Recruitvirt Ltd

IT Account Manager Location : Leatherhead (Hybrid) Our client is a growing cloud consulting and managed services business with a strong position in complex IT services, private cloud, data centre and workspace transformation. This role sits within their sales function and supports the move towards a more proactive, structured and growth-focused account model. The Account Manager will manage a focused portfolio of accounts and prospects, with opportunities primarily self-created and, where appropriate, introduced through marketing, business development, technology vendors, alliance partners and solution provider relationships. This role will suit someone who wants to make a visible impact, help shape how our client develops customer accounts, and operate with a balance of structure, initiative and commercial ownership. The Account Manager is responsible for driving revenue growth and long-term customer development across a focused portfolio of accounts and prospects. The Account Manager owns the commercial thread across their accounts, from qualification and discovery through to stakeholder mapping, account planning, opportunity progression, proposal coordination, commercial negotiation, forecasting, closure and post-sale expansion. The role works closely with Strategy & Advisory, Delivery and their Managed Services teams, who provide technical, solution and delivery depth. The Account Manager remains accountable for the customer relationship, account plan, pipeline quality, commercial progression, forecast accuracy and revenue outcome Key Responsibilities and Core Objectives: Own and grow a focused portfolio of existing customers, dormant and emerging growth accounts. Understand customer environments, priorities, stakeholders, challenges and roadmaps. Identify whitespace, growth opportunities and potential service expansion. Build trusted relationships with infrastructure, cloud, platform, operations and procurement stakeholders Create qualified opportunities through proactive customer engagement and structured follow-up. Identify, qualify and progress opportunities across professional services, managed services, lifecycle services and relevant product opportunities. Take ownership of suitable qualified prospects introduced through marketing, business development, vendor, alliance or partner activity. Convert opportunities into booked revenue through disciplined sales execution. Maintain accurate opportunity records in Dynamics. Own customer-facing commercial engagement, supported by technical and delivery specialists where required. Coordinate proposals, commercial positioning, pricing discussions and internal approvals. Participate actively in pipeline reviews, forecast calls, deal reviews, pricing governance and QBRs where relevant. Maintain high standards of CRM hygiene, account planning, qualification and forecast accuracy. Ensure strong handover to delivery following closure, while continuing to identify expansion potential. Work closely with Business Development Managers where qualified prospects have broader account potential. Collaborate with Strategy & Advisory to shape customer conversations and solution-led opportunities. Work with delivery teams to align commercial commitments with delivery capability. Engage with their Managed Services teams to progress XMS and lifecycle opportunities. Collaborate with marketing and alliance teams where campaigns support account growth. Skills and Experience Essential: Experience in IT services sales, account management or customer growth roles. Proven ability to grow customer relationships and convert opportunities into revenue. Strong commercial ownership across qualification, discovery, proposal, negotiation, closure and expansion. Credibility with infrastructure, cloud, platform, operations and procurement stakeholders. Strong account planning, stakeholder mapping and opportunity qualification skills. Good understanding of services-led sales, including professional and managed services. Strong communication, CRM discipline, forecasting accuracy and follow-up. Beneficial Experience selling professional services, managed services or lifecycle services. Experience working with technology vendors, alliance partners or solution provider ecosystems. Experience in enterprise or public sector account environments. Experience in cloud, infrastructure, data centre, workspace or cybersecurity services. Experience using Dynamics or similar CRM platforms. Exposure to private cloud, VMware, VCF or the Broadcom ecosystem. Company Benefits: Rewarding salary commensurate with experience 25 days' leave plus public holidays Hybrid working Private healthcare - includes wellbeing and EAP Pension and death in service Insurance Company and social events Employee recognition and reward Professional development programme Discounted retail, travel, and entertainment If you don't tick all the boxes but feel you have a strong foundation with at least some of the skills and experience and have the aptitude and drive to grown, learn and develop with our world class team, then we want to hear from you. Apply through this advert and we will reach out to you

Account Manager Location : Leatherhead (Hybrid) Our client is a modern cloud consulting and managed services business who believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Their professional services capabilities are recognised as being best-in-class by some of the world's leading technology vendors and have earned global acclaim. They are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies. Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What will the successful Candidate be like: This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues. Customer satisfaction: Delivering high-quality experiences through responsive communication and reliable relationship management Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management Revenue growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs Know your customer insight: Maintaining up-to-date knowledge of business objectives and needs to support proactive account development Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain accurate records of customer insight, interactions, feedback, and engagement history Proactively identify opportunities for additional account growth and/or expansion Collaborate with marketing and alliance partner teams to support campaigns and events Contribute to internal reporting and continuous improvement initiatives Essential Qualifications and Experience: Minimum 3 years' experience in IT Account Management Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships Communication: Clear and professional verbal and written communication, including the ability to convey offering value effectively Diligence & attention to detail: Ability to manage multiple tasks and ensure accuracy in documentation and follow-up Problem solving: Proactive approach to identifying and resolving issues Team collaboration: Ability to work cross-functionally with commercial and delivery teams Solution acumen: Advanced sales competency of the company's core private cloud and associated offering portfolio Time management: Ability to prioritise tasks and manage time effectively in a fast-paced environment Experience in Private Cloud sales preferred Experience with Broadcom or VMWare by Broadcom desirable Company Benefits: Rewarding salary commensurate with experience 25 days' leave plus public holidays Hybrid working Private healthcare - includes wellbeing and EAP Pension and death in service Insurance Company and social events Employee recognition and reward Professional development programme Discounted retail, travel, and entertainment If you don't tick all the boxes but feel you have a strong foundation with at least some of the required experience and have the aptitude and drive to grown, learn and develop with our world class team, then we want to hear from you. Apply through this advert and we will reach out to you