OakNorth Analytical Intelligence
City, Manchester
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Director, Financial Crime Operations will provide strategic leadership of OakNorth Bank's first line of defense for business current accounts, covering fraud prevention, AML transaction monitoring, and sanctions screening. This role will set the vision, lead cross-functional execution, and ensure that financial crime risk management not only meets regulatory standards but enables OakNorth's ambitious growth plans which is designed and executed for scale. The Director will: Own and continuously evolve the Bank's financial crime and claims management framework. Lead, mentor, and scale teams across Manchester and India, embedding innovation and resilience. Provide oversight of core platforms and optimise them for effectiveness, efficiency, and compliance. Partner with senior stakeholders across Compliance, Operational Risk, Product, Engineering, and Operations to build a scalable and compliant operating model. Represent OakNorth with regulators, auditors, and industry bodies, ensuring credibility and thought leadership. Key Responsibilities Strategic Leadership & Risk Ownership Define and lead the first line strategy for fraud, AML, sanctions, and claims management. Anticipate emerging financial crime threats and regulatory changes (FCA, POCA, MLRs, JMLSG, OFSI, PSD2, VISA scheme rules). Serve as executive escalation point for all major fraud, AML, sanctions, or dispute claims issues. Own risk appetite calibration, KRIs, and thresholds in partnership with Compliance and Operational Risk. Provide OpCo with thematic insights, residual risk reporting, and forward looking risk strategies. Systems & Technology Ownership Act as business owner for the fraud and transaction monitoring and screening platforms. Own continuous optimisation of rules across fraud, AML, and sanctions - ensuring balance between detection, efficiency, and customer friction. Lead structured monthly reviews of system performance, exercising decision making authority to tighten, loosen, or reconfigure rules as appropriate, subject to relevant socialisation and governance reviews. Implement synthetic testing, A/B experimentation, and challenger/champion models to validate rule effectiveness even when genuine cases are absent. Partner with Engineering to embed machine learning, automation, and advanced analytics. Ensure monitoring and screening systems are future proofed to support scaling from 100s 10,000s of accounts. UK Business Current Account & Card Payments Risk Management Oversee financial crime and risk controls across all features of UK business current accounts (payments, overdrafts, lending, direct debits, standing orders, international transfers, faster payments, CHAPS, card payments). Lead the claims management function for card payments, including Section 75 claims, VISA chargebacks, consumer disputes, fraud reimbursements, and adherence to VISA scheme requirements. Ensure compliance with PSD2, Strong Customer Authentication (SCA), and APP scam reimbursement rules. Partner with Product and Engineering to build seamless customer journeys with fraud/claims controls embedded at design stage. Serve as OakNorth's subject matter expert on payments regulation, card scheme requirements, and dispute processes. Cross Functional Partnership & Product Enablement Act as SME for new product launches, features, and expansions - defining "what good looks like" for fraud, AML, sanctions, and claims risk. Collaborate with Compliance (2LOD) and Operational Risk to ensure risk appetite, policies, and assurance frameworks are aligned. Drive activity with Product and Engineering to design new functionality with embedded controls (e.g., card issuance, international payments). Partner with Operations to delegate low risk processes in a controlled way, optimising cost and efficiency. Influence senior stakeholders at HQ on strategy, investment, and risk management priorities. People Leadership & Team Development Lead, mentor, and scale high performing teams across London, Manchester and India. Build functional expertise in fraud analytics, transaction monitoring, sanctions screening, and dispute claims. Provide visible leadership to adjacent teams in client onboarding, ongoing monitoring, and quality control. Establish succession planning, career pathways, and a leadership bench for sustainable growth. Foster a culture of accountability, innovation, and continuous improvement. Governance, Reporting & Assurance Own and present MI, KRI, and risk dashboards to senior management Chair financial crime and claims governance forums, ensuring all rule changes, system upgrades, and product launches are risk reviewed. Lead internal and external audit engagements, evidencing robust control design and operation. Ensure casework, investigations, and dispute handling are documented to the highest standard, compliant with internal policies and regulatory expectations. Oversee bank wide QA and QC frameworks, including error taxonomies and remediation tracking. External Engagement & Representation Represent OakNorth with regulators (FCA, OFSI), card schemes (VISA), auditors, and industry forums (e.g., UK Finance fraud panels). Maintain active awareness of industry wide fraud and claims trends, bringing insights back into OakNorth's strategy. Negotiate with vendors to secure technology enhancements, service level improvements, and value for money. Position OakNorth as a leader in safe, scalable, technology enabled financial crime and claims management. Experience & Skills Essential Experience Deep familiarity with UK business current account features and associated financial crime risks across sanctions, money laundering and fraud. 10+ years of senior leadership in financial crime risk management, covering fraud, AML, sanctions, and card payments claims. Proven experience managing VISA debit disputes, chargebacks, and consumer claims. Track record of designing, implementing, and optimising transaction monitoring systems. Proven experience leading teams across multiple geographies. Strong knowledge of fraud typologies (APP scams, impersonation, CNP fraud, mule activity, synthetic ID, etc). Experience leading technology transformation in financial crime (transaction monitoring, screening, machine learning, fraud authentication). Significant experience influencing and advising at Executive level Leadership & Stakeholder Skills Exceptional ability to partner across Compliance, Operational Risk, Product, Engineering, and Operations Proven record of influencing executives, regulators, and auditors with clarity and authority. Skilled in balancing regulatory expectations, operational efficiency, and customer experience. Strong mentor and people leader, with experience developing future leaders. Personal Attributes Strategic thinker with a hands on curiosity for systems, data, and analytics. Pragmatic and decisive, with the resilience to operate in a scaling, fast paced environment. Collaborative and credible with internal and external stakeholders. Passionate about customer protection, product enablement, and building best in class controls. Benefits & Perks Equity. We want people to have a stake in the business so that all our interests are aligned. 25 days holiday Personalized benefits - opt in to what matters to you Subsidised Private Medical Insurance with Bupa Enhanced maternity and paternity leave Wellbeing and social events In house Barista Bar in London office Support causes that matter to you - Volunteering time off Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Director, Financial Crime Operations will provide strategic leadership of OakNorth Bank's first line of defense for business current accounts, covering fraud prevention, AML transaction monitoring, and sanctions screening. This role will set the vision, lead cross-functional execution, and ensure that financial crime risk management not only meets regulatory standards but enables OakNorth's ambitious growth plans which is designed and executed for scale. The Director will: Own and continuously evolve the Bank's financial crime and claims management framework. Lead, mentor, and scale teams across Manchester and India, embedding innovation and resilience. Provide oversight of core platforms and optimise them for effectiveness, efficiency, and compliance. Partner with senior stakeholders across Compliance, Operational Risk, Product, Engineering, and Operations to build a scalable and compliant operating model. Represent OakNorth with regulators, auditors, and industry bodies, ensuring credibility and thought leadership. Key Responsibilities Strategic Leadership & Risk Ownership Define and lead the first line strategy for fraud, AML, sanctions, and claims management. Anticipate emerging financial crime threats and regulatory changes (FCA, POCA, MLRs, JMLSG, OFSI, PSD2, VISA scheme rules). Serve as executive escalation point for all major fraud, AML, sanctions, or dispute claims issues. Own risk appetite calibration, KRIs, and thresholds in partnership with Compliance and Operational Risk. Provide OpCo with thematic insights, residual risk reporting, and forward looking risk strategies. Systems & Technology Ownership Act as business owner for the fraud and transaction monitoring and screening platforms. Own continuous optimisation of rules across fraud, AML, and sanctions - ensuring balance between detection, efficiency, and customer friction. Lead structured monthly reviews of system performance, exercising decision making authority to tighten, loosen, or reconfigure rules as appropriate, subject to relevant socialisation and governance reviews. Implement synthetic testing, A/B experimentation, and challenger/champion models to validate rule effectiveness even when genuine cases are absent. Partner with Engineering to embed machine learning, automation, and advanced analytics. Ensure monitoring and screening systems are future proofed to support scaling from 100s 10,000s of accounts. UK Business Current Account & Card Payments Risk Management Oversee financial crime and risk controls across all features of UK business current accounts (payments, overdrafts, lending, direct debits, standing orders, international transfers, faster payments, CHAPS, card payments). Lead the claims management function for card payments, including Section 75 claims, VISA chargebacks, consumer disputes, fraud reimbursements, and adherence to VISA scheme requirements. Ensure compliance with PSD2, Strong Customer Authentication (SCA), and APP scam reimbursement rules. Partner with Product and Engineering to build seamless customer journeys with fraud/claims controls embedded at design stage. Serve as OakNorth's subject matter expert on payments regulation, card scheme requirements, and dispute processes. Cross Functional Partnership & Product Enablement Act as SME for new product launches, features, and expansions - defining "what good looks like" for fraud, AML, sanctions, and claims risk. Collaborate with Compliance (2LOD) and Operational Risk to ensure risk appetite, policies, and assurance frameworks are aligned. Drive activity with Product and Engineering to design new functionality with embedded controls (e.g., card issuance, international payments). Partner with Operations to delegate low risk processes in a controlled way, optimising cost and efficiency. Influence senior stakeholders at HQ on strategy, investment, and risk management priorities. People Leadership & Team Development Lead, mentor, and scale high performing teams across London, Manchester and India. Build functional expertise in fraud analytics, transaction monitoring, sanctions screening, and dispute claims. Provide visible leadership to adjacent teams in client onboarding, ongoing monitoring, and quality control. Establish succession planning, career pathways, and a leadership bench for sustainable growth. Foster a culture of accountability, innovation, and continuous improvement. Governance, Reporting & Assurance Own and present MI, KRI, and risk dashboards to senior management Chair financial crime and claims governance forums, ensuring all rule changes, system upgrades, and product launches are risk reviewed. Lead internal and external audit engagements, evidencing robust control design and operation. Ensure casework, investigations, and dispute handling are documented to the highest standard, compliant with internal policies and regulatory expectations. Oversee bank wide QA and QC frameworks, including error taxonomies and remediation tracking. External Engagement & Representation Represent OakNorth with regulators (FCA, OFSI), card schemes (VISA), auditors, and industry forums (e.g., UK Finance fraud panels). Maintain active awareness of industry wide fraud and claims trends, bringing insights back into OakNorth's strategy. Negotiate with vendors to secure technology enhancements, service level improvements, and value for money. Position OakNorth as a leader in safe, scalable, technology enabled financial crime and claims management. Experience & Skills Essential Experience Deep familiarity with UK business current account features and associated financial crime risks across sanctions, money laundering and fraud. 10+ years of senior leadership in financial crime risk management, covering fraud, AML, sanctions, and card payments claims. Proven experience managing VISA debit disputes, chargebacks, and consumer claims. Track record of designing, implementing, and optimising transaction monitoring systems. Proven experience leading teams across multiple geographies. Strong knowledge of fraud typologies (APP scams, impersonation, CNP fraud, mule activity, synthetic ID, etc). Experience leading technology transformation in financial crime (transaction monitoring, screening, machine learning, fraud authentication). Significant experience influencing and advising at Executive level Leadership & Stakeholder Skills Exceptional ability to partner across Compliance, Operational Risk, Product, Engineering, and Operations Proven record of influencing executives, regulators, and auditors with clarity and authority. Skilled in balancing regulatory expectations, operational efficiency, and customer experience. Strong mentor and people leader, with experience developing future leaders. Personal Attributes Strategic thinker with a hands on curiosity for systems, data, and analytics. Pragmatic and decisive, with the resilience to operate in a scaling, fast paced environment. Collaborative and credible with internal and external stakeholders. Passionate about customer protection, product enablement, and building best in class controls. Benefits & Perks Equity. We want people to have a stake in the business so that all our interests are aligned. 25 days holiday Personalized benefits - opt in to what matters to you Subsidised Private Medical Insurance with Bupa Enhanced maternity and paternity leave Wellbeing and social events In house Barista Bar in London office Support causes that matter to you - Volunteering time off Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
OakNorth Analytical Intelligence
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. Team Mission In this role, you'll own Core Banking- the foundational banking capabilities that power OakNorth's business banking services across the UK and US. You'll define the product vision, strategy, and roadmap for Core Banking, collaborating closely with commercial, engineering, design, and other teams to deliver impactful, customer-centric solutions. Reporting to the Product Director, you will be a senior member of the product team with true ownership from strategy through to delivery. This role is ideal for someone who thrives in ambiguity, takes ownership, aligns stakeholders, and builds high-quality digital products with cross functional teams. The role Defining the next phase of Core Banking: Develop a strategy informed by business goals, customer insights, and market opportunities. Translate long term strategies into actionable, iterative plans that deliver exceptional customer experiences. Defining Pricing strategy: Develop pricing strategy for our deposit products in close collaboration with Treasury and Finance, ensuring compliance with ALCO requirements. Leading Core Banking roadmap:Identify and define new products, and capabilities. Support our US market expansion, ensuring core banking capabilities meet US market requirements. Collaborating cross functionally: Work iteratively with teams across design, engineering, marketing, compliance, external partners, and other squads to refine and execute your strategy. Developing subject matter expertise: Become the subject matter expert for core banking, including financial account management, bank ledger, reconciliations, interest calculations, and regulatory compliance. Leading strategic decision making: Make build versus buy decisions for critical banking functionality. Navigating complex regulatory requirementsacross UK (PRA, FCA) and US markets, partnering with Compliance, 1LOD, and 2LOD teams. Providing mentorship through influence: Work with the Product Director to help shape best practices and offer strategic guidance, supporting a culture of high talent density in Business Banking. What we're looking for 8+ years of product management experience, with significant time in financial services or banking technology. Proven experience shipping successful, user centric digital products in fast paced environments. Strong technical fluency to engage meaningfully with engineering teams on architecture and implementation. Track record navigating regulatory environments and working with compliance and risk functions. Demonstrated ability to manage complex stakeholder relationships across business and technical teams. Experience in scale up or growth environments, building capabilities from scratch. Experience leading or mentoring other product managers. Excellent communication skills, with the ability to collaborate effectively and convey complex ideas clearly. Nice to have Deep understanding of core banking systems, account structures, and banking operations Familiarity with APIs, data platforms, and microservices architectures Experience with modern core banking platforms (ThoughtMachine highly valued) Accountancy qualification or background in accounting, ledger management or reconciliations Professional experience in payments, cards, or lending operations Dual market banking operations experience (UK/US) What makes working here better This is a truly hybrid role, offering engineers the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners at OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. Team Mission In this role, you'll own Core Banking- the foundational banking capabilities that power OakNorth's business banking services across the UK and US. You'll define the product vision, strategy, and roadmap for Core Banking, collaborating closely with commercial, engineering, design, and other teams to deliver impactful, customer-centric solutions. Reporting to the Product Director, you will be a senior member of the product team with true ownership from strategy through to delivery. This role is ideal for someone who thrives in ambiguity, takes ownership, aligns stakeholders, and builds high-quality digital products with cross functional teams. The role Defining the next phase of Core Banking: Develop a strategy informed by business goals, customer insights, and market opportunities. Translate long term strategies into actionable, iterative plans that deliver exceptional customer experiences. Defining Pricing strategy: Develop pricing strategy for our deposit products in close collaboration with Treasury and Finance, ensuring compliance with ALCO requirements. Leading Core Banking roadmap:Identify and define new products, and capabilities. Support our US market expansion, ensuring core banking capabilities meet US market requirements. Collaborating cross functionally: Work iteratively with teams across design, engineering, marketing, compliance, external partners, and other squads to refine and execute your strategy. Developing subject matter expertise: Become the subject matter expert for core banking, including financial account management, bank ledger, reconciliations, interest calculations, and regulatory compliance. Leading strategic decision making: Make build versus buy decisions for critical banking functionality. Navigating complex regulatory requirementsacross UK (PRA, FCA) and US markets, partnering with Compliance, 1LOD, and 2LOD teams. Providing mentorship through influence: Work with the Product Director to help shape best practices and offer strategic guidance, supporting a culture of high talent density in Business Banking. What we're looking for 8+ years of product management experience, with significant time in financial services or banking technology. Proven experience shipping successful, user centric digital products in fast paced environments. Strong technical fluency to engage meaningfully with engineering teams on architecture and implementation. Track record navigating regulatory environments and working with compliance and risk functions. Demonstrated ability to manage complex stakeholder relationships across business and technical teams. Experience in scale up or growth environments, building capabilities from scratch. Experience leading or mentoring other product managers. Excellent communication skills, with the ability to collaborate effectively and convey complex ideas clearly. Nice to have Deep understanding of core banking systems, account structures, and banking operations Familiarity with APIs, data platforms, and microservices architectures Experience with modern core banking platforms (ThoughtMachine highly valued) Accountancy qualification or background in accounting, ledger management or reconciliations Professional experience in payments, cards, or lending operations Dual market banking operations experience (UK/US) What makes working here better This is a truly hybrid role, offering engineers the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners at OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.