NEBOSH

A leading educational organization in Leicester is looking for a Customer Enquiry Officer to join their team on a 12-month fixed-term contract. You will respond to customer inquiries via various platforms while ensuring a high level of service. Key responsibilities include processing sensitive data and building relationships with partners. Ideal candidates should be team players with excellent communication skills and attention to detail. The position offers a competitive salary and a range of benefits including enhanced holidays and a company pension.

Location: Leicester - Office based (6 months probation). Vacancy type: Fixed term/Full time. Application deadline: Friday, February 20, 2026. Job Summary We are looking for a Customer Enquiry Officer on a 12 month fixed term contract. As a member of our fun, friendly, fast paced team, you will use excellent communication skills, attention to detail and an attitude to succeed to support a huge range of people from across the world. What you will be doing Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner. Processing and maintaining high volumes of personal and sensitive data. Building relationships and working closely with NEBOSH Learning Partners. Working closely with colleagues. Ensuring business unit KPIs are achieved. Playing an integral part of a Learner's experience with NEBOSH. Supporting the introduction of new products and assessment methodologies to NEBOSH examination services. Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner. Processing important information relating to Learners' results and accurately declaring them. About You Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn. Experience of dealing with customer enquiries using multiple platforms including social media and web chat. Experience of building and maintaining relationships with our customers via email, digital platforms and telephone. Working on your own and as a team to meet key deadlines. Flexible approach to work. Adaptable to change. Experience in working in a fast paced environment with daily deadlines and peak periods. Experience in processing high volumes of data accurately. Excellent IT skills, including Word, Excel, Outlook. Key skills and attributes for the job Ability to use initiative to find solutions to a problem. Takes ownership of enquiries to resolution. Ability to prioritise workload and maintain a calm manner during busy periods. Listens to the customer to identify their needs to find the best solution/resolution. Attention to detail to ensure accuracy. Ability to follow work instructions and look for continuous improvements in how we do things. Self motivated. Confident telephone manner and able to respond positively during difficult conversations. Salary £27,507.34 per annum. Benefits Company Pension (10% employer) Enhanced holidays (25 days raising to 33 days with service) Health Care Cash Plan Private Medical 3 salary Death in Service Discounted Gym membership Cycle scheme Holiday Buying scheme Extensive discounts and exclusive offers Free parking

Trustees (Non-Executive Director) NEBOSH - National Examination Board in Occupational Safety and Health Voluntary (Expenses Paid) NEBOSH is a charitable organisation firmly focused on saving lives, protecting people from injury and illness and supporting sustainability worldwide. We achieve this through our qualifications, which give learners the skills and knowledge they need to make a difference. We are now seeking to appoint Trustees to join the NEBOSH Board at an important point in our development. NEBOSH is embarking on an ambitious five-year strategy, with growth expected to be driven predominantly by international markets. The appointment(s) will play a key role in supporting that ambition while ensuring strong governance and stewardship of our charitable purpose. The appointed candidate(s) will bring either: International and commercial insight , ideally gained through operating across global markets, partnerships or complex operating environments, with relevance to the UAE/GCC region and the Indian subcontinent. Experience of navigating cultural context, partnership models and responsible growth in different jurisdictions will be highly valued. Learning, assessment or awarding organisation expertise , with a strong understanding of how high-quality assessment operates at scale and across borders. This may include experience in education, assessment design or quality assurance, and an appreciation of the risks and responsibilities that come with operating internationally, including reputation, standards and malpractice. Although each role brings a particular focus, we are seeking Trustees who will engage broadly, bringing sound judgement and constructive challenge across the whole governance remit. You do not need to be a health and safety specialist; rather, we are looking for individuals who can complement existing Board strengths and contribute thoughtfully to NEBOSH's strategic direction during a period of growth and transformation. If you are motivated by purpose, comfortable operating at Board level, and interested in helping an organisation balance commercial sustainability with charitable impact on a global scale, we would welcome your application. NEBOSH is committed to building a diverse, inclusive and forward-thinking Board, and we welcome applications from people who bring different perspectives, lived experiences and ways of thinking. For more information, please go to nebosh / or speak to our advisors at Anderson Quigley: Helene Usherwood on (0) or via email at or Elyse Turner Pearce on (0) or via email at CLOSING DATE FOR APPLICATIONS: Monday 23 February 2026