26, 2026
Full time
The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.
May 26, 2026
Full time
Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client's offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you'll be the first point of contact for technical issues across a diverse client base. You'll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Service Desk role, within a commercial setting Proficient with Windows 10/11 and Microsoft Office 365. Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin. Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools Excellent communication and problem-solving skills with a customer-first mindset. A drive to learn, develop, and progress within a technical environment. The salary for this role ranges from £28,000 to £32,000 depending on experience.
IT Infrastructure Engineer / IT Support / Systems Administrator / Systems Engineer / 3rd Line Support Engineer / Networks / Desktop / SQL / MS Server Administration / M365 Administration / Email Services / Cloud / Storage / Firewalls / Based in Daventry, Northamptonshire, £35 000 + excellent benefits. One of our leading clients is looking to recruit a IT Infrastructure Engineer / Administra click apply for full job details
May 25, 2026
Full time
IT Infrastructure Engineer / IT Support / Systems Administrator / Systems Engineer / 3rd Line Support Engineer / Networks / Desktop / SQL / MS Server Administration / M365 Administration / Email Services / Cloud / Storage / Firewalls / Based in Daventry, Northamptonshire, £35 000 + excellent benefits. One of our leading clients is looking to recruit a IT Infrastructure Engineer / Administra click apply for full job details
Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation
May 24, 2026
Full time
Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation
