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The Facilities Administrator FTC will be responsible for ensuring the smooth operation and management of facility related services and processes within the organisation. This position involves coordinating with various teams to maintain a safe, efficient and accessible work environment for all employees. The role requires the ability to communicate effectively with internal and external stakeholders, oversee facility maintenance schedules and support the implementation of workplace health and safety policies. Physical demands may include moving throughout the facility and operating office equipment, with reasonable accommodations provided during the hiring process and within the work environment to support candidates with disabilities. The organisation is committed to creating an inclusive workplace where all individuals can perform their duties successfully. Responsibilities Coordinate and oversee daily facility operations to ensure a safe and efficient work environment. Communicate with vendors, contractors and internal teams regarding maintenance, repairs and facility upgrades. Support the implementation and monitoring of health and safety policies and procedures. Maintain accurate records of facility maintenance, inspections, and compliance documentation. Assist in planning and organising office moves, workspace allocation and equipment installation. Minimum Qualifications Previous experience in facilities administration or a related field would be ideal. Strong organisational and communication skills. Ability to operate office technology and move throughout the facility as needed. Commitment to maintaining an accessible and inclusive work environment, with reasonable accommodations available. Preferred Qualifications Experience working with facilities management software. Knowledge of procurement processes and vendor management. Certification in health and safety or facilities management. Ability to identify opportunities for process improvement within facilities operations. Skills In this role, organisational skills are essential for scheduling and tracking maintenance activities and compliance requirements. Communication skills are used daily to interact with vendors, contractors and internal teams, ensuring that facility needs are clearly understood and addressed. Familiarity with health and safety regulations helps to maintain a safe workplace and support compliance efforts. Experience with facilities management software and procurement processes can streamline operations and improve efficiency. The ability to identify and implement process improvements contributes to the ongoing enhancement of the work environment. Job type Temporary Industry Administration Posted 2025-12-16T00:00:00 5 days ago About us At Waterman we are committed to our people, our communities, and the planet. We are transforming our business and offering our most exciting opportunities yet so now is the time to join us. We are a Disability Confident organisation, committed to an active Inclusion, Diversity and Equal Opportunities Policy starting with our recruitment and selection process. Submit your online application, you will receive an automated confirmation email immediately, so you have the comfort of knowing it has been received. If your application is progressed to the first stage you can expect to hear from a member of our dedicated recruitment team. If successful, an interview will be arranged at a time convenient for both you and our hiring manager, the initial conversation may be via Teams but we are, of course, keen for you to visit our offices, meet the team and therefore, we'd love to meet you face to face for a follow up conversation. Good luck, we look forward to welcoming you to the Waterman family! Life Here 'All the hard work you put in will result in something that will remain long after you are gone. Its like a stamp you have left on the world.' Bodunde Balogun - Apprentice, Infrastructure and Environment 'I have felt so welcome during my time here and even in such a short time have learnt a great deal!'

About the role The role of the Legal Administrator Apprentice is to provide efficient and effective support services to all the fee earners across Progeny Law and Tax (PLT). This role is key to ensuring a smooth running of all administrative processes across the legal teams, enabling our Solicitors to deliver an excellent client service. This is a fantastic opportunity to gain hands on experience while working towards a recognised legal qualification. You will learn from experienced professionals, develop practical skills and earn while you learn - without the need for a traditional law degree. Please note: This role is a full time position for the duration of the apprenticeship program - 18 months. Key responsibilities Provide administrative support to Paralegals and Solicitors across all service lines. Prepare, format, and proofread legal documents and correspondence. Update the case management system with file allocations, diary records and general activity to ensure accurate recording of activity and allow progress tracking. Manage diaries, schedule meetings, and coordinate travel arrangements. Ensure compliance with legal procedures and confidentiality requirements. General office duties including managing incoming and outgoing mail, printing and binding various documents and maintaining stationery. Carry out client onboarding, including Anti Money Laundering checks. Assist with file and matter opening, closing and archiving. Ensure accurate records management and document control. Maintain the required Service Level Agreement on the workload turnaround. Maintain the accuracy of the client's KYC record, via the firm's systems and processes. Handle correspondence, records management, document retention and archiving. What success looks like Well organised and high quality administrative work consistently completed with minimal errors and meeting deadlines. Legal documents are produced and formatted in line with the relevant professional standards. Proactive and effective support is provided to fee earners across the legal teams in a timely and responsive manner. Our ideal person Essential criteria Experience of working in a legal environment, ideally in an administrative or assisting capacity. Good working knowledge of legal services, rules and regulations. Good communication skills. Proficient in MS Office (notably Excel, Word and Outlook). Exceptional organisational skills with high levels of attention to detail. The ability to work under pressure and to strict deadlines. To be able to manage own workloads and use own initiative. Excellent interpersonal skills and client care skills. Discretion and an understanding of confidentiality issues. Desirable criteria Experience in using a Claims/Case Management system. Experience in using Client Management Systems (i.e. Peppermint). Benefits 30 days holiday plus public holidays. 3 days of celebratory leave (to be used for your birthday, wellbeing, volunteering, or other celebratory events important to you). Private medical insurance, 24/7 digital GP and health advice. Employee assistance programme providing support for your mental and physical health. Group pension scheme. Life assurance scheme. Eyecare vouchers. Family leave. Referral scheme. About Progeny We create, enhance, and preserve wealth. We are the first and only firm in the UK to bring together independent financial planning, asset management, tax, HR, and private and corporate legal services. We are forward thinking and tech driven, using technology to eliminate paperwork, improve communications, and enrich the relationship between client and adviser. At Progeny, we believe that we all have the power to make good things happen. We want to use our success as a catalyst for making real change. We created the Progeny Foundation to support local charities, including Zarach. We are the proud winners of the Yorkshire Financial Awards 2024 Best Employer award for the third year running.

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Head of Customer Care and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Head of Customer Care, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer first culture across the business. You'll work closely with senior colleagues in Construction, Sales, and across the regional leadership team to ensure customer experience is central to every decision made. This is a pivotal leadership role that blends operational rigour with strategic influence. You will be the voice of the customer in the room - using data, insight, and experience to continuously raise standards, drive improvement, and protect the brand reputation. What you'll do as a Head of Customer Care Set the vision for Customer Care in your region - ensuring a clear, customer centric strategy is embedded across the business. Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, Administrators, and Maintenance Operatives - to deliver a high quality, consistent aftercare experience. Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically. Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands on approach to resolving complex or high profile cases. Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team. Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer focused decision making at leadership level. Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed. Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores. Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business. Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5 star status as the benchmark, ensure continuous improvement remains at the heart of everything we do. Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team. What experience do I need? Have a proven track record of leading high performing customer care teams or similar customer centric operations. Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels. Be naturally customer obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast paced environment. Be highly organised, with a strong grasp of governance, cost control, and service delivery processes. Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making. Be collaborative and commercially aware, with a mindset for continuous improvement and cross functional problem solving. A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.

About the Role The Wilf Ward Family Trust is seeking a Health, Safety and Property Compliance Administrator to play a pivotal role in supporting our Health & Safety and Property functions. Working closely with the Strategic Lead for Health & Safety, the Property Team, operational colleagues, and external contractors, you will help ensure the Trust meets its statutory and regulatory responsibilities click apply for full job details

Salary: £27,000 - £30,000 per annum Hours: 8.30am-5pm Monday - Friday Office based initially but with an element of hybrid working after training Location: Tonbridge Benefits: 20 days holiday + 8 bank holidays, pension scheme, life assurance, free parking & health insurance Do you have at least 1 years' office experience? Do you have a high level of attention to detail, accuracy and exceptional organis click apply for full job details

If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you. We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety. Function: Customer Service & Contact Center Operations Job Type: Regular / Permanent Role Type: Full time Location: Abingdon, Oxfordshire Job Description Help grow a safer, cleaner, healthier future for everyone, every day. As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution. Main Responsibilities Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets. Providing sales support to Customer Relationship Executives (CRE's). When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database. Managing team mailboxes, assigning emails to the relevant team members. Providing excellent customer service support via phone and email. Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM. Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance. Updating the ERP and CRM systems as required to assist the smooth running of the department. Good communication skills in both writing and verbal form. Methodical approach to problem solving. Ability to navigate ERP and CRM systems effectively. Flexible attitude to work. Willingness to learn our products. About you You inspire with your passion and values. You are culturally sensitive. You are a collaborative team player. You are straightforward and have no interest in politics. You are curious and disrupt the status quo. We believe working for us, should work for you, too. That's why we have a comprehensive range of company benefits and perks, to help enrich your working-life with us. Here are just some of them. Your success is our success We offer company shares so you can share in our achievements as we grow together. Prepare for your life after work with the Crowcon pension scheme for all our employees A career that grows with you With plenty of opportunities to develop, we prioritise your growth in an environment built for progression Time that works for you Enjoy competitive holidays, including your birthday off and the option to buy more. Wellbeing that goes further From private healthcare (in applicable roles) to an EAP, Medicash, YuLife, and flexible, hybrid working - we support your health and work-life balance every step of the way. Giving back and going greener From our EV and Cycle to Work schemes to paid volunteering days and community initiatives, we encourage you to make a positive impact for people and the planet. Introduce yourself If this role isn't quite right for you, let our talent community know you're interested in future opportunities in your field.

Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are looking to strengthen our Governance Expertise within ourTeam.Theteamis responsible forplanning and managing committee meetings acrossTalanmanaged Codes, working across the energy industry to do so, and monitoring compliance with our contractual obligations. You willbe responsible fororganising agendas, and terms of reference, coordinatingpreand post-meeting documentation, attending the meetings, and engaging with and responding to committee Chairs and attendees. You will support the Governance Lead in implementing standardised processes and efficiencies across the different energy Codes, ensuring an aligned experience for stakeholders. The successful candidate will work alongside other Governance Consultants to provide support to Technical Sub-Committees by co-ordinating meeting papers and drafting minutes,organisingandfacilitatingmeetings, and communicating industry developments. The role willinclude preparing papers and slides to support the meetings, coordinating risk and issue reviews and updates, and acting as a quality gatekeeper. The successful candidate will be a self-starter, enjoy working in a fast-paced environment, and willpossessstrong organisational and communication skills, excellent written skills, attention to detail, as well as the flexibility to manage priorities. Code Teamcomprisesof motivated individuals who pride themselves on quality of delivery while also fostering a collaborative and fun atmosphere. Weoperatea hybrid working approach with a mix of office and remote working, with the team expected to be inTalan London office for part of the week. Responsibilities Demonstrating best practice in meeting governance, leading by example for team members to replicate for other Committees; Building and maintaining strong client relationships with the Independent Chairs of the committees, the Data Communications Company and industry stakeholders to ensure agendas are agreed, and deliverables clear; Coordinating multiple committee meetings, including arranging online and in-person meetings and managing membership and attendees; Reviewing documents to ensure accuracy and consistency, and acting as a quality gatekeeper; Maintaining meeting activity planners, ensuring prescribed timelines are diarised and adhered to and contributors managed closely to deliver their inputs on time; Preparing meeting documentation and actively managing meeting actions to secure timely updates; Drafting meeting papers and technical meeting minutes that are researched, accurate and concise; Contributing to monthly reporting on team activities carried out; Continuously improving team processes, comfortable challenging the status quo; and Ensuring we meet our service levels by working to deadlines. Competitive salary plus excellent benefits package 6 month fixed term contract Qualifications Requirements Well-developed stakeholder management skills with proven ability to manage upwards, and downwards and influence peers; Strive for excellence in their work by being methodical, diligent paying attention to detail, and proactively verifying assumptions; Be able to understand and communicate technical subjects and convey the point concisely; Experience of drafting new and improving existing processes; Bedigitally competent and able to present information in its clearest format for the intended audience; Excellent planning and organisational abilities, be able to manage time and a varied workload, and be flexible and adaptable to changing priorities; Excellent communication skills, both written and verbal; Experience in UK retail utilities/UK Smart Metering (desirable); University graduate or of graduate-calibre; and Have an understanding and experience of industry codes and governance (desirable). n employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly

Our client is seeking a highly skilled Associate Director to oversee the set up, on boarding, and ongoing administration for Private Capital funds. This full time role requires ensuring compliance with fund documentation, legal, and regulatory requirements. The successful candidate will serve as a Private Capital specialist within the Fund Services business, managing fund administration services while adhering to client SLAs, meeting internal and external deadlines, and following operational policies and procedures. Job Duties Act as the primary contact for clients, ensuring timely solutions to all queries. Collaborate closely with client counterparts to deliver excellent service. Coordinate client requirements in alignment with SLAs and manage client expectations. Assist in drafting and reviewing Service Level Agreements with measurable KPIs during on boarding. Review fund documentation for new fund launches and provide necessary comments. Implement procedures for new business during the on boarding phase. Oversee day to day administration of Private Capital fund clients, ensuring compliance with SLAs and legal frameworks. Facilitate timely collection and payment of income, fees, and expenses. Liaise with external parties including Fund Managers, Auditors, Tax Advisers, and Custodians. Manage the audit process and maintain communication with auditors. Review and authorise payment instructions and validate investments. Handle client complaints per client delivery policies and escalate as necessary. Manage investment proposals to meet fund investment criteria. Collaborate with the Corporate Services team for board meeting arrangements and documentation. Ensure accurate and timely delivery of investor reporting in line with deadlines. Proactively manage investor queries and maintain an investor queries log. Ensure correct management of investor static data in compliance with internal policies and regulations. Take ownership of training and supervision of direct reports, providing a positive on boarding experience for new joiners. Manage team timesheets and client billing in accordance with fee schedules. Ensure service delivery tasks align with business processes and procedures. Participate in group project opportunities for new systems and operational procedures. Review existing processes to enhance efficiency and compliance. Job Requirements Excellent delegation and time management skills with the ability to prioritise tasks effectively. Strong problem solving skills with a solid understanding of commercial and risk management. Proficiency in fund structures and cash flows, as well as fund regulations and corporate governance. Background in finance, particularly within private equity fund administration. Experience in people management and previous managerial roles is desirable. Familiarity with working alongside other private capital fund administrators in diverse locations. What You'll Love This role offers the opportunity to significantly impact the administration of Private Capital funds while enhancing the jurisdiction's reputation. You will work in a supportive environment promoting regulatory oversight and policy development, fostering professional growth through training and career development opportunities. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here

A leading recruitment agency is seeking a Senior Administrator to support the administration of a diverse corporate services portfolio in Daliburgh, Scotland. The ideal candidate will have experience in regulated financial services, strong organizational skills, and a focus on delivering first-class client service. This role involves liaising with various professionals, maintaining accurate documentation, and ensuring compliance. Qualifications such as ICSA/CGI are preferred.

A leading financial services provider in Glasgow is seeking a Client Administrator to join their SIPP team. This role involves handling client administration tasks efficiently while ensuring high service levels and compliance with regulations. Candidates should have GCSE Maths and English or equivalent, with desirable experience in pensions and strong interpersonal skills. This 18-month fixed-term contract offers a hybrid working arrangement and competitive benefits including a bonus and generous pension scheme.

Careers# Salesforce Administrator (8 month FTC) Team:Tech Location:Thame Work Model:hybrid Work Type:Maximum term Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that remove the pain, frustration, uncertainty, friction and stress that the current process creates.We are a leading provider of tech in the property sector - founded in 2003, our product focus has been our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via our easy-to-use tech platform. We are now building out our ecosystem so consumers can benefit from our services either via their Estate Agent or their Mortgage Broker, through smarter conveyancing platforms, making the home buying or selling process easier, quicker, safer and more transparentGreat question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms - who together achieve outstanding results. Our transparent approach and open-door policy make Smoove a great place to work and as our business expands, we are looking for ambitious, talented people to join us.Our Salesforce team is vital to our success and we're looking for a proactive Salesforce Administrator to play a key role in enhancing and maintaining our Salesforce environment. In this hands-on role, you'll collaborate within an agile team to deliver innovative functionality, resolve system issues, and contribute to continuous improvement initiatives.You'll work closely with developers and stakeholders to recommend impactful solutions.If you thrive in a fast-paced, collaborative environment and enjoy turning technical insights into business value - we'd love to hear from you.We at Smoove are ready so if this role sounds like you, apply today. To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at . GDPR Compliance Digital Completion UK Limited (trading name "PEXA"), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN ; ASX: PXA) (referred to collectively as "PEXA Group"). When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice . Solution design & continuous improvement : Seek out ways to configure and maintain the Salesforce platform to meet business requirements, proposing simple, scalable declarative solutions. Best-practice advisory: Make best-practice recommendations to help the organisation optimise Salesforce usage, aligned to platform limits and Flows-first patterns. BAU support & case management - Support Salesforce BAU: triage cases, fix bugs, troubleshoot issues, and communicate status/SLA to end users. User & access administration - Manage users, roles, profiles, permission sets/groups, queues, and data access; maintain SSO/MFA. Declarative configuration (Lightning) - Create and maintain custom fields, objects, page layouts, Lightning App Builder pages, Dynamic Forms/Actions, validation rules, approval processes, and Flows (record-triggered/screen); follow naming/versioning standards. Data quality & stewardship - Define validation, duplicate & matching rules; govern picklists; perform safe bulk imports/updates via Data Loader/Workbench; support retention/archiving practices. Reporting & analytics - Develop and maintain reports, custom report types, dashboards, and row-level formulas; track adoption and data-quality KPIs for Sales & Service leaders. Release & environment support - Prepare change sets/Copado items, help manage sandboxes and test data, coordinate UAT and post/pre-release checks; escalate complex conflicts/rollbacks to the Lead Engineer. Integrations & third-party apps - Configure app settings, Named Credentials, and simple External Services; support end-to-end testing and monitoring; escalate API/design topics to the Lead Engineer. Platform health & monitoring - Monitor limits, login history, and Flow/automation errors; use Health Check; remediate issues and surface risks early. Skills and Experience Essential Skills & Experience Certification: ADM201. (One additional cert such as Platform App Builder, Advanced Admin, or Business Analyst i s a plus.) Experience: 2+ years as a Salesforce Admin working inLightning across Sales Cloud and Service Cloud Core platform fundamentals: Solid grasp of Salesforce data model & sharing, validation rules, and reporting. Strong troubleshooting and problem-solving skills. Ability to learn and implement new Salesforce features and AI capabilities to enhance business processes. Good understanding of data relationships and Salesforce data model. Desirable Skills & Experience DevOps tooling: Copado, DevOps Centre, or Gearset; basic Git literacy (branches/PRs). Marketing Cloud exposure. Experience Cloud deeper knowledge (guest-user controls, advanced sharing). Security & compliance: Awareness of GDPR practices (retention, consent, DSARs). Skills in working with existing/new integration frameworks, mainly using declarative solutions for platform event integrations. Declarative-first mindset: Comfortable building and maintaining record-triggered and screen flows. Data tools: Proficient with Data Loader/Workbench and safe bulk changes. Ways of working: Familiar with agile delivery (Jira/Confluence), basic release processes, and collaborating in a small, fast-moving team. Communication: Clear written/verbal skills; confident supporting end users and running UAT walk-throughs.

The role is to perform daily administrative activities and support the Project Manager(s), Project Director(s) and cross-functional study team(s) through expert knowledge and effective use of the systems, tools and processes available with a focus on a complete and accurate Trial Master File (TMF) delivery. Supports Project Support Specialist (PSS) in setting up and archiving eTMF(s). THIS IS A HYBRID ROLE: WE EXPECT THE SUCCESSFUL CANDIDATE TO WORK IN THE OFFICE 2-3 DAYS PER WEEK Specific Duties: Administrative Support to the Project team: Support clinical trial teams in the planning, initiation, execution, and close out of studies in compliance with ICH GCP, SOPs, and regulatory requirements. TMF Management: Maintain and update the Trial Master File (TMF/eTMF) to ensure inspection readiness at all times. - CPTMS Management: Manage and support the Clinical Trial Management System (CTMS), ensuring accurate and timely data entry, updates, and reporting. Project Tracking: Coordinate and track study documents, contracts, and essential trial correspondence. Assist with the preparation and review of study related materials, including site binders, tracking logs, and meeting minutes. Coordination of study specific training in the Learning Management System (LMS) Support preparation for audits and inspections, including document retrieval and QC checks. Provide mentorship and guidance to junior Clinical Trial Assistants or administrative staff. Person Specification: Exceptional interpersonal skills to work to work with sites, TMC employees and other associates. First class administrative and organisational skills. Proactive approach to work, demonstrating initiative and reliability. High standard of written and spoken English, with a keen eye for detail. Outstanding work ethic and commitment to meeting timelines without compromising quality. Education and Qualifications: Required: Either relevant work experience or High School Diploma (or equivalent) Fluent in English to business level And/or a Qualification in clinical research Specific Knowledge, Experience and Technical Skills: 3-5 years of administrative support experience or equivalent combination of education, training and experience Minimum 2 years clinical research experience Good working knowledge of GCP E6 R3 Good knowledge of clinical trial documentation Able to use clinical trial management systems Basic understanding of the clinical trial process and lifecycle