dormakaba

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Location: Bridgnorth, WV15 5BA Job Type: Full-time Department: Door Spares / Alu-Spec Join a team where your leadership makes a difference - and your voice is valued. At dormakaba, we believe in creating spaces where everyone can thrive. We're looking for a confident, people-focused Branch Manager to lead our Trade Counter team in our Bridgenorth Office. Whether you're already in a leadership role or ready to take the next step, we'll support your growth with training, mentorship, and a collaborative environment. Already a sucessful branch, we are looking for somone with the confidence to support the team to get them to the next level. What you'll do: Lead and inspire a small, dedicated team at our busy trade counter. Ensure smooth day-to-day operations, from customer service to inventory management. Build strong relationships with customers, suppliers, and internal teams. Drive performance and continuous improvement, with a focus on service excellence. Champion a safe, inclusive, and respectful workplace. What we're looking for: A natural leader with strong communication and organisational skills. Experience in trade counter, retail, or customer-facing environments. Comfortable using IT systems (ERP, CRM, etc.) - training provided. A proactive mindset and a passion for delivering great service.Someone who values teamwork, integrity, personal development and who is committed to a "hands on" role. Preferance will be given to those who have previously worked in a Trade Counter Enviroment with a proven track record in people management Why join dormakaba? Inclusive culture: We're committed to diversity and equity, and we actively support women in leadership. Career development: From onboarding to ongoing training, we'll help you grow. Work-life balance: Flexible working options and a supportive team. Benefits: Competitive salary, pension, employee wellbeing programs, and more. Interested? We are looking forward to your application. If you have any questions, feel free to reach out. We welcome applications from all backgrounds and encourage women and underrepresented groups to apply

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Position overview Do you have a knack for customer service, both face to face or over the phone, an eye for detail and the ability to successfully collaborate with others? Our trade counters team, based in Bristol, support a range of external customers with the supply of parts and systems, dispatching orders and dealing with queries, in person, over the phone and via email. What you will do The Trade Counter Sales Assistant is responsible to provide best customer experience. As a Sales Assistant you will be the first point of contact for our customers. As part of this small team, the main responsibilities will include processing sales orders / returns, providing quotations, to offering technical advice to customers, to picking orders in the warehouse. The work is split between the face-to-face work, the phone / email, and warehouse so you need to be comfortable with all sorts of communication and enviroments. This needs someone with a confident and capable attitude who is as comfortable with contacting suppliers, order chasing and updating customers as well a smoving boxes as required. Lastly this is a small collaborative and supportive team. We are after someone who is a real team player, who is happy to help their colleagues such as supporting the warehouse during busy/ holiday periods. hours of work 8.00am 5.00pm Mon - Thurs. 8.00am-3pm Fri What we require Education in Math, English 1-2 years of sales experience. Computer literate What we offer 25 Days Annual Leave + Bank Holidays Boost your holiday to 28 days with our holiday purchase scheme Annual Bonus Scheme SMART Pension Scheme (You pay 3% we pay 6%) 2 x Life Insurance Enhanced maternity / Paternity benefits (After qualifying period) Medical insurance & medical cash plan (cash help with optical, dental, etc) Free employee advice service (wellbeing, legal etc), Employee Discount Platform Work in a place where you matter apply now!